OWNERS MANUAL

MFC-5100C

version C

If You Need to Call Customer Service
Please complete the following information for future reference: Model Number: MFC-5100C Serial Number:* Date of Purchase: Place of Purchase: * The serial number is on the back of the unit. Retain this Owners Manual with your sales receipt as a permanent record of your purchase, in the event of a theft, fire or warranty service.
1996-2001 Brother Industries, Ltd.

Brother Numbers

IMPORTANT For technical and operational assistance, you must call the country where you purchased the MFC. Calls must be made from within that country.
Brother fax-back system (USA Only)
Brother Customer Service has installed an easy-to-use fax-back system, so you can get instant answers to common technical questions and product information for all Brother products. This system is available 24 hours a day, 7 days a week. You can use the system to send faxes to any fax machine, not just the one from which you are calling.
If you cant resolve a difficulty with your MFC using this manual, call our faxback system and follow the voice prompts to receive faxed instructions about using the system and an index of fax-back subjects. In USA: 1-800-521-2846 The Brother fax-back system number has been preprogrammed on Speed Dial # 01.
Frequently Asked Questions (FAQs)
The Brother Solutions Center is our one-stop resource for all your Fax Machine/ Multi-Function Center needs. You can download the latest software and utilities, read FAQs and troubleshooting tips, and go to the Solutions section to learn how to get the most from your Brother product.
http://solutions.brother.com
You can check here for Brother driver updates.
For Customer Service In USA: 1-800-284-4329 (voice) 1-908-575-8790 (fax) 1-800-284-3238 (TTY service for the hearing-impaired) In Canada: 1-877-BROTHER (voice) 1-514-685-4898 (fax) 1-514-685-6464 (voice) In Montreal Dealers/Service Centers (For USA Only) For the name of a Brother authorized dealer or service center, call 1-800-284-4357. Service Centers (For Canada Only) For service center addresses in Canada, call 1-877-BROTHER.

BROTHER NUMBERS

BHL-FB-MFC-5100C-FM5.5
Ordering Accessories and Supplies
IMPORTANT For technical and operational assistance, you must call the country where you purchased the MFC. Calls must be made from within that country. For best quality results use only genuine Brother accessories, available at most Brother retailers. If you cannot find the accessory you need and you have a Visa, MasterCard, Discover, or American Express credit card, you can order accessories directly from Brother. (In the USA, you can visit us online for a complete selection of Brother accessories and supplies available for purchase.) In USA: 1-888-879-3232 (voice) 1-800-947-1445 (fax) http://www.brothermall.com
In Canada: 1-877-BROTHER (voice) Description Ink Cartridge <black> Ink Cartridge <cyan>(blue) Ink Cartridge <magenta>(red) Ink Cartridge <yellow> Power Protector Telephone Line Cord Paper Wire Extension Paper Tray Card Stock Support Owners Manual LC21BK LC21C LC21M LC21Y QPD120 LG3077001 LE6522001 LE6398001 LE6519001 Item

LIMITED WARRANTY (CANADA)

Quick Reference Guide

Sending Black & White Faxes

Automatic Transmission

Receiving Faxes

Select Receive Mode

Press Receive Mode to select FAX ONLY, EXT.TEL/TAD or MANUAL.
1 Place the original face up in the
ADF, or face down on the scanner glass.
2 Enter the fax number using Speed
Dial, Search or the dial pad.

Storing Numbers

Storing Speed Dial Numbers

3 Press Black Fax Start.

Real Time Transmission
You can send faxes in real time.
1 Press Menu/Set, 2, 3, 1. 2 Enter a two-digit Speed Dial
number and press Menu/Set.
3 Enter a number (up to 20 digits)

and press Menu/Set.

2 Press Menu/Set, 2, 2, 5. 3 Press or to select ON (or OFF)
and press Menu/SetORFor the next transmission only, press or to select NEXT FAX ONLY, and then press Menu/Set.
4 Enter a name (or leave it blank)

5 Press Stop/Exit.

Dialing Operations

Speed Dialing

4 For the next fax only, press or to
select ON, and then press Menu/ Set.
2 Press Search/Speed Dial, press
#, then press the two-digit Speed Dial number.
5 Press 1 to select additional settings

ORPress 2 to fax.

