Symantec pcAnywhere Solution Users Guide

Version 12.5

The software described in this book is furnished under a license agreement and may be used only in accordance with the terms of the agreement. Documentation version 12.5

Legal Notice

Copyright 2008 Symantec Corporation. All rights reserved. Symantec, the Symantec Logo are trademarks or registered trademarks of Symantec Corporation or its affiliates in the U.S. and other countries. Other names may be trademarks of their respective owners. The product described in this document is distributed under licenses restricting its use, copying, distribution, and decompilation/reverse engineering. No part of this document may be reproduced in any form by any means without prior written authorization of Symantec Corporation and its licensors, if any. THE DOCUMENTATION IS PROVIDED "AS IS" AND ALL EXPRESS OR IMPLIED CONDITIONS, REPRESENTATIONS AND WARRANTIES, INCLUDING ANY IMPLIED WARRANTY OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE OR NON-INFRINGEMENT, ARE DISCLAIMED, EXCEPT TO THE EXTENT THAT SUCH DISCLAIMERS ARE HELD TO BE LEGALLY INVALID. SYMANTEC CORPORATION SHALL NOT BE LIABLE FOR INCIDENTAL OR CONSEQUENTIAL DAMAGES IN CONNECTION WITH THE FURNISHING, PERFORMANCE, OR USE OF THIS DOCUMENTATION. THE INFORMATION CONTAINED IN THIS DOCUMENTATION IS SUBJECT TO CHANGE WITHOUT NOTICE. The Licensed Software and Documentation are deemed to be commercial computer software as defined in FAR 12.212 and subject to restricted rights as defined in FAR Section 52.227-19 "Commercial Computer Software - Restricted Rights" and DFARS 227.7202, "Rights in Commercial Computer Software or Commercial Computer Software Documentation", as applicable, and any successor regulations. Any use, modification, reproduction release, performance, display or disclosure of the Licensed Software and Documentation by the U.S. Government shall be solely in accordance with the terms of this Agreement.
Symantec Corporation 20330 Stevens Creek Blvd. Cupertino, CA 95014 http://www.symantec.com

Technical Support

Symantec Technical Support maintains support centers globally. Technical Supports primary role is to respond to specific queries about product features and functionality. The Technical Support group also creates content for our online Knowledge Base. The Technical Support group works collaboratively with the other functional areas within Symantec to answer your questions in a timely fashion. For example, the Technical Support group works with Product Engineering and Symantec Security Response to provide alerting services and virus definition updates. Symantecs maintenance offerings include the following:
A range of support options that give you the flexibility to select the right amount of service for any size organization Telephone and Web-based support that provides rapid response and up-to-the-minute information Upgrade assurance that delivers automatic software upgrade protection Global support that is available 24 hours a day, 7 days a week Advanced features, including Account Management Services
For information about Symantecs Maintenance Programs, you can visit our Web site at the following URL: www.symantec.com/techsupp/
Contacting Technical Support
Customers with a current maintenance agreement may access Technical Support information at the following URL: www.symantec.com/techsupp/ Before contacting Technical Support, make sure you have satisfied the system requirements that are listed in your product documentation. Also, you should be at the computer on which the problem occurred, in case it is necessary to replicate the problem. When you contact Technical Support, please have the following information available:
Product release level Hardware information Available memory, disk space, and NIC information Operating system
Version and patch level Network topology Router, gateway, and IP address information Problem description:
Error messages and log files Troubleshooting that was performed before contacting Symantec Recent software configuration changes and network changes
Licensing and registration
If your Symantec product requires registration or a license key, access our technical support Web page at the following URL: www.symantec.com/techsupp/

Customer service

Customer service information is available at the following URL: www.symantec.com/techsupp/ Customer Service is available to assist with the following types of issues:
Questions regarding product licensing or serialization Product registration updates, such as address or name changes General product information (features, language availability, local dealers) Latest information about product updates and upgrades Information about upgrade assurance and maintenance contracts Information about the Symantec Buying Programs Advice about Symantec's technical support options Nontechnical presales questions Issues that are related to CD-ROMs or manuals

Authentication

Introducing pcA Solution Platform differences

Table 1-1 Settings

Security
Differences in platform settings (continued) Linux
Logs off host on connection. Restarts the host on disconnect. Hides the host tray icon. Locks out for offending systems. Tracks the maximum number of logon attempts. Includes a timeout setting. Supports the remote control mode.

