General information

Dialogs and pages

14 General information

Application icon Application name Inbox/Outbox Time Signal strength and battery level

Call status

- You have a voice call, and the handsfree loudspeaker and microphone are on. See page 70. - A voice call with the handsfree off. The loudspeaker and microphone are muted. - An open data connection, see the Internet chapter on page 133. - The communicator is receiving or sending a fax. - The communicator is trying to establish an infrared connection. - An infrared connection has been established. - The infrared connection is obstructed. - The communicator is connected to a PC. - The communicator is being used as a fax modem. - The communicator is in a profile, in this case in the Meeting profile. See Telephone Settings on page 78. - Time. You can adjust time in the Clock application. See page 209.
- The inbox indicator informs you that you have received a fax, short message, or mail. - The document Outbox contains unsent messages. See Outbox on page 161.

Battery level

- The battery is low and you should recharge it. - The battery is charging. The bar scrolls until the battery is fully charged. The outlet plug icon indicates that the communicator is connected to an external power source. - The battery is fully charged. All the four bars are displayed.

Signal strength

- The communicator is connected to a wireless network. When all the four bars are shown, the wireless signal reception is good. If the signal is weak, make sure the antenna is up. You can also try to improve the reception by moving the communicator slightly or by using it in the handsfree mode. - The phone is on, but it is outside network coverage. - The phone is off. You cannot make or receive calls, and you cannot receive messages with any of the communications applications (SMS, data, fax, or mail).

Inbox/Outbox

16 General information

Communicator keyboard

Figure 6 In addition to the normal character and number keys, the keyboard has a number of special keys, as shown in Figure 6.

Application buttons

The buttons at the top of the keyboard start the corresponding applications or open application groups. The buttons are: Desk, Telephone, Contacts, Calendar, OfficeExtras, and Extras.

To use the applications

When the cover is opened, the application that was active the last time the communicator was used, is shown on the display.

17 General information

Example: If you make a the Word application preferred inside the Office application group, you can press Ctrl+Office within any application to open Word. To switch to another application, press the corresponding application button. You can even do this during a call. You need not exit an application before starting another. All inactive applications remain in the background until you activate them again. Note: When you open the WWW application, all other applications are closed to reserve memory for WWW. To send or receive calls or messages with any of the communications applications, remember that the phone must be switched on and in a service area with adequate wireless signal strength. Note: Information need not be specifically saved. When you press Close, switch to another application, or close the device cover, the Nokia 9210 Communicator saves all data.

Edit- Opens the current message in the editor where you can modify the message. Use number - Copies the phone number from the message and moves it onto the phone display. You can now call the number with. Details - Shows the senders name and number, the date and time the message was sent, and the number of the message centre.

Drafts (1-3)

In this menu you can view, modify, and send your draft short messages.

Sent (1-4)

In this menu you can view and modify the short messages you have sent.

Cell broadcast (1-5)

This network service allows you to receive SMS messages on topics that you have predefined on the communicator interface. See Cell broadcast viewer on page 230. For available topics and relevant topic numbers, contact your service provider. On - Sets the information message reception on. Off - Turns the information message reception off.

52 Phone

Service command editor (1-6)
Tip: These requests are also known as USSD commands. In this submenu, you can send service requests, such as activation commands for network services, to your service provider. For more information, contact your service provider.

Voice messages (1-7)

Listen to voice messages (1-7-1)
Tip: To call your voice mailbox quickly, press and hold. When you enter this submenu, the phone automatically calls your voice mailbox at the phone number stored in menu 1-7-2. If required, key in the access code for your mailbox or answering machine when the connection has been made. If the voice mailbox number has not been saved before, the phone asks for you to save it first. Note that the voice mailbox is a network service and you may need to subscribe to it first.
Voice mailbox number (1-7-2)
In this submenu, you can store and edit your voice mailbox number. A voice mailbox can be a network service or your personal answering machine. For more information and for the voice mailbox number, contact your service provider.

53 Phone

Tip: Received calls and Missed calls functions are network services which work only in networks that allow you to view the callers phone number.

Call register (Menu 2)

Missed calls (2-1)
Lists calls that you have missed. Note: The communicator only registers missed calls when the phone is switched on and within network coverage.

Received calls (2-2)

Telephone

To call and create a voice mailbox

74 Telephone

To make a new call during a call
You can have an active call and a call on hold at the same time. You can switch between the two calls. This situation applies whether you made or received either of the calls. The display can show a maximum of three calls, although you can have only two calls connected at the same time. See Figure 19. To answer the WAITING call you must first end either the ON HOLD or the ACTIVE call. 1 If you already have an active call and a call on hold, drop one of the calls or merge them into a conference call. 2 Press New call and make the new call. The previous call will be put on hold. 3 To switch between calls, use the Arrows key. The active call is framed with a dark line. The command buttons change according to the status of the selected call. For example, a call on hold can be changed to an active calMPl by highlighting it with the Arrows key and then pressing Activate. &DOO VWDWXV LFRQ 7KLV FDOO ZLWK WKH GDUN OLQH DURXQG WKH IUDPH LV VHOHFWHG

Figure 19

75 Telephone
Tip: You can close the cover and continue the call via the phone after you have included all participants in the conference call. Figure 20
4 To end a call, select the call you want to end with the Arrows key and press End call.

To make conference calls

The conference call is a network service. Contact your network operator to check if this service is available. In a conference call, you and up to five persons can hear each other simultaneously. The display shows a conference call as a single call. 1 Make a call. 2 Once the called person has answered, make a call to a second person by pressing New call. The first call is put on hold. 3 Wait until the second person answers the call. 4 To place both persons into a conference call, press Conference call. The display shows a single conference call. Press Conference commands to list the two participants of the conference call. 5 To include another person, press New call. The conference call is put on hold. When the person answers the call, press Conference call. This new person is included in the conference call. 6 To include further persons, repeat step 5.

76 Telephone

To remove a conference call participant
1 Press Conference commands. 2 Select the caller from the list of participants and press Drop. See Figure 20.
To talk privately with one of the conference call participants
1 Press Conference commands. 2 Select a participant from the list and press Private call. The call is now split into two: the conference call is on hold and the one-to-one call is active. 3 Once you have finished the private conversation, you can return to the conference call by pressing Conference call. Tip: To view log files of all calls, press the Menu key and select Tools > Log. The General log shows all calls, both incoming and outgoing, voice and data.