6 Enter the fax number. 7 Press Black Fax Start.

Search/Speed Dial

Brother fax-back system : In USA: 1-800-521-2846 Brother Global Web Site : http://www.brother.com Frequently Asked Questions (FAQs) and Product Support http://solutions. brother.com
2 Press Search/Speed Dial, and
then enter the first letter of the name youre looking for.

3 Press

memory.

to search the

4 Press Black Fax Start, when the
LCD shows the name you want to call.
Brother Accessories & Supplies: In USA: 1-888-879-3232 (voice) 1-800-947-1445 (fax) http://www.brothermall.com
In Canada: 1-877-BROTHER (voice)

Making Copies

Making a Single Copy
1 Place the original face up in the 2
ADF, or face down on the scanner glass. Press Black Copy or Color Copy.
Sorting Multiple Copies (Using the ADF) Place the original face up in the ADF.
of copies you want (up to 99).
2 Use the dial pad to enter the number 3 Press Options. 4 Press or to select OPT:STACK/
SORT, and then press Menu/Set.
5 Press or to select SORT, and
then press Menu/Set. Press Black Copy or Color Copy.

Table of Contents

Introduction... 1-1 Using This Manual... 1-1 Finding Information... 1-1 Conventions Used in this Manual.. 1-1 Test Sheet Procedure and Product Registration (For USA Only).1-2 To Complete Your MFC-5100C Registration On-Line. 1-2 MFC-5100C Control Panel Overview.. 1-3 About Fax Machines... 1-5 Custom Features... 1-5 Do You Have Voice Mail on the Phone Line?.. 1-5 Why Should There Be Trouble?.. 1-5 How Can You Avoid Possible Problems?.. 1-5 Fax Tones and Handshake... 1-5 ECM (Error Correction Mode).. 1-6 Assembly and Connections... 2-1 Packing List... 2-1 Choosing a Location.. 2-2 Important Safety Instructions.. 2-3 Paper... 2-3 Handling and Using Special Paper.. 2-3 Recommended Paper for the MFC-5100C. 2-3 Paper Capacity of Multi-Purpose Sheet Feeder. 2-4 Paper Specifications for Multi-Purpose Sheet Feeder. 2-4 Print Area.... 2-5 Assembly... 2-6 Removing the Protective Yellow Bar.. 2-6 Setting up the MFC... 2-7 Loading Paper in the Multi-Purpose Sheet Feeder (Paper Cassette).. 2-9 Installing the Ink Cartridges... 2-10 Important... 2-11 Connecting the MFC... 2-13 Connecting an External Telephone.. 2-13 Connecting an External Telephone Answering Device (TAD)... 2-13 Sequence... 2-13 Connections.. 2-14

Recommended Paper for the MFC-5100C
Plain Paper: Inkjet Paper: Glossy Paper: Xerox 4200 KODAK Premium Inkjet Paper (Matte) JETPRINT PHOTO Graphic image paper Gloss Finish
Transparencies: 3M Transparency Film (CG3410)
The output quality depends on the paper type and paper brand. Visit us at http://solutions.brother.com and check the latest recommendations for paper that can be used with the MFC-5100C.
Paper Capacity of Multi-Purpose Sheet Feeder
Paper Type Plain Paper (Cut Sheet) Paper Size Letter, Executive Legal Inkjet Paper Letter Capacity 100 Sheets of 20 lb (75 g/m2) 100 Sheets of 20 lb (75 g/m2) 20 Sheets 30
Glossy Paper* Letter Transparencies Letter Envelopes* Postcard* Index Card* DL, COM-10, C5, Monarch 4" 6" 5" 8"
*If you want to load thick paper such as postcards, index cards, envelopes and glossy paper in the multi-purpose sheet feeder, you must first install the Card Stock Support in the feeder.
Paper Specifications for Multi-Purpose Sheet Feeder
Cut Sheet Paper Weight Plain Paper: 17 to 32 lb (64 to 120 g/m2) Inkjet Paper: Up to 32 lb (120 g/m2) Glossy Paper: Up to 40 lb (150 g/m2) Postcard: Up to 45 lb (170 g/m2) Index card: Up to 32 lb (120 g/m2) Plain Paper: 0.003 to 0.006 inches (0.08 to 0.15 mm) Inkjet Paper: Up to 0.006 inches (0.15 mm) Glossy Paper: Up to 0.007 inches (0.18 mm) Envelopes: Up to 0.02 inches (0.52 mm) Postcard: Up to 0.009 inches (0.23 mm) Index card: Up to 0.006 inches (0.15 mm) Up to 0.39 inches (10 mm) Approximately 100 sheets of 20 lb (75 g/m2) Approximately 50 sheets of 20 lb (75 g/m2) (Transparencies and glossy paper must be picked up from the paper tray one page at a time.)

