HP LaserJet 1020

User Guide

HP LaserJet 1020 printer

Copyright information 2010 Copyright Hewlett-Packard Development Company, L.P. Reproduction, adaptation or translation without prior written permission is prohibited, except as allowed under the copyright laws. Part number: Q5911-90949 Edition 2, 06/2010 The information contained herein is subject to change without notice. The only warranties for HP products and services are set forth in the express warranty statements accompanying such products and services. Nothing herein should be construed as constituting an additional warranty. HP shall not be liable for technical or editorial errors or omissions contained herein. Trademark credits Microsoft and Windows are U.S. registered trademarks of Microsoft Corporation. ENERGY STAR and the ENERGY STAR mark are registered U.S. marks.

Table of contents

1 Printer basics..... 1 Quick access to more information.... 2 Web links for drivers, software, and support.. 2 HP LaserJet 1020 printer... 2 User guide links.... 2 Where to look for more information... 2 Printer configuration..... 3 HP LaserJet 1020 printer.... 3 Walkaround..... 4 Printer control panel..... 5 Media paths..... 6 Priority feed slot.... 6 Main input tray.... 6 Output bin.... 6 Printer connections.... 7 Connecting the USB cable.... 7 Printer software.... 8 Supported operating systems.... 8 Printer software for Windows computers.... 8 To install printer software for all other operating systems.. 8 Printer drivers..... 8 Printer properties (driver).... 8 Printer properties online help.... 9 Print setting priorities.... 9 Printer information page... 9 Printer information page.... 10 Printer Test page.... 10 Printer media considerations.... 11 Supported media sizes.... Printing tasks.... 13 Manual feed..... 14 Canceling a print job..... 15 Understanding print quality settings.... 16
Optimizing print quality for media types... 17 Guidelines for using media..... 18 Paper.... 18 Labels..... 18 Label construction... 19 Transparencies.... 19 Envelopes.... 19 Envelope construction.... 19 Envelopes with double-side seams.. 19 Envelopes with adhesive strips or flaps.. 20 Envelope storage.... 20 Cardstock and heavy media.... 20 Cardstock construction... 20 Cardstock guidelines.... 21 Letterhead and preprinted forms.... 21 Choosing paper and other media... 22 HP media..... 22 Media to avoid.... 22 Media that might damage the printer... 22 Loading media into the input trays.... 24 Priority feed slot..... 24 150-sheet main input tray... 24 Printing an envelope..... 25 Printing multiple envelopes.... 27 Printing on transparencies or labels.... 29 Printing on letterhead and preprinted forms.... 30 Printing on custom-size media and cardstock... 31 Printing on both sides of the paper (manual two-sided printing)... 32 Printing multiple pages on a single sheet of paper (N-up printing)... 34 Printing booklets.... 35 Printing watermarks.... Maintenance..... 39 Cleaning the printer.... 40 Cleaning the print cartridge area.... 40 Cleaning the printer media path.... 41 Changing the pickup roller.... 43 Cleaning the pickup roller.... 46 Changing the printer separation pad... 47 Redistributing toner.... 49 Changing the print cartridge.... 51
4 Problem solving..... 53 Finding the solution.... 54 Step 1: Is the printer set up correctly?... 54 Step 2: Is the Ready light on?.... 54 Step 3: Can you print a Printer Test page?... 54 Step 4: Is the print quality acceptable?... 55 Step 5: Is the printer communicating with the computer?.. 55 Step 6: Does the printed page look like you expected?... 55 Contact HP support.... 55 Status light patterns.... 56 Paper handling problems.... 58 Media jam.... 58 Print is skewed (crooked)... 58 More than one sheet of media feeds through the printer at one time.. 58 Printer does not pull media from the media input tray.. 58 Printer curled the media.... 59 Print job is extremely slow.... 59 Printed page is different than what appeared on screen... 60 Garbled, incorrect, or incomplete text... 60 Missing graphics or text, or blank pages... 60 Page format is different than on another printer... 61 Graphics quality..... 61 Printer software problems.... 62 Improving print quality.... 63 Light or faded print.... 63 Toner specks.... 63 Dropouts.... 63 Vertical lines..... 64 Gray background.... 64 Toner smear..... 64 Loose toner.... 65 Vertical repetitive defects.... 65 Misformed characters.... 65 Page skew.... 66 Curl or wave.... 66 Wrinkles or creases.... 66 Toner scatter outline.... 67 Water droplets on bottom edge.... 67 Clearing jams..... 68 Typical media jam locations.... 68 Removing a jammed page.... 68

