The Ball Owners Manual

Please read this manual carefully before using your DC15

Owners manual

Please read this manual carefully before using your DC15.
Important safety instructions
Assembling Using your DC15 Using your DC15 (continued) Using your DC15 tools Washing your filter Emptying the clear bin Cleaning the clear bin Clearing blockages Using and maintaining optional accessories Using and maintaining optional accessories (continued) Troubleshooting tips Warranty and customer care

Wand cap

Wand release button Hose release button
Brushbar On/Off Power On/Off Carry handle

Cyclone

Shroud Airway inspection valve Clear binTM

Stabilizer

1 Assembling
IMPORTANT Ensure hose is straight when inserting wand. Please see section 9 for usage and maintenance instructions for accessories included with some vacuums. If you have any questions, please call the Dyson Helpline toll free at 1-877-397-6622 or log onto www.dyson.com

Brush tool

Stair tool

Crevice tool

Slide wand down inside hose until it clicks.
Slot wand into top of machine and click into place.
Wind cord counter-clockwise and secure with clip.

Click tools into place.

tip To quickly release cord, twist upper cord winder downwards. Twist back up before re-winding cord.

2 Using your DC15

CAUTION Please note: this machine is intended for domestic use only. Fine dust such as plaster dust or flour should only be vacuumed in very small amounts. The brushbar will automatically stop if it becomes obstructed. Do not press the cyclone release button while carrying the machine or it could fall and cause injury. Ensure the cyclone is secured to the machine. Do not shake the machine while carrying or it could fall and cause injury.

Carrying your DC15

Ensure machine is upright before carrying. Use the carry handle at the top of the cyclone to lift.

Using your DC15

Plug in and press transparent yellow ON/OFF switch.
Press stabilizer firmly to release cleaner head and pull handle towards you. Use stabilizer only do not stand directly on cleaner head to release vacuum.
Ensure stabilizer wheels are fully retracted and click in place or brushbar will not operate.
tip Do not apply weight to handle while pressing stabilizer.

3 Using your DC15

(continued)
IMPORTANT The brushbar will reset to ON each time you start the machine and put it in the cleaning position. If the brushbar stops during use, please refer to the clearing blockages section. Ensure stabilizer wheels are fully locked in place before releasing the machine. Consult your flooring manufacturers recommended instructions before vacuuming your flooring, rugs, and carpets. Some carpets will fuzz if a rotating brushbar is used when vacuuming. If this happens we recommend vacuuming in bare floors mode and consulting with your flooring manufacturer.

Brush control

To turn the brushbar OFF for bare or delicate flooring, rugs, and carpets, put the machine in the cleaning position, and press the red button. Press it again to restart brushbar.
Small movements of the wrist will create a zigzag motion in the cleaner head for easier cleaning around furniture.
When finished, push the handle firmly beyond the upright position to drop the stabilizing wheels.
Ensure stabilizer wheels are fully locked in place before releasing the machine.
tip Ensure the stabilizer clicks into place before vacuuming.
tip Twist and turn your wrist like you are turning a doorknob to make the most of DC15s maneuverability.

4 Using your DC15 tools

IMPORTANT Ensure machine is in upright position before using tools. To protect your floors, the brushbar will not rotate when the machine is in an upright position. Ensure hair and loose clothing are kept clear of wand cap when machine is switched on. Ensure wand cap is closed, unless using with tools. Powerful suction can cause the hose to `pull back please take care when using the wand. To avoid personal injury and to prevent the machine from falling when cleaning stairs, always place it at the bottom of the stairs. Do not use your vacuum cleaner outdoors or on wet surfaces. Vacuum may be used inside a garage only when used with the Model 08909 Dyson Car Cleaning Kit accessories. If used in a garage, care should be taken to wipe the soleplate and wheels with a dry cloth after vacuuming to clean off any sand, dirt, or pebbles that could damage delicate floors.

Wand mode

A Push back wand cap. Pull wand from inside handle until it clicks. B Press wand release button to release hose and wand handle from machine. To push wand back inside hose, ensure hose is straight. Press the same wand release button and push wand down into hose. The vacuum has been designed to follow you when used in wand or hose mode.

