DSL filter (not included) required if you have DSL high-speed Internet service

Telephone line cord

Charger adapter (small)

Charger Telephone base

Battery installation and charging
Install the battery as shown below. After installing the battery, you might be able to make and receive short calls. For best performance, charge the handset for at least 16 hours before use. When the battery power is low, the handset will beep, display LOW BATTERY and will flash on the handset screen. Place the handset in the telephone base or charger to charge the battery when not in use. See the table on page 51 for battery operating times. 1. Insert the plug of the battery as indicated. Make sure it is plugged securely and matches the color-coded label inside the battery compartment. 2. Place the battery with the label THIS SIDE UP facing up and the wires inside the battery compartment. 3. Align the cover flat against the battery compartment, then slide it upwards until it clicks into place. 4. Charge the handset by placing it in the telephone base or charger. The handset charge light will be on when charging.
Charge light If the handset will not be used for a long time, disconnect and remove the battery to prevent possible leakage. To purchase replacement batteries, visit our website at www. vtechphones. com or call 1 (800) 595-9511. In Canada, go to www.vtechcanada. com or call 1 (800) 267-7377.
Mounting bracket installation
Your telephone base comes with the mounting bracket installed for desktop use. If you prefer to mount your telephone on the wall (optional), it is designed to mount on a standard telephone wall plate. Wall mounting bracket installation: 1. Slide the bracket down and away from the telephone base. 2. Tilt the top of the bracket down so that it rests on the base. Align the grooves on the bracket with the tabs on the base. See image 2 below. 3. Slide the bracket down until it clicks into place. See image 3 below. 4. Align the holes on the telephone base with the standard wall plate and slide down until the telephone is secure. 3 4

>KEY TONE LANGUAGE

KEY TONE ON

Language

You can select ENGLISH, FRANAIS or ESPAOL to be used in all screen displays. To change the setting: 1. Press MENU/SELECT to display the menu when the handset is not in use. 2. Press or to select > LANGUAGE, then press MENU/SELECT. 3. Press or to scroll through the choices. 4. Press MENU/SELECT to confirm your selection. You will hear a confirmation tone.

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>LANGUAGE CLR VOICE MAIL

LANGUAGE ENGLISH

Clear voice mail
If you subscribe to voicemail service offered by your telephone service provider, NEW VOICE MAIL and will appear on the handset, and the VOICEMAIL light on the telephone base will flash when you have new voicemail messages. Please contact your local telephone company for more information and assistance about using your voicemail service. After you have listened to all new voicemail messages, the indicators on both the handset and telephone base will be turned off automatically. Use the clear voicemail feature when the telephone indicates that there is new voicemail but there is none (for example, when you have accessed your voicemail from a different telephone line while away from home). Clearing the voicemail waiting indicator only turns off the indicators; it does not delete your voicemail message(s). If there actually are new voicemail messages, your local telephone company will continue to send the signal which will turn the indicators back on. To manually turn off these indicators: 1. Press MENU/SELECT to display the menu when the handset is not in use. >CLR VOICE MAIL 2. Press or to select >CLR VOICE MAIL, then press DIRECTORY MENU/SELECT. The screen displays TURN INDICATOR OFF? 3. Press MENU/SELECT to confirm your selection. You will TURN INDICATOR OFF? hear a confirmation tone.
The telephone service provider may alert you to new messages with a stutter (broken) dial tone. Contact your service provider for details.

Telephone operation

The screen displays the elapsed time as you talk (in hours, minutes and seconds). When predialing (preview numbers before dialing), press MUTE/REMOVE or OFF/CLEAR to backspace and delete; press and hold REDIAL/PAUSE to insert a dialing pause.
1. Press /FLASH or 2. Dial the number. -OR1. Dial the number. 2. Press /FLASH or

Make a call

/SPEAKER
/SPEAKER. /SPEAKER or any of the dialing key (0-9, #, *).

Answer a call

Press /FLASH,

End a call

Transfer an external call
You can transfer an external call from one handset to any other handset. Model DS6121-2 1. During a call, press INT to put the call on hold at the CALLING originating handset. Its screen displays CALLING OTHER HANDSET OTHER HANDSET. 2. The destination handset rings and its screen displays OTHER HANDSET IS CALLING. OTHER HANDSET 3. To answer the call at the destination handset, press IS CALLING /FLASH, /SPEAKER, INT or any dialing keys (0-9, #, *) on the destination handset. 4. Now the party at the originating handset can have a INTERCOM conversation with the party at the destination handset. Both screens display INTERCOM. 5. Press OFF/CLEAR on the originating handset, or place it back in the telephone base or charger to transfer the external call to the destination handset. The originating handset displays CALL TRANSFERED. If you wish to cancel call transfer during intercom mode and reconnect to the external call: Press /FLASH on the originating handset. -OR Press OFF/CLEAR or INT on the destination handset, or place it back in the telephone base or charger.
If the destination handset does not pick up the intercom call, the originating handset can return to the external call by pressing /FLASH, OFF/CLEAR or INT. If a call remains on hold for about 100 seconds, or if the destination handset is in the directory, in the call log, or out of range, the screen of the originating handset shows UNABLE TO CALL TRY AGAIN and reconnects to the external call automatically.
Models DS6121-3/DS6121-4/DS6121-5/DS6122-5 1. During a call, press INT to put the call on hold at the TRANSFER TO: originating handset. The screen displays TRANSFER TO: 2. Use the dialing keys to enter the destination handset number. The originating handset screen displays CALLING CALLING HANDSET X. HANDSET X 3. The destination handset rings and its screen displays HANDSET X IS CALLING. HANDSET X 4. To answer the call at the destination handset, press IS CALLING /FLASH, /SPEAKER, INT or any dialing key (0-9, #, *) on the destination handset. 5. Now the party at the originating handset can have a conversation with the party at the destination handset. INTERCOM Both screens display INTERCOM. 6. Press OFF/CLEAR on the originating handset, or place it back in the telephone base or charger to transfer the external call to the destination handset. The originating handset displays CALL TRANSFERED. If you wish to cancel call transfer during intercom mode and reconnect to the external call: Press /FLASH on the originating handset. -OR Press OFF/CLEAR or INT on the destination handset, or place it back in the telephone base or charger.
Switch between external and intercom call
If you are on an external call and you wish to intercom another handset without disconnecting the external call: Model DS6121-2 1. During a call, press INT to put the call on hold at the originating handset. Its screen displays CALLING OTHER HANDSET. 2. The destination handset will ring and its screen will display OTHER HANDSET IS CALLING. 3. To answer the call at the destination handset, press /FLASH, /SPEAKER, INT or any dialing keys (0-9, #, *) on the destination handset. 4. Now the party at the originating handset can have a conversation with the party at the destination handset. Both screens display INTERCOM. 5. Press INT repeatedly on the originating handset to alternate between the external call (outside call) and the intercom call.

Call log

HANDSET X XX MISSED CALLS

CALL LOG EMPTY

Missed calls indicator
When the handset is not in use and there are unreviewed calls in the call log, its screen will display XX MISSED CALL(S). Each time a call log entry marked NEW is reviewed, the number of missed calls decreases by one. When all the missed calls have been reviewed, the missed calls indicator will no longer display. If you do not want to review the missed calls one by one, press and hold OFF/CLEAR to erase the missed calls indicator. All the entries will be considered old and kept in the call log.

