Troubleshooting

Bissell ProHeat Protech BS-7920F
CONTENTS PAGE Consumer states unit will not spray to the floor and no spray from the upholstery tool.Page 2 Consumer states unit will spray through the hose, but not to the floorPage 8 Consumer states unit will spray at the floor, but not through the upholstery hosePage 10 Consumer states flow indicator will not spin but water is spraying out at the floor.Page 11 Consumer states unit is releasing too much solution or only Shampoo.Page 14 Consumer states unit will not release any shampoo.Page 15 Consumer states no or low suction.Page 17 Consumer states no suction through the upholstery hose but does have suction at the floor.Page 21 Consumer states the water that is sprayed out is not hot.Page 23 Consumer states the brush will not turn.Page 24 Consumer states the unit has no powerPage 25 Consumer states the unit drags on carpet.Page 26 Consumer States the Tank-In-Tank is leaking at the black plate on the bottom of the tank.Page 27 Consumer states unit is very noisy.Page 28
Consumer states unit will not spray to the floor and no spray from the upholstery tool Solution 1:
Has Tank-in-tank been emptied and refilled and has the SmartMix (solution) bottle been filled with solution?
No, empty and refill water tank and fill SmartMix bottle (solution bottle) with Bissell Solution, problem solved
Remove SmartMix bottle from unit
Is the black o-shaped ring on the SmartMix cap insert fitted securely over the straw?
No, tighten o-shaped ring securely over straw, problem solved
Is there liquid in the SmartMix reservoir?
Check the black and red tank gasket on the SmartMix bottle cap and on the bottom of the Tank-in-Tank. Is gasket lodged in base of unit or has it been lost?
The neck of the SmartMix bottle may be undersized, therefore the cap will not make proper contact with the unit.
Yes, reattach gasket by pushing the red rounded portion over the lip of the bottom of the Tank-in-Tank assembly or solution tank insert or order new gasket if appropriate.
Advise customer to call Bissell Free Call 1800 number again and press option 3 for spare parts and order replacement SmartMix bottle
Remove tank-in-tank assemble from unit.
Turn tank-in tank upside down. On the bottom of tank there is a red and black valve. Hold the tank upright and push in the black X valve. Does water come through the X valve?
Yes, proceedSolution 2:2 to solution
No, X valve may be blocked internally. Advise customer to call Bissell Free Call 1800 number again and press Option 3 for spare parts and order replacement Tank-Tank assembly
Prepared by Monique Lania
Call Servicing Guide ProHeat Protech 7920F

Solution 2:

Remove the Tank-Tank Assembly from the machine
Empty the contents of water from the Tank-In-Tank Assembly
Turn the Tank-in-Tank upside down. You will see a black plate attached to the bottom of the Tank-in-Tank
Using a Phillips head screwdriver, tighten the 3 screws which hold the black plate to the bottom of the Tank-In-Tank
Fill the Tank-In-Tank with water and place it back into machine, does unit spray now?
No, proceed to solution 3
Yes, Advise customer to call Bissell Free Call 1800 number again and press Option 3 for spare parts and order replacement Tank-In-Tank Assembly

Solution 3:

Is the brush rotating?
Yes, proceed to solution 4
Check pump belt to make sure it is in place
Remove the tank-in-tank assembly and the SmartMix bottle and set aside.
Remove Belt Access door (on right hand side of unit, next to Ready Tools dial) by inserting a flat head screw driver into the slot nearest to the handle and gently pulling the access door off.
Turn the machine on its side so that the belt access area is facing upwards
On the bottom of the machine, near the belt access area there is a red retainer plate that holds the black brush arm and the brush in place. With a Phillips head screw driver remove the screw located just above the red plate.
Remove the black brush arm and remove the toothed brush belt from the brush and the brush from the red pulley.
Locate the pump belt, is it broken or damaged?
No, Is the brush assembly damaged, or full of debris?

Yes, order replacement pump belt

No, is pully damaged?

Yes, remove debris and hair with soft cloth and scissors or order replacement brush assembly if appropriate
No, proceed to solution 4
Yes, refer customer to an Authorized Service Centre

Solution 4:

Does water spray through the hose with the attachment off?
Yes, proceed to solution 5
No, refer consumer to an Authorized Service Center

Solution 5:

Squeeze and release the trigger, does the trigger spring back when released?
Check the square valve on unit
The unit may have lost prime.
Fill tank-in-tank with hot water and replace in unit
Use screw driver to remove screws in upper handle. Remove the upper handle of the unit
Turn unit off and hold the trigger in for 30 seconds
Switch the unit on. Manually press the trigger
Turn unit on. Remove the cap from the flow indicator located on the left hand side of the tank-in-tank assembly. Does water come through the flow indicator when the trigger is pressed?
Inspect handle, is the push rod moving in relationship to the trigger.
No, order Advise customer to call Bissell Free Call 1800 number again and press option 3 for spare parts and replacement handle

Yes, re-install handle

Place a towel under the machine or make sure the machine is on a surface that would not be damaged by water
No, Refer consumer to an Authorized Service Center
Yes, pour hot tap water ( - 1 cup) into the flow indicator
Is the square valve is in place?
Let the unit sit for about 30 seconds. Put flow indicator cap on. Turn unit on. Does water came out through to the floor now?
Yes, proceed to solution 6
No, refer customer to an Authorized Service Centre
No, proceed to solution 5

Yes, problem solved

Solution 6:

Turn unit off

Remove any debris on the spray tips located at bottom of unit with a soft brush (an old toothbrush works well).
Turn unit on. Does unit spray now?
Consumer states unit will spray through the hose, but not to the floor. Solution 1:
No, Advise customer to call Bissell Free Call 1800 number again and press option 3 for spare parts and order replacement handle
Is the square valve in place? Let the unit sit for about 30 seconds. Put flow indicator cap on. Turn unit on. Does water came out through to the floor now? Yes, proceed to solution 2 No, refer to authorized service centre
No, proceed to solution 2
No, heating element may be clogged. This is caused if machine is not flushed out after use. When solution is not flushed out and is left to sit in machine it turns into a powder like substance and clogs machine. Send consumer a Service & Maintenance CD ROM or hard copy and refer to authorized service centre

