Voyager PRO UC Wireless Headset System WG201/B

User Guide

Welcome
Congratulations on purchasing your new Plantronics product. This user guide contains instructions for setting up and using your Voyager PRO UC WG201/B (BUA-200 USB Adapter + WH200/B (Voyager PRO) Headset) Wireless Headset System. Please refer to the separate safety instructions for important product safety information prior to installation or use of the product.
Plantronics Voyager PRO UC User Guide

Contents

1 Package Contents and Features.. 4
1.1 USB Adapter... 4. 1.2 Headset... 4
5 Using Your Headset with Your Bluetooth Mobile Phone... 11
Pairing Your Headset to Your Bluetooth Mobile Phone.. 11. Placing, Answering and Ending Calls with Your Headset and Bluetooth Mobile Phone. 11.

2 Set Up... 6

2.1 Connecting USB Adapter to PC. 6 2.2 Charging Headset... 6 2.3 Fitting Headset.. 6
6 PerSono Suite Software.. 12
Softphone Support.. 12 Battery Life.. 12. Settings Screen Headset and USB Adapter. 13 Help for USB Adapter Settings.. 13. PC Panel Screen.. 14. Advanced Settings.. 14. Support Screen... 14. Updates.. 14
3 Using Your Headset System with Microsoft Office Communicator.. 8
Powering Headset On/Off... 8. Placing, Answering and Ending Calls with Microsoft Office Communicator.. 8
4 System Information... 9
Muting a Headset Call.. 9 USB Adapter Indicator Light... 9. Headset Indicator Lights and Tones. 9 Out of Range Warning.. 10 Low Battery Warning.. 10 Checking Battery Level.. 10. Turning Headset Indicator Blue Flash On/Off.. 10 Mute Warning... 10 Pairing Headset to USB Adapter.. 10
7 Troubleshooting and Common Questions.. 15.
1 Package Contents and Features
1.1 Voyager PRO UC USB Adapter and Charger
USB Adapter CD includes: PerSono Suite Software Complete User Guide

USB Charging Cable

AC Charger
1.2 Voyager PRO UC WH200/B Headset
Soft Gel Eartips (Small & Large) and Foam Eartip Covers
Headset with Pre-Installed Medium Eartip
Voyager PRO UC USB Adapter Features

Pairing Button

Indicator Light
Voyager PRO UC WH200/B Headset Features
Volume Up (+) and Down (-) Buttons (also controls mute)
Status Indicator Light Eartip Call Control Button Micro USB Charging Jack Power On/Off Check Battery Button Dual Microphones with Wind Screens

2 Set Up

2.1 Connecting USB Adapter to PC
1 Insert the USB adapter into USB Port on PC. The indicator
light on the USB adapter will be solid red to indicate the USB adapter is powered on.
Note The USB charging cable can also be used to charge the headset. To successfully charge your headset with the USB cable the PC must be on and in active state (not standby). The charging time will vary according to the number of other devices drawing power from the PCs USB port(s).

2.3 Fitting Headset

The headset comes configured for the right ear. Ensure a proper fit for optimal sound clarity and comfort.
1 Guide the earloop behind your ear and place the

headset so that the speaker and eartip rest comfortably in your ear.
Important NOTE For best performance it is recommended that Windows is updated with Service Pack levels listed below: Microsoft Windows XP-Service Pack 3 (SP3) or later
2 For optimal voice clarity, pivot the boom up or down to
point the microphones toward the corner of your mouth. The headset can be worn on either ear by adjusting the microphone boom. To convert for wearing on the left ear:
Microsoft Windows Vista-Service Pack 1 (SP1) or later

2.2 Charging Headset

1 Connect the AC charger to outlet and headset.
The indicator light on the headset will be solid red to indicate that the headset battery is charging.
2 Charge for at least 30 minutes prior to the first use.
A full charge takes 1.5 hours.
3 Pivot the boom into an upright position. 4 Rotate the boom and speaker to the other side of the

headset.

Charging time

30 min..

Minimum charge before first use

1.5 hours..

