hp deskjet 3820 series

reference guide

Edition 1 January 2002

notice

English
The information contained in this document is subject to change without notice. Hewlett-Packard makes no warranty of any kind with regard to this material, including, but not limited to, the implied warranties of merchantability and fitness for a particular purpose. Hewlett-Packard will not be liable for errors contained herein or for incidental or consequential damages in connection with the furnishing, performance, or use of this material. No part of this document may be photocopied, reproduced, or translated to another language without the prior written consent of Hewlett-Packard Company.

terms and conventions

The following terms and conventions are used in this reference guide:
The hp deskjet 3820 series printer may be referred to as the HP Deskjet 3820 printer, the HP Deskjet, or the HP printer.

symbols

The > symbol guides you through a series of software steps. For example: Click Start > Programs > Hewlett-Packard > [hp deskjet printer] > release notes to view the release notes.

cautions

A Caution indicates possible damage to the HP printer or to other equipment. For example: Caution! Do not touch the print cartridge ink nozzles or copper contacts. Touching these parts will result in clogs, ink failure, and bad electrical connections.

acknowledgements

Microsoft, MS-DOS, and Windows are registered trademarks of Microsoft Corporation. Adobe and Acrobat are registered trademarks of Adobe Systems Incorporated. Mac, Macintosh, AppleTalk, and Mac OS are trademarks of Apple Computer, Inc., registered in the U.S. and other countries. Copyright 2002 Hewlett-Packard Company

hp deskjet 3820 printer

table of contents
introducing the hp deskjet 3820 series printer.1 whats in the box.1 connectivity.1 USB cable.1 parallel cable.1 finding information.2 viewing the onscreen users guide.3 Windows.3 Macintosh.4 DOS.4 buttons and lights.5 cancel button.5 print cartridge status symbol and light.5 resume button and light. 5 power button and light.5 print cartridges.6 installation troubleshooting.7 Windows.7 Windows USB. 9 contacting hp customer care center.13 support process. 13 software updates. 13 hp support by phone. 14 obtaining hp repair. 16 obtaining a warranty extension. 16 hp printer limited warranty statement.17 product specifications.19 regulatory notices.19
introducing the hp deskjet 3820 series printer

whats in the box

Thank you for buying an hp deskjet 3820 series printer! Your printer box contains the following items:
1. printer 2. setup posters 3. this reference guide 4. printer software CD
5. black (hp 15) print cartridge 6. tri-color (hp 78) print cartridge 7. power cord
If any of these items is missing from the box, talk to your HP dealer or contact the HP Customer Care Center. See contacting hp customer care center on page 13 for more information.

connectivity

USB cable
Purchase a Universal Serial Bus (USB) 2.0 full speed compliant cable. Use with Windows 98, Me, 2000, XP, and Macintosh.

parallel cable

Purchase parallel cable type IEEE-1284 compliant. Use with Windows 95, 98, NT 4.0, Me, 2000, and XP.

finding information

Several documents are included with the HP printer. They provide instructions on how to install the printer software, operate the printer, and find help.

for information about.

CD Begin with the printer software CD to setup the printer and install the printer software. The printer software CD provides setup instructions. Installation and troubleshooting Printer software and hardware setup

platform

Windows

Windows setup poster

Macintosh setup poster
Macintosh setup instructions

Macintosh

this reference guide Printer Assistant
Printer box contents Additional installation troubleshooting HP Customer Care Center HP printer warranty

Windows Macintosh

Onscreen users guide for using, maintaining, and troubleshooting the printer; warranty statements, environmental statement; regulatory notices (For access instructions, see viewing the onscreen users guide on page 3.) HP Customer Care Center Printing ideas Shopping links to other HP products Tools and updates Complete product information including: Using, maintaining, and troubleshooting the printer Warranty statement Environmental statement and regulatory notices (For access instructions, see viewing the onscreen users guide on page 3.) Known software compatibility issues. Click Start > Programs > Hewlett-Packard >[hp deskjet printer] > release notes DOS systems information appears on page 4 of this reference guide.