Consumer states unit will spray at the floor, but not through the upholstery hose. Solution 1:
Remove any tools from the end of the upholstery hose. Does the unit spray through the hose now?
Clean out the spray tip with the end of an unfolded paper clip. Does the unit spray now?
Yes, Advise customer to call Bissell Free Call 1800 number again and press option 3 for spare parts and order replacement upholstery tool
No, stretch the hose out and give it a few light tugs to release any kinks in the internal water supply hose. Does it spray now?
10 Call Servicing Guide ProHeat Protech 7920F
Consumer states flow indicator will not spin but water is coming out at the floor Solution 1:
Remove tank-in-tank assembly from unit
Remove the lid from tank and turn the lid upside down
Is the small red lint basket, placed securely inside its hole in the tank lid?
No, place red lint basket securely in place, ensuring it has been pushed into its hole securely and it is not upside down, problem solved
Remove red lint basket from its hole and remove any debris stuck in lint basket with your finger tips or an old toothbrush. If it is really dirty soak in hot water for 30 minutes and replace it back into machine. Is flow indicator spinning now? Yes, problem solved
11 Call Servicing Guide ProHeat Protech 7920F
Yes, reattach gasket by pushing the red rounded portion over the lip of the solution tank insert or order new gasket if appropriate.
Advise customer to call Bissell Free Call 1800 number again and press Option 3 for spare parts and order replacement SmartMix bottle
Yes, proceed to solution 3
No, X valve may be blocked internally. Advise customer to call Bissell Free Call 1800 number again and press Option 3 for spare parts and order replacement Tank-in-Tank Assembly
12 Call Servicing Guide ProHeat Protech 7920F
Examine the Flow Indicator Cap located next to grey tools diverter knob. Are there any cracks in it? No Ensure flow indicator cap is screwed down tightly How? Yes, Advise customer to call Bissell Free Call 1800 number again and press Option 3 for spare parts and order replacement Flow Indicator Cap
Turn the machine on, press the trigger on the upper handle while tightening the flow cap at the same time. This will increase the seal in the cap. Does the flow indicator spin when the trigger is pressed now? Yes, problem solved No, refer customer to an Authorised Service Centre
13 Call Servicing Guide ProHeat Protech 7920F
Consumer states unit is releasing too much solution or only shampoo. Solution 1:

Is the black O shaped ring on the SmartMix Cap Insert fitted securely over the cap insert & straw? ** NOTE: Some O rings are detachable and need to fit over the straw; others are molded to the cap
No, Fit O ring securely, problem solved
Yes, reattach gasket by pushing the red rounded portion over the lip of the solution tank insert or order new gasket if appropriate, problem solved
Are the small rounded clear window tabs on the Floor Nozzle out of their mating slots and inadvertently lifting the tank up out of place?
Yes, Ensure window tabs are locked into their mating slots, problem solved
14 Call Servicing Guide ProHeat Protech 7920F
Consumer states unit will not release any shampoo Solution 1:
Does the SmartMix Knob (located next to SmartMix solution bottle) function properly?
Yes, remove SmartMix bottle (solution tank) from unit
SmartMix knob may have been forced too far counter-clockwise past Water Rinse/Carpet protector
Is the black O shaped ring on the SmartMix Cap Insert fitted securely over the cap insert & straw? ** NOTE: Some O rings are detachable and need to fit over the straw, others are molded to the cap).
Remedy Yes Force the knob clockwise past hi traffic. This should reset the knob. Turn unit on. Does it release shampoo now? Is there liquid in the SmartMix reservoir (where the SmartMix bottle sits in the unit)? No, Refer customer to an Authorized service centre Yes, problem solved No, Fit O ring securely, problem solved
Yes, the neck of the SmartMix bottle may be undersized, therefore the cap will not make proper contact with the unit

Remedy

15 Call Servicing Guide ProHeat Protech 7920F
Check the black and red tank gasket on the SmartMix bottle cap. Is the gasket lodged in base of unit or has it been lost?
Fill the Tank- in-Tank Assembly with hot (not boiling) water and place in unit
Reattach gasket by pushing the red rounded portion over the black lip of the SmartMix bottle or order new gasket if appropriate, problem solved
Remove the SmartMix bottle from the unit
Set the SmartMix dial to Water Rinse/Carpet Protector

Turn the unit on

Press the trigger and flip the SmartMix knob back and forth from Water Rinse/Carpet Protector to High Traffic 4 times. Stop on High Traffic setting
Firmly install the SmartMix bottle and continue to press the trigger for 1minute

**Note: If the units stopped spraying, turn off the unit, press trigger for 30 seconds, turn unit back on, and it should spray again.
Does the unit spray shampoo now? (You should see bubbles)
No, refer to an Authorized Service Center
** NOTE: If consumer is in the middle of cleaning the carpet and unit is still not releasing shampoo replace the shampoo in the SmartMix bottle with water, set SmartMix knob on Water Rinse/Carpet Protector and add 120ml Bissell formula to the water in the Tank-in-Tank. When finished cleaning fill the tank-in-tank with water only and flush out the system. This can be done by using the machine to clean a flat hard surface such as concrete.
16 Call Servicing Guide ProHeat Protech 7920F
Consumer states no or low suction Solution 1:
Is the tank full of dirty water on the outside of the bladder.
Yes, Empty tank and refill with clean hot (not boiling) tap water, problem solved
Remove tank-in-tank assembly from unit. Is the lid or tank damaged?
Is the red lint basket located in tank lid damaged of full of debri?
Yes, advise customer to call Bissell Free Call 1800 number again and press Option 3 for spare parts and order replacement Tankin-Tank Assembly
Yes, remove red lint basket and rinse in hot (not boiling) tap water, clean using finger tip or an old tooth brush. Replace securely in its hole in tank lid, ensuring it is not upside down. Lift and push tank lid handle forward and place lid back on tank. Ensure lid is sitting securely on tank. Pull tank handle backward to secure. Is there suction now?
17 Call Servicing Guide ProHeat Protech 7920F
Remove the tank-in-tank assembly from the unit
Is the red lint basket stuck in the motor duct (the hole with a black rubber rim on the right hand side)?
Yes, Remove and place in its place in lid of tankin-tank assembly. **If it can not be removed, refer to authorized service centre
Is there suction at the motor duct (the hole with a black rubber rim on the right hand side)?
No, refer customer to an Authorised service centre
Are the small rounded window tabs on the Floor Nozzle out of their mating slots and inadvertently lifting the tank up out of place?
No, switch the diverter knob back and forth from Floor Cleaning to Tools or Pretreat a couple of times. Does the diverter door click open and closed properly?
No, refer customer to an authorized service centre
No, does diverter door seem to be damage/broken?
Yes, refer customer to an Authorised Service Centre

