Dell Laser Printer 1700 Dell Laser Printer 1700n
The Dell Laser Printer 1700 delivers workgroup printer performance in a compact, robust and space-saving design. The 1700 is ideal for home and small offices requiring fast, durable and efficient monochrome laser printing; the networked 1700n model offers very cost-effective built-in networking for sharing the printer within a workgroup. Both models offer fast monochrome printing of up to 24 A4 pages per minute (ppm) with a crisp print resolution of 1200 x 1200 dots per inch (dpi). High-capacity toner cartridges and up to 800 sheets A4 paper capacity mean you can handle high-volume print runs with ease. The 1700 and 1700n are also well-equipped to handle printing on letterheads, envelopes, card and transparencies, thanks to their flexible multi-purpose media tray. If youre looking for an affordable printing solution that offers a low total cost of ownership, the convenience of Dells Toner Management System and easy-to-purchase consumables, and a one-year service warranty (upgradable to four years) backed by a global brand name, the Dell Laser Printer 1700 and 1700n are hard to beat.
DELL MAKES IT EASY TO BUY, USE AND OWN PRINTERS
Easy to buy Dell Direct Advantage: purchase online or through our professional sales team Exceptional performance for price Low total cost to purchase, operate and maintain Convenient recycling options included to dispose of old printer hardware and toner cartridges Easy to use Pre-loaded drivers for quick plug-and-play setup (when ordered with a Dell system) Dell Toner Management System provides early warning of low toner level
The Dell Laser Printer 1700 and 1700n deliver:
Outstanding performance Flexible media options standard 250-sheet covered paper drawer and multi-purpose tray for thicker paper or card stock or envelopes, optional 550-sheet paper drawer allowing maximum 800sheet input capacity Cancel print button save paper and toner by cancelling unwanted print jobs Compatible with a wide range of operating systems Easy to own Small footprint for space-critical environments Dell Toner Management System and on-printer LED tells you when toner is low Dell Printer Web Tool (1700n only) allows printer status and toner level to be checked over the network email alerts can be sent to named recipients, notifying them of printer status and toner levels Order toner online with Dell delivery included at no additional cost Quality service and support Standard service is 12 months Next Business Day Exchange Service1 on 1700, 12 months Next Business Day Onsite Service on 1700n Two-, three- and four-year Extended Service options Fast monochrome printing up to 24 A4 pages per minute Crisp text and enhanced graphics with true 1200 x 1200 dots-per-inch (dpi) resolution Expandable memory to allow fast printing of high-quality complex documents up to 160 MB for the 1700n (144 MB for the 1700) Affordable networking (1700n) allows sharing the printer with multiple users on a local area network (LAN) Affordable and efficient Excellent price/performance highly affordable networked version (1700n) Infrequent toner cartridge replacements with 3,000-page or high-yield 6,000-page toner cartridges (capacity at 5% coverage) Up to 15,000-pages-per-month duty cycle Low total cost of ownership to fit your print budget Easy to use Quick and easy setup and installation

Easy to own Convenient toner ordering and delivery Industry-leading Dell service and support Single point of accountability
Dell Laser Printer 1700 and 1700n
pre-loaded printer drivers when purchased with a Dell system: just connect the printer and start printing
Exceptional performance. Easy as
Visit www.euro.dell.com for more information.
DELL TONER MANAGEMENT SYSTEM IS AS EASY AS 1-2-3
1. Intelligent software alerts you when toner levels are low, using the printer driver (1700) or by email to specified recipient (1700n) using the Dell Printer Configuration Web Tool. 2. Click Order Toner Online to visit Dell online. 3. Select printer model, enter your payment information and your toner is ordered. Save time and money with delivery at no extra charge.

Features Description

Product type Print Speed First page out time Print resolution Processor Memory Duty cycle Media sizes supported Media types supported Paper weight Standard input drawer Multipurpose input tray Additional input drawers Maximum input capacity Duplex unit Envelope feeder Low toner warning Additional toner Toner cartridges Toner reycling Standard toner cartridge Print languages Font support Connectivity Documentation and drivers Supported Operating Systems (OS) Certifications Printer Management Standard Service Service Options Operating environment Power supply Power consumption Sound emission Dimensions (mm) Weight Monochrome laser printer available in personal (1700) and network/workgroup configurations (1700n) Up to 24 A4 pages per minute (ppm) 9 sec (Tray 1, Standby mode) True 1200 x 1200 dots per inch (dpi) 200 MHz MB standard, 144 MB maximum 1700n 32 MB standard, 160 MB maximum Up to 15,000 pages per month A4, A5, B5, C5, DL Standard laser printer paper, A4 card stock (120 to 160 gsm), A4 labels (60 to 160 gsm), A4 transparencies, envelopes (90 gsm) Standard and optional drawer feeds: 60 to 90 gsm Manual feed via multi-purpose input tray: 60 to 160 gsm 250-sheet covered drawer Single sheet/single envelope Optional 550-sheet drawer available 800 sheets (250 + 550) Not available with this product Single feed via multi-purpose input tray Dell Toner Management System included on printer driver Web access via Dell Printer Web Tool (1700n only) Available through Dell online or by telephone Dell 1700/1700n toner cartridges available in standard 3,000-page and high-yield 6,000-page capacities (approximate page yield based upon 5% coverage) Toner cartridges are recyclable using Dells recycling programme, details of which are included with each product Printer ships with 3,000-page yield toner cartridge 1700 PCL 5e and PCL6 1700n PCL 5e, PCL6, PostScript Level 3 emulation scalable PCL fonts + two bitmap fonts 1700n 89 scalable PCL fonts, 91 scalable postscript fonts + two bitmap fonts 1700 USB 2.0 and Parallel ports (cables not included) 1700n 10/100BaseT Ethernet, USB 2.0 and Parallel ports (cables not included) English, French, German, Italian, Spanish (Russian, Arabic, Turkish and Hebrew startup documentation and owners manual documentation on CD) Microsoft Windows XP, 2000, ME, 98; Windows NT 4.0, Windows Terminal Server 2003, Red Hat Linux 7.2, 7.3, 8.0; SuSE Linux 7.2, 7.3, 8.0 CE Mark Class B, FCC Class B, ENERGY STAR, UL 60950, CAN/CSA-C22.2 No 60950-00, Industry Canada (EMC) Class B Dell Printer Configuration Web Tool software included with 1700n 12 months Next Business Day Exchange Service1 on 1700, 12 months Next Business Day On-site Service on 1700n Two-, three- and four-year Extended Warranty service options available Relative Humidity 8-80% Temperature 16C to 32C 220 v, 50-60 Hz AC power power cord included Operating 600 W, Sleep mode 20 W, ENERGY STAR-compliant Idle 30 dBA, Simplex printing 52 dBA 394 mm W x 353 mm D x 249 mm H 12 kg

