Frequently Asked Questions
Polycom Communicator Model C100
Q: What is: Polycom Communicator? A: Polycom Communicator is a high-quality PC speakerphone that connects to a computer. Its highfidelity performance delivers great sounding voice and video calls over your PC. Q: How does it connect to a computer? A: Polycom Communicator connects to a computer through the USB port. USB supplies both the audio connection and power to the device. Q: Does it require any batteries? A: No, Polycom Communicator is powered entirely through USB and does not need any batteries. Q: Which voice applications does Polycom Communicator support? A: There is an ever-growing list of applications that are supported by Polycom Communicator, including Polycom PVX desktop videoconferencing software, as well as a number of certified IP soft phones and service providers. Please check www.polycom.com/communicator for an updated list of supported platforms. Q: Does it work with any Internet calling or voice applications other than the ones on the officially supported list? A: Only select voice communications applications are supported for use with Polycom Communicator. If the product is used with non-supported voice communications applications, Polycom Communicator may experience diminished audio quality and/or loss of button functionality. For an updated list of supported applications, please visit www.polycom.com/communicator. Please note that the high-fidelity speaker that is built into Polycom Communicator can be used with any audio application, such as playing music or presentation audio. Q: Can I use Skype with Polycom Communicator model C100? A: Yes, Skype may be used with model C100. To work properly, you must download the Skype drivers located at www.polycom.com/support/communicator. If you are using the product primarily with Skype, you may want to consider Polycom Communicator for Skype, model C100S, which features special button integration and software to make it as easy as possible to use the product with Skype. Q: Which operating systems are supported? A: Only Microsoft Windows XP is supported at this time. If used with other operating systems, Polycom Communicator may experience diminished audio quality or loss of button functionality. Q: Does Polycom Communicator require software to be installed on the computer? A: It depends upon the specific application you are attempting to use with the product. Many of the IP soft phones do not require any drivers to be installed on the computer, while Skype and Polycom PVX do require drivers. For more information on the requirements for the application you are interested in, please visit www.polycom.com/support/ Communicator Q: Can it work over regular analog phone lines? A: Polycom Communicator only works when connected to a computer. It does not work over regular phone lines. Q: What is the microphone pickup range? A: Polycom Communicators two high-quality microphones can effectively cover participants sitting up to 7 feet from the device. Q: Can I use it while leaving the back cover / stand closed? A: For best acoustic performance the unit is designed to be used with the stand open, which places the unit at a 40 angle to the surface it rests upon. Q: What is the warranty for Polycom Communicator? A: Polycom Communicator includes a one-year warranty. Q: How does the voice quality of Polycom Communicator compare to a regular landline phone? A: Polycom Communicator uses high-fidelity audio components to deliver exceptionally clear calls. At times, the quality of the call may be limited by the
application that is initiating the call i.e., the specific soft phone client you are running. In many cases, using Polycom Communicator will maximize the performance of the soft phone application and deliver better performance, but no hardware can overcome specific software limitations of an IP soft phone. Q: How does Polycom Communicator enhance the audio quality of my IP calls? A: In addition to providing high-fidelity wideband audio quality, Polycom Communicator includes Acoustic Clarity Technology to reduce echoes and feedback and provide full-duplex performance. Polycom Communicator maximizes your calling experience. However, it cannot help with issues such as dropped calls, jitter, latency, packet drop, poor hardware on the other end of the call, or any audio issues inherent in your IP soft phone and outside the control of Polycom Communicator. Q: Can I connect Polycom Communicator to a device that does not have a USB port? A: No, Polycom Communicator must connect through a USB port for the audio connection and power. Q: Do both ends of an IP call need a Polycom Communicator for it to work? A: No, having a Polycom Communicator on both ends is not required. However, the quality of your IP soft phone call may be limited by the hardware being used by the caller on the other end. Q: Can I plug my existing headset into the Polycom Communicator for private calls? A: The headphone port on the Polycom Communicator uses a standard 3.5mm port. If the headphone/headset uses a 3.5mm jack, it can be used for the audio portion of the call by plugging into the headphone port. In this scenario, only the incoming audio would use the headset, while the microphones on the Polycom Communicator would still be used. Q: Is Polycom Communicator software upgradeable? A: Yes, both the firmware in the device and the software drivers on the computer can be updated. Q: Why use this product instead of regular computer microphones and speakers for voice and video calls through a PC?

A: Often times, using regular speakers and microphones on a computer during calls results in significant echoing and feedback. Polycom Communicator includes technology to significantly reduce or eliminate these problems. Q: Why use this product instead of a computer headset? A: Polycom Communicator is a great companion to a computer headset. Wearing a headset can grow tiresome, and the cords can get tangled and in the way. With Polycom Communicator, you dont need to sacrifice sound quality during hands-free calls, and the headphone port lets you plug in headphones for private conversations. Q: When the headphone port is in use, do the microphones on the Polycom Communicator still work? A: Yes, when headphones are plugged in, the incoming sound is redirected to the headphones while the microphones on the Polycom Communicator are still active. Q: Can I use Polycom Communicator with my computer speakers? A: You can plug your computer speakers into the 3.5mm headphone jack that is built into the product. This would route the audio through your computer speakers while using still using the Polycom Communicator microphones. Q: Why is the Polycom Communicator superior to competitive products? A: Polycom has leveraged over 14 years of experience in delivering the market-leading triangle-shaped SoundStation in building Polycom Communicator. Polycoms Acoustic Clarity Technology delivers unmatched echo cancellation and full duplex performance. High-quality speakers and microphones, combined with Polycoms technical expertise, come together to provide an experience unmatched by any competitive products.
2009 Polycom, Inc. All rights reserved. Polycom and the Polycom logo design are registered trademarks of Polycom, Inc. All other trademarks are the property of their respective owners. Information is subject to change without notice.

