Problems with user accounts and account groups.. 87 Problems with network devices... 89 Problems with MarkVision Messenger.. 91 Problems with actions.... 92 Miscellaneous problems... 95
Chapter 7: Frequently Asked Questions. 97
How do I get to the server after installing?... 97 How do I discover printers?... 98 Is IPX supported?.... 99 Is there any way to speed up device discoveries?.. 99 How do I set up Printer Inventory?... 99 How do I set up Job Statistics?... 101 What are the differences between the Application and the Web Client?. 102 What do the lines through some devices mean?.. 102 How do I create a filter and apply it to a folder?... 103

Contents 4

What is MarkVision Messenger?... 104 How do you create actions?... 105 Where is the README file?... 106 How do I change the MarkVision Web Server port?.. 107

Contents 5

1 Introduction to MarkVision Professional

Introduction

MarkVisionTM Professional (MVP) is a Web-enabled device management utility designed for IT staff. MarkVision works as a client-server application. The server component is responsible for discovering and communicating with devices on the network and providing information about them to a client. The client is then responsible for displaying information about the devices to a user and providing them with an interface to manage those devices. The ability to use MarkVision through a web client provides the convenience of accessing all of MVP's management options from virtually any location. While MarkVision's built-in security provisions prevent unauthorized access to devices on your network, an authorized user can access an instance of the web client by connecting to the MarkVision Server through supported web browsers. After logging on, all of the information being managed by MarkVision becomes instantly available to authorized users anywhere with web access. MarkVision's highly customizable format and various tasks also provide you with highly versatile options for managing your devices. You can configure MarkVision to display specific device information, so you see only the information of interest to you. By using Quick Find or by creating Discovery Profiles, you can quickly and efficiently locate specific devices on your network. Extensive Folders and Filters can then be used to group devices based on one or multiple characteristics (such as color capability, input capacity, and speed) or conditions (such as cover open, low toner, low paper, and paper jam). The goal of MarkVision Professional is to provide the most comprehensive and efficient device management capabilities available. Here are a few brief examples of what MarkVision can do: MarkVision helps to: Quickly troubleshoot printing issues on the network and fix them before they become critical and disruptive. Remotely perform printer and print server maintenance and routine updates.

/tmp/markvision-pro-hpux1x.pkg
7 Make sure Change Software View is set to All Bundles. If it is not:
a b Click Change Software View. On the Software View screen, click All Bundles. Then, click OK.
8 On the Specify Source screen, click OK. 9 Select the bundles you want to install. There are two ways to mark the packages: for installing
all the MarkVision packages at once or installing individual packages. To install all the MarkVision packages at once a b c Click the MarkVisionPro bundle. Go to the Actions menu, select Mark for Install. This marks all the MarkVision Professional packages for install. Skip to the next step.
To install individual packages a b c Double-click the MarkVisionPro bundle. This displays the server and client packages. Double-click each package bundle to view its contents. For each package that you want to install, click the package, then go to the Actions menu and select Mark for Install. A Yes appears beside each package that you have selected to install.
10 Go to the Actions menu and select Install (analysis). 11 Click OK. A confirmation message appears. 12 Click Yes to start the installation.
Note: If the HOME variable was not set for root when you started SAM, an error message appears. Ignore the message and click OK.
13 During Installation, select Logfile to view the installation log.
Important: Make sure there are no errors or warnings during installation.
14 When installation is finished, select Done to return to the SD Install-Software Selection

screen.

Installing MarkVision Professional 17
15 Click File, and then click Exit to return to the Software Management screen. 16 Enter the following in the command line and answer any questions that may appear:
/opt/lexmark/setup.mvjserver This file will set up the MarkVision Server users for use with the MarkVision Professional server.
2 Type the following in the command line and press Enter:

smit install_latest

3 When prompted to enter the input device directory for software, enter:
/tmp/markvision-pro-aix.pkg
4 All packages are normally installed by default, though you can choose to install some
packages individually. To install only the packages you want: a b c Under the Software to Install option, select List. Select the packages you want to install. Select Do.
5 Specify any other install options, such as COMMIT. 6 Select Do to begin installing MarkVision Professional. A message is displayed when
installation is finished.
7 Enter the following in the command line and answer any questions that appear:
/usr/lpp/markvision_pro/setup.mjserver

RedHat Linux; SuSE Linux

Installing MarkVision Professional 20
Therefore, the link can be created as follows: # /bin/ln -s /usr/local/java /usr/mvp_java MvService The /usr/mv_pro/bin/MvService command is used to start and stop the MarkVision Professional Server as a Unix daemon. $ man MvService MvWebService The /usr/mv_pro/bin/MvWebService command is used to start and stop the Tomcat Web server. Tomcat is the official reference implementation of the Java Servlet 2.2 and JavaServer Pages 1.1 technologies. (For more information on the Tomcat web server, visit the official Tomcat Web site at: http://jakarta.apache.org/tomcat/index.html.) The MvWebService process is used to provide the following services over HTTP: Serve the MarkVision Professional web client Provide access to MarkVision Messenger Provide browser-based access to MarkVision Professional documentation
To access the above features, point your browser to port 9180 of the machine where you installed MarkVision Professional Server with the following URL: http://<markvision-server-host>:9180/markvision or http://<markvision-server-host>:9180/messenger
NFS mounting the MarkVision Professional UNIX client
You can install MarkVision Professional on one host computer and export the file system to other host computers for mounting. Using NFS eliminates the need to perform individual installations at each workstation and conserves disk space. We recommend to install both the MarkVision Professional UNIX client and server packages on one host computer. The host computer can then be designated as an NFS server, as well as the MarkVision Server. Client workstations can then mount the MarkVision Professional directory on the server, and run the MarkVision Professional UNIX Client locally. Important: The NFS server and client workstations must use the same operating system. To NFS mount the MarkVision Professional UNIX Client

1 Configure the server.

a b Make sure youre logged on with root user authority. Install the MarkVision Professional UNIX client. Follow the directions for the operating system youre using.
Installing MarkVision Professional 21
Export the directory where you installed the MarkVIsion Professional UNIX Client. For example: /opt/lexmark/ or /usr/local/lexmark/

