Setting up the printer

Getting Started Guide Step-by-step instructions for installing and setting up the printer.

Using the printer

Online User Guide Detailed information on using and troubleshooting the printer. Available on the CD-ROM that came with the printer. If you would like a hard copy, print the user guide using your printer.
Where to look for more information. 5
Online Help Information on printer options that are available from within printer drivers. To view a Help file, access the online Help through the printer driver.
HP JetDirect Print Server Administrators Guide* Step-by-step instructions for configuring the HP JetDirect print server.
*Accompanies printers that include an HP JetDirect print server (network card).
You can now register yourself as an HP Color LaserJet printer user on the HP Web Registration site at: http://www.hp.com/go/ColorLaserPrinter_register.
6 Where to look for more information.

Wheres the user guide?

The user guide for this printer is supplied in online format for viewing on your computer screen using Adobe Acrobat Reader. The user guide and Adobe Acrobat Reader are available on the CD-ROM. Note Adobe Acrobat Reader is only available for English on the CD-ROM. Go to http://www.adobe.com for the latest versions and additional languages.
Screen view of the online user guide in Acrobat Reader For help on using the online user guide, click on a link in the bookmark column ( [1] ). Or see page 2 of the user guide for links to other information. WWW For more information on buying various types of media to use with this printer go to U.S. http://www.hp.com/go/ljsupplies or Worldwide http://www.hp.com/ghp/buyonline.html.

Wheres the user guide? 7

Task 1
Prepare a location for the printer
Printer location Top view of the printer Side view of the printer

8 Task 1

Location requirements
The printer requires the following type of location:
a sturdy, level surface (do not tilt the printer more than 2) that is large enough to accommodate all four corners of the printer space around the printer, as shown in the figure on page 8.
The printer shown in the figure has the optional 500-sheet paper feeder and the optional duplex printing accessory installed. Prepare your location for the HP Color LaserJet 4550 series printer according to the optional accessories you will be installing.

G G G G G

a well-ventilated room with no abrupt changes in temperature or humidity room temperature 15 to 28 C (59 to 83 F) relative humidity 10% to 70% no exposure to chemicals or direct sunlight line voltage and frequency not varying more than 10% from the value stated on the printer nameplate (located on the back of the printer)

CAUTION

The prepared location must be level (not more than a 2 angle), able to support up to 77 kg (169 lb), and must support all four corners of the printer, duplex printing accessory, or 500-sheet paper feeder.

Task 1 9

Task 2

Unpack the printer

Package contents The following items are included in the printer box: 1 Printer HP JetDirect print server (4550N, 4550DN, and 4550HDN only) Hard disk (4550HDN only) 6 Optional Duplex Printing Accessory (4550DN and 4550HDN only) Optional Tray 3 (500-sheet paper feeder for the 4550DN and 4550HDN only) Getting started guide Four toner cartridges: black (K), magenta (M), cyan (C), and yellow (Y) Software CD-ROM: includes printer drivers and software, the online user guide, and the HP JetDirect Print Server Administrators Guide

10 Task 2

Power cord Control panel overlay (for non-English language users) Imaging drum
10 Parallel cable (base model only)

Task 2 11

Assembling the printer hardware
The following pages provide detailed instructions for installing the printer and the optional accessories:
Installing the optional 500-sheet paper feeder on page 13 Installing the optional duplex printing accessory on page 14 Installing the printer on page 15

WARNING!

This printer weighs approximately 57 kg (125 lb). When Tray 3 and the duplex printing accessory are installed, the printer weighs 77 kg (169 lb). Take all necessary precautions to move it. Whenever possible, use professional handlers or material handlers to move the printer. The prepared location must be level (not more than a 2 angle), able to support up to 77 kg (169 lb), and must support all four corners of the printer, duplex printing accessory, or 500-sheet paper feeder. Save all of the packing materials in case you need to repack and transport the printer at a later date.

12 Task 2

Installing the optional 500-sheet paper feeder
1 Using safe lifting techniques, remove the optional 500-sheet paper feeder from the box. Place the optional 500-sheet paper feeder in the prepared location that is suitable for installing the printer.

Task 2 13

Installing the optional duplex printing accessory
1 Using safe lifting techniques, remove the optional duplex printing accessory from the box.
Note For easier assembly during placement, line up the outside, beveled edges of the optional 500-sheet paper tray, the optional duplex printing accessory, and the printer. 2 If you have the optional 500-sheet paper feeder installed, use the guide pins on the optional 500-sheet paper feeder to align the optional duplex printing accessory.
CAUTION Avoid bending the guide pins while lowering the duplex printing accessory. 3 Gently lower the optional duplex printing accessory onto the optional 500-sheet feeder, or onto the prepared surface.

Task 4 19

Using media types
The printer control panel can be configured so that the printer draws certain media types from specific trays. This enables you, in the printer driver, to select media by type rather than by tray (source). Selecting media by type helps prevent accidental printing on special or expensive media. For example, if a tray is configured for letterhead, and you specify in the driver to print on plain paper, the printer will not accidentally print on letterhead from the letterhead tray. For more information on using the printer control panel to set the size and type of media for the input trays, see the online user guide. CAUTION Hewlett-Packard recommends using HP Color LaserJet Transparencies (C2934A for letter-size and C2936A for A4-size) for optimum printing results. Do not use DeskJet (inkjet) or monochrome transparencies in your printer. The transparencies can become overheated and melt, causing serious damage to your printer. For more information on buying various types of media to use with this printer go to U.S. http://www.hp.com/go/ljsupplies or Worldwide http://www.hp.com/ghp/buyonline.html.

20 Task 4

Loading media

To load Tray 1

1 Pull up the tray extension and slide the media-width guides all the way open. Load media with the print side (side to be printed on) facing the printer. Load up to 150 sheets of 75 g/m2 (20 lb) stock. Slide the media in until it sits squarely in the bottom of the tray. Slide the media-width guides in until they hold the media firmly in place without bending it. To load letterhead into Tray 1, load the letterhead with the print side facing the printer and with the top of the letterhead sitting in the bottom of the tray. For duplex (two-sided) printing, load letterhead with the print side facing away from the printer (not shown). Note For information on loading envelopes, transparencies, or other media types, see the online user guide that comes with the printer.

Task 4 21

To load Tray 2
1 Remove Tray 2 from the printer and place it on a flat surface. Remove the packing tape from the tray. Slide out the orange packing spacers from both sides of Tray 2 ( [1] ). Then press the bottom plate and remove the middle packing spacer ( [2] ). Set the rear media-length guide by squeezing the guide adjustment latch and sliding the back of the tray to the length of the media you are loading. Slide the media-width guides all the way open. Load media into Tray 2 with the print side facing down. Load up to 250 sheets of 75 g/m2 (20-lb) stock. Media capacity may vary with other media types.
CAUTION Place the media under the fill tabs. Do not load paper above the fill tabs. (Fill tabs are displayed and circled in illustration 5.)

22 Task 4

Make sure that the media is flat in the tray at all four corners and that the media fits under the metal corner tabs in front. Be careful not to bend the corners of the media. Bent media will not feed reliably. Slide the media-width guides in until they hold the media firmly in place without bending it. Insert Tray 2 into the printer.

Task 4 23

To load optional Tray 3
1 Remove the tray (Tray 3) from the 500-sheet paper feeder and remove the packing tape.
CAUTION Remove the two cardboard packing spacers from the back of Tray 3. If the packing spacers are not removed, paper jams will occur. (See pictures 1 and 2.) 2 Slide out the rear packing spacers from both sides of Tray 3 ( [1] ). Next slide out the front packing spacers ( [2] ). Then press the bottom plate and remove the middle packing spacer ( [3] ). Squeeze the guide release latch on the rear media-length guide and slide the guide to fit the media size you are loading. Slide the media-width guides all the way open by squeezing the release latch.

24 Task 4

Load media into Tray 3. Load up to 500 sheets of 75 g/m2 (20-lb) stock. Capacity may vary with other media types.
CAUTION Place the media under the fill tabs. Do not load paper above the fill tabs. (Fill tabs are displayed and circled in illustration 5.) 6 Slide the media-width guides in until they hold the media firmly in place without bending the media. Make sure that the media is flat in the tray at all four corners and that the media fits under the metal corner tabs in front. Be careful not to bend the corners of the media. Bent media will not feed reliably. Turn the media-size knob on the side of Tray 3 to the size of the media in the tray. Insert Tray 3 into the printer.

