For more information about using your voicemail, see Use Voicemail on page 90.
Create Sprint Account Passwords
As a Sprint customer, you enjoy unlimited access to your personal account information, your voicemail account, and your data services account. To ensure that no one else has access to your information, you need to create passwords to protect your privacy.

Account Password

If you are the account owner, you create an account username and password when you sign on to sprint.com. (To get started, click Need to register for access? in the sign-in area of the website.) If you are not the account owner (if someone else receives the bill for your Sprint service), you can get a subaccount password at sprint.com.

Voicemail Password

You create your voicemail password when you set up your voicemail. See Set Up Your Voicemail on page 25.

Data Services Password

With your phone, you can elect to set up an optional data services password to control access and authorize Premium Service purchases. To learn more or to change your passwords, sign on to sprint.com or call Sprint Customer Service at 1-888-211-4727.

Section 2

Your Palm PreTM Phone

Section 2A

Basics
Whats in the Box? (page 30) Get to Know Your Phone (page 31) Charge the Battery (page 37)

Section 2A: Basics

Whats in the Box?
All of the following items are in the phone box:

Hardware

Palm Pre phone and pouch. AC charger. 3.5mm stereo headset. USB cable. Section 2A: Basics

Print Material

Get Started Guide. Features Guide. Palm warranty. End User License Agreement.

Get to Know Your Phone

Slide Out the Keyboard
Hold the phone as shown below and gently push up.

Front View

Earpiece Touchscreen: Tap and make other gestures directly on the screen.
See Touchscreen on page 36.
Volume Section 2A: Basics
Gesture area: Make the back gesture and begin other gestures here.
See Use Gestures: Tap, Swipe, Drag, Flick, Pinch on page 42.
Microphone Center: Press to display Card view (see Display All Open
Applications (Card View) on page 56).
Keyboard: See Use the Keyboard on page 63. Charger/microUSB connector
Be careful not to scratch, crush, or apply too much pressure on the touchscreen. Do not store your phone in a place where other items might damage it.

(GAL), entering the contact search information returns matching results from the GAL as well.

3. Tap the number.

Redial the Last Number Dialed
1. Open Phone 2. Tap. again to dial.). (When the number appears at the top of the screen, tap
Dial Your National Emergency Number
You can dial 911 anytime. Just press power to wake up the screen, and enter the emergency number. If the phone is turned off, you don't have to turn it on. You don't have to press the orange key to enter numbers. If you lock your phone with Secure Unlock and select a simple PIN (see Set Options for Unlocking the Screen on page 188), dial the emergency number by entering the number in the password field and tapping. If you lock your phone and select a full password, however, you must press the orange twice before entering the emergency number in the password field. key
Your phone recognizes most phone numbers that appear in Web pages or in messages (email, text, or multimedia). 1. If a phone number appears as an underlined link, tap the number. (This displays the dial pad with the number already entered.) 2. Tap to dial.
Dial From a Web Page or Message

Receive Calls

If you want to answer calls, your phone must be on. This is different from having only the screen turned on (see Turn the Phone On/Off on page 20). When your phone is off, your calls go to voicemail.
You can pick the ringtone for incoming calls (see Select the Ringtone for Incoming Calls on page 191).

Answer a Call

Do one of the following: If the screen is on when the phone starts ringing, tap.
If the screen is off, drag up to unlock the screen and answer the call. If a headset is attached, press the headset button.
Did You Know? If you are playing music or a video on your phone and a call arrives,
playback pauses automatically and resumes when you hang up or ignore the call.
See a photo of the person calling you! Learn how to assign a caller ID photo in Add a Picture to a Contact on page 110.
Silence the Ringer on an Incoming Call
When you silence the ringer on an incoming call, you can answer the call or let it ring through to voicemail. Do one of the following: Press power. Press Volume. Slide the ringer switch off (red means off). This silences the ringer and any notification sounds. These sounds remain off until you slide the ringer switch back on. Other sounds, such as music and video playback, are not affected by sliding the ringer switch off.

Ignore a Call

89 To send a call immediately to voicemail, do one of the following: Tap. Press power twice. To reply to a caller who is in your Contacts list after you ignore a call, tap the ignored call notification. This opens the callers contact entry, where you can select a reply method.

Use a Wired Headset

Your phone works with headsets that have a 3.5mm connector (look for three colored bands on the plug). When in doubt, ask the third-party headset manufacturer if the product is compatible with your phone. If you hear a headset buzz or poor microphone performance, your headset may be incompatible with your phone. 1. Connect the headset. (While on a call, the icon changes to.) 2. The headset button performs different actions depending on whats happening on the phone. Press the headset button once to perform any of the following tasks: Answer an incoming call. Respond to call waiting. Hang up a single active call or all calls on a conference call. 3. If you want to stop using the headset, do any of the following:
Switch from the headset to your phones speakerphone: Tap

and tap Speaker.

Switch from the wired headset to a previously paired Bluetooth hands-free device: Tap and tap the device name. 99
Use your phone without the headset: Disconnect the headset.
Set Up and Use a Bluetooth Hands-Free Device
Your phone is compatible with many headsets and car kits (sold separately) enabled with Bluetooth wireless technology version 2.1 with EDR and Stereo (with AVRCP media controls). After you set up a connection with a Bluetooth headset or hands-free car kit, you can communicate with that device whenever it is within range and the Bluetooth feature on your phone is turned on. The range varies greatly, depending on environmental factors. The maximum is about 10 meters (30 feet).
You can use a stereo (A2DP-enabled) Bluetooth headset to listen to MP3 files on your phone. You cannot, however, use a mono Bluetooth headset to listen to MP3 files.

1. Open Bluetooth

2. If the Bluetooth setting at the top of the screen is off, tap Off to switch the Bluetooth feature from Off to On 3. Tap Add device and tap the device name. 4. To use a Bluetooth device with your phone, follow the instructions that came with the Bluetooth device. and tap the new device 5. To switch to another Bluetooth device while on a call: Tap name. (You can also tap Handset or Speaker to use your phone without the headset.)
If you make a Bluetooth connection with a car kit, you might get a notification on your phone asking if you want to upload contacts to the car kit. Tap Allow to upload contacts. If you later want to delete the contacts from the car kit, check the car kit documentation for instructions.

Customize Phone Settings

Use Phone Preferences to customize phone settings.

Show Contact Matches

By default, when you have the dial pad displayed but youre using the keyboard to enter a phone number, only numbers are entered. You can set a preference, however, so that typing on the keyboard with the dial pad displayed enters both numbers and letters and performs a search of names in Contacts. 1. Open Phone. 2. Open the application menu and tap Preferences. 3. In Show Contact Matches, tap On or Off.

Tap the album price and tap Buy. Tap a song price and tap Buy.

Preview and Buy a Song

1. Make sure you have a connection to a Wi-Fi network (see Wi-Fi on page 230). (You can buy music files without a Wi-Fi connection, but you must be connected to a Wi-Fi network to download them.) 2. Search for (see Search for a Specific Song, Album, or Artist on page 123) or browse to (see Browse Songs, Albums, Artists, or Genres on page 124) an album or artist entry containing the song you want. 3. To preview a song, tap anywhere on the song entry except the price.
4. Tap the song price and tap Buy.
View and Work With Downloaded Items
You can preview music files and queue them up for download over the Sprint network or a Wi-Fi network. However, you must be connected to a Wi-Fi network to download music files.
1. Tap Download on any screen displaying this button. (This displays items that you are currently downloading or that you already downloaded.)
2. To cancel a current download, tap
After you download an item, listen to it in the Music application (see Listen to Music on page 118).

