by Brother in its sole discretion. Brother product; or (iv) the warranty period on your reserves the right to supply a refurbished or original Product has expired or has not been remanufactured replacement Machine and/or sufficiently validated with a copy of the proof of accompanying Consumable and Accessory purchase (bill of sale). The replacement Items and use refurbished parts provided Machine you receive (even if refurbished or such replacement products conform to the remanufactured) will be covered by the manufacturers specifications for new balance of the limited warranty period product/parts. The repaired or replacement remaining on the original Product, plus an Machine and/or accompanying Consumable additional thirty (30) days. You will keep the and Accessory Items will be returned to you replacement Machine that is sent to you and freight prepaid or made available for you to your original Machine shall become the pick up at a conveniently located Authorized property of Brother. Retain your original Accessory Items and a copy of the return Service Center. freight bill, signed by the courier. If the Machine and/or accompanying Consumable and Accessory Items are not Limitations: covered by this warranty (either stage), you Brother is not responsible for damage to or will be charged for shipping the Machine loss of any equipment, media, programs or and/or accompanying Consumable and data related to the use of this Product. Except Accessory Items back to you and charged for for that repair or replacement as described any service and/or replacement above, Brother shall not be liable for any parts/products at Brothers then current direct, indirect, incidental or consequential published rates. damages or specific relief. Because some The foregoing are your sole (i.e., only) and states do not allow the exclusion or limitation of consequential or incidental damages, the exclusive remedies under this warranty. above limitation may not apply to you. What happens when Brother elects to replace your Machine: THIS WARRANTY IS GIVEN IN LIEU OF ALL OTHER WARRANTIES, WRITTEN OR When a replacement Machine is authorized by ORAL, WHETHER EXPRESSED BY Brother, and you have delivered the Machine to AFFIRMATION, PROMISE, DESCRIPTION, an Authorized Service Center, the Authorized DRAWING, MODEL OR SAMPLE. ANY AND Service Center will provide you with a ALL WARRANTIES OTHER THAN THIS replacement Machine after receiving one from ONE, WHETHER EXPRESS OR IMPLIED, Brother. If you are dealing directly with Brother, INCLUDING IMPLIED WARRANTIES OF Brother will send to you a replacement Machine MERCHANTABILITY AND FITNESS FOR A with the understanding that you will, after PARTICULAR PURPOSE, ARE HEREBY receipt of the replacement Machine, supply the DISCLAIMED. required proof of purchase information, together with the Machine that Brother agreed This Limited Warranty is the only warranty to replace. You are then expected to pack the that Brother is giving for this Product. It is the Machine that Brother agreed to replace in the final expression and the exclusive and only package from the replacement Machine and statement of Brothers obligations to you. It return it to Brother using the pre-paid freight bill replaces all other agreements and supplied by Brother in accordance with the understandings that you may have with instructions provided by Brother. Since you will Brother or its representatives. be in possession of two machines, Brother will This warranty gives you certain rights and require that you provide a valid major credit you may also have other rights that may vary card number. Brother will issue a hold against from state to state. the credit card account number that you This Limited Warranty (and Brothers provide until Brother receives your original obligation to you) may not be changed in any Product and determines that your original way unless you and Brother sign the same Product is entitled to warranty coverage. Your piece of paper in which we (1) refer to this credit card will be charged up to the cost of a Product and your bill of sale date, (2) new Product only if: (i) you do not return your describe the change to this warranty and (3) original Product to Brother within five (5) agree to make that change. business days; (ii) the problems with your Important: We recommend that you keep original Product are not covered by the limited all original packing materials, in the event warranty; (iii) the proper packaging instructions that you ship this Product. are not followed and has caused damage to the 2003 Brother International Corporation