VTECH 595-9511 3:45

Review the call log
1. Press CID when the handset is not in use. 2. Press or to browse through the call log. -OR1. Press MENU/SELECT when the handset is not in use. 2. Press or to select >CALL LOG. 3. Press MENU/SELECT. 4. Press or to browse through the call log. The name (if available), telephone number, date and time of all incoming calls are displayed on the screen. There will be an error tone when the list reaches the beginning or end of the call log.
>CALL LOG RINGER VOLUME
Make a call log entry ready to dial
Although the call log entries received have 10 digits (the area code plus the seven-digit number), in some areas, you may need to dial only the seven digits, or a 1 plus the seven digits, or a 1 plus the area code plus the seven digits. You can change the number of digits that you dial from or store in the call log. While reviewing the call log, press # repeatedly to display different dialing options for local and long distance numbers before dialing or saving the telephone number in the directory. See the example on the right. You may also press 1 repeatedly to add or remove a 1 in front of the telephone number before dialing or saving it in the directory. See the examples on the right. When the number displayed is in the correct format for dialing, press /FLASH or /SPEAKER to call the number.
800-595-9511 1-800-595-9511 595-9511 1-595-9511 595-9511 1-595-9511
800-595-9511 1-800-595-9511

Dial a call log entry

1. When in the call log, press or to scroll to the desired entry. 2. Press /FLASH or /SPEAKER to dial the entry.

30 www.vtechphones.com

Save a call log entry to the directory
1. When in the call log, press or to scroll to the desired entry. 2. Press MENU/SELECT. You can edit the phone number, if necessary. Make sure the number is in the correct dialing format for your area. Press MENU/SELECT when done. Edit the name, if necessary. Press MENU/SELECT when done. 3. Successful programming is indicated by SAVED on the handset display along with a confirmation tone. If the entry is already saved in the directory before, the screen will display ALREADY SAVED. If there is no caller ID information, the screen will display UNABLE TO SAVE.

Basic operation Answering system

Message capacity

The answering system can record and store up to 99 messages. A message can be up to four minutes in length. The total storage capacity for the announcement, messages and memos is approximately 14 minutes. Messages will remain available for replay until they are deleted.

www.vtechphones.com 35

Activate the answering system
If you have caller ID service, the clock will be set automatically with incoming calls, but you will need to make sure the year is correct. See Set the clock for instructions on how to set the year, time and day manually. Press and hold /SKIP or /REPEAT while setting the minutes or year to advance or decrease by increments of ten.
The answering system must be turned on to answer and record messages. Press ANS ON/OFF to turn the answering system on or off. If the answering system is turned on, it will announce Calls will be answered, and the ANS ON/OFF light will be on. If the answering system is turned off, it will announce Calls will not be answered, and the ANS ON/OFF light will be off.

Set the clock

Prior to playing a message, the answering system announces when it was received. Before using the answering system, set the year, time and day, so that messages are dated correctly. If the clock is not set before new messages are recorded, the system will announce Time and day not set before each message is played to remind you to set the clock. 1. Press CLOCK. The system announces the clock setting (e.g. year, time and day), then announces: To set the clock, press CLOCK. 2. Press CLOCK. The system announces the current year. 3. Press /SKIP or /REPEAT until the system announces the correct year, then press CLOCK. The system announces the current hour. 4. Press /SKIP or /REPEAT until the system announces the correct hour, then press CLOCK. The system announces the current minute.
5. Press /SKIP or /REPEAT until the system announces the correct minute, then press CLOCK. The system announces the current day. 6. Press /SKIP or /REPEAT until the system announces the correct day, then press CLOCK. After a confirmation tone, the system announces the new clock setting and exits programming mode.

This feature programs the system to beep every 10 seconds to alert you of new messages. The tone will stop when all new messages have been reviewed. To set the message alert tone: 1. Press SETUP when the telephone is not in use until the system announces the message alert tone setting. 2. Press /SKIP or /REPEAT to select on or off, then press SETUP to save the setting and go to the next setting, or press /PLAY/STOP to save and exit setup mode.

www.vtechphones.com 39

Outgoing announcement
The outgoing announcement is the greeting callers hear when calls are answered by the answering system. The telephone is preset with a greeting that answers calls with Hello, please leave a message after the tone. You can use this preset announcement, or replace it with your own. While in the ANNC menu, press ANNC again to exit at anytime.

Play your announcement

1. Press ANNC when the telephone is not in use. The system will announce Announcement. Press PLAY or press RECORD. 2. Press /PLAY/STOP to play. You can press /PLAY/STOP again to stop the playback.
Record your own announcement
1. Press ANNC when the telephone is not in use and the system will announce Announcement. Press PLAY or press RECORD. 2. Press RECORD and the system announces, Record after the tone. Press STOP when you are done. 3. After the tone, speak towards the microphone at the bottom front of the telephone base from about nine inches away. 4. Press /PLAY/STOP when finished. 5. The answering system will automatically playback the newly recorded announcement. Press /PLAY/STOP to stop the playback at anytime. 6. Press /PLAY/STOP again to replay the recorded announcement. Press RECORD to record again (follow steps 2 through 4) if desired. Press ANNC to exit programming mode.
Your announcement can be up to 90 seconds in length. Announcements shorter than two seconds will not be recorded. When your announcement is deleted, calls will be answered with the preset announcement.

Delete your announcement

1. Press ANNC when the telephone is not in use and the system will announce Announcement. Press PLAY or press RECORD. 2. Press X/DELETE and the system will announce Announcement deleted.

New message indication

If the memory is full, the system will answer after 10 rings and announce, Memory is full. Enter the remote access code. If the answering system is off, the system will answer after 10 rings and announce, Please enter your remote access code. If the system has less than five minutes of recording time left, the remaining time will be announced. If F is flashing in the message window, the memory is full. You will have to delete some messages before new ones can be recorded.

Command **0 Play all messages. Play only new messages. Delete the current message (during playback). Delete all messages. Repeat the current message (during playback). Stop. Hear a list of remote commands. Skip to the next message (during playback). Record a new announcement. End the call. Turn the answering system on or off. Function
4. Hang up or press 8 to end the call.
Handset display screen messages
ALREADY SAVED CALL LOG EMPTY CALLING HANDSET X (for DS6121-3/DS6121-4/DS6121-5/DS6122-5) CALLING OTHER HANDSET (for DS6121-2) CONNECTING. CHARGING DIRECTORY EMPTY ENDED HANDSET X IS CALLING (for DS6121-3/DS6121-4/DS6121-5/DS6122-5) OTHER HANDSET IS CALLING (for DS6121-2) INTERCOM INCOMING CALL INTERCOM ENDED LINE IN USE LIST FULL LOW BATTERY
The telephone number you have entered is already stored in the directory. There are no call log entries. Calling another handset.
The cordless handset is searching for the telephone base. A handset with low battery has been placed in the telephone base or charger to recharge. There are no directory entries. You have just ended a call. Another system handset is calling.
The handset is on an intercom call. There is an incoming call. The handset is terminating an intercom call. A handset or another telephone on the same line is in use. The directory is full. The battery needs to be recharged.

www.vtechphones.com 47

Appendix
MICROPHONE ON MUTED NEW VOICE MAIL NO LINE NO SIGNAL, CALL ENDED NOT AVAILABLE AT THIS TIME OUTSIDE CALL **PAGING** PHONE PLACE IN CHARGER RINGER MUTE SAVED SPEAKER UNABLE TO CALL TRY AGAIN UNABLE TO SAVE
MUTE has been turned off and the person on the other end can hear you. The microphone is muted temporarily during a conversation. There are new voicemail messages from the local telephone company. There is no telephone line connected. Communication between handset and telephone base is lost during a call. One handset is already viewing the call log or directory and another handset attempts to review it. Connected to the external call during call transfer. The cordless handset locator has been activated. The handset is in use. The battery is very low. The handset should be placed in the telephone base or charger. The ringer is muted temporarily during incoming call. Your operation has been saved. The handset speakerphone is in use. You have attempted to make an intercom call, but the handset you are calling is out of range or on an external call. You are attempting to save caller ID entry with no name or number.