Appendix A Printer specifications..... 71 Environmental specifications.... 72 Power consumption, electrical specifications, and acoustic emissions... 73 Physical specifications.... 74 Printer capacities and ratings.... 75 Memory specifications.... 76 Appendix B Regulatory information.... 77 FCC compliance.... 78 Declaration of Conformity statement... 79 Regulatory statements.... 80 Laser safety.... 80 Canadian DOC regulations... 80 EMC statement (Korea).... 80 Laser statement for Finland.... 80 Substances Table (China).... 81 Environmental product stewardship program... 82 Protecting the environment... 82 Ozone production.... 82 Power consumption.... 82 Toner consumption... 82 Paper use.... 82 Plastics.... 82 HP LaserJet print supplies.... 82 Return and recycling instructions.... 83 United States and Puerto Rico... 83 Multiple returns (more than one cartridge).. 83 Single returns... 83 Shipping.... 83 Non-U.S. returns.... 84 Paper.... 84 Material restrictions... 84 Disposal of waste equipment by users in private households in the European Union. 84 Chemical substances.... 84 Material Safety Data Sheet (MSDS).... 84 For more information.... 84 Material safety data sheet.... 86 Appendix C Warranty and licensing.... 87 Hewlett-Packard limited warranty statement... 88 Hewlett-Packard software license agreement... 89 Print cartridge limited warranty.... 90
Appendix D HP parts and accessories.... 91 Ordering supplies.... 92 Using HP print cartridges.... 93 HP policy on non-HP print cartridges... 93 Storing print cartridges... 93 Print cartridge life expectancy.... 93 Saving toner.... 93 Appendix E Service and support.... 95 Availability of support and service.... 96 Customer self-repair warranty service... 96 Guidelines for repacking the printer.... 97 How to contact HP.... 98 Index..... 99

Printer basics

This chapter provides information on the following topics: Quick access to more information Printer configuration Walkaround Printer control panel Media paths Printer connections Printer software Printer information page Printer media considerations
Quick access to more information
The following sections provide resources for additional information about the HP LaserJet 1020 printer.
Web links for drivers, software, and support
If you need to contact HP for service or support, use one of the following links.
In the United States, see http://www.hp.com/support/lj1020/. In other countries/regions, see http://www.hp.com/.

See Choosing paper and other media on page 22 for more information about media types.

Main input tray

The main input tray, accessed from the front of the printer, holds up to 150 sheets of 20-lb paper or other media. For information about media specifications, see Printer capacities and ratings on page 75. Media guides ensure the media is correctly fed into the printer and the print is not skewed (crooked on the media). The main input tray has both side and front media guides. When loading media, adjust the media guides to match the length and width of the media that you are using.

Output bin

The output bin is located on the top of the printer. Printed media is collected here in the correct sequence. The output media support provides improved stacking for large print jobs.

Printer connections

The HP LaserJet 1020 printer supports USB 2.0 High Speed connections.

Connecting the USB cable

1. 2. Plug the USB cable into the printer. Plug the other end of the USB cable into the computer when prompted to do so during the software installation.

Printer software

The following sections describe the supported operating systems and the software that is provided with the HP LaserJet 1020 printer. NOTE: Not all software is available in all languages.
Supported operating systems
The printer comes with software for the following operating systems: Windows Vista (32-bit and 64-bit) Windows XP (32-bit and 64-bit) Windows 7 (32-bit and 64-bit) Windows Server 2003 (32-bit and 64-bit) For more information about upgrading from Windows 2000 Server to Windows Server 2003, using Windows Server 2003 Point and Print, or using Windows Server 2003 Terminal Services and Printing, go to http://www.microsoft.com/.
Printer software for Windows computers
The following sections provide instructions for installing the printer software on various Windows operating systems and the software that is available to all users of the printer.
To install printer software for all other operating systems
Insert the software CD that came with the printer into the computer CD-ROM drive. Follow the onscreen installation instructions. NOTE: If the Welcome screen does not open, click Start on the Windows task bar, click Run, type Z:\setup (where Z is your CD drive letter), and click OK.

Understanding print quality settings
Print quality settings affect how light or dark the print is on the page and the style in which the graphics are printed. You can also use the print quality settings to optimize the print quality for a specific media type. See Optimizing print quality for media types on page 17 for more information. You can change the settings in the printer properties to accommodate the types of jobs you are printing. The following are the settings: 1. 2. FastRes 1200: This setting provides 1200 dpi effective output quality (600 x 600 x 2 dpi with HP Resolution Enhancement technology [REt]). 600 dpi: This setting provides 600 x 600 dpi output with Resolution Enhancement technology (REt) for improved text. EconoMode (Save Toner): Text is printed using less toner. This setting is useful when you are printing drafts. You can turn on this option independently of other print quality settings. Access the printer properties (or printing preferences in Windows XP, Windows Vista, and Windows 7). See Printer properties (driver) on page 8 for instructions. On the Finishing tab, select the print quality setting you want to use.
NOTE: Not all printer features are available in all drivers or operating systems. See the printer properties (driver) online Help for information about the availability of features for that driver. NOTE: To change the print quality settings for all future print jobs, access the properties through the Start menu in the Windows task bar. To change the print quality settings only for the current software application, access the properties through the Print Setup menu in the application you are using to print. See Printer properties (driver) on page 8 for more information.
Optimizing print quality for media types
Media type settings control the temperature of your printer's fuser. You can change the settings for the media that you are using to optimize the print quality. The HP LaserJet 1020 printer provides a number of print modes that allow the unit to adapt more specifically to the printer's media environment. The following tables provide an overview of the driver print modes. NOTE: When using the CARDSTOCK, ENVELOPE, LABEL, and ROUGH modes, the printer pauses between pages and the number of pages per minute decreases.

