LogMeIn Free & Pro

Getting Started Guide

October 2007

Contents
System Requirements Creating a LogMeIn Account Downloading and Installing the LogMeIn Software Remote Controlling a Computer [3] [4] [8] [8] [12]
LogMeIn Free and Pro are simple-to-use products that allow you to quickly and easily gain remote access to another computer in a remote location. This document can also be used to get started with LogMeIn IT Reach. The first steps are the same for all three products.

System Requirements

Local PC
Windows Vista, XP or Server 2003 (all including 64-bit): Windows 98, ME, NT4, 2000, XP, or any operating system that supports Java or ActiveX within a web browser. Ensure that the latest version of Java is installed. Reliable connection to the Internet via cable modem, ISDN, or DSL. Internet Explorer 5.5 or later, with support for 128-bit or 256-bit encryption. Mozilla-based browsers that are compatible include Firefox 1.0.6 or later, Netscape 7.2 or later, and Mozilla 1.7 or later. Note: if you are using Firefox then you will be given the option of installing a LogMeIn plug-in - it is not required that you install the plug-in, but we recommend it. You can also use a web-enabled device running Pocket PC 2002, Microsoft Windows Mobile 2003 for Pocket PC, Microsoft Windows Mobile 2003 Second Edition for Pocket PC, or Microsoft Windows Mobile 2005 for Pocket PC.

Target PC

Windows Vista, XP & Server 2003 (all including 64-bit); Windows 98, ME & 2000 Permanent connection to the Internet via cable modem, ISDN, or DSL. Web browser that supports 128-bit or 256-bit encryption. LogMeIn software is installed. The Target PC is turned on. The Target PC is connected to the Internet with a live connection. The LogMeIn service is running. This can be determined by hovering your cursor over the LogMeIn System Tray icon:
2007 LogMeIn, Inc. All rights reserved. www.LogMeIn.com
LogMeIn Free & Pro Getting Started Guide
Creating a LogMeIn Account
The process to create a LogMeIn account and to download LogMeIn Free and Pro is very straightforward, but should be done in a strict order. You should follow this guide in a linear fashion to ensure that you are able to start remote controlling computers as soon as possible.
The LogMeIn Pro trial will introduce you to the large number of extra features that we have added to the Free version of the product. The features you will be able to trial are:
Remote Printing: access files remotely, select Print and you can print off documents on your local default printer Remote Sound: From hearing incoming email alert sounds to streaming high quality music, this is possible with LogMeIn Pro. Mini Meeting: Invite a friend or colleague to access or view your machine for collaboration purposes. File Manager: A powerful tool to manage files and to transfer files between computers. Drag and Drop: Drag and drop files from the Local PC to the Target computer. Sharing: If you want a share a file thats too large to be sent as an email attachment, send a link to anyone, even non-LogMeIn account holders and they can download the file from your machine. Direct Connect: Click on icons on your My Computers page for one-click remote control or File Manager access.
When you first register with LogMeIn you automatically receive a free trial of LogMeIn Pro. This is done by going to the LogMeIn Pro page and selecting the Get Free Trial option. This will allow you the following: 30 days trial of LogMeIn Pro Or 2 hours of remote control using the trial version Whichever is the sooner.
Once your trial expires, you will be given the option of subscribing to the LogMeIn Pro version, or your subscription will revert to a LogMeIn Free subscription automatically with no action required from you. You will, of course, lose all the above features if you choose not to continue with your LogMeIn Pro subscription. The next step is to create a LogMeIn account. Complete the registration fields and make your notification selections, then click Go.
Note: We strongly recommend that you make a note of the details you give here and keep them secure, as you may be required to input them at a later stage when remote controlling the computer from another PC.

