CT11-12_020904

2/13/04

10:47 AM

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CORDLESS HEADSET TELEPHONE

CT11/12

PRODUCT INFORMATION BOOKLET

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BASICS WELCOME
This Product Information Booklet contains features and operations not described in the Quick Start Guide (QSG). The QSG also includes warranty information, FCC and the Industry Canada Notice.
BASICS. 3 Caller ID Options. 3 Making and Receiving Calls. 6 Ringer Tone Setting. 7 Ringer Volume Setup. 8 Ringer Mute (temporarily). 8 Redialing a Call. 9 Distinctive Ringer Setup. 10 Adjusting Headset Volume. 11 Mute Microphone. 11 Tone Dialing Switch-over. 12 Traveling Out-of-Range. 12 Selecting a Different Channel. 13 Find Remote. 13 Flash and Call Waiting. 14 Voice Mail LED. 14 PHONEBOOK. 15 Steps to Enter Names and Special Characters. 16 Storing Names, Phone Numbers, Distinctive Rings, and Speed Dial. 17 Phonebook Storage Process. 18 Viewing the Phonebook. 20 Making Phonebook Calls. 22 Speed Dialing. 23 Editing the Phonebook. 23 Chain Dialing. 25 One Touch Dialing. 26 CALLER ID. 28 Viewing the Caller ID List. 31 Deleting Information from the Caller ID List. 32 Using Caller ID Message List. 33 Call Waiting Deluxe Features. 35 MORE. 36 Changing the Digital Security Code. 36 Installing the Beltclip. 38 Note on Power Sources. 39 Maintenance. 40 General Information. 41 TROUBLESHOOTING. 42 PARTS & ACCESSORIES. 44 INDEX. 47
There are three Caller ID setup options available: AUTOTALK, CIDCW (Caller ID on Call Waiting), and AREA CODE. AUTOTALK allows you to answer the phone without pressing TALK/FLASH. If the phone rings when AutoTalk is On, simply remove the remote from the base and the phone automatically answers the call. Or if the remote is not in the base, press any number key, /TONE, or # to answer the call. If you set AutoTalk to Off, you must press talk/flash to answer the call. Setting AutoTalk follows in this section. CIDCW (Caller ID on Call Waiting) performs the same as regular Caller ID on a call waiting number. CW Deluxe allows you to handle call waiting calls in seven different ways. See page 28 for the Caller ID (CID) section and page 35 for CW Deluxe. You must subscribe to CID and CIDCW from your phone company in order to use this feature. The CW Deluxe is a separate service available through your phone company.

BASICS

Any key answer can be used only when AutoTalk is set to On.

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ENTERING YOUR AREA CODE
AREA CODE allows you to enter your local area code so CID will not show the area code from local callers. See the next page for area code instructions. If you enter a 3-digit area code number in the Area Code option, your local area code does not appear in Caller ID messages. For calls received from outside your local area code, you will see a full 10-digit number. 1) When the phone is in the standby mode, press MENU/MUTE. 2) Press v or w to move the pointer to Caller ID Setup, then press SELECT/CH. 3) Press v or w to move the pointer to Area Code, then press SELECT/CH. 4) Use the number keypad (0 to 9) to enter a 3-digit area code. 5) Press SELECT/CH, and you will hear a confirmation tone. 6) Press END to exit.
If your calling area requires 10-digit dialing, do not program this option.
Standby Mode: The remote is not in use, is off the base, and TALK/FLASH has not been pressed. A dial tone is not present.
To change your Caller ID options: 1) When the phone is in the standby mode, press MENU/MUTE. 2) Press v or w to move the pointer to Caller ID Setup, then press SELECT/CH. 3) Press v or w to choose Auto Talk or CIDCW, then press SELECT/CH. 4) Press v or w to change the selection. AutoTalk: Auto Talk On or Auto Talk Off CIDCW: CIDCW On, CW Deluxe On or CIDCW Off 5) Press SELECT/CH, and you will hear a confirmation tone. 6) Press END to exit.

The last three phone numbers dialed can be quickly redialed. FROM STANDBY MODE Press PAUSE/ REDIAL. The phone number that was last dialed appears PAUSE/REDIAL on the display. Press PAUSE/ REDIAL again. PAUSE/REDIAL Each press of PAUSE/REDIAL will display one PAUSE/REDIAL of the last three numbers dialed. Press TALK/FLASH. The selected number is dialed. Press END to hang up.
If the redial memory is empty, you will hear a beep. If you have not pressed any key for 30 seconds, the phone returns to standby mode. If you press END, the operation is canceled and the phone will return to the standby mode. When using the redial feature in talk mode, only the last number dialed will be displayed.

RINGER MUTE

(TEMPORARILY)
You can temporarily mute the ringer tone. When the remote is off the base and the phone is ringing, press END. The ringer tone will return to the previous setting starting with the next incoming call.
FROM TALK MODE 1) Press TALK/FLASH. 2) Press PAUSE/REDIAL. The last number dialed will be displayed and redialed. 3) Press END to hang up.

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DISTINCTIVE RINGER SETUP
See Storing Phone Numbers, Names, Distinctive Rings, and Speed Dial on page 17 for storing a Distinctive Ring in the Phonebook.