18 Call Servicing Guide ProHeat Protech 7920F
Remove the floor nozzle window
Remove Tank-in-Tank Assembly. With a Phillips head screw driver remove the two screws on each end of the floor nozzle window & remove window. **If consumer does not feel comfortable doing this refer them to an authorized service centre.
Set the diverter knob to Tools or Pretreat
Open diverter door manually, keeping the flat side of the door against the unit.
Manually close diverter door until there is resistance, hold it in place while turning the diverter knob towards Floor Cleaning setting to lock it back in place, it may take a few attempts.
Reinstall the floor nozzle window
Install the tabs at the top of the window, hold it in place, then push up from the bottom of the window to bow the window, push it against the unit and then evenly slide it down into place ** The floor nozzle window should be lower to the floor then the half moon window. Does the diverter knob lock back in place when switched to Tools or Pretreat?
Yes, is there suction now?
No, refer customer to an Authorized Service Center
19 Call Servicing Guide ProHeat Protech 7920F
Check if there is suction at the upholstery hose?
Set the diverter knob to Tools/Pre-treat setting
Remove tool attachment from the end of the upholstery hose
Fill a cup with water. Turn unit on and suck water out of the cup with the upholstery hose. Is there suction at the hose?
Set diverter knob on to Floor Cleaning
Pour a little water onto floor, turn unit on and suck up water on floor using machine. Is there suction at floor?
No, vacuum this water up using the hose attachment. Refer consumer to an Authorized Service Center.
20 Call Servicing Guide ProHeat Protech 7920F
Consumer states no suction through the upholstery hose but does have suction at the floor. Solution 1:
Are there any cracks in the upholstery hose?
No, is the diverter knob set to Tools or Pretreat?
Yes, refer to Authorized Service Centre
No, switch from Floor cleaning to Tools/Pretreat. Problem solved

Is there any debris stuck in the diverter door (grey oval shaped door inside clear window to the left of diverter knob)?
Switch the diverter knob back and forth from Floor Cleaning to Tools or Pretreat a couple of times. Does the diverter door click open and closed properly?
Fill the Tank-in-Tank with clean tap water and fill the SmartMix Bottle with tap water
Switch SmartMix Switch to normal and use machine on concrete to suck up a quantity of clean water. No, proceed to solution 2 Yes, the diverter door may be broken. Refer customer to an Authorised Service centre
This should remove any debris obstructing the diverter door. Is there suction through the upholstery tool now?
21 Call Servicing Guide ProHeat Protech 7920F
Remove Tank-in-Tank Assembly. With a Phillips head screw driver remove the two screws on each end of the floor nozzle window & remove window
Yes, is there suction through the upholstery tool now?
22 Call Servicing Guide ProHeat Protech 7920F
Consumer reports the water that is sprayed out is not hot. Solution 1:
**Pease NOTE: The upholstery hose does not spray heated water.
Is the machine switched on at the power outlet in the wall?
Yes, is the power switch on the unit switched to on (l) position?
No, switch the power on, problem solved
No, switch the power switch to ON (l) position, problem solved
** NOTE: The heater will increase the water temperature by 25. You should start with hot tap water in the bladder.
Empty the Tank-in-Tank assembly with hot tap water (Not boiling or water heated in the microwave).
Allow heater to warm up for about 2 minutes. Is the water spraying out hot now?
23 Call Servicing Guide ProHeat Protech 7920F
Consumer states the brush will not turn. **NOTE: Advise customer that the following can lead to brush belt breakage and it is important that they follow usage instructions carefully to ensure this does not occur again in the future:
1. When using the unit to clean mats, take care to ensure machine does not catch on the edge of the mat. Only clean mats that are large enough to clean without catching edges of the mat. 2. Press trigger only while making a backward pass over floor surface, not while moving forwards. 3. Ensure hair and debris is removed from the brush as this can place extra pressure on the brush while it is turning and may lead to belt breakage.

Solution 1:

On the bottom of the machine, near the belt access area there is a red retainer plate that holds the black brush arm and the brush in place. With a Phillips head screw driver remove the screw located just above the red plate. Remove the black brush arm and remove the toothed brush belt from the brush and the brush from the red pulley.
Yes, Advise customer to call Bissell Free Call 1800 number again and press Option 3 for spare parts and order replacement pump belt
No, the pully may be damaged. Refer customer to an Authorised Service Centre
Yes, remove debris and hair with soft cloth and scissors or order replacement brush assembly if appropriate - Advise customer to call Bissell Free Call 1800 number again and press Option 3 to order Prepared by Monique Lania replacement brush assembly. 24 Call Servicing Guide ProHeat Protech 7920F
Consumer states the unit has no power. Solution 1:
In order for the unit to operate the upper handle must be fully inserted into unit as the power switches for the unit are located in the upper handle. Ensure the handle is pushed all the way into the unit
Slide upper handle firmly onto lower handle until screw holes are completely aligned
With tool caddys flat side facing the machine, feed power cord through tool caddy
Align upper handle screw holes and tool caddy holes
Place hex nut into back of tool caddy and hold in place
Insert bolt from front to back of the machine, turning into hex nut until snug. Repeat with second bolt and hex nut.
Insert two screws into lower two holes and tighten until snug. Does the unit have power now?
25 Call Servicing Guide ProHeat Protech 7920F
Consumer states the unit drags on carpet Solution 1:
The half moon clear window on the front of the unit may be out of alignment. Remove the window
Remove the Tank-in-Tank assembly and the SmartMix solution tank from the unit
Turn the unit onto its side, exposing the underside of the unit.
With Phillips head screw driver, remove two screws on each side of half-moon window, underneath brush roll.

Now re-install window.

Ensure the window is inserted in such a way that the bottom of the half moon window is away from the clearview window by at least 1/8th inch. Place two screws on each side of half-moon window, underneath brush roll and tighten with Phillips head screw driver until snug

Switch machine on, does it drag now?

