Software Manual

Data Lifeguard Diagnostic Utility
WD Data Lifeguard Diagnostic Utility (DLGDIAG)

User Manual

Information furnished by WD is believed to be accurate and reliable; however, no responsibility is assumed by WD for its use nor for any infringement of patents or other rights of third parties which may result from its use. No license is granted by implication or otherwise under any patent or patent rights of WD. WD reserves the right to change specifications at any time without notice. Western Digital is a registered trademark; and WD, the WD logo, and Data Lifeguard Tools are trademarks of Western Digital Technologies, Inc. Other marks may be mentioned herein that belong to other companies. 2006 Western Digital Technologies, Inc. All rights reserved. 2779-701022-A00 July 2006

Table of Contents

1 Introduction. 1
DLGDIAG Options. 1 When to Use DLGDIAG. 2 Before using DLGDIAG. 2

DLGDIAG for Windows. 3

Supported Products. 3 Supported Operating Systems. 3 Installing DLGDIAG for Windows. 4 Using DLGDIAG for Windows. 5

DLGDIAG for DOS. 10

Supported Products. 10 Creating Bootable DLGDIAG for DOS Disks. 10 Using DLGDIAG for DOS. 11 Command Line Switches. 14 Error/Status Codes. 15

Service and Support. 18

TABLE OF CONTENTS i
DATA LIFEGUARD DIAGNOSTICS (DLGDIAG) USER MANUAL

Introduction

The Data Lifeguard diagnostic utility (DLGDIAG) is designed to test WD hard drives for errors. If DLGDIAG reports errors, you can use the program to attempt to restore the hard drive to a defect-free status. DLGDIAG supports WD external and SATA hard drives. It also supports EIDE hard drives installed on both primary and secondary IDE ports (either the motherboard or a controller card). DLGDIAG must be run separately to test each WD hard drive in the system. Depending on your hard drive model and diagnostic requirements, you can use either the Windows or DOS version of DLGDIAG. Windows and DOS versions of the DLGDIAG software are available at support.wdc.com/download.

DLGDIAG Options

Windows Quick Test performs a quick S.M.A.R.T. self-test to gather and verify the Data Lifeguard information contained on the drive. Extended Test performs a Full Media Scan to detect bad sectors. Test may take several hours to complete depending on the size of the drive. Write Zeros writes zeros to the drive using the Full Erase or Quick Erase option. Erases all data on the drive by writing zeros to each sector file system and data will be lost. View Test Results displays results for the last hard drive tested. DOS Select Drive selects the hard drive to test and displays status for all hard drives. Quick Test tests the drive quickly for any major physical problems. Extended Test checks the drive thoroughly for any major physical problems. Write Zeros To Drive wipes any and all data off the drive. Use this option when your data is no longer usable or recoverable. View Test Results displays results for the last hard drive tested. Print Test Results prints results for the last hard drive tested (USB printers not supported). Log File Open/Close stores results for all hard drives tested (DLGDIAG.LOG) Enter & Print RMA Information enters and prints RMA information for returning a hard drive to WD. Help brief descriptions of each option and explanations of error codes. Quit reboot your system once you have completed the selected tasks.

INTRODUCTION 1

When to Use DLGDIAG
If the hard drive reports errors, if you are unable to access files on the hard drive, or if another diagnostic utility such as SCANDISK, CHKDISK, DEFRAG, or Norton Utilities reports errors on the hard drive, run DLGDIAG to determine if they are hard drive-related. DLGDIAG does not report errors associated with the system BIOS, controller card, or motherboard of your system. DLGDIAG can be used at any time to test for hard drive errors. If you experience problems accessing files or encounter other apparent hard drive errors, you can safely run the Quick Test option to confirm your hard drive integrity. DLGDIAGs Repair Drive feature allows the user to restore any errors found during the Extended Test scan of your hard drive without destroying all data on the drive. DLGDIAG does not resolve mechanical damage such as noisy drives or drives that do not spin up. Contact WD technical support (see Service and Support on page 19) if you have a hard drive that exhibits the above difficulties.

Before using DLGDIAG

If used properly, DLGDIAG does not overwrite data on the hard drive during the scan and will not result in data loss. However, you should always back up your data before running any diagnostic utility. Back up all data on your hard drives(s) before using DLGDIAG. CAUTION: Back up all data on your hard drive(s) before using DLGDIAG. You will erase all data if the Write Zeros To Drive option is invoked.

