Converting Image Files into Virtual Machine Disks
This technical note describes how to create virtual disks, with or without operating systems, using third party tools, compatible with VMware virtual machines. This technical note contains the following sections: Using Ghost 2003 Image Files on page 1 Using Barts Network Boot Disk on page 3
Using Ghost 2003 Image Files
The following describes how to use Symantecs Norton Ghost 2003 image files to create virtual disks compatible with VMware virtual machines. Creating the Ghost Image Files on page 1 Creating the Ghost Boot Floppy on page 1 Booting the Target Machine on page 2 Restoring the Ghost Image File on page 2 Reconfiguring the Operating System Virtual Disk on page 2 Refer to your Ghost documentation and your P2V Assistant documentation for specific information.
Creating the Ghost Image Files
Use Ghost to create a Ghost image file of the source machine and place the image file on a network share. 1. Follow the procedures as outlined in the Ghost documentation. 2. Repeat the process for each hard drive on the source machine.
Creating the Ghost Boot Floppy
Use Ghost 2003 to create the Ghost boot floppy. This floppy is used to boot the target virtual machine, logon to the network, and mount a specified network drive. To create the Ghost boot floppy: 1. As directed by the Ghost documentation, start Ghost 2003. 2. Select Tools > Create Boot Floppy > Network Share > AMD PCnet Family. In order to be compatible with the P2V Assistant processes, you must select the AMD PCnet family of network drivers. 3. Provide the information to map the network drive where the Ghost image files are located, including server name, user name and passwords. This creates a floppy disk with the necessary components of the Ghost application and all the drivers and binaries required to boot the target virtual machine.
Booting the Target Machine
Boot the target virtual machine using the Ghost boot floppy. 1. Prepare the target virtual machine. Ensure it has available virtual disk drives to accept the restored images. One virtual disk is required for each Ghost imaged disk file. 2. Place the Ghost boot floppy into the target virtual machines floppy drive. Ensure the target virtual machine has a virtual floppy drive connected to the appropriate physical floppy drive. Alternatively, if you created the Ghost boot floppy as an ISO image, point the target virtual machine to the Ghost boot floppy ISO image. 3. Start the target virtual machine. 4. If necessary enter the BIOS and set the boot disk to the floppy drive. This boots the target virtual machine, maps the network drive specified when you created the boot floppy, and logs on to the network.
Restoring the Ghost Image File
Restore the Ghost image file(s) to the target virtual machine virtual disk(s). At the target virtual machine: 1. Remove the Ghost boot floppy disk. 2. Insert the Ghost application floppy disk. The floppy disk you created in Creating the Ghost Boot Floppy on page 1. 3. Start the Ghost application. 4. Restore the Ghost image file. Specify: The Ghost image file is the one that resides on network drive you specified when you created the Ghost boot floppy. The local virtual disk attached to this (the target) virtual machine. Following the procedures outlined in the Ghost documentation. 5. Repeat for each disk you need to restore. 6. Shutdown the target virtual machine. 7. Attach the new virtual disks to virtual machine(s), as needed.
Reconfiguring the Operating System Virtual Disk
You must perform a P2V Assistant system reconfiguration on any disk that contains an operating system in order to use that virtual disk as a boot drive in a virtual machine. If the new virtual disk is a data disk only, you can skip this step and proceed with attaching the new virtual disk to a virtual machine. To perform a system reconfiguration: 1. Attach the new virtual disk, with an operating system, to the P2V Assistant helper virtual machine. 2. Boot the helper virtual machine. 3. Start the P2V Assistant.