Task 4 25

Task 5
Set up the printer control panel (optional)
You might need to install the control panel overlay or replace the English overlay with one that displays your language. You also might need to configure the control panel to display messages in your language.
Installing or changing the control panel overlay
1 Locate the control panel overlay that came in the printer box and remove it from the bag. If you are installing an overlay, rather than replacing one, skip to step 4. Otherwise continue to step 2.
Gently lift out on both sides of the overlay that is currently installed on the printer. Grasp the bottom of the overlay, pull it down, and then lift it out.
Note When removing the control panel overlay, you may want to use a small flat-blade screw driver to gently pry off the control panel overlay.

26 Task 5

To install the new overlay, position it over the control panel and install the top side first. Insert the top tabs on the overlay into the slots on the printer face. Then push the overlay up and push in the bottom. Snap the overlay firmly onto the control panel.

Task 5 27

Changing the display language
1 Press and hold the SELECT key on the printer control panel while you turn the printer on by pressing the standby button (power switch). Continue holding SELECT until the control panel displays SELECT LANGUAGE (in English), and then release SELECT.

Task 6 31

10 When the top cover is shut, the carousel advances to the next toner cartridge slot. When the printer is ready, the control panel displays:
TONER POSITION (COLOR) = MISSING
11 Install the other three toner cartridges by repeating steps 3 through 10. Install them in the following order: 1. magenta 2. cyan 3. yellow Note You must close the top cover before installing the next toner cartridge.
12 After installing the fourth toner cartridge, close the top cover. CAUTION If you need to ship the printer in the future, remove the toner cartridges and imaging drum before shipping. Leave the printer turned on and continue to the next task.

32 Task 6

Task 7

Install the imaging drum

1 Locate the imaging drum package that came with the printer. Remove the imaging drum from the bag.
CAUTION Avoid exposing the imaging drum to direct light. Exposure to light for more than 15 seconds can seriously damage the imaging drum. 3 On the printer, pull open the front upper drawer until it stops. Align the imaging drum over the open drawer so that the arrow on top points to the rear of the printer, and the blue end cap on the side slides into the slot identified with the blue arrow. Slide the imaging drum down into place. Push the front upper drawer shut. Wait while the printer runs an internal color calibration. The calibration takes a few minutes. When the printer is ready, the control panel displays READY.
CAUTION If you need to ship the printer in the future, remove the toner cartridges and imaging drum before shipping.

Task 7 33

Task 8
Set PowerSave and test printer operation
PowerSave reduces power consumption when the printer is not in use. The factory default setting for PowerSave is on, and the time setting is 30 minutes. The instructions below explain how to change the time setting and how to turn PowerSave off.

Setting PowerSave

1 Press MENU on the control panel until CONFIGURATION MENU appears on the control panel display. Press ITEM until POWERSAVE TIME= 30 MIN * appears. Press VALUE + or VALUE to display other time-setting choices between 30 minutes and 4 hours. Press SELECT to save your choice. An asterisk ( * ) appears beside your saved choice.

READY.

Press GO. The control panel displays

34 Task 8

Testing printer operation
Print a configuration page to ensure that the printer is working properly. 1 Press MENU on the control panel until INFORMATION MENU appears on the control panel display. Press ITEM until PRINT CONFIGURATION appears. Press SELECT to print a configuration page. After about 30 seconds, the configuration page prints. If it does not print, see Troubleshooting checklist on page 56.

Leave the printer turned on and continue to the next task.

Task 8 35

Task 9
Connect the printer to the network (optional)
The HP Color LaserJet 4550N, 4550DN, and 4550HDN printers come with the HP JetDirect 610N print server, which supports RJ-45 (unshielded twisted pair) for 10/100Base-TX networks.
Connecting to a 10/100Base-TX network
Plug the connector of your unshielded twisted-pair cable into the RJ-45 port. The other end of the cable should be attached to the network. RJ-45 (10/100Base-TX) connection

36 Task 9

Task 10 Lock the printer control panel (optional)
You can prevent users from changing printer control panel settings by establishing a password and locking the printer control panel. The control panel offers multiple levels of security. You can lock certain control panel menus, allowing users to change the rest of the menus, or you can lock all of the menusand you can even lock the CANCEL JOB key. When the printer control panel is locked, unauthorized users who try to change settings at the control panel receive the following message:
ACCESS DENIED MENUS LOCKED

Levels of security

Lock Setting
0 = None 1 = Minimum 2 = Moderate
Control panel items locked
No items are locked Configuration Menu I/O Menu Configuration Menu I/O Menu Calibration Menu Configuration Menu I/O Menu Calibration Menu Resets Menu Calibration Menu Resets Menu Resets Menu Paper Handling Menu Paper Handling Menu Information Menu Printing Menu CANCEL JOB key

3 = Maximum

Use HP Web JetAdmin software, HP LaserJet Utility for Macintosh, or an ASCII escape sequence to perform this procedure. HP software is easier to use than an ASCII escape sequence. For instructions on locking the control panel by using either HP Web JetAdmin software or the HP LaserJet Utility for Macintosh, access the online Help for that software. WWW HP recommends that network administrators use HP Web JetAdmin to manage HP printers on a network. HP Web JetAdmin is available from the web at http://www.hp.com/support/net_printing.

Task 10 37

Using an ASCII PJL escape sequence
If you decide to use the ASCII escape sequence, you must use an MS-DOS or Windows ASCII editor to create the commands. The commands must also be sent to the printer by using a DOS COPY command or an ASCII file downloader utility. Note In the following examples, EC represents the escape character. For more information on using escape characters, see the PJL Technical Reference Manual. For a copy of this manual, contact your HP-authorized dealer.
To lock or unlock the printer control panel if a password has not been set, send the following ASCII sequence to the printer: EC%-12345X@PJL JOB @PJL DEFAULT CPLOCK=NONE (or MINIMUM, MODERATE, or MAXIMUM) @PJL EOJ EC%-12345X

To set the password, send the following ASCII sequence to the printer: EC%-12345X@PJL JOB @PJL DEFAULT PASSWORD=[numeric password (0 to 65535)] @PJL EOJ EC%-12345X
To lock or unlock the control panel if the password has been set, send the following ASCII sequence to the printer: EC%-12345X@PJL JOB PASSWORD=(numeric password) @PJL DEFAULT CPLOCK=NONE (or MINIMUM, MODERATE, or MAXIMUM) @PJL EOJ EC%-12345X

38 Task 10

Task 11 Connect a parallel cable (optional)
You can connect the printer to the computer using a bidirectional parallel cable (IEEE-1284 compliant) with a C-size connector to the printer and a B-size connector to the computer. HP recommends that the parallel cable length is no longer than 10 meters (30 ft) in length. The cable (HP part number C2946A) is included with the HP Color LaserJet 4550 printer. It must be purchased separately for the HP Color LaserJet 4550N, 4550DN, and 4550HDN printer. To order the parallel cable directly from HP in the U.S., call (800) 227-8164. See the online user guide for other in-country/region HP direct ordering phone numbers. WWW To order online, go to http://www.hp.com/ghp/buyonline.html.

Task 11 39

Connecting a parallel cable
1 Press the printer standby button (power switch) to turn the printer to standby mode, and turn off the computer to which you are connecting the parallel cable. Plug the parallel cable into the printers parallel port until it snaps into place. Plug the other end of the parallel cable into the computer. Tighten down the screws on the parallel cable to secure the cable to the computer. Turn the computer on and then turn the printer on.
Note Your computer will sense the printer if your computer is Plug and Play compatible. Follow the directions on your screen. To install the complete software package, cancel Plug and Play and continue to the next task. 4 Continue to the next page for instructions on verifying communication between the computer and the printer.

