TEST REPORT JUNE 2010 Dell ImageDirect vs. Symantec Norton Ghost 11.5 time savings evaluation Executive summary
Dell Inc. (Dell) commissioned Principled Technologies (PT) to compare Dells online ImageDirect image creation process with a typical corporate deployment solution such as the Symantec Norton Ghost 11.5 tool, a leading solution many organizations use. The test aimed to measure and compare the potential time an organizations IT staff might inve_st using the two imaging solutions and deployment processes across multiple locations. We selected four commonly available systems that Dell ImageDirect supports with Microsoft Windows 7 Enterprise: Dell Latitude E5400 notebook Dell Latitude E6400 notebook Dell OptiPlex 780 desktop Dell Precision T1500 desktop With the ability to order systems with a customized, preinstalled image or build customized images for download in a few clicks of the mouse button, we found that Dell ImageDirect could save significant amounts of IT staff members time, time they would normally devote to imaging using a tool such as Norton Ghost.

KEY FINDINGS

Deploying systems with Dell ImageDirect saved as much as 76 percent of IT staff time over using an imaging tool such as Norton Ghost 11.5. Deploying systems for users in remote facilities with Dell ImageDirect saved as much as 80 percent of IT staff time over using an imaging tool such as Norton Ghost 11.5. Creating images using Dell ImageDirect saved on average 97 percent of IT staff time over creating the images with an imaging tool such as Norton Ghost 11.5. Dell ImageDirect required no additional time to deploy an image on a different Dell model as our tests on the Dell OptiPlex 780 and Precision T1500 show.
We first created a standard company system image using both Dell ImageDirect and Norton Ghost 11.5 on a Dell Latitude E5400 notebook. We used Ghost as many small, medium-sized, and large organizations would. The difference between those usage models is that smaller organizations with fewer systems are more likely to install applications by hand. Larger organizations would develop silent installation scripts to speed up repeated application installations. We then ordered a Dell OptiPlex 780 desktop system using the image created and tested through Dells ImageDirect service. We tested the other systems using the images created from Dell ImageDirect and compared setup times with the systems we used Norton Ghost 11.5 to set up. We repeated this process on the Dell Latitude E6400, changing the systems to mimic what would happen over time as an organization buys new and different systems and updates images, possibly distributing them across multiple sites. Time savings of Dell ImageDirect over Norton Ghost 11.5 Area of time savings One-time setup (percentage) Deployment (percentage) Remote site deployment (percentage) Dell Latitude E5400 0:00:00 (N/A) 0:32:11 (73%) 0:41:57 (78%) Dell Latitude E6400 0:56:15 (94%) 0:37:34 (76%) 0:47:16 (80%) Dell OptiPlex 780 0:31:39 (100%) 0:13:42 (53%) 0:23:28 (66%) Dell Precision T1500 0:35:00 (100%) 0:16:03 (66%) 0:25:22 (76%) Average across all four systems we tested 0:30:43 (97%) 0:24:52 (66%) 0:34:31 (78%)
Figure 1. The time savings of Dell ImageDirect over Norton Ghost 11.5 for setting up images and deploying images on systems (both at the central site and at remote sites). The time differences are in hours:minutes:seconds, with percentage differences in parentheses.
Figure 1 shows both the time savings and percentage time savings of Dell ImageDirect over Norton Ghost 11.5 in our image creation testing. These savings are what a small organization that does not use silent installations during their imaging process might expect. We base the times in Figure 1 not on elapsed times, but rather on the time an IT staff member would actually have to devote to a task. For example, if the task of copying an image to a system took a total of 40 minutes, but the actual time to start up the image copy and monitor its progress only took 8 minutes, we used the 8-minute figure. The 100% savings indicates that there was no time required for Dell ImageDirect imaging when switching to a different model of computer. The one-time setup time is the time necessary to create an image for a system, either with Dell ImageDirect or Norton Ghost 11.5. This time would be necessary for each image within a customers environment. IT staff members could then deploy that image on multiple similar systems. With Dell ImageDirect, IT staff members could also deploy the Dell ImageDirect image on different types of Dell systems with no additional setup time. Because we assume the initial image is already created for the Dell Latitude E5400, no time is necessary with either method and no time savings result. The deployment time is what is necessary to get the boxed up system unboxed, imaged, and personalized for the user. The remote site deployment time is the deployment time plus the necessary time to box the system back up, prepare it for shipping to the remote location, and unbox it there upon arrival. We calculated our times on the Dell ImageDirect builds from the point after SYSPREP to creating the user and getting to the Windows desktop. We captured the ghost imaging comparison times from the point of powering on the system to the point that we created the user and the Windows desktop appears. We found these times to be much faster than with the Norton Ghost 11.5 setup, especially when it came to ordering a pre-configured system.

