Emergency calls

About emergency calls
If you are outside of a wireless coverage area and the SOS wireless coverage indicator appears, you can only call emergency numbers. Your BlackBerry device is designed to allow emergency calls even when your device is locked. Depending on your device model and the wireless network that your device is connected to, your device is also designed to allow emergency calls when the SIM card is not inserted. If the connection to the wireless network is turned off when you initiate an emergency call, your device is designed to connect to the wireless network automatically. You can only make emergency calls by typing official emergency access numbers (for example, 911 or 112). Note: You should not rely on any wireless device for essential communications, including medical emergencies. Emergency numbers may vary by location and emergency calls may be blocked or impeded by network, environmental, or interference issues.
About Emergency Callback Mode
If your BlackBerry device is connected to a CDMA network, when you end an emergency call, your device enters Emergency Callback Mode. This mode enables the operator to call you back or determine your approximate location. Depending on your wireless service provider, Emergency Callback Mode is active for five minutes or is canceled when you make a non-emergency call. In Emergency Callback Mode, you cannot send and receive messages or browse web pages. Your device exits Emergency Callback Mode at any time if you make a non-emergency call.

Make an emergency call

Perform one of the following actions: If your keyboard or BlackBerry device is unlocked, from the Home screen, press the Send key. Type the emergency number. Press the Send key. If your keyboard is locked, type the emergency number. Press the Send key. If your device is locked, press the Menu key. Click Emergency Call. Click Yes.If your keyboard or device is locked or your device is in standby mode, type the emergency number. Complete the instructions on the screen.

About GPS technology

Depending on your wireless service provider, this feature might not be supported. You can use GPS technology on your BlackBerry device to get your GPS location and to use location-based applications and location-based services. Location-based applications can use your GPS location to provide you with information such as driving directions.
If your device does not have an internal GPS receiver or your wireless service provider does not support location-based services and you want to use GPS technology, you can pair your BlackBerry device with a Bluetooth enabled GPS receiver. For more information, contact your wireless service provider. If your device is connected to a CDMA network and you make an emergency call or your device is in Emergency Callback Mode, an emergency operator might be able to use GPS technology to estimate your location. Note: In an emergency, always provide the emergency operator with as much information as possible. Emergency operators might not be able to estimate your location using only GPS technology.

Switch the active phone number
1. From the Home screen, press the Send key. 2. Click your phone number at the top of the screen. 3. Click the phone number that you want to set as the active phone number.

Phone options

Turn on dialing from the Lock screen
1. On the Home screen or in a folder, click the Options icon. 2. Click Password. 3. Set the Allow Outgoing Calls While Locked field to Yes.
4. Press the Menu key. 5. Click Save.
Sort phone numbers or contacts on the Phone screen
From the Home screen, press the Send key. Press the Menu key. Click Options. Click General Options. Perform one of the following actions: To sort phone numbers or contacts by frequency of use, change the Phone List View field to Most Used. To sort contacts alphabetically by contact name, change the Phone List View field to Name. To sort phone numbers or contacts by recency of use, change the Phone List View field to Most Recent. 6. Press the Menu key. 7. Click Save. To sort phone numbers or contacts by call logs again, change the Phone List View field to Call Log. 1. 2. 3. 4. 5.
Hide or display your phone number when you make calls
The wireless network can override the option that you choose. 1. From the Home screen, press the Send key. 2. Press the Menu key. 3. Click Options. 4. Click General Options. 5. Perform one of the following actions: To request that your phone number is hidden, change the Restrict My Identity field to Always. To request that your phone number is displayed, change the Restrict My Identity field to Never. To request that the network decide whether to hide or display your phone number, change the Restrict My Identity field to Network Determined. 6. Press the Menu key. 7. Click Save.
Turn off the prompt that appears before you delete items
You can turn off the prompt that appears before you delete messages, call logs, contacts, calendar entries, tasks, memos, or passwords. 1. On the Home screen, click an application icon. 2. In an application, press the Menu key. 3. Click Options. 4. If necessary, click General Options. 5. Change the Confirm Delete field to No. 6. Press the Menu key. 7. Click Save.
Stop ending calls when you insert your device in the holster
1. 2. 3. 4. 5. 6. 7. From the Home screen, press the Send key. Press the Menu key. Click Options. Click General Options. Change the Auto End Calls field to Never. Press the Menu key. Click Save.
Answer calls automatically when you remove your device from the holster
1. 2. 3. 4. 5. 6. 7. From the Home screen, press the Send key. Press the Menu key. Click Options. Click General Options. Change the Auto Answer Calls field to Out Of Holster. Press the Menu key. Click Save.