Onscreen users guide

release notes

this reference guide

viewing the onscreen users guide
The onscreen users guide provides instructions for using the HP printer. Information is also provided to help you solve printer problems that may occur.
When you install the printer software, the onscreen users guide is installed automatically. Open the users guide through the HP Printer Assistant, a tool that also provides: Support through HP Customer Care

Center

Adobe Acrobat versions of the users guide
The users guide is also available in the following languages: Arabic Greek Hebrew Turkish If you want to view the users guide in one of these languages:
1. Double-click the hp printer assistant icon on your computer desktop. 2. Click the users guide button on the HP
Printing ideas Shopping links to other HP products Tools and updates The hp printer assistant icon is displayed on the Windows desktop after you install the printer software.
Printer Assistant screen.
3. Select users guide is available in other languages at the bottom of the screen. 4. Insert the printer software CD into the
Double-click the icon to open the hp printer assistant.

computers CD-ROM drive.

5. Select your language from the list that
accessing the users guide

To view the users guide:

1. Double-click the hp printer assistant

appears.

If Acrobat Reader is installed on
your computer, the users guide is displayed.
Use Acrobat 4.0 or later to view the users guide.
icon on your computer desktop. The HP Printer Assistant appears.
2. Click the users guide button to display
the guides topics. You can also open the users guide from the Start menu by clicking Start > Programs > Hewlett-Packard > [hp deskjet printer] > users guide.
If Acrobat Reader is not installed on
your computer, it is installed automatically, then the users guide is displayed.

Adobe Acrobat Reader 4.0 or later is required to view the users guide on Macintosh computers. If you do not have Acrobat Reader, install it from the printer software CD.
If you are a Mac OS X user, view the onscreen users guide with Adobe Acrobat Reader 4.0 or later. If you use the Mac OS X Preview feature, you will not be able to navigate the onscreen users guide.
In DOS operating systems, information is found in a text document called dosread.txt. This file is located on the printer software CD in the <language code>\djcp\ directory. For <language code> substitute the relevant code from the list below. To read the file in English, for example, open dosread.txt in the enu\djcp\ directory. DOS support is not available in all languages and countries/regions.
for this language. use this code. chs cht csy dan deu enu esm fin fra hun ita kor nld non plk ptb rus svc

To open the users guide:

1. Insert the printer software CD into the
Chinese, Simplified Chinese, Traditional Czech Danish German English Spanish Finnish French Hungarian Italian Korean Dutch Norwegian Polish Portuguese Russian Swedish
computers CD-ROM drive. The HP Deskjet screen is displayed.
2. Select the Users Manuals folder for

your language.

3. Do one of the following: Double-click the Users Guide icon if
Acrobat Reader is installed on your computer.
Double-click the Reader Installer icon if
Acrobat Reader is not installed on your computer.
Adobe Acrobat Reader is installed automatically. After it is installed, double-click the Users Guide icon to display the users guide.

buttons and lights

The printer buttons let you turn the printer on and off, cancel a print job, or resume printing. The lights give you visual cues about the status of the printer.
1. Cancel button 2. Print Cartridge Status symbol and light 3. Resume button and light 4. Power button and light

cancel button

Pressing the Cancel button cancels the current print job.

power button and light

The Power button turns the printer on and off. It may take a few seconds for the printer to turn on after pressing the Power button. The green light next to the Power button flashes when the printer is processing.
Caution! Always use the Power button on
print cartridge status symbol and light
The light beside the Print Cartridge Status symbol flashes when a print cartridge is low on ink or incorrectly installed or the printers top cover is open.
the front of the printer to turn the printer on and off. Using a power strip, surge protector, or a wall-mounted switch to turn the printer on and off may cause printer failure.

resume button and light

The Resume light flashes when an action is required such as loading paper or clearing a paper jam. When the action is completed, press the Resume button to continue printing.

print cartridges

using print cartridges
The printer uses these print cartridges:

print cartridge

5. Remove the replacement print

selection number

product number
cartridge from its packaging and carefully remove the plastic tape. Hold the print cartridge so that the copper strip is on the bottom.

tri-color

1. pull tab to remove the plastic tape
For more informations, see these sections in the onscreen users guide: replacing print cartridges maintaining print cartridges print cartridge recovery
Caution! To prevent clogs, ink failure, and bad electrical connections, do not touch the print cartridge ink nozzles or copper contacts, and do not remove the copper strips.
6. Push the print cartridge firmly into the

cradle.

