1710-SS-02-09-05-UK.qxd

21/9/05

2:38 pm

Page 1
Dell Laser Printer 1710 Dell Laser Printer 1710n
The Dell Laser Printer 1710 delivers workgroup printer performance in a compact, robust and space-saving design. The 1710 is ideal for home and small offices requiring fast, durable and efficient monochrome laser printing; the networked 1710n model offers very cost-effective built-in networking for sharing the printer within a workgroup. Both models offer fast monochrome printing of up to 26 A4 pages per minute (ppm) with a crisp print resolution of up to 1200 x 1200 dots per inch (dpi). High-capacity toner cartridges and up to 800 sheets A4 paper capacity mean you can handle high-volume print runs with ease. The 1710 and 1710n are also well-equipped to handle printing on letterheads, envelopes, card and transparencies, thanks to their flexible multi-purpose manual feed tray. If youre looking for an affordable printing solution that offers a low total cost of ownership, the convenience of Dells Toner Management System and easy-to-purchase consumables, and a one-year service warranty (upgradable to four years) backed by a global brand name, the Dell Laser Printer 1710 and 1710n are hard to beat.
DELL MAKES IT EASY TO BUY, USE AND OWN PRINTERS

Easy to buy

Dell Direct Advantage: purchase online or through our professional sales team Exceptional performance for price Low total cost to purchase, operate and maintain Convenient recycling options included to dispose of old printer hardware and toner cartridges

Easy to use

Pre-loaded drivers for quick plug-and-play setup (when ordered with a Dell system) Dell Toner Management System provides early warning of low toner level Outstanding performance Flexible media options standard 250 sheet covered paper drawer and manual feed tray for thicker paper, card stock or envelopes, optional 550 sheet paper drawer allowing maximum 800 sheet input capacity Cancel print button save paper and toner by cancelling unwanted print jobs Compatible with a wide range of operating systems Ease of ownership Small footprint for space-critical environments Dell Toner Management System and on-printer LED tell you when toner is low Dell Printer Web Tool (1710n only) allows printer status and toner level to be checked over the network email alerts can be sent to named recipients, notifying them of printer status and toner levels Order toner online with Dell delivery included at no additional cost Quality service and support Standard service is 12 months Next Business Day onsite Extended Service upgrades available to cover up to 5 years
The Dell Laser Printer 1710 and 1710n deliver:
Fast monochrome printing up to 26 A4 pages per minute Crisp text and enhanced graphics with true 1200 x 1200 dots-per-inch (dpi) resolution Expandable memory to allow fast printing of high-quality complex documents up to 160 MB for the 1710n (144 MB for the 1710) Affordable networking (1710n) allows sharing the printer with multiple users on a local area network (LAN) Affordability and efficiency Excellent price/performance highly affordable networked version (1710n) Infrequent toner cartridge replacements with standard or high-yield toner cartridges Up to 15,000-pages-per-month duty cycle Low total cost of ownership to fit your print budget Ease of use Quick and easy setup and installation pre-loaded printer drivers when purchased with

Easy to own

Convenient toner ordering and delivery Industry-leading Dell service and support Single point of accountability
Dell Laser Printer 1710 and 1710n
a Dell system: just connect the printer and start printing
Exceptional performance. Easy as
Visit www.euro.dell.com for more information.

2:39 pm

Page 2
DELL TONER MANAGEMENT SYSTEM IS AS EASY AS 1-2-3
1. Intelligent software alerts you when toner levels are low, using the printer driver (1710) or by email to specified recipient (1710n) using the Dell Printer Configuration Web Tool. 2. Click Order Toner Online to visit Dell online. 3. Select printer model, enter your payment information and your toner is ordered. Save time and money with delivery at no extra charge.