To transfer calls

Call transfer is a network service where you connect two calls together and disconnect yourself from both calls. Contact your network operator to check if this service is available. When you have one call on hold, and another call active or an outgoing call alerting, press the Menu key and select Call > Transfer to connect the calls together. Note: You may be charged for some of the cost of the transferred call; contact your network operator for details. Note: You can only transfer voice calls. Fax, data, or conference calls cannot be transferred.
To know that you have a call waiting, and to be able to answer it, you must first subscribe to the call waiting network service. Call waiting is selected in network services, see page 86. 1 When you receive a new call while you already have an active call, you hear a sound and see a note informing you of a new incoming call. 2 Press Answer. The active call is put on hold.
To send DTMF tones during a call
Dual tone multi-frequency tone system is used by all touch-tone telephones. DTMF assigns a specific frequency, or tone, to each key so that it can easily be identified by a microprocessor. DTMF tones allow you to communicate with voice mailboxes, computerised telephony systems, etc. To send DTMF tones during a call, you have two methods. Either, Enter the digits with the communicator keyboard. No menu or command button selection is needed before starting to enter the digits. Each keystroke generates a DTMF tone which is transmitted while the call is active. Alternatively, 1 Press Send DTMF. The DTMF sequences you have stored in the contact card of the person you are talking with are shown. For information on how to store DTMF sequences, see page 102. Tip: Besides the numbers 0 - 9, you can also use the characters p, w, *, and # when sending DTMF tones. For information on these characters, see To store DTMF tones on page 102.

Tip: If you wish to view the pages you have browsed through during the current session, press the Menu key and select Go > History list. Tip: For help on problems you may experience when downloading Web pages, see the Troubleshooting chapter. 2 If the Web page was recently visited, the page is retrieved from the cache memory of the communicator. If not, the page is retrieved from the Internet by using a data call to the selected Internet access point. The security icon appears in the line on top of the display if the page and its components are encrypted by the security protocol. 3 Some servers have access restrictions that require a valid user name and password. In this case, you will prompted for your user name and password before the Web page can be retrieved. The communicator stores the user names and passwords that you type in to gain access to that Web page, and the next time you connect to the same Web page, they will be offered automatically. 4 When the Web page is being retrieved, the line on top of the display shows the status of the connection, the title of the page, and the percentage of the page received. 5 To select links or hotspots, press the Tab key. To move backwards, use Shift + Tab. Alternatively use the Pointer tool; you can turn it on via the shortcut Ctrl + Q. See Pointer on page 151. After the Web page has been retrieved, the following commands become available, depending on what is selected on the page: Go to - Takes you to the highlighted URL or link, which can be a hyperlink or hotspot.
Tip: To go to your home page, press the Menu key and select Go > Home page.
Load image - Enables you to retrieve an inline image and save it in your communicator. Write mail - Opens the mail editor for you to write a mail to the address in question. Back - Allows you to retrieve the previous page, if you have browsed through at least two pages. Bookmarks - Opens the Bookmarks view. Stop - Interrupts the retrieve operation. Close - Closes the WWW browser application. Note: If a Web page is slow to load, you can choose to reload the page or stop loading altogether; press the Menu key and select View > Reload or Stop loading. The reasons for slow loading may vary. For example, it can be due to the network configuration and load on the Internet and wireless network. Note: Stored passwords to individual Web sites are removed when the communicator is rebooted or the cache is emptied. You can turn on Empty cache on exit; see Advanced page on page 146. Tip: To save frames, links, and images on a Web page in your communicator, press the Menu key, select File > Save, and select the appropriate submenu command.

You can create your own folders in Drafts, in your own folders and in the root of the folder list. You cannot create new folders in Inbox, Outbox or Sent. 5 Select the left frame in the main view of the Messaging. Press the Menu key and select File > Folder > Create new folder. Give the folder a name. Select where you want to create the folder. Press Create. The new folder appears on the folder list. Tip: You can create folders to IMAP4 remote mailboxes when online.
To move faxes, mail and short messages from one folder to another, select the file, press the Menu key and select Edit > Move. To search faxes, mail and short messages for names, dates, time, or any other pieces of text press the Menu key and select Tools > Find. For further details, see To search for text on page 30.
To sort messages and faxes
You can also sort faxes, mail and short messages by various criteria, such as date and size, which affects the way they appear in the different views of Messaging.
Tip: To choose the sorting order, press the Menu key and select View > Sorting order. Choose between Ascending and Descending.

Messaging

1 Open the folder where you want to sort the messages and faxes. 2 Press the Menu key and select View > Sort by. 3 Choose from the following options: Message type/Sender/Recipient/Subject/Date/ Size/Priority.
Figure 67 Tip: To reply to a message in the Inbox, press the Menu key and select Write > Reply. Unread messages appear in bold. The icons in front of messages indicate message type, priority and possible attachments. Here are some of the icons that you may see: new mail in remote mailbox new fax new short message (SMS) new voice mail message new message from your network service provider new business card new calendar invitation
new remote configuration data unread mail unread mail received from PC by synchronisation priority high priority low message contains an attachment

Outbox

Tip: You can send faxes, mail and short messages immediately, at a predefined time or upon request, depending on a delivery setting. See Sending options in the corresponding editors.

Figure 68

Statuses
Faxes, mail and short messages waiting to be sent from the communicator can have the following statuses in Outbox: Sending - The fax or short message is currently being sent. Upon request - The mail , fax, or short message will be sent only if you specifically press Send now in the Outbox view.

new ringing tone

Waiting - The fax or short message is queuing to be sent and will be sent as soon as possible, for example, when the phone is switched on, signal strength becomes adequate, or the previous phone call ends. In the case of mail messages, Waiting shows that the message will be sent the next time you connect to your remote mailbox. Calling - Outbox is calling the recipient of the fax message. Preparing - Outbox is rendering a T.4 format fax image; this means that colour is converted to black and white. Failed - One or more pages of a fax or short message was failed to be sent. Tip: If the status of a fax, mail or short message is Suspended, Resend or Scheduled , you can open and delete it, or resume sending. Suspended -You have suspended the sending of the message or fax. You can resume the sending of a message by pressing Send now in the Outbox view. Resend - The fax or short message failed to be sent but the communicator will retry to send it. Scheduled - The fax or short message is scheduled to be sent at a specific time. To cancel the sending of a fax, mail or short message, select it and press Cancel sending. When a message or fax has been successfully sent, it is moved automatically to the Sent folder.

178 Messaging

If there is a Web link in the message, you can open it by going to that link and pressing Use. Tip: You can create new contacts from the other recipients of a received mail; press the Menu key and select Tools > Add to contacts. If there is a fax, mail or short message link in the message, you can write a fax, mail or short message by selecting the URL and pressing Use. This opens the appropriate editor where the recipient field is completed using the fax, mail address or GSM number in the link. To delete the message, press Delete. WARNING! Messages marked as deleted when offline will also be deleted from the remote mailbox server, when online. To delete local mail messages without deleting remote mailbox files, see To avoid low memory on page 164.