7. Secure the cradle latch, then close the

top cover.

8. Verify that plain paper is loaded in
replacing a print cartridge
To replace a print cartridge:
1. Press the Power button to turn on the
the In tray, then print a calibration page to align the print cartridges. For instructions on aligning the print cartridges, see calibrating the print cartridges in the onscreen users guide.

printer.

2. Open the top cover.
The cradle moves to the center of the cradle rod.
3. Raise the cradle latch. 4. Lift the print cartridge out of the print
cartridge cradle and discard it.

"

installation troubleshooting
Use the information in this section if you have problems setting up your HP printer. If you need help after the printer is set up, see the onscreen users guide in the Printer Assistant. See accessing the users guide on page 3 of this reference guide for instructions.

what is the problem?

The installation program will not automatically start when the CD is inserted.

possible causes.

to solve the problem.
Auto-run is disabled. The computer cannot find the autorun.exe program on the CD-ROM.

1.Insert the printer software CD into the computers CD-ROM drive. Be careful to position the CD correctly. 2.Select Start > Run, then click Browse. 3.Browse to the CD-ROM icon. 4.Click the setup.exe file, then click Open. 5.The setup.exe file appears in the Run dialog box. Click OK. 6.Follow the onscreen instructions to install the printer software.
installation troubleshooting, continued

Windows, continued

The printer software did not install correctly.
There may be a conflict with a virus protection program or other software programs. There may be a conflict with a peripheral device connected to your printer.
Uninstall the software, then reinstall it. 1.Do one of the following: Insert the CD-ROM into the CD-ROM drive, and select Remove printer software. Follow the onscreen instructions. Open the Printer Assistant and select Tools and Updates > uninstall software. Select Start > Programs > Hewlett-Packard > [hp deskjet printer] > uninstall software. 2.Close any virus protection programs or other software programs that are running on the computer. 3.To reinstall the printer software, insert the CD-ROM into the CD-ROM drive, then follow the onscreen instructions. If the software program does not automatically start, then see to solve the problem. on page 7.

Windows USB

Use the information in this section if you have problems setting up your HP printer. If you need help after the printer is set up, see the onscreen users guide.
The Plug and Play operation will not complete (The New Hardware Wizard will not finish).
The computer cannot find the printer driver.
1.Cancel the New Hardware Wizard. 2.Remove the printer software CD from the CD-ROM drive. 3.Disconnect the USB cable from the computer. 4.Re-insert the printer software CD into the computers CD-ROM drive. 5.Follow the onscreen instructions to install the printer software. 6.Reconnect the USB cable to the printer when prompted. If the installation program does not automatically start, then seeto solve the problem. on page 7.

Windows USB, continued

I set up the printer before inserting the CD, and connected a USB cable between the printer and my computer. The New Hardware Wizard did not appear.
You may not be using Windows 98, Me, 2000, or XP.
Verify Windows 98, Me, 2000, or XP is running. If not, connect with a parallel cable.
Your USB cable may not be connected properly.
1.Disconnect the USB cable from your printer, then reconnect the cable to your printer. 2.Verify that the cable is securely attached.
Your computer may not be USB enabled.

