Proof Sign-off: ABE J. Hashimoto, K.Takehara T.Takahashi ABE S.Halvorson

R4C7290_UK Setup Guide

FRONT.fm 6/11/04

Rev. D

A5 size
24-pin Dot Matrix Printer
All rights reserved. No part of this publication may be reproduced, stored in a retrieval system, or transmitted in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, without the prior written permission of Seiko Epson Corporation. The information contained herein is designed only for use with this Epson printer. Epson is not responsible for any use of this information as applied to other printers. Neither Seiko Epson Corporation nor its affiliates shall be liable to the purchaser of this product or third parties for damages, losses, costs, or expenses incurred by the purchaser or third parties as a result of: accident, misuse, or abuse of this product or unauthorized modifications, repairs, or alterations to this product, or (excluding the U.S.) failure to strictly comply with Seiko Epson Corporations operating and maintenance instructions. Seiko Epson Corporation shall not be liable for any damages or problems arising from the use of any options or any consumable products other than those designated as Original Epson Products or Epson Approved Products by Seiko Epson Corporation. EPSON and EPSON ESC/P are registered trademarks of Seiko Epson Corporation. Microsoft, Windows, and Windows NT are registered trademarks of Microsoft Corporation. IBM is a registered trademark of International Business Machines Corporation. General Notice: Other product names used herein are for identification purposes only and may be trademarks of their respective owners. Epson disclaims any and all rights in those marks. Copyright 2004 by Seiko Epson Corporation, Nagano, Japan.

Setup Guide

English

7290U.TOC 6/11/04

Contents
Introduction Where to Find More Information. 3 FCC Compliance Statement for United States Users. 3 WARNING. 4
Chapter 1 Setting up the Printer Unpacking the Printer. 6 Remove the protective materials. 6 Assembling the Printer. 7 Connecting the Printer to Your Computer. 11 Connecting the printer. 11 Plugging in the Printer. 12
Chapter 2 Safety Instructions Warnings, Cautions, and Notes. 13 Hot Parts Caution Symbol. 13 Important Safety Instructions. 13

INTRO.fm 6/11/04

Where to Find More Information
This Setup Guide provides you with instructions on operating the impact dot matrix printer PLQ-20/PLQ-20M. You can find information on the basic operation in this guide. But if you wish for more information, refer to the Reference Guide, Paper Specification, and Programming Guide. These guides are included on the User CD-ROM. If you want the User CD-ROM, contact your dealer.
FCC Compliance Statement for United States Users
This equipment has been tested and found to comply with the limits for a Class B digital device, pursuant to Part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference in a residential installation. This equipment generates, uses, and can radiate radio frequency energy and, if not installed and used in accordance with the instructions, may cause harmful interference to radio or television reception. However, there is no guarantee that interference will not occur in a particular installation. If this equipment does cause interference to radio and television reception, which can be determined by turning the equipment off and on, the user is encouraged to try to correct the interference by one or more of the following measures. Reorient of relocate the receiving antenna Increase the separation between the equipment and receiver

Introduction

Connect the equipment into an outlet on a circuit different from that to which the receiver is connected Consult the dealer or an experienced radio/TV technician for help

WARNING

The connection of a non-shielded equipment interface cable to this equipment will invalidate the FCC Certification of this device and may cause interference levels which exceed the limits established by the FCC for this equipment. It is the responsibility of the user to obtain and use a shielded equipment interface cable with this device. If this equipment has more than one interface connector, do not leave cables connected to unused interfaces. Changes or modifications not expressly approved by the manufacturer could void the users authority to operate the equipment.

