Online Final Review - Information & Technical Requirements
The Academy of Art Universitys Online Final Review provides a means for online students to present their Thesis Work in an online web conference environment using Adobe Connect. Students do not need to purchase Adobe Connect, just simply log in to the web conference via a web browser. The live web conference allows students to establish personal contact with the Final Review Committee via web cameras. Students also show prepared slideshow presentations, interact with images, and show online work all in this web conference environment. Students can easily access their web conference from their home or work computer, and use a telephone to speak with the review committee. The committee views the students presentation on a large screen and speaks with the student over a speaker phone. Technical requirements for the web conference can be found on the following page. Click on the Orientation link below to get a better understanding of an Online Review web conference. Helpful Links: Online Review Orientation PowerPoint Tutorial PowerPoint Template Graduate Student Showcase
Online Presentation Requirements
The requirements of an Online Final Review are similar to those of an on-campus Final Review. In addition to the visual, oral and written presentation, online students must also create a PowerPoint Presentation to show to the committee during their review (links to a tutorial and template are above). The oral presentation portion of the review will consist of the student narrating their PowerPoint slideshow, and for some departments, showing digital or video work to support their thesis (work must be submitted on a CD/DVD prior to the review). Throughout the preparation and presentation of their Online Final Review, students are assisted by a facilitator from the Online Graduate Department. Once the review is scheduled, the facilitator will email the student and teach them how to conduct a web conference. The actual Online Final Review presentation is the responsibility of the student, and although the facilitator will attend the Online Review, they will only act as technical support.
Be sure to carefully read the Graduate School's Final Review Overall Guidelines and your Departments Requirements.

Technical Requirements

Students who wish to conduct their review online must meet the technical requirements listed below. Hardware: Computer Fast and reliable internet connection (DSL or better) Webcam Telephone
Webcam any webcam that allows people to view you clearly is okay. The following webcams work well: PC - built-in web cam; Logitech Quickcam Pro 5000 or 9000; Microsoft LifeCam VX-5000 MAC - built-in web cam; Logitech Quickcam Pro 4000; Logitech QuickCam Vision Pro for Mac; Apple iSight Telephone a regular telephone (non-VOIP) works best. You may use a headset or speaker phone as long as the audio is loud and clear. The Academy recommends that International students purchase a calling card with a minimum of 90 minutes of available calling time, prior to the presentation. Operating System and Web Browser: PC: Windows Vista, XP, 2000 or higher Mozilla Firefox 1.0.3 or higher Internet Explorer 5.0 or higher Netscape Navigator 7.1 or higher AOL 9 or higher
MAC: OS X 10.2 or higher Safari 1.1 or higher Mozilla Firefox 1.0.3 or higher Additional Software: Macromedia Flash Player 6.0.79 or higher

To test if you have Flash installed go to: http://www.adobe.com/shockwave/welcome/ To test if your system is capable of hosting an Online Final review, please go to: http://admin.adobe.acrobat.com/common/help/en/support/meeting_test.htm
Online Graduate Studies Department Online Review Facilitators
Sarah Fishman sfishman@academyart.edu; 415-618-3586 Valerie Jones vjones@academyart.edu; 415-618-3614 Erica Westbrook - ewestbrook@academyart.edu; 415-618-8215 Maya McCoy mmccoy@academyart.edu; 415-618-3588