You will then receive two emails from LogMeIn: One email welcomes you to LogMeIn and links to useful resources on our website to get you started.
The other details the first step you need to take. This is to confirm the email address you gave when you completed the registration page (above). This is a security precaution to ensure that your email address is validated and to ensure you only receive the emails you requested. This is fully inline with LogMeIns strict privacy and security policy. You should either click on the link in the email, or copy the link and paste it into your Internet Explorer or Firefox browser.
This will confirm your email address and you will then be taken to your My Computers page. We will return to this shortly.
Downloading and Installing the LogMeIn Software
Which Computers Need the LogMeIn software?
Before downloading and installing LogMeIn Free or Pro onto a computer, you should first decide which computer(s) you actually need to remote control. You need to install LogMeIn onto any computer that you wish to remote control. You DO NOT need to install LogMeIn onto the machine that you will use to remote control another machine. (Although you are able to do so, if you wish to access that machine at a later stage.)
We will now return to the My Computers page, above. This is the view you will have when you are taken to your My Computers page for the first time. There are two things to examine in the above screenshot. There are a number of options here that are not available to LogMeIn Free users. There are two My Computers views: The Advanced View, shown here The Simple View & Lets look at these points, because they are closely related. Click on Simple View and the list of options to the left of the screen is greatly reduced. Compare the screenshot below with the one above:
The Simple View is all you will need to exploit the functionality of LogMeIn Free, but the other options are available in LogMeIn Pro and you may need these. The My Computers words are grayed out because you have added no computers to your LogMeIn account. This is done by downloading the LogMeIn software onto them. The logical first step is to download the software onto the computer you are working at. However, read the paragraph at the top of this section to decide onto which computer(s) you actually need to download LogMeIn Free or Pro.

Downloading LogMeIn Free and Pro
There are some points to be aware of when downloading LogMeIn onto your computers: 1. You must log into your LogMeIn account to add computers to your account. 2. You can only download LogMeIn Free and Pro onto a computer at which you are sitting. 3. You must install LogMeIn onto every computer you wish to access remotely. This is the view you will get when you download the software for the first time using your LogMeIn account. To download the LogMeIn software onto your computer, click on Add Computer:
First time users with Internet Explorer browsers will follow this procedure: (Mozilla Firefox users will follow a very similar procedure, but will have their own instructions.)

Click on Download Now

then on Run

. then on Next

then on I Agree
then select the Typical radio button and Next
Give the computer a description, then click Next

then click Next

the Install status window appears
once installation is complete, click on Finish
click on Installation was successful (if it was!)
and you will be taken to your My Computers page, where the computer you just added now appears. You can now use LogMeIn to remote control this computer from another PC.
Remote Controlling a Computer

Scenario

You have a computer at work called XP DESKTOP. You create your LogMeIn account on this computer and download LogMeIn onto it using the process described above. Following this, when you access your My Computers page from XP DESKTOP, it appears there. However, there is not much point in being able to remotely access the machine at which you are sitting! You also have a home computer. You wish to access your work XP DESKTOP computer remotely from home. When you are at your home computer, log into your LogMeIn account at www.logmein.com and you will see your My Computers page. It will show your XP DESKTOP computer, onto which you earlier downloaded LogMeIn. (See the System Requirements for the pre-requisites for remote controlling a Target computer).
In LogMeIn Free or Pro, click on the machine name, highlighted, and you will be connected to the computer. Once the connection is established, you can then select the Remote Control option from the menu to the left of the screen.

LogMeIn Pro Only

If you have LogMeIn Pro, you will see two Direct Connect icons to the right of the computer name: Hover over the icons and you will see a description of the functionality: icon to connect directly to remote control the selected machine.

. Click on the left

Depending on how you set up your account, you may be required to input a Computer Access Code If so, input the code, then select Login: Otherwise you will be presented with a login box where you should input your Windows login credentials.

You are also told the status of the target PCs keyboard and mouse. In the above example they are both active, i.e. someone is using the computer at that time. This may influence your decision to initiate a remote control session. Note: The Computer Access Code is for users who do not normally have to enter any Windows credentials when logging on to the Target PC. As an additional security measure, LogMeIn have added the Computer Access code to ensure that only authorized users gain access to the computers in an account. The code was created here:
Once connected to the Target PC via LogMeIn Pro, you will see this screen:
Once connected to the Target PC via LogMeIn Free, you will see this screen:
Note that the number of options available in the Pro version is significantly larger than in Free.
You will probably start by downloading a trial version of LogMeIn Pro and you will see this screen. There is a Trial Status window to the right of the Free connection screen. This is to inform you of the status of your free-of-charge Pro trial. The trial is for 30 days or two hours of remote control, whichever expires sooner. Once the trial expires, you will not have access to any of the premium Pro features detailed in the Trial Status box. As you take advantage of Pros great extra features, a green tick will appear in the box to show you have used a particular feature. The features are hyperlinked to short movies that demonstrate each feature. You are only one step away from remote controlling the Target computer.
There is a toolbar to the left of the screen :

