To turn on CAP lock, press the Alt key and the Right Shift key. To turn off CAP lock, press the Shift key.
Insert symbols To insert an at sign (@) or a period (.) in an email address field, press the Space key. To type a symbol, press the Symbol key. Type the letter that appears below the symbol. Work with text To highlight a line of text, press the Shift key and roll the trackball up or down. To highlight text character by character, hold the Shift key and roll the trackball left or right. To cancel a text selection, press the Escape key. To cut highlighted text when typing, press the Shift key and the Backspace/Delete key. To copy highlighted text when typing, press the Alt key and click the trackball. To paste highlighted text when typing, press the Shift key and click the trackball.

Search shortcuts

To search for a contact in a list of contacts, type the contact name or initials separated by a space. To search for text in a message, press S. To search for text in an attachment or on a web page, press F. To search for text in a presentation attachment, you must view the presentation in text view or in text and slide view. Press F.

Map shortcuts

To zoom in to a map, press I. To zoom out from a map, press O. To move to the next direction on a route, press N. To move to the previous direction on a route, press P. To view status information at the top of a map, press U. To hide status information at the top of a map, press U again. To view tracking information at the bottom of a map while you are tracking your movement, press the Space key. To hide tracking information at the bottom of a map, press the Space key again.

Phone basics

Find your phone number
In the phone, your phone number appears at the top of the screen. If you have more than one phone number associated with your BlackBerry device, your active phone number appears at the top of the screen.

Make a call

1. On the Home screen or in the phone, perform one of the following actions: Type a phone number. Type part of a contact name. Highlight a contact or phone number. 2. Press the key. To end the call, press the key.

Phone troubleshooting

I cannot make or receive calls
Try performing the following actions: Verify that your BlackBerry device is connected to the wireless network. If you cannot make calls and fixed dialing is turned on, verify that the phone number for your contact appears in your fixed dialing list or turn off fixed dialing. If you have traveled to another country and you have not changed your smart-dialing options, dial the full phone number, including the country code and area code, for your contact. If you are not receiving calls, verify that call blocking and call forwarding are turned off. Your SIM card might support more than one phone number, even if you only have one phone number. Verify that your phone number is set as your active phone number.
Related topics Fixed dialing, 27 Call blocking, 27
Call forwarding, 25 Switch the active phone number, 31
My phone number appears as Unknown at the top of the phone screen
Try changing the phone number on your SIM card to change how your phone number appears in the phone. In the device options, click Advanced Options. Click SIM Card. Highlight the phone number. Press the Menu key. Click Edit SIM Phone Number. Type your phone number. Click the trackball. Note: If you have more than one phone number associated with your device, changing the phone number on your SIM card does not change the phone number that your BlackBerry device uses to make calls.
I cannot check my voice mail
Try performing the following actions: If you have more than one phone number associated with your BlackBerry device and you are trying to check your voice mail using a shortcut key, your device calls the voice mail access number for your active phone number. Check the voice mail for your alternate phone number. You need a voice mail access number to check your voice mail. To obtain a voice mail access number, contact your wireless service provider or administrator.
I cannot make calls using a voice command
Try performing the following actions: Verify that your BlackBerry device is connected to the wireless network. If you are using a Bluetooth enabled device, such as a handsfree car kit or wireless headset, verify that the Bluetooth enabled device supports this feature and that you have paired the Bluetooth enabled device with your BlackBerry device. Verify that your keyboard is unlocked. Verify that the language that you use to say voice commands is the same as the voice dialing language that you have set in the language options. Certain languages might not be supported.
Related topics Change the voice dialing language, 20 Lock the keyboard, 227 Bluetooth technology, 181
My device does not recognize names or numbers in voice commands
Try performing the following actions: Say the first name and the last name of your contact. If your BlackBerry device does not often identify matches, set the matching sensitivity level to reject less. If your device often identifies incorrect matches, set the matching sensitivity level to reject more. Improve voice recognition of numbers.