Test methodology

We first tested a Dell Latitude E5400 notebook system with an existing image. We then tested a Dell Precision T1500 desktop system with as similar an image as possible. This is the situation the IT staff faces when adding a new model of computer to the set of computers they already support. We chose a desktop to emphasize the differences when compared with a notebook. We also tested a Dell Latitude E6400 notebook with an updated image. This situation is a common one, where the IT staff needs to add updates, new applications, and make other changes over time. We completed the test by ordering a Dell OptiPlex 780 from the factory with the customized image already installed. The initial image contained the following applications as part of our hypothetical companys corporate build: Adobe Acrobat Reader 8.1.2 Adobe Photoshop CS5 Adobe Dreamweaver CS5 Microsoft Access 2007 Microsoft Excel 2007 Microsoft Outlook 2007 Microsoft PowerPoint 2007 Microsoft Project 2007 Microsoft Word 2007 Microsoft Visio 2007 Microsoft Groove 2007 Microsoft OneNote 2007 Microsoft Publisher 2007 Microsoft InfoPath 2007 SPECjbb2005 v1.07 Symantec EndPoint Protection 11.0.4 WinZip 14.5 We also set the following in the image: Microsoft Internet Explorer (IE) home page to www.principledtechnologies.com Corporate desktop wallpaper
Principled Technologies, Inc.: Dell ImageDirect vs. Symantec Norton Ghost 11.5 time savings evaluation
Corporate-mandated policy settings: o Under Security SettingsAccount PoliciesPassword PolicyChange Maximum Password age to 20 days o Under Security SettingsLocal PoliciesUser Rights AssignmentAdd Administrator to Lock pages in memory (recommended for running SPECjbb2005) o Under Security SettingsLocal PoliciesSecurity OptionsRename guest account to PTGuest
For the Dell Precision T1500 system, we recorded the amount of time that it took to deploy the corporate image using the two imaging tools. On the Dell Latitude E6400, we updated the corporate image to simulate quarterly changes. We made the following changes to the image: Replaced Symantec EndPoint Protection 11.0.4 with McAfee VirusScan Enterprise 8.5i Replaced Adobe Reader 8.1.2 with Adobe Reader 9.3 Changed IE home page from www.principledtechnologies.com to www.dell.com Added one system policy: Under Security SettingsLocal PoliciesSecurity OptionsRename Administrator account to PTAdmin For the Dell OptiPlex 780 order from the factory, we recorded the time from powering on the system to the Windows desktop as well as how long it would take to use Norton Ghost 11.5 to build and image the system.

