Prevent automatic syncing for all iPhones and iPods: In iTunes choose iTunes > Preferences (on a Mac) or Edit > Preferences (on a PC), click Devices, and select Disable automatic syncing for all iPhones and iPods. If this checkbox is selected, iPhone wont sync automatically, even if Automatically sync when this iPhone is connected is selected in the Summary pane. Prevent automatic syncing one time, without changing settings: Open iTunes, connect iPhone to your computer, then press and hold Command-Option (on a Mac) or Shift-Control (on a PC) until you see iPhone appear in the sidebar. Sync manually: In iTunes, select iPhone in the sidebar, then click Sync in the bottomright corner of the window. Or, if youve changed any sync settings, click Apply.
Mail, Contacts, and Calendar Accounts
iPhone works with MobileMe, Microsoft Exchange, and many of the most popular email systems.

Setting Up Accounts

MobileMe and Microsoft Exchange provide not only email, but contact and calendar information that can be synced to iPhone automatically, over the air. MobileMe can also sync your bookmarks on iPhone with Safari on a Mac, or with Safari or Microsoft Internet Explorer on a PC. You set up MobileMe, Exchange, and other email accounts directly on iPhone. iPhone uses the Exchange ActiveSync protocol to sync email, calendars, and contacts with the following versions of Microsoft Exchange: Exchange Server 2003 Service Pack 2
Exchange Server 2007 Service Pack 1
For many popular email accounts, iPhone automatically enters most of the settings for you. If you dont already have an email account, you can get a free account online at www.yahoo.com, www.google.com, or www.aol.com. You can also try MobileMe, free for 60 days. Go to www.me.com. Set up an account on iPhone: 1 From the iPhone Home screen, tap Settings. 2 Tap Mail, Contacts, Calendars, then tap Add Account. 3 Tap an account type:
Microsoft Exchange MobileMe Google email

Yahoo! Mail AOL Other

4 Enter your account information and tap Save. Your service provider or system administrator can provide the account settings you need. Exchange accounts: Enter your complete email address, domain (optional), user name, password, and a description. The description can be whatever you like. iPhone supports Microsofts Autodiscovery service, which uses your user name and password to determine the address of the Exchange server. If the servers address cant be determined, youre asked to enter it. (Enter the complete address in the Server field.) Once you connect to the Exchange server, you may be prompted to change your passcode to match the policies set on the server.

Cellular Data Network Access
3G, EDGE, and GPRS allow Internet connectivity over the cellular network available through your iPhone carriers wireless service. Check the carriers network coverage in your area for availability. You can tell iPhone is connected to the Internet via the cellular data network if you see the 3G ( ), EDGE ( ), or GPRS ( ) icon in the status bar at the top of the screen. Note:If you dont have a 3G connection, you may not be able to receive calls while iPhone is actively transferring data over a cellular networkdownloading a webpage, for example. Incoming calls then go directly to voicemail. Turn 3G on: In Settings, choose General > Network and tap Enable 3G. If youre outside your carriers network, you may be able to access the Internet through another carrier. To enable email, web browsing, and other data services whenever possible, turn Data Roaming on. Turn Data Roaming on: In Settings, choose General > Network and turn Data Roaming on. Important:Roaming charges may apply. To avoid data roaming charges, make sure Data Roaming is turned off.
Internet Access on an Airplane
Airplane mode turns off the iPhone radio transmitters to avoid interfering with aircraft operation. In some regions, where allowed by the aircraft operator and applicable laws and regulations, you can turn on Wi-Fi while airplane mode is on, to: Send and receive email
Browse the Internet Sync your contacts and calendars over the air Stream YouTube videos Get stock quotes Get map locations Get weather reports Purchase music and applications
For more information, see Airplane Modeon page138.

VPN Access

VPN (virtual private network) provides secure access over the Internet to private networks, such as the network at your company or school. Use Network settings to configure and turn on VPN. See Networkon page143. VPN can also be automatically set up by a configuration profile. See Installing Configuration Profileson page18. When VPN is set up by a configuration profile, iPhone may turn on VPN automatically whenever its needed. Contact your system administrator for more information.

Using iPhone as a Modem

You can use iPhone3G or later as a modem to connect, or tether, your computer to the Internet. You can connect iPhone to your computer using the Dock Connector to USB Cable, or via Bluetooth. Note:Additional fees may apply. Contact your carrier for more information. Tethering works over the cellular data network. You cant share a Wi-Fi connection to the Internet. If you have a 3G connection, you can make and receive phone calls while tethering. Note:To use iPhone as a modem with a Mac computer, it must be running Mac OS X version 10.5.7 or later.

Return to the iPod browse lists Return to the Now Playing screen Display a songs lyrics
Tap , or swipe to the right over the album cover. Tap Now Playing. Tap the album cover when playing a song. (Lyrics appear if youve added them to the song using the songs Info window in iTunes.)
You can display playback controls at any time when youre listening to music and using another applicationor even when iPhone is lockedby double-clicking the Home button. See Homeon page147. If youre using an application, the playback controls appear on top of the application. After using the controls, you can close them or tap Music to go to the Now Playing screen. If iPhone is locked, the controls appear onscreen, then disappear automatically after you finish using them.

Additional Song Controls

From the Now Playing screen, tap the album cover. The repeat, Genius, and shuffle controls appear along with the scrubber bar. You can see elapsed time, remaining time, and the song number. The songs lyrics also appear, if youve added them to the song in iTunes. The scrubber bar lets you skip to any point along the timeline. You can adjust the scrub rate from high-speed to fine by sliding your finger down as you drag the playhead along the scrubber bar.

