MultiPASS

MP370Printer/Copier/Scanner Desktop Photo
Photo Friendly Direct Printing For All You Do.
Print photos directly from compatible digital cameras & memory cards Copy up to 18 cpm black/up to 12 cpm color Scan maximum 9600 dpi software enhanced resolution Edge-to-edge true borderless photos (4 x 6, 5 x 7 and 8.5 x 11 in.) USB 2.0 Hi-Speed for improved performance
Cutting edge technology and valueall in one.
The MultiPASS MP370 desktop photo printer, copier and scanner delivers uncompromised photo printing, copying and scanning to the home office. Print high-quality photos and text, quickly copy documents and images, and easily scan photosall with one reliable, compact machine. With the MultiPASS MP370 youll speed through your text print projects at up to 18 ppm in black* and up to 12 ppm in color, while achieving the same speeds for your copy jobs. For more photo-realistic images, Canon advanced * MicroFine Droplet Technology uses a revolutionary nozzle system that ejects consistent prescribed-volume droplets in sizes as small as 2 picoliters, creating a maximum resolution of 4800 x 1200 color dpi. * *
Photo friendly with direct printing.
The MultiPASS MP370 gives you exceptional printing flexibility and ease of use. Print directly from a wide variety of media cards*** using its built-in slotsno computer required! You can also connect any Bubble Jet Direct or PictBridge-compatible digital camera or camcorder directly to the MultiPASS MP370 and print your brilliant 4 x 6, 5 x 7 and 8.5 x 11 in. borderless prints. To simplify PC-free photo printing, the MP370 can generate a photo index sheet that allows users to choose their prints, pick the size, and determine the number of copies desired. Once filled out, the photo index sheet is scanned and the selected images will begin to print. The included Easy-PhotoPrint Plus software, an Exif Print 2.2 compatible application, makes it simple to print professional-looking digital photos through your computer. To further enhance you photos, Canon has developed additional software technology designed to reduce red-eye problems and smooth out facial imperfections. The result: more amazing looking photos that you cant wait to share.

Smart design features.

The MultiPASS MP370 includes exceptional scanning capabilities with a CCD color scanning mechanism able to generate high resolution scans with a maximum 9600 dpi software enhanced resolution with 48-bit color depth. A USB 2.0 Hi-Speed interface enables incredibly fast image transfers and scanning speeds. It even has a built-in sensor that automatically lowers the output tray to prevent unnecessary paper jams. An intelligent ink management system provides you with a low ink alert so you don't run out of ink unexpectedly.
* PPM print speed based on highest speed printer driver setting. CPM copy speed based on fast mode when copying a letter sized document. Print/copy speed will vary based on system configuration, software, document complexity, print mode and page coverage. ** Resolution may vary based on printer driver setting. Ink droplets can be placed with a minimum pitch of 1/4800 inch.
*** Compatible memory cards include Compact Flash, Micro Drive, SmartMedia, Memory Stick (excluding PRO), SD Card and MultimediaCard. xD-Picture Card, Memory Stick DUO and mini-SD Card can be used with the addition of a special adapter sold separately.
For a listing of select Canon digital cameras and camcorders featuring Bubble Jet Direct or PictBridge direct printing technology, visit www.usa.canon.com/consumer/directprint. To determine if a non-Canon brand camera or camcorder is PictBridge-compatible please consult the manufacturer. Easy-PhotoPrint Plus is not compatible with Windows 95 and Windows NT 4.0. USB 2.0 Hi-Speed performance requires Windows XP (Service Pack 1) or Windows 2000 (Service Pack 4) with pre-installed USB 2.0 port.
Technical Information* Print
Print Speed (up to)** Print Resolution (up to) Paper Sizes Paper Handling Black: 18 ppm (approximately 3.3 seconds per page) Color: 12 ppm (approximately 5 seconds per page) 4" x 6" Borderless Photo: in approx. 93 seconds 600 x 600 dpi in black 4800 x 1200 dpi in color*** Letter, legal, A4, A5, 4" x 6, 5" x 7, U.S. #10 or European envelopes " " Built-in sheet feeder100 sheets plain paper @ paper weight 17lb. Envelopes10 High Resolution Paper (8.5" x 11")80 sheets Matte Photo Paper (8.5" x 11")10 sheets Photo Paper Plus Glossy for Borderless Printing (4" x 6")20 sheets Photo Paper Plus Glossy (5" x 7" and 8.5" x 11")10 sheets Photo Paper Pro for Borderless Printing (4" x 6")20 sheets Photo Paper Pro (8.5" x 11")10 sheets Transparencies (8.5" x 11")30 sheets Black: 18 ppm Color: 12 ppm 600 x 600 dpi in black 1200 x 1200 dpi in color 25%-400% Borderless Copy, 2 on 1, Image Repeat, Fit to Page

