PageScope

NDPS Gateway 2.5

User Manual

Foreword

Welcome

PageScope NDPS Gateway is software that controls printers and print jobs and checks their status in an NDPS (Novell Distributed Print Services) environment, the newest printing system by Novell, Inc. PageScope NDPS Gateway provides the following: Printer agent configuration Printer control snap-in functionality NDPS gateway server capabilities
Trademark Acknowledgements
KONICA MINOLTA and the KONICA MINOLTA logo are trademarks of KONICA MINOLTA HOLDINGS, INC. PageScope is a trademark of KONICA MINOLTA BUSINESS TECHNOLOGIES, INC. Ethernet is a registered trademark of Xerox Corporation. Microsoft, Windows, and Windows NT are registered trademarks of Microsoft Corporation. Netscape Communications, the Netscape Communications logo, Netscape Navigator, Netscape Communicator, and Netscape are trademarks of Netscape Communications Corporation. Novell, NetWare, NDS, Novell Directory Services, NDPS, and Novell Distributed Print Services are registered trademarks of Novell, Inc. Novell Client, Printer Agent, Public Access Printer, and Controlled Access Printer are trademarks of Novell, Inc. PCL is a registered trademark of Hewlett-Packard Company Limited. All other product names are trademarks or registered trademarks of their respective holders. Copyright 2002 by Peerless Systems Corp, 2381 Rosecrans Avenue, El Segundo, CA 90245 Copyright 2002 KONICA MINOLTA BUSINESS TECHNOLOGIES, INC.
Screen images shown in this manual may differ slightly from actual ones. Specifications are subject to change without prior notice.

Contents

CONTENTS 1 Overview.. 1
1.1 Features... 1 1.2 Supported Platforms.. 1 1.3 Supported Language.. 2

2 Installation.. 3

2.1 Installing NDPS... 3 2.2 Installing PageScope NDPS Gateway.. 4
3 Printer Agent Configuration.. 6
3.1 Starting Up the Configuration Utility. 6
3.1.1 For a Public Access Printer..7 3.1.2 For a Controlled Access Printer..9
3.2 Configuring a Printer Agent.. 11 3.3 Manually Adding a Printer.. 13 3.4 Printer Detection Settings.. 14
4 NDPS User Interface.. 17
4.1 NDPS Printer Manager.. 17 4.2 Installing a Printer Device for a Printer Agent. 19 4.3 NDPS Job Manager.. 21 4.4 Microsoft Printer Manager. 21 4.5 NDPS Printer Gateway Operation.. 22
5 NDPS Printer Snap-In Operation.. 23
5.1 Printer Details Button.. 24
5.1.1 5.1.2 5.1.3 5.1.4 5.1.5 Identification...24 Feature...25 Status...25 Set Defaults...26 About....26
5.2 I/O Info Button... 27
5.2.1 Input Summary...27 5.2.2 Output Summary...28
5.3 Job Info Button.. 29 5.4 Enable/Disable Input Button.. 30 5.5 Pause/Resume Output Button.. 30 5.6 Polling Setting Button.. 30 5.7 Troubleshooting Button.. 31 5.8 Control Panel Displays.. 32 5.9 Linking to Web Utilities... 32
6 PageScope NDPS Gateway Server Capabilities.. 33
6.1 Printer List.. 33 6.2 Specifying Printer Settings.. 34

7 Troubleshooting.. 35

7.1 Troubleshooting the NDPS Printer Configuration Module... 35
7.1.1 Why does the Authentication failed message appear?..35 7.1.2 Why is a particular printer not found in the Discovered Printers list?.35
7.2 Troubleshooting the NDPS Printer Gateway Module... 36
7.2.1 Why is an NDPS printer agent in the Not Bound state?..36 7.2.2 Why is an NDPS printer agent in the Needs Attention state?..37 7.2.3 Why is an NDPS printer agent stuck in the Printing state?..37
7.3 Troubleshooting the NDPS Printer Control Snap-In Module.. 38
7.3.1 Why is the Novell Printer Control snap-in opened for a KONICA MINOLTA printer?..38 7.3.2 Why can a screen not be opened?..38 7.3.3 Why is there no or bad data in the screen?..38
7.4 Troubleshooting the NDPS Module.. 39
7.4.1 Why does an event not generate the pop-up or log message on the client machine?.39

1 Overview

1.1 Features
NDPS (Novell Distributed Print Services) printing to supported KONICA MINOLTA printer models is provided. Supported KONICA MINOLTA printers on an IP network can be detected, and a list for user selection is provided. Events can be detected, and messages to users can be generated. PageScope NDPS Gateway accesses printers using SNMP (Simple Network Management Protocol) and displays front panel messages and the status of the printers. Supported Printers: Most KONICA MINOLTA digital MFPs*1 and KONICA MINOLTA laser beam printers are supported. (Some models are not supported.) *1 MFPs: Multifunction Peripherals

1.2 Supported Platforms

Environment of server where PageScope NDPS Gateway will run NDPS The newest Service Pack must be installed, and use of IP must be possible. NetWare 5 NetWare 5.1 NetWare 6 NDPS 2.0 or later Windows 95 (Service Pack 1 or later) Windows 98 Windows 98 Second Edition Windows NT 4.0 (Service Pack 6a or later) Windows 2000 (Service Pack 2 or later) Windows XP

Snap-in environment

For Windows 95/98, NetWare Client v3.32 or later For Windows NT/2000/XP, NetWare Client v4.83 or later Internet Explorer 4.0 or later Netscape 4.0 or later TCP/IP (LPD)
Novell client Client Web browser Protocol

1.3 Supported Language

Printer agent configuration/ Control snap-in English German Spanish Italian French Japanese

NDPS gateway server

English

2 Installation

This section describes how to install PageScope NDPS Gateway, which is composed of different parts. The gateway component provides NDPS service to NDPS clients for non-NDPS printers. The control snap-in utility manages the KONICA MINOLTA printer agents. Additionally, the configuration utility allows you to configure the NDPS printer agents.

2.1 Installing NDPS

The PageScope NDPS Gateway is added to the Novell NDPS. Therefore, the first step is to install NDPS. 1. When installing NetWare 5.x or 6.x, make sure that NDPS is also installed. If the server is installed without NDPS, you can add the service after server installation by loading NWCONFIG.NLM, then selecting Product Options, and adding NDPS to the server. The administration utility is NWADMN32.EXE, located at SYS:\PUBLIC\WIN32. Run NWADMN32, and then select an NDPS broker. Create NDPS brokers when necessary. Add printer drivers, banners and fonts to NDPS via the NDPS Resource Service Manager. The NDPS Printer Manager for Windows 95, 98, NT and 2000 client is NWPMW32.EXE, located at SYS:\PUBLIC\WIN32.