Features Description

Product type Print speed First page out time Print resolution Processor Memory User interface Duty cycle Permitted paper sizes Printable area Page layout options Media sizes supported Monochrome laser printer available in personal (1710) and network/workgroup configurations (1710n) Up to 26 A4 pages per minute (ppm) 8 sec (Tray 1, Standby mode), Warm-up time from cold less than 40 seconds Up to 1200 x 1200 dots per inch (dpi) 2400 Image Quality setting available 366 MHz ARM9 processor MB standard, 144 MB maximum (one memory expansion slot available) 1710n 32 MB standard, 160 MB maximum (one memory expansion slot available) 2 button, 5 LED layout with icon-based labels Up to 15,000 pages per month Maximum 216 x 356 mm minimum 76 x 127 mm Maximum 202 x 291 mm on A4 page Multiple copies, Portrait or Landscape orientation, manual duplex printing, multipage printing (N-up), booklet printing, poster printing, watermarks, overlays, account tracking A4, A5, B5, C5, DL Standard tray/Optional Second Tray A4, A5, B5; Manual feed A4, A5, B5, C5 envelopes, DL envelopes Standard laser printer paper, A4 card stock (120-160 gsm), A4 labels (60-160 gsm), A4 transparencies, envelopes (90 gsm) Standard and optional second drawer feeds: 60 to 90 gsm Manual feed tray: 60 to 160 gsm 250 sheets covered drawer (75 gsm stock) Single sheet/single envelope Single feed via manual feeder Optional 550 sheet drawer available 800 sheets (250 + 550), 75 gsm stock 150 sheets Manual duplex is supported via printer driver Dell Toner Management System included on printer driver Web access via Dell Printer Web Tool (1710n only) Available through Dell online or by telephone Dell 1710/1710n toner cartridges available in standard and High-yield versions. Standard toner yield is 3000 pages, High-yield toner 6000 pages, based on printing pages with 5% page coverage1 Toner cartridges are recyclable using Dells recycling programme, details of which are included with each product Printer ships with standard yield toner cartridge Yes, via software driver Imaging drum life approximately 30,000 pages (included with shipped printer) 1710 PCL 5e and PCL6. 1710n PCL 5e, PCL6, PostScript Level 17 scalable and 2 bitmap PCL fonts (Macintosh only 12 PostScript fonts) 1710n 89 scalable and 2 bitmap PCL fonts, 89 PostScript fonts 1710 USB 2.0 (full speed) and Parallel ports (cables not included) 1710n 10/100Base-T Ethernet, USB 2.0 (full speed) and Parallel ports (cables not included) Available via optional Dell Wireless Adaptor 3300 Printer user documentation Arabic, Czech, Danish, Dutch, English, Finnish, French, German, Hebrew, Italian, Iberian Portuguese, Norwegian, Polish, Russian, Spanish, Swedish, Turkish Printer driver and user documentation English, French, German, Italian, Spanish Microsoft Windows XP, 2000, 98SE, ME, Windows NT 4.0, Windows Server 2003. WHQL certified. DOS via Windows command prompt. XP 64 bit driver. Linux drivers available for Red Hat Enterprise 3.0, SuSE Enterprise Linux 8.0, 9.0, SuSE Linux 9.1, 9.2, 9.3, Mac 9.2, 10.2 or better. Drivers available for download (PostScript only) Novell NetWare 5.x, 6.x (TCP/IP only), Citrix support (NT 4.0, Windows 2000 and 2003 Server running Terminal Services with Citrix MF 1.8 or XP 1.0). SAP certification. Latest printer drivers available from http://support.euro.dell.com CE Mark (EMC), CE Mark (Safety), European IT maximum lead content regulations Directive 2002/95/EC, GS Mark (Germany), NEMKO/SEMKO (Norway), SASO (Saudi Arabia), SABS-EMC (South Africa), SABS-Safety (South Africa), SII (Israel), GOST, Hygienics (Russia), FCC Part 15 Class B, UL 60950-1, ENERGY STAR-compliant Printer driver and Dell Toner Management System software included Dell Printer Configuration Web Tool software included with 1710n (allows remote inspection and diagnosis over network) 24 x 7 online Technical Support: 12 months Next Business Day Onsite Service2 Two, three, four and five-year Next Business Day Onsite Service options available. Upgrades available to one, two, three, four and five-year Business Support available. Optional installation service available Operating: air temperature 16C to 32C, Relative Humidity 8-80%. Non-operating: air temperature -20C to +40C, Relative Humidity 8-95%. Maximum operating altitude: 2500 m 220-240V, 50-60 Hz AC power power cord included Operating 600 W, Sleep mode 20 W, ENERGY STAR-compliant User-definable 5-240 minutes Bystander Sound Pressure (Printing) 52 dBA; Bystander Sound Pressure (Idle) 26 dBA Sound Power (Printing) 6.28 Bels, Sound Power (Idle) 3.69 Bels Printer: 247 mm H x 396 mm W x 355 mm D. Shipping carton: 327 mm H x 459 mm W x 415 mm D 10.2 kg including toner cartridge; shipping weight 12.0 kg (slight variations depending upon versions of manuals shipped with printer)

Media types supported Paper weight

SERVICE AND SUPPORT

One year of Next Business Day Exchange Service2 (1710) or Next Business Day Onsite Service (1710n) provided by Dells awardwinning service and support staff Same-Day On-site Service2, Installation, Asset Tags and Printer Business Support options are also available You can use the Dell Online Support site for the most up-to-date drivers and technical information about your printer
Standard input drawer Manual feed tray Envelope feeder Additional input drawers Maximum input capacity Maximum output capacity Duplex option Low toner warning Additional toner Toner cartridges Toner reycling Standard toner cartridge Toner Save function Additional consumables Print languages Font support Connectivity Wireless support Supported languages Operating Systems (OS)

RECYCLING MADE SIMPLE

Recycling printers and toner with Dell good for your pocket and good for the environment too Each new Dell printer includes full instructions on how to dispose of your old printer quickly, safely and at no charge, using our Dell printer recycling process. This is available in all Dell EMEA countries Each new Dell toner cartridge includes full instructions on how to recycle your old toner cartridge quickly, safely and at no charge, using our Dell toner recycling process Toner recycling is available in the following countries only: Austria, Belgium, Denmark, Finland, France, Germany, Ireland, Italy, Luxembourg, The Netherlands, Norway, Spain, Sweden, Switzerland, United Kingdom

Certifications

Printer Management Standard Service Service Options Operating environment Power supply Power consumption Power Save options Acoustics Dimensions (mm) Weight
1. Declared yield value in accordance with ISO/IEC 19752 testing methodology. Yields vary with usage and environmental conditions. 2. Service may be provided by a third party. Technician will be dispatched if necessary following phone-based troubleshooting. Subject to parts availability, geographical restrictions and terms of service contract. Service timing dependent upon time of day call placed to Dell. Defective unit must be returned. Replacements may be refurbished. Subject to availability. Specifications are correct at the date of publication and may change without notice. No part of this document forms part of a contract. Dells Terms and Conditions of Sale and Service apply and are available on request. 2005 Dell Products. Dell, the Dell logo and Dell Toner Management System are registered trademarks or trademarks of Dell Inc. Microsoft, Windows and Windows NT are registered trademarks or trademarks of Microsoft Corporation. Novel and Netware are registered trademarks of Novell, Inc. Citrix is a registered trademark of Citrix Systems, Inc. SUSE is a registered trademark of SUSE Linux AG. ENERGY STAR is a registered trademark of the United States Environmental Protection Agency. Dell disclaims proprietary interest in the trademarks or tradenames of other entities used to refer to them or their products. All rights reserved. EU915/16September2005

Dell Printer Software Uninstall Driver Profiler
Dell Printer Configuration Web Tool

6 Printing

Manually Feeding a Print Job
Printing on Both Sides of the Paper (Manual Duplex)
Printing Multiple Page Images on One Page (N-Up Printing) Printing a Booklet Printing a Poster
Printing on Letterhead Canceling a Print Job. From your computer
From the printer operator panel
7 Maintaining Your Printer
Replacing the Toner Cartridge Replacing the Imaging Drum
8 Troubleshooting 9 Contacting Dell