INTRODUCTION 2

DLGDIAG for Windows
DLGDIAG for Windows is a Windows version of the Data Lifeguard Diagnostics utility. The utility can perform drive identification, diagnostics, and repairs on a WD FireWire, EIDE, or USB drive. In addition, it can provide the drive's serial and model numbers.

Supported Products

Internal Hard Drives WD SATA WD EIDE External Hard Drives WD USB WD FireWire WD Combo
Supported Operating Systems
Windows XP Windows 2000 Windows Me Windows 98SE

DLGDIAG FOR WINDOWS 3

Installing DLGDIAG for Windows
Important: If you have a pop-up blocker installed, you may need to disable it to download the DLGDIAG software. 1. Go to support.wdc.com/download and download the Data Lifeguard Diagnostics for Windows program (WinDLG.zip). 2. Extract and run the Setup.exe program. 3. The WD Diagnostics InstallShield Wizard screen appears. Click the Next button.

4. Click Install.

5. Click Finish.

DLGDIAG FOR WINDOWS 4

Using DLGDIAG for Windows
1. Click the Start button and point to Programs --> WD Diagnostics- WD Diagnostics. 2. Click I accept this License Agreement, then click Next.
3. The main program screen displays. The top window shows the drives in your system that are available for testing. The model number, serial number, and capacity of each drive are displayed. In the bottom window, the partition information for the selected drive is displayed. Highlight the drive and double-click the physical drive icon on the top row to run diagnostic testing.
4. The DLGDIAG - Select an Option window displays the four DLGDIAG for Windows options.

DLGDIAG FOR WINDOWS 5

Quick Test Quick Test performs a S.M.A.R.T. drive quick self test to gather and verify Data Lifeguard information on the drive. Note: Quick Test will perform a S.M.A.R.T. drive self-test only if it's supported and accessible by DLGDIAG. Otherwise. it will perform a short media scan. The S.M.A.R.T. feature is not supported for external hard drives connected to the computer via the FireWire interface. Some IDE and SATA controllers do not allow S.M.A.R.T. information to be read from the hard drive. For more information, please contact the manufacturer of the controller to determine if the controller supports S.M.A.R.T. attribute reading. 1. Click Quick Test, then click Start.
2. Close any open programs to prevent data loss, then click OK. 3. Quick Test begins. The test may take several minutes to complete depending on the size of the hard drive tested. When the test is complete, click Close.
Extended Test Extended Test performs a full media scan to detect bad sectors. This test may take up to several hours to run depending on the size of the drive. 1. Click Extended Test, then click Start.
2. Close any open programs to prevent data loss, then click OK.

DLGDIAG FOR WINDOWS 6

3. Extended Test begins. The test may take several hours to complete depending on the size of the hard drive tested. When the test is complete, click Close. Write Zeros Write Zeros writes zeros to the drive with the option to perform a quick erase or full erase. Selecting the write zeros option the file system and all data on the drive being tested. CAUTION: Back up all data on your hard drive(s). You will erase all data if the Write Zeros option is invoked. 1. Click Extended Test, then click Start.

2. If you are sure that you want to write zeros to the drive, click Yes.
3. Select Quick Erase or Full Erase, then click OK.
4. Write Zeros begins. When Write Zeros is complete, click Close.

DLGDIAG FOR WINDOWS 7

View Test Result View Test Result displays the results of the most recent test(s) run on your systems hard drive(s). 1. Click View Test Result, then click Start.
2. The test results display.

DLGDIAG FOR WINDOWS 8

View S.M.A.R.T. Disk Information S.M.A.R.T. (Self-Monitoring, Analysis, and Reporting Technology) monitors drive performance and calibration characteristics, and predicts imminent drive failure. Drive attributes and their associated values are listed in the SMART Disk Information screen. Note: S.M.A.R.T. disk information is available only when the S.M.A.R.T. feature is supported and accessible by DLGDIAG. Under the SMART Status column, a question mark icon displays if the S.M.A.R.T. feature is not available. A red X icon displays for a specific attribute if and only if it's value falls below the threshold value and the warranty value is 1. Some IDE and SATA controllers do not allow S.M.A.R.T. information to be read from the hard drive. For more information, please contact the manufacturer of the controller to determine if the controller supports S.M.A.R.T. attribute reading. 1. Highlight the drive and click the S.M.A.R.T. disk info icon on the top row to view S.M.A.R.T. disk information.
2. The S.M.A.R.T. disk information for the selected drive displays.