Labels

HP recommends that you print labels from the priority feed slot.
CAUTION: Do not feed a sheet of labels through the printer more than once. The adhesive degrades and might damage the printer.

Label construction

When selecting labels, consider the quality of the following components: Adhesives: The adhesive material should be stable at 200C (392F), the printer's maximum temperature. Arrangement: Only use labels with no exposed backing between them. Labels can peel off sheets that have spaces between the labels, causing serious jams. Curl: Prior to printing, labels must lie flat with no more than 13 mm (0.5 inches) of curl in any direction. Condition: Do not use labels with wrinkles, bubbles, or other indications of separation.

Transparencies

Transparencies must be able to withstand the printer's maximum temperature of 200C (392F).

Envelopes

HP recommends that you print envelopes from the priority feed slot.

Envelope construction

Envelope construction is critical. Envelope fold lines can vary considerably, not only between manufacturers, but also within a box from the same manufacturer. Successful printing on envelopes depends upon the quality of the envelopes. When selecting envelopes, consider the following components: Weight: The weight of the envelope paper should not exceed 90 g/m2 (24 lb) or jamming might result. Construction: Prior to printing, envelopes should lie flat with less than 6 mm (0.25 inches) curl and should not contain air. Envelopes that trap air might cause problems. Do not use envelopes that contain clasps, snaps, tie strings, transparent windows, holes, perforations, cut outs, synthetic materials, stamping, or embossing. Do not use envelopes with adhesives that do not require moistening, but rely instead on pressure to seal them. Condition: Make sure that the envelopes are not wrinkled, nicked, or otherwise damaged. Make sure that the envelopes do not have any exposed adhesive. Sizes: The envelope sizes range from 90 x 160 mm (3.5 x 6.3 inches) to 178 x 254 mm (7 x 10 inches).
Envelopes with double-side seams
An envelope with double-side-seam construction has vertical seams at both ends of the envelope rather than diagonal seams. This style might be more likely to wrinkle. Make sure that the seam extends all the way to the corner of the envelope as shown in the following illustration.
acceptable envelope construction unacceptable envelope construction
Envelopes with adhesive strips or flaps
Envelopes with a peel-off adhesive strip or with more than one flap that folds over to seal must use adhesives compatible with the heat and pressure in the printer. The printer's maximum temperature is 200C (392F). The extra flaps and strips might cause wrinkling, creasing, or jams.

Envelope storage

NOTE: Not all printer features are available from all drivers or operating systems. See the printer properties (driver) online Help for information about availability of features for that driver. 5. 6. On the Paper/Quality tab, select Envelope as the media type. Print the envelopes.
Printing on transparencies or labels
Use only transparencies and labels that are recommended for use in laser printers, such as HP transparency film and HP LaserJet labels. See Printer media considerations on page 11 for more information. CAUTION: Be sure to set the correct media type in the printer settings as instructed below. The printer adjusts the fuser temperature according to the media type setting. When printing on special media such as transparencies or labels, this adjustment prevents the fuser from damaging the media as it passes through the printer. CAUTION: Inspect the media to make sure that it is not wrinkled or curled and that it does not have any torn edges or missing labels. 1. 2. 3. 4. 5. Load a single page in the priority feed slot or load multiple pages in the main input tray. Make sure that the top of the media is forward and the side to be printed (rough side) is facing up. Adjust the media guides. Access the printer properties (or printing preferences in Windows XP, Windows Vista, and Windows 7). See Printer properties (driver) on page 8 for instructions. On the Paper/Quality tab, choose the correct media type. Print the document.
Printing on letterhead and preprinted forms
The HP LaserJet 1020 printer can print on letterhead and preprinted forms that can withstand temperatures of 200C (392F). 1. 2. 3. 4. Load the paper with the top forward and the side to be printed facing up. Adjust the media guides to fit the width of the paper. Access the printer properties (or printing preferences in Windows XP, Windows Vista, and Windows 7). See Printer properties (driver) on page 8 for instructions. On the Paper/Quality tab, choose the correct media type. Print the document. To print using manual feed, see Manual feed on page 14.
NOTE: To print a single-page cover letter on letterhead, followed by a multiple-page document, load the standard paper in the main input tray, and then feed the letterhead face up in the priority feed slot.
Printing on custom-size media and cardstock
The HP LaserJet 1020 printer can print on custom-size media or cardstock between 76 x 127 mm (3 x 5 inches) and 216 x 356 mm (8.5 x 14 inches). Use the main input tray for multiple sheets. See Main input tray on page 6 for the supported media sizes.