Reset a call timer

A call timer provides the estimated duration of calls. For more information about the exact duration of a call, contact your wireless service provider. 1. From the Home screen, press the Send key. 2. Press the Menu key. 3. Click Status. 4. Click Last Call or Total Calls. 5. Click Clear Timer. 6. Press the Menu key. 7. Click Save.

About TTY support

When you turn on TTY support and you connect your BlackBerry device to a TTY device that operates at 45.45 bits per second, you can make calls to and receive calls from TTY devices. Your BlackBerry device is designed to convert received calls to text that you can read on your TTY device. If your TTY device is designed for use with a 2.5-mm headset jack, you must use an adapter accessory to connect your TTY device to your BlackBerry device. To get an adapter accessory that Research In Motion has approved for use with your BlackBerry device, visit www.shopblackberry.com.

Turn on TTY support

1. 2. 3. 4. 5. 6. 7. From the Home screen, press the Send key. Press the Menu key. Click Options. Click TTY. Change the TTY Mode field to Yes. Press the Menu key. Click Save.
A TTY indicator appears in the device status section of the screen. To turn off TTY support, change the TTY Mode field to No.
Depending on the typing input language that you are using, some shortcuts might not be available. To change your ring tone, from the Home screen, press the Send key. Press the Menu key. Click Set Ring Tone. To check your voice mail, press and hold 1. To send an incoming call to voice mail when your BlackBerry device is inserted in a holster, press and hold the Volume Down key on the right side of your device. To set up speed dial for a contact, on the Home screen or in the phone application, press and hold the key that you would like to assign speed dial to. To add an extension to a phone number, press the Alt key and the X key. Type the extension number. To type a letter in a phone number field, press the Alt key and the letter key. To insert a plus sign (+) when typing a phone number, press the O key. To turn on the speakerphone during a call, press the Speakerphone key ( ) on the keyboard. To turn off the speakerphone during a call, press the Speakerphone key again. If you are using a wireless headset, to stop listening to a call with the headset, press the Speakerphone key. To listen to a call using the wireless headset again, press the Speakerphone key again. If you have multiple phone numbers associated with your device, to change the active phone number, from the Home screen, press the Send key. Click your phone number at the top of the screen. Click a phone number.

Troubleshooting: Phone

Try performing the following actions:
Verify that your BlackBerry device is connected to the wireless network. Verify that your wireless service plan includes phone or voice services. If you cannot make calls and fixed dialing is turned on, verify that the phone number for your contact appears in your fixed dialing list or turn off fixed dialing. If you have traveled to another country and you have not changed your smart-dialing options, dial the full phone number, including the country code and area code, for your contact. If you are not receiving calls, verify that call blocking and call forwarding are turned off. Your device or your SIM card might support more than one phone number, even if you only have one phone number. Verify that your phone number is set as your active phone number. If you have more than one phone number associated with your device, verify that the phone number that you want to make calls from and receive calls to is set as your active phone number. Related topics Fixed dialing, 36 Call blocking, 35 Call forwarding, 33 Switch the active phone number, 39