DLGDIAG FOR WINDOWS 9

DLGDIAG for DOS
DLGDIAG for DOS is a DOS version of the Data Lifeguard Diagnostics utility that determines the physical condition of a WD hard drive. If you are having computer problems that you suspect are hard drive related, you can test your drive with this tool. This diagnostic utility is designed for WD hard drives larger than 8.4 GB with a model number starting with WD.
Internal Hard Drives WD SATA WD EIDE
Creating Bootable DLGDIAG for DOS Disks
Important: If you have a pop-up blocker installed, you may need to disable it to download the DLGDIAG software. A 3.5-inch floppy or CD-RW drive is required to create a bootable DLGDIAG for DOS disk. Floppy Disk 1. Go to support.wdc.com/download and download the Data Lifeguard Diagnostics for DOS (Floppy) program (DlgDiagvXXXx.exe or DlgDiagvXXXx.zip) to your desktop. Extract the DlgDiagvXXXx.exe file from DlgDiagvXXXx.zip if you download the Zip file. 2. Double-click the DlgDiagvxxx Diskette Creator icon on your desktop, follow the instructions in each screen to create your DLGDIAG floppy disk. You can now boot to your DLGDIAG floppy disk. Make sure the boot order in your system BIOS is set to boot from the floppy drive first. CD-ROM 1. Go to support.wdc.com/download and download the Data Lifeguard Diagnostics for DOS (CD) program (DiagXXXxCD.iso or DiagXXXxCD.zip) to your desktop. Extract the DiagXXXxCD.iso file from DiagXXXxCD.zip if you download the Zip file. 2. Use a CD burning program to burn a CD from the DiagXXXxCD.iso image. Refer to your CD burning program Help or user manual for details. You can now boot to your DLGDIAG CD. Make sure the boot order in your system BIOS is set to boot from the CD-ROM drive first.

DLGDIAG FOR DOS 10

Using DLGDIAG for DOS
CAUTION: Back up all data on your hard drive(s) before using DLGDIAG. This utility may write to the drive. As with all utilities that write to a drive, it is recommended that you back up your data before proceeding. 1. Boot your computer to the DLGDIAG for DOS CD or floppy disk (see Creating Bootable DLGDIAG for DOS Disks on page 10. 2. The DLGDIAG license agreement displays. Use the down arrow key to read through the entire licence. Press Esc. 3. Press Y to start the program. 4. The DLGDIAG main menu displays. Use the up/down arrow keys to navigate the options and the Enter key to select an option.
Select Drive The Select Drive option shows a list of all drives installed and the current status of each drive. 1. For each drive that shows a status of 'DRIVE NOT TESTED', select the drive by using the up/down arrows until the desired drive is highlighted and press Enter.
2. Press Esc to return to the main menu and test the drive.

DLGDIAG FOR DOS 11

Quick Test The Quick Test is designed to intelligently gather and verify all of the Data Lifeguard information contained on the drive. The Quick Test can determine with a high level of confidence that a drive is defect-free in a short amount of time. For maximum confidence, the Extended Test is recommended. The Quick Test option may not be available on earlier hard drives. 1. In the Quick Test option screen, press R to run the Quick Test.
2. DLGDIAG reports the status of the hard drive. A status message such as Test Completed Without Errors displays along with a corresponding error/status code. Press Esc to return to the main menu. See the list of error/status codes on page for more information. Extended Test Extended Test checks the drive thoroughly for any major physical problems. For most computers the Extended Test takes 5-20 minutes to test one drive. Larger drives take longer to test. The performance of the computer also affects the test time. 1. In the Extended Test option screen, press R to run the Extended Test.

2. DLGDIAG reports the status of the hard drive. A status message such as Test Completed Without Errors displays along with a corresponding error/status code. Press Esc to return to the main menu. See the list of error/status codes on page for more information.

DLGDIAG FOR DOS 12

Write Zeros To Drive If you tested the hard drive, checked all hardware in the system, and verified that the BIOS is correctly set up, and are still experiencing problems, you might want to reinstall the software on your system. Before reinstalling the software, you can use the Write Zeros To Drive option to erase the entire hard drive, including the MBR (master boot record), all partition tables, and all data. CAUTION: Back up all data on your hard drive(s). You will erase all data if the Write Zeros To Drive option is invoked. 1. Press F for Full Erase or Q for quick erase.
2. Press Esc to return to the main menu. View Test Results View Test Results displays the results of the most recent test run on your currently selected hard drive including results messages and error/status codes. Print Test Results Print Test Results prints the results of the most recent test run on your currently selected hard drive including results messages and error/status codes. You must have a printer properly connected to your computer to use this option. Log File Open/Close The DLGDIAG.LOG file stores results for all drives tested. 1. To open the log file, select Log File Open/Close from the main menu. 2. Press O to open the log file. To close the log file, select Log File Open/Close from the main menu and press C.

