Doc. No.

DOC-00028788

2007/05/03

HTC Corporation

Issued Date Revised Date

A08 2008/03/of 73

Doc. Title

Elf/Elfin series model Service Manual
HTC Proprietary Confidential Treatment Requested

Rev. A08

MAR 21, 2008

Engineering Mobility

SM-TP001-0704

6/30/2008 2:33:43 PM

Revision Control Table
Rev Date Contents Dept. PSE PSE Revised Ares Chang Ares Chang App Dept AX01 2007/05/03 First Release AX02 2007/05/21 Modify LEAKAGE CURRENT MEASUREMENT in page37 1. Modify the FS 1.5 ver and SPL 2. add the DIAGNOSTIC A01 2007/06/05 PROGRAM test step 3. Modify the COSMETIC INSPECTION CRITERIA A02 A03 A04 A05 A06 A07 A08 200708/10 Add reflash Touch flo tool on P44 Update SPL photo PSE PSE PSE PSE PSE PSE PSE Ares Chang Ares Chang Ares Chang Ares Chang Ares Chang Ares Chang Ares Chang GSD GSD GSD GSD GSD GSD GSD MV MV MV MV MV MV MV PSE Ares Chang GSD MV GSD GSD CVT MV Stage/Per
2007/08/21 Add LCD inspection criteria on P56 2007/08/22 Modify board Level on P66 2007/11/23 Modify the electric screw driver speed 2008/01/02 Modify the SPL 2008/01/30 Update LCD assembly process 2008/03/21 Update the USB CON repair noticed on P65

TABLE OF CONTENTS

CHAPTER 1 INTRODUCTION.....4 FEATURES......4 CHAPTER 2 TOOLS......10 2.1 REPAIR LEVEL DEFINITION..... 10 2.2 LIST OF SERVICING TOOLS..... 10 CHAPTER 3 DISASSEMBLING AND ASSEMBLING....11 CHAPTER 4 DIAGNOSTIC PROGRAM....21 4.1 LIST OF DIAGNOSTIC / WINCE TEST ITEMS..... 21 4.2 TEST PROCEDURE...... 22 4.3 BATTERY RUNDOWN TEST PROCEDURE.... 30 CHAPTER 5 SOFTWARE UPGRADE PROCEDURE....35 RUU (RE-FLASH UPGRADE UTILITY)..... 35 5.2 SD CARD UPGRADE..... 39 5.3 REFLASH TOOL FOR CHANGE COLOR ID UPGRADE PROCESS.... 41 CHAPTER 6 LEAKAGE CURRENT MEASUREMENT....44 CHAPTER 7 COSMETIC INSPECTION CRITERIA....48 7.1 CLASSES DEFINITION OF INSPECTIVE AREA.... 48 7.2 MAIN UNIT INSPECTION..... 49 COSMETIC OF CAMERA...... 52 7.4 DISPLAY INSPECTION:..... 53 CHAPTER 8 TROUBLESHOOTING AND REPAIR...54 CHAPTER 9 GENERIC SPARE PART LIST.....59 SPL FOR REPAIR...... 59 SPL PHOTO..... 60 BOARD LEVEL..... 64 REPAIR NOTICE OF THE USB CONNECTOR (CON9)....65
APPENDIX.....66 A GENERIC LABELING PLAN..... 66

CHAPTER 1 INTRODUCTION

This manual provides the technical information to support the service activities of the pocket PC phone. This document contains highly confidential information, so any or all of this document should not be revealed to any third party.

Features

Target Primary for consumer market with reduced size in thickness and length Platform Bar-type PDA form factor with Tri-band Edge, 2 Mega Pixel camera, Wi-Fi and Bluetooth Microsoft Windows Mobile 6 Professional Dimension 99.9 mm(L) x 58 mm(W) x 13.9 mm (T) 112 g with battery pack Processor/Chipset TI OMAP 850, 200Mhz Memory ROM 128 MB NAND (default) 256 MB NAND (optional) SDRAM: 64 MB mobile Double Data Rate (DDR) LCD Module 2.8" 240 x 320 dots resolution 65K-color TFT LCD with backlight Sensitive Touch Screen GSM/EDGE Function Internal antenna GSM/GPRS/EDGE Tri-band (900/1800/1900) GSM/GPRS/EDGE 900: 880-915, 925-960MHz 1800: 1710-1785, 1805-1880MHz 1900: 1850-1910, 1930-1990MHz Global roaming Auto band switching Generic Services Call Holding, Waiting, Forwarding Call Barring CLI (Calling Line Identity) SMS (Short Message Service) SMSMT, SMSMO, SM Reply, SM Replace, SM Acknowledgement, 8 Bits SMS Data Concatenated messages, up to 640 characters Display own number, telephone number storage capability in terminal and SIM card Network selection Cell broadcast Multi-party conference capability