LogMeIn Pro

LogMeIn Free
and a list of options on the main screen:
Select the Remote Control options and decide if you want to open the remote control session in a new browser window using the check box on the main screen. You will see a progress box appear to inform you of the status of the connection:
The connection will be established in a few seconds.
You will then be connected to the Target computer:
You are now able to remote control the target PC just as if you were sitting at the machine itself. You can work on documents, listen to music (LogMeIn Pro only), adjust settings, open files, reboot, and generally use the machine how you like. There are several powerful remote control features accessed via the remote control ribbon, which is described in the LogMeIn Free & Pro User Guide.

Remote Sound: From hearing incoming email alert sounds to streaming high quality music, this is possible with LogMeIn Pro. Mini Meeting: Invite a friend or colleague to access or view your machine for collaboration purposes. File Manager: A powerful tool to manage files and to transfer files between computers. Drag and Drop: Drag and drop files from the Local PC to the Target computer. Sharing: If you want a share a file thats too large to be sent as an email attachment, send a link to anyone, even non-LogMeIn account holders and they can download the file from your machine. Direct Connect: Click on icons on your My Computers page for one-click remote control or File Manager access.
Once your trial expires, you will be given the option of subscribing to the LogMeIn Pro version, or your subscription will revert to a LogMeIn Free subscription automatically with no action required from you. You will, of course, lose all the above features if you choose not to continue with your LogMeIn Pro subscription. The next step is to create a LogMeIn account. Complete the registration fields and make your notification selections, then click Go.
Note: We strongly recommend that you make a note of the details you give here and keep them secure, as you may be required to input them at a later stage when remote controlling the computer from another PC.
You will then receive two emails from LogMeIn: One email welcomes you to LogMeIn and links to useful resources on our website to get you started.
The other details the first step you need to take. This is to confirm the email address you gave when you completed the registration page (above). This is a security precaution to ensure that your email address is validated and to ensure you only receive the emails you requested. This is fully inline with LogMeIns strict privacy and security policy. You should either click on the link in the email, or copy the link and paste it into your Internet Explorer or Firefox browser.
This will confirm your email address and you will then be taken to your My Computers page. We will return to this shortly.
Downloading and Installing the LogMeIn Software
Which Computers Need the LogMeIn software?
Before downloading and installing LogMeIn Free or Pro onto a computer, you should first decide which computer(s) you actually need to remote control. You need to install LogMeIn onto any computer that you wish to remote control. You DO NOT need to install LogMeIn onto the machine that you will use to remote control another machine. (Although you are able to do so, if you wish to access that machine at a later stage.)
We will now return to the My Computers page, above. This is the view you will have when you are taken to your My Computers page for the first time. There are two things to examine in the above screenshot. There are a number of options here that are not available to LogMeIn Free users. There are two My Computers views: The Advanced View, shown here The Simple View & Lets look at these points, because they are closely related. Click on Simple View and the list of options to the left of the screen is greatly reduced. Compare the screenshot below with the one above:

The Simple View is all you will need to exploit the functionality of LogMeIn Free, but the other options are available in LogMeIn Pro and you may need these. The My Computers words are grayed out because you have added no computers to your LogMeIn account. This is done by downloading the LogMeIn software onto them. The logical first step is to download the software onto the computer you are working at. However, read the paragraph at the top of this section to decide onto which computer(s) you actually need to download LogMeIn Free or Pro.
Downloading LogMeIn Free and Pro
There are some points to be aware of when downloading LogMeIn onto your computers: 1. You must log into your LogMeIn account to add computers to your account. 2. You can only download LogMeIn Free and Pro onto a computer at which you are sitting. 3. You must install LogMeIn onto every computer you wish to access remotely. This is the view you will get when you download the software for the first time using your LogMeIn account. To download the LogMeIn software onto your computer, click on Add Computer:
First time users with Internet Explorer browsers will follow this procedure: (Mozilla Firefox users will follow a very similar procedure, but will have their own instructions.)