DLGDIAG FOR DOS 13

Enter & Print RMA Information If the hard drive is under warranty and DLGDIAG determines that the hard drive is unrepairable, obtain an RMA (Return Material Authorization) number and instructions for product return from WD Technical Support at support.wdc.com/warranty. To complete the RMA information, select Enter and Print RMA Information from the DLGDIAG main menu, then fill out all fields in the Enter and Print RMA Information screen. You must have a printer properly connected to your computer to print RMA information. Help 1. Select Help from the main menu to access the DLGDIAG.txt Help file. 2. Use the up and down arrow keys to read through the text Help file. 3. Press Esc to return to the main menu. Quit 1. To close DLGDIAG, select Quit from the main menu. A message displays prompting you to reset the system to reinitialize the BIOS and hard drive(s). 2. Press Ctrl-Alt-Delete or turn the power off to restart the system. 3. Remove the floppy disk from the drive and reboot the system.

Command Line Switches

DLGDIAG supports the following command line options:
Command Line -A -B -C -Dx -E -FWRITE -G -H -L -Ox -Px -Q -R -S -V -WRITE Description Disable error code for SMART failures Check SMART status without menus Enable output to comma file Select drive x only, where x is 0-15 or ? to show drive info Run extended test without menus - with drive repair Write zeros to the first and last million sectors Show test history on the SMART log area Enable appending of log to history log file Disable output to log file Specify log file location, where x is the full path Access drives at baseport x (hex address) only Run Quick Test without menus Run performance test without menus Skip rebooting after a run of the program Run extended test without menus - without drive repair Write zeros to the entire drive

DLGDIAG FOR DOS 14

Error/Status Codes
Go to support.wdc.com for further information on many of the error codes listed below as well as error codes from previous versions of Data Lifeguard Diagnostics. If you encounter the same error code more than once after restesting, create an RMA (see Enter & Print RMA Information on page 14).
Description COMPLETED WITHOUT ERRORS ABORTED BY HOST INTERRUPTED BY DRIVE RESET INCOMPLETE DUE TO ERROR UNKNOWN ELEMENT FAILURE ELECTRICAL ELEMENT FAILURE SERVO/SEEK ELEMENT FAILURE READ ELEMENT FAILURE HANDLING FAILURE UNKNOWN TEST STATUS UNKNOWN TEST STATUS UNKNOWN TEST STATUS UNKNOWN TEST STATUS UNKNOWN TEST STATUS UNKNOWN TEST STATUS TEST IN PROGRESS ERRORS FOUND UNKNOWN ERROR SEEK TIMEOUT WRITE FAULT ERROR DRIVE NOT READY BUSY GLITCH TRACK 0 ERROR CHECK SUM ERROR SEEK NOT COMPLETE DRQ WAS SET DRQ NOT EXPECTED DIAG COMMAND ERROR IRQ TIMEOUT DRIVE TABLE ERROR TRANSFER RATE ERROR ICRC ERROR IDNF ERROR UNCORRECTABLE ECC ERROR DAM ERROR NO MULTI NO DRIVE FOUND SERVO ERROR 121 UNKNOWN ERROR UNKNOWN ERROR Error/Status Code 122 123

DLGDIAG FOR DOS 15

Description CORRECTED DATA BAD TRACK UNKNOWN ERROR UNKNOWN ERROR BUFFER MISCOMPARE G-LIST ERROR INVALID SERIAL SERIAL RETRY COMMAND ERROR ILLEGAL ID BUSY TIMEOUT DRQ TIMEOUT BAD SECTOR RELOCATED SECTOR STILL BUSY TIMEOUT DRQ NOT EXPECTED DRQ TIMEOUT ECC UNKNOWN ERROR TK-TK SEEK ERROR RANDOM SEEK ERROR THIRD STROKE ERROR FULL STROKE ERROR SEEK OVERHEAD ERROR BAD ID PARAMETERS NOT SELECTED MASTER SLAVE ERROR UNKNOWN ERROR PARK ERROR WRITE PROTECT ERROR MEDIA ERROR MEDIA CHANGE ERROR MEDIA CHANGE REQ ERROR NO MEDIA ERROR SET MAX ERROR Q DMA SERVICE ERROR SMART ERROR UNKNOWN COMMAND RESET SIGNATURE READY EXPECTED UNKNOWN ERROR DRIVE NOT TESTED NON-WD DRIVE DRIVE NOT SUPPORTED WRITE LOG ERROR MISSING LOG FILE ABORTED BY USER MEMORY ALLOCATION ERROR