Phase 2+ Unstructured Supplementary Service Data Audio Codec: AMR/EFR/FR/HR Network Lock CPHS (Partial)
SIM Access Profile Service Discovery profile HID profile File Transfer Profile Basic Printing Profile Activesync-Over-Bluetooth WiFi (manufacturer option) IEEE 802.11b/g compliant Internal WLAN antenna Data rate up to 54Mbps, auto fallback for extended range
E-GPRS Function EGPRS class B Multi-slot standard class 10 MO/MT SMS over GPRS PBCCH SIM 1.8/3V of SIM SIM Application Tool Kit release 98 class 3 and 99 (Partial) SIM+ (manufacturer option) Over the Air (OTA) programming Fixed Dialing Number (FDN) Abbreviation Dial Number (ADN) Security Pin 1 & 2 control Connectivity & Interface Bluetooth Compliant with v2.0 Class 2 transmit power Supported profiles: Generic Access profile Serial Port profile Headset profile Object Push profile PAN Hands-free profile Generic Object Exchange profile A2DP AVRCP
ELP mode Security 802.11i and AES However, OS doesnt support 802.11i and AES WPA authentication WEP, WPA, PSK, EAP-TLS, PEAP, LEAP, Signaling interfaces between the terminal device and the servers: mutually authenticated and encrypted utilizing TLS (RFC 2246) with RC4 encryption with SGA1 used as the message integrity check QoS 802.11 WME QoS 802.11e Fast AP to AP handover USB 2.0 with full speed 11-pin mini-USB audio jack in one HTC H2Wire support Micro SD card slot SDHC support
External antenna connector 1.8/3V SIM card
Key orientation shall be adjusted after view changed Send / Hands-free button
Digital Camera 2 MP Colors CMOS Fixed Focus Camera Preview mirror
Long Press during the call: Hands-free On/Off End button Volume Up & Down (Position: Upper left)
Power Battery Removable and chargeable Lithium ion battery, 1100 mAh Charging time: 4 hours max at 0 C in off mode or standby mode by AC 3 hours max at 25 C in off mode or standby mode by AC Battery life WMA: 12 hours (base on NSTL test case) WMV: 8 hours (base on NSTL test case) Talk time: 3.5 ~ 5 hours (base on RF power level 5~12) Standby time: 150 ~ 200 hours (base on multi-frame 2~5) AC adaptor AC input: 100 ~ 240V AC, 50/60 Hz DC output: 5V and 1A Keyboard/Button/Switch Power button (Position: Top) Short Press: system sleep on/off Long Press: power on/off One 5-way navigation pad Stylus Notification
Camera button (Position: Bottom right) Reset

Use For

Check for mini USB communication;

Remark

Earphone Headset AC Adapter WLAN AP Micro SD Card with Diagnostic test program (must be encoded by HTC)
For Audio test. Transfer AC to DC for Unit For WiFi test For unit diagnostic test HTC design
128MB micro SD memory card ( must For unit ROM code transfer to SD be encoded by HTC) card for re-flash

HTC design

Unit current consumption test fixture Power supply Current Meter Mobile tester Special Made Plastic Stick For RF test Assembly & Disassembly Measure Unit current consumption
HTC design Local purchase Local purchase Local purchase HTC special tools
Hand tools Label printer Lead-free Soldering station Air heater Assembly & Disassembly Print agency label if replacing M/B Board level repair Board level repair Local purchase Local purchase Local purchase Local purchase
CHAPTER 3 DISASSEMBLING AND ASSEMBLING

Assembly Procedure

Tools: 1. Glove & Lens Cleaning Tissue. 2. Plastic type tweezers. 3. PHILIP Screw Driver 000X40. 4. TORX Screw Driver T5X40 5. Flat Plastic Stick 6. ESD bracelet. 7. Air gun 8. Clean environment
Assemble the receiver in the receiver slot
Assemble the keypad into the slot on the bezel
Assemble the rigid-flex board.
Fasten the 2 screws as the location indicated and apply the mylar on the rigid-flex board to press down rigid-flex board FPC. 72H00353-10M Torque: 1.0 +- 0.1kg-cm

Assemble the Camera.