Table of Contents

Introduction... 1-1 Using this Guide... 1-1 Finding information... 1-1 Symbols used in this Guide.. 1-1 Control panel overview... 1-2 Warning LED indications.. 1-4 Load documents... 1-5 Using the ADF (automatic document feeder). 1-5 Using the scanner glass.. 1-7 About paper... 1-8 Recommended Paper.. 1-8 Handling and using special paper. 1-9 Paper type and size for each operation. 1-10 Paper weight, thickness and capacity. 1-11 Paper capacity of the output paper tray..1-11 Printable area.. 1-12 How to load paper, envelopes and post cards.. 1-13 To load paper or other media. 1-13 To load envelopes..1-15 To load post cards..1-16 Making copies... 2-1 Using the machine as a copier... 2-1 Making a single copy..2-1 Making multiple copies.. 2-1 Stop copying... 2-1 Using the Copy keys...2-2 Setting copy quality... 2-3 Enlarging or reducing the copied image. 2-4 Using the Copy Options key.. 2-6 Setting paper type..2-7 Setting paper size... 2-7 Adjusting brightness.. 2-8 Sorting copies using the ADF.. 2-8 Making N in 1 copies or a poster (Page Layout). 2-9 Changing the default copy settings.. 2-12 Setting Paper Type... 2-12 Setting Paper Size.. 2-13 Setting copy quality... 2-13 Adjusting brightness.. 2-14 Adjusting contrast... 2-14
Adjusting Color saturation.. 2-15 Legal limitations.. 2-16
Walk-Up PhotoCapture Center... 3-1 Introduction... 3-1 PhotoCapture Center requirements. 3-2 Getting started... 3-3 Printing the Index (Thumbnails).. 3-5 Printing images... 3-6 DPOF printing... 3-8 Changing the default settings.. 3-9 Setting print quality... 3-9 Setting paper and size.. 3-9 Adjusting brightness.. 3-10 Adjusting contrast... 3-10 Color enhancement (True2Life).. 3-11 Cropping.. 3-12 Borderless... 3-13 Scan to Card.. 3-13 Changing the default quality.. 3-14 Changing the default black & white file format. 3-15 Changing the default color file format.. 3-15 Understanding the Error Messages.. 3-16 Using PhotoCapture Center from your PC. 3-16 Software features... 4-1 Important information.. 5-1 Federal Communications Commission (FCC) Declaration of Conformity (USA only).. 5-1 Important... 5-2 Industry Canada Compliance Statement (Canada only).. 5-2 International ENERGY STAR Compliance Statement.. 5-2 Important safety instructions.. 5-3 Trademarks... 5-5 Troubleshooting and routine maintenance.. 6-1 Troubleshooting... 6-1 Error messages... 6-1 Document jams... 6-3 Document is jammed in the top of the ADF unit. 6-3 Document is jammed inside the ADF unit. 6-3
Printer jam or paper jam.. 6-4 Paper is jammed inside the paper tray. 6-4 Paper is jammed inside the machine.. 6-5 If you are having difficulty with your machine. 6-7 How to change LCD language.. 6-10 How to improve the LCD viewing.. 6-10 Setting the Beeper Volume.. 6-10 How to improve print quality.. 6-11 Cleaning the print head.. 6-11 Checking the print quality...6-12 Checking the printing alignment. 6-14 Checking the ink volume.. 6-15 Packing and shipping the machine.. 6-16 Routine maintenance..6-19 Cleaning the scanner..6-19 Cleaning the machine printer platen.. 6-20 Cleaning the Paper Pick-up Roller..6-21 Replacing the ink cartridges.. 6-22

Set Lets you store your settings in the machine.

1 - 2 INTRODUCTION

Stop/Exit Stops an operation or exits from the menu.
Ink Lets you clean the print head, check the print quality, and check the available ink volume.
Black Start Lets you start making copies in black and white. Also, lets you start a scanning operation (in color or black, depending on the scanning setting in the ControlCenter software).
Scan Lets you access Scan mode. See the Software Users Guide on the CD-ROM.
PhotoCapture Lets you access the PhotoCapture Center.
Color Start Lets you start making copies in full color. Also, lets you start a scanning operation (in color or black, depending on the scanning setting in the ControlCenter software).
0 Liquid Crystal Display (LCD)
Displays messages on the screen to help you set up and use your machine.
Warning LED Turns red when the LCD displays an error or an important status message.
On/Off You can turn the machine on or off. If you turn the machine off, it will still periodically clean the print head to maintain print quality.

INTRODUCTION 1 - 3

Warning LED indications
The Warning LED lights when there is a problem with your machine. You should check the LCD display for more details about the problem.

Machine status Ready

Description The machine is ready for use.
Off Cover is Open Ink Empty Paper Error Red Other Messages The cover is open. Close the cover. (See Error messages on page 6-1.) Replace the Ink cartridge with a new one. (See Replacing the ink cartridges on page 6-22.) Put paper in the tray or clear the paper jam. Check the LCD message. (See Troubleshooting and routine maintenance on page 6-1.) Check the LCD message. (See Troubleshooting and routine maintenance on page 6-1.)

1 - 4 INTRODUCTION

Load documents
You can make copies and scan from the ADF (automatic document feeder) or from the scanner glass.
Using the ADF (automatic document feeder)
The ADF can hold up to 10 pages and feeds each sheet individually. Use standard [20 lb (80 g/m2)] paper and always fan the pages before putting them in the ADF. DO NOT use paper that is curled, wrinkled, folded, ripped, stapled, paper clipped, pasted or taped. DO NOT use cardboard, newspaper or fabric. (To copy or scan this kind of document, see Using the scanner glass on page 1-7.) Make sure documents written with ink are completely dry. Documents must be from 5.8 to 8.5 inches (147 to 216 mm) wide and 5.8 to 14 inches (147 to 356 mm) long.