2. 3. 4. 5.

2.2 Installing PageScope NDPS Gateway
PageScope NDPS Gateway will be installed onto a NetWare server from Windows. Note
Before installation, be sure that you are connected to the NetWare server onto which PageScope NDPS Gateway will be installed, or that you are logged on with administrator privileges. Before upgrading PageScope NDPS Gateway to a newer version, perform the following two operations. Quit PageScope NDPS Gateway. Then, quit NWADMIN32.exe from all client computers logged into the NetWare Server where PageScope NDPS Gateway is running.

1. 2. 3.

On Windows, start up the installation program (mltndps.exe). Click the [Next] button. The License Agreement dialog appears. Click the [Yes] button. The Choose Destination dialog appears, allowing you to specify where the application will be installed.
Authenticated NetWare Servers: A list of NetWare servers that are logged in is displayed. Unauthenticated NetWare Servers: A list of NetWare servers that are connected but not logged in is displayed. 4. From either the Authenticated NetWare Servers or the Unauthenticated NetWare Servers list, select the server where PageScope NDPS Gateway will be installed. To change the installation location to a folder other than that shown in Destination Folder, click the [Browse] button. If the server is not logged in, the Login dialog appears, allowing you to log in. Specify the folder, and then click the [OK] button. Click the Next button. Installation begins, and the files are copied to the specified NetWare server.

Files that are copied The following files are copied when PageScope NDPS Gateway is installed. These files are removed when PageScope NDPS Gateway is uninstalled.
Module Name Minocfg.pd2 MinoCtrl.pc2 Minolta.ini MinoSnmp.dll MiCfgRes.dll MiCtlRes.dll Milgateway.hlp Milgateway.cnt Minogw.nlm Minogw.msg Minogw.hlp Path SYS:\PUBLIC\WIN32 SYS:\PUBLIC\WIN32 SYS:\PUBLIC\WIN32 SYS:\PUBLIC\WIN32 SYS:\PUBLIC\WIN32\NLS\(appropriate language folder) SYS:\PUBLIC\WIN32\NLS\(appropriate language folder) SYS:\PUBLIC\WIN32\NLS\(appropriate language folder) SYS:\PUBLIC\WIN32\NLS\(appropriate language folder) SYS:\SYSTEM SYS:\SYSTEM\NLS\4 SYS:\SYSTEM\NLS\4
3 Printer Agent Configuration
Each NetWare printer is represented by an NDPS (Novell Distributed Print Services) printer agent. The NDPS client submits a print job to the NDPS printer agent. The NDPS PSM (Print Service Manager) passes the job to the gateway, which submits the job to the NetWare printer for printing. In an NDPS environment, users can configure a printer as a public access printer or as a controlled access printer. The relationship between the NDPS printer agent and the NetWare printer can be established via the configuration utility. The configuration utility is a Windows-based application. The operation of this configuration utility is described in this section.
3.1 Starting Up the Configuration Utility
The procedures for creating a public access printer agent and a controlled access printer agent are very similar. The only difference is in how the configuration utility is started up. This difference and the operation of the configuration utility is explained below. Public access printer A public access printer is available to all users as soon as a printer agent for that printer appears on the network. Public access printers are not represented by NDS (Novell Directory Services) objects, and they simply exist on the network for all clients to locate and use. In order to use a public access printer, clients must connect to the network, but they do not need authentication in the NDS tree before using a public access printer. However, users do not have privileges for setting configuration options that are also available for controlled access printers.
Controlled access printer A controlled access printer enables you to assign NDS privileges for controlling which users can see, use, and manage this printer. To configure a controlled access printer, you can simply create an NDPS printer object to represent the printer. The newly created NDPS printer object will appear in the NWADMIN utilitys NDS browser. As with other NDS objects, a controlled access printer offers a full range of security options. Users can also configure default properties, which are unavailable to public access. Before creating a printer agent, be sure that: NDPS.NLM is loaded. If it is not, type load ndpsm at the server console prompt, and then select the NDPS manager that you want to start up. NWADMN32.EXE, located at SYS:\PUBLIC\WIN32\, has been ran.

3.1.1 For a Public Access Printer
1. Double-click the corresponding NDPS manager object within the NDS tree.
2. Select Printer Agent List from the column at the right, and then click the [New] button to create the printer agent. The Create Printer Agent dialog appears. (This dialog is the same as that displayed when creating a controlled access printer, as described below.) Enter the printer agent name (e.g., KonicaMinolta_PA1) in the Printer Agent (PA) Name box.
From the list, according to the syntax NDPS_Manager_Name.Context_Name, select the NDPS manager started up from the server console. Select KONICA MINOLTA NDPS Gateway (IP) in the Gateway Types box, and then click the [OK] button. To configure the printer agent, continue with the instructions in section 3.2.
3 Printer Agent Configuration 3.1.2 For a Controlled Access Printer
1. From the NetWare Administrator dialog, select the context under which the printer agent is created in this NDS container (e.g., CONTEXT_99).
From the Object menu, select Create. The New Object dialog appears. Select NDPS Printer, and then click the [OK] button.
The Create NDPS Printer dialog appears.
4. Enter the printer agent name (e.g., KonicaMinolta_PA1) into the NDPS Printer Name box.
Select Create a New Printer Agent under Printer Agent Source, and then click the [Create] button. The Create Printer Agent dialog appears. Enter the printer agent name (e.g., KonicaMinolta_PA1) into the Printer Agent (PA) Name box.
From the list, according to the syntax NDPS_Manager_Name.Context_Name, select the NDPS manager started up from the server console. Select KONICA MINOLTA NDPS Gateway (IP) in the Gateway Types box, and then click the [OK] button to proceed. To configure the printer agent, continue with the instructions in section 3.2.
3.2 Configuring a Printer Agent
When creating either a public access printer or a controlled access printer, the same Create Printer Agent dialog appears. After completing the dialog, the KONICA MINOLTA PageScope NDPS Gateway dialog appears.
A list of printer names and their corresponding IP address is displayed in the KONICA MINOLTA PageScope NDPS Gateway dialog. Note
To detect printers located in other subnets, click the [Advanced] button. Refer to section 3.4 for details. To add a single printer located in another subnet, click the [Add Device] button, and then following the instructions explained in section 3.3.