Hose mode

A First extend the wand, then press side hose release buttons to remove wand handle from hose, and pull hose to separate hose from wand. B Tools can be fitted directly to the end of hose or wand.

Stair cleaning

Always work with the machine at the bottom of the stairs.
tip When putting the wand back on the machine, make sure wand release button is facing forward.

5 Washing your filter

CAUTION Check your washable filter regularly and wash at least every 6 months according to instructions to maintain performance. Turn power off and unplug before washing the filter. Failure to do so could result in electric shock or personal injury. Do not use detergent to clean filter. Do not put the filter in the dishwasher, washing machine, tumble dryer, microwave, or near an open flame.
Press button to release cyclone and clear binTM from machine.
Lift filter release button and remove filter.
Separate blue filter and yellow case. Wash filter and case in cold water only. Repeat until water runs clear.

Air dry for at least 12 hours or overnight. Ensure filter is completely dry before refitting onto the machine.
tip The filter may require more frequent washing based on individual vacuuming habits. Check regularly.

6 Emptying the clear bin

CAUTION
Turn power off and unplug before emptying the bin. Failure to do so could result in electric shock or personal injury. Do not use the machine without the clear bin in place.
Empty bin as soon as the level of the MAX mark is reached at any point in the bin. Press button to release cyclone and bin from the machine.

Option 1

Push the button as shown to empty directly into trash. Shake or tap firmly to remove all dust from inside the cyclone.

Option 2

Emptying into a bag is recommended for allergy sufferers. Place bin in bag and push red bin emptying button.
Let the dust settle and close bin base securely before removing from bag and refitting cyclone and bin on machine.
The British Allergy Foundation is a UK national charity (Charity Re. No. 1003726) with the aim of improving awareness, prevention, and treatment of allergies. The British Allergy Foundation seal of approval is a UK registered trademark.

7 Cleaning the clear bin

Do not use detergents, polishes, or air fresheners to clean the clear bin. Do not immerse the cyclone in water. Ensure bin is completely dry before replacing.

Cleaning the shroud

(optional)
Ensure bin is empty (as detailed in section 6) and bin base is open. Press catch A to release the clear bin from the cyclone.
Clean shroud with a cloth or dry brush to remove lint.

Cleaning the clear bin

Ensure bin is empty and bin base is open. Rinse with cold water only. Ensure bin is dry before replacing.
Re-assembling the clear binTM
Holding carry handle, fit cyclone assembly inside the clear bin. Line up the front and rear guides and push down to click in place. Ensure the clear bin is secure before replacing on the machine.

8 Clearing blockages

CAUTION Turn power off and unplug before checking for blockages. Failure to do so could result in electric shock or personal injury. If any part of your machine becomes blocked, it may overheat and then automatically shut off. Unplug machine and leave to cool down for at least 60 minutes before clearing the blockage. For safety, please lay the machine on its side before checking for blockages. Please note: clearing blockages is not covered by your machines limited warranty. Beware of sharp objects when clearing blockages. Refit all parts of the machine securely before using it.
Check to see if tools, wand, and hose are clear of blockages. A To remove the hose, rotate base of hose downwards until it clicks, then pull away from the machine. B Squeeze release buttons to remove the airway inspection and check inside. C Pull the top end of the tube away from machine and check inside. D Undo soleplate fasteners with a coin. E Rotate endcaps and remove. F Pull out brushbar sections. G Cut out debris, avoiding bristles. A B C E D

tip When replacing the brushbars, insert them so the ends with the silver pin are facing outside of the vacuum.