NASCAR Sprint Cup Mobile

With NASCAR Sprint Cup MobileSM, you can keep pace with the latest race results, driver stats, and live race audio. 1. Open NASCAR. 2. The first time you open NASCAR Sprint Cup Mobile, do the following: Tap Continue and follow the onscreen instructions. Tap a driver thumbnail and tap Continue.
3. Tap options such as Home, News, SPEED, Video, and Drivers. (Open the application menu and tap other options such as Stats and Schedules, Sprint FanView, Alerts and Personalization, or Fantasy.)

Section 2E

Your Personal Information Organizer
Contacts (page 130) Calendar (page 144) Tasks (page 156) Memos (page 162) Calculator (page 164)
Section 2E: Your Personal Information Organizer

Organizer

Contacts
How Do I Enter Names and Other Info in Contacts?
You have a few options for getting contact information to show up in Contacts: Connect to an online address book through the Palm Synergy feature: If you have an address book in an online account that works with the Palm Synergy feature (for example, Google or Microsoft Exchange ActiveSync), you can set up Contacts on your phone to synchronize and display contacts in the online address book. Set up synchronization the first time you open Contacts (see Use Contacts for the First Time on page 132), or anytime after that (see Customize Contacts on page 143). After you set up the connection to the online address book, contacts you enter online show up automatically in Contacts, and contacts you enter on your phone sync to the online account. The Synergy feature makes it easy to synchronize other data from an online account. By setting up synchronization in one app, synchronization of the other apps is automatically set up for you. For example, if you set up your Gmail account in Email before you set up Contacts, when you first open Contacts, you find that your Google contacts are already downloaded. And when you first open Calendar, you find that your Google calendar events are already in your phones Calendar. Enter a contact directly in Contacts: See Create a Contact on page 133 for instructions. You can assign the contact to one of your online address booksif you do, it synchronizes with the online address book. Or you can create the contact in your Palm profile account, which means it shows up on your phone only. Palm profile contacts are included in the daily backup of your Palm profile information, so you can restore them if they are accidentally erased. Transfer contacts using the Data Transfer Assistant: When you transfer contacts from desktop software, you select which account to assign those contacts to. Look for those contacts in the account you select (see Transfer Data From Your Computer to Your New Phone on page 19).

Use the Reminder field to enter that important message or question you have for this contact. The next time you send or receive a call or a message to or from the contact on your phone, the reminder pops up on the screen. You can also add a reminder later (see Assign a Reminder Message to a Contact on page 138).

6. Tap Done.

Find a Contact
1. Open Contacts. 2. Enter any of the following: First, middle, or last name. First and last initial (no space between). Company. Nickname.
3. For more search options, tap Global Address Lookup. (This option is available if you are using Microsoft Exchange ActiveSync with a Global Address List.)
View or Edit Contact Information
1. Open Contacts. 2. Search for a contact (see Find a Contact on page 134), and tap the contact name.
3. To edit a contact, tap Edit, and enter the new information.
In linked contacts (see Link a Contact on page 139 and Linked Contacts on page 131), each field contains an account button. When you enter new information such as a phone number, tap the account button and tap the account you want to assign that information to.
4. To delete a piece of contact information, such as a phone number, throw the item off the side of the screen, and tap Delete. 5. Tap Done.

4. Tap the contact.

Add a Photo to a Contact
The photo you add appears onscreen when this contact calls you. 1. While creating (see Create a Contact on page 133) or editing (see View or Edit Contact Information on page 135) a contact, tap.
2. Do one of the following: To take a new photo, tap New Photo. To use an existing photo, tap the album containing the picture, and tap the picture.
Did You Know? If you see a stack of photos in a contact, with a number attached to the
stack, that's because it's a linked contact (see Linked Contacts on page 131).
3. (Optional) Do either or both of the following: To move the picture so a portion appears in the center, tap and hold the picture, then drag. The portion in the onscreen box appears in the contact record. To zoom out or in on a part of the picture, pinch in or out on the picture. 4. Tap Attach Photo. 136 Section 2E: Your Personal Information Organizer
Add a Ringtone to a Contact
Select the ringtone you want to hear when this contact calls you. 1. While creating (see Create a Contact on page 133) or editing (see View or Edit Contact Information on page 135) a contact, tap Set a ringtone. 2. Tap to preview the ringtone. and tap the file name.) 3. Tap the ringtone. (To use a music file as a ringtone, tap 4. Tap Done.
To change the ringtone for a contact, tap the ringtone and tap Change Ringtone. Tap Delete Ringtone to remove the ringtone from the list of available ringtones.

4. Search for the contact (see Find a Contact on page 134) and tap it to link the two contacts. Section 2E: Your Personal Information Organizer 139
To maintain the integrity of your contact data, its important that you link only one persons contact info in different accounts. For example, if you have contact info for Emily Weeks in Google, Facebook, Microsoft Exchange, and your Palm profile account, go ahead and link all four contacts into a linked contact. But don't link Emilys contact info with her sister Allisons.
You can set one of the entries in a linked contact as the primary profilethe one that appears at the top of the linked contact entry. When you search for a contact using universal search (see Use Universal Search on page 71), the search feature looks through primary profile information only. In the open contact, tap the name that is currently displayed to open the list of all the linked entries. Tap the contact you want to use as the primary profile, and tap Set As Primary Profile.

Unlink a Contact

1. Open Contacts. 2. Tap the contact name to open the contact entry. 3. In the open entry, tap the contact name in the header, and tap the contact you want to unlink. 4. Tap Unlink This Profile.
Add a Contact Entry to the Launcher
Assign your favorite contacts to the Launcher, so you can open them directly from that location. 1. Open Contacts. 2. Tap the contact name. 3. Open the application menu and tap Add to Launcher. 4. (Optional) Edit the first and last name as you want them to appear in the Launcher. 5. Tap Add To Launcher.
Get in Touch With a Contact
1. Open Contacts. 2. Tap the contact name.
3. Do any of the following: Tap the appropriate field to call or send an email or instant message to that contact. For example, tap a phone number to call the contact.
Tap to send a text message. Tap an address field to view the address on a map.
If the contact has a picture (see Add a Photo to a Contact on page 136), the picture appears as a Launcher icon. If the contact doesnt have a picture, the contact name appears in the Launcher with a placeholder icon. Tap the real or placeholder icon to open the contact.

Delete a Contact

1. Open Contacts. 2. Tap the contact name. 3. Do one of the following: Delete an unlinked contact or an entire linked contact: Open the application menu and tap Delete Contact. Tap Delete All Profiles to confirm.

Device Info

View System Information
1. Open Device Info. (Basic system information is displayed.) 2. To view more detailed system information, tap More Info, and tap Software or Hardware.