For Canadian users

This Class B digital apparatus complies with Canadian ICES-003. Cet appareil numrique de la classe B est conforme la norme NMB-003 du Canada.
DECLARATION of CONFORMITY
According to 47CFR, Part 2 and 15 for Class B Personal Computers and Peripherals; and/or CPU Boards and Power Supplies used with Class B Personal Computers: We: Located at: EPSON AMERICA, INC. MS 3-Kilroy Airport Way Long Beach, CA 90806 Telephone: (562) 290-5254
Declare under sole responsibility that the product identified herein, complies with 47CFR Part 2 and 15 of the FCC rules as a Class B digital device. Each product marketed, is identical to the representative unit tested and found to be compliant with the standards. Records maintained continue to reflect the equipment being produced can be expected to be within the variation accepted, due to quantity production and testing on a statistical basis as required by 47CFR 2.909 Operation is subject to the following two conditions: (1) this device may not cause harmful interference, and (2) this device must accept any interference received, including interference that may cause undesired operation. EPSON Trade Name: Type of Product: Dot Impact Printer Model: P381A

SETUP.FM 6/11/04

Chapter 1

Setting up the Printer

Unpacking the Printer
These items are included in the box with your printer.

printer

power code

ribbon cartridge

Remove the protective materials
Follow the directions written on the cardboard box to remove the protective materials. Save all packing and protective materials in case you need to ship the printer in the future.
1. Make sure the printer is turned off and unplugged. 2. Hold both sides of the printer cover and move it upward to open it.
3. Push the release lever to move the upper mechanism forward. Make sure that you push the lever until it clicks.

Assembling the Printer

4. Slide the print head to the middle of the printer by hand.
5. Remove the ribbon cartridge from the package. 6. Place the plastic hooks on the ribbon cartridge into the slots of the printer. Then press both sides of the cartridge until it clicks into place.
8. Put the ribbon guide at the bottom of the print head and push it up until it clicks into place.
7. Hold both sides of the ribbon guide and pull it down until it is out of the cartridge.
9. Turn the ribbon-tightening knob to help feed the ribbon into place.
Caution: The ribbon should not be twisted or creased.
10. Pull the release lever back to move the upper mechanism to its original position. Make sure that you pull the lever until it clicks.
11. Close the printer cover.

Serial

Connecting the Printer to Your Computer

Connecting the printer

Make sure both the printer and computer are turned off, then connect the interface into the printer and computer. Use USB, Serial, or Parallel cable to connect the printer and computer. Note: The interface cable connectors have only one correct orientation. Ensure the correct orientation of a connector before inserting it into the appropriate port.

USB Parallel

Caution: Make sure that you move the upper mechanism by pulling the release lever. Do not pull the mechanism by hand. It may damage the printer.

Plugging in the Printer

Make sure the printer is turned off, then plug the power cord into the printers AC inlet and a properly grounded electrical outlet.

SAFE.fm 6/11/04

Chapter 2

Safety Instructions

Warnings, Cautions, and Notes
Warnings must be followed carefully to avoid bodily injury. Cautions must be observed to avoid damage to your equipment.
Notes contain important information and useful tips on the operation of your printer.

Hot Parts Caution Symbol

This symbol is placed on the print head and other parts to indicate that they may be hot. Never touch those parts just after the printer has been used. Let them cool for a few minutes before touching them.