WARNING CHECK BATTERY!

XX MISSED CALLS
The battery is not installed or not installed properly in the handset. -OR The battery needs to be replaced. -OR An incorrect battery has been installed. Use only the supplied VTech battery or equivalent. There are unreviewed calls in your call log.

When using your telephone equipment, basic safety precautions should always be followed to reduce the risk of fire, electric shock and injury, including the following: 1. Read and understand all instructions. 2. Follow all warnings and instructions marked on the product. 3. Unplug this product from the wall outlet before cleaning. Do not use liquid or aerosol cleaners. Use a damp cloth for cleaning. 4. Do not use this product near water (for example, near a bathtub, kitchen sink, or swimming pool). 5. Do not place this product on an unstable table, shelf, stand or other unstable surfaces. 6. Slots and openings in the back or bottom of the telephone base and handset are provided for ventilation. To protect them from overheating, these openings must not be blocked by placing the product on a soft surface such as a bed, sofa or rug. This product should never be placed near or over a radiator or heat register. This product should not be placed in any area where proper ventilation is not provided. 7. This product should be operated only from the type of power source indicated on the marking label. If you are not sure of the type of power supply in your home, consult your dealer or local power company. 8. Do not allow anything to rest on the power cord. Do not install this product where the cord may be walked on. 9. Never push objects of any kind into this product through the slots in the telephone base or handset because they may touch dangerous voltage points or create a short circuit. Never spill liquid of any kind on the product. 10. To reduce the risk of electric shock, do not disassemble this product, but take it to an authorized service facility. Opening or removing parts of the telephone base or handset other than specified access doors may expose you to dangerous voltages or other risks. Incorrect reassembling can cause electric shock when the product is subsequently used. 11. Do not overload wall outlets and extension cords. 12. Unplug this product from the wall outlet and refer servicing to an authorized service facility under the following conditions: A. When the power supply cord or plug is damaged or frayed. B. If liquid has been spilled onto the product. C. If the product has been exposed to rain or water. D. If the product does not operate normally by following the operating instructions. Adjust only those controls that are covered by the operation instructions. Improper adjustment of other controls may result in damage and often requires extensive work by an authorized technician to restore the product to normal operation. E. If the product has been dropped and the telephone base and/or handset has been damaged. F. If the product exhibits a distinct change in performance. 13. Avoid using a telephone (other than cordless) during an electrical storm. There is a remote risk of electric shock from lightning. 14. Do not use the telephone to report a gas leak in the vicinity of the leak. 15. Only put the handset of your telephone next to your ear when it is in normal talk mode. 16. The power units are intended to be correctly oriented in a vertical or floor mount position. The prongs are not designed to hold the plug in place if it is plugged into a ceiling or an under-the-table/cabinet outlet.

The system does not receive caller ID or the system does not display caller ID during call waiting.
Caller ID entries do not Although the call log entries you receive have 10 digits, (the area code plus the seven-digit number), in some areas, you may need to dial only the seven digits, or a 1 plus the seven digits, match the numbers I or a 1 plus the area code plus the seven digits. You can change the number of digits that you need to dial. dial from the call log. While reviewing the call log, press # repeatedly to display these dialing options for local and long distance numbers before dialing or saving the telephone number. CONNECTING. is The handset may be out of range. Move it closer to the telephone base. shown in the handset Make sure the power cord is securely plugged into the telephone base. Use a working electrical display window. Why outlet that is not controlled by a wall switch. dont I get a dial tone Reset your telephone by unplugging the power adapter from the telephone base. Disconnect when I try to use this the battery from the cordless handset. Wait for 15 seconds, then plug in the power adapter and telephone? re-install the battery. Place the handset in the telephone base and allow up to one minute for the handset and telephone base to synchronize. Other electronic products may prevent your handset and telephone base from communicating with each other. Try installing your telephone base as far away from these electronic devices as possible: wireless routers, radios, radio towers, pager towers, cellular telephones, intercoms, room monitors, televisions, personal computers, kitchen appliances and other cordless telephones.
The answering system does not answer after the number of rings to which I programmed it.
Make sure the answering system is on. When the answering system is on, the red light on the ANS ON/OFF key should be lit. If toll saver is activated, the number of rings changes to two when there are new messages recorded (page 37). If the memory is full or if the answering system is off, the system will answer after ten rings. In some cases, the answering system will be affected by the ringing system used by the local telephone company. When recording the announcement, make sure you speak in a normal tone of voice about nine inches from the telephone base. Make sure there is no background noise (television, music, traffic, etc.) when recording. Press VOL on the telephone base to increase the speaker volume.
The outgoing announcement is not clear. The messages on the system are very difficult to hear. The answering system does not record messages. The messages on the answering system are incomplete.
Make sure the answering system is on. If the answering machine memory is full, it will not record new messages until some old messages are deleted. If a caller leaves a very long message, part of it may be lost when the system disconnects the call after four minutes. If the memory on the system becomes full during a message, the system stops recording and disconnects the call. If the callers voice is very soft, the system may stop recording and disconnect the call.

8.Charges for installation or set up, adjustment of customer controls, and installation or repair of systems outside the unit. How do you get warranty service? To obtain warranty service in the United States of America, please call 1 (800) 595-9511. In Canada, please call 1 (800) 267-7377. NOTE: Before calling for service, please review the users manual - a check of the Products controls and features may save you a service call. Except as provided by applicable law, you assume the risk of loss or damage during transit and transportation and are responsible for delivery or handling charges incurred in the transport of the Product(s) to the service location. VTech will return repaired or replaced Product under this limited warranty. Transportation, delivery or handling charges are prepaid. VTech assumes no risk for damage or loss of the Product in transit. If the Product failure is not covered by this limited warranty, or proof of purchase does not meet the terms of this limited warranty, VTech will notify you and will request that you authorize the cost of repair prior to any further repair activity. You must pay for the cost of repair and return shipping costs for the repair of Products that are not covered by this limited warranty. What must you return with the Product to get warranty service? 1. Return the entire original package and contents including the Product to the VTech service location along with a description of the malfunction or difficulty; and 2. Include a valid proof of purchase (sales receipt) identifying the Product purchased (Product model) and the date of purchase or receipt; nd a 3. Provide your name, complete and correct mailing address, and telephone number. Other Limitations This warranty is the complete and exclusive agreement between you and VTech. It supersedes all other written or oral communications related to this Product. VTech provides no other warranties for this Product. The warranty exclusively describes all of VTechs responsibilities regarding the Product. There are no other express warranties. No one is authorized to make modifications to this limited warranty and you should not rely on any such modification. State/Provincial Law Rights: This warranty gives you specific legal rights, and you may also have other rights, which vary from state to state or province to province. Limitations: Implied warranties, including those of fitness for a particular purpose and merchantability (an unwritten warranty that the Product is fit for ordinary use) are limited to one year from the date of purchase. Some states/provinces do not allow limitations on how long an implied warranty lasts, so the above limitation may not apply to you. In no event shall VTech be liable for any indirect, special, incidental, consequential, or similar damages (including, but not limited to lost profits or revenue, inability to use the Product or other associated equipment, the cost of substitute equipment, and claims by third parties) resulting from the use of this Product. Some states/provinces do not allow the exclusion or limitation of incidental or consequential damages, so the above limitation or exclusion may not apply to you.