Rename Your Phone

1. Open Device Info. 2. Tap the Name field and enter the new name.

Restart Your Phone

If an application freezes, first try restarting your phone. No files or settings are changed when you restart. 1. Open Device Info. 2. Tap Phone Reset Options and tap Restart.
If the screen does not respond to taps, press and hold power and slide the ringer switch three times to restart your phone.
Erase Data and Reset Your Phone
If restarting your phone does not solve the problem, you may need to reset the phone. A reset deletes some or all information from your phone (depending on the type of reset you select). After a reset, you must follow the prompts to sign in to your Palm profile again before you can use your phone.
You should perform a manual backup of your data before resetting your phone (see Back Up Your Information on page 178).

1. Open Device Info

2. Tap Phone Reset Options.
3. Do one of the following: Erase all data from the phone except stored items such as pictures, videos, and music: Tap Partial Erase twice. Erase all data from the phone: Tap Full Erase twice. (All data from all accounts is erased from your phone, including information about your Palm profile. But all your data on the Webin your online accounts and in your Palm profileis untouched. Perform a full erase when you give your phone to somebody else and you dont want that person to be able to access your data. Also, before giving your phone to another person, you must manually delete all the apps you installed, because they reappear on your phone after a full erase (see Delete an Application on page 62). After a full erase, sign in to your Palm profilethis restores your Palm profile data and information from online accounts, but not your stored files such as pictures, videos, and music. You can also sign in to your Palm profile on a new phone and restore your data to the new phone.)

Run Quick Tests

If you are troubleshooting your device with a support agent, you can run Quick Tests to get diagnostic information. If you need more information after running Quick Tests, you can run one or more Interactive Tests (see Run Interactive Tests on page 184). 1. Open Device Info 2. Tap More Info. 3. Open the application menu and tap Quick Tests. 4. Work with the support agent to view and report the test results.

Run Interactive Tests

If you are troubleshooting your device with a support agent and need more information after running Quick Tests (see Run Quick Tests on page 184), you can run one or more Interactive Tests. 1. Open Device Info 2. Tap More Info. 3. Open the application menu and tap Interactive Tests. 4. Work with the support agent to run and view results from one or more tests.

Use Certificate Manager

Certificates are digital documents that are used to authenticate and exchange information on networks. Certificates can be issued for a user, a device, or a service.

Add a Certificate

You can install a certificate that is located in the USB drive storage on your phone. To copy a certificate into USB drive storage, see Copy Files Between Your Phone and Your Computer on page 81. 1. Open Device Info 2. Tap More Info. 3. Open the application menu and tap Certificate Manager.

4. Tap

and tap the certificate name.

View Certificate Details

Only user-installed certificates can be viewed. 1. Open Device Info 2. Tap More Info. 3. Open the application menu and tap Certificate Manager. 4. Tap the certificate name.

Delete a Certificate

Only user-installed certificates can be deleted. 1. Open Device Info 2. Tap More Info. 3. Open the application menu and tap Certificate Manager. 4. Tap the certificate and tap Delete Certificate.

Language

You can set your phone display to any language available for the device. 1. Open Language 2. Tap the language. 3. If a region list is displayed, tap the region. 4. Confirm you want to use the new language, or revert to the original language. Your phone resets after you select a new language. You do not lose any data or applications from the reset.

Screen & Lock

Change Screen Brightness
1. Open Screen & Lock. 2. Under Screen, tap, hold, and drag the Brightness slider to the preferred level.
Set the Interval for Turning the Screen Off Automatically
By default, your screen turns off after one minute of inactivity to save battery power. You can change this interval. 1. Open Screen & Lock. 2. In Turn off after, tap the number of seconds or minutes.

Change Your Wallpaper

Your wallpaper is the screen background in Card view. You can customize the wallpaper to show a favorite picture. 1. Open Screen & Lock 2. Tap Change Wallpaper.
4. (Optional) Do either or both of the following: To move the picture so a portion appears in the center, tap and hold the picture, then drag. (The portion in the onscreen box appears in the contact record.) To zoom out or in on a part of the picture, pinch in or out on the picture. 5. Tap Set Wallpaper.

Email & Messaging

How Do I Send and Receive Email on My Phone?
Use the Email application on your phone to access the many email accounts you have: company, ISP, and Web-based (like Gmail). The Palm Synergy feature makes it easy to synchronize all data from an online account: By setting up a sync account for one app, synchronization of the other apps is automatically set up for you. For example, if you set up your Google contacts account in Contacts before you set up Gmail, when you first open Email, you find that your Gmail messages are already downloaded. And when you first open Calendar, you find that your Google calendar events are already in your phones Calendar app.For email accounts that do not make use of the Synergy feature, you need to enter the settings for that accountsuch as username and passworddirectly in the Email application (see Set Up Email on page 201). You can also use your phones Web browser to view your Web-based emailjust go to the email providers website.

Merged Inboxes in Email

You can set up multiple email accounts on your phone. The Synergy feature displays all messages received from all of your accounts in a single merged inbox view. When you open Email, the merged inbox view is displayed by default.
If you reply to a message from this merged view, the message is sent from the same account in which it was received. If you create a new message from the merged inbox, the message goes out using the account you set as the default account (see Set Email Preferences on page 215).

Set Up Email

Before you use your phone to send or receive messages, check with Sprint for pricing and availability of email services and data rate plans. Make sure your phone is on and youre inside a coverage area before you send or receive messages. If you want delivery of Microsoft Office Outlook email using Microsoft Direct Push, make sure that your IT organization uses Exchange Server 2007, or Exchange Server 2003 with Service Pack 2.
Set Up Email: Common Providers

applications, is restored to your phone. Information from online accounts you synchronize withsuch as Google or Microsoft Exchange ActiveSyncis restored to your phone also.

Signal strength is weak

Become familiar with low coverage areas where you live, commute, work, and play. Then you know when to expect signal-strength issues. If youre standing, move about 10 feet (three meters) in any direction. In a building, move near a window. (Open any metal blinds.) In a building, move outdoors or to a more open area. Outdoors, move away from large buildings, trees, or electrical wires. In a vehicle, move your phone so that its level with a window.
My phone wont connect to the mobile network
Try the suggestions in the preceding section for weak signals. Turn off your phone and turn it on again (see Turn the Phone On/Off on page 20). If your phone is connected to your computer in USB drive mode, disconnect your phone from your computer (see Copy Files Between Your Phone and Your Computer on page 81). Restart your phone (see Restart Your Phone on page 182).
I see five bars in the signal-strength icon, but I still cant connect to the network
The signal-strength icon always displays five bars. Your signal strength is indicated by the number of bars that are shaded white. If most or all of the bars are gray, you are in an area of weak or no coverage.
The other person hears an echo
Try decreasing the volume on your phone to avoid coupling or feedback on the other persons end. (This applies to both the speakerphone and the earpiece.) Position the earpiece closer to your ear to prevent sound leaking back into the microphone. If youre using the speakerphone feature with your phone lying on a flat surface, try turning the phone face down (screen facing the surface).