To reply to mail

Tip: To forward mail, press the Menu key and select File > Forward. Tip: To search and replace text in a mail, press the Menu key and select Edit > Find. 1 Select the mail message in Inbox and press Open. The mail viewer opens. 2 Press Reply. The mail editor opens. If you wish to reply to all the recipients, not just the sender of the mail message, press the Menu key and select File > Reply to > All recipients. 3 Edit the message in the mail editor and press Send. Note: When replying to a mail message, HTML messages are included as attachments.
Style of replied to, and forwarded mail
You can edit the style of replied to, and forwarded mail. 1 Press the Menu key and select Tools > Preferences. A dialog opens. 2 Define the following:
Include message in reply: Whether or not the original message is included in the reply to the message. The options are Yes/No. Plain text font: Defines the font used in plain text messages. HTML normal font: Defines the default font size and family used in HTML messages. Note that HTML messages may contain tags that change what you set in this option.

Mail attachments

You can send most documents and messages you write in the other applications of your communicator, such as in Word, as mail attachments. WARNING! Mail attachments may contain viruses or they can otherwise be harmful to your communicator or PC. Do not open any attachment, if you are not sure of the trustworthiness of the sender. For more information, see Certificate management on page 218

To add mail attachments

1 Press the Menu key in the mail editor and select Attachments > Insert file. 2 Search and select the file you wish to attach to the mail. Tip: To edit mail attachments, press the Menu key and select Attachments > Edit. You cannot edit attachments in received mail messages.
To view and save mail attachments
Attachments always appear at the bottom of an open mail message. You can view the attachments using the appropriate viewers, if available.

To reply to short messages

186 Messaging

Tip: To open the system log, press the Menu key and select Tools > Log. Delivery report: When this network service is set to Yes, the status of the sent message (Pending, failed, Delivered) is shown in the system log. When set to No, only the status sent is shown in the system log. Delivery report: You can select when you wish the message to be sent. The options are Immediately/Upon request/Scheduled. When Scheduled is selected, you must define a Date. Validity period: If the recipient of a message cannot be reached within the specified validity period, the message is removed from the short message service centre. If Maximum is chosen, the validity period is set to the maximum value allowed by the message centre. Note that the network must support this feature. The options are 1 hour/6 hours/1 day/1 week/Maximum.
Reply via same centre: This network service allows the recipient of your short message to reply using your message centre. By setting this option to Yes, if the recipient replies to your message, the return message is sent using the same service centre number. This requires that the recipient subscribe to the Short Message Service, is able to a reply to a message, and uses a device which supports this feature. Note also that the network must support this feature. Include original in reply: Specifies whether text in the received short message is quoted when you make a reply. If set to Yes, the contents of the message body are copied to a new short message. Concatenation: If set to No, messages longer than 160 characters are sent as several short messages. If set to Yes, messages that are longer than 160 characters are sent as several messages, but if the recipient has a Nokia communicator, the messages are received as one long message.

187 Office

10. Office
Office contains the applications Word, Sheet, and Presentation viewer applications, which are all compatible with Microsoft Windows. Office also contains a File manager application for file and folder management tasks like moving, copying, and renaming files and folders.

Figure 74

You can use Word to write new and edit existing text documents. You can insert and view images and other files in the documents. You can also send and receive documents as fax, SMS, mail, PC mail, or via infrared. Word can open documents created with recent versions of Microsoft Word for Windows. Note that not all features and formatting of the original documents will be supported. Documents made with other versions of Microsoft Word may only

193 Office

To send a workbook as mail or via infrared, press the Menu key in the worksheet view and select File > Send.

Worksheets

To create a new worksheet in a workbook, press the Menu key and select Insert > New worksheet.

To enter data

To enter data, select a cell with the Arrows key and start typing the data in the selected cell. To confirm what you have entered into a cell, press Enter, OK, or go to another cell with the Arrows key. To dismiss the action, press Esc or Cancel. To determine the category to which you want the data in the cell to belong, press Function. The categories are as follows: All, Financial, Date and time, Mathematical, Statistical, Lookup, Text, Logical, and Information. Each category has a set of functions, which you can see from the list next to Function name. See Figure 77.

Figure 77

Example: You might want to sum up figures in cells C2 to C4 in cell C5; select cell C5, press Point reference and select the cell range from C2 to C4. Press Enter or OK to confirm the action. The SUM will now appear in C5. You can also choose a cell or cells as reference for a function in the cell you are editing: 1 Press Edit and Point reference. 2 Select the cells that the function cell refers to. See To select cells on page 194. The focus remains in the cell you are editing. 3 Press Enter or OK to confirm the action. See Figure 78.

Figure 78

To select cells
There are two ways to select a cell or a range of cells in a worksheet: Example: To select column A, enter A:A. To select row 1, enter 1:1. To select columns B and C as well as rows 2 and 3, enter B2:C3 Press the Menu key and select Edit > Select. Then enter the selection range or choose a range from the list. Press and hold the Shift key, and increase the selection frame with the Arrows key. To select entire rows or columns, press and hold the Shift key, and select the desired row or column headings with the Arrows key. To select the entire worksheet, use the shortcut Ctrl + A. The selection is cleared when you press the Arrows key or Tab key.
1 Select a number of cell(s) that you want to insert into the worksheet. 2 Press the Menu key and select Insert > Cells. A dialog opens. 3 Define whether you want the inserted cell or cells to appear above (Shift cells down) or left (Shift cells right) of the selected range. To insert an entire row(s) or column(s), select either Entire row or Entire column. 4 Press OK to accept the insertion and Cancel to dismiss it.

To sort cells

You can rearrange the order of cells from top to bottom and left to right. 1 Select the range. 2 Press the Menu key and select Tools > Sort. 3 Then select either Top to bottom or Left to right. A dialog with the relevant number of pages opens. 4 Define the sorting criteria. 5 Press Close to do the sorting.

To search for data

1 Press the Menu key and select Edit > Find. A dialog opens. 2 In the Find: field, enter the string you want to search for. 3 Press Find to search for the string. Press Options to search the worksheet according to certain criteria. Press Replace to replace the string with something else.

To clear cells

1 Choose the cell or cells you want to clear. 2 Press Clear. A lists of choices appears.
Tip: Pressing Options opens up the following options: Search in values, Search in formulae, Match case, Find entire cells only, Direction, and Search by.

To insert cells

3 To clear both the contents and formats of the cell or cells, select All. To clear only the contents of the cell or cells, select Contents. To clear only the formats of the cell or cells, select Formats.
To adjust column width or row height
1 Select the column(s), or row(s). 2 Press the Menu key and select Format > Column width or Row height. 3 To increase column width, press > on the Arrows key as many times as necessary. To diminish column width, press <. To increase row height, press on the Arrows key as many times as is necessary. To diminish row height, press. To adjust the width or height by exact figures, press Define width.