2 Configure MarkVIsion Professional on the local workstation.
a b c Make sure youre logged on with root user authority. NFS mount the MarkVision Professional directory from the server (Refer to your operating system documentation for mounting instructions). Run the install script in the mounted MarkVision Professional directory. The script creates symbolic links to this directory in /usr/mvp. The following example uses /mnt as the mount point. cd /mnt/lexmark./MVJclient.link
To uninstall the MarkVision Professional UNIX Client
1 Run the uninstall script which removes the symbolic links to the mounted directory from /usr/

mvp./MVJclient.unlink

2 Unmount the MarkVision Professional directory. Refer to your operating system
documentation for unmounting instructions. Removing MarkVision Professional packages With root authority, you can remove MarkVision Professional using these utilities:
Operating system HP-UX IBM AIX RedHat; SuSE Linux Sun Solaris SPARC Package removal tool sam smit rpm -e pkgrm
Depending on the utility on your system, either mark the packages for removal after you start the program, or provide the names of the packages you want to remove in the command line. Refer to your operating system documentation for more information. Removing remaining directories Package removal utilities usually do not remove directories shared by more than one package. The following two software packages share the same directory structure (install-directory>markvision) Enhanced Printer Drivers MarkVision Professional
Installing MarkVision Professional 22
After removing all the previously mentioned MarkVision packages (if one or more were installed), some directories may need to be removed manually. To see if any directories remain after removing all the MVP packages, check the directory where you installed MarkVision. By default, MVP installs in either /opt/lexmark/ or /usr/local/lexmark/.
Installing MarkVision Professional into CDE
You can integrate MVP into the Common Desktop Environment (CDE). Integrating installs CDE icons, actions, and online Help. To integrate MarkVision Professional into the CDE:
1 Make sure you have root user authority. 2 Type the following in the command line:
/usr/bin/mark2cde On some CDE systems, the MarkVision Professional CDE icons may not appear after installing the MarkVision Professional CDE snap-in. The icons appear after logging out and logging back in again. If you encounter problems while running mark2cde manually, try running it again using the Korn shell (ksh) rather than the Bourne shell (sh). Removing the MarkVision Professional CDE: When removing the MarkVision Professional client package, you must manually remove the CDE snap-in. To uninstall the CDE snap-in, as root, type the following in the command line: # /usr/bin/mark2cde -d

to install the /disk2 file system: mkdir /disk2/lexmark
2 Create a symbolic link pointing to the directory you created. For example:
ln -s /disk2/lexmark /opt/lexmark
Upgrading from previous versions of MarkVision
Prior versions of MarkVision for Windows are easily upgraded by running the installation program. All prior folders, filters, devices, and so on are retained with the new version. If you are upgrading from an earlier release of MarkVision Professional for Unix systems, make sure you upgrade your MarkVision clients and server(s) together. Note: When upgrading MarkVision Professional for Unix systems, you should remove the currently installed package, as well as the saved configuration. These files are stored in /var/spool/markvision. Remove all files except the vir_queues and vir_devices directories. Removing these directories will break any existing print queue created with Enhanced Printer Drivers (MV Print). For versions earlier than MarkVision Professional 6.0, such as MarkVision for Intranets, or classic MarkVision, We recommend that you uninstall the old version before attempting a new installation.
To export devices from classic MarkVision:
1 In Classic MarkVision, under the Configure - TCP/IP option, click the Manage Print Server
List button. Then, click Export to File.
2 Enter the location where you want the file stored. 3 Once you have exported the file, you need to edit the file to accommodate the current MVP
format. Configure the file path to match the following naming convention: IP <Ip address or hostname> <read community name> <write community name>
4 Install your new version of MVP 10.1, and then click Load in the Device Discovery task. 5 Select your updated file. Click OK. The list is imported for discovery.

Getting started

When you open MarkVision Professional for the first time, select the server you want to use. Enter the computer/hostname or IP address of the Machine running the MarkVision Server or click Browse to locate it, and then click Connect. After the setup wizard appears, use the steps outlined in the wizard to:

Getting started 25

Configure MarkVision Professional to your specific needs Locate and organize devices across your network Establish a device management strategy that lets you quickly begin working with MarkVision Note: To prevent MarkVision Professional from opening the setup screen at startup, check the Do not show me this setup window again box.

To configure MarkVision Professional
If you are new to MarkVision Professional, completing these steps in the setup wizard helps you to get the most out of what MarkVision has to offer. Depending on your needs, some steps may not be necessary.
1 Find your devices. Create device profiles and find printers and print servers on your

network.

2 Organize your devices. The setup wizard provides a default set of installation folders that
you can install on your system, or you can use the Folder Configuration task to organize your devices into folders based on criteria you choose.
3 Customize your device information. The setup wizard provides default sets of custom
tables and views, or you can use the Custom Views and Custom tables tasks to customize the ways that you view your devices. Creating custom tables. Use the Custom Tables task to create a table of specific device information. A custom table can be exported as a comma separated variable (.csv) file, which can be opened by spreadsheet or word processing software. Creating custom views. Use the Custom Views task to create multiple views that let you view only the printer attributes you want to see.
4 Secure access to available information. Use the User Accounts and User Groups task to
grant or restrict access to tasks and devices.
Invoking the MarkVision Client
Select which version of the MarkVision client you want to use. You can use either the MarkVision Client Application or the MarkVision Web Client.
Starting the MarkVision Application
In the application form, the client is installed locally, so it can be launched just like any other program. For example, in Windows environments, you can double-click the MarkVision Professional icon on the desktop, or go to Start Programs Lexmark MarkVision Professional.

Getting started 26

Accessing the MarkVision Web Client
Since the MarkVision Web Client is browser-based, you will need to open your browser and point it to the MarkVision URL: http://<your server>/markvision In this URL <your server> is the IP address or hostname of the machine that is running the MarkVision Server. Note: If during installation you did not make MarkVision Professional the default server on your machine, you must use the non-standard port number (9180) in the URL: http://<your server>:9180/markvision.

Font Cartridges FTP Destinations General Settings (Printer) General Settings (Print Server) Generic File Download
View information about any installed font cartridges. Create and manage FTP destinations for selected devices. View or modify printer settings, such as job timeout, emulation, and power saver. View or modify print server settings, such as job timeout, contact name, contact locations, and network speed. Download miscellaneous files such as postscript files, universal configuration files (UCF), or font files to one or multiple devices on your network. Return to the Home screen. Open the Lexmark home page on the Web. View or modify a device's HTTP settings. View settings for paper trays and other printer inputs. Gather and store information about your print jobs.
Home Home Page (On the Web) HTTP Settings Inputs Job Statistics: Trend Analysis

Basics 31

Task Job Timeout (Print Server) LexLink Map MarkVision Messenger Launch MFP - Backup Configuration Information MFP - Default Copy Settings MFP - Default Scan to E-mail Settings MFP - Default Scan to Network Settings MFP - Features MFP - General Settings MFP - LDAP Settings MFP - Manage Function Access MFP - OptraImage Job Statistics Settings MFP - Specify External Destination File MFP Status Names of Devices NetWare Network Time Protocol Operator Panel Operator Panel LCD Operator Panel Lock/ Unlock Output Bin Names Page Counts Paper Settings
Function View or modify a device's job timeouts. View or modify the LexLink network settings. Place device icons on a graphical representation of your organization to illustrate the distribution of your printers. Open the MarkVision Messenger application. Create a backup copy of all configuration settings on MFP device(s). The backup copy will be used to restore the settings during disk recovery or code update operations. View or modify Copy Settings for an MFP device. View or modify Scan to E-mail Settings for an MFP device. View or modify Scan to Network Settings for an MFP device. View feature information for multifunction devices. View or modify General Settings for an MFP device. View or modify LDAP Settings for an MFP device. View or modify Function Access for an MFP device. View or modify OptraImage job statistics settings for an MFP device. View or modify OptraImage external destination settings for an MFP device. View the current status conditions of multifunction devices. View or modify a device's name. View or modify the NetWare network settings. Synchronize a print server's internal clock with the MarkVision Server. Display a functional operator panel for a specified printer. Display the LCD display from the operator panel for a specified printer. Remotely lock and unlock a printer operator panel. View or modify a printer's custom bin names. View a printer's current page count information. View or modify a printer's paper settings.