I hear my own voice echo

Ask the person on the other end of the call to turn down the volume on his or her phone or to hold the phone closer to his or her ear.
My voice is too quiet on the other end
Be sure to position the microphone, which is on the lower-left side of the gesture area, close to your mouth. (Make sure you are not covering the microphone with your cheek or chin.) Check the signal-strength icon. (If the signal is weak, try to find an area with better coverage (see Signal strength is weak on page 270).)
I hear static or interference
Check the signal-strength icon. If the signal is weak, try to find an area with better coverage (see Signal strength is weak on page 270). If youre using a hands-free device enabled with Bluetooth wireless technology, try the following: Move your phone closer to the hands-free device. (Audio quality degrades as the distance between your phone and the hands-free device increases. The effective range for a hands-free device varies among manufacturers.) Confirm that no obstructions, including your body, are between the phone and your hands-free device. (For example, move your phone to the same side of your body as your hands-free device.) Section 4A: Troubleshooting 271

Normal use position: When making or receiving a phone call, hold your phone to your ear, with the bottom towards your mouth or as you would a fixed line phone. Emergency calls: This phone, like any wireless phone, operates using radio signals, which cannot guarantee connection in all conditions. Therefore, you must never rely solely on any wireless phone for emergency communications. Phone heating: Your phone may become warm during charging and during normal use. Accessories: Use only approved accessories. Do not connect with incompatible products or accessories. Take care not to touch or allow metal objects, such as coins or key rings, to contact or short-circuit the battery terminals. Connection to a car: Seek professional advice when connecting a phone interface to the vehicle electrical system. Faulty and damaged products: Do not attempt to disassemble the phone or its accessory. Only qualified personnel must service or repair the phone or its accessory. If your phone or its accessory has been submerged in water, punctured, or subjected to a severe fall, do not use it until you have taken it to be checked at an authorized service center. Interference in cars and to other electronic devices: Please note that because of possible interference to electronic equipment, some vehicle manufacturers forbid the use of mobile phones in their vehicles unless a hands-free kit with an external antenna is included in the installation. RF energy may affect improperly installed or inadequately shielded electronic operating and entertainment systems in motor vehicles. Check with the manufacturer or representative to determine if these systems are adequately shielded from external RF energy. Also check with the manufacturer of any equipment that has been added to the vehicle.

Driving Safety

Driving Safety Tips Overview Always obey all laws and regulations on the use of the phone in your driving area. SafetyYour most important call. The Wireless Industry reminds you to use your phone safely when driving. 314 Section 5A: Regulatory and Safety Information
1. Get to know your phone and its features, such as speed-dial and redial. 2. Use a hands-free device where it is allowed. (In some areas, you may not use your phone while driving even with a hands-free accessory.) 3. Position your phone within easy reach. 4. Let the person you are speaking to know you are driving; if necessary, suspend the call in heavy traffic or hazardous weather conditions. 5. Do not take notes, look up phone numbers, read/write e-mail, or surf the Internet while driving. 6. Dial sensibly and assess the traffic; if possible, place calls when you are not moving or before pulling into traffic. 7. Do not engage in stressful or emotional conversations that may divert your attention from the road. 8. Dial your national emergency number to report serious emergencies. (This is a free call from your phone.) 9. Use your phone to help others in emergencies. 10. Call roadside assistance or a special non-emergency wireless number when necessary. Driving Safety Tip Details 1. Get to know your phone and its features such as speed-dial and redial. (Carefully read your instruction manual and learn to take advantage of valuable features most phone models offer, including automatic redial and memory dial. Also, work to memorize the phone keyboard so you can use the speed-dial function without taking your attention off the road.) 2. Use a hands-free device. (A number of hands-free phone accessories are readily available today. Whether you choose an installed mounted device for your phone or a speakerphone accessory, take advantage of these devices. If driving while using a phone is permitted in your area, we recommend using a phone headset or a hands-free car kit (sold separately). However, be aware that use of a headset that covers both ears impairs your ability to hear other sounds. Use of such a headset while operating a motor vehicle or riding a bicycle may create a serious hazard to you and/or others, and may Section 5A: Regulatory and Safety Information 315

email folders 214, 215 email service providers 201, 277, 278 emergency phone numbers 87 ESMTP authentication 278 EVDO data services 279 Event Notes option 149 Event Reminder option 154 events adding alarms to 149, 154 adding to calendar 144, 147148 creating untimed 149 deleting 151 displaying 150 entering location for 148 responding to reminders for 152 saving 148 scheduling repeating 148 synchronizing 145, 155 Excel files 166, 169171 Exchange ActiveSync accounts setting up 203204 troubleshooting 275 Exchange servers searching over 87 synchronizing with 275, 276 troubleshooting 276 extensions (phone calls) 102 F Facebook accounts 112, 132, 147 factory-installed applications 323, 324 favorites 215 features 9, 11 Index
feedback 271 fields 66 file types opening files and 166 playing music and 119 viewing pictures and 107 watching videos and 113 files See also specific type changing contents 171 changing display size 167, 173 copying 81 creating 171 finding text in 167, 173, 174 freeing memory and 289 losing 286 opening 82, 166, 172 saving 168, 174 searching for 166, 172 sending 168, 174, 209 storing 82, 286 transferring to device 81, 166, 172 viewing properties 168 filtering tasks 159 Find command 167, 173, 174 finding information. See searching Flag as inappropriate command 80 flicking 46, 292 folders copying files to 82, 286 receiving email and 214, 215 Forget Network option 234 forgetting passwords 269 Index
forwarding messages 212 full erase 183, 286 G GALs. See Global Address Lists Geotag Photos option 237 gesture area 292 gestures 9, 4250, 187, 268 animations 9 back gesture 55, 291 dragging 45, 50, 292 dropping 50 flicking 46, 292 scrolling 45, 46, 47 swiping 44, 294 tapping 43, 267, 295 throwing 46 zoom 48 Get email option 207 Global Address Lists 87, 130 Google Maps 246 GPS applications 237 H hands-free devices setting up 100 troubleshooting 271, 272273 hard resets. See full erase hardware 30 headset button 99 headsets 99100, 273 help 11, 73, 289 See also troubleshooting history lists 96, 219, 245 333
I icons adding to Quick Launch 60 charging battery and 38 determining signal strength and 270 minimizing Web pages as 241, 242 monitoring data services and 279, 280 monitoring phone status and 97 opening applications and 52, 54 receiving notifications and 74, 269 reordering application 61, 62 viewing Google maps and 246 IM. See instant messages images 282 See also pictures IMAP email accounts 278 importing information 20, 275 inbox (email) 200, 216, 278 information accessing 9, 275 backing up 178 copying and pasting 67 deleting 182 entering 6368, 240 finding 71 importing 20, 275 losing 286 merging 139 protecting 26, 179 restoring 286 retrieving 10 saving 68, 134 transferring 18, 19, 258 334