Full charge
note Always charge at near room temperatures; never charge battery at temperatures below 0C (32F) or above 40C (104F).
Changing Eartips The headset comes with the medium eartip installed. You can replace it with the optional small or large eartip provided.
1 To remove the eartip, grip the eartip with your thumb and
forefinger. Gently push it into the speaker housing and rotate it a quarter turn to the left. Gently lift the eartip away from the headpiece.
2 To attach a new eartip, align the tabs on the eartip with
the slots on the speaker housing. Gently push the eartip into housing while turning it a quarter turn to the right. The eartip will stop rotating when it is attached.
NOTE The optional foam eartip cover can be used for a more comfortable and stable fit.
3 Using Your Headset System with Microsoft Office Communicator

Powering Headset On/Off

The headset will be ready to use once it has been charged as described in Section 2.2 Charging Headset. To power the headset on press and hold the Power On/Off button for two seconds. The headset indicator light will remain solid blue for two seconds to confirm that the headset is powered on. Note The USB adapter indicator light will remain solid blue when the headset is powered on and paired to the headset. The indicator light will remain solid red when the headset is powered on but not paired to the headset. To conserve power you may optionally power the headset off by pressing the Power On/Off for two seconds. The headset indicator light will remain solid red for two seconds to confirm that the headset is powered off. Note Once powered off you will not be able to use the headset.

Indicator Light Power On/Off Button
Placing, Answering, and Ending Calls with Microsoft Office Communicator
To place a call To answer a call on the headset To answer a call when already on an active call on your mobile phone To end a call on the headset Short press call control button on headset. Dial number using Microsoft Office Communicator.* Short press call control button on headset. Short press the call control button once to end the mobile phone call then press again to answer your Microsoft Office Communicator call. Short press call control button on headset.
*Consult Microsoft Office Communicator Help for more information on how to place a call.
Note You can also answer calls directly from Microsoft Office Communicator by clicking on the Call Alert that appears on your PC screen. In this case the call will be directed to the default speakerphone which may not be your headset. Consult Microsoft Office Communicator Help for more information.
For your safety, do not use headset at high volumes for extended periods of time. Doing so can cause hearing loss. Always listen at moderate levels. For more information on headsets and hearing visit: www.plantronics.com/healthandsafety.

4 System Information

Muting Headset During a Call
To mute a call, press and hold the volume + and - buttons simultaneously until you hear a status prompt. The sequence will start with low-high tones plus a voice prompt Mute On (in English). The low-high tones repeat after 15 minutes to advise mute is activated. The full sequence repeats every 30 minutes until mute is de-activated. To unmute a call, press and hold the volume + and - buttons simultaneously until you hear high-low tones followed by a voice prompt Mute Off (in English).
Volume Up (+) and Down (-) Buttons
USB Adapter Indicator Light
USB Adapter Status Headset in talk mode USB adapter and headset pairing Connected, no activity Powered on - headset not paired Indicator Light Flashes blue Flashes red and blue Solid blue Solid red
Headset Controls and Indicators
Action Power On/Off Press Power/Off button 2 seconds Short press call control button or volume + or - button None Short press call control button Indicator Light On: solid blue for 2 seconds Off: solid red for 2 seconds Short blue flash Tone On: ascending tone Off: descending tone None
Check if headset is powered on
Incoming call Call answer/end
Flashes blue Short blue flash
Three single low tones Single low tone followed by lowlow-high tones Tone at each change in volume. Double tone when min/max volume level reached Single low tone

Adjust the volume (during a call)
Short press volume + or button

Single blue flash

Call indicator light (enable/disable)
With headset powered on, press Turn indicator on: blue glow power, volume + and - buttons increases for 2 seconds simultaneously for 1 second Turn indicator off: blue glow fades for 2 seconds Single blue flash
Reconnect after leaving range for Short press call control button more than 30 seconds

Single low tone

Checking Battery Status
To check the battery status, the headset must be powered on. Short press the power button. The indicator light flashes red to show the battery charge level as shown below. Charge Indicator Lights Red Flashes S Battery Level More than 2/3 full 1/3 to 2/3 full Less than 1/3 full
Pairing Headset to USB Adapter
The headset and USB adapter are supplied paired to each other. However, if you wish to use a replacement headset with your existing USB adapter, the units can be paired to each other by the following method:
1 Ensure your replacement headset is fully charged. 2 Press and hold the power button until the indicator light
flashes red and blue. The headset is now in pairing mode. Note If you dont see the red and blue flash, press and hold the power button to turn your headset off. Then press and hold the power button again until you see the red and blue flash.
3 Place the USB adapter in pairing mode by pressing
and holding the pairing button on the adapter for two seconds. The pairing light will flash red and blue.
4 When the pairing light on the USB adapter goes solid
blue, the headset and the USB adapter are paired.
Automatic Battery Status Alerts
When the battery charge is very low, a tone and voice prompt in English will automatically occur. See below. Low Battery Warnings Battery Level 30 minutes of talk time remaining (this alert only occurs during an active call) 10 minutes of talk time remaining Tone Double high tone every 15 minutes Voice Prompt Battery Low repeats every 30 minutes
NOTE Take caution pairing the USB adapter. Do not press hard. Please press with both fingers rather than push on the USB adapter to avoid damage to the USB adapter or USB port.