7 Click OK to return the Manage Discovery Profiles screen. The entered devices are now listed

under the Include tab.

8 Click Apply.
Note: If you want to discover a device or group of devices without creating a profile, see Adding devices.

Discovering devices

1 Go to MarkVision Device Discovery Manage Discovery Profiles. 2 Select the profile from the Discovery Profiles window that encompasses the devices that

you want to discover.

3 Click Start.
Adding and removing devices 36
4 MVP communicates with the devices included in the selected profile. To stop a discovery at
any time, click Stop Discovery. Note: Performing a discovery with the Full Discovery profile, or any profile that includes all of the devices on your network, requires a large amount of CPU usage. Running a full discovery can render the MarkVision Server virtually unusable while the discovery is executing.
Including and excluding devices
The Include and Exclude tabs on the Manage Discovery Profiles screen display lists of devices that are to be included or excluded from the profiles current device list respectively. When creating a profile, if there are certain devices that were listed in the device range that you entered that you do not want to include in the profile, select the Exclude tab and add that device to the exclude list. You can then use the Remove and Remove All buttons to remove devices from the include/exclude lists. Examples: If you are the network administrator and know the addresses of routers and computers on your network and do not want to have extraneous traffic created by the discovery, add the addresses of your routers and computers to the exclude list. If you want to manage all printers on the 70 subnet except for the secretary's printer, add the 70 subnet in your include list, and then add your secretary's printer address in your exclude list.

Advanced features

To configure advanced device discovery features, click the Advanced tab from the Device Discovery main window. The following are features that may be customized for an advanced device discovery profile: Query each address: MarkVision Professional sends an individual query to each address specified in the device discovery. SLP Multicast: MarkVision Professional sends a single SLP request over the network. An SLP Multicast only generates a brief spike in network traffic, and discovers only Lexmark devices. Also search for other vendors' devices: MarkVision Professional discovers non-Lexmark devices on the network. Maximum number of seconds to wait for a device to respond: This specifies the maximum amount of time to wait for a device response during device discovery. Adjust this value if devices are not responding or network traffic is heavy. Maximum number of seconds to wait for responses to an SLP Multicast: This specifies the maximum amount of time to wait for a print server response during an SLP Multicast. Adjust this value if print servers are not responding or network traffic is heavy. Only supported print servers are discovered during an SLP Multicast.

Adding and removing devices 37
Number of retries to perform when a device does not respond: This specifies the number of attempted retries before an address is ignored. Setting this value beyond 1 does not normally provide greater accuracy. Setting this value to zero (0) disables retries, which may substantially increase speed with little impact on accuracy. Note: Each Discovery Profile can have its own advanced settings.

Import / Export buttons

You can use the Import and Export buttons to import or export profiles for discovery. They are saved in the industry standard XML format.

Load / Save buttons

The Save button saves the information in the Devices to Include on the Server and Devices to Exclude from the Server fields as a text file, which can later be retrieved using the Load button.

Scheduling

To schedule discoveries, select the Schedule task from the All Tasks menu. You can schedule device discoveries to occur on a daily, weekly, or monthly basis. This ensures that the list of devices MarkVision Professional manages is always current. If your device discoveries are network-intensive, you can schedule them to occur at off hours, when network traffic is at a minimum. Select the profile that you want to use for the discovery. Then, choose the initial day from the Start time: box, and select the time at which the discovery is to occur. You can then decide to have the discovery occur once, daily, weekly, or monthly. When all of your selections are made, click OK. For more information on scheduling, see Scheduling tasks.

Naming devices

After you have found all of the devices that you want to manage with MarkVision Professional, you can establish the name that MarkVision will use to identify the device. MarkVision uses a specific algorithm to determine a devices name. First, it looks to see if a name has been assigned to it from the Names of Devices task. Then MarkVision looks for the following in order: TCP/IP address, hostname, IPX address, Serial Number, and then Property Tag. The order of this list can be changed using the Administrative Settings task. From the All Tasks menu on the MarkVision Home screen, select Custom Names. With this task, you can select the devices that you want, and enter any name you want for the device. For example, My Printer. Note: You must have administrative access to name devices or to use the Administrative Settings task.

Managing plug-ins 54

Install New When you click Install New, a dialog box appears that lets you select a plug-in from the directory to be installed on the server. Once a plug-in file has been selected, a confirmation screen appears, containing more specific information about the plug-in(s) that you have selected, and provides you with the option to proceed with installation. The successful installation of a plug-in is then announced to all clients connected to the server through the MVP message window located at the bottom of the MVP Home screen.
After a plug-in has been installed on the server, the MVP client receives information on the plug-in versions that have been installed and details on which plug-ins contain downloadable client components. If new client components are available, the client determines if the server and itself are compatible and then automatically downloads the client component of any plug-ins that it does not already have. Note: If the client and server are not compatible because the client contains a component that the server does not have, a warning message is issued and any incompatible client components are removed.

Generic file download

The Generic File Download task lets you download miscellaneous files from the MarkVision Server to one or multiple devices on your network. As a result, various file types, including universal configuration files (UCF), can be instantly distributed to any devices that MarkVision manages. The Generic File Download task is available under the All Tasks menu, or by clicking Settings Generic File Download on the MarkVision Professional Home screen. You can also schedule the download of files by using the Scheduling task.
Using the Generic File Download task
1 Select the file(s) that you want to download from the list of available files on the MarkVision
Server. If there is a file from another location that you want to include in the list, click Load to browse for local files that you can load onto the server.
2 Click the (>) button to move the files to the file management table on the right side of the
screen. Note: Clicking Remove removes the selected files from the list of available files, subsequently removing the files from the servers file store, as well as the file management table.
3 In the file management table, click the Target Directory tab to select the files target location.
Then, click the Remote Directory tab to specify the directory name.
4 Click Next. 5 Select the device or devices to which you want to download the selected file(s).

Generic file download 55

Monitoring printer supplies 62
Moving the MarkVision Server
As newer hardware becomes available, it may become necessary to move the MarkVision Professional Server to another machine. Since MarkVision Professional is extremely customizable, you may not want to repeat the process of creating folders, filters, and rediscovering devices. The following steps describe a method of creating a backup of MarkVision Professional's customized data, and integrating that data onto a new machine.
1 Stop the MarkVision Server. 2 Back up the directory in which the customized data files are stored.
In Windows, the default directory is: C:\Program Files\Lexmark\MarkVision Server\granite\data For UNIX, the default directory is: /var/spool/markvision/data For Macintosh, the default directory is: /var/spool/markvision/data
3 Install the MarkVision Server on the new machine. 4 Stop the MarkVision Server. 5 Replace the data files saved in step 2 into the same locations on the new machine. 6 Restart the MarkVision Server.
Note: The files listed above do not contain settings for window and frame sizes or positional information.
Starting and stopping the MarkVision Professional Server on a Windows system

For Windows 2000:

1 Go to Control Panel Administrative Tools Services and select the MarkVision

Server.