online support 11 open networks 230, 232 opening App Catalog 76, 79 applications 52, 53, 55 attachments 210, 222 Card view 56 files 82, 166, 172 Launcher 54 maps 141 menus 69, 70 Quick Launch 53 Web pages 238, 244, 282 operating system 295 operator assistance (phone) 13 options 67 orange key 293 organizer features 129 outage information 277 Outlook 19, 201, 275 overdue tasks 159 P pairing 249, 250252 Palm Desktop software 19, 275 Palm online support 11 Palm Pre phone 9, 79 See also phone Palm profile account 132, 147, 294 See also accounts Palm profiles 10, 19, 179, 294 partial erase 183, 286 partnerships. See pairing Index
passkeys 250 passwords accessing accounts and 26 accessing Wi-Fi networks and 230 changing 26, 180 entering 64 forgetting 269 making emergency calls and 87 opening PDF files and 172 sending instant messages and 226 subaccount passwords 26 unlocking screen and 189 pasting 67 PDF files navigating through 173 opening 172 saving 174 PDF View 172175 Personal Identification Numbers. See PINs personal information 26, 286 Phone Clear Call History command 96 lighted dial pad 84 Show Contact Matches option 101 phone See also phone calls accessing data services and 26, 279, 280 accessing safety information for 11 activating 18, 196 adjusting volume 25, 91 answering 8889, 93 caring for 313 connecting to TTY/TDD devices and 103 337
dialing 8487, 137, 138, 244 disposing of 308 finding compatible devices for 273 getting help with 11 getting number for 95 getting started with 31 getting system information about 182 hanging up 92 installing third-party applications and 288 installing updates and 75, 77, 78 making conference calls and 93 making emergency calls and 87 managing accounts 12 monitoring status of 97 muting microphone for 91 opening files and 82 redialing 87 replying to conversations and 219 restarting 182, 272 setting preferences for 101104 setting up 18 silencing ringer for 89 transferring information to 18, 19, 258 troubleshooting 184, 270272 Turn off Airplane Mode option 23 Turn on Airplane Mode option 22 turning on or off 20, 22, 23 phone calls adding a second 93 answering phone 8889, 93 creating ringtones for 191 creating shortcuts for 102 driving and 99, 314 338
ending 92 getting directory assistance for 12 getting information about 90, 96 getting operator assistance with 13 getting started with 24 making 8487, 90, 244 placing on hold 91, 93 receiving 8889 replying to 89 running applications during 92 saving contact information for 97 searching and 10 searching for contacts and 86, 101 sending and receiving messages during 220, 222 sending to voicemail 89 swapping between two 93 switching to hands-free devices 100 transferring to voicemail 25 phone headsets 99100, 273 phone icons 97 Phone Reset Options settings 183 phone trees 91 photo albums 108, 109 photos. See pictures Photos application 107 pictures adding to albums 108 creating caller IDs with 110, 136 displaying 107 downloading 107 sending 111, 220, 221, 280 specifying as wallpaper 110, 187 Index

Open Phone.

incoming calls). You can set a ringtone for individual contacts as well (see Add a ringtone to a contact).
Tap. When the contact name or number appears at the top of the screen, tap again to dial.

Answer a call

Do one of the following: If the screen is on when the phone starts ringing, tap.
Dial your national emergency number
To dial 911, do the following: Press power to wake up the screen. Tap the center of the gesture area to display Card view. Enter the emergency number, and tap the number to dial. If the phone is turned off, a notification appears prompting you to turn it on. You don't have to press Option to enter numbers.
Dial from another application
If a phone number appears in another application as an underlined link, you can begin dialing the number directly from that application. For example, you can dial phone numbers that appear in web pages; in messages (email, text, or multimedia); or in notes to calendar events. If a phone number appears as an underlined link, tap the number. This displays the dial pad with the number already entered. Tap. If the screen is off, drag up to unlock the screen and answer the call. If a headset is attached, press the headset button.
DID YOU KNOW? If you are playing music or a video on your phone and a call

Use voicemail

Set up voicemail
1 In the Launcher, Card view, or Phone, press and hold 1. When the search results screen appears, continue holding 1 until the Phone application appears. Follow the voice prompts to set up your voicemail.
arrives, playback pauses automatically and resumes when you hang up or ignore the call.
TIP You can see a photo of the person calling you by assigning a caller ID photo. See Add a photo to a contact.
Silence the ringer on an incoming call
2 When you silence the ringer on an incoming call, you can answer the call or let it ring through to voicemail. Do one of the following: Press power. Press Volume. Slide the ringer switch off (red means off). This silences the ringer and any notification sounds. These sounds remain off until you slide the ringer switch back on. Other sounds, such as music and video playback, are not affected by sliding the ringer switch off.
Listen to voicemail messages
1 Do one of the following: In the Launcher, Card view, or Phone, press and hold 1 Tap a voicemail notification at the bottom of the screen. Open Phone Open Phone 2. Then tap. Then tap and hold 1 onscreen.
Follow the voice prompts to listen to your messages.

Ignore a call

To send a call immediately to voicemail, do one of the following: Tap. Press power
What can I do during a call?
Your phone offers many advanced telephone features, including call waiting and three-way conferencing. These features depend on your service plan. Contact Verizon Wireless for more information.While youre on a call, info about the call appears on the call screen. When youre on a call, you can open other applications and work in them, and you wont lose your call. See Open applications. If you created a reminder in the contact info of a caller, the reminder appears as a notification when you make a call to or receive a call from the person. See Assign a reminder message to a contact.

TIP Need to find the event location on a map? Open an event that has a location
specified in the Event Location field, open the application menu, and tap Event Location. Tap either Show on Map, which shows the location on Google Maps, or Get Directions, which gives directions from your current location.
Schedule a repeating event
Tap All or an online account name in the upper-right corner, and tap the calendar you want to use for this event. If you create an event in All Calendars view, the event is created in the calendar set as the default (see Customize Calendar). 3 Go to the day you want (see Move around in Calendar) and tap a blank time slot. While creating an event (see Create an event), tap to the right of the event name. To set an event as repeating after creating the event, tap the event name in Day view.
Tap No Repeat and tap the repeat interval.

Add a note to an event

1 While creating an event (see Create an event), tap to the right of the event name. To add a note after creating an event, tap the event name in Day view. Tap Event notes and enter the note.
NOTE If a phone number is displayed in an event note as an underlined link, you can tap the number to make a call. This displays the phone dial pad with the number already entered.
Create an all-day (untimed) event
An all-day event such as a birthday appears in your calendar without a specific time slot. 3 (Optional) Tap Custom to define your own repeat interval and set the end date.
DID YOU KNOW? To enter a birthday, anniversary, or holiday, create an untimed event. Then select Yearly on [date] as the repeat interval. See Create an all-day (untimed) event.

Add an alarm to an event

1 While creating an event (see Create an event), tap to the right of the event name. To add an alarm after creating an event, tap the event name in Day view. Tap No Reminder and tap the interval for the alarm.
Go to the day you want, open the application menu and tap New > All Day Event.
Tap an icon on the bottom of the screen to see different calendar views: Table 1. Calendar Views Icon Description Day view Week view Month view
Tap the account icon in the upper-right corner to do any of the following: To switch the Calendar account you're viewing: Tap All or one of your Calendar accounts. To remove a Calendar account from the layered calendar view (All): Scroll down and tap Calendar View Options. For the account you want to remove, tap On to switch the view option to Off. To change the color that identifies a Calendar account: Scroll down and tap Calendar View Options. Tap the current color, and then tap a new color in the list.

Comment on a photo: Tap the photo, tap and then tap.

