HP Insight Diagnostics Software
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HP Insight Diagnostics Software
User reviews and opinions
|NTmatter||2:20pm on Tuesday, October 19th, 2010|
|My husband LOVED this gift! Giant storage capability - you can back up the Universe on this thing! Very good service Excelente response time none|
|njss||10:41am on Friday, October 15th, 2010|
|The bold colors really make your labels stick out and the variety allows for visibility and easier organizing. Easy To Read Print,Good Colors.|
|Sergey Redko||5:40am on Tuesday, September 28th, 2010|
|Wealth of Features, Built Like a Tank, Screaming Fast Horrifically Flawed Software VERY RELIABLE ALSO ONLY PAID $95.00 AT WWW.NETS-INC.NET NONE|
|Paul G. Taylor||12:22pm on Friday, September 17th, 2010|
|Great for marking disks. Easy To Read Print,Glides Smoothly,Good Colors,Ink Applies Evenly,Ink Dries Quickly,Long Lasting Ink Works fine Easy To Install|
|janineo||2:27pm on Tuesday, August 31st, 2010|
|It is going quiet well. I am a kind of user who let me laptop run almost 20 hours a day. Easy To Install,Highly Compatible,Quiet,Reliable|
|archiver||8:34am on Thursday, August 19th, 2010|
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|Andi Jaco||3:56pm on Wednesday, July 28th, 2010|
|I am a mobile DJ and I purchased this because many of my gigs are set in a dark atmosphere. This product works perfectly. I did my research around and until now iomega has this media player that competes with WD player. Need some space to upload my videos I got on a lot of different video cams (old and new).|
|peterooi||2:11am on Tuesday, May 18th, 2010|
|The product was advertised with the 8 pack of disks, but there was only 1 disk. I have found Zip/Rev disks to be the most reliable hard disk backup system yet developed. Tapes are slow and unreliable.|
Comments posted on www.ps2netdrivers.net are solely the views and opinions of the people posting them and do not necessarily reflect the views or opinions of us.
HP Insight Diagnostics User Guide
Part Number 390374-004 April 2009 (Fourth Edition)
Copyright 2009 Hewlett-Packard Development Company, L.P. The information contained herein is subject to change without notice. The only warranties for HP products and services are set forth in the express warranty statements accompanying such products and services. Nothing herein should be construed as constituting an additional warranty. HP shall not be liable for technical or editorial errors or omissions contained herein. Confidential computer software. Valid license from HP required for possession, use or copying. Consistent with FAR 12.211 and 12.212, Commercial Computer Software, Computer Software Documentation, and Technical Data for Commercial Items are licensed to the U.S. Government under vendors standard commercial license. Microsoft and Windows are U.S. registered trademarks of Microsoft Corporation. Java is a U.S. trademark of Sun Microsystems, Inc.
Intended audience This document is for the person who installs, administers, and troubleshoots servers and storage systems. HP assumes you are qualified in the servicing of computer equipment and trained in recognizing hazards in products with hazardous energy levels.
HP Insight Diagnostics overview.... 5
Introduction..... 5 Key features and benefits..... 5 Theory of operation..... 6 System requirements..... 6 Installing the Online Edition.... 7 Removing HP Survey Utility.... 7 Installing HP Insight Diagnostics for Windows Online Edition.. 7 Installing HP Insight Diagnostics for Linux Online Edition... 8 Starting the Online Edition.... 8 Starting HP Insight Diagnostics for Windows Online Edition... 8 Starting HP Insight Diagnostics for Linux Online Edition from the HP System Management Homepage. 9 Starting the Online Edition from a browser.... 10 Using the Online Edition from a command line.... 12 Starting the Offline Edition.... 13 Starting from an HP SmartStart CD... 13 Starting from an HP Documentation CD.... 14 Using the Survey tab..... 15 Scheduling a survey.... 16 Saving Survey configuration information... 16 Deleting a Survey session.... 17 Comparing configurations.... 17 Using the Diagnose tab.... 18 Using the Test tab (HP Insight Diagnostics Offline Edition only)... 19 Running a Quick test..... 20 Running a Complete test..... 21 Running a Custom test.... 21 Using the Status tab.... 22 Viewing Diagnose test status.... 22 Viewing offline test status.... 23 Using the Log tab.... 24 Diagnosis Log tab.... 25 Test log..... 26 Error Log tab.... 26 Integrated Management Log tab.... 27 Help tab..... 28 About HP Insight Diagnostics.... 29 Error Codes..... 29 Test Components..... 30 Saving and printing information in HP Insight Diagnostics.... 31 Exiting HP Insight Diagnostics.... 32 Uninstalling HP Insight Diagnostics Online Edition.... 32 Uninstalling HP Insight Diagnostics from a Windows server... 32