Triple high tone every 30 seconds
Recharge Battery repeats every 3 minutes

Out of Range Warning

If you are on a call you will hear the audio degrade as you move out of range. If you stay out of range, active calls will be suspended. Calls will be re-established upon walking back into range.
5 Using Your Headset with your Bluetooth Mobile Phone
Pairing your Headset to your Bluetooth Mobile Phone
1Turn on your mobile phone and enable Bluetooth. For
most phones select Settings>Tools>Connections> Bluetooth>On. See your phones user guide for more information.
3 Use the commands on your phone to locate the headset.
For most phones select Settings>Tools>Connections> Bluetooth>Search>PROPlantronics. See your phones user guide for more information.
4 When prompted for a passkey, enter 0000 (4 zeros). The
headset indicator light will flash blue when paired successfully. note To pair your headset with an additional phone, turn on the phone then repeat steps 2 through 4. Note For detailed pairing instructions for popular mobile phones visit: www.plantronics.com/easytopair.
2 Press and hold the power button on the headset until
the indicator light flashes red and blue. The headset is now in pairing mode. Note If you dont see the red and blue flash, press and hold the power button to turn your headset off. Then press and hold the power button again until you see the red and blue flash. The headset will stay in pairing mode for three minutes.
Placing, Answering, and Ending Calls with your Headset and Bluetooth Mobile Phone
To place a call To answer a call To answer a call when already on an active Microsoft Office Communicator call To end a call Redial last number* Dial number on your mobile phone keypad. Short press call control button. Short press the call control button to end the Microsoft Office Communicator call, then press again to answer your mobile phone call. Short press call control button. Double press call control button. There will be a double low tone on each press. A final tone indicates the last number has been redialed. Press and hold call control button for two seconds. First tone on key press start followed by a second tone which indicates voice dial is activated. Press call control button for one second until you a single low tone. Tap any button to clear the indicator light. The indicator light will triple flash purple every 10 seconds for 5 minutes or until cleared. While on a call, press the call control button for one second until you hear a single tone followed by double low tones. While on a call, press the call control button for one second until you hear a single tone followed by double low tones.

Activate voice dialing*

Reject a call Missed call
Transfer a call from your mobile phone to your headset Transfer a call from your headset to your mobile phone
* Only available on mobile phones and carriers that support these features.

6 PerSono Suite Software

It is highly recommended that you install the PerSono Suite software. Though your Voyager PRO UC system will operate without the software running it will limit the systems capabilities. PerSono Suite software allows you to do the following with your Voyager PRO UC system: Answer/end calls from the PC remotely with the headset (requires use of supported softphone) Customize your headset and USB adapter settings to your personal preferences Automatically manage your PC multimedia so you never miss a call Quickly access links to product support and software/firmware upgrade information
3 The Manage API Access Control screen will pop
up stating that Another program is trying to access Skype. The name of the program will appear as PerSonoSuite.exe with the publisher Plantronics, Inc. You must select Allow this program to use Skype and click OK.

Softphone Support

For a list softphones supported by PerSono Suite refer to www. plantronics.com/SoftphoneCompatibility PerSono Suite software supports all the softphones on the list with no additional steps by the user except Skype. To allow Skype to be a supported softphone in PerSono Suite please follow these steps:
4 To confirm that PerSono Suite is now supporting Skype,
go to the PC Panel tab in PerSono Suite and ensure that Skype is listed under Softphones.
1 Ensure PerSono Suite software is running on your PC.
You will see a headset icon in the lower right portion of the PC tray bar when PerSono Suite software is running.
2 If Skype is running on your PC, Skype will notify you of
the event that PerSonoSuite.exe wants to use Skype. Go to the new event tab located in the upper right of the Skype window and click on the red flag. You then will need to click on the PerSonoSuite.exe link to be taken to the Manage API Access Control screen.

Battery Life

PerSono Suite.exe
At the lower left corner of the screen (and for all software screens), you will see one of the following icons indicating the approximate charge left in the headset battery.

Less than 5 Mins

Settings Screen Headset and USB Adapter
The Settings Screen allows you to customize the adapter and headset to your preference. The Voyager PRO UC System is shipped with the default settings and can be changed as described in the Settings column below. NOTE Some parameters may appear as grayed out. PerSono Suite automatically grays out parameters that do not apply to a particular Plantronics device.