Repeat Genius Shuffle

Scrubber bar

Playhead

Set iPhone to repeat songs
Tap. Tap again to set iPhone to repeat only the current song. = iPhone is set to repeat all songs in the current album or list. = iPhone is set to repeat the current song over and over. = iPhone isnt set to repeat songs. Drag the playhead along the scrubber bar. Slide your finger down to adjust the scrub rate. The scrub rate becomes slower the farther down you slide your finger. Tap , and the Genius playlist appears. See Using Genius on iPhoneon page79. again to set iPhone to play songs Tap. Tap in order. = iPhone is set to shuffle songs. = iPhone is set to play songs in order.
Skip to any point in a song
Make a Genius playlist Set iPhone to shuffle songs
Shuffle the tracks in any playlist, album, or other Tap Shuffle at the top of the list. For example, to list of songs shuffle all the songs on iPhone, choose Songs > Shuffle. Whether or not iPhone is set to shuffle, if you tap Shuffle at the top of a list of songs, iPhone plays the songs from that list in random order.
Podcast and Audiobook Controls
From the Now Playing screen, tap the cover. The email, 30-second repeat, and playback speed controls appear along with the scrubber bar. You can see elapsed time, remaining time, and the episode or chapter number. The scrubber bar lets you skip to any point along the timeline. You can adjust the scrub rate from high-speed to fine by sliding your finger down as you drag the playhead along the scrubber bar.

Email 30-second repeat

Playback speed Scrubber bar Playhead
Send an email link to this podcast Skip to any point

Making On-The-Go Playlists
Make an on-the-go playlist: 1 Tap Playlists and tap On-The-Go. 2 Browse for songs using the buttons at the bottom of the screen. Tap any song or video to add it to the playlist. Tap Add All Songs at the top of any list of songs to add all the songs in the list. 3 When you finish, tap Done. When you make an on-the-go playlist and then sync iPhone to your computer, the playlist is saved on iPhone and in your iTunes library, then deleted from iPhone. The first is saved as On-The-Go 1, the second as On-The-Go 2, and so on. To put a playlist back on iPhone, select iPhone in the iTunes sidebar, click the Music tab, and set the playlist to sync. Edit an on-the-go playlist: Tap Playlists, tap On-The-Go, tap Edit, then do one of the following:
To move a song higher or lower in the list, drag To delete a song from the playlist, tap

next to the song.

next to a song, then tap Delete. Deleting a song from the on-the-go playlist doesnt delete it from iPhone.
To clear the entire playlist, tap Clear Playlist. To add more songs, tap

Videos

With iPhone, you can view video content such as movies, music videos, and video podcasts. If a video contains chapters, you can skip to the next or previous chapter, or bring up a list and start playing at any chapter that you choose. If a video provides alternate language features, you can choose an audio language or display subtitles.

Playing Videos

Play a video: Tap Videos and tap the video. Display playback controls: Tap the screen to show the controls. Tap again to hide them.
Controlling Video Playback
Videos play in widescreen to take full advantage of the display. The scrubber bar lets you skip to any point along the timeline. You can adjust the scrub rate by sliding your finger down as you drag the playhead along the scrubber bar.
Scrubber bar Playhead Scale
Play/Pause Next/Fastforward

Restart/Rewind

Lovers in Japan by Coldplay is available in the iTunes Store

Pause a video

Tap , or press the center button on the iPhone headset (or the equivalent button on your Bluetooth headset). Tap , or press the center button on the iPhone headset (or the equivalent button on your Bluetooth headset). Drag the volume slider. You can also use the volume buttons on the iPhone headset (iPhone3GS only). Drag the playhead on the scrubber bar all the way to the left, or tap if the video doesnt contain chapters. Tap , or press the center button on the iPhone headset (or the equivalent button on your Bluetooth headset) twice quickly. Tap , or press the center button on the iPhone headset (or the equivalent button on your Bluetooth headset) three times quickly. Tap , then choose a chapter from the list.

Subscribing to and Sharing Calendars
You can subscribe to calendars that use the CalDAV or iCalendar (.ics) formats. Many calendar-based services, including Yahoo!, Google, and the Mac OS X iCal application, support either format. Subscribed calendars are read only. You can read events from subscribed calendars on iPhone, but cant edit them or create new events. You also cant accept invitations from CalDAV accounts. Subscribe to a CalDAV or.ics calendar: 1 In Settings, choose Mail, Contacts, Calendars, then tap Add Account. 2 Choose Other, then choose either Add CalDAV Account or Add Subscribed Calendar. 3 Enter your account information, then tap Next to verify the account. 4 Tap Save. Apple provides links to a number of free iCal calendarsfor national holidays or sports events, for examplethat you may want to subscribe to. The calendars are automatically added to iCal on your desktop when you download them. You can then sync them to iPhone as described in Subscribing to and Sharing Calendarson page93. Go to /www.apple.com/downloads/macosx/calendars.

Chapter 8Calendar 93

You can also subscribe to an iCal (or other.ics) calendar published on the web by tapping a link to the calendar you receive in an email or text message on iPhone.
Adding Calendar Events to iPhone

Add an event: Tap

You can also enter and edit calendar events directly on iPhone. and enter event information, then tap Done. You can enter any of the following: Title
Location Starting and ending times (or turn on All-day if its an all-day event) Repeat timesnone, or every day, week, two weeks, month, or year Alert timefrom five minutes to two days before the event
When you set an alert, the option to set a second alert appears. When an alert goes off, iPhone displays a message. You can also set iPhone to play a sound (see Alertson page96). Important:Some carriers dont support network time in all locations. If youre traveling, iPhone may not alert you at the correct local time. To manually set the correct time, see Date and Timeon page147.
To select which calendar to add the event to, tap Calendar. Read-only calendars dont appear in the list.
Edit an event Delete an event Tap the event, then tap Edit. Tap the event, tap Edit, then scroll down and tap Delete Event.
Responding to Meeting Invitations
If you have a Microsoft Exchange account set up on iPhone with Calendars enabled, you can receive and respond to meeting invitations from people in your organization. When you receive an invitation, the meeting appears in your calendar with a dotted line around it. The icon in the lower-right corner of the screen indicates the total number of new invitations you have, as does the Calendar icon on the Home screen.