No, problem solved

26 Call Servicing Guide ProHeat Protech 7920F
Consumer States the Tank-In-Tank is leaking at the black plate on the bottom of the tank. Solution 1:
Fill the Tank-In-Tank with water, before placing it back into machine, does it still leak?
27 Call Servicing Guide ProHeat Protech 7920F
Consumer states unit is very noisy Solution 1:
This is quite normal as the unit requires a lot of power to get deep down and extract all the deeply embedded dirt out of your carpet.
28 Call Servicing Guide ProHeat Protech 7920F

ProHeat 2X

USERS GUIDE

3 Safety Instructions

8920, 8930, 8960,9200, 9300, 9400 SERIES
4-5 Product View 6 Assembly
7-8 Special Features 9-15 Operation
16-18 Maintenance and Care

19-20 Troubleshooting

21 Consumer Services 22-23 Replacement Parts 24 Warranty
Thanks for buying a BISSELL ProHeat 2X
Were glad you purchased a BISSELL ProHeat 2X heated formula deep cleaner. Everything we know about floor care went into the design and construction of this complete, high-tech home cleaning system. Your ProHeat 2X is well made, and we back it with a limited one-year warranty. We also stand behind it with a knowledgeable, dedicated Consumer Services department, so, should you ever have a problem, youll receive fast, considerate assistance. My great-grandfather invented the floor sweeper in 1876. Today, BISSELL is a global leader in the design, manufacture, and service of high quality homecare products like your ProHeat 2X. Thanks again, from all of us at BISSELL.
Mark J. Bissell President and Chief Executive Officer

www.bissell.com

800.237.7691
IMPORTANT SAFETY INSTRUCTIONS
When using an electrical appliance, basic precautions should be observed, including the following: Read all instructions before using your ProHeat 2X
WARNING: To reduce the risk
Do not immerse. Use only on surfaces moistened by cleaning process. Always connect to a properly grounded outlet. See Grounding Instructions. Unplug from outlet when not in use and before conducting maintenance or troubleshooting. Do not leave machine when it is plugged in. Do not service machine when it is plugged in. Do not use with damaged cord or plug. If appliance is not working as it should, has been dropped, damaged, left outdoors, or dropped into water, have it repaired at an authorized Service Center. Use indoors only. o not pull or carry by cord, use cord as a handle, close D door on cord, pull cord around sharp corners or edges, run appliance over cord, or expose cord to heated surfaces. Unplug by grasping the plug, not the cord. Do not handle plug or appliance with wet hands. Do not put any object into appliance openings, use with blocked opening, or restrict air flow. o not expose hair, loose clothing, fingers or body D parts to openings or moving parts. Do not pick up hot or burning objects. o not pick up flammable or combustible materials D (lighter fluid, gasoline, kerosene, etc.) or use in the presence of explosive liquids or vapor. o not use appliance in an enclosed space filled with vapors D given off by oil base paint, paint thinner, some moth proofing substances, flammable dust, or other explosive or toxic vapors. o not pick up toxic material (chlorine bleach, D ammonia, drain cleaner, gasoline, etc.). o not modify the 3-prong grounded plug. D Do not allow to be used as a toy. o not use for any purpose other than described in D this users guide. Do not unplug by pulling on the cord. only manufacturers recommended attachments. Use Always install float before any wet pick up operation. Use only cleaning products formulated by BISSELL for use in this appliance to prevent internal component damage. See the cleaning fluid section of this guide. Keep openings free of dust, lint, hair, etc. Do not point attachment nozzle at people or animals Keep appliance on a level surface.
Turn off all controls before unplugging. Unplug before attaching the TurboBrush. Be extra careful when cleaning stairs. Close attention is necessary when used by or near children.
of fire, electric shock, or injury:

SAVE THESE INSTRUCTIONS.

This model is for household use only. Commercial use of this unit voids the manufacturers warranty.

GROUNDING INSTRUCTIONS

This appliance must be connected to a grounded wiring system. If it should malfunction or break down, grounding provides a safe path of least resistance for electrical current, reducing the risk of electrical shock. The cord for this appliance has an equipment-grounding conductor and a grounding plug. It must only be plugged into an outlet that is properly installed and grounded in accordance with all local codes and ordinances.

Grounded Outlets

Grounding Pin
Improper connection of the equipment-grounding conductor can result in a risk of electrical shock. Check with a qualified electrician or service person if you arent sure if the outlet is properly grounded. DO NOT MODIFY THE PLUG. If it will not fit the outlet, have a proper outlet installed by a qualified electrician. This appliance is designed for use on a nominal 120-volt circuit, and has a grounding attachment plug that looks like the plug in the drawing above. Make certain that the appliance is connected to an outlet having the same configuration as the plug. No plug adapter should be used with this appliance.

WARNING:

Product view
Spray Trigger Power Switch Extra Long Power Cord

Heater Switch

Flex Hose Upper Handle
Easy Carry Handle Heat Indicator Light Tank Carry Handle ReadyTools Dial Detent Pedal
2-in-1 Water Tank Lower Base Easy To Remove Nozzle Edge Sweep Brushes

Spray Trigger

Upper Hose Rack
Hose Secure Latch Upper Handle TurboBrush Storage (select models) Crevice Tool Holder (select models)
Lower Hose Rack Lower Base
WARNING:fire To reduce the risk of

Detent Pedal

Formula Tank
and electric shock due to internal component damage, use only BISSELL cleaning fluids intended for use with the deep cleaner. Non-BISSELL cleaning solutions may harm the machine and void the warranty.

Cleaning fluid

Keep plenty of genuine BISSELL 2X formula on hand so you can clean and protect whenever it fits your schedule. Always use genuine BISSELL deep cleaning formulas. Non-BISSELL cleaning solutions may harm the machine and will void the warranty.
BISSELL BISSELL 2X Fiber 2X Multi-Allergen Cleansing Removal Formula with Formula with Scotchgard Scotchgard Protection Protection www.bissell.com
BISSELL 2X Pet Stain and Odor Removal Formula with Scotchgard Protection
BISSELL 2X Natural Orange Extract Formula with Scotchgard Protection
BISSELL 2X Lavendar Essence Formula with Scotchgard Protection
BISSELL BISSELL BISSELL 2X Professional 2X Hard Floor Tough Stain Deep Cleaning Solutions PreCleaner Formula with Formula Scotchgard Protection 5 800.237.7691

Assembly

Your ProHeat 2X comes in three, easy to assemble components: Upper Handle Lower Handle Tool Caddy The only thing you will need to assemble your cleaner is a Phillips head screwdriver. 1. 2. 3. 4.
Slide upper handle onto lower handle. Screw 3 screws into the marked holes. Place upper hose rack onto back of upper 1.
Warning: not plug in your Do
cleaner until you have completely assembled it per the following instructions and are familiar with all instructions and operating procedures.
handle, and secure with screw.
Place lower hose rack onto back of upper
handle by pushing in and sliding down until it snaps into place. figure 5. figure 5.