Release Notes

Polycom Converged Management Application (CMA) Desktop for Mac OS X, Version 5.1.0
Polycom is pleased to announce the release of Polycom Converged Management Application (CMA) Desktop for Mac OS X, Version 5.1.0. This document provides the latest information about the Polycom CMA Desktop for Mac OS X system and version 5.1.0 software. For more information about using the features described in this document, refer to the product documentation available at www.polycom.com/videodocumentation.
Polycom CMA Desktop for Mac OS X version 5.1.0 has a defect that prevents it from signing in or registering with a Polycom CMA system running version 5.4. To work around this issue, use CMA Desktop for Mac OS X version 5.0.0 to sign in to the CMA system version 5.4, or contact Polycom Support to obtain the CMA Desktop for Mac OS X version 5.1.1 hotfix.
Installing and Using Polycom CMA Desktop for Mac OS X, Version 5.1.0
Your local administrator will provide the information you need to download the Polycom CMA Desktop for Mac OS X software. Polycom CMA Desktop for Mac OS X is installed on the partition that includes Mac OS X Snow Leopard.
When you upgrade from Polycom CMA Desktop for Mac OS X version 5.0.0 to version 5.1.0, your settings and Contacts list are not retained.
To install Polycom CMA Desktop for Mac OS X version 5.1.0: >> Double-click PolycomCMAD5.1.0.xxxx.dmg to start the installation, and follow the prompts on the screen. To upgrade from Polycom CMA Desktop for Mac OS X version 5.0.0: Make a note of your current Polycom CMA Desktop for Mac OS X settings and information about your contacts. Double-click PolycomCMAD5.1.0.xxxx.dmg to start the installation, and follow the prompts on the screen.
February 2011 3725-09694-004/A
Release Notes Polycom Converged Management Application (CMA) Desktop for Mac OS X, Version 5.1.0
To uninstall Polycom CMA Desktop for Mac OS X version 5.1.0: >> Go to Applications/Polycom CMA Desktop and double-click Uninstall Polycom CMA Desktop. For more information about using Polycom CMA Desktop for Mac OS X, click the application menu and choose Help.
Starting Polycom CMA Desktop for Mac OS X
You can use your credentials to sign in to only one instance of Polycom CMA Desktop for Windows or Polycom CMA Desktop for Mac OS X system at a time. If you are signed in on one system, be sure to sign out before you attempt to sign on to another system.
If you use a VPN, you must connect to the VPN before starting Polycom CMA Desktop.
To start Polycom CMA Desktop for Mac OS X: >> Go to Applications > Polycom CMA Desktop and double-click Polycom CMA Desktop.
To make sure you are always ready to send or receive calls, do the following: Go to Polycom CMA Desktop > Preferences > Sign In and configure the application to start and sign you in when the system starts. Go to Applications > Polycom CMA Desktop and drag the Polycom CMA Desktop for Mac OS X icon to the dock.
Getting Started with Polycom CMA Desktop for Mac OS X
Polycom CMA Desktop is simple and intuitive to use. To get started, here are some things you can try. Add people to your Contacts list. 1. 2. 3. Click the Directory ( Start typing a name. The system shows you all entries that contain the characters you enter as you type. If your system is configured for manual searching, click the search button to start the search. For example, if you type and, your search may find entries such as Andrew Jones, Christine Anderson, or Andover Conference Room. Tip: For faster searches in large Directories, click and choose the Group that contains the person you're looking for, if you know it. ).

Polycom, Inc.

4. 5.
Click the name of the person you want to add. Click Add to Contacts.
Call someone. Try either of the following: Click a name in your Contacts list or your Recent Calls, and then click Call. Type a name or number, and then click Call.
The Directory includes current Polycom CMA Desktop users whom you can call, as well as people whose accounts are not yet active. A Polycom CMA Desktop account is activated when the person signs in for the first time. If you want to call a person whose account is not activated, tell him or her to activate the account by signing in. You can then locate the user in the Directory and place a call.
New Features in Version 5.1.0
Version 5.1.0 includes the following enhancements: Content sharing using standards-based H.239 protocol XMPP-based chat Ability to view presence for Contacts Ability to show others your presence Automatic sign-in using network credentials Support for 720p decode (720p encode is not supported) Support for H.261, H.263, and H.263+ compression Audio enhancements including 20kHz audio with G.719, 14 kHz Polycom Siren 14, 7 kHz G.722 and G.722.1
Features in Version 5.0.0
The Polycom CMA Desktop for Mac OS X client is an easy-to-use video conferencing application that lets you see and hear the people you call. Polycom CMA Desktop for Mac OS X allows you to: Create a Contacts list by selecting names from the Polycom CMA directory or your corporate directory, if your administrator has enabled it. Launch a video call by clicking a Contact. Connect to a variety of video conferencing systems, including personal, room, and immersive telepresence solutions.
Experience high-quality visual communications. Configure a variety of preferences to suit the way you work. For example, you can choose whether to view your video preview before you place a call.
This release of Polycom CMA Desktop for Mac OS X is optimized for use in a Polycom-solutions-only environment including the most current versions of Polycom RMX 2000/4000 platform, Polycom HDX systems, and Polycom CMA Desktop solutions, and the Polycom CMA 4000/5000 server. Calls between Polycom CMA Desktop for Mac OS X and other equipment may not connect with full features and capabilities. See Feature Limitations on page 5 for specific examples.
Platform-specific Limitations
Support for the following features are not included in this software version: Automatic software upgrade Alphabetically sorted groups Contact cards Call history included with Contact details Provisioned custom logo Starting a call automatically by clicking a callto: link Notification Log Capabilities list on the Preferences > Processor page Support for dual monitors Audio and video packet loss recovery (LPR and DBA) AES Encryption Zooming in on content Use of H.460 for firewall traversal Support for Polycom Lost Packet Recovery and Dynamic Bandwidth Allocation.