ADJUSTING

HEADSET VOLUME BASICS
When you press v in maximum volume level or w in lowest volume level, an error tone sounds.
Distinctive Ringer allows you to preset memory locations with a designated ring tone. When an incoming call is received and the Caller ID information matches the information in one of the memory locations, the Distinctive Ring that has been stored for that particular caller will sound. If you have set multiple memory locations with distinctive rings, switching the setting to Distinctive Off will result in no distinctive ringing. All incoming calls will have a normal ring tone. Switching to Distinctive On will activate all programmed distinctive ring memory locations. 1) When the phone is in the standby mode, press MENU/MUTE. 2) Press v or w to move the pointer to Distinct. Ring, then press SELECT/CH. 3) Press v or w to choose Distinctive On or Distinctive Off. 4) Press SELECT/CH, and you will hear a confirmation tone. 5) Press END to exit.
The remote headset volume settings (Volume Low, Volume Medium, Volume High, and Volume Maximum) can only be adjusted during a call. Press v or w to select the volume setting. When you hang up, the phone keeps the last volume setting selected.

MUTE MICROPHONE

You can temporarily turn Off the microphone so that the person you are talking with cannot hear you. 1) During a telephone call press and hold MENU/MUTE for a few seconds to turn Off the microphone, and Mute appears on the display. 2) Press MENU/MUTE again to cancel muting.
Do not press END to cancel muting. END will disconnect the call and the phone will return to standby mode.

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TONE DIALING SWITCH-OVER
The tone feature only applies when the dial mode is set to pulse. A tone number can be stored in a memory location. This is referred to as Chain Dialing. (See page 25.)

SELECTING

DIFFERENT CHANNEL BASICS
Some telephone companies use equipment that require pulse dialing (sometimes referred to as rotary dialing). If you need to enter tone dialing digits, you can switch-over to tone dialing during the call. For example, entering your bank account number after you have called your bank. Initially make your call with the pulse dialing mode. Once your call connects, press /TONE. Enter the desired number. These digits will be sent as tone dialing. Once the call ends, the tone mode is canceled and pulse dialing mode resumes.
If you encounter interference while using your phone, you can manually change the phones channel for clear operation. This function works only when the phone is in use. Press SELECT/CH. Scanning appears on the display, indicating the phone is changing to another channel.

FIND REMOTE

To locate the remote, press PAGE on the base. The remote beeps for 60 seconds, and Paging appears on the display. Paging is canceled when pressing any key on the remote or PAGE on the base. Additionally, if you receive an incoming call, PAGE is canceled.
If the remote battery is completely drained, the remote will not beep when paging.

TRAVELING OUT-OF-RANGE

During a call, as you begin to move your remote too far from your base unit, static increases. If you pass the range limits of the base unit, your call will terminate within 30 seconds.

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You must subscribe through your local telephone company to receive Call Waiting Service.

CALL WAITING

PHONEBOOK
If you have Call Waiting service and a call waiting tone sounds while you are on a call, press TALK/FLASH to accept the waiting call. There is a short pause, then you will hear the new caller. To return to the original caller, press TALK/FLASH again.
Phonebook allows you to dial a number using just a few key presses. It stores names/numbers in the Phonebook memory location, and you can search names in alphabetical order. You have a total of 100 locations that can be used for the Phonebook (including the Speed dials) and Caller ID messages. If any of the following occurs while using the Phonebook function, operation will be canceled. Press END. The phone will return to the standby mode (or the call will be disconnected). Press TALK/FLASH. Place the remote in the base. Press DELETE, or receive an incoming call or PAGE (from the standby mode only). Receive a CIDCW (Caller ID on Call Waiting) (during a call only).

MESSAGE LED

The message waiting LED on the remote is designed to work with your voice mail service provided by your local telephone company. The LED flashes when you have new incoming messages in the voice mail service. You may need to occasionally reset the indicator if it remains On after youve retrieved your messages. To reset the indicator, when the phone is in the standby mode press and hold PAGE on the base until the paging sound stops (about 5 seconds).
If the remote remains idle for 30 seconds, the phone will return to the standby mode (or back to the call).

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STEPS TO ENTER NAMES AND SPECIAL CHARACTERS USING THE KEYPAD
Refer to the letters on the number keys to select the desired characters. With each press of a number key (0 9), the displayed character appears in the following order: Upper case letters first, lower case letters next and finally the number corresponding to the key.
When entering names and/or phone numbers, each of the four steps in the entry process must be completed. A Done message and a beep indicate the name/phone number is complete. When the phone is in the standby mode (Talk button not pressed), press /tSPEED. The remote displays the number of the Phonebook locations used, and information on searching and storing Phonebook locations. (1ST LINE) The number of the Phonebook entries (2ND LINE) Press the number keypad, v or w to search (3RD LINE) Press SELECT/CH button to begin the storage process.
IF YOU MAKE A MISTAKE WHILE ENTERING A NAME Use /tSPEED or CIDs to move the cursor to the incorrect character. Press DELETE to erase the wrong character, then enter the correct character. To delete all characters, press and hold DELETE.

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PHONEBOOK STORAGE PROCESS
All four steps must be entered to complete the storage process. The display will read DONE and you will hear a beep.