MP370 Desktop Photo Printer/

Copier/Scanner

Copy Speed (up to)** Copy Resolution (up to) Reduction/Enlargement Copy Features
Camera purchased separately.
Scanning Element Scanning Resolution (Maximum) Bit Depth Charge-Coupled Device (CCD) 1200 x 2400 dpi (optical) 9600 x 9600 dpi (interpolated) Color: Input 48-bit/Output 24-bit Grayscale: Input 16-bit/Output 8-bit Maximum Document Size 8.5" x 11.7"
For More Information Visit
www.usa.canon.com/consumer For the name of the nearest dealer, call: 1-800-OK-CANON Canon U.S.A., Inc. One Canon Plaza Lake Success, NY 11042 1-800-OK-CANON Canon Canada, Inc. 6390 Dixie Road, Mississauga Ontario L5T 1P7, Canada 1-800-OK-CANON Canon Latin America, Inc. 703 Waterford Way, Suite 400 Miami, FL 33126 1-305-260-7400
* Specifications are subject to change without notice. ** PPM print speed based on the highest speed printer driver setting. 4" x 6" photo print speed based on default printer driver mode using Canon Photo Paper Pro. CPM copy speed based on fast mode when copying a letter sized document. Print/copy speed will vary depending on system configuration, software, document complexity, print mode and page coverage *** Resolution may vary based on printer driver setting. Ink droplets can be placed with a minimum pitch of 1/4800 inch. **** For a listing of select Canon digital cameras and camcorders featuring Bubble Jet Direct or PictBridge direct printing technology visit www.usa.canon.com/consumer/directprint. To determine if a non-Canon brand camera or camcorder is PictBridge-compatible please consult the manufacturer. USB 2.0 Hi-Speed performance requires Windows XP (Service Pack 1) or Windows 2000 (Service Pack 4) with pre-installed USB 2.0 port. System requirements may vary. InstantExchange warranty program is subject to certain conditions and restrictions. See www.canontechsupport.com for details. 2003 Canon U.S.A., Inc. Canon, Canon Know How and BCI are registered trademarks and MicroFine Droplet Technology and the MicroFine Droplet Technology logo are trademarks of Canon Inc. Microsoft, Windows and the Windows logo are trademarks or registered trademarks of Microsoft Corporation in the United States and/or other countries. PictBridge is a trademark. The USB-IF logos are trademarks of Universal Serial Bus Implementers Forum, Inc. All other product and brand names are trademarks of their respective owners. As an ENERGY STAR partner, Canon U.S.A., Inc. has determined that this product meets the ENERGY STAR guidelines for energy efficiency.

Photo Connect

Direct Connect**** Media Card Support Bubble Jet Direct or PictBridge-compatible Direct Print Port (cable not included) CompactFlash, SmartMedia, Secure Digital, Memory Stick, MultiMedia Card MicroDrive, xD-Picture Card, Memory Stick Duo and mini-SD Card can be used with the addition of a special adapter sold separately. USB 2.0 Hi-Speed (cable not included) Setup Software and Users Guide CD-ROM including: MP Driver, MP Toolbox, Electronic Users Guide, Electronic Photo Application Guide, e-registration, ArcSoft PhotoStudio, ScanSoft OmniPage SE (OCR), Easy-PhotoPrint 2.0 and Easy-PhotoPrint Plus, and Easy-WebPrint (requires Microsoft Internet Explorer version 5.5, version 6.0 recommended) Windows XP, Windows 2000/Me/98, Microsoft Internet Explorer 4.01/SP2 1-year limited warranty with InstantExchange warranty program

General

Standard Interface Software (Windows only)
OS Compatibility Warranty

Ordering Information

MFP Ink Tanks Canon Specialty Papers MultiPASS MP370 BCI-24 Black BCI-24 Color Glossy Photo Cards (4" x 6"/20 sheets) Glossy Photo Paper (8.5" x 11"/20 sheets) High Resolution Paper (8.5" x 11"/100 sheets) Matte Photo Paper (8.5" x 11"/50 sheets) Photo Paper Plus Glossy For Borderless Printing (4" x 6"/20 sheets) Photo Paper Plus Glossy For Borderless Printing (4" x 6"/50 sheets) Photo Paper Plus Glossy For Borderless Printing (4" x 6"/120 sheets) Photo Paper Plus Glossy (5" x 7"/20 sheets) Photo Paper Plus Glossy (8.5" x 11"/20 sheets) Photo Paper Pro (8.5" x 11"/15 sheets) Photo Paper Pro (4" x 6"/20 sheets) Photo Paper Pro For Borderless Printing (4" x 6"/20 sheets) Transparencies (8.5" x 11"/50 sheets) 9016A002 6881A003 6882A003 1032A002 1026A009 1033A011 7981A004 7980A007 7980A012 7980A022 7980A019 7980A006 1029A004 5699A005 1029A014

CIG-C484-0703

Chapter 6Appendix

6.1 Main Body......6- 1 6.1.1Installation.....6- 1 6.1.2Checking Operation.....6- 1 6.2 User Data Flow.....6- 3 6.2.1User Mode Settings....6- 3 6.2.2Fax Mode Settings.....6- 6
1.1 Features......1-1 1.1.1 Overview.....1-1 1.2 Specifications.....1-2 1.2.1 General Specifications....1-2 1.2.2 Scanner Specifications....1-4 1.2.3 Printer Specifications.....1-5 1.2.4 Copy Specifications.....1-6 1.2.5 Communication Specifications....1-7 1.2.6 Color Communication Specification...1-9 1.2.7 Function.....1-9 1.3 Overview.....1-12 1.3.1 External View.....1-12 1.3.2 Operation Panel.....1-14 1.4 Consumables......1-17 1.4.1 Ink tanks......1-17