Play music during a slideshow: In iPod, play a song, then choose Photos from the Home screen and start a slideshow.
You can send photos and videos in email and MMS messages, add photos and videos to MobileMe galleries, and publish videos to YouTube. You can also copy and paste photos and videos, save photos and videos from email messages to Photos, and save images from webpages to Photos. Note:MMS is available only on iPhone3G or later and if supported by your carrier. MMS video attachments are supported only on iPhone3GS.
Sending a Photo or Video in an Email or MMS Message
Send a photo or video: Choose a photo or video and tap Video or MMS. If you dont see , tap the screen to show the controls. , then tap Email Photo/
The limit to the size of attachments is determined by your carrier. If necessary, iPhone may compress the photo or video. To learn about taking photos and videos, see Chapter10,Camera,on page103.
Copying and Pasting Photos and Videos
You can copy a photo or video from Photos and paste it to an email or MMS message. Some third-party applications may also support copying and pasting photos and videos. Copy a photo or video: Hold your finger on the screen until the Copy button appears, then tap Copy. Paste a photo or video: Tap to place an insertion point where you want to place the photo or video, then tap the insertion point and tap Paste.
Adding a Photo or Video to a MobileMe Gallery
If you have a MobileMe account, you can add photos and videos (iPhone3GS only) directly from iPhone to a gallery youve created. You can also add photos and videos to someone elses MobileMe gallery if that person has enabled email contributions. Before you can add photos or videos to a gallery in your MobileMe account, you must: Set up your MobileMe account on iPhone
Publish a MobileMe gallery, and allow adding photos via email or iPhone
For more information about creating a gallery and adding photos and videos to it, see MobileMe Help.
Add a photo or video to your gallery: Choose a photo or video and tap , then tap Send to MobileMe. Enter a title and description, if you like, then select the album to add the photo or video to and tap Publish. If you dont see , tap the screen to show the controls.
iPhone tells you when the photo or video has been published, and gives you options to view it on MobileMe or email a link to a friend. Adding a photo or video to someone elses gallery: Choose a photo or video and tap , then tap Email Photo/Video. Enter the albums email address, then click Send.

Getting Directions

Get directions: 1 Tap Directions.
You can get step-by-step directions for driving, taking public transit, or walking to a destination.
2 Enter starting and ending locations in the Start and End fields. By default, iPhone starts with your current approximate location (if available). Tap in either field to choose a location in Bookmarks (including your current approximate location and the dropped pin, if available), Recents, or Contacts. For example, if a friends address is in your contacts list, you can tap Contacts and tap your friends name instead of having to type the address. To reverse the directions, tap.
3 Tap Route (if you entered locations manually), then select driving ( ), public transit ( ), or walking ( ) directions. The travel options available depend on the route. 4 Do one of the following:
To view directions one step at a time, tap Start, then tap
to see the next leg of the

trip. Tap

to go back.
To view all the directions in a list, tap
, then tap List. Tap any item in the list to see a map showing that leg of the trip. Tap Route Overview to return to the overview screen.
If youre driving or walking, the approximate distance and travel time appear at the top of the screen. If traffic data is available, the driving time is adjusted accordingly. If youre taking public transit, the overview screen shows each leg of the trip and the mode of transportation, including where you need to walk. The top of the screen shows the time of the bus or train at the first stop, the estimated arrival time, and the total fare. Tap to set your departure or arrival time, and to choose a schedule for the trip. Tap the icon at a stop to see the departure time for that bus or train, and to get a link to the transit providers website or contact info. When you tap Start and step through the route, detailed information about each leg of the trip appears at the top of the screen. You can also get directions by finding a location on the map, tapping the pin that points to it, tapping , then tapping Directions To Here or Directions From Here. Switch start and end points, for reverse directions: Tap If you dont see , tap List, then tap Edit. in the search field, then tap Recents. See recently viewed directions: Tap.
Showing Traffic Conditions
Show or hide traffic conditions: Tap
When available, you can show highway traffic conditions on the map. , then tap Show Traffic or Hide Traffic. Highways are color-coded according to the flow of traffic:
Red = less than 25 miles per hour Gray = no data currently available Yellow = 2550 miles per hour Green = more than 50 miles per hour
If you dont see color-coded highways, you may need to zoom out to a level where you can see major roads, or traffic conditions may not be available for that area.
Finding and Contacting Businesses

To give the alarm a description, tap Label. iPhone displays the label when the alarm
sounds. If at least one alarm is set and turned on, of the screen. appears in the iPhone status bar at the top
Important:Some carriers dont support network time in all locations. If youre traveling, iPhone alerts may not sound at the correct local time. See Date and Timeon page147. Turn an alarm on or off: Tap Alarm and turn any alarm on or off. If an alarm is turned off, it wont sound again unless you turn it back on. If an alarm is set to sound only once, it turns off automatically after it sounds. You can turn it on again to reenable it. Change settings for an alarm: Tap Alarm and tap Edit, then tap you want to change. Delete an alarm: Tap Alarm and tap Edit, then tap Delete. next to the alarm
next to the alarm and tap

Stopwatch

Use the stopwatch to time an event: 1 Tap Stopwatch. 2 Tap Start to start the stopwatch.
To record lap times, tap Lap after each lap. To pause the stopwatch, tap Stop. Tap Start to resume. To reset the stopwatch, tap Reset when the stopwatch is pause.
If you start the stopwatch and go to another iPhone application, the stopwatch continues running in the background.

