Dell Photo All-In-One Printer 942

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877-INK-2-YOU 20 - 02.1-877-501-4803 800-202874 1230-020-3947 01800-9-800602705

044-556-3551 02.0301 866-851-- 800-858-2920 866-851-4574

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2004 Dell Inc. All rights reserved. Dell Inc. +Dell DELL Dell Inc. Microsoft Windows Microsoft Corporation Dell Inc. UNITED STATES GOVERNMENT RESTRICTED RIGHTS This software and documentation are provided with RESTRICTED RIGHTS. Use, duplication or disclosure by the Government is subject to restrictions as set forth in subparagraph (c)(1)(ii) of the Rights in Technical Data and Computer Software clause at DFARS 252.227-7013 and in applicable FAR provisions: Dell Inc., One Dell Way, Round Rock, Texas, 78682, USA. FCC emissions information This equipment has been tested and found to comply with the limits for a Class B digital device, pursuant to Part 15 of the FCC rules. Refer to the Drivers and Utilities CD for details.
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- - Language

English * French German Spanish Italian Brazilian Russian Dutch Greek Polish Korean Japanese Simplified Chinese Traditional Chinese
Clear Settings When Power Save
After 2 minutes2 * Never 10 minutes10 * 20 minutes20 30 minutes30 Immediate
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These Limited Warranties shall be subject to the Consumer Guarantees Act 1993 ("the Act") unless the Customer is a business or is being supplied by Dell for the purposes of a business, in which event pursuant to section 43 of the Act, Dell and the Customer hereby agree that the Act shall not apply to these Limited Warranties. Under the Act when implied conditions and warranties cannot be excluded, Dell limits its liability in case of the Product, to the replacement of the Product or the supply of the equivalent Product or the repair of the Product, or the paying of the costs for replacing the Product or requiring equivalent Product, or the payment of the cost of having the Product repaired; and in the case of services, to the supplying of the services again, or the payment of the cost of having the services supplied again.

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Printer unit Scanner support

Ink cartridge carrier

USB connector

Power connector

Operator panel

Scanner glass

Setting Up Your Printer
NOTE: The Dell Photo AIO Printer 942 supports Microsoft Windows 2000 and Windows XP.
Follow the instructions on your Setting Up Your Printer poster to install the hardware and software. If you encounter problems during setup, see "Setup Problems" on page 69.
You can use the Dell Photo AIO Printer 942 to do a variety of things. A few important things to note: If your printer is connected to a computer, you can use either the printer operator panel or the printer software to create your projects. You do need to connect your printer to a computer to scan, print, fax and use the Save to PC function. You do not need to connect your printer to a computer to copy or print from flash memory cards or PictBridge-enabled digital cameras.
Accessing Your Users Guide
Click Start Programs or All Programs Dell Printers Dell Photo AIO Printer 942 View Dell Users Guide.
NOTE: You can also access the User's Guide on your Drivers and Utilities CD.
Replacing the Operator Panel
If you have a non-English operator panel in your printer box and want to use it, follow these steps:

Open the top cover.

If an English operator panel is installed, remove it by lifting the panel up.
Snap the non-English operator panel into place.

Close the top cover.

Using the Operator Panel
8 Button 1 LCD Description
Panel on the printer that displays scanning, copying, faxing, and printing options as well as status and error messages. For more information, see "Using the Operator Panel" on page 15. Select the desired number of copies by using the navigation button. Increase or decrease a number on the display. Scroll through a list on the display.
Number of Copies Navigation button
Button Preview Save to PC
Description Scans the document in the Copy or Scan mode and displays a preview. Scans the document and sends it to the Dell All-In-One Center. For more information, see "Using the Dell All-In-One Center" on page 55. Launches the Memory Card Manager when a memory card is inserted or a digital camera is connected. For more information, see "Using the Memory Card Manager" on page 59. Make a color copy. Turn your printer on or off. Flashes when the printer is experiencing an error. For more information, see "Error Messages and Lights" on page 74. Scroll through the available modes: Photo, Copy, Scan, and Fax. Displays next to the current printer mode. Make a black and white copy. Scroll through the available menus and modes. Each time you press this button, the next item on the display appears. Cancel a scan, print, or copy job in progress. Cancel a copy job (using only the printer) and it may eject a page. Exit a menu and return to the default settings. Select a choice that appears on the display. Resizes the document or photo in the Photo Card or Copy mode.