Click on Download Now

then on Run

. then on Next

then on I Agree
then select the Typical radio button and Next
Give the computer a description, then click Next

then click Next

the Install status window appears
once installation is complete, click on Finish
click on Installation was successful (if it was!)
and you will be taken to your My Computers page, where the computer you just added now appears. You can now use LogMeIn to remote control this computer from another PC.
Remote Controlling a Computer

Scenario

You have a computer at work called XP DESKTOP. You create your LogMeIn account on this computer and download LogMeIn onto it using the process described above. Following this, when you access your My Computers page from XP DESKTOP, it appears there. However, there is not much point in being able to remotely access the machine at which you are sitting! You also have a home computer. You wish to access your work XP DESKTOP computer remotely from home. When you are at your home computer, log into your LogMeIn account at www.logmein.com and you will see your My Computers page. It will show your XP DESKTOP computer, onto which you earlier downloaded LogMeIn. (See the System Requirements for the pre-requisites for remote controlling a Target computer).

In LogMeIn Free or Pro, click on the machine name, highlighted, and you will be connected to the computer. Once the connection is established, you can then select the Remote Control option from the menu to the left of the screen.

LogMeIn Pro Only

If you have LogMeIn Pro, you will see two Direct Connect icons to the right of the computer name: Hover over the icons and you will see a description of the functionality: icon to connect directly to remote control the selected machine.

. Click on the left

Depending on how you set up your account, you may be required to input a Computer Access Code If so, input the code, then select Login: Otherwise you will be presented with a login box where you should input your Windows login credentials.
You are also told the status of the target PCs keyboard and mouse. In the above example they are both active, i.e. someone is using the computer at that time. This may influence your decision to initiate a remote control session. Note: The Computer Access Code is for users who do not normally have to enter any Windows credentials when logging on to the Target PC. As an additional security measure, LogMeIn have added the Computer Access code to ensure that only authorized users gain access to the computers in an account. The code was created here:
Once connected to the Target PC via LogMeIn Pro, you will see this screen:
Once connected to the Target PC via LogMeIn Free, you will see this screen:
Note that the number of options available in the Pro version is significantly larger than in Free.
You will probably start by downloading a trial version of LogMeIn Pro and you will see this screen. There is a Trial Status window to the right of the Free connection screen. This is to inform you of the status of your free-of-charge Pro trial. The trial is for 30 days or two hours of remote control, whichever expires sooner. Once the trial expires, you will not have access to any of the premium Pro features detailed in the Trial Status box.
As you take advantage of Pros great extra features, a green tick will appear in the box to show you have used a particular feature. The features are hyperlinked to short movies that demonstrate each feature. You are only one step away from remote controlling the Target computer. There is a toolbar to the left of the screen :

LogMeIn Pro

LogMeIn Free
and a list of options on the main screen:

LogMeIn Pro

Select the Remote Control options and decide if you want to open the remote control session in a new browser window using the check box on the main screen. You will see a progress box appear to inform you of the status of the connection:

The connection will be established in a few seconds. You will then be connected to the Target computer:
You are now able to remote control the target PC just as if you were sitting at the machine itself. You can work on documents, listen to music (LogMeIn Pro only), adjust settings, open files, reboot, and generally use the machine how you like. There are several powerful remote control features accessed via the remote control ribbon, which is described below.
Remote Control Notification Window
This window ALWAYS appears. This cannot be changed, nor can the window wording be altered.
As soon as your remote control session starts, a notification window appears on the screen of the Target PC. This is a security feature to advise the user that the machine is being remote controlled and by which IP address.
Depending on the status of the Target machine, there are two versions of the notification window: This one, where the Target PC is not active, so the Close option does not appear
and this version, where the target PC is active.
The notification window can be closed by a user on the target PC and also on the local PC, but it will appear!
The Remote Control Ribbon
Once you are in a remote control session, there are several features that you can adjust to streamline the experience. You make these adjustments using the remote control ribbon. Note: You may not see all of the following features in your ribbon. You will only be able to see the options that your LogMeIn subscription entitles you to or that your computer settings allow. LogMeIn Pro trial users: You will be able to access all the features for the duration of your trial period (30 days or two hours of remote control whichever expires sooner). After the trial expires the Pro-only features will disappear from the ribbon.