Chapter 1

1.1 Features

1.1.1 Overview

Picture Quality Color Printer High quality printing can be accomplished with the Canon Bubble Jet (BJ) method using the maximum 4800 dpi X 1200 dpi resolution. Various media can be printed at high speed that is maximum 12 pages/minute in black and white or pages/minute in color. Convenient ASF Up to 100 letter, leagl and A4 size sheets, 30 OHP films, and 10 envelops can be set in the ASF. Copy Function This machine can be used as a copier which achieves the recording resolution of 600 dpi X 600 dpi for black and white copying or 1200 dpi X 1200 dpi for color copying. Full Color & 256 Gradation Grayscale Scanner Using MP Toolbox or MP Drivers (ScanGear and WIA driver), full color and 256-gradation grayscale images with a quality of 25-9600 dpi can be read into a computer. Photo Printing (MP370, MP390 only) By connecting this machine to a digital camera with USB cable, photos can be printed out directly from the digital camera (without using a computer). Moreover, photos can be printed out from Memory Card by inserting Memory Card into a card slot of the machine. 0002-2325

1.2 Specifications

1.2.1 General Specifications
T-1-1 Item General Specifications MP390 0004-3559
Item Printer Scanner Copy Fax Memory Card Memory Card Slot Applicable Media PCMCIA(ATA) Compact Flash Micro Drive Smart Media Memory Stick SD/MMC xD-Picture Card Data Storage READ WRITE Scan To Memory Card Photo-Direct print DCF Applica ble Image CIFF JFIF TIFF (RAW-RGB/YCC) in compliance with Exif INDEX Print Mode All Image Select Range DPOF 2 frames 4 frames 8 frames Layout
MP390 YES YES YES YES YES Direct
NO TYPE I/II YES YES YES YES YES (via. CF Adapter)

YES YES NO YES YES YES YES NO YES YES YES YES NO NO NO
Item Power Consumption Maximum Standby Noise Standby Copy Durability Unit Scanning Section Printing Section External Dimension Including Tray
MP390 Approx. xxW Approx. xxW None 48 dB(A) max. 4,000 sheets or 5 years 4,000 sheets 4,000 sheets 17 7/8(W) in x 21 1/2 in.(D) x 11 1/4 in.(H) (454(W)x547(D)x286(H )) 17 7/8(W) in x 14 1/8 in.(D) x 9 7/8 in.(H) (454(W)x358(D)x249(H )) Approx. 18.5lb./8.4 kg

No Tray

Weight

Standard

1.2.2 Scanner Specifications
T-1-2 Item Reading System Reading System ADF Resolution Optical Resolution Reading Resolution Gradation bit Color Input Output Gray Input Output 48bit 24bit 16bit 8bit Sensor Type MP390 Flatbed 1200dpi staggered CCD NO 1200*2400dpimax 9600*9600dpi max

0004-5151

Item Maximum Document Size Effective Scanning Width Local Scan Driver TWAIN WIA (Windows XP)
MP1/2in. x 11 3/4in. (216mm297mm) 8 1/2 in. (214mm) YES YES YES
1.2.3 Printer Specifications
T-1-3 Item ASF Size MP390 YES A4, A5, B5, 4"*6", L size, LTR, LGL 4800X1200 dpi 18 ppm (BK) 12 ppm (Color) Bi-direction
1/8in.(3.4mm) right/left edge, 1/ 8in.(3mm) top, 1/4in.(5mm) bottom

0004-5153

Printing Resolution Printing Speed sec./page
Printing Direction None printable area (mm)

Envelop

1/8in.(3.4mm) right/left edge, 1/8in.(3mm) top, 1in.(26.5mm) bottom
Printing Cartridge Product Name Ink Remaining Detection Detection Method

BCI-24BK

BCI-24Color
YES Warning by counting dots 3 steps (indication)
Paper Capacity Borderless Printing Silent Mode Printing

50 pages YES YES

Item CD-R Label Printing

MP390 NO

1.2.4 Copy Specifications
T-1-4 Item Copy Print Resolution Copy speed Black & White Color Ink Jet Black & White (Fast) Color (Fast) Grey Scale Scanning Density Adjustment Manual Multiple Copies Reset RE Ratio Enlarge Max. 5" x 7" to LTR 4" x 6" to LTR Reduction 100% A4 to LTR Min. Zoom Zooming Range Auto Magnification Selection Image Quality B&W Color Energy Saving Mode Image Combination MP390 600*600 dpi 1200*1200 dpi 18ppm 12ppm 64 scales YES 9 positions 99 YES YES YES YES YES YES YES YES 25-400% YES

0004-5155

FAST, NORMAL, FINE FAST, NORMAL, FINE YES YES
2 in in 1 Image Repeat (Auto/Manu) Mirror Image Seal Copy Name Card Copy Postcard Copy Borderless Copy Poster Fit to page Entire Document

1.4 Consumables

1.4.1 Ink tanks
Ink tanks Black:BCI-24 Black Color:BCI-24 Color 0002-3979
NOTE: For optimum printing results and to avoid printing problems, Canon recommends that you only use the Canon Ink Tanks described in this guide.
2.1 Component Layout.....2-1 2.1.1 Printer Mechanical Section....2-1 2.1.2 Electrical Layout.....2-1 2.1.3 Sensor Layout.....2-2 2.2 Scanner Mechanism.....2-4 2.2.1 Scanning Section Layout.....2-4 2.3 Printer Section......2-6 2.3.1 Printer Mechanical Section....2-6 2.3.2 Carriage Section....2-6 2.3.3 Purge Section.....2-6 2.3.4 Paper Feed Section.....2-7 2.3.5 Ink Sensor.....2-7 2.3.6 Cleaning Mode and Suction Amount....2-7

Chapter 2

2.1 Component Layout
2.1.1 Printer Mechanical Section
The printer's mechanical parts consist of the followings: 0003-2046

2.1.2 Electrical Layout

The electrical parts are laid out as follows: - SPCNT board: Controls the entire facsimile machine. - OPCNT board: Detects keyboard operation and displays machine information. - Multi-card reader board: Interface with memory card.

