LogMeIn Central Getting Started

Contents

Welcome to LogMeIn Central....3 How to Create a LogMeIn Account...4 Installing LogMeIn Host Software....5
Which Computers Need the LogMeIn Host Software?....5 System Requirements Host Computer....5 Downloading and Installing LogMeIn Host Software...5 LogMeIn and Firewalls.....6
Working with Computers in Your LogMeIn Account..7
Viewing Your LogMeIn Computers.....7 Tile View......8 List View.....8 Detail View.....9
Connecting to a Host Computer....10
Connection Prerequisites.....10 How to Connect to a Computer in Your LogMeIn Account....10 How to Connect to a Computer Using a Desktop Shortcut...11 How to Connect to a Computer Using LogMeIn Ignition or Ignition for iPhone...11 About Authenticating to LogMeIn Host Computers....11 How to Change Your Computer Access Code....12 How to Wake a Computer that is in Sleep Mode or Powered Off...12
For More Information....14 Legal Notice.....15
Welcome to LogMeIn Central
LogMeIn Central is LogMeIns subscription-based Essential Remote Management solution. Foremost, LogMeIn Central is a powerful toolkit for managing computers that are running a LogMeIn host (either LogMeIn Pro or LogMeIn Free). LogMeIn Central also lets you deploy and configure LogMeIn Hamachi networks and clients. About this Document LogMeIn Central documentation covers features found only in LogMeIn Central. See the LogMeIn Pro User Guide or LogMeIn Free User Guide for more information about LogMeIn host software. Other Resources LogMeIn Central User Guide LogMeIn Central Product Page LogMeIn Central Knowledge Base
Copyright 2003-2010 LogMeIn, Inc.
How to Create a LogMeIn Account
You must have a LogMeIn account to use LogMeIn software and services. Once you have created your account, you will be able to add computers to your account. 1. Go to www.LogMeInCentral.com. 2. Click Create an account in the upper-right corner. The registration form is displayed. 3. Fill in the registration form and follow all on-screen instructions. Upon completing the account form you will be sent a confirmation email. 4. Carefully follow all instructions in the email you receive from LogMeIn regarding account activation.
Installing LogMeIn Host Software
LogMeIn Central works with computers that are running LogMeIn host software or LogMeIn Hamachi. Review this section to learn how to install host software to computers that you want to access using LogMeIn Central.
Which Computers Need the LogMeIn Host Software?
You must install LogMeIn host software on any computer you want to be able to access remotely using LogMeIn Central. You do not need to install LogMeIn host software to the device used to access another computer.
System Requirements Host Computer
Before installing LogMeIn host software on the computer you want to access remotely, make sure the device meets the following requirements. Supported Operating Systems Windows 7, Vista, XP, Server 2003, 2008 (all including 64-bit) Windows ME & 2000 (32-bit) Mac OS 10.4 (Tiger), 10.5 (Leopard), and 10.6 (Snow Leopard) on both Power PC and Intel-based Macs
Downloading and Installing LogMeIn Host Software
Install LogMeIn host software on any computer you want to access remotely. Installation is a simple process aided by Wizards. You must have a LogMeIn account You must be physically present at a computer that you want to be able to access remotely Follow this procedure: 1. Go to www.LogMeIn.com. 2. Log in to your account using your LogMeIn account ID (email address and LogMeIn password). The LogMeIn Central Home tab is displayed. 3. On the My Computers page, click the Add Computer link. 4. Select the product to install and click Continue. 5. Select a subscription to apply and click Continue. 6. Follow all on-screen instructions. Important: If asked to create a Computer Access Code during the download process, be sure to remember the code! You will need it when connecting to the computer. The Computer Access Code cannot be retrieved by LogMeIn if forgotten!
For troubleshooting assistance, visit the Knowledge Base.

LogMeIn and Firewalls

LogMeIn is compatible with all major security suites. Some configuration may be required to make LogMeIn work when the host is behind a firewall. Important: If prompted, you must allow the LogMeIn.exe program file to communicate over the Internet. For troubleshooting assistance, visit the Knowledge Base. Tip: The LogMeIn Community is an excellent source of information from other LogMeIn users.