SERVICE AND SUPPORT

One year of Next Business Day Exchange Service1 (1700) or Next Business Day Onsite Service (1700n) provided by Dells awardwinning service and support staff Same-Day On-site Service1, Installation, Asset Tags and Printer Gold Technical Phone Support options are also available You can use the Dell Online Support site for the most up-to-date drivers and technical information about your printer

RECYCLING MADE SIMPLE

Recycling printers and toner with Dell good for your pocket and good for the environment too Each new Dell printer includes full instructions on how to dispose of your old printer quickly, safely and at no charge, using an approved recycling facility Use and Return toner cartridges are available for the 1700 and 1700n printers The Use and Return programme is a toner cartridge discount programme that avoids the hassle of traditional rebates. Use and Return cartridges provide an up-front discount in exchange for your agreement to use the cartridge only once and to return the empty cartridge only to Dell for recycling. Standard toner cartridges are available if you wish to utilise other recycling options. Use and Return saves you money on a new, top-quality product while helping keep materials out of landfill sites. Dell provides packaging and postage-paid labels for returning empty cartridges for recycling

249 mm H

394 mm W

353 mm D

Subject to availability. Specifications are correct at the date of publication and may change without notice. Errors and omissions excepted. No part of this document forms part of a contract. Dells Terms and Conditions of Sale and Service apply and are available on request and at www.euro.dell.com. 1. Replacement part or unit will be dispatched if necessary following phone-based troubleshooting. Subject to parts availability, geographical restrictions and terms of service contract. Service timing dependent upon time of day called placed with Dell. Defective unit must be returned. Replacements may be refurbished. Dell, the Dell logo and Dell Toner Management System are registered trademarks or trademarks of Dell Computer Corporation. Microsoft, Windows and Windows NT are registered trademarks or trademarks of Microsoft Corporation. Linux is a registered trademark of Linus Torvalds. Red Hat is a registered trademark of Red Hat, Inc. SuSE is a registered trademark of SUSE LINUX AG. ENERGY STAR is a registered trademark of the United States Environmental Protection Agency. Dell disclaims proprietary interest in the trademarks and names of others. 2004 Dell Computer Corporation. All rights reserved. EU883/10January2005

Basic Problems
Replacing the Toner Cartridge Replacing the Imaging Drum Clearing Paper Jams.

Conte nts

7 Contacting Dell

Technical Assistance

Automated Order-Status Service Contacting Dell

8 Appendix

Limited Warranties and Return Policy
Limited Warranty for Dell-Branded Hardware Products (U.S. Only). "Total Satisfaction" Return Policy (U.S. Only)
Limited Warranty Terms for Dell-Branded Hardware Products (Canada Only). "Total Satisfaction" Return Policy (Canada Only). Dell Software and Peripherals (Canada Only)
One-Year End-User Manufacturer Guarantee (Latin America and the Caribbean Only). Dell Inc. Ink and Toner Cartridges Limited Warranties
Ink and Toner Cartridges Limited Warranty (U.S. and Canada Only).
Ink and Toner Cartridges Limited Warranty (Latin America Only). Dell Software License Agreement
CAUTION: SAFETY INFORMATION
Use the following safety guidelines to help ensure your own personal safety and to help protect your system and working environment from potential damage. Your product uses a laser.
CAUTION: Use of controls or adjustments or performance of procedures other than those specified herein may result in hazardous radiation exposure.
Your product uses a printing process that heats the print media, and heat can cause certain media to release emissions. You must understand the section in your operating instructions that discusses the guidelines for selecting appropriate print media to avoid the possibility of harmful emissions.
CAUTION: If your product is not marked with this symbol , it must be connected to an electrical outlet that is properly grounded.
The power cord must be connected to an electrical outlet that is near the product and easily accessible. Refer service or repairs, other than those described in the operating instructions, to a professional service person. This product is designed to meet safety standards with the use of specific Dell-authorized components. The safety features of some parts may not always be obvious. Dell disclaims liability associated with use of non-Dell-authorized components.