4. Select Perform a System Reconfiguration on an existing disk that contains an operating system. 5. Select the Use a direct disk device option. 6. Specify the new virtual disk you attached to the helper virtual machine. 7. Answer the prompts, as needed. Refer to your P2V Assistant documentation for specific information.
Using Barts Network Boot Disk
The following describes how to use Nu2s Barts Network Boot Disk to create virtual disks compatible with VMware virtual machines. Refer to Nu2 for additional information: www.nu2.nu/bootdisk/network/

Creating an Image

1. Create a Bart's Boot Disk floppy with Networking www.nu2.nu/bootdisk/network/ 2. Create a windows fileshare on your network somewhere. Place ghost.exe on the fileshare. This would normally be on the ghost boot floppy. 3. Boot the source machine with Bart's. Bart's already contains network drivers for about 90% of the machines and usually does not need to be customized. Refer to the Barts site for additional drivers to add (for example, Broadcom). 4. At the Bart's DOS prompt, use the msnet command to logon to the Windows network and map to your fileshare. This does not need to be hardcoded into the boot floppy. 5. Run ghost.exe and create the ghost image on the fileshare.

Restoring the Image

1. Boot the target virtual machine with Bart's. Alternatively, for a faster response, boot from an image of the floppy. 2. At the Bart's DOS prompt, use the msnet command to logon to the Windows network and map to your fileshare. 3. Run ghost.exe and restore the ghost image file(s) from the fileshare to your virtual machines local drive.
VMware, Inc. 3145 Porter Drive Palo Alto, CA 94304 www.vmware.com Copyright 19982004 VMware, Inc. All rights reserved. Protected by one or more of U.S. Patent Nos. 6,397,242 and 6,496,847; patents pending. VMware, the VMware boxes logo, GSX Server and ESX Server are trademarks of VMware, Inc. Microsoft, Windows, and Windows NT are registered trademarks of Microsoft Corporation. Linux is a registered trademark of Linus Torvalds. All other marks and names mentioned herein may be trademarks of their respective companies. Revision: 20040430 Item: P2V-ENG-Q204-003

Users Guide

Norton Ghost Users Guide
The software described in this book is furnished under a license agreement and may be used only in accordance with the terms of the agreement. Documentation version 10.0 PN: 10421093

Copyright Notice

2005 Symantec Corporation. All Rights Reserved. Any technical documentation that is made available by Symantec Corporation is the copyrighted work of Symantec Corporation and is owned by Symantec Corporation. NO WARRANTY. The technical documentation is being delivered to you AS-IS and Symantec Corporation makes no warranty as to its accuracy or use. Any use of the technical documentation or the information contained therein is at the risk of the user. Documentation may include technical or other inaccuracies or typographical errors. Symantec reserves the right to make changes without prior notice. No part of this publication may be copied without the express written permission of Symantec Corporation, 20330 Stevens Creek Blvd., Cupertino, CA 95014.

Trademarks

Symantec, the Symantec logo, Norton Ghost, and Norton PartitionMagic are U.S. registered trademarks of Symantec Corporation SmartSector and LiveUpdate are trademarks of Symantec Corporation. Microsoft, MS-DOS, Windows, and Windows NT are registered trademarks of Microsoft Corporation. IBM, OS/2, and OS/2 Warp are registered trademarks of International Business Machines Corporation. Maxtor OneTouch is a trademark of Maxtor Corporation. Other product names mentioned in this manual may be trademarks or registered trademarks of their respective companies and are hereby acknowledged. Printed in the United States of America. 2 1
Symantec Software License Agreement
IMPORTANT: PLEASE READ THE TERMS AND CONDITIONS OF THIS LICENSE AGREEMENT CAREFULLY BEFORE USING THE SOFTWARE. SYMANTEC CORPORATION AND/OR ITS SUBSIDIARIES ("SYMANTEC") IS WILLING TO LICENSE THE SOFTWARE TO YOU AS THE INDIVIDUAL, THE COMPANY, OR THE LEGAL ENTITY THAT WILL BE UTILIZING THE SOFTWARE (REFERENCED BELOW AS "YOU" OR "YOUR") ONLY ON THE CONDITION THAT YOU ACCEPT ALL OF THE TERMS OF THIS LICENSE AGREEMENT. THIS IS A LEGAL AND ENFORCEABLE CONTRACT BETWEEN YOU AND SYMANTEC. BY OPENING THIS PACKAGE, BREAKING THE SEAL, CLICKING THE "ACCEPT" OR "YES" BUTTON OR OTHERWISE INDICATING ASSENT ELECTRONICALLY, OR LOADING THE SOFTWARE, YOU AGREE TO THE TERMS AND CONDITIONS OF THIS AGREEMENT. IF YOU DO NOT AGREE TO THESE TERMS AND CONDITIONS, CLICK THE "I DO NOT ACCEPT" OR "NO" BUTTON OR OTHERWISE INDICATE REFUSAL, MAKE NO FURTHER USE OF THE SOFTWARE, AND CONTACT SYMANTEC CUSTOMER SERVICE FOR INFORMATION ON HOW TO OBTAIN A REFUND OF THE MONEY YOU PAID FOR THE SOFTWARE (LESS SHIPPING, HANDLING, AND ANY APPLICABLE TAXES EXCEPT IN CERTAIN STATES AND COUNTRIES WHERE SHIPPING, HANDLING, AND TAXES ARE REFUNDABLE) AT ANY TIME DURING THE SIXTY (60) DAY PERIOD FOLLOWING THE DATE OF PURCHASE. disk of Your computer and retain the original for archival purposes; C. use the Software on a network, provided that You have a licensed copy of the Software for each computer that can access the Software over that network; D. after written notice to Symantec, transfer the Software on a permanent basis to another person or entity, provided that You retain no copies of the Software and the transferee agrees to the terms of this license; and E. use the Software in accordance with any additional permitted uses set forth below.