Chapter 17Clock

Set the timer: Tap Timer, then flick to set the number of hours and minutes. Tap Start to start the timer. Choose the sound: Tap When Timer Ends. Set a sleep timer: Set the timer, then tap When Timer Ends and choose Sleep iPod. When you set a sleep timer, iPhone stops playing music or video when the timer ends. If you start the timer and then switch to another iPhone application, the timer continues running.

Calculator

Using the Calculator
Tap numbers and functions in Calculator just as you would with a standard calculator. When you tap the add, subtract, multiply, or divide button, a white ring appears around the button to let you know the operation to be carried out. Rotate iPhone to get an expanded scientific calculator.
Standard Memory Functions
C: Tap to clear the displayed number. MC: Tap to clear the memory. M+: Tap to add the displayed number to the number in memory. If no number is in
memory, tap to store the displayed number in memory.
M-: Tap to subtract the displayed number from the number in memory. MR: Tap to replace the displayed number with the number in memory. If the button
has a white ring around it, there is a number stored in memory. The stored number remains in memory when you switch between the standard and scientific calculators.

Scientific Calculator Keys
Rotate iPhone to landscape orientation to display the scientific calculator.
Changes the trigonometric buttons (sin, cos, tan, sinh, cosh, and tanh) to their inverse functions (sin-1, cos-1, tan-1, sinh-1, cosh-1, and tanh-1). It also changes ln to log2, and ex to 2x. Tap 2nd again to return the buttons to their original functions. Opens a parenthetical expression. Expressions can be nested. Closes a parenthetical expression. Calculates percentages, adds markups, and subtracts discounts. To calculate a percentage, use it with the multiplication (x) key. For example, to calculate 8% of 500, enter 500 x 8 % = which returns 40. To add a markup or subtract a discount, use it with the plus (+) or minus () key. For example, to compute the total cost of a $500 item with an 8% sales tax, enter 500 + 8 % = which returns 540. Returns the reciprocal of a value in decimal format. Squares a value. Cubes a value. Tap between values to raise the first value to the power of the second value. For example, to compute 34, enter 3 yx 4 = which returns 81. Calculates the factorial of a value. Calculates the square root of a value. Use between values to calculate the x root of y. For example to compute 481, enter 81 xy 4 = which returns 3.

1/x x2 x3 yx

Chapter 18Calculator

log sin sin-1 cos cos

Returns the log base 10 of a value. Calculates the sine of a value. Calculates the arc sine of a value. (Available when the 2nd button is tapped.) Calculates the cosine of a value. Calculates the arc cosine of a value. (Available when the 2nd button is tapped.) Calculates the tangent of a value. Calculates the arc tangent of a value. (Available when the 2nd button is tapped.) Calculates the natural log of a value. Calculates the log base 2. (Available when the 2nd button is tapped.) Calculates the hyperbolic sine of a value. Calculates the inverse hyperbolic sine of a value. (Available when the 2nd button is tapped.) Calculates the hyperbolic cosine of a value. Calculates the inverse hyperbolic cosine of a value. (Available when the 2nd button is tapped.) Calculates the hyperbolic tangent of a value. Calculates the inverse hyperbolic tangent of a value. (Available when the 2nd button is tapped.) Tap after entering a value to raise the constant e (2.718281828459045.) to the power of that value. Calculates 2 to the power of the displayed value. For example, 10 2x = 1024. (Available when the 2nd button is tapped.) Changes the mode to express trigonometric functions in radians. Changes the mode to express trigonometric functions in degrees. Enters the value of (3.141592653589793.). An operator that multiplies the currently displayed value by 10 to the power of the next value you enter. Returns a random number between 0 and 1.

If a download is interrupted, iPhone starts the download again the next time it has an Internet connection. Or, if you open iTunes on your computer, iTunes completes the download to your iTunes library (if your computer is connected to the Internet and signed in to the same iTunes account).

Deleting Applications

You can delete applications youve installed from the App Store. If you delete an application, data associated with the application will no longer be available to iPhone, unless you reinstall the application and restore its data from a backup. You can reinstall an application and restore its data as long as you backed up iPhone with iTunes on your computer. (If you try to delete an application that hasnt been backed up to your computer, an alert appears.) To retrieve the application data, you must restore iPhone from a backup containing the data. See Restoring from a Backupon page203. Delete an App Store application: 1 Touch and hold any application icon on the Home screen until the icons start to wiggle. 2 Tap in the corner of the application you want to delete. button to save your arrangement. 3 Tap Delete, then press the Home
When you delete an application, its data is no longer accessible via the iPhone user interface, but it isnt erased from your iPhone. For information about erasing all content and settings, see Erase All Content and Settings in iPhone settings. See Resetting iPhoneon page149.

Writing Reviews

You can write and submit your own application reviews directly on iPhone. Write a review: 1 Tap Ratings near the bottom of the Info screen. 2 On the Reviews screen, tap Write a Review. 3 Select the number of stars (15) for your rating of the application, and enter your nickname, a title for the review, and optional review comments. If youve written reviews before, the nickname field is already filled in. Otherwise, youre asked to create a reviewer nickname. 4 Tap Send. You must be signed in to your iTunes Store account and have purchased or downloaded the item in order to submit reviews.

Updating Applications

Whenever you access the App Store, it checks for updates to applications youve installed. The App Store also automatically checks for updates every week. The App Store icon shows the total number of application updates available.
If an update is available and you access the App Store, the Updates screen appears immediately. Application updates are downloaded and automatically installed when you choose to update them. Application upgrades are new releases that can be purchased or downloaded through the App Store on iPhone or the iTunes Store on your computer. Update an application: 1 At the bottom of the screen, tap Updates. 2 Tap an application to see more information about the update. 3 Tap Update. Update all applications: At the bottom of the screen, tap Updates, then tap Update All. If you try to update an application purchased from a different iTunes Store account, youre prompted for that accounts ID and password in order to download the update.