5. 6. 7.

Snap tools into the tool caddy as shown in Wrap power cord and flex hose as shown in Keep flex hose snugly in place by using

the hose secure latch.

ProHeat 2X assembly is now complete.

Crevice Tool Holder

(select models)
Tough Stain Brush TurboBrush

Spraying Crevice Tool

Hose Secure Latch
Special features of your BISSELL ProHeat 2X
Your BISSELL ProHeat 2X deep cleaner is a home cleaning system that uses the power of heat, brushes and cleaning formula to get the deep down dirt for a maximum clean. Not only does it come with a lot of unique features, it has been designed with you, the customer, in mind.

Built-in-Heater feature

BISSELL ProHeat 2X models all feature a patented built-in heater which will heat the hot tap water you put in up to 25 degrees hotter to safely optimize cleaning effectiveness. The heater will never allow the temperature to exceed 190 degrees. The heater switch on the front of the machine controls the heater so you have the option to turn off the heat if you are cleaning delicate wool or oriental rugs.
Dual DirtLifter PowerBrushes
The two DirtLifter PowerBrush rolls are designed to enhance cleaning performance. The bristle pattern safely lifts out the deep down dirt while gently grooming carpet fibers. The floating suspension self-adjusts to all carpet heights and protects your carpet if you leave the power switch ON ( I ). Once the product is in the upright position, the brushes automatically stop spinning. The detent pedal will activate the brushes when floor cleaning.
(located behind water tank)

Custom Clean

The Custom Clean feature automatically mixes hot tap water with the BISSELL formula. Simply choose one of the 4 settings (heavy traffic, normal clean, light clean, or water rinse) and the ProHeat 2X will adjust the right amount of cleaning solution to mix with the heated water to fit your cleaning need. This feature is available on all ProHeat 2X models, either behind the 2-in-1 water tank or on the upper handle. Having a separate solution tank from the water tank also allows no waste of formula. Because the water and solution are stored separately, they are not mixed until you are ready to clean. When your cleaning job is finished, the formula can be stored ready to use in your machine for the next time!
(located on upper handle)
www.bissell.com 800.237.7691

R TE WANSE I

2-in-1 water tank
Our 2-in-1 water tank full capacity system is designed with a heavy duty bladder inside for clean water. As you clean, the clean water in the bladder will empty and mix with the cleaning formula. Dirty water pulled out of your carpets will collect around the outside of the bladder so that clean and dirty water are always kept separate. This allows the user to maximize tank space, yet only carry one tank to and from the sink for emptying and filling.

Easy to remove and clean nozzle
Now, cleaning up your machine after the cleaning process is easier than ever! Simply remove the 2-in-1 Tank and remove the screw to pop out the nozzle for rinsing in the sink. Dirt, loose carpet fibers and remaining pet hair or fuzz get washed away in a snap.

ReadyTools dial

This provides either floor cleaning or above floor cleaning with the turn of a knob. If choosing above floor cleaning for upholstery, stairs, or for those creases close to the baseboards, turn knob to "TOOLS" and choose the attachment appropriate for the job. Attach tool to the flex hose and you are ready to go. Be sure to turn knob back to "FLOOR CLEANING" when done.

F CL LOOR G EANIN

Operation

Before you clean

1. 2. 3. Move furniture to another area if cleaning an entire room (optional). Vacuum area with a dry vacuum cleaner thoroughly before deep cleaning. Plan your cleaning route to leave an exit path. It is best to begin cleaning in the corner farthest from your exit. Pretreating (optional) Pretreating is recommended to improve cleaning effectiveness for heavily soiled carpet in high traffic areas such as entryways and hallways. A. Spray the BISSELL Tough Stain Pre-treat formula onto heavy traffic areas, soiled areas, or stains. B. Allow to penetrate for at least 3 minutes. C. Clean as normal, using the BISSELL ProHeat 2X machine on the high traffic setting, following the instructions below.

BRUSH SUCTION

ATTENTION: a Some Berber carpets have
tendency to fuzz with wear. Repeated strokes in the same area with an ordinary vacuum or deep cleaner may aggravate this condition. Please see Stain Removal instructions on page 14.

Carpet cleaning

1. Fill the 2-in-1 Water Tank. Remove the tank from the base of the machine by lifting up the tank carry handle. Carry like a bucket to the sink.

1. 1a.

1a. Unlatch the top of the tank from the bottom by lifting up on the tank latch which is located on the back of the tank. 1b. Remove the top of the tank by lifting up on the handle.
Note how the lip on the top tank separates from the groove in the bottom tank. This placement is important when putting the tank back together.

1b. 1c.

1c. Fill the heavy duty bladder with clean hot tap water. *Do not boil or microwave water as it can destroy the bladder. 1d. Leaving the filled bottom of the tank on a flat surface, only maneuver the top of the tank. To attach the top part of the tank to the bottom, carefully hook the lip on the top tank into the groove on the bottom tank.

ER RT E 4'

S H TA

Lip Groove

(underside of bottom tank)
Carpet cleaning (Continued)
1e. Fasten tanks together by securing the latch in the back.
Note: Remember to secure the tank latch in the back and test to make sure it is secure before picking up the tank.

2. 3 1e.