Important Safety Instructions
Read all of these safety instructions before using the printer. In addition, follow all warnings and instructions marked on the printer itself.
When setting up the printer
Caution: Be sure the AC power cord meets the relevant local safety standards.
Do not place the printer on an unstable surface or near a radiator or heat source. Place the printer on a flat surface. The printer will not operate properly if it is tilted or placed at an angle. Do not place this product on a soft, unstable surface like a bed or a sofa, or a small, enclosed area, as this restricts ventilation. Do not block or cover the slots and openings in the printers cabinet, and do not insert objects through the slots. Use only the type of power source indicated on the printers label. If you are not sure of the power supply specifications in your area, contact your local power company or consult your dealer. Connect all equipment to properly grounded electrical outlets. Avoid using outlets on the same circuit as photocopiers or air control systems that regularly switch on and off. Do not use a damaged or frayed power cord. The power cord should be placed to avoid abrasions, cuts, fraying, crimping, kinking, and other damage. If you use an extension cord with the printer, make sure the total ampere rating of all devices plugged into the extension cord does not exceed the cords ampere rating. Also, make sure the total ampere of all devices plugged into the electrical outlet does not exceed the electrical outlets ampere rating.
This products power cord is for use with this product only. Use with other equipment may result in fire or electric shock. When connecting this product to a computer or other device with a cable, ensure the correct orientation of the connectors. Each connector has only one correct orientation. Inserting a connector in the wrong orientation may damage both devices connected by the cable. Place the printer where you can easily connect it to a network interface cable, if necessary. Leave adequate room around the printer for easy operation and maintenance. Avoid places subject to shocks and vibrations. Place the printer near a wall outlet where you can easily unplug the power code. Keep the entire computer system away from potential sources of electromagnetic interference, such as loudspeakers or the base units of cordless telephones. Avoid electrical outlet controlled by wall switches or automatic timers. An interruption in power can erase information in the memory of your printer or computer. Also avoid outlets on the same circuit as large motors or other appliances that can cause voltage fluctuations. Use a grounded power outlet; do not use an adapter plug. If you plan to use a printer stand, follow these guidelines: Use a stand that can support at least 15 kg (33.1 lb) for PLQ-20 or 17 kg (37.5 lb) for PLQ-20M.
Use only the power cord that comes with this product. Use of another cord may result in fire or electric shock.

Never use a stand that tilts the printer. The printer should always be kept level. Position your printers power cord and interface cable so they do not interfere with paper feeding. If possible, secure the cables to a leg of the printer stand.
When maintaining the printer
Unplug the printer before cleaning it, and always clean it with a piece of damp cloth only. Do not spill liquid onto the printer. Except as specifically explained in this guide, do not attempt to service the printer yourself. Unplug the printer and refer servicing to qualified service personnel under the following conditions: i. If the power cord or plug is damaged.
ii. If liquid has entered the printer. iii. If the printer has been dropped or the cabinet damaged. iv. If the printer does not operate normally or exhibits a distinct change in performance. Adjust only those controls that are covered by the operating instructions. If you plan to use the printer in Germany, observe the following: To provide adequate short-circuit protection and over-current protection for this printer, the building installation must be protected by a 10- or 16-amp circuit breaker.

When loading paper

Use passbooks and paper that have more than 60% reflectance. When you use a passbook, set Passbook mode to On and set Binding mode to the method for the passbooks binding in the default settings mode. Do not load passbooks that are creased or have ripped seam. Do not use a passbook that has any metallic parts such as staplers or metal clips. Do not use a passbook with sticky parts such as stamps or seals. Do not use a passbook that has any pages smaller than the cover page. Do not print on the front or back cover of a passbook. Printing can be done only when the passbook is opened. When you use paper that is shorter than 110.0 mm, set the paper eject direction to front. The factory set default is front. Refer to the Programming Guide for details. Do not insert paper that is curled or has been folded into the slot when you load it. Do not punch holes in the area from 25.0 to 40.0 mm from the left edge of paper.
When operating the printer
Avoid using or storing the printer in places subject to rapid changes in temperature and humidity. Keep it away from direct sunlight, strong light, heat sources or excessive moisture or dust.

Adjust only those controls that are covered in the user documentation. Improper adjustment of other controls may result in damage requiring extensive repair by a qualified technician. Whenever you turn off the printer, wait at least five seconds before turning it back on; otherwise, you may damage the printer. Do not turn off the printer while it is printing the self-test. Always press the Offline button to pause printing. Then turn off the printer. Do not turn off the printer while it is printing the hex dump. Always press the Offline button to pause printing. Then turn off the printer. Do not reconnect the power cord to an electrical outlet that has the wrong voltage for your printer. Never replace the print head yourself; you may damage the printer. Also, other parts of the printer must be checked when the print head is replaced. You need to move the print head by hand to replace the ribbon cartridge. If you have just used the printer, the print head may be hot; let it cool for a few minutes before touching it. Note for German-speaking users: Bei Anschluss des Druckers an die Stromversorgung muss sichergestellt werden, dass die Gebaudeinstallation mit einer 10 Aoder 16 A-Sicherung abgesichert ist.