If that doesnt work, reset iPhone. Press and hold both the Sleep/Wake button and

the Home

button for at least ten seconds, until the Apple logo appears.

Appendix

Troubleshooting
iPhone Still Doesnt Respond After Reset
Reset iPhone settings. From the Home screen choose Settings > General > Reset
> Reset All Settings. All your preferences are reset, but your data and media arent deleted.
If that doesnt work, erase all content on iPhone. See Resetting iPhoneon page149. If that doesnt work, restore the iPhone software. See Updating and Restoring
iPhone Softwareon page204.
This accessory is not made to work with iPhone Appears
Make sure the dock connector is free of debris. If you connect iPhone to an accessory not specifically made for it, iPhone may ask if you want to turn on airplane mode. This is to eliminate radio interference from cellular signals coming from iPhone. You may be able to use iPhone with the accessory whether or not you turn on airplane mode. However, the accessory may not charge iPhone. If you turn on airplane mode, you wont be able to make calls, send or receive text messages, access the Internet, or use Bluetooth devices with iPhone until you disconnect iPhone from the accessory or turn off airplane mode.
This accessory is not supported by iPhone Appears
The accessory you attached may not work with iPhone. Make sure the dock connector is free of debris.
Connect-to-iTunes Screen Appears
iPhone needs to be activated. Connect iPhone to your computer and open iTunes if it doesnt open automatically.

iPhone Is Too Warm

If the interior temperature of iPhone3G or later exceeds normal operating temperatures, you may experience the following as it attempts to regulate its temperature: iPhone stops charging
the display dims the cellular signal is weak a temperature warning screen appears
Important:You cannot use iPhone while the temperature warning screen is displayed except to make an emergency call. If none of the above measures succeeds in lowering the internal temperature, iPhone automatically goes into a deep sleep mode until it cools. You cannot make an emergency call when iPhone is in this mode. Move iPhone to a cooler location and wait a few minutes before trying to use iPhone again.
Appendix ATroubleshooting

iTunes and Syncing

iPhone Doesnt Appear in iTunes
The iPhone battery might need to be recharged. For information about charging

airplane mode off. If that doesnt work, turn airplane mode on, wait 15 seconds, then turn airplane mode off again.
There may be a problem with your wireless service. Call your carrier or go to your

carriers website.

Restore the iPhone software. See Updating and Restoring iPhone Softwareon

page204.

Visual Voicemail Isnt Available
Visual Voicemail is delivered over the cellular data network. Because Data Roaming is turned off by default, you may not have access to the Internet when traveling abroad unless you turn Data Roaming on. In Settings choose General > Network, then tap Data Roaming. Important:Data roaming charges may apply when Data Roaming is on.
Visual Voicemail may be an optional service in some countries. Contact your carrier for more information.
You Cant Remember Your Voicemail Password
If iPhone prompts you for your password when you tap Voicemail and you dont remember your password, tap for instructions on resetting it.
Voicemail Service Is Called When You Tap Voicemail
If the voice instructions prompt you, enter your voicemail password. Otherwise, wait until you hear any voice instruction, then end the call. After a time, Voicemail should become available again. This may occur if you removed the SIM card from iPhone and replace it with another SIM card.
Safari, Text, Mail, and Contacts
Websites, Text, or Email Arent Available
Check to make sure youre in an area with network coverage. Go to your carriers If the cellular network isnt available, connect to a Wi-Fi network if possible. Make sure airplane mode isnt on. From the Home screen choose Settings, then turn
Make sure to include an area code for every phone number in your contacts list that
you use to send or receive text messages.
If youre traveling abroad, you may not have Internet access because Data Roaming
is turned off (the default). Turn Data Roaming on or connect to a Wi-Fi network. To turn Data Roaming on, in Settings choose General > Network and tap Data Roaming. Data roaming charges may apply. Important:Data roaming charges may apply. To avoid data roaming charges, turn Data Roaming off.

Cant Send Email

If iPhone is unable to send email, try the following: In Settings, choose Mail, Contacts, Calendars and select the account youre trying to use. Tap Account Info, then tap SMTP under Outgoing Mail Server. Under Other SMTP Server, tap the SMTP server for your carrier, then tap to turn the server on. The Under Other SMTP settings also allow you to set up additional SMTP servers. Contact your carrier or Internet service provider for configuration information.

Make sure the volume isnt turned down all the way. Music on iPhone might be paused. Try pressing the center button on the iPhone
headset (or the equivalent button on your Bluetooth headset) to resume playback. Or from the Home screen, tap iPod, tap Now Playing, then tap.
Check to see if a volume limit is set. From the Home screen choose Settings > iPod
> Volume Limit. For more information, see Musicon page158.
Make sure youre using the latest version of iTunes (go to www.apple.com/itunes). If youre using the optional docks line out port, make sure your external speakers or
stereo are turned on and working properly.
Pressing Mic Button Doesnt Resume Music Playback
iPhone goes to sleep after music has been paused for five minutes. Press the Home or Sleep/Wake button to wake up iPhone.
Song, Video, or Other Items Wont Play
The song may have been encoded in a format that iPhone doesnt support. The following audio file formats are supported by iPhone. These include formats for audiobooks and podcasting: AAC (M4A, M4B, M4P, up to 320 Kbps)
Apple Lossless (a high-quality compressed format) MP3 (up to 320 Kbps) MP3 Variable Bit Rate (VBR) WAV AA (audible.com spoken word, formats 2, 3, and 4) AAX (audible.com spoken word, AudibleEnhanced format) AIFF
The following video file formats are supported by iPhone: H.264 (Baseline Profile Level 3.0)