Thickness

Sheet Feeder Output Stacker

Print Area

The print area depends on the settings in the application you are using. The figures below show the unprintable areas on cut sheet and envelopes.

Cut Sheet Envelopes 3 4

2 unprintable area

Paper Type

Paper Size Letter, Legal Fax Mono Copy Color Copy Printer Fax Mono Copy Color Copy Printer Printer Printer

1 0.12

2 0.43

3 0.25

(inch) 4 0.25
Cut Sheet A4 Executive DL, C5, CM10, Monarch

0.12 0.12 0.39

0.43 0.43 0.79

0.13 0.13 0.13

Envelopes
Printer depends on the Printer driver. The above figures are approximate and the print area may vary depending on the kind of paper you are using. Do not use the following types of paper and envelopes:
I I I I I I I I I Damaged, curled, wrinkled, or irregularly shaped paper and envelopes Extremely shiny or highly textured paper and envelopes Envelopes with clasps Envelopes of baggy construction Envelopes not sharply creased Embossed envelopes Paper and envelopes already printed with a laser printer Envelopes preprinted on the inside Paper and envelopes that cannot be arranged uniformly when stacked

If you do not receive all your faxes, you must reset the setting on your external TAD to four rings.
If You Subscribe to your Telephone Companys Distinctive Ring Service: You may connect an external TAD to a separate wall jack only if you subscribe
to your telephone companys Distinctive Ring service, have registered the distinctive ring pattern on your MFC, use that number as a fax number and set your machines Receive mode to MANUAL. The recommended setting is three or four rings on the external TAD when you have the telephone companys Distinctive Ring Service.
If You Do Not Subscribe to Distinctive Ring Service:
You must plug your TAD into the EXT. jack of your MFC. If your TAD is plugged into a wall jack, both your machine and the TAD will try to control the phone line. (See illustration, page 2-14.)

2 - 13

Do not connect a TAD elsewhere on the same phone line (unless you have the Distinctive Ring service).

Connections

The external TAD must be plugged into the back side of the MFC, into the jack labeled EXT. Your MFC cannot work properly if you plug the TAD into a wall jack (unless you are using Distinctive Ring).
1 Plug the telephone line cord from the wall jack into the back side of the MFC,
in the jack labeled LINE.
2 Plug the telephone line cord from your external TAD into the back side of the
MFC, in the jack labeled EXT. (Make sure this cord is connected to the TAD at the TADs telephone line jack, and not its telephone set jack.)
3 Set your external TAD to four rings or less. (The MFCs Ring Delay setting does

not apply.)

4 Record the outgoing message on your external TAD. 5 Set the TAD to answer calls. 6 Set the Receive Mode to EXT. TEL/TAD.
(See Choosing the Receive Mode, page 5-1)
Recording Outgoing Message (OGM)
Timing is important in recording this message. The message sets up the ways to handle both manual and automatic fax reception.
1 Record 5 seconds of silence at the beginning of your message. (This allows your
MFC time to listen for the fax CNG tones of automatic transmissions before they stop.)
2 Limit your speaking to 20 seconds.

2 - 14

3 End your 20-second message by giving your Fax Receive Code for people
sending manual faxes. For example: After the beep, leave a message or send a fax by pressing

51 and Start.