STEP 1: STORING NAMES

1) From Standby (the Remote charged and the Talk Button not pressed display is blank), press the /tSPEED button. 2) Press the SELECT/CH button to begin the storage process. Store/Edit Name appears. 3) Enter the name (up to 16 characters) by using the number keypad. See the Steps for entering names and special characters (see the previous table). Use s and t to move the cursor to the desired location. Use DELETE to delete characters as needed. Press and hold DELETE to delete all the characters. If a name is not required, skip step 3 and go to step 5. 4) Press SELECT/CH to store the name, then Store/Edit No. appears ready for the next step.

STEP 2: STORING PHONE NUMBERS
5) From the Store/Edit No. display. press the number keypad to enter the phone number (up to 20 digits). 6) Press SELECT/CH to store the number.
The pause key counts as one digit. Pressing PAUSE/REDIAL more than once increases the length of pause between numbers. If you choose not to store a Distinctive Ring, simply select the No Selectn option.
STEP 3: DISTINCTIVE RINGS
7) Distinctive Ring appears. Then press v or w to move the pointer to hear and choose one of the distinctive ring options. 8) Press SELECT/CH to store the distinctive ring.
When the memory is full, you will hear a beep and Memory Full appears. You cannot store any more names and numbers.

STEP 4: SPEED DIAL

9) Speed Dial appears. Then press v or w to move the pointer to select the speed dial location (10 locations: SPD1 SPD0). 10) Press SELECT/CH to store. You will hear a confirmation tone and Done! appears on the display. This completes your entry into the Phonebook. Now in the standby mode when you press the /tSPEED button, the Phonebook will show another entry.
If you select a speed dial location where a number is already stored, the new number will replace the old number, and the old number will remain in the Phonebook, but no longer be on speed dial.

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VIEWING
/SD appears on the display when you review the One Touch Dial, and /SPDn appears when you review a Speed dial.
FROM A NUMBER KEY Refer to the letters on the number keys to select the first letter of the desired name. Press a number key until any name with the same initial is displayed (See the table in Steps for Entering Names and Special Characters on page 16). For example, to search for John press 5 once. Press w or v until the name is displayed. If you press v while the first name in J is displayed, a name starting with I will appear, or if you press w while the last name in J is displayed, a name starting with K will appear.
Your phone stores names/numbers in the Phonebook memory locations, and you can search names in alphabetical order. You can view the Phonebook during a call as well as when the phone is in the standby mode. 1) Press /tSPEED. If you press /tSPEED during a call, the screen on the right appears. 2) Press v or w, or the number keypad to view the Phonebook locations. A) ALPHABETICAL ORDER Ascending order: Press w to view locations. The location in the One Touch Dial appears first in the display. Each time w is pressed, Phonebook locations appear in ascending order. Descending order: Press v to view locations. A name starting with a number or a mark, or <No Name> appears first. Each time v is pressed, Phonebook locations appear in descending order.

DELETING

STORED DATA
1) Select the Phonebook location to be deleted. Press DELETE. Delete Memory? appears. 2) Press v to move the pointer to Yes. 3) Press SELECT/CH or delete. You hear a confirmation tone. Deleted! appears in the display.

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ONE TOUCH DIALING FOR ONE NUMBER
You can store one number that you dial often in the One Touch Dial. The one touch dialing allows you to dial that number with one key press.
MAKING CALLS WITH THE ONE TOUCH DIAL
When the phone is in the standby mode, press and hold /tSPEED. The number in the one touch location is dialed.

STORING

ONE TOUCH DIAL
1) When the phone is in the standby mode, press /tSPEED. 2) Press w once to display the One Touch Dial menu. 3) Press SELECT/CH. 4) Store the name, phone number, and distinctive ring by following the steps 3 to 6 under Storing Phone Numbers, Names, Distinctive Rings and Speed Dial on page 17. 3) Press SELECT/CH. You will hear a confirmation tone and Done! appears on the display.
1) When the phone is in the standby mode, press /tSPEED. 2) Press w once to display the One Touch Dial menu. 3) Press DELETE. 4) Press v to move the pointer to Yes. 5) Press SELECT/CH or DELETE. You hear a confirmation tone. Deleted! appears in the display.

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CALLER ID
If you answer a call before the Caller ID message is received (Example: before the second ring), the Caller ID message will not appear. When a call is received via a telephone company that does not offer Caller ID service, the callers phone number and name do not appear. (This includes some international calls.) When the call is via a private branch exchange (PBX), the caller s phone number and name may not appear.

MUST SUBSCRIBE TO

SERVICE TO

USE THIS FEATURE.

When the telephone rings, the Caller ID feature allows you to view the callers name and phone number on the display before you answer the phone. Additionally, you can dial the displayed number and store the information for memory dialing. Make sure you have turned on the Caller ID/Call Waiting feature. (See page 4.) Important: The total memory locations for Caller ID messages and Phonebook locations (including Speed Dials) is 100 in total. When the memory locations (Phonebook and Caller ID) is 100, new Caller ID messages will overwrite the oldest Caller ID messages.

If any of the following occurs during Caller ID, operation will be canceled. Press END. The phone will return to the standby mode (or the call will be disconnected). Press TALK/FLASH or DELETE. Place remote in base. Receiving an incoming call or page (from the standby mode only). Receive a CIDCW (Caller ID on Call Waiting) (during a call only). The idle time is 30 seconds. If the remote remains idle for 30 seconds, the phone will return to the standby mode (or back to the call). 1) When the Caller ID message is received, the display shows the callers phone number along with the date and time. The incoming call information is stored in the Caller ID record. If the Caller ID service includes the callers name, the name will appear on the display. (up to 15 characters.)