Getting started.... 7
Using HP Insight Diagnostics.... 15
Uninstalling HP Insight Diagnostics from a Linux server... 32
Troubleshooting memory.... 33 Troubleshooting disk drives and storage systems.... 34 Where to go for additional help.... 34 HP website..... 34 IT Resource Center.... 34 Support and drivers.... 35
Technical support.... 36
Before you contact HP.... 36 HP contact information..... 36
Acronyms and abbreviations.... 37 Index..... 39
HP Insight Diagnostics overview
HP Insight Diagnostics is a proactive server management tool, available in both Online and Offline editions. Insight Diagnostics provides diagnostics and troubleshooting capabilities to assist IT administrators who verify server installations, troubleshoot problems, and perform repair validation. HP Insight Diagnostics Online Edition is a web-based application that captures hardware and operating system configuration information, records critical information for documentation and disaster recovery, and compares historical configurations on the same server or a baseline server. Available in Microsoft Windows and Linux versions, Insight Diagnostics helps to ensure proper system operation. Online diagnosis of hard drives and power supplies can be assessed for potential issues under the following conditions:
HP Insight Diagnostics Online Edition for Windows requires the following:
HP Advanced System Management Driver HP System Management Homepage HP Server Management Application and Agents 512 MB of memory 1024x768 graphics controller support HP System Management Homepage HP Server Management Application and Agents HP ProLiant Linux Deployment Utility 512 MB of memory 1024x768 graphics controller support System support for a bootable CD-ROM 512 MB of memory 1024x768 graphics controller support
HP Insight Diagnostics Online Edition for Linux requires the following:
HP Insight Diagnostics Offline Edition requires the following:
HP Insight Diagnostics overview 6
Installing the Online Edition
Use the appropriate procedures for your OS environment.
Removing HP Survey Utility
Before installing the HP Insight Diagnostics Online Edition, HP recommends removing the HP Survey Utility. Use the procedures in this section to remove the software.
Removing the HP Survey Utility for Windows
If installed, remove the HP Survey Utility for Windows before installing HP Insight Diagnostics Online Edition:
1. 2. 3.
Go to Add or Remove Programs. Select Hewlett-Packard Survey Utility. Click the Remove button.
Removing the HP Survey Utility for Linux
If installed, remove the HP Survey Utility for Linux before installing HP Insight Diagnostics Online Edition:
Identify which version of the Survey utility is installed. Enter the following command: rpm -qa|grep survey rpm -e survey Remove the Survey utility. Enter the following command:
Installing HP Insight Diagnostics for Windows Online Edition
Installing from the HP ProLiant Support Pack
Install the HP ProLiant Support Pack (PSP) from the HP SmartStart CD. HP Insight Diagnostics for Windows installs during the PSP installation. For more information on the PSP, see the HP ProLiant Support Pack and Deployment Utilities User Guide.
Installing from the Smart Component
1. 2. 3. 4.
Log on to the Windows server with administrator access rights. Download the Smart Component executable file. Copy the executable file to a temporary directory on the target server. Run the Smart Component executable file to start the HP Diagnostics interactive installation program.
-v <Level> -s "mmhhddMMDD"
en (for English, the default language) de (for German) es (for Spanish) fr (for French) it (for Italian) ja (for Japanese)
Verbosity of output where Level is an integer between 1 and 5. Level 1 is the most filtered and Level 5 is the most verbose. The default is Level 3. Schedule automatic execution. mm=minute (0-59), hh=hour (0-23), dd=day (1-31), MM=month (1-12), DD=day of week (0-6). All fields must be two digits (02 instead of 2). Use a single asterisk (*) for any value. If you use an asterisk, you must quote the date/time value (-s "0023***"). If no asterisk is used, the quotes are optional. This command adds an entry to your crontab, for Linux-based systems, or the Windows Scheduled Tasks list, for Windows-based systems. For more Information on crontab, enter man crontab at a Linux command prompt. Unschedule of HP Insight Diagnostics running. This command removes all entries that refer to HP Insight Diagnostics in your crontab. For a Windows system, this command removes the entries in the Windows Scheduled Tasks list.