Assemble the LCD and LCD supporter and make sure that the FPC goes through the supporter hole.
Insert the LCD FPC into the slot and make sure that the white line on the FPC align with the M/B connectors edge and apply the Mylar on the LCD connecter.

Assemble the SIM Rubber.

Assemble the vibrator and put the wire in the fillister as the picture shown on the left.
Fasten the 2 screws to fix the main board with LCD supporter. 72H01050-00M Torque: 0.4 +- 0.1kg-cm
Insert the vibrator wire into connecter on the Main Board.
Assembly rigid flex board FPC on the Main Board and check the panel and LCD if any exists on the sruface( stain,

filament, scratchetc )

Warning: Please apply air gun to clean
the LCM & casing surface in CLEAN ENVIRONMENT , and ensure no dust or particle inside before assemble into bezel.
Assemble the speaker on the antenna cover slot at location indicate.
Assemble the antenna cover.
Fasten the 4 screws to fix the housing with bezel.

1&2 3&4

New screw P/N: 72H02401-00M Screw,Delta PT,T5,M1.5*6,ELFIN Torque: for new build, 1&2(Torque) : 1. 0.05kg-cm(700RPPM) 3&4(Torque) : 1.3 0.05kg-cm(700RPPM) Torque : For rework, 1&2(Torque):1.0 0.1 kg-cm(700RPPM) 3&4(Torque):1.3 0.1 kg-cm(700RPPM)

Assemble the battery.

Assemble battery cover and insert Stylus. -----Assembly process is done-----

Disassembly Procedure

Main Unit
Gently slide the battery cover toward this direction
Apply the force on the location indicates and Remove the battery cover
1. Pull out the Stylus. 2. Eject the micro SD card if inserted.
Unfasten the 4 screws (Red Circles).
Remove the antenna cover. If damage when disassemble the speaker/receiver, must replace new
Hold the flat plastic stick vertically and
slide through the gap to disassemble.
Unplug the rigid flex board FPC connecter
Remove the receiver, keypad FPC and keypad. If damage when disassemble the speaker/receiver, must replace new
Unfasten the 2 screws on the rigid-flex board. Remove the mylar* on the rigid-flex board. Release the touch window FPC connector by unlocking the switch. * This Mylar is reusable.
Remove the rigid-flex board and keypad from bezel.
1. Unplug the vibrator connecter. 2. Unfasten the 2 screws on the LCD supporter.
Disassemble the main board from B-cover by releasing the hooks. The hook on the B-cover to grab the main board at location indicates.
Remove the mylar and unlock the LCD connector and remove the FPC.
Remove the Camera from its connector
------ Disassembly process is done--------
CHAPTER 4 DIAGNOSTIC PROGRAM
4.1 List of Diagnostic / WinCE Test Items Mode No
1 Auto Test 2 Display Test 3 TouchPanel Test 4 B-Light Test 5 Vibrator Test 6 LED Test 7 SIM Test 8 MSIM Test 9 SD Card Test

Auto test.

Description

Function Test

Color bar/White/Black/R/G/B/Gray pattern. TP test F-Lght off / DIM / HIGH / S-HIGH test Vibrator on test. Red/Green/ Blue/Key Pad. SIM card test Mega SIM card test. SD card Read/Write test. ROM checksum test. SDRAM test VolUp / VolDn / Send / Up / Down / Left / Right / Act /End /Power /Camera RTC (Real time clock) test. Battery info check.

Diagnostic

10 ROMCHKSUM Test 11 RAM Tset 12 Button test 13 Timer test 14 Batt Info test

Run-in Test

Hour Hours Hours Hours 5 EXIT 2 Hour Run-in Test/PressUP key. 4 Hours Run-in Test/Press DN key. 8 Hours Run-in Test/Press LF key. 16 Hours Run-in Test/Press RG key. Prsee ACT key Option Option Option Option Option

Format FAT / Clear PIN (Personal information, talk times) Device Info
1 USB Test USB link test (Microsoft ActiveSync). Camera test. Bluetooth test. WLAN test.