1. From the list, select the printer assigned to the printer agent, and then click the [Finish] button. The LPR Settings dialog appears, allowing you to select the name of the lpd queue for the selected printer.
From the list, select the name of the lpd queue to be used, and then click the [OK] button. In the dialog that appears, asking for confirmation, click the [OK] button. A dialog appears, allowing you to select the printer driver for the selected printer. Select the corresponding printer driver.
The PageScope NDPS Gateway will then be completed.
3.3 Manually Adding a Printer
Click the [Add Device] button to add other printers that cannot be or have not been automatically detected by the configuration utility. This is useful when you have defined a small network coverage for printer detection (e.g., hop count = 0), but you want to configure a distant printer. 1. Click the [Add Device] button in the KONICA MINOLTA PageScope NDPS Gateway dialog. The Add Device dialog appears. Enter the IP address, and then click the [OK] button. A supported KONICA MINOLTA printer is added.
Whether the printer for that IP address exists or not is checked. If that printer exists on the network and if it can be confirmed that the printer is a supported KONICA MINOLTA printer, that printer is added to the list of detected printers in the KONICA MINOLTA PageScope NDPS Gateway dialog.
3.4 Printer Detection Settings
After clicking the [Advanced] button, various settings can be made to specify the location in which printers are detected.
On the Default Setting tab of the Advanced dialog, you can change the following two settings: SNMP Community Setting: You can select a different read community (usually specified as public), which is used for communicating with KONICA MINOLTA printing devices. IP Discovery Setting: You can define the maximum hop count (number of routers passed through) when detecting printers automatically. The default value is 0, and users are allowed to enter a hop count between 0 and 10. However, for cases when printers are to be located with a hop count above 10 and for better performance during detection, users can add an additional subnet in which printers are detected, as described below.
Specifying a searched subnet In the following cases, the location in which printers are searched for should be specified. If the printer is in a location that requires many routers (more than 10 hops) to be transversed When you wish to use a printer that is far from the local subnet When a larger maximum number of hops results in the list containing many printers If too many broadcast packets will be sent into the network, resulting in increased network traffic 1. Click the [Advanced] button in the KONICA MINOLTA PageScope NDPS Gateway dialog. The Advanced dialog appears. Click the IP Discovery tab of the Advanced dialog. A list of subnet addresses is displayed.

The Subnet list allows users to specify a particular subnet to be included in the search in addition to controlling the detection with a maximum hop count.
3. Click the [Add] button. The Add Subnet dialog appears.
In the IP Address box, enter the address of the subnet to be added. In the Subnet Mask box, enter the subnet mask, and then click the [OK] button. Later, if any printers are found in that specified subnet, they will be added to the list of detected printers in the KONICA MINOLTA PageScope NDPS Gateway dialog.

4 NDPS User Interface

This section walks through all the screens that an NDPS user encounters.

4.1 NDPS Printer Manager

The NDPS Printer Manager is the major utility that NDPS clients can use to configure and monitor their NDPS printing environment. 1. For a Windows 95, 98 or NT client, run NWPMW32.EXE, located at SYS:\PUBLIC\WIN32, to start up the NDPS Printer Manager. The utility can be started in other Windows environments in the same way. The following screen appears.
This main screen shows the KONICA MINOLTA NDPS printers that are currently selected by the users.
The status of the printers is indicated in real time. All NDPS status defined by Novell will be supported. Some of the supported event types can be found in the following dialog.
This dialog shows the two types of events: the print job events and the printer events. The print job events are not directly controlled by NDPS Gateway. NDPS Gateway interacts with the NDPS printer agent, which could result in various print jobs events. The printer events are directly controlled by NDPS Gateway. NDPS event objects are added to NDPS MOD (Managed Object Database) when NDPS Gateway detects warnings and errors in the printer.
4.2 Installing a Printer Device for a Printer Agent
In this dialog, you can select, deselect and configure NDPS printers from client computers. The Available Printers box lists all the NDPS printers that have been registered in NDPS. The NDPS printer registration can be performed either based on a program or manually. The printer agent lists for the NDPS manager can be modified via NWADMIN (dialog on page 7) or through a C-Worthy interface on the server. Start up NDPSM.NLM, and then specify the necessary items.
NDPS users could select a printer from either the Installed Printers box or the Available Printers box, then click [Printer Information] to display the details of the printer configuration and its real time status. Notice that the user machine is not required to have the printer driver installed in order to see them.

NDPS printers support multiple configurations. To choose which configuration profile is to be used, select a printer in the Installed Printers box of the Novell Printers dialog, and then click the [Configuration] button.

4.3 NDPS Job Manager

The job list of a printer can be displayed by double-clicking the printer in the printer list of the Novell Printer Manager main screen.
The job status basically shows the current state of the printer agent. The details of the print job can be displayed by double-clicking the print job. All NDPS job and document attributes defined in NDPS MOD are provided. New job and document attributes will not be added. The attribute set for NDPS jobs and documents are not listed in this document. Refer to the NDPS document for details. NDPS provides more sophisticated job management, for example, print jobs can be reordered. All print job operations available through NDPS Printer Manager are supported by NDPS Gateway.
4.4 Microsoft Printer Manager
When an NDPS printer is selected, Novell Printer Manager will add its printer icon to the Printers window of the Microsoft Control Panel. In addition, many printer vendors have proprietary printer managers added to the Printers window of the Microsoft Control Panel. Those applications will still work because the NDPS Gateway does not modify the printer software in the target printers. They may provide supplemental information to Novell NDPS Printer Manager because the proprietary information may not be defined in NDPS MOD.
4.5 NDPS Printer Gateway Operation
The operation of the NDPS network requires the coordination of many components. For detailed explanations of NDPS operation, read the Novell NDPS architecture documents and relevant user manuals. This document focuses on the operation of the KONICA MINOLTA PageScope NDPS Gateway and its snap-in program.
5 NDPS Printer Snap-In Operation
The snap-in program is started up differently for controlled access printers and public access printers. For public access printers, select Tools from the main menu bar, and then click View NDPS Public Printers. A box containing a list of all public access printers is displayed. Double-clicking the desired printer will start up the snap-in program, shown below. For controlled access printers, double-click the desired NDPS printer object in the tree. The snap-in will automatically be started up. If you dont know where the printer object is, then you could use the locate object function in NWADMIN to find it for you.
5.1 Printer Details Button
Clicking this button displays a menu listing five available commands: Identification, Feature, Status, Set Defaults and About.

5.1.1 Identification

Click this command to display the Novell-defined Identification dialog. It shows the NDPS manager that manages the printer agent, the printer manufacturer, model name, printer control DLL name, etc.