POLYCOM COMMUNICATOR

MODEL NO. C100S

USER GUIDE

Introduction
Thank you for choosing the Polycom Communicator C100S. The Polycom Communicator C100S connects to your computers USB port, giving you full-duplex, two-way telephone conversations over the Internet via your Skype account. This package contains everything you need to get started. If you are missing any of the items shown on this page, please contact your reseller immediately.

Carrying Case

Setup Wizard CD

Polycom Communicator

User Guide
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Features

Speaker Keypad (See enlargement below) USB Cable (attached) Stereo Headphone Jack (3.5mm)

Back Cover/ Stand

Microphones Application Launch Volume Up

LED Call Pickup/ Hangup

Volume Down
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Insert the Setup Wizard CD included with your package and follow the onscreen instructions. When prompted, connect the Polycom Communicator C100S to the port on your computer in the following manner: Flip open the back cover of the Polycom Communicator C100S unit. Unwind the USB cable. Open up the back cover/stand to its locked position. (For best acoustic performance, the unit is designed to stand at a 40 angle to the surface it rests upon.) Insert the USB cable of the unit into a USB port on your computer. When the unit has been connected, complete the software and hardware installation as per the onscreen instructions.
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Getting Started

The Polycom Communicator is ready to use after completion of software and hardware installation. In order to use the Polycom Communicator C100S, you will need to have Skype installed on your computer. Go to www.skype. com to download the latest version of Skype. In order for the Polycom Communicator C100S to function properly, the microphone and speaker volume (in Windows Sounds and Audio Devices) settings must not be set to mute. The controls on the keypad allow you to have basic call control functionality: Launch the Skype application Answer an incoming call Hang up a completed call Initiate a call with a selected Skype Buddy Volume Up Volume Down Mute
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Diagnostics

With the Polycom C100S Manager, you can test for microphone, speaker, and LED functionality. To launch the Polycom C100S Manager, double-click on the Polycom Communicator icon on the desktop and click on the Diagnostics Tools tab (see below).
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In order to use this device, you will need to have Microsoft Windows XP installed on your computer. For best acoustic performance, always use the device with its back cover/stand opened to the locked position. For private conversations, stereo headphones can be plugged into the side of the Polycom Communicator C100S unit. If you have a set of desktop PC speakers you can plug them into the 3.5mm headphone port on the side of the Polycom Communicator for stereo sound. You can use the Windows Sounds and Audio Devices screen to adjust the volume of the microphones and speaker.
Please note that the Polycom Communicator automatically becomes your default Windows Audio Device (Mic & Speaker) when it is plugged into your computer. If you do not want the Polycom Communicator to be your default Windows Audio Device you can change your audio settings by doing the following: Select Start Settings Control Panel Sounds and Audio Devices Audio then select your embedded sound card from the drop-down menu for Default Audio Device.
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If you make this change you will then need to go to the Skype Application and make Polycom Communicator the default sound device for Skype by doing the following: Open the Skype Application Select Tools Options Sound Devices. You can then change the Audio In, Audio Out and Ringing settings to the Polycom Communicator.

To check for new software updates, run the Polycom C100S Manager and click the Help tab. This will automatically take you to the Polycom Tech Support site. The latest software is available for download from this site. For additional information about the Polycom Communicator C100S or other Polycom products, please visit www.polycom.com.
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U.S. and Canada Regulatory and Compliance Information Part 15 Rules
This device complies with part 15 of the FCC Rules. Operation is subject to the following two conditions: (1) This device may not cause harmful interference, and (2) This device must accept any interference received, including interference that may cause undesired operation.
Class B Digital Device or Peripheral
NOTE: This equipment has been tested and found to comply with the limits for a Class B digital device, pursuant to part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference in a residential installation. This equipment generates, uses and can radiate radio frequency energy and, if not installed and used in accordance with the instructions, may cause harmful interference to radio communications. However, there is no guarantee that interference will not occur in a particular installation. If this equipment does cause harmful interference to radio or television reception, which can be determined by turning the
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equipment off and on, the user is encouraged to try to correct the interference by one or more of the following measures: Reorient or relocate the receiving antenna. Increase the separation between
the equipment and receiver. Connect the equipment into an outlet on a circuit different from that to which the receiver is connected. Consult the dealer or an experienced radio/TV technician for help.

Modications

In accordance with part 15 of the FCC rules, the user is cautioned that any changes or modications not expressly approved by Polycom Inc. could void the users authority to operate the equipment.

Canadian EMC Class B

This Class [B] digital apparatus complies with Canadian ICES -003. Cet appareil numrique de la classe [B] est conforme la norme NMB003 du Canada.

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EEA (European Economic Area) including Switzerland CE Mark LVD and EMC Directive
This Polycom Communicator CS100 has been marked with the CE mark. This mark indicates compliance with EEC Directives 89/336/EEC and 73/23/EEC. A full copy of the Declaration of Conformity can be obtained from Polycom Ltd, 270 Bath Road, Slough, Berkshire, SL1 4DX, UK.

Japan VCCI Class B

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Worldwide Installation Instructions*
Installation must be performed in accordance with all relevant national wiring rules.

Warranty

This product comes with a limited one-year warranty.
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For information, contact your reseller or go to: www.polycom.com Polycom WW Headquarters: Polycom, Inc. Corporate Headquarters 4750 Willow Road Pleasanton, CA 94588
2006 Polycom, Inc. All Rights Reserved. Polycom and the Polycom logo design are registered trademarks of Polycom, Inc. in the U.S. and various countries. All other trademarks are the property of their respective companies. 1725-44035-001 Rev. A