Win CE

2 Camera Test 3 Bluetooth Test 4 WLAN Test

4.2 Test Procedure

How to select test item Using navigation button -"Up" or "Down" or to select the test items How to execute the test program: Press Action button to start each of test items.

Diagnostic test menu.

Display test
Black pattern. White pattern.
Red pattern. Green pattern.
Blue pattern. Color bar pattern.
Touch Panel test B-Light test

Vibrator test

LED test screen.
LED RED/BT ON LED GREEN/WiFi ON Press<Act> to next

SIM test MSIM test

SD Card Test

ROM check SUM RAM

Button test screen.
Timer check Battery information
Format storage test screen. USB link test screen (ActiveSync) Start->Programs->ActiveSync.
Bluetooth test screen. Start->Settings->Connections ->Bluetooth->Bluetooth->mode
Camera test screen. Start->Programs->Camera.

Doc. Title WinCE Test

USB Test

I. II.

Start up the Microsoft ActiveSyncprogram in the PC. Insert USB cable and connect unit to desktop/ or laptop. -> is

III. The USB to PC icon

appears on the Today screen when your device is connected to your desktop/ or laptop.

Camera Test

Tap Start->Programs->Camera or Press Camera button to turn on the Camera.
Make sure the device will present and enter the preview display.
Check camera pre-view and image quality.

Bluetooth Test - 1 I.

Tap icon COMM Manager on the Today screen and turn on Bluetooth.
Tap the icon Settings down-right the corner of the screen and select the Make this device. Checkbox.
III. Press Action key (Jog-ball) to go

next test pattern.

Bluetooth Test - 2
Tap Start->Settings->Connections-> Beam and select Receive all. Checkbox.

II. III.

To create a file, tap Start->Programs ->Notes->New. Tap and select the Beam file

Bluetooth Test - 3

IV. Once device is searched, tap the device to send the file. V. Return to Today screen and tap Start->Program->COMM Manager ->Bluetooth to turn off Bluetooth.

WLAN Test

I. II. Tap icon COMM Manager on the Today screen and turn on WLAN. Select the hot-spot/ or access point which searchable and appears on screen. III. Once the hot-spot (access point) is connected, press the IE button and logon Internet.

Reflash tool for change color ID Upgrade - 1(Encrypted SD card from hTc)
5. Turn off the device and insert Diagnostic SD card. 6. Press and hold camera key then press power key to entry Boot loader mode. 7. Chose Change Color ID to start Reflash tool for change color ID Upgrade procedure.
Reflash tool for change color ID Upgrade - 2(Encrypted SD card from hTc)
8. Chose which one color you want to change. 9. Following color ID and reflash the equally ROM code.
CHAPTER 6 LEAKAGE CURRENT MEASUREMENT
This is a quick method to measure if any abnormal leakage current on main board which caused high power consumption compare to GOOD main board.

(1) Requirement

- Power Supply
- Micro-current Meter - Current series JIG - CABLE - Battery JIG 1.Equipment need: A. Power Supply (set at 4 V /1A). B. Micro-Current Meter (support 0.5mA ~ 1A).
2. Fixture needed C. Cable D. Battery with extension cable E. Current series jig.( with black and red cable)
3. Connect cable (C) to positive polarity of power supply
(A) and current meter (B)
4. Connect cable of fixture( C ) to negative polarity of power supply (A) and current meter (B) Note : black cable to power supply (A) and red cable to current meter (B)
5. Setting is Ready for testing
Assemble Battery into device. ( Dont turn the power on at this moment )
Assemble Battery into device.
3. Connect cable (C) to positive polarity of
power supply (A) and current meter (B)
4. Connect cable of fixture( E ) to negative
polarity of power supply (A) and current meter (B)
5. Setting is Ready now for testing
( Dont turn the power on at this moment )
6.Turn on power supply ( 4V ) and current meter ( 2A )
Set the unit to : * Flight mode * Turn off Bluetooth
7. Measure flight mode current Choice Setting/System/Backlight/Brightness Adjust brightness level to power saves. Current value must under 108mA, if over, it means M/B failed, please replace M/B for repair. 8. Switch OFF the unit. Unit is turn off and no display. 9. Measure power off current Check current value on the current meter, Current value must less than 4.5mA, if over, it means M/B failed, please replace M/B for repair.