Delete multiple messages

In a message list, perform one of the following actions: To delete a range of messages, highlight a message. Hold the Alt key. Roll the trackball up or down. Release the Alt key. Press the Menu key. Click Delete Messages. To delete all message prior to a certain date, highlight a date field. Press the Menu key. Click Delete Prior. Click Delete. Note: Email messages that you delete using the Delete Prior menu item are not deleted from the email application on your computer during email reconciliation.

Email messages

Email message basics
In a message list, press the key. 2. Click Compose Email. 3. In the To field, perform one of the following actions: Type an email address. Type a contact name. Type part of a contact name. Click a contact. 4. Type a message. 5. Press the key. 6. Click Send.
Delete the original text from a reply message
1. When replying to a message, press the Menu key. 2. Click Delete Original Text.

File an email message

1. 2. 3. 4. 5. 6. In a message list, highlight an email message. Press the Menu key. Click File. Highlight a message folder. Press the Menu key. Click File.
Related topics Reconcile email messages over the wireless network, 175
Add, change, or delete an email message folder
You can add, change, or delete email message folders in the email application on your computer. If wireless email reconciliation is turned on, your BlackBerry device receives changes that you make to the email message folder on your computer over the wireless network. If wireless email reconciliation is turned off or is not available for your device, reconcile the changes using the email settings tool of the BlackBerry Desktop Manager. For more information about email reconciliation, see the BlackBerry Desktop Software Online Help.
Forward messages from a specific email message folder to your device
To perform this task, your BlackBerry device must be associated with an email account that uses a BlackBerry Enterprise Server that supports this feature. For more information, contact your administrator. 1. 2. 3. 4. 5. 6. 7. 8. 9. In a message list, press the Menu key. Click Options. Click Email Settings. If necessary, change the Message Services field. Press the Menu key. Click Folder Redirection. Select the check box beside an email message folder. Press the Menu key. Click Save.

Delete the history from an SMS text message
1. When replying to an SMS text message, press the Menu key. 2. Click Remove History.
Options for SMS text messages
Turn off AutoText for SMS text messages
1. 2. 3. 4. In the device options, click SMS. Set the Disable AutoText field to Yes. Press the Menu key. Click Save.
View more of the history in SMS text messages
1. 2. 3. 4. In the device options, click SMS. Set the Number of Previous Items field. Press the Menu key. Click Save.
Store SMS text messages on your SIM card
If you set your SIM card to store SMS text messages, the SIM card does not delete SMS text messages after the BlackBerry device imports them to a message list. 1. In the device options, click SMS. 2. Set the Leave Messages On SIM Card field to Yes. 3. Press the Menu key. 4. Click Save. To stop storing SMS text messages on your SIM card, set the Leave Messages On SIM Card field to No. If you set this field to No, SMS text messages on your SIM card are deleted after the device imports them to a message list.
Request delivery notification for all SMS text messages
Depending on your wireless service provider, this option might not appear. 1. In the device options, click SMS. 2. Set the Delivery Reports field to On. 3. Press the Menu key. 4. Click Save.
Set how long your service center attempts to send SMS text messages
If you send an SMS text message and it cannot be delivered immediately, your service center tries to send the SMS text message for the amount of time set in the Validity Period field. Depending on your wireless service provider, this option might not appear. 1. In the device options, click SMS. 2. Set the Validity Period field. 3. Press the Menu key. 4. Click Save.
Set a wireless network type for sending SMS text messages
Depending on your wireless service provider, this option might not appear. 1. In the device options, click SMS. 2. Perform one of the following actions: To use only one network type to send SMS text messages, set the Network to Send Over field to Circuit Switched or Packet Switched. To use either network type to send SMS text messages, which might be beneficial when roaming, set the Network to Send Over field to Circuit Switched Preferred or Packet Switched Preferred. 3. Press the Menu key. 4. Click Save.