Technical Assistance

Automated Order-Status Service Contacting Dell

10 Appendix

U.S. Terms and Conditions of Sale

102 104

Limited Warranties and Return Policy
Limited Warranty for Dell-Branded Hardware Products (U.S. Only). Total Satisfaction Return Policy (U.S. Only)
Limited Warranty Terms for Dell-Branded Hardware Products (Canada Only). Total Satisfaction Return Policy (Canada Only) Dell Software and Peripherals (Canada Only).
1-Year End-User Manufacturer Guarantee (Latin America and the Caribbean Only). Dell Printer Consumables Limited Warranties Export Regulations
Dell Software License Agreement Regulatory Notices
CAUTION: SAFETY INSTRUCTIONS
Use the following safety guidelines to help ensure your own personal safety and to help protect your product and working environment from potential damage. Do not use your printer in a wet environment, for example, near a bath tub, sink, or swimming pool or in a wet basement. Ensure that nothing rests on your products cables and that the cables are not located where they can be stepped on or tripped over. Use only the power cable provided with this product or the manufacturers authorized replacement power cable. CAUTION: If your product is not marked with this symbol to an electrical outlet that is properly grounded. , it must be connected
Connect the power cable to an electrical outlet that is near the product and easily accessible. To completely turn off the product, the power cable must be removed from the power source. Refer service or repairs, other than those described in the user documentation, to a professional service person. This product is designed to meet safety standards with the use of specific Dell-authorized components. The safety features of some parts may not always be obvious. Dell disclaims liability associated with the use of non-Dell-authorized components. Refer to your Owners Manual for instructions on the proper way to clear paper jams. Your product uses a laser. CAUTION: Use of controls or adjustments or performance of procedures other than those specified herein may result in hazardous radiation exposure.
Your product uses a printing process that heats the print media, and heat can cause certain media to release emissions. You must understand the section in your operating instructions that discusses the guidelines for selecting appropriate print media to avoid the possibility of harmful emissions. CAUTION: Laser Safety

Click Finish when the software is installed. The Drivers and Utilities CD should launch the installation software automatically. If the CD does not automatically launch, click StartRun, type D:\setup.exe (where D is the drive letter of your CD), and then click OK.
When the Drivers and Utilities CD screen appears, click Personal Installation - Install the printer for use on this computer only to install the additional software for your printer. Select your printer from the drop-down box. Select Typical Installation (recommended), and then click Install. When all of the files are installed on your computer, the Congratulations screen appears.
Click Print a Test Page to verify printer setup. Click Finish to exit when the test page prints successfully.
Using Windows XP With a USB or Parallel Cable
Scroll through the list of drivers until you see D:\Drivers\Print\Win_2kXP\dkaay2da.inf selected in the Location column (where D is the drive letter of your CD). Click Next. The wizard copies all of the necessary files and installs the printer drivers.
Using Windows 2003 Server With a USB or Parallel Cable
Scroll through the list of drivers until you see D:\Drivers\Print\Win_2kXP\dkaay2da.inf selected in the Location column. Instead of D:\ you will see the letter of your CD-ROM drive. Click Next. The wizard copies all of the necessary files and installs the printer drivers.
Click Finish when the software is installed. The Drivers and Utilities CD should launch the installation software automatically. If the CD does not automatically launch, click Start Run, type D:\setup.exe (where D is the drive letter of your CD), and then click OK. When the File Download screen appears, click Open.
Using Windows 2000 With a USB or Parallel Cable
Insert the Drivers and Utilities CD, and then click Next. Select Search for a suitable driver, and then click Next. Select Specify a location only, and then click Next. Browse to the location of the printer driver on the Drivers and Utilities CD: D:\Drivers\Print\Win_2kXP\ (where D is the drive letter of your CD). Click Open, and then click OK. Click Next to install the driver that is displayed: D:\Drivers\Print\Win_2kXP\dkaay2da.inf. Click Finish when the software is installed. The Drivers and Utilities CD should launch the installation software automatically. If the CD does not automatically launch, click StartRun, type D:\setup.exe (where D is the drive letter of your CD), and then click OK.
NOTE: You need administrative access to install printer drivers on your computer. 3 4

a b c d e

Select the printer object to uninstall, and then right-click the mouse. Select Dell Software Uninstall. Select the components to uninstall, and then click Next. Click Uninstall Now. Click OK when the uninstall is complete.
Click StartPrograms or All ProgramsDell PrintersDell Laser Printer 1710.

a b c d

Select Dell Printer Software Uninstall. Select the components to uninstall, and then click Next. Click Uninstall Now. Click OK when the uninstall is complete.

Driver Profiler

Use the Driver Profiler to create driver profiles that contain custom driver settings. A driver profile can contain a group of saved printer driver settings and other data for things such as: Print orientation and N-Up (document settings) Installation status of an output tray (printer options) User-defined paper sizes (custom papers) Simple text and watermarks Overlay references Font references Form associations
For more information, refer to your Users Guide.
The Dell Printer Configuration Web Tool, also known as the Printer Embedded Web Server, lets you monitor the status of your network printer without leaving your desk. You can view and/or change the printer configuration settings, monitor toner level, and when it is time to order replacement toner cartridges, just click the Dell supplies link right from your Web browser. To launch the Dell Printer Configuration Web Tool, type the network printer IP address in your Web browser, and the printer configuration appears on the screen. Refer to your Users Guide for more information.
You can set up the Dell Printer Configuration Web Tool to send you an email when the printer needs supplies or intervention.

