EPSON AcuLaser C900 Quick Reference

Ready and Error Lights

The ready (green) and error (red) lights on the top of the printer may be the first indication of trouble. The status of the lights, on, off, or flashing, indicates the status of your printer as described below. The Status Alert window in the EPSON Status Monitor 3 utility indicates what type of error has occurred and offers you a possible solution. Look through this section to find the kind of problem you have, then try the recommended solutions in the order they are presented until your problem is solved.
A consumable product is almost used up. Check the alert message on the EPSON Status Monitor 3 utility and replace the consumable with a new one. There is an error that can be easily recovered. Check the alert message on the EPSON Status Monitor 3 utility for a solution. The cover of the printer is open, the printer is out of paper, or paper is jammed in the printer. When printing with the Duplex Unit, make sure that the paper size setting is correct.

Error light

Ready light Memory module is not installed or installed incorrectly in the S0 slot. See Memory Module in the online Reference Guide. Flashing simultaneously

ON Flashing slowly

Lights

Flashing OFF

Printer Status
A protocol error has occurred. Try turning off the printer and then turning it back on. If this does not clear the error, contact your dealer or a qualified service person.
Printers power is turned off.
Printer is ready for printing, in Sleep mode, or printing a job. Warning indicated for items other than consumables. To get current information about the printer, check the EPSON Status Monitor 3 utility. Printer is warming up, receiving data, resetting the printer, adjusting for printing, cooling down, or requesting users to wait for a moment.
An error has occurred. Try turning off the printer and then turning it back on. If this does not clear the error, contact your dealer or a qualified service person. Flashing alternately
Note: If the problem remains after trying the suggestions in this section, contact your dealer for assistance.
Ready and Error Lights (1/1)

Clearing Jammed Paper

If paper becomes jammed in the printer, the EPSON Status Monitor 3 utility provide alert messages. 1. Open Cover AB.
Precautions for clearing jammed paper
Be sure to observe the following points when you clear jammed paper. Do not remove jammed paper by force. Torn paper can be difficult to remove and might cause other paper jams. Pull it gently in order to avoid tearing. Always try to remove jammed paper with both hands to avoid tearing it. If jammed paper is torn and remains in the printer, or if paper is jammed in a place not mentioned in this section, contact your dealer. 2. Open the cover below the paper path roller as shown below. Remove any jammed paper gently with both hands. Be careful not to tear the jammed paper.
Caution: Unless specifically instructed in this guide, be careful not to touch the fuser, which is marked CAUTION Hot Surface Avoid Contact, or the surrounding areas. If the printer has been in use, the fuser and the surrounding areas may be very hot.
Note: Always try to remove jammed paper with both hands to avoid tearing it. If paper is torn, be sure to remove all torn pieces. 3. Close Cover AB.

Jam Cover AB

Follow these steps to clear paper jams from Cover AB.
Clearing Jammed Paper (1/6)
If the indicator lights still indicate a paper jam error, follow the steps below. 1. Open Cover AB. 5. If you turn the dial towards you, the jammed paper comes out from the face-down tray. If you turn the dial towards the printer, the jammed paper comes out from Cover AB side.
2. Open the cover above the paper path roller, until it stops, as shown below. Remove any jammed paper gently with both hands. Be careful not to tear the jammed paper.
6. Pull the levers down to close the paper path as shown below.
7. Close Cover AB. 3. Close the cover that you opened in step 2. 4. Pull the levers up to release the paper path as shown below.
Note: If you installed the 500-Sheet Paper Cassette Unit, close Cover C.
Clearing Jammed Paper (2/6)
If the indicator lights still indicate a paper jam error, follow the steps below. 1. Open Cover AB. 4. Remove any jammed paper by hand. Be careful not to tear the jammed paper.
5. Close the cover of the fuser unit. 2. Pull the levers up to release the paper path as shown below.
6. Pull the levers down to close the paper path as shown below. 3. Open the cover of the fuser unit as shown below. You can open it narrowly. Note: Be careful not to touch the red rollers in the fuser unit, because they may be hot.
Clearing Jammed Paper (3/6)
7. Close Cover AB. 2. Open the cover below the paper path roller as shown below. Remove any jammed paper gently with both hands. Be careful not to tear the jammed paper.

Note: If you installed the 500-Sheet Paper Cassette Unit, close Cover C. When the paper jam is cleared completely and Cover C is closed, the jammed pages print data is automatically reprinted. Note: If you cannot find any jammed paper in Cover AB, check Cover DM of the optional Duplex Unit or Cover C of the 500-Sheet Paper Cassette Unit.
Note: Always try to remove jammed paper with both hands to avoid tearing it. If paper is torn, be sure to remove all torn pieces. 3. Remove the MP tray cover and open the MP tray flap.

Jam MP tray or cassette

Follow the steps to clear paper jams in the MP tray. 1. Open Cover AB. 4. Gently pull out any sheets that have fed part way into the printer.
Clearing Jammed Paper (4/6)
5. Remove paper stacked on the MP tray. Check if any paper is jammed inside the MP tray. Follow these steps to clear paper jams in the optional 500-Sheet Paper Cassette Unit. 1. Open Cover C of the optional 500-Sheet Paper Cassette Unit.
6. Fan a stack of paper, and set the paper back into the MP tray. 2. Gently remove the jammed paper with both hands. Be careful not to tear the jammed paper.
7. Close the MP tray flap and set the MP tray cover.
3. Pull out the paper cassette and discard any crumpled paper.

8. Close Cover AB.

Clearing Jammed Paper (5/6)
4. Close the paper cassette. 2. Gently remove the jammed paper inside Cover DM. Be careful not to tear the paper.
5. Close Cover C. Note: If paper is torn, be sure to remove all torn pieces. 3. Close Cover DM.
When the paper jam is cleared completely and Cover C of the 500-Sheet Paper Cassette Unit is closed, the jammed pages print data is automatically reprinted. When the paper jam is cleared completely and Cover DM is closed, the jammed pages print data is automatically reprinted.

Jam Cover DM

Follow these steps to clear paper jams in the Duplex Units cover. 1. Open the Cover DM of the Duplex Unit.
Clearing Jammed Paper (6/6)