40 Task 11

To verify communication when using a parallel cable
1 At the computer, go to a DOS prompt (root directory) and type DIR>LPT1 and press ENTER.
If you are using a UNIX operating system, use the equivalent commands. At the printer, if the data light on the control panel stays on for more than a minute, press GO. Otherwise, continue to step 3. If a directory list prints, printer setup is complete. Now you can install the software to work with the new HP Color LaserJet 4550 printer. OR If an error message appears in the printer control panel display, see the Troubleshooting checklist on page 56 for more information. OR If the printer neither prints the directory list nor displays an error message on the control panel, check to see that all the power cables are plugged in and that all the cables connecting the printer to the computer are securely fastened. Remove any print sharing device or port security device which may be connected between the computer and printer.

Task 11 41

Task 12 Printing with the HP Fast InfraRed Receiver (optional)
The HP Fast InfraRed Receiver enables cableless printing from any IrDA-compliant portable device (such as a laptop computer) to the HP Color LaserJet 4550 printer (when the optional Fast InfraRed Receiver (FIR) accessory is installed). The printing connection is maintained by positioning the sending infrared (FIR) port within operating range. Note that the connection can be blocked by objects such as a hand, paper, direct sunlight, or any bright light shining into either the sending or receiving FIR port.

System requirements

In order to print with the HP Fast InfraRed Receiver, you will need:
The receiver connected to this printer IrDA-compliant portable or other IR-capable host supporting IRLPT or JetSend Communications Technology over IR Microsoft Windows 9x, Windows NT 4.0, Windows 2000 or Mac 8.5 with a LaserWriter 8.6 or higher driver.
Older non-IrDA-compliant portable computers may not be compatible with the HP Fast InfraRed Receiver. If you experience problems when attempting to print with the HP Fast InfraRed Receiver, contact the manufacturer or dealer of your portable computer to verify compatibility with the IrDA standard. For more information, see the user guide that came with the HP Fast InfraRed Receiver.

42 Task 12

Task 13 Prepare to install the software
Before the printer can be used, the software (printer drivers and optional printing utilities) must be installed on each computer printing to the printer. The software is on the CD-ROM that is included in the box with the printer. This section provides overviews and installation procedures for the following types of printer users:
individual user with an IBM-compatible computer directly connected to the printer by a parallel cable network administrator who is installing the printer on a network for network clients users with Macintosh-compatible computers connected to the printer by a LocalTalk or EtherNet cable (for EtherNet)

CD-ROM software contents

The CD-ROM includes software designed for users who are operating in the following environments:

G G G G G G

Windows 3.x Windows 9x Windows NT 4.0 Windows 2000 Macintosh System 7.5.3 or later Novell NetWare 3.x, 4.x, 5.x

46 Task 15

This procedure consists of the following general steps (detailed instructions follow):
Depending on the network environment, install the software on either the network administrator workstation or on the network server. From a Windows 9x, Windows NT 4.0, or Windows 2000 system, run the printer installation software to set up your printer on a Microsoft or Novell Netware network. For other networks, refer to the HP JetDirect Print Server Administrators Guide. Distribute the printer driver to each network client. You can pass around the CD-ROM, or you can place disk images of the driver onto a network directory or onto diskettes. Install the software onto client workstations. Users may connect their workstations to the printer by using the Add Printer Wizard (Windows). For specific instructions, see Task 20, Connect to the printer.
If the printer has the optional 500-sheet paper feeder or optional duplex printing accessory, configure the printer driver on each computer to show that these options are installed (see the printer driver online Help for instructions).
These instructions are for network administrators. Procedures for installing the software vary according to your operating system and network environment. Use the instructions below that best match your operating system and network environment.
Windows 9x, Windows NT 4.0, and Windows 2000
The setup software detects both the version of Windows that you are running and the language that is selected in your operating system. The setup software then installs printer drivers and software that are appropriate for your system. Note For Novell NetWare or Microsoft networks, run the printer installation software. On NetWare networks, you will be able to set up the appropriate queues on the NetWare server and HP JetDirect print server. On Microsoft networks, you can set up IP configuration parameters and share the printer. For Windows NT 4.0, and Windows 2000 server networks, install the software on the server.

Task 15 47

Depending on your environment, log onto the network administrator workstation or onto the server with Supervisor or Administrator privileges. Close all applications. Turn off virus checkers and terminate-andstay-resident (TSR) programs. After installation, these programs can be turned back on. Insert the HP Color LaserJet 4550 Printing System and Documentation CD-ROM into the CD-ROM drive. The CD-ROM should run automatically.
If AutoPlay does not automatically begin the installer program, click Start and then click Run. Type D:\SETUP.EXE at the prompt. (This assumes that your CD-ROM drive is the D:\ drive.) 4 A screen will appear that will allow you to browse the contents of the CD-ROM, or begin installing the printer software. Click Install Printer, and follow the instructions on your screen. There are two installation options for the printing system software. The Typical installation option will install the following: PCL 6 printer driver and online Help PCL 5e printer driver and online Help PS printer driver and online Help The Custom installation option allows you to cancel any of the printing system software options.

Creating disk images with Installer Customization Utility
1 Insert the HP Color LaserJet 4550 Printing System and Documentation CD-ROM into the CD-ROM drive. The CD-ROM will automatically begin.
If AutoPlay does not automatically begin the installer program, Click Start and then click Run. Type D:\SETUP.EXE at the prompt. (This assumes that your CD-ROM drive is the D:\ drive.) When you are prompted to choose the method of installation, click Installer Customization Utility. Select the language and operating system versions for which you want to create disk images, and then choose the drivers package you want included in the disk images. Click Browse to assign a path to the drive and directory where you want to copy the disk images. Click Next and then follow the instructions on the screen.

52 Task 18

Task 19 Install the software for network clients (optional)
Before a client can print to the printer, the printing system software must be installed on the clients workstation. Procedures for installing the software vary, depending on the operating system you are using. Use the instructions below that apply to your operating system.

Windows

The procedures for installing end-user software on client workstations are similar to the installation procedures for network administrators. Note Install the end-user software on client workstations by running SETUP.EXE. Follow the instructions on the screen.
To install the end-user software onto a Windows NT 4.0 or Windows 2000 workstation, you must have administrator privileges on that workstation.
Do not install the PCL driver or PostScript 3 emulation driver(s) onto Windows NT workstations when you install other end-user software. Clear the PCL and PostScript Driver check boxes in the Components list during the Custom Install. The driver(s) will be installed from the server when you connect to the network printer in Task 20, Connect to the printer. Users of a shared network version of Windows can install only those software components that the network administrator installed during the network administrator installation. For a minimal install (driver only) in Windows 3.1x, install using the operating system. For a minimal install in Windows 9x, Windows NT 4.0, or Windows 2000, use the Add Printer Wizard.

Cannot print using a sharing (switchbox) Remove the sharing device to isolate the cause of the problem. device. Test the printer using a cable connected directly from the computer to the printer. Contact the sharing device vendor for troubleshooting steps. Random garbage characters are printing. The cable might be bad or installed incorrectly, or might be too long. Remove the cable and reconnect it, making sure it is securely connected. Try another bidirectional parallel cable (IEEE-1284 compliant) with a C-size connector under 10 m (32 ft) in length. Replace the cable with an HP C2946A cable or equivalent. There may be a bad port on the computer or printer. Try using a different port, or, if possible, a different computer or printer to help isolate the problem. Control panel displays

13.X PAPER JAM.

