HP Scanjet 2400, 3670, 3690, and 3970 Scanner Help (also referred to as HP Scanjet Scanner Help) Documentation for additional software
Open HP Photo & Imaging Help (see above), then click HP Scanjet 2400, 3670, 3690, and 3970 Scanner Help.
See the documentation for additional software that came with your scanner.

how to use the scanner

This section presents an overview of the scanner front panel and the transparent materials adapter (TMA), and also contains information about how to use and care for the scanner.

front panel overview

Feature

SCAN button COPY button

Description
Scans the picture or document so you can preview or change the scanned image. Scans the item and sends it to the default printer to make copies.
HP INSTANT SHARE button Scans the item and allows you to send it in e-mail, create an album on the HP Photo website, or (HP Scanjet 3670, 3690, order high-quality prints. (Not all services are and 3970 scanners only) available in all locations.) MEMORIES DISC CREATOR button (HP Scanjet 3970 scanner only) Scans the item to the Memories Disc Creator software, where you can create a photo show on a CD, along with background music and titles.
transparent materials adapter (TMA) overview
The TMA scans slides or negatives to the HP Scanning software, where you can preview or change the scanned image. Scanner model HP Scanjet 2400 scanner HP Scanjet 3670 scanner HP Scanjet 3690 scanner HP Scanjet 3970 scanner
Transparent materials adapter
None Scans one 35 mm slide or two frames from a 35 mm negative strip

scanning overview

You can start scanning in one of three ways: from the front panel buttons from the HP Director from other applications Note: The HP Scanning software can prompt you to scan additional items. This allows you to scan multiple items and send them to the final destination all at one time. For Macintosh users, see where do I find? on page 1 for information about scanning procedures.
scan from the front panel buttons
The front panel buttons on the scanner provide shortcuts to often-used scanning functions, such as scanning documents and pictures. Descriptions for using all the front panel buttons are located in this chapter of the manual and the next chapter.
scan from the hp director
Double-click the HP Director icon ( ) on the desktop to start the HP Photo & Imaging software. The HP Director window appears. From this window you can scan, view, or print images, get help, and more. If the HP Director icon is not on the desktop, on the Start menu, point to Programs or All Programs, point to Hewlett-Packard, point to the name of your scanner or to Scanners, and then click HP Photo & Imaging Director.

scan from other applications
You can bring an image directly into an open file in one of your applications if the application is TWAIN-compliant. Generally, the application is compliant if it has an option such as Acquire, Scan, or Import New Object. If you are unsure whether the application is compliant or what the option is, see the documentation for that application.
scanning with high resolutions
An important consideration when scanning images is what resolution to use. Should you scan at the highest possible resolution available? Should you always scan at the same resolution as your printer? The answers to these questions depend on a variety of factors, including what type of computer you have and how you will use the scanned image. Note: High resolution is usually only necessary when attempting to increase the size of very small images (for instance, scanning a stamp-sized image, or scanning 35 mm negatives or color slides and enlarging them to A4 size). In most cases, optimal scanning can be achieved by adjusting the resolution of the scan to a resolution appropriate for the intended use of the image.

chapter 2

Scanning at a resolution higher than necessary only increases your file size, slows down printing, and in some cases makes the image impossible to print on a particular printer. For more information, open HP Director, select your scanner in the Select Device list, click Help, and in the HP Photo & Imaging software help, see the hp scanjet scanner help section.
scan pictures and documents
Use the SCAN button ( ) to scan pictures and documents. Note: You can also use the SCAN button to scan slides or negatives from the TMA. For more information, see scan from the transparent materials adapter (TMA) on page 13. 3 Place the original face down on the scanner glass as indicated by the reference marks on the scanner, and close the lid. Press the SCAN button ( ). In the dialog box that appears, select: Picture if you are scanning a printed photograph, graphic, slide, or negatives. Document if you are scanning text, both text and graphics, or any text that you want to edit later. (For more information on scanning documents or text, see how do I resolve issues with scanning documents or text? on page 12.) Select a destination. Click Scan. If you are prompted to select what you are scanning, select Original from Glass, then click Scan. In the preview that appears, select the final scan area (the area inside the dotted lines) in the preview image. Make adjustments to the preview image if needed. Click Accept.

