Do not disassemble or modify the device. Do not install the embedded wireless module into other device.
Optical Drive Safety Instructions
The HD DVD-ROM and multi-function drives employ a laser system. To ensure proper use of this product, please read this instruction manual carefully and retain for future reference. Never attempt to disassemble, adjust or repair a HD DVD, CD/DVD drive, CD-RW drive, Multi-drive or any other optical drive. You could damage the drive. You would also be exposed to laser light or other safety hazards, resulting in serious injury. Always contact an authorized Toshiba service provider, if any repair or adjustment is required.
Location of the Required Label
(Sample shown below. Location of the label and manufacturing information may vary.)
This appliance contains a laser system and is classified as a CLASS 1 LASER PRODUCT. To use this model properly, read the users guide carefully and keep it for your future reference. Never attempt to disassemble, adjust or repair a HD DVD, CD/DVD drive, CD-RW drive, Multi-drive or any other optical drive. You could damage the drive. You would also be exposed to laser light or other safety hazards, resulting in serious injury. Always contact an authorized Toshiba service provider, if any repair or adjustment is required.

Copyright

This guide is copyrighted by Toshiba America Information Systems, Inc. with all rights reserved. Under the copyright laws, this guide cannot be reproduced in any form without the prior written permission of Toshiba. No patent liability is assumed, however, with respect to the use of the information contained herein. 2007 by Toshiba America Information Systems, Inc. All rights reserved.
Export Administration Regulation
This document contains technical data that may be controlled under the U.S. Export Administration Regulations, and may be subject to the approval of the U.S. Department of Commerce prior to export. Any export, directly or indirectly, in contravention of the U.S. Export Administration Regulations is prohibited.

Notice

The information contained in this manual, including but not limited to any product specifications, is subject to change without notice. TOSHIBA CORPORATION AND TOSHIBA AMERICA INFORMATION SYSTEMS, INC. (TOSHIBA) PROVIDES NO WARRANTY WITH REGARD TO THIS MANUAL OR ANY OTHER INFORMATION CONTAINED HEREIN AND HEREBY EXPRESSLY DISCLAIMS ANY IMPLIED WARRANTIES OF MERCHANTABILITY OR FITNESS FOR ANY PARTICULAR PURPOSE WITH REGARD TO ANY OF THE FOREGOING. TOSHIBA ASSUMES NO LIABILITY FOR ANY DAMAGES INCURRED DIRECTLY OR INDIRECTLY FROM ANY TECHNICAL OR TYPOGRAPHICAL ERRORS OR OMISSIONS CONTAINED HEREIN OR FOR DISCREPANCIES BETWEEN THE PRODUCT AND THE MANUAL. IN NO EVENT SHALL TOSHIBA BE LIABLE FOR ANY INCIDENTAL, CONSEQUENTIAL, SPECIAL, OR EXEMPLARY DAMAGES, WHETHER BASED ON TORT, CONTRACT OR OTHERWISE, ARISING OUT OF OR IN CONNECTION WITH THIS MANUAL OR ANY OTHER INFORMATION CONTAINED HEREIN OR THE USE THEREOF.

Back up your files to disks (or other removable media) on a regular basis. Label the backup copies clearly and store them in a safe place. It is easy to put off backing up because it takes time. However, if your hard disk suddenly fails, you will lose all the data on it unless you have a separate backup copy. For more information, see Data and system configuration backup in the Windows operating system on page 187. Use Error-checking and Disk Defragmenter regularly to conserve disk space and improve performance. Scan all new files for viruses. This precaution is especially important for files you receive via diskette, email, or download from the Internet. Take frequent breaks to avoid repetitive-motion injuries and eyestrain. Do not turn off the computer if a drive indicator light indicates a drive is active. Turning off the computer while it is reading from or writing to a disk may damage the disk, the drive, or both. Before turning off the computer, use the Shut Down command or Sleep command. See Using and configuring Sleep mode on page 68 to learn more about Sleep. The Windows operating system records information, such as your desktop setup, during its shutdown procedure. If you do not let the Windows operating system shut down normally, details such as new icon positions may be lost.