9 Using and

maintaining optional accessories
Instructions for use For your safety
CAUTION Do not use your vacuum cleaner outdoors or on wet surfaces. If used in a garage care should be taken to wipe the soleplate and wheels with a dry cloth after vacuuming to clean off any sand, dirt, or pebbles that could damage delicate floors. Colors may vary.
Low reach floor tool For easier cleaning under low furniture
Mini turbine head Advanced turbine head removes dirt from upholstery, stairs, and the car
Mini turbine head maintenance
A Attach low reach floor tool to
A Push in to stop brushbar
A Remove soleplate B Remove and clean brushbars
C Replace brushbar D Replace soleplate

wand and recline handle

B Carpet Press rear pedal C Bare floors Press front pedal

from spinning

B Adapter release button not

used on all models

Using and maintaining optional accessories

(continued) A

Zorb carpet powder
CAUTION Do not use your vacuum cleaner outdoors or on wet surfaces. If used in a garage, care should be taken to wipe the soleplate and wheels with a dry cloth after vacuuming to clean off any sand, dirt, or pebbles that could damage delicate floors. Colors may vary.
Use Zorb for carpet cleaning B

30mins

A Sprinkle Zorb onto carpet B Ensure machine is

switched off

C Work into carpet pile D Wait 30 minutes E Vacuum the carpet

Troubleshooting tips

Problem Less than normal or no pickup while vacuuming upright, or machine turns off in use
Potential solution Remove and check washable filter to see if it is clean (filter should be blue in color). Wash filter if necessary as shown in section 5. Be sure the filter housing and airway inspection valve are snapped in securely and confirm there are no blockages. Confirm the airway inspection valve is in place and that there are no blockages. Remove the wand and check for blockages. Confirm the hose has no blockages or holes by stretching it out. Remove and check washable filter to see if it is clean (filter should be blue in color). Wash filter if necessary as shown in section 5.
Refer to page 3 for an illustration of your DC15. If you have any other questions, please call the Dyson Helpline at 1-877-397-6622. The Helpline is open 7 days a week to answer your questions.

Less than normal or no suction from wand or hose
Brushbar will not engage Brushbar will not turn off
When vacuuming upright, ensure that the stabilizer clicks into place before vacuuming. Ensure the machine is fully returned to the upright position and the stabilizer bar is locked into place. The brushbar defaults to the on position each time you turn your vacuum on. Press the brushbar button to turn the brushbar off for bare or delicate flooring, rugs, and carpets. Press stabilizer firmly to release cleaner head and then pull handle towards you. To make activating the stabilizer easier, press the foot pedal firmly while holding the handle, but do not apply weight or force to the handle.
Brushbar keeps turning on

Machine will not recline

Dyson customer care
Thank you for choosing to buy a Dyson vacuum cleaner.
If you have a question about your Dyson vacuum cleaner, call the Dyson Helpline at 1- 877- 397- 6622 with your serial number and details of where and when you bought the cleaner. Your serial number can be found on the rating plate, which is located on the machine behind the clear bin. Most questions can be solved over the phone by one of our Helpline staff. If your machine needs service, call the Dyson Helpline. We will discuss with you the options available for service. If your machine is under warranty and it is a covered repair, your machine will be repaired at no cost. To reach the Dyson Helpline call at 1- 877- 397- 6622, or visit Dyson online at www.dyson.com
Limited 2 year household warranty
To help us ensure you receive prompt and efficient service, please register your purchase with us. There are two ways to do this:
You can register by completing and returning the enclosed form to us by mail. Alternatively, you can register on line at www.dyson.com
This will confirm your ownership of your Dyson in the event of an insurance loss and enable us to contact you if necessary. If you have any questions about your Dyson, please call our customer helpline at 1- 877-397-6622, 7 days a week, or log on to our website at www.dyson.com Terms and Conditions of the Dyson 2 year limited warranty What is covered Your Dyson vacuum cleaner is warranted against original defects in material and workmanship for a period of two years from the date of purchase when used for private household purposes in accordance with the Dyson Owners Manual. This warranty provides, at no extra cost to you, all labor and parts necessary to ensure your vacuum cleaner is in proper operating condition during the warranty period. This warranty is subject to the following terms: What is not covered Dyson Canada Ltd. shall not be liable for costs, damages, or repairs incurred as a result of: Machines purchased from an unauthorized dealer. Clearing blockages from your machine. Use of parts not in accordance with the Owners Manual. Careless operation or handling, misuse, and/or lack of maintenance or use not in accordance with the Owners Manual. External sources such as weather. Repairs or alterations carried out by unauthorized parties or agents. Use of the vacuum cleaner other than for normal domestic household purposes within Canada, e.g., for commercial or rental purposes. Normal wear and tear, including normal wearing parts such as belt, filter, brush bar, hose assembly, and power cord (or where external damage or abuse is diagnosed). Use of parts and accessories other than those produced or recommended by Dyson Canada Ltd. Warranty Service Please fill out and return the Product Registration Form, or register on line at www.dyson.com Before service can take place, the terms of the warranty require that you contact the Dyson Helpline with your model name/number, serial number, date and place of purchase. Please keep your purchase receipt in a safe place to ensure you have this information. The serial number is found on the vacuum cleaners rating plate, which is located on the machine behind the clear bin. All work will be carried out by Dyson Canada Ltd. or its authorized agents. Any replaced defective parts will become the property of Dyson, Canada Ltd. Service under this limited warranty will not extend the period of this limited warranty. If your machine is not functioning properly, please call the Dyson Helpline at 1- 877-397-6622. Most issues can be rectified over the telephone by our trained customer care staff. If this is not possible Dyson Canada Ltd. will arrange for your vacuum cleaner to be repaired and returned in full working order at no extra cost to yourself. Warranty Limitations and Exclusions Any implied warranties relating to your vacuum cleaner, including but not limited to warranty of merchantability or warranty of fitness for a particular purpose, are limited to the duration of this warranty. This limitation is not allowed by some states and so this limitation may not apply to you. Your remedy for breach of this warranty is limited to the warranty service described above. Dyson Canada Ltd. will not be liable for any consequential damages or incidental damages you may incur in connection with your purchase and use of your vacuum cleaner. This limitation is not allowed by some states and so this limitation may not apply to you. This warranty gives you specific legal rights. You may also have other rights which vary by state. This warranty is not transferable.