-c <File1> <File2> -t -p -o <File1>
Compare a file to the current output, or if two files are specified, compare the files without generating a new report. Run a new Survey snapshot and output to the terminal. This option is ignored if -o is not specified. Survey captures and comparisons can be to a file as plain text. The default is XML format. Run a new survey snapshot and output to a file. The default is formed using the current date in this format: surveyCCYY-MM-DD-HH-mm-ss.xml (CC=century, YY=year, MM=month, DD=day, HH=hour, mm=minute, and ss=second). -t and -o cannot be used together. Overwrite the output file if it already exists. If the -o parameter is not specified this option is ignored.
Getting started 12
Append the output to an existing output file. If no -o option is specified, this option is ignored. To avoid XML parsing errors, use this option with the plain text (-p).
-rd -? , -h
Run a diagnosis of all diagnosable devices. The test results are posted to the Diagnosis Log (diagnosislog.xml). Display help.
Using Insight Diagnostics Commands in Linux
To use the command line switches in Linux:
Open a Terminal window if necessary. Change to the /opt/hp/hpdiags directory. Enter the command with the preferred switch.
See the following examples:
To capture Survey configuration information, and then send the XML file to a terminal, enter either of the following commands:
For example, if, every Monday at 5:00 AM, you want Insight Diagnostics to compare the original Survey configuration file to the current Survey configuration, and then save the result to a remote file in plain-text format, type the following command: #./hpdiags -s "0005**01" -c surveybase.xml -p -o /mnt/remoteserver/surveycompare.txt To verify the System Management Homepage status on a Linux server, enter the following command: /etc/init.d/hpsmhd status
# /opt/hp/hpdiags/hpdiags -t
Starting the Offline Edition
Starting from an HP SmartStart CD
On an HP ProLiant server, start HP Insight Diagnostics Offline Edition from the HP SmartStart CD:
Insert the HP SmartStart CD into the optical drive. Shut down the operating system, and then power off the server. Power on the server. The system boots from the SmartStart CD. If the system does not boot to the CD in the optical drive, you might need to change the boot order in the Computer Setup (F10) utility so that the system boots to the optical drive before booting to the hard drive. For more information, see the Computer Setup (F10) Utility Guide on the Documentation CD.
Getting started 13
Starting from an HP Documentation CD
On an HP business PC or HP workstation, start HP Insight Diagnostics Offline Edition from either the HP Documentation CD or the HP Documentation and Diagnostics CD:
Insert the CD into the optical drive. Shut down the operating system, and power off the computer. Power on the computer. The system boots to the CD. If the system does not boot to the CD in the optical drive, you might need to change the boot order in the Computer Setup (F10) utility so that the system boots to the optical drive before booting to the hard drive. For more information, see the Computer Setup (F10) Utility Guide on the Documentation CD.
Do one of the following:
To operate in Safe mode, press the Y key. To operate in Regular mode, press any other key. Regular mode is the default mode if a key is not pressed within the specified time. If the screen remains blank after booting into Regular mode, reboot the server and press the Y key to boot into Safe mode.
Select the appropriate language, and then click Continue. Click the Agree button at the End User License Agreement.
Getting started 14
Using HP Insight Diagnostics
HP Insight Diagnostics contains the following primary tabs:
Survey Diagnose Test (available in Offline Edition only) Status Log Help
Using the Survey tab
The HP Insight Diagnostics Survey feature displays system configuration information on the Survey tab. When Insight Diagnostics starts, summary information for the Overview category appears. To view configuration details for a different subject:
Select the configuration details to view from the View Level list:
Select Summary to view summary configuration information. Select Advanced to view detailed configuration information. All displays all information about the system and subsystems. Overview displays general information about the system. Architecture displays the type of bus the system uses, the BIOS, and PCI-related information. Asset Control displays the product name, serial number, asset tag, and processor information (system identification number). Communication displays information about the system parallel (LPT) port, serial (COM) port, USB, and network interface controller. Graphics displays information about the graphics subsystem, including the graphics card, graphics mode, ROM, and video memory. Input Devices displays information about the type of keyboard, mouse, and other input devices connected to the computer. Internal Conditions (if supported on system) displays information about the health of the computer, including the fan, temperature, power supply, and health LED information. Memory displays detailed information about system memory. Remote Management (if supported on system) displays information about iLO and RILOE II cards. Miscellaneous displays information obtained from CMOS, BIOS data area, Interrupt Vector table, TPM, and diagnostics component information.