To set up email alerts:

Printing
The manual feeder is located at the front of your printer and can only feed one sheet of print media at a time. When using the manual feeder, send the print job to the printer before loading the print media. When the printer is ready, it will display the Load Manual Feeder light sequence, at which point you should load the media.
To manually feed a print job:
From the computers software application, select File Print. Click Properties (or Options, Printer, or Setup, depending on the application) to view the printer driver settings. Click the Paper tab.
Select Manual paper from the Paper tray drop-down list. Select the appropriate Paper size and type. Click OK. Click OK on the Print window to send the job to print. The printer displays the Load Manual Feeder light sequence.
Place a sheet of the selected print media, print side facing up, at the center of the manual feeder, but only to the point where its leading edge can contact the paper guides. Hold transparencies by the edges and avoid touching the print side. Oil from your fingers can affect print quality. Insert envelopes with the flap side face down and with the stamp area as shown. Load letterhead face up, with the top of the sheet first. If you experience problems with paper feed, turn the paper over.

When the Toner low light sequence appears or when you experience faded print, remove the toner cartridge. Firmly shake it side-to-side and front-to-back several times to redistribute the toner, and then reinsert it and continue printing. Repeat this procedure multiple times until the print remains faded. When the print remains faded, replace the toner cartridge.
To replace the toner cartridge:
CAUTION: When replacing a toner cartridge, do not leave the new cartridge exposed to direct light for an extended period of time. Extended light exposure can cause print quality problems. 2
Press the button on the base of the toner cartridge assembly.
Pull the toner cartridge up and out using the handle.
Unpack the new toner cartridge. Rotate the cartridge in all directions to distribute the toner.
Install the new toner cartridge by aligning the white rollers on the toner cartridge with the white arrows on the tracks of the imaging drum and pushing the toner cartridge in as far as it will go. The cartridge clicks into place when correctly installed.

Close the front cover.

Replacing the Imaging Drum
You can determine approximately how full the imaging drum is by printing the printer settings configuration sheet. This helps you decide when you might need to order replacement supplies. For more information on printing the printer settings configuration sheet, see "Printing the Printer Settings Configuration Sheet" on page 12. To ensure print quality and to avoid damage to the printer, the printer stops operating after the iamging drum has reached a maximum of 40,000 pages. The printer automatically notifies you before the imaging drum reaches this point. For more information, see Understanding the Operator Panel Lights in your Users Guide. When you first receive the Replace imaging drum light sequence you should immediately order a new imaging drum. While the printer may continue to function properly after the imaging drum has reached its official end-of-life (approximately 30,000 pages), print quality begins to significantly decrease until the imaging drum stops operating at the maximum of 40,000 pages.
NOTICE: When replacing an imaging drum, do not leave the toner cartridge or the new imaging drum exposed to direct light for an extended period of time. Extended light exposure can cause print quality problems.

P A P E R I S J A M M E D I N T H E P R I N T E R. When a paper jam occurs, the printer stops and the operator panels Paper Jam and Continue
lights come on. Press and release Continue twice quickly to display the specific secondary error paper jam light sequence. Refer to your Users Guide for more information. We recommend that you clear the entire paper path when a paper jam occurs. To clear a paper jam: 1 If you are feeding paper from a tray, remove the tray, and then remove any jams.
2 Open the front cover and remove the toner cartridge assembly.
NOTE: Do not leave the toner cartridge assembly exposed to direct light for an extended period of time. Extended light exposure can cause print quality problems. 3 Remove any jams in the area behind the toner cartridge assembly.
4 Lift the flap at the front of the printer and remove any jams beneath the flap.
5 Open the rear exit and remove any jams.
6 After you have cleared the jams, reinstall the toner cartridge assembly, make sure all printer covers
and trays are closed, and then press Continue to resume printing. NOTE: The printer reprints the pages that caused the paper jam.
For information on operator panel lights or solving print quality problems, refer to your Users Guide.

Contacting Dell

If you need help with a technical problem, Dell is ready to assist you.
Call technical support from a telephone near or at the printer so that technical support can assist you with any necessary procedures. When calling Dell, use your Express Service Code to help expedite the routing of your call to the proper support personnel. The Express Service Code is located on the back panel of the printer near the serial number for the printer.
NOTE: Dell's Express Service Code system may not be available in all countries. 2
In the U.S., Business customers should call 1-877-459-7298, and Consumer (Home and Home Office) customers should call 1-800-624-9896. If you are calling from a different country or are in a different Service area, see "Contacting Dell" on page 70 for your local telephone number.
Follow the menu prompts in the automated telephone system to speak with a technical support representative.
Automated Order-Status Service
To check on the status of any Dell products that you have ordered, you can go to support.dell.com, or you can call the automated order-status service. A recording prompts you for the information needed to locate and report on your order. See "Contacting Dell" on page 70 for the telephone number to call for your region.
To contact Dell electronically, you can access the following websites: www.dell.com support.dell.com (technical support) premiersupport.dell.com (technical support for educational, government, healthcare, and medium/large business customers, including Premier, Platinum, and Gold customers)

For specific web addresses for your country, find the appropriate country section in the table below.
NOTE: Toll-free numbers are for use within the country for which they are listed.
When you need to contact Dell, use the electronic addresses, telephone numbers, and codes provided in the following table. If you need assistance in determining which codes to use, contact a local or an international operator.
Country (City) International Access Code Country Code City Code Anguilla Antigua and Barbuda Argentina (Buenos Aires) International Access Code: 00 Country Code: 54 City Code: 11
Department Name or Service Area, Website and E-Mail Address
Area Codes, Local Numbers, and Toll-Free Numbers toll-free: 800-335-0031 1-800-805-5924
General Support General Support Website: www.dell.com.ar E-mail: us_latin_services@dell.com E-mail for desktop and portable computers: la-techsupport@dell.com E-mail for servers and EMC: la_enterprise@dell.com Customer Care Tech Support Tech Support Services Sales
toll-free: 0-800-444-0730 toll-free: 0-800-444-0733 toll-free: 0-800-444-0724 0-810-444-3355 toll-free: 800-1578
Aruba Australia (Sydney) Country Code: 61 City Code: 2
General Support E-mail (Australia): au_tech_support@dell.com Home and Small Business Government and Business Preferred Accounts Division (PAD) Customer Care Technical Support (portables and desktops) Technical Support (servers and workstations) Corporate Sales Transaction Sales Fax
International Access Code: 0011 E-mail (New Zealand): nz_tech_support@dell.com 1-300-655-533 toll-free: 1-800-633-559 toll-free: 1-800-060-889 toll-free: 1-800-819-339 toll-free: 1-300-655-533 toll-free: 1-800-733-314 toll-free: 1-800-808-385 toll-free: 1-800-808-312 toll-free: 1-800-818-341
Country (City) International Access Code Country Code City Code Austria (Vienna) International Access Code: 900 Country Code: 43 City Code: 1
Area Codes, Local Numbers, and Toll-Free Numbers
Website: support.euro.dell.com E-mail: tech_support_central_europe@dell.com Home/Small Business Sales Home/Small Business Fax Home/Small Business Customer Care Preferred Accounts/Corporate Customer Care Home/Small Business Technical Support Preferred Accounts/Corporate Technical Support Switchboard toll-free: 1-866-278-6818 1-800-534-3066
Bahamas Barbados Belgium (Brussels) International Access Code: 00 Country Code: 32 City Code: 2
General Support General Support Website: support.euro.dell.com E-mail for French-speaking Customers: support.euro.dell.com/be/fr/emaildell/ Technical Support Technical Support Fax Customer Care Corporate Sales Fax Switchboard