Brightness (Press Select.) Crop (Press Select.) Rotate 90 degrees (Press Select.) Print All Photos (Press Select.) Slide Show (Press Select.) Print Index Page (Press Select.) View Photos or Print (Press Select.) Save to Computer (Press Select.)
* Factory default setting

Menu Maintenance

Sub-menu item Ink Levels (Press Select.) Change Cartridges (Press Select.) Align Cartridges (Press Select.) Clean Cartridges (Press Select.) Print Test Page (Press Select.)

Settings

Defaults
Restore Defaults (Press Select.) Paper Type Auto-Detect* Plain Coated Glossy Transparency 4x6 in.* 5x7 in. 8x10 in. L 2L 8 1/2 x 11 in. A4 A5 A6 Hagaki 2 1/4 x 3 1/4 in. 3 1/2 x 5 in.

Photo Size

Preview before Print

Off* On

Sub-menu item Language
Settings English* French German Spanish Italian Brazilian Russian Dutch Greek Polish Korean Japanese Simplified Chinese Traditional Chinese
Clear Settings When Power Save (the screen saver shown below appears on screen until the printer enters Power Save)
After 2 minutes* Never 10 minutes* 20 minutes 30 minutes Immediate
Order online: www.dell.com/supplies

Fax mode

Menu Maintenance Sub-menu item Ink Levels (Press Select.) Change Cartridges (Press Select.) Align Cartridges (Press Select.) Clean Cartridges (Press Select.) Print Test Page (Press Select.) Defaults Restore Defaults (Press Select.) Language English* French German Spanish Italian Brazilian Russian Dutch Greek Polish Korean Japanese Simplified Chinese Traditional Chinese Settings

Clear Settings When

After 2 minutes* Never
Sub-menu item Power Save (the screen saver shown below appears on screen until the printer enters Power Save)
Settings 10 minutes* 20 minutes 30 minutes Immediate

Copy mode

Menu Copy Sub-menu item Copy Quality Settings 8 1/2 x 11 in.* 8 1/2 x 14 in. A6 A5 B5 A4 L 2L Hagaki 3x1/2 x 5 in. 4x6 5x7 Automatic* Draft Normal Photo
Brightness (Press Select.) Blank Paper Size
Repeat Image (Press Select.)
Sub-menu item Size of Original
Settings Automatic* 2 1/4 x 3 1/4 in. 3x5 in. 3 1/2 x 5 in. 4x6 5x7 8x1/2 x 11 in. A6 A5 B5 A4 L 2L Hagaki

Maintenance

Ink Levels (Press Select.) Change Cartridges (Press Select.) Align Cartridges (Press Select.) Clean Cartridges (Press Select.) Print Test Page (Press Select.)
Restore Defaults (Press Select.) Paper Type Auto-detect* Plain Coated Glossy Transparency

Scan mode

Print Media Guidelines
Load up to: 100 sheets of plain paper Make sure: The paper is loaded vertically against the right side of the paper support. The paper guide rests against the left edge of the paper.

NOTE: Load letterhead paper with the top of the letterhead entering the printer first and facing up. You select Draft (select Photo if a photo cartridge is installed), Normal, or Photo print quality.
Load up to: 20 sheets of banner paper
Make sure: You remove any paper from the paper support before inserting banner paper. You place a stack of banner paper on or behind the printer, with only the number of sheets required. NOTE: You must select A4 Banner or Letter Banner paper size in Printing Preferences. Failure to do so will cause a paper jam. See "Paper Problems" on page 72. You load the leading edge of the banner paper into the printer against the right side of the paper support. You squeeze and slide the paper guide to the left edge of the banner paper. You use banner paper designed for inkjet printers.