Dell Latitude E5400 notebook
We measured the amount of time we used with each of the two imaging solutionsDell ImageDirect and Norton Ghost 11.5to go from unboxing the notebook to having a functioning system with the following applications and settings: Adobe Acrobat Reader 8.1.2 Adobe Photoshop CS5 Adobe Dreamweaver CS5 Microsoft Access 2007 Microsoft Excel 2007 Microsoft Outlook 2007 Microsoft PowerPoint 2007 Microsoft Project 2007 Microsoft Word 2007 Microsoft Visio 2007 Microsoft Groove 2007 Microsoft OneNote 2007 Microsoft Publisher 2007 Microsoft InfoPath 2007 SPECjbb2005 v1.07 Symantec EndPoint Protection 11.0.4 WinZip 14.5 We also set the following in the image: IE home page to www.principledtechnologies.com Corporate desktop wallpaper Corporate-mandated Policy settings o Under Security SettingsAccount PoliciesPassword PolicyChange Maximum Password age to 20 days o Under Security SettingsLocal PoliciesUser Rights AssignmentAdd Administrator to Lock pages in memory (recommended for running SPECjbb2005) o Under Security SettingsLocal PoliciesSecurity OptionsRename guest account to PT Guest
Dell Precision T1500 desktop
We measured the amount of time we used with each of the two imaging solutionsDell ImageDirect and Norton Ghost 11.5to go from imaging the desktop to having a functioning system with the following applications and settings: Adobe Acrobat Reader 8.1.2 Adobe Photoshop CS5 Adobe Dreamweaver CS5 Microsoft Access 2007 Microsoft Excel 2007 Microsoft Outlook 2007 Microsoft PowerPoint 2007 Microsoft Project 2007 Microsoft Word 2007 Microsoft Visio 2007 Microsoft Groove 2007 Microsoft OneNote 2007 Microsoft Publisher 2007 Microsoft InfoPath 2007 SPECjbb2005 v1.07 Symantec EndPoint Protection 11.0.4 WinZip 14.5 We also set the following in the image: IE home page to www.principledtechnologies.com Corporate desktop wallpaper Corporate-mandated Policy settings o Under Security SettingsAccount PoliciesPassword PolicyChange Maximum Password age to 20 days o Under Security SettingsLocal PoliciesUser Rights AssignmentAdd Administrator to Lock pages in memory (recommended for running SPECjbb2005) o Under Security SettingsLocal PoliciesSecurity OptionsRename guest account to PT Guest For the Dell Precision T1500 system, we recorded the amount of time that it took to deploy the corporate image using the two imaging tools. Creating the Dell Precision T1500 build using ImageDirect (2:46 recorded time) 1. Sign into the ImageDirect site (https://imagedirect.dell.com/imagedirect/logon.aspx?c=us&l=en&s=gen). 2. Click Manage Images. 3. Select desired image, and click Edit. 4. Click Edit Image again. 5. Click Image Name to rename image. 6. Click Save. 7. Click Restore Options. 8. Select desired Product Family platform for drivers. 9. Select desired Model. 10. Click SAVE. 11. Click Build Image. 12. Click START IMAGE BUILD. Creating the Dell Precision T1500 build using Ghost (59:41 recorded time) 1. Install Windows 7 and updates. 2. Install the following applications: o Adobe Acrobat Reader 8.1.2 o Adobe Photoshop CS5

3. 4. 5.

o WinZip 14.5 o Symantec EndPoint Protection 11.0.4 o MS Office 2007 o MS Project 2007 o MS Visio 2007 o SPECjbb2005 v1.07 Set the desktop wallpaper. Set the home page to www.principledtechnologies.com. Set the following group policies: o Under Security SettingsAccount PoliciesPassword PolicyChange Maximum Password age to 20 days. o Under Security SettingsLocal PoliciesUser Rights AssignmentAdd Administrator to Lock pages in memory (recommended for running SPECjbb2005). o Under Security SettingsLocal PoliciesSecurity OptionsRename guest account. Capture the corporate image using Ghost 11.5.
Dell Latitude E6400 notebook
We measured amount of time we used with each of the two imaging solutionsDell ImageDirect and Norton Ghost 11.5to go from imaging the notebook to having a functioning system with the following applications and settings: Adobe Acrobat Reader 8.1.2 Adobe Photoshop CS5 Adobe Dreamweaver CS5 Microsoft Access 2007 Microsoft Excel 2007 Microsoft Outlook 2007 Microsoft PowerPoint 2007 Microsoft Project 2007 Microsoft Word 2007 Microsoft Visio 2007 Microsoft Groove 2007 Microsoft OneNote 2007 Microsoft Publisher 2007 Microsoft InfoPath 2007 SPECjbb2005 v1.07 Symantec EndPoint Protection 11.0.4 WinZip 14.5
We also set the following in the image: IE home page to www.dell.com Corporate desktop wallpaper Corporate-mandated Policy settings o Under Security SettingsAccount PoliciesPassword PolicyChange Maximum Password age to 20 days o Under Security SettingsLocal PoliciesUser Rights AssignmentAdd Administrator to Lock pages in memory (recommended for running SPECjbb2005) o Under Security SettingsLocal PoliciesSecurity OptionsRename guest account to PT Guest o Under Security SettingsLocal PoliciesSecurity OptionsRename Administrator account to PTAdmin. On the Dell Latitude E6400 notebook system, we updated the corporate image to simulate quarterly changes. We made the following changes to the image: Replaced Symantec EndPoint Protection 11.0.4 with McAfee VirusScan Enterprise 8.5i
Replaced Adobe Reader 8.1.2 with Adobe Reader 9.3 Changed IE home page from www.principledtechnologies.com to www.dell.com Added one system policy: Under Security SettingsLocal PoliciesSecurity OptionsRename Administrator account to PTAdmin