Korea (Seoul) International Access Code: 001 Country Code: 82 City Code: 2
Technical Support Sales Customer Service (Penang, Malaysia) Fax Switchboard Technical Support (Electronics and Accessories)
Country (City) International Access Code Country Code City Code Latin America
Area Codes, Local Numbers, and Toll-Free Numbers 512 728-728-728-728-728-4600 or 512 728-3772
Customer Technical Support (Austin, Texas, U.S.A.) Customer Service (Austin, Texas, U.S.A.) Fax (Technical Support and Customer Service) (Austin, Texas, U.S.A.) Sales (Austin, Texas, U.S.A.) SalesFax (Austin, Texas, U.S.A.)
Luxembourg International Access Code: 00 Country Code: 352
Website: support.euro.dell.com E-mail: tech_be@dell.com Technical Support (Brussels, Belgium) Home/Small Business Sales (Brussels, Belgium) Corporate Sales (Brussels, Belgium) Customer Care (Brussels, Belgium) Fax (Brussels, Belgium) Switchboard (Brussels, Belgium) 3420808075 toll-free: 00 toll-free: toll-free: toll-free: toll-free: toll-free: 88 0553
Macao Country Code: 853 Malaysia (Penang) International Access Code: 00 Country Code: 60 City Code: 4
Technical Support Customer Service (Xiamen, China) Transaction Sales (Xiamen, China) Website: support.ap.dell.com Technical Support (Dell Precision, OptiPlex, and Latitude) Technical Support (Dimension, Inspiron, and Electronics and Accessories) Technical Support (PowerApp, PowerEdge, PowerConnect, and PowerVault) Customer Service (Penang, Malaysia) Sales
Country (City) International Access Code Country Code City Code Mexico International Access Code: 00 Country Code: 52 Sales
Area Codes, Local Numbers, and Toll-Free Numbers 001-877-384-8979 or 001-877-269-3383 50-81-8800 or 01-800-888-3355 001-877-384-8979 or 001-877-269-3383 50-81-8800 or 01-800-888-3355 toll-free: 1-866-278-6822 001-800-882-50
Customer Technical Support
Customer Service Main Montserrat Netherlands Antilles Netherlands (Amsterdam) International Access Code: 00 Country Code: 31 City Code: 20 General Support General Support Website: support.euro.dell.com Technical Support Technical Support Fax Home/Small Business Customer Care Relational Customer Care Home/Small Business Sales Relational Sales Home/Small Business Sales Fax Relational Sales Fax Switchboard Switchboard Fax New Zealand International Access Code: 00 Country Code: 64 E-mail (New Zealand): nz_tech_support@dell.com E-mail (Australia): au_tech_support@dell.com Technical Support (for desktop and portable computers) Technical Support (for servers and workstations) Home and Small Business Government and Business Sales Fax Nicaragua General Support

Applicable Law; Not For Resale or Export. You agree to comply with all applicable laws and regulations of the various states and of the United States. You agree and represent that you are buying only for your own internal use only, and not for resale or export. Dell has separate terms and conditions governing resale of Product by third parties and transactions outside the United States. Terms and conditions for resale are located at: http://www.dell.com/policy/legal/termsofsale.htm.
Governing Law. THIS AGREEMENT AND ANY SALES THERE UNDER SHALL BE GOVERNED BY THE LAWS OF THE STATE OF TEXAS, WITHOUT REGARD TO CONFLICTS OF LAWS RULES.
Headings. The section headings used herein are for convenience of reference only and do not form a part of these terms and conditions, and no construction or inference shall be derived there from.
Binding Arbitration. ANY CLAIM, DISPUTE, OR CONTROVERSY (WHETHER IN CONTRACT, TORT, OR OTHERWISE, WHETHER PREEXISTING, PRESENT OR FUTURE, AND INCLUDING STATUTORY, COMMON LAW, INTENTIONAL TORT AND EQUITABLE CLAIMS) BETWEEN CUSTOMER AND DELL, its agents, employees, principals, successors, assigns, affiliates (collectively for purposes of this paragraph, "Dell") arising from or relating to this Agreement, its interpretation, or the breach, termination or validity thereof, the relationships which result from this Agreement (including, to the full extent permitted by applicable law, relationships with third parties who are not signatories to this Agreement), Dell's advertising, or any related purchase SHALL BE RESOLVED EXCLUSIVELY AND FINALLY BY BINDING ARBITRATION ADMINISTERED BY THE NATIONAL ARBITRATION FORUM (NAF) under its Code of Procedure then in effect (available via the Internet at http://www.arb-forum.com , or via telephone at 1-800-474-2371). The arbitration will be limited solely to the dispute or controversy between customer and Dell. NEITHER CUSTOMER NOR DELL SHALL BE ENTITLED TO JOIN OR CONSOLIDATE CLAIMS BY OR AGAINST OTHER CUSTOMERS, OR ARBITRATE ANY CLAIM AS A REPRESENTATIVE OR CLASS ACTION OR IN A PRIVATE ATTORNEY GENERAL CAPACITY. This transaction involves interstate commerce, and this provision shall be governed by the Federal Arbitration Act 9 U.S.C. sec. 1-16 (FAA). Any award of the arbitrator(s) shall be final and binding on each of the parties, and may be entered as a judgment in any court of competent jurisdiction. Dell will be responsible for paying any arbitration filing fees and fees required to obtain a hearing to the extent such fees exceed the amount of the filing fee for initiating a claim in the court of general jurisdiction in the state in which you reside. Each party shall pay for its own costs and attorneys' fees, if any. However, if any party prevails on a statutory claim that affords the prevailing party attorneys' fees, or if there is a written agreement providing for fees, the Arbitrator may award reasonable fees to the prevailing party, under the standards for fee shifting provided by law. Information may be obtained and claims may be filed with the NAF at P.O. Box 50191, Minneapolis, MN 55405. (REV 4/04)