2 Click Start/Stop.
Note: You can use the same process to start or stop the MarkVision Web service. For Windows NT:
1 Go to Control Panel Services and select the MarkVision Server. 2 Click Start/Stop.
Note: You can use the same process to start or stop the MarkVision Web service.
Moving the MarkVision Server 63
For Windows XP and Windows 2003 Server:
1 Go to Control Panel Performance and Maintenance Administrative Tools
Services and select the MarkVision Server.
Starting and stopping the MarkVision Professional Server on a Macintosh system
To start the MarkVision Server, open a Terminal session and type: /usr/mv_pro/bin/MvService start To stop the MarkVision Server, open a Terminal session and type: /usr/mv_pro/bin/MvService stop
Starting and stopping the MarkVision web service on a Macintosh system
To start the MarkVision web service, type: /usr/mv_pro/bin/MvWebService start To stop the MarkVision web service, type: /usr/mv_pro/bin/MvWebService stop
Starting and stopping the MarkVision Professional Server on a UNIX system
To start the MarkVision Server, type: /usr/mv_pro/bin/MvService start To stop the MarkVision Server, type: /usr/mv_pro/bin/MvService stop
Starting and stopping the MarkVision web service on a UNIX system

How do I use MarkVision Messenger? 74
Step 5: Select specific events or folder
Depending on the Event Type you have chosen, you must now tell MarkVision Messenger either the Device Status Alerts your Action will monitor, or the folder whose events your Action will monitor.
If your Action is triggered by a Printer Folder Alert
1 Select a folder. 2 Click
If your Action is triggered by a Device Status Alert
From the Events screen you can:
Add an event to the Selected Events: list: 3 Choose whether to sort events by Type or Severity. Select an event category. Add events to the Selected Events: list by: Selecting an event, and then clicking. Selecting [All events], for example [All Input Alerts], and then clicking.

Clicking

to add all category events.
Remove an event from the Selected Events: list Select the event you want to remove, and then: Click to delete the event from the list.

Notes:

to delete all events from the list.
Selecting [All events] adds all category events to the Selected Events: list, even ones added to the server later. You can select from one or more event categories, one or more events, or a combination of the two.

Step 6: Select devices

You must choose which devices you want to monitor. For your convenience, MarkVision Messenger provides you with a list of all available devices capable of producing the events you selected. From the Event Sources screen, you can:
How do I use MarkVision Messenger? 75
Select All Devices on the MarkVision Server to monitor all devices, even ones added to the server later. Select Devices in a Specified Folder to monitor all devices in a specified folder, even ones added to the folder later. Select Selected Devices to specify which devices to monitor.
If you choose Selected Devices, you can: Click Notes: If your Action is triggered by a Folder Event, you may be confused to be asked to choose a folder for a second time. By choosing a folder on this screen, you can narrow the list of printers you are interested in. In MarkVision Professional, printers can occupy more than one folder at a time. For example, if your Action is triggered when printers move into a folder named "Toner Level < 10%," and you only want to monitor printers in the folder named "Building 7." select the "Building 7" on this screen. MarkVision Messenger will execute your Action when a printer from the "Building 7" folder enters the "Toner Level < 10%" folder. Click the name of a specific device in the Selected Devices list to select it. Click Select All to select all devices currently in the Selected Devices list. Click Deselect All to remove all devices selections from the Selected Devices list. when you're ready to continue.

Click the box to the left of a device name to select it. Click Select All to select all devices. Click Deselect All to remove all device selections.

4 When you're finished:

Notes: User-defined data is user specific and cannot be viewed or altered by another user. The Data: field is limited to 80 characters. Click Apply to save your changes and refresh the Set User Data screen. Click Done to return to the MarkVision Messenger Home screen.

Generating reports

You can create Actions to generate event-specific reports. For example, you're an account administrator and you want to set up an Action to generate a report containing billing and delivery information for all supplies that have been ordered.
1 From the MarkVision Messenger Home screen, click Create New. 2 Enter your Action information in the setup screens that follow, and then click Next. 3 From the Events screen, select Supplies Alerts from the Categories: list. 4 Select the events you want to monitor and click the (>) button to add them to the Selected

Events: list.

5 Click Next when you are ready to continue. 6 Select the devices you want to monitor, and then click Next. 7 Enter your command information and keywords in the appropriate fields. 8 Click Next, and complete the remaining steps.
How do I use MarkVision Messenger? 81
Keeping a log of paper jams
You can create an Action to keep a log of specific device events. For example, you may want to keep a log of paper jams to determine the average time it takes for them to be cleared. To set up an Action to log paper jams:
1 From the MarkVision Messenger Home screen, click Create New. 2 Enter your Action information in the setup screens that follow, and then click
3 From the Event Type screen, select Printer Device Status Alerts, and then click 4 From the Events screen, choose [Output Alerts] from the Categories: list. 5 Select Paper Jam as the event, and then click 6 Click
to add it to the Selected Events: list.
7 Select the devices you want to monitor, and then click
8 Select Execute a Command Line on the MarkVision Server, and then click
Note: Because command lines are run on the MarkVision Server, you must be logged in as the MarkVision administrator to select this option.
9 Enter the name of an executable command in the Command Path: field.
Note: Make sure the command you enter can accept the keywords you insert and write them to the end of a log file.
10 Select the keywords you want to appear in the log file, and then click
Command Line Parameters: field. Note: Make sure you insert the keywords in the correct order.

to add them to the

11 Click
12 From the Select a filter screen, select Trigger on Either Active or Clear.
Note: This creates two lines in the log file: one that logs the time at which paper jams occur, and another that logs the time they are cleared.

MarkVision Professional 11.0

Users Guide

June 2005

www.lexmark.com

Lexmark and Lexmark with diamond design are trademarks of Lexmark International, Inc., registered in the United States and/or other countries. 2005 Lexmark International, Inc. 740 West New Circle Road Lexington, Kentucky 40550

Edition: June 2005

The following paragraph does not apply to any country where such provisions are inconsistent with local law: LEXMARK INTERNATIONAL, INC., PROVIDES THIS PUBLICATION "AS IS" WITHOUT WARRANTY OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, THE IMPLIED WARRANTIES OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE. Some states do not allow disclaimer of express or implied warranties in certain transactions; therefore, this statement may not apply to you. This publication could include technical inaccuracies or typographical errors. Changes are periodically made to the information herein; these changes will be incorporated in later editions. Improvements or changes in the products or the programs described may be made at any time. References in this publication to products, programs, or services do not imply that the manufacturer intends to make these available in all countries in which it operates. Any reference to a product, program, or service is not intended to state or imply that only that product, program, or service may be used. Any functionally equivalent product, program, or service that does not infringe any existing intellectual property right may be used instead. Evaluation and verification of operation in conjunction with other products, programs, or services, except those expressly designated by the manufacturer, are the users responsibility. Lexmark, Lexmark with diamond design, MarkNet, MarkVision, and Optra are trademarks of Lexmark International, Inc., registered in the United States and/or other countries. MarkTrack and OptraImage are trademarks of Lexmark International, Inc. PCL is a registered trademark of the Hewlett-Packard Company. PostScript is a registered trademark of Adobe Systems Incorporated. All other trademarks are the property of their respective owners. 1998, 2005 Lexmark International, Inc. All rights reserved. UNITED STATES GOVERNMENT RIGHTS This software and any accompanying documentation provided under this agreement are commercial computer software and documentation developed exclusively at private expense.