0004-4414

- Camera USB board (MP370, MP390 only): Interface from USB connector for printing images directly from a digital camera - Sensor board (include sub PCB): Detects the state of sensors, and relays the cable to the printer assembly. - Power supply unit: Supplies power to the units and assemblies. - NCU board: Controls the telephone line. - Modular board: Relays the telephone line to the NCU board. - Modem board: interface with telephone line

2.1.3 Sensor Layout

The sensors detecting document/paper-fedding condition or ink presence/absence are mounted.

0002-5820

F-2-3 1. Carriage encoder film: Detects the state of carriage unit.
2. Paper feed encoder film: Detects the state of paper feed roller. 3. Paper edge sensor: Detects the state of paper feeding and delivery. 4. Cover sensor: Detects the state of flatbed unit. 5. ASF sensor: Detects the state of ASF.

2.2 Scanner Mechanism

2.2.1 Scanning Section Layout
The scanning section scans documents that are to be sent or copied. 0003-2048
F-2-4 Names and functions of parts 1. CCD drive motor The CCD drive motoris used to drive the CCD. 2. CCD drive belt The CCD drive belt is used to convey the driving force of the CCD drive motor to CCD. 3. CCD shaft The CCD shaft is used to keep the direction of the driving force of CCD. 4. CCD The CCD scans the image data from the document, converts it to Red,Green and Blue serial data, and transmits it to the SPCNT board. CCD has 1,200 dpi scanning resolution. 5. White sheet

3.1 Attention to be Paid During Assembly/Disassembly...3-1 3.1.1 Safety Cautions.....3-1 3.1.2 General Cautions.....3-2 3.1.3 Product-inherent Cautions....3-3 3.1.4 Caution when replacing the SPCNT board...3-4 3.1.5 Shipping the Main Unit.....3-4 3.2 Assembly and Disassembly.....3-6 3.2.1 Disassembly/Assembly.....3-6 3.2.2 Basic Disassembly.....3-6 3.2.3 Operation Panel Unit.....3-12 3.2.4 Scanner Unit.....3-13 3.2.5 NCU Board, Modular Board.....3-14 3.2.6 SPCNT Board.....3-16 3.2.7 Modem Board.....3-17 3.2.8 Print & ASF Unit.....3-18 3.2.9 Power Supply Unit.....3-20

Chapter 3

3.1 Attention to be Paid During Assembly/Disassembly

3.1.1 Safety Cautions

Electrical shock In order to prevent any risk of electrical shock, always be sure to check that the power cord and modular jack have been removed. Also, remove all cables connecting to the computer. When conducting service that requires the main unit to be powered on, be sure to wear some kind of earthing, such as a wrist strap, etc. Otherwise, there is a danger of conduction and electrical shock. Parts which are generally likely to cause electrical shock are as follows: * Power supply unit primary (supplied with AC voltage) * Telephone line primary * LBP engine high voltage contacts (for high voltage during developing and transfer) High temperature In order to prevent burns during disassembly, allow at least ten minutes, after the power has been switched off, for the high temperature components to cool down. General high temperature components are as follows: * Motors * Power supply unit * Elements on driver ICs, etc., on PCBs (in particular, ICs with heatsinks) * BJ cartridge aluminium plate (for BJ cartridge engine models) * Fixing unit and peripheral covers (for LBP engines) Battery Replacement The batteries must be replaced correctly to avoid explosion. Do not replace any battery with one not indicated for the machine, ie., use one of the same type or equivalent. Be sure to dispose of used batteries according to local laws and regulations. Fire It is dangerous to throw lithium batteries and parts and components containing flammable substances, such as cartridges, etc., into fire. Such parts and components must be disposed of in accordance with local laws and regulations. Ignition When using solvents such as alcohol, etc., while conducting service, there is a danger of fire igniting from heat from internal circuitry and from sparks. Before using any such solvents, be sure to switch of the power and allow time for high temperature parts to cool down. Make sure that there is sufficient ventilation when working with solvents. Movable parts In order to prevent accidents with movable parts, be sure to remove the power cable when conducting service that requires disassembly. Also, take care that personal accessories and hair, etc., are not caught in any moving parts. 0002-0114