Please retain your original sales receipt as proof of purchase.
FCC, ACTA and IC regulations

FCC Part 15

This equipment has been tested and found to comply with the requirements for a Class B digital device under Part 15 of the Federal Communications Commission (FCC) rules. These requirements are intended to provide reasonable protection against harmful interference in a residential installation. This equipment generates, uses and can radiate radio frequency energy and, if not installed and used in accordance with the instructions, may cause harmful interference to radio communications. However, there is no guarantee that interference will not occur in a particular installation. If this equipment does cause harmful interference to radio or television reception, which can be determined by turning the equipment off and on, the user is encouraged to try to correct the interference by one or more of the following measures: Reorient or relocate the receiving antenna. Increase the separation between the equipment and receiver. Connect the equipment into an outlet on a circuit different from that to which the receiver is connected. Consult the dealer or an experienced radio/TV technician for help. Changes or modifications to this equipment not expressly approved by the party responsible for compliance could void the users authority to operate the equipment. This device complies with Part 15 of the FCC rules. Operation is subject to the following two conditions: (1) this device may not cause harmful interference, and (2) this device must accept any interference received, including interference that may cause undesired operation. Privacy of communications may not be ensured when using this telephone. To ensure safety of users, the FCC has established criteria for the amount of radio frequency energy that can be safely absorbed by a user or bystander according to the intended usage of the product. This product has been tested and found to comply with the FCC criteria. The handset may be safely held against the ear of the user. The telephone base shall be installed and used such that parts of the users body other than the hands are maintained at a distance of approximately 20 cm (8 inches) or more. If you choose to use a clipping device, please make sure to only use the supplied VTech belt clip. This Class B digital apparatus complies with Canadian ICES-003.

Technical specifications

Frequency control Transmit frequency Channels Nominal effective range Size Crystal controlled PLL synthesizer Handset: 1921.536-1928.448 MHz Telephone base: 1921.536-1928.448 MHz 5 Maximum power allowed by FCC and IC. Actual operating range may vary according to environmental conditions at the time of use. Handset: 6.61in X 1.77in X 1.06in (168.0mm X 45.0mm X 27.0mm) Telephone base: 6.04in X 4.04in X 4.06in (153.5mm X 102.5mm X 103.0mm) Charger: 2.80in X 3.14in X 2.39in (71.0mm X 79.8mm X 60.8mm) Handset: 5.29oz (150.0g) (including battery) Telephone base: 8.82oz (250g) Charger: 1.98oz (56.0g) Handset: 2.4V DC 550mAh Ni-MH battery Telephone base: 6V DC @ 400mA Charger: 6V DC @200mA Handset directory: 50 memory locations; up to 30 digits and 15 characters Handset call log: 50 memory locations; up to 24 digits and 15 characters

Weight

Power requirements

Memory

Activate the answering system 36 Answer a call 12 Answer an incoming call during an intercom call 20 Answering system setup 37

Battery 3, 51

Call intercept 44 Call log 28 Call log display screen messages 33 Call screening 44 Call waiting 13 Caller ID 27 Chain dialing 14 Character chart 23 Charger installation 2 Charging 3 Clear voice mail 11 Conference call 16 Cordless telephones 63
Delete messages from answering system 42, 43 Delete from redial 34 Delete from the directory 26 Delete from the call log 32 Delete your announcement 41 Desk mounting 5 Dial a call log entry 30 Dial a directory entry 24 Dial a redial entry 34 Directory 21 DSL filter 2
Handset indicators 49 Handset layout 6 Handset display screen messages 47

Intercom 15

Key tone 10

Language 10

Edit a directory entry 25 End a call 12
FCC, ACTA and IC regulations 66 Find handset 14
Maintenance 62 Make a call 12 Make a call log entry ready to dial 30 Memo playback 43 Message capacity 35 Message playback 42 Message window displays 45 Missed calls indicator 29 Mounting bracket installation 4 Mute 13
RBRC seal 63 Record and play memos 43 Record your own announcement 41 Redial list 34 Remote access 46 Review the call log 29 Ringer mute 13 Ringer tone 9 Ringer volume (handset) 8
Technical specifications 68 Telephone base indicators 49 Telephone base installation 2 Transfer an external call 17 Troubleshooting 53

Voicemail 11 Volume 8, 12, 38
New message indication 42
Operating range 62 Options during playback 42 Outgoing announcement 40
Paging 14 Parts checklist 1 Play your announcement 40
Save a call log entry to the directory 31 Search the directory 24 Set message alert tone 39 Set number of rings 37 Set remote access code 39 Set telephone base ringer volume 38 Set the clock 36 Speakerphone 12 Store a directory entry 22 Switch between external and intercom call 19
Wall mounting Warranty 64
VTECH TELECOMMUNICATIONS LTD. A member of THE VTECH GROUP OF COMPANIES. Distributed in the U.S.A. by VTech Communications, Inc. Beaverton, Oregon Distributed in Canada by VTech Technologies Canada, Ltd., Richmond, B.C. Copyright 2008 for VTECH TELECOMMUNICATIONS LTD. Printed in China.

91-001513-070-100

Users manual

www.vtechphones.com

Model: DS6121
on purchasing your new VTech product. Before using this telephone, please read the Important safety instructions on page 46 of this manual.
This manual has all the feature operations and troubleshooting necessary to install and operate your new VTech telephone. Please review this manual thoroughly to ensure proper installation and operation of this innovative and feature rich VTech product. For support, shopping, and everything new at VTech, visit our website at www.vtechphones.com. In Canada, please visit www.vtechcanada.com.