: The message includes a certificate attachment. : The message includes multiple certificate attachments.
: The message includes a certificate server attachment.
Add connection information for a certificate server from a message
1. In a message, highlight the certificate server indicator. 2. Click the trackball. 3. Click Import Server.
View the certificate used to sign or encrypt a message
1. In a message, highlight the encryption status indicator or a digital signature indicator. 2. Click the trackball. 3. Click Display Sender's Certificate or Display Encryption Certificate.
View encryption information for a weakly encrypted message
1. In a weakly encrypted message, highlight the encryption status indicator. 2. Press the Menu key. 3. Click Encryption Details.
S/MIME-protected message status
Digital signature indicators
: Your BlackBerry device verified the digital signature. : Your device cannot verify the digital signature. : Your device requires more data to verify the digital signature. : Your device trusts the certificate chain. : The senders email address does not match the email address of the certificate subject, or the senders certificate is revoked, is not trusted, cannot be verified , or is not on your device. : The certificate is weak, the certificate status is not current, or your device requires more data to verify the trust status of the certificate.
: The senders certificate is expired.
Encryption status indicators
Your administrator sets whether messages that you receive are considered to be strong or weak. : The message is strongly encrypted. : The message is weakly encrypted.
Check the status of a certificate or certificate chain
If a certificate is included in a received message, or is already stored in the key store on your BlackBerry device, you can check the status of the sender's certificate, or you can check the status of the sender's certificate and all other certificates in the certificate chain. 1. In a message, highlight a digital signature indicator. 2. Press the Menu key. 3. Click Check Senders Certificate or Check Senders Cert Chain.
S/MIME-protected message options
Change your signing or encryption certificate
Your BlackBerry device uses your encryption certificate to encrypt messages in the sent items folder and includes your encryption certificate in messages that you send so that recipients can encrypt their reply messages. 1. In the device options, click Security Options. 2. Click S/MIME. 3. In the Signing Options section or the Encryption Options section, change the Certificate field. 4. Press the Menu key. 5. Click Save.
Change the default signing and encryption option
Your BlackBerry device is designed to use the default signing and encryption option when you send a message to a contact that you have not sent a message to or received a message from previously. If you have sent a message to or received message from the contact previously, your device tries to use the signing and encryption option that was used for the last message. 1. In the device options, click Advanced Options. 2. Click Default Services. 3. Change the Default Encoding field. 4. Press the Menu key. 5. Click Save.

About message classifications
If your BlackBerry device is associated with an email account that uses a BlackBerry Enterprise Server that supports this feature and your administrator turns on message classifications, the BlackBerry Enterprise Server applies a minimum set of security actions to each message that you compose, forward, or reply to, based on the classification that you assign to the message. Your administrator specifies the message classifications that you can use. If you receive a message that uses message classifications, you can view the abbreviation for the classification in the subject line of the message and the full description for the classification in the body of the message. You can also view the abbreviation and full description for the classification for a sent message in the sent items folder.
Change the default message classification
Verify that your administrator has turned on message classifications. Your BlackBerry device is designed to use the default message classification when you send a message to a contact that you have not sent a message to or received a message from previously. If you have sent a message to or received message from the contact previously, your device tries to use the message classification that was used for the last message. 1. In the device options, click Advanced Options. 2. Click Default Services. 3. Change the Default Classification field. 4. Press the Menu key. 5. Click Save.
Change the size of S/MIME indicators in messages
1. 2. 3. 4. 5. In the device options, click Security Options. Click S/MIME. Change the Message Viewer Icons field. Press the Menu key. Click Save.
Change the encryption algorithms for S/MIME-protected messages
If a message has multiple recipients, your BlackBerry device uses the first selected encryption algorithm in the list that all recipients are known to support. 1. In the device options, click Security Options. 2. Click S/MIME. 3. Select the check box beside one or more encryption algorithms. 4. Press the Menu key. 5. Click Save.
Request delivery notification for signed S/MIME-protected messages
1. In the device options, click Security Options. 2. Click S/MIME.
3. Change the Request S/MIME Receipts field to Yes. 4. Press the Menu key. 5. Click Save.
Turn off the prompt that appears before an S/MIME-protected message is truncated
1. 2. 3. 4. 5. In the device options, click Security Options. Click S/MIME. Change the Warn about truncated messages field to No. Press the Menu key. Click Save.
To turn on the prompt again, change the Warn about truncated messages field to Yes.
Turn off the prompt that appears when you use an S/MIME certificate that is not recommended for use
1. 2. 3. 4. 5. In the device options, click Security Options. Click S/MIME. Change the Warn about problems with my certificates field to No. Press the Menu key. Click Save.