3.1.2 General Cautions

3.1.3 Product-inherent Cautions
Prevention of ink-soiling

0002-0290

Be careful when handling the BJ ink cartridge nozzle, the ink pad, head cap, head wiper and waste ink pad. Residual ink may soil the main unit, working surfaces, your hands and clothes, etc. The ink is water-soluble, but because it contains pigments, it will not wash out of clothes. The ink does not contain any substances that are harmful to humans, but does not contain organic solvents (isopropyl alcohol 67-63-0, diethylene glycol 111-46-6, glycerin 56-81-5 and ethylene glycol 107-21-1). If the ink should accidentally get into someone's eyes, rinse the affected eye with plenty of clean water and seek medical attention. If a large quantity of ink is accidentally swallowed, seek medical advice immediately. In such a case, let the doctor know exactly what is written on the BJ cartridge label. Conductivity of the ink The ink used in the BJ cartridge is conductive. This means that, if the ink leaks, mechanical parts should be wiped with a dampened paper towel or similar and electrical circuits wipes with issue paper so that all ink is removed from below the IC chips. If power is switched on while ink is leaking on the electrical circuits, the circuitry may short out and be damaged. If ink is leaking, the power must be switched off. Caution when handling the carriage encoder film (1)Do not leave grease on the cartridge encoder film (code strip) The presence of grease will prevent correct reading of the slit in the carriage encoder film, thus causing an error. If grease is found on the cartridge encoder film, clean it thoroughly using alcohol. (2) Do not bend or scratch the carriage encoder film (code strip). If the carriage encoder film has been bent until it shows a white line or a scratch is found on it, replace it. (3) Stretch the leaf spring excessively when removing/ fitting the carriage encoder film (code strip). The carriage encoder film is secured in place under tension by means of a leaf spring. If the spring is stretched excessively in the direction of the arrow, you will not be able to secure the cartridge encoder film correctly next time. You will have to stretch the leaf spring, but do not do so in excess when removing or fitting it. Caution when replacing the waste ink absorber The waste ink absorbers are designed to sop up any excess ink ejected during the cleaning operation or during ink

0002-5279

F-3-22 (7) Remove 3 screws (b) and then remove the SPCNT board together with the board frame.

SPCNT Board Frame F-3-23

(8) Remove Connector JTRY1 from the SENS board. (9) Remove 3 screws (c) and then remove the printer and ASF unit from the main unit by lifting them.

Print & ASF Unit

F-3-24

3.2.9 Power Supply Unit

(1) Perform the basic disassembly procedures. (2) MP390: Remove NCU and the modular board. (3) Remove the scanner unit. (4) Remove Print & ASF unit. (5) Remove the screw (a) and then remove the Power supply unit cover. (6) Remove the screw (b) and then remove the Power connector cover.

0002-5288

F-3-25
(7) Remove the screw (c) and then remove the Power supply unit.

F-3-26

Removing the Power supply unit (MP390 only) Please make sure to attach the Power supply unit to the main unit only after connecting a grounding cable to the unit. If a grounding cable is connected to the Power supply unit after the Power supply unit is attached to the main unit, it may damage the Power supply unit with electrical stress.
4.1 Maintenance.....4-1 4.1.1 Consumables....4-1 4.1.2 Cleaning.....4-1 4.1.3 Periodic Inspection.....4-1 4.1.4 Periodic Replacement Parts....4-2 4.1.5 Adjustment Items.....4-2 4.1.6 General Tools.....4-2 4.1.7 Special Tools....4-2 4.2 How to Clean Parts.....4-4 4.2.1 How to Clean Parts....4-4 4.2.2 Exterior.....4-4 4.2.3 Scanning Unit.....4-4 4.2.4 Printer.....4-5 4.3 Service Switches.....4-6 4.3.1 Hardware Switches....4-6 4.3.2 Service Data Setting.....4-6 4.3.3 Service Data Flowchart.....4-8 4.4 New SSSWs/Parameters Added to This Model...4-16 4.4.1 Service Data.....4-16 4.5 User Report Output Functions....4-17 4.5.1 User report output functions.....4-17 4.6 Wiring Diagram....4-19 4.6.1 Wiring Diagram.....4-19

Chapter 4

4.1 Maintenance

4.1.1 Consumables

T-4-1 Level User Consumable Ink tank (BCI-24Black / BCI-24Color) BJ cartridge When When ink in the ink tank runs out. 0002-0433

Service Person

Uneven printing even after performing head cleaning several times with ink remained in the tank.

4.1.2 Cleaning

Please refer to How to Clean Parts for cleaning procedures. T-4-2 Level Users Location Exterior Document glass Platen When When it gets dirty When it gets dirty When the platen is stained with ink
When papers are not fed/ejected properly

0002-0565

Roller
4.1.3 Periodic Inspection

0002-0474

4.1.4 Periodic Replacement Parts

0002-0476

4.1.5 Adjustment Items

1-------28 JEXT2

Sensor board

2--1 JTRY1 2--1 JSPK2

Paper tray solenoid Speaker

Purge motor

JPURGE1 3--1 PS2 Paper edge sensor

JCRM1 3--1 PS1

4--1 JLFM1

Pick up sensor

Paper feed motor

Purge sensor

Carriage motor

F-4-12

Chapter 5Troubleshootin g
5.1 Troubleshooting Index.....5-1 5.1.1 Troubleshooting Index....5-1 5.2 Errors Shown on the Display....5-3 5.2.1 User Error Message....5-3 5.3 Error Code.....5-8 5.3.1 ERROR CODE LIST.....5-8 5.3.2 New Error Codes and Recovery methods...5-13 5.4 Errors not Shown on the Display.....5-15 5.4.1 General Errors.....5-15 5.4.2 Printing problem.....5-15 5.4.3 Scanning Problems.....5-17 5.4.4 Memory Card Problem....5-18 5.5 Test Mode Function Problems....5-19 5.5.1 Faulty Operation Panel Test....5-19 5.5.2 Faulty DRAM Test.....5-19 5.5.3 Faulty Sensor Test....5-19 5.6 Processing Communication Problems....5-20 5.6.1 Initial identification of problems....5-20 5.6.2 Procedures for processing communication problems...5-21 5.7 Test Functions.....5-25 5.7.1 Test Mode Overviw.....5-25 5.7.2 Test Mode Flowchart....5-25 5.7.3 DRAM Tests.....5-27 5.7.4 PRINT Tests.....5-27 5.7.5 FACULTY Tests.....5-28 5.7.6 PRINTER Tests.....5-32 5.7.7 MODEM, NCU Tests.....5-33