Select the subject to view from the Categories list:
o o o o o o o o o o o
Resources displays information about the system resources, real-time clock, and operating system settings for certain settings, such as I/O and IRQs. Operating System displays information on the OS. Storage displays information about the storage controllers and storage media connected to the system, including hard drives, diskette drives, and optical drives. It also shows logical volume information for all connected hard drives. System displays information about the system ROM, product type, processor type and speed, and coprocessor.
Scheduling a survey
1. 2. 3. 4. 5.
Click the Schedule Captures button. Choose either Weekly or Monthly for the capture frequency. Select the day of the week/day of the month for the capture. Select the time for the capture. Click OK.
Saving Survey configuration information
Click the Save button to save the configuration information. The saved information is for the current view and category on the Survey tab. Save the configuration file to a USB storage device:
a. Click the USB flash drive radio button to save the file to the USB device. If a USB storage device
is not attached to the system, the USB flash drive radio button does not appear.
Using HP Insight Diagnostics 16
b. If you attach a USB storage device after clicking the Save button, click the Rescan for devices
button to detect the attached USB storage device. Enter the file name in the File Name box.
Click the Save button.
The file is saved in HTML format and can be viewed by any standard Web browser. To get an XML formatted Survey report, copy the session file from the \hpdiags directory. Survey session files are named using the format: SurveyDATE.xml, where DATE is the date and time the sessions were captured. A Save button, under Manage System Configurations, saves a copy of the Survey XML file.
Deleting a Survey session
Select Manage Configurations. Check the sessions to delete. Click the Delete button.
Click the Compare System Configuration tab. Select a Survey session from the Configuration 1 list. Select a Survey session from the Configuration 2 list. Click the View Changes Only checkbox to display the differences only. Select the configuration details to view from the View Level list:
o 7. 8. 9. 10.
Click the View Comparison Results button. Click the Current Configuration tab to return to the current configuration information. Click the Print button to print the configuration comparison details. Click the Save button to save the configuration comparison details to a file.
Using the Diagnose tab
While the system is online and the OS is operating, the HP Insight Diagnostics Diagnose feature performs diagnostics testing on the following devices:
Hard drives attached to an HP Smart Array Controller Power supplies that are deemed diagnosable
To start a diagnostic test:
Click the Diagnose tab. Select the device to diagnose:
Select All Devices to assess the health of all logical volumes and power supplies. Select one or more specific logical volumes or power supplies to assess the health of the selected devices.
Click the Diagnose button.
If the computer does not have any logical volumes or power supplies that are diagnosable, the following message appears: System does not have any diagnosable devices installed.
Using the Test tab (HP Insight Diagnostics Offline Edition only)
IMPORTANT: This feature is only available in HP Insight Diagnostics Offline Edition.
The offline HP Insight Diagnostics Test feature provides options for diagnostic testing of all major hardware components in the system. Three tests are available on the Test tab:
Quick Test runs a predetermined test script for which a sample of each hardware component is exercised and requires no user intervention. Complete Test runs a predetermined script for which each hardware component is tested fully. Custom Test runs only the tests selected. This test is the most flexible option, with selections for specifying devices, tests, and test parameters.
Running a Quick test
Click the Quick Test tab. Select the test mode:
Interactive runs all tests, some of which require user input. Unattended runs the tests that do not require user input. Loops runs the test for the specified number of test cycles. Total Test Time (minutes) runs the test for the specified length of time.
Select the test duration:
Click the Stop on First Error checkbox to stop all tests if an error occurs. Select the device to test:
Select the All Devices check box to test all devices. Select the check box for one or more devices to test specific devices.
Click the Begin Testing button.
The Status tab displays test progress. The logs, on the Log tab, display detailed test results.
Running a Complete test
Click the Complete Test tab. Select the test mode:
Running a Custom test
Click the Custom Test tab. Select the test mode:
Interactive runs all tests, some of which require user input.
o 3. o o 4. 5.
Unattended runs the tests that do not require user input. Loops runs the test for the specified number of test cycles. Total Test Time (minutes) runs the test for the specified length of time.
To cancel the test in progress, click the Cancel button. To repeat the testing, click the Retest button. To view all test failure information, view the Error Log on the Log tab.
Using the Log tab
The Log tab includes four logs containing historical testing and diagnosis information:
Diagnosis Log displays the following details on the tested devices after Diagnose completes:
o o o o o o
The Pass/Fail status The list of devices diagnosed The number of times Diagnose ran The number of times the test failed The number of times the test passed The time it took to run Diagnose on each device during the last execution
Using HP Insight Diagnostics 24
Test Log (only available in HP Insight Diagnostics Offline Edition) displays detailed offline test details. Error Log displays the tests that have failed during the diagnostic testing. Integrated Management Log displays POST errors and diagnostic errors. The IML records system events, critical errors, power-on messages, memory errors, and any catastrophic hardware or software errors that typically cause a system to fail. The IML enables the manipulation of this data.