Congratulations

Table of contents
Getting started . . . . . . . . . . . . . . . . . . 1 Parts checklist . . . . . . . . . . . . . . . . . . . 1 Telephone base installation . . . . . . . . . . . . 2 Battery installation and charging . . . . . . . . . 3 Mounting bracket installation . . . . . . . . . . . 4 Handset layout . . . . . . . . . . . . . . . . . . 6 Telephone base layout . . . . . . . . . . . . . . 7 Telephone settings . . . . . . . . . . . . . . . 8 Ringer volume (handset) . . . . . . . . . . . . . 8 Ringer tone . . . . . . . . . . . . . . . . . . . . 9 Key tone . . . . . . . . . . . . . . . . . . . . . 10 Language . . . . . . . . . . . . . . . . . . . . 10 Clear voice mail . . . . . . . . . . . . . . . . . 11 Telephone operation . . . . . . . . . . . . . . 12 Make a call . . . . . . . . . . . . . . . . . . . 12 Answer a call . . . . . . . . . . . . . . . . . . 12 End a call . . . . . . . . . . . . . . . . . . . . 12 Speakerphone . . . . . . . . . . . . . . . . . . 12 Volume . . . . . . . . . . . . . . . . . . . . . 12 Mute . . . . . . . . . . . . . . . . . . . . . . . 13 Ringer mute . . . . . . . . . . . . . . . . . . . 13 Call waiting . . . . . . . . . . . . . . . . . . . 13 Chain dialing. 14 Find handset. 14 Directory . . . . . . . . . . . . . . . . . . . . . 15 Store a directory entry. . . . . . . . . . . . . . 16 Character chart . . . . . . . . . . . . . . . . . 17 Search the directory . . . . . . . . . . . . . . . 18 Dial a directory entry . . . . . . . . . . . . . . 18 Edit a directory entry . . . . . . . . . . . . . . 19 Delete from the directory . . . . . . . . . . . . 20 About caller ID . . . . . . . . . . . . . . . . . . 21 Call log . . . . . . . . . . . . . . . . . . . . . 22 Missed calls indicator . . . . . . . . . . . . . . 23 Review the call log . . . . . . . . . . . . . . . 23 Make a call log entry ready to dial . . . . . . . 24 Dial a call log entry . . . . . . . . . . . . . . . 24 Save a call log entry to the directory . . . . . . 25 Delete from the call log . . . . . . . . . . . . . 26 Call log display screen messages. . . . . . . . 27 Redial list . . . . . . . . . . . . . . . . . . . . 28 Dial a redial entry . . . . . . . . . . . . . . . . 28 ii
Delete from redial . . . . . . . . . . . . . . . . 28 Answering system . . . . . . . . . . . . . . . 29 Answering system and voicemail . . . . . . . . 29 Message capacity . . . . . . . . . . . . . . . . 29 Activate the answering system . . . . . . . . . 30 Set the clock . . . . . . . . . . . . . . . . . . . 30 Answering system setup . . . . . . . . . . . . 31 Set number of rings . . . . . . . . . . . . . . . 31 Set telephone base ringer volume . . . . . . . 32 Set remote access code . . . . . . . . . . . . 33 Set message alert tone . . . . . . . . . . . . . 33 Outgoing announcement . . . . . . . . . . . . 34 Play your announcement . . . . . . . . . . . . 34 Record your own announcement . . . . . . . . 35 Delete your announcement . . . . . . . . . . . 35 New message indication . . . . . . . . . . . . 36 Message playback . . . . . . . . . . . . . . . 36 Options during playback . . . . . . . . . . . . 36 Delete all messages . . . . . . . . . . . . . . . 37 Record and play memos . . . . . . . . . . . . 37 Record a memo . . . . . . . . . . . . . . . . . 37 Memo playback . . . . . . . . . . . . . . . . . 37 Call screening . . . . . . . . . . . . . . . . . . 38 Call intercept . . . . . . . . . . . . . . . . . . 38 Message window displays. 39 Remote access . . . . . . . . . . . . . . . . . 40 Appendix . . . . . . . . . . . . . . . . . . . . 41 Handset display screen messages . . . . . . . 41 Handset and telephone base indicators . . . . 43 Battery . . . . . . . . . . . . . . . . . . . . . . 45 Important safety instructions . . . . . . . . . . 46 Troubleshooting . . . . . . . . . . . . . . . . . 47 Operating range . . . . . . . . . . . . . . . . . 56 Maintenance . . . . . . . . . . . . . . . . . . . 56 About cordless telephones . . . . . . . . . . . 57 The RBRC seal . . . . . . . . . . . . . . . . . 57 Warranty . . . . . . . . . . . . . . . . . . . . . 58 FCC, ACTA and IC regulations . . . . . . . . . 60 Technical specifications . . . . . . . . . . . . . 62 Index . . . . . . . . . . . . . . . . . . . . . . . 63

Charge light

If the handset will not be used for a long time, disconnect and remove the battery to prevent possible leakage. To purchase a replacement battery, visit our website at www. vtechphones. com or call 1 (800) 595-9511. In Canada, go to www.vtechcanada. com or call 1 (800) 267-7377.
Mounting bracket installation
Your telephone base comes with the mounting bracket installed for desktop use. If you prefer to mount your telephone on the wall (optional), it is designed to mount on a standard telephone wall plate. Wall mounting bracket installation: 1. Slide the bracket down and away from the telephone base. 2. Tilt the top of the bracket down so that it rests on the base. Align the grooves on the bracket with the tabs on the base. See image 2 below. 3. Slide the bracket down until it clicks into place. See image 3 below. 4. Align the holes on the telephone base with the standard wall plate and slide down until the telephone is secure. 3 4
Mounting bracket installation (continued)
Desktop/tabletop bracket installation: Your telephone comes ready for desktop use. If you have repositioned the bracket for wall mounting and now want to return to desktop use, follow the following steps: 1. Remove the bracket from wall mount orientation by sliding it up towards the top of the base. 2. Tilt the top of the bracket up so that the lower portion of the bracket rests on the base. See image 2. 3. Slide the bracket up, onto the tabs towards the center of the telephone base until it clicks into place. 3 4

Handset layout

CHARGE light On when the handset is charging in the telephone base. REMOVE While reviewing the call log, press to delete an individual entry, or press and hold to delete the entire call log. Press to delete digits when predialing (preview numbers before dialing). / (Directory) Press to enter the directory when the telephone is not in use. While in the menu, press to scroll up. /FLASH Press to make or answer a call. During a call, press to receive an incoming call when you receive a call waiting alert. /CID When the telephone is not in use, press to review the call log. While in the menu, press to scroll down. / SPEAKER Press to activate the handset speakerphone. Press again to resume normal handset use. MUTE While on a call, press to mute microphone.
OFF/CLEAR During a call, press to hang up. While the handset is ringing, press to silence the ringer. Press and hold while the telephone is not in use to erase the MISSED CALLS display. During programming, press to exit without making changes. MENU/SELECT Press to display the menu. When in the menu, press to select an item, or save an entry or setting.

Press repeatedly to display other dialing options when reviewing a call log entry (page 24). REDIAL/PAUSE Press to review the redial list. While dialing or entering numbers into the directory, press and hold to insert a dialing pause.

Telephone base layout

X/DELETE Press to delete message currently playing (page 36). Press and hold to delete all old messages when the telephone is not in use (page 37). /REPEAT Press to repeat a message or press twice to play back previous messages (page 36). FIND HANDSET Press to page the handset. IN USE light Flashes when there is an incoming call or another telephone on the same line is in use. On when the handset is in use. RECORD Press to record a memo (page 37) or an announcement (page 35). CLOCK Press to set the clock (page 30). Message window Shows the status and number of messages (page 39). /SKIP Press to skip to the next message (page 36).
VOL+/ VOL Press to adjust the playback volume during playback (page 36). /PLAY/STOP Press to play or stop messages (page 36). ANS ON/OFF Press to turn the answering system on or off (page 30). SET UP Press to enter to the set up menu (pages 31-33). VOICEMAIL light Flashes when you have new voicemail. Voicemail is offered by your telephone service provider. ANNC Press to enter announcement mode (pages 34-35).