10 envelopes

The print side of the envelopes faces up. The envelopes are loaded vertically against the right side of the paper support. The stamp location is in the upper left corner.
The paper guide rests against the left edge of the envelopes. You print the envelopes with Landscape orientation. You select the correct envelope size. Select the next biggest size if the exact envelope size is not listed, and set the left and right margins so that your envelope text will be correctly positioned. NOTE: You can load a single envelope into the paper support without removing plain paper.
Load up to: 25 greeting cards, index cards, postcards, or photo cards 25 sheets of photo or glossy paper
Make sure: The print side of the cards faces up. The cards are loaded vertically against the right side of the paper support. The paper guide rests against the left edge of the cards. You select Normal or Photo print quality. The glossy or coated side of the paper faces up. The paper guide rests against the left edge of the paper. You select Normal or Photo print quality. The paper is loaded vertically against the right side of the paper support. You follow the loading instructions on the packaging. The blank side of the transfer faces up. The paper guide rests against the left edge of the transfer. You select Normal or Photo print quality.

1 iron-on transfer

20 transparencies
The rough side of the transparencies faces up. The paper guide rests against the left edge of the transparencies. NOTE: You can load a single transparency into the paper support without removing plain paper. You select Normal or Photo print quality. The transparencies are loaded vertically against the right side of the paper support.

Click Preferences, Properties, Options, or Setup (depending on the program or operating system). The Printing Preferences dialog box appears. On the Quality/Copies tab, select Quality/Speed, the paper type, the number of copies, and black and white or color printing. On the Paper Setup tab, select the paper size and orientation. On the Print Layout tab, select the layout and duplexing settings. To see details about a setting, right-click the setting on the screen, and then select Whats This?. After making the changes in Printing Preferences, click OK at the bottom of the screen to return to the Print dialog box.
Click OK or Print (depending on the program or operating system).

Printing Photos

Load the photo paper with the print (glossy) side facing up. For more information, see "Loading Paper" on page 28. Make sure you have a photo cartridge and a color cartridge installed. For more information, see "Replacing Ink Cartridges" on page 63.
With your document open, click File Print. Customize your print settings:
Click Preferences, Properties, Options, or Setup (depending on the program or operating system). The Printing Preferences dialog box appears. On the Quality/Copies tab, select Photo and the paper type. Photo/glossy or coated paper is recommended for printing photos. On the Paper Setup tab, select the paper size and orientation. On the Print Layout tab, select the photo layout. To see details about a setting, right-click the setting on the screen, and then select Whats This?. After making the changes in Printing Preferences, click OK at the bottom of the screen to return to the Print dialog box.
Click OK or Print (depending on the program or operating system). To prevent your photos from sticking together or smudging, remove each photo after it exits the printer.
NOTE: Before placing your prints in a nonadhesive photo album or frame, allow sufficient time for the prints to dry thoroughly (12 to 24 hours, depending on the ambient conditions). This maximizes the life of your prints.

Printing Borderless Photos
Load the photo paper with the print (glossy) side facing up. For more information, see "Loading Paper" on page 28. Make sure you have a photo cartridge and a color cartridge installed. With your document open, click File Print. To customize your print settings, click Preferences, Properties, Options, or Setup (depending on the program or operating system). The Printing Preferences dialog box appears.
On the Print Layout tab, click Borderless. When finished customizing your photo, click OK. Click OK or Print (depending on the program or operating system).

Printing Other Projects

The I Want To menu provides wizards for creating projects. You may want to print a photo, print on an envelope, print a banner, make a poster, create a booklet, or print a greeting card.
With your document open, click File Print. To customize print settings, click Preferences, Properties, Options, or Setup (depending on the program or operating system). The Printing Preferences dialog box appears along with the I Want To menu.
Select one of the available projects or click See more printing ideas. Follow the instructions on the screen to complete your project.
For information on printing directly from a media card or digital camera, see "Using Your Printer in Photo Mode" on page 48.

Copying

To make copies, you can use the printer operator panel or your computer. For easy one-touch color or black and white copies, press Color or Black on the operator panel.
Copying Documents Without a Computer
Turn on your printer. Load the paper with the print side facing up. For more information, see "Loading Paper" on page 28. Open the top cover.
Place your document on the scanner glass and make sure the upper left corner aligns with the arrow on the printer. For more information, see "Placing Your Document on the Scanner Glass" on page 31. Close the top cover. If you want to make more than one copy, press the up arrow on the operator panel to select the number of copies (199). Change any copy settings. For more information, see "Operator Panel Menus" on page 18. On the operator panel, press the Color button to create a color copy or press the Black button to create a black and white copy. Copying appears on the display.