Chapter 5

5.1 Troubleshooting Index
5.1.1 Troubleshooting Index
the specified page for countermeasures. Problem Errors shown on the display (Evaluation criteria: Look at the unit in question.) The error message can be checked. The error code can be checked. General errors The unit does not power on. The display looks abnormal. The keys do not work. Printing problem The paper is not fed properly. The paper feed motor does not run. The paper is not picked up from the auto sheet feeder. The printing operation is abnormal. Nothing is printed. The carriage motor does not run. Carriage error The carriage hits against left/right stop plate, causing a noize. Printing quality error The printer does not print at all. Printing stop midway. Certain colors do not print. Blotches appear. Blank ink appear. Scanning problem (Evaluation criteria: Test printing is good, but the copied image is no good.) The scanning image is abnormal. Nothing prints. The image has vertical stripes. The half-tone image contains black dots. The color or brightness of the scanned image is not normal. Memory card problem Memory card error 0002-1612

Cause: During printing, the printhead may have become too hot. Solution: Allow the machine to cool down. The machine will resume printing when it has cooled down.

5.3 Error Code

5.3.1 ERROR CODE LIST

0002-0964

The error codes that have newly been added starting with the product are identified by the notation "new" those error codes for which remedies unique to the product are offered are identified by the notation "UNQ (UNIQUE)." User error code T-5-1 No. #001 #003 #005 #009 #011 #012 #018 #021 #022 #037 #052 #085 #995 Tx or Rx [TX ] [TX/RX] [TX/RX] [RX ] [RX ] [TX ] [TX/RX] [RX ] [TX ] [RX ] [RX ] [TX ] [TX/RX] Definition Document has jammed Document is too long, or page time-over Initial identification (T0/T1) time-over Recording paper has jammed or the recording paper has run out Polling reception error The other party has run out of recording paper Auto dialing transmission error The other party has rejected the machine during polling reception Call fails Memory has overflowed when receiving images Image memory full by no ink error Other party does not support ITU-T Color Faxing Memory Communication reservation cancellation

Service error code

T-5-2 No. Tx or Rx Definition The number allowed for retransmission of the procedure signal was exceeded during transmission The modem speed of the machine does not match that of the other party Fallback is not possible

##100 ##101 ##102

[TX] [TX/RX] [TX]
No. ##103 ##104 ##106 ##107
Tx or Rx [RX] [TX] [RX] [RX]
Definition EOL cannot be detected for 5 sec (15 sec if CBT) RTN or PIN has been received The procedure singal cannot be received for 6 sec while in wait The transmitting machine cannot be use fallback After transmitting DCS, a signal other than DIS, DTC, FTT, CFR, and CRP was received, exceeding the permitted number of transmissions of the procedure signal Memory error RTN was transmitted During image reception, a carrier is not detected for 5 sec DCN was received through a non-normal procedure Receive DTC without Tx data System error (e.g., main program may have gone away) Fault occurred in the communication procedure signal Stack Pointer Not within RAM Range The recording system became locked for 1 min The unit used to control the encoder is faulty The IC used to control the decoder malfunctioned The unit used to control recording malfunctioned System error occurred between the modem and system control board The number of re-transmissions of the procedure signal has been exceeded The number of re-transmissions of the procedure signal has been exceeded The number of re-transmissions of the procedure signal has been exceeded The number of re-transmissions of the procedure signal has been exceeded DCN has been received after transmission of TCF DCN has been received after transmitting EOP DCN has been received after transmitting EOM

[TX] [RX]

##791 ##792

[TX/RX] [RX]
5.3.2 New Error Codes and Recovery methods
to the product are offered are shown together with causes and remedies, where applicable. ##341Maintenance jet waste ink capacity full

0002-1662

Those error codes that have been added starting with the products and those error codes for which remedies unique
Solution: Replace thewaste ink absorber as follows in the error occurs: (1) Select 3. EEPROM CLEAR under [8] PRINTER TEST in TEST mode, and the select 0. (2) Check to make sure that no image exist in memory; then, turn off the power, remove the appropriate parts, and replace the waste ink absorber. ##342Cleaning absorption waste ink capacity full
Solution: Replace thewaste ink absorber as follows in the error occurs: (1) Select 3. EEPROM CLEAR under [8] PRINTER TEST in TEST mode, and the select 0. (2) Check to make sure that no image exist in memory; then, turn off the power, remove the appropriate parts, and replace the waste ink absorber.
##352Printer control EEPROM head information error
Cause: The EEPROM for printer control is faulty. Solution: (1) Turn off and then on the power. (2) Turn off the power, and replace the printhead. (3) Replace the SPCNT board.
NOTE: In the presence of ##352, the carriage unit will not move to printhead replacement position even when the inner cover is opened. Moreover the carriage will not be locked in position even when the power is turned off. When replacingthe printhead, be sure to turn off the power, and draw out the carriage before replacement.
5.4 Errors not Shown on the Display