MPEG-4 (Simple Profile)

A song encoded using Apple Lossless format has full CD-quality sound, but takes up only about half as much space as a song encoded using AIFF or WAV format. The same song encoded in AAC or MP3 format takes up even less space. When you import music from a CD using iTunes, its converted to AAC format by default. Using iTunes for Windows, you can convert nonprotected WMA files to AAC or MP3 format. This can be useful if you have a library of music encoded in WMA format. iPhone doesnt support WMA, MPEG Layer 1, MPEG Layer 2 audio files, or audible.com format 1. If you have a song or video in your iTunes library that isnt supported by iPhone, you may be able to convert it to a format iPhone supports. See iTunes Help for more information.

iTunes Stores

iTunes Store Isnt Available
To use the iTunes Store, iPhone must be connected to the Internet. See Connecting to the Interneton page40. The iTunes Store isnt available in all countries.

Cant Purchase Content

To purchase content from the iTunes Store or App Store, you must have an iTunes Store account. Open iTunes on your computer and choose Store > Create Account. You can also set up an account on iPhone. See Viewing Account Informationon page166. Note:The iTunes Store is available only in some countries.

Removing the SIM Card

If you need to send your iPhone in for service, or if you want to loan your iPhone to someone and you still want to be able to make calls, you may be able to use the SIM card inside iPhone with another phone.

The following Voluntary Product Accessibility information refers to the Apple iPhone 3GS (iPhone). For more information on the accessibility features of the iPhone and to learn more about iPhone features, visit http://www.apple.com/iphone and http://www.apple.com/accessibility
Summary Table Voluntary Product Accessibility Template

Criteria

Section 1194.21 Software applications and operating systems. Section 1194.22 Web-based intranet and internet information and applications. Section 1194.23 Telecommunications products. Section 1194.24 Video and multimedia products. Section 1194.25 Self contained closed products. Section 1194.26 Desktop and portable computers. Section 1194.31 Functional performance criteria. Section 1194.41 Information, documentation, and support.

Supporting Features

Not applicable Not applicable Please refer to the attached VPAT Not applicable Please refer to the attached VPAT Not applicable Please refer to the attached VPAT Please refer to the attached VPAT

Remarks and explanation

Subpart B -- Technical Standards Section 1194.23 Telecommunications products.
Criteria (a) Telecommunications products or systems which provide a function allowing voice communication and which do not themselves provide a TTY functionality shall provide a standard non-acoustic connection point for TTYs. Microphones shall be capable of being turned on and off to allow the user to intermix speech with TTY use. (b) Telecommunications products which include voice communication functionality shall support all commonly used cross-manufacturer non-proprietary standard TTY signal protocols. (c) Voice mail, auto-attendant, and interactive voice response telecommunications systems shall be usable by TTY users with their TTYs. (d) Voice mail, messaging, auto-attendant, and interactive voice response telecommunications systems Supporting Features Supported with exception Remarks and explanations iPhone supports TTY mode with the Apple iPhone TTY Adapter (sold separately). iPhone does not support intermixing speech and TTY.

Supported

iPhone supports TTY mode with the Apple iPhone TTY Adapter (sold separately). Users can playback and manage voicemail when in TTY mode using Visual Voice Mail on iPhone or by accessing the wireless operators voicemail system directly. Users can browse voicemail messages, SMS and MMS* messages and email messages and in non-sequential order with no response time limit. Users

Supported Supported

iPhone 3GS VPAT (9.2010)

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that require a response from a user within a time interval, shall give an alert when the time interval is about to run out, and shall provide sufficient time for the user to indicate more time is required. (e) Where provided, caller identification and similar telecommunications functions shall also be available for users of TTYs, and for users who cannot see displays. Supported with exception
can also access the wireless operators voicemail system directly.
MMS not available in all areas iPhone supports audible caller ID using the built-in VoiceOver screen reader and can play distinctive ring-tones per individual. iPhones Voice Control features support voice commands for making phone calls and controlling music playback. VoiceOver is available in over 30 languages, and Voice Control is available in 24 languages. iPhone displays caller ID information visually even when used in TTY mode but caller ID information is not transmitted to a TTY device.

(f) For transmitted voice signals, telecommunications products shall provide a gain adjustable up to a minimum of 20 dB. For incremental volume control, at least one intermediate step of 12 dB of gain shall be provided. (g) If the telecommunications product allows a user to adjust the receive volume, a function shall be provided to automatically reset the volume to the default level after every use. (h) Where a telecommunications product delivers output by an audio transducer which is normally held up to the ear, a means for effective magnetic wireless coupling to hearing technologies shall be provided. (i) Interference to hearing technologies (including hearing aids, cochlear implants, and assistive listening devices) shall be reduced to the lowest possible level that allows a user of hearing technologies to utilize the telecommunications product. (j) Products that transmit or conduct information or communication, shall pass through cross-manufacturer, non-proprietary, industry-standard codes, translation protocols, formats or other information necessary to provide the information or communication in a usable format. Technologies which use encoding, signal compression, format transformation, or similar techniques shall not remove information needed for access or shall restore it upon delivery. (k) Products which have mechanically operated controls or keys, shall comply with the following: (1) Controls and keys shall be tactilely discernible

Not supported

Not Supported
iPhone is not M3 or T3 rated as defined under the United States Federal Communication Commission hearing aid compatibility guidelines. iPhone is compatible with ear loop devices (such as TecEar music link) and Bluetooth enabled hearing aid solutions (such as Oticon Streamer) that enable the use of some T-coil hearing aids. iPhone supports wireless industry standards such as GSM/GPRS/EDGE, UMTS/HSDPA , Bluetooth 2.1 + EDR, including support for stereo Bluetooth (A2DP), and 802.11 b/g (Wi-Fi) for the transmission of voice and data. iPhone features a standard 3.5mm audio headphone jack. The dock connector is proprietary but is the same used in iPod and is licensed by Apple for use in third-party products. It is compatible with industry standard Universal Serial Bus (USB).