Macintosh

Access Server
Docks to pcAnywhere Access Server. Connects to a specific group.
Establishing remote connections

Running a remote control session Installing the pcAnywhere plug-in on managed computers Setting platform-specific configuration options Starting a remote control session Advanced options Remote control options Changing online options Playing back a recorded session Taking a snapshot Starting a chat session File transfer options Command queue options Ending a remote control session
Running a remote control session
You can use the pcAnywhere Solution to start a remote control session and choose the display options and communication options for the session.
Establishing remote connections Running a remote control session
During a remote control session, you can move or copy files to the remote computer. You can also decide the order of when different jobs and tasks complete. Global configuration settings apply to all future remote control sessions. Table 2-1 Step

Step 1

Process for running a remote control session Action
Install the pcAnywhere plug-in on managed computers.

Description

You can select the managed computers on which to install the pcAnywhere Solution plug-in. You can also choose whether those computers are restarted after the installation. See Installing the pcAnywhere plug-in on managed computers on page 17.

Step 2

Select the platform-specific configuration settings.
You can choose what options are applied to all host computers that are running on a specific platform. See Setting platform-specific configuration options on page 17.

Step 3

Start a remote control session.
You can select a computer in your network, connect to it, and start a remote control session with that computer. See Starting a remote control session on page 19.

Step 4

Choose the options that you You can choose the options that let you want for the current session. decide how your remote control session is displayed. You can also choose how you communicate with the user of the remote computer. See Remote control options on page 21.

Step 5

(Optional) Perform a file transfer.

Establishing remote connections Starting a remote control session
Security (Windows Log off host computer on connect. only) Restart host computer on disconnect. Hide host tray icon. Enable lockout for offending systems. Maximum number of logon attempts. Timeout connection attempts after. Remote control mode: Full control - lets both users control the mouse and keyboard of the host computer. View only - lets the administrator observe a users actions at the host computer. The administrators keyboard and mouse are disabled in this view. Lock Host keyboard/mouse - locks the keyboard and mouse on the host computer. Blank Host screen - disables the view on the host computer. This functionality prevents the host user from using their keyboard and mouse.
Dock to an Access Server. Connect to a group.
On the bottom bar, click the down arrow next to Apply to. Select the option that you want. In the top corner, click the drop-down menu next to the Off icon. Click On. Click Save Changes.
Starting a remote control session
Using pcAnywhere Solution, you can select a computer in your network and establish a remote control connection to that computer. The host computer usually displays a message that prompts the user to approve the remote control session. This functionality can be changed in the configuration policies. After the session is established, the background color of the remote computer changes to blue to indicate that it is being controlled. The desktop theme and background on the host computer are disabled during the session.
A yellow tray icon that has a picture of a computer on it also appears on the host computer. The lower left corner of the tray icon includes some green animation dots that continually flash if there is an active remote control session. Otherwise, the tray icon is a complete yellow circle without any animation. If you mouse over the tray icon during an active session, it displays the name of the computer that has control of that computer. By right-clicking the tray icon, the remote user can choose to end the session, start a chat session, access Help, and enable the pen option. Each of these options can be used during an active remote session. If the remote computer does not have pcAnywhere Solution installed on it, that computer displays a prompt. If you approve the prompt, an ActiveX component installs the pcAnywhere remote viewer. See Running a remote control session on page 15. To remotely control a computer
In the Symantec Management Console, on the Actions menu, click Remote Control. On the Remote Control page, enter the computer name or the IP address for the computer that you want to control. You can click Browse to find a list of available computers. Then, you can select the computers that you want to control. For more information, search for selecting computers in the Symantec Management Platform help.

Establishing remote connections Remote control options
The pcAnywhere product and the pcAnywhere Solution share the same agent and viewer. However, the Power off host and Explore shared devices options are disabled in the pcAnywhere Solution viewer. If you need to power off, power on, or reboot individual computers, use the Real-Time System Manager interface. See Running a remote control session on page 15. Table 2-2 Option

Full Screen

Remote control options Description x m u n r o i f
Displays the host screen fully on the remote computer screen. o This option is available only if both computers are set to the same resolution.