Open Facebook

Do any of the following: Show new posts: If you see Show new posts at the top of your Facebook page, tap it to show new comments. Update your status: Type a comment, and then tap Share.
You can keep your favorite photos right on your Palm Pre Plus phonevideos, too. And theres no need to carry an expensive MP3 player; you can play music on your phone. Simply transfer songs onto your phone and then listen to music through the built-in speaker, the headset included with your phone, or your own headphones (sold separately).
Chapter 7 : Photos, videos, and music

Camera

Take a picture
Your phone comes with an easy-to-use 3-megapixel camera with an LED flash. You can use the camera to take pictures, and then use the Photos app to view them and send them to your friends and family (see Share a picture). To add a personal touch to your phone, use your pictures as your wallpaper (see Save a picture as wallpaper) and as caller ID images (see Add a picture to a contact). 1 Open Camera.
TIP Press and hold Space to take pictures in continuous burst mode. Release
Space to stop taking pictures.
The picture you took is automatically saved in JPG format. Keep snapping pictures, and then go to Photos to look at them and delete the ones you dont want.
DID YOU KNOW? Your phone offers another way to take a picture: You can save any currently displayed screen as a picture file (also known as a screenshot). When the screen you want is open, press and hold Option + Sym + P. The picture is saved to the Screen captures album in Photos, and you can work with it like any other picture.

Review pictures

1 After taking a picture, tap the thumbnail of the picture in the lower-left corner of the screen. This opens the picture in the Photo roll of the Photos application. Swipe left or right on the screen to view other pictures you have taken.

Photos

Look at pictures
2 The camera is set to automatically determine if the flash is needed. If you want to change the flash setting, tap to keep the flash on, and tap again to keep the flash off. To take the picture in landscape view, turn your phone 90 degrees. Press Space or tap. To get pictures on the phone, you can do any of the following: Take a picture with your phones camera (see Take a picture). Copy pictures from your computer (see Copy files between your phone and your computer). Receive pictures as email attachments (see Open attachments). Receive pictures as part of a multimedia message (see Receive and view text and multimedia messages).

between your phone and your computer).
Save a picture as wallpaper
Your wallpaper appears as the background in Card view. 3 Tap a picture thumbnail to view it full-screen. If Tap is not visible, tap the screen to display it. and tap Set wallpaper.
Upload a picture to the web
To upload a picture to a web service such as Facebook or Photobucket, you must already have an account with the service, and you must have the account set up on your phone. You can set up the account on your phone during the upload process, as described in this procedure, or you can set it up at any other time (see Set up an online pictures account on your phone).
Tap a picture thumbnail to view it full-screen. If Tap is not visible, tap the screen to display it. and tap Upload.
Do one of the following: If you have already set up your picture web service on your phone: Tap the name of the service you want to use. If you have not set up your picture web service on your phone: Tap Add An Account and tap the account type. Enter your username and password and tap Sign In. When you have signed in to your account, return to the picture in full-screen view and repeat steps 2 and 3.
Set up an online pictures account on your phone
To upload pictures to an account you have with a web service such as Facebook or Photobucket, you must set up the account on your phone.
DID YOU KNOW? If you set up a Facebook account in the Photos application, your Facebook contacts and calendar events appear in the Contacts and Calendar applications on your phone also. Likewise, if you set up a Facebook account in Contacts or Calendar, the account is already set up to allow you to upload pictures from Photos. See Online accounts available for webOS phones for information about the behavior of Facebook, Photobucket, and other online accounts on your phone.
Tap Add An Account, and tap the type of account you want to add. Enter your account username and password and tap Sign In.

Delete a picture

Tap a picture thumbnail to view it full-screen. If Tap is not visible, tap the screen to display it.

Open Photos

Tap Delete to confirm.

Videos

Watch a video
BEFORE YOU BEGIN Before you put videos on your phone, make sure you have enough storage space on your phone to fit the file. Open Device Info and look at the Available field under Phone. To get videos on your phone, you can do any of the following: Copy videos from your computer (see Copy files between your phone and your computer). Receive videos as email attachments (see Open attachments). Receive videos as part of a multimedia message (see Receive and view text and multimedia messages). You can view DRM-free videos that you receive as email attachments or that you copy from your computer in the MPEG4, H.263, H.264, MP4, M4V, 3GP, 3GPP, 3G2, and 3GP2 formats. You can view videos you open in a multimedia message in MP4 format. Videos play on your phone in landscape orientation.

Tap the text or footnote indicator to open the comment, endnote, or footnote.
Show or hide rows or columns in a spreadsheet
To hide a row or column: Tap the row or column header to select it, and tap Hide selected.
To close the comment, endnote, or footnote, tap outside it. To show a hidden row or column: Tap, hold, and drag one of the row or column headers to either side of the hidden row or column. Tap Show Hidden. To display all hidden rows or columns: Open the application menu and tap Show All Hidden.
Select a row or column in an Excel spreadsheet
Tap the row header or column header.
Resize rows or columns in a spreadsheet
Open the application menu and tap Resize. Tap, hold, and drag the row or column.
Sort your data in a spreadsheet
Tap the column header and tap Sort ascending or Sort descending.

Switch among sheets

Do one of the following: Tap or to move to the next or previous sheet. Open the application menu and tap Worksheets. Tap the sheet. Tap the current sheet number in the lower-left corner of the screen. Enter the page number you want to jump to and press Enter.
Upgrade to Documents To Go from DataViz
With Documents To Go from DataViz, you can create and edit Word, Excel, and PowerPoint files right on your phone, in addition to viewing them. Open Doc View.
Open a document, open the application menu, scroll down the menu if needed, and tap Document Editing.
View comments in a spreadsheet
In an open Excel spreadsheet, comments are indicated by a red triangle in the upper-right corner of the relevant cell. Tap the red comment indicator to open the comment. Tap the comment to close it.
For more information on Documents To Go, go to dataviz.com.

PDF View

With PDF View, you can view PDF (Adobe Acrobat) files on your phone.
Switch among views in a PowerPoint presentation
In an open presentation, open the application menu and tap a view. To return to normal presentation view from Outline or Show Notes view: From Outline view: Tap a slide. From Notes view: Open the application menu, and tap Show Notes.
You can view a PDF file that you copy from your computer (see Copy files between your phone and your computer) or receive as an email attachment (see Open attachments).
NOTE Before you put files on your phone, make sure you have enough storage space on your phone to fit the file. Open Device Info and look at the Available field under Phone.
Move around in a presentation
Go to the next or preceding slide: Tap or. Jump to a different slide: Tap the current slide number in the lower-left corner of the screen. Enter the slide number you want and press Enter.

If the problem persists, try restarting your phone (see Restart your phone).
My gestures in the gesture area arent working
Some gestures begin in the gesture area and end in the touchscreen, and vice versa. Crossing the border between the two areas with your finger is crucial to making the gesture successfully. Likewise, the drag gesture for opening a menu begins at the top of the phone, above the screen, and crosses down onto the screen.