SECTION 1

Preparing the Printer
Replacing the Operator Panel Overlay Installing the 550-Sheet Optional Drawer Installing an Optional Memory Card
Replacing the Operator Panel Overlay
If you have a non-English operator panel overlay in your printer box and want to use it, follow these steps:
Open the front cover by pressing the button on the left side of the printer and lowering the cover.
Remove the English operator panel by pressing the tab and lifting the panel up.

Windows 2000 Windows NT 4.0
4 Click OKOK. Close the Printers folder.

Windows Me Windows 98 SE

1 Click StartSettingsPrinters. 2 Right-click the Dell Laser Printer 1700 icon. 3 Click PropertiesDevice (or Features)Update (or Update Now). 4 Click OKOK. Close the Printers folder.
If Update or Ask Printer is unavailable, follow these steps:
In the Available Options list, click 550-sheet tray. Click Add. Click OK, and then close the Printers folder.
If Update Now or Ask Printer is unavailable, follow these steps:
In the Options list, find 550-sheet tray. Change the setting from Not Installed to Installed. Click OK, and then close the Printers folder.

Dell Laser Printer 1700n

Setting the paper size and type for the 1700n printer is done through the Dell Printer Configuration Web Tool. Use the following steps to change the 1700n printer paper size and type:
Type your network printers IP address in your Web browser.
NOTE: If you do not know what your printers IP address is, print a network setup page, which lists the IP address. For more information, see "Print and Check the Network Setup Page" on page 39.
When the Printer Status page appears, select Printer Settings in the left column. Select Paper Menu from the Printer Settings page. Select PAPER SIZE. Select the paper size you have in each tray. Click Submit. Select Printer Settings in the left column. Select Paper Menu from the Printer Settings page. Select PAPER TYPE.
Select the paper type you have in each tray. Click Submit.
The system board has one connector for an optional memory card. The printer can support up to 128MB (for a total of 160MB for a network printer and 144MB for a non-network printer).
CAUTION: If you are installing a memory card after setting up the printer, turn the printer off and unplug the power cord before continuing. 1

Open the rear exit.

Open the side cover by pressing the two detents on the front right side of the machine and swinging the cover back.
Push open the latches on both ends of the memory connector.
NOTE: Memory options designed for other printers may not work with your printer.

Unpack the memory card.

NOTICE: Memory cards are easily damaged by static electricity. Touch something metal, such as the printer frame, before you touch a memory card.
Avoid touching the connection points along the edge of the card.

Labels (Paper)

SECTION 3
Setting Up for Local Printing
A local printer is a printer attached to one computer using a USB or parallel cable. If your printer is attached to a network instead of your computer, go to "Setting Up for Network Printing" on page 37.
A printer driver is software that lets your computer communicate with your printer. If you purchased your Dell printer and computer together, the printer drivers and utilities described in the "Software Overview" on page 43 are automatically installedyou are ready to print! If you purchased your Dell printer separately, use the Drivers and Utilities CD to install all the features described in the "Software Overview" on page 43. Use the following table to find the instructions you need for your operating system.
Computer operating system Windows XP Windows 2000 Windows NT Windows Me Windows 98 SE Go to. page 31 page 32 page 33 page 33 page 34
You need to complete Microsofts Plug and Play before installing the custom driver from your printer drivers CD.
Se tt ing U p fo r L o c a l Pr inti ng
Using Windows XP With a USB or Parallel Cable
NOTE: Windows XP Professional requires that you have administrative access to install printer drivers on your computer.
When you attached the cable and turned on the printer, the Found New Hardware Wizard appeared on your computer screen.
Insert the Drivers and Utilities CD into your computer. The Wizard automatically searches for an appropriate driver.
Scroll through the list of drivers until you see D:\Drivers\Print\Win_2kXP\dkaap2da.inf selected in the Location column (where D is the drive letter of your CD). Click Next. The wizard copies all of the necessary files and installs the printer drivers.
Click Finish when the software is installed. The Drivers and Utilities CD should launch the installation software automatically. If the CD does not automatically launch, click StartRun, type D:\setup.exe (where D is the drive letter of your CD), and then click OK.
When the Drivers and Utilities CD screen appears, click Personal Installation - Install the printer for use on this computer only to install the additional software for your printer. Select your printer from the drop-down box. Select Typical Installation (recommended), and then click Install. When all of the files are installed on your computer, the Congratulations screen appears.
Click Print a Test Page to verify printer setup. Click Finish to exit when the test page prints successfully.