Using the keyboard

Your computers keyboard contains character keys, control keys, function keys, and special Windows keys, providing all the functionality of a full-size keyboard.
(Sample Illustration) Keyboard

Character keys

Typing with the character keys is very much like typing on a typewriter, except that: The space bar creates a space character instead of just passing over an area of the page. The lowercase letter l (el) and the number 1 are not interchangeable. The uppercase letter O and the number 0 are not interchangeable.
Making your keyboard emulate a full-size keyboard
Although your computers keyboard layout is compatible with a standard full-size keyboard, it has fewer keys. A standard full-size keyboard has two Enter, Ctrl, and Alt keys; editing keys; cursor positioning keys; and a numeric keypad. Pressing the Fn key simultaneously in combination with one of the specially marked keys allows you to emulate a full-size keyboard. Your computers keyboard has only one Enter and one Ctrl key. Most of the time, this does not matter. However, some programs assign separate functions to the right and left Ctrl and Alt keys, or to the regular and numeric pad Enter keys on the full-sized keyboard. Using the Fn key, you can simulate these separate keys, as follows: Press Fn and Ctrl simultaneously to simulate the Ctrl key on the right side of the enhanced keyboard.

Starting a program

The easiest way to start a program is to double-click the name of the file that contains the information you want to work on. To find the file, use the Start menu or Windows Explorer. If you prefer to open the program first, you have four options. You can: Double-click the icon for the program on your desktop Use the Start menu Use Windows Explorer or the Start menu to locate the program file Use the Search or Start Search field in the Start menu
The next three sections explain how to start a program from the Start menu, Windows Explorer and the Start Search field.
Starting a program from the Start menu
When you install a program, the operating system usually puts an icon in the All Programs menu. To start a program that has an icon in the All Programs menu, follow these steps, which use the Windows WordPad program as an example: 1 Click Start, and then All Programs. The Windows operating system displays the All Programs menu, which lists programs and program groups. If your program is listed, go to step 3, otherwise, continue with step 2.
If you pause with your mouse on All Programs, it will open it up. You may need to scroll up or down to see the complete list. Click the program group, in this example, Accessories. The Accessories menu is displayed. Click the program, in this example, WordPad. WordPad opens. To close the program, click the Close button in the upper-right corner of the programs window.
Starting a program from Windows Explorer
If a program is not listed in the All Programs menu, you can start it from Windows Explorer. Windows Explorer gives you a view of your computers contents as a hierarchy or tree. You can easily see the contents of each drive and folder on your computer. To use this method, you should know the file name and location of the programs executable file (this file ends with.exe). This example opens WordPad using Windows Explorer. 1
Click Start, and then All Programs. If you pause with your mouse on All Programs, it will open it up. You may need to scroll up or down to see the complete list. Click Accessories. Click Windows Explorer. In the left part of the window, double-click Computer to expand the window. In the left part of the window, click the line that ends in Local Disk (C:). In the left part of the window, under the Local Disk C: icon, double-click the folder containing the program, in this case Program Files. Windows Explorer shows the contents of the Program Files folder on the right side of the window. The left side of the window shows all the folders contained within the Program Files folder.
In the left part of the window, double-click Windows NT. In the left part of the window, double-click Accessories. Windows Explorer shows the contents of the Accessories folder on the right side of the window.

Inserting a compact disc

To insert a compact disc into the drive: 3 Make sure the computer is turned on. The drive will not open if the computers power is off. Make sure the drives in-use indicator light is off. Press the drives eject button. The disc tray slides partially out of the drive (about 1 inch).
Grasp the tray and pull it fully open.
(Sample Illustration) Drive tray fully extended 5 Hold the disc by its edges and check that it is free of dust. If the disc is dusty, clean it as described in Caring for CD or DVD discs on page 89. 6 Place the disc carefully in the disc tray, label side up.
(Sample Illustration) Positioning the disc in the drive 7 Gently press the disc onto the center spindle until it clicks into place. Handle DVDs and CDs carefully, making contact only with the center hole and edge. Do not touch the surface of the disc. Do not stack discs. If you incorrectly handle the discs, you could lose data. 8 Make sure the disc is completely on the spindle and is lying flat on the tray.
If you insert the disc incorrectly, it may jam the drive. If this happens, contact Toshiba support for assistance. 9 Push the disc tray in by pressing gently on the center of the tray until it clicks into place. You are ready to use the disc.