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CALLER ID DISPLAYS

TIP TIP

When you press DELETE during a call, the call will be placed on hold and you will hear a ring tone. To resume the call, press TALK/FLASH or DELETE. If the remote remains idle for 5 minutes, the phone hangs up and returns to the Standby automatically. To end a call, press the END button.
VIEWING THE CALLER ID LIST
The Caller ID list stores information for incoming calls even unanswered calls. You can store 100 of the Caller ID messages and Phonebook locations (including Speed Dials) in total. You can view the Caller ID list during a call or when the phone is in the standby mode. 1) Press CIDs. The summary screen appears. The screen shows the number of new messages and the total number of messages. 2) View Caller ID messages by following the procedure below. FROM NEW TO OLD: a.Press w to display the latest Caller ID message. b. Press w to see the previous message. FROM OLD TO NEW: a. Press v to display the earliest Caller ID message. b. Press v to see the next message. IN ALPHABETIC ORDER: Press the number keypad (and 0) to display the Caller ID messages in alphabetical order. Refer to the letters on the number keys to select the desired letter. 3) Press CIDs (if you view the Caller ID list during a call) or end.
You may receive any one of the following messages: When invalid data is received: Incomplete Data When a private name is received: Private Name When a private number is received: Private Number When a unknown name is received: Unknown Name When a unknown number is received: Unknown Number 2) When you pick up the phone, the display changes to Talk. (AutoTalk feature is set to On.)

LONG DISTANCE CALLS AND AREA CODE SETTING/CANCELLATION While the incoming Caller ID information is displayed, pressing /TONE will place or remove the prefix 1 in the display to set the call for a long distance call, or pressing # will set or cancel an area code. (See page 5.) STORING CALLER ID MESSAGES IN THE PHONEBOOK/ONE TOUCH DIAL Messages shown in the Caller ID list can be stored in the Phonebook. Using the incoming call information (i.e., Caller ID list), the phone number of the party on the Caller ID list can be stored in memory. 1) When the phone is in the standby mode, while the incoming Caller ID information is displayed, press /tSPEED. 2) Press v or w to choose Store in PB? (Phonebook locations) or Store in SD? (One Touch Dial location). To cancel Storing, select Cancel. 3) Press SELECT/CH. You will hear a confirmation tone.
Your CT12 gives you new options for Call Waiting. At the touch of a button, you can place the caller on hold, send them to your voice mail service, or conference them into your current call. You may be required to subscribe to Call Waiting and Call Waiting Deluxe to use these features. Not all features are available in all areas. Check with your local telephone company for details. 1) When you receive a Call Waiting call, press MENU/MUTE for a list of options. 2) Press v or w, or the number keypad (1 7) to select an option. For example:
To activate features, select CW Deluxe On in the Caller ID setup. See page 3. You can also answer a waiting call immediately by pressing TALK/FLASH, the first caller will be placed on hold. To return to the original caller, press TALK/FLASH again.

Press w 4 times

Press w 2 times
3) Press SELECT/CH. A confirmation screen will appear.

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MORE CHANGING THE DIGITAL SECURITY CODE
If you have not pressed any key for 30 seconds while in the deregistering operation, the phone returns to the standby mode. If you receive an incoming call, page, or charge the remote while in de-registering operation, or press TALK/FLASH or END, the operation is canceled.
The digital security code is an identification code used to connect the remote and the base unit. Normally, setting the code is not necessary. In the rare situation that you suspect another cordless telephone is using the same security code, you can change the code. To change the digital security code, deregister the code, then register a different code. DE-REGISTER

REGISTER

SECURITY CODE
1) Unplug the AC adapter. Do not replace the remote to the base. 2) Press and hold PAGE on the base, while you plug in the AC Adapter, hold page until the CHARGE/IN USE LED on the base flashes. 3) Press TALK/FLASH. Remote Registering appears. When the registration operation is finished Registration Complete appears and the CHARGE/IN USE LED is no longer illuminated. You will hear a confirmation tone and the phone returns to the standby mode.

You must complete the registration operation within 30 seconds, or the phone returns to the standby mode. During the registration operation, you cannot receive an incoming call, page, or make a call.
1) Remove the remote from the base. In the standby mode, press and hold DELETE and END for about 10 seconds until you hear a confirmation tone. De-Register? appears. 2) Press v to select Yes, then SELECT/CH. You will hear a confirmation tone, and Deregistration Complete appears.

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INSTALLING
You can charge the remote with or without the beltclip.

BELTCLIP

POWER SOURCES

RANGE WARNING

It is strongly advised that you avoid walking out of range when on an active call as you may find the call takes some time to reestablish after returning into range.

TO ATTACH

Insert the beltclip into the holes on each side of the remote. Press down. TO REMOVE THE BELTCLIP Pull one side of the beltclip to release the tab from the hole.
If you walk away from the base unit you will eventually exceed the maximum operating range for the CT12 cordless headset system. Any active call will be suspended and a double beep will sound in your headset every 10 seconds to warn you that you are out of range. The double beep will cease once you return within range and any active call will be taken off mute allowing you to resume your conversation.