Clean the outside of the printer with a clean, damp cloth when necessary.
CAUTION: Do not use ammonia-based cleaners on or around the printer. During the printing process, media, toner, and dust particles can accumulate inside the printer. Over time, this buildup can cause print quality problems, such as toner specks or smearing, and paper jams. To correct and prevent these types of problems, you can clean the print cartridge area and the printer media path.
Cleaning the print cartridge area
You do not need to clean the print cartridge area often. However, cleaning this area can improve the quality of your printed sheets. 1. Turn the printer off, and then unplug the power cord. Wait for the printer to cool.
Open the print cartridge door, and remove the print cartridge.
CAUTION: To prevent damage, do not expose the print cartridge to light. Cover the print cartridge if necessary. Also, do not touch the black sponge transfer roller inside the printer. By doing so, you can damage the printer.

Chapter 3 Maintenance

With a dry, lint-free cloth, wipe any residue from the media path area and the print cartridge cavity.
Replace the print cartridge, and close the print cartridge door.
Plug the printer into the power outlet, and then turn on the printer.
Cleaning the printer media path
If you are experiencing toner specks or dots on the printouts, you can use the HP LaserJet cleaning utility to remove excess media and toner particles that can accumulate on the fuser assembly and rollers. Cleaning the media path might extend the life of the printer.
NOTE: For best results use a sheet of transparency. If you do not have any transparencies, you can use copier-grade media, 70 to 90 g/m2 (18 to 24 lb), with a smooth surface. 1. 2. 3. Make sure that the printer is idle and the Ready light is on. Load the media in the input tray. Print a cleaning page. Access the printer properties (or printing preferences in Windows XP, Windows Vista, and Windows 7). See Printer properties (driver) on page 8 for instructions.
NOTE: The cleaning process takes approximately 3 minutes. The cleaning page will stop periodically during the cleaning process. Do not turn the printer off until the cleaning process has finished. You might need to repeat the cleaning process several times to thoroughly clean the printer.

Table 4-2 Control panel light message (continued)
Light status State of the printer Attention: door open, media out, no print cartridge, or media jam This printer is in an error state that requires operator intervention. Action Check the following: The print cartridge door is completely closed. Media is loaded. See Loading media into the input trays on page 24 for instructions. The print cartridge is correctly installed in the printer. See Changing the print cartridge on page 51 for instructions. There is no media jam. See Clearing jams on page 68 for instructions.
Printer initialization A printer initialization is taking place. Fatal error All lights are on.

No action is necessary.

Unplug the printer for 30 minutes, and then plug the printer back in power outlet. If the printer still has an error, contact HP Support. See Contact HP support on page 55.

All lights are off.

Make sure that there is power. Unplug both ends of the power cord, and then plug the power cord back into the printer and the power outlet.
Return to Finding the solution on page 54.

Paper handling problems

Choose the item that best describes the problem: Media jam on page 58 Print is skewed (crooked) on page 58 More than one sheet of media feeds through the printer at one time on page 58 Printer does not pull media from the media input tray on page 58 Printer curled the media on page 59 Print job is extremely slow on page 59

Media jam

See Clearing jams on page 68 for more information. Make sure that you are printing with media that meets specifications. See Printer media considerations on page 11 for more information. Do not print on used paper. Make sure that you are printing with media that is not wrinkled, folded, or damaged. Make sure that the printer is clean. See Cleaning the printer on page 40 for more information.
Print is skewed (crooked)
A small amount of skew is normal and might become obvious when using preprinted forms. See Page skew on page 66 for more information. Adjust the media guides to the width and length of the media that you are using and try reprinting. See Media paths on page 6 or Loading media into the input trays on page 24 for more information.
More than one sheet of media feeds through the printer at one time
The media input tray might be too full. See Loading media into the input trays on page 24 for more information. Make sure that the media is not wrinkled, folded, or damaged. Try paper from a new ream. Do not fan the paper before loading it into the input tray. The printer separation pad might be worn. See Changing the printer separation pad on page 47 for more information.

Missing graphics or text, or blank pages
Make sure that your file does not contain blank pages. The sealing tape might still be in the print cartridge. Remove the print cartridge, and pull the tab on the end of the cartridge until the entire length of the tape is removed. Reinstall the print cartridge. See Changing the print cartridge on page 51 for instructions. The graphic settings in the printer properties might not be correct for the type of job that you are printing. Try a different graphic setting in the printer properties. See Printer properties (driver) on page 8 for more information. Clean the printer, particularly the contacts between the print cartridge and the power supply.
Page format is different than on another printer
If you used an older or different printer driver (printer software) to create the document or the printer properties settings in the software are different, the page format might change when you try to print using your new printer driver or settings. To help eliminate this problem, try the following: Create documents and print them using the same printer driver (printer software) and printer properties settings regardless of which HP LaserJet printer you use to print them. Change the resolution, paper size, font settings, and other settings. See Printer properties (driver) on page 8 for more information.