If copying on paper other than Letter size, you will need to change the paper size setting. You can copy on Letter, Legal, A4, A5 or Photo Card (4"(W) x 6"(H)) paper.
Load your document. Press Copy Options and or to select Paper Size. Press Set. Press or to select the size of paper you are using (Letter, Legal, A4, A5 or 4(W)x 6(H)). Press Set. Press Black Start or Color Start. OR Press or for more settings.

MAKING COPIES 2 - 7

Adjusting brightness
You can adjust the copy brightness to make copies darker or lighter. 1 Load your document. 2 Press Copy Options and or to select Brightness. Press Set. + 3 Press to make a lighter copy. OR Press to make a darker copy. Press Set. 4 Press Black Start or Color Start. OR Press or for more settings.
Sorting copies using the ADF
You can sort multiple copies. Pages will be stacked in the order 321, 321, 321, and so on. 1 Load your document. 2 Press Copy Options and or to select Stack/Sort. Press Set. 3 Press or to select Sort. Press Set. 4 Press Black Start or Color Start.

2 - 8 MAKING COPIES

Making N in 1 copies or a poster (Page Layout)
You can reduce the number of pages for copies by using the N in 1 copy feature. This allows you to copy two or four pages onto one page, allowing you to save paper. It is also possible to create a poster. When you use the Poster feature your machine divides your document into sections, then enlarges the sections so you can assemble them into a poster. If you want to print a poster, use the scanner glass. Please make sure Paper Size is set to A4 or Letter. You can use the N in 1 copy feature with 100% copy size only. (P) means Portrait and (L) means Landscape.
Load your document. Press Copy Options and or to select Page Layout. Press Set. 3 Press or to select 2 in 1 (P), 2 in 1 (L), 4 in 1 (P), 4 in 1 (L), Poster(3 x 3). Press Set. 4 Press Black Start to scan the document. You can also press Color Start if you are using the Poster layout. 5 If you are making a poster or placed the document in the ADF, the machine scans the page and starts printing. If you are using the scanner glass: 6 After the machine scans the page, Next Page? the LCD shows: Yes No Press to scan the next page. 7 Put the next document on the Set Next Page scanner glass. Then Press Set Press Set. 8 Repeat Steps 6 and 7 for each page of the layout. 9 After all the pages of the document have been scanned, press to end.

MAKING COPIES 2 - 9

If Glossy has been selected in the Paper Type setting for N in 1 copies, the machine will print the images as if Normal paper had been selected. N in 1 color copies are not available. For Poster copies, you cannot make more than one copy. Place the document face down in the direction shown below. 2 in 1 (P)

2 in 1 (L)

4 in 1 (P)

4 in 1 (L)

2 - 10 MAKING COPIES
Poster (3x3) You can make a poster size copy of a photograph.
For Poster copies, you cannot make more than one copy.

MAKING COPIES 2 - 11

Changing the default copy settings
You can save the copy settings you use most often by setting them as default. These settings will remain until you change them again.

Setting Paper Type

To get the best print quality, set the machine for the type of paper you are using. 1 Press Menu. 2 Press or to select 1.Copy. Press Set. 3 Press or to select 1.Paper Type. Press Set. 4 Press or to select Plain, Inkjet, Glossy or Transprncy. Press Set. 5 Press Stop/Exit. The machine ejects paper with printed surfaces face up onto the paper tray in the front of the machine. When you use transparencies or glossy paper, remove each sheet immediately to prevent smudging or paper jams.

2 - 12 MAKING COPIES

Setting Paper Size
You can use five sizes of paper for printing your copies: Letter, Legal, A4, A5 and Photo Card (4" x 6"). When you change the type of paper you load in the machine, you will need to change the setting for Paper Size at the same time so your machine can fit the copy on the page. 1 Press Menu. 2 Press or to select 1.Copy. Press Set. 3 Press or to select 2.Paper Size. Press Set. 4 Press or to select Letter, Legal, A4, A5 or 4"x 6". Press Set. 5 Press Stop/Exit.
Press Menu. Press or to select 1.Copy. Press Set. Press or to select 3.Quality. Press Set. Press or to select Fast, Normal or Best. Press Set. Press Stop/Exit.

MAKING COPIES 2 - 13

Press Menu. Press or to select 1.Copy. Press Set. Press or to select 4.Brightness. Press Set. Press to make a lighter copy. OR Press to make a darker copy. Press Set. Press Stop/Exit.