Telephone settings

Ringer volume (handset)
The ringer will be off if the volume is set to the lowest level, and a ringer off icon will be displayed.
You can change the ringer volume to a comfortable level. The ringer can also be turned off so the telephone does not ring when there are incoming calls. To adjust the ringer volume: 1. Press VOL or VOL to select the desired ringer volume when the handset is not in use. 2. When you stop pressing the volume buttons, the setting will be saved. -OR1. Press MENU/SELECT to display the menu when the handset is not in use. 2. Press or to select >RINGER VOLUME, then press MENU/SELECT. 3. Press or to adjust the volume. A sample of each ringer volume will be played when scrolling through the choices. 4. Press MENU/SELECT to confirm your selection. You will hear a confirmation tone. The telephone base ringer volume is set separately. See page 32 for details.
>RINGER VOLUME RINGER TONE

RINGER VOLUME

Ringer tone
This menu allows you to choose from different ringer tones. To choose a ringer tone: 1. Press MENU/SELECT to display the menu when the handset is not in use. 2. Press or to select >RINGER TONE, then press MENU/SELECT. 3. Press or to select the desired ringer tone. A sample of each ringer tone will be played when scrolling through the choices. 4. Press MENU/SELECT to confirm your selection. You will hear a confirmation tone.

>RINGER TONE KEY TONE

Basic operation Telephone settings

RINGER TONE 1

If the ringer volume is turned off while scrolling through the options in the RINGER TONE menu, the sample of the ringer will not be heard.

Key tone

The handset will beep when you press any handset key. You may turn the key tone on or off. To change the setting: 1. Press MENU/SELECT to display the menu when the handset is not in use. 2. Press or to select > KEY TONE, then press MENU/SELECT. 3. Press or to choose ON or OFF. 4. Press MENU/SELECT to confirm your selection. You will hear a confirmation tone. You can select ENGLISH, FRANAIS or ESPAOL to be used in all screen displays. To change the setting: 1. Press MENU/SELECT to display the menu when the handset is not in use. 2. Press or to select > LANGUAGE, then press MENU/SELECT. 3. Press or to scroll through the choices. 4. Press MENU/SELECT to confirm your selection. You will hear a confirmation tone.

10 www.vtechphones.com

>KEY TONE LANGUAGE

KEY TONE ON

Language
>LANGUAGE CLR VOICE MAIL

LANGUAGE ENGLISH

Clear voice mail
If you subscribe to voicemail service offered by your telephone service provider, NEW VOICE MAIL and will appear on the handset, and the VOICEMAIL light on the telephone base will flash when you have new voicemail messages. Please contact your local telephone company for more information and assistance about using your voicemail service. After you have listened to all new voicemail messages, the indicators on both the handset and telephone base will be turned off automatically. Use the clear voicemail feature when the telephone indicates that there is new voicemail but there is none (for example, when you have accessed your voicemail from a different telephone line while away from home). Clearing the voicemail waiting indicator only turns off the indicators; it does not delete your voicemail message(s). If there actually are new voicemail messages, your local telephone company will continue to send the signal which will turn the indicators back on. To manually turn off these indicators: 1. Press MENU/SELECT to display the menu when the handset is not in use. >CLR VOICE MAIL 2. Press or to select >CLR VOICE MAIL, then press DIRECTORY MENU/SELECT. The screen displays TURN INDICATOR OFF? 3. Press MENU/SELECT to confirm your selection. You will TURN INDICATOR OFF? hear a confirmation tone.
The telephone service provider may alert you to new messages with a stutter (broken) dial tone. Contact your service provider for details.

Telephone operation

Make a call
The screen displays the elapsed time as you talk (in hours, minutes and seconds). When predialing (preview numbers before dialing), press REMOVE or OFF/CLEAR to backspace and delete; press and hold REDIAL/PAUSE to insert a dialing pause.

When entering a name in the directory, the first letter of each word will be capitalized automatically.
Press REMOVE to backspace and erase when entering characters. Press and hold REMOVE to delete the entire entry.

www.vtechphones.com 17

Search the directory
Entries are sorted alphabetically. To search the directory: 1. Press once or MENU/SELECT three times to enter the directory. 2. Press or to scroll through the directory.

>REVIEW STORE

800-595-9511 To start an alphabetical search: 1. Press once or MENU/SELECT three times to enter the directory. 2. Use the dialing keys to enter the first letter associated with the name. For example, press 5 (JKL) once to find Jenny, twice to find Kristen, or three times to find Linda. If there is no name entry matching your search, the next closest matching entry in alphabetical order will be displayed. If necessary, press or to find the desired entry.

Dial a directory entry

1. Press 2. Press find it. 3. Press
once or MENU/SELECT three times to enter the directory. or to scroll to the desired entry, or use the alphabetical search to /SPEAKER to dial the entry.

/FLASH or

Edit a directory entry
1. Press once or MENU/SELECT three times to enter the directory. 2. Press or to scroll to the desired entry, or use the alphabetical search to find it. 3. Press MENU/SELECT to confirm your selection. The EDIT NUMBER 595-9511_ screen displays EDIT NUMBER. 4. Use the dialing keys to edit the number. Press REMOVE to backspace and erase a digit. Press and hold REMOVE to erase the entire entry. Press to move the cursor to the left or to the right. Press and hold REDIAL/PAUSE to insert a dialing pause (p will be displayed). Copy a number from the redial list by pressing REDIAL/PAUSE and then , or REDIAL/PAUSE to scroll to the desired EDIT NAME number. Press MENU/SELECT to copy the number. VTECH_ 5. Press MENU/SELECT to move on to the name. The screen displays EDIT NAME. 6. Use the dialing keys (see the Character chart on page 17) to edit the name. Press REMOVE to backspace and erase a character. Press and hold REMOVE to erase the entire entry. Press to move the cursor to the left or to the right. Press # to insert a space. 7. Press MENU/SELECT to save. You will hear a confirmation tone.
Delete from the directory
1. Press once or MENU/SELECT three times to enter the directory. 2. Press or to scroll to the desired entry, or use the alphabetical search to find it. 3. Press REMOVE to remove the desired entry. You will hear a confirmation tone.

About caller ID

The caller ID with call waiting feature in this telephone lets you see the name and telephone number of the caller before answering the call, even when youre on a call. These features require services provided by your local telephone company. Contact your telephone company if: you have both caller ID and call waiting, but as separate services (you may need combined service); you have only caller ID service, or only call waiting service; or you do not subscribe to any caller ID or call waiting services, but wish to order them. You can use this telephone with regular caller ID service, and you can use its other features without subscribing to either caller ID or combined caller ID with call waiting service. There may be fees for these services, and these services may not be available in all areas. The caller ID features will work only if both you and the caller are in areas offering caller ID service, and if both telephone companies use compatible equipment.