Graphics quality

The graphics settings might be unsuitable for your print job. Check the graphic settings, such as resolution, in the printer properties and adjust them as necessary. See Printer properties (driver) on page 8 for more information. NOTE: Some resolution might be lost when converting from one graphics format to another. Return to Finding the solution on page 54.
Printer software problems
Table 4-3 Printer software problems
Problem A printer driver for the HP LaserJet 1020 printer is not visible in the Printer folder. Solution Restart the computer. Reinstall the printer software. In the Windows task bar, click Start, select Programs, select HP, select HP LaserJet 1020 series, and click Uninstall HP LaserJet 1020 series. Turn the printer off. Install the printer software from the CD. Turn the printer back on. NOTE: Close any applications that are running. To close an application that has an icon in the system tray, right-click the icon, and select Close or Disable. Try plugging the USB cable into a different USB port on the computer. If you are trying to print to a shared printer, in the Windows task bar, click Start, select Settings, and select Printers. Double-click the Add Printer icon. Follow the instructions in the Add Printer Wizard. Restart the computer. Reinstall the printer software. In the Windows task bar, click Start, select Programs, select HP, select HP LaserJet 1020 series, and click Uninstall HP LaserJet 1020 series. Turn the printer off. Install the printer software from the CD. Turn the printer back on. NOTE: Close any applications that are running. To close an application that has an icon in the task bar, rightclick the icon, and select Close or Disable. Check the amount of free space on the drive where you are installing the printer software. If necessary, free up as much space as you can, and reinstall the printer software. If necessary, run the Disk Defragmenter, and reinstall the printer software. Restart the computer. Verify that all of the cables are properly seated and within specifications. This includes the USB and power cables. Try a new cable. Reinstall the printer software. In the Windows task bar, click Start, select Programs, select HP, select HP LaserJet 1020 series, and click Uninstall HP LaserJet 1020 series. Turn the printer off. Install the printer software from the CD. Turn the printer back on. NOTE: Close any applications that are running. To close an application that has an icon in the task bar, rightclick the icon, and select Close or Disable.

Loose toner

Clean the inside of the printer. See Cleaning the printer on page 40 for instructions. Check the media type and quality. See Printer media considerations on page 11 for more information. Install a new HP print cartridge. See Changing the print cartridge on page 51 for instructions. In your printer driver, make sure that the appropriate media type is selected. Plug the printer directly into an AC outlet instead of into a power strip.
Vertical repetitive defects
The print cartridge might be damaged. If a repetitive mark occurs at the same spot on the page, install a new HP print cartridge. See Changing the print cartridge on page 51 for instructions. The internal parts might have toner on them. See Cleaning the printer on page 40 for more information. If the defects occur on the back of the page, the problem will probably correct itself after a few more printed pages. In your printer driver, make sure that the appropriate media type is selected.

Misformed characters

If characters are improperly formed, producing hollow images, the media stock might be too slick. Try a different media. See Printer media considerations on page 11 for more information. If characters are improperly formed, producing a wavy effect, the printer might need service. Print a Printer Test page. If the characters are improperly formed, contact an HP-authorized dealer or service representative. See How to contact HP on page 98 for more information.

Page skew

Make sure that the media is loaded correctly and the media guides are not too tight or too loose against the media stack. See Loading media into the input trays on page 24 for more information. The input bin might be too full. See Loading media into the input trays on page 24 for more information. Check the media type and quality. See Printer media considerations on page 11 for more information.

Curl or wave

Check the media type and quality. Both high temperature and humidity cause media to curl. See Printer media considerations on page 11 for more information. The media might have been in the input tray too long. Turn over the stack of media in the tray. Also, try rotating the media 180 in the input tray. The fuser temperature might be too high. In your printer driver, make sure that the appropriate media type is selected. If the problem persists, select a media type that uses a lower fuser temperature, such as transparencies or light media.

Wrinkles or creases

Make sure that media is loaded properly. See Loading media into the input trays on page 24 for more information. Check the media type and quality. See Printer media considerations on page 11 for more information. Turn over the stack of media in the tray. Also, try rotating the media 180 in the input tray. For envelopes, this can be caused by air pockets inside the envelope. Remove the envelope, flatten the envelope, and try printing again.