For the Dell Latitude E6400 notebook system, we recorded the amount of time that it took to deploy the corporate image using the two imaging tools. Creating the new Dell Latitude 6400 build using ImageDirect (4:07 recorded time) 1. Sign into the ImageDirect site (https://imagedirect.dell.com/imagedirect/logon.aspx?c=us&l=en&s=gen). 2. Click Manage Images. 3. Select desired image, and click Edit. 4. Click Edit Image again. 5. Click Image Name to rename image. 6. Click Save. 7. Click Customer Applications. 8. Uncheck Symantec Endpoint 11.0.6 II, and check VirusScan Enterprise 8.7i. 9. Uncheck Reader812, and check Adobe Reader 9.3. 10. Check install order, and click SAVE. 11. Click All Models Settings and edit command for installing antivirus. 12. Click SAVE. 13. Click Build Image. 14. Click START IMAGE BUILD. Creating the Dell Latitude E6400 build using Ghost (1:00:32 recorded time) 1. Install Windows 7 and updates. 2. Install the following applications: o Adobe Acrobat Reader 9.3 o Adobe Photoshop CS5 o WinZip 14.5 o McAfee VirusScan Enterprise 8.5i o MS Office 2007 o MS Project 2007 o MS Visio 2007 o SPECjbb2005 v1.07 3. Set the desktop wallpaper. 4. Set IE Home page to www.principledtechnologies.com. 5. Set the following group policies: o Under Security SettingsAccount PoliciesPassword PolicyChange Maximum Password age to 20 days. o Under Security SettingsLocal PoliciesUser Rights AssignmentAdd Administrator to Lock pages in memory (recommended for running SPECjbb2005). o Under Security SettingsLocal PoliciesSecurity OptionsRename guest account. 6. Capture the corporate image using Ghost 11.5.
Dell OptiPlex 780 desktop
We received the Dell OptiPlex 780 from the factory with ImageDirect already installed. Therefore, we only measured the amount of time we used with the Symantec Norton Ghost image solutionto go from unboxing the desktop to having a functioning system with the following applications and settings: Adobe Acrobat Reader 8.1.2 Adobe Photoshop CS5 Adobe Dreamweaver CS5 Microsoft Access 2007 6

Microsoft Excel 2007 Microsoft Outlook 2007 Microsoft PowerPoint 2007 Microsoft Project 2007 Microsoft Word 2007 Microsoft Visio 2007 Microsoft Groove 2007 Microsoft OneNote 2007 Microsoft Publisher 2007 Microsoft InfoPath 2007 SPECjbb2005 v1.07 Symantec EndPoint Protection 11.0.4 WinZip 14.5
We also set the following in the image: IE home page to www.principledtechnologies.com Corporate desktop wallpaper Corporate-mandated Policy settings o Under Security SettingsAccount PoliciesPassword PolicyChange Maximum Password age to 20 days o Under Security SettingsLocal PoliciesUser Rights AssignmentAdd Administrator to Lock pages in memory (recommended for running SPECjbb2005) o Under Security SettingsLocal PoliciesSecurity OptionsRename guest account to PT Guest Creating the Dell OptiPlex 780 build using Ghost (50:27 recorded time) 1. Install Windows 7 and updates. 2. Install the following applications: o Adobe Acrobat Reader 8.1.2 o Adobe Photoshop CS5 o WinZip 14.5 o Symantec EndPoint Protection 11.0.4 o MS Office 2007 o MS Project 2007 o MS Visio 2007 o SPECjbb2005 v1.07 3. Set the desktop wallpaper. 4. Set the home page to www.principledtechnologies.com. 5. Set the following group policies: o Under Security SettingsAccount PoliciesPassword PolicyChange Maximum Password age to 20 days. o Under Security SettingsLocal PoliciesUser Rights AssignmentAdd Administrator to Lock pages in memory (recommended for running SPECjbb2005). o Under Security SettingsLocal PoliciesSecurity OptionsRename guest account. 6. Capture corporate image using Ghost 11.5.