Feature Limitations

The following table lists the known feature limitations for this software version. If a workaround is available, it is noted in the table.

Found in Release 5.1.0

Category Audio

Issue ID BROAD-1675

Description When you mute an audio input device (such as a USB headset) using the controls on the device, Polycom CMA Desktop does not accurately show the mute status of the device. In calls using a USB headset, the Macintosh F11 and F12 volume adjustment keys do not control the volume.
Workaround Use the Mute button on the Polycom CMA Desktop toolbar to mute your audio.

BROAD-2059

Use a USB headset or earphones as the Macintosh systems default sound output device. To do this, go to System Preferences > Sound on your Macintosh system. Try using an external USB camera instead of the built-in iSight camera. Connect the camera before you start CMA Desktop on a Mac Mini.

Cameras

BROAD-2107
On some Macintosh systems, you might experience low Transmit frame rate when you use the built-in iSight camera. If you start CMA Desktop on a Mac Mini system that has no camera connected and then connect a camera, the system does not detect the camera. After many calls, Polycom CMA Desktop may crash when you attempt to place a call. After many calls, Polycom CMA Desktop media processor may crash. In this version, the Contacts list includes the following limitations: Contacts list entries associated with multiple devices are not supported. Contacts list entries associated with legacy endpoints continue to show their status as Invited. An entry associated with an HDX system shows its status as Available, when in a call and able to accept another call. The Recent Calls list may include more than one entry for a Contact associated with an HDX system.

BROAD-2180

Calling

BROAD-2187

Restart Polycom CMA Desktop and try again.

BROAD-2186

Restart Polycom CMA Desktop and try again. None

Contacts

BROAD-2188

Gatekeeper

BROAD-2167
When a Polycom CMA Desktop for Mac OS X system connected to a VPN receives a call from another endpoint, the far end does not receive audio and video if the gatekeeper is set to Direct Mode.
Take one of the following actions: Place the call from the Polycom CMA Desktop system. Set the gatekeeper to Routed Mode.

Category General

Issue ID BROAD-2159
Description When you search the Directory for a group name, the name is not found.
Workaround To find a group, choose it from the drop-down list in the Directory search window. Try installing again.

Installation

BROAD-2144
Due to a bug in the Mac OS installer, you may sometimes experience a crash when you attempt to install Polycom CMA Desktop. Polycom CMA Desktop for Mac OS X version 5.1.0 has a defect that prevents it from signing in or registering with a Polycom CMA system running version 5.4.

Interoperability: Polycom CMA version 5.4

CMAD-1115

Use CMA Desktop for Mac OS X version 5.0.0 to sign in to the CMA system version 5.4, or contact Polycom Support to obtain the CMA Desktop for Mac OS X version 5.1.1 hotfix. None
Interoperability: Polycom CMA version 5.3