Figure 79

To align cell contents
Tip: To confirm the changes you do, press Select or OK. To dismiss the changes, press Cancel or Esc. 1 Select the cell or cells. 2 Press the Menu key and select Format > Alignment. A dialog opens. 3 Define the following options: Horizontal, Vertical, and Wrap text to cell.
To change the appearance of cell borders
1 Select the cell or cells.
2 Press the Menu key and select Format > Cell appearance > Borders. A dialog opens. 3 Define the following options: Outline, Top, Bottom, Left, Right, and Line colour.

To change number format

1 Select the cell or cells. 2 Press the Menu key and select Format > Numbers. A dialog opens. 3 Choose the required format from the list. Depending on the format you choose, you may define the place of the decimal.
5 Select the cell or cells. Press the Menu key and select Format > Font. A dialog opens. Press Change to change the value of a list item. To see the effect of the changes you have made, press Preview. Press Done to save the changes you have made.

Figure Press Close to confirm the changes and Esc to dismiss them. Note: You can select only one object at a time.

200 Office

To replace chartsheet data
Tip: To edit page details, press Chart settings. Define the page style and name in the two pages of the dialog which opens. You can replace the data on which your chartsheet is based. 1 Press Sheets/ Charts and select the worksheet your chart is based on. 2 Select a new data area for the chart from the worksheet, press the Menu key, and select View > Sheets/Charts to return to the chartsheet. 3 Press the Menu key, select Tools > Replace data, and press OK to confirm the changes and Cancel to dismiss them.

Presentation viewer

You can use Presentation viewer to view presentations. You can also send and receive these presentations as mail or via infrared. You can view documents created with recent versions of Microsoft PowerPoint for Windows. Note that not all features and formatting of the original documents will be supported. You can also save documents made with the communicator in Microsoft PowerPoint format.

To view a presentation

Press Open in the Presentation main view to select and view a document. To close the application, press Close. Tip: You can zoom in and out to get a better view of the presentation. When a document is opened, the top of the first slide is shown. To view the next slide, press Next or Enter. To view the previous slide, press Previous. To scroll the current slide, use the Arrows key.
To get an overview of the whole presentation, press Outline view. This opens up a view where the text content of the presentation is in a list format. See Figure 81.
Figure 81 To view only title texts, press Titles only. To return to the standard slide show, press Slide view.
To search for and view a slide
1 Press the Menu key and select Tools > Go to slide. A list of the slides in the presentation opens. 2 Go to the slide you want by using the Arrows key. 3 Press Go to open the slide.
To view the presenters notes
To view the presenters notes along with the slides, press the Menu key and select View > Notes view.

The outline view

Data bits: Defines how many bits are used to form a byte. The default option, 8, can typically be used. Parity: A parity error-checking procedure. The default option, None, can typically be used. Stop bits: Defines number of stop bits used. The default option, 1, can typically be used. Flow control: It is recommended to select Software. This setting needs to be the same in you PC as well.

Operating system page

Windows 2000: If you are not using Windows 2000, press Done and select No. The rest of the options on the page are dimmed. If you are using Windows 2000, select Yes. Define also the following information about the connection. The information needed is provided by the host that you are about to call. If you do not have this information try to use the default options. Connection type: The options are Normal/High speed. Normal is the default. Remote modem type: The options are Analog/ISDN V.110/ISDN V.120Analog is the default. Max. connection speed: The default in an analog connection is Automatic. Note: Note: This configuration needs to be redefined if you use a different kind of modem. If the connection settings are incorrect, the call is not created.
To activate or disable the fax modem
In the Fax modem main view, press Activate or Disable.

235 Troubleshooting

12. Troubleshooting
If you have problems with your communicator, Club Nokia Careline answers questions and offers instructions over the phone. For more information on the Club Nokia Careline see the Accessories guide and Web page. You can also visit Forum Nokia at www.forum.nokia.com for information and support material related to the communicator. 1. Phone or communicator interface does not start; both displays remain blank Make sure that the battery is properly installed and charged. Make sure that the contacts on the battery and the desktop stand are clean. The battery charge may be too low for operation. Check the display and listen for the low battery warning tones. Charge the battery as described on page 20. If the NOT CHARGING message is displayed, the charging is suspended. Temperature extremes will affect the ability of your battery to charge: allow it to cool down or warm up first. Wait for a while, disconnect the charger, connect it again and retry. If charging still fails, contact your local Nokia dealer. 2. Communicator interface does not start; cover phone display is flashing The communicator memory is corrupted. Contact your local Nokia dealer. 3. The battery is attached, but the phone does not work Reboot the communicator by removing the battery, waiting thirty seconds, and replacing it again.

236 Troubleshooting

Try charging the communicator. If you see the battery level indicator on the phone but the phone does not work, contact your local Nokia dealer. Check the signal strength indicator: you might be outside the network service area. Make sure that the telephone service is activated for your SIM card. Check if there is an error message on the display after switching on. If so, contact your local dealer. Check that the SIM card is correctly installed, see the Getting started guide. 4. Communicator interface does not activate or applications stop responding Close the cover and open it again. If this does not help, close the cover and remove the battery. Replace the battery and open the cover again. Wait while the communicator performs a self-test and starts. Try charging the communicator. If there is still no response, remove all temporary files as follows: 1 Disconnect the charger and remove the battery to restart the communicator. 2 Insert the battery and open the cover. 3 When you see the Nokia 9210 Communicator Welcome screen, immediately press and hold keys Ctrl+Shift+I. The I key should be pressed last. 4 Temporary files are deleted. This resets the settings you have made in some of the applications, but does not affect system settings such as Internet Access Point settings. All other applications and files stay intact. If the procedures described above do not help, as a last resort before contacting your local dealer you can try formatting the internal memory of the communicator. Note that formatting the memory removes all items except the standard applications that have been installed on ROM memory in the factory! If you