We recommend beginning your OGM with an initial 5-second silence because the MFC cannot hear fax tones over a resonant or loud voice. You may try omitting this pause, but if your MFC has trouble receiving, then you must rerecord the OGM to include it.
Special Line Considerations

Roll Over Phone Lines

A roll over phone system is a group of two or more separate telephone lines that pass incoming calls to each other if they are busy. The calls are usually passed down or rolled over to the next available phone line in a preset order. Your MFC can work in a roll over system as long as it is the last number in the sequence, so the call cannot roll away. Do not put the MFC on any of the other numbers; when the other lines are busy and a second fax call is received, the fax call would be transferred to a line that does not have a fax machine. Your MFC will work best on a dedicated line.

1 Press Menu/Set, 1, 2. 2 Press or to select LETTER, LEGAL
or A4, and then press Menu/Set.

2.PAPER SIZE

3 Press Stop/Exit.

INITIAL SETUP

Setting Date and Time
Your MFC displays the date and time, and prints it on every fax you send. In the event of a power failure, you may have to reset the date and time. All other settings remain unaffected.
1 Press Menu/Set, 1, 3. 2 Enter the last two digits of the year,

and then press Menu/Set.

3.DATE/TIME YEAR:XX MONTH:XX
3 Enter two digits for the month (for
example, enter 09 for September, or 10 for October), and then press Menu/Set.
4 Enter two digits for the day (for example,
06), and then press Menu/Set.

DAY:XX TIME:XX:XX

5 Enter the time in 24-hour format (for
example, enter 15:25 for 3:25 P.M.), and then press Menu/Set.

6 Press Stop/Exit.

The LCD now displays the date and time you set whenever the MFC is in Standby mode.

Setting Station ID

You should store your name and fax number to be printed on all fax pages that you send.
1 Press Menu/Set, 1, 4. 2 Enter your fax number (up to 20 digits),
and then press Menu/Set. You must enter a fax number to proceed.

4.STATION ID FAX:

3 Use the dial pad to enter your name (up to
20 characters), and then press Menu/Set. (See Entering Text, page 4-3.)
The LCD returns to the date and time. If your Station ID has already been programmed, the LCD prompts 1 to make a change or 2 to exit without changing.

Entering Text

When you are setting certain functions, such as the Station ID, you may need to type text into the MFC. Most number keys have three or four letters printed above them. The keys for 0, #, and do not have printed letters because they are used for special characters. By pressing the appropriate number key repeatedly, you can access the character you want. Press Key one time A D G J M P T W two times B E H K N Q U X three times C F I L O R V Y four times 6 S 8 Z

Inserting Spaces

To enter a space, press once between numbers and twice between characters.

Making Corrections

If you entered a letter incorrectly and want to change it, press to move the cursor after the last correct letter. Then press Stop/Exit; all letters above and to the right of the cursor will be deleted. Re-enter the correct characters. You can also back up and type over incorrect letters.

Repeating Letters

If you need to enter a character that is assigned to the same key as the previous character, press to move the cursor to the right.

Menu/Set. (You will hear each pattern as you scoll through the four patterns.) Be sure to choose the pattern assigned by the telephone company.

Setup Send

Before You Begin
You can send a fax from the ADF (Automatic Document Feeder) or from the scanner glass.
Sending Faxes Using Multiple Settings
When you send a fax you can choose any ACCEPTED combination of these settings: set the OTHER SETTINGS? contrast or resolution; send using overseas mode, delayed fax timer, 1.YES 2.NO polling transmission or real time transmission. After each menu selection is accepted, the LCD will ask if you want to enter other settings: Press 1 if you want to select additional settings. The LCD returns to the SETUP SEND menuORPress 2 if you are finished choosing settings, and then go to the next step.
Faxing from the ADF (Automatic Document Feeder)
The ADF can hold up to 30 pages, feeding each one individually through the MFC. Use standard (20 lb/75g/m2) paper when using the ADF and always fan the pages well first.

Recommended Environment

Temperature: Humidity: Paper: 68F 86F (20C 30C) 50% 70% Xerox 4200 (20LB/LTR)
DO NOT use curled, wrinkled, folded, ripped paper, or paper with staples, paper clips, paste or tape attached. DO NOT use cardboard, newspaper or fabric. (To fax this kind of original, see Faxing from the Scanner Glass, page 6-3.) I Make sure documents written with ink are completely dry. I Originals to be faxed must be from 5.8 to 8.5 inches wide and 5.8 to 14 inches long.