BROAD-2141

When Polycom CMA Desktop for Mac OS X registers to the Polycom CMA server, two entries are added to the Directory: CMA Desktop and CMAD MAC. On this version of Polycom CMA Desktop for Mac OS X, device status, call information, and device alerts cannot be managed by the Polycom CMA system. On a system using the Somic Headset DT-893, the Audio Test window indicates that the headset is receiving maximum audio volume when the audio is muted. When the Polycom CMA Desktop system is signed in to a wireless network, the system signs out from the wireless network when you connect a network cable. In calls on a MacBook Air system, the Polycom CMA Desktop process may consume an abnormal amount of CPU resources, resulting in performance degradation. Pressing ? (question mark) using a Japanese Macintosh keyboard does not enter a \ (backslash) in the same way as using a Japanese PC. The main Polycom CMA Desktop window is not resizable. When your video window is on the second monitor and you click to view full-screen video, the video moves to the primary monitor.

BROAD-2181

Interoperability: Somic Headset DT-893

BROAD-1728

Network

BROAD-2157

Performance

BROAD-1931 BROAD-2112

Try using a third-party laptop cooling device with the MacBook Air system. For more information, contact your Macintosh dealer.

Signing In and Out

VIDEO-83061
To enter a \ (backslash) using a Japanese Macintosh keyboard, press Option+.

User Interface

BROAD-2131

VIDEO-96558

Category User Interface

Issue ID BROAD-2158

Description During a call, if you click Show Content, Control Far-end Camera, or Tone Pad on the toolbar, the main window comes to the front. When the video, content, or video preview window has focus, the application menu is not active.

Workaround None

BROAD-2147
Take one of the following actions: Click the main window, and then click the application window. Click the application menu twice.

BROAD-2183

The incoming call window may sometimes fail to come to the front when another application is running in front of CMA Desktop. The camera may no longer be available if you open iChat at the same time as you perform any of the following actions: You are in a call. You hide your video preview. You maximize Polycom CMA Desktop after it has been minimized. You restore Polycom CMA Desktop from the dock after hiding it.
Click the CMA Desktop icon in the dock to bring the CMA Desktop window to the front.

BROAD-2143

Exit from iChat, and then restart Polycom CMA Desktop.
When you start CMA Desktop, the system may sometimes fail to detect the camera. On a MacBook Air system, video transmission is limited to QVGA at 30 fps. The MacBook Air can receive video up to 720p at 15 fps. Polycom CMA Desktop does not support sending content from the second monitor.

Restart CMA Desktop.

BROAD-2146

VIDEO-86558

Send content from the main monitor.
Hardware and Software Requirements
These hardware and software requirements have been determined based on test scenarios. Your systems actual performance may vary based on software or hardware configurations.
Operating System Macintosh Models Mac OS X 10.6 Snow Leopard Systems with x86 processor (with the exception of MacBook Air) Note: You might be able to run Polycom CMA Desktop on MacBook Air if the CPU load is low and the ambient temperature is cool.

Processor

Polycom CMA Desktop for Mac OS X systems capabilities vary depending on processor performance. The processor types and speeds listed below are intended as reference guides. Polycom CMA Desktop for Mac OS X has equivalent capabilities on other processors with equivalent performance. Basic video (Up to QVGA) Core Duo 1.83 GHz and higher Standard video (Up to CIF) 2.0 GHz Premium video (Up to VGA) Core Duo 2 GHz and higher
RAM Video Memory Hard Drive Space Cameras
2 GB 256 MB 30 MB USB 2.0 Web Cameras: iSight built-in camera Logitech QuickCam Vision Pro for Mac Logitech 2MP Webcam C600 Note: Polycom has fully qualified the USB devices listed above for interoperation with Polycom CMA Desktop for Mac OS X. Other Macintosh USB devices may also work with Polycom CMA Desktop for Mac OS X.

Audio Devices

Built-in microphone on MacBook, MacBook Air, MacBook Pro, iMac, and Apple LED Cinema Display Built-in microphone on Logitech QuickCam Vision Pro Built-in microphone on Logitech 2MP Webcam C600 Logitech ClearChat Comfort Logitech PC Headset 960 Somic Headset DT-893

Monitor Network Access VPN Client
XGA, 16-bit color or higher Network 128 kbps and above (Cable, DSL, or LAN) The VPN client must meet these requirements: Must appear in the Mac systems network adapter list. Must allow Polycom CMA Desktop for Mac OS X to retrieve the VPN clients IP address from the adapter. Must not block any ports required by Polycom CMA Desktop. For a list of ports, see Inbound and Outbound Ports, later in this document. These requirements are met by most VPN clients, such as Juniper Network Connect client, version 6.5.0.