Click Preview Now. Adjust the dotted lines to fit around the portion of the image you want to print. In the Copy section, select Photo. Select a copy quantity and color. To customize your photo, click See More Copy Settings.
When you finish customizing your settings, click Copy Now.
If you are using your printer without a computer, you can enlarge or reduce your document by 25, 50, 100, 150, 200 percent, and Fit-to options using the operator panel. If you are using your printer with a computer, you can enlarge or reduce your document between 25400 percent using the Dell All-In-One Center.
Enlarging Images Using Your Operator Panel
Load the paper with the print side facing up. For more information, see "Loading Paper" on page 28. Place your document or photo on the scanner glass and make sure the upper left corner aligns with the arrow on the printer. For more information, see "Placing Your Document on the Scanner Glass" on page 31. Press the Mode button on the operator panel until you see Copy Mode on the display. Press the Preview button to preview your document or photo. Press the Resize button. Use the navigation buttons to select the size you want your copy to be, and then press Select. If you want to make more than one copy, press the left or right arrow on the operator panel to select the number of copies (199). Press the up or down arrow to change the blank paper size. Change any copy settings. For more information, see "Operator Panel Menus" on page 18. On the operator panel, press the Color button to create a color copy or press the Black button to create a black and white copy. Copying appears on the display.
Enlarging Images Using Your Computer
Load the paper with the print side facing up. For more information, see "Loading Paper" on page 28. Place your document or photo on the scanner glass and make sure the upper left corner aligns with the arrow on the printer. For more information, see "Placing Your Document on the Scanner Glass" on page 31. Click Start Programs or All Programs Dell Printers Dell Photo AIO Printer 942 Dell All-In-One Center. The Dell All-In-One Center appears.
Click Preview Now. In the Creative Tasks section, select Enlarge or reduce an image. Follow the instructions on the screen to select the size of your new image. When you finish customizing your image, click Print Now.

Changing Copy Settings

Select a copy quantity and color. Click See More Copy Settings to: Choose a copy quality. Select the blank paper size. Select the original document size. Lighten or darken your document. Reduce or enlarge your document.
Click the Advanced button to change options such as paper size and quality. To make any changes, click the following tabs.

print faxes.

Click to select the Store a copy in a folder check box if you want to create an archive copy of each fax. When you select this check box, you are able to specify the storage location for the fax copy. Click Next. Confirm the configuration settings in the Configuration Summary list, and then click Finish. You are now ready to send or receive faxes.

Faxing a Paper Document

To fax a single or multiple page paper document, use the Dell All-In-One Center.
Turn on your printer and computer, and make sure they are connected. Make sure your computer modem is connected to an active analog phone line. If you have DSL broadband service on the same phone line that you are using to fax, you must also have a DSL filter installed. Contact your Internet Service Provider for information. Place your document on the scanner glass and make sure the upper left corner aligns with the arrow on the printer. For more information, see "Placing Your Document on the Scanner Glass" on page 31. Click Start Programs or All Programs Dell Printers Dell Photo AIO Printer 942 Dell All-In-One Center. The Dell All-In-One Center appears.
In the Dell All-In-One Center you can either: In the Scan or Fax section, you can send a single or multiple page fax. First, customize your fax job by answering the questions that appear on your screen. To send a single page fax, click Fax Now. To send a multiple page fax, click Advanced Scan multiple items before output OK. In the Creative Tasks section, click Fax an image and follow the instructions on the screen.
NOTE: One of the questions on the screen asks if there is more than one page. If there are multiple pages in your fax, you should choose Yes, prompt me for each page.
You can also send a fax using the printer operator panel. Turn on your computer and printer, and make sure they are connected by USB cable. Select the Fax mode and then press Color or Black. Follow the instructions on the screen.
Faxing Electronic Documents
With the file open, click File Print. In the printer list, select Fax. Click Print, and then follow the instructions on the screen.
Receiving a Fax Using Fax Console or Fax Service Management