Dell-branded hardware products purchased in the U.S. and Canada come with either a 90-day, 1-year, 2-year, 3-year, or 4-year limited warranty. To determine which warranty came with your hardware product(s), see your packing slip or invoice. The following section describes the limited warranties and return policy for the U.S. and Canada.
Limited Warranty for Dell-Branded Hardware Products (U.S. Only)
Dell-branded hardware products purchased in the U.S. come with either a 90-day, 1-year, 2-year, 3-year, or 4-year limited warranty depending on the product purchased. To determine which warranty came with your hardware product(s), see your packing slip or invoice.
What is covered by this limited warranty?
This limited warranty covers defects in materials and workmanship in yourour end-user customer'sDell-branded hardware products, including Dell-branded peripheral products.
What is not covered by this limited warranty?
This limited warranty does not cover: Software, including the operating system and software added to the Dell-branded hardware products through our factory-integration system, third-party software, or the reloading of software Non-Dell-branded and Solution Provider Direct products and accessories Problems that result from: External causes such as accident, abuse, misuse, or problems with electrical power Servicing not authorized by Dell Usage that is not in accordance with product instructions Failure to follow the product instructions or failure to perform preventive maintenance Problems caused by using accessories, parts, or components not supplied by Dell
Products with missing or altered Service Tags or serial numbers Products for which Dell has not received payment
THIS WARRANTY GIVES YOU SPECIFIC LEGAL RIGHTS, AND YOU MAY ALSO HAVE OTHER RIGHTS WHICH VARY FROM STATE TO STATE (OR JURISDICTION TO JURISDICTION). DELL'S RESPONSIBILITY FOR MALFUNCTIONS AND DEFECTS IN HARDWARE IS LIMITED TO REPAIR AND REPLACEMENT AS SET FORTH IN THIS WARRANTY STATEMENT. ALL EXPRESS AND IMPLIED WARRANTIES FOR THE PRODUCT, INCLUDING BUT NOT LIMITED TO ANY IMPLIED WARRANTIES AND CONDITIONS OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE, ARE LIMITED IN TIME TO THE TERM OF THE LIMITED WARRANTY PERIOD REFLECTED ON YOUR PACKING SLIP OR INVOICE. NO WARRANTIES, WHETHER EXPRESS OR IMPLIED, WILL APPLY AFTER THE LIMITED WARRANTY PERIOD HAS EXPIRED. SOME STATES DO NOT ALLOW LIMITATIONS ON HOW LONG AN IMPLIED WARRANTY LASTS, SO THIS LIMITATION MAY NOT APPLY TO YOU. WE DO NOT ACCEPT LIABILITY BEYOND THE REMEDIES PROVIDED FOR IN THIS LIMITED WARRANTY OR FOR CONSEQUENTIAL OR INCIDENTAL DAMAGES, INCLUDING, WITHOUT LIMITATION, ANY LIABILITY FOR THIRD-PARTY CLAIMS AGAINST YOU FOR DAMAGES, FOR PRODUCTS NOT BEING AVAILABLE FOR USE, OR FOR LOST DATA OR LOST SOFTWARE. OUR LIABILITY WILL BE NO MORE THAN THE AMOUNT YOU PAID FOR THE PRODUCT THAT IS THE SUBJECT OF A CLAIM. THIS IS THE MAXIMUM AMOUNT FOR WHICH WE ARE RESPONSIBLE.