Playing an audio CD

Insert an audio CD and close the disc tray. If the computer is turned on, Windows Media Player opens and the CD begins to play. You can use the Windows Media Player program to control the CD. To access the Windows Media Player, you can open it through the Start menu.
When using Windows Media Player, your system may not be able to activate Sleep or Hibernation modes. To prevent this from occurring, close Windows Media Player before you select Sleep or Hibernation mode.

Stop button

Play/Pause button
(Sample Image) Windows Media Player screen The Windows Media Player control panel works much like an ordinary compact disc player: To play the CD or to pause, click the Play/Pause button. To stop the CD, click the Stop button.
Before putting on headphones to listen, turn the volume down. Do not set the volume too high when using headphones. Continuous exposure to loud sound can harm your hearing.

Playing optical media

If you insert a CD/DVD into the optical drive and the Auto-Run feature does not automatically start your disc, try launching the CD/DVD manually. To do this, follow these steps: Click Start, and then Computer. Click the optical drive icon. The disc drive will run the CD/DVD. If your disc does not run using this method, try using an application that is associated with the media on the disc. For example, if it is a music CD, open Windows Media Player and use it to select and then play the CD. For other types of media, use the associated software to open the files on the disc.

Inserting a charged battery
To insert a battery: Wipe the terminals of the charged battery with a clean cloth to ensure a good connection. Insert the charged battery into the slot until the latch clicks. The battery pack has been designed so that you cannot install it with reverse polarity. If the battery does not slide into the slot easily, move the battery release lock to the unlocked position and try again. Do not force the battery into position.
(Sample Illustration) Inserting the battery 3 Slide the battery release lock to the locked position.
(Sample Illustration) Locking the battery release lock 4 Turn the computer right side up.
Taking care of your battery
Reconnect any cables that were removed in step 3 of Removing the battery from the computer on page 101. Restart the computer.
The following sections offer tips on how to take care of your battery and prolong its life.

Safety precautions

If the battery pack produces an odor, overheats or changes color or shape while it is being used or charged, turn off the computers power immediately and disconnect the power cord/cable from the power socket. Carefully remove the battery pack from the computer. Do not try to disassemble a battery pack. Do not overcharge or reverse charge a battery. Overcharging will shorten its life, and reverse charging could damage it. Avoid touching the metal terminals of the battery with another metal object. Short-circuiting the battery can cause it to overheat and may cause damage to the battery or the computer. Do not incinerate a spent battery, as this could cause it to explode and release caustic liquid. If a battery is leaking or damaged, replace it immediately. Use protective gloves when handling a damaged battery. To replace the main battery, use an identical battery that you can purchase through the Toshiba Web site at accessories.toshiba.com. A reverse polarity condition should be avoided with all batteries. The main battery is designed so that it cannot be installed in reverse polarity. Charge the battery only in the computer or in a battery charger designated as an approved option. When you install the battery pack, you should hear a click when it is seated properly. Do not expose the battery pack to fire. The battery pack could explode.

Maintaining your battery

Fully discharging your battery pack will allow better accuracy of the battery meter. To fully discharge your battery pack: Periodically, disconnect the computer from a power source and operate it on battery power until the battery pack fully discharges. Before doing so, follow the steps below: 3 Turn off the computers power. Disconnect the AC adaptor and turn on the computers power. If it does not turn on, go to step 4. Operate the computer on battery power for five minutes. If the battery pack has at least five minutes of operating time, continue operating until the battery pack is fully discharged. If the battery light flashes or there is some other warning to indicate a low battery, go to step 4. Connect the AC adaptor to the computer and the power cord/cable to a power outlet. The DC-IN or AC powerlight should glow blue, and the battery light should glow amber to indicate that the battery pack is being charged. If the DC-IN or AC power-light indicator does not glow, power is not being supplied. Check the connections for the AC adaptor and power cord/cable. Charge the battery pack until the battery light glows blue.

The ConfigFree utilities include the following: Connectivity DoctorThe Connectivity Doctor utility is used to analyze network connections and fix networking problems with your notebook computer. For more information, see Connectivity Doctor on page 159. Profile SettingsThe Profiles utility lets you switch between network configurations. For more information, see Profile Settings on page 160.
This section contains information about the ConfigFree main screen, and how to start and set up ConfigFree. For more detailed information on setting up and using ConfigFree, see the Help File included in the application.