Signal strength is weak

Become familiar with low coverage areas where you live, commute, work, and play. Then you know when to expect signal-strength issues. If youre standing, move about 10 feet (three meters) in any direction. In a building, move near a window. Open any metal blinds. In a building, move outdoors or to a more open area. Outdoors, move away from large buildings, trees, or electrical wires. In a vehicle, move your phone so that its level with a window.
My phone wont connect to the mobile network
If you cannot make the back gesture, check to see if you have the next/ previous app gestures turned on (see Turn advanced gestures on/off). If so, you need to make a short swipe left for the back gesture, and a full swipe right or left for the next or previous open app. Likewise, you cant use the next/previous app gestures unless you turn them on (see Turn advanced gestures on/off). You can see animations of many gestures: Open Help and tap Clips. Or go to palm.com/support to watch the animations on your desktop computer. Also, see Use gestures: tap, swipe, drag, flick, pinch.
If your phone is connected to your computer in USB Drive mode, disconnect your phone from your computer (see Copy files between your phone and your computer). Try the suggestions in the preceding section for weak signals. Turn off your phone and turn it on again (see Turn the phone on/off). Restart your phone (see Restart your phone).
I see five bars in the signal-strength icon, but I still cant connect to the network
The signal-strength icon always displays five bars. Your signal strength is indicated by the number of bars that are shaded white. If most or all of the bars are gray, you are in an area of weak or no coverage.

Not all hands-free features work with every hands-free device. Check the documentation that came with your hands-free device or the manufacturers website for feature-compatibility information specific to your device.

Synchronization

What is synchronization?
Anytime you are in Email, Calendar, or Contacts, you can set up a relationship to wirelessly sync data with selected service providersfor example, Googles Gmail or Microsoft Exchange ActiveSync (EAScheck to see if your company supports this). Sync means that if you enter, change, or delete information in one location, the change automatically shows up in the other location. So if you enter a Google contact in the Contacts application on your phone, the contact appears in your online Google contactsno need to enter it twice. You must already have an account with a service provider before you can set it up on your phone.
I lost the connection between my phone and my Bluetooth headset
If your headset isnt working, delete the existing partnership (see Delete a device) and create a new one (see Set up and use a Bluetooth hands-free device).
I hear static or interference when using my hands-free device
Try moving your phone closer to the hands-free device. Audio quality degrades as the distance between your phone and the hands-free device increases. The effective range for a hands-free device varies among manufacturers. Confirm that no obstructions, including your body, are between the phone and your hands-free device. Move to a quieter location to reduce environmental noise.
How do I set up synchronization with an online account?
The first time you open Email, Contacts, or Calendar, you are given the option to enter settings for one or more online accounts (see Set up email, Use Contacts for the first time, or Use Calendar for the first time). For any account, you need to enter the settings in only one of these applications to synchronize data for all three. You can add additional accounts at any time using the preferences in any of these applications (see Set email preferences, Customize Contacts, or Customize Calendar). You can also set up the Messaging application to work with an online instant messaging (IM) account (see Set up an instant messaging (IM) account), and the Photos application to work with an online pictures

I have problems sending email (IMAP and POP accounts)
If you are able to receive email messages but cannot send them, try the following: Turn on authentication (see Set up email when automatic setup fails). Many service providers require authenticated access, or ESMTP, to use their SMTP servers for outgoing mail. Enter the name of a different outgoing mail server for sending mail (see Set up email when automatic setup fails). Many ISPs, such as cable companies, require that you have an Internet connection to their network to send email through their servers. In this case, you can almost always receive email from these accounts, but if you want to send email, you must send it through another server. Check with your email service provider for the correct outgoing mail server name.
After I receive messages, older messages disappear from my Inbox
When email sync takes place, by default, the last three days worth of email messages are downloaded from your mail server to your Inbox. All
messages older than three days are removed from your Inbox; they are not deleted on the server, however. You can change the setting to download only one or two days worth of messages. If you select one of these options, any messages older than one or two days are deleted from your Inbox. You can also change the setting to download all messages regardless of the date, in which case all messages continue to appear in your Inbox (see Enter advanced account settings).
I want to send a video in a multimedia message, but do not see it on the list of items I can attach
You can attach pictures in JPG format to outgoing multimedia messages. To send files of other types, attach them to an email message (see Add attachments to a message).

Wi-Fi Messaging

I cant send or receive text or multimedia messages
Make sure that your phone is on (see Turn the phone on/off). If your phone is connected to your computer in USB Drive mode, disconnect your phone from your computer (see Copy files between your phone and your computer). For multimedia messages, do the following: Contact Verizon Wireless to verify that your plan includes messaging services, that these services have been correctly activated, and that they are available at your location. (Verizon should be able to tell you if messaging services have been experiencing transmission delays.) Check to see if you have data services enabled. Open Phone , open the application menu, and tap Preferences. Under Network, make sure Data Usage is set to On. If you are in roaming coverage, check to see if you have data roaming enabled. Open Phone , open the application menu, and tap Preferences. Under Network, tap Data Roaming and tap Enabled. If possible, contact the recipient of the message, and make sure the receiving device can handle the type of message youre sending. If a message arrives but does not display a notification, restart your phone (see Restart your phone).

CAUTION Changes or modifications not expressly approved by the party responsible for compliance could void the user's authority to operate the equipment. Antenna Care/Unauthorized Modifications Use only the supplied integral antenna. Unauthorized antenna modifications or attachments could damage the unit and may violate FCC regulations. Industry Canada Operation is subject to the following two conditions: (1) This device may not cause harmful interference, and (2) this device must accept any interference received, including interference that may cause undesired operation. The term IC before the equipment certification number only signifies that the Industry Canada technical specifications were met. IC: 3905A-CASC This Class B digital apparatus complies with Canadian ICES-003. L ' utilisation de ce dispositif est autorise seulement aux conditions suivantes : (1) il ne doit pas produire de brouillage et (2) l' utilisateur du dispositif doit tre prt accepter tout brouillage radiolectrique reu, mme si ce brouillage est susceptible de compromettre le fonctionnement du dispositif. Cet appareil numrique de la classe [*] est conforme la norme NMB-003 du Canada.
Radio Frequency (RF) Safety Exposure General statement on Radio Frequency (RF) energy: Your phone contains a transmitter and a receiver. When it is ON, it receives and transmits RF energy. When you communicate with your phone, the system handling your call controls the power level at which your phone transmits. Specific Absorption Rate (SAR): Your mobile device is a radio transmitter and receiver. It is designed not to exceed the limits for exposure to radio waves recommended by international guidelines. These guidelines were developed by the independent scientific organization ICNIRP and include safety margins designed to assure the protection of all persons, regardless of age and health. In order to certify this unit for sale to the public, this unit has been tested for RF exposure compliance at a qualified test laboratory and found to comply with the regulations regarding exposure to RF Energy under the recommendations of the International Commission on Non-Ionizing Radiation Protection (ICNIRP). The tests are preformed in positions and locations as required by the FCC and IC for each model. As SAR is measured utilizing the device's highest transmitting power, the actual SAR of this device while operating is typically below that indicated below. This is due to automatic changes to the power level of the device to ensure it only uses the minimum power required to communicate with the network. The SAR limit for mobile devices set by FCC/IC is 1.6 W/kg averaged over 1 gram of tissue for the body or head (4.0 W/kg averaged over 10 grams of tissue for the extremities - hands, wrists, ankles, and feet). The highest reported SAR values of the Palm Pre Plus Phone are: Table 1. Maximum 1g SAR values (W/kg) FCC Head Body 0.919 0.936