Appendix A System configuration information
Figure 2 provides detailed configuration information about two notebook systems and Figure 3 provides detailed configuration information about the two desktop systems.

System

Dell Latitude E5400

Dell Latitude E6400

General Number of processor packages Number of cores per processor Number of hardware threads per core System power management policy Processor power-saving option System dimensions (length x width x height) System weight CPU Vendor Name Model number Stepping Socket type and number of pins Core frequency (GHz) Bus frequency (MHz) L1 cache L2 cache Platform Vendor Motherboard model number Motherboard chipset BIOS name and version BIOS settings Memory module(s) Vendor and model number Type Speed (MHz) Speed running in the system (MHz) Timing/Latency (tCL-tRCD-tRPtRASmin) Size (MB)
2 Balanced Enhanced Intel SpeedStep Technology 13-1/4" x 9-1/2" x 1-1/4" 5 lbs. 10 oz. Intel Core 2 Duo T7250 M0 Socket P (478) 2.32 KB + 32 KB (per core) 2,048 KB Dell OD695C Intel GM45 Phoenix ROM BIOS PlUS Version 1.10 A15 Default 2,048 MB Qimonda 64T256020EDL2.5C2 PC2-800 6-6-6-18 2,048
2 Balanced Enhanced Intel SpeedStep Technology 13-1/4" x 9-1/2" x 1-1/4" 5 lbs. 2 oz. Intel Core 2 Duo T8700 R0 Socket P (478) 2.53 1,KB + 32 KB (per core) 3 MB Dell 0W620R Intel GM45 Dell A17 (09/17/2009) Default 2,048 MB Samsung M4 70T5663CZ3-CE6 PC2-667 5-5-5-15 4,096 8
System Number of memory module(s) Chip organization (singlesided/double-sided) Channel (single/dual) Hard disk Vendor and model number Number of disks in system Size (GB) Buffer size (MB) RPM Type Controller Driver Operating system Name Build number Service Pack File system Kernel Language Microsoft DirectX version Graphics Vendor and model number Type Chipset BIOS version Total available graphics memory (MB) Dedicated video memory (MB) System video memory (MB) Shared system memory (MB) Resolution Driver Sound card/subsystem Vendor and model number Driver Ethernet Vendor and model number Driver Wireless Vendor and model number Driver Optical drive(s) Vendor and model number Type
Dell Latitude Ex 2,048 MB Double-sided Dual Seagate ST9120312AS 8 5,400 SATA 3.0 Gb/s Intel 82801IM (ICH9-M) Intel 6.9.1001 (02/20/2008) Microsoft Windows 7 Enterprise 7600 N/A NTFS ACPI x86-based PC English DirectX 11 Mobile Intel GMA X4500HD Discrete Mobile Intel 4 Series Express Chipset Family 1659.0 1,32 1,481 1,280 x 800 x 32 bit Intel 8.15.10.1749 (05/06/2009) High Definition Audio Microsoft 6.1.7600.16385 (07/13/2009) Broadcom NetXtreme 57xx Gigabit Microsoft 10.100.4.0 (04/26/2009) Dell Wireless 1397 WLAN Mini-Card Microsoft 4.176.75.21 (10/01/2008) HL-DT-ST DVD+-RW GT10N ATA DVD+-RW
Dell Latitude Ex 2,048 MB Double-sided Dual Seagate ST980313AS 8 5,400 SATA 3.0 Gb/s Intel 82801IM (ICH9-M) Intel 9.6.0.1014 (03/03/2010) Microsoft Windows 7 Enterprise 7600 N/A NTFS ACPI x86-based PC English DirectX 11 Mobile Intel GMA 4500MHD Discrete Mobile Intel 4 Series Express Chipset 1659.0 1,32 1,479 1,280 x 800 x 32 bit Intel 8.15.10.1855 (07/28/2009) IDT High Definition Audio CODEC, Intel High Definition Audio HDMI IDT 6.10.0.6227 (07/31/2009), Intel 6.10.1.2073 (05/26/2009) Intel 82567LM Gigabit Intel 10.0.6.0 (06/12/2009) Intel 5100 AGN Intel 1.1.1.1 (01/13/2010) Matshita UJ862A DVD+-RW