Removing and Reinstalling Software
If your printer does not function properly or communication error messages appear when using your printer, you can remove and reinstall the printer software. 70
Click Start Programs or All Programs Dell Printers Dell Photo AIO Printer 942 Uninstall Dell Photo AIO Printer 942. Follow the instructions on the screen. Restart your computer. Insert the Drivers and Utilities CD, and then follow the instructions on the screen. If the installation screen does not appear:
In Windows XP click Start My Computer. , In Windows 2000, double-click My Computer from your desktop. Double-click the CD-ROM drive icon. If necessary, double-click setup.exe. When the printer software installation screen appears, click Install or Install Now. Follow the instructions on your screen to complete the installation.

Printer Problems

ENSURE THAT THE PRINTER POWER CABLE IS FIRMLY CONNECTED TO THE PRINTER AND

THE ELECTRICAL OUTLET

DETERMINE IF THE PRINTER HAS BEEN HELD OR PAUSED Windows XP 1 Click Start Settings Printers and Faxes. 2 Double-click Dell Photo AIO Printer 942, and then click Printer. 3 Make sure a check mark is not next to Pause Printing. If a check mark is next to Pause Printing, click it to deselect the option. Windows Click Start Settings Printers. 2 Double-click Dell Photo AIO Printer 942, and then click Printer. 3 Make sure a check mark is not next to Pause Printing. If a check mark is next to Pause Printing, click Pause Printing to deselect it. C H E C K F O R F L A S H I N G L I G H T S O N T H E P R I N T E R For more information, see "Error Messages and Lights" on page 74 ENSURE YOU INSTALLED THE INK CARTRIDGES CORRECTLY AND REMOVED THE STICKER
AND TAPE FROM EACH CARTRIDGE
M A K E S U R E Y O U L O A D E D T H E P A P E R C O R R E C T L Y For more information, see "Loading Paper" on page 28

General Problems

Fax Problems
MAKE SURE YOU TURNED ON BOTH YOUR PRINTER AND YOUR COMPUTER AND THE USB
CABLE IS PROPERLY CONNECTED
ENSURE THE COMPUTER IS CONNECTED TO AN ACTIVE ANALOG PHONE LINE Using the fax function requires a phone connection to the fax modem in your computer. When using a phone line with DSL broadband service, make sure you have a DSL filter installed to your fax modem. Contact your Internet Service Provider for more information. Make sure your computer is not connected to the Internet via dial-up modem when trying to fax. WHEN USING A N EX TER NA L MOD EM, MAKE SURE IT IS TURNED ON AND IT IS C OR REC TLY

CONNECTED TO YOUR COMPUTER
M A K E S U R E Y O U L O A D E D T H E P A P E R C O R R E C T L Y For more information, see "Loading Paper" on page 28. U S E O N L Y P A P E R R E C O M M E N D E D F O R Y O U R P R I N T E R For more information, see "Print Media Guidelines" on page 26. U S E A S M A L L E R A M O U N T O F P A P E R W H E N P R I N T I N G M U L T I P L E P A G E S For more information, see "Print Media Guidelines" on page 26. MAKE SURE THE PAPER IS NOT WRINKLED, TORN OR DAMAGED MAKE SURE THE PAPER IS AGAINST THE RIGHT SIDE OF THE PAPER SUPPORT AND THE P A P E R G U I D E R E S T S A G A I N S T T H E L E F T E D G E O F T H E P A P E R.
CHECK FOR A PAPER JAM Using your printer and your computer Follow the instructions on the screen for clearing the paper jam. Using your printer only If the paper jam is located in the paper support: 1 Turn off your printer. 2 Firmly grasp the paper and gently pull it from the printer. 3 Turn on your printer and print the document again. If the paper jam is not visible: 1 Turn off your printer. 2 Lift the printer unit and position the scanner support between the tabs to keep it open.
3 Gently pull the paper from the printer. 4 Close the printer unit, turn on the printer, and print the document again.
Error Messages and Lights
The following error messages can be found on your computer screen or operator panel display.
Error Message: Ink Low Alert What it indicates: The ink cartridge is running low on ink. The Low Ink Alert occurs when your ink cartridges reach levels of 25 percent, 15 percent, and 5 percent remaining. An ink cartridges available ink dot count is zero. Solution: Replace the ink cartridge. For more information, see "Replacing Ink Cartridges" on page 63.