QuickLinks

This feature allows you to add icons to the QuickLinks bar. These icons will allow you one-click access to all the features available in both the basic and advanced ribbons. Click the down arrow next to the QuickLinks bar to see a list of available features that can be added. Items already appearing in the QuickLinks area are listed with a checkmark.* A typical, customized QuickLinks bar could look like this:

Sound LogMeIn Pro only

If Sound is enabled, you can mute the sound (and vice-versa) by clicking on the loudspeaker icon, and adjust the volume by dragging your mouse across the volume bars until you obtain the optimum setting. Click on the loudspeaker icon to mute the sound, , and click again to listen again.
Takes you to a series of Quick Clips; short movies outlining the LogMeIn Pro features available.
Activate/deactivate full-screen mode
This enables you to view the remote desktop in full-screen mode.
Once full-screen mode is activated, you will see these two icons. By selecting the Pin icon: , you can pin the toolbar to the top of the screen and the icon changes to: this icon,. If you do not select

, the toolbar will disappear and will reappear if you hover the mouse over the docked , or you may view the black
bar at the top of your screen:
ribbon toolbar by moving your mouse pointer to any point at the very top of the screen. Selecting deactivates the full-screen mode.

Disconnect

Disconnects you from the remote control session and takes you back to the LogMeIn main menu. To avoid accidental disconnection, a confirmation dialog box will appear.
*There are also two other options only accessible from the QuickLinks bar If your computer setting
allow them: 1. The Monitors option (Only visible to users with multiple monitors on the Target PC). Selected via Customize QuickLinks toolbar > Screen Settings > Monitors. When the feature is selected, this icon: , will appear in the QuickLinks bar. If you click on it, the remote control view will
switch between screens on dual-monitor set ups, and toggle through screens on multi-monitor set ups. 2. The Terminal Server option (Only visible to users with Terminal Server activated). Selected from the Customize QuickLinks toolbar. If the remote computer is a terminal server, which means multiple terminals are connected to it using Windows remote desktop, then the terminal server option lets you select whether you want to remote control the remote computer or one of the terminals. Click on this QuickLink icon: , to switch between sessions.
Test it by enabling remote desktop on computer A, then connect with computer B to A using remote desktop. Then use LogMeIn to remote control computer A from a third computer. You will be able to select whether you want to remote control computer A or B.

Options

The advanced options ribbon is activated by clicking on Options. Please note that options only appear if you have access to them via you level of subscription. The features that are only available to Pro users are highlighted in orange font. Some options duplicate what is on the basic ribbon. Other options available are:

Screen Settings

Color Quality
Adjust the color quality of the displayed remote screen to optimize the amount of information transferred during remote control. Adjusting this setting changes the look of the screen during remote control, but will not be seen by the target PC user. We recommend that this is set to Automatically adjust color settings. The Advanced option is to allow your remote control screen to switch to grayscale if focus shifts to another part of your screen. To restore color, move your cursor back onto the remote control screen.
Adjust the zoom setting for the viewable screen. Use Scale to fit to ensure the screen fits the screen of your local PC. If using a set percentage, the remote screen may be larger than the local screen. If so, scroll-bars appear to allow you to navigate the remote screen. If your remote control screen appears fuzzy or unclear, inputting 100% into the Custom Zoom field will rectify this, but scroll-bars may appear. To view the Target PC screen as if you were there, we recommend that you select Scale to Fit and switch to full-screen.

Resolution Settings

Change the Target computers screen resolution during remote control to better suit it to the local PCs screen. The Match Resolution option sets the target PC screen resolution to the same as the local PC ensuring a perfect fit in full-screen mode. On finishing a remote control session, the Target computers screen resolution returns to its default. If your remote control screen appears fuzzy or unclear, your screen is probably in a zoomed view to fit on your local PC screen. View the Target PC screen as if you were there by matching the resolution & switching to full-screen.

Full Screen

This performs the same function as the full-screen button on the standard ribbon.