LOW BATTERY WARNING

When the headset is running low (approx. 5 minutes talk time remaining), an audible warning will be heard through the headset as a single beep repeating every 10 seconds. Soon after hearing this warning, you should recharge the remote pack.

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GENERAL INFORMATION

CAUTION

Use the specified battery pack (63421-01). Do not remove the battery from the remote to charge it. Never throw the battery into a fire, disassemble it, or heat it. Do not remove or damage the battery casing.
BATTERY REPLACEMENT AND HANDLING When the operating time becomes short, even after a battery is recharged, please replace the battery. With normal usage, your battery should last about one year. WARNING: To avoid the risk of personal injury or property damage from fire or electrical shock, only use the battery model and adapter model specifically designated for this product. POWER FAILURE During the period that the power is off, you will not be able to make or receive calls with the telephone.

The phone complies with FCC Parts 15 and 68. Operating temperature: 0 C to +50 C (+32 F to +122 F) AC ADAPTER INFORMATION AC Adapter part number: Input Voltage: Output Voltage: 63539-01 120V AC 60Hz 9V DC 350 mA
If the remote is left off of the base, the actual Talk mode duration will be reduced respective to the amount of time the remote is off the base.
BATTERY INFORMATION Battery part number: 63421-01 Capacity: 800 mAH, 3.6 V Battery use time (per charge) From fully charged Talk mode duration: 5.5 hours Standby mode duration: 10 days Recharge your phone on a regular basis by returning the remote to the base after each phone call. When the operating time becomes short, even after the battery is recharged, please replace the battery. With normal usage, the battery should last about one year. Specifications, features, and availability of optional accessories are all subject to change without prior notice.
Do not use paint thinner, benzene, alcohol, or other chemical products. Doing so may discolor the surface of the telephone and damage the finish. 40

MAINTENANCE

When slightly dirty When very dirty Wipe with a soft, dry cloth. Wipe with a soft cloth that has been dampened with diluted, neutral detergent. Dry with a dry cloth. Wipe with a dry cloth or a pencil eraser, if necessary.
When the charging terminals become dirty

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TROUBLESHOOTING

SYMPTOM

The CHARGE/IN USE LED light wont illuminate when the remote is placed in the base

SUGGESTION

Make sure the AC adapter is plugged into base and wall outlet. Make sure the remote is properly seated in the base. Make sure the charging contacts on the remote and base are clean. Move the remote and/or base to a different location away from metal objects or appliances and try again. Press SELECT/CH to help eliminate background noise. Make sure that you are not too far from the base. Check both ends of the base tele phone line cord. Make sure the AC adapter is plugged into the base and wall outlet. Disconnect the AC adapter for a few minutes, then reconnect it. Change the digital security code (See page 37). Make sure that you are not too far from the base. Make sure battery is charged.
The remote doesnt ring or receive a page.
The battery pack may be weak. Charge the battery on the base unit for 15 hours. The remote may be too far away from the base unit Place the base unit away from appliances or metal objects. Change the digital security code (See page 37). Keep the remote away from microwave ovens, computers, remote control toys, wireless micro phones, alarm systems, intercoms, room monitors, fluorescent lights, and electrical appliances. Move to another location or turn off the source of interference. The remote was picked up before the second ring. The call was placed through a switchboard Call your local telephone company to verify your Caller ID service is current. Change the digital security code (See page 37).

The audio sounds weak and/or scratchy.
Severe noise interference.
Cant make or receive calls.
The Caller ID does not display.
The Plantronics Technical Assistance Center (TAC) is ready to assist you! Dial (800) 544-4660 x 5538 Sunday 5 P.M. through Friday, 5 P.M. Pacific Time or visit the Support section of our website at www.plantronics.com. For accessibility information also call the TAC.
The remote doesnt communicate with the base.

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PARTS & ACCESSORIES
P/N 64375-01 DESCRIPTION BELT CLIP P/N 63539-01 64460-01 64376-01 BATTERY 42157-01 64377-01 REMOTE UNIT 46186-01 64378-01 CT12 FIREFLY HEADSET CT12 REPLACEMENT LEATHERETTE EAR CUSHION CT12 REPLACEMENT EAR LOOP CT12 PIVOT BALL RING CT11 REPLACEMENT EAR CUSHIONS NECK STRAP/LANYARD DESCRIPTION AC ADAPTER BATTERY COVER

45651-01

66523-01

CT11 IN-THE-EAR HEADSET

45650-01 61764-01

64406-01

For information on spare parts and accessories, call Plantronics at (800) 544-4660 x5538, or visit the Plantronics website at www.plantronics.com

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10 ring options. 7
Earpiece volume. QSG* General information. QSG* Headset installation. QSG* Headset Volume. 11

Area Code. 5 AutoTalk. 4

Battery pack Preparing and charging. QSG* Replacement and handling. 40 Beltclip. 38
Language. QSG* Maintenance. 40 Making a call. 6 Message LED. 14 Mute. 8, 11 One touch dialing. 34
Caller ID. 28 Caller ID service. 28 Calling. 33 Call Waiting. 35 Deleting. 32 Setting. 3 Storing. 33 Using. 33 Viewing. 31 Chain dialing. 25 Channel. 13
Phonebook. 15 Editing. 23 Erasing. 24 Making calls. 22 Storing. 18 Viewing. 21
Receiving a call. 6 Redialing a call. 9 Ringer volume. 8
Deluxe Call Waiting Features. 35 Dialing mode. QSG* Digital security code. 8, 41 Distinctive Ringer. 23
Setting up. QSG* Base unit. QSG* Remote. QSG* Speed dialing. 23
*Quick Start Guide Troubleshooting. 42 Voice Mail LED. 14