Licensing Notice

This product contains software developed and copyrighted by Lexmark. In addition, the product software may contain: Software licensed under the provisions of the GNU General Public License version 2 and/or the GNU Lesser General Public License version 2.1 Software licensed under other licenses Click the title of the document you want to review: Third-party licenses The third-party software covered by these third-party licenses is free software; you can redistribute it and/or modify it under the terms of the licenses referenced above. These licenses do not provide you any rights to Lexmark copyrighted software. Software source code This product includes software, JmDNS 0.2, developed and distributed by Arthur van Hoff and Ric Blair and distributed according to the GNU Lesser General Public License, v2.1 (http://www.gnu.org/copyleft/lesser.txt). The sourcecode is available locally at: -- Windows: <install dir>\MarkVision Server\granite\src\jmdns_src.zip -- Linux/Mac: /usr/mv_pro/src/jmdns_src.zip -- Novell: SYS:\LEXMARK\MVPS\SRC\JMDNS_SRC.ZIP

Contents

Chapter 1: Introduction to MarkVision Professional. 7
Introduction.... 7 Terms used in this document... 8 Whats new in MarkVision Professional 11.0.. 8 MarkVision components... 9 System requirements... 11
Chapter 2: Using MarkVision Professional.. 17
Installing MarkVision Professional... 17 Getting started.... 29 Basics.... 32
Chapter 3: Configuring MarkVision Professional. 40
Adding and removing devices... 40 Creating folders.... 44 Using filters.... 46 Creating user accounts and user groups... 48 Assigning user privileges... 51
Chapter 4: MarkVision Professional Security.. 52
Adapter password conformance.. 52 Confidential print job settings... 54 Secure communication... 56 Secure viewing of encrypted hard disk drives... 60 User authentication... 60
Chapter 5: Managing devices... 64
Finding the devices you want... 64

MarkVision components 9

plug-in for UNIX and other platforms, go to: http://java.sun.com/products/plugin/ index.html. The MarkVision Client application and the Web Client are essentially the same program. All information that is being managed by the MarkVision Server is available to users of either the application or Web Client. The only differences are that the application does not require installation of the Java plug-in and may require less startup time because some files are stored locally on the users workstation. However, anyone who does not run MarkVision Professional on a regular basis, or who is not currently working from their workstation, should use the Web Client version of MVP. In this case, there is no need to install any MarkVision files in order to use the client.

MarkVision Messenger

MarkVision Messenger works with MarkVision Professional to provide technicians with e-mail notification or command line execution when a network printer triggers a pre-defined event (such as Paper Tray Missing, Toner Low, and many more). The heart of MarkVision Messenger is a service that runs inside the MarkVision Server. To use this service, the user creates actions using a browser-based interface. Users can access MarkVision Messenger either by launching it from the Action menu in the MVP application, or by using the URL http://<yourserver>/messenger in your browser. For more information, see the MarkVision Messenger section of this Users Guide.

MarkVision Server

The MarkVision Server is the engine that powers MarkVision. The MarkVision Server is the single point of contact between an instance of the MarkVision Client and all of the devices that MVP manages. The first time a client requests information, the MarkVision Server gathers the new information from the device and stores it in a cache. Each subsequent request for the same information is then retrieved from the cache. This saves valuable network resources by eliminating redundant network traffic from duplicate requests. The MarkVision Server also eliminates the complexity of talking to a wide variety of network devices. Client programs only need to send a single protocol to the server, which in turn knows how to communicate with the devices. In order for the system architecture to work, at least one MarkVision Server must exist on a network. It is possible to install multiple instances of the MarkVision Server on a network, however, a client can only connect with one server at a time.

Installing MarkVision Professional for Windows and Mac OS X systems
To install MarkVision Professional 11.0:
1 Go to www.lexmark.com. 2 Click Products and Supplies.
Installing MarkVision Professional 18
3 Click Software. 4 Click MarkVision Professional. 5 Download the MarkVision Professional 11.0 package. 6 Open the MarkVision Professional Installation package, and follow the instructions on the
screen. For a successful installation The operating system must be supported by MarkVision Professional. You must use a supported web browser.
To uninstall MarkVision Professional
To remove MVP from a Windows system, select MarkVision Professional in the Add/Remove Programs application, or go to Start Programs Lexmark Lexmark Software Uninstall. For a Mac OS X system, run the MarkVision Professional Uninstaller application located in Applications/ Utilities. This will shut down both servers that are running and then remove all aspects of MarkVision Professional.
Windows default file locations
MarkVision Application C:\Program Files\Lexmark\MarkVision Professional MarkVision Server C:\Program Files\Lexmark\MarkVision Server\Granite
Macintosh default file locations
MarkVision Application /Applications/MarkVision Pro Client MarkVision Server /Applications/Utilities/MarkVision Pro Server Control
Installing MarkVision Professional for UNIX systems
MarkVision Professional supports multiple UNIX operating systems.
Installing MarkVision Professional 19
1 Download the MVP package file from the Lexmark Web site into the /tmp directory, and
extract the package file: # /usr/contrib/bin/gunzip /tmp/markvision-pro-hpux11.pkg.gz
2 Start the System Administration Manager by typing /usr/sbin/sam &. 3 On the SAM areas screen, click Software Management. 4 Click Install Software to Local Host. The SD Install-Software Selection screen and Specify
Source dialog appear. If these dialogs do not appear, go to the Actions menu and click Change Source to open the Specify Source dialog.
5 Make sure that the hostname of the computer that you are installing on appears in the Host
Name text box. If it does not, enter the hostname or select it from the list.
6 In the Source Depot Path field, enter the full path to the HP-UX package file:
/tmp/markvision-pro-hpux11.pkg
7 Make sure Change Software View is set to All Bundles. If it is not:
a b Click Change Software View. On the Software View screen, click All Bundles, and then click OK.
8 On the Specify Source screen, click OK. 9 Select the bundles you want to install. There are two ways to mark the packages: for
installing all the MarkVision packages at once or installing individual packages. To install all the MarkVision packages at once a b c Click the MarkVisionPro bundle. Go to the Actions menu, select Mark for Install. This marks all the MarkVision Professional packages for install. Skip to step 10.

any time, click Stop Discovery. Note: Performing a discovery with the Full Discovery profile, or any profile that includes all of the devices on your network, requires a large amount of CPU usage. Running
Adding and removing devices 41
a full discovery can render the MarkVision Server virtually unusable while the discovery is executing.
Including and excluding devices
The Include and Exclude tabs on the Manage Discovery Profiles screen display lists of devices that are to be included or excluded from the profiles current device list respectively. When creating a profile, if there are certain devices that were listed in the device range that you entered that you do not want to include in the profile, select the Exclude tab and add that device to the exclude list. You can then use the Remove and Remove All buttons to remove devices from the include/exclude lists. Examples: If you are the network administrator and know the addresses of routers and computers on your network and do not want to have extraneous traffic created by the discovery, add the addresses of your routers and computers to the exclude list. If you want to manage all printers on the 70 subnet except for the secretary's printer, add the 70 subnet in your include list, and then add your secretary's printer address in your exclude list.