Point-to-point protocol (PPP) A common networking software protocol which enables any computer with a modem and a phone line to connect directly to the Internet. Protocol A formal set of rules that govern how data is transferred between two devices. Proxy In some networks, the connection between the WWW and the site you want to connect to is blocked by a firewall. The firewall protects the network from unauthorised external access. A proxy is an intermediary program that enables access through the firewall. A proxy can also serve as a network cache to speed up the retrieving process. PUK (PIN Unblocking Key) code The PUK is an 8-digit code supplied with the SIM card. The code is required when you want to change a disabled PIN code. If you enter an incorrect PUK code ten times in succession, the SIM card is rejected and you cannot make or receive any calls, except emergency calls. When the SIM is rejected, you will need a new SIM card. You cannot change the PUK code. If you lose the code, contact your network service provider. PUK2 Code The PUK2 code is supplied with some SIM cards. The code is required when you want to change a disabled PIN2 code. If you enter an incorrect PUK2 code ten times in succession, you will not be able to access the functions
which require the PIN2 code. To use these functions again, you will need to obtain a new SIM card from your network service provider.You cannot change the PUK2 code. Roaming agreement An agreement between two or more network service providers to enable the users of one service provider to use the services of other service providers. Secure Socket Layer (SSL) A security protocol that prevents eavesdropping, tampering, or message forgery over the Internet. Documents using SSL are identified with the prefix HTTPS. SIM (Subscriber Identity Module) card The SIM card contains all the information the cellular network needs to identify the network user. The SIM card also contains security-related information. Simple Mail Transport Protocol (SMTP) An Internet protocol governing the transfer of electronic mail. TCP port Identifies the data port of the destination computer. TCP/IP (Transmission Control Protocol/Internet Protocol) A protocol that governs data communication in the Internet and in the TCP/ IP networks.
Template In word processing a template or a style sheet is a file or form that defines the layout of a document. A template may determine parameters like the page size, margins, and fonts. You can use the same style sheet for many documents. For example, you can define one style sheet for personal letters, another for official letters, and a third for reports. Transport Layer Security A security protocol similar to SSL offering end-to-end encrypted and authenticated connections. The server to which the connection is established is authenticated by the use of certificates. Data transfers are secured with encryption algorithms. The Nokia 9210 Communicator supports TLS version 1. See also Secure Socket Layer (SSL) URL (Uniform Resource Locator) Link information required by the WWW to connect to a given WWW host computer. The URL usually starts with http://. For example, the Nokia Wireless Data Forum home page can be found at http:// www.forum.nokia.com. URLs are often referred to with phrases like Home page location, Site location, can be found at. Voice Mailbox A voice mailbox is a network service or a personal answering machine where people can leave you voice messages. WAP Wireless Application Protocol. The transport protocol for WAP services, used by the WAP browser.

General information

Dialogs and pages

14 General information

Application icon Application name Inbox/Outbox Time Signal strength and battery level

Call status

- You have a voice call, and the handsfree loudspeaker and microphone are on. - A voice call with the handsfree off. The loudspeaker and microphone are muted. - An open data connection, see the Internet chapter on page 131. - The communicator is receiving or sending a fax. - The communicator is trying to establish an infrared connection. - An infrared connection has been established. - The infrared connection is obstructed. - The communicator is connected to a PC. - The communicator is connected to a PC via cable. - The communicator is being used as a fax modem. - The communicator is in a profile, in this case in the Meeting profile. See Telephone Settings on page 77.

Inbox/Outbox

- The inbox indicator informs you that you have received a fax, short message, or mail. - The document Outbox contains unsent messages. See Outbox on page 163.

Battery level

- The battery is low and you should recharge it. - The battery is charging. The bar scrolls until the battery is fully charged. The outlet plug icon indicates that the communicator is connected to an external power source. - The battery is fully charged. All the four bars are displayed.

Signal strength

- The communicator is connected to a wireless network. When all the four bars are shown, the wireless signal reception is good. If the signal is weak, make sure the antenna is up. You can also try to improve the reception by moving the communicator slightly or by using it in the handsfree mode. - The phone is on, but it is outside network coverage. - The phone is off. You cannot make or receive calls, and you cannot receive messages with any of the communications applications (SMS, data, fax, or mail).
- Time. You can adjust time in the Clock application. See page 215.

16 General information

Main view

When you first use Desk, the main view has at least the following links by default: an Internet shortcut to Internet setup, a document named Start here!, and a WWW link to the official Nokia Web site. You cannot select more than one link at a time. You can delete Desk links only in the Desk application.
Tip: Your favourite links can be, for example, certain WWW pages, WAP services, applications, documents, and photo albums.

Figure 15

Tip: You can change the order in which a link appears. Select the link, press the Menu key, and select File > Move. Using the Arrows key, move the link across the display and press Place here.

66 Desk

To add a link
Tip: To view and change the icon, label or parameters of a link, select the link, press the Menu key, and then select File > Properties. Tip: You can start writing a note quickly in any application or even during a phone call by pressing the Desk application button twice. 1 Select the program, program group, or other item for which you want to add a shortcut to Desk. 2 Press the Menu key and then select File > Add to Desk.

To write notes

1 Press Write note. A simple text editor opens.
Figure Write the note. 3 Press Close to save the document. The note will now appear in the main view of Desk.
To change the background image
You can also customise the background image of the Desk main view. 1 Press the Menu key and select Tools > Settings. A dialog opens. 2 Define the following: Background image: The options are Yes/No.
Image file: Press Change to browse for an image. Press Preview to view the image. 3 Press Done. Note: The image file you choose as a background image should be scaled to appear equal to or bigger than the screen size. For details, see Imaging on page 233.

69 Telephone

5. Telephone
You can use the Telephone application to make and receive phone calls, handsfree calls, or conference calls. You can record and redirect calls, use voice mailboxes, and manage settings and profiles. Open the Telephone application by pressing the Tel application button on the keyboard. To make phone calls, the phone must be switched on, the communicator must have a valid SIM card fitted, and you must be located in a service area of the wireless network. Some of the operations explained here can also be made using the cover of the communicator. Note: Opening or closing the cover does not affect active phone calls. If you have made a voice call using the Telephone application and you close the cover, you can continue the call with the cover phone. Tip: You can also switch to other applications during a phone call.

Figure 38 Default template: Allows you to define which template is used when creating a new contact card. When you press Change, you can choose a template from a list of templates used with the current database.
Note the following information about the contents of received card(s):
Name display: Allows you to define the display order of names in the Contacts directory main view. The values are First name Last name/Last name, First name. The names will be displayed in the same order in the Telephone application and the cover phone. Default country or region: Concerns the country or region whose address format is used when viewing contact card addresses in various displays in the communicator. By default, the address format of the country or region you enter in the Country or region field of a contact card is used. If you do not enter information in the Country or region field, the communicator uses the address format of the Default country or region. Each country or region has a predefined address format. Press Change to see a list of countries and regions.
Send as a short message page
Example: The Nokia 9000i/ 9110/9110i communicators and most of the major email clients support the vCard format. Sending format: Allows you to define the format used when sending a business card via the short message service. The values are Compact/vCard. Compact is more widely supported but the number of fields sent is more restricted. Use vCard format if you know the receiving device understands vCard format. Using vCard format, you can send all fields except Note and DTMF. Send contact card pictures: Allows you to control the attaching of pictures when sending business cards in vCard format via the short message service. The options are No/Yes.
VIP group: Allows you to nominate an existing contact card group to be treated as VIP group. You can restrict the ringing of incoming calls so that only calls from a member of a VIP group will ring, the others will not ring. See Profile settings, Other page on page 81.
To create a new contacts database
Contacts databases are created on a memory card. 1 Press the Menu key and select File > More options > New database. 2 Type the name of your database, then press the Enter key. See Figure 39. Your new database is added to the Contacts directory as a folder. 3 To add a new card to the new database, select and open the database in the Contacts directory, then press New card. To copy or move contacts to the new database, select existing contacts from the Contacts directory, press the Menu key, and select File > More options > Copy to or > Move to. Tip: To see a summary of the usage of the database, press the Menu key and select File > Properties.