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345 Encinal StreetStreet 345 Encinal SantaSanta Cruz, California 95060 Cruz, California 95060 (800)(800) 544-4660 544-4660
www.plantronics.com www.plantronics.com
2003 Plantronics, Inc. All rights reserved. Plantronics, the logo design, 2003 Plantronics, Inc. All rights reserved. Plantronics, the logo design, Plantronics and the logo designdesign combined, and Firefly are trademarks Plantronics and the logo combined, and Firefly are trademarks or registered trademarks of Plantronics, Inc. Inc. or registered trademarks of Plantronics,

Printed in USA. in USA. 64006-01 (2 04) Printed 64006-01 (2 04)

CORDLESS HEADSET TELEPHONE

CT11/12

WELCOME
Thank you for selecting the Cordless Headset Telephone from Plantronics. You have made the right choice for comfort and versatility.
This is a 2.4 GHz DSS cordless telephone system with Caller ID. It offers hands-free convenience and long-range workspace mobility. This side of the guide has the Important Safety Instructions, please read them first before setting up your system. The other side of this guide will identify the supplied components and has five steps to get you quickly set up and using your system. The Product Information Booklet, which includes Phonebook operation, Caller ID and other technical features, details of the customizing features and troubleshooting is available at our website.
IMPORTANT SAFETY INSTRUCTION
When using your telephone equipment, these basic safety precautions should be followed to reduce the risk of fire, electric shock, and injury to persons. 1. Read and understand all instructions. 2. Follow all warnings and instructions marked on the product. The symbol identifies and alerts the user to the presence of important operating and service instructions. 3. Unplug this product from the wall outlet before cleaning. Do not use liquid cleaners or aerosol cleaners. Use a damp cloth for cleaning. 4. Do not locate this product near water, for example, near a bathtub, kitchen sink, or laundry tub, in a wet basement or near a swimming pool. 5. This product should never be placed near or over a radiator or heat register. It should not be placed in a built-in installation unless proper ventilation is provided. 6. This product should be operated only from the type of power source indicated on the marking label. If you are not sure of the type of power supply to your home, consult your dealer or local power company. 7. Do not allow anything to rest on the power cord. Do not locate this product where persons walking on it will damage the cord.
www.plantronics.com/documentation/
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QUICK START USER GUIDE

BATTERY PRECAUTIONS
Patents U.S. 5,210,791; 6,449,374; D394,437; D403,327; D475,694 and D480,072; China ZL 02331856.2; European Community 43393-0001; Finland 20183; 20184 and 23426; France - 680 872; Germany M 622.4 and 40205487.3; GB Regd.Des.No. 2,073,246; 2,073,247 and 3,004,998; Korea 323662; Spain 154568; Sweden and 64 177; Taiwan 085270; 085271 and 085272; Patents Pending

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FCC REGISTRATION INFORMATION

FCC RequirementsPart 15

This device complies with Part 15 of the FCC Rules. Operation is subject to the following two conditions: 1. This device may not cause harmful interference, and 2. This device must accept any interference received, including interference that may cause undesired operation. This equipment has been tested and found to comply with the limits for a Class B digital device, pursuant to Part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference in a residential installation. This equipment generates, uses, and can radiate radio frequency energy and, if not installed and used in accordance with the instructions, may cause harmful interference to radio communications. However, there is no guarantee that interference will not occur in a particular installation. If this equipment does cause harmful interference to radio or television reception which can be determined by turning the radio or television off and on, the user is encouraged to try to correct interference by one or more of the following measures: 1. Reorient or relocate the receiving antenna. 2. Increase the separation between the equipment and receiver. 3. Connect the equipment into an outlet on another circuit. 4. Consult the dealer or an experienced radio/TV technician for help.

telephone company to determine the maximum REN for your calling area. Connection to the telephone network should be made by using standard modular telephone jacks, type RJ11. The plug and/or jacks used must comply with FCC Part 68 rules. If this telephone equipment causes harm to the telephone network, the telephone company will notify you in advance that temporary discontinuance of service may be required. But if advance notice isn't practical, the telephone company will notify the customer as soon as possible. Also, you will be advised of your right to file a complaint with the FCC if you believe it is necessary. The telephone company may make changes in it's facilities, equipment, operations or procedures that could affect the proper functioning of your equipment If they do, you will be notified in advance in order for you to make necessary modifications to maintain uninterrupted service. NOTE: If your home has specially wired alarm equipment connected to the telephone line, be sure that installing the system does not disable your alarm equipment. If you have questions about what will disable your alarm equipment, contact your telephone company or a qualified installer.