Screen Scaling

Sizes the host screen to fit in the display area of the Session Manager window. e s
Use this option when the host computer uses a higher screen resolution than the computer. View/Edit Online Options Start/Stop Session Recording Take Snapshot Changes display settings during a remote control session. See Changing online options on page 23. Records the remote session to a file to play back later. See Playing back a recorded session on page 25. Saves a screen shot of the session to view later. See Taking a snapshot on page 25. Send Ctrl+Alt+Del Sends the Ctrl+Alt+Delete command to the host computer. o o s s o
Restart Host Computer Restarts the host computer. Enable Pen
Lets you draw on your screen so that both computers can see your annotations, f o text.
After the pen is enabled, both the host computer screen and the remote computer s a palette. A user at either computer can then select Draw on the palette to launch application. Any other mouse clicks do not work while in the draw mode. Power Off Host Computer Lock Host Keyboard and Mouse Turns off the host computer. This option is always disabled. o
Locks the keyboard and mouse on the host computer.
Lock Remote Keyboard Locks the keyboard and mouse on the remote computer. and Mouse
Establishing remote connections Changing online options

Table 2-2 Option

Explore Shared Devices Show chat
Remote control options (continued) Description
Lets you examine any devices that both computers share. This option is always disabled. Displays a chat window. See Starting a chat session on page 26. o

u n r o

Changing online options
You can change display settings or temporarily blank the host computer screen during a session. Video quality and ColorScale options affect product performance, image resolution, and color depth. For high-bandwidth connections, you can adjust the video quality to increase performance. For low-bandwidth connections, you can adjust the color levels to increase performance. If a sharper display is more important to you than color, use the four colors setting. This setting changes the color to gray scale, but provides sharper resolution. These changes affect only the current session. See Remote control options on page 21. To change display settings during a remote control session

Launch the pcAnywhere Manager application. This 32-bit Windows application was installed with the Symantec Management Console. It creates a Symantec pcAnywhere shortcut icon on your Windows desktop.
In the pcAnywhere Manager console, in the left pane, click Go to Advanced View. Under the pcAnywhere Manager section, click pcAnywhere Tools. In the right pane, click Playback Sessions. Browse for and select the file that you want to play back. Click Open.

Taking a snapshot

You can capture and save an image of the host computer screen during a session. You can capture and save multiple screen shots. Each screen shot must be saved in a separate file. See Remote control options on page 21. To take a snapshot
In the Session Manager window, on the left navigation bar, under Remote Control, click Take Snapshot. In the Take Snapshot window, select one of the following:
Visible Display Entire Display Takes a snapshot of only the visible part of the host screen. Takes a snapshot of the entire host screen.

Click OK.

Establishing remote connections Starting a chat session
In the Select Save Screen File window, select the location where you want to save the snapshot. In the File name field, type a file name. In the Save as type field, select jpg or bmp. Click Save.

Starting a chat session

During a remote control session, the host and remote users can have a typed conversation in a chat window. Either the host or remote user can initiate a chat session. This feature is helpful for sending brief messages or instructions. This option is located in the Session Manager options in the top left corner of your screen. See Remote control options on page 21. To chat online with the host user
In the Session Manager window, on the left navigation bar, under Remote Control, click Show Chat. In the Chat window, in the lower pane, type your message. Click Send. Your messages and the other users responses appear in the upper portion of the chat window.

Command queue options Description
Temporarily stops the command queue. Restarts the command queue. Opens a command queue. Lets you specify where to save a command queue. Cancels the specified command in the command queue list from currently executing.
Remove Command Deletes the specified command in the command queue list. Move Command Up Move Command Down Cancel All Commands Remove All Commands Remove Completed Commands Generate Report Moves up the specified command in the command queue list. The commands execute in the order they are listed, top to bottom. Moves down the specified command in the command queue list.
Cancels all of the commands that are currently in the command queue list from executing. Deletes all of the commands that are currently in the command queue list. Deletes all of the commands that have executed from the command queue list.

Runs a report.

Ending a remote control session
Either the host or remote user can end a session. After a session ends, you return to the main Symantec Management Console window. See Running a remote control session on page 15.
To end a remote control session
In the Session Manager window, on the left navigation bar, under Session Manager, click End Session. In the confirmation window, click Yes. If you have permission to restart the host computer, you can choose whether the host should accept other connections. You can also cancel the host by restarting the computer.