Call log

Due to regional service differences, the caller ID information may not be available for every incoming call. In addition, the callers may intentionally block their names and/or telephone numbers. For call log entries with numbers between 16 and 23 digits, in order to view the entire number you must save the entry to the directory. For information on saving call log entries to the directory, see page 25.
If you subscribe to caller ID service, information about each caller will be displayed after the first or second ring. The call log can store up to 50 entries. Each entry may have up to 24 digits for the phone number and 15 characters for the name. If the phone number has more than 24 digits, it will not be saved or displayed in the call log. If the phone number has more than 15 but fewer than 24 digits, only the last 15 digits will be shown. If the name is longer than 15 characters, only the first 15 characters will be shown and saved in the call log. You can review, redial, and copy an entry into the directory. Entries are displayed in reverse chronological order, i.e. from the most recent entry to the earliest entry. When the call log is full, the earliest entry is deleted to make room for new incoming call information. XX MISSED CALL(S) will be displayed if there are new call log entries (including missed and unreviewed calls). CALL LOG EMPTY will be displayed if there are no records in the call log.
HANDSET X XX MISSED CALLS

CALL LOG EMPTY

Missed calls indicator
When the handset is not in use and there are unreviewed calls in the call log, its screen will display XX MISSED CALL(S). Each time a call log entry marked NEW is reviewed, the number of missed calls decreases by one. When all the missed calls have been reviewed, the missed calls indicator will no longer display. If you do not want to review the missed calls one by one, press and hold OFF/CLEAR to erase the missed calls indicator. All the entries will be considered old and kept in the call log.

VTECH 595-9511 3:45

Review the call log
1. Press CID when the handset is not in use. 2. Press or to browse through the call log. -OR1. Press MENU/SELECT when the handset is not in use. 2. Press or to select >CALL LOG. 3. Press MENU/SELECT. 4. Press or to browse through the call log. The name (if available), telephone number, date and time of all incoming calls are displayed on the screen. There will be an error tone when the list reaches the beginning or end of the call log.

Remote access

If no key is pressed after entering remote access, new messages will be played automatically. If there are no new messages, all old messages will be played automatically. Once the new messages have been played, the system will announce the help menu options. If no key is pressed within 20 seconds, the remote access call is automatically disconnected. When the answering system is turned off, the telephone will answer after 10 rings, and announce Please enter your remote access code.
A two-digit security code is required to access the system remotely from any touch tone telephone. The preset code is 19; see page 33 to change it. 1. Dial your telephone number from any touch tone telephone. 2. When the system answers and plays your announcement, enter the two-digit security code. If you have messages, the system will play them automatically. 3. You may also enter one of the following remote commands.
Command **0 Play all messages. Play only new messages. Delete the current message (during playback). Delete all messages. Repeat the current message (during playback). Stop. Hear a list of remote commands. Skip to the next message (during playback). Record a new announcement. End the call. Turn the answering system on or off. Function
4. Hang up or press 8 to end the call.
Handset display screen messages
ALREADY SAVED CALL LOG EMPTY CONNECTING. CHARGING DIRECTORY EMPTY ENDED INCOMING CALL LINE IN USE LIST FULL LOW BATTERY MICROPHONE ON MUTED NEW VOICE MAIL NO LINE
The telephone number you have entered is already stored in the directory. There are no call log entries. The cordless handset is searching for the telephone base. The handset with low battery has been placed in the telephone base to recharge. There are no directory entries. You have just ended a call. There is an incoming call. The handset or another telephone on the same line is in use. The directory is full. The battery needs to be recharged. MUTE has been turned off and the person on the other end can hear you. You have turned off the handset microphone. The other party cant hear you but you can hear the other party. There are new voicemail messages from the local telephone company. There is no telephone line connected.

Appendix

NO SIGNAL, CALL ENDED **PAGING** PHONE PLACE IN CHARGER RINGER MUTE SAVED SPEAKER UNABLE TO SAVE WARNING CHECK BATTERY!
Communication between handset and telephone base is lost during a call. The cordless handset locator has been activated. The handset is in use. The battery is very low. The handset should be placed in the telephone base for recharging. The ringer is muted temporarily during incoming call. Your operation has been saved. The handset speakerphone is in use. You are attempting to save caller ID entry with no name or number. The battery is not installed or not installed properly in the handset. -OR The battery needs to be replaced. -OR An incorrect battery has been installed. Use only the supplied VTech battery or equivalent. There are unreviewed calls in your call log.

XX MISSED CALLS

Handset and telephone base indicators Handset lights
On when the handset speakerphone is in use. CHARGE On when the handset is in the telephone base and is charging.

Telephone base lights

IN USE Flashes when there is an incoming call or another telephone on the same line is in use. On when the handset is in use. Flashes when you have new voicemail. Voicemail is offered by your telephone service provider. On when the answering system is on.

VOICEMAIL ANS ON/OFF

Handset and telephone base indicators Handset icons
MUTE Microphone is muted. Ringer off. NEW NEW VOICE MAIL SPEAKER Battery indicator New call log entries. New voicemail received from the local telephone company. In speakerphone mode. Cycles (low, medium, and full) when handset battery is charging. Flashes when the battery is low and needs charging. Displays solid when the battery is fully charged.

Battery

It takes up to 16 hours for the battery to be fully charged. When it is fully charged, you can expect the following performance: Operation While in handset use (talking*) While in speakerphone mode (talking*) While not in use (standby**) Operating time Nine hours One and a half hours Five days
*Operating times are approximate. Your results may vary. **Handset is off the telephone base but not in use. The battery needs charging when: A new battery is installed in the handset. The handset beeps. LOW BATTERY is displayed and the battery indicator on the handset screen is flashing. CAUTION: To reduce the risk of fire or injury to persons, read and follow these instructions: Use only the battery(ies) provided or equivalent. To order a replacement, visit our website at www.vtechphones.com or call 1 (800) 595-9511. In Canada, go to www.vtechcanada.com or call 1 (800) 267-7377. Do not dispose of the battery(ies) in a fire. They may explode. Check with local waste management codes for special disposal instructions. Do not open or mutilate the battery(ies). Released electrolyte is corrosive and may cause burns or injury to the eyes or skin. The electrolyte may be toxic if swallowed. Exercise care in handling batteries in order not to create a short circuit with conductive materials such as rings, bracelets, and keys. The battery and/or conductor may overheat and cause burns. Charge the battery(ies) provided with or identified for use with this product only in accordance with the instructions and limitations specified in this manual. WARNING: TO PREVENT FIRE OR SHOCK HAZARD, DO NOT EXPOSE THIS PRODUCT TO WATER OR ANY TYPE OF MOISTURE.

Important safety instructions

SAVE THESE INSTRUCTIONS

Troubleshooting
If you have difficulty with your telephone, please try the suggestions below. For Customer Service, visit our website at www.vtechphones.com, or call 1 (800) 595-9511; in Canada, call 1 (800) 267-7377. Problem
My telephone does not work at all.