create a photo show and save it on CD
Use the MEMORIES DISC CREATOR button ( ) on the front panel of your HP Scanjet 3970 scanner to create personalized photo shows with music and titles. Then you can watch the photo show on your television using a compatible digital versatile disc (DVD) or video compact disc (VCD) player. You can also make photo reprints from the CD. (You must have an Intel Pentium II processor or above, 700MB of free disk space, a read/write CD-ROM drive and writable CDs to use Memories Disc Creator.) If you have an HP Scanjet 2400, 3670, or 3690 scanner, you can create a memories disc using the software. For more information, see the HP Photo & Imaging software help. 3 Place the original face down on the scanner glass as indicated by the reference marks on the scanner, and close the lid. Press the MEMORIES DISC CREATOR button ( ) on the scanner. If you are prompted to select what you are scanning, select Original from Glass, then click Scan. A preview image of the scanned original appears. Select the final scan area (the area inside the dotted lines) in the preview image. Make adjustments to the preview image if needed. Click Accept. A dialog box appears, asking if you want to scan another image. If you have more originals to scan, click Yes. Place another original on the glass and close the lid. In the preview window, click New Scan, make adjustments, and then click Accept. OR Select another image within the preview window, make adjustments, and then click Accept. Follow the instructions on the screen. Note: You can also use the MEMORIES DISC CREATOR button to scan slides or negatives from the TMA. For more information, see scan from the transparent materials adapter (TMA) on page 13.

change settings

You can customize some features of the HP Scanjet scanner, including the front panel button settings, previewing of images, and other preferences. If you have an HP Scanjet 3970 scanner, you can choose whether scanning takes place immediately or waits for the warm-up cycle to complete.
change settings from the hp director
When you use the scanner buttons or the HP Director, the scanner uses settings optimized for the scanned original type, such as a photograph. The Settings menu in the HP Director provides a means of changing all scanning settings. It includes button settings, scanning preferences, and other settings that you can change. To change settings start the HP Director, and click Settings.
turn preview image on or off
You can change whether a preview image appears or does not appear. For more information, see the HP Photo & Imaging software help.

enable instant scanning

If you have an HP Scanjet 3970 scanner, use the instant scanning feature to set the scanner to begin scanning immediately, without waiting for the lamp to warm up. Open the HP Director, click Settings, and click Scan Preferences. Click the Quality vs. Speed tab. To eliminate the lamp warm-up time and enable instant scanning, select the Instant Lamp Warm-up check box. To reduce power consumption, clear the Instant Lamp Warm-up check box.

select picture or document
When the software prompts you for an original type, you have two choices: Picture or Document. The scanner optimizes settings based on your choice. Use the following guidelines to determine the best original type for your needs.
If your original consists of
Select this original type
A printed photograph, graphic, slide, or negatives, Picture or objects, such as framed photos, artwork, or fabric Note: Avoid placing items with sharp edges in the scanner. Doing so can damage the scanner. Before placing an item on the scanner glass, make sure the item is free of wet glue, correction fluid, or other substances that can be transferred to the glass. Text, both text and graphics, or any text that you want to edit later Document
To change the original types, see change settings on page 8.

users manual 8

care and maintenance
Occasional cleaning of your scanner helps ensure optimal performance. The amount of care necessary depends upon several factors, including the amount of use and the environment. You should perform routine cleaning as necessary. Routine cleaning should include cleaning the scanner glass and the TMA.

clean the scanner glass

3 Disconnect the power cable from the scanner. Open the scanner lid. Clean the glass using a soft, lint-free cloth sprayed with a mild glass cleaner. Caution! Use only glass cleaner. Avoid abrasives, acetone, benzene, and carbon tetrachloride, all of which can damage the scanner glass. Avoid isopropyl alcohol because it can leave streaks on the glass. Do not spray the glass cleaner directly on the glass. If too much glass cleaner is applied, the cleaner could run to the edges and damage the scanner. Dry the scanner glass using a dry, soft, lint-free cloth. When finished, reconnect the power cable to the scanner.
For instructions on cleaning the underside of the scanner glass, go to www.hp.com/support, select your country or region, navigate to the support page for your scanner, then click the link to view information about cleaning the underside of the glass.