Working with Computers in Your LogMeIn Account
Viewing Your LogMeIn Computers
The Home Tab While logged in to your account, use the LogMeIn Central Home tab to access and manage your LogMeIn host computers. Computer Listing Options Use the List buttons to change how computers are displayed.
Figure 1: List buttons: Tile View, List View, Detail View Hide Groups on the Computer list Click the Groups button to view your computers in a simple list, without showing groups.
Figure 2: The Groups button Manage Groups Click Manage to work with groups.
Add a new group Edit a group name Delete a group Change the computers in a group Right-Click for Available Controls Right-click any computer name to view a menu of available controls.
Figure 3: Right-click any computer name to view a menu of available controls.

Tile View

Try Tile view for a graphic view of computers in your account. Tile view is ideal if you have only a few computers in your account.

High Visibility Controls

Figure 4: Tile view

List View

Try List view for a clean, simple view of computers in your account. List view shows the most computers at one time, making it an excellent choice if you have many computers in your account.
Figure 5: List view Direct to Remote Control Click a computer name to go directly to remote control. Control-click or middle-click to open the session in a new browser tab.

Detail View

Try Detail view for a good balance between the graphic quality of Tile view and practicality of List view.
Figure 6: Detail view Customize the List of Controls Right-click the gray bar to view a list of available columns. Direct to Remote Control Click a computer name to go directly to remote control. Control-click or middle-click to open the session in a new browser tab.
Connecting to a Host Computer

Connection Prerequisites

Use LogMeIn to access any host computer that meets the following conditions: The host must be turned on The host must not be in Sleep mode or Hibernation mode Tip: You can wake a remote computer using LogMeIn's Wake On LAN feature. See How to Wake a Computer that is in Sleep Mode or Powered Off on page 12. The host must be connected to the Internet The LogMeIn service must be running on the host
How to Connect to a Computer in Your LogMeIn Account
1. Go to www.LogMeIn.com. 2. Log in to your account using your LogMeIn account ID (email address and LogMeIn password). The LogMeIn Central Home tab is displayed. 3. On the Home tab, click a connection option for the computer you want to access. Tip: Control-click or middle-click to open the session in a new browser tab. On a Mac, use Command-click. Click the computer name or Main Menu link to connect to the host Main Menu (also known as Compact View) for basic remote access functionality Click Remote Control to start controlling the host's desktop. Windows hosts only. Click Dashboard to connect to the host Dashboard (also known as Detailed Mode) for access to advanced remote management functionality. Click File Manager to go directly to the host File Manager. Right-click the computer name and click Remote Control in new window to open the session in a new window or browser tab.

LogMeIn will attempt to make a connection to the host. You will be prompted to authenticate to the host. Tip: You can set LogMeIn to securely save your host username and password to the client computer from which you are connecting. This will allow you to automatically authenticate when you next connect from the same computer. 4. Log in to the computer using the appropriate authentication method: If prompted, enter the username and password you would enter if you were sitting in front of the host computer. If prompted, enter the Computer Access Code you created when you installed LogMeIn to the host computer.
Your session begins upon successful authentication. Important: The first time you start a remote control session you will be asked to install a browser plug-in to the client computer, which is the computer you are using to initiate the remote session.
How to Connect to a Computer Using a Desktop Shortcut
Save time by connecting directly to a host computer using a secure shortcut on a client computer. Who can use this feature? This feature is available to LogMeIn Central Account Holders and users with the Create Desktop shortcut permission. 1. Create a LogMeIn desktop shortcut on the client computer. Go to LogMeIn Central > Home tab > Properties > Desktop Shortcut.
Follow the on-screen instructions. 2. Connect to the Host. Double-click the shortcut on the client desktop. You do not need to log in to your LogMeIn account. Log on to the host using the appropriate authentication method.
Your session begins upon successful authentication. Tip: For maximum security, you should not use a LogMeIn desktop shortcut on a public or shared computer.
How to Connect to a Computer Using LogMeIn Ignition or Ignition for iPhone
LogMeIn Ignition is the fastest way to connect to your LogMeIn host computers. Tip: Ignition is the best option when working on a public computer (some public computers limit your ability to run ActiveX, Java, or Flash; at least one of which is required for a rich remote control experience). Install LogMeIn Ignition on your desktop, USB drive or U3 smart drive Install LogMeIn Ignition for iPhone to your iPhone or iPod touch Note: LogMeIn Ignition and LogMeIn Ignition for iPhone are distinct products and must be purchased separately. Both are priced per LogMeIn account. Visit the LogMeIn Ignition and LogMeIn Ignition for iPhone product pages for more information.
About Authenticating to LogMeIn Host Computers
Whenever you connect to a host computer running LogMeIn, you must authenticate yourself to the host computer.
Computers Requiring Authentication You must enter a Windows or Mac user name and password to access a host computer that is configured to require authentication. Most computers on a corporate network require you to authenticate (for example, upon start-up you must press Ctrl-Alt-Delete and then enter your user name and password). Computers Not Requiring Authentication You must enter a Computer Access Code to access a host computer that is not configured to require authentication. For example, your home computer may not be configured to require authentication (when you start your computer, you go straight to Windows without entering a user name and password). Important: Do not lose your Computer Access Code. It cannot be retrieved!