Under the TCP/IP heading on the network setup page, make sure the IP address, netmask, and gateway are what you expected.
S e tt i n g Up fo r N et wo r k Pri nti ng
If you need to change the IP address, run the Set IP Address Utility from the Drivers and Utilities CD.
Run the Installation Software
Insert the Drivers and Utilities CD into your computer. The Drivers and Utilities CD should launch the installation software automatically. If the CD does not automatically launch, click StartRun, type D:\setup.exe (where D is the drive letter of your CD), and then click OK.
When the Drivers and Utilities CD screen appears, click Network Installation - Install the printer for use on a network. For local installation, select Install printer on this computer, and then click Next. For remote installation:
Select Install printer on one or more remote computers, and then click Next. Enter your Administrator user name and password, and then click Add. Select the clients or servers, and then click Next.
Select the network printer you would like to install. If you do not see your printer listed, click Update to refresh the list or click Add Printer to add a printer to the network. If you are setting up a print server, proceed to step 6. A print server is a computer that manages all client print jobs on a network. If you are setting up a client, skip to step 7. A client is one computer that is directly attached to the printer.
Select I am setting up this printer on a server, and then click Next. Select your printer from the list. If you would like to change the printer name listed, enter a new name in the Printer Name field. If you want other users on the network to access this printer, select Share this printer with other computers, and then enter a share name that users will easily identify. Click Next. Select the software and documentation you want to install, and then click Install. For more information, see "Software Overview" on page 43. When the Congratulations! screen appears, select whether or not to restart your computer, and then click Finish.
Use the Dell Printer Configuration Web Tool, also known as the Printer Embedded Web Server, to monitor the status of your network printer without leaving your desk. You can view and/or change the printer configuration settings, monitor toner level, and when it is time to order replacement toner cartridges, just click the Dell supplies link right from your Web browser.
NOTE: The Dell Printer Configuration Web Tool is not available when the printer is locally attached to a print server.
To launch the Dell Printer Configuration Web Tool, type the network printer IP address in your Web browser, and the printer configuration appears on the screen. Refer to your Users Guide for more information. You can set up the Dell Printer Configuration Web Tool to send you an email when the printer needs supplies or intervention. To set up email alerts:

Launch the Dell Printer Configuration Web Tool. Click Email Alert Setup. Under Setup Email Server, enter the Primary SMTP Gateway and the Reply Address. Under Setup Email Lists and Alerts, enter your email address or the key operators email address in the email list box. Click Submit.

SECTION 5

Software Overview
Dell Toner Management System Dell Local Printer Settings Utility Set IP Address Utility Dell Printer Software Uninstall Driver Profiler Dell Printer Configuration Web Tool
Use the Drivers and Utilities CD that came with your printer to install a combination of software applications, depending on your operating system.
NOTE: If you purchased your printer and computer separately, you must use the Drivers and Utilities CD to install these software applications.
Dell Toner Management System

Status Monitor Center

NOTE: This application is not available with Windows 98 SE or Me, or when the printer is connected locally to a computer.
Use the Status Monitor Center to manage multiple Status Monitors. Double-click a printer name to open its Status Monitor, or select Run to open a Status Monitor for a particular printer. Select View to change the appearance of the list of printers. Select Help to read the online Help.

Printing Status Window

NOTE: This application is not available with Windows NT, 98 SE, or Me, or when the printer is connected to a network.
The Printing Status window displays the status of the printer (Printer Ready, Printer Offline, and Error-Check Printer) and the name of the job when you send a job to print. The Printing Status window also displays the level of toner so you can: Monitor the toner level for your printer. Click Order Toner to order replacement toner cartridges. See "Printer Supplies Reorder Application" on page 45 for more information.

Sof t war e Ov er v ie w

Printer Supplies Reorder Application
NOTE: This application is not available with Windows 98 SE or Me.
The Order Supplies dialog box can be launched from the Printing Status window, the Programs window, or the desktop icon. You can order toner by phone or from the Web.
Click StartPrograms or All ProgramsDell PrintersDell Laser Printer 1700Printer Supplies Reorder Application. The Order Supplies window appears. If ordering from the Web, click Visit Dells cartridge ordering web site. If ordering by phone, call the number that appears under the By Telephone heading.
Dell Local Printer Settings Utility
This application is not available when the printer is connected to a network.

Clearing Paper Jams

When a paper jam occurs, the printer stops and the operator panels Paper Jam and Continue lights come on. Press and release Continue twice quickly to display the specific secondary error paper jam light sequence. Refer to your Users Guide for more information. We recommend that you clear the entire paper path when a paper jam occurs. To clear a paper jam:
If you are feeding paper from a tray, remove the tray, and then remove any jams.
Open the front cover and remove the toner cartridge assembly.
NOTICE: Do not leave the toner cartridge assembly exposed to direct light for an extended period of time. Extended light exposure can cause print quality problems. 3
Remove any jams in the area behind the toner cartridge assembly.
Lift the flap at the front of the printer and remove any jams beneath the flap.
Open the rear exit and remove any jams.
After you have cleared the jams, reinstall the toner cartridge assembly, make sure all printer covers and trays are closed, and then press Continue to resume printing.
NOTE: The printer reprints the pages that caused the paper jam.

SECTION 7

Contacting Dell
Technical Assistance Automated Order-Status Service Contacting Dell
If you need help with a technical problem, Dell is ready to assist you.
Call technical support from a telephone near or at the printer so that technical support can assist you with any necessary procedures. When calling Dell, use your Express Service Code to help expedite the routing of your call to the proper support personnel. The Express Service Code is located under the front cover of your printer.
NOTE: Dell's Express Service Code system may not be available in all countries. 2
In the U.S., Business customers should call 1-877-459-7298, and Consumer (Home and Home Office) customers should call 1-800-624-9896. If you are calling from a different country or are in a different Service area, see "Contacting Dell" on page 65 for your local telephone number.
Follow the menu prompts in the automated telephone system to speak with a technical support representative.
Automated Order-Status Service
To check on the status of any Dell products that you have ordered, you can go to support.dell.com, or you can call the automated order-status service. A recording prompts you for the information needed to locate and report on your order. See "Contacting Dell" on page 65 for the telephone number to call for your region.