Change the language for voice commands
To perform this task, you must have more than one language on your BlackBerry device. For more information, contact your wireless service provider or administrator. When you change the language for voice commands, you change the language for voice prompts and the language that you use to make a voice command. 1. 2. 3. 4. 5. On the Home screen or in a folder, click the Options icon. Click Language and Text Input. Change the Voice Dialing Language field. Press the Menu key. Click Save.
Turn off choice lists for voice commands
If your BlackBerry device identifies more than one possible match to a voice command, your device presents you with a list of possible matches, or a choice list. You can turn off choice lists so that your device always selects the best match and dials the phone number automatically. 1. On the Home screen or in a folder, click the Options icon. 2. Click Voice Dialing. 3. Set the Choice Lists field to Always Off. 4. Press the Menu key. 5. Click Save.
Change the options for voice prompts
After you say a voice command, voice prompts might prompt you for further information or clarification, or voice prompts might read out instructions that appear on the screen. 1. On the Home screen or in a folder, click the Options icon. 2. Click Voice Dialing. 3. Perform one of the following actions: To turn off voice prompts, change the Audio Prompts field to No Prompts. To turn on voice prompts, change the Audio Prompts field to Basic Prompts. To turn on voice prompts and to have the voice prompts also read out instructions that appear on the screen, change the Audio Prompt field to Detailed Prompts. 4. Press the Menu key. 5. Click Save.
Improve voice recognition
You can improve voice recognition by completing a short series of prompts that ask you to say specific numbers and words. 1. On the Home screen or in a folder, click the Options icon. 2. Click Voice Dialing. 3. Click Adapt Voice. 4. Complete the instructions on the screen.
Troubleshooting: Voice dialing
My device does not recognize names or numbers in voice commands
Try performing the following actions: Say the first name and the last name of your contact. Improve voice recognition of numbers.

Messages

Message basics

Composing messages

Check spelling
You can check spelling in messages, calendar entries, tasks, or memos that you create. 1. In a message, calendar entry, task, or memo, press the Menu key. 2. Click Check Spelling. 3. Perform any of the following actions: To accept the suggested spelling, click a word in the list that appears. To ignore the suggested spelling, press the Escape key. To ignore all instances of the suggested spelling, press the Menu key. Click Ignore All. To add the word to the custom dictionary, press the Menu key. Click Add To Dictionary. To stop checking spelling, press the Menu key. Click Cancel Spell Check.

Save a message

1. 2. 3. 4. On the Home screen, click the Messages icon. Highlight a message. Press the Menu key. Click Save.
Search for text in a message, in an attachment, or on a web page
To search for text in a presentation, you must view the presentation in text view or in text and slide view. 1. 2. 3. 4. In a message, in an attachment, or on a web page, press the Menu key. Click Find. Type the text. Press the Enter key.
To search for the next instance of the text, press the Menu key. Click Find Next.
Mark a message as opened or unopened
On the Home screen, click the Messages icon. To mark a single message as opened or unopened, highlight the message. Press the Menu key. Click Mark Opened or Mark Unopened. To mark all messages prior to a specific date as opened, highlight the date field, press the Menu key. Click Mark Prior Opened.
View an address instead of a display name
1. In a message, click a contact. 2. Click Show Address. To view the display name again, click a contact. Click Show Name.
View messages in a specific folder
You can view email messages and MMS messages in a specific folder. 1. On the Home screen, click the Messages icon.
2. Press the Menu key. 3. Click View Folder. 4. Click a folder.

Delete a message

1. 2. 3. 4. On the Home screen, click the Messages icon. Highlight a message. Press the Menu key. Click Delete.

Delete multiple messages

1. On the Home screen, click the Messages icon. 2. Perform one of the following actions: To delete a range of messages, highlight a message. Press and hold the Shift key. Roll the trackball up or down. Release the Shift key. Press the Menu key. Click Delete Messages. To delete all messages prior to a certain date, highlight a date field. Press the Menu key. Click Delete Prior. Click Delete. Note: Email messages that you delete using the Delete Prior menu item are not deleted from the email application on your computer during email reconciliation.

Email messages

Email message basics
Delete the original text from a reply message
1. When you are replying to a message, press the Menu key. 2. Click Delete Original Text.

File an email message

To perform this task, your work email account must use a BlackBerry Enterprise Server that supports this feature. For more information, contact your administrator. 1. 2. 3. 4. 5. 6. 7. On the Home screen, click the Messages icon. Highlight an email message. Press the Menu key. Click File. Highlight a message folder. Press the Menu key. Click File.
Related topics Reconcile email messages over the wireless network, 205
Attach a file to an email message
To attach a file saved on your organization's network, your email account must use a BlackBerry Enterprise Server that supports this feature. For more information, contact your administrator. 1. When you are composing an email message, press the Menu key. 2. Click Attach File. To attach a file saved on your BlackBerry device memory or media card, navigate to the file. Click the file. To attach a file saved on your organization's network, press the Menu key. Click Go To. Navigate to the file. Click the file. If necessary, type the credentials you use to connect to your organization's network.