Diagnosis Log tab
Detailed results of Diagnose appear in the Diagnosis log on the Log tab. The Diagnosis log displays the following information:
The status indicator for each power supply or logical volume diagnosed The specific power supply or logical volume diagnosed The number of times the diagnostic test was run The number of times the diagnostic test failed The time required to complete the diagnostic test
To clear the contents of the Test log, click the Clear Diagnosis Log button. To save the Diagnose log to an HTML file onto a storage device such as a USB disk or diskette, click the Save button.
Detailed test results of offline testing appear in the Test log on the Log tab. The Test log displays the following information:
The status indicator for each test The completed tests The number of times the test was run The number of times the test failed The time it took to complete the test The date that this same test was last completed
To clear the contents of the Test log, click the Clear Test Log button. To save the Diagnose log to an HTML file onto a storage device such as a USB disk or diskette, click the Save button.
Error Log tab
The Error log tab displays the following diagnostic information for failed devices:
The device and test that failed A description of and details about the error
The recommended repair action for the failed hardware issue The failed count, the number of times the test has failed
To remove the Error log entries, click the Clear Error Log button. To save the Diagnose log to an HTML file onto a storage device such as a USB disk or diskette, click the Save button. To find detailed information about specific error codes, see "Error Codes (on page 29)."
Integrated Management Log tab
The IML contains system errors discovered during POST and by the System Management driver during normal operations. IML entries are dated and have severity levels and error counts that can be used to help isolate a problem. The Integrated Management Log on the Log tab displays the current entries in the IML. Each IML entry displays the following information about a failed device:
One of the following severity levels:
o o o o
Information indiciates general information about a system event. Repaired indicates this entry has been repaired. Caution indicates a non-fatal error condition has occurred. Critical/Failed indicates a device failure.
Last Update Initial Update Count Description To change a device's severity level to "Repaired," click the Set Selected Items to "Repaired" button. To select all IML entries, click the Check All button. To unselect any selected IML entries, click the Uncheck All button. To enter any text or note into the IML, click the Add Maintenance Note button. To remove all IML entries, click the Clear IML button. HP recommends saving the current contents in a file before clearing the log. To save the Diagnose log to an HTML file onto a storage device such as a USB disk or diskette, click the Save button. This operation does not affect the current contents of the IML, but it does archive IML data for use when working with HP to diagnose issues.
From this tab, the following actions are available:
The Help tab provides information on using HP Insight Diagnostics, such as the tab interface, overview categories, test mode descriptions, device test descriptions, error codes and descriptions, logging capabilities, and failure information.
About HP Insight Diagnostics
The HP Insight Diagnostics tab provides the details of the Insight Diagnostics software and searchable help information about operating Insight Diagnostics. To search the help files, click the Search Help Files link.
The Error Codes tab describes each numerical error code and the recommended actions for each error. To find a specific error code description:
Enter the error code into the text box. Click the Find Error Codes button.
To find general error code information, use the scroll bar to browse the list of the Insight Diagnostics error codes and a description of each.
The Test Components tab provides a detailed description of the test that was run.
Saving and printing information in HP Insight Diagnostics
You can save the information displayed in the HP Insight Diagnostics Survey and Log tabs to a diskette or a USB HP Drive Key. You cannot save to the hard drive if you are using HP Insight Diagnostics Offline Edition. The system automatically creates an HTML file that has the same appearance as the information displayed on the screen. To save and print:
Insert a diskette or USB HP Drive Key:
If you insert an HP Drive Key, click Reload for the system to recognize the new device. If you inserted an HP Drive Key before booting to the CD, you do not need to click Refresh.
2. 3. 4. 5.
Click the Save button. Select Save to the floppy or Save to USB key. For supported USB devices, see the system documentation. Enter a file name in the File Name field, and then click the Save button. An HTML file is saved to the diskette or USB HP Drive Key. Print the information from the storage device, when using Offline Edition.
Exiting HP Insight Diagnostics
To exit HP Insight Diagnostics Online Edition, close the browser window. To exit HP Insight Diagnostics Offline Edition:
Click the Exit Diagnostics button. Remove the CD from the optical drive.