INDUSTRY C ANADA NOTICE

TERMINAL EQUIPMENT
NOTICE: This equipment meets the applicable Industry Canada Terminal Equipment Technical Specifications. This is confirmed by the registration number. The abbreviation, IC, before the registration number signifies that registration was performed based on a Declaration of Conformity indicating that Industry Canada technical specifications were met. It does not imply that Industry Canada approved the equipment. NOTICE: The Ringer Equivalence Number (REN) for this terminal equipment is marked on the equipment itself. The REN assigned to each terminal equipment provides an indication of the maximum number of terminals allowed to be connected to a telephone interface. The termination on an interface may consist of any combination of devices subject only to the requirement that the sum of the Ringer Equivalence Numbers of all the devices does not exceed five.

The FCC Want You To Know

Changes or modifications to this product not expressly approved by Plantronics, or operation of this product in any way other than as detailed by the owners manual, could void your authority to operate this product.
This warranty covers defects in materials and workmanship of Commercial Products manufactured, sold or certified by Plantronics which were purchased and used in the United States and Canada. This warranty lasts for one year from the date of purchase of the Products. This warranty extends to you only if you are the end user with the original purchase receipt. We will, at our option, repair or replace the Products that do not conform to the warranty. We may use functionally equivalent reconditioned/refurbished/ remanufactured/pre-owned or new Products or parts. To obtain service in the U.S. contact Plantronics at (800) 544-4660 and in Canada call (800) 540-8363. If you need additional information, please contact our service centers at the numbers provided. THIS IS PLANTRONICS COMPLETE WARRANTY FOR THE PRODUCTS. This warranty gives you specific legal rights, and you may also have other rights which vary from state to state or province to province. Please contact your dealer or our service center for the full details of our limited warranty, including items not covered by this limited warranty.

FCC RequirementsPart 68

This equipment complies with Part 68 of the FCC Rules. The FCC Part 68 Label is located on the bottom of the unit. This label contains the FCC Registration Number and Ringer Equivalence Number (REN) for this equipment. If requested this information must be provided to your telephone company. The REN is useful to determine the quantity of devices you may connect to your telephone line and still have all of those devices ring when your telephone number is called. In most, but not all areas, the sum of the RENs of all devices connected to one line should not exceed five (5.0). To be certain of the number of devices you may connect to your line, as determined by the REN, you should contact your local

RADIO EQUIPMENT

The term IC: before the radio certification number only signifies that Industry Canada technical specifications were met. Operation is subject to the following two conditions: (1) this device may not cause interference, and (2) this device must accept any interference, including interference that may cause undesired operation of the device. Privacy of communications may not be ensured when using this telephone.
The Plantronics Technical Assistance Center (TAC) is ready to assist you! Dial (800) 544-4660 x5538 Sunday 5p.m. through Friday, 5p.m. Pacific Time or visit the Support section of our website at www.plantronics.com. For accessibility information also call the Technical Assistance Center.
2003 Plantronics, Inc. All rights reserved. Plantronics, the logo design, Plantronics and the logo design combined, FlexGrip, and Firefly are trademarks or registered trademarks of Plantronics, Inc.

LIMITED WARRANTY

for Plantronics Commercial Products Purchased in the US and Canada
345 Encinal Street Santa Cruz, California 95060 (800) 544-4660

www.plantronics.com

8. Do not overload outlets and extension cords as this can result in risk of fire or electric shock. 9. Never push objects of any kind into this product as they may touch dangerous voltage points or short out parts that could result in a risk of fire or electric shock. Never spill liquid of any kind on the product. 10. To reduce the risk of electric shock, do not disassemble. 11. Use caution when installing or modifying telephone lines. 12. This product is intended to be supplied by a Listed Class 2 Direct Plug-In Power Unit rated 9VDC 350mA. Plantronics Part No. 63539-01, rated at an input voltage of 120 VAC, 60Hz and 6 W. 13. This product requires AC power in order to operate. In order to have phone service during a power outage, have another telephone available that is powered only by the telephone line. 14. Keep all product cords and cables away from operating machinery. 15. Avoid using a telephone (other than a cordless type) during an electrical storm. There may be a remote risk of electric shock from lightning. 16. Do not use the telephone to report a gas leak in the vicinity of the leak.

To reduce the risk of fire or injury to persons, read and follow these instructions. Use only the battery pack supplied with this product. Do not dispose of battery pack in a fire. The cells may explode. Check with local codes for possible disposal instructions. Do not open or mutilate battery pack. Released electrolyte is corrosive and may cause damage to eyes or skin and may be toxic if swallowed. Exercise care in handling the battery pack in order not to short the battery contacts with conducting materials such as rings, bracelets, and keys. The battery or conductor may overheat and cause burns. Charge the battery pack in accordance with instructions supplied with this unit. Observe proper orientation between battery pack and charger contacts.
Printed in USA. 64004-01 (9-04)
EXAMINE THE COMPONENTS OF THE CT11/12 SYSTEM

Front View

TELEPHONE REMOTE

Top View

CT12 CONVERTIBLE HEADSET with Firefly
Over-the-Head Configuration
Over-the-Ear Configuration

Back View

CONVERTIBLE HEADSET
30 Headset Assembly 31 Ear Cushion Assembly 32 Adjustable Headband 33 Microphone Boom 34 Clothing Clip

CT11 HEADSET

In-the-Ear Headset
35 Cord 36 2.5 mm Plug 37 Firefly In-use Indicator

1 Base Antenna/ Headset

M DOWN Key 12 L UP Key 17 MENU/MUTE Key 18 SELECT/CH
Headset Jack MESSAGE WAITING Indicator* Caller ID* and Display TALK/FLASH Key (phonebook)/ (left cursor)/ SPEED (Speed Dial) Key