Forward messages from a specific email message folder to your device
To perform this task, your work email account must use a BlackBerry Enterprise Server that supports this feature. For more information, contact your administrator. 1. 2. 3. 4. 5. 6. 7. 8. On the Home screen, click the Messages icon. Press the Menu key. Click Options. Click Email Settings. If necessary, change the Message Services field. Press the Menu key. Click Folder Redirection. Select the check box beside an email message folder.
9. Press the Menu key. 10. Click Save. Note: If you click the Select All menu item, all email messages, including email messages that appear in the sent items folder in the email application on your computer, appear on your BlackBerry device. Related topics Stop storing messages sent from your computer on your device, 55
Stop storing messages sent from your device on your computer
To perform this task, your work email account must use a BlackBerry Enterprise Server that supports this feature. For more information, contact your administrator. 1. 2. 3. 4. 5. 6. 7. 8. On the Home screen, click the Messages icon. Press the Menu key. Click Options. Click Email Settings. If necessary, change the Message Services field. Change the Save Copy In Sent Folder field to No. Press the Menu key. Click Save.
Stop storing messages sent from your computer on your device
To perform this task, your work email account must use a BlackBerry Enterprise Server that supports this feature. For more information, contact your administrator. 1. 2. 3. 4. 5. 6. 7. 8. 9. 10. On the Home screen, click the Messages icon. Press the Menu key. Click Options. Click Email Settings. If necessary, change the Message Services field. Press the Menu key. Click Folder Redirection. Clear the check box beside the Sent Items folder. Press the Menu key. Click Save.
Resize a picture before you send it as an attachment
When you attach a.jpg or.png picture file to an email message or MMS message, a dialog box appears that allows you to resize the picture. 1. In the dialog box that appears after you attach the picture, perform any of the following actions: Select a new size. If you are going to attach additional pictures and want to use the same size for all the pictures, select the Apply to subsequent images check box.

2. Click OK.

Email message filters
About email message filters

To stop storing SMS text messages on your SIM card, set the Leave Messages On SIM Card field to No. If you set this field to No, your SMS text messages are deleted from your SIM card.
Request delivery reports for all SMS text messages
A delivery report notifies you when your SMS text message is delivered. Depending on your wireless service provider, this option might not appear. 1. On the Home screen or in a folder, click the Options icon. 2. Click SMS Text. 3. Set the Delivery Reports field to On. 4. Press the Menu key. 5. Click Save. When your SMS text message is delivered to your contact, a D appears with a check mark beside the message.
Set how long your service center attempts to send SMS text messages
If you send an SMS text message and it cannot be delivered immediately, your service center tries to send the SMS text message for the amount of time set in the Validity Period field. Depending on your wireless service provider, this option might not appear. 1. On the Home screen or in a folder, click the Options icon. 2. Click SMS Text. 3. Set the Validity Period field. 4. Press the Menu key. 5. Click Save.
Set a wireless network type for sending SMS text messages
Depending on your wireless service provider and wireless network, this feature might not be supported. 1. On the Home screen or in a folder, click the Options icon. 2. Click SMS Text. To use only one network type to send SMS text messages, set the Network to Send Over field to Circuit Switched or Packet Switched. To use either network type to send SMS text messages, which might be beneficial when roaming, set the Network to Send Over field to Circuit Switched Preferred or Packet Switched Preferred. 3. Press the Menu key. 4. Click Save.