Advanced features

To configure advanced device discovery features, click the Advanced tab from the Device Discovery main window. The following are features that may be customized for an advanced device discovery profile: Query each address: MarkVision Professional sends an individual query to each address specified in the device discovery. SLP Multicast: MarkVision Professional sends a single SLP (Service Location Protocol) request over the network. An SLP Multicast only generates a brief spike in network traffic. Also search for other vendors' devices: MarkVision Professional discovers non-Lexmark devices on the network. Maximum number of seconds to wait for a device to respond: This specifies the maximum amount of time to wait for a device response during device discovery. Adjust this value if devices are not responding or network traffic is heavy. Maximum number of seconds to wait for responses to an SLP Multicast: This specifies the maximum amount of time to wait for a print server response during an SLP Multicast. Adjust this value if print servers are not responding or network traffic is heavy. Only supported print servers are discovered during an SLP Multicast. Number of retries to perform when a device does not respond: This specifies the number of attempted retries before an address is ignored. Setting this value beyond 1 does not normally provide greater accuracy. Setting this value to zero (0) disables retries, which may substantially increase speed with little impact on accuracy. Note: Each Discovery Profile can have its own advanced settings.

Creating folders 45

You can also use the Load and Save buttons to import or export a filter set. The Save button saves the filter criteria you have selected as a file which can later be retrieved using the Load button. For more information on creating filters, see Using filters.

Using filters

The Filters screen lets you create a filter set, which limits the number of devices visible in a list or folder to only those exhibiting the characteristics you specify. Filters can have multiple criteria, allowing for specific device selection. When you create a folder, you have the option to create a filter for that particular folder, or load a previously saved filter and apply it to the folder. A folder with no filter contains all the devices of its parent folder. There are two types of filters: Basic: Choose one or more common device characteristics as filter criteria. Advanced: Create multiple filter criteria, some of which require characteristics to be typed into the Value list box. For example, if you have a brand XYZ printer model (that is not in the list of available printer models) with Job Timeout set at 90 seconds, you could specify both:
Parameter Model: Operation Equal To Value XYZ

Parameter Job Timeout:

Operation Equal To

Value 90

In the above example, both the "90" and "XYZ" would be manually typed into the Value list box. You can also filter devices by conformance (or lack of conformance) with specific device policies. To create a Device Policy Conformance filter, select the parameter Policy Conformance and select either Is in conformance with or Is not in conformance with for the operation. The value will be one of the device policies on the MarkVision Server (unless no policies have been created yet). For example:
Parameter Operation Value
Policy Is in conformance with Janes Printer Policy Conformance
Note: Only printers that have all values specified in Janes Printer Policy are visible if this filter is used. Click New to add additional filter criteria; click the red X to remove filter criteria.

Using filters 46

When multiple conditions are selected
Clicking the All conditions must be met radio button means that every device must meet every criterion displayed by the filter. Clicking the At least one condition must be met radio button means that devices must meet only one condition displayed by the filter.

Device Type

You can choose to have your filter include printers, print servers, or both. Specify this in the Device Type list box.

Example 1: Basic filter

John is in charge of keeping the printers in his company up and running. He would like to know which ones presently need human intervention or will need attention very soon. To accomplish this, he creates a Basic filter.

User authentication

MarkVision Professional utilizes three security techniques to authenticate user access to MVP: LDAP Server authentication, active session expiration, and account password expiration.
Secure viewing of encrypted hard disk drives 60
LDAP Server authentication
MVP Administrators can use their companys LDAP server to authenticate user IDs and Passwords, eliminating the need for MarkVision Client users to maintain separate login IDs and passwords for use with MarkVision Professional. If an administrator chooses to utilize LDAP authentication, when creating a new user account they will only enter the users existing network login ID and leave the password field blank. Then, when a user logs into MVP, they will enter the user ID and password that they use for their companys local network. The MarkVision Server then accesses the companys LDAP servers directory service and authenticates the users login through either a simple bind protected by SSL, or a secure bind using Kerberos. Note: The only directory service that MarkVision Professional 11.0 currently supports is Microsoft Active Directory. When enabling LDAP server authentication, administrators have three modes of LDAP authentication to choose from: Anonymous, simple (Default), and secure. The use of each of these modes of authentication is determined by how the LDAP server is set up. To use simple LDAP authentication, an MVP Server account will need to be set up on the LDAP server. Also, when using simple LDAP authentication to utilize SSL, select the SSL check box and then select the appropriate SSL certificate from the store to complete the setup. If using secure (Kerberos) LDAP authentication, the need to set up an MVP Server account will be determined by the current Kerberos configuration. For information on determining the need to set up an MVP Server account for Kerberos, see your Kerberos documentation.
To enable LDAP Server authentication
LDAP Server authentication is only accessible through the Master Administrator account. If you are upgrading from a previous version of MarkVision Professional, open the User Accounts and Groups task under the MarkVision menu, or select User Accounts and Groups from the All Tasks list. Select the administrator account and click Edit. If MarkVision Professional is being installed for the first time, the option to set up LDAP Server authentication will be available when creating the Master Administrator account. Note: LDAP authentication works for all user accounts with the exception of the Master Administrator account. As a result, the Master Administrator account will still need to contain a password that is unique to MarkVision Professional. Make sure that the administrator password is defined before proceeding with LDAP Server authentication setup.

User authentication 62

To use active session expiration
All Tasks list. Administrative Settings or select Administrative Settings from the
2 Under the Intervals section of the dialog, specify the active session expiration interval in
minutes (10 to 60 minutes). To remove active session expiration, delete the current number in the box.

3 Click OK.

Account password expiration
To reduce the likelihood of a password being compromised, administrators can choose to set a password expiration interval for user accounts. After a specified amount of time, a user account password will become invalid, forcing users to regularly change their MVP passwords. Account password expiration applies to all users with the exception of the administrator, unless LDAP Server authentication has been enabled. If LDAP Server authentication is used, account password expiration will not be enabled as password security will depend on your companys existing password security and network protocols. Note: To eliminate the need for the administrator to change each user account password for every expiration interval, all users should have access to the Change Password task.
To set the account password expiration interval
2 Under the Intervals section of the dialog, specify the account password expiration interval in
days. To remove the password expiration interval, select Never.
To change your account password
Change Password or select Change Password from the All Tasks list.
2 Enter your current password. 3 Enter your new password. 4 Confirm your new password. If the passwords match, the light next to the field turns green. If
they do not match, the light turns red.