SETUP SEND

1 Unfold the document tray

2 Unfold the document

stopper.

Document tray extension

3 Fan the pages and stagger
them at a 30 degree angle. Insert the pages face up, top edge first in the ADF until you feel them touch the feed roller.

Document Stopper

4 Adjust the paper guides to
fit the width of your original.
Originals are Face Up in the ADF
Setting the Special Media Lever

Fax Resolution

When you have a document in the ADF, or on the scanner glass you can use the Fax Resolution key to change the setting temporarily (for this fax only) Press Fax Resolution repeatedly until the LCD shows the setting you want. OR You can change the default setting.
1 Press Menu/Set, 2, 2, 2. 2 Press or to select the resolution you
want, and then press Menu/Set.

2.FAX RESOLUTION

STANDARDSuitable for most typed documents. FINEGood for small print; transmits a little slower than Standard resolution. S. FINEGood for small print or artwork; transmits slower than Fine resolution (black and white only). PHOTOUse when original has varying shades of gray; this is the slowest transmission time (black and white only).
Manual Transmission (With an External Telephone)
Manual transmission lets you hear the dial tone, ringing and fax receiving tones while sending the fax.
Place the original face up in the ADF, or face down on the scanner glass. Pick up the handset of the external phone and listen for a dial tone. Dial the fax number you want to call on the external phone. When you hear the fax tone, press Black Fax Start. Replace the handset of the external phone.
This is the easiest way to send a fax.
1 Place the original face up in the ADF, or face down on the scanner glass. 2 Enter the fax number using the dial pad, Speed Dial or Search.
(See Speed Dialing, page 7-4.)

Color Fax Transmission

Your MFC allows you to transmit a color fax.
1 Place the original face up in the ADF, or face down on the scanner glass. 2 Enter the fax number using the dial pad, Speed Dial or Search. 3 Press Color Fax Start.
When you send a color fax, the MFC sends the fax without scanning the original into memory.
Manual and Automatic Fax Redial
If youre sending a fax manually and the line is busy, press Redial/Pause to try again. Anytime you want to make a second call to the last number dialed, press Redial/Pause to save time. If youre sending a fax automatically and the line is busy, the MFC will automatically redial (up to three times at five minute intervals).
Dual Access (Not Available for Color Fax)
You can place an original in the ADF and set temporary settings, dial a number, and begin scanning the fax into memoryeven when the MFC is receiving a fax, sending a fax, or printing a fax from memory. The LCD shows the new job number and available memory.
If you get a OUT OF MEMORY message while scanning the first page of a fax, press Stop/Exit to cancel scanning. If you get a OUT OF MEMORY message while scanning a subsequent page, you can press Black Fax Start to transmit the pages scanned so far, or press Stop/Exit to cancel the operation.
1 Place the original face up in the ADF, or face down on the scanner glass. 2 Enter the fax number. 3 Press Black Fax Start. The MFC scans the original and the LCD shows the

10 - 10

Legal Limitations
Color reproductions of certain documents are illegal and may result in either criminal or civil liability. This memorandum is intended to be a guide rather than a complete listing of every possible prohibition. In case of doubt, we suggest that you check with counsel as to any particular questionable documents. The following documents issued by the United States/Canadian Government or any of its Agencies may not be copied: Paper money Bonds or other certificates of indebtedness Certificates of Deposit Internal Revenue Stamps (canceled or uncanceled) Selective Service or draft papers Passports United States/Canadian Postage Stamps (canceled or uncanceled) Food Stamps Immigration Papers Checks or drafts drawn by Governmental agencies Identifying badges or insignias Copyrighted works cannot be copied; however, sections of a copyrighted work can be copied for fair use. Multiple copies would indicate improper use. Works of art should be considered the equivalent of copyrighted works. Licenses and Certificates of Title to motor vehicles may not be copied under certain state/provincial laws.