Generating reports

About pcAnywhere reports Report actions Viewing reports Changing report parameters pcAnywhere events

About pcAnywhere reports

Notification Server automatically generates several standard reports on various pcAnywhere Solution details. These reports contain detailed information on the authentication process and connection processes. For example, some of the reports include the user name and IP address that attempted to initiate a remote control session. If you have multiple sessions that are active, the pcAnywhere Solution reports are static. You can also create custom reports in Notification Server. For more information, view topics about creating custom reports in the Symantec Management Platform Help. See Report actions on page 32.
Generating reports Report actions

Table 3-1 Report

pcAnywhere Connection Activity Audit
pcAnywhere Solution reports Description e l b a e g n s r e t ema

Provides a history of all of the connections to any managed hosts. e m i d o i r The report contains the host and remote computer names, IP addresses, and OS type n i also provides the users name that started the remote session, and the date and time ) s y each attempt. t s o e n i h c e m a

n o i t c e n s u t a

pcAnywhere Host Provides the information about the configuration settings for each computer. t s o Security and e n i h c Encryption ) t e g r a
pcAnywhere Hosts Provides the version information on the different pcAnywhere Solution hostscthat l n o i t e ar by Version running in the current environment. pcAnywhere Session Activity Audit
Provides the information on the connections and remote tools activity that m e occurred o i a specified period of time. d o i r n i ) s y t e )

s o n i h c t e g r a

Report actions
You can perform different actions on each report. See About pcAnywhere reports on page 31. Table 3-2 Action
Report actions Description
You can look at the detailed information that is contained in each report. See Viewing reports on page 33.
You can print each report.
Generating reports Viewing reports

Table 3-2 Action

Refresh
Report actions (continued) Description
You can refresh each report and update it with the latest, current information. You can search in each report for specific values. You can choose to save the report as a Web part, spreadsheet, XML file, HTML file, or static filter. You can also choose the location where the report is saved.

Search in Save

Change the display You can change how the details of each report are grouped. format Change the parameter values You can change the values for some parameters that are included in the report. See Changing report parameters on page 33.

Viewing reports

You can view the information that is available in the standard reports. See Report actions on page 32. To view a report
In the Symantec Management Console, on the Reports menu, click All Reports. In the left pane, expand the Reports > pcAnywhere folder. Click the report that you want to view. The report opens in the right pane.
Changing report parameters
You can change some of values for the parameters that are included in the standard reports. See Report actions on page 32. To change the parameters for a report
In the Symantec Management Console, on Reports menu, click All Reports. In the left pane, expand the Reports > pcAnywhere folder.
Generating reports pcAnywhere events
Click the report that you want to change. In the right pane, in the Parameters section, in the right corner, click the down arrow. For each field that you want to change, enter the new value or select the new value from the drop-down list. A percentage character (%) indicates to include all options.

Managing Access Server About Access Server scalability
See Blocking IP addresses from docking on page 47. See Setting up host groups on page 49.
About Access Server scalability
Each Access Server can support up to a maximum of 1,000 docked hosts. Your license determines the maximum number of hosts that can dock to your Access Server at one time. This limit is set in the license file that you receive from Symantec. If you need to increase the number of docked hosts, you can obtain additional licenses from Symantec.
What you can do with the Access Server
The Access Server lets you perform the following tasks:
View details about the docked hosts and active sessions. See Opening the Access Server Manager on page 42. End a remote session that is running. See Ending an active session on page 43. Stop and restart the Access Server. See Starting and stopping the Access Server on page 43. Set up passwords to control user and administrator access to the Access Server. See Setting a user password for the Access Server on page 47. See Setting a password for the Access Server Manager on page 47. Protect the Access Server from unauthorized host connections. See Blocking IP addresses from docking on page 47. Set up password-protected groups to control and manage the docked hosts. See Setting up host groups on page 49.
Preparing for installation
Before you install the Access Server, you should do the following:
Verify that the computer on which you want to install the Access Server meets the minimum system requirements. See System requirements on page 39. Ensure that you have the necessary license file.
Managing Access Server System requirements

System requirements

Your computer must meet several system requirements before your install the Access Server. Table 4-1 Component