Adjusting contrast

You can change the contrast to help an image look sharper and more vivid. 1 Press Menu. 2 Press or to select 1.Copy. Press Set. 3 Press or to select 5.Contrast. Press Set. 4 Press to increase the contrast. OR Press to decrease the contrast. Press Set. 5 Press Stop/Exit.

2 - 14 MAKING COPIES

Adjusting Color saturation
Color saturation can only be changed through the default setting. 1 Press Menu. 2 Press or to select 1.Copy. Press Set. 3 Press or to select 6.Color Adjust. Press Set. 4 Press or to select Red, Green or Blue. Press Set. 5 Press to increase the color saturation. OR Press to decrease the color saturation. Press Set. 6 Return to Step 4 to select the next color. OR Press Stop/Exit.

PhotoCapture Center requirements
To avoid error conditions, please remember: The DPOF file on the media card must be in a valid format. (See DPOF printing on page 3-8.) The image file extension must be.JPG (Other image file extensions.JPEG,.TIF,.GIF and so on will not be recognized). Walk-up PhotoCapture Center printing must be performed separately from PhotoCapture Center operations using the PC. (Simultaneous operation is not available.) IBM Microdrive is not compatible with the machine. The machine can read up to 999 files in a media card. Use only Smart media cards with a 3.3v voltage rating. CompactFlash Type II is not supported. xD-Picture Card Type M (Large Capacity) is supported. When printing the INDEX or IMAGE, the PhotoCapture Center will print all the valid images, even if one or more images have been corrupted. A portion of the corrupted image may be printed. Your machine is designed to read media cards that have been formatted by a digital camera. When a digital camera formats a media card it creates a special folder into which it copies image data. If you need to modify the image data stored on a media card with your PC, we recommend that you do not modify the folder structure created by the digital camera. When saving new or modified image files to the media card we also recommend you use the same folder your digital camera uses. If the data is not saved to the same folder the machine may not be able to read the file or print the image.
3 - 2 WALK-UP PHOTOCAPTURE CENTER

Getting started

Firmly insert the card into the appropriate slot.

CompactFlash

xD-Picture Card Memory Stick Memory Stick Pro SmartMedia
PhotoCapture key indications: PhotoCapture light is ON, the media card is
inserted properly. PhotoCapture light is OFF, the media card is not properly inserted. PhotoCapture light is BLINKING, the media card is being read or written to. Do NOT unplug the power cord or remove the media card from the media drive (slot) while the machine is reading or writing to the card (the PhotoCapture key is blinking). You will lose your data or damage the card. The machine can only read one media card at a time so do not insert more than one card.

Press repeatedly to enter the No.:1,3,6 image number that you want to print from the Index page (Thumbnails). Press Set. Repeat this step until you have entered all the image numbers that you want to print. Press to decrease the image number. You can enter a range of numbers by using the Copy Options key for a hyphen. (For example, Enter 1, Copy Options, 5 to print images No.1 to No.5).
After you have selected all the image numbers, press Set again, and go to Step 6. OR If you have finished choosing settings, press Color Start.
3 - 6 WALK-UP PHOTOCAPTURE CENTER
Paper Type & Paper Size 6 Press or to select the type of paper you are using (Letter Glossy, 4"x 6" Glossy, 5"x 7" Glossy, A4 Glossy, Letter Plain, A4 Plain, Letter Inkjet, A4 Inkjet or 4"x 6" Inkjet). Press Set. If you selected A4 or Letter, go to Step 7. If you selected another size, go to Step 8. OR If you have finished choosing settings, press Color Start. Print Size 7 If you selected A4 or Letter, press or to select the print size (4"x 3", 5"x 3.5", 6"x 4", 7"x 5", 8"x 6"or Max. Size). Press Set, and go to Step 8. OR If you have finished choosing settings, press Color Start. Printed Position for Letter paper
1 4x3 5x 3.5 6x 7x 8x Max. Size (Letter/A4)
Number of Copies 8 Press to enter the number of copies you want. Press Set. Press to decrease the number of copies.
Press Color Start to print. Your temporary settings will be kept until you take out the media card from the drive (slot), print images or press Stop/Exit.
WALK-UP PHOTOCAPTURE CENTER 3 - 7

DPOF printing

DPOF stands for Digital Print Order Format. Major Digital Camera manufacturers (Canon Inc., Eastman Kodak Company, Fuji Photo Film Co. Ltd., Matsushita Electric Industrial Co. Ltd. and Sony Corporation.) created this standard to make it easier to print images from a digital camera. If your digital camera supports DPOF printing, you will be able to select on the Digital Camera display the images and number of copies you want to print. When the memory card (CompactFlash, SmartMedia, Memory Stick, Memory Stick Pro, SecureDigital , MultiMediaCard and xD-Picture Card) containing DPOF information is put into your machine, you can print the selected image easily. 1 Insert your media card into the C.Flash Active proper drive (slot). The media active message will be shown for 60 seconds and then disappear. Even in that case, you can enter the PhotoCapture mode by pressing PhotoCapture.