Duty cycle

Memory specifications

Base memory 2 MB RAM

Regulatory information

FCC compliance

This equipment has been tested and found to comply with the limits for a Class B digital device, pursuant to Part 15 of the FCC rules. These limits are designed to provide reasonable protection against harmful interference in a residential installation. This equipment generates, uses, and can radiate radio frequency energy. If it is not installed and used in accordance with the instructions, it may cause harmful interference to radio communications. However, there is no guarantee that interference will not occur in a particular installation. If this equipment does cause harmful interference to radio or television reception, which can be determined by turning the equipment off and on, the user is encouraged to try to correct the interference by one or more of the following measures: Reorient or relocate the receiving antenna. Increase separation between equipment and receiver. Connect equipment to an outlet on a circuit different from that to which the receiver is located. Consult your dealer or an experienced radio/TV technician.
NOTE: Any changes or modifications to the printer that are not expressly approved by HewlettPackard could void the user's authority to operate this equipment. Use of a shielded interface cable is required to comply with the Class B limits of Part 15 of FCC rules.
Appendix B Regulatory information
Declaration of Conformity statement
Declaration of Conformity according to ISO/IEC Guide 22 and EN 45014 Manufacturer's Name: Manufacturer's Address: declares that the product Product Name: Regulatory Model 3): Product Options: Safety: HP LaserJet 1020 BOISB-0207-00 ALL Hewlett-Packard Company 11311 Chinden Boulevard, Boise, Idaho 83714-1021, USA
conforms to the following Product Specifications: IEC 60950:2001-1 / EN 60950:2001-1 IEC 60825-1:1993 +A1:1997 +A2:2001 / EN 60825-1:1994 +A11:1996 +A2:2001 (Class 1 Laser/LED Product) GB4943-2001 CISPR 22:1997 / EN 55022:1998 Class B1) EN 61000-3-2:2000 EN 61000-3-3:1995 / A1:2001 EN 55024:1998 FCC Title 47 CFR, Part 15 Class B2) / ICES-003, Issue 4 GB9254-1998, GB17625.1-1998
Supplementary Information: The product herewith complies with the requirements of the EMC Directive 89/336/EEC and the Low Voltage Directive 73/23/EEC, and carries the CE-marking accordingly. 1) The product was tested in a typical configuration with Hewlett-Packard Personal Computer Systems. Compliance testing of product to standard with exception of clause 9.5, which is not yet in effect. 2) This Device complies with Part 15 of the FCC Rules. Operation is subject to the following two Conditions: (1) this device may not cause harmful interference, and (2) this device must accept any interference received, including interference that may cause undesired operation. 3) For regulatory purposes, this product is assigned a Regulatory model number. This number should not be confused with the product name or the product number(s). Boise, Idaho 83714, USA 19 August 2004 For Regulatory Topics ONLY: Australia Contact: Product Regulations Manager, Hewlett-Packard Australia Ltd., 31-41 Joseph Street, Blackburn, Victoria 3130, Australia. European Contact: Your Local Hewlett-Packard Sales and Service Office or Hewlett-Packard GmbH, Department HQ-TRE / Standards Europe, Herrenberger Strae 140, D-71034 Bblingen, Germany, (FAX: +49-7031-14-3143) USA Contact: Product Regulations Manager, Hewlett-Packard Company, PO Box 15, Mail Stop 160, Boise, Idaho 83707-0015, USA, (Phone: 208-396-6000)

Appendix C Warranty and licensing
Hewlett-Packard software license agreement
ATTENTION: USE OF THE SOFTWARE IS SUBJECT TO THE HP SOFTWARE LICENSE TERMS SET FORTH BELOW. USING THE SOFTWARE INDICATES YOUR ACCEPTANCE OF THESE LICENSE TERMS. HP SOFTWARE LICENSE TERMS The following License Terms govern your use of the accompanying Software unless you have a separate signed agreement with Hewlett-Packard. License Grant. Hewlett-Packard grants you a license to use one copy of the Software. "Use" means storing, loading, installing, executing, or displaying the Software. You may not modify the Software or disable any licensing or control features of the Software. If the Software is licensed for "concurrent use," you may not allow more than the maximum number of authorized users to Use the Software concurrently. Ownership. The Software is owned and copyrighted by Hewlett-Packard or its third-party suppliers. Your license confers no title to, or ownership in, the Software and is not a sale of any rights in the Software. Hewlett-Packard's third-party suppliers may protect their rights in the event of any violation of these License Terms. Copies and Adaptations. You may only make copies or adaptations of the Software for archival purposes or when copying or adaptation is an essential step in the authorized Use of the Software. You must reproduce all copyright notices in the original Software on all copies or adaptations. You may not copy the Software onto any public network. No Disassembly or Decryption. You may not disassemble or decompile the Software unless HP's prior written consent is obtained. In some jurisdictions, HP's consent may not be required for limited disassembly or decompilation. Upon request, you will provide HP with reasonably detailed information regarding any disassembly or decompilation. You may not decrypt the Software unless decryption is a necessary part of the operation of the Software. Transfer. Your license will automatically terminate upon any transfer of the Software. Upon transfer, you must deliver the Software, including any copies and related documentation, to the transferee. The transferee must accept these License Terms as a condition to the transfer. Termination. HP may terminate your license upon notice for failure to comply with any of these License Terms. Upon termination, you must immediately destroy the Software, together with all copies, adaptations, and merged portions in any form. Export Requirements. You may not export or re-export the Software or any copy or adaptation in violation of any applicable laws or regulations. U.S. Government Restricted Rights. The Software and any accompanying documentation have been developed entirely at private expense. They are delivered and licensed as "commercial computer software" as defined in DFARS 252.227-7013 (Oct 1988), DFARS 252.211-7015 (May 1991), or DFARS 252.227-7014 (Jun 1995), as a "commercial item" as defined in FAR 2.101(a) (Jun 1987), or as "Restricted computer software" as defined in FAR 52.227-19 (Jun 1987) (or any equivalent agency regulation or contract clause), whichever is applicable. You have only those rights provided for such Software and any accompanying documentation by the applicable DFARs or FAR clause or the HP standard software agreement for the product involved.