Cell broadcasting

About cell broadcasting
Cell broadcasting is designed to enable wireless service providers to use SMS text messaging to send information to all BlackBerry devices in a specific geographical area simultaneously. You can receive cell broadcast messages that contain a specific type of information by subscribing to a cell broadcast channel that provides that type of information. Different cell broadcast channels send different cell broadcast messages. For example, one cell broadcast channel might send regular weather forecasts while another might send traffic reports.
Turn on cell broadcasting
To perform this task, your BlackBerry device must use a SIM card, and your wireless service provider must set up your SIM card with a cell broadcast channel or provide you with the ID for a cell broadcast channel. Depending on your wireless service provider and the wireless network that your device is connected to, this feature might not be supported. 1. On the Home screen or in a folder, click the Options icon. 2. Click Advanced Options. 3. Click Cell Broadcast Settings. 4. Change the Cell Broadcasting Service field to On. If one or more cell broadcast channels appear on the screen, select the check box beside the channel. If no cell broadcast channels appear on the screen, highlight the Empty field. Press the Menu key. Click Add Channel. Type the channel ID and a nickname. Click OK. 5. Select the check box beside a language. 6. Press the Menu key. 7. Click Save. To turn off cell broadcasting, change the Cell Broadcasting Service field to Off. Before you turn off cell broadcasting, verify that your wireless service provider does not use cell broadcasting to manage services, such as preferred rates, based on your location.

About message classifications
If your BlackBerry device is associated with an email account that uses a BlackBerry Enterprise Server that supports this feature and your administrator turns on message classifications, the BlackBerry Enterprise Server applies a minimum set of security actions to each message that you compose, forward, or reply to, based on the classification that you assign to the message. Your administrator specifies the message classifications that you can use. If you receive a message that uses message classifications, you can view the abbreviation for the classification in the subject line of the message and the full description for the classification in the body of the message. You can also view the abbreviation and full description for the classification for a sent message in the sent items folder.
Change the default message classification
To perform this task, your email account must use a BlackBerry Enterprise Server that supports this feature and your administrator must turn on message classifications.
Your BlackBerry device is designed to use the default message classification when you send a message to a contact that you have not sent a message to or received a message from previously. If you have sent a message to or received a message from the contact previously, your device tries to use the message classification that was used for the last message. 1. On the Home screen or in a folder, click the Options icon. 2. Click Advanced Options. 3. Click Default Services. 4. Change the Default Classification field. 5. Press the Menu key. 6. Click Save.
Change the size of S/MIME indicators in messages
1. 2. 3. 4. 5. 6. On the Home screen or in a folder, click the Options icon. Click Security Options. Click S/MIME. Change the Message Viewer Icons field. Press the Menu key. Click Save.
Change the encryption algorithms for S/MIME-protected messages
If a message has multiple recipients, your BlackBerry device uses the first selected encryption algorithm in the list that all recipients are known to support. 1. On the Home screen or in a folder, click the Options icon. 2. Click Security Options. 3. Click S/MIME. 4. Select the check box beside one or more encryption algorithms. 5. Press the Menu key. 6. Click Save.
Request delivery notification for signed S/MIME-protected messages
1. 2. 3. 4. 5. 6. On the Home screen or in a folder, click the Options icon. Click Security Options. Click S/MIME. Change the Request S/MIME Receipts field to Yes. Press the Menu key. Click Save.
Turn off the prompt that appears before an S/MIME-protected message is truncated
1. 2. 3. 4. On the Home screen or in a folder, click the Options icon. Click Security Options. Click S/MIME. Change the Warn about truncated messages field to No.
5. Press the Menu key. 6. Click Save. To turn on the prompt again, change the Warn about truncated messages field to Yes.

I cannot file email messages
Try performing the following actions: Verify that wireless email reconciliation is turned on. If your email message folders do not appear on your BlackBerry device, reconcile your email messages using the email settings tool of the BlackBerry Desktop Manager. For more information, see the BlackBerry Desktop Manager Online Help. Related topics Reconcile email messages over the wireless network, 205
I am not receiving SMS text messages
Depending on your wireless service plan, this feature might not be supported. Verify that your BlackBerry device is connected to the wireless network. If you are not in a wireless coverage area, you should receive messages when you return to a wireless coverage area.
The number of new or unopened messages is different than I expected
The number of new or unopened messages includes saved messages and filed messages.
If you have set your BlackBerry device to hide filed messages and you receive a new message from an email message folder in the email application on your computer other than your inbox, your device files the message. Related topics View messages in a specific folder, 52
Some messages no longer appear on my device
If your BlackBerry application memory is full or you have more than email, PIN, SMS text, and MMS messages, your device deletes the oldest messages from a message list. Your device does not delete saved messages. If wireless email reconciliation is turned on, and, in the message options, the Delete On field is set to Mailbox & Handheld, email messages that you delete in the email application on your computer are also deleted from your device.
A message or attachment does not appear or is truncated
Try performing the following actions: Wait for a short period of time. Your BlackBerry device receives long messages and attachments in sections. If "More available" appears at the end of the message or attachment, press the Menu key. Click More or More All. If you are downloading an attachment, cancel the download and wait for a short period of time. Try downloading the attachment again.