What if I purchased a service contract?
If your service contract is with Dell, service will be provided to you under the terms of the service agreement. Please refer to that contract for details on how to obtain service. If you purchased through us a service contract with one of our third-party service providers, please refer to that contract for details on how to obtain service.
How will you fix my product?
We use new and refurbished parts made by various manufacturers in performing warranty repairs and in building replacement parts and systems. Refurbished parts and systems are parts or systems that have been returned to Dell, some of which were never used by a customer. All parts and systems are inspected and tested for quality. Replacement parts and systems are covered for the remaining period of the limited warranty for the product you bought. Dell owns all parts removed from repaired products.
May I transfer the limited warranty?
Limited warranties on systems may be transferred if the current owner transfers ownership of the system and records the transfer with us. The limited warranty on Dell-branded memory may not be transferred. You may record your transfer by going to Dell's website: If you are an Individual Home Consumer, go to www.dell.com/us/en/dhs/topics/sbtopic_015_ccare.htm
If you are a Home Office, Small, Medium, Large, or Global Commercial Customer, go to www.dell.com/us/en/biz/topics/sbtopic_ccare_nav_015_ccare.htm If you are a Government, Education, or Healthcare Customer, or an Individual Home Consumer who purchased through an Employee Purchase Program, go to www.dell.com/us/en/pub/topics/sbtopic_015_ccare.htm
If you do not have Internet access, call your customer care representative or call 1-800-624-9897. All requests to transfer ownership are at Dell's sole discretion. All such transfers will be subject to the terms and conditions of the original service or limited warranty agreement and Dell's terms and conditions of sale located at www.dell.com. Dell cannot guarantee the authenticity of the products, limited warranties, service or support, or the accuracy of the listings of products you purchase from a third party.
Total Satisfaction Return Policy (U.S. Only)
We value our relationship with you and want to make sure that you are satisfied with your purchases. That is why we offer a Total Satisfaction return policy for most products that you, the end-user customer, purchase directly from Dell. Under this policy, you may return to Dell products that you purchased directly from Dell for a credit or a refund of the purchase price paid, less shipping and handling and applicable return fees as follows: New Hardware Products and Accessories Unless you have a separate agreement with Dell, all hardware, accessories, peripherals, parts, and unopened software still in its/their sealed package, excluding the products listed below, may be returned within twenty-one (21) days from the date on the packing slip or invoice. Exclusions from the foregoing return policy: New Dell PowerEdge, Dell PowerConnect, and Dell PowerVault products (excluding PowerVault 160T tape libraries) may be returned within thirty (30) days from the date on the packing slip or invoice, except that new PowerEdge SC servers and n series products purchased from the Small and Medium Business Sales Division may only be returned within fourteen (14) days from the date on the packing slip or invoice. Application software or an operating system that has been installed by Dell may not be returned unless you return the entire computer under the 21-day return policy, if applicable to your purchase (if not applicable to your purchase, you may not return application software or an operating system). Nondefective third-party and Dell-branded software, peripheral, electronics and accessory products (for example: televisions, printers, projectors, MP3 players, PDAs, battery chargers, un-preinstalled third-party software, wireless cards/access points/routers), including but not limited to those sold by or through Dell's "Software & Peripherals" or "Electronics & Accessories" groups, may be returned within twenty-one (21) days from the date on the packing slip or invoice, but a fifteen percent (15%) return fee may be deducted from any refund or credit. Dell | EMC storage products, EMC-branded products, Unisys-branded products, PowerVault 160T tape libraries, enterprise software, non-Dell-branded enterprise products, software and/or software licenses, or any non-Dell-customized hardware and/or software product(s) may not be returned at any time.

Limitation and Statutory Rights
Dell makes no other warranty, guarantee or like statement other than as explicitly stated above, and this Guarantee is given in place of all other guarantees whatsoever, to the fullest extent permitted by law. In the absence of applicable legislation, this Guarantee will be the end users sole and exclusive remedy against Dell or any of its affiliates, and neither Dell nor any of its affiliates shall be liable for loss of profit or contracts, or any other indirect or consequential loss arising from negligence, breach of contract, or howsoever. This Guarantee does not impair or affect mandatory statutory rights of the end user against and/or any rights resulting from other contracts concluded by the end user with Dell and/or any other seller. Dell World Trade LP One Dell Way, Round Rock, TX 78682, USA Dell Computadores do Brasil Ltda (CNPJ No. 72.381.189/0001-10) Avenida Industrial Belgraf, 400 92990-000 - Eldorado do Sul RS - Brasil Dell Computer de Chile Ltda Coyancura 2283, Piso 3- Of.302, Providencia, Santiago - Chile Dell Computer de Colombia Corporation Carrera 7 #115-33 Oficina 603 Bogota, Colombia
Dell Computer de Mexico SA de CV Paseo de la Reforma 2620 - 11 Piso Col. Lomas Altas 11950 Mxico, D.F.
Dell Printer Consumables Limited Warranties
The following sections describe the limited warranty for printer consumables (ink cartridges, toner cartridges, photo print packs, and photo paper) for Dell-branded printers, for the U.S., Canada, and Latin America. Refer to the appropriate limited warranty accordingly.
Consumables Limited Warranty (U.S. and Canada Only)
Dell Inc. warrants to the original purchaser of genuine Dell-branded toner cartridges that they will be free from defects in material and workmanship for the life of the cartridge and that for genuine Dell-branded ink cartridges, photo print packs and photo paper, they will be free from defects in material and workmanship for two years beginning on the date of invoice. If this product proves defective in either material or workmanship, it will be replaced without charge during the limited warranty period if returned to Dell. You must first call our toll-free number to get your return authorization. In the U.S., call 1-800-822-8965; in Canada, call 1-800-387-5757. If we are not able to replace the product because it has been discontinued or is not available, we will either replace it with a comparable product or reimburse you for the cartridge purchase cost, at Dells sole option. This limited warranty does not apply to ink or toner cartridges that have been refilled or improperly stored or due to problems resulting from misuse, abuse, accident, neglect, mishandling, incorrect environments, or wear from ordinary use. THIS WARRANTY GIVES YOU SPECIFIC LEGAL RIGHTS, AND YOU MAY ALSO HAVE OTHER RIGHTS WHICH VARY FROM STATE TO STATE (OR JURISDICTION TO JURISDICTION). DELL RESPONSIBILITY S FOR MALFUNCTIONS AND DEFECTS IN HARDWARE IS LIMITED TO REPLACEMENT AS SET FORTH IN THIS WARRANTY STATEMENT. FOR CANADIAN CUSTOMERS, EXCEPT FOR THE EXPRESS WARRANTIES CONTAINED IN THIS WARRANTY STATEMENT, DELL DISCLAIMS ALL OTHER WARRANTIES AND CONDITIONS, EXPRESS OR IMPLIED, STATUTORY OR OTHERWISE, FOR THE PRODUCT. FOR U.S. CUSTOMERS, ALL EXPRESS AND IMPLIED WARRANTIES FOR THE PRODUCT, INCLUDING BUT NOT LIMITED TO ANY IMPLIED WARRANTIES AND CONDITIONS OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE ARE LIMITED IN TIME TO THE TERM OF THIS LIMITED WARRANTY. NO WARRANTIES, WHETHER EXPRESS OR IMPLIED, WILL APPLY AFTER THE LIMITED WARRANTY PERIOD HAS EXPIRED. SOME STATES OR JURISDICTIONS DO NOT ALLOW THE EXCLUSION OF CERTAIN IMPLIED WARRANTIES OR CONDITIONS, OR LIMITATIONS ON HOW LONG AN IMPLIED WARRANTY OR CONDITION LASTS, SO THIS LIMITATION MAY NOT APPLY TO YOU. THIS WARRANTY COVERAGE TERMINATES IF YOU SELL OR OTHERWISE TRANSFER THIS PRODUCT TO ANOTHER PARTY. DELL DOES NOT ACCEPT LIABILITY BEYOND THE REMEDIES PROVIDED FOR IN THIS LIMITED WARRANTY OR FOR SPECIAL, INDIRECT, CONSEQUENTIAL OR INCIDENTAL DAMAGES, INCLUDING, WITHOUT LIMITATION, ANY LIABILITY FOR THIRD-PARTY CLAIMS AGAINST YOU FOR DAMAGES, FOR PRODUCTS NOT BEING AVAILABLE FOR USE, OR FOR LOST DATA OR LOST SOFTWARE. DELLS LIABILITY WILL BE NO MORE THAN THE AMOUNT YOU PAID FOR THE PRODUCT THAT IS THE SUBJECT OF A CLAIM. THIS IS THE MAXIMUM AMOUNT FOR WHICH DELL IS RESPONSIBLE. SOME STATES OR JURISDICTIONS DO NOT ALLOW THE EXCLUSION OR LIMITATION OF SPECIAL, INDIRECT, INCIDENTAL OR CONSEQUENTIAL DAMAGES, SO THE ABOVE LIMITATION OR EXCLUSION MAY NOT APPLY TO YOU.