Conclusion

I. If current consumption test PASS when UUT in Flight and Sleep mode, it means that the M/B works normal. If current consumption test FAIL when UUT in Flight or Sleep mode, it means that the M/B works abnormal, please replace M/B and re-test again.

CHAPTER 7 COSMETIC INSPECTION CRITERIA
This document based on the experience of customers requirements is designated as HTC internal quality inspection standard of ELF products. These cosmetic criteria should be applied in QC1, QC2, CDIT stations. Regarding functional inspection of CDIT, please refer to CDIT SIP.
7.1 Classes definition of inspective area
7.2.1 Class A area => The front side of main unit involve all buttons, Wheel, and LED lens except LCD. 7.2.2 Class C area => 4 sides and back views of main unit include side key *3, volume key, Camera and stylus. 7.2.3 Class D area => Socket of battery, inner side of battery cover, Antenna, Micro SD/SIM Connector and battery connector

*. Figure 1

(Photo of inspection areas)

Class A

Class D Class C

7.2 Main unit inspection

7.3.1 System assembly inspection
General inspective regulations and according SPEC refer to IS-3047 Generic Cosmetic Inspection Criteria. In the event of any inconsistencies between this document of IS-4176 and the Relationship Agreement, the parties agree that this document of IS-4176 shall prevail.
Exposure of substratum is not acceptable for peeling. (Area 4 is included)If not exposure of substratum, please check by SPEC. of dot or scratch. (Area 4 is not included) Logo may not have blurred or double print., the peeling on logo is not acceptable. The character printing of main unit does not allow bad printing, scratch, dirty, lacquer peeling, dark/white dot on it) Camera lens dot, particle D 0.25mm burr 1.5mm , W 0.2mm ,
(Gap inspection ) Description 1. Status of main unit assembly. Accept criteria Defective assembly and deformed shape neither were nor allowed. Level Minor
Gap between touch panel and bezel.
Gap between touch panel and bezel < 0.7 mm (Skip corner and Enter the material to click)
Gap between upper / lower slid parts.
Gap between upper / lower slid parts < 1.0 mm Between key Gap<0.35 mm, Edge of key and C-part Gap <0.4 mm (gap) <0.35 mm Key stuck is not allowed. (gap) <0.35 mm Key stuck are not allowed Stylus assembly protruding, loose, missing, falling and deformed is not allowed. D,E parts(gap) <0.50 mm

Qwerty key Gap and around Gap Gap between navigation key and AP keys assembly. Gap around power button, record button, volume key, camera button Stylus Gap between battery cover and main unit.
A,B part (gap) <0.3 mm, around stylus (gap) <0.65 mm Gap between other mating parts. Stylus near key (gap) C part (gap) <0.3 mm A,B parts (gap) <0.3 mm, Stylus near Edge of C-part (gap) <0.3 mm B/C-part front and rear GAP Tolerance<0.1mm key (gap) :0.4mm Minor
0.9mm(Key stuck are not allowed) 0.9mm
& APP key hight APP KEY around GAP
2. (Step inspection ) Description 1. Step between upper / lower slid parts. 2. Others between upper / lower parts. Accept criteria (Step) < 0.50 mm (Step) < 0.40 mm Level Minor Minor

Cosmetic inspection:

1. (Scratch ) Description Accept criteria Class 1/Class 2 /Class 3 Exposure of substratum is not acceptable Scratch : L 7mm ,W 0.25mm ,N 3, S 10mm Bright mark area should be less than 1 mm x 10 mm Level

Class 2/ stylus

Class 4
Any damaged marks, shortage of plating and printing are Minor not acceptable. Wrong printing or illegible print is not allowed. Minor
2. (Contamination dot/Granule dot/Cave granule ) Description Accept criteria Class 1/Class 2 /Class 3 MS logo Spot 3. (Burr.etc.) Description Edge damage on all mating parts 2. Burr. 4. (Imprint mark ) Description Accept criteria Level Accept criteria L3mm, W0.254mm W: 0.25mm Max, sharp edge is not acceptable Level Minor Minor D 0.25mm,N 1 Minor Level
Class 1/Class 2 /Class 3 Cosmetic inspection refer to IS-3047 5. (Bright mark ) Description Accept criteria Level
Class 1/Class 2 /Class 3 Cosmetic inspection refer to IS-3047 6. (Lint) Description Accept criteria Level
Class 1/Class 2 /Class 3 Cosmetic inspection refer to IS-3047
P.S. Definition of lint identification This definition is not applicable to LCD