Paper may be jammed in one of several locations. Clear all jams according to instructions in the online user guide, or see an online virtual demonstration at http://www.hp.com/ lj4550_solve_a_problem. Make sure packing spacers are removed from all media trays.
56 Troubleshooting checklist
Control panel displays an error message. Turn the printer off and back on. If the message does not clear, see the online user guide, or see http://www.hp.com/lj4550_solve_a_problem. Cannot find the printer in the network OR The HP JetDirect configuration page indicates an I/O CARD NOT READY message. Ensure your configuration parameters are correct. See the troubleshooting section in the HP JetDirect Print Server Administrators Guide. Verify cabling connections.
For more messages and solutions, see the chapter called Solving Problems with the Printer in the online user guide.
Troubleshooting checklist 57
Communicating with an optional HP JetDirect Print Server
If the printer contains an optional HP JetDirect print server, and you cannot communicate with the printer over the network, verify the operation of the print server. Print an HP JetDirect configuration page. If the message I/O CARD READY does not appear on the configuration page, see the troubleshooting section of the HP JetDirect Print Server Administrators Guide.
HP JetDirect 10/100TX print server
If the printer contains an optional HP JetDirect 10/100TX print server, check to see that the print server was able to link to the network:
Check the link-speed indicators (10 or 100) on the print server. If both are off, the print server failed to link to the network. Check the HP JetDirect configuration page. The message LOSS OF CARRIER ERROR indicates that the print server failed to link to the network. If the print server failed to link, verify that all cables are correctly connected. If all cables are correctly connected and the print server still fails to link, follow the steps below: Use the EIO menu at the printers control panel to manually set the HP JetDirect print servers operating mode. Verify that the configuration of the connecting network device (such as a 10/100TX network switch) matches. For example, to set the print server for 100TX Full-duplex operation, the port on the network switch must also be set for 100TX Full-duplex operation. Turn the printer on and check the print server operation. If the print server fails to link, contact HP for assistance. Refer to Support information on page 60 or in the online user guide for URLs and phone numbers.

HP website: http://www.hp.com
For Canada: For Asia-Pacific countries/regions: For Australia, New Zealand, and India: For European English:
(905) 206-4663 Contact Mentor Media at (65) 740-4477 (Hong Kong, Indonesia, Philippines, Malaysia, or Singapore). For Korea, call (82) (2) 3270-0805 or (82) (2) 3270-0893. For Australia and New Zealand, call (61) (2) 565-6099. For India, call (91) (11) 682-6035. For U.K., call (44) (142) 986-5511. For Ireland and outside U.K., call (44) (142) 986-5511.

60 Support information

HP Customer Care (continued) HP direct ordering for accessories or supplies: HP Support Assistant compact disc:
Call 1-800-538-8787 (U.S.) or 1-800-387-3154 (Canada) or link to U.S. http://www.hp.com/go/ljsupplies or Worldwide http://www.hp.com/ghp/buyonline.html to order supplies online. This support tool offers a comprehensive online information system designed to provide technical and product information on HP products. To subscribe to this quarterly service in the U.S. or Canada, call 1-800-457-1762. In Hong Kong, Indonesia, Malaysia, or Singapore, call Mentor Media at (65) 740-4477. To locate HP-authorized Dealers, call 1-800-243-9816 (U.S.) or 1-800-387-3867 (Canada) To locate HP-authorized Dealers on the Web see http://www.hp.com/ support/lj4550 and click Assistance. Call 1-800-835-4747 (U.S.) or 1-800-268-1221 (Canada). Extended Service 1-800-446-0522

HP Service Information:

HP Service Agreements:

Support information 61

HP Customer Care options worldwide
In addition to the phone numbers listed below, the online user guide contains worldwide sales and service addresses and phone numbers for countries/regions not listed here. HP Customer Care worldwide Customer support and product repair assistance for the U.S. and Canada:
Call 1-208-323-2551 Monday through Friday from 6 am to 6 pm (Mountain Time) free of charge during the warranty period. However, your standard long-distance phone charges still apply. Have your system nearby and your serial number ready when calling. If you know your printer needs repair, call 1-800-243-9816 to locate your nearest HP-authorized service provider, or call 1-208-323-2551 for HP centralized service dispatch. Post-warranty telephone assistance is available to answer your product questions. Call 1-900-555-1500 ($2.50* per minute, U.S. only) or call 1-800-999-1148 ($25* per call, Visa or MasterCard, U.S. and Canada) Monday through Friday from 6 am to 6 pm (Mountain Time). Charges begin only when you connect with a support technician. *Prices subject to change. To solve problems fast using the Internet see http://www.hp.com/support/ lj4550 and click on Solve a Problem.
European Customer Support Center language and in-country/regions options available

Printing system software components When the Back Cover tab is active, selecting No back cover de-activates the drop-down box, but does not change the value of the drop-down box. No bubble help is available for the inactive drop-down box. The settings will revert to their defaults when Use Different Paper for First Page is selected again. Figure 20: Other pages (left) and back cover (right) (PCL 6)
Figure 21: Other Pages (left) and Back Cover (right) (PCL 5c)
Size is: This feature is actually two controls: a drop-down list containing all the supported paper sizes (including any user-defined custom sizes) and a text label that indicates the dimensions of the selected size. Moving the mouse pointer over the text label causes the pointer to change to a gloved hand image, which indicates that the area underneath the pointer is selectable. Selecting here toggles the units of measure between inches and millimeters, the same as selecting on the dimensions label in the preview image. Selecting a new size from the drop-down list updates the paper dimensions text label as well as the preview image. Changing the orientation also update the dimensions text label. The Size can be specified only for the First Page (or All Pages). On the Other Pages and Back Cover tabs, the Size drop-down list does not appear because the paper size must be consistent for all pages of the job. (Certain applications can override this command and specify different paper sizes within a single document.) Any change in the paper size selection causes the Booklet Printing feature to be turned off. The drivers' standard paper sizes are (as they appear in the list) in the table below. Userdefined Custom sizes appear at the end of the list. NOTE: The following table lists the paper size order for Windows 95, Windows 98, and Windows Millennium. The order can be different for Windows NT 4.0 and Windows 2000. The list will contain all the sizes shown below, and may contain sizes from other drivers.

Paper Name Letter

Width 216 mm (8.5 inches) 216 mm (8.5 inches) 184 mm (7.25 inches) 148.0 mm (5.83 inches) 210.0 mm (8.27 inches)
Height 279 mm (11.0 inches) 356 mm (14.0 inches) 267 mm (10.5 inches) 210.0 mm (8.27 inches) 297.0 mm (11.69 inches) 241 mm (9.5 inches) 220 mm (8.66 inches) 229 mm (9.01 inches) 250 mm (9.84 inches) 190 mm (7.5 inches) 250 mm (9.84 inches) 257.0 mm (10.12 inches)
PCL 5 margin x,y portrait 150,100
PCL 5 margin x,y landscape 120,100

<name of saved item> <user-typed text>
Source is: This drop-down list shows the input trays available according to Configure tab settings. The minimum list contains Auto Select, Manual Feed, Tray 1, and Tray 2. The default setting is Auto Select, which allows the printer firmware to select the media source. When fully configured, the driver offers the additional choice of Tray 3. Some media source trays are constrained from using certain media types or sizes. If you attempt to select a media source that is incompatible with the current size or type (from Optimize for), the driver will display a message box explaining the conflict. The following constraints exist among the media source, size, and type: Tray 1 (150-sheet multi-purpose tray): All types and sizes supported; Custom from 76.2 mm by 127 mm (3 inches by 5 inches) to 216 mm by 356 mm (8.5 inches by 14 inches). Tray 2 (250-sheet cassette tray): Type cannot be Labels or Cardstock; size must be Letter, Executive, Legal, A4, A5, B5 (JIS), or B5 ISO. Tray 3 (Optional 500-sheet tray): Type cannot be Labels or Cardstock; size must be Letter, Executive, Legal, A4, B5 (JIS), or B5 ISO.
If there is a conflict among paper source, size, or type, and you choose to keep the conflicting size or type setting, then the paper source must be Tray 1, the multipurpose tray, which can handle any supported paper size or type. Paper source commands The PCL 5c escape sequence for paper source is Esc&l#H. The table below shows values of #. Paper source Tray 1 Tray 2 Tray 3 Auto Select Manual Feed PCL 5c 2
The commands above assume that Deferred Media Selection (DMS) is false. If DMS is true, the printer selects paper by itself based on media dimensions.
Type is: This drop-down list shows all the paper types supported by the HP Color LaserJet 4550 printer, as well as any user-defined types created by a printer administrator. The default setting is Auto Select, which allows the printer's firmware to select the paper source. There is no mechanism for manually adding custom paper types from the driver; these can be added only via the bidirectional communication mechanism (bidi), so they must already exist in the printer when the bidirectional query occurs. If bidi is working, then the information returned is an updated list of paper types. If bidi is not working, then the driver looks for custom paper types saved from a previous bidi query, and uses those (if any). Otherwise, no custom paper types is accessible through the driver. The standard types that appear in the lists are: Auto Select Bond Cardstock Color Labels Letterhead Plain Preprinted Prepunched Recycled