Remove formula tank from back of machine. Fill the formula tank by first unscrewing the cap and insert. Always use genuine BISSELL formulas to maximize cleaning and for the safety of your machine. Fill water to the water line and then fill up to formula line with BISSELL 2X concentrated formula. Place formula tank into the slot in the back of the machine for a snug fit. Set Custom Clean Dial. Simply choose one of the 4 settings (heavy traffic, normal clean, light clean, or water rinse) and the ProHeat 2X will adjust the right amount of cleaning solution to mix with the heated water to fit your cleaning need. Set ReadyTools Dial to the floor cleaning setting. Plug into a proper outlet and turn the power and heater switches to the ON ( I ) position. Allow 1 minute for the built-in heater to warm-up before cleaning. The ProHeat 2X will be fully warmed and will provide optimal performance after a minute of continuous heated cleaning. Cleaning Strokes. While pressing the trigger, make one slow forward wet pass and another one back. Let the built-in heater, formula, and DirtLifter PowerBrushes do the work for you. Caution: Do not overwet. Take care not to run over loose objects or edges of area rugs. Stalling brush may result in premature belt failure.
Note: Your machine is equipped with a circuit breaker that will automatically shut off the brush if a large or loose object is caught in the brush roll. If that happens, be sure to unplug your machine, remove the foreign object, and then plug the machine back in to reset the circuit breaker.

FLOOR CLEANING

Power Switch Power Switch Heater Switch
W ARNING: reduce the risk of fire and To
electric shock due to internal component damage, use only BISSELL cleaning fluids intended for use with the deep cleaner.
7. (Continued) Release the trigger and make one slow forward and backward pass over the same area to remove any residual dirty water and aid in drying. Repeat cleaning passes until solution being pulled up appears clean. Continue passes without pressing the trigger until you cant see any more water being pulled up. After cleaning, you may want to turn the Custom Clean dial to rinse to give your carpeting a final water only rinse. This will ensure thorough removal of embedded dirt loosened by the deep cleaning formula. BISSELL deep cleaning formulas contain an anti-resoiling agent that helps your carpets repel dirt and keeps them looking good longer. Keep plenty of genuine BISSELL 2X formula on hand so you can clean whenever it fits your schedule. Always use genuine BISSELL deep cleaning formulas. Non-BISSELL cleaning solutions may harm the machine and void the warranty.

Remove the tank from the base of the machine by lifting up on the tank carry 8. handle. Carry like a bucket to a utility sink or outside where you will dispose of the dirty water. 8a. Unlatch the top of the tank from the bottom by lifting up on the tank latch which is located on the back of the tank. 8b. Remove the top of the tank by lifting up on the handle. 8b.
8c. Lift the bottom portion of the tank; pour out dirty water toward the sink through the triangular shaped opening in the corner of the tank.
Note: You may notice hair & debris deposits on the carpet or in the tank that were loosened by the cleaning action (especially with newer carpets that have never been deep cleaned before). This debris should be picked up and thrown away.
8d. Fill the heavy duty bladder with clean hot tap water, following instructions 1c through 1e on pages 9 and 10.
Note: Remember to secure the tank latch in the back and test to make sure it is secure before picking up the tank. Always check the level of cleaning formula in the formula tank at the same time, and refill as needed.
9. Water rinse (Optional). Rinsing is an optional 9. step that can be done during the cleaning process by switching from one of the clean settings on the Custom Clean dial to a water rinse setting, or it can be done after the carpeted area has been cleaned. Simply choose the water rinse setting on the custom clean dial, and follow the same path as you did for cleaning, taking care to do a forward (wet) stroke by depressing the trigger, a backward (wet) stroke, and a forward and backward (dry) stroke, releasing the trigger. Continue this until the water you see coming up the nozzle is clear.
Cleaning with attachments
Your ProHeat 2X machine comes equipped with a hose and at least one attachment for cleaning stairs, upholstery, and more. 1. Important! If using to clean upholstery, check upholstery tags. A. Check manufacturers tag before cleaning. W or WS on the tag means you can use your ProHeat 2X. If the tag is coded with an X or an S (with a diagonal stripe through it), or says Dry Clean Only, do not proceed with any deep cleaning machine. Do not use on velvet or silk. If manufacturers tag is missing or not coded, check with your furniture dealer. B. Check for colorfastness in an inconspicuous place. C. If possible, check upholstery stuffing. Colored stuffing may bleed through fabric when wet. D. Plan activities to allow upholstery time to dry. E. Vacuum thoroughly to pick up loose debris and pet hair. Use a vacuum with a brush attachment and a crevice tool to clean in fabric folds. 2. 3. Follow the instructions on pages 9 & 10 for filling the 2-in-1 water tank and the formula tank. Set ReadyTools dial to the hose attachments setting. This will allow spray and suction from the hose.

Manufacturers tag

W ARNING: reduce the risk of To

injury, be extra careful when cleaning stairs. Make sure machine is secure and level.
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Cleaning with attachments (Continued)
4. 5. 6. 7. Set custom clean dial for heavy traffic, normal clean, light clean, or water rinse as desired. Attach the cleaning tool to the end of the hose. Plug in and turn on the power switch and heater (if desired). Clean by pressing the trigger to spray solution onto the area to be cleaned. Slowly move the tool back and forth over the soiled surface. Release the trigger to suction soiled water. Continue to clean in the area, working in small sections, until no more dirt can be removed. Rinse (optional) and suction as needed. Caution: Do no overwet. Remove and rinse tools in clean, running water. Dry and replace in the tool caddy. It is recommended that you suction clean water from a bowl to rinse out the hose.

9. 10. 5.

10. Before replacing lift end of hose and stretch out to ensure all water is cleared from hose. 11. Coil flex hose around the tool caddy. 12. Empty 2-in-1 water tank and rinse out, following the instructions on page 11. 13. Return ReadyTools dial to floor setting.

Operations

Stain removal
Do Not Delay! Attending to an accident soon after it occurs ensures the most optimal clean. Leaving it for an extended period of time may cause it to set and become permanent. 1. Blot up liquids with an absorbent cloth or paper towels. White materials are recommended because certain dyes may bleed and make the stain worse. 2. Gently scrape up any semi-solids with a spoon or spatula. Do not use a knife or other utensil with sharp edges because it could damage the carpet or upholstery. If the area has dried, remove the remaining semi-solids and residue with a sweeper or vacuum. Be sure to test any spot removal formulas in an inconspicuous area first. This is important as some dyes and materials could be damaged or discolored by cleaning solvents. If such a change should occur, try a different solution or call a professional. If cleaning on Berber carpeting, gently run your machine over a hidden area. If no fuzzing occurs, continue cleaning in soiled area. Using the BISSELL Tough Stain PreCleaner, spray evenly over soiled area. Do not overwet. Wait 3-5 minutes. Gently work the solution by blotting area with a clean, damp, color safe cloth. Clean using either the FLOOR CLEANING, or TOOLS setting on the ReadyTools dial.