Contacti ng Dell

To contact Dell electronically, you can access the following websites: www.dell.com support.dell.com (technical support) premiersupport.dell.com (technical support for educational, government, healthcare, and medium/large business customers, including Premier, Platinum, and Gold customers)

International Access Code: 0011 E-mail (New Zealand): nz_tech_support@dell.com
Austria (Vienna) International Access Code: 900 Country Code: 43 City Code: 1
Website: support.euro.dell.com E-mail: tech_support_central_europe@dell.com Home/Small Business Sales Home/Small Business Fax Home/Small Business Customer Care Preferred Accounts/Corporate Customer Care Home/Small Business Technical Support Preferred Accounts/Corporate Technical Support Switchboard toll-free: 1-866-278-6818 1-800-534-3066

Bahamas Barbados

Country (City) International Access Code Country Code City Code Belgium (Brussels) International Access Code: 00 Country Code: 32 City Code: 2
Website: support.euro.dell.com E-mail: tech_be@dell.com E-mail for French Speaking Customers: support.euro.dell.com/be/fr/emaildell/ Technical Support Customer Care Corporate Sales Fax Switchboard 1-800-342-0671 toll-free: 800-10-3390 toll-free: 1-866-278-toll-free: 1-800-247-9362 toll-free: 1-800-950-1329 toll-free: 1-800-847-4096 toll-free: 1-800-326-9463 toll-free: 1-800-847-4096 toll-free: 1-800-387-5757 toll-free: 1-800-387-5752 toll-free: 1-800-387-3355
Bermuda Bolivia Brazil International Access Code: 00 Country Code: 55 City Code: 51 British Virgin Islands Brunei Country Code: 673 Canada (North York, Ontario) International Access Code: 011
General Support General Support Website: www.dell.com/br Customer Support, Technical Support Tech Support Fax Customer Care Fax Sales General Support Customer Technical Support (Penang, Malaysia) Customer Service (Penang, Malaysia) Transaction Sales (Penang, Malaysia) Online Order Status: www.dell.ca/ostatus AutoTech (automated technical support) TechFax Customer Care (Home Sales/Small Business) Customer Care (med./large business, government) Technical Support (Home Sales/Small Business) Technical Support (med./large bus., government) Sales (Home Sales/Small Business) Sales (med./large bus., government) Spare Parts Sales & Extended Service Sales
Country (City) International Access Code Country Code City Code Cayman Islands Chile (Santiago) Country Code: 56 City Code: 2 China (Xiamen) Country Code: 86 City Code: 592
Area Codes, Local Numbers, and Toll-Free Numbers 1-800-805-7541 toll-free: 1230-020-4823
General Support Sales, Customer Support, and Technical Support
Tech Support website: support.ap.dell.com/china Tech Support E-mail: cn_support@dell.com Tech Support Fax Home and Small Business Technical Support Corporate Accounts Technical Support Customer Experience Home and Small Business Preferred Accounts Division Large Corporate Accounts GCP Large Corporate Accounts Key Accounts Large Corporate Accounts North Large Corporate Accounts North Government and Education Large Corporate Accounts East Large Corporate Accounts East Government and Education Large Corporate Accounts Queue Team Large Corporate Accounts South Large Corporate Accounts West Large Corporate Accounts Spare Parts toll-free: 2437 toll-free: 2333 toll-free: 2060 toll-free: 2222 toll-free: 2557 toll-free: 2055 toll-free: 2628 toll-free: 2999 toll-free: 2955 toll-free: 2020 toll-free: 2669 toll-free: 2222 toll-free: 2355 toll-free: 2811 toll-free: 2621 980-9-15-3978 0800-012-0435

Grenada Guatemala Guyana

General Support General Support General Support
Country (City) International Access Code Country Code City Code Hong Kong International Access Code: 001 Country Code: 852
Website: support.ap.dell.com E-mail: ap_support@dell.com Technical Support (Dimension and Inspiron) Technical Support (OptiPlex, Latitude, and Dell Precision) Technical Support (PowerApp and PowerVault) Gold Queue EEC Hotline Customer Advocacy Large Corporate Accounts Global Customer Programs Medium Business Division Home and Small Business Division 33 8044
India Ireland (Cherrywood) International Access Code: 16 Country Code: 353 City Code: 1
Technical Support Sales Website: support.euro.dell.com E-mail: dell_direct_support@dell.com Technical Support U.K. Technical Support (dial within U.K. only) Home User Customer Care Small Business Customer Care U.K. Customer Care (dial within U.K. only) Corporate Customer Care Corporate Customer Care (dial within U.K. only) Ireland Sales U.K. Sales (dial within U.K. only) Fax/SalesFax Switchboard
Country (City) International Access Code Country Code City Code Italy (Milan) International Access Code: 00 Country Code: 39 City Code: 02
Website: support.euro.dell.com E-mail: support.euro.dell.com/it/it/emaildell/ Home and Small Business Technical Support Customer Care Fax Switchboard Corporate Technical Support Customer Care Fax Switchboard 821 1-800-682-12