troubleshooting

To solve other problems with the scanner, open HP Director and click Help. Then in the HP Photo & Imaging software help, open the hp scanjet scanner help section and see the troubleshooting section. To solve problems with the scanner software, see the HP Photo & Imaging software help.
scan from the transparent materials adapter (TMA)
If you have an HP Scanjet 3670, 3690, and 3970 scanner, you can use the transparent materials adapter (TMA) to scan 35 mm slides or negatives. Note: To scan large transparent items, such as a presentation transparency, place the item on the scanner glass under a piece of white paper and scan as usual.

scan slides

To scan 35 mm slides, use the slide holder that is part of the built-in TMA. Open the scanner lid. Remove the negative strip holder, if present, from the slide holder.
remove the negative strip holder
Place one slide into the slide holder. Insert the slide with the top up and with the front of the slide facing you.

insert the slide

Close the scanner lid. Note: Do not click SCAN until the slide is loaded and the lid is closed. ). Press the SCAN button ( A dialog box appears asking what you are scanning. Select Picture. Click Scan. Select Slides from a Transparent Materials Adapter (TMA).
Click Scan. The scanner performs a preview scan, and the preview image appears.
10 Select a final scan area within the slide. Click and drag a border around the area you want for a final scan (final scan area).
Final scan area select a final scan area
11 Make any adjustments you want to the preview image. When the image adjustments are complete, click Accept. 12 A dialog box appears asking if there are more originals to scan. If you have more slides to scan: a. Click Yes. b. Place a new slide in the TMA and close the lid. c. In the preview window, click New Scan, make adjustments, and then click Accept. 13 When you have finished scanning your items, click No when you receive the prompt for another scan. The images appear in the HP Photo & Imaging Gallery or other selected destination. 14 When finished, remove the slide. Place the negative strip holder back into the scanner lid. Note: You can scan a slide in other ways. For example, in HP Director, click Scan Picture. Or, if you know youll be sharing an item using HP Instant Share or creating a memories disc using Memories Disc Creator, use one of these front panel buttons if included on your scanner.

chapter 3

scan negatives
To scan 35 mm negatives use the negative strip holder that is part of the built-in TMA. Open the scanner lid. Slide a negative strip into the negative strip holder so that the shiny side faces you.

insert a negative strip

Note: Negatives are easily damaged. Touch them only on their edges. 3 Close the scanner lid. Note: Do not click SCAN until the negatives are loaded and the lid is closed. Press the SCAN button ( ). A dialog box appears asking what you are scanning. Select Picture. Click Scan. Select Negatives from a Transparent Materials Adapter (TMA). Click Scan. The scanner performs a preview scan, and the preview image appears. Select a final scan area. Click and drag a border around the area you want for a final scan (final scan area).
10 Make any adjustments you want to the preview image. When the image adjustments are complete, click Accept.
11 A dialog box appears asking if there are more originals to scan. If you have more negatives to scan, click Yes, and then perform one of the following steps: Select another negative frame within the preview window, make adjustments, and then click Accept. OR To scan other frames from within the negative strip, remove the negative strip from the holder and position it so that the frames you want to scan are in front of the TMA light. Remember that the shiny side must face you. Close the lid. Then click New Scan, make adjustments, and then click Accept. OR Place a new negative strip in the TMA and close the lid. In the preview window, click New Scan, make adjustments, and then click Accept. 12 When you have finished scanning your items, click No when you receive the prompt for another scan. The images appear in the HP Photo & Imaging Gallery or other selected destination. 13 When finished, remove the negative strip. Place the negative strip holder back into the scanner lid. Note: You can scan a negative in other ways. For example, in HP Director, click Scan Picture. Or, if you know youll be sharing an item using HP Instant Share or creating a memories disc using Memories Disc Creator, use one of these front panel buttons if included on your scanner.