Operating system

System requirements Minimum requirement
Any of the following: Windows XP Professional x32/x64 Windows 2000 Server/Advanced Server Windows Server 2003/x64 AMD64/EM64T
Processor RAM Hard Disk space Drives Network Software
800 MHz or faster (2 GHz recommended) 256 MB or more (2 GB recommended) 20 MB CD-ROM or DVD-ROM TCP/IP network connection Internet Explorer 6 SP1 or later
Installing Symantec pcAnywhere Access Server
Symantec pcAnywhere Access Server requires a license to run. After the installation process is complete, you are prompted to import your license file. This step is not required. However, the license file must be imported for the Access Server service to run. The Access Server service starts automatically after you install the Access Server and import a valid license file. The Access Server icon appears in the system tray. To install Symantec pcAnywhere Access Server

In the Preferences window, on the General tab, under Access Server Name, select one of the following:
User Defined Use Computer Name The Access Server uses the name that you specify. The Access Server uses the computer name that is defined in Windows.
If you select User Defined, in the adjacent box, type the name that you want to use. You can use a maximum of 24 characters.

Click Apply.

Setting the launch options for the Access Server
The Access Server launches automatically when Windows starts, and the Access Server program icon appears in the Windows system tray. The Access Server program icon indicates whether the server is running or stopped.
Managing Access Server Specifying the port numbers for the Access Server
To set the launch options for the Access Server
In the Preferences window, on the General tab, select any of the following:
Launch with Windows The Access Server starts automatically when you start Windows. The Access Server icon is displayed in the Windows system tray.
Display Access Server icon in taskbar
Specifying the port numbers for the Access Server
Symantec pcAnywhere and the Access Server are configured to use ports 5631 (TCP Data port) and 5632 (UDP Status port) by default. To dock to the Access Server, the port settings on the host and the Access Server must match. You can change the port settings on the Access Server. However, host users who want to dock to the Access Server must change their port settings to match. If you want to connect through the Access Server, you must also change your port numbers to match. You can run a pcAnywhere host on the Access Server computer. However, the port numbers for the pcAnywhere host must be unique to avoid a port conflict. When you start the pcAnywhere host on the Access Server computer, it does not dock to the Access Server. Instead, it waits for an incoming connection from the Symantec Management Console. The management console must be configured to use the same port numbers as the host. To specify the port numbers for the Access Server
In the Preferences window, on the Connectivity tab, click TCP/IP Settings. In the Port Settings window, in the Data port and Status port boxes, type the port numbers that you want to use. If you want to restore the default setting for a port, click Reset Default next to the appropriate box. Click OK. Click Apply.
Managing Access Server Blocking IP addresses from docking
Blocking IP addresses from docking
The Access Server lets a host dock from any network address. If necessary, you can specify the subnets or IP addresses that you want to prevent from docking to the Access Server. For security purposes, you can undock a host that appears to be unauthorized. You can then add the IP address to the host blocking list to prevent the host from re-docking. To block IP addresses from docking

In the Preferences window, on the Connectivity tab, under Prevent the following IP address or subnets from docking, do either one of the following:
To add a new subnet or IP address, type the subnet mask or IP address, and then click Add. To remove a subnet or IP address, select it, and then click Remove.
Setting a user password for the Access Server
You can set a user password to control connections to the Access Server. Host users must supply the password to dock to the Access Server. You must supply the password to connect to a docked host through the Access Server. You set the user password during the installation process. You can change it when necessary to maintain security. You can configure the host or Symantec Management Console to automatically supply the user password to connect to the Access Server. See Docking a pcAnywhere host to the Access Server on page 51. To set a user password for the Access Server
In the Preferences window, on the Security tab, under Enter password for Access Server connections, in the Password box, type the password. In the Confirm password box, type the password again. Click Apply.
Setting a password for the Access Server Manager
You can set a password for the Access Server Manager to control access to connection information and configuration settings. When this password is set, you must supply the password to open the Access Server Manager.
Managing Access Server Logging Access Server events
To set a password for the Access Server Manager
In the Preferences window, on the Security tab, check Require a password to open the Access Server Manager. In the Password box, type the password. In the Confirm password box, type the password again. Click Apply.
Logging Access Server events
You can log Access Server events to the Windows Event Viewer. You can view the event log to review the operation of the Access Server, and then make any necessary configuration changes. For example, you can view the log to determine the number of hosts that were blocked from docking because the maximum limit had been reached. If you notice a significant number of these events, you may want to upgrade your license to increase the number of hosts. You can log events to the Access Server computer. You can also log events to another computer to which you have access. For example, you can log Access Server events to a secure, central computer. The following events are logged:
The Access Server started. A host connection to the Access Server was blocked because the maximum number of docked hosts was reached. Your license agreement determines the maximum number of docked hosts. A remote user failed to supply the correct Access Server password in three attempts. The Access Server stopped.