5 Click OK.

User authentication 63

5 Managing devices

Finding the devices you want
There are numerous ways to find devices using MarkVision. You can search for one device using specific criteria, or multiple devices using a variety of methods. Note: MarkVision only recognizes devices that have been discovered using the Device Discovery task (see Adding and removing devices), or Quick Find by Address. Once MarkVision recognizes a device using one of those methods, that device can later be found by its other attributes, such as its serial number or a property tag. Here are some suggested methods for finding one or more printers in MarkVision: If you know a specific setting for a printer, you can use this attribute to find it. For example, you can find a printer using its IP address, name, serial number, or a property tag. First, select a task to perform. Using the Quick Find tab, pick the attribute you want to use in your search from the Select a field to search list. Type the attribute information in the appropriate box, and then select Find. You can substitute the asterisk (*) character as a wildcard for unknown information in your search. It acts as a placeholder for any number of characters. For example, you could enter 192.168.12.* as your search criteria. If you monitor only 10 printers in MarkVision, the easiest way to find the one you want is to scan the tabs in the Feature Overview task for the feature you want. Select Feature Overview (Printers) from the All Tasks list. Choose the Folders tab, and view the folder that contains the printers you want to choose from. You can then scan the various features columns. Click any column heading to sort the printers according to the criteria you want. With only a few printers, you should easily find the printer you are looking for. Let's say, however, that you have 800 printers distributed over a large network, and you need to find all the color printers with duplex units. First, scan your folders to see if you already have one for color or duplex printers. Otherwise: 3 Choose the Quick Find tab, and then select Other from the Select a field to search list. Click Find Parameters. Configure the filter to find only color printers with duplex units. For more information on configuring filters, see Using filters.

The successful installation of a plug-in is then announced to all clients connected to the server through the MVP message window located at the bottom of the MVP Home screen. After a plug-in has been installed on the server, the MVP Client receives information on the plug-in versions that have been installed and details on which plug-ins contain downloadable client components. If new client components are available, the client determines if the server and itself are compatible and then automatically downloads the client component of any plug-ins that it does not already have. Note: If the client and server are not compatible because the client contains a component that the server does not have, a warning message is issued and any incompatible client components are removed.

Generic file download

The Generic File Download task lets you download miscellaneous files from the MarkVision Server to one or multiple devices on your network. As a result, various file types, including universal configuration files (UCF), can be instantly distributed to any devices that MarkVision manages. The Generic File Download task is available under the All Tasks menu, or by clicking Actions Generic File Download on the MarkVision Professional Home screen. You can also schedule the download of files by using the Scheduling task.

Generic file download 70

Using the Generic File Download task
1 Select the file(s) that you want to download from the list of available files on the MarkVision
Server. If there is a file from another location that you want to include in the list, click Load to browse for local files that you can load onto the server.
2 Click the (>) button to move the files to the file management table on the right side of the
screen. Note: Clicking Remove removes the selected files from the list of available files, subsequently removing the files from the servers file store, as well as the file management table.
3 In the file management table, select the files target location in the Target Directory column,
then specify the directory name in the Remote Directory column.
4 Click Next. 5 Select the device or devices to which you want to download the selected file(s).

Resource Management

Resource Management is a new task in MarkVision Professional 11.0 that lets you upload various resource files such as fonts and overlays to the MarkVision Server. These files can then be distributed to your Lexmark network devices that have hard disks and/or Flash SIMMs. Unlike the Generic File Download task, which normally handles the distribution of miscellaneous files to your network devices, Resource Management is capable of handling the more complex formatting information involved in installing fonts and overlays. The Resource Management task supports the following font and overlay types: SFP - PCL Bitmap Font TTF - True Type Font PFB - Type 1 Font Overlay PCLXL Overlay PS Overlay PCL5

1 Stop the MarkVision Server. 2 Back up the directory in which the customized data files are stored.
In Windows, the default directory is: C:\Program Files\Lexmark\MarkVision Server\granite\data For Mac and UNIX, the default directory is: /var/spool/markvision/data
3 Install the MarkVision Server on the new machine. 4 Stop the MarkVision Server.
Monitoring printer supplies 84
5 Replace the data files saved in step 2 into the same locations on the new machine. 6 Restart the MarkVision Server.
Note: The listed files do not contain settings for window and frame sizes or positional information.
Starting and stopping the MarkVision Professional Server on a Windows system

For Windows 2000:

1 Go to Control Panel

Server.

Administrative Tools
Services and select the MarkVision

2 Click Start/Stop.

Note: You can use the same process to start or stop the MarkVision Web service. For Windows NT:
1 Go to Control Panel 2 Click Start/Stop.
Services and select the MarkVision Server.
Note: You can use the same process to start or stop the MarkVision Web service. For Windows XP and Windows 2003 Server:
Performance and Maintenance Services and select the MarkVision Server.
Note: You can use the same process to start or stop the MarkVision Web service.
Starting and stopping the MarkVision Professional Server on a Macintosh system
To start the MarkVision Server, open a Terminal session and type: /usr/mv_pro/bin/MvService start To stop the MarkVision Server, open a Terminal session and type: /usr/mv_pro/bin/MvService stop
Starting and stopping the MarkVision web service on a Macintosh system
To start the MarkVision Web service, type: /usr/mv_pro/bin/MvWebService start
Moving the MarkVision Server 85
To stop the MarkVision Web service, type: /usr/mv_pro/bin/MvWebService stop
Starting and stopping the MarkVision Professional Server on a UNIX system
To start the MarkVision Server, type: /usr/mv_pro/bin/MvService start To stop the MarkVision Server, type: /usr/mv_pro/bin/MvService stop
Starting and stopping the MarkVision Web service on a UNIX system
To start the MarkVision Web service, type: /usr/mv_pro/bin/MvWebService start To stop the MarkVision Web service, type: /usr/mv_pro/bin/MvWebService stop
Importing and exporting MVP Server settings
Only folder configurations and MarkVision Messenger actions are imported or exported.
Exporting MVP Server settings
Tasks list. Export Server Settings or select Export Server Settings from the All
2 Browse to the location where you want to save the server settings file. 3 Name the file. 4 Click Export.
Importing MVP Server settings

Disabling an Action

1 From the MarkVision Messenger Home screen, select the Action you want to disable by
2 Click Disable Selected. The status of the selected Action changes to Disabled.
Note: You cannot disable an Action that another user has selected.