Jamaica

General Support (dial from within Jamaica only)
Country (City) International Access Code Country Code City Code Japan (Kawasaki) International Access Code: 001 Country Code: 81 City Code: 44
Website: support.jp.dell.com Technical Support (servers) Technical Support outside of Japan (servers) Technical Support (Dimension and Inspiron) Technical Support outside of Japan (Dimension and Inspiron) Technical Support (Dell Precision, OptiPlex, and Latitude) Technical Support outside of Japan (Dell Precision, OptiPlex, and Latitude) Technical Support (Axim) Technical Support outside of Japan (Axim) Faxbox Service 24-Hour Automated Order Service Customer Care Business Sales Division (up to 400 employees) Preferred Accounts Division Sales (over 400 employees) Large Corporate Accounts Sales (over 3500 employees) Public Sales (government agencies, educational institutions, and medical institutions) Global Segment Japan Individual User Switchboard toll-free: 0120-198-498 81-44-556-4162 toll-free: 0120-198-226 81-44-520-1435 toll-free:0120-198-433 81-44-556-3894 toll-free: 0120-981-690 81-44-556-3468 044-556-3490 044-556-3801 044-556-4240 044-556-1465 044-556-3433 044-556-3430 044-556-1469 044-556-3469 044-556-1760 044-556-4300 toll-free: 080-200-3800 toll-free: 080-200-3600 toll-free: 080-200-2194-6202 2194-6000
Korea (Seoul) International Access Code: 001 Country Code: 82 City Code: 2

Technical Support Sales Customer Service (Seoul, Korea) Customer Service (Penang, Malaysia) Fax Switchboard
Country (City) International Access Code Country Code City Code Latin America
Area Codes, Local Numbers, and Toll-Free Numbers 512 728-728-728-728-728-4600 or 512 728-3772
Customer Technical Support (Austin, Texas, U.S.A.) Customer Service (Austin, Texas, U.S.A.) Fax (Technical Support and Customer Service) (Austin, Texas, U.S.A.) Sales (Austin, Texas, U.S.A.) SalesFax (Austin, Texas, U.S.A.)
Luxembourg International Access Code: 00 Country Code: 352
Website: support.euro.dell.com E-mail: tech_be@dell.com Technical Support (Brussels, Belgium) Home/Small Business Sales (Brussels, Belgium) Corporate Sales (Brussels, Belgium) Customer Care (Brussels, Belgium) Fax (Brussels, Belgium) Switchboard (Brussels, Belgium) 3420808075 toll-free: 00 toll-free: 4949 toll-free: toll-free: 4949 toll-free: toll-free: 888 213
Macao Country Code: 853 Malaysia (Penang) International Access Code: 00 Country Code: 60 City Code: 4
Technical Support Customer Service (Penang, Malaysia) Transaction Sales Technical Support Customer Service Transaction Sales Corporate Sales
Country (City) International Access Code Country Code City Code Mexico International Access Code: 00 Country Code: 52 Sales
Area Codes, Local Numbers, and Toll-Free Numbers 001-877-384-8979 or 001-877-269-3383 50-81-8800 or 01-800-888-3355 001-877-384-8979 or 001-877-269-3383 50-81-8800 or 01-800-888-3355 toll-free: 1-866-278-6822 001-800-882-1519
Customer Technical Support
Customer Service Main Montserrat Netherlands Antilles Netherlands (Amsterdam) International Access Code: 00 Country Code: 31 City Code: 20 General Support General Support Website: support.euro.dell.com E-mail (Technical Support): (Enterprise): nl_server_support@dell.com (Latitude): nl_latitude_support@dell.com (Inspiron): nl_inspiron_support@dell.com (Dimension): nl_dimension_support@dell.com (OptiPlex): nl_optiplex_support@dell.com (Dell Precision): nl_workstation_support@dell.com Technical Support Technical Support Fax Home/Small Business Customer Care Relational Customer Care Home/Small Business Sales Relational Sales Home/Small Business Sales Fax Relational Sales Fax Switchboard Switchboard Fax
Country (City) International Access Code Country Code City Code New Zealand International Access Code: 00 Country Code: 64
E-mail (New Zealand): nz_tech_support@dell.com E-mail (Australia): au_tech_support@dell.com Home and Small Business Government and Business Sales Fax 001-800-220-1006
Nicaragua Norway (Lysaker) International Access Code: 00 Country Code: 47

May I transfer the limited warranty?
Limited warranties on systems may be transferred if the current owner transfers ownership of the system and records the transfer with us. The limited warranty on Dell-branded memory may not be transferred. You may record your transfer by going to Dell's website: If you are an Individual Home Consumer, go to www.dell.com/us/en/dhs/topics/sbtopic_015_ccare.htm If you are a Home Office, Small, Medium, Large, or Global Commercial Customer, go to www.dell.com/us/en/biz/topics/sbtopic_ccare_nav_015_ccare.htm If you are a Government, Education, or Healthcare Customer, or an Individual Home Consumer who purchased through an employee purchase program, go to www.dell.com/us/en/pub/topics/sbtopic_015_ccare.htm
If you do not have Internet access, call your customer care representative or call 1-800-624-9897.
"Total Satisfaction" Return Policy (U.S. Only)
We value our relationship with you and want to make sure that you're satisfied with your purchases. That's why we offer a "Total Satisfaction" return policy for most products that you, the end-user customer, purchase directly from Dell. Under this policy, you may return to Dell products that you purchased directly from Dell for a credit or a refund of the purchase price paid, less shipping and handling and applicable return fees as follows:
New Hardware Products and Accessories - Unless you have a separate agreement with Dell, all hardware, accessories, peripherals, parts, and unopened software still in its sealed package, excluding the products listed below, may be returned within twenty-one (21) days from the date on the packing slip or invoice. New PowerEdge , PowerConnect and PowerVault products may be returned within thirty (30) days from the date on the packing slip or invoice except that new PowerEdge SC servers and n series products purchased from the Small and Medium Business Sales Division may only be returned within fourteen (14) days from the date on the packing slip or invoice. To return applications software or an operating system that has been installed by Dell, you must return the entire computer. A different return policy applies to nondefective products purchased through Dell's Software and Peripherals division by customers of our Small and Medium Business divisions. Those products may be returned within twenty-one (21) days from the date on the packing slip or invoice, but a fifteen percent (15%) return fee will be deducted from any refund or credit. The "Total Satisfaction" Return Policy and Software and Peripherals division return policy are not available for Dell | EMC storage products, EMC-branded products, Unisys-branded products, PowerVault,160T tape libraries, enterprise software, non-Dell branded enterprise products, software and/or software licenses purchased under any type of volume purchase agreement or any non-Dell customized hardware and/or software product(s). Reconditioned or Refurbished Dell-Branded Hardware Products and Parts - All reconditioned or refurbished PowerEdge , PowerConnect and PowerVault products may be returned within thirty (30) days from the date on the packing slip or invoice. All other reconditioned or refurbished Dell-branded hardware products and parts may be returned within fourteen (14) days of the date on the packing slip or invoice.