Error/Status Code 206

DLGDIAG FOR DOS 16
Description CRITICAL RESOURCE ERROR FATAL ERROR SELF TEST FAILED TO RUN SELF TEST INCOMPLETE 2-9 UNCORR ECC ERRORS 10+ UNCORR ECC ERRORS 2-9 DAM ERRORS 10+ DAM ERRORS 2-9 IDNF ERRORS 10+ IDNF ERRORS 2-9 SERVO ERRORS 10+ SERVO ERRORS DRIVE CABLE ERROR DRIVE IS LOCKED TEST NOT SUPPORTED DRIVE FAILED THE TEST ERRORS REPAIRED ERRORS NOT REPAIRED TOO MANY ERRORS FOUND SECTOR RELOCATION ERROR SMART NOT SUPPORTED

Error/Status Code 227

DLGDIAG FOR DOS 17

Service and Support

If you need additional information or help during installation or normal use of this product, visit our product support Web site at support.wdc.com or send an e-mail message to WD Technical Support using the online form. You may also call the phone numbers listed below. When calling for support, have your WD hard drive serial number, system hardware, and software versions available.
USA/Canada/Outside USA (Central Time) Telephone Numbers Monday Thursday Friday Saturday 800.ASK.4WDC 9:00 am 7:00 pm 9:00 am 5:00 pm 8:00 am 5:00 pm Europe (Central European Time) +31.20.4467651 9:30 am 12:00 noon 1:00 pm 5:30 pm 9:30 am 12:00 noon 1:00 pm 4:00 pm

SERVICE AND SUPPORT 18

Before Getting Started
This poster is designed to aid in the quick installation of your WD SATA hard drive. If you experience problems following these procedures or need further information regarding your drive, visit support.wdc.com to search our online knowledge base for frequently asked questions and other common troubleshooting tips and to download the full version WD SATA Hard Drive Installation Guide. Kit Contents
Necessary materials and tools:
" " " "
Computer system manual Operating system manual Operating system installation CD Phillips and flat-blade screwdrivers (if applicable)

WD SATA Hard Drive

Quick Install Guide
1. Before performing any hardware installation, back up your existing data. 2. Before handling the drive or system components, discharge static electricity by touching the metal chassis of your computer case or using an antistatic wrist strap. 3. Locate the WD serial number, model number, and date code on the label on top of your drive, and record them below.
Serial Number: Model Number:

Data Lifeguard Tools CD

(for WD 7200 RPM S ATA hard d rive kits)

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4. Power down the computer and unplug the power cord. 5. Remove the system cover (refer to your system manual for instructions).
Unpacking and Handling Procedures
WD hard drives are precision instruments and must be handled with care during unpacking and installation. Hard drives can be damaged by rough handling, shock and vibration, or electrostatic discharge (ESD). Be aware of the following precautions:

Operating Systems

WARNING

Technical Support

If you need additional information or help during installation or normal use of this product, visit our product support Web site at support.wdc.com and choose from these topics:

"

Do not unpack your hard drive until you are ready to install it. Your hard drive is packaged in an anti-static bag. Handle the hard drive only by the sides. Avoid touching circuit board components on the bottom of the drive. To avoid ESD problems, ground yourself by touching the metal chassis of the computer or by wearing a grounding strap before handling the hard drive. Articles of clothing generate static electricity. Do not allow clothing to come in direct contact with the hard drive or circuit board components. Do not stack hard drives or stand your WD drive on its edge. Do not drop, shake, or knock down the hard drive. Save the original packaging materials and antistatic bag in case you need to return your hard drive. Your warranty will be void if your returned drive is shipped in anything other than the original packaging or WD-approved materials.
Using an operating system not listed below may result in data loss.
The following operating systems are supported:
Warranty Services Obtain warranty information, warranty status, extended warranty, product replacement, RMA status, and shipping and packaging information. Downloads Library Download installation software and drivers. Technical Information Access product specifications, technical tips, and the online forum. Knowledge Base Explore our expert knowledge base and frequently asked questions (FAQs). Service Partners Find available WD-approved service and support in your region. Contact Support Contact a support representative by phone or e-mail. Rebates Check the status of rebate submissions. Localized Support Display service and support information in various languages.