Starting ConfigFree

To start ConfigFree, be sure the computer has a wired or wireless connection. Then perform any of the following steps: Click Start, All Programs, Toshiba, Networking, and then ConfigFree. Double-click the ConfigFree icon in the Notification Area.
Press the TOSHIBA Assist button (if applicable to your system) to open the TOSHIBA Assist, and then click the ConfigFree icon. Click the ConfigFree icon then click the desired utility. in the Notification Area, and
If your computer is not connected to a network, the ConfigFree icon in the Notification Area is displayed with an X.
ConfigFree Utilities Connectivity Doctor
The Connectivity Doctor lets you analyze your network connections and fix network connection problems. Using Connectivity Doctor, you can view detailed network information by simply moving the mouse pointer. The Connectivity Doctor works with the following network devices: Wired and wireless network devices Access points Status of the PC Network Connections Status of wired and wireless connections Wireless Connection band (a/b/g etc.)
The Connectivity Doctor displays the following information:
Status of Wireless Connection switch
(Sample Image) Connectivity Doctor screen

Profile Settings

The Profile Settings utility lets you save network settings in profiles. ConfigFree profiles are useful for easily switching network settings and devices.You can switch network settings simply by selecting the profile with the desired settings. If you visit a client company occasionally, for example, you can set up a profile to match that environment and connect to the network. Similarly, users who access networks in the office and at home can set up profiles to handle these networking environments. A profile contains the currently configured network settings on the computer, as well as information about any network devices. The following settings can be saved (or captured) in a profile: Internet settingsincludes LAN settings (proxy server settings) and the address of a home page that opens automatically when Internet Explorer starts Deviceslets you enable or disable settings of wired and wireless network devices, infrared devices, and set the power status of Bluetooth antennas TCP/IP settingsincludes DHCP, IP address, subnet mask, default gateway, DNS server, and WINS server settings Personal firewall settings for Internet connections Bluetooth Security Level (for example, high or medium) Enable UAC (User Account Control) setting

To create a profile: 3 Click the icon in the Notification Area.
Move the pointer to Profile. Click Open Settings. The ConfigFree Profile Settings window appears.
(Sample Image) ConfigFree Profile Settings window 4 Click Add to start the Create Profile Wizard.

Chapter 6

If Something Goes Wrong
Some problems you may encounter when using your computer are relatively easy to identify and solve. Others may require help from your network administrator or the manufacturer of the software program. This chapter aims to help you solve many problems by yourself. It covers the problems you are most likely to encounter. If all else fails, contact Toshiba. You will find information on Toshibas support services at the end of this chapter.
Problems that are easy to fix
Your program stops responding.
If you are working with a program that suddenly freezes all operations, chances are the program has stopped responding. You can exit the failed program without shutting down the operating system or closing other programs. To close a program that has stopped responding: 1 Press Ctrl, Alt, and Del simultaneously (once), then click Start Task Manager. The Windows Task Manager window appears.
Problems when you turn on the computer
2 Click the Applications tab. If a program has stopped responding, the words not responding appear beside its name in the list. 3
Select the program you want to close, then click End Task. Closing the failed program should allow you to continue working. If it does not, continue with the next step.
Close the remaining programs one by one by selecting the program name, then End Task. Click Start, and then click the arrow next to the Lock button in the lower-right part of the Start menu. The Shut Down menu appears.
To power off your computer: 1
(Sample Image) Shut Down menu 2 Click Shut Down. The computer shuts down completely.
These problems may occur when you turn on the power.
The computer will not start.
Make sure you attached the AC adaptor and power cord/cable properly or installed a charged battery. Press and hold the power button for at least 10 seconds. If you are using the AC adaptor, check that the wall outlet is working by plugging in another device, such as a lamp. Verify that the computer is on by looking at the on/off indicator. If the indicator is glowing, the computer is on. Also, try turning the computer off and then on.
If you are using an AC adaptor, verify that the computer is receiving power from the external power source by looking at the AC power light. If the indicator is glowing, the computer is connected to a live external power source.
The computer starts but when you press a key nothing happens.
Verify that the active program accepts text input. Try clicking your mouse on an area where you can type text and try typing again. Your computer may be in Sleep mode and have a software or resource conflict. When this happens turning the power on returns you to the problem instead of restarting the system. To clear the condition, press Ctrl, Alt, and Del simultaneously. Then shut down the computer via software, or follow the steps if your program stops responding (see Problems that are easy to fix on page 162). Clearing the condition may get the computer running, but it will not solve a resource conflict. Read the documentation that came with the conflicting device and Resolving a hardware conflict on page 168.