How to Return

To return products, e-mail or call Dell customer service to receive a Credit Return Authorization Number within the return policy period applicable to the product you want to return. You must obtain a Credit Return Authorization Number in order to return the product. See "Contacting Dell" or "Getting Help" in your customer documentation (or www.dell.com/us/en/gen/contact.htm) to find the appropriate contact information for obtaining customer assistance. You must ship the products to Dell within five (5) days of the date that Dell issues the Credit Return Authorization Number. You must also return the products to Dell in their original packaging, in as-new condition along with any media, documentation, and all other items that were included in the original shipment, prepay shipping charges, and insure the shipment or accept the risk of loss or damage during shipment.
Limited Warranty Terms for Dell-Branded Hardware Products (Canada Only)
This limited warranty does not cover: Software, including the operating system and software added to the Dell-branded hardware products through our factory-integration system, or the reloading of the software Non-Dell branded and Solution Provider Direct products and accessories
Problems that result from: External causes such as accident, abuse, misuse, or problems with electrical power Servicing not authorized by Dell Usage that is not in accordance with product instructions Failure to follow the product instructions or failure to perform preventive maintenance Problems caused by using accessories, parts, or components not supplied by Dell
THIS WARRANTY GIVES YOU SPECIFIC LEGAL RIGHTS, AND YOU MAY ALSO HAVE OTHER RIGHTS WHICH VARY FROM PROVINCE TO PROVINCE. DELL'S RESPONSIBILITY FOR MALFUNCTIONS AND DEFECTS IN PRODUCT IS LIMITED TO REPAIR AND REPLACEMENT AS SET FORTH IN THIS WARRANTY STATEMENT, FOR THE TERM OF THE WARRANTY PERIOD REFLECTED ON YOUR PACKING SLIP OR INVOICE. EXCEPT FOR THE EXPRESS WARRANTIES CONTAINED IN THIS WARRANTY STATEMENT, DELL DISCLAIMS ALL OTHER WARRANTIES AND CONDITIONS, EXPRESS OR IMPLIED, INCLUDING WITHOUT LIMITATION IMPLIED WARRANTIES AND CONDITIONS OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE, STATUTORY OR OTHERWISE. SOME PROVINCES DO NOT ALLOW THE EXCLUSION OF CERTAIN IMPLIED WARRANTIES OR CONDITIONS, OR LIMITATIONS ON HOW LONG AN IMPLIED WARRANTY OR CONDITION LASTS. THEREFORE, THE FOREGOING EXCLUSIONS AND LIMITATIONS MAY NOT APPLY TO YOU. WE DO NOT ACCEPT LIABILITY BEYOND THE REMEDIES PROVIDED FOR IN THIS WARRANTY STATEMENT OR FOR SPECIAL, INDIRECT, CONSEQUENTIAL, OR INCIDENTAL DAMAGES, INCLUDING, WITHOUT LIMITATION, ANY LIABILTY FOR THIRD-PARTY CLAIMS AGAINST YOU FOR DAMAGES, FOR PRODUCTS NOT BEING AVAILABLE FOR USE, OR FOR LOST DATA OR LOST SOFTWARE. OUR LIABILITY WILL BE NO MORE THAN THE AMOUNT YOU PAID FOR THE PRODUCT THAT IS THE SUBJECT OF A CLAIM. THIS IS THE MAXIMUM AMOUNT FOR WHICH WE ARE RESPONSIBLE. SOME PROVINCES DO NOT ALLOW THE EXCLUSION OR LIMITATION OF SPECIAL, INDIRECT, INCIDENTAL, OR CONSEQUENTIAL DAMAGES, SO THE ABOVE LIMITATION OR EXCLUSION MAY NOT APPLY TO YOU.