Windows XP Windows 2000

System Requirements

" !

SATA interface connector on motherboard, or SATA controller card (sold separately) installed in an available 32-bit PCI expansion slot (2.1- or 2.2-compliant). 3.5-inch internal drive bay
Online Product Registration
Take advantage of WD offerings by registering your drive at https://www.westerndigital.com/en/products/registration.

" "

Set the Jumpers
Note: WD SATA drives ship from the factory with either Default 1 or Default 2 (see below) set as the standard configuration.
Standard configuration 1 (no jumper added - spread spectrum clocking disabled). Standard configuration 2 (jumper across pins 1-2 - spread spectrum clocking disabled). Default 2
The default setting for WD SATA hard drives varies depending on the model. To determine the default setting for your drive, look at the drive label on the top of the drive. DO NOT change the default setting if you intend to use the drive in a desktop computer. Change the jumper settings ONLY if you intend to use the drive in an enterprise storage environment. For more information on these advanced settings, obtain the full version WD SATA Installation Guide at support.wdc.com. SSC_DIS Mode (Default) Enable or disable the spread spectrum clocking feature. Default setting is disabled. OPT1 Only for factory use. OPT2 Only for factory use.

Default 1

Neutral storage placement. In this position, the jumper has no effect on hard drive operation.
Spread spectrum clocking enabled.

SSC enabled

SSC enabled SSC enabled Default 1 PM2 enabled
Install the SATA Hard Drive
IMPORTANT: Only for WD 7200 RPM SATA hard drive kits; all other WD SATA hard drive kits, skip to step 1 below.
If installing your new WD drive as an upgrade from a previously installed hard drive:
To ensure the optimal settings for your drive configuration, WD recommends running the Installation Tutorial in the Windows version of Data Lifeguard Tools before hardware installation to generate your custom installation instructions. See Data Lifeguard Tools on the reverse side of this poster.
1. Connect the smaller connector on the WD SATA cable to the SATA connector on the motherboard or SATA controller card. NOTE: If using a SATA controller card, be sure to follow the instructions that came with the card to install SATA host drivers. 2. Attach the larger end of the WD SATA cable directly to the SATA interface on the back of the WD drive as shown above. SATA connectors are keyed to ensure proper insertion. Also attach the legacy 4-pin power connector.

with SecureConnect

CAUTION
The WD SATA cable with SecureConnect does not supply power to the drive. When using the WD SATA cable, you must also attach the legacy ATA 4-pin power connector to the SATA drive. When using a standard SATA interface cable (not included) instead, DO NOT connect both the standard SATA cable (not included) and legacy ATA 4-pin power cable at the same time or the drive may malfunction. 3. Slide the hard drive into an available 3.5-inch drive MOUNTING THE HARD DRIVE bay and secure the drive with the four mounting screws (two on each side). For proper grounding, install the screws in the hole positions as shown. 4. Verify all cable connections. Replace and secure the system cover. Reconnect the power cord and power up the computer. 5. If your WD SATA drive came with a Data Lifeguard Tools CD, see Set Up Your Hard Drive on the reverse side of this poster to set up your new hard drive. If your hard drive kit did not include a Data Lifeguard Tools CD, see Alternate Instructions for Installing a Drive on the reverse side of this poster.

5.25-inch Bay Hard Drives (in 3.5-inch Bay) CD-ROM Drive Faceplate 3.5-inch Floppy Drive

Motherboard

Expansion Slot SATA Controller Card SATA Connector on Controller Card
SATA Motherboard Configuration

Power Supply

SATA Controller Card Configuration
Create a Bootable Diskette
Using Data Lifeguard Tools
Follow these steps to create a bootable diskette using Data Lifeguard Tools: 1. Insert the Data Lifeguard Tools CD into your CD-ROM drive. a. If using the Windows version, the CD autoruns on your desktop. b. If using the DOS version, restart the computer and boot from the CD. 2. When the autorun menu appears, select Create a Data Lifeguard Bootable Installation Diskette. Follow the directions as prompted.
IMPORTANT: If your hard drive kit does not include a Data Lifeguard Tools CD, skip to Alternate Instructions for Installing a Drive (Windows XP/2000). You can also obtain the latest version of Data Lifeguard Tools from our Web site at support.wdc.com. WDs Data Lifeguard Tools assists with hard drive installation, management, and diagnostics. Depending on your setup and configuration, you can use either the Windows or DOS version of Data Lifeguard Tools. NOTE: Windows and DOS versions of Data Lifeguard Tools may vary slightly from one another in text, graphic placement, or color. Data Lifeguard Tools contents:

! ! ! !