My browser cannot find the URL address I typed in.
Make sure you separated the domain names of the address with the forward slash (/). Check the spelling of each name and the syntax of the address carefully. A single incorrect letter or missed character will make it impossible for your browser to locate the site.
My browser cannot find a site I bookmarked.
The World Wide Web is constantly changing. A site you bookmarked yesterday may not be available today or its server may be down for temporary repair. Try again later.
Resolving a hardware conflict
The Windows operating system can help you
If the operating system has started properly but you still have a problem using your computer, the online Help can assist you in troubleshooting the problem. To access the Windows operating system Help and Support: Click Start, then click Help and Support, or press F1. The Help and Support window appears. Then do one or both of the following: In the search field, type in the topic for which you need help and follow the on-screen instructions. Click one of the options listed in the window and then follow the on-screen instructions.
You can connect to Support Online by clicking Microsoft Customer Support or by going to Toshiba support at pcsupport.toshiba.com.
If you receive an error message telling you there is a device driver conflict or a general hardware problem, try using Windows Help and Support to troubleshoot the problem first. For help on hardware conflicts: 3 Click Start, then click Help and Support, or press F1. Click Troubleshooting in the Find an answer section. A list of category links appears. Click a topic under Hardware and drivers and follow the steps.
If there is still a problem, the operating system should display a message that explains what the conflict is.

A plan of action

The smooth operation of the system depends on the interaction of all devices, programs, and features. If the system or one of its attached devices is not working, resolving the problem can be timeconsuming and frustrating. The recommended procedure for getting multiple devices to work together is to add and set up one device at a time. After you add each device, test it to make sure it and all previously connected devices work.
The device most recently connected to the system is the one most likely to be causing a conflict.

Resolving conflicts

There are several things you can do to resolve hardware conflicts: Get the most recent drivers from the manufacturer. Disable the device. For an older device, remove it from the computer. Disable another system component and use its resources for the new device. See Fixing a problem with Device Manager on page 169. Reconfigure the device so that its requirements do not conflict. Refer to the devices documentation for instructions about changing settings on the device.

Fixing a problem with Device Manager
Device Manager provides a way to check and change the configuration of a device. Changing the default settings using Device Manager can cause other conflicts that make one or more devices unusable. Device Manager is a configuration tool for advanced users who understand configuration parameters and the ramifications of changing them.
Checking device properties
Device Manager provides a way to view the properties of a device. Properties include the name of the manufacturer, the type of device, the drivers installed, and the system resources assigned to the device. To check a devices properties: 3 Click Start, Control Panel, System and Maintenance, System, and then Device Manager. To view the device(s) installed, double-click the device type. To view the properties, double-click the device. The operating system displays the Device Properties dialog box, which provides an array of tabs. They may include: The General tab, which provides basic information about the device.
The Resources tab, which lists resources assigned to the monitor, optional external optical drive, optional external diskette drive, and other power-using functions. This tab does not appear if the device is not using resources. The Driver tab, which displays the drivers being used by the device. This tab also provides options for updating the driver or rolling back the driver in case the new version is causing a problem.
The tabs that appear in the dialog box vary from one device to another. For more information about Device Manager, refer to Windows online Help.

Memory problems

Incorrectly connected or faulty memory modules may cause errors that seem to be hardware or even software related. It is worthwhile checking for these first: 1 Click Start, and then click the arrow next to the Lock button in the lower-right part of the Start menu. The Shut Down menu appears. 4 Click Shut Down. The computer shuts down completely. Remove the memory module, following the instructions in Removing a memory module on page 53. Reinstall the memory module, following the instructions in Installing a memory module on page 47, and making sure the module is seated properly. Check for the error again. If the error recurs, remove the memory module entirely and check for the error again. If removing the memory module eliminates the error, the memory module may be faulty. If the error recurs without the memory module installed, the error is not caused by the memory module.
TECHNICAL NOTE: You must have at least one memory module installed for the computer to work.