NT Forms tab features

The NT Forms tab only appears in Windows NT. The NT Forms tab (like the Configure tab) can be viewed only from the Properties window within the Printers folder. Figure 39 illustrates NT Forms tab. Figure 39: Driver NT Forms tab (all PCL drivers)
This tab allows you (or administrator) to specify which media sizes and types are loaded into each of the available paper trays. The advantage of doing this is that it constrains the choices available in the Size and Type lists on the Paper tab. This constraint prevents overwhelming the printer with paper mount messages if you request sizes or types that are not available. Available Trays is a drop-down list containing all printer trays specified on the Configure tab. This Tray Contains/Size (Forms) contains standard HP Color LaserJet 4550 series-supported paper sizes, as well as any custom forms that have been defined in the Forms tab. This Tray Contains/Type lists all the media types supported by the HP Color LaserJet 4550 printer. The Clear All button removes all size and type constraints in the Paper tab. To configure the trays 1. Select the tray to configure from the "Available Trays:" list. 2. In the "Size (Forms):" list, select the paper size (or form) that is loaded into that tray. 3. In the "Type:" list, select the paper type that is configured for that tray. 4. Repeat steps 1 through 3 for the remaining trays.
Printing system software components Click the Clear All button to un-configure all the trays and remove the size and type constraints imposed on the Paper tab.

Help system

Whats this help Windows 95 and NT 4.0 Whats this? help is supported. To use What's this? Help: Click the right mouse button on a control to display a context-sensitive menu, then select Whats this? to display a popup help window. Click the ? button located on the top-right corner of the frame next to the close (x) button to change the cursor to an arrow with a question mark. Selecting a control with this special cursor displays the popup help window for that feature. Press the F1 key to display the help window for the control that currently has focus.
Page-sensitive help Press the common Help button to open the driver help system to the contents that correspond to the active property page. There is also a Help button with dialog-sensitive help for the Custom Paper Size, Watermarks Details, Print Quality Details, and Job Retention Options dialog boxes. Constraint messages Constraint messages are any unsolicited messages that appear in response to specific actions you take. These messages alert you to selections that are illogical or impossible given the capabilities of the printer or the current settings of other controls. For example, if you select duplex printing and then changes the paper type to transparencies, a message appears asking you to resolve this conflict. (See below for a table of the constraint messages.) Figure 40 shows a typical constraint message. Figure 40: A typical constraint message with an OK button

PCL 6 driver feature set

The following table presents supported PCL features for each operating system. Not all features are available with each operating system. Win 2000 Yes Yes Yes Yes Yes Win 98 Yes Yes Yes Yes Yes Win 95 Yes Yes Yes Yes Yes NT 4.0 Yes Yes Yes Yes Yes
Finishing tab Document Options Print on both sides Pags per sheet Print Quality Settings Output Settings
Win Me Yes Yes Yes Yes Yes
Effects tab ZoomSmart % of Normal Size Watermarks

Win Me Yes Yes Yes

Win 2000 Yes Yes Yes

Win 98 Yes Yes Yes

Win 95 Yes Yes Yes

NT 4.0 Yes Yes Yes

Paper tab All Pages or First Page/ Other Pages/ Back Cover Size Is: Custom. Initial Settings Combo Box

Win Me Yes

Win 2000 Yes

Win 98 Yes

Win 95 Yes

NT 4.0 Yes

Yes Yes Yes Yes
Paper tab Measurement Units button Close button Source Is: Type Is: Printer Image
Destination tab Destination Features Output Bin Options and Accessible Architecture Printer Image

Win Me Yes Yes

Win 2000 Yes Yes

Win 98 Yes Yes

Win 95 Yes Yes

NT 4.0 Yes Yes

Basics tab Copies Orientation About (driver extensions) Quick Sets

Win Me Yes Yes Yes Yes

Win 2000 Yes Yes Yes Yes

Win 98 Yes Yes Yes Yes

Win 95 Yes Yes Yes Yes

NT 4.0 Yes Yes Yes Yes

Color tab ColorSmart IIAutomatic, Manual ColorSmart II Color Map/ Halftone ColorSmart II Print in Grayscale

Quick Sets

Configure tab Printer model Paper Handling Options* Other Options** Automatic Configuration***
*Duplexer, envelope feeder, mopier enabled, optional paper destination, operation mode **Storage, fonts, printer memory, Ignore Applicatin Collation, allow scaling from larger paper ***Bidirectional communication must be functional, and printer friendly name must match printer device name. Win Me Yes Win 2000 Yes Win 98 Yes Win 95 Yes NT 4.0 Yes
NT forms tab Form/Tray Assignments
Help system What's This? Help Page Sensitive Help Constraint Messages Bubble Help
Localization Western/Euro Languages Asian (TKC&J)
PCL 5c driver feature set
The following table presents supported PCL features for each operating system. Not all features are available with each operating system.

Directory Structure <drive>:\EN\DRIVERS\WIN3X\ PCL5C\
Directory Structure <drive>:\EN\DRIVERS\WIN3X\PS\
Directory Structure <drive>:\EN\DRIVERS\WIN9X
Directories in this Directory PCL5C PCL6 PS Files in this Directory HPBAFD16.DL_ HPBF4120.DR_ HPBF4120.HL_ HPBF4120.INF HPBF4120.PM_ HPBF4121.DL_ Files in this Directory HPBAFD16.DL_ HPBF4110.DR_ HPBF4110HL_ HPBF4110.INF HPBF4110.PM_ HPBF4111.DL_ Files in this Directory FONTS.MF_ HP4550_R.PP_ HP4550PS.INF HPDCMON.DL_ ICONLIB.DL_ PSCRIPT.DR_ PSCRIPT.HL_ PSCRIPT.IN_ HPBFAB.DD_ HPBFAB16.DL_ HPBFAB32.DL_ HPBFTM16.DL_ HPBFRM32.DL_ HPDCMON.DL_ HPBFAB.DD_ HPBFAB16.DL_ HPBFAB32.DL_ HPBFTM16.DL_ HPBFTM32.DL_ HPDCMON.DL_ <DIR> <DIR> <DIR>
Directory Structure <drive>:\EN\DRIVERS\WIN9X \PCL5C
Directory Structure <drive>:\EN\DRIVERS\WIN9X\PCL6
Directory Structure <drive>:\EN\DRIVERS\WIN9X\PS
Directory Structure <drive>:\EN\DRIVERS\WINNT
Directories in this Directory PCL5C PCL6 PS Files in this Directory HPBAFD32.DL_ HPBF4120.DL_ HPBF4121.DL_ HPBF4122.DL_ HPBF4123.DL_ HPBF4124.DL_ HPBF4124.HL_ Files in this Directory HPBF4124.INF HPBF4124.PM_ HPBF4125.DL_ HPBF4126.DL_ HPBFTM32.DL_ HPDCMON.DL_> <DIR> <DIR> <DIR>
Directory Structure <drive>:\EN\DRIVERS\WINNT \PCL5C

Directory Structure

<drive>:\EN\DRIVERS\WINNT\PCL6
HPBAFD32.DL_ HPBF4110.DL_ HPBF4111.DL_ HPBF4112.DL_ HPBF4113.DL_ HPBF4114.DL_ HPBF4114.HL_ Files in this Directory HP4550_6.PP_ HP4550PS.INF HPDCMON.DL_ PS4UI.DL_
HPBF4114.INF HPBF4114.PM_ HPBF4115.DL_ HPBF4116.DL_ HPBFTM32.DL_ HPDCMON.DL_
Directory Structure <drive>:\EN\DRIVERS\WINNT\PS
PSCRIPT.NT_ PSCRIPT4.DL_ PSCRIPT4.HL_

Foninst directory

Directory Structure <drive>:\EN\FONTINST\ Directories in this Directory WIN3X <DIR>
Directory Structure <drive>:\EN\FONTINST\WIN3X
Files in this Directory FONTIN31.EXE FONTINST.DLL FONTS.INI

ICM directory

Directory Structure <drive>:\EN\ICM\ Directories in this Directory CMYK SRGB Files in this Directory HP4550C.ICM <DIR> <DIR>

Installs the printing system, allowing you to customize the printing configuration.
Select Components. Choice is: Printer Drivers (default selection). Shows space required and available for each. Default has all drivers selected. PCL 6 PCL 5c PS Bidirectional communication Standalone Status Resource Manager User Guide. You can choose to install the online user guide.