To log Access Server events to the local computer
In the Preferences window, on the Security tab, under Logging Options, check Enable logging to the Windows Event Viewer. Check Log to the Event Viewer on this computer. Click Apply.
To log Access Server events to another computer
In the Preferences window, on the Security tab, under Logging Options, check Enable logging to the Windows Event Viewer. Check Log to the Event Viewer on another computer.
Managing Access Server Hiding the Access Server from TCP/IP searches
In the text box, type the computer name. You must use UNC syntax.
Click Advanced. In the User name box, type the user name. In the Password box, type the password. In the Domain box, type the domain name. Click OK. Click Apply.
Hiding the Access Server from TCP/IP searches
The Access Server automatically appears in TCP/IP search results. Remote users can see the Access Server in the pcAnywhere host list, view the docked hosts, and then connect. You can hide the Access Server from TCP/IP searches to increase security and minimize the server's exposure on your network. Remote users must know the IP address or name of the Access Server to connect. To hide the Access Server from TCP/IP searches
In the Preferences window, on the Security tab, uncheck Display Access Server in TCP/IP search results. Click Apply.

Setting up host groups

You can set up host groups to control access to the Access Server and to simplify management of the hosts that are docked. When remote users connect to the Access Server through the host list, they can view the groups of docked hosts and select the host they want to connect to. You can hide individual host groups from TCP/IP searches to protect the hosts from unauthorized access. Remote users must provide the group name to connect to any of the docked hosts that are contained in the group. You can configure the Access Server to require the host computers to dock to a specific host group. Host users must supply a valid group name and the appropriate password to dock to the Access Server. You can choose not to require host computers to dock to a group. Any hosts that do not specify a group name or password are assigned to the Default group.
Managing Access Server pcAnywhere hosts docked to the Access Server
You can set a password for the host group. The host user must supply the password to dock to the group. The group password does not apply to remote connections. Remote users only need to supply the group name to access the docked hosts that are contained in the group. To set up host groups

In the Preferences window, on the Groups tab, do either of the following:
To add a new group, click Add. To modify a group, in the Groups list, select the group that you want to modify, and then click Modify.
In the Group Properties window, in the Name box, type the name that you want to give the group. All group names must be unique.
If you want to assign a password to the group, in the Password box, type the password. In the Confirm Password box, type the password again. If you want to prevent the group from being displayed in the host list when a remote user connects to the Access Server, uncheck Display this group in TCP/IP search results. Click OK. If you want to require hosts to dock to a specific group, check Require hosts to dock to a group. If you select this option, the Access Server blocks docking attempts from a host that is not configured to join a group.
pcAnywhere hosts docked to the Access Server
When a pcAnywhere host docks to the Access Server, it connects to the Access Server and waits for connections. The host can accept only the remote connections that come through the Access Server. To dock to the Access Server, the host computer must be running pcAnywhere Solution 12.5. If a host computer is configured to dock to an Access Server, it automatically docks when Windows starts.
Managing Access Server Docking a pcAnywhere host to the Access Server
Docking a pcAnywhere host to the Access Server
When a host is configured to use the Access Server, it automatically docks to the Access Server when the host is launched. The host usually re-docks to the Access Server at the end of a session. However, you can configure the host to cancel at the end of a session. After the Access Server service is restarted, the host also automatically re-docks when it goes back into a waiting state. If you have set up host groups on the Access Server, the host user must supply a group name and password. Host users can configure the pcAnywhere host to automatically dock to the assigned group. To dock a pcAnywhere host to the Access Server
In the Symantec Management Console, in the Settings menu, click All Settings. In the left pane, expand the Settings > Remote Management > pcAnywhere folders. Click the pcAnywhere Settings policy for your platform. In the right pane, click the Access Server tab. Check Dock to pcAnywhere Access Server. Enter the credentials for the Access Server. (Optional) If you want to also connect directly to a group on the Access Server, check Connect to a group. If you dont select a group, the host connects as a member of the default group on the Access Server.