10 - 11

11 Using the MFC as a Printer

Features

The Multi-Function Center offers you many features youll find in a high quality ink jet printer. Fast Printing SpeedUsing Draft mode, you can print up to 8 pages per minute in full color, and up to 10 pages per minute in black. Brilliant High Quality OutputPrinting at dpi resolution on glossy paper gives you highest resolution output. Beautiful Elaborate OutputYou can utilize 2 in 1, watermark printing, True2Life technology and other features for making beautiful outputs. Low Running CostWhenever you run out of a particular color ink, youll replace only the cartridge thats empty. Bi-directional Parallel InterfaceThe parallel interface allows bi-directional (IEEE 1284 compliant) communication with your computer. USBUniversal Serial Bus Interface allows for fast comunication with your computer. Straight Paper PathThe MFC can use various types of paper: plain paper, Ink Jet Paper, glossy paper, transparencies, and envelopes. Using the appropriate paper reduces the occurrence of paper jams. For complete information about what kinds of paper to use with the MFC, please read Chapter 2 in this manual.

Printer Driver

You can change the following printer settings when you print from your computer: I Quality (Speed) /Media I Color Matching I Halftone I Color Enhance/True2Life I Fast Draft Mode I Watermark I Print Date & Time

11 - 1

USING THE MFC AS A PRINTER
Choosing the Right Kind of Paper
To achieve high quality printing using your MFC, its very important to select the right kind of paper. Be sure to read Paper page 2-3 of Chapter 2 in this manual before selecting and purchasing paper for the MFC.

13 - 2

Scan to E-mail
You can scan either a black and white or a color original into your E-mail application as a file attachment. Although the Brother Control Center can be configured to send only black and white or color file attachments at one time, you can easily change this setting. (For details see Scan to E-mail, pages 13-8 to 13-10.)
1 Place the original face up in the ADF, or face down on the scanner glass. 2 Press Scan to. 3 Press or to select SCAN TO E-MAIL, and then press Menu/Set.
The MFC will scan the original, create a file attachment, and launch your E-mail application, displaying the new message waiting to be addressed.

Scan Image

You can scan a color picture into your graphics application for viewing and editing.
1 Place the original face up in the ADF, or face down on the scanner glass. 2 Press Scan to. 3 Press or to select SCAN IMAGE, and then press Menu/Set.

Scan/OCR

If your original is text, you can have it automatically converted by ScanSoft TextBridge to an editable text file and then displayed in your word processing application for further editing.
1 Place the original face up in the ADF, or face down on the scanner glass. 2 Press Scan to. 3 Press or to select SCAN/OCR, and then press Menu/Set.
The MFC will scan the original perform OCR in ScanSoft TextBridge, and then display the result in your word processing application for viewing and editing.

13 - 3

Brother Control Center Features

Auto Configuration

During the installation process the Control Center checks your system to determine the default applications for E-mail, word processing and graphics viewer/editor. For example, if you are using Outlook as your default E-mail application, the Control Center automatically will create a link and a scanning application button for Outlook. You can change a default application by right clicking on any of the scan buttons in the Control Center and selecting a different application. For example, you can change a scan button from MS Word to MS Word Pad by changing the application that is listed for the Word Processor.

Scanning Operations

Scan to Fileallows you to scan directly to a disk file with two mouse clicks. You can change the file type, destination directory and file name, as needed. Scan to E-mailenables you, with just two mouse clicks, to scan a picture or text document directly into an E-mail application as a standard attachment. You have the option of selecting the file type and resolution for the attachment. Scan to Word Processorenables you to scan a text document, run ScanSoft TextBridge OCR and insert the text original (not graphic image) into a word processing file with just two mouse clicks. You have the option of selecting the destination word processing program, such as Word Pad, MS Word, Word Perfect, etc. Scan to Graphic Applicationallows you to scan an image directly into any graphic viewer/editor application. You can select the destination application, such as MS Paint or Corel PhotoPaint.