Ctrl-Alt-Del

Click this button to perform the same action as the Ctrl-Alt-Delete button combination on the Target computer.
This activates a control box where you can enable sound to be transmitted from the Target PC to the local PC. You can also control the volume by dragging your mouse over the volume bars. There are also three quality options that you can select. The higher the quality of the sound that you will be transferring from the Target PC, the higher the setting you should make here. If you merely wish to hear incoming email message warnings, for example, select the lower of the settings, whereas listening to Mp3 tracks will need the higher quality setting. Selecting Advanced allows you to select the sound playback device on the local PC from the drop-down menu:

Whiteboard

The Whiteboard feature is invaluable for showing remote users how to detect specific parts of their desktops. It leaves a red track on the screen of the Target PC. Deactivate the feature to delete the onscreen lines. You will also need to deactivate it to regain control of the Target machine.
Selecting Chat allows you to open a chat dialog with the user of the Target PC. Input text on your local PCs screen in the line that appears under the ribbon above. Select Send, or the Enter key, and a chat box opens on the Target PCs desktop where the remote user can respond.

Laser Pointer

As with the Whiteboard feature, the Laser Pointer assists you in talking remote users through a complex issue on their machine. A clear red dot can be moved around the screen to highlight features. Deactivate the feature to regain remote control.

Magnify

This activates a box on the local PC that can be dragged and dropped around the Target PCs desktop viewed on the local PC to magnify a small area of the remote screen. Useful for when you are running screen resolutions of less than 100% and you wish to view a specific area of the screen without readjusting your screen resolution.

Connection Options

Connect Drives LogMeIn Pro only This option allows you to map the drives of the local computer so that they are accessible by the Target computer. Blank Screen With this option checked, you blank the Target computers screen. This may be useful if, for example, you are inputting confidential information. Connect Printer LogMeIn Pro only You can print out files on your local printer using files on the Target PC. Selecting Print on the Target machine sends that print job to your printer.
Sync Clipboard This synchronizes the two machines clipboards. Anything copied (CtrlC) on one machine is automatically available to be pasted (Ctrl-V) on the other. Lock keyboard This locks the keyboard of the Target machine so that it cannot be operated by anyone sitting at the Target machine. This may be useful if you need to run a presentation and do not wish to be disturbed, for example. Network This allows you to select the network connection type. Selecting Slow allows you to optimize your connection on lower speed connections. Selecting Fast lets you exploit high bandwidth connections. The recommended Auto option allows LogMeIn to set this connection automatically according to the kind of connection it detects.

LogMeIn Pro Features

As mentioned earlier, LogMeIn Pro offers many advantages over LogMeIn Free. If you have a trial version of LogMeIn Pro, all these features will be available to you for 30 days or two hours of remote control, whichever expires sooner.

Connect Drives

This activates the disk mapping feature in a separate window. Users at a Local PC will be able to make drives on the machine they are using available to the Target PC. Users gain these key benefits: The ability to link the Local PCs drives to the Target PC You can use standard applications, e.g. Windows Explorer, to manage files between the computers Manage files between the connected computers within a Remote Control session Files on the Local PC can then be opened and run on the Target PC - For example, an.msi installer located on the Local PC can be run on the Target PC Once you select the Connect Drives option by either selecting it using the Options menu in the remote control ribbon: , or via a QuickLink you have created: an advisory box will pop up to say the drives have been temporarily connected: You can choose whether or not to see this message in future. Next, go to the Target PCs Windows My Computer screen. This will show all the drives available:
The highlighted Network Drive is the Local PC. To view the drives on that PC, double-click it.
This will display the Local PCs drives. To view folders, select a drive and just follow normal Windows practice to reach the desired file. The selected file will open on the Target PC.
Note: The drive details above are worth explaining: F:\ is the drive letter on the Local PC data (D) and winxp (C) are drives on the Target PC accessible by the Local PC (with Preferences set to show the drive description first)
Disconnecting To disconnect the drives, uncheck the Connect Drives option in the remote control ribbons Options menu, click on the Connect Drives QuickLink, or exit the remote control session.