Your serial number can be found on the rating plate, which is on the machine behind the clear bin.
Note your serial number for future reference:
This product is protected by the following intellectual property rights:
Patents/Application numbers:
GB 2407784 A PCT/GB04/004303 GB0416903.3 AU2002226556 CA 2,439,250 EP1370172 JP 2004-528876 US 2004/0074213 A1 AU2002225209 CA 2,438,073 EP1377197 JP2004-520138 US 2004-0111824 A1 AU2002225232 CA 2,438,079 EP1361815 JP 2004-520139 US 2004-0068827 GB 2404887 A WO 2005/016108 AU2002225207 GB 3020039 GB 3020040 CA 2,438,069 EP1361814 JP 2004-520137 US 2004/0112022 A1 AU2001240894 EP1268076 JP2003-528704 A US 6,835,222 AUCA 2,056,161 EP 0636338 JP1948863 US5078761 AU 2003283157 CA 2,495,053 EP1526796 JP 2004/526998 US 10/522,339 AU 2003283159 CA 2,495,066 EP1526797 GB 3020041 ED 000281191-0001 JP 2004-526999 US 10/522,478 AU 2003283161 CA 2,495,073 EP1526798 JP 2004-527000 US 10/523246 GB0416355.6 GB0416476.0 GB0416359.8 GB0410700.9 AU2002233553 CA 2,439,247 EP 1365676 JP 2004-524097 A US 2004-0078925 A AU2003252873 CA 2449304 EP1380247 JP 2003-344965 US 2004/0111828 A ED 000340500
Registered Design/Application numbers:

www.dyson.com

JN.14829 PN.08898-04-01 22.06.06

1 Assembling

IMPORTANT Ensure hose is straight when inserting wand. Please see back of manual for optional accessories. If you have any questions, please call the Dyson Helpline, or log onto www.dyson.com

Brush tool

Stair tool

Crevice tool

Slide wand down inside hose until it clicks.
Slot wand into top of machine and click into place.
Wind cable anti-clockwise and secure with clip.

Click tools into place.

2 Using your Dyson
IMPORTANT Please note: this machine is intended for domestic use only. Fine dust such as plaster dust or flour should only be vacuumed in very small amounts. The brushbar will automatically stop if it becomes obstructed. Do not press the cyclone release button while carrying the machine or it could fall and cause injury. Ensure the cyclone is secured to the machine. Do not shake the machine while carrying or it could fall and cause injury.
Carrying your Dyson Ensure machine is upright before carrying. Use the carry handle at the top of the cyclone to lift.
Using your Dyson Plug in and press ON/OFF switch.
Press pedal to release cleaner head and pull handle towards you. Use pedal only do not stand directly on cleaner head.
Ensure stabilising wheels are fully retracted or brushbar will not operate.