Settings Headset

Feature Mute tone Ring tone PC Ring tone volume PC Ring Tone - Mobile Ring Tone Volume - Mobile Second Inbound Call Settings On/off Sound 1/sound 2/sound 3 On/off Sound 1/sound 2/sound 3 On/off Ring continuously/ring once/ignore Default On Sound 2 On Sound 1 On Ring continuously

Settings USB Adapter

Feature Audio bandwidth PC Ring both headset/PC Settings Wideband/narrowband On/Off Default Wideband On
Help for USB Adapter Settings
Audio Bandwidth The system will support both narrowband and wideband audio from the PC. Wideband audio delivers heightened speech clarity and life-like fidelity. However, wideband audio consumes more battery power and has more stringent access criteria which reduces the number of systems that can be deployed in a small area. All PCs support wideband audio. When switching between narrowband and wideband audio, you must re-establish the audio link for the changes to take effect. Wideband PC

PC Panel Screen

Choose whether you want PerSono Suite software to launch when you login to Windows. See a list of supported softphones running on your PC. See which Plantronics device is attached to your PC and working with PerSono Suite software. Customize how you want the PerSono Suite software to manage your multimedia when a call begins/ends.

Support Screen

The support screen provides on-line access to this printable user guide, frequently asked questions, how to contact Plantronics, and software upgrade information. The current version of software and firmware currently running on your system is also shown here.

Updates

All the required software and firmware for your Plantronics device can be remotely updated if and when updates are available. You can control how frequently the system will check for available updates. When updates are available, you can view all pending updates and decide when to download and install any one of them. The particular version of PerSono Suite software and headset/ base firmware running on your system is always reflected in the VERSIONS fields. Notify me when updates are available: By enabling this check box, you will activate a periodic automatic check for available software and firmware updates. When this parameter is enabled, automatic check for updates will be activated and the frequency field will be highlighted allowing you to choose the frequency of checking for updates, e.g., once every 3 months, once every month or once every week. When this parameter is disabled, automatic check for software/ firmware updates is disabled. Check For Updates: You can choose to check for available software/firmware updates at any time by clicking on the Check For Updates button. Available Updates: Following an automatic or manual check for updates, this field will be populated with any applicable software and firmware updates.

Advanced Settings

Microsoft Office Communicator Dial-tone Enabled
If this feature is set to ON, when a PC radio link is established, Microsoft Office Communicator will assume the user is trying to place a VOIP call and provide a dial tone. If this feature is set to OFF, when a PC radio link is established, Microsoft Office Communicator will sit idle. Microsoft Office Communicator Dial-tone Enabled can be set to ON or OFF. Microsoft Office Communicator Certified product: Default Setting = ON Standard product: Default Setting = OFF

Audio Sensing Enabled

Audio Sensing is a special feature supported by Plantronics wireless devices that can detect audio signal at the USB port and automatically establish a PC radio link between the base and wireless headset without the user having to press the PC call control button. If the parameter Microsoft Office Communicator Dial-tone Enabled is set to ON, every time the user presses the PC call control button the Microsoft Office Communicator dial tone will be heard. However, the user may have pressed the PC call control button to listen to music, etc., and does not want to hear the dial-tone. In this case, if the user sets the Audio Sensing Enabled parameter to ON, the radio link will be established automatically when any PC audio is detected at the USB port, thus eliminating the need for the user to press the PC call control button. Audio Sensing Enabled can be set to ON or OFF. Microsoft Office Communicator Certified product: Default Setting = ON Standard product: Default Setting = OFF
7 Troubleshooting and Common Questions
Troubleshooting Microsoft Office Communicator Usage
My headset doesnt work with Microsoft Office Communicator.
Make sure your headset is charged. Make sure your headset is on and connected. Press the call control button on your headset. Fine tune the listening volume with the call control button. If the volume is still too low, adjust the listening volume on the PC using Microsoft Office Communicator*.
The sound is distorted or I hear an echo in the headset.
Reduce speaking volume on the PC using Microsoft Office Communicator*. Point microphone towards your chin. If the distortion is still present, lower the volume using the call control button.