ENERGY STAR Compliance

As an ENERGY STAR Partner, Epson has determined that this product meets the ENERGY STAR guidelines for energy efficiency.
The International ENERGY STAR Office Equipment Program is an international program that promotes energy saving through the penetration of energy efficient computers and other office equipment. The program backs the development and dissemination of products with functions that effectively reduce energy consumption. It is an open system in which business proprietors can participate voluntarily. The targeted products are office equipment such as computers, monitors, printers, facsimiles, copiers, scanners, and multifunction devices. Their standards and logos are uniform among participating nations.

PLQ-20 Series

The reliable document and passbook printer for post offices, banks and public administration
The Epson PLQ-20 adds speed and versatility to printing in the banking, postal and public administration sectors. Built to last, it handles high volumes of passbooks, visas, tickets and other security documents with ease. Its also compact and connectable, with the flexibility to match your unique IT and space requirements.
Key features 24-pin impact document / passbook printer for media up to 2.6 mm thick High print speed of up to 480 cps (10 cpi) Time saving automatic sheet alignment and automatic print head adjustment features Easy to integrate into your IT environment with Olivetti PR2, Epson ESC / P2, Wincor 4915, IBM PPDS and IBM 4722 FP emulations
Long ribbon life of 10 million characters Optional space saving kit including top paper tray and rear paper guide Flexible connectivity with Parallel, Serial, Dual serial and USB (depends on model) Optional wireless and wired network interfaces Epson PLQ-20M and PLQ20-DM with additional magnetic stripe reader / writer (MSRW) Remote upgrade management tool Configuration upgrade tool Advance printer information retrieval tool Faster printing The Epson PLQ-20 is fast and effective, with print speeds up to 480 cps (10 cpi), high paper throughput and the ability to handle passbooks and passports up to 2.6 mm thick. Whats more, convenient automatic sheet alignment and automatic print head adjustment features enable passbooks to be printed quickly and easily.
Performance and reliability This impact printer is built to last, with a mean volume between failure (MVBF) of 7 million lines, a mean time between failure (MTBF) of min. 10,000 power on hours and a print head life of 400 million strokes / wire. And the ribbon will not need to be changed for a long time, thanks to a lifetime of 10 million characters (draft) per ribbon.
Space saving The Epson PLQ-20 has a small footprint. It easily fits into offices with limited space. And with the optional space saving kit you can fit it in an even smaller area. It includes a top paper tray for storing forms and books neatly. Additionally a rear paper guide guides the paper after printing which saves space on the rear side of the printer. PLQ-20D can easily switch between two operators allowing to use one printer instead of two and therefore saving space.
Easy to use This impact printer makes fast, high quality printing simple. Users can change the ribbon easily, without any IT support thanks to the intuitive design of the printer.
Easy integration The Epson PLQ-20 will fit seamlessly into your existing IT environment with its ESCP/ P2, IBM and Wincor 4915 emulation settings and Olivetti PR2E default setting. It has standard Parallel, Serial and USB interfaces, and as an option you can also connect via USB to wired and wireless networks. The PLQ-20D and PLQ-20DM models feature two serial interfaces and a USB port, allowing the support of two users. Additionally it also supports IBM 4722 FP emulations for further ease of integration. Whatever your IT environment, Epson will endeavour to customise the Epson PLQ-20 to your specific requirements.
High capacity ribbon for up to 10 million characters (draft)
PLQ-20D version with 1 USB and 2 serial interfaces
The paper tray for a clean storage of documents (part of the space saving kit)
Optional space saving kit reduces footprint
Safe and easy ribbon exchange without requiring any IT support
PLQ-20 version with 1 USB, 1 parallel and 1 serial interface