Cosmetic of Camera

Symptom Inner glass Glue Out side glass W Inner glass Line, Lint Out side glass Spot Inner glass

Standard Accept

Defect model Minor
Over to black area not accept 0.25 mm and L 3.0 mm , N 1
Should not affect to picture quality
Over to black area not accept D 0.25, N 1 Minor
7.4 Display inspection: Inspection Defects 1 Single 1.Bright Dots 2 adjacent 3 or more adjacent 2. Dark Dots 1 Single 2 adjacent 3. Dark or Bright lines 4. All Allowable Dots Defects Accept Level Red+ Green+ Blue S > 5mm. Total Number S > 5mm. Total Number S > 5mm. The black edge around display area. must be detected by front view. 0.03 < W 0.1 (mm) L 5 (mm) N 2 0.03 < W 0.3 < L N 5 0.1 < D N 4 0.1 < D N 4 0.1 (mm) 3.0 (mm) 0.3 (mm) 0.4 (mm) 3 Level Minor Minor Minor Minor Minor Minor Minor

2.1 Electrical Characteristic Defects
5. Shift and tilt of screen viewed area
2.2 Foreign Scratch, Objects or Lint On power off status

1. Scratch

2. Lint (linear foreign objects)
3. Spots 4. Fish eye on film 5. Breakage on film surface 6. Total acceptable defect quantity 10

Minor Minor Minor Minor

Not acceptable
CHAPTER 8 TROUBLESHOOTING AND REPAIR
Before repairing, please try to duplicate if the symptom exist or Customer mishandling
A B C Main Unit Does Not Respond to Power Button Main Unit Does Not Respond to Battery Switch Charge light is red when plug in AC adapter
(1) Make sure the Battery is installed properly to activate the battery pack. (2) Connect the AC Adapter, maybe the battery pack is exhaust. (3) Check the Battery cover is close properly. (4) Try with another battery pack. (5) Replace battery pack if necessary. (6) Try to enter boot loader mode, Perform Re-flash OS if successfully. (7) CMOS Camera is not assembled properly. (8) Check all connections including LCD FPC to Main Board. Try with another Main Board. (9) Fuse blown. (10) Customer abuse caused the power button fallen off (11) Both item 9 & 10, MB replacements is necessary unless you are authorized to do board level repair. (12) If Charge light is red when plug in AC adapter, it means the main battery is not charge enough and cant power on,
You just need to continue charge unit the light become Amber.
(13) Once the defective part has been identified, verify it again with the defective part whether the Symptom could be duplicated.
Touch Window Does Not Respond to Screen Tap
(1) Check the perimeter of Display between Bezel and Touch Window Surface for unusual foreign objects. Clean it, reassemble the unit and check the Touch Window function again. (2) Check the connection of LCD/Touch Window FPC whether is properly connected. (3) Try with another LCD/Touch Window. (4) Try with another Rigid-Flex board. (5) Try with another Main Board. (6) Replace LCD/Touch Window if necessary (7) Replace Main Board if necessary.

Buttons Do Not Respond

(1) Check the status of switches on the Main Board and the plastic parts of Button of the Button not responding. (2) Try with another Main Board, rigid-Flex or keypad. (3) Replace Main Board, rigid-Flex or keypad if necessary. (4) Once the defective part has been identified, verify it again with the defective part whether The symptom could be duplicated. (5) Hard Reset The unit.
Unusual Vertical / Horizontal lines or partial display
(1) Check the connection of LCD FPC whether is properly connected. (2) Try with another LCD. (3) Try with another Rigid-Flex board (4) Try with another Main Board. (5) Replace LCD if necessary (6) Replace rigid-Flex board if necessary (7) Replace Main Board if necessary. (8) Once the defective part has been identified, verify it again with the defective part whether the Symptom could be duplicated.