Respond to a meeting invitation
1. In a meeting invitation, press the Menu key. 2. Click Accept, Tentative, or Decline. 3. If you declined a delegated meeting invitation, perform one of the following actions: To decline the meeting, click Decline. To delegate the meeting back to the sender so that the sender can re-delegate it, click Delegate. 4. Perform one of the following actions: To send the response without adding comments, click Send Response. To add comments to your response, click Add Comments. Type a comment. Press the Menu key. Click Send. Note: If you delete a meeting invitation from the messages application before you accept or decline it, the meeting is deleted from the email application on your computer.
View your calendar when responding to a meeting
1. In a meeting invitation, press the Menu key. 2. Click View Calendar. To return to the meeting invitation, press the Escape key.
Check availability of meeting participants
To perform this task, your work email account must use a BlackBerry Enterprise Server that supports this feature. For more information, contact your administrator. You can only check availability of meeting participants in your organization. 1. In a meeting or meeting invitation, below the list of meeting participants, click View Availability. 2. Perform any of the following actions: To select the next time that all meeting participants are available, click Next Available Time.
To view a list of the statuses that are associated with the colored bars on the screen (for example, busy or tentative), press the Menu key. Click Show Legend.
Change the list of participants for a meeting
To perform this task, you must be the meeting organizer. 1. In a meeting, in the Accepted or Declined field, highlight a contact. 2. Press the Menu key. 3. Click one of the following menu items: Invite Attendee Change Attendee Remove Attendee 4. Press the Menu key. 5. Click Save.
Forward a meeting invitation
To perform this task, your email account must use the BlackBerry Internet Service or a BlackBerry Enterprise Server that supports this feature. For more information, contact your wireless service provider or administrator. If you do not have the option to forward a meeting invitation, you might be able to delegate a meeting invitation instead. 1. In a meeting or a meeting invitation, press the Menu key. 2. Click Forward. Note: If you forward a meeting invitation on behalf of the meeting organizer, only the meeting organizer receives the recipient's response. Related topics Delegate a meeting invitation, 161
Delegate a meeting invitation
To perform this task, you must be using IBM Lotus Notes and your email account must be associated with a version of the BlackBerry Enterprise Server that supports this feature. If you do not have the option to delegate a meeting invitation, you might be able to forward meeting invitations instead. You might not have the option to delegate a meeting invitation if the meeting organizer has turned off meeting delegation. 1. 2. 3. 4. In a meeting invitation, press the Menu key. Click Delegate. Click a contact. Perform one of the following actions: To send the response without adding comments, click Send Response. To add comments to your response, click Add Comments. Type a comment. Press the Menu key. Click Send.

View a list of saved searches
1. 2. 3. 4. 5. On the Home screen, click the Messages icon. Press the Menu key. Click Search. Press the Menu key. Click Recall.

Change a saved search

1. 2. 3. 4. 5. 6. 7. 8. 9. 10. 11. On the Home screen, click the Messages icon. Press the Menu key. Click Search. Press the Menu key. Click Recall. Highlight a search. Press the Menu key. Click Edit Search. Edit the search criteria. Press the Menu key. Click Save.

Delete a saved search

1. 2. 3. 4. 5. 6. On the Home screen, click the Messages icon. Press the Menu key. Click Recall. Highlight a search. Press the Menu key. Click Delete Search.