Reserve tank

Order a new ink cartridge from Dell and replace the old ink cartridge. To order a new ink cartridge, go to www.dell.com/supplies. Clear the paper jam. For more information, see "Check for a paper jam" on page 73. Load more paper into the printer. For more information, see "Loading Paper" on page 28. Disconnect and then reconnect the printer power cable. Reinstall the ink cartridges. For more information, see "Replacing Ink Cartridges" on page 63. Disconnect the printer power cable, check for paper jams, and then reconnect the power cable. Press the Power button to reset. Turn off the printer, wait a few seconds, and then turn on the printer. Press the Power button to reset. Press the Power button to reset. Please disconnect the device or check the USB mode setup. Refer to the documentation that came with your digital camera for more information.

Paper jam

A paper jam exists in the printer.

Paper tray empty

Colombia Costa Rica

Country (City) International Access Code Country Code City Code Czech Republic (Prague) International Access Code: 00 Country Code: 420 City Code: 2
Website: support.euro.dell.com E-mail: czech_dell@dell.com Technical Support Customer Care Fax TechFax Switchboard 27 11
Denmark (Copenhagen) International Access Code: 00 Country Code: 45
Website: support.euro.dell.com E-mail Support (portable computers): den_nbk_support@dell.com E-mail Support (desktop computers): den_support@dell.com E-mail Support (servers): Nordic_server_support@dell.com Technical Support Customer Care (Relational) Home/Small Business Customer Care Switchboard (Relational) Fax Switchboard (Relational) Switchboard (Home/Small Business) Fax Switchboard (Home/Small Business) toll-free: 1-866-278-6821 1-800-148-0530 toll-free: 999-119 01-899-753-0777
Dominica Dominican Republic Ecuador El Salvador
General Support General Support General Support General Support
Country (City) International Access Code Country Code City Code Finland (Helsinki) International Access Code: 990 Country Code: 358 City Code: 9
Website: support.euro.dell.com E-mail: fin_support@dell.com E-mail Support (servers): Nordic_support@dell.com Technical Support Technical Support Fax Relational Customer Care Home/Small Business Customer Care Fax Switchboard 313 00
France (Paris) (Montpellier) International Access Code: 00 Country Code: 33 City Codes: (1) (4)
Website: support.euro.dell.com E-mail: support.euro.dell.com/fr/fr/emaildell/ Home and Small Business Technical Support Customer Care Switchboard Switchboard (calls from outside of France) Sales Fax Fax (calls from outside of France) Corporate Technical Support Customer Care Switchboard Sales Fax 40 01
Country (City) International Access Code Country Code City Code Germany (Langen) International Access Code: 00 Country Code: 49 City Code: 6103
Website: support.euro.dell.com E-mail: tech_support_central_europe@dell.com Technical Support Home/Small Business Customer Care Global Segment Customer Care Preferred Accounts Customer Care Large Accounts Customer Care Public Accounts Customer Care Switchboard 06103 766-7200 0180-5-766-766-766-766-766-7000
Greece International Access Code: 00 Country Code: 30
Website: support.euro.dell.com E-mail: support.euro.dell.com/gr/en/emaildell/ Technical Support Gold Technical Support Switchboard Sales Fax 2108129812 toll-free: 1-866-540-3355 1-800-999-0136 toll-free: 1-877-270-4609
Grenada Guatemala Guyana Hong Kong International Access Code: 001 Country Code: 852
General Support General Support General Support Website: support.ap.dell.com E-mail: ap_support@dell.com Technical Support (Dimension and Inspiron) Technical Support (OptiPlex, Latitude, and Dell Precision) Technical Support (PowerApp, PowerEdge, PowerConnect, and PowerVault) Gold Queue EEC Hotline Customer Advocacy Large Corporate Accounts Global Customer Programs Medium Business Division Home and Small Business Division