Also supplied:

23 AC Adapter 27 Headset

Holder

2 CHARGE/IN USE Indicator 3 PAGE key 4 DC Power Input 5 Telephone Line Jack

(not shown)

24 Battery Pack

Speaker

28 FlexGrip
38 Cord Retainers 39 Earloop, Flexible 40 Thumb Loop 41 Pin for Pivot Ball

* TONE Key

Remote Charging Contacts

(channel) Key

19 DELETE Key 20 PAUSE/REDIAL Key 21 # Key 22 Remote Battery

25 Telephone Cord

Earloop

29 Adjustable 29

15 END Key

26 Belt Clip

Microphone Boom

Ring Hole

42 Pivot Ball Ring
*Must be activated through your local phone company.

16 CID (Caller ID)*/

(right cursor) Key

Compartment Cover

CT11/12 CORDLESS TELEPHONE HEADSET SYSTEM

Install Battery Pack

Black Red White
1.1 Squeeze open the latch on the Remote Battery Compartment Cover 22 and lift the cover.
BLACK noir RED rouge WHITE blanc

Set Up the Base

1.2 Connect the Battery Pack 24 connector using the correct polarity. Do not force. Plastic connectors will fit in only one way. 1.3 Insert battery pack into the battery compartment. Do not let wires hang out, tuck them in. 1.4 Insert tabs of cover into slots and push down to securely close the cover.

2.1 Connect the AC adapter power cord to the base and an active AC outlet. 2.2 Route the power cord as shown in the detail drawing allowing clearance for the telephone plug to be inserted. 2.3 Insert the remote into the charging cradle on the base. Charge for 15 hours. The CHARGE/ IN USE indicator 2 light will go on. 2.4 Raise Base Antenna 1 to a vertical position. 2.5 Once the remote is fully charged, plug one end of the telephone cord into the base and plug the other end into an active telephone outlet.
LOCATION CONSIDERATIONS 1. Locate the system in a central part of your working area near a phone and a power outlet. 2. Do not locate it near a computer, microwave, or other electronic devices such as TVs and other cordless devices. 3. Do not locate it near heat sources, noise sources, excessive moist environments, dusty environments, and mechanical vibration environments.

Install CT11 Headset

Mount headset and point 3.1 boom toward mouth.

Install CT12 Headset

Your Convertible Headset can be configured for over-the-ear or over-thehead use. For over-the-ear use 3.1 Press the headset to your ear, then loop the Earloop 39 behind the ear as shown. 3.2 Adjust the tip of the Microphone Boom 33 toward the corner of your mouth. 3.3 Plug the headset cord into the 2.5mm jack on the top of the remote. 3.4 Route the cord through the handsets cord retainer slot. Or over-the-head use 3.5 Place the headset on your head so the speaker covers your ear. 3.6 Adjust the tip of the microphone boom toward the corner of your mouth. 3.7 Repeat 3.3 and 3.4

3.6 3.4

Make Basic Setting Changes,

if necessary

CT11 and CT12
4.1 Language option The default language is English. To change to French or Spanish: 1. When in Standby mode**, press the MENU/MUTE 17 key. 2. Press the L or M key to move the pointer to language of choice. 3. Press the SELECT/CH 18 key to select language. 4. Press the END 15 key to exit. 4.2 Dialing mode option Most phone systems use tone dialing, which sends DTMF tones through the phone lines. However some phone systems in rural areas still use pulse dialing. The default setting is tone dialing. To change the dialing mode: 1. When in Standby mode**, press the Menu/Mute key. 2. Press the L or M key to move the pointer from Tone Dialing to Pulse Dialing. 3. Press the Select/Ch key to select the dialing mode. 4. Press the End key to exit. **Standby mode The remote is not in use, it is off the base, and the TALK/FLASH 9 key has not been pressed. A dial tone is not heard and the display is blank. This standby mode is starting point for most activity.

Make and Receive Test Calls
With your headset mounted from Step 3 and any required setting changes made from Step 4, prepare to make your first call.
5.1 To make your first call 1. Remove remote from its base. 2. In the standby mode, dial the number as you would on an ordinary phone. 3. Push the Talk/Flash key. After about two seconds you will hear the number being dialed. 5.1 4. Talk once you connect. 5. Adjust the listen volume to Low, Medium, High, or Maximum for your hearing comfort using the L or M keys. 6. Press the End key to disconnect and hang up the call. 5.2 To redial 1. In the standby mode, press the PAUSE/REDIAL key 20 once. The last number dialed will be displayed on the screen. 2. Press the Talk/Flash key to dial it. Tips: 1) If the Talk/Flash key was pushed first and then you pushed the Pause/Redial key, the last number dialed will be immediately redialed. 2) The Pause/Redial key will store your last three numbers dialed. 5.3 To answer a call 1. Press the Talk/Flash key and begin talking. 2. Press the End key to disconnect and hang up the call.
For more technical features, see the Product Information Booklet at our website www.plantroncs/documentation/
5.4 To mute a call 1. Press and hold the Menu/Mute key for 3 full seconds. You will hear an activating beep and see Mute on the display. 2. Press the mute button to toggle off mute. 3. Press the End key or put the remote back into the base charging cradle to disconnect and end the call.