Printer model

Epson Epson Epson Epson
PLQ-20 (standard version) PLQ-20M (MSRW version) PLQ-20D (serial 2 x version) PLQ-20DM (serial 2 x MSRW version)
Emulations Software tools
Olivetti PR2E, Epson ESC/P2, Wincor 4915, IBM PPDS, IBM 4722 FP Remote upgrade management tool, Configuration upgrade tool, Advance printer information retrieval tool 64kb: PLQ-20, PLQ-20M / 128kb: PLQ-20D, PLQ-20DM < 53 dB(A) without MSRW, < 55 dB(A) with MSRW V 60 W (print), 7,5 W stand-by, 0 W powered off mode Energy Star compliant Print head: 400 million strokes, MVBF: 7 million lines, MTBF: 10000 power on hours Standard: 384 x 280 x 203 mm (W x D x H) 7,7 kg Ribbon Cartridge black capacity: 10 million lines (draft), Pack of 3: C13S015339 Codes: BCD binary coded decimal, 4 data bits, 1VCR parity control bit Formats: IBM3604, DIN / ISO, ISO7811, IBM4746, ANSI, HT-2751-CIZ, ISO8484 EpsonNet 802.11b/g Wireless and 10/100 Base Tx External Print Server EpsonNet 10/100 Base Tx USB External Print Server EpsonNet Wireless 802.11b Print Server (supports wireless printing functions) Space saving kit (2 parts) Standard: 12 month on-site Optional: 36 month on-site

Printing Method Number of Pins Columns Resolution Print Direction Print Speed
Impact dot matrix 24 pins 94 characters / line (10 cpi) max. 240 x 360 dpi Bidirectional with logic seeking
Input buffer Noise level Voltage range Power consumption
Reliability LQ (ESC/P2): 144 characters /second (12 cpi) LQ (ESC/P2): 120 characters /second (10 cpi) Draft (ESC/P2): 432 characters /second (12 cpi) Draft (ESC/P2): 360 characters /second (10 cpi) HighSpeed-Draft (ESC/P2): 576 characters/second (12 cpi) HighSpeed-Draft (ESC/P2): 480 characters/second (10 cpi) LQ (PR2): 144 characters /second (12 cpi) LQ (PR2): 120 characters /second (10 cpi) NLQ (PR2): 180 characters /second (12 cpi) NLQ (PR2): 180 characters /second (10 cpi) Draft (PR2): 360 characters /second (12 cpi) Draft (PR2): 360 characters /second (10 cpi) HighSpeed-Draft (PR2): 432 characters /second (12 cpi) HighSpeed-Draft (PR2): 480 characters /second (10 cpi) (Printing speed depends on the used OS and application programs) Passbook Thickness: 2,6 mm (depending on paper quality) Weight: g/m2, printable area: 241 x 220 mm Cut sheet multi part: max. 6 copies Thickness: 0,12 0,53 mm (depending on paper quality), Weight: g/m2, printable area: 245 x 297 mm Cut sheet single Thickness: 0,065 0,19 mm (depending on paper quality), Weight: g/m2, printable area: 245 x 297 mm Automatic platen gap adjustment Automatic sheet alignment Automatic border recognition www.epson-europe.com Character sets and tables 14 international character sets, legal Barcodes: Industrial 2 of 5, Code bar (NW-7), POSTNET, Code 128, Code 39, UPC-A, Interleaved 2 of 5, EAN-8, EAN-13 PLQ-20 version with 1 USB, 1 parallel and 1 serial interface PLQ-20D version with 1 USB and 2 serial interfaces
Dimensions Weight Consumables

Options

Paper Handling

Warranty

Paper Feeding

Release: 04/2007

Interfaces
All features and specifications described are subject to change without notice. EPSON is a registered trademark of SEIKO EPSON Corporation. Windows is a registered trademark of Microsoft Corporation in the United States and/or other countries. Company and product names are trademarks or registered trademarks of their respective companies.