Power and the batteries

Your computer receives its power through the AC adaptor and power cord/cable or from the system batteries (battery, optional secondary battery, and real-time clock (RTC) battery). Power problems are interrelated. For example, a faulty AC adaptor or power cord/cable will neither power the computer nor recharge the batteries. Here are some typical problems and how to solve them:

The screen does not look right.
You can change the display settings by clicking a blank area of the desktop with the secondary control button, then clicking Personalize. This opens the Personalization window. Click Windows Color and Appearance to choose the colors for the screen. Click Display settings to choose the screen resolution.
The built-in screen flickers.
Some flickering is a normal result of the way the screen produces colors. To reduce the amount of flickering, try using fewer colors. To change the number of colors displayed: 3 Right-click in a blank area of the Windows desktop. Click Personalize, and then Display Settings. Change the Colors option and click OK.
For more information see Windows Help.
A message displays saying that there is a problem with your display settings and that the adapter type is incorrect or the current settings do not work with your hardware.
Reduce the size of the color palette to one that is supported by the computers internal display. To change the display properties: Right-click in a blank area of the Windows desktop. Click Personalize, and then Display Settings. Adjust the screen resolution and/or color quality. Click OK.
The display mode is set to Simultaneous and the external display device does not work.
Make sure the external monitor is capable of displaying at resolutions of 800 x 600 or higher. Devices that do not support this resolution will only work in Internal/External mode, and not simultaneous mode.
Small bright dots appear on your TFT display when you turn on your computer.
Small bright dots may appear on your screen display when you turn on your computer. Your display contains an extremely large number of thin-film transistors (TFT) and is manufactured using highprecision technology. Any small bright dots that may appear on your display are an intrinsic characteristic of the TFT manufacturing technology. Over a period of time, and depending on the usage of the computer, the brightness of the screen will deteriorate. This is also an intrinsic characteristic of the screen technology. When the computer is operated on battery power, the screen will dim and you may not be able to increase the brightness of the screen while on battery power.

Disk drive problems

Problems with the hard disk or with a diskette drive usually show up as an inability to access the disk or as sector errors. Sometimes a disk problem may cause one or more files to appear to have garbage in them. Typical disk problems are:
You are having trouble accessing a disk, or one or more files appear to be missing.
Make sure you are identifying the drive by its correct name (A: or C:).

Error-checking

Run Error-checking, which analyzes the directories, files and File Allocation Table (FAT) on the disk and repairs any damage it finds. To run Error-checking: 3 Click Start, and then Computer. Right-click the drive you want to check. On the pop-up menu, click Properties. The drives Properties box appears.

The printer will not print.
Check that the printer is connected to a working power outlet, turned on and ready (on line). Check that the printer has plenty of paper. Some printers will not start printing when there are just two or three sheets of paper left in the tray. Make sure the printer cable is firmly attached to the computer and the printer. Run the printers self-test to check for any problem with the printer itself. Make sure you installed the proper printer drivers as shown in Setting up a printer on page 60 or in the instructions that came with the printer. You may have connected the printer while the computer is on. Disable Sleep mode, turn off the computer, and turn off the printer. Turn the printer back on, make sure it is online, and then turn the computer back on.
Try printing another file. For example, you could create and attempt to print a short test file using Notepad. If a Notepad file prints correctly, the problem may be in your original file. If you cannot resolve the problem, contact the printers manufacturer.
The printer will not print what you see on the screen.
Many programs display information on the screen differently from the way they print it. See if your program has a print preview mode. This mode lets you see your work exactly as it will print. Contact the software manufacturer for more information.

Modem problems

(Available on certain models) This section lists common modem problems.
The modem will not receive or transmit properly.
Make sure the cable from the modem to the telephone line is firmly connected to the computers modem port and the telephone line jack. Check the port settings to make sure the hardware and software are referring to the same COM port. See Determining the COM port on page 111. Check the communications parameters (baud rate, parity, data length and stop bits) specified in the communications program. It should be set up to transmit at 300, 1200, 2400, 4800, 9600, 14400, 28800, 33600 bps (bits per second) or higher. Refer to the programs documentation and the modem manual for information on how to change these settings.
The modem is on, set up properly but still does not transmit or receive data.
Make sure the line has a dial tone. Connect a telephone handset to the line to check this. The other system may be busy or off line. Try making a test transmission to someone else. For more information regarding your systems V.92 modem, visit the Toshiba Web site at pcsupport.toshiba.com.