Organizer data

Search for organizer data
You can search for organizer data on your BlackBerry device that contains specific information. 1. On the Home screen or in the Applications folder, click the Search icon. 2. Perform any of the following actions: In the Text field, type text or a phone number to search for. In the Name field, specify a contact name to search for. 3. Select the check box beside one or more applications. 4. Press the Menu key. 5. Click Search. Note: If you type more than one word in the Text or Name field, only items that contain all the words appear. To stop a search, press the Escape key.
1. In the contact lookup results, highlight a contact. 2. Press the Menu key. 3. Perform one of the following actions: To add a contact to your contact list, click Add to Contacts. To add all the contacts, click Add All to Contacts. To view information for a contact, click View. To delete a contact from the contact lookup results, click Delete. To delete the contact lookup results, click Delete Lookup. To start a new contact lookup, click Lookup.

Synchronization

About synchronization
The wireless data synchronization feature is designed to synchronize organizer data (contacts, calendar entries, tasks, and memos) between your BlackBerry device and the email application on your computer, over the wireless network. The wireless email reconciliation feature is designed to reconcile email messages between your device and the email application on your computer over the wireless network. When you file or delete email messages on your device, these email messages should be filed or deleted in your email application. Likewise, any changes that you make to email messages in the email application on your computer should be reflected on your device. In rare cases, if your device does not recognize fields in a contact, calendar entry, or email account, some data or email messages cannot be synchronized or reconciled. If wireless data synchronization or wireless email reconciliation is not available on your device or you have turned off these features, you can use the synchronization tool of the BlackBerry Desktop Manager to synchronize your organizer data and email messages. For more information, see the Help in the BlackBerry Desktop Manager. Research In Motion recommends that you regularly create and save a backup file on your computer, especially before you update any software. Maintaining an up-to-date backup file on your computer might allow you to recover device data if your device is lost, stolen, or corrupted by an unforeseen issue.

About adding applications
The BlackBerry App World storefront allows you to search for and download applications for your BlackBerry device. From BlackBerry App World, you can browse featured and top downloaded items, such as games, social networking applications, and productivity applications. You can view applications by category and search by keyword. Using an existing PayPal account, you can buy and download items over the wireless network to your device. Items that you buy are stored in BlackBerry App World on the My World screen. To download BlackBerry App World, visit www.blackberryappworld.com. Depending on your wireless service provider, BlackBerry App World might not be available. You can also access new applications through the application center. You can use the application center to add, update, or return to the previous version of a select number of applications that are hosted by your wireless service provider. This might include social networking applications, instant messaging applications, and applications that are specific to your wireless service provider. Data charges might apply when you add a new application. For more information, contact your wireless service provider.
About instant messaging applications
You can download instant messaging applications for your BlackBerry device from the BlackBerry App World storefront. By default, your BlackBerry device comes with BlackBerry Messenger. You can use BlackBerry Messenger to chat with people who have a BlackBerry device by sending and receiving messages and files. You can also change your status and display picture. With the BlackBerry Groups feature of BlackBerry Messenger, you can share pictures, lists, appointments, and more. You must have a wireless service data plan to use these applications. Depending on your wireless service provider or organization, some applications or features might not be supported. For more information about BlackBerry Messenger and other instant messaging applications, visit www.blackberry.com/support. If you need help using an instant messaging application, you can find answers in the application by pressing the Menu key and clicking Help on your device.
About social networking applications
You can use social networking applications on your BlackBerry device to stay connected with your social networking contacts. Depending on the social networking application, you might be able to send messages, share pictures, change your status, and more. You can download social networking applications for your BlackBerry device from the BlackBerry App World storefront. You must have a wireless service data plan to use these applications. Depending on your wireless service provider or organization, some applications or features might not be supported. For more information about social networking applications, visit www.blackberry.com/support. If you need help using a social networking application, you can find answers in the application by pressing the Menu key and clicking Help on your device.