3 Using your Dyson

IMPORTANT The brushbar will be set to the ON position every time you start the vacuum. If the brushbar stops during use, please refer to the blockages section.
Brush control Press button to turn brushbar OFF for delicate rugs, looped carpets and hard floors. Press again to restart for carpets.
Using DC15 Small movements of the wrist will create a zigzag motion in the head, for easier cleaning around furniture.
When finished, push machine into an upright position to drop stabilising wheels. Ensure wheels are fully locked in place before letting go of the cleaner.

4 Using the tools

IMPORTANT Ensure machine is in upright position before using tools. To protect your floors, the brushbar will not rotate when the machine is in an upright position. Ensure hair and loose clothing are kept clear of wand cap when machine is switched on. Ensure wand cap is closed, unless using with tools. Powerful suction can cause the hose to pull back. Please take care when cleaning stairs.
Wand mode A Lift up wand cap and pull metal wand from inside handle until it clicks. B Press button to release hose and wand handle from machine. To push wand back inside hose, ensure hose is straight. Press wand release button and push wand down into hose.
Hose mode A First extend the wand, then press side buttons to remove wand handle from hose. B Tools can be fitted directly to the end of hose or wand.
Stair cleaning Always work with the machine at the bottom of the stairs.

5 Washing your filter

IMPORTANT Check your filter regularly and wash at least every six months. The filter may require more frequent washing if vacuuming fine dust.
Remove cyclone from machine.
Lift filter release catch and remove filter.
Separate blue filter and yellow case. Wash filter and case in cold water only. Repeat until water runs clear.
Dry for at least 12 hours. Ensure filter is completely dry before refitting onto the machine.

6 Emptying the clear bin

IMPORTANT
Recommended for asthma/allergy sufferers
Do not use the machine without the clear bin in place.
The British Allergy Foundation considers that this product may in proper use reduce exposure to both House Dust Mite (Der p 1) and Cat Allergen (Fel d 1). It is strongly recommended that a sensitive person should take care when emptying the clear bin. We recommend the manufacturers emptying instructions should be strictly followed. The British Allergy Foundation is a UK national charity (Charity Re. No. 1003726) founded in 1991 with the aim of improving awareness, prevention and treatment of allergies.
Empty bin as soon as the MAX mark is reached. Press catch to release cyclone and bin from the machine.
Option 1 Push the button as shown to empty directly into dustbin.
Option 2 Emptying in a bag is recommended for allergy sufferers. Place bin in bag and push button.
Let the dust settle and close bin base securely before removing from bag and refitting the bin on the machine.

7 Cleaning the clear bin

IMPORTANT Do not use detergents, polishes or freshening products. Do not immerse the whole cyclone in water. Ensure parts are completely dry before replacing.

Cleaning the shroud

(optional)
Ensure bin is empty and bin base is open. A Press catch to release the clear bin from the cyclone.
Clean shroud with a cloth or dry brush to remove fluff.

Cleaning the clear bin

Re-assembling the clear bin
Ensure bin is empty and bin base is open. Rinse with cold water only. Ensure bin is dry before replacing.
Holding carry handle, fit cyclone inside the clear bin. Line up the front and rear guides and push down to secure.

8 Clearing blockages

IMPORTANT If any part of the machine becomes blocked, the machine will automatically shut off. Unplug machine and clear blockage before restarting. Please ensure machine is upright before attempting to remove hose or airway inspection ports. Refit all parts of the machine securely before using it.
F G A B Check tools, wand and hose are clear of blockages. A To remove the hose, rotate base of hose downwards until it clicks, then twist away from the machine. B Squeeze release catches to remove the airway inspection and check inside. C Pull the top end of the tube away from machine and check inside. D Undo coloured soleplate fasteners with a coin. E Rotate endcaps to remove. F Pull out brushbar sections. G Cut out debris avoiding bristles. C Maintaining Mini turbine head A Undo fasteners and remove soleplate. B Remove brushbars and debris. When re-assembling, ensure brushbar arrows match those on central support C and slider is set as shown D.