Hard floor cleaning

Your ProHeat 2X model may have come with a hard floor attachment and Hard Floor Solutions Formula. If not, these products are available for purchase by contacting the BISSELL Consumer Services department by phone or at the website. The hard floor tool provides effective cleaning for linoleum, vinyl, and tile floors. Caution: Do not use on unsealed hardwood floors. 1. Vacuum or sweep thoroughly to pick up any loose debris and pet hair. 2. 3. Move any furniture, if needed. Empty any carpet cleaning formula back into the BISSELL bottle if stored in the formula tank. Fill formula tank with BISSELL 2X Hard Floor Solutions, available at many retailers, or contact BISSELL Consumer Services. Fill the 2-in-1 water tank with hot tap water and set aside. Attach the hard floor tool onto the bottom of the machine by hooking it into the nozzle and swinging it down until it clicks into place. Check ReadyTools dial. It should be set on floor cleaning. Set the Custom Clean dial to normal clean. Plug into an outlet and turn the power switch and heater ON ( I ). Slowly move the machine forward and back over hard floor surface one time while depressing trigger. Caution: Do not overwet.
W ARNING: reduce the risk of fire, To WARNING:
electric shock or injury unplug from outlet before servicing.
To reduce the risk of fire and electric shock- when cleaning a hard floor, the BISSELL hard floor tool 203-5642 must be used and it must only be used with BISSELL Hard Floor Solutions or BISSELL 2X Hard Floor Solutions cleaning fluid intended for use with this appliance.

6. 7. 8. 9.

10. Repeat the motion without pressing the trigger using the hard floor tool to squeegee and suction up the dirty water. 11. Allow adequate time for floors to dry. 12. Remove hard floor tool, rinse and dry before storing. 13. If any formula remains in the formula tank, pour it back into the Hard Floor Solutions bottle for use the next time. 14. Rinse out the formula tank.

Maintenance and care

Machine storage
Once your cleaning is complete, make sure the 2-in-1 water tank is emptied, rinsed out, and dried before the next use. The formula tank can remain filled and ready to go, or it can simply be emptied back into the formula bottle if that is more convenient.
Note: Store cleaner in a protected, dry area. Since this product uses water, it must not be stored where there is a danger of freezing. Freezing will damage internal components and void the warranty.

Machine care

For best results, a few simple steps can assure your machine is well maintained after your cleaning is complete. 1. Turn power and heater switches OFF (O). Unplug the machine and wrap the power cord. 2. After emptying the 2-in-1 water tank, rinse it out at a faucet with running hot tap water, taking care to clean underneath the heavy duty bladder, and all around it. The top half of the tank can be rinsed clean through the nozzle area. Also, pop out the red filter underneath the top half of the tank and rinse that out. Replace before putting the top and bottom halves of the tank together. Before you place the cleaned 2-in-1 water tank back onto the machine, simply unscrew the floor nozzle using a Phillips head screwdriver. This can be rinsed out at the faucet. Then replace back onto the machine by starting from the bottom of the nozzle and hooking the tabs into the holes on the bottom sides of the machine. Secure into place with the screw. The inside of the end caps by the brush rolls can be wiped out with a clean paper towel, or, if a more thorough cleaning is desired, the end caps can be taken off using a Phillips head screwdriver and rinsed clean. Replace after cleaning. Any loose hair or debris can be pulled from the brush rolls and thrown away. For the most thorough clean before storage, follow directions on pages 17 & 18 for removal and replacement of the brush rolls and belts.

6. 4. 2.

4. 5. 6. 7. 8.

Troubleshooting

Built-in heater ready light does not illuminate

Possible Cause Remedies

1. The heater switch is not turned ON ( I ). 1. Turn the heater switch ON ( I ). 2. The power switch is not turned ON ( I ). 2. Both switches must be ON ( I ) to activate the heater ready light.

Reduce Spray or No Spray

1. Water tank may be empty. 1. Fill heavy duty bladder with hot tap water. 2. Formula tank may be empty. 2. Fill formula tank with BISSELL Fiber Cleansing Formula for cleaning. 3. Tank may not be seated completely. 3. Turn power OFF ( O ). Remove and reseat tank. 4. Pump may have lost prime. 4. Turn power OFF ( O ) and then back ON ( I ). Wait one minute, then depress Trigger.
DirtLifter PowerBrushes do not turn
1. The belt is off or broken. 1. Turn power OFF ( O ) and unplug unit from outlet. Follow instructions on page 17. 2. The unit is in the upright position. 2. Brushes only rotate when unit is reclined using the detent pedal.
3. Circuit breaker on machine may have tripped.
3. Turn the machine OFF ( O ) and
unplug from outlet. Check to see if foreign object is caught in brush roll. Remove object. Plug machine back in to reset circuit breaker.
Cleaner not picking up solution
Remedies 1. ReadyTools dial may be at wrong setting. 1. Set ReadyTools dial to either FLOOR CLEANING or TOOLS setting. 2. Tank may not be seated properly. 2. Pick up both the 2-in-1 water tank and formula tank and reseat them so they fit snugly on the unit. 3. Tank may not be assembled properly. 3. Check to make sure the "lip" of the nozzle is securely hooked into the groove on bottom of Tank (see page 9). 4. Solution or 2-in-1 water tank is empty. 4. Check fluid levels in heavy duty bladder and formula tank. 5. 2-in-1 water tank has picked up 5. Empty 2-in-1 water tank. Refill maximum dirty water and red float heavy duty bladder with clean door has closed. hot tap water and replace. 6. Red float "door" in the tank may have closed 6. Turn the machine OFF ( O ), as a result of bumping an object or moving allowing red float door to release into machine back and forth too quickly. the open position. Turn unit back ON ( I ) to continue cleaning. Be sure your forward and backward strokes are done at a slower pace.

Possible Causes

Other maintenance or service not included in the manual should be performed by an authorized service representative.
Thank you for selecting a BISSELL product.