How to Change Your Computer Access Code
Important: This option is only available on host computers already set to use a Computer Access Code. 1. From the host, open LogMeIn (the host software, not the website) and click the Options tab. 2. Under Password, click Change Computer Access Code. The Computer Access Code dialog box is displayed. 3. Enter your new Computer Access Code. 4. Click OK to save your change.
How to Wake a Computer that is in Sleep Mode or Powered Off
Use Wake On LAN to switch on a computer that is in sleep mode (PC and Mac) or powered off (PC). Review this checklist to ensure that you will be able to use the Wake On LAN feature. Make sure that Wake On LAN has been enabled on the host. From the host, open LogMeIn and follow this path: Options > Preferences > Advanced Settings. Under Wake On LAN, make sure that Enable 'Wake On LAN' from sleep and power off is selected. From the client, connect to the host Main Menu and follow this path: Preferences > Advanced Settings. Under Wake On LAN, make sure that Enable 'Wake On LAN' from sleep and power off is selected.
For a Mac host, enable the following setting: System preferences > Energy saver > Options tab > Wake for Ethernet network administrator access. For a Mac host, confirm that the computer is on a wired network. Wake On LAN is not supported for Mac hosts on a wireless network. Confirm that the host is in a supported sleep mode (stand-by, sleep, or hibernation mode: ACPI specification S3 or S4). For a Windows host that is powered off (but still plugged in), confirm that Wake on LAN is enabled in the computer's BIOS. Tip: Consult the user guide of your computer or motherboard to locate the appropriate BIOS switch, usually Wake On LAN from S5.
Confirm that at least one other LogMeIn host on the same LAN is online and available.
When these conditions are met, any computer in your account that is ready to be woken up will show the Switch on this computer button. Click the button to wake the computer. It may take several minutes for the computer to wake.

Figure 7: Wake On LAN in Tile view

For More Information.

See the LogMeIn Central User Guide for complete details on user management, reporting, alerts, host configuration management, and virtual network management via LogMeIn Hamachi. See the LogMeIn Pro User Guide or LogMeIn Free User Guide for more information about LogMeIn host software.