5.4.1 General Errors

The unit does not power on. (1) Check the power cord connection. (2) Check the connection between the PCNT board (JPSU1) and power supply unit. (3) Check the power supply unit's fuse (F1) (4) Replace the power supply unit. The display looks abnormal. Nothing is displayed. (1) Check the connection between the Operation panel unit and SPCNT board (JPANEL1). (2) Replace the Operation panel unit. (3) Replace the SPCNT board. Part of the LCD panel does not display anything. (1) Check the connection between the Operation panel unit and SPCNT board (JPANEL1). (2) Replace the Operation panel unit. (3) Replace the SPCNT board. The keys do not work (1) If the test mode can be used, check for faulty keys. (2) Check the connection between the Operation panel unit and SPCNT board (JPANEL1). (3) Replace the Operation panel unit. (4) Replace the SPCNT board. 0002-1688

5.4.2 Printing problem

The paper is not fed properly. The paper feed motor does not run. (1) Check the connection from the paper feed motor to the sensor board (JLFM1). (2) Check the connection from the sensor board (JEXT2) to the SPCNT board (JEXT1). (3) Replace the paper feed motor. (4) (5) Replace the sensor board. Replace the SPCNT board.

0002-1703

The paper is not picked up from the auto sheet feeder. (1) Check the ASF motor for foreign objects or damages. (2) Replace the ASF unit. (3) Replace the SENSOR board (Faulty PRS or PES).
The printing operation is abnormal. Nothing prints. (1) Remove the BJ cartridge and re-install it. (2) Execute cleaning five times, and try printing again. (3) Replace the BJ cartridge. (4) Replace the ink tank. (5) Replace the purge unit. (6) Check the connection between carriage ribbon cable and SPCNT board (JHEAD1, JHEAD0). (6) Replace the carriage unit. (7) Replace the SPCNT board.
The carriage motor does not run. (1) Check the connection from the carriage motor to the sensor board (JCRM1). (2) Check the connection from the sensor board (JEXT2) to the SPCNT board (JEXT1). (3) Replace the carriage motor. (4) Replace the sensor board. (5) Replace the SPCNT board. Carriage error The carriage comes into contact with the push-on plates at the left and right side, resulting in noise. (1) Check if grease adheres to the carriage encoder film. (2) Using lint-free paper impregnated with alcohol, wipe the carriage encoder film with care so as not to scratch the film. (3) If a lot of grease adheres to the carriage, replace the carriage board because grease might be spread to the sensor on the carriage board. (In this case, you must replace the carriage unit (HK1-0717) which contains the carriage board.) (4) Replace the carriage encoder film. Printing quality error The printer does not at all. Printing stops midway. Certain colors are not printed. (1) Check that the orange cap or tap is not on the printhead. (2) Remove the printhead and re-install it. (3) Perform printhead cleaning, and visually check the test print for non-discharge of ink from nozzle. (4) Perform head-refreshing, and visually check the test print for non-discharge of ink from nozzle. (5) Replace the appropriate ink tank. (6) Replace the printhead (7) Replace the purge unit.

Missing dots

Unstable printing

Splashed dots

F-5-1 Blotched appear Blank ink appear (1) Remove and reinstall the printhead. (2) Perform printhead cleaning, and visually check the test print for non-discharge of ink from nozzle. (3) Perform head-refreshing, and visually check the test print for non-discharge of ink from nozzle. (4) Replace the appropriate ink tank. (5) Replace the printhead. (6) Check the connection of the carriage ribbon cable and the SPCNT board (JHEAD1, JHEAD2). (7) Replace the carriage unit. (8) Replace the SPCNT board. (9) Replace the purge unit.

5.4.3 Scanning Problems

Scanning problems CCD Motor does not work. (1) Check the connection between the CCD motor and SPCNT board (JCCD2). (2) Replace the scanner unit. (3) Replace the SPCNT board. The scanning image is abnormal. (Evaluation criteria: Check the copy image's faults). Nothing is printed.

0002-1775

(1) Check the connection between the CCD and SPCNT board (JCCD1). (2) Replace the scanner unit. (3) Replace the SPCNT board. The image has vertical stripes. (1) Clean the Document glass. (2) Check the connection between the CCD and SPCNT board (JCCD1). (3) Replace the scanner unit. (4) Replace the SPCNT board. The halftone image contains black dots. (1) Clean the Document glass. (2) Check the connection between the CCD and SPCNT board (JCCD1). (3) Replace the scanner unit. (4) Replace the SPCNT board. The color or brightness of the image is not normal. (1) Clean the Document glass. (2) Check the connection between the CCD and SPCNT board (JCCD1). (3) Replace the scanner unit. (4) Replace the SPCNT board.
5.4.4 Memory Card Problem
Memory card error (MP370, MP390 only) The card is not recognized. (1) Detach the memory card, and fit it back once again. (2) Check to see if the memory card contains image data using a digital camera or computer. (3) Check the connection between the multi card reader board and the SPCNT board (JCARD1). (4) Replace the multi card reader unit. (5) Replace the SPCNT board.