Uninstalling HP Insight Diagnostics Online Edition
Uninstalling HP Insight Diagnostics from a Windows server
Go to Add/Remove Programs, and then select HP Insight Diagnostics Online Edition for Windows. Click the Uninstall button. HP Insight Diagnostics program files and Insight Diagnostics registry data are deleted. Manually remove the \hp\hpdiags directory and any of the following files that remain on the computer:
Survey session files Test log files Error log files
Uninstalling HP Insight Diagnostics from a Linux server
Enter the following RPM command: rpm -e hpdiags Manually remove the \hp\hpdiags directory and any of the following files that remain on the computer:
The memory test component can perform the following tests:
Address testThis test verifies the integrity of the address buses connecting the processors to the memory modules. Verification is done by writing data to all possible addresses that have only 1 bit either set (1) or reset (0), having alternate bits set, having all bits high, and having all bits low. The purpose of this test is to check for address lines that are either shorted to ground, shorted to a highvoltage signal, shorted to other address lines, or floating (disconnected). This test alone might not indicate a hard failure. Walk testThis test verifies the integrity of the data buses connecting the processors to the memory modules. Verification is done by writing data to all possible addresses that have only 1 bit either set (1) or reset (0), having alternate bits set, having all bits high, and having all bits low. The purpose of this test is to check for data lines that are either shorted to ground, shorted to a high-voltage signal, shorted to other address lines, or floating (disconnected). This test alone might not indicate a hard failure. Noise testThis test verifies memory integrity by writing the inverse of the current test address to the current test address. The current test address alternates between the start and the end of the current test block, incrementing or decrementing the address until the entire block has been accessed. The purpose of this test is to check for address and data bus transition problems when these lines are forced high and low as rapidly as possible. A failure of this test indicates a failure of the DIMM. March testThis test is similar to a true walk bit test and is able to detect the following: address faults, stuck-at faults, transition faults, coupling faults, and linked coupling faults. These types of faults occur when memory cells within a bit cell array affect the operation of nearby memory cells. In many cases, static type tests do not detect these failures. A failure of this test indicates a failure of the DIMM. Random address testThis test verifies memory integrity by running a random pattern across a given test range. The addresses used to store the patterns are selected randomly and normalized to fit within the current test block. The purpose of this test is to detect intermittent memory problems that can be caused by temperature, variable clock speeds, variable voltages, signal timing, manufacturing faults, variable refresh rates, and decay. This test is also useful in detecting memory faults that might not be detected by other static tests. A failure of this test indicates a failure of the DIMM.
Not all the memory in a system can be tested because of the operating system and applications that are installed. As a best practice, use the default setting for each test. The default settings help ensure the maximum amount of memory that is available is tested. To test memory thoroughly, run as many loops as possible in the time you are allotted. If time is critical, and all memory tests cannot be run, then HP recommends running the Random Address test and the Noise test. These two tests can catch the most errors.
Troubleshooting disk drives and storage systems
To further troubleshoot a disk drive, or if you continue experiencing storage-related issues after running Diagnose, perform the following tasks:
Search for known storage-related issues on the HP website (http://www.hp.com). To search for customer advisories related to ProLiant servers configured with Smart Array controllers, use the following search string: +ProLiant +Advisory +"Smart Array". Update the controller driver and firmware revision and any drive-related software components such as management agents and storage utilities. Reseat physical drives and controllers. Check drive cables for any signs of damage or bent pins. When powering down a system using external storage, power down the server before powering down the external storage. When powering up the system, power on the external storage before powering on the server. This action prevents the possibility of drives being failed erroneously by the controller. A server power failure before the test, can also cause erroneous failures.
For troubleshooting procedures, see the HP ProLiant Servers Troubleshooting Guide located on the HP website (http://www.hp.com). To troubleshoot the backplane, controller, and cables, do the following:
Check drive cables for any signs of damage or bent pins.could Try another drive cable from another server, if possible. If you are able to identify a bad bay, replace the hard drive backplane. If the backplane and drive cables have already been replaced, the problem may be a bad controller.
Determine if the controller is good by moving it to another server. Boot the server, and watch for any POST errors. If the controller has already been replaced, the problem is likely to be a bad backplane or cable. IMPORTANT: To minimize downtime, HP recommends that steps involving the reseating of drives and controllers be performed simultaneously. Perform steps involving multiple drive reseating, controller reseating, and cable inspection with the server powered off.
Where to go for additional help
Troubleshooting tools and information, as well as the latest drivers and flash ROM images, are available on the HP website (http://www.hp.com).
IT Resource Center
The IT Resource Center contains software and drivers, user guides, part information, technical forums, and information on training and education. For more information, see the HP website (http://itrc.hp.com).