Legal Notice

PUBLISHED BY LogMeIn, Inc. 500 Unicorn Park Drive Woburn, MA 01801 Copyright 2009 by LogMeIn, Inc. All rights reserved. No part of the contents of this document may be reproduced or transmitted in any form or by any means without the written permission of the publisher. LogMeIn, (LogMeIn Backup, LogMeIn Central, LogMeIn Free, LogMeIn Pro, LogMeIn Pro, LogMeIn IT Reach, LogMeIn Rescue, LogMeIn Ignition, LogMeIn Hamachi, LogMeIn Hamachi), LogMeIn Express, LogMeIn Rescue+Mobile, RemotelyAnywhere and Network Console are either registered trademarks or trademarks of LogMeIn, Inc. in the United States and/or other countries. This publication may contain the trademarks and service marks of third parties and such trademarks and service marks that are the property of their respective owners. These marks may be registered and/or used in the U.S. and countries around the world. These third party marks include Apple, iPhone, iPod Touch, iTunes App Store, and related trademarks, names and logos are the property of Apple, Inc., and are registered and/or used in the U.S. and countries around the world. Intel vPro is a trademark of Intel Corporation in the U.S. and other countries. THE SPECIFICATIONS AND INFORMATION REGARDING THE PRODUCTS AND SERVICES IN THIS MANUAL ARE SUBJECT TO CHANGE WITHOUT NOTICE. ALL STATEMENTS, INFORMATION, AND RECOMMENDATIONS IN THIS MANUAL ARE BELIEVED TO BE ACCURATE BUT ARE PRESENTED WITHOUT WARRANTY OF ANY KIND, EXPRESS OR IMPLIED. USERS MUST TAKE FULL RESPONSIBILITY FOR THEIR APPLICATION OF ANY PRODUCTS AND SERVICES. THE LICENSE AND LIMITED WARRANTY FOR THE ACCOMPANYING PRODUCT AND SERVICES ARE SET FORTH IN THE LOGMEIN TERMS AND CONDITIONS AND ARE INCORPORATED HEREIN BY THIS REFERENCE.

account LogMeIn 4 authentication 10, 11

open a new tab 10

password Windows or Mac 11
change computer access code 12 computer access code 5, 11 change 12 connect make a fast connection 11 open a new tab 10 to a host computer 10 to a host computer, prerequisites 10 to a host using a shortcut 11
remote control go directly to 10
security host authentication 11 single-click access 11 system requirements host 5
desktop shortcut to a computer 11 direct to remote control 10
troubleshooting installation 6

firewalls 6

installation LogMeIn host 5 iPhone 11 iPod touch 11
viewing computers Detail view (more computers, fewer graphics) 9 List view (best for large accounts) 8 Tile view (fewer computers, more graphics) 8

LogMeIn Ignition 11

Wake on LAN enable 12 requirements 12 Windows password 11

My Computers 10

to automate with LogMeIn Central with One2Many
LogMeIn Central has a brand new way to create, schedule and rollout those repetitive, tedious tasks that drive IT support (and end-users) crazy: One2Many. Central with One2Many offers (almost) effortless automation, in four (almost) effortless steps: 1. 2. 3. 4. Create the tasks you want to perform. Choose the computers you want to target desktops, laptops, POS systems, kiosks Schedule the task to run Monitor and track the performance and success of the task

TOP 5 TASKS

IT services providers and internal IT support are rapidly adopting LogMeIn Central with One2Many to simplify their lives, and increase the productivity levels of their end users. Here are the Top Five tasks that theyve been automating with One2Many:
Find out more at LogMeInCentral.com
1. Routine maintenance tasks, such as defrag analysis, or deploying network drive and printer mapping scripts 2. General patch deployment 3. Software installation and updates 4. Provisioning new computers for new clients or employees 5. Mass system reboot, to handle the latest updates
Making routine maintenance really routine: One customer is using LogMeIn Central with One2Many to cut the 10 hours a week of maintenance they were running on 200 computers down to 45 minutes.

One2Many lets you:

Set up your standard maintenance scripts and commands into one, secure yet easy to manage task Distribute and run those maintenance tasks on pre-defined schedules without manual involvement View status and overall performance for all your tasks in a single location
Taking care of software updates, all at once: An IT manager reported that he used Central with One2Many to install Adobe Reader on 50 computers in 5 minutes.
Prepare your software installation once, at a central location Schedule the update or do it ad-hoc, at whatever time is convenient for you Automate the installation across tens, hundreds or even thousands of computers without going onsite
If youre spending too much time making manual, one-at-a-time fixes and updates or trying to coach remote, exasperated end-users in the fine points of systems maintenance, you should be looking at LogMeIn Central with One2Many.
2010 LogMeIn, Inc., All rights reserved.

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