ETHERNET

CUSTOMER S/N:BCDFGHJKLMNP S/N: PPPPMMYJJJSSSSSCAABBCCCC

+12VDC

HFC MAC ID: ABCDEF012345
USB CPE MAC ID:ABDCEF012345
Power adapter may vary from illustration
Your computer may vary from illustration

Quick Reference Guide

Insert the CD-ROM only if you are going to make a USB connection or to read the SB5100 User Guide.
SURFboard Cable Modem SURFboard Cable Modem
Do not connect both the Ethernet and USB Cable to your PC. Use one or the other depending on your PC Configuration.
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SURFboard

Troubleshooting
T he Problem Green POWER light is OFF Cannot receive or send data

Standby

Cable Modem
This information is to help you quickly solve a problem. Before calling your service provider, try unplugging and plugging in the cable modem power cord in the AC wall outlet to restart the cable modem.

T he Solution

Check that the power adapter is plugged in. Power adapter may vary from illustration. Try pressing the Standby button. If you have cable TV, check that your TV is working and the picture is clear. If you cannot receive your regular TV channels, your data service will not function. Try pressing the Standby button if the Standby light is ON. Check the coaxial cable at the cable modem and wall outlet. Hand-tighten if necessary. Check that the USB or Ethernet cable is properly connected to the cable modem and your computer. Check the IP address by following the steps in Verifying the IP Address in Windows 95, 98, or Windows Meor Verifying the IP Address in Windows 2000 or Windows XP in the User Guide (on the CD-ROM). For non Windows users, you must have Adobe Acrobat Reader installed before opening the User Guide. Call your cable provider if you need an IP address. Check the lights on the front panel. Note the first light from top to bottom that is off. This light indicates where the error occurred as described in Front-Panel Lights and Error Conditions in the User Guide (on the CD-ROM).
SURFboard Cable Modem User Guide
Introduction Before You Begin Installation and Configuration Overview Troubleshooting Contact Us Frequently Asked Questions
SB5100 SURFboa Cable rd Modem

501653-001 MGBI