Press (PhotoCapture). Press or to select Print Images. Press Set. If there is a DPOF file on the card, DPOF Print:Yes the LCD shows: Press or to select DPOF Print:Yes. Press Set. Press or to select Letter Glossy, 4"x 6" Glossy 5"x 7" Glossy, A4 Glossy, Letter Plain, A4 Plain, Letter Inkjet, A4 Inkjet or 4"x 6" Inkjet. Press Set. If you selected Letter or A4, press or to select the print size (4"x 3", 5"x 3.5", 6"x 4", 7"x 5", 8"x 6" or Max. Size). Press Set. Press Color Start to print.
3 - 8 WALK-UP PHOTOCAPTURE CENTER
Changing the default settings
You can save the PhotoCapture Center settings you use most often by setting them as default. These settings will remain until you change them again.

Setting print quality

Press Menu. Press or to select 2.PhotoCapture. Press Set. Press or to select 1.Print Quality. Press Set. Press or to select Normal or Photo. Press Set. Press Stop/Exit.

Setting paper and size

Press Menu. Press or to select 2.PhotoCapture. Press Set. Press or to select 2.Paper & Size. Press Set. Press or to select Letter Glossy, 4"x 6" Glossy, 5"x 7" Glossy, A4 Glossy, Letter Plain, A4 Plain, Letter Inkjet, A4 Inkjet or 4"x 6" Inkjet. Press Set. If you selected A4 or Letter, press or to select the print size (4"x 3", 5"x 3.5", 6"x 4", 7"x 5", 8"x 6"or Max. Size). Press Set. Press Stop/Exit.
WALK-UP PHOTOCAPTURE CENTER 3 - 9
Press Menu. Press or to select 2.PhotoCapture. Press Set. Press or to select 3.Brightness. Press Set. Press to make a lighter print. OR Press to make a darker print. Press Set. Press Stop/Exit.
You can choose the contrast setting. More contrast will make an image look sharper and more vivid. 1 Press Menu. 2 Press or to select 2.PhotoCapture. Press Set. 3 Press or to select 4.Contrast. Press Set. 4 Press to increase the contrast. OR Press to decrease the contrast. Press Set. 5 Press Stop/Exit.
3 - 10 WALK-UP PHOTOCAPTURE CENTER
Color enhancement (True2Life)
You can turn on the color enhancement (True2Life ) feature to print more vivid images. Printing time will be slower. 1 Press Menu. 2 Press or to select 2.PhotoCapture. Press Set. 3 Press or to select 5.True2Life. Press Set. 4 Press or to select On. Press Set. OR Select Off and press Set, then go to Step 7. If you select On, you can customize the White Balance, Sharpness or Color Density. Press or to select 1.White Balance, 2.Sharpness or 3.Color Density. Press Set. 6 Press or to adjust the degree of setting. Press Set. 7 Press Stop/Exit. White Balance This setting adjusts the hue of the white areas of an image. Lighting, camera settings and other influences will effect the appearance of white. The white areas of a picture may be slightly pink, yellow or some other color. By using this adjustment you can correct this effect and bring the white areas back to pure white. Sharpness This setting enhances the detail of an image. It is similar to adjusting the fine focus on a camera. If the image is not in true focus and you cannot see the fine details of the picture, then adjust the sharpness. Color Density This setting adjusts the total amount of color in the image. You can increase or decrease the amount of color in an image to improve a washed out or weak picture.

WALK-UP PHOTOCAPTURE CENTER 3 - 11

Cropping

If your photo is too long or wide to fit the available space on your selected layout, part of the image will be automatically cropped. The default setting is On. If you want to print the whole image, turn this setting to Off. 1 Press Menu. 2 Press or to select 2.PhotoCapture. Press Set. 3 Press or to select 6.Cropping. Press Set. 4 Press or to select Off (or On). Press Set. 5 Press Stop/Exit. Cropping:On

Cropping:Off

3 - 12 WALK-UP PHOTOCAPTURE CENTER

Borderless

This feature expands the printable area to the edges of the paper. Printing time will be slightly slower. 1 Press Menu. 2 Press or to select 2.PhotoCapture. Press Set. 3 Press or to select 7.Borderless. Press Set. 4 Press or to select Off (or On). Press Set. 5 Press Stop/Exit.