event logging 48 events information captured 34
host connecting 51 host configuration 51 host docking blocking from specific IP addresses 47 definition 50 host groups configuring 49 docking pcAnywhere host 51 enforcing 49 hiding from TCP/IP searches 49 setting passwords for 50
icon showing in taskbar 46 installation post-installation tasks 40 preparation 38 procedure 39 system requirements 39

blocking IP addresses 37

launch options 45 license file importing through Access Server Manager 41 Linux platform 12
configuration options platform-specific 17
docked hosts undocking 43 viewing 42
Macintosh platform 12 maintenance windows restrictions 12
password for Access Server Manager 47 for Access Server user 47 for host group 50 pcAnywhere active window tracking 23 advanced option 21 annotation 21 bandwidth 23 blank host screen 23 chat window 21, 26 command queue 27 copy file 26 data port 21 delete file 26 display option 21 enable pen 21 encryption 21 end session 28 folder compare 26 full screen 21 lock keyboard 21 lock mouse 21 move file 26 multiple monitor 23 online option 21, 23 order commands 27 process 16 remote control option 21 remote control session 16 remotely control a computer 19 rename file 26 reports 31, 33 restarting host computer 21 screen scaling 21 sending command 21 session recording 21 shared device 21 snapshot 21, 25 start a remote control session 19 synchronize resolution setting 23 transfer clipboard content 23 transfer file 26 turn off host computer 21 view file properties 26 writing text on the screen 21 pcAnywhere events 34
pcAnywhere plug-in installing 17 pcAnywhere report actions 32 change display format 32 change parameter values 32 print 32 refresh 32 save 32 search 32 view 32 pcAnywhere reports change parameters for 33 types 31 view 33 pcAnywhere Solution about 9 components of 10 features of 910 platform configuration options 17 differences 12 port numbers resetting for Access Server 46 setting on router or firewall 37 specifying for Access Server 46 process for pcAnywhere remote control session 16

Quick Connect 11

remote connections through Quick Connect 52 remote control privileges 11 remote control session end 28 start 19 restrictions maintenance windows 12
scalability 38 security 37 role-based 11
TCP/IP searches hiding Access Server from 49 hiding host groups from 49

uninstalling 41

Windows platform 12

Fact Sheet: Client Management

Symantec pcAnywhere 12.1

Industry-leading remote control solution for faster helpdesk support and issue resolution
Overview As remote offices and telecommuting become more prevalent, the ability to manage devices from virtually any location is quickly changing from a luxury to a necessity. User interface provides simple, graphical, task-based Symantec pcAnywhere, a leading remote control solution, helps organizations access and securely manage remote computers to resolve issues quickly.* Symantec pcAnywhere supports multiple platforms for both host and remote Mobile remote management tools reduce the steps, systems, including Windows, (now supporting Vista), bandwidth, and time required for remote troubleshooting Linux, and Mac. Systems can also be securely accessed and issue resolution from Pocket PC and Pocket PC from Windows Mobile/Pocket PC devices and Web Phone devices. browsers. Symantec pcAnywhere 12.1 gives you the ability to easily connect to mission critical servers and endpoint devices ensuring complete control even if your building becomes inaccessible. The Symantec pcAnywhere Access Server option facilitates the discovery of and connection to multiple pcAnywhere hosts from anywhereregardless of location or network configuration. (Sold separately; works in Features and benefits Provides a feature-rich, secure, reliable remote control solution to accelerate resolution of helpdesk calls. Offers heterogeneous host and remote platform support across Windows (now including Vista), Linux, and Mac OS X; all hosts can also be accessed from Microsoft Pocket PC devices or Web browsers. Supports 64-bit environments. Gateway option enables real-time discovery of and connection to multiple devices behind firewalls and NAT devices. that mitigates private and dynamic IP challenges, and minimizes port opening and forwarding.
Host invitation feature simplifies the process of hosts establishing a reverse connection from behind firewalls and NAT devices.
options. They also offer the option to combine the pcAnywhere Manager with all active sessions into a single window.
conjunction with pcAnywhere 12.x.) AES encryption algorithm gives users a choice of all available cipher strengths (128-bit, 192-bit, and 256-bit) in addition to the currently offered RC4 symmetric algorithm and other options (pcAnywhere encoding, public key, or none). pcAnywhere encryption is FIPS 140-2 validated. Supports multiple authentication methods, enabling customers to use existing network authentication user names and passwords with pcAnywhere.
IDC, Worldwide Remote Control Software 2006-2010 Forecast Update and 2005 Vendor Shares, Doc #202199, June 2006