DC15 accessories

These items can be used with your DC15. For further information visit the Dyson website www.dyson.com
Important safety information
Take care to ensure objects or body parts are not inserted into the cleaner head 1. This appliance is not intended for use by young children or infirm persons without supervision. Young children should be supervised to ensure they do not play with the appliance or place body parts near the cleaner head. 2. The plug must be removed from the socket outlet before cleaning or maintaining the appliance. 3. Check to ensure your electricity supply corresponds to that shown on the rating plate, which can be found on the back of the machine behind the hose. The machine must only be used as rated. 4. If the supply cable or the cleaner is damaged, disconnect from the socket immediately. The cable must be replaced by Dyson Ltd. or our appointed agent to avoid a hazard. 5. Do not use the cleaner if the cable or plug are damaged or if the cleaner has been damaged, dropped or has come in to contact with water or any other liquid. In these cases, contact the Helpline. 6. When vacuuming, certain carpets may generate small static charges in the clear bin. These are entirely harmless and not associated with the power supply. 7. Do not use the cleaner if any parts appear to be faulty, missing or damaged. 8. Do not carry out any maintenance work other than that shown in this manual or advised by the Helpline, and do not put anything into the openings or moving parts of the machine. 9. Only use parts recommended by Dyson; failure to do so could invalidate your guarantee. 10. If you have a query about your Dyson, call the Dyson Helpline with your serial number, which can be found at the back of the machine behind the hose.

DC15 List of patent and patent applications Major territories only =
WO 03/039317 GB0326102.1 PCT/GB04/004303 GB0416903.3 AU2002226556 CA2,439,250 EP1370172 JP2002-567120 US10/468,676 AU2002225209 CA2,438,073 EP1377197 JP2002-567130 US10/467,671 AU2002225232 CA2,438,079 EP1361815 JP2002-567134 US10/468,304 GB0318939.6 PCT/GB04/003414 AU2002225207

Dyson customer care

Every new Dyson domestic vacuum cleaner has a 2 year guarantee. If you have a query about your Dyson, call the Dyson Helpline with your serial number and details of when/where you bought the cleaner. Your serial number can be found on the rating plate, which is on the base of the machine behind the bin. Most queries can be solved over the phone by one of our trained helpline staff.
Mini turbine head Picks up pet hair and dirt from stairs and upholstery.
Car turbine head Cleans pet hair and fibres from confined spaces.
Low reach floor tool For easier cleaning under low furniture.

230-240V 50Hz 1200 W

FOR PATENT INFORMATION SEE OPERATING MANUAL 02422-01-04
DYSON LIMITED MALMESBURY SN16 ORP ENGLAND UK
Note your serial number for future reference:
Soft dusting brush Soft bristles to gently dust around the home.
Mattress tool Removes dirt and dust mites from mattresses and upholstery.
Stubborn dirt brush With stiff bristles for dried-in and stubborn dirt.

helpline

UK O87O1O4
7 days a week 8am - 8pm e-mail service@dyson.com
JN10663 PN08898-01-01 12.11.04
Flexi crevice tool Extends and flexes into awkward gaps.
Do you need spares or accessories? Contact the Dyson helpline or log on to www.dyson.com
CA2,438,069 EP1361814 JP2002-567129 US10/468442 AU2001240894 EP1268076 JP2001-572220 US10/239,426 AUCA2,056,161 EP0636338 JP1948863 US5078761 PCT/GB03/03132 PCT/GB03/03135 PCT/GB03/03142 GB0416355.6 GB0416476.0 GB0416359.8 GB0410700.9 AU2002233553 CA2,439,247
EP1365676 JP2002-570878 US10/468,469 AU2003252873 CA2449304 EP1380247 JP2003-344965 US10/683390
IRL (O1) 475 71O9 AU 18OO NZ O8OO 397 667
rights may exist in other territories

The Ball User Guide

Please read this guide carefully before using your DC15