warranty

This topic contains warranty, regulatory, and environmental stewardship program information.
hewlett-packard limited warranty statement

HP products

HP Scanjet HP Scanjet HP Scanjet HP Scanjet scanner 3670 scanner 3690 scanner 3970 scanner
Duration of limited warranty
United States, Canada, and Latin America: 90 days Europe and Asia Pacific: 1 year
HP warrants to you, the end-user customer, that HP hardware, accessories, and supplies will be free from defects in materials and workmanship after the date of purchase, for the period specified above. If HP receives notice of such defects during the warranty period, HP will, at its option, either repair or replace products which prove to be defective. Replacement products may be either new or equivalent in performance to new. HP warrants to you that HP software will not fail to execute its programming instructions after the date of purchase, for the period specified above, due to defects in material and workmanship when properly installed and used. If HP receives notice of such defects during the warranty period, HP will replace software which does not execute its programming instructions due to such defects. HP does not warrant that the operation of HP products will be uninterrupted or error free. If HP is unable, within a reasonable time, to repair or replace any product to a condition as warranted, you will be entitled to a refund of the purchase price upon prompt return of the product. HP products may contain remanufactured parts equivalent to new in performance or may have been subject to incidental use. This warranty does not apply to defects resulting from (a) improper or inadequate maintenance or calibration, (b) software, interfacing, parts, or supplies not supplied by HP, (c) unauthorized modification or misuse, (d) operation outside of the published environmental specifications for the product, or (e) improper site preparation or maintenance. TO THE EXTENT ALLOWED BY LOCAL LAW, THE ABOVE WARRANTIES ARE EXCLUSIVE AND NO OTHER WARRANTY OR CONDITION, WHETHER WRITTEN OR ORAL, IS EXPRESSED OR IMPLIED, AND HP SPECIFICALLY DISCLAIMS ANY IMPLIED WARRANTIES OR CONDITIONS OF MERCHANTABILITY, SATISFACTORY QUALITY, AND FITNESS FOR A PARTICULAR PURPOSE. Some countries, states, or provinces do not allow limitations on the duration of an implied warranty, so the above limitation

or exclusion might not apply to you. This warranty gives you specific legal rights, and you might also have other rights that vary from country to country, state to state, or province to province. 7 HPs limited warranty is valid in any country or locality where HP has a support presence for this product and where HP has marketed this product. The level of warranty service you receive may vary according to local standards. HP will not alter the form, fit, or function of the product to make it operate in a country in which it was never intended to function for legal or regulatory reasons. TO THE EXTENT ALLOWED BY LOCAL LAW, THE REMEDIES IN THIS WARRANTY STATEMENT ARE YOUR SOLE AND EXCLUSIVE REMEDIES. EXCEPT AS INDICATED ABOVE, IN NO EVENT WILL HP OR ITS SUPPLIERS BE LIABLE FOR LOSS OF DATA OR FOR DIRECT, SPECIAL, INCIDENTAL, CONSEQUENTIAL (INCLUDING LOST PROFIT OR DATA), OR OTHER DAMAGE, WHETHER BASED IN CONTRACT, TORT, OR OTHERWISE. Some countries, states, or provinces do not allow the exclusion or limitation of incidental or consequential damages, so the above limitation or exclusion may not apply to you. THE WARRANTY TERMS CONTAINED IN THIS STATEMENT, EXCEPT TO THE EXTENT LAWFULLY PERMITTED, DO NOT EXCLUDE, RESTRICT, OR MODIFY AND ARE IN ADDITION TO THE MANDATORY STATUTORY RIGHTS APPLICABLE TO THE SALE OF THIS PRODUCT TO YOU.

regulatory information

Regulatory information is located on the HP Photo & Imaging software CD that comes with the scanner. On the CD, browse for the file named regulatory_supplement.htm.
environmental stewardship program
protecting the environment
Hewlett-Packard Company is committed to providing quality products in an environmentally sound manner. This product has been designed with attributes to minimize impacts on our environment.