Back Light Does Not Turn ON/OFF
(1) Check the connection of FPC whether is properly connected. (2) Try with another LCD. (3) Try with another Rigid-Flex board (4) Try with another Main Board. (5) Replace LCD if necessary (6) Replace rigid-Flex board if necessary (7) Replace Main Board if necessary. (8) Once the defective part has been identified, verify it again with the defective part whether the Symptom could be duplicated.
micro SD Card cannot be used
(1) Check whether SD is fully inserted to the slot until you hear a click. (2) Try with another micro SD Card (3) Try with another Main Board. (4) Replace Main Board if necessary. (5) Once the defective part has been identified, verify it again with the defective part whether the Symptom could be duplicated.
PC Connection (USB) not possible
(1) Check whether Connection Settings in the MS ActiveSync is properly set. (2) Check whether it connects with other cables or cradle, customers cable might be damaged. (3) Check the external appearance of the connector on the unit whether it is physically damaged. (4) Replace Main Board if necessary. (5) Once the defective part has been identified, verify it again with the defective part whether the Symptom could be duplicated.
Wireless Connection (GSM / GPRS / BT / WLAN) not possible
(1) Make sure the user has been contacting the Carrier for SIM Card validation and activation. (2) Make sure the Wireless Connection Settings has been properly set. (3) Make sure the SIM Card is properly inserted to the SIM compartment. Make a life call or test It with the RF Test Station (Antenna Test). (4) Dismantle the Main Unit and check whether the Antenna cover is properly installed. (5) Try with another Antenna cover. (6) Try with another Main Board if necessary. (7) Once the defective part has been identified, verify it again with the defective part whether the Symptom could be duplicated.
Main Battery does not start
(1) Connect to the AC Adapter and see if it takes charge. Also check AC Adapter condition. (2) Check whether AC Adapter is functioning properly. (3) Check whether the condition of Battery Charging status is correct. (4) Dismantle the unit and check the appearance of Battery cover.
(5) Try with another Main Board or Replace Main Board if necessary. (6) Once the defective part has been identified, verify it again with the defective part whether the Symptom could be duplicated.
Battery discharges quickly even after fully charged
(1) Make sure the Battery Pack takes fully charge with AC Adapter. (2) Check whether the condition of Battery Charging status is correct. (3) Dismantle the unit and check the appearance of Battery cover. (4) Try with another Battery or Replace Battery if necessary (5) Try with another Main Board or Replace Main Board if necessary. (6) Once the defective part has been identified, verify it again with the defective part whether the Symptom could be duplicated.

Main Battery does not recharge
(1) Make sure the Battery takes fully charge with AC Adapter. (2) Check whether the condition of Battery Charging status is correct. Charge should be done In no more than 3 hours. (3) Dismantle the unit and check the appearance of Battery pack. (4) Try with another Battery or Replace Battery if necessary (5) Try with another Main Board or Replace Main Board if necessary. (6) Once the defective part has been identified, verify it again with the defective part whether the Symptom could be duplicated.
No Sound from Speaker or Distorted sound
(1) Check Sound & Notifications Settings in the unit for Sound Enabling. (2) Make sure its not MUTED. (3) Dismantle and Check whether the Speaker is properly installed (Orientation) (4) Make sure the connection point between MB and Speaker is free from contamination or dust. (5) Replace Speaker if necessary. (6) Replace Main Board if necessary. (7) Once the defective part has been identified, verify it again with the defective part whether the Symptom could be duplicated.
No Recorded Sound or Distorted sound
(1) Check Sound & Notifications Settings in the unit for Sound Enabling. (2) Make sure its not MUTED. (3) Dismantle and Check whether the Microphone is properly installed (check or missing rubber) (4) Replace Microphone if necessary. (5) Replace Main Board if necessary. (6) Once the defective part has been identified, verify it again with the defective part whether the Symptom could be duplicated.
Bezel, Housing Cosmetic damage
(1) Unless it is for Refurbishment, all Bezel, housing replacement due to cosmetic damage shall treat As out of warranty
CHAPTER 9 GENERIC SPARE PART LIST