How will you fix my product?
We use new and refurbished parts made by various manufacturers in performing warranty repairs and in building replacement parts and systems. Refurbished parts and systems are parts or systems that have been returned to Dell, some of which were never used by a customer. All parts and systems are inspected and tested for quality. Replacement parts and systems are covered for the remaining period of the limited warranty for the product you bought. Dell owns all parts removed from repaired products.
May I transfer the limited warranty?
Limited warranties on systems may be transferred if the current owner transfers ownership of the system and records the transfer with us. The limited warranty on Dell-branded memory may not be transferred. You may record your transfer by going to Dell's website: If you are an Individual Home Consumer, go to www.dell.com/us/en/dhs/topics/sbtopic_015_ccare.htm If you are a Home Office, Small, Medium, Large, or Global Commercial Customer, go to www.dell.com/us/en/biz/topics/sbtopic_ccare_nav_015_ccare.htm If you are a Government, Education, or Healthcare Customer, or an Individual Home Consumer who purchased through an Employee Purchase Program, go to www.dell.com/us/en/pub/topics/sbtopic_015_ccare.htm
If you do not have Internet access, call your customer care representative or call 1-800-624-9897.
"Total Satisfaction" Return Policy
We value our relationship with you and want to make sure that you're satisfied with your purchases. That's why we offer a "Total Satisfaction" return policy for most products that you, the end-user customer, purchase directly from Dell. Under this policy, you may return to Dell products that you purchased directly from Dell for a credit or a refund of the purchase price paid, less shipping and handling and applicable return fees as follows:
New Hardware Products and Accessories - Unless you have a separate agreement with Dell, all hardware, accessories, peripherals, parts, and unopened software still in its sealed package, excluding the products listed below, may be returned within twenty-one (21) days from the date on the packing slip or invoice. New PowerEdge , PowerConnect and PowerVault products may be returned within thirty (30) days from the date on the packing slip or invoice except that new PowerEdge SC servers and n series products purchased from the Small and Medium Business Sales Division may only be returned within fourteen (14) days from the date on the packing slip or invoice. To return applications software or an operating system that has been installed by Dell, you must return the entire computer. A different return policy applies to nondefective products purchased through Dell's Software and Peripherals division by customers of our Small and Medium Business divisions. Those products may be returned within twenty-one (21) days from the date on the packing slip or invoice, but a fifteen percent (15%) return fee will be deducted from any refund or credit. The "Total Satisfaction" Return Policy and Software and Peripherals division return policy are not available for Dell | EMC storage products, EMC-branded products, Unisys-branded products, PowerVault,160T tape libraries, enterprise software, non-Dell branded enterprise products, software and/or software licenses purchased under any type of volume purchase agreement or any non-Dell customized hardware and/or software product(s). Reconditioned or Refurbished Dell-Branded Hardware Products and Parts - All reconditioned or refurbished PowerEdge , PowerConnect and PowerVault products may be returned within thirty (30) days from the date on the packing slip or invoice. All other reconditioned or refurbished Dell-branded hardware products and parts may be returned within fourteen (14) days of the date on the packing slip or invoice.