Support and drivers
For support software, driver updates, ROM updates, product bulletins, warranty information, manuals, and e-mail-based support, see the HP website (http://www.hp.com/go/support).
Before you contact HP
Be sure to have the following information available before you call HP:
Technical support registration number (if applicable) Product serial number Product model name and number Product identification number Applicable error messages Add-on boards or hardware Third-party hardware or software Operating system type and revision level
HP contact information
For the name of the nearest HP authorized reseller:
See the Contact HP worldwide (in English) webpage (http://welcome.hp.com/country/us/en/wwcontact.html). In the United States, for contact options see the Contact HP United States webpage (http://welcome.hp.com/country/us/en/contact_us.html). To contact HP by phone:
For HP technical support:
Call 1-800-HP-INVENT (1-800-474-6836). This service is available 24 hours a day, 7 days a week. For continuous quality improvement, calls may be recorded or monitored. If you have purchased a Care Pack (service upgrade), call 1-800-633-3600. For more information about Care Packs, refer to the HP website (http://www.hp.com/hps).
In other locations, see the Contact HP worldwide (in English) webpage (http://welcome.hp.com/country/us/en/wwcontact.html).
Technical support 36
Acronyms and abbreviations
complementary metal-oxide semiconductor
Customer Self Repair
cascading style sheets
Integrated Management Log
technical support 36 Test components 30 Test log tab 25 Test tab 19 theory of operation 6 troubleshooting drives and storage 34 troubleshooting memory 33
uninstalling from a Linux server 32 uninstalling from a Windows server 32 using the command line 12 using the command line with Linux 13
viewing diagnostic test status 22 viewing offline test status 23
Windows Start menu, starting from 8
HP Insight Diagnostics
HP Insight Diagnostics is a proactive server management tool that provides diagnostics and troubleshooting capabilities to assist IT administrators in verifying server installations, troubleshooting problems, and performing repair validation. Although the functionality differs slightly depending on the version selected, it is available in both online and offline versions. HP Insight Diagnostics Online Edition is a web-based application that captures system configuration and other related data needed to effectively manage servers. Available while the operating system is running, and accessible through the System Management Home Page, it also offers the ability to schedule automatic captures. HP Insight Diagnostics Offline Edition performs various in-depth system and component testing while the operating system is not running, and is available by booting the SmartStart CD. Insight Diagnostics also enables IT administrators to track hardware and software configuration changes, to form a complete and thorough auditing process for the system. HP Insight Diagnostics Online Edition replaces the legacy Survey utility, providing the ability to capture server configuration information. For more information on the utility, see the HP Insight Diagnostics Online Edition whitepaper.
Availability and Usage
HP Insight Diagnostics is distributed as a part of the ProLiant Essentials Foundation Pack that ships with every ProLiant server. HP Insight Diagnostics is supported on Linux in addition to Windows platforms and installs automatically during the SmartStart assisted installation process. It can also be downloaded from the HP website as an individual component or as part of the ProLiant Support Packs for Windows and Linux. Customers who wish to test or obtain system configuration data for NetWare, SCO UnixWare, OS/2, Tru64, or OpenVMS systems can leverage existing web-enabled agents for these operating systems. Updates may be downloaded from the HP Web site at using the Software and Driver download pages at http://www.hp.com/servers/swdrivers. The System Management Homepage installs automatically with the ProLiant Support Pack
Diagnosis: Diagnosis checks historical parametric data to ensure operating environment and hardware operation have been within acceptable parameters during the lifecycle of the system. It provides high system availability by performing various nonintrusive in-depth system and component analysis while the operating system is running. Smart Array Drive Diagnosis is the first of these enhancements to traditional online testing. It pinpoints drive failures and prepares warranted drives for return. It saves time by assuring that the right part is replaced the first time. Security: Accessing HP Insight Diagnostics via the System Management Homepage provides a single point of access to all functionality enabled by the integration modules: HP Insight Management Agents, HP Version Control Agents, and HP Insight Diagnostics. (Note: The System Management Home Page is installed automatically with any of the components listed above.) Enhanced operating system-based security enables users to utilize their current administrator accounts to secure access to Insight Diagnostics and the other integration modules. IT administrators can rest assured that only authorized personnel have access to their systems management information. Testing: Allows users to perform diagnostic tests against critical server subsystems. Stress tests simulate high load production environments. Diagnostics tests can be exercised across groups of systems via the command line option. These exist for everything from hard and floppy disk drives, to the integrated management processor and memory. Configuration Audit Trail: Maintains detailed server inventory and tracks configuration changes over time. Users can schedule configuration snapshots to occur daily, weekly or monthly. Insight Diagnostics tracks up to 10 configuration snapshots. Flexible Reporting: Extensible Markup Language (XML) output allows users to easily search, parse, and incorporate into virtually any auditing process. Output may also be viewed in Hypertext Markup Language (HTML) format or translated into text file format using the Extensible Stylesheet Language (XSL) translation sheet and instructions contained within the read me file enclosed with version 7.0 or later.