You should tidy up your calendar from time to time by deleting entries, since calendar entries accumulate over time and consume memory. Note: You can also back up your calendar data to a compatible PC. See the PC Suite Guide on the sales package CD-ROM for details.

To delete a single entry

There are two ways to delete a single entry: Select the entry in the view, then press the backspace key. A note is displayed asking you to confirm the deletion. Select the entry in the view, press the Menu key, and then select File >Delete entry. To confirm the deletion, press OK.
Tip: The shortcut to delete a single entry is to select it and press Ctrl + D.
To delete a range of entries using defined criteria
1 Press the Menu key and select Tools > Move/Delete. A dialog box is displayed with a suggested range of entries to be deleted. 2 Press OK to delete all the entries defined in the dialog box at step 1, or press Options to define further criteria (including whether you want to move or to delete. A dialog with two pages opens. Define the following and press Done to return to the previous dialog. Tip: You can move entries to another file and then to a PC to free up memory.
The consequences of removing the entries. The options are Delete/Move to a file. Entries: The types of entries which will be removed. The options are All/Crossed out. Action:

To delete entries

Tip: To change the default entry type of a particular view, press the Menu key and select View > View settings. See Default entry type in View settings on page 129.
Time period: The time scope of the removal. The options are Whole calendar/Until today/From today/Other. Start: The start date of the entries to be removed. End: The end date of the entries to be removed.

Entry types page

Choose from the following options: Appointments/Events/Anniversaries/Tasks.
To view, create, and delete attachments
1 Open a calendar entry by pressing Enter. The entry details dialog with four pages opens. 2 Press Attachments. A selection list of attachments linked to the calendar entry opens. 3 To view a selected attachment, press Open. To create a new attachment, press New. To delete an attachment, press Delete. 4 If you want to add a new attachment, select the type of attachment and press Insert new to create the new attachment or Insert existing to browse for an existing attachment.
Tip: You can press the Calendar application button repeatedly to cycle the view. The Calendar consists of seven views. The purpose of each view is to help you organise your calendar so that you manage your time effectively on a daily, weekly, monthly, and yearly basis. You can customise the display of each view.

Visibility page

Show tasks: The views in which the tasks on the list will be shown. The options are All views/Task list view. Task position: The position of the tasks in an event list if the tasks are all shown in All views.

To edit a task list

1 Open the task list. 2 Press the Menu key and select View > Task list settings. A dialog with two pages, Details and Visibility, opens, as explained above.
1 Open the task list. 2 Press the Menu key and select File > Delete task list.
To search for Calendar entries
You can search through the entries for particular pieces of texts. 1 Press the Menu key and select Tools > Find entry. A search field opens. 2 Enter a key word for the entry you want to search for, or press Options to restrict the search by defining a set of qualifications. A dialog with two pages opens. Define the following: Details page Refine search: Defines the search. The options are No/Entries with an alarm/Entries with repetition/Crossed out entries. Time period: The time scope of the search. The options are Whole calendar/Until today/From today/User defined. From: The starting point of the search. Until: The ending point of the search. Entry types page Choose the type of entries you want to find. The options are: Appointments/ Events/Anniversaries/Tasks. 3 To start searching, press Find. A chronological list of the find results is shown. See Figure 50.
Tip: You can stop a search by pressing Stop.

To delete a task list

128 Calendar
Figure Select an entry and press: Edit to open the entry details dialog for editing, Go to to go to the date or view where the entry is located or, New find to start a new search. 5 Press Close to return to the currently active view.

General settings

1 Press the Menu key and select Tools > General settings. A dialog opens. 2 Define the following: Default view: The default view when opening either another or a new calendar file. Display untimed entries: The location of untimed appointment, event, and anniversary entries in the entry list of all the timed views. 3 Press Done to return to the currently active view.
You can define the appearance of the view and default entry types for each view by following these steps: 1 Go to the view you want to define. 2 Press the Menu key and select View > View settings. A dialog with two pages opens. 3 Define the view settings on the two pages of the dialog. See Details page and Entry types below. 4 Press Done to return to the currently active view. Note: The contents of the dialog vary in different views. The following is a list of all the possibilities.

Default entry type: The entry type which is inserted in the view by default when you create a new entry. The options are Appointment/Event/Anniversary/Task. Wrap text: Specifies whether or not the information in the entry is wrapped when viewed in any of the views. Title location: Specifies whether the title of the week is on the left or right of the display in the weekly view. Time slotTime slot allocation: The time period covered in one time slot of the daily views and weekly time schedules. The options are 2 hours/1 hour/30 minutes/15 minutes. Day starts: The time when a day starts in the Daily view. Day ends: The time when a day ends in the Daily view.

View settings

Show colour markings: Specifies whether all entry symbols or only symbols with the letter specified in Default colour are shown in the year view. Default colour: The symbols and background colours of the different entry types in the particular view. Months in view: The number of month boxes in the anniversary view.

Entry types

On the Entry types page you can choose the entry types you want to appear in the view you are defining: Appointments/Events/Anniversaries/Tasks.

131 Internet

Tip: To access WAP services, you need both an Internet access point and a WAP access point. See page 153.

8. Internet

This chapter describes how to get access to the Internet and how to use the Internet applications. When you take your communicator into use, it has the following browser applications: WWW - A World Wide Web (WWW) browser supporting frames, JavaScript, and SSL (v.3) protocol. WAP - A browser for accessing various types of information, entertainment, and other services in Wireless Application Protocol (WAP) format. WAP is suited to mobile devices with small screen displays and limited amounts of memory. WAP uses mainly text but does support pictures. To connect to the Internet, the wireless network you use must support data calls, the data service must be activated for your SIM card, you must have obtained an Internet access point from an Internet Service Provider (ISP), and you must have entered the proper Internet settings. Note: The Mail application, described in the Messaging chapter, also uses an Internet connection. See Mail on page 172. Your ISP can give you instructions on how to configure the Internet settings. Follow the instructions carefully.

132 Internet

Note: You must have your phone turned on, within network coverage and free of any other voice or data call to connect to the Internet.

To set up your Internet access point
Note: To be able to use the Internet services, you need to configure an Internet connection. Some Internet service providers may offer you the possibility to configure your Internet settings by sending you a smart message via SMS. This might reduce the number of settings you need to enter yourself, or eliminate the need altogether. Please contact your Internet Service Provider (ISP) for details.