Remote Sound

Although a very powerful feature, Remote Sound is very simple to use. The feature is accessed via the remote control ribbon: , and will appear as a gray loudspeaker when the option is enabled. You enable the feature via the ribbons Options menu. Click and drag your mouse over the volume bars to adjust the volume setting. You can also choose one of three sound quality settings by dragging the slider to the required setting. Note: the higher the sound quality you select, the greater the bandwidth needed to transmit the sound. The Advanced option allows you to select the sound playback device on the Local computer:

File Manager

Access the File Manager feature by using the Direct Connect link on your My Computers page: ; via the File Manager option to the left of the screen once you are connected to a computer: ; or from the main screen once you are connected:
The feature allows you to easily transfer files between your Target and Local PCs. You can also synchronize entire folders on both computers, with just one mouse click. Theres no need to worry about security - all data transferred between your Target and Local PCs are compressed and encrypted. To transfer or synchronize files, follow these steps: Once youve connected remotely to your Target PC, click File Manager on the navigation bar to the left of your browser window. Note: To perform this function in a new window, right-click on File Manager and select Open Link in New Window. A dialog box will indicate the progress of your file manager connection to the Target PC. If the dialog box does not close automatically, click Close.
The File Manager mode displays your Target and Local PCs files in a split screen. The Target PCs files are displayed in the right frame, the Local PCs in the left. Use the Tab key to switch between the two frames. To transfer files from, for example, the Local PC to the Target PC, click once to select a file or folder in the right-side frame. The selected file will be your Source Folder. You can select multiple Source Folders by using the Shift + Click function. On the toolbar at the top of the File Manager window, click Transfer, then Copy. The contents of the Source Folder will be copied to the Destination Folder of the same name on the Local PC. For more options, refer to the key below when using the File Manager toolbar:
The File Manager toolbar in Active X lists items on the toolbar according to the following four categories: Navigate, Edit, Transfer and Select. These actions are available via the drop-down menu shown, the toolbar buttons indicated below, or the keyboard shortcut listed.

Navigation options

The Navigation and Sort options are accessed via a drop-down menu:
Refresh: Press the F5 key to refresh the list. Up: You can go up to the parent directory by pressing Backspace. Go to folder: Selecting this option enables you to input a specific directory into the editable field at the top of the panel representing either the local or Target host. You can also activate this field by clicking in it, or with the Ctrl+G shortcut. Sort: The drop down menu also offers options to sort directory contents by name (Ctrl+1), type, (Ctrl +2), size (Ctrl+3) and date (Ctrl+3) and the option to Show all folders for all users. You can also opt to show hidden and/or system files.

The file will then appear pre-selected. You can assign a different description to it, if desired. Make any availability settings and click OK.
You will be given a URL, which you can pass on via email or instant message to anyone who needs the file ensuring that you do not send the URL to more people than the maximum number of downloads you have specified.
Option 2: Right-click on the LogMeIn system tray icon and then choose Sharing.
A dialog box will appear with a list of any files you may have previously shared. To share another file, select Add:
The following dialog box will appear. Choose the file you wish to share, then make any other settings relating to the availability of the file and click Next.
You will be given a URL, which you can pass on via instant message to anyone who needs the file ensuring that you do not send the URL to more people than the maximum number of downloads you have specified. By clicking Email you launch your default email client with the link already contained in a new message.
Regenerating a Sharing Link
By selecting a file in the Your Shared Files dialog box and then clicking Details, you are able to regenerate a Sharing link. You can specify a new expiry date and a new figure for the maximum number of downloads. The link can then be copied to your clipboard or saved by clicking Apply Changes.

Drag and Drop

You are able to drag files from your local computer and drag them onto the desktop or a folder of the Target PC.
In the scenario above, the My Documents folder of the Target PC is open and the folder; Fonts, is open on the local PC. The user is dragging a font to drop into the remote My Documents folder. Its as simple as that to drag and drop files from the local PC to the Target PC.

Remote Printing

It is possible to have files, e.g. a Word document, open on the Target PC and to be able to print them on your local default printer.
Check the Connect Printer option on the Remote Control ribbons Options menu and you will connect the Target PC to your default local printer. A notification window will appear on the Target PC informing you that the connection has been established:
If you have more than one printer and wish to use another printer, uncheck the Connect Printer box, and make the desired local printer your default printer and reconnect.
LogMeIn Pro offers you the opportunity to manage users to a great level of granularity. The ability to manage your users is covered very comprehensively in our LogMeIn IT Reach User Guide.

Preferences

Both LogMeIn Free and Pro have a sophisticated degree of control that can be exercised over accounts. These options are accessed via the Preferences menu once connected to a computer.