Please do not return this product to the store.
For any questions or concerns, BISSELL is happy to be of service. Contact us directly at 1-800-237-7691.
BISSELL Consumer Services
For information about repairs or replacement parts, or questions about your warranty, call:
BISSELL Consumer Services 1-800-237-7691

Monday - Friday Saturday

Or write: BISSELL HOMECARE, INC PO Box 3606 Grand Rapids MI 49501 ATTN: Consumer Services
8 a.m. 10 p.m. EST 9 a.m. 8 p.m. EST
Or visit the BISSELL website - www.bissell.com
When contacting BISSELL, have model number of unit available. Please record your Model Number: ___________________ Please record your Purchase Date: ___________________
NOTE: Please keep your original sales receipt. It provides proof of date of purchase in the event of a warranty claim. See Warranty on page 24 for details.
Please register your new BISSELL product at www.bissell.com/productregistration
Replacement parts - BISSELL ProHeat 2X
1 203-6611 Grey Tank Assembly (complete) for Black unit (Blue or Purple complete tank assemblies available upon request) 2 203-6660 Grey Tank Lid (Blue or Purple Tank Lids available upon request) 3 203-6618 Grey Tank Bottom (Blue or Purple Tank Bottoms available upon request) 4 203-6675 Cap and Insert for Water Tank 5 203-6676Formula Tank (includes Cap & Insert for Formula Tank) 6 203-6677 Cap and Insert for Formula Tank 7 203-6678Front Nozzle (includes gasket) 8 203-6679 Autoload Gasket (fits both Water and Formula Tank) 9 203-6845Float Door 10 203-6680 Tank Filter (Lint Screen) 203-6681 Water Tank Latch 203-6683 Cord Wrap (Black) (Blue or Purple cord wrap available upon request) 13 203-6685 Clear End Cap w/Edge Brushes (2 pack, includes screws) 14 203-6686 Brush Roll 6 row (includes 1 brush, axle, 2 swivel arms) 15 203-6688 Small Brush Belt (non-cord side) 16 203-6804 Large Brush Belt (cord side) 17 203-6689 Hose Secure Latch 18 203-6690 Hose Rack Assembly (Top/Bottom Hose Rack, Screws)

Part No.

Part Name

Additional accessories

These items are available for purchase as accessories for your BISSELL ProHeat 2X: To purchase call 1-800-237-7691 or visit www.bissell.com. 13 14
203-6651 203-6652 203-6653 203-6654 203-6655 203-5642 62E5 99K5 89Q4 83P3 34B5 78H6 81T7 4001

3 Tough Stain Tool Powered TurboBrush Hand Tool 4 Upholstery Tool 6" Stair Tool Spraying Crevice Tool Bare Floor Tool, with trial size of Hard Floor Solutions formula 2X Fiber Cleansing Formula with Scotchgard Protection 24 oz. 2X Pet Stain and Odor Removal Formula with Scotchgard Proection 24 oz. 2X Multi-Allergen Removal Formula with Scotchgard Protection 24 oz. 2X Natural Orange Extract Formula with Scotchgard Protection 24 oz. 2X Lavendar Essence Formula with Scotchgard Protection 24 oz. 2X Professional Deep Cleaning Formula with Scotchgard 24 oz. 2X Hard Floor Solutions Formula 16 oz. Tough Stain PreCleaner 22 oz.
For a complete list of replacement parts, cleaning formulas, and accessories available for your BISSELL deep cleaner please visit www.bissell.com or contact BISSELL Consumer Services at 800.237.7691.
To qualify you for discounts, rebates, and other BISSELL perks. Visit www.bissell.com/rewards to learn more.

Earn Rewards Points!

Warranty - BISSELL ProHeat 2X
This warranty gives you specific legal rights, and you may also have other rights which may vary from state to state. If you need additional instruction regarding this warranty or have questions regarding what it may cover, please contact BISSELL Consumer Services by E-mail, telephone, or regular mail as described below.
Limited One Year Warranty
Subject to the *EXCEPTIONS AND EXCLUSIONS identified below, upon receipt of the product BISSELL Homecare, Inc. will repair or replace (with new or remanufactured components or products), at BISSELLs option, free of charge from the date of purchase by the original purchaser, for one year any defective or malfunctioning part. ee information below on "If your BISSELL product should require service". S his warranty applies to product used for personal, and not commercial or rental service. This warranty does not apply T to fans or routine maintenance components such as filters, belts, or brushes. Damage or malfunction caused by negligence, abuse, neglect, unauthorized repair, or any other use not in accordance with the User's Guide is not covered.
If your BISSELL product should require service:
Contact BISSELL Consumer Services to locate a BISSELL Authorized Service Center in your area. If you need information about repairs or replacement parts, or if you have questions about your warranty, contact BISSELL Consumer Services.

Website or E-mail: www.bissell.com Use the Customer Services tab. Or Visit: www.2Xbissell.com Or Call: BISSELL Consumer Services 1-800-237-7691 Monday - Friday 8 a.m. - 10 p.m. ET Saturday 9 a.m. - 8 p.m. ET Or write: BISSELL Homecare, Inc. PO Box 3606 Grand Rapids MI 49501 ATTN: Consumer Services
BISSELL HOMECARE, INC. IS NOT LIABLE FOR INCIDENTAL OR CONSEQUENTIAL DAMAGES OF ANY NATURE ASSOCIATED WITH THE USE OF THIS PRODUCT. BISSELLS LIABILITY WILL NOT EXCEED THE PURCHASE PRICE OF THE PRODUCT. Some states do not allow the exclusion or limitation of incidental or consequential damages, so the above limitation or exclusion may not apply to you. *EXCEPTIONS AND EXCLUSIONS FROM THE TERMS OF THE LIMITED WARRANTY THIS WARRANTY IS EXCLUSIVE AND IN LIEU OF ANY OTHER WARRANTIES EITHER ORAL OR WRITTEN. ANY IMPLIED WARRANTIES WHICH MAY ARISE BY OPERATION OF LAW, INCLUDING THE IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE, ARE LIMITED TO THE ONE YEAR DURATION FROM THE DATE OF PURCHASE AS DESCRIBED ABOVE. Some states do not allow limitations on how long an implied warranty lasts, so the 2010 BISSELL Homecare, Inc above limitation may not apply to you. Grand Rapids, Michigan
All rights reserved. Printed in China Part Number 120-4263 Rev 7/10 Visit our website at: www.bissell.com Scotchgard is a trademark of 3M