5 NDPS Printer Snap-In Operation 5.1.2 Feature
Click this command to display the Novell-defined Features dialog, which shows information for supported document formats, duplexing, maximum resolution, printing mechanisms, maximum printing speed and the memory size of the printer.

5.1.3 Status

When the printer encounters problems, the Printer Status dialog reports the related details, such as the event time, event name, location where the event occurred, etc., so that the user can quickly locate problems and resolve them.
5 NDPS Printer Snap-In Operation 5.1.4 Set Defaults
Click this command to display the Novell-defined Printer Defaults dialog, which allows the user to configure the default behavior of the printers, such as, the copy count and banner page settings.

5.1.5 About

Click this command to display the current version of the PageScope NDPS Gateway.

5.2 I/O Info Button

Clicking this button displays a menu, allowing you to see information for the selected paper supply trays and paper output trays for the printer.

5.2.1 Input Summary

This summary gives the printer tray names, maximum capacity, paper level, paper size and orientation.
Input Configuration Select one of the input trays listed, and then click the [Detail] button to view the tray details. You can also double-click one of the input trays listed to view its details.
5 NDPS Printer Snap-In Operation 5.2.2 Output Summary
This summary gives output tray information, including the tray name, tray type, unit dimensions and maximum capacity.
Output Configuration Select one of the output trays listed, and then click the [Detail] button to view the tray details. You can also double-click one of the output trays listed to view its details.

5.3 Job Info Button

Clicking this button displays a menu listing two available commands: Job List and Spooling. Click the Job List command to manage the print jobs (move, copy or delete them).
Click the Spooling command to configure the spooling settings of the printer agent.
5.4 Enable/Disable Input Button

Clicking this button pauses or resumes spooling (input). When spooling is paused, new print jobs sent from clients machines are temporarily not accepted.
5.5 Pause/Resume Output Button
Clicking this button pauses or resumes printing (output). When printing is paused, printing of jobs is temporarily stopped.
5.6 Polling Setting Button
Clicking this button allows the time interval between each status polling to be configured. The speed of the front panel message update is directly affected. The smaller the polling value, the heavier the network traffic. This interval can be set within a range of 1 to 1000 second(s).
5.7 Troubleshooting Button
The current printer events are displayed in the order of their severity.
In the snap-in dialog, an error icon appears at the point in the printer where the error occurred. The icon that appears differs depending on the severity of the error.
5.8 Control Panel Displays
The snap-in dialog displays messages showing the printer status, such as when it is printing and warming up, or other alert messages. If there is more than one event to be reported, only the most critical and the most recent one will be shown.
5.9 Linking to Web Utilities
By clicking the Web Utilities logo, the default Web browser is started up, and Web Utilities for the currently displayed printer appears.
6 PageScope NDPS Gateway Server Capabilities
With PageScope NDPS Gateway on a NetWare server, PageScope NDPS Gateway can be set and the printer can be observed and controlled. When Minogw.nlm is started up on the NetWare server, the following screen appears.

6.1 Printer List

If Printer List is selected from the PageScope NDPS Gateway screen, a list of printer agents that are controlled by PageScope NDPS Gateway appears.
6.2 Specifying Printer Settings
Select a printer agent from the List of Printers screen, and then press the [Enter] key to display a screen containing the available printer settings.

Polling Sleep Time: Specify the length of time (in seconds) for the PageScope NDPS Gateway server to acquire the printer information. The default setting is 30 seconds. Polling Retries: Specify the number of times to retry after a timeout has occurred while accessing the printer. The default setting is 1 time. Polling Timeout: Specify the length of time (in seconds) for waiting until a timeout is determined while accessing the printer. The default setting is 1 second.

7 Troubleshooting

The programs should work properly if the procedures described above are followed. Nevertheless, something unexpected could cause them to fail to operate normally. This chapter explains how to diagnose any problems.
7.1 Troubleshooting the NDPS Printer Configuration Module
7.1.1 Why does the Authentication failed message appear?
This occurs only with the QMS (Queue Management Services) port handler. The configuration utility requires an authorized connection with sufficient privileges in order for it to add objects and link them together. The Windows-based configuration does not login for you. Instead, it will request that you login before configuring printer agents. If your login does not have sufficient privileges, the Authentication failed message may appear.
7.1.2 Why is a particular printer not found in the Discovered Printers list?
This may be caused due to any of the following reasons. Loosened network cables Check all cable connections and verify the connections with the ping command. Incorrect IP address is configured on the printer Make sure the IP address is reachable from the clients machine. If the printer is located in another subnet, remember to specify the default gateway (i.e., router address) on both the clients machine and the printer. Incorrect read community name Provide a valid community name for detection. Normally, public is a valid name.
Printer is not in Ready mode After the printer is turned on, it needs some time for initialization. Use the ping command to verify the current state of the printer.
7.2 Troubleshooting the NDPS Printer Gateway Module
7.2.1 Why is an NDPS printer agent in the Not Bound state?
The NDPS printer agent cannot be initialized for some reason. Press the [ENTER] key to bring up the screen, and then select Shutdown Printer. Next, press [ENTER] again, and then select Startup Printer. Go to the server console screen and check the message. A message explaining why the printer agent cannot be initialized should usually be displayed. The gateway screen may also contain additional information. The printer agent can be reconfigured by selecting it, then pressing [ENTER] in the configuration field. You dont need to worry if the resource is duplicated or not; the configuration program will reuse the existing resource.
7 Troubleshooting 7.2.2 Why is an NDPS printer agent in the Needs Attention state?
The printer has uncorrected problems at that time. Press [ENTER] to look at its details screen. Press [ENTER] in the status field to list all that printers problems that are uncorrected. The state will be reset to idle after all of the problems are cleared. If the printer agent remains in the Needs Attention state for a long period of time, you should go to investigate the error. For example, if the printer agent displays Printer Not Connected, you should check the power connection or the network connection for the printer. If you cannot find the cause of the problem, as a last resort, you could perform the following procedure: Select the printer agent that you want to investigate. Press [ENTER] to view the details information. In the Status and Control section, press [ENTER]. Select Shutdown Printer, and then press [ENTER]. The printer agent will change to the Shutdown state. Return to the Status and Control menu, and select Restart Printer. Press [ENTER] to proceed, and the printer agent will go back to the Idle state.