Try performing the following actions: Verify that your BlackBerry device is connected to the wireless network. Verify that your device has enough memory to add or update the application.
BlackBerry Device Software
About updating the BlackBerry Device Software
You might want to update your BlackBerry Device Software for one of the following reasons: to access new applications and features to resolve a technical issue your wireless service provider requires that you update the BlackBerry Device Software. The duration of the update process can range from 15 minutes to 2 hours, depending on the type of update, the amount of device data, and the number of applications on your BlackBerry device. You cannot use your device or make emergency calls when the update is in progress. During the update, your device might reset or display a white screen momentarily - this is expected. Do not remove the battery while the update is in progress. You might be able to update your BlackBerry Device Software over the wireless network, from a web site, or using the BlackBerry Desktop Manager. You can update your BlackBerry Device Software over the wireless network if a Wireless Update icon appears on the Home screen of your device. You can also check for updates manually through the device options. The available update might be a complete software update, or a partial software update only. If the available update is a complete software update, your device data is backed up on your device and restored during the installation process. Depending on the options set by your wireless service provider or administrator, you might not be able to update the BlackBerry Device Software over the wireless network. Depending on your wireless service provider, extra fees might apply when you download the update to your device. If your device is associated with the BlackBerry Internet Service, you can update the BlackBerry Device Software by connecting your device to your computer and visiting www.blackberry.com/update. If you have installed the BlackBerry Desktop Software on your computer, you can update the BlackBerry Device Software using the BlackBerry Desktop Manager. For more information about updating the software using the BlackBerry Desktop Manager, see the online help that is available in the BlackBerry Desktop Manager.
Update the BlackBerry Device Software over the wireless network
Depending on the options set by your wireless service provider or administrator, you might not be able to perform this task. You can use your BlackBerry device when you download the BlackBerry Device Software but not when you install the software. You have the option to schedule the update to occur at a specific time. 1. On the Home screen, click the Wireless Update icon. If you do not have the Wireless Update icon, on the Home screen, click the Options icon. Click Advanced Options. Click Wireless Update. 2. Complete the instructions on the screen. Note: During the installation process, your device might reset or display a white screen. If encryption is turned on, you might need to type your password at various times during the installation process.

27 September 2010

By: Smaranda Biliuti, News Editor
Bing: Travel Planner Beta for Outlook, Blackberry App Update and More
Last week, the team from Windows Live were busy getting out updates to Hotmail and integrating LinkedIn, and this week, Bing is launching several updates, to your Outlook, to your cell phone and to the search itself. First news this week - Bing released a new tool that will make all trip planners very happy, as the Bing Travel Planner for Outlook will make their traveling plans much easier. With a little help from Bing Travel and Outlook, you will know what to buy, when to buy, where to fly and also where you will stay, at the best prices and quality of service. This is possible because Bing Travel processes an enormous amount of airfare and hotel rate data and so it can find the lowest fare, faster and easier. You will no longer spend precious time searching for the best time to fly, the airline with the lowest price and a place to stay at your destination, because the Bing Travel add-in allows you now, to have all this information available anytime in Outlook. All you have to do is click the Bing Travel button in the Add-Ins menu, or right-click in your calendar, and you will access Bing Travel's decision making tools as well as your favorite online travel agencies and airline companies. This add-in is currently in beta, available to all Outlook 2007 and 2010 users and you can download the Bing Travel Planner beta for Outlook (v1.0.0.60) here. Besides the easy traveling tools, Bing has also launched updates for Mobile Blackberry App which include pressing the Bing Maps icon from your Blackberry device and having instant access access to Bing Maps, and an updated home screen with a launcher so you can access local, maps, directions and news faster. Before you go to m.bing.com and download the Bing Mobile App for your Blackberry, check that you have one of the following Blackberry devices: * BlackBerry Curve 8500 * BlackBerry Curve 2 8520/8530 * BlackBerry Bold 9000 * BlackBerry Tour 9600 * BlackBerry Bold 9650 (Essex) * BlackBerry Bold 9700 (Bold2) * BlackBerry Pearl Flip 8200 * BlackBerry Storm 9530 * BlackBerry Storm 9550 (Storm2) Finally if you have downloaded the brand new Internet Explorer 9 beta, you can now use the updated version of Bing, that supports Pinned Sites and Jump Lists, according to LiveSide.
Bing launched new updates Microsoft
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So, either you plan to travel somewhere, to buy a new phone or you are simply excited about downloading IE 9 beta, you should check out these updates.
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