Have your factory Restore/Reconfiguration CD(s) on hand in case you need any files from them (available on certain models). Do not guessfollow directions carefully! It is often necessary to run an installation utility firstbefore connecting a new hardware item to the computer. If the device is connected first, it may be very difficult to complete the installation successfully. Always carefully follow the installation instructions that accompany the hardware or software. Restart the Windows operating system. Always restart the Windows operating system after each installation, even if the installation utility does not prompt you to do so. This will ensure that the installation is completed, and will clean up anything that the installation utility left behind. Do one installation at a time. If you have several new items to add to your computer system, install just one at a time, creating Restore Points immediately before each successive installation. This will make it much easier to determine the origin of any new problems. For best results, follow this sequence: 5 Back up critical data. Create a Restore Point. Install one item of hardware or software. Restart the Windows operating system. Use the new hardware or software for a while, noting any new problems. Make sure that your critical applications (email, business applications, etc.) are working correctly, and verify that important devices are still functioning. For each additional hardware or software item, repeat these steps, starting at step 1 if any of your critical data has changed, or starting at step 2 if no critical data has changed.
If you have followed the recommendations in this chapter and are still having problems, you may need additional technical assistance. This section contains the steps to take to ask for help.
Before you contact Toshiba
Since some problems may be related to the operating system or the program you are using, it is important to investigate other sources of assistance first.
Try the following before you contact Toshiba:
Review the troubleshooting information in your operating system documentation. If the problem occurs while you are running a program, consult the programs documentation for troubleshooting suggestions. Contact the software companys technical support group for their assistance. Consult the dealer from whom you purchased your computer and/or program. Your dealer is your best source for current information.
For the complete detailed specifications for your computer, visit pcsupport.toshiba.com. Go to the Tech Support Center, select your particular model from the list and go to the Detailed Specifications for that model. For the number of a Toshiba dealer near you in the United States, call: (800) 457-7777.

Contacting Toshiba

If you still need help and suspect that the problem is hardwarerelated, Toshiba offers a variety of resources to help you.

TFT display See active-matrix display. universal serial bus (USB) USB is a serial bus that supports a data transfer rate of up to 480 Mbps (480 million bits per second). USB can connect up to 127 peripheral devices through a single allpurpose USB port. USB allows hot swapping of peripherals. See also bus, hot swapping, serial. upload To send a file to another computer through a modem or network. See also download.
USB See universal serial bus (USB).
utility A computer program designed to perform a narrowly focused operation or solve a specific problem. Utilities are often related to computer system management.
Web See World Wide Web. Wi-Fi A registered trademark term of the Wi-Fi Alliance that stands for Wireless Fidelity, and is another term for the communication protocol to permit an Ethernet connection using wireless communication components. World Wide Web (www) The worldwide network of Web sites linked together over the Internet. A user of the Web can jump from site to site regardless of the location of the computer hosting the site. See also Internet.
AC adaptor 42 AC power connecting adaptor 43 accessories memory 47 adding memory 47 Alt keys 76 Application Cards 196 audio files 118 audio features 118 notification 98 power plan 201 power plan hot key 100 real-time clock (RTC) 92 removing 101 BIOS Setup see Toshiba Hardware Setup Bridge Media Adapter inserting memory media 124 removing memory media 124 button power 46 start 110
backing up files 74 battery changing 101 charge indicator light 44, 95 charge not lasting 172 charging 42, 44 conserving power 98 disposal 106 low charge 97 monitoring power 44, 95 not charging 171
CD creating 88 playing an audio 87 CD, using 83 character keys 75 charging the battery 44 checking device properties 169 click 56 communications network connection 113
set up 111 compact disc positioning 86 compact discs handling 86 inserting 85 removing 89 compact disk drive using 83 computer caring for 71 cleaning 71 moving 71 non-system disk or disk error message 165 not accessing disk drives 164 running on battery power 91 setting up 40, 48 warning resume failure message 164 computer lock 72 computing tips 73 connecting to a power source 42 connection set up 114 control buttons 56 Ctrl keys 76