7.2.3 Why is an NDPS printer agent stuck in the Printing state?
This state indicates that the job has been opened by the gateway but has never been closed. This rarely happens to QMS because jobs are written to the local hard disk. This may happen to parallel port printers. Make sure that the printer is in good operating condition and is not blocking the job flow.
7.3 Troubleshooting the NDPS Printer Control Snap-In Module
7.3.1 Why is the Novell Printer Control snap-in opened for a KONICA MINOLTA printer?
It is likely that the MinoCtrl.PC2 file is not copied to the right directory. Since it was not found, the Novell printer control snap-in was opened by default. Copy MinoCtrl.PC2 to the SYS:\PUBLIC\WIN32 directory.
7.3.2 Why can a screen not be opened?
This usually occurs when a message box containing a number appears.
7.3.3 Why is there no or bad data in the screen?
An error may have occurred in the printer. Therefore, the gateway cannot get up-to-date information from the printer. Open the printer status screen to check the details. Another possibility is that the gateway cannot communicate with the printer. Look at the detection screen to see if any time-out messages are displayed.
7.4 Troubleshooting the NDPS Module
7.4.1 Why does an event not generate the pop-up or log message on the client machine?
First, be sure to check the events. Select the printer agent in the NDPS Printer Manager, select Configuration and select Notification. There are different icons for different notification mechanisms. You will see at least two, the log and pop-up. Make sure that the events are properly set for each notification method. There are two kinds of events: print job events and printer events. For public access printers, printer events will not be transmitted outside a print job session. For instance, if the printer runs out of paper in the middle of printing, the event will be reported. If the client is not printing a document and an out-of-paper event has occurred, a warning for this event will not be transmitted to the client. For controlled access printers, make sure that the NDPS broker object has the right to write to the client. Otherwise, the message cannot be transmitted to the client due to the NDS access control.

www.konicaminolta.net

Copyright

4343-PS038-04

2003.11

2.3 Starting Up the Server
Windows 98 or Me platform 1. Click Start Programs KONICA MINOLTA PageScope Net Care Start Server. Note that when installing PageScope
Net Care, you can configure the PageScope Net Care server to start up automatically whenever the system is booted.
Windows NT 4.0 or 2000 platform 1. Click Start Settings Control Panel.
2. 3. Double-click the Services icon. In the case of Windows 2000, the Services icon is located inside the Administrative Tools folder. Select KONICA MINOLTA PageScope Net Care on the list of services, and then click the Start button. In the case of Windows 2000, select KONICA MINOLTA PageScope Net Care , and then select Start on the Action menu.
Windows XP platform 1. Click Start Control Panel.
2. In the case of Windows XP Professional, click the Performance and Maintenance icon. On the Performance and Maintenance window, click Administrative Tools. In the case of Windows XP Home Edition, click the Administrative Tools icon. Double-click the Services icon. On the Services window, select KONICA MINOLTA PageScope Net Care, and then click Start the service on the left side of the window.
2 Installing and Starting Up the Server SuSE Linux 7.0 or earlier platform
Important! Perform the following operation under root privileges. 1. PageScope Net Care starts up automatically after you install it. You can use the following command to start it up manually when necessary.

# /sbin/init.d/nmu start

Execute the following command when PageScope Net Care is already running, and you want to momentarily shut it down and restart it.
# /sbin/init.d/nmu restart
Other Linux and Solaris platforms

# /etc/init.d/nmu start

# /etc/init.d/nmu restart
2.4 Starting Up Console Tools
Console Tools is a user interface that runs on the server machine. It provides a collection of tools for performing PageScope Net Care maintenance. There are two versions: an application version that runs on the server machine, and an HTML version used by PageScope Net Care HTML. The following lists the operations you can perform using Console Tools. Change of the port used by PageScope Net Care Server (HTTP server) Database initialization, backup, restore Download and installation of update files Update of PageScope Net Care Display a list of supported languages Display a list of supported devices Manual installation of update files (application version only)

HTML Version

1. On the log in screen, select the Console Tools link. This displays the HTML version Console Tools screen.

Application Version

Important! Be sure to shut down PageScope Net Care Server before using Console Tools. Console Tools is not compatible with screen reader software. The use of screen reader software is supported, however, if you select the use of the HTML mode Console Tools function on the log in screen.

2 Installing and Starting Up the Server Windows XP platform 1. Click start Control Panel.
2. 3. Click the Add or Remove Programs icon. On the Add or Remove Programs window, select KONICA MINOLTA PageScope Net Care in the list of programs, and then click the Change/Remove button. Follow the instructions that appear on the screen to complete the uninstall operation.
SuSE Linux 7.0 or earlier platform
Important! Perform the following operation under root privileges. 1. Execute the command below to shut down the PageScope Net Care server.
Run the uninstall.sh script, which is located in the PageScope_Net_Care directory. The installation directory files are automatically deleted, and the uninstall operation ends.
3 Using PageScope Net Care Client
The following operation is explained using the Java mode.

3.1 Starting Up Client

Start up your Web browser and access the URL shown below.
http://server_name:port_number/
In place of server_name in the above URL, type in the name or IP address of the host that is running the PageScope Net Care server. Example: When the IP address of the PageScope Net Care server is 192.9.200.200 and the port number is 9090 (the default port number is 9090.)
http://192.9.200.200:9090/
This accesses the PageScope Net Care server and displays the PageScope Net Care login screen.

3.2 Displaying Help

Help information about the PageScope Net Care server and clients can be displayed. The Help information can be displayed from the login screen or from any of the screens for specifying settings.
To display the help information from the login screen
1. Click Help in the login screen. For details on the login screen, refer to 3.1 Starting Up Client (p. 14) and 3.3 Logging In (p. 16). In the Help screen, click the topic (from those listed below) that you wish to display. Introduction: Login: Selecting this option displays a summary about PageScope Net Care. Selecting this option displays explanations on the login screen.
Display Structure: Selecting this option displays explanations on the Web browser screen used by PageScope Net Care clients. Help information for the selected item appears.
To display the help information from any of the screens for specifying settings
1. Click the button in the screen for specifying the settings. Help information for that screen appears.

3.3 Logging In

1. In the Language section, select the language you want to use for PageScope Net Care text. You can choose from among the following languages. English Czech Danish German Spanish French Italian Japanese Dutch
The client can increase the selection languages supported by the Web browser by adding the appropriate language plug-in. When a language is selected, the login screen appears in that language. The screens in the following descriptions assume that English has been selected. In the Login section, select the appropriate login type (privileges). Guest: A Guest can view the status and settings of each device. Input of a password is not required when logging in as Guest. Registered User: A Registered User can change some of device settings and PageScope Net Care server settings. Each registered user can log in under a user name and password, which have been registered by the administrator.