energy consumption

Energy usage drops significantly while the scanner is in low-power mode, which saves natural resources and saves money without affecting the high performance of this product. This product qualifies for ENERGY STAR, which is a voluntary program to encourage the development of energy-efficient office products. As an ENERGY STAR Partner, Hewlett-Packard Company has determined that this product meets ENERGY STAR guidelines for energy efficiency.

plastics

Plastic parts over 25 g (0.88 oz) are marked according to international standards that enhance the ability to identify plastics for recycling purposes at the end of the product's life.

chapter 4

disassembly/end of life
This HP product (the HP Scanjet 2400, 3670, 3690, or 3970 scanner) is designed for ease of disassembly and to provide end-of-life disposal options by use of common fasteners and snap-fitting parts.
This HP product contains the following materials that might require special handling at end-of-life: mercury in the fluorescent lamp in the scanner and transparent materials adapter (< 5 mg) lead in solder
For recycling information, contact www.hp.com/go/recycle or contact your local authorities or the Electronic Industries Alliance at www.eiae.org.

recycling materials

HP offers a variety of product end-of-life return programs in a number of geographic areas. To determine if a program is available in your area, please contact your nearest HP sales office. Products returned to HP are reused, recycled, or disposed of in a responsible manner. Each month, HP reuses or recycles more than 1.6 million kg (3.5 million pounds) of material at our product recovery centers in Grenoble, France; Boeblingen, Germany; and Roseville, California, USA. This represents 99 percent by weight of all the material we receive from customers and HP operations.

product support

This section contains support information including phone numbers and website information. For regulatory information, see the regulatory_supplement.htm file on the CD that comes with the scanner.

accessibility website

Customers with disabilities can get help by visiting www.hp.com/hpinfo/ community/accessibility/prodserv/.

hp scanjet website

Visit www.scanjet.hp.com to: learn tips for scanning more effectively and creatively access HP Scanjet driver updates and software register your product subscribe to newsletters, driver and software updates, and support alerts

support process

The HP support process works most effectively if you perform the following steps in the order specified: Review the electronic help for the software and scanner, including the troubleshooting section. Access the HP Customer Care Center website for support. If you have access to the Internet, you can obtain a wide range of information about your scanner. Visit the HP website for product help, drivers, and software updates at www.hp.com/support. Customer Care is available in the following languages: Dutch, English, French, German, Italian, Portuguese, Spanish, Swedish, Traditional Chinese, Simplified Chinese, Japanese, Korean. (Danish, Finnish, and Norwegian support information is available in English only.) Access HP e-support. If you have access to the Internet, connect with HP via e-mail by going to www.hp.com/support. You will receive a personal reply from an HP Customer Care technician. E-mail support is available in the languages listed at that website. Contact your local HP dealer. If your scanner has a hardware failure, take it to your local HP dealer for a solution. Service is free during your scanners limited warranty period. After the warranty period, the dealer will quote a service charge.

chapter 5

Contact the HP Customer Care Center for support by phone. Please consult the following website to check the details and conditions of phone support in your country/region: www.hp.com/support. As a part of HPs continuing efforts to improve phone support information services, we advise you to check the HP website on a regular basis for new information regarding service features and delivery. If you cannot solve the problem by using the above options, call HP while you are in front of your computer and scanner. For faster service, please be prepared to provide the following information: the scanners model number (located on the scanners lid) the scanners serial number (located on the bottom of the scanner) the computers operating system the version of the scanner software (located on the scanners CD label) messages displayed at the time the situation occurred The applicable conditions for HP phone support are subject to change without notice. Telephone support is free from the date of purchase for the period specified unless otherwise noted.