ESD-susceptible equipment Even a small amount of ESD can harm circuitry, so when working with electronic devices, take measures to help protect your electronic devices, including your Palm phone, from ESD harm. While Palm has built protections against ESD into its products, ESD unfortunately exists and, unless neutralized, could build up to levels that could harm your equipment. Any electronic device that contains an external entry point for plugging in anything from cables to docking stations is susceptible to entry of ESD. Devices that you carry with you, such as your device, build up ESD in a unique way because the static electricity that may have built up on your body is automatically passed to the device. Then, when the device is connected to another device such as a docking station, a discharge event can occur. Precautions against ESD Make sure to discharge any built-up static electricity from yourself and your electronic devices before touching an electronic device or connecting one device to another. The recommendation from Palm is that you take this precaution before connecting your device to your computer, placing the phone in a docking station, or connecting it to any other device. You can do this in many ways, including the following: Ground yourself when you're holding your mobile device by simultaneously touching a metal surface that is at earth ground. For example, if your computer has a metal case and is plugged into a standard three-prong grounded outlet, touching the case should discharge the ESD on your body. Increase the relative humidity of your environment. Install ESD-specific prevention items, such as grounding mats. Conditions that enhance ESD occurrences Conditions that can contribute to the buildup of static electricity in the environment include the following: Low relative humidity. Material type. (The type of material gathering the charge. For example, synthetics are more prone to static buildup than natural fibers like cotton.) The rapidity with which you touch, connect, or disconnect electronic devices. While you should always take appropriate precautions to discharge static electricity, if you are in an environment where you notice ESD events, you may want to take extra precautions to protect your electronic equipment against ESD. Owners Record The model number, regulatory number, and serial number are located on a nameplate inside the battery compartment. Record the serial number in the space provided below. This will be helpful if you need to contact us about your phone in the future.
Product: Palm Pre Plus Phone Model: Serial No.:

Specifications

Table 1. Specifications Category Radio Features Description CDMA2000 digital dual band EvDO Rev A and 1xRTT Speakerphone Hands-free headset jack (3.5 mm stereo, 3-barrel connector) HAC M4 Microphone mute option TTY-compatible Ringer switch

Processor technologies Battery
Dual-band MSM6801A processor TI OMAP 3430 processor Rechargeable lithium-ion 1150mA/hr power capacity Removable Palm webOS platform 3 megapixel LED flash with extended depth in field Auto-exposure Auto-white balance Geotagging

Operating system Camera

Table 1. Specifications Category Size Weight Connectivity Display Description 3.9 in. x 2.3 in. x 0.67 in. (100.5 mm x 59.5 mm x 16.95 mm) 4.89 ounces (138.5 grams) Wi-Fi 802.11 b/g with WPA, WPA2, WEP, 802.1x authentication Bluetooth wireless technology 2.1 + EDR with A2DP (stereo Bluetooth) support 3.1-inch touchscreen 24-bit color Resolution: 320 x 480 HVGA User-adjustable brightness

Keyboard Sensors

Slide-out physical QWERTY keyboard Ambient light Accelerometer Proximity 16GB (15GB user available) USB mass storage support microUSB connector with USB 2.0 Hi-Speed Compatible with the TouchstoneTM charging dock (sold separately)
Memory Connector Back cover
Table 1. Specifications Category Included Palm webOS applications (at time of purchase) Description App Catalog Calculator Calendar Camera Clock Contacts Doc View (DOC, XLS, PPT) Email Memos Messaging (integrated SMS, MMS, and IM) Music PDF View Phone Photos Tasks Videos Web Amazon MP3 Google Maps VZ NavigatorSM YouTube
Included third-party applications (at time of purchase)
Operating temperature range
32F to 113F (0C to 45C) 5% to 90% RH
Online accounts available for webOS phones
Table 2. Online accounts available for webOS phones Account/Behavior Applications that display data from this account Contacts, Calendar, Tasks, Email Contacts, Calendar Relationship between phone and online account* Sync Can I edit and add info to this account on my phone? Yes Can I edit and add data to this account on the web? Yes What happens when I delete this account from one app?** All data from all affected apps is simultaneously deleted Only info in that app is deleted; info remains in other apps

sending 77, 7879 troubleshooting 175 text selection gestures 2223 text telephones. See TTY/TDD devices third-party applications adding to phone 38 backup summary 154 freeing internal memory and 180 losing 178 specifications 195 synchronizing using 49, 50, 172 troubleshooting 179180 third-party software 43, 115, 178, 180 throwing gesture 20 thumbnail images 114 time formats 155 times 155 Tips (Help application) 7 title bar icons 12 Top view 13 touchscreen 11, 18 See also screens Touchstone charging dock 15 traffic information 136 transferring data 4650 computer to phone 47 Exchange to phone 48 Facebook to phone 48 Google to phone 48 old phone to new 46 troubleshooting 177, 179 troubleshooting 157, 164180 battery 164168
calendars 176177 camera 177 contacts 176177 email 172, 174175 hands-free devices 170, 170171 memory 180 messaging 175 music 177 notifications 175 performance 169 phones 157, 169170 screen 166, 168 synchronization 171173 third-party applications transferring data 177, 179 updates 179 Wi-Fi 175 trusted partnerships. See pairing TTY/TDD devices 62 Turn off Airplane Mode option 17 Turn Off And Erase Data option 152 Turn on Airplane Mode option 17 turning on and off Bluetooth feature 140 phone 16 screen 16 Wi-Fi 128 wireless services 16 TXT files 144
unlinking contacts 90, 92 unlocking the screen 160 unread emails 73 untimed events 99 See also calendars; events up gesture 20, 25 updates phone 3738 troubleshooting 179 updating applications 41, 181 billing accounts 42 uploading pictures 117118 uppercase letters 29 URLs 131, 133, 134 USB cable 7 USB Drive mode 42, 115, 178 USB Drive storage 156, 157 Use GPS option 131 user names 83 user profile 6, 152, 182 user safety information 188
Videos application 119120 views 6 See also cards Vista computers copying files 116, 120, 124 data transfer from desktop software 47 Outlook Voice Network 62 voicemail 55, 63 Voicemail Count Reset option 63 volume adjusting for phone calls 56 alarms 110 ringtone 109, 162 system sounds 161 troubleshooting 170 VZ Navigator 137140 buying 137 location information 138 preferences for 139 weather 137
vCards 86, 94 Vibrate option 69 video playback controls 119, 121 videos 119121 answering phone and 55 deleting 120 playback controls 119, 121 searching for 120, 121 sending 175 sharing 121 watching 119, 120
waking up screen 16 wallpaper 115, 117, 154, 159 See also Card view WAV files 122 weak signals 169, 170 weather 96, 137 web addresses 131, 133, 134 Web application 131136, 154 web browser 131136 web pages accessing information on 6
universal search 6, 3435, 183 See also searching
bookmarking 133135 browsing history for 136 cache for 136 dialing from 54 display options for 132 entering information on 132, 176 images on 176 Launcher icons for 133 navigating through 132 opening 131, 132, 135 recently viewed 135 refreshing 132 sharing 132, 135, 180 troubleshooting access to 176 web search 34 web-based email 6668 webOS platform 6, 183 websites accessing customer support 7 accessing secure 132, 176 blocking popups from 136 browsing 62, 129, 140 connecting to 128, 131132 disabling JavaScript for 136 freeing internal memory and 180 opening a second browser 132 playing music from 122 playing videos from 120 searching for 132 troubleshooting connections to 175 uploading pictures to 117118 Week view 100 weight specifications 194