Deleting an Action

1 From the MarkVision Messenger Home screen, select the Action you want to delete by
2 Click Delete Selected. The selected Action is removed from the Actions list.
Notes: You cannot delete an Action that is enabled by another user. You cannot delete an Action that another user has selected.
Viewing Action information
To display a detailed summary of an Action:
1 From the MarkVision Messenger Home screen, click the name of the Action. 2 Click Done when you are ready to return.
Note: You can only view information for one Action at a time. You cannot make changes to the Action from the screen. If you want to make changes:
See Modifying an Action for more details.
How do I use MarkVision Messenger? 106
Setting or changing user data
User data identifies and provides more information about a specific device or set of devices. It is associated with the action.sourcedata keyword string that can be inserted into the Command Line Parameters: list. You can associate the same data with one or more devices. To set or change user data:
1 From the MarkVision Messenger Home screen, click Set User Data. A list of all available
devices and current user data is displayed.
2 Enter your device information in the Data: field. 3 Select the devices you want to associate with this data. You can:
Click the box to the left of a device name to select it. Click Select All to select all devices. Click Deselect All to remove all device selections.

4 When you're finished:

Notes: User-defined data is user specific and cannot be viewed or altered by another user. The Data: field is limited to 80 characters. Click Apply to save your changes and refresh the Set User Data screen. Click Done to return to the MarkVision Messenger Home screen.

Generating reports

No printer icon(s) appear
When you log in to MarkVision and see:
A message that indicates there was an error reading printers.
Possible causes The MarkVision Service is not running on the server. The file that stores your printers has been corrupted.
User actions Contact your administrator. Administrator actions From the Services control panel, verify that the MarkVision Server is running on the Web server. If it is not running, stop and restart service. If the service is running, ask the user to repopulate the folder with printers. Select the printer, and then click Edit. Use filters or manually select printers.
Printers are missing from folders (no login error messages).
Possible causes The file that stores your printers has been deleted from the Web server. User actions Repopulate your folder with printers. Select the printer, and then click Edit user filters or manually select printers.
Problems with MarkVision Messenger
Cannot access MarkVision Messenger
Possible causes: The URL you entered is incorrect.
Problems with MarkVision Messenger 117
The MarkVision Web Server service is not running correctly. The MarkVision Web Server is not your default Web server, and you have forgotten to add port 9180 in your address.
User actions: Verify that you entered the URL correctly. Contact your administrator.
Administrator actions: Verify that the user is using the correct URL address. Restart the MarkVision Web Server service to verify that it is running correctly.

No e-mail notification

Possible causes: The e-mail address you entered is incorrect. The MarkVision Web Server service is not running correctly.
User actions: Verify that the e-mail address in the To: field of the Compose SMTP E-mail screen is correct. Verify that the SMTP mail server and mail path are correct. Contact your administrator.
Administrator actions: Review the system log. Verify that the mail server is running. Restart the MarkVision Web Server service to verify that it is running correctly.
MarkVision Messenger does not work properly while Apache is installed
MarkVision Messenger works on two ports by default: 8007 and 8009. If Apache is installed and listens on either of these ports, Messenger will not function properly. When installing, first check for port availability, and then assign the appropriate port to Messenger.
Problems with MarkVision Messenger 118

Problems with actions

Cannot create a new action

Is there any way to speed up device discoveries?
The time MarkVision Professional takes to discover devices varies, depending on the scope of the discovery. A device discovery spanning multiple subnets (133.122.0.0) requires more time than a device discovery spanning a single subnet (133.122.123.0).

Is IPX supported? 126

From the Scheduling task, the MarkVision Server can be set to perform network discoveries once, daily, weekly, or monthly. Device discoveries can be scheduled to occur at off times, when network traffic is less busy, and routinely scheduled device discoveries ensure that the list of devices MarkVision Professional manages is current. For a more in depth look at discovering devices, see Adding and removing devices.
What are the differences between the Application and the Web Client?
Differences between the MarkVision Application and the MarkVision Web Client The MarkVision Application and Web Client are essentially the same program. All folders, filters, devices, and so on that are managed by the MarkVision Server are available to users of either the application or the client, provided that the user has been granted access. The Web Client requires the installation of the Java browser plug-in. Since the Web Client runs through a Web browser, you can use it to access the MarkVision Server from any computer on your network.
What do the lines through some devices mean?
Because the nature of MarkVision Professional is such that all tasks are available all of the time, it is possible to choose devices that do not support a given task. For example, not all printers can report their toner/ink levels. When this occurs, the name of the device incapable of the selected task has a line through it. If a device that does not support the current task is selected, MarkVision Professional responds in the following way: For a single device selection, the message Device Incapable of Task is displayed. When multiple devices are selected, and one or more of them do not support the current task, either of the following occurs: For read-only tasks (such as status and toner levels), MarkVision Professional displays the Device Incapable of Task message in place of the task information for that device. All supported devices have their appropriate information displayed. For multi-device configuration tasks, MarkVision Professional warns you that some of the devices will not be affected by the task because they do not support the function or feature that is being configured.

(the Action is available to all users), and then click the Next arrow icon.
4 Choose the event that will trigger the Action. For this example, select Paper Jam from the
Events list, and then click the to add Paper Jam to the Selected Events box.

5 Click

6 Select your method of device selection. You can choose to:
Monitor All Devices on the MarkVision Server Monitor Devices in a Specified Folder Monitor Selected Devices
7 For this example, click Monitor All Devices on the MarkVision Server, and then click the

Next arrow icon.

8 Select the type of command your Action will execute. For our example, click Send SMTP
E-mail, and then click the Next arrow icon.
9 In the SMTP Mail Server box, enter your SMTP Mail Server (mailserver.mycompany.com, for
example). In the From: box, enter your e-mail address. Click.
10 Compose your e-mail message.
In the To: box, type the fictional paper@jam.com. If you want to carbon copy (Cc) someone, type the appropriate address in the Cc: box. For this example, type Paper Jam in the Subject: box. In the Body: box, type: There is a paper jam at: source.ipAddress, model:. source.model, and then click Note: Both source.ipAddress and source.model are Keywords. Select them from the Keywords list and move them to the Body: box by clicking. The source.ipAddress keyword contains the TCP/IP network address (if applicable) of the print server to which the printer is attached. The source.model keyword contains the model name of the printer. Many keywords are available in MarkVision
How do you create actions? 130
Messenger, and a description of each is in the Keyword Detail box, directly under the Keywords list.
11 Select the type of filter for your action:
Trigger on Active sends an e-mail whenever a printer enters a Paper Jam state. Trigger on Either Active or Clear sends an e-mail whenever a printer enters or exits a Paper Jam state. Custom lets you create your own filter script.
For this example, click Trigger on Active, and then click the Next arrow icon.
12 You will now see a summary of your action. Click Yes to enable the Action.
Results of this example If a printer monitored by MarkVision Professional enters a Paper Jam state, an e-mail will be sent to the fictional paper@jam.com. The subject will be "Paper Jam," and the body will be similar to: There is a paper jam at: 123.123.123.123, model: generic printer. In this example, 123.123.123.123 is the TCP/IP network address of the print server to which the printer is attached, and generic printer is the model name of the printer.