You have otherwise separately acquired the right to obtain Content Updates. Symantec reserves the right to designate specified Content Updates as requiring purchase of a separate subscription at any time and without notice to You; provided, however, that if You purchase maintenance hereunder that includes particular Content Updates on the date of purchase, You will not have to pay an additional fee to continue receiving such Content Updates through the term of such maintenance even if Symantec designates such Content Updates as requiring separate purchase. This License does not otherwise permit the licensee to obtain and use Content Updates.
remedy in the event of a breach of this warranty will be that Symantec will, at its option, replace any defective media returned to Symantec within the warranty period or refund the money You paid for the Software. Symantec does not warrant that the Software will meet Your requirements or that operation of the Software will be uninterrupted or that the Software will be error-free. TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, THE ABOVE WARRANTY IS EXCLUSIVE AND IN LIEU OF ALL OTHER WARRANTIES, WHETHER EXPRESS OR IMPLIED, INCLUDING THE IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NONINFRINGEMENT OF INTELLECTUAL PROPERTY RIGHTS. THIS WARRANTY GIVES YOU SPECIFIC LEGAL RIGHTS. YOU MAY HAVE OTHER RIGHTS, WHICH VARY FROM STATE TO STATE AND COUNTRY TO COUNTRY.
3. Product Installation and Required Activation:
There are technological measures in this Software that are designed to prevent unlicensed or illegal use of the Software. You agree that Symantec may use these measures to protect Symantec against software piracy. This Software may contain enforcement technology that limits the ability to install and uninstall the Software on a computer to not more than a finite number of times for a finite number of computers. This License and the Software containing enforcement technology require activation as further set forth in the documentation. The Software will only operate for a finite period of time prior to Software activation by You. During activation, You will provide Your unique product key accompanying the Software and computer configuration in the form of an alphanumeric code over the Internet to verify the authenticity of the Software. If You do not complete the activation within the finite period of time set forth in the documentation, or as prompted by the Software, the Software will cease to function until activation is complete, which will restore Software functionality. In the event that You are not able to activate the Software over the Internet, or through any other method specified during the activation process, You may contact Symantec Customer Support using the information provided by Symantec during activation, or as may be set forth in the documentation.

See About recovering files or folders on page 81.
Responding to emergencies Deciding what action to take
Problem You can start Windows on the computer, but you have lost a secondary drive, such as a D or E drive. You cannot start Windows, but you know which files you need to recover your computer.
Recovery method Recover a drive from within Windows using a current recovery point.
See About Recovering a drive on page 89.
Recover selected files and folders from within the Symantec recovery environment using a current recovery point.
See Recovering files and folders from the recovery environment on page 104.
You cannot start Windows and you do not know the cause.
Recover your entire computer from within the Symantec recovery environment using a current recovery point.
See Recovering your computer on page 93.
You should also review the troubleshooting section for solutions to many common problems. See Troubleshooting Norton Ghost on page 125.