4 Device Management

Use the procedures in this section to manage and configure devices on the network. Note that the appearance of the screen for device management and setup depends on the device type. See PageScope Net Care online help for details about the functions described here. The following operation is explained using the Java mode.
4.1 Displaying the Device Management Screen
1. Click the down arrow button above the pane along the left side of the window, and then select Device Management on the list that appears. In the HTML mode, select Device Management and then click the Go button. This displays a Device Management menu that lists all managed devices.
2. You can change the view of the list by double-clicking an item in the Device Management menu (single-clicking in the HTML mode). All Devices View: Shows all managed devices. Subnet View: Maker View: Devices are arranged according to network address. Devices are arranged according to manufacturer (KONICA MINOLTA and Others).
Custom Group View: Devices are arranged according to custom group. See 6.10 Configuring Custom Group Settings (p. 46) for more information. My Device View: Shows the devices configured as My Device for the current registered user. See 6.11 Registering Usable Devices for Each User (p. 49) for more information. In the Device List, double-click the device you want to select (single-click in the HTML mode). This displays a device panel in the pane on the right side of the window. Note that you cannot select a device that does not respond. Also note that clicking an icon in the device list immediately updates the status of the device.

4.2 Device Panel Window

The following shows the layout of the device panel, which is used for device management and setup.

Buttons

Each button represents a category of device management and setup functions. Clicking a button displays, in the area below the buttons, tabs for the functions associated with the applicable category. See 4.3 Functions (p. 23) for information about each button.
The tabs provide sub-groupings of the functions that belong to the category selected with the category buttons. The appearance of each tab depends on the device type.
Information and Setup Area
This area shows details about the currently selected tab.

4.3 Functions

The following are the functions of the buttons that appear on the device management and setup screen. Status Displays a graphical representation showing device status and the types of options equipped. Displays tabs for configuring device network settings. Displays detailed device information and allows configuration of device settings. Displays print settings. Displays the status and settings of a scanner device. Displays printing, scanning and error counter values. These values represent counts for up to the past one year. Opens a new Web browser window and accesses the devices built-in Web setting page. A Device Link button is shown only during display of a device panel of device linked by Device Link Setting. Clicking the Device Link button displays the device panel of the linked device. For information about device link settings, see 6.8 Configuring Device Link Settings (p. 40).

1. On the Discovery Setting screen, click the Add button in the Discovery Network / Range section. Network setting items are shown in the Input Network Range section.

2. 3. 4.

Type the IP address of the network you want to add into the

Network Address boxes.

Type the subnet mask value of the network you want to add into the Subnet Mask box. If you want to change the host address discovery range, input the start address into the Discovery From box, and the end address into the Discovery To box.
In the HTML mode, no values are input automatically into the Discovery From and Discovery To boxes, and they can be left blank, if you want. Leaving these boxes blank searches within the range specified by the Network Address and Subnet Mask boxes. If you want to specify a range, input the start address into the Discovery From box and the end address into the Discovery To box. After everything is the way you want, click the Apply button. To clear all settings you have made on the setup screen, click the Cancel button. If you also want discovery to find other makers RFC-1759 Printer-MIB compatible devices, select the check box next to the Enable Generic Device Discovery option, and then click the Apply button.
To remove a network from the discovery range
1. In the Discovery Network / Range list, click the network you want to remove from the discovery range and then click the Remove button. In the Java mode, click the Finish button in the confirmation dialog box that appears. The confirmation dialog box does not appear in the HTML mode. This selected network is deleted from the list.
When automatic device discovery fails
Click the Start button in the Device Discovery section to restart network device discovery. Clicking the Start button while device auto discovery is in progress causes network discovery to restart from the beginning.
6.6 Adding a Device Manually
If a particular device is not detected when you click the Start button in the Device Discovery section during the procedure under 6.5 Specifying the Device Discovery Range (p. 34), you can add the device to List Manager manually by inputting its IP address on the Add Device screen.

Retype Password: Re-input the password to confirm it.
E-mail Notification (display only): This setting is turned on automatically whenever the Receive Device Status Notification check box is selected with the procedure under Configuring device status notification settings (p. 56).
Note: 3. Use this box to input supplementary information about the user. After everything is the way you want, click the Apply button. To cancel your settings, click the Cancel button instead of Apply.
To modify user registration settings
1. On the User List screen, click the user whose registration settings you want to modify. In the HTML mode, select the check box to the left of the name of the user. Click the Edit button. This displays a User Setting section on the User List screen, which shows the users current settings.
Make the changes you want. See To register a user (p. 43) for information about each of the items. After everything is the way you want, click the Apply button. To cancel your settings, click the Cancel button instead of Apply.

To delete a user

1. On the User List screen, click the user you want to delete. In the HTML mode, select the check box to the left of the name of the user.
2. 3. Click the Remove button. If a confirmation dialog box appears, click the OK button to delete the user you selected. To cancel the delete operation, click the Cancel button instead of Apply.
6.10 Configuring Custom Group Settings
Use the procedures in this section to create custom groups of managed devices.
Displaying the Custom Group Setting screen
Double-click the Custom Group Setting icon (single-click in the HTML mode). If you are using a Java mode and the Server Setting menu tree is not expanded, double-click the following icons: Server Setting Custom Group Setting.

To create a custom group

1. On the Custom Group Setting screen, click the New button. The Group Name box and the managed devices in the List Manager are displayed. Type the group name into the Group Name box. On the device list, select the check boxes in the Group column of the devices you want to include in the group, and then click the Apply button. To cancel the device selection, click the Cancel button instead of Apply.
6 Configuring PageScope Net Care Settings To view custom group settings
1. On the Custom Group Setting screen, select the name of the group whose settings you want to view (in the HTML mode, select the check box to the left of the group name), and then click the View button. This displays a list of devices included in the selected group.

Note Click to output the table information as a file in the CSV format.
To modify custom group settings
1. On the Custom Group Setting screen, select the name of the group whose settings you want to modify (in the HTML mode, select the check box to the left of the group name), and then click the Edit button. The Group Name box and the managed devices in the List Manager are displayed. Make the changes you want. To rename a custom group Type the new group name into the Group Name box. To remove a device from the group Clear the check box in the Group column of the device you want to remove. To add a device to the group Select the check box in the Group column of the device you want to add. After everything is the way you want, click the Apply button. To cancel the operation, click the Cancel button instead of Apply. If you want to modify another custom group, select its group name on the Custom Group Setting screen, (in the HTML mode, select the check box to the left of the group name), and then click the Edit button. Next, repeat steps 2 and 3.
6 Configuring PageScope Net Care Settings To copy a custom group
1. On the Custom Group Setting screen, select the name of group you want to copy (in the HTML mode, select the check box to the left of the group name), and then click the Copy button. Type the name of the copy into the Group Name box. Important! The name you assign to the copy cannot be the same as the name of an existing custom group. Make sure the group name you assigned to the copy is a unique name. 3. After everything is the way you want, click the Apply button. To cancel the operation, click the Cancel button instead of Apply.