Polycom CMA System

Software version 5.00.00 with NTLMv2 support enabled

Interoperability

The following list indicates the products that have been tested for compatibility with this release:
Type Management Systems Gatekeeper, Gateways, External MCU, Bridges, Call Managers Product Polycom CMA 4000, CMA 5000 Polycom CMA 5000 Polycom RMX 4000 Polycom RMX 2000 Polycom RMX 1000 Polycom RSS 4000 Polycom RSS 2000 Polycom MGC Codian 4505 Endpoints Polycom HDX Series Polycom CMA Desktop for Windows Polycom CMA Desktop for Mac OS X Polycom VSX Systems Polycom QDX 6000 Polycom PVX Polycom VVX 1500 Polycom VS4000 Polycom ViewStation Aethra X3, X7 LifeSize Team Express 220 LifeSize Team 200 Sony PCS-1 Sony PCS-TL50 Sony PCS-XG80 Tandberg 1500, 1700 Tandberg 770MXP Tandberg C20, EX90 Version 5.0.0 5.0.0 6.0 6.0.0 2.1.0, 2.3.1 7.0.0 5.0.0 9.0.3.1 4.0 2.6.1 5.1.0.0060 5.0.0.0022 9.0.6 4.1.0 8.0.2 3.2.2.0481 6.0.5 7.5.4 12.1.7 4.7.0.19 4.2.7.8 3.42 2.42 2.11 F9.0 F8.1 TC3.1.1
Supported Protocols, Algorithms, and Ports

Protocols

This version of Polycom CMA Desktop for Mac OS X supports the following protocols:
Protocol DNS H.239 H.281 H.323 NTLMv2 XMPP Description Domain Name System Token Management Far End Camera Control (FECC) Signaling Authentication Presence, instant messaging

Video Resolutions

This version of Polycom CMA Desktop for Mac OS X supports the following resolutions for People video:
Call Speed 64 kbps - 383 kbps 384 kbps - 511 kbps 512 kbps - 1023 kbps 1023 - 1920 kbps Video Format QVGA 2QVGA (HVGA) VGA 720p (HD) receive Resolution 320x240 320x480 640x480 1280x720
Actual transmitted video resolution is determined by several factors, such as camera capability, computer performance, network conditions, the far-end systems capabilities, and whether content is being sent or received.

Algorithms

This version of Polycom CMA Desktop for Mac OS X supports the following algorithms:
Algorithm Type Audio Description G.719 (mono) at 32 kbps, 48 kbps, 64 kbps, 96 kbps, 128 kbps G.722.1 at 16 kbps, 24 kbps, 32 kbps G.722.1 Annex C at 24 kbps, 32 kbps, 48 kbps G.711u, G.711a, G.722, and G.728 for VOIP interoperability Siren 14 at 24 kbps, 32 kbps, 48 kbps Video H.261 H.263 H.264
Inbound and Outbound Ports
This version of Polycom CMA Desktop for Mac OS X uses the following inbound and outbound ports:

Inbound Ports

Port 1720 (TCP) 1719 (UDP) 3230-3245 (TCP) 3230 - 3245 (UDP) Function H.245 Signaling Remote Access Service (RAS) Signaling Media

Outbound Ports

Port 443 (TCP) Function Provisioning, Monitoring, Help Files, HTTPS

Improving Video Quality

Factors Affecting Video Quality
A number of factors can affect video quality, including the quality and design of your camera, your camera settings, your video window size, and lighting conditions. If your video preview shows reduced quality in your local video, be sure to address these problems, if possible. Any deficiencies you see locally may be magnified when the video is sent to the far end. Video problems may be more obvious when the video is expanded to fill the full screen.
Troubleshooting Video Problems
Problems with Video Quality
If you are using CMA Desktop on a laptop, ensure that the laptop is connected to a power source. Running on battery power can reduce the laptops performance, resulting in poor video quality or no video.