Overview

Norton Ghost provides advanced backup and recovery for your computer. Protect your documents, financial records, photos, music, videos, historical documents, or any other kinds of data you keep on your computer by making a backup of your computer's entire hard disk. You can schedule backups to run automatically. Then, at any time, easily restore individual files, folders, or your entire computer.
Whats new in Norton Ghost
Norton Ghost 10 includes many enhancements and new features.
If you are familiar with earlier versions of Norton Ghost, review the readme file for information about changes in product terminology. For example, image files are now referred to as recovery points. See Viewing the Readme file on page 43.
Feature summary Whats new in Norton Ghost Refer to the following table for information about the latest features and enhancements:
Feature Enhanced ease-of-use Description An improved user interface simplifies what you need to know and do to successfully back up or recover files, folders, or your entire computer. After activating your product, the Easy Setup dialog appears automatically. Specify a few preferences and Norton Ghost starts backing up your computer on a regular basis. Quick access to your list of defined backups where you can select a specific backup and then start the backup with a single click. This feature is also available from the Norton Ghost system tray menu. You can now easily edit your existing backup schedules without having to click through multiple dialogs or complete the entire backup wizard again. Recovery points represent points in time. If you need to set your computer back a week to when it was working better, choose the recovery point created one week ago. Because recovery points require storage space, Norton Ghost gives you the freedom of where and how to handle the amount of disk space used for storing recovery points. Norton Ghost offers simple tools for managing your recovery points, and can even manage them for you automatically.

Activate your product Set up your first backup About the Symantec recovery environment

Activate your product

Product activation is a technology that protects users from pirated or counterfeit software by limiting use of a product to those users who have acquired the product legitimately. Product activation takes less than a minute to complete. If you choose not to activate the product when prompted, you will receive alerts that will remind you to activate the product. Activation should take just a few minutes.
You must activate the product within fifteen (15) days after installing it. If you do not activate the product within the time period specified by the alerts, the product will stop working. You can activate it after the time period has elapsed, but you will not be protected until you do. Activation requires sending a unique product key to Symantec servers for each installation of the product.
Installing Norton Ghost After installation To activate your product at the end of installation 1 After your computer restarts at the end of the installation process, click Next on the Norton Ghost Welcome screen.
2 Select one of the following options:
Activate and register your product now (recommended).
Requires you to fill out registration information, such as your name and contact information. You are then required to enter your product activation key. Skips the registration screens and prompts you for your product activation key. Reminds you that you have 15 days until you must activate the product, after which time the product will no longer function.
See If you choose to activate later on page 28.
Activate your product now, but skip registration. Activate later.
3 When prompted, enter your activation key. If you are unsure where to find your product key, see Locate the product key. 4 After submitting your activation key, click Finish to open the Easy Setup dialog, which helps you define your first backup. See Set up your first backup on page 28.

Locate the product key

The product key can most frequently be found on a sticker on your CD sleeve. If it is not there, then it will be on an insert in your product package. If you have purchased the product on DVD, look for the sticker on your DVD package. If you have downloaded the product from the Symantec Store, the product key is stored on your computer as part of the download process. Or, if you
Installing Norton Ghost After installation purchased the product as part of your computer purchase, a temporary key is used by the computer manufacturer. At the time you activate your product, you will be issued a permanent key, which you should keep for future reference.
If you choose to activate later
If you choose not to activate during the Configuration Wizard, you can activate it later from within Norton Ghost.

Recovery

Status

Backup panel

The Backup panel groups all of the key backup features for configuring, scheduling, and backing up your computer.
The Backup panel appears as the first screen when you start Norton Ghost and gives you access to the following key backup features: Back Up Now Opens a list of currently defined backups where you can run one immediately, or define a new backup. Opens Edit Backup Schedules where you can edit schedules you have defined in current backups, or schedules that were automatically defined for you during the initial setup of Norton Ghost.