To delete a custom group

1. On the Custom Group Setting screen, select the name of group you want to delete (in the HTML mode, select the check box to the left of the group name), and then click the Remove button. If a confirmation dialog box appears, click the OK button to delete the custom group. To cancel the operation, click the Cancel button instead of Apply.
6.11 Registering Usable Devices for Each User
Of all the devices controlled by the PageScope Net Care server, specific devices that come under control of each user can be registered in My Device.

POP before SMTP: Select this check box when the POP account and password must be verified before an SMTP transmission. The POP settings are required when using this function. POP3 Server Address: Type in the POP3 server host name or IP address. POP3 Port Number: Type in the POP3 server port number. The default port number is 110. E-mail Address (From): Type in the PageScope Net Care server mail address. POP Account: Type in the PageScope Net Care server POP account name.
POP Password: Type in the PageScope Net Care server POP account password. POP Interval (min.): Type in the POP server mail check interval, in minutes. The default interval is 10 minutes. After everything is the way you want, click the Apply button. To cancel the operation, click the Cancel button instead of Apply.
6.13 Specifying Settings for Device Status Notification, Server Information Notification and Command Mail Support
The settings for the device status notification, for the server information notification and for the command mail support will be specified here. Important! Note that you need to configure mail settings before you can use these functions. See 6.12 Specifying E-Mail Transmission/ Reception Settings (p. 51) for more information.
To specify the device status notification, server information notification and command mail support settings
Double-click the E-Mail Function/Server icon (single-click in HTML mode). If you are using a Java mode and the Server Setting menu tree is not expanded, double-click the following icons: Server Setting E-Mail Setting E-Mail Function/Server. Specify settings for the following in the E-mail Function Setting section.
Select the check boxes in the E-Mail Function Setting group to enable and disable the functions described below. Note that multiple options can be selected at the same time. Device Status Notification: When this option is selected, the PageScope Net Care server sends the administrator and user e-mail whenever a device error or warning occurs, or when the copier recovers from an error or warning. Server Information Notification: Selecting this option enables e-mail receipt of the following information by the administrator. - Notification when the total number of devices being managed exceeds 250 - Notification when an unsupported device is detected

After everything is the way you want, click the Apply button. To cancel the operation, click the Cancel button instead of Apply.
Command Mail Syntax <PageScope Net Care server mail address> To: get <option> <device IP address> Subject: Body Text: <blank>
Example: When the device IP address is 192.9.200.100
Information Obtained by Mail Command Example Subject get -s 192.9.200.100 get -n 192.9.200.100 get -y 192.9.200.100 get -d 192.9.200.100 get -c 192.9.200.100 get -j12 192.9.200.100 get -e4 192.9.200.100 get -l
Device Status Device Network Configuration Information System Information Device Detailed Information Scanner Information Jam Count Error Count Managed Device List Important!
Always send command mail from the registered mail address of the user. Command mail sent from an unregistered mail address is ignored.
6.14 Checking the PageScope Net Care Version
The version screen shows information about the PageScope Net Care version.
Displaying the Version screen
1. Double-click the About icon (single-click in the HTML mode). If you are using a Java mode and the Server Setting menu tree is not expanded, double-click the following icons: Server Setting About. After reading the contents of the window, close it.
7 Centralized Management for Controlling Multiple Servers
If multiple PageScope Net Care servers exist, the device information can be viewed by accessing each PageScope Net Care server. However, this reduces the operating efficiency. Therefore, in this case, by linking all PageScope Net Care servers, all device information can be viewed by accessing just one of the servers. Note A single PageScope Net Care server can manage up to 250 devices. In order to manage 251 or more devices, two or more servers are required, which demonstrates the effectiveness of the server-linking function. Centralized management is possible only between PageScope Net Care v5.0 or greater servers only.
I When servers are linked, each server that is linked provides the other servers with information of the devices that it is managing. As a result, each server can display information about all of the devices. Therefore, just by accessing any one of the linked PageScope Net Care servers from a PageScope Net Care client, all device information can be viewed.
Group of linked PageScope Net Care servers
PageScope Net Care v5.0 server Device A Device B Device C PageScope Net Care v5.0 server Device D Device E Device F

Viewing Device A Device B Device C Device D Device E Device F Device G Device H Device I
Device G Device H Device I
PageScope Net Care v5.0 server
PageScope Net Care client
7.1 Linking With Other PageScope Net Care Servers
You can link to another PageScope Net Care server from the PageScope Net Care server that you are currently logged into. 1. Click the down arrow button above the pane along the left side of the window, and then select Associated Server in the list that appeared. If you are using the HTML mode, select Associated Server in the list, and then click the Go button. 2. Double-click the Associated Server icon (single-click in HTML mode).
3. Click the New button to display a screen for linking servers. Specify the necessary settings.

IP Address: Port Number:

Type in the IP address of the PageScope Net Care server to be linked.
Type in the port number of the PageScope Net Care server to be linked. (The default port number is 9090.) Click the Apply button. To cancel the operation, click the Cancel button instead.
7.2 Specifying PageScope Net Care Server Information
You can specify the information about the PageScope Net Care server where you are currently logged in to be broadcast to other PageScope Net Care servers. 1. Double-click the This Server Information icon (single-click in the HTML mode) in the Associated Server menu tree to display the settings screen.
Type in the information. Server Nickname: Type in the name of the PageScope Net Care server where you are currently logged in. Server Location: Type in the location of the PageScope Net Care server where you are currently logged in. IP Address (display only): This box shows the IP address of the PageScope Net Care server where you are currently logged in.
Port Number (display only): This box shows the port number of the PageScope Net Care server where you are currently logged in. Discovery Network Range (display only): This box shows the discovery network range covered by the PageScope Net Care server where you are currently logged in. For details on specifying the discovery network range, refer to 3.4 Specifying the Discovery Range (p. 18). Administrator E-mail Address (display only):This box shows the e-mail address of the administrator of the PageScope Net Care server where you are currently logged in. This box shows the administrator e-mail address specified in 6.9 Registering Users and Unregistering Users (p. 42). Click the Apply button. To cancel the operation, click the Cancel button instead.