Internet connections

To set up and change the Internet settings, go to the Control panel in the Extras application group and open Internet access. For more information, see page 218.
Figure 51 The first two lines contain a summary of the details of the preferred connection. Define the following:
Preferred connection: The default connection which will be used to connect to the Internet. If idle, stay online: The connection to the Internet will automatically close after the inactivity period defined here. The options are For 2 minutes/For 5 minutes/ For 10 minutes/For 60 minutes. IMPORTANT: Some Internet connections may appear inactive, but they may still be sending and receiving data in the background. These connections may delay the start of the inactivity period specified here, and therefore postpone the closing of the connection. Ask before connecting: The options are Yes/No. If you choose Yes, a connection dialog appears every time you connect to the Internet, asking you to either confirm, change, or cancel the connection, or change the Internet access point. If you choose No, the communicator will choose the default Internet access point. Tip: You may have to set up several Internet connections, depending on the sites you want to access. For example, browsing the WWW may require one setup; browsing your companys intranet may require another connection.
To create a new connection or edit an existing connection
1 In the Internet connections dialog, press New to create a new connection or Edit to edit an existing connection.

Internet

134 Internet
Figure If you already have connections defined, you can use an existing connection as a basis for the new connection. After you have pressed New, press Use existing. Choose the connection you want from the list which appears, and press OK. 3 A dialog on connection details opens. See Figure 53. Note: The exact values for the settings are provided by your ISP.
Figure 53 Tip: All your connections should have different names. 4 Define the following: Connection name: Give a descriptive name for the connection. Phone number: The modem telephone number of the IAP.

To create new PC mail

Note: You need to have set a mail account on your remote PC to be able to create new PC mail. 1 Press the Menu key in the main view of Messaging and select Write > New message. A selection list appears. 2 Select PC mail and press OK. If you have more than one PC account, a dialog opens indicating which PC account will be used when sending the PC mail. Select the PC account and press OK. 3 Write the PC mail in the mail editor.
Note: HTML messages cannot be converted since PC mail does not support the sending of HTML messages. You must change the message type to plain text or non-MIME type in the Sending options dialog, before you can convert the message to PC mail. See page 178 for more information. PC and Internet mail appear together in the folders. 1 Select the mail message or messages you wish to convert. 2 Press the Menu key and select Tools > Convert to internet mail or Convert to PC mail, depending on the type of mail you wish to convert. 3 If there are multiple PC mail or SMTP services defined, a selection list of available services defined in the messaging server will be shown. Select the service and press Convert. Note: You can convert several mails at the same time, but make sure that the mails are of the same type, either Internet or PC mail. Tip: You can view and edit PC mail just like Internet mail on your communicator.
Tip: PC mail is distinguished from Internet mail by a different icon.

Short Message Service

The Short Message Service (SMS) enables you to send and receive short messages over the digital wireless network. Short messages can be sent or received even during voice, data, and fax calls. Messages can be read in any mobile phone that has the capability. If the receiving phone is switched off at the time of sending, the short message centre continues to attempt to send the message until the validity period allowed by the network expires. Tip: Your service provider may send you smart messages in the form of short messages; these messages may include, for example, configuration settings. For details, contact your service provider.
To convert to PC or Internet mail

186 Messaging

Note: If you want to send text you have written or edited in another application as a short message, all embedded objects or any rich formatting will be lost. You cannot send attachments as short messages, either.

To insert cells

1 Select a number of cell(s) that you want to insert into the worksheet. 2 Press the Menu key and select Insert > Cells. A dialog opens. 3 Define whether you want the inserted cell or cells to appear above (Shift cells down) or left (Shift cells right) of the selected range. To insert an entire row(s) or column(s), select either Entire row or Entire column. 4 Press OK to accept the insertion and Cancel to dismiss it.

To sort cells

You can rearrange the order of cells from top to bottom and left to right. 1 Select the range. 2 Press the Menu key and select Tools > Sort. 3 Select either Top to bottom or Left to right. A dialog opens. 4 Define the sorting criteria. 5 Press Close to do the sorting.

To search for data

1 Press the Menu key and select Edit > Find. A dialog opens. 2 In the Find: field, enter the string you want to search for.
To select the entire worksheet, use the shortcut Ctrl + A.
Tip: Pressing Options opens up the following options: Search in values, Search in formulae, Match case, Find entire cells only, Direction, and Search by. 3 Press Find to search for the string. Press Options to search the worksheet according to certain criteria. Press Replace to replace the string with something else.

To clear cells

1 Choose the cell or cells you want to clear. 2 Press Clear. A lists of choices appears. 3 To clear both the contents and formats of the cell or cells, select All. To clear only the contents of the cell or cells, select Contents. To clear only the formats of the cell or cells, select Formats.
To adjust column width or row height
1 Select the column(s), or row(s). 2 Press the Menu key and select Format > Column width or Row height. 3 To increase column width, press > on the Arrows key as many times as necessary. To diminish column width, press <. To increase row height, press on the Arrows key as many times as is necessary. To diminish row height, press. To adjust the width or height by exact figures, press Define width.

Figure 80

1 Select the cell or cells. 2 Press the Menu key and select Format > Alignment. A dialog opens. 3 Define the following options: Horizontal, Vertical, and Wrap text to cell.
To change the appearance of cell borders
1 Select the cell or cells. 2 Press the Menu key and select Format > Cell appearance > Borders. A dialog opens. 3 Define the following options: Outline, Top, Bottom, Left, Right, and Line colour.

Note: If you install software that is not intended specifically for the Nokia 9210/9210i Communicator, its usage can differ significantly from the usual Nokia 9210/9210i Communicator applications. You can download or transfer a software package containing the files of the application into the communicator. Then you can install the application. Software can also be installed from a memory card. A software package is usually one large compressed file containing many component files. IMPORTANT: When downloading or transferring software packages into the communicator, use only packages whose file names end.sis. An example of a suitable file name is MediaPlayer.sis. To start the installation, press Install new on the Installed software page. Browse for the software package you want to install, and press OK. The installation process begins. Note: Only install software from sources that offer adequate protection against viruses and other harmful software. To help you, the software installation system on the Nokia 9210i Communicator uses digital signatures and certificates on software packages. See page 224. If you are installing software without a digital signature or a certificate, the communicator warns you of the risks of installing software, as shown in figure 93. Tip: You can also start the installation by browsing for the installation package in communicator memory or memory card with File manager, selecting it, and pressing the Enter key.
Tip: If you have installed PC Suite for Nokia 9210i Communicator on your PC and the communicator is connected to your PC, you can also install software by double-clicking a file ending with.sis stored on your PC.
Figure 93 If you see this warning message, only continue installation if you are absolutely sure of the origin and contents of the software package. The installation procedure also checks the integrity of the package to be installed. Once these checks are complete, the application is installed on your communicator. During the installation process, you are shown information about the checks being carried out on the package. You are also given options whether to continue with or cancel the installation.