Edit My Backup Schedules

Norton Ghost basics Finding your way around Norton Ghost
View Progress and Performance
Displays the progress of any backup that is currently running and lets you adjust the performance speed of the backup. Adjusting the backup speed affects the performance of your computer during the backup. If you are working on your computer and dont want the backup to affect the speed of your computer, you can set the backup speed to slow, freeing up most of the computers resources being used by the backup process.
Copy My Hard Drive (Advanced)
When you need to install a new hard disk (or a second hard disk), this feature copies all existing files, programs, and settings directly onto the new disk.
If you are using a trial version of Norton Ghost 10, this feature is not available. To use this feature, you must purchase a fully licensed version of Norton Ghost 10.

Recovery Panel

The Recovery panel groups all of the key recovery features for recovering files, folders, or your entire computer. It also lets you explore recovery points using Microsoft Explorer, as well as optimize the hard disk space being used for storing recovery points of your computer.
Norton Ghost basics Finding your way around Norton Ghost The Recovery panel gives you access to the following key recovery features:
Recover My Computer Restores your computer to a specific day and time when it was working correctly. Recovers files or folders you choose from within a recovery point that have been lost, damaged, changed, or accidentally deleted. Lets you explore the files and folders stored in an existing recovery point using Microsoft Explorer. Optimizes the hard disk space being used for storing recovery points of your computer.

10 In the Compression drop-down list, select one of following compression levels: 2 None 2 Standard (Recommended) 2 Medium 2 High 11 If you want to determine whether a recovery point is valid immediately following its creation, click Verify recovery point after creation. 12 If you want to limit the total number of independent or recovery point sets saved for each drive, select the check box and specify the number in the Maximum field. 13 In the Description text box, type a description that you want associated with each recovery point that will be created.
See Verifying a recovery point after creation on page 63.
See Setting advanced backup options on page 62.
14 If you want to set additional options such as adding a password to the recovery points, click Advanced. 15 When you finish setting the advanced options, click OK to return to the Wizard. 16 Select one of the following methods to choose when the backup should be run:
Manually (No Schedule) Select this option if you want this backup to run only when you choose to run it yourself.

Scheduled

Select this option if you want to specify dates and times when Norton Ghost should run the backup for you.
Backing up your computer Defining a new backup :
17 If you chose Manually, click Next and skip to Step 21. If you chose Scheduled, click Define Custom Schedule.
Backing up your computer Defining a new backup 18 If you selected recovery point set as your recovery point type, refer to the following table for information about your options:
Tab Scheduling Description
Click Schedule recovery point creation and then check the days and a start time for when each incremental recovery point is created.
Alternatively, you can uncheck Schedule recovery point creation and run the backup only when specific events occur. See Enabling event-triggered backups on page 57.
If you want changes you make to files on your computer captured more than once each day, select Create more than one recovery point per day and specify now many and how much time should elapse between each capture. If you chose to create more then one incremental recovery point per day and you want Norton Ghost to optimize them, click the Automatically optimize dropdown list and select how often optimization should occur. Click the Start a new recovery point set drop-down list to specify how frequently a new recovery point set should be started.

2 To encrypt the password, check Use encryption, click the drop-down list, and then select a level of encryption to match the number of characters in your password. The higher the encryption level chosen, the more number of characters are required in your password. To ignore bad sectors during copying
In the Advanced Options dialog box, click Ignore bad sectors during copy.
To disable SmartSector copying
In the Advanced Options dialog box, click Disable SmartSector Copying.
Verifying a recovery point after creation
If this option is selected, the recovery point is checked to see that all of the files in the recovery point are available for you to open, the internal data structures in the recovery point match the data that is available, and the recovery point can be un-compressed to create the expected amount of data (if you selected a compression level at the time of creation).
Be aware that verifying a recovery point can approximately double the time required to create the recovery point.
Backing up your computer About selecting a recovery point storage location If you decide not to verify the recovery point at the time of creation, you can still check the integrity of a recovery point any time after it is created by opening it in the Recovery Point Browser.
Checking the integrity of a recovery point
You can verify a recovery point anytime after a backup is run to determine whether the recovery point is valid or corrupt. The Recovery Point Browser checks to see that all of the files in the recovery point are available for you to open, the internal data structures in the recovery point match the data that is available, and the recovery point can be un-compressed and create the expected amount of data. To check the integrity of a recovery point 1 On the Recovery panel, click Recover My Files. 2 Do one of the following: 2 Select a recovery point from the list and click Browse Contents. 2 If you dont see the recovery point you are looking for, click View All Recovery Points on the toolbar. 3 In the tree panel of the Recovery Point Browser, select the recovery point. For example, C_Drive001.v2i. 4 On the menu bar, click File > Verify Recovery Point. If the Verify Recovery Point option is unavailable, you must first un-mount the recovery point. Right-click the recovery point and click Dismount Recovery Point. 5 When the check is complete, click OK. If you prefer, you can have recovery points automatically verified for integrity at the time they are created. See Verifying a recovery point after creation on page 63.