To Install Automatic E-mail Printing (Optional Application)
1 Insert MFL Pro CD-ROM into your CD-ROM drive. 2 Click on Install Software from the main CD-ROM screen. 3 Click Automatic E-mail Printing.
This is optional software and will not be required for printing, faxing and scanning operations. The Automatic E-mail Print option is NOT available for Windows NT 4.0 and Windows 2000 Professional.
USING AUTOMATIC E-MAIL PRINTING

16 - 1

Using the Brother MFC with a New Power Macintosh G3, G4 or iMac/iBook
Set Up Your USB-Equipped Apple Macintosh G3, G4 or iMac or iBook with Mac OS 8.5-9.2
Before you can connect the MFC to your Machintosh, you must purchase a USB cable that is no longer than 6 feet (1.8 meters). To work with your MFC, your USB-Equipped Apple Macintosh must be set up with Mac OS 8.5-9.2. (The Brother Scanner Driver works only with Mac OS 8.6-9.2)
Using Brother Printer Driver with Your Apple Macintosh

To select the Printer:

1 From the Apple menu, open the Chooser.
2 Click the MFL Pro Color icon. On the right side of the Chooser, click the
printer to which you want to print. Close the Chooser.

17 - 1

USING THE BROTHER MFC WITH A NEW POWER MACINTOSH G3, G4 OR IMAC/IBOOK

To print the document:

3 From application software such as PaperPort, click File menu and select Page
Setup. You can change the settings for Paper Size, Paper Thickness, Paper Source, Orientation, and Scaling, then click OK.
4 From application software such as PaperPort, click File menu and select Print.
Click Print to start printing.
If you want to change Copies, Pages, Quality, Media Type and Color/Mono, select your settings before clicking Print. Option Setup allows you to change Document and Printing Options.

17 - 2

Sending a Fax from Your Macintosh Application
You can send a fax directly from your Macintosh application using the following steps:
1 Create a document in a Macintosh application. 2 To begin the fax transmission, select Print from the File menu.

19 - 3 T R O U B L E S H O O T I N G A N D R O U T I N E M A I N T E N A N C E

Printer Jam or Paper Jam

Remove the jammed paper depending on where it is jammed in the MFC.
Paper is jammed in the multi-purpose sheet feeder.

1 Remove any paper

from the multipurpose sheet feeder that is not jammed.

2 Pull up the jammed

paper to remove it.
If you have difficulty removing the jammed paper, press and hold the Paper Release Lever as you pull out the page.

Paper Release Lever

To improve the reliability of paper feeding, turn on Secure Feed mode by pressing the Ink and Scan to keys simultaneously. The MFC will then feed paper more securely, but paper feeding will take a longer time. To turn off the Secure Feed mode, simultaneously press Ink and Scan to again. If PAPER JAM occurs frequently, install the Card Stock Support in the feeder and reload the paper. Or, try reloading the paper upsidedown.

Card Stock Support

19 - 4
Paper is jammed inside the MFC.
1 Open the Scanner Cover by
releasing the Scanner Cover release lever and lifting the Scanner Cover.
2 Remove the jammed paper.
If the jammed paper is under the Print Head, unplug the MFC, and then you can move the Print Head to remove the paper.
3 Close the Scanner Cover.
Paper is jammed inside the front of the MFC. Pull the paper toward you.
19 - 5 T R O U B L E S H O O T I N G A N D R O U T I N E M A I N T E N A N C E
Paper is jammed inside the back of the MFC.
If the paper rips, the pieces of paper may get stuck inside the back of the machine.
1 Remove any paper from the multi-purpose sheet feeder that is not jammed. 2 Open the paper jam cover. 3 To loosen the paper, slide the paper width guide to the widest position.
4 Use tweezers to pull out the ripped pieces of paper. 5 Close the paper jam cover.