0002-1794

5.5 Test Mode Function Problems
5.5.1 Faulty Operation Panel Test
The LED panel does not display correctly. (1) Check the connection between the OPECNT board (J1) and the SPCNT board (JPANEL1). (2) Replace the operation panel unit. (3) Replace the SPCNT board. The LED lamp fails to go ON. (1) Check the connection between the OPCNT board (J1) and the SPCNT board (JPANEL1). (2) Replace the operation panel unit. (3) Replace the SPCNT board. The key on the operation panel fails to work properly. (1) Check the connection between the OPCNT board (J1) and the SPCNT board (JPANEL1). (2) Replace the operation panel unit. (3) Replace the SPCNT board. 0002-5806

5.5.2 Faulty DRAM Test

The intention "READ & COMPARE NG" appears.

0002-5811

c-3) Test Menu 3 Test Menu 3 is selected by pressing the numeric key 3 or key and key from the Line Detect menu. When CNG is detected from the modular jack, the display changes from OFF to ON.

5.7.6 PRINTER Tests

Select 8:PRINTER TEST from the test mode menu by pressing the numeric key 8 or 3:EEPROM CLEAR, and the press the numeric key 3 or numeric key 0 or and and keys to reset the waste ink capacity. and
0004-4237 keys. Select 8-
keys. Select [0] INK COUNT, and then press the
Note: Be sure to reset waste ink capacity only when replacing the waste ink absorbing material to a new one. If waste ink capacity is reset in other situations, it may result in faulty caunt.

5.7.7 MODEM, NCU Tests

The Modem and NCU Test menu is selected by pressing the numeric key 4 or and
0004-3320 from the test mode menu.
These tests test modem and NCU transmission and reception. The modem tests check whether signals are sent correctly from the modem by comparing the sound of the signals from the speaker with the sounds from a normal modem. Also, you check on the display whether or not the modem correctly detected received tone signals and DTMF signals. End this test by pressing the Stop/Reset key.
Modem test type Frequency test G3 signal transmission test V.34 G3 signal transmission test Overview The modem sends tonal signals from the modular jack and the speaker. The modem sends G3 signals from the modular jack and the speaker. The modem sends V.34 G3 signals from the modular jack and the speaker.
a) Frequency test The frequency test menu is selected by pressing the numeric key 2 or frequency can be changed with the numeric keys. T-5-7
Numeric key 1 Frequency 462 Hz
keys from the MODEM NCU test
menu. Signals of the frequencies below are sent from the modem using the modular jack and the speaker. The
1100 Hz 1300 Hz 1500 Hz 1650 Hz 1850 Hz 2100 Hz
NOTE: The transmission levels for each frequency follow the service data transmission level settings.

b) G3 signal transmission test The G3 signal transmission test menu is selected by pressing the numeric key 4 or frequency can be changed with the numeric key. and keys from the MODEM NCU test menu. The G3 signals below are sent from the modem using the modular jack and the speaker. The
Numeric key 8 Speed 300 bps 2400 bps 4800 bps 7200 bps 9600 bps TC7200 bps TC9600 bps 12000 bps 1440 bps
NOTE: The transmission level for each frequency follows the service data.
c) V.34 G3 signal transmission test The V.34 G3 signal transmission test menu is selected by pressing the numeric key 8 and keys from the MODEM NCU test menu. The V.34 G3 signals below are sent from the modem using the modular jack and the speaker by pressing the Start key. The Baud rate can be changed with the numeric keys, and the Speed can be changed with the search keys.
Numeric key Baud rate 3429 baud 3200 baud 3000 baud 2800 baud

Numeric key 4 5

Baud rate 2743 baud 2400 baud

T-5-10

Numeric key SPEED 33.6 kbps 31.2 kbps 28.8 kbps 26.4 kbps 24.0 kbps 21.6 kbps 19.2 kbps 16.8 kbps 14.4 kbps 12.0 kbps 9.6 kbps 7.2 kbps 4.8 kbps 2.4 kbps
6.1 Main Body.....6-1 6.1.1 Installation.....6-1 6.1.2 Checking Operation.....6-1 6.2 User Data Flow.....6-3 6.2.1 User Mode Settings....6-3 6.2.2 Fax Mode Settings.....6-6

Chapter 6

6.1 Main Body

6.1.1 Installation

Reference: This machine is to be installed by a user, so this service manual contains only a briefing of installation procedures. Please refer to the Set-up Sheet enclosed in the package of the machine for more details. 0002-0817
* Check an installation space. * Unpack the machine, and check the attachments Make sure none is missing and there is no damage. * Remove the package material Remove all tape and protective material used on the machine. * Connect the cable Connect the telephone line and any necessary external device. * Turn on the power Connect the power cord. If the machine is not turn on, press [ON/OFF] to turn on the machine. * Load paper Place a stack of paper in the multi-purpose tray. * Install the printhead Remove the protective cap, and then install the printhead into the holder. * Install the ink tanks Pull the tape and remove the protective cap, and then install the ink tanks. After install, align the printhead. * Install the software Install the software in the computer. * Connect the USB cable Connect the USB cable to complete the computer settings. * Setting for facsimile (for MP390) Register the date and time, unit telephone number, and unit name.

6.1.2 Checking Operation

* Check the level of quality for both reading and printing. Make a copy, and see if it is free of a fault for both reading and printing. * Conduct a communications test. (For MP390) Send and receive a fax by connecting to another fax machine, making sure that the image is normally sent and the received image is normally printed.