We will pay to ship the part to you if you use an address in Canada. Otherwise, we will ship the part freight collect. We will also include a prepaid shipping container with each replacement part for your use in returning the replaced part to us. NOTE: Before you replace parts, make sure to back up the data on the hard drive(s) and any other storage device(s) in the product(s). We are not responsible for lost or corrupted data.
If your service contract is with Dell, service will be provided to you under the terms of the service contract. Please refer to that contract for details on how to obtain service. Dell's service contracts can be found online at www.dell.ca or by calling Customer Care at 1-800-847-4096. If you purchased through us a service contract with one of our third-party service providers, please refer to that contract (mailed to you with your packing slip or invoice) for details on how to obtain service.
We pride ourselves on our great customer service. If you are not satisfied with the service you receive under this limited warranty, please let us know. We have found that the best way to resolve issues regarding our limited warranty is to work together. If, after those discussions, you are still not satisfied, we believe arbitration is the most expeditious way to resolve your concerns. Therefore, ANY CLAIM, DISPUTE, OR CONTROVERSY (WHETHER IN CONTRACT, TORT, OR OTHERWISE, WHETHER PREEXISTING, PRESENT OR FUTURE, AND INCLUDING STATUTORY, COMMON LAW, INTENTIONAL TORT, AND EQUITABLE CLAIMS) AGAINST DELL arising from or relating to this limited warranty, its interpretation, or the breach, termination or validity thereof, the relationships which result from this limited warranty (including, to the full extent permitted by applicable law, relationships with third parties), Dell's advertising, or any related purchase SHALL BE RESOLVED EXCLUSIVELY AND FINALLY BY BINDING ARBITRATION ADMINISTERED BY THE NATIONAL ARBITRATION FORUM (NAF) under its Code of Procedure then in effect (available via the Internet at www.arb-forum.com/, or via telephone at 1-800-474-2371). The arbitration will be limited solely to the dispute or controversy between you and Dell. Any award of the arbitrator(s) shall be final and binding on each of the parties, and may be entered as a judgment in any court of competent jurisdiction. Information may be obtained and claims may be filed with the NAF at P.O. Box 50191, Minneapolis, MN 55405.

Ink and Toner Cartridges Limited Warranty (Latin America Only)
Dell Inc. warrants to the original purchaser of genuine Dell-branded toner cartridges that the cartridges will be free from defects resulting from material or manufacturing process for the life of the cartridge. For the original purchaser of genuine Dell-branded ink cartridges, Dell warrants that the cartridges will be free from defects resulting from material or manufacturing process for one year beginning from the date of delivery. If this product presents defects resulting from either material or manufacturing process, it will be replaced without charge during the limited warranty period if returned to Dell. In order to obtain the necessary information to enable the replacement, call the appropriate toll-free number. In Mexico, call 001-877-533-6230; in Puerto Rico, call 1-877-839-5123. In cases in which either the production of the cartridge has been discontinued or the cartridge is not available, Dell reserves the right, at its sole discretion, to choose between replacing it by a similar product or reimbursing you for the purchase cost. This limited warranty does not apply to ink or toner cartridges that have been refilled or to defects resulting from misuse, abuse, accident, negligence, mishandling, improper storage or exposure to inappropriate environments. Dells liability for the malfunction or defect of hardware after the period of the legal warranty (and specifically the period of the legal warranty of defective products stated in the consumer protections rules), is limited to either the substitution of the product or the reimbursement as stated above. This warranty coverage terminates if you sell or otherwise transfer this product to a third party. Dell does not accept any additional liability for patrimonial, emotional or any other kind of damage caused to the consumer and/or to a third party, which exceeds the established liability either in this limited warranty or in legal rules that may apply.
Dell Software License Agreement
This is a legal agreement between you, the user, and Dell Products, L.P ("Dell"). This agreement covers all software that is distributed with the Dell product, for which there is no separate license agreement between you and the manufacturer or owner of the software (collectively the "Software"). By opening or breaking the seal on the Software packet(s), installing or downloading the Software, or using the Software that has been preloaded or is embedded in your computer, you agree to be bound by the terms of this agreement. If you do not agree to these terms, promptly return all Software items (disks, written materials, and packaging) and delete any preloaded or embedded Software. You may use one copy of the Software on only one computer at a time. If you have multiple licenses for the Software, you may use as many copies at any time as you have licenses. "Use" means loading the Software in temporary memory or permanent storage on the computer. Installation on a network server solely for distribution to other computers is not "use" if (but only if) you have a separate license for each computer to which the Software is distributed. You must ensure that the number of persons using the Software installed on a network server does not exceed the number of licenses that you have. If the number of users of Software installed on a network server will exceed the number of licenses, you must purchase additional licenses until the number of licenses equals the number of users before allowing additional users to use the Software. If you are a commercial customer of Dell or a Dell affiliate, you hereby grant Dell, or an agent selected by Dell, the right to perform an audit of your use of the Software during normal business hours, you agree to cooperate with Dell in such audit, and you agree to provide Dell with all records reasonably related to your use of the Software. The audit will be limited to verification of your compliance with the terms of this agreement. The Software is protected by United States copyright laws and international treaties. You may make one copy of the Software solely for backup or archival purposes or transfer it to a single hard disk provided you keep the original solely for backup or archival purposes. You may not rent or lease the Software or copy the written materials accompanying the Software, but you may transfer the Software and all accompanying materials on a permanent basis if you retain no copies and the recipient agrees to the terms hereof. Any transfer must include the most recent update and all prior versions. You may not reverse engineer, decompile or disassemble the Software. If the package accompanying your computer contains compact discs, 3.5" and/or 5.25" disks, you may use only the disks appropriate for your computer. You may not use the disks on another computer or network, or loan, rent, lease, or transfer them to another user except as permitted by this agreement.