Disk Image Copy

Copies the Installation disks to a network drive or hard drive. Anyone with access to that drive can run the installation.
Language. Allows you to select the language the printer software is to be installed in. Change directory option. Prompts for disks during disk copy. User Guide. You can choose to install the online User Guide into the public directory. Operating System. Allows you to select the operating system and printer model. User Guide. You can choose to install the online User Guide. Prompts for appropriate installation disks.

Network Administrator

The installer will provide this option only if it detects that a user is running a shared copy of Windows and has read/write capabilities. It copies installation files to the shared Windows directory on the network.
Uninstalling printing system components CAUTION: Hewlett-Packard strongly recommends using the Uninstaller to remove printing system components. Removing printing system components and files manually can impact the operation of other installed components of this printing system, as well as components of other printing systems installed on this computer. System integrity can also be affected by removing files from the printing system. Before removing any files, perform a complete backup of the system.

1. 2. 3. 4.

From the Start Menu click Programs. Select the HP LaserJet folder. Select the HP CLJ 4550 uninstall icon. Select a component to uninstall by checking the appropriate box. Then, click Next.
PCL 6 and PCL 5c driver modifications
Files added to the system for the PCL 6 and PCL 5c Driver $SYSTEM directory
Windows 2000 The following files are added to the $WINNT\SYSTEM directory upon installation of the PCL 5c driver: Filename HPC4C.DLL HPC4K.DLL HPC4L.DLL HPC4P.DLL HPC4PCL5.DLL HPC4U.DLL READ_HP.TXT Description PCL 5c driver PCL 5c driver PCL 5c driver PCL 5c driver PCL 5c driver PCL 5c driver Readme file Shared With Component(s) 4550 Printing Systems 4550 Printing Systems 4550 Printing Systems 4550 Printing Systems 4550 Printing Systems 4550 Printing Systems

PS driver modifications

Files added to the system for the PS driver $SYSTEM directory The following driver files are added to the $SYSTEM directory upon installation of the PS driver: Filename PSCRIPT.DLL PSCRIPTUI.DLL PSCRIPT.HLP HP4550-4.PPD READ_.WRI UN.DLL Description PS driver PS UI driver PS help file Printer description file PS Readme file PS Uninstaller Shared With Component(s)

Build a queue with a new or reset JetDirect card 1. Open Web JetAdmin and select Device then New. 2. Select the correct MAC address of the printer JetDirect card. 3. Enter the Printer server name (this is the printer name) and the Spp description. 4. To create a Bindery Queue, see Build a Bindery queue on a Novell server complete the installation. 5. To create an NDS Queue, see Build an NDS queue on a Novell server to complete the installation. Troubleshooting: To correct errors concerning administrative rights, check server login type (verify the login has the correct administrative rights). Refresh Web JetAdmin. If this does not eliminate the error, login to the server again; reselect the tree, context and server to establish a good link with the server. If this does not eliminate the error, turn the printer off, hold down the green button and turn the printer on again. The front panel will display Cold Boot. This will also reset the JetDirect card; see Build a queue with a new or reset JetDirect card to proceed.

Building an NDPS Printer

Loading a driver to vend 1. Logon to the correct server with Administration rights. 2. If an NDPS Manager does not exist, create an NDPS Manager. 3. Double click on the Broker object. 4. Select the Resource Management button on the right side; it also might be labeled (RMS). 5. Select the Add button. 6. Verify in the Current Resources field that no driver for the printer is loaded. 7. Select browse and navigate to the location of the driver.inf driver files, then select the.inf file for the driver you want to load. 8. Select OK. 9. If a driver was already loaded, select Replace the current driver to load the new driver. 10. After the driver has loaded, verify in the Current Resources field that the driver loaded correctly. 11. Close the window.
Network operating systems Creating a Printer agent 1. Right click the container object. 2. Select Create 3. Select NDPS Printer. 4. Type in the printer name and select OK. NOTE: HP suggests the printer be named with the following convention: printer name - number (if applicable) NDPS. All example printer names use this convention 5. Highlight the HP Gateway. 6. Select the NDPS Manager previously created, click OK, and OK. 7. If the printer manager has not been previously loaded a window will appear stating the NDPS Manager must be loaded. Click OK to close this window. 8. Select the printer to be used and click OK. NOTE: The printer can be selected by the IP address, the IPX address, or the Jet Direct Name. 9. To vend to a specific OS, select the printer name to be vended. If no drivers are to be vended, select None under all of the OS icons in this window, then select OK. Finding the NDPS printer object you just created from Windows 1. The Novell client must be running Novell Distributed printer Services for Windows to find and connect to an NDPS printer object. Verify this in the properties of Network Neighborhood under services, or by looking for the printer through Add Printer. 2. In Windows 95, Windows 98, or Windows Millennium, select Start, Settings, then Printers. 3. Double click the Add Printer icon, select Network Printer and click Next, choose Browse, then Entire Network (or tree), select a context, and select the printer Agent Object (listed as xxx-x-NDPS if the HP naming convention was used). NOTE: Do not use the NDPS Public access Printers 4. In Windows NT4.0 and Windows 2000, select Start, Settings, then Printers. 5. Double click the Add Printers icon. Choose NDPS Printers, then NDPS Controlled Access Printers. Select the context, then select the printer Agent Object. 6. If the driver has not been loaded through RMS or selected to vend, a window will appear that requests the location of the driver to be loaded. 7. If you did load a driver in section A and selected that driver in section B, then you will see the driver being vended to your system at this time. 8. You can use the default printer name, or you can enter your own printer name at this point.

Appendix A: Job Status and Alerts
Appendix A: Job status and alerts in Windows operating systems
Operating systems supported
This component can be installed on: Windows 2000 Windows 95, Windows 98 and Windows Millennium Windows NT 4.0

Overview

The Job Status and Alerts feature is an extension to the printing system to help users stay informed about the status of jobs they have submitted. Job Status and Alerts installs as part of the default driver installation. If the user wants to install the driver without Job Status and Alerts for some reason, it is necessary to use the custom install option and uncheck the status component before proceeding. There is no help file or help button associated with the Job Status and Alerts window. The window is a system-global printing status monitor. That is, there is only one Job Status and Alerts window, regardless of how many printers or print jobs are being processed on the system. Job Status and Alerts functionality is a background process launched at system startup. Normally, it runs until the system shuts down. This Status process installs and maintains an icon in the system tray. The behavior and appearance of this icon is described in depth in System tray icon. The Options panel allows the user to specify what types of events (if any) should cause the Job Status and Alerts window to display automatically. The following definitions are used in the Job Status and Alerts feature: Active job: a job that has been submitted, is represented by an icon in the Job Status and Alerts icon list, and is not yet completed. Active panel: the panel that is currently being displayed if the Job Status and Alerts window is open, or that would be displayed if the window were opened; the panel associated with the currently selected icon Alert condition: a job status condition that would trigger a document alert, whether or not that type of alert were enabled in the Document Alerts options panel. Completed job: a job that cannot proceed because it has either finished successfully, failed with some sort of error, was canceled, or Job Status and Alerts is unable to locate the job or communicate with the printer (bidi communication failure). Current job: see Active panel. Current panel: see Active panel. Inactive job: see Completed job. Panel: the collection of display elements (similar to a dialog) associated with a particular icon, and displayed in the right side of the Job Status and Alerts window when that icon is selected. Selected panel: see Active panel Top job: the job that was submitted most recently, earning it the top position in the icon list. Triggering job: the job with the most recent alert condition.