WTLS options

Encryption Strength: Specify whether your browser only accepts and sends data that is encrypted using 128-bit encryption. To accept and send only data that is encrypted using 128-bit encryption, change this field to Strong Only. To accept and send data that is encrypted using 128bit encryption or 56-bit encryption, change this field to Allow Weak. Prompt for Server Trust: Specify whether a prompt appears when your browser tries to connect to an untrusted content server that your device does not have an authentication certificate for.
Add a trusted content server
Add content servers to your trusted content server list to accelerate the authentication process when you are authenticating with a content server. 1. In the device options, click Security Options.
Click TLS. Press the Menu key. Click Add Host. Perform one of the following actions: If the TLS Default field is set to Proxy, in the Host Name field, type the web address for the content server. If the TLS Default field is set to Handheld, in the Host Name field, type the web address for the content server. Set the Certificate field to the client certificate that you want to use to authenticate with the content server. 6. Click OK. 7. Press the Menu key. 8. Click Save.

Browser push

About browser push
Browser push is designed to push information from a web application to your BlackBerry device as the information becomes available. For example, you can use browser push to receive updates for weather reports, stock quotes, or breaking news. When your device receives an update, a new browser push message might appear in a message list or, an icon on the Home screen or in the application list might change to indicate that new information is available. The web application might also push updated information to your browser cache without notifying you. If information is pushed to your browser cache, the information is available on your device even when your device is not connected to the wireless network. Your device supports different types of browser push messages. Service loading messages and service indication messages include updated information. Other browser push messages include messages that appear in your browser cache.

Change the order of notification profile exceptions
1. 2. 3. 4. In the profile list, click Advanced. Highlight a notification profile exception. Press the Menu key. Click Move.
5. Roll the trackball to the new location. 6. Click the trackball.
Change a notification profile exception
1. 2. 3. 4. 5. 6. 7. In the profile list, click Advanced. Highlight a notification profile exception. Press the Menu key. Click Edit. Change the notification profile exception information. Press the Menu key. Click Save.
Change the list of contacts for a notification profile exception
1. 2. 3. 4. 5. 6. In the profile list, click Advanced. Highlight a notification profile exception. Press the Menu key. Click Edit. In the From field, press the Menu key. Click one of the following menu items: Add Name Change Name Delete Name
Delete a notification profile exception
1. 2. 3. 4. In the profile list, click Advanced. Highlight a notification profile exception. Press the Menu key. Click Delete.
1. In the contact list, highlight a contact.

2. 3. 4. 5. 6. 7. 8.

Press the Menu key. Click Edit. Press the Menu key. Click Add Custom Ring Tone. Change the Custom Ring Tone field. Press the Menu key. Click Save.
Notification profile troubleshooting
My device is vibrating more times than expected
For calls, the number of times that the BlackBerry device vibrates is not determined by the number of vibrations that you set in your notification profile. The device vibrates until the caller or the wireless network ends the connection.
I am not receiving notification for incoming calls or messages
Try performing the following actions: In the notification profile list, verify that the Off notification profile is not selected. In a notification profile exception, verify that the Custom Ring Tone field is not set to Mute.
Related topics Switch notification profiles, 145 Change a notification profile exception, 149
I cannot change some fields in a Calls From notification profile exception
If you assign a custom ring tone to a contact in the contact list, a Calls From notification profile exception appears in the notification profile list. Because these notification profile exceptions are for calls only, you can only change the Custom Ring Tone field.

Typing

Typing basics

Type a symbol

1. Press the Symbol key. 2. Type the letter that appears below the symbol.
Type an accent or special character
To type an accented or special character, hold the letter key and roll the trackball to the left or right. For example, to type , hold U and roll the trackball to the left until appears.
Cut, copy, and paste text
1. 2. 3. 4. 5. With text highlighted, press the Menu key. Click Cut or Copy. Place the cursor where you want to insert the cut or copied text. Press the Menu key. Click Paste.