Scan to Card

You can scan black and white and color documents into a media card. Black and white documents will be stored in PDF (*.PDF) or TIFF file formats (*.TIF). Color documents may be stored in PDF (*.PDF) or JPEG (*.JPG) file formats. The default setting is Color 150 dpi and the default file format is PDF. File names default to the current date that you set in the Menu table using the control panel keys. (For details, see Setting the Date and Time in the Quick Setup Guide.) For example, the fifth image scanned on July 1, 2005 would be named 07010505.PDF. You can change the color, and quality as you want.
Quality B/W 200x100 dpi B/W 200 dpi Color 150 dpi Color 300 dpi Color 600 dpi Selectable File Format TIFF / PDF TIFF / PDF JPEG / PDF JPEG / PDF JPEG / PDF Default File Format TIFF TIFF PDF PDF PDF
You can choose the default file format for Black & White or color files. (See Changing the default black & white file format on page 3-15 and Changing the default color file format on page 3-15.)
WALK-UP PHOTOCAPTURE CENTER 3 - 13
Insert a SmartMedia, CompactFlash, Memory Stick, Memory Stick Pro, SecureDigital, MultiMediaCard or xD-Picture Card into your machine. Do not take out the media card while PhotoCapture is blinking to avoid damaging the card or data stored on the card.
Load your document. Press (Scan).
Press or to select Scan to Card. To change quality, press Set and go to Step 5. OR Press Black Start or Color Start to start scanning without changing any settings. Press or to select the quality you want. To change the file type, press Set and go to Step 6. OR To start scanning, press Black Start or Color Start. Press or to select the file type you want. Press Black Start or Color Start start scanning.
Changing the default quality
Press Menu. Press or to select 2.PhotoCapture. Press Set. Press or to select 8.Scan to Card. Press Set. Press or to select 1.Quality. Press Set. Press or to select B/W 200x100 dpi, B/W 200 dpi, Color 150 dpi, Color 300 dpi or Color 600 dpi. Press Set. Press Stop/Exit.

Low Temperature Media Error
TROUBLESHOOTING AND ROUTINE MAINTENANCE 6 - 1
ERROR MESSAGES ERROR MESSAGE Near Empty No Cartridge CAUSE One or more of the ink cartridges are running out of ink. An ink cartridge is not properly installed. ACTION Order a new ink cartridge. Take out the ink cartridge and put it in again seating it properly. (See Replacing the ink cartridges on page 6-22.) Reinsert the correct media card. Add paper, and then press Black Start or Color Start. See Printer jam or paper jam on page 6-4. (Copy operation in process) Press Stop/Exit and wait until the other operations in progress finish and then try again. See Printer jam or paper jam on page 6-4. Open the scanner cover and remove any foreign obstacles inside the machine. If the error message continues, disconnect the machine from the power source for several minutes then reconnect it.

No File No Paper Fed

The media card in the media drive does not contain a.JPG file. The machine is out of paper. The paper is jammed in the machine.

Out of Memory

The machines memory is full.
Paper Jam Unable to Change Unable to Clean Unable to Init. Unable to Print Unable to Scan
Paper is jammed in the machine. The machine has a mechanical problem. OR A foreign obstacle such as a clip or ripped paper is in the machine.
6 - 2 TROUBLESHOOTING AND ROUTINE MAINTENANCE

Document jams

If the document is jammed, follow the steps below.
Document is jammed in the top of the ADF unit.
Take out any paper from the ADF that is not jammed. Open the ADF cover. Pull the jammed document out to the right or left.
Close the ADF cover. Press Stop/Exit. Take out any paper from the ADF that is not jammed. Lift the document cover. Pull the jammed document out to the left.
Document is jammed inside the ADF unit.
Close the document cover. Press Stop/Exit.
TROUBLESHOOTING AND ROUTINE MAINTENANCE 6 - 3

Printer jam or paper jam

Remove the jammed paper depending on where it is jammed in the machine.
Paper is jammed inside the paper tray
Pull the paper tray out of the machine.

Paper Tray

Pull out the jammed paper to remove it.

Jammed paper

6 - 4 TROUBLESHOOTING AND ROUTINE MAINTENANCE
Paper is jammed inside the machine
Remove the Jam Clear Cover. Pull the jammed paper out of the machine.

Jam Clear Cover

Re-insert the Jam Clear Cover. If you can not pull out the jammed paper, lift the scanner cover from the right-hand side of the machine until it locks securely into the open position. Remove the jammed paper.