The Preference options are also comprehensively covered in our LogMeIn IT Reach User Guide.

Appendix 1 Firewalls

LogMeIn IT Reach is compatible with all known firewalls and broadband routers. It is simple to use and requires no configuration. When you install LogMeIn IT Reach, some personal firewalls will display a message asking for your permission for the LOGMEIN.EXE program file to communicate over the Internet. This is a secure part of LogMeIn and must be allowed to function in order for the service to work. Please find below instructions on how LogMeIn works with the ZoneAlarm, Norton Internet Security, and Windows XP and Service Pack 2 firewalls:

ZoneAlarm firewall

LogMeIn is compatible with the ZoneAlarm personal firewall. However, ZoneAlarm does require some configuration. After installing LogMeIn, ZoneAlarm will ask whether to allow logmein.exe to access the Internet. Click YES, and tick the Remember this answer next time I use this program. If you use ZoneAlarm in Expert mode, you must continue with the steps below for logmein. exe. Click Program Control and then Program Wizard. Choose Advanced and click Next. Click Add. Browse to LogMeIns installation folder (usually found at C:\Program Files\LogMeIn), and doubleclick LogMeIn (or LogMeIn.exe if the full filenames are shown). Make sure both the Access and the Server boxes are ticked. Click Finish. Exit the ZoneAlarm control center.
Norton Internet Security (NIS) firewall
Open NIS from the systray bar and double click on the Firewall. Go to the Programs tab, click Add, and browse for the logmein.exe file. Double click the file, and then select Permit from the pull-down menu. The category screen should reflect the current firewall settings in use on the machine. Click on the Networking tab and add 127.0.0.1 to the trusted sites. Some recent versions of Norton Internet Security may prevent LogMeIn from working if no user is logged in to Windows on the Remote PC. To prevent this, follow these steps: On the Remote PC, open NIS from the systray bar and click on Open Norton Internet Security. Click Personal Firewall, followed by Configure, Advanced, then General. Search for Block access to secure sites in the list and click on it once. Select Modify, followed by Permit, then OK.

Windows XP and Service Pack 2 firewalls
Click Start on your Remote PCs systray bar and select Control Panel. Double click Network Connections. Right click on the Local Area Connection icon and select Properties. Select the Advanced tab, then Settings. Click on the Exceptions tab, then Add Program. Browse to find the logmein.exe file in the Add a Program dialog box (it is usually located in c:\ program files\logmein\logmein.exe). Then click on Open.
Click OK in the open dialog boxes until they are all closed. Check the box for LogMeIn in the Windows Firewall dialog box.
Appendix 2 Changing Proxy Settings
LogMeIn will automatically detect and use the current proxy settings. If you receive a connection error when attempting to begin a remote control session, you may need to reconfigure the connection settings on your Internet browser so that Internet access is granted to LogMeIn IT Reach. To configure your Internet Explorer proxy settings on the Local PC to work with LogMeIn IT Reach, follow these steps: 1. Select Tools from the Internet Explorer menu bar, then Connections, then LAN Settings. 2. In the dialog box below, click to deselect the check box for Automatically detect settings, and under the Proxy server section, key in the proxy servers numeric IP address if it is not indicated by default (If you do not know this number, ask your system administrator). 3. Next, click OK to save your settings.
To configure your proxy settings on the Remote PC to work with LogMeIn IT Reach, you have the following three options: 1. You are prompted during a custom installation of LogMeIn to configure your proxy server settings (If you choose a typical installation, LogMeIn automatically attempts to detect your proxy settings).
2. If while sitting at the Remote PC you receive the following error message:
Correct this error, by simply clicking the Open LogMeIn button in the error message or rightclick the LogMeIn systray icon and select Open LogMeIn. You will be prompted by the following message to enter your registered email address and password:
3. With LogMeIn open in your web browser, choose Preferences on the left side of your browser window, then select Network Settings:
Note: If you use NTLM authentication to access your proxy server, you will still have to enter your username and password. Currently LogMeIn only supports BASIC and NTLM proxy authentication methods.
We at LogMeIn are convinced that you will quickly appreciate the benefits of our new features, our upgraded user interface and the stability and ease of use offered by LogMeIn Free and Pro. We welcome all user feedback at feedback@logmein.com.