Supported with exception

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without activating the controls or keys. (2) Controls and keys shall be operable with one hand and shall not require tight grasping, pinching, or twisting of the wrist. The force required to activate controls and keys shall be 5 lbs. (22.2 N) maximum. (3) If key repeat is supported, the delay before repeat shall be adjustable to at least 2 seconds. Key repeat rate shall be adjustable to 2 seconds per character. (4) The status of all locking or toggle controls or keys shall be visually discernible, and discernible either through touch or sound.

Not supported Supported In silent mode, the user must touch the screen to hear audio confirmation after pressing the sleep/wake button.
Section 1194.24 Video and multimedia products.
Criteria (a) All analog television displays 13 inches and larger, and computer equipment that includes analog television receiver or display circuitry, shall be equipped with caption decoder circuitry which appropriately receives, decodes, and displays closed captions from broadcast, cable, videotape, and DVD signals. As soon as practicable, but not later than July 1, 2002, widescreen digital television (DTV) displays measuring at least 7.8 inches vertically, DTV sets with conventional displays measuring at least 13 inches vertically, and stand-alone DTV tuners, whether or not they are marketed with display screens, and computer equipment that includes DTV receiver or display circuitry, shall be equipped with caption decoder circuitry which appropriately receives, decodes, and displays closed captions from broadcast, cable, videotape, and DVD signals. (b) Television tuners, including tuner cards for use in computers, shall be equipped with secondary audio program playback circuitry. (c) All training and informational video and multimedia productions which support the agency's mission, regardless of format, that contain speech or other audio information necessary for the comprehension of the content, shall be open or closed captioned. (d) All training and informational video and multimedia productions which support the agency's mission, Supporting Features Not Applicable Remarks and explanations
Not Applicable Not Applicable

Not Applicable

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regardless of format, that contain visual information necessary for the comprehension of the content, shall be audio described. (e) Display or presentation of alternate text presentation or audio descriptions shall be user-selectable unless permanent.
Section 1194.25 Self-Contained, Closed Products.
Criteria (a) Self contained products shall be usable by people with disabilities without requiring an end-user to attach Assistive Technology to the product. Personal headsets for private listening are not Assistive Technology. Supporting Features Supported with exception Remarks and explanations iPhone includes a screen reader called VoiceOver than enables the iPhone to be used without seeing the screen. Also, VoiceOver can be controlled via key commands entered on a standard Bluetooth keyboard. iPhone also includes Voice Control, which provides for the use of voice commands to make phone calls and control music playback. VoiceOver is available in over 30 languages, and Voice Control is available in 24 languages. iPhone also includes support for mono audio output and closed captioning. TTY mode requires use of the Apple iPhone TTY adapter (sold separately). An adapter may be required for those with certain hearing aids (b) When a timed response is required, the user shall be alerted and given sufficient time to indicate more time is required. (c) Where a product utilizes touchscreens or contactsensitive controls, an input method shall be provided that complies with Section1194.23 (k) (1) through (4). Not applicable Supported The built-in VoiceOver screen reader provides audio and visual feedback for touchscreen controls. Also, VoiceOver can be controlled via key commands entered on a standard Bluetooth keyboard. iPhones Voice Control features support voice commands for making phone calls and controlling music playback and is activated through the use of the Home button. iPhone supports more than 30 Bluetooth wireless braille displays (sold separately) and braille tables for more than 25 international languages. Some braille displays provide input buttons that can be used in addition to iPhones on screen controls. (d) When biometric forms of user identification or control are used, an alternative form of identification or activation, which does not require the user to possess particular biological characteristics, shall also be provided. (e) When products provide auditory output, the audio signal shall be provided at a standard signal level through an industry standard connector that will allow for private listening. The product must provide the Not applicable

iPhone uses an industry standard 3.5mm audio headphone jack and supports interrupt, pause and restart for controlling audio output.

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ability to interrupt, pause, and restart the audio at anytime.
(f) When products deliver voice output in a public area, incremental volume control shall be provided with output amplification up to a level of at least 65 dB. Where the ambient noise level of the environment is above 45 dB, a volume gain of at least 20 dB above the ambient level shall be user selectable. A function shall be provided to automatically reset the volume to the default level after every use. (g) Color coding shall not be used as the only means of conveying information, indicating an action, prompting a response, or distinguishing a visual element. (h) When a product permits a user to adjust color and contrast settings, a range of color selections capable of producing a variety of contrast levels shall be provided. (i) Products shall be designed to avoid causing the screen to flicker with a frequency greater than 2 Hz and lower than 55 Hz. (j) (1) Products which are freestanding, non-portable, and intended to be used in one location and which have operable controls shall comply with the following: The position of any operable control shall be determined with respect to a vertical plane, which is 48 inches in length, centered on the operable control, and at the maximum protrusion of the product within the 48 inch length on products which are freestanding, nonportable, and intended to be used in one location and which have operable controls. (j)(2) Products which are freestanding, non-portable, and intended to be used in one location and which have operable controls shall comply with the following: Where any operable control is 10 inches or less behind the reference plane, the height shall be 54 inches maximum and 15 inches minimum above the floor. (j)(3) Products which are freestanding, non-portable, and intended to be used in one location and which have operable controls shall comply with the following: Where any operable control is more than 10 inches and not more than 24 inches behind the reference plane, the height shall be 46 inches maximum and 15 inches

Not applicable

Supported Supported with exception Supported Not applicable iPhone provides adjustable brightness and a setting to reverse video (white on black) but does not provide user-adjustable color selections.