Recovering your computer Recovering your computer 7 To free up disk space, select a drive, and then click Delete Drive. This will free space if a single volume space on the hard drive is not adequate. When you click Delete Drive, the drive is only marked for deletion. The actual deletion of the drive takes place after you click Finish in the wizard. 8 If you change your mind before clicking Finish, go back to the Recovery Destination window, and then click Undo Delete to unmark the drive for deletion. 9 Click Next. 10 Select which options you want performed during the recovery process. Your options include:
Verify Determines whether a recovery point recovery point is valid or corrupt before restoring it. before restore Enabling this option will significantly increase the time required for the recovery to complete. However, it can also ensure that the recovery point being restored is valid. Check for file system errors after recovery Resize drive to fill unallocated space Set drive active (for booting OS) Check the restored drive for errors after restoring the recovery point.
Automatically expand the drive to occupy the destination drives remaining unallocated space.
Makes the restored drive the active partition (the drive the computer starts from). When restoring a drive where Windows (your operating system) is installed, you should select this option.
Recovering your computer Recovering your computer
Select one of the following:
Restore original disk signature
Restores the original physical disk signature of the hard drive. Disk signatures are included in Windows Server 2003, Windows 2000 Advanced Server, and Windows NT Server 4.0 Enterprise Edition (SP3 and later) and are necessary before the hard drive can be used. This option is recommended for advanced users and is available when restoring a whole drive only.
Restore Master Boot Record (MBR)
Restores the master boot record. The master boot record is contained in the first sector of the first physical hard drive. The MBR consists of a master boot program and a partition table that describes the disk partitions. The master boot program looks at the partition table to see which primary partition is active. It then starts the boot program from the boot sector of the active partition. This option is recommended for advanced users and is available only when restoring a whole drive under the recovery environment.

Copy MBR

Copying drives Restarting the computer after copying drives
Restarting the computer after copying drives
After you have copied the old hard disk to the new hard disk, do one of the following:
Either remove the old hard disk or keep it as a slave drive. Change jumper settings to make the new hard disk the master drive before restarting the computer.
See Before using the Copy My Hard Drive feature on page 115.
About troubleshooting Norton Ghost
If you need more information about resolving a problem, please check the Symantec Web site. You should also see the Readme.txt file on the product CD which also includes valuable troubleshooting information beyond what is included in this section.
See Exploring the Symantec service and support Web site on page 123.
Exploring the Symantec service and support Web site
On the Symantec service and support Web site, you can find the latest protection and program updates, patches, online tutorials, Knowledge Base articles, error codes, and virus removal tools. To explore the Symantec service and support Web site 1 On the Internet, go to www.symantec.com/techsupp. 2 On the service and support Web page, under the heading home & home office/small business, click Continue. 3 Follow the links to the information that you want.
Troubleshooting Norton Ghost Exploring the Symantec service and support Web site