Security Type: Set the security type that the Wi-Fi network supports. Select WEP key: Set the type of WEP key for the Wi-Fi network.
WEP key: Type the WEP key for the Wi-Fi network in hexadecimal format. Pre-Shared Key: Type the WPA Personal pass phrase for the Wi-Fi network. User name: If necessary, type the user name that you use to connect to the Wi-Fi network. User password: If necessary, type the user password that you use to connect to the Wi-Fi network. CA certificate: Set the root certificate that your BlackBerry device should use to verify that it is connecting to the correct Wi-Fi network. Client certificate: Set the authentication certificate that your device should use to connect to the Wi-Fi network. Inner link security: If necessary, set the security protocol that the Wi-Fi network supports for its inner authentication method. Use hard token: Set whether you use a hardware token to connect to the Wi-Fi network. Token serial number: If you use a software token to connect to the Wi-Fi network, set the token serial number. Server subject for certificate validation: If necessary, type the server subject name your device should use to verify that it is connecting to the correct Wi-Fi network. Server SAN for certificate validation: If necessary, type the server subject alternative name your device should use to verify that it is connecting to the correct Wi-Fi network. IMSI: If your SIM card has more than one IMSI, set the IMSI that you use to connect to the Wi-Fi network.
Wi-Fi profile IP and DNS options
Automatically obtain IP address and DNS: Set whether your BlackBerry device receives a routable IP address, a subnet mask, DNS settings, and a gateway address from the Wi-Fi network. IP Address: Type the IP address for your device.
Subnet mask: Type the subnet mask for the wireless access point to which your device should connect. Primary DNS: Type the primary DNS to which your device should connect. Secondary DNS: Type the secondary DNS to which your device should connect. Default gateway address: Type the default gateway IP address to which your device should connect. Domain suffix: Type the domain that your device uses to resolve host names into IP addresses.
Wireless network coverage troubleshooting
I cannot connect to a wireless network
Try performing the following actions: Verify that your SIM card is inserted in your BlackBerry device correctly. Verify that you have turned on the connection to the wireless network. Verify that you are connected to your wireless service provider's network. If you switched wireless networks manually, your device remains connected to that wireless network until you select your wireless service provider's network again. If you have set a specific speed for wireless network connections, verify that you are in a wireless coverage area that supports the connection speed.

Related topics Turn off a wireless connection, 209 Switch wireless networks manually, 212
I cannot connect to a Wi-Fi network
Try performing the following actions: Verify that you have turned on the connection to the Wi-Fi network. Verify that you are in a Wi-Fi coverage area. If the Wi-Fi network does not appear in the Wi-Fi setup application and you know the network name, connect to the Wi-Fi network manually. Verify that the connection options in the Wi-Fi setup application are correct. If you have already verified these options, verify that the advanced connection options for the Wi-Fi network are correct. If you switched Wi-Fi networks manually, switch to another Wi-Fi network or set your device to scan for available Wi-Fi networks. If your device is associated with an email account that uses a BlackBerry Enterprise Server your organization might prevent the Hotspot Browser from appearing, or might restrict you from using the Hotspot browser to browse web pages.
If you are using the Push Button Setup method for Wi-Fi, verify that the network access point is enabled with Wi-Fi Protected Setup, and that it has been set to send its profile. Verify that another device is not also attempting to connect at the same time, and that not more than one network access point within range is in this mode. If you use PEAP, EAP-TLS, EAP-FAST, EAP-TTLS, or EAP-SIM to connect to a Wi-Fi network, verify that you have installed the root certificate for the certificate authority server that created the certificate for the authentication server. If you use EAP-TLS to connect to a Wi-Fi network, verify that you have added your authentication certificate to your BlackBerry device.
I cannot synchronize a certificate
Verify that the certificate synchronization tool of the BlackBerry Desktop Manager is installed on your computer. If the certificate synchronization tool is not installed on your computer, re-install the BlackBerry Desktop Software. For more information about installing the BlackBerry Desktop Software, see the printed documentation that came with your BlackBerry device.