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downtime: Maintain uptime and peak performance and reduce incidence of unplanned downtime Quickly diagnose and rapidly respond to fault conditions. Administrators can confirm the high level analysis of other management applications and pinpoint system failures. management: Save time and improve efficiency with browser-based remote management View configuration information from anywhere via a secure web browser. interface: Access all single server management Information through a centralized, consistent user interface Fault management, system software version control, configuration snapshots, and online diagnostics are all accessible through the System Management Home Page. All products conform to the ProLiant Essentials user interface guidelines to ensure consistent look and feel across all management functionality.
Service and Support, HP Care Pack, and Warranty Information
HP Care Pack Installation
Care Pack services provide a range of life cycle support options that let you choose the service levels that meet your business requirements, from basic to mission-critical. A full range of HP Care Pack hardware and software services are available including: Installation and start up Education courses Extended onsite hardware coverage hours from same business day 13 hours, 5 day to 24 hours, 7 days call window with options including 4 hour response or 6-hour Call To Repair Comprehensive range of software technical support for Microsoft, Linux, ProLiant Essentials and VMware-based IT solutions helping to deliver high level of application availability. Response times range from 30 mins for critical problems to 2 hours. System Management, Performance Services and Mission Critical Support Solution. NOTE: For more information on HP Care Pack services, contact any of our worldwide sales offices, resellers or visit our worldwide website at: http://www.hp.com/hps/carepack NOTE: For more complete information on HP Services offerings, customers and resellers, please visit is at: http://www.hp.com/hps NOTE: Additional information regarding worldwide limited warranty and technical support is available at: http://h18004.www1.hp.com/products/servers/platforms/warranty/index.html NOTE: For additional information on Server Services, Rack and Power Options, please visit: http://h20219.www2.hp.com/services/cache/111072-0-0-225-121.html NOTE: The information contained herein is subject to change without notice and is provided "as is" without warranty of any kind. NOTE: The warranties for HP products and services are set forth in the express limited warranty statements accompanying such products and services. NOTE: Nothing herein should be construed as constituting an additional warranty. HP shall not be liable for technical or editorial errors or omissions contained herein.
Technical Specifications - Summary
Please see Insight Management Agent, Version Control Agent, and Insight Diagnostics detailed specifications for additional information regarding OS, browser, hardware, and management protocol support. Requirements Free Disk Space Average Memory Usage Supported Operating Systems Supported Browsers HP Insight Diagnostics 30MB 30MB Windows Linux Internet Explorer Mozilla Netscape Navigator
Hardware and Software Hardware Disk Space Operating System Minimum Requirements ProLiant Servers (except 100 series), EVO Workstations and Desktops 30 MB Windows Server 2003 - Standard Edition, Web Edition, Enterprise Edition, Small Business Server (Standard and Premium) Windows 2000 - Server, Advanced Server, Small Business Server with Service Pack 3 or later Red Hat 7.3 Professional, Red Hat 8 Professional, Red Hat Advanced Server 2.1, Red Hat Enterprise Linux 3 SuSE Linux Enterprise Server 9, SuSE Linux Enterprise Server 8, United Linux 1.0 Microsoft Internet Explorer 5.5 or greater Browser Support Mozilla 1.0 or greater Netscape Navigator 7.0 or greater TCP/IP installed Server Software SNMP services installed and active NOTE: For detailed specifications for other products that available for single server management, such as Systems Management Home Page, Array Configuration Utility and Survey Utility, please view product-specific QuickSpecs on the HP Web site. Copyright 2005 Hewlett-Packard Development Company, L.P. The information contained herein is subject to change without notice. Microsoft and Windows are US registered trademarks of Microsoft Corporation. Pentium is a US registered trademark of Intel Corporation. Unix is a registered trademark of The Open Group. The only warranties for HP products and services are set forth in the express warranty statements accompanying such products and services. Nothing herein should be construed as constituting an additional warranty. HP shall not be liable for technical or editorial errors or omissions contained herein.
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