Printed pages are not stacked neatly. The machine does not print from Paint Brush. The machine does not print from Adobe Illustrator. Copying Difficulties Poor copy results when using the ADF. Vertical streaks appear in copies. Scanning Difficulties Poor scanning results when using the ADF. TWAIN/WIA errors appear while scanning.
Make sure you are using the paper support flap. (See How to load paper, envelopes and post cards on page 1-13.) Try setting the Display setting to 256 colors. Try to reduce the print resolution.
Try using the scanner glass. (See Using the scanner glass on page 1-7.) Sometimes you may see vertical streaks on copies. Clean the scanner. (See Cleaning the scanner on page 6-19.)
Try using the scanner glass. (See Using the scanner glass on page 1-7.) Make sure the Brother TWAIN/WIA driver is selected as the primary source. In PaperPort, click Scan in the File menu and select the Brother TWAIN/WIA driver.
6 - 8 TROUBLESHOOTING AND ROUTINE MAINTENANCE
DIFFICULTY Software Difficulties Cannot install software or print Device Busy PhotoCapture Center

SUGGESTIONS

Run the Repair MFL-Pro Suite program on the CD-ROM. This program will repair and reinstall the software. Make sure the machine is not showing an error message on the LCD.
Difficulties a) Have you installed the Windows 2000 update? If not, do the following: 1. Disconnect the USB cable. 2. Install the Windows 2000 update. Please see the Quick Setup Guide. After the installation the PC will be automatically restarted. 3. Wait about 1 minute after you reboot the PC, and then connect the USB cable. b) Take out the media card and put it back in again. c) If you have tried Eject" from within Windows, you must take out the media card before you continue. d) If an error message appears when you try to eject the media card, it means the card is being accessed. Wait a while and then try again. e) If all of the above do not work, please turn off your PC and machine, and then turn them on again. (You will have to unplug the power cord of the machine to turn it off.) Make sure you have inserted the media card into the media slot.
Removable Disk does not work properly.
Cannot access Removable Disk from Desktop icon. Other Difficulties Incorrect LCD language
See How to change LCD language on page 6-10.
TROUBLESHOOTING AND ROUTINE MAINTENANCE 6 - 9
How to change LCD language
You can change the LCD language.
Press Menu. Press or to select 0.Initial Setup. Press Set. Press or to select 0.Local Language. Press Set. Press or to select your language. Press Set. Press Stop/Exit.
How to improve the LCD viewing
You can adjust the LCD contrast for a sharper and more vivid display. If you are having difficulty seeing the LCD from your position, try to change the contrast settings for improved viewing. 1 Press Menu. 2 Press or to select 0.Initial Setup. Press Set. 3 Press or to select 2.LCD Contrast. Press Set. 4 Press or to select Dark (or Light). Press Set. 5 Press Stop/Exit.

Ink Cartridge Hook

Empty Ink Cartridge
Open the new ink cartridge bag for the color shown on the LCD, and then take out the ink cartridge.
6 - 22 TROUBLESHOOTING AND ROUTINE MAINTENANCE
Remove the protective yellow caps.

Protective Yellow Cap

DO NOT TOUCH
Do not touch the area shown in the illustration above. If the protective yellow cap comes off when you open the bag the cartridge will not be damaged.
Each color has its own correct position. Keep the ink cartridge in an upright position when you insert it into slot. Press down firmly on the ink cartridge until the hook snaps over it.
New Ink Cartridge Ink Cartridge Hook
Lift the scanner cover to release the lock. Gently push the scanner cover support down and close the scanner cover. If you replaced an ink cartridge while Near Empty was displayed on the LCD, the LCD may ask you to verify that it was a brand new one. Example: Did You Change Blck? Yes No. For each new cartridge you installed, press (Yes) to automatically reset the ink dot counter for that color. If the ink cartridge you installed is not a brand new one, please be sure to select (No). If you wait until Ink Empty message is displayed on the LCD, the machine will automatically reset the ink dot counter.
TROUBLESHOOTING AND ROUTINE MAINTENANCE 6 - 23
If the Install message is on the display after you have installed ink cartridges, check that the ink cartridges are installed properly.
If ink gets in your eyes, irrigate them with water immediately and call a doctor if you are concerned.
Do not remove ink cartridges if you do not need to replace them. If you do so, it may reduce the ink quantity and the machine will not know the quantity of ink left in the cartridge. Do not touch the cartridge insertion slots. If you do so, the ink may stain your skin. If ink stains your skin or clothing, wash with soap or detergent immediately. If you install an ink cartridge in the wrong color position, you must clean the print head several times before you start printing (after correcting the cartridge installation) because the colors were mixed. Once you open an ink cartridge, install it in the machine and use it up within six months of installation. Use unopened ink cartridges by the expiration date written on the cartridge package. Do not dismantle or tamper with the ink cartridge, this can cause the ink to leak out of the cartridge. Brother strongly recommends that you do not refill the ink cartridges provided with your machine. We also strongly recommend that you continue to use only Genuine Brother Brand replacement ink cartridges. Using or attempting to use potentially incompatible inks and/or cartridges in your machine may cause damage to the machine itself and/or it may result in unsatisfactory print quality. Our warranty coverage does not apply to any problem that was caused by the use of unauthorized third party ink and/or cartridges. To protect your investment and guarantee your print quality please continue to replace consumed ink cartridges with only Genuine Brother Branded Supplies.