Locations

Africa Asia Pacific Canada Europe Latin America Middle East United States
Free phone support period
30 days 1 year 90 days 1 year 90 days 30 days 90 days
phone support in the United States
Support is available both during and after the warranty period. Within the period of your warranty, telephone support is provided free of charge. Call (208) 323-2551. If this is a long-distance call for you, long-distance charges will apply. U.S. phone support is available in both English and Spanish 24 hours a day, 7 days a week (days and hours of support may change without notice). After the warranty period, call (208) 323-2551. Charges are $25.00 U.S. per issue, and are charged to your credit card. If you think your HP product needs service, call HP Customer Care Center, which can help determine if service is required.
phone support in Europe, Middle East, and Africa
HP Customer Care Center phone numbers and polices may change. Visit the following website to check the details and conditions of phone support in your country/region: www.hp.com/support.
Algeria Austria Bahrain Belgium Czech Republic Denmark Egypt Finland France Germany Greece Hungary Ireland Israel Italy Luxembourg
+213 (0) +43 (0) (Dutch) 004 (French) +42 (0) 7310 +5222 +358 (0)767 +33 (0) 22 (Euro 0.34/min) 180 (Euro 0.12/min) +603 +36 (0) 1111 +353 (0) 5525 +972 (0) 4848 +39 (0)(French) 007 (German)
Middle East/Africa +44 (0) Morocco Netherlands Norway Poland Portugal Saudi Arabia Slovakia South Africa Spain Sweden +2020165 (Euro 0.10 per minute) 070 +00 +351(0) +1030 (RSA) +27-9301 (Outside RSA) ++46 (0) 77-120 4765
Switzerland Tunisia Turkey Ukraine United Arab Emirates United Kingdom
672 (German, French, Italian) Peak time 0.08 CHF/Outside peak 0.04 CHF ++71 +7 (380 44) 490-(0)4320

other phone support worldwide
HP Customer Care Center phone numbers and polices may change. Visit the following website to check the details and conditions of phone support in your country/region: www.hp.com/support. Argentina Australia Brazil Canada +63 (3) (or local (03) 8877 8000) (11) (Grande So Paulo) (Outside Grande So Paulo) 4663 (During the warranty period) 4722 (After the warranty period)
Central America and the Caribbean Chile China Colombia Guatemala Hong Kong SAR India Indonesia Japan 5547 (Post-sales Business Computing) 999 (Post-sales Home Computing) +86 (10) +or +(Hindi & English) +62 (21) 511 (Inside Japan) +(Outside Japan)
Korea, Republic of +82 (2) (Seoul) 0 80-999-0700 (Outside Seoul) Malaysia Mexico New Zealand Peru
9922 (Mexico City) (Outside Mexico City) +64 (9) 10111
Philippines Puerto Rico Romania

+ 63 (2) +42

Russian Federation + (Moscow) + (St Petersburg) Singapore Slovakia Taiwan Thailand United States Venezuela Viet Nam +5300 +421 (0) 010055 +66 (2) (208) 323-8368 +84 (0) 4530
upgraded warranty options
You can select one of the following upgraded warranty options (available in the U.S. only): Standard Next Day Exchange Accidental Damage Protection with Next Day Exchange
Upgrade your standard factory warranty to three years with the HP SupportPack. Service coverage begins on product purchase date, and the pack must be purchased within the first 180 days of product purchase. HP will determine the hardware service offering based upon the outcome of system self-test programs run by the customer through the initial call to the HP Customer Care Center. If during your technical support call it is determined that your product needs replacement, HP will ship you this replacement product next business day free of charge. Optional Accidental Damage Protection is also available. This warranty upgrade protects against accidental breakage such as spills, drops, or falls. Both of these warranty upgrades offer maximized uptime and productivity, the convenience of door-to-door pickup with delivery, packaging, and freight prepaid by HP. For more information call 1-888-999-4747 or visit www.homeandoffice.hp.com and select warranty upgrades under product support.
appendix a product specifications and options
This section contains the product specifications for the HP Scanjet 2400, 3670, 3690, and 3970 scanners and accessories.

scanner specifications

Scanner type Weight (without lid)
Flatbed HP Scanjet 2400 scanner 1.7 kg (3.74 pounds) HP Scanjet 3670 scanner 2.1 kg (4.62 pounds) HP Scanjet 3690 scanner HP Scanjet 3970 scanner 2.3 kg (5.06 pounds)