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minimum above the floor. (j)(4) Products which are freestanding, non-portable, and intended to be used in one location and which have operable controls shall comply with the following: Operable controls shall not be more than 24 inches behind the reference plane.
Section 1194.26 Desktop and portable computers.
Criteria (a) All mechanically operated controls and keys shall comply with Section1194.23 (k) (1) through (4). (b) If a product utilizes touchscreens or touch-operated controls, an input method shall be provided that complies with Section1194.23 (k) (1) through (4). (c) When biometric forms of user identification or control are used, an alternative form of identification or activation, which does not require the user to possess particular biological characteristics, shall also be provided. (d) Where provided, at least one of each type of expansion slots, ports and connectors shall comply with publicly available industry standards. Supporting Features Not applicable Not applicable Not applicable Remarks and explanations
Subpart C -- Functional Performance Criteria Section 1194.31 Functional performance criteria.
Criteria (a) At least one mode of operation and information retrieval that does not require user vision shall be provided, or support for assistive technology used by people who are blind or visually impaired shall be provided. Supporting Features Supported Remarks and explanations iPhone includes a built-in screen reader called VoiceOver that enables iPhone to be used by those who are blind or visually impaired. Also, VoiceOver can be controlled via key commands entered on a standard Bluetooth keyboard. iPhones Voice Control features support voice commands for making phone calls and controlling music playback. VoiceOver is available in over 30 languages, and Voice Control is available in 24 languages. For more information about iPhone accessibility features, see www.apple.com/accessiblity iPhone supports more than 30 Bluetooth wireless braille displays (sold

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(b) At least one mode of operation and information retrieval that does not require visual acuity greater than 20/70 shall be provided in audio and enlarged print output working together or independently, or support for assistive technology used by people who are visually impaired shall be provided. (c) At least one mode of operation and information retrieval that does not require user hearing shall be provided, or support for assistive technology used by people who are deaf or hard of hearing shall be provided.

separately) and braille tables for more than 25 international languages. Some braille displays provide input buttons that can be used in addition to iPhones on screen controls. iPhone includes a feature called Zoom, which can magnify the screen up to 500%. For more information about iPhone accessibility features, see www.apple.com/accessiblity
iPhone supports TTY mode with the addition of an Apple iPhone TTY Adapter (sold separately). iPhone supports text messaging using SMS and MMS* and other third party web-based internet services or applications (sold separately) that support Internet Messaging services (IM) such as AIM, MobileMe, ICQ, Yahoo, Google Talk, and MSN. Users can choose vibration alerts instead of ring tones, and incoming calls and message alerts are displayed visually on the bright LCD touchscreen. iPhone is compatible with ear loop devices (such as TecEar music link) and Bluetooth enabled hearing aid solutions (such as Oticon streamer ) that enable the use of some T-coil hearing aids. For more information about iPhone accessibility features and solutions, see www.apple.com/accessiblity iPhone is not M3 or T3 rated as defined under the United States Federal Communication Commission hearing aid compatibility guidelines.
(d) Where audio information is important for the use of a product, at least one mode of operation and information retrieval shall be provided in an enhanced auditory fashion, or support for assistive hearing devices shall be provided.
MMS not available in all areas iPhone provides a gain that can be adjusted to over 20 dB. iPhone also includes a built-in speakerphone and earphones (earbuds). iPhone is compatible with ear loop devices (such as TecEar music link) and Bluetooth enabled hearing aid solutions (such as Oticon streamer) that enable the use of some T-coil hearing aids. For more information about iPhone accessibility features and solutions, see www.apple.com/accessiblity iPhone is not M3 or T3 rated as defined under the United States Federal Communication Commission hearing aid compatibility guidelines.
(e) At least one mode of operation and information retrieval that does not require user speech shall be provided, or support for assistive technology used by people with disabilities shall be provided. (f) At least one mode of operation and information retrieval that does not require fine motor control or simultaneous actions and that is operable with limited
Using the iPhone touchscreen requires the use of a bare finger or conductive device. Users with motor skills or other disabilities that prevent them from having direct skin contact with the touchscreen may require a conductive

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reach and strength shall be provided.
stylus. In some cases, using a stylus may result in erratic touchscreen behavior and may scratch or damage the touchscreen. Caution should be taken in choosing an appropriate stylus. For more information about iPhone accessibility features and solutions, see www.apple.com/accessiblity Some Bluetooth wireless braille displays provide input buttons that can be used in addition to iPhones on screen controls.
Subpart D -- Information, Documentation, and Support Section 1194.41 Information, documentation, and support.
Criteria (a) Product support documentation provided to endusers shall be made available in alternate formats upon request, at no additional charge. Supporting Features Supported Remarks and explanations Product documentation is accessible on iPhone in HTML via the web and can be read on-screen using the built-in screen reader VoiceOver. Product and support documentation are also available on the Web in an HTML and PDF format that is compatible with screen readers for the blind and visually impaired, can be displayed in large print using web browsers and software magnifiers for those with low vision at http://www.apple.com/support/ and can be printed using a personal computer and suitable printing device (sold separately). Information about Apple product accessibility and compatibility features is available on the Web in an HTML format that is compatible with screen readers for the blind and visually impaired, including the built-in iPhone screen reader VoiceOver, can be displayed in large print using web browsers and software magnifiers for those with low vision at http://www.apple.com/accessibility and can be printed using a personal computer and suitable printing device (sold separately). E-mail, telephone, and support via the Web are available.
(b) End-users shall have access to a description of the accessibility and compatibility features of products in alternate formats or alternate methods upon request, at no additional charge.
(c) Support services for products shall accommodate the communication needs of end-users with disabilities.

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