View Installation Tutorial
Follow these steps to create and print custom hardware installation instructions: NOTE: The model number of your hard drive is printed on the label on top of the drive. 1. Insert the Data Lifeguard Tools CD into your CD-ROM drive. a. If using the Windows version, the CD autoruns on your desktop. b. If using the DOS version, restart the computer and boot from the CD. 2. Select View Installation Tutorial from the setup menu. 3. Depending on whether you run the Windows or DOS version, Data Lifeguard Tools may prompt you to select your model number or a hard drive configuration. If your hard drive is not listed, you can manually type in the model number. Follow the instructions as prompted to create your custom instructions. 4. If using the Windows version, your default Web browser opens automatically and displays your custom instructions. If using the DOS version, your instructions are displayed in the window. Click Next to print the instructions.
Create a Bootable Diskette Create a bootable diskette in seconds. View Installation Tutorial Create, view, and print a customized installation manual. Set Up Your Hard Drive Partition and format an installed hard drive. Drive-to-Drive Copy Copy all the files or a specific folder from one hard drive to another; set a specific hard drive size. Hard Drive Information Configure jumper settings and other technical information regarding your hard drive. Register Your Hard Drive Register your hard drive online (Internet connection required).

Set Up Your Hard Drive

This section contains instructions for installing your new WD hard drive either as a new boot drive or as an additional storage drive.

Install a New Boot Drive

1. Insert the Data Lifeguard Tools CD into your CD-ROM drive. a. If using the Windows version, the CD autoruns on your desktop. b. If using the DOS version, restart the computer and boot from the CD. 2. Select Run Data Lifeguard Installation Software from the autorun setup menu. 3. The main menu (shown below) appears after Data Lifeguard Tools is loaded. Click Set Up Your Hard Drive from the list of options. Data Lifeguard may take several moments to scan for system devices.
7. The next screen outlines your setup options, number of partitions, file format, and the size of each partition. Data Lifeguard Tools is now ready to set up your new hard drive. Click Erase then Next to continue. CAUTION: All existing data on the hard drive will be erased. If you are prompted to continue, click Yes to proceed. 8. After Data Lifeguard Tools completes formatting and partitioning the drive, the setup summary screen below outlines all steps completed. Click Done to exit.
4. After detecting your installed hard drives, select the drive to be formatted or partitioned as additional storage and click Next. If you are using a SATA controller card, click the Additional Controllers tab to select your new drive. 5. For Installation Type, select Add the drive as an additional device. To create customized partitions, select the box to change advanced options and check Custom Partition. 6. The Custom Partition Setup screen (shown below) appears. Your hard drive is automatically partitioned to the largest capacity up to 137 GB based on your operating system limitations. If the drive contains existing partitions and you want to create or add partitions, you must first click Delete to remove existing partitions. To add partitions, use the slider bar to set the desired partition size, then click Add Partition. After configuring the partitions, click Next.
9. Remove the Data Lifeguard Tools CD from the CD-ROM drive and choose from the following options: a. If installing Windows, insert the Windows installation CD in the CD-ROM drive and restart the system. Follow the on-screen instructions to install the operating system. b. If an operating system is already been installed, restart the system. This concludes the hard drive setup process. Your WD SATA hard drive is now ready to use. 7. The next screen outlines your setup options, number of partitions, file format, and the size of each partition. Data Lifeguard Tools is now ready to set up your new hard drive. Click Erase, then Next. CAUTION: Continuing will erase all existing data on the hard drive. If you are certain, click Yes to proceed with format and partition. 8. After Data Lifeguard Tools completes formatting and partitioning the drive, the setup summary screen outlines all steps completed. Click Done to exit. 9. Remove the CD from the CD-ROM drive to begin using your new WD hard drive as additional storage. A new drive letter and icon appear under My Computer. This concludes the hard drive setup process. Your WD SATA hard drive is now ready to use.