Relative humidity

Operating: 15 percent to 80 percent noncondensing 10 to 35 C (50 to 95 F) Storage: up to 90 percent at 0 to 65 C or (32 to 149 F)
accessibility website 20 acquire scans 4 additional software documentation 2 album creating on the HP Photo website 6 Apple System Profiler 10
edit text 12 electrical specifications TMA 26 end-of-life return programs 19 energy consumption Energy Star 18 Energy Star description 18 website 18 environmental specifications 26 stewardship program i, 18
HP Scanjet 2400, 3670, 3690, 3970 Scanner Help 2 humidity specifications 26
images preview and change 5 import scans 4 install find information about 1 optical character recognition software (OCR) 12 test hardware 11 Instant Lamp Warm-up setting 8 instant scan 8 Internet connection for HP Instant Share 6 introduction find information about 1 invalid directory or folder message 9
bonus software documentation 2 buttons Copy 3, 6 HP Instant Share 3, 6 Memories Disc Creator 3, 7 Scan 3, 5
files output types 8 final scan area 14, 15
cables connecting 10 types 10 call support 20 cancel printing copies 6 change preview images 5 clean scanner glass 9 TMA 9 contact support 20 convert text for editing on computer 12 copies print 6 Copy button description 3 use 6 customer support 20
hardware find information about 1 test mode 11 help find documentation 2 phone support 21 support 20 websites 20 holder negative 13, 15 HP Copying software 6 HP Customer Care Center 20 HP Instant Share Internet connection 6 use 6 HP Instant Share button description 3 HP Photo & Imaging Software Help 2 HP Scanjet transparent materials adapter (TMA) capacity 3 find information about 1 overview 3 scan slides 13 specifications 26

lamp warm-up 8

maintain clean scanner 9 TMA 9 maintenance find information about 2 Memories Disc Creator button description 3 messages invalid directory or folder 9
negatives find information about 1 handling 15 holder 13, 15 inserting 15 new drivers 20 newsletters subscribing to 20
destination directory invalid 9 digital versatile disc (DVD) 7 disabilities assistance 20 document locations 2 document scans from Scan button 5 driver updates 20
operating temperature specifications 26 optical character recognition (OCR) 12 originals select type of 8 output file types 8 overview find information about 1
scan find information about 1 from HP Director 4 from the front panel buttons 4 multiple originals 14, 16 negatives 15 overview 4 with Copy button 6 with high resolutions 4 with Scan button 5 Scan button 3 description 3 use 5 scanner care and cleaning 9 find information about 1 glass cleaning 9 register 20 Setup Poster 2 size TMA 26 slides find information about 1 holder 13 inserting 13 software updates 20 specifications environmental 26 product 25 scanner 25 TMA 26 stewardship program 18 storage specifications 26 subscribe newsletters and updates 20 support find information about 2 product support 20

technical support 20 telephone support 21 temperature specifications 26 test scanner hardware 11 text scanning 12 third-party documentation 2 TMA. See HP Scanjet transparent materials adapter (TMA) transparent materials adapter. See HP Scanjet transparent materials adapter (TMA) troubleshoot find information about 1 scanner hardware 11 TWAIN scan from 4
phone support 21 photo show using Memories Disc Creator 3, 7 picture scans from Scan button 5 power consumption Energy Star 18 power specifications TMA 26 preview images on or off setting 8 view and change 5 print copies 6 prints ordering in high quality 6 product registration 2 product specifications 25 product support 20 programs scan from 4
uninstall find information about 1 update drivers 20 upgrade warranty 24 Users Manual 2
video compact disc (VCD) 7 view preview images 5
warranty i, 17 find information about 2 upgrade options 24 websites disability assistance 20 Energy Star 18 scanjet 20 support 20 weight TMA 26
recycle 18, 19 register scanner 2, 20 regulatory information 18 resolution determining best settings 4 return programs 19

www.hp.com

Printed in U.S.A. 2003

*C385190113*

Q3851-90113

Glass Cleaning hp scanjet 3670/3690 scanner
Before proceeding, read these instructions all the way through. Then return here and follow the steps in order.
Clean the underside of the scanner glass
If cleaning the top surface of the scanner glass does not remove all dirt and smudges from the glass, you can also clean the underside of the glass. Cleaning the underside of the glass requires you to disassemble the scanner. For instructions on cleaning the underside of your scanner glass, click on the name of your scanner model.
Perform this procedure only if it is absolutely necessary.
Disassemble the scanner in a clean, dust-free space.
This module is organized into the following sections:
preparation disassembly cleaning reassembly

preparation

Tools needed:

Phillips screwdriver

Supplies needed:
Glass cleaner Lint-free cloths Disconnect the USB cable between the scanner and computer. Disconnect the power supply from the scanner.
Wait at least 15 minutes (after disconnecting power) before dissembling the scanner and cleaning the glass. This gives the scanner time to cool.
disassembly remove the scanner TMA
After steps 1 and 2 have been completed and the scanner has cooled for 15 minutes, you can remove the TMA as shown. 3 Unplug the TMA and open the lid and lift it straight up.

Unplug TMA

Scanner lid being removed

Scanner components:

TMA (1) scanner top cover (2)

Set the lid aside.

Clean top of the scanner Clean the outside of the scanner prior to disassembly to prevent contamination of internal parts.
Use only glass cleaner. Avoid abrasives, acetone, benzene, and carbon tetrachloride, all of which can damage the scanner glass. Avoid isopropyl alcohol because it can leave streaks on the glass.
Do not spray the glass cleaner directly on the glass. Do not allow the cleaner to seep between the glass and the plastic. If liquid gets between the glass and the plastic it could stain the calibration strip ( the white strip under the glass) and render your scanner useless. If the cleaner gets in the calibration strip area, the scanner must be sent to hp for repair.
Apply glass cleaner to a soft lint-free cloth. Clean the plastic first. Apply the glass cleaner sparingly to a separate cloth and clean the glass.
un-fasten the top cover Begin disassembly only after completing steps 1 through 6
You are about to expose the interior of the scanner to the dust of the outside environment. the scanner is very sensitive to dust; any dust particles that get into the carriage head can cause streaks in the scanned image. Minimize the time that the top cover is off by having all the cleaning materials ready. Also be sure to disassemble your scanner in a clean environment.
7 Using a Phillips screwdriver remove the four screws from the bottom of the scanner. See the following illustration for the location of the screws.

location of the screws

8 Holding the top and bottom cover together, turn the unit back over so that the glass side is facing up. Scanner Components

Top Cover (1) base (2)

remove the top cover After unscrewing the top cover, you are ready to remove it.

top cover being removed

9 Carefully lift the top cover off the base. Lift the back of the top cover first then pull it out of the front bezel (bezel is referred to end containing the buttons and back is opposite of buttons). Turn the top cover upside down and set it on a clean surface
Dust will immediately begin accumulating in your scanner now that the top cover is off. Minimize the time the scanner base is exposed. Read all directions and have the necessary tools ready before removing the top cover. While the top cover is off do not leave the scanner unattended.

Static discharge from your fingers, hand, or tools will damage the circuit boards inside your scanner. Do not touch anything inside the scanner base.
Cleaning clean the glass You are now ready to clean the underside of the glass.
Apply glass cleaner sparingly to a soft, lint-free cloth and clean the glass.
reassembly re-mount the top cover to the scanner When you have finished cleaning the underside of the glass, reassemble the top cover. 11 Hold the top cover directly above the scanner and slide the front of the top cover into bezel first and then lower the back into place.
top cover being installed onto base
12 Holding the top and bottom covers together, turn the scanner upside down on a clean surface.
insert the screws 13 Re-insert and tighten the four screws with a Phillips screwdriver.

Step #7

Insert the screws

location of screws

14 Turn the unit over so that the glass side is facing up.
insert the scanner TMA you can now re-insert the scanner TMA, with the lid in the open position. 15 Align the lid hinges with the slots of the top cover and slide them in.
scanner TMA being re-inserted in scanner
TMA (1) scanner top cover (2) Close the scanner TMA.
reconnect your scanner You can now reconnect the USB cable and the power supply to the scanner. For instructions on connecting the cables see the setup instructions that came with your scanner.