System USB ports Number Type IEEE 1394 ports Number Monitor LCD type Screen size (inches) Refresh rate (Hz) Battery Type Size (length x width x height) Rated capacity Weight
4 2.(4-pin) WXGA 14.Dell KM742 lithium-ion 8-1/8" x 2" x 3/4" 5,050 mAh / 11.1V (56Wh) 11 oz.
4 2.(4-pin) WXGA 14.Dell PT434 lithium-ion 8-1/4" x 2" x 3/5" 5,050 mAh / 11.1V (56Wh) 11 oz.
Figure 2. Detailed system configuration information for the two notebook systems.

Dell OptiPlex 780

Dell Precision T1500
General Number of processor packages Number of cores per processor Number of hardware threads per core System power management policy Processor power-saving option CPU Vendor Name Model number Stepping Socket type and number of pins Core frequency (GHz) Bus frequency L1 cache L2 cache L3 cache Platform Vendor Motherboard model number Motherboard chipset BIOS name and version BIOS settings Memory module(s) Vendor and model number Type Speed (MHz) Speed running in the system (MHz) Timing/Latency (tCL-tRCD-tRPtRASmin) Size (MB) Number of memory module(s) Chip organization (singlesided/double-sided) Channel (single/dual) Hard disk Vendor and model number Number of disks in system
2 Balanced Enhanced Intel SpeedStep Technology Intel Pentium Processor E5400 E5400 R0 Socket 775 LGA 2.MHz 32 KB + 32 KB (per core) 2 MB N/A Dell 0200DY Intel Q45 Dell A04 (04/30/2010) Default Kingston KP223C-ELD PC3-10700 1,6-6-6-15 2,x 2,048 MB Double-sided Single Western Digital WD1600AAJS75M0A0 1
4 Balanced Enhanced Intel SpeedStep Technology Intel Core iB1 LGA1156 2.67 2,400 QPI Link 32 KB + 32 KB (per core) 1 MB (256 KB per core) 8 MB Dell OP67HD Intel P55 Dell 2.0.2 (12/25/2009) Default Elpida EBJ21UE8BBF0-DJ-F PC3-10700 1,333 1,333 9-9-9-24 4,x 2,048 MB Double-sided Dual Western Digital WD1600AAJS75M0A11
System Size (GB) Buffer size (MB) RPM Type Controller Driver Operating system Name Build number Service Pack File system Kernel Language Microsoft DirectX version Graphics Vendor and model number Type Chipset BIOS version Total available graphics memory (MB) Dedicated video memory (MB) System video memory (MB) Shared system memory (MB) Resolution Driver Sound card/subsystem Vendor and model number Driver Ethernet Vendor and model number Driver Optical drive(s) Vendor and model number Type USB ports Number Type IEEE 1394 ports Number Monitor LCD type Screen size (inches) Refresh rate (Hz)
Dell OptiPlex 8 7,200 SATA 3.0 Gb/s Intel 82801JB (ICH10) Intel 8.9.0.1023 (06/04/2009) Microsoft Windows 7 Enterprise 7600 N/A NTFS ACPI x86-based PC English DirectX 11 Intel 4 Series Internal Chipset Discrete Intel 4 Series Internal Chipset Family 1785.717 1,280 x 1,024 x 32 bit Intel 8.15.10.1872 (08/13/2009) SoundMAX Integrated Digital High Definition Audio Analog Devices 6.10.1.7260 (02/22/2009) Intel 82567LM-3 Gigabit Intel 11.5.10.0 (12/10/2009) N/A N/A 8 2.Samsung SyncMaster 997DF 19 85