To remove software

1 To remove an installed software package from your communicator, select the software package you want to remove from the Installed software page and press Remove. 2 A dialog appears asking for your confirmation. Press OK to remove the software. Note: Some software packages update existing software and cannot be removed. IMPORTANT: If you remove software, you can only re-install it by having the original software package file, or by restoring a full back-up that contains the removed software package. If you remove a software

Regional settings

On these four pages you can define the local time, date, numbering, and currency expressions. Note: For more detailed information about Regional settings, see the Nokia 9210i Communicator help.

Default folder

With the Default folder, you can define the folder which acts as a default saving folder whenever you wish to save a document in your communicator memory. For details on how to manage your files and folders, see File manager on page 206.

Recorder

The Recorder allows you to record telephone conversations and voice memos. You can also listen to your recordings and other sound files. The maximum length of a recording depends on the available memory. Tip: When you have recorded sounds and speech, you can set them as ringing tones. See page 99.
You can open files that have been stored in the following file formats:.WAV,.AU, and compressed GSM encoded file format. Compression is done implicitly during the recording process. Recorder contains all the controls like Play, Stop, Pause, and Record that are typically found in recording equipment. Press Resume to continue after recording or playback has been paused.
Figure 94 You can change the volume level of the Recorder application by pressing the and keys on the Arrows key. You can also edit sound files by using the commands in the Edit menu. Note: Obey all local laws governing recording of calls. Do not use this feature illegally. Note: For more detailed information about Voice recorder, see the Nokia 9210i Communicator help.
The Imaging application acts as a file manager for images. Application folders created for storing images are called albums. Images appear as thumbnail images in albums. A thumbnail image is a small image representing the original full size image. Imaging supports a wide range of image formats, among them JPEG, GIF, BMP, MBM, and WBMP. Note: This application does not support all image file formats or all variations of an image file format. You can open many commonly used image files directly for viewing. Press Zoom in to enlarge the image, Zoom out to reduce the image on the display, and Rotate to rotate the image. To view image properties, press the Menu key and select File > Properties You can use the Imaging application to view images and manage image albums. You can delete, rename, copy, and move images from one album to another and create your own favourite albums. Tip: Additional file viewers for different file formats are available on the sales package CD-ROM. For more information, see File viewer on page 12 of the Software on CD-ROM guide. Tip: If you have images or albums in the \Documents\Photo gallery\ directory on an inserted memory card, they also will appear in this view. Figure 95

Tip: To use High Speed connection, your GSM operator must activate High Speed Data Services on your SIM card.
15 Remove the CD-ROM from the drive. 16 In your communicator, press the Extras application button, select Fax modem, and press Open. 17 In the Fax modem application, press Settings 18 On the Connection page of the Fax modem settings, define the following: Connection type: Cable Transfer rate: 19200 or higher. Make sure that this setting is the same both in your communicator and your PC. Data bits: 8 Stop bits: 1 Flow control: Software Press Done. Note: Transfer rate is the speed with which the data is transferred between your communicator and PC. The best transfer rate for normal GSM calls is 19200 or higher. For high speed calls, you should select 115200. Select the same rate in your PC application as well. 19 Your communicator is now ready to be used as a fax modem. Press Activate to activate the Fax modem.

Fax modem settings

To open Fax modem, press the Extras application button, select Fax modem, and press Open Note that an active PC connection using the fax modem is disconnected after 20 minutes if no data is sent or received. However, an active call is not automatically disconnected.

242 Extras

Note: You cannot change fax modem settings if the fax modem is activated. To change these settings, make sure that fax modem is not active. Open Fax modem and press Settings. A dialog with two pages opens. Define the following:

Connection page

Connection type: Press Change to change this option. The options are Infrared and Cable. If you select Infrared, the rest of the options are automatically set. If you select Cable, define also the following: Transfer rate: The speed with which the data is transferred between your communicator and PC. The best transfer rate for normal GSM calls is 19200. For high speed calls, you should select 115200. Select the same rate in your PC application as well. Data bits: Defines how many bits are used to form a byte. The default option, 8, can typically be used. Parity: A parity error-checking procedure. The default option, None, can typically be used. Stop bits: Defines number of stop bits used. The default option, 1, can typically be used. Flow control: It is recommended to select Software. This setting needs to be the same in you PC as well.

247 Troubleshooting

Tip: If you have to give away your Communicator, it is a good idea to format the device and restore the factory-installed software from the CD-ROM. This way the next user will be able to start with a fresh device. 4 Temporary files are deleted. This empties the cache, removes cookies, resets plugin registrations and resets the settings you have made in some of the applications including all Internet and profile settings, Desk shortcuts and display settings. All other applications and files stay intact. If the procedures described above do not help, as a last resort before contacting your local dealer you can try formatting the internal memory of the communicator. Note that formatting the memory removes all items except the standard applications that have been factory pre-installed in ROM memory! If you have made a full backup of the contents of your communicator with PC Suite, you can use PC Suite to format the memory before restoring the backed-up files to your communicator. For more information, see PC Suite Guide on the sales package CD-ROM. If you have made a backup to a memory card, see To back up and restore data to and from a memory card on page 211. When you format the internal memory, all the settings, documents and other data in the internal memory that you have created or modified will be permanently destroyed. To format the internal memory, proceed as follows: 1 Disconnect the charger and remove the battery to restart the communicator. 2 Insert the battery and open the cover. 3 When you see the Nokia 9210i Communicator Welcome screen, immediately press and hold down the Ctrl+Shift+F keys. The F key should be pressed last. 4 Formatting starts. It takes at least two minutes to complete. 5 With Windows Explorer, locate the All_Nokia_9210_data.sis installation package in the Preinstalled in device folder of the sales package CD-ROM and install it.

248 Troubleshooting

5. Cannot make or receive calls Check to see if you have Flight profile turned on. When this profile is active you cannot make or receive calls. Make sure that the phone is not off. Close the cover and switch on the phone. If you get the message INVALID SIM CARD, your SIM card cannot be used in the communicator. Contact you dealer or network service provider. Check the status of your call barrings and diverts, see Network services settings on page 82. The phone may be busy: data or fax is being sent or received, or the communicator is being used as a fax modem. Wait for the data/fax transmission to end, or drop the call by pressing the key on the phone keypad. 6. Call quality is poor Your location may not allow better call quality. This problem may occur especially in a moving car or train. Move to a location where the radio signal reception is better. See GSM data transmission on page 8. Reception is usually better above ground level, outdoors and while stationary. Sometimes even moving the communicator slightly will improve reception. You can also try using the communicator in the handsfree mode, see page 70. Remember to turn the antenna to an upright position. 7. Cannot divert or bar voice, fax or data calls You may have not subscribed to the service in question, or it is not supported by the network, or the message centre number and the number to which you want to divert your calls may be missing or incorrect.