loose 65 low 63 print cartridge door 4 redistributing 49 scatter outline 67 smear 64 specks 63 storing print cartridges 93 transparencies guidelines for using 19 printing 29 tray main input 4 troubleshooting blank pages 60 contacting HP support 54 creases 66 curl 59 Demo page 54 dropouts 63 garbled text 60 gray background 64 incomplete text 60 light or faded print 63 loose toner 65 misformed characters 65 missing graphics or text 60 page skew 58 paper handling problems 54 poor graphics quality 60 print quality 54 printed page and expectations 55 printed page differs from onscreen page 55 printer setup 54 printer software problems 55 printer-computer communication 55 Ready light 54 solutions 54 toner scatter outline 67 toner smear 64 toner specks 63 vertical lines 64 vertical repetitive defects 65 wave 59 wrinkles 66 two-sided printing, manual 32
U USB port, location 4 user guide links 2 using HP print cartridges 93 W warranty customer self repair 96 print cartridge 90 product 88 watermarks, printing 37 Web sites Material Safety Data Sheet (MSDS) 84 web-based support 2

Index 101

102 Index
2010 Hewlett-Packard Development Company, L.P. www.hp.com
*Q5911-90949* *Q5911-90949*

Q5911-90949

HP LaserJet 1020 printer
The most affordable and compact HP LaserJet printer delivers simple set up and maintenance coupled with the legendary quality of HP LaserJet.

Economical

Expect a lot from so little. With FastRes 1200 dpi-

Effortless results

Just plug it in. Convenient, Hi-Speed USB 2.0
effective print quality and the reliable HP LaserJet print cartridge, the HP LaserJet 1020 produces crisp, clean text for your business documents. The printer also includes HP Resolution Enhancement technology (REt), a suite of proprietary image enhancement technologies. Working with the image-writing systems in the print cartridge, FastRes 1200 and HP REt ensure continuous, professional-quality printing.
Print high quality at low cost. The host-based
connectivity helps you quickly set up the printer. With support for Windows 98 SE, Me, 2000, and XP 32 bit, the printer fits right into your existing environment.
Easily access and replace supplies. Precisely
print driver is designed to quickly translate application output into high-quality raster print images. This driver handles print jobs using your PCs processor and memory rather than the printers, which lets you print more complex jobs without the cost of additional printer memory.
designed together with the printer, the HP LaserJet print cartridge is simple to use, featuring Ultraprecise toner and the imaging drum in one unit. Print cartridge installation and replacement is quick and convenient and just one cartridge makes supplies management easy.

HP reliability

Reduce costs with the HP LaserJet printing system.

Compact performer

Conserve space. The compact design saves
valuable workspace for the efficiency-minded micro and small business user: suitable for a desk, shelf, or other small, convenient spot.
Increase office efficiency. The printer boasts print
Secure real time savings and boost productivity to lower overall printing costs. The whole printing systemprinter, HP LaserJet Q2612A Black Print Cartridges with Ultraprecise technology, and HP papersis precisely engineered for optimal quality and reliability. Every HP LaserJet print cartridge must meet strict quality standards to deliver reliable results.
Take advantage of HPs legendary dependability.
speeds of up to 15 pages per minute (ppm) letter, and thanks to Instant-on Technology, the printer delivers a first page out in less than 10 seconds.
Enjoy media flexibility. A 150-sheet input tray, a
Rely on this low-maintenance printer to deliver top-level business documents day in and day out. A robust 5,000-page monthly duty cycle supports the printing needs of even the busiest user. HP printing and imaging systems help you create powerful, professional communications easily. Printers, supplies, accessories, and services are designed together to work together and are invented to meet your business needs.
single-sheet priority input slot for specialty paper, and a 100-sheet output bin provide the flexibility to print the documents you need. The printer supports plain paper up to legal size, as well as envelopes, transparencies, card stock, postcards, and labels.
HP LaserJet 1020 printer (Q5911A)