Searching the Web site

If you cannot find what you are looking for using the links on the introduction page, try searching the Symantec Web site. To search the Symantec service and support Web site 1 At the top of any Symantec Web site page, click Search.
2 On the search page, type a word or phrase that best represents the information for which you are looking. Use the following guidelines when searching the Symantec Web site: 2 Type a single word in lowercase letters to find all occurrences of the word, including partial matches. For example, type install to find articles that include the word install, installation, installing, and so on. 2 Type multiple words to find all occurrences of any of the words. For example, type virus definitions to find articles that include virus or definitions or both. 2 Type a phrase enclosed in quotation marks to find articles that include this exact phrase. 2 Type a plus (+) sign in front of all of the search terms to retrieve documents containing all of the words. For example, +Internet +Security finds articles containing both words. 2 For an exact match, type the search words in uppercase letters. 2 To search for multiple phrases, enclose each phrase in quotation marks, and use commas to separate the phrases. For example, purchase product, MAC, Norton Ghost searches for all three phrases, and finds all articles that include any of these phrases. 3 Select the area of the Web site that you want to search. 4 Click Search.

Troubleshooting Norton Ghost Troubleshooting Norton Ghost
Check this section for possible solutions to issues that might arise with Norton Ghost. Key troubleshooting areas include the following:
Troubleshooting installation Troubleshooting recovery points Troubleshooting scheduled backups Troubleshooting restoring recovery points from Windows Troubleshooting the recovery environment
Troubleshooting installation
Following are some of the most common installation problems:
I dont know the system information that Im required to enter Drive letter changes Which version of Microsoft.NET Framework do I install
I dont know the system information that Im required to enter
You can get system information directly from Windows. This information can be used to specify an IP address, drivers, and so forth when installing the Symantec product or setting up the recovery environment. To get system information from Windows
On the Windows taskbar, click Start > Programs > Accessories > System Tools > System Information. Use the tree panel area to select the information group you want to view or print.

Drive letter changes

If the drive letter of the CD drive has changed since you installed the product, you will get an error message (the MSI file cannot be found) when you run the Repair or Modify installation option from the Norton Ghost CD. This error typically occurs if you are adding or removing external devices to a desktop PC or internal devices to a laptop. To avoid this issue, make sure that Windows sees the CD drive as the same drive letter as when Norton Ghost was first installed.
Which version of Microsoft.NET Framework do I install
If you have Microsoft.NET Framework 1.1 already installed, version 1.1 will not be installed from the Norton Ghost CD.
Troubleshooting recovery points
Following are some of the most common issues when trying to create recovery points:
Burning recovery points to a CD or DVD Support for CD/DVD burners Support for DVD-ROM drives About Hibernate.sys and pagefile.sys files
Burning recovery points to a CD or DVD
Following are the most common issues when trying to burn recovery points to a CD or DVD:
Difficulties while recovery points are being burned to CD might be resolved by downloading the latest CD or DVD drivers and firmware updates from the manufacturer of your CD or DVD writer. When you have completed the update, be sure you turn off the power to the computer (if your CD/DVD burner is internal), then turn the power back on. This will ensure that the computer recognizes the drive. If

Starting, stopping, or restarting the agent service
To start, stop, or restart the agent service, you must be logged on as an administrator. If your computer is connected to a network, network policy settings may also prevent you from completing this task.
Troubleshooting Norton Ghost Norton Ghost agent and Windows Services Some instances of when you may need to start, stop, or restart the agent service include the following:
Start or Restart Restart If Norton Ghost is unable to connect to the agent on a computer. You have just changed the user name or password (or both) you use to log on to the agent service, or you used the Security Configuration Tool to give additional users the ability to back up computers.
See Adding users who can back up a computer on page 67.)
If you believe the agent may be causing a problem on the computer, or you want to temporarily free memory resources. If you have defined a backup, note that stopping the agent will prevent recovery points from being created at the scheduled times you specified.
To start, stop, or restart the Agent
See Viewing the status of a agent on page 143.
In the Services window, select Norton Ghost under the Name column.
Click Action > Start Click Action > Stop Click Action > Restart Starts the agent Stops the agent Restarts the agent
Stopping the agent service will prevent you from creating or restoring recovery points from Norton Ghost. If you stop the agent service and then start Norton Ghost, the agent will restart automatically. If you stop the agent service while Norton Ghost is open, you will receive an error message and Norton Ghost will be disconnected from the agent.
Setting up recovery actions when the agent fails to start
You can specify the computers response if the agent fails to start. To set up recovery actions
2 Click Action > Properties. 3 Click Recovery. 4 In the First failure, Second failure, and Subsequent failure drop-down list, select one of the following actions:
Restart the Service Run a Program Specify the number of minutes to pass before an attempt to restart the service is made. Specify a program to run. You should not specify any programs or scripts that require user input. Specify how long to wait before restarting the computer by clicking Restart Computer Options. You can also create a message that you want to display to remote users before the computer restarts.