19 - 6

If You Are Having Difficulty with Your MFC
If you think there is a problem with your MFC, make a copy first. If the copy looks good, the problem is probably not your MFC. Check the chart below and follow the troubleshooting tips. If you have any other problems, visit us at: http://solutions.brother.com DIFFICULTY
Printing or Receiving Faxes
Condensed Print and Horizontal Streaks / Top and Bottom of Sentences Are Cut Off Poor Quality Print If your copy looks good, you probably had a bad connection, with static or interference on the phone line. If the copy looks bad, call Brother Customer Service at 1-800-284-4329 (in USA), 1-877-BROTHER (in Canada) or 1-514-685-6464 (in Montreal). Make sure the Printer Driver matches the type of paper you are using (see page 12-2). If you are using plain paper, try using recommended special paper (see Chapter 2). Dont handle the paper until the ink is dry. Adjust the Vertical Alignment ( See Print Quality Check, page 19-10). Change Paper Thickness to Thick in the Paper tab of the Print dialog box, in the Printer Driver setting. Make sure your ink cartridges are fresh. Cartridges are good up to two years, after that the ink may become clogged. Cartridge expiration dates are printed on the package. Make sure the Printer Driver matches the type of paper you are using (see page 12-2). Try using recommended special paper (see Chapter 2). The recommended environment for your MFC is between 68F to 91F. Make sure you are using the recommended paper (see Chapter 2). Dont handle the paper until the ink is dry. The recommended environment for your MFC is between 68F to 91F. Clean the print head (See Cleaning the Print Heads, page 19-9). Make sure the Printer Platen and Pick Up Roller are not dirty with ink mist. (See page 19-16). The senders scanner may be dirty. Ask the sender to make a copy to see if the problem is with the sending machine. Try receiving from another fax machine. If the problem continues, call Brother Customer Service at 1-800-284-4329 (in USA), 1-877-BROTHER (in Canada) or 1-514-685-6464 (in Montreal). Replace the color ink cartridges that are empty or nearly empty, and then ask the other party to send the color fax again. (See Replacing the Ink Cartridges, page 19-16.) Turn on Auto Reduction. (See Printing a Reduced Incoming Fax (Auto Reduction), page 5-3.)

Unable to write to LPT1 or LPT1 already in use Error Message appears. MFC is Busy or MFC Connect Failure Error Message appears.

MFC Connect Failure

How to Improve Print Quality

Cleaning the Print Heads

Clean the print head if you get a horizontal line in the text or graphics on your printed pages. There are two print heads; each contains two print cartridges. You can clean either black and cyan, yellow and magenta or all four colors by pressing Ink.
Do NOT clean the print head by touching it with your hand or a cloth.
1 Press Ink. 2 Press 1 to choose 1.CLEANING. 3 Press or to choose the color you want to clean, and then press Menu/Set.
The MFC will clean the print head automatically. When cleaning is finished, the MFC will go back online automatically.
If you clean the print head at least five times and the print has not improved, call Brother Customer Service for assistance at 1-800-284-4329 (in USA), 1-800-853-6660 (in Canada), or 1-514-685-6464 (in Montreal).
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Print Quality Check

If the print quality is not satisfactory, you can print a Print Quality Check Sheet to help you identify settings you may need to change.
1 Press Menu/Set, 4. 2 Press Black Fax Start.

4.TEST PRINT

The MFC begins printing the Print Quality Check Sheet. The LCD shows: IS STEP A OK?

1.YES 2.NO

3 Check the sheet to see if the quality and alignment are OK by following STEPs

A and B.

STEP A: Color Block Quality Check

The LCD shows:

Check the quality of the four color blocks in the sheet. (BLACK/CYAN/ YELLOW/MAGENTA). If the quality is OK for all colors, press 1 (YES) to go to STEP BOR If white horizontal lines appear in some color blocks below, press 2 (NO). OK Poor
The LCD will ask you if the print quality is OK for each color.

BLACK OK? 1.YES 2.NO

Press 2 (NO) for any color with a problem. The LCD shows:
START CLEANING? 1.YES 2.NO
Press 1 (YES). the MFC will start cleaning the colors. After cleaning is finished, press Black Fax Start. The MFC will start printing the Print Quality Check Sheet again and then return to STEP A. If STEP A is OK, press 1 to proceed to STEP B.

19 - 10

STEP B: Alignment Check

IS STEP B OK? 1.YES 2.NO

Check the 600 DPI and 1200 DPI test prints to see if number 5 most closely matches number 0. If the number 5 sample of both the 600 DPI and 1200 DPI are the best matches, press 1 (YES) to finish STEP BOR If another test print number is a better match for either 600 DPI or 1200 DPI, press 2 (NO) to select it.