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Fact Sheet: Client Management Symantec pcAnywhere 12.1
Windows PE support allows the use of a pcAnywhere Thin Host within the Microsoft Windows PE operating system. Symantec pcAnywhere Mobile permits a connection to and remote control of a standard pcAnywhere host from a current market-standard Microsoft Pocket PC device over any TCP/IP connection, including wireless (cellular, Bluetooth, and WiFi). Users can be away from their desktops while still having access to their computers via pcAnywhere. Symantec pcAnywhere CrossPlatform Bandwidth auto-detect allows users to optionally detect the actual connection speed (bandwidth) of each connection, and adjust settings that affect performance Red Hat Enterprise Linux ES or WS 3.0 or 4.0, SuSE during lower-bandwidth connections. Enterprise Desktop 9 or 10, or OpenSuSE 10.0 or 10.1 Symantec Packager simplifies pcAnywhere installation Mac OS X 10.4 or later (PowerPC G4 or G5 or and setup, and allows administrators to tailor the Intel processor) solution to best fit the needs of their organization Windows 2000 or later System requirements Symantec pcAnywhere Windows Host, Remote and Gateway Windows Vista (Home Basic, Home Premium, Business, Enterprise, Ultimate) KDE or GNOME Windows XP (Home, Pro, TabletPC, and Media Center) Symantec pcAnywhere Mac OS X Host Windows XP Embedded and Windows Embedded for POS Windows 2000 (Professional, Server, Advanced Server) Windows Server 2003 (Standard and Enterprise) Mac OS X 10.4 or later (PowerPC G4 or G5 or Intel processor) Symantec pcAnywhere Web Remote Java Runtime Environment 1.4.2 or later Microsoft Internet Explorer, Mozilla Firefox, or Safari Symantec pcAnywhere Linux Host Red Hat Enterprise Linux ES or WS 3.0 or 4.0, SuSE Enterprise Desktop 9 or 10, OpenSuSE 10.0 or 10.1, SuSE Enterprise Server 9 or 10 Symantec pcAnywhere CrossPlatform Remote Java Runtime Environment 1.4.2 or later pcAnywhere Host and Gateway are supported on Windows x64 (AMD64 or EM64T processors only) where applicable Required for all Windows installations 233MHz or faster processor 128 MB of RAM 35 MB of available hard disk space CD or DVD drive Microsoft Internet Explorer 6.0 SP1 or later

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pcAnywhere Mobile Windows Mobile 2003 SP1 for Pocket PC/Pocket PC Phone Edition or later 1 MB of available RAM for installation Symantec Packager Windows Vista (Business, Enterprise, Ultimate) Windows XP (Professional) Windows 2000 (Professional, Server, Advanced Server) Windows Server 2003 (Standard and Enterprise) About Symantec Symantec is a global leader in infrastructure software, enabling businesses and consumers to have confidence in a connected world. The company helps customers protect their infrastructure, information, and interactions by delivering software and services that address risks to security, availability, compliance, and performance. Headquartered in Cupertino, Calif., Symantec has operations in 40 countries. More information is available at www.symantec.com. Symantec World Headquarters 20330 Stevens Creek Boulevard Cupertino, CA 95014 USA +1 (408) 1 (800) www.symantec.com To speak with a Product Specialist outside the U.S. For specific country offices and contact numbers, please visit our Web site. More information Visit our Web site http://enterprise.symantec.com To speak with a Product Specialist Call toll-free 1 (800) 745 6054
Copyright 2007 Symantec Corporation. All rights reserved. Symantec, the Symantec Logo, and pcAnywhere are trademarks or registered trademarks of Symantec Corporation or its affiliates in the U.S. and other countries. Mac, Mac OS, and Safari are trademarks or registered trademarks of Apple Inc. in the United States and other countries. Microsoft, Internet Explorer, Windows, Windows Mobile, Windows Server, and Windows Vista are trademarks or registered trademarks of Microsoft Corporation in the United States and/or other countries. Other names may be trademarks of their respective owners. Printed in the U.S.A. 05/07 12516370

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