About content compression
Content compression is designed to reduce the size of your BlackBerry device data while maintaining the integrity of that data. When content compression is turned on, your device compresses all device data, including messages, contacts, calendar entries, tasks, and memos. You should keep content compression turned on. If content compression and content protection are turned on, your device compresses device data before encrypting it.

Memory cleaning

About memory cleaning
Memory cleaning is designed to delete sensitive data from the temporary memory on your BlackBerry device. Examples of sensitive data include sensitive data in the cache for the key store browser, unencrypted data from email messages, LDAP authentication passwords, and data from certificate and key searches. When memory cleaning is turned on, the memory cleaning application is designed to delete sensitive data automatically in the following situations: when you insert your device in a holster when you do not use your device for a specified period of time when you synchronize with your computer when you change the time or the time zone for your device when you lock your device

Turn on memory cleaning

1. 2. 3. 4. 5. In the device options, click Security Options. Click Memory Cleaning. Change the Status field to Enabled. Press the Menu key. Click Save.
Change when your device deletes sensitive data from the temporary device memory
1. In the device options, click Security Options. 2. Click Memory Cleaning. 3. Perform any of the following actions: To prevent your BlackBerry device from deleting sensitive data when you insert your device in a holster, change the Clean When Holstered field to No. To prevent your device from deleting sensitive data when your device remains idle for a specified period of time, change the Clean When Idle field to No. To change how long your device waits after you stop using it before it deletes sensitive data, change the Idle Timeout field. 4. Press the Menu key. 5. Click Save.
Delete sensitive application data from the temporary device memory
1. 2. 3. 4. In the device options, click Security Options. Click Memory Cleaning. In the Registered Cleaners section, click an application. Perform one of the following actions: To delete sensitive data for the highlighted application, click Clean <Application>. Click OK. To delete sensitive data for all applications, click Clean Now.

Prerequisites: Two-factor authentication
Verify that you have set a BlackBerry device password. Verify that you know the smart card password. You should have received this password when you received your smart card.
Turn on two-factor authentication
1. 2. 3. 4. In the device options, click Password. Change the User Authenticator field to Smart Card. Press the Menu key. Click Save.
Import a certificate from a smart card
1. 2. 3. 4. 5. 6. 7. 8. 9. In the device options, click Security Options. Click Certificates. Press the Menu key. Click Import Smart Card Certs. Type your smart card password. Select the check box beside a certificate. Click OK. Type your key store password. Click OK.
Lock your device when you remove your smart card from your smart card reader
1. 2. 3. 4. 5. In the device options, click Security Options. Click Smart Card. Change the Lock On Card Removal field to Enabled. Press the Menu key. Click Save.
About smart password entry
If you use two-factor authentication and your BlackBerry device password or smart card password is numeric, you might be able to use smart password entry in some password fields. When smart password entry is turned on, your device is designed to remember the format of a password that you type in a password field. When you type the password again, your device applies a smart password filter to the password field. If the password is numeric, a 123 indicator appears beside the password field and you do not have to press the Alt key to type numbers. If the password is alphanumeric, an ABC indicator appears beside the password field.
Prerequisites: Smart password entry
Verify that the correct smart card driver and smart card reader driver are installed on your BlackBerry device. Verify that two-factor authentication is turned on.
Turn off smart password entry
You can turn off smart password entry to reduce the chance that someone might guess your BlackBerry device password or smart card password based on the smart password filter that your device applies to password fields. 1. In the device options, click Security Options. 2. Click General Settings. 3. Set the Smart Password Entry field to Disabled. 4. Press the Menu key. 5. Click Save. To turn on smart password entry again, set the Smart Password Entry field to Enabled.

5,506,865 5,267,261 5,600,754 5,710,784
5,109,390 5,544,196 5,414,796 5,778,338
5,511,073 5,267,262 5,657,420
5,228,054 5,568,483 5,416,797
5,535,239 5,337,338 5,659,569
BlackBerry 9000 smartphone model number: RBT71UW Research In Motion Limited 295 Phillip Street Waterloo, ON N2L 3W8 Canada Research In Motion UK Limited 200 Bath Road Slough, Berkshire SL1 3XE United Kingdom Published in Canada