Problems with No Video

Check your Macintosh systems firewall configuration. To do this, follow these steps: Go to System Preferences > Security > Firewall > Advanced. Add the Polycom CMA Desktop application to the list. Select Allow incoming connections.
Problems with Video Window Size
If the size of the far-end video seems small, you can resize the far-end video window manually or you can view it full screen. The size of the far-end video window is determined by the resolution or format of the video sent by the far end, so video sent by endpoints that transmit lower resolution video display in a smaller window.

Improving Audio Quality

Factors Affecting Audio Quality
Polycom CMA Desktop uses the built-in Polycom echo canceller which automatically adjusts the audio to prevent the sound of far-end voices from being sent back to the far end. A number of factors can affect audio quality including the volume of the system, the sensitivity of the microphone, the acoustic qualities of the room, and the acoustic qualities of any audio devices that combine microphone and speakers.
Troubleshooting Audio Problems
For best audio echo cancellation performance, all audio signal processing should be disabled. If you are experiencing audio issues, make sure audio processing software provided by your computer manufacturer is disabled. Disable ambient noise reduction on the system. To do this: a b Go to System Preferences > Sound > Input. Disable Use ambient noise reduction.

If you use a separate microphone, ensure that it is connected to a USB port on your computer and not to a USB hub connected to the computer. For best microphone performance, place the microphone at a distance from the person who is speaking. Speaking too close to the microphone can cause poor audio quality.

Problems with Echo

If the far end hears echo, try these steps: Check your audio devices echo cancellation settings. If your audio device provides its own echo cancellation, be sure to enable it. Refer to the documentation you received with your device. Check your volume. For most effective echo cancellation, reduce the volume on your systems speakers, and then adjust the sound using the Polycom CMA Desktop volume controls.
Place the microphone and speakers as far apart as possible. If you use a laptops integrated speakers with the laptops integrated microphone or with a webcams microphone, connect external speakers to allow you to increase the distance between the microphone and speakers.
If you still experience echo, use earphones instead of speakers. You can also use a headset instead of a microphone and speakers.

Problems with No Audio

Collecting Diagnostic Information
If you need to report a problem, you may be asked to supply information about your system. You can find diagnostic information in these locations:

Log Crash Reports

Location
/UserName/Library/Application Support/Polycom CMA Desktop/Log/cmad.log /UserName/Library/Logs/DiagnosticReports/Polycom CMA Desktop_timestmap_username-model.crash /UserName/Library/Logs/DiagnosticReports/MediaProcessor_timestmap_username-model.crash /UserName/Library/Application Support/Polycom CMADesktop/configuration.xml

Provisioned Data

To collect Polycom CMA Desktop Diagnostics: From the main window, click the application menu and choose Preferences > Statistics > Log Statistics. Click Save Log. Specify the file name and location for the zipped file. Click Save.
To collect the Macintosh system profile: From the applications folder, click Utilities > System Profiler. Choose File > Save As and specify the location.

Related Documentation

For more information, see the Release Notes for Polycom Converged Management Application 5000, available at support.polycom.com.

Copyright Information

2011 Polycom, Inc. All rights reserved. No part of this document may be reproduced or transmitted in any form or by any means, electronic or mechanical, for any purpose, without the express written permission of Polycom, Inc. Polycom, Inc. retains title to, and ownership of, all proprietary rights with respect to the software contained within its products. The software is protected by United States copyright laws and international treaty provision. Portions of this SOFTWARE PRODUCT are 2010 RADVISION Ltd. All rights reserved.

Disclaimer

This software is provided 'as is' with no explicit or implied warranties in respect of its properties, including, but not limited to, correctness and fitness for purpose.

Trademark Information

POLYCOM, the Polycom Triangles logo and the names and marks associated with Polycom's products are trademarks and/or service marks of Polycom, Inc. and are registered and/or common law marks in the United States and various other countries. All other trademarks are property of their respective owners. No portion hereof may be reproduced or transmitted in any form or by any means, for any purpose other than the recipient's personal use, without the express written permission of Polycom.