Technical specifications

Print speed First page out Resolution Processor Memory Duty cycle Media Input Output Sizes Weights Types Connectivity Interfaces Languages Client operating systems Dimensions (W by D by H) Weight Whats in the box Up to 15 ppm letter Less than 10 seconds 1200 dpi effective output quality (600 by 600 dpi with HP REt and FastRes 1200 technology) 234 MHz 2 MB RAM 5,000 pages per month 150-sheet input tray, single-sheet, specialty paper input slot 100-sheet face down bin Main tray: 5.8 by 8.27 to 8.5 by 14 in (147 by 211 to 216 by 356 mm); input slot: 3 by 5 in to 8.5 by 14 in (76 by 127 mm to 216 by 356 mm); letter, legal, executive, envelopes (No. 10, Monarch) Main tray: 16 to 28 lb bond (60 to 105 g/m2), input slot: 16 to 43 lb bond (60 to 163 g/m2) Paper (plain, LaserJet, photo), envelopes, transparencies, labels, cardstock, postcards Hi-Speed USB 2.0 port Host-based printing Microsoft Windows 2000 and XP 32 bit 14.6 by 9.5 by 8.2 in (370 by 242 by 209 mm) 11 lb (5 kg) HP LaserJet 1020 printer, HP LaserJet Q2612A Black Print Cartridge, Getting Started Guide, CD (includes software and users guide), power cord

Ordering information

Operating environment Operating temperature Storage temperature Operating humidity Storage humidity Acoustics1 Sound power Power specificationsto 90.5 degrees F (10 to 32.5 degrees C) 32 to 104 degrees F (0 to 40 degrees C) 20 to 80 percent relative humidity, non-condensing 10 to 80 percent relative humidity, non-condensing HP product HP LaserJet 1020 printer Print cartridge HP LaserJet Black Print Cartridge with Ultraprecise Technology 3 Cables USB, 2-meter A to B cable Media HP Multipurpose Paper, letter HP Printing Paper, letter HP LaserJet Paper, letter HP Laser Paper, letter HP Premium Choice Paper, letter HP Cover Paper, letter HP Matte Brochure Laser Paper, letter HP Soft Gloss Presentation Laser Paper, letter HP Soft Gloss Laser Paper, letter HP LaserJet Transparencies, letter HP LaserJet Tough Paper, letter HP LaserJet Paper, legal HP Multipurpose Paper, legal HP Care Packs 3-year, next-day exchange

Number Q5911A Q2612A

Printing: 6.2 B(A); Bystander position: 4.8 B(A) 110 to 127 VAC (+/- 10%), 50/60 Hz (+/- 2 Hz), 3.5 amps 220 to 240 VAC (+/- 10%), 50/60 Hz (+/- 2 Hz), 2 amps Power consumption Printing: 250 watts; Standby: 2 watts; Off: 0 watts Typical Electricity Consumption (TEC): 0.795 kWh/Week ENERGY STAR qualified models; see: www.hp.com/go/energystar Product certifications Safety certifications IEC 60950-1 (International), EN 60950-1 (EU), IEC 60825-1+A1+A2, UL/cUL Listed (US/Canada), other safety approvals as required by individual countries EMC certifications CISPR 22: 1997/EN 55022: 1998 Class B, EN 61000-3-2: 2000, EN 61000-3-3: 1995+A1, EN 55024: 1998+A1, FCC Title 47 CFR, Part 15 Class B (USA), ICES-003, Issue 4, (Canada), other EMC approvals as required by individual countries Warranty One-year limited warranty
C6518A HPM1120 HPP1122 HPJ1124 HPL285R HPU1132 Q2413A Q6543A Q6541A Q2415A C2934A Q1298A HPJ1424 HPM1420 UE504E
Declared per ISO 9296; values are subject to change. For current information, see www.hp.com/support/lj1020.
Power requirements are based on the country/region where the printer is sold. Do not convert operating voltages. This will damage the printer and void the product warranty.
LED status lights 100-sheet output bin Single-sheet priority input slot 150-sheet input tray
Average cartridge yield 2,000 standard pages. Declared yield value in accordance with ISO/IEC 19752.
Front door print cartridge access Hi-Speed USB 2.0 port
Copyright 2005-2007 Hewlett-Packard Development Company, L.P. The information contained herein is subject to change without notice. The only warranties for HP products and services are set forth in the express warranty statements accompanying such products and services. Nothing herein should be construed as constituting an additional warranty. HP shall not be liable for technical or editorial errors or omissions contained herein.

ENERGY STAR and the ENERGY STAR logo are registered U.S marks. Microsoft, Windows, and Windows XP are U.S.
registered trademarks of Microsoft Corporation. HP and the invent signature are trademarks of the Hewlett-Packard Company.
For more information, visit our website at www.hp.com.
5983-0788ENUC, 07/2007, Rev. 3.1