Dell Software License Agreement
This is a legal agreement between you, the user, and Dell Products, L.P ("Dell"). This agreement covers all software that is distributed with the Dell product, for which there is no separate license agreement between you and the manufacturer or owner of the software (collectively the "Software"). This agreement is not for the sale of Software or any other intellectual property. All title and intellectual property rights in and to Software is owned by the manufacturer or owner of the Software. All rights not expressly granted under this agreement are reserved by the manufacturer or owner of the Software. By opening or breaking the seal on the Software packet(s), installing or downloading the Software, or using the Software that has been preloaded or is embedded in your product, you agree to be bound by the terms of this agreement. If you do not agree to these terms, promptly return all Software items (disks, written materials, and packaging) and delete any preloaded or embedded Software. You may use one copy of the Software on only one product at a time. If you have multiple licenses for the Software, you may use as many copies at any time as you have licenses. "Use" means loading the Software in temporary memory or permanent storage on the product. Installation on a network server solely for distribution to other products is not "use"
if (but only if) you have a separate license for each product to which the Software is distributed. You must ensure that the number of persons using the Software installed on a network server does not exceed the number of licenses that you have. If the number of users of Software installed on a network server will exceed the number of licenses, you must purchase additional licenses until the number of licenses equals the number of users before allowing additional users to use the Software. If you are a commercial customer of Dell or a Dell affiliate, you hereby grant Dell, or an agent selected by Dell, the right to perform an audit of your use of the Software during normal business hours, you agree to cooperate with Dell in such audit, and you agree to provide Dell with all records reasonably related to your use of the Software. The audit will be limited to verification of your compliance with the terms of this agreement. The Software is protected by United States copyright laws and international treaties. You may make one copy of the Software solely for backup or archival purposes or transfer it to a single hard disk provided you keep the original solely for backup or archival purposes. You may not rent or lease the Software or copy the written materials accompanying the Software, but you may transfer the Software and all accompanying materials on a permanent basis as part of a sale or transfer of the Dell product if you retain no copies and the recipient agrees to the terms hereof. Any transfer must include the most recent update and all prior versions. You may not reverse engineer, decompile, or disassemble the Software. If the package accompanying your product contains compact discs, 3.5", and/or 5.25" disks, you may use only the disks appropriate for your product. You may not use the disks on another computer or network, or loan, rent, lease, or transfer them to another user except as permitted by this agreement.

General

This license is effective until terminated. It will terminate upon the conditions set forth above or if you fail to comply with any of its terms. Upon termination, you agree that the Software and accompanying materials, and all copies thereof, will be destroyed. This agreement is governed by the laws of the State of Texas. Each provision of this agreement is severable. If a provision is found to be unenforceable, this finding does not affect the enforceability of the remaining provisions, terms, or conditions of this agreement. This agreement is binding on successors and assigns. Dell agrees and you agree to waive, to the maximum extent permitted by law, any right to a jury trial with respect to the Software or this agreement. Because this waiver may not be effective in some jurisdictions, this waiver may not apply to you. You acknowledge that you have read this agreement, that you understand it, that you agree to be bound by its terms, and that this is the complete and exclusive statement of the agreement between you and Dell regarding the Software.

Regulatory Notices

Electromagnetic Interference (EMI) is any signal or emission, radiated in free space or conducted along power or signal leads, that endangers the functioning of a radio navigation or other safety service or seriously degrades, obstructs, or repeatedly interrupts a licensed radio communications service. Radio communications services include but are not limited to AM/FM commercial broadcast, television, cellular services, radar, air-traffic control, pager, and Personal Communication Services (PCS). These licensed services, along with unintentional radiators such as digital devices, including computers, contribute to the electromagnetic environment. Electromagnetic Compatibility is the ability of items of electronic equipment to function properly together in the electronic environment. While this product has been designed and determined to be compliant with regulatory agency limits for EMI, there is no guarantee that interference will not occur in a particular installation. If this equipment does cause interference with radio communications services, which can be determined by turning the equipment off and on, you are encouraged to try to correct the interference by one or more of the following measures: Reorient the receiving antenna. Relocate the product with respect to the receiver. Move the product away from the receiver. Plug the product into a different outlet so that the product and the receiver are on different branch circuits.