4. After Data Lifeguard Tools detects your installed hard drive(s), select the new drive to be formatted or partitioned as the new boot drive and click Next. If you are using a SATA controller card, click the Additional Controllers tab to select your new drive. NOTE: Data Lifeguard Tools does not format or partition a currently installed boot drive (the drive icon is disabled). 5. For Installation Type, select Add the drive as a boot device. To create customized partitions, select the box to change advanced options and check Custom Partition. 6. The Custom Partition Setup screen appears. Your hard drive is automatically partitioned to the largest capacity based on your operating system limitations. If the drive contains existing partitions and you want to create or add partitions, you must first click Delete to remove existing partitions. To add partitions, use the slider bar to size the partition, then click Add Partition. After setting the partitions, click Next.
Install an Additional Storage Drive
1. Insert the Data Lifeguard Tools CD into your CD-ROM drive. a. If using the Windows version, the CD autoruns on your desktop. b. If using the DOS version, restart the computer and boot from the CD. 2. Select Run Data Lifeguard Installation Software from the setup menu. 3. The main menu appears after Data Lifeguard Tools is loaded. Click Set Up Your Hard Drive from the list of options. Data Lifeguard Tools may take several moments to scan for system devices.

Drive-to-Drive Copy

CAUTION Both source and destination hard drives must be formatted and partitioned before using this utility. Follow the instructions above to set up your drive.
The Drive-to-Drive Copy utility copies files from one drive to another. Use this feature when replacing an existing boot hard drive with a newer, faster hard drive. 1. Insert the Data Lifeguard Tools CD into your CD-ROM drive. Select Drive-to-Drive Copy from the main menu. 2. Select the Source and Destination paths with the selected folders. You can click Browse to easily access folders or files on both hard drives. NOTE: Existing files on the destination drive are overwritten if there are files on the source drive with the same name. 3. After selecting the folder for each path, click Start to begin copying. The progress bar for the current file being copied and overall progress is displayed. 4. When copying is completed, click OK to display the results summary. Click Done to exit Data Lifeguard Tools. 5. Remove the CD and restart the computer to use your new WD hard drive.

Hard Drive Information

This feature allows you to view the drive model number, serial number, capacity, UDMA mode, and other details about your WD SATA hard drive. 1. Insert the Data Lifeguard Tools CD into your CD-ROM drive. Select Hard Drive Information from the main menu. 2. In the next window, you are given options to select either View Hard Drive Information or View Jumper Settings. a. View Hard Drive Information Once your drive is detected, click the tab for either Partition Table or SATA Information to display information about the drive format, LBA support, DMA support, firmware revision, etc. b. View Jumper Settings Select the drive model number and configuration, then click View Jumper Settings to display the selected jumper setting diagram in your default Web browser.

Alternate Instructions for Installing Alternate Instructions for Installing A Drive (Windows XP/2000) a
If your hard drive kit did notnot include a Data Lifeguard Tools CD, you If your hard drive kit does include a Data Lifeguard Tools CD, you can use Windows built-in Disk Disk Management utility to format partition can use Windows built-in Management utility to format and and your drive. If necessary, refer to your operatingoperating system partition your drive. If necessary, refer to your system manual for detailed for detailed instructions. manual instructions.
Install a Single Hard Drive: Install a Single Hard Drive
1. Boot to thethe Windows XPWindows 2000 Installation CD.CD. 1. Boot from Windows XP or or Windows 2000 Installation 2. Follow the directions in the installation prompt. 2. Follow the directions as prompted.
Install an Additional Hard Drive: Install an Additional Hard Drive
Windows XP Windows XP 1. Click the Start button and point to Control Panel > Performance and 1. Click the Start button and point to Control Panel > Performance and Maintenance > Administrative Tools. Maintenance > Administrative Tools. 2. Double-click on the Computer Management icon and select Disk 2. Double-click the Computer Management icon and select Disk Management on the left side. Management on the left side. 3. Right-click on your new hard drive and proceed with partitioning 3. Right-click your new hard drive to proceed with partitioning and and formatting. formatting. Windows 2000 Windows 2000 1. Click the Start button and point to Settings > Control Panel > 1. Click the Start button and point to Settings > Control Panel > Administrative Tools. Administrative Tools. 2. Double-click on the Computer Management icon and select Disk 2. Double-click the Computer Management icon and select Disk Management on the left side. Management on the left side. 3. Right-click on your new hard drive to proceed with partitioning and 3. Right-click your new hard drive to proceed with partitioning and formatting. formatting.

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2005 Western Digital Technologies, Inc. All rights reserved. Western Digital is a registered trademark; and WD, the WD logo, Data Lifeguard, Data Lifeguard Tools, and SecureConnect are trademarks of Western Digital Technologies, Inc. Other marks may be mentioned herein that belong to other companies. Specifications subject to change without notice.