Appendix A: Job Status and Alerts
Job History: displays a page containing information about the history of jobs printed to this printer from this PC (described further below).
Of the five buttons at the top of the printer status panel, the first four should be readily apparent to anyone who has used a web browser. The Refresh button is necessary for updating the printer status page when the printer has no embedded web server. When displaying embedded web content, the web server will automatically repost its page contents and refresh the browser window when status changes. The last button represents job history. The Job History page consists of a table containing Document Name, Owner, State, and Pages. The Document Name is the name reported to the driver by the application. The Owner is the windows user (login) name. The State is either Printed, Canceled, Failed, or Unknown. The Pages column is "N of M" where N is the number of pages printed. and M is the total number of pages to print. For jobs whose state is "Printed," N should be equal to M. They may differ in Canceled or Failed jobs. The specific layout and cosmetic appearance of this page is subject to change. There are a number of situations where the printer status panel will not be able to display printer status information. These situations occur when: 1. Job Status and Alerts is retrieving information from the printer; 2. There is a bidi communication failure; and 3. Job Status and Alerts can communicate with the printer but they don't understand each other. For each of these three cases, the printer status window will display an animated gif image that is intended to substitute for an error or progress message.

Options panel

There are a number of aspects of the Job Status and Alerts software that users may wish to configure in order to specify a combination of behaviors that's well suited to the user's style of working. What makes the Options panel unique is the category selection, located in the light gray band across the top of the panel. These controls include a drop-down list control, where the user may select from an expandable list of options categories, and a Next button, which selects the next category in the list in circular fashion. Selecting a different choice from the drop-down list (or clicking the Next button) causes the contents of the panel below to be updated with a different set of options that correspond to the selected category. The installer program allows the administrator to create a custom installation disk that will install preconfigured options for Job Status and Alerts. The administrator will be able to specify the default Document Alert and Refresh Rate options, and will have the choice of making the Refresh Rate sub-panel not appear to the end user. If this option is selected, then the end user will only have one sub-panel available for Job Status and Alerts Options (Document Alerts), and the scope controls will not be shown at the top of the Options panel. Within both the Document Alerts and the Refresh Rate sub-panels, the user must first select a printer to set the scope of the Options settings to be changed. The default setting is All Printers, which means that any changes made to the settings below will apply to all configured printers. If a change in scope is desired, the specific printer (or All Printers) must be selected before the settings are adjusted. At any given time, any change made to any of the Options settings will apply to the printer specified in the drop-down list. Changing the printer scope after changing the Options settings will not have the desired effect. The Document Alerts options consist of four check boxes representing four different types of notice that the user may be interested in. If none of these options are checked, then no document alerts will appear during the course of a print job to the selected printer. When at least one option is checked and an in-progress print job has triggered that condition, the Job Status window will appear with the Job Status panel displaying the particular status condition that triggered the alert.

Appendix A: Job Status and Alerts The second alert option, labeled "your document has finished printing," will notify the user if any job completes successfully. Failed jobs are covered under the "your document cannot complete due to an error" option, and there is no alert option that covers canceled jobs. The Refresh Rate options specify the intervals at which the printer and spooler are queried over the network for updated job status information. The default setting for the Refresh Rate is the center unlabeled detent, halfway between Less Often and More Often. The three labeled refresh rate settings are accompanied by a notice that appears below the slider control. The notices are intended to warn the user about the trade-offs between network performance and responsiveness of the status window. When the Never selection is active, the notice will inform the user that no status monitoring will be performed on the selected printer. If the current scope control is set to All Printers, the notice will state that the whole status monitoring system is now disabled. When in this state, the obvious way to turn it back on is to drag the slider control off of the Never setting. The following table shows the text of the notice messages for the four unique settings that produce them. Refresh Rate Setting More Often Notice Message Text This setting will give you the most timely status updates, but may have a negative impact on network performance. This setting has minimal impact on network traffic, but document alerts may be delayed by several minutes. This setting disables status monitoring for all documents sent to the printer printername. This setting disables all document status monitoring.

Less Often

Never (one printer) Never (all printers)

System tray icon

In the system tray, an icon will represent only the most significant status conditions. This icon serves as an abbreviated status indicator when the Job Status and Alerts window is not open. It also serves as a control point for interacting with the status process. The system tray icon provides access to the status functions in the following ways: Its icon represents the worst status of all jobs being monitored. That is, if three jobs are being monitored, and two of them are proceeding nicely but the third is blocked because of a paper jam, the icon will show the red Stop image to signal the error condition. The tray icons will be similar to (but smaller than) some of the status icons, plus there will be an Idle icon that will just show a printer when there is no job status to report. A double-click on the icon with the left mouse button will cause the Job Status and Alerts window to display if it is not already visible. A single left-click or right-click on the icon will present a context menu with the following items: Open: opens the Job Status and Alerts window as if the user had double-clicked on the icon. It's bold to show the default (recommended) option. Options: opens the Job Status and Alerts window and automatically selects the Options panel

Cleans the registry information and Job Status and Alerts driver hooking information should any remnants be left behind. This option should only be run if the hpbddrvhk u (uninstall) option fails after running it 3 times in a row.

hpbdrvhk c a

Use the a option to clean up all printer settings after the hpbdrvhk u a command has been run.
Job status and alerts is causing problems with a specific driver model
To resolve this issue, perform the following steps: 1. Open a command prompt window. 2. Change directories so that the current directory is the windows\system directory (for win9x systems it will typically be windows\system, for NT/2K machines it will be winnt\system32). 3. Make sure Job Status and Alerts is shutdown, if it is not right click on the Job Status and Alerts tray icon and choose exit. 4. Make sure that all other applications are shutdown. 5. Type the command: hpbdrvhk r Name of the Printer Goes Here. 6. Type the command: hpbdrvhk u Name of the Printer Goes Here. 7. Repeat step 5 and 6 for each printer name that references the driver model name which is causing problems. 8. Restart the system.
Appendix A: Job Status and Alerts 9. Any printer that references the same driver model name will no longer be supported by Job Status and Alerts. If the user is still experiencing problems with this driver/printer and Job Status and Alerts, complete the following steps: 1. Repeat steps 1-4 above. 2. Type the command: hpbdrvhk c Name of the Printer Goes Here. 3. Repeat step 11 for each printer name that was used in the steps 1-4 originally. 4. Restart the system. If the user is still having problems then follow the next steps below: 1. Repeat steps 1-4 above. 2. Type the command: hpbdrvhk -u -a. 3. Type the command: hpbdrvhk -c -a. 4. Choose the Start|Run menu and type in: REGEDIT. 5. Browse to HKEY_LOCAL_MACHINE\Software\Hewlett-Packard\HPSpoolerImportFixup. 6. Delete any subkeys that have a printer driver model name (such as HP LaserJet 8150 PS). 7. Delete all values except these three if they are present: NewImportModule, ReplacerModule, NewImportModuleUM. 8. In the registry editor, browse to HKEY_LOCAL_MACHINE\System\CurrentControlSet\Control\Print\Environments. 9. If this is a windows 9X machine proceed to Windows 9X Steps. 10. If this is a windows NT 4.0 machine proceed to Windows NT 4.0 Steps. 11. If this is a windows 2000 machine proceed to Windows NT 4.0 Steps and then complete the Windows 2000 Steps. Windows 9X steps 1. In the registry editor select the Windows 4.0\Drivers key. 2. Select the first driver key and perform the steps below. Windows NT 4.0 steps 1. At the command prompt type: net stop spooler. 2. In the registry editor select the Windows NT x86\Drivers\Version-2 key. 3. Select the first driver key and perform the steps below: a. If there is a value named RealDriver, right click on the Driver value and choose delete, then right click on the RealDriver value and choose rename, rename the RealDriver value to be Driver. b. If there is not a value named RealDriver, proceed to the next step. c. Select the next driver model name key in the registry and repeat step d-f until each one has been inspected. d. At the command prompt type: net start spooler. e. Restart the system. Windows 2000 steps 1. Complete Windows NT 4.0 steps a-g, DO NOT reboot the system until these steps below are complete. 2. In the registry editor select the Windows NT x86\Drivers\Version-3 key. 3. Select the first driver key and perform the steps below:

********************************* IV. LEGAL STATEMENTS *********************************
TRADEMARK NOTICES -Microsoft, MS-DOS, Windows, and Windows NT are registered trademarks of the Microsoft Corporation. -PostScript is a registered trademark of Adobe Systems, Incorporated. -Netscape Navigator is a U.S. trademark of Netscape Communications Corporation. -Netscape is a U.S. trademark of Netscape Communications Corporation. SOFTWARE LICENSE AND COPYRIGHT Information provided in this document and software for the Hewlett-Packard Color LaserJet 4550 Series printer is provided "as is." No implied warranties of merchantability and or fitness for a particular purpose are given. The HP Color LaserJet 4550 Series printing system may be copied and distributed only to users of an HP Color LaserJet 4550 Series printer. All files on the CD-ROM must be copied without modification. All
components of the HP Color LaserJet 4550 Series printing system must be distributed together. The HP Color LaserJet 4550 Series printing system may not be distributed for profit. Copyright (c) 1990-2000 Hewlett-Packard Company. Copyright (c) 1985-1990 Microsoft Corp. All Rights Reserved.
Hewlett-Packard Color LaserJet 4550, 4550N, 4550DN, 4550HDN Printer Printing System CD-ROM Readme File Hewlett-Packard Color LaserJet 4550, 4550N, 4550DN, and 4550HDN Printers Printing System Readme File for Windows
***************************************************************** NOTICE! PLEASE READ THE README.TXT FILE FOR "LATE-BREAKING INFORMATION." The Late-Breaking Information README.TXT file contains information that can impact the installation and use of your HP Color LaserJet printer. Late-breaking information appears only in English. ***************************************************************** ReadMe File Contents: 1. Introduction 1.1 -- Purpose of this ReadMe File 1.2 -- Who needs this software? 1.3 -- Overview of the Printing System software components Installation Instructions 2.1 -- Installation Overview: Windows 95, Windows 98, and Windows Millennium, NT 4.0, and 2000 2.2 -- Installation Options: Windows 95, Windows 98, and Windows Millennium, NT 4.0, and 2000 2.3 -- Installation Instructions: Windows 95, Windows 98, and Windows Millennium, NT 4.0, and 2000 2.4 -- Installation Instructions: Windows 3.1x 2.5 -- Customization Utility 2.6 -- Silent Install (Unattended Installer) 2.7 -- Uninstaller 2.8 -- Documentation 2.9 -- Optional Software Technical Assistance 3.1 -- Obtaining Additional Information from HP Services 3.2 -- Obtaining Information via the Internet 3.3 -- Obtaining Support Services Outside of the United States Legal Statements 4.1 -- Trademark Notices 4.2 -- Legal Notice 4.3 -- Copyright ************************ 1. INTRODUCTION ************************ 1.1 PURPOSE OF THIS README FILE

PJL commands Mopier Enabled, 70 PIN required, 56 resolution settings, 34 platforms supported, 6 Plug and Play, 107 point sizes, fonts, 39 pointers, 53 pop-up alerts, 15 port=xxxx command line option, 8 portable document format. See PDF portrait orientation Flip Pages Up option, 31 margins, 43 selecting, 61 ports, Windows 2000 options, 96 PowerPoint PANTONE charts, printing, 222 PPDs, 18 preview images binding, 31 Flip Pages Up, 31 orientation, 62 Pages per Sheet, 31 paper size, 42 Scale to Fit, 36 scaling, 37 watermarks, 37 Print all Text as Black, 32, 34 Print Document On, 36 Print in Grayscale, 66 print jobs. See jobs Print on Both Sides, 30 Print Page Borders, 31 Print Quality settings, 32 printable area, 50 Printer Description files (PPDs), 18 printer drivers. See drivers printer image, 53 Printer Memory, 72 Printer Model command line integers, 8 Configure tab settings, 67 features, 6 Printer Properties, IBM OS/2, 157 Printer Status page, embedded Web Server, 24 Printer Status panel, 177 printer=n command line option, 8 Printers folder Configure tab, accessing, 67 NT Forms tab, accessing, 74 Printing System components, 19 version, 7 Printing, definition, 174 Private Job, 55 processor requirements Windows 2000, 87 Windows 3.1x, 144 Windows 95/98, 104 Windows NT 3.51, 135 Windows NT 4.0, 118
profiles filename conventions, 224 ICC Custom, 223 ICM, 224 types of, 223 prompts Windows 95/98, 114 Windows NT 4.0, 130 Proof and Hold, 55 Properties Configure tab, accessing, 67 IBM OS/2, 157 NT Forms tab, accessing, 74 PS driver Basics tab, 61 Color tab, 63 Destination tab, 53 Effects tab, 34 fonts, 91 HP LaserJet, 18 INI file modifications, 149 Japanese system modifications, 117 modifications, Windows 2000, 102 modifications, Windows 3.1x, 148 modifications, Windows 95/98, 117 modifications, Windows NT 3.51, 142 modifications, Windows NT 4.0, 134 network installation, 97 NT Forms tab, 74 operating systems supported, 6 PANTONE calibration, automatic, 216 Paper tab, 40 PS emulation driver, 6, 207 PS file, PANTONE chart, 222 PS Printer Description files (PPDs), 18 PSCRIPT driver, Microsoft, 17 Publisher ICC color profiles, 226 PANTONE charts, printing, 222 pull status, 16
quality settings, 32 troubleshooting, 228 QuarkXPress ICC color profiles, 226 loading PANTONE palettes, 219 printer description files, 18 PS emulation driver, 207 queries, bidi. See bidirectional communications question mark button, 75 queues, building, 166, 168 Quick Copy, 55 Quick Sets custom paper sizes, 45 grayscale, printing in, 66

RAM. See memory

raster images PANTONE not supported, 216 sending graphics as, 33 Reader, Adobe Acrobat printing PANTONE charts, 222 readme files CD-ROM, 205 late-breaking, 197 PANTONE and ICC, 214 Receiving, definition, 174 Refresh button, printer status panel, 177 refreshrate keys, 184 Register Product, 11 Registration, 207 release notes, 211 remote troubleshooting, 23 remote viewing, printer status, 16 Rename button, 47, 51 Rendering Mode default settings, 32 graphic settings, 33 Require PIN to Print, 56 requirements, system. See system requirements resolution default, 32 file size, 227 PJL commands, 34 system requirements, 87 Resolution Enhancement Technology (REt), 34 Resource Manager directory structure, 84 features, 26 installing, 211 REt, not supported, 34 Retention, Job, 54, 71 RGB color matching, 227 converting from CMYK, 227 palettes, 217, 222 profiles, 223 Rotated orientation, selecting, 61 rough media, 34 rounding invalid entries, 48 files, 180 goals, 173 icons, 173 INI files, 182 Job Status icons, 174 Job Status panel, 174 job tracking, disabling, 188 LegacyPrinerDSRates, 184 LostJobTimer, 186 operating systems, supported, 173 Options panel, 173, 178 Printer Status icons, 174 Printer Status panel, 177 printers, adding, 188 refreshrate keys, 184 settings, 178 specific drivers, adding support for, 188 states, system tray icon, 180 system tray icons, 179 troubleshooting, 191 Warning icon, 174 window, 173 WindowsSpoolerDSRates, 185 Save button, 51 saving custom paper sizes, 45 Scale Patterns default settings, 32 settings, 34 Scale to Fit, 36 scaling % of Normal Size, 36 ZoomSmart, 35 Scaling from Large Paper default settings, 74 Pages per Sheet option, 32 paper sizes, 44 Screen Match option, 65 scroll bar increments, 37 security, 25 selected panel, definition, 173 Send Graphics as Raster, 33 Send Graphics as Vector, 33 Send Page as Raster, 33 Send TrueType as Bitmaps default settings, 32 using, 34 settings. See custom settings; default settings setup. See installation shading, watermarks, 40 shared Windows networks. See networks short-edge binding, 31 Silent Install, 7 Size Is, 42 sizes, fonts, 39 sizes, paper. See paper sizes slots, memory, 6 Smooth option (ColorSmart II), 65 Source Is, 51 spaces, command lines, 7 Specification for Web Offset Publications. See SWOP speed, improving, 227 spiral binding, preview image, 31