Dell Precision T8 7,200 SATA 3.0 Gb/s Intel 82801IR (ICH9R) Microsoft 6.1.7600.16385 (06/21/2006) Microsoft Windows 7 Enterprise 7600 N/A NTFS ACPI x86-based PC English DirectX 11 NVIDIA Quadro NVS 295 Discrete Quadro NVS 295 62.98.56.0.11 1,0 1,275 1,280 x 1,024 x 32 bit NVIDIA 8.15.11.9038 (07/14/2009) High Definition Audio Microsoft 6.1.7600.16385 (07/13/2009) Broadcom NetLink Gigabit Broadcom 12.2.2.2 (08/06/2009) LG GH50N DVD-RW 10 2.Samsung SyncMaster 997DF 19 85
Figure 3. Detailed system configuration information for the two desktop systems.
Appendix B Detailed results
Figure 4 provides more details on the test times of the individual tasks and activities for each of the systems with Dell ImageDirect and with Norton Ghost 11.5. Dell Latitude E6400 (corporate image with updated applications1) ImageGhost Direct 0:04:07 N/A 1:00:32 0:13:17
Dell Latitude E5400 (base build) Timed activities Total one-time setup Install Windows 7 Upload new applications/edit image/audit image Download and install drivers Install applications Customize image Total deployment Unbox system Power on/deploy Ghost image Install additional applications Total remote site additional deployment Repack system (average for all systems) Unpack and set up ImageDirect 0:00:00 N/A Ghost 0:00:00 N/A
Dell OptiPlex 780 (factory build) ImageDirect 0:00:00 N/A
Dell Precision T1500 (corporate image2) ImageDirect 0:02:46 N/A Ghost 0:59:41 0:17:56

Ghost 0:50:27 0:20:14

0:17:17

0:07:21

0:10:53
N/A N/A N/A 0:12:07 0:02:26 0:09:41 N/A 0:00:00
N/A N/A N/A 0:48:13 0:02:26 0:14:55 0:30:52 0:09:46
N/A N/A N/A 0:12:03 0:02:22 0:09:41 N/A 0:00:00
N/A 0:26:49 0:03:09 0:49:37 0:02:22 0:20:26 0:26:49 0:09:42
N/A N/A N/A 0:08:10 0:01:59 0:06:11 N/A 0:00:00
0:02:58 0:17:38 0:02:16 0:28:18 0:01:59 0:08:40 0:17:38 0:10:47
N/A N/A N/A 0:05:13 0:02:27 0:02:46 N/A 0:00:00
N/A 0:26:12 0:04:40 0:45:35 0:02:27 0:16:56 0:26:12 0:11:47

N/A N/A

0:07:20 0:02:26

0:07:20 0:02:22

0:07:20 0:03:27

0:07:20 0:04:27

Figure 4. The organizations tested times for setting up images and deploying systems using them both to a single site and to a remote site. The times are in hours:minutes:seconds.

See Page 6 for details on the one-time setup of the updated corporate image on the Dell Latitude E6400. See Page 4 for details on the one-time setup of the corporate image on the Dell Precision T1500. 13
About Principled Technologies
We provide industry-technology assessment and fact-based marketing services. We bring to every assignment extensive experience with and expertise in all aspects of technology testing and analysis, from researching new technologies, to developing new methodologies, to testing with existing and new tools. When the assessment is complete, we know how to present the results to a broad range of target audiences. We provide our clients with the materials they need, from market-focused data to use in their own collateral to custom sales aids, such as test reports, performance assessments, and white papers. Every document reflects the results of our trusted independent analysis. We provide customized services that focus on our clients individual requirements. Whether the technology involves hardware, software, Web sites, or services, we offer the experience, expertise, and tools to help you assess how it will fare against its competition, its performance, whether its ready to go to market, and its quality and reliability. Our founders, Mark L. Van Name and Bill Catchings, have worked together in technology assessment for over 20 years. As journalists, they published over a thousand articles on a wide array of technology subjects. They created and led the Ziff-Davis Benchmark Operation, which developed such industry-standard benchmarks as Ziff Davis Medias Winstone and WebBench. They founded and led eTesting Labs, and after the acquisition of that company by Lionbridge Technologies were the head and CTO of VeriTest.
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