SPL for Repair

Item HTC P/N 25 35H00095-00M 36H00539-00M 36H00560-00M 36H00570-00M 36H00578-00M 52H10057-41M 54H00240-00M 60H00094-00M 71H01952-01M 72H00353-10M 72H01050-00M 72H02401-00M 74H00849-03M 74H00875-09M 74H00876-00M 74H00892-01M 76H00965-00M 76H01214-00M 76H01810-00P 76H01811-00M 76H01861-00P 76H01915-00M 76H01918-00M 76H02031-00M 77H00203-00M Description BATTERY_LI-ION,1100mAh,3.7V,ICP553450AR,TWS,MAXELL cell,60/20degC,51.3*36.85*5.6mm Antenna Pre-Assy,AMPHENOL,Elf 1 each 2(B) Speaker,MP-131805BA,KDIC 1 each 1(A) Receiver,DTR893-001-01,MERRY 1 each 2(B) Vibrator,A4A-05-WBS-3,C.I.KASEI,RPM 12500+/each 1(A) Rigid-Flex Board Pre-Assy,keypad,GLOBAL FLEX, ,Elf 1 each 5(C) Camera Module,07PE01,LITEON,Samsung S5K3BAFB EVT2,GS8415,20.6*10.2*7.45mm 1 each 1(A) TFT-LCD Module,LMS283GF01,SAMSUNG,71.7*52.9*1.9mm 1 each 1(A) Keypad,HTC,AP,Black,ELF-Ceach 1(A) Screw,M1.6 X 2.5,TORX,FD,Ni-plated,Nylok,Gene Screw,HAMA NAKA SHOUKIN,RF board,Ni,TP-B,FPHM1.6x2.8,WIZARD Screw,Delta PT,T5,M1.5*6,ELFIN Stylus Pre-Assy,HTC,Black,ELF-Ceach 1(A) Cover Pre-Assy,HTC,Battery,Black,HTC Touch,ELF-Ceach 1(XA) Support Pre-Assy,LCD,ELF Housing Pre-Assy,HTC,Black,ELF-Ceach 3(A) Tape,LCD connect,Kapton RC-502; 3M 467,Hurricane-Robbie Mylar,Battery Connector,Charmer 0.05 each 1(A) Rubber,Silicon,Mic,Elf ME Gasket,camera,ELF Mylar,PC,keyboard,ELF Mylar,FPC,LCM,Elf Rubber,SIM,ELF Sponge,Receiver,Elf 0.01 each 1(A) Water Sensitive Label,4*2.5mm,Ming Jye,BlueAngels Using Remark Q'ty 1

Q'ty 1

Location CG1 (Gold Cap) PTC1 (Fuse) SW4 (Volume key) SW2,SW5,POWER_SW1, (Power SW) MIC1 (MIC) BT_ANT1 (Bluetooth ANT) WBCON_SW1 WCON_SW1(COAXIAL CONNECTOR,RF) CON10 (microSD card) CON3 CON4(Camera connector) CON2 (FPC connecter) WECON1(RF connector) PCON2(VIB connector) CON6 (SIM card) PCON1 (BATT connector) CON9 (USB connector)

Side A

Power_SW1 BT ANT CON3 SW4

Side B

CON10 PCON1 CON6 CON2 SW5 PTC1 MIC1 CON9 PCON2
Repair notice of the USB connector
1. When replacing the USB connector, please remove the defective component first, then solder on new component (75H00707-00M CON 9). The solder MUST ONLY be applied on SideA (Please refer to image below).
2. When replacing the USB connector, please remove the defective component first, then solder on new component (75H00708-00M CON 5). The solder MUST ONLY be applied on SideB (Please refer to image below).
75H00707-00M Connector I/O,11P,0.45Pitch,302-11101-10,ACT 1 each 1(A) CON9 75H00708-00M Connector I/O,11P,0.45Pitch,MJE20-11K7P20,ACON 1 each 2(B) CON5

APPENDIX

A Generic Labeling Plan 1. Agency label
1.1 Agency label 1.2 Unit label location explanation 1.3 Screen Protector

2. Battery label

battery label-TWS_WW version

1. Agency label

1.1 Agency label HTC P/N: 77H00495-00M Size: 36.8 X 51.25mm
1.2 Unit label location explanation Water sensitive label HTC P/N: 77HXXXXX-00M Qty: 1 Tamper evident label HTC P/N: 77HXXXXX-00M Qty: 1
2.1 battery label-TWS_WW version HTC P/N: 35H00095-00M
B. RF Antenna Test Specification
Antenna level testing is by air coupling within a shielding box. Regarding the setup configuration, please refer to RF Hardware Specification.

Items 1 2

Test Name
TxLevel E-GSM 900 ReceiverTest

TCH 512 512

lst Downlink CellPower -75 -75

Note BCCH=600

Camp @ DCS Band

BS Originate Call