Suggestion

Make sure the battery is installed and charged correctly (page 3). For optimum daily performance, return the handset to the telephone base after use. Make sure the power adapter is securely plugged into an outlet not controlled by a wall switch. Make sure the telephone line cord is plugged firmly into the telephone base and the telephone wall jack. Unplug the electrical power to the telephone base. Wait for approximately 15 seconds, then plug it back in. Allow up to one minute for the cordless handset and telephone base to synchronize. Charge the battery in the handset for up to 16 hours. Remove and re-insert the battery. If that still does not work, it may be necessary to purchase a new battery. Disconnect the telephone base from the telephone wall jack and plug in a working telephone. If the other telephone does not work, the problem is probably in the wiring or the local service. Call the local telephone company.
L ow B attery i s Place the handset in the telephone base for recharging. displayed on screen. Remove and re-install the battery and use it normally until fully discharged, then recharge the handset on the telephone base for up to 16 hours. If the above measures do not correct the problem, the battery may need to be replaced.

Problem

The battery does not charge in the handset or the handset battery is not charging.
Make sure the handset is placed in the telephone base correctly. The CHARGE light on the handset should be on. Remove and reinstall the battery, then charge for up to 16 hours. If the handset is in the telephone base but the CHARGE light on the handset is not on, refer to The charge light is off in this section. It may be necessary to purchase a new battery. Please refer to the Battery section (page 45) of this users manual. The telephone might be malfunctioning. Please refer to the Warranty section (page 58) of this users manual for further instruction. Clean the charging contacts on the handset and telephone base each month using a pencil eraser or a dry non-abrasive fabric. Make sure the power adapter and telephone line cord are plugged in correctly and securely. Unplug the power adapter. Wait for 15 seconds before plugging it back in. Allow up to one minute for the handset and telephone base to reset. The telephone might be malfunctioning. Please refer to the Warranty section (page 58) of this users manual for further instruction. First, try all the above suggestions. Move the handset closer to the telephone base. It might be out of range. The telephone line cord might be malfunctioning. Try installing a new telephone line cord. Disconnect the telephone base from the telephone wall jack and connect a different telephone. If there is no dial tone on this telephone either, the problem is in your wiring or local service. Contact your local telephone company.

The CHARGE light is off.

There is no dial tone.
The telephone does not ring when there is an incoming call.
Make sure the handset ringer volume is not set to zero (page 8) and the telephone base ringer is not set to off (page 32). Make sure the telephone line cord and power adapter are plugged in properly (page 2). The handset may be too far from the telephone base. Move it closer to the telephone base. There may be too many extension phones on the telephone line to allow all of them to ring simultaneously. Try unplugging some of them. If the other telephones in your home are having the same problem, the problem is in the wiring or local service. Contact the local telephone company (charges may apply). Other electronic products can cause interference to your cordless telephone. Try installing your telephone as far away as possible from the following electronic devices: wireless routers, radios, radio towers, pager towers, cellular telephones, digital telephones, intercoms, room monitors, televisions, VCRs, personal computers, kitchen appliances, and other cordless telephones. Test a working telephone at the telephone wall jack. If another telephone has the same problem, the problem is in the telephone wall jack. Contact your local telephone company (charges may apply). The telephone line cord might be malfunctioning. Try installing a new telephone line cord. Re-install the battery and place the handset in the telephone base. Wait for the handset to synchronize with the telephone base. Allow up to one minute for this to take place.

I cannot dial out.

First, try all the above suggestions. Make sure there is a dial tone before dialing. It is normal if the handset takes a second or two to synchronize with the telephone before producing a dial tone. Wait an extra second before dialing. If the other telephones in your home are having the same problem, the problem is in the wiring or local service. Contact your local telephone company (charges may apply). Eliminate any background noise. Noise from a television, radio, or other appliances may cause the telephone not to dial out properly. If you cannot eliminate the background noise, first try muting the cordless handset before dialing, or dialing from another room in your home with less background noise. Make sure the power cord is securely plugged into the telephone base. Plug the telephone base into a different working electrical outlet not controlled by a wall switch. Move the handset closer to the telephone base. It may be out of range. Reset the telephone base by unplugging the electrical power to the base. Wait for 15 seconds and plug it back in again. Allow up to one minute for the cordless handset and the telephone base to synchronize. Other electronic products can cause interference to your cordless telephone. Try installing your telephone as far away from these electronic devices as possible: wireless routers, radios, radio towers, pager towers, cellular telephones, intercoms, room monitors, televisions, personal computers, kitchen appliances and other cordless telephones.

The outgoing announcement is not clear. The messages on the system are very difficult to hear. The answering system does not respond to remote commands.
Make sure your remote access code is correct (page 33). Make sure you are calling from a touch-tone telephone. When dialing a number, there should be tones. If there are clicks, then it is not a touch-tone telephone and cannot activate the answering system. The answering system may not detect the remote access code when your announcement is playing. Wait until the announcement is over before entering the code. There may be interference on the telephone line you are using. Press the dial pad keys firmly when dialing.

Problem Suggestion

CO N N EC T I N G. is The handset may be out of range. Move it closer to the telephone base. shown in the handset Make sure the power cord is securely plugged into the telephone base. Use a working electrical display window. Why outlet that is not controlled by a wall switch. dont I get a dial tone Reset your telephone by unplugging the power adapter from the telephone base. Disconnect when I try to use this the battery from the cordless handset. Wait for 15 seconds, then plug in the power adapter telephone? and re-install the battery. Place the handset in the telephone base and allow up to one minute for the handset and telephone base to synchronize. Other electronic products may prevent your handset and telephone base from communicating with each other. Try installing your telephone base as far away from these electronic devices as possible: wireless routers, radios, radio towers, pager towers, cellular telephones, intercoms, room monitors, televisions, personal computers, kitchen appliances and other cordless telephones. Common cure for electronic equipment. If the telephone is not responding normally, try putting the cordless handset in the telephone base. If it does not respond, try the following (in the order listed): Disconnect the power to the telephone base. Disconnect the battery on the cordless handset. Wait a few minutes before connecting power to the telephone base. Re-install the battery and place the cordless handset in the telephone base. Wait for the cordless handset to synchronize its connection with the telephone base. Allow up to one minute for this to take place.

Operating range

This cordless telephone operates with the maximum power allowed by the Federal Communications Commission (FCC). Even so, this handset and telephone base can communicate over only a certain distance - which can vary with the locations of the telephone base and handset, the weather, and the layout of your home or office. When the handset is out of range, the handset will display CONNECTING. If there is a call while the handset is out of range, it might not ring, or if it does ring, the call might not connect well when you press Move closer to the telephone base, then press /FLASH to answer the call. If the handset moves out of range during a telephone conversation, there might be interference. To improve reception, move closer to the telephone base. /FLASH.

Wall mounting Warranty 58
Paging 14 Parts checklist 1 Play your announcement 34
RBRC seal 57 Record and play memos 37 Record your own announcement 35 Redial list 28 Remote access 40 Remote access code 33 Review the call log 23 Ringer Mute 13 Ringer tone 9 Ringer volume (handset) 8
Technical specifications 62 Telephone base indicators 43 Telephone base installation 2 Telephone base layout 7 Telephone base ringer 32 Troubleshooting 47
Voicemail 11 Volume 8, 12, 32
VTECH TELECOMMUNICATIONS LTD. A member of THE VTECH GROUP OF COMPANIES. Distributed in the U.S.A. by VTech Communications, Inc. Beaverton, Oregon Distributed in Canada by VTech Technologies Canada, Ltd., Richmond, B.C. Copyright 2008 for VTECH TELECOMMUNICATIONS LTD. Printed in China.

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