Support for old and discontinued versions
When Symantec announces that a product will no longer be marketed or sold, telephone support is discontinued 60 days later. Technical information may still be available through the Service & Support Web site at: http://service.symantec.com

Subscription policy

If your Symantec product includes virus, firewall, or Web content protection, you may be entitled to receive updates via LiveUpdate. Subscription length varies by Symantec product. After your initial subscription ends, you must renew it before you can update your virus, firewall, or Web
content protection. Without these updates, you will be vulnerable to attacks. When you run LiveUpdate near the end of your subscription period, you are prompted to subscribe for a nominal charge. Simply follow the instructions on the screen.
Worldwide service and support
Technical support and customer service solutions vary by country. For Symantec and International Partner locations outside of the United States, contact one of the service and support offices listed below, or connect to http://service.symantec.com and select your region or language under Global Support.
Service and support offices
North America Symantec Corporation 555 International Way Springfield, OR 97477 U.S.A. Australia and New Zealand Symantec Australia Level 2, 1 Julius Avenue North Ryde, NSW 2113 Sydney Australia Europe, Middle East, and Africa Symantec Ltd Consumer Services & Support PO Box 5689 Blanchardstown, Dublin 15 Ireland Latin America http://www.symantec.com/region/ reg_eu/ +353 (1) http://www.symantec.com/region/ reg_ap/ +61 (2) 8879-1000 Fax: +61 (2) 8879-1001 http://www.symantec.com/
Symantec Brasil Market Place Tower Av. Dr. Chucri Zaidan, andar So Paulo - SP CEP: 04583-904 Brasil, SA
Portuguese: http://www.service.symantec.com/br Spanish: http://www.service.symantec.com/mx Brazil: +55 (11) 5189-6300 Mexico: +(Mexico DF) (Interior)

August 12, 2004

activating Norton Ghost 26, 28 advanced backup options 51 Agent checking the status of 129 dependencies, viewing 145, 148 Microsoft Services 142 starting, stopping, or restarting 145 troubleshooting in Services 142 agent set security for 67 archive recovery points 77 authorizing other users to back up drives 67
Back Up Now 55 backup allowing other users to define 67 define a new 49 define first 28 defining options 51 deleting 67 disabling 66 drive, mounting 85 dual-boot systems 65 event-triggered 57 files excluded from 57 history, viewing 41
ignoring bad sectors during 62 run existing 55 run immediately 55 schedules, modifying 66 status of 41 storing recovery points 58 troubleshooting 123 verify completion of 66 your computer 45 Backup Image Browser error messages 134 Backup panel, about 33 bad sectors, ignoring during backup 62 best practices, services 144 BIOS, modifying to make CD or DVD drive bootable 131 boot record, copying 121 browsing recovery points 41

see also readme.txt on the Norton Ghost CD starting computer using Norton Ghost CD 131 the Norton Ghost software expired 26 troubleshooting, deciding actions to take 13
unlocking Norton Ghost 28 updating automatically with LiveUpdate 41 Users Guide view PDF 44
Technical Support 149 troubleshooting 13, 123 Agent 142 Agent, checking status 129 Backup Image Browser 134 displaying warnings and errors 35 general error messages 135 I cant access the network drive where my recovery points are saved 133 I dont know the information about my system that Im required to enter 125 installation 125 Norton Ghost stopped working see activating Norton Ghost problems accessing local drive where backups are stored 132 recovery environment 131 recovery point storage 59 restoring files from spanned media 81 retrieving drive information 135
viruses, checking recovery points for 85
warnings, viewing 35 Web sites, Symantec 123 Windows, support for 9x, Windows NT 4.0 Workstation, and Me 24