While on an Microsoft Office Communicator call I want to accept a call from my mobile phone. Reconnecting the Bluetooth link between your headset and USB adapter. Talk time performance is significantly degraded even after a full recharge.
Short press the call control button for less than 1 second (this will disconnect the Microsoft Office Communicator call.) Press the call control button again to connect with your mobile phone.
If you turn on the headset beyond Bluetooth range, and then return within it, you may need to reestablish the Bluetooth link by pressing the USB adapter button.
Battery is wearing out. Contact www.plantronics.com/support for factory service information.
* Consult Microsoft Office Communicator Help for more information
Troubleshooting Mobile Phone Usage
My headset does not work with my phone. Make sure the headset is fully charged. Make sure headset is paired with the Bluetooth phone you are trying to use. See Pairing Your Headset to your Bluetooth Mobile Phone on page 11.
My phone did not locate the headset.
Turn both your phone and headset off and on, and then repeat the pairing process on page 11.
I could not enter my PIN code.
Turn both your phone and headset off and on, and then repeat the pairing process on page 11. Your PIN code, or Passkey, is 0000 (4 zeros).
I cannot hear caller/dial tone.
The headset is not turned on. Press the call control button for approximately 2 seconds until you hear a tone or see the indicator glow blue. Your headset is out of range. Move the headset closer to the Bluetooth phone. Your headset battery is drained. Charge your battery. See Charging Headset on page 6. The listening volume is too low. Incremental tapping of the call control button will adjust volume. Make sure that the headset fits properly. See Fitting Headset on page 6.

Audio quality is poor.

Your headset is out of range. Move the headset closer to the Bluetooth phone.

Callers cannot hear me.

Make sure that headset is sitting correctly in ear with boom pointing towards corner of mouth. See Fitting Headset on page 6.

My headset falls off my ear.
Make sure that headset is sitting correctly on your ear with boom pointing towards corner of mouth. See Fitting Headset on page 6.
Plantronics, Inc. 345 Encinal Street Santa Cruz, CA 95060 United States www.plantronics.com For product support contact us at www.plantronics.com/support or call 1-800-544-4660.
2009 Plantronics, Inc. All rights reserved. Plantronics, the logo design, PerSono, Plantronics Voyager, and Sound Innovation are
trademarks or registered trademarks of Plantronics, Inc. Microsoft, Windows and Vista are trademarks or registered trademarks of Microsoft Corporation. Skype is a trademark of Skype Limited or other related Skype companies. The Bluetooth word mark is owned by Bluetooth SIG, Inc. and any use of the mark by Plantronics is under license.
Patents US 5,210,791; Patents Pending. 81979-01 (10.09)

Voyager PRO UC

Unify communication between PCs and mobile phones from a single headset
Seamlessly switch between PC and mobile phone calls with Plantronics Voyager PRO UC. By incorporating state-of-the-art AudioIQ2 and three layers of WindSmart technology, voice quality is crystal clear even in the noisiest environment. Portable and perfect for professionals in the office or on-the-go, the Plantronics Voyager PRO UC is the most advanced noise-canceling Bluetooth headset available.

Key features

Phenomenal sound
Dual noise-canceling microphone filters out noise AudioIQ2 keeps calls clear regardless of the environment Digital Signal Processing (DSP) provides more natural voice sound Wideband for best PC audio telephony WindSmart technology reduces disruptive wind noise
Headset controls: call answer/end, mute, volume +/-
Lightweight, discreet over-the-ear style
Dual, noise-canceling mics with AudioIQ 2

Superior call management

One button call control manages PC or mobile calls Call alert notifies user of incoming calls Multipoint technology for call switching from headset Freedom to roam or multitask, hands-free up to 33 feet
Energy efficient, adaptive battery power Bluetooth USB dongle
Backed by Plantronics global service and support

Additional information

Connects to Ideal for PC and mobile phone Users in office and on the road with a mix of PC and mobile phone communication for conference calls, webinars, video conferencing and listening to multimedia Up to 6 hours, 120 hours standby 128-bit 17.5 grams Yes Bluetooth version 2.1: 2.4GHZ Widebandup to 6,800Hz; echo cancellation SoundGuardprotects against sound levels above 118dBA 1 year Unified Communications standard version built for UC applications and softphones from Avaya, Cisco, IBM and more Model numbers: WO200/B Optimized for Microsoft Office Communicator 2007 Model number: WG201/B
Talk time Digital encryption Headset weight Remote ring notification Wireless frequency Audio performance
For more information about the Plantronics Voyager PRO UC or other Plantronics products, please visit our Web site at: plantronics.com TEL: 800-544-4660 ( U.S. AND CANADA) 831-458-7700 ( OUTSIDE U.S.)
Hearing protection Limited warranty UC Standard Version
2010 Plantronics, Inc. All rights reserved. Plantronics, the logo design, Plantronics Voyager, WindSmart, AudioIQ 2 and Sound Innovation are trademarks or registered trademarks of Plantronics, Inc. Microsoft is a trademark or registered trademark of Microsoft Corporation in the U.S. and other countries. Avaya is a trademark of Avaya Inc., Cisco is a registered trademark of Cisco Systems, Inc. and/or its affiliates in the U.S. and certain other countries. IBM is a trademark of International Business Machines Corporation in the United States, other countries or both. Published March 2010

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