Mail server E-mail (containing job history data)
E-mail (containing job history data)
Device that supports job history data send

Job history data screen

Devices that support job history data send
As of May 2003, the devices listed below support the sending of job history data. Supporting devices appear in the device list described under 9.3 Specifying Initial Device Settings for Using Job History Data Send (p. 79). magicolor 7300 (Only with the optional hard disk drive installed) magicolor 2350 (Only with the optional hard disk drive installed)
9.1 Specifying Initial PageScope Net Care Server Settings for Using Job History Data Send1
1. Click the down arrow button above the pane along the left side of the window, and then select Server Setting in the list that appeared. If you are using the HTML mode, select Server Setting in the list, and then click the Go button. Double-click the E-mail Setting icon, then the E-mail Function / Server icon (single-click in the HTML mode) in the Server Setting menu tree.
Select the check box next to the Job Log Viewer. Click the Apply button.
9.2 Specifying Initial PageScope Net Care Server Settings for Using Job History Data Send2
1. Click the down arrow button above the pane along the left side of the window, and then select Job Log Viewer in the list that appeared. If you are using the HTML mode, select Job Log Viewer in the list, and then click the Go button. Double-click the Server Setting icon (single-click in the HTML mode) in the Job Log Viewer menu tree.
Specify the settings for the following parameters. Enable Job Log Viewer (display only): This check box is selected automatically whenever the Job Viewer check box is selected on the E-mail Function/Server screen.
Term of validity of mail (Day) and Setting Time: This setting protects against the device sending e-mail even though the PageScope Net Care server is down for an extended period. Specify how many days of job history data send failures should be allowed before further sending is disabled. For example, if 20 is specified, the device will send e-mail messages for 20 days. The PageScope Net Care server will access the device every day at the time specified with Setting Time and update the setting. As long as the setting can be updated and device setting remains at 20, the device will not stop sending e-mail messages. If the PageScope Net Care server is shut down, the device will stop sending e-mail messages after 21 days since the device setting cannot be updated. (However, if the PageScope Net Care server is restarted within 20 days and the device setting is updated, the device setting is again set to 20.) Preservation Term: Specify how long job history data should be maintained.
9.3 Specifying Initial Device Settings for Using Job History Data Send
Perform the following steps to specify initial device settings and allow use of job history data send. 1. Double-click the Device Setting icon (single-click in the HTML mode) in the Job Log Viewer menu tree. The devices compatible with this function appear in the list.

Mail server Request message Return message (containing job information) Request message Return message (containing job information) PageScope Net Care v5.0 server
Device compatible with the counter information acquisition function
Copy Track function enabled
Note Note that you do not need to configure device e-mail settings (see 10.1 Configuring E-Mail Transmission and Reception Settings for Devices (This procedure is performed from the device.) (p. 89)) if you are also using the remote diagnosis system for remote diagnosis. The remote diagnosis system and e-mail function use common settings, which are already configured if you are using the remote diagnosis system. The remote diagnosis system and the counter information function use common settings, which are already configured if you are using the remote diagnosis system. Reference: What is the Copy Track function? The Copy Track function keeps track of the number of sheets of paper used by each account number. When the Copy Track function is enabled, anyone wanting to use the copier must first enter the appropriate password associated with the account number on the copiers control panel. A count is maintained for each account number, and the administrator of the copier is provided with quick and simple access to usage data.
Counter information display screen
Devices compatible with the counter information acquisition function As of May 2003, the following devices are compatible with the counter information acquisition function. (A device must have the printer controller option or scanner option installed in order to use the counter information function.) Applicable devices appear in the device list described under 10.5 Registering Devices Using This Function With the PageScope Net Care Server (This procedure is performed from the PageScope Net Care server.) (p. 94). CF3102/2002 Di470/552 Di3510(f)/3010(f)/2510(f)/2010(f)
10.1 Configuring E-Mail Transmission and Reception Settings for Devices (This procedure is performed from the device.)
In order for the device to send and receive e-mail messages, certain settings must be specified. The procedure for specifying the settings differs depending on the device. For details on the setting procedure, go to http://www.pagescope.com. Main parameters SMTP Server IP Address: Type in the host name or IP address for the SMTP server. POP3 Server IP Address: Type in the IP address of the POP3 server. POP3 Server Login User Name: Type in the user name for logging into the POP3 server. POP3 Server Login Password: Type in the user password for logging into the POP3 server. Device E-Mail Address: Type in the e-mail address of the device. (Normally, the device e-mail address is in the form POP3_server_login_user_name@dom ain_name.)

10.2 Enabling the Copy Track Function on the Device (This procedure is performed from the device.)
In order to use this function, the Copy Track function must be enabled for the device. The procedure for specifying the setting differs depending on the device. Refer to the User Manual included with the device.
10.3 Specifying Initial PageScope Net Care Server Settings for Using This Function1 (This procedure is performed from the PageScope Net Care server.)
Select the check box next to the Counter Reader. Click the Apply button.
10.4 Specifying Initial PageScope Net Care Server Settings for Using This Function2 (This procedure is performed from the PageScope Net Care server.)
Specify the following settings in order to use this function. 1. Click the down arrow button above the pane along the left side of the window, and then select Counter Reader in the list that appeared. If you are using the HTML mode, select Counter Reader in the list, and then click the Go button. 2. Double-click the Server Setting icon (single-click in HTML mode). 3. Specify the settings for the following parameters from the server.
Enable Counter Reader (display only): This check box is selected automatically whenever the Counter Reader check box is selected on the E-mail Function/Server screen.
Time of Data Acquisition: Specify the time for requesting counter information. Preservation Period: Specify how long the counter information is kept.
10.5 Registering Devices Using This Function With the PageScope Net Care Server (This procedure is performed from the PageScope Net Care server.)
From the devices that support this function, register with the PageScope Net Care server the devices to be managed. 1. Double-click the Device Setting icon (single-click in the HTML mode) in the Counter Reader menu tree.
Select the device to be registered and then click the OK button. Specify the settings. Enable Counter Reader: Select this check box to activate the counter information acquisition function. E-mail Address: Type in the e-mail address of the device.
10.6 Viewing Counter Information
The counter information can be viewed. In the procedure for viewing the information, you can select whether to display the total counters, the size counters or the track counters. Only the devices whose Enable Counter Reader check box is selected appear in device list. See 10.5 Registering Devices Using This Function With the PageScope Net Care Server (This procedure is performed from the PageScope Net Care server.) (p. 94) for more information. 1. Double-click the Remote Care Counter icon (single-click in the HTML mode) in the Counter Reader menu tree. The devices managed with this function appear in the list.