Brother accessories and supplies..ii Brother numbers. i Customer Service.. i FAQs (frequently asked questions).. i fax back system.ii product support.. i warranties.iii, iv, vi
Envelopes.1-12 Error messages on LCD.6-1 Ink Empty.6-1 No Paper Fed.6-2 Out of Memory.6-2 Unable to Change.6-2 Unable to Clean.6-2 Unable to Init.6-2 Unable to Print.6-2 Unable to Scan..6-2
Cleaning paper pick-up roller. 6-21 print head.. 6-11 printer platen. 6-20 scanner. 6-19 Computer requirements.S-6 Consumable items.S-7 Control Center See Software Users Guide on the CD-ROM. Control panel overview. 1-2 Copy brightness.. 2-8 color adjustment. 2-15 contrast. 2-14 Copy Quality key. 2-3 default settings.. 2-12 Enlarge/Reduce key. 2-4 keys.. 2-2 multiple copies.. 2-1

Gray scale. S-4

HELP Help List.. A-1 Menu Table using menu keys. A-2
Ink cartridges checking ink volume.6-15 ink dot counter.6-22 replacing..6-22

LCD improve viewing.6-10

INDEX I - 1
Macintosh See Software Users Guide on the CD-ROM. Maintenance, routine. 6-19 Menu table. A-1
Reducing copies. 2-4 Reports Help List..A-1 how to print..A-1 Network Configuration..A-1 User Settings.A-1 Resolution copy..S-2 print..S-5 scan..S-4
Paper.. 1-8, S-2 size.. 2-13 size of document. 1-5 type.. 2-12 PhotoCapture Center borderless.. 3-13 color enhancement. 3-11 CompactFlash. 3-1 cropping.. 3-12 default settings. 3-9 DPOF printing. 3-8 from PC See Software Users Guide on the CD-ROM. Memory Stick.. 3-1 MultiMediaCard. 3-1 paper and size. 3-9, 3-15 PhotoCapture key. 3-3 printing images. 3-6 printing Index. 3-5 quality. 3-9, 3-14 scan to card. 3-13 SecureDigital. 3-1 SmartMedia. 3-1 specifications. S-3 xD-Picture Card. 3-1 Print alignment check. 6-14 area. 1-12 difficulties.. 6-7 drivers.. S-5 improving quality. 6-11 paper jams. 6-3, 6-4 quality check. 6-12 resolution.. S-5 specifications. S-5

I - 2 INDEX

Safety Instructions.vii, 5-3 Scanning See Software Users Guide on the CD-ROM. Shipping the machine. 6-16
Temporary copy settings. 2-2 Troubleshooting. 6-1 checking ink volume. 6-15 document jams.. 6-3 error messages on LCD. 6-1 if you are having difficulty copying. 6-8 PhotoCapture Center. 6-9 printing. 6-7 scanning. 6-8 software.. 6-9 paper jam. 6-3, 6-4 print quality. 6-11
Warranties.. iii Canada.vi Notice-Disclaimer. iii USA..iv Windows See Software Users Guide on the CD-ROM. World Wide Web. i
EQUIPMENT ATTACHMENT LIMITATIONS (Canada only)

NOTICE

BROTHER LC-41 Cartridge LOW INK MESSAGE ISSUE: Recycled LC-41 cartridge is installed - ink level displays low ink.

SOLUTION:

To remove Low Ink messages, perform the following: 1.) Remove inkjet cartridge from printer; 2.) Unplug the printer (with cover open); 3.) Re-plug the printer (with cover open); 4.) Replace inkjet cartridges inside printer in this order: (K,Y,M,C); close lid; 5.) Printer goes through cleaning process. Printer messages should now be cleared.
BROTHER Printer models that use LC-41 Cartridges and may show Low Ink message:
Brother All-inOne Machines Brother Copy Machines Brother Fax Machines DCP-110C, DCP-120C, MFC-210C, MFC-3240C, MFC-3340CN, MFC410CN, MFC-420CN, MFC-5440CN, MFC-5840CN, MFC-620CN, MFC640CW, MFC-820CW DCP-110C, DCP-120C Intellifax 1840C, Intellifax 1940CN, Intellifax 2440C