DELL DOES NOT ACCEPT LIABILITY BEYOND THE REMEDIES PROVIDED FOR IN THIS LIMITED WARRANTY OR FOR SPECIAL, INDIRECT, CONSEQUENTIAL OR INCIDENTAL DAMAGES, INCLUDING, WITHOUT LIMITATION, ANY LIABILITY FOR THIRD-PARTY CLAIMS AGAINST YOU FOR DAMAGES, FOR PRODUCTS NOT BEING AVAILABLE FOR USE, OR FOR LOST DATA OR LOST SOFTWARE. DELLS LIABILITY WILL BE NO MORE THAN THE AMOUNT YOU PAID FOR THE PRODUCT THAT IS THE SUBJECT OF A CLAIM. THIS IS THE MAXIMUM AMOUNT FOR WHICH DELL IS RESPONSIBLE. SOME STATES OR JURISDICTIONS DO NOT ALLOW THE EXCLUSION OR LIMITATION OF SPECIAL, INDIRECT, INCIDENTAL OR CONSEQUENTIAL DAMAGES, SO THE ABOVE LIMITATION OR EXCLUSION MAY NOT APPLY TO YOU.
Dell Software License Agreement
This is a legal agreement between you, the user, and Dell Products, L.P ("Dell"). This agreement covers all software that is distributed with the Dell product, for which there is no separate license agreement between you and the manufacturer or owner of the software (collectively the "Software"). By opening or breaking the seal on the Software packet(s), installing or downloading the Software, or using the Software that has been preloaded or is embedded in your computer, you agree to be bound by the terms of this agreement. If you do not agree to these terms, promptly return all Software items (disks, written materials, and packaging) and delete any preloaded or embedded Software. You may use one copy of the Software on only one computer at a time. If you have multiple licenses for the Software, you may use as many copies at any time as you have licenses. "Use" means loading the Software in temporary memory or permanent storage on the computer. Installation on a network server solely for distribution to other computers is not "use" if (but only if) you have a separate license for each computer to which the Software is distributed. You must ensure that the number of persons using the Software installed on a network server does not exceed the number of licenses that you have. If the number of users of Software installed on a network server will exceed the number of licenses, you must purchase additional licenses until the number of licenses equals the number of users before allowing additional users to use the Software. If you are a commercial customer of Dell or a Dell affiliate, you hereby grant Dell, or an agent selected by Dell, the right to perform an audit of your use of the Software during normal business hours, you agree to cooperate with Dell in such audit, and you agree to provide Dell with all records reasonably related to your use of the Software. The audit will be limited to verification of your compliance with the terms of this agreement.

The Software is protected by United States copyright laws and international treaties. You may make one copy of the Software solely for backup or archival purposes or transfer it to a single hard disk provided you keep the original solely for backup or archival purposes. You may not rent or lease the Software or copy the written materials accompanying the Software, but you may transfer the Software and all accompanying materials on a permanent basis if you retain no copies and the recipient agrees to the terms hereof. Any transfer must include the most recent update and all prior versions. You may not reverse engineer, decompile or disassemble the Software. If the package accompanying your computer contains compact discs, 3.5" and/or 5.25" disks, you may use only the disks appropriate for your computer. You may not use the disks on another computer or network, or loan, rent, lease, or transfer them to another user except as permitted by this agreement.

Limited Warranty

Dell warrants that the Software disks will be free from defects in materials and workmanship under normal use for ninety (90) days from the date you receive them. This warranty is limited to you and is not transferable. Any implied warranties are limited to ninety (90) days from the date you receive the Software. Some jurisdictions do not allow limits on the duration of an implied warranty, so this limitation may not apply to you. The entire liability of Dell and its suppliers, and your exclusive remedy, shall be (a) return of the price paid for the Software or (b) replacement of any disk not meeting this warranty that is sent with a return authorization number to Dell, at your cost and risk. This limited warranty is void if any disk damage has resulted from accident, abuse, misapplication, or service or modification by someone other than Dell. Any replacement disk is warranted for the remaining original warranty period or thirty (30) days, whichever is longer. Dell does NOT warrant that the functions of the Software will meet your requirements or that operation of the Software will be uninterrupted or error free. You assume responsibility for selecting the Software to achieve your intended results and for the use and results obtained from the Software. DELL, ON BEHALF OF ITSELF AND ITS SUPPLIERS, DISCLAIMS ALL OTHER WARRANTIES, EXPRESS OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE, FOR THE SOFTWARE AND ALL ACCOMPANYING WRITTEN MATERIALS. This limited warranty gives you specific legal rights; you may have others, which vary from jurisdiction to jurisdiction.
IN NO EVENT SHALL DELL OR ITS SUPPLIERS BE LIABLE FOR ANY DAMAGES WHATSOEVER (INCLUDING, WITHOUT LIMITATION, DAMAGES FOR LOSS OF BUSINESS PROFITS, BUSINESS INTERRUPTION, LOSS OF BUSINESS INFORMATION, OR OTHER PECUNIARY LOSS) ARISING OUT OF USE OR INABILITY TO USE THE SOFTWARE, EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. Because some jurisdictions do not allow an exclusion or limitation of liability for consequential or incidental damages, the above limitation may not apply to you.