1.Click Start > Settings > Control Panel, or click Start > Control Panel. 2.Double-click the System icon. 3.Select the Device Manager tab, or select the Hardware tab and click the Device Manager button. 4.Click the plus (+) icon next to the Universal Serial Bus Controller option. If you see a USB host controller and a USB root hub listed, USB is enabled. If you do not see these devices listed, refer to the computers documentation or contact the computers manufacturer for more information on enabling and setting up USB. 5.Use a parallel cable to connect your printer to the computer if you cannot enable USB.
When I tried installing USB the installation stopped. When I tried to install again, the New Hardware Found Wizard was gone and the USB port was not available.
The Operating system terminated the installation before it was complete.
When I connect a USB cable between the printer and my computer, an Unknown Device message appears. If you are using Windows 2000, the Unknown Device message does not mean that there is a problem. However, if you are using Windows 98, Me, or XP, the Unknown Device message does mean that there is a problem. Use the troubleshooting steps below.
Static electricity has built up in the cable between the printer and your computer. You may have a defective USB cable.
1.Disconnect the USB cable from the printer. 2.Unplug the printer from its power cord. 3.Wait approximately 30 seconds. 4.Plug the power cord into the printer. 5.Plug the USB cable into the printer. 6.Replace the USB cable or use a parallel cable if Unknown Device continues to appear in the New Hardware Found dialog box and you are not using Windows 2000.
contacting hp customer care center
HP Customer Care Center provides expert advice on using your HP printer or solving problems with your printer.

support process

The HP support process works most effectively if you look for help in the following order:
1. Use the onscreen users guide. See

hp support email

One-to-one email gives direct answers to your questions from an HP support technician. Email support is a great way to ask technical questions and obtain answers that are tailored to your specific need. Enter your question on a Web form and receive an email reply.
viewing the onscreen users guide on page 3.

2. Access HP e-support.

Check HP's Web support pages for product help Send HP an email
3. Contact HP support by phone.

software updates

Use either of the following methods to obtain copies and updates of the printer software: Download the printer software from HPs Website. Phone the HP Customer Care Center to request a CD containing the software update files. See support phone numbers on page 15.

For more information see hp support by phone on page 14. Support options and availability vary by product, country/region, and language.

hp support Websites

If you have access to the Internet, you can obtain a wide variety of information about your printer. Visit our Website for the latest printer software and support information at:
www.hp.com/cposupport/loc/ regional.html or www.hp.com/go/ support

hp support by phone

HP provides telephone support free of charge during the printers free phone support period.
As a part of our continuing effort to improve our phone support services, we advise you to check our Website on a regular basis for new information regarding service features and delivery. before placing a call Before placing a call for help, try these other free support options: users guide; see viewing the onscreen users guide on page 4. setup poster HP e-support If you cannot solve the problem using these resources, call an HP support technician while you are in front of your computer and printer. For faster service, please be prepared to provide information about the steps you have taken to solve the problem. HP needs the following information to assist you:
free phone support period
The list below shows the free phone support period for your country/region. Standard phone company charges apply.

country/region

North America Asia Pacific Europe, Middle East, Africa Latin America including Mexico

phone support

90 days 1 year See below*

1 year

* Europe, Middle East, and Africa
For phone support in Europe, please consult the following Website to check the details and conditions of phone support in your country/region: http://www.hp.com/go/support. Alternatively, you can ask your dealer or call HP at the phone number listed for your country/region. See support phone numbers on page 15.
The printer's model number (located on the label on the front of the printer) The printer's serial number (located on the bottom of the printer) The computers operating system The version of the printer driver (also referred to as the printer software) Messages displayed at the time the situation occurred Answers to these questions:

Has this situation happened before?

Can you re-create it?

Did you add any new hardware or
software on your computer around the time this situation began?

support phone numbers

If you need help solving a problem, contact HP support using one of the phone numbers in the table below.For the most up-to-date list of phone numbers for your country/region, refer to HPs Website:
http://www.hp.com/cpso-support/guide/ psd/expectations.html
Africa/Middle East Argentina Australia Austria Belgium (Dutch) Belgium (French) Brazil (inside Greater Sao Paulo) Brazil (outside Greater Sao Paulo) Canada Caribbean Central America Chile China Colombia Costa Rica Denmark Ecuador (Andinatel) Ecuador (Pacifitel) Finland France Germany Greece Guatemala
Hong Kong Hungary India Indonesia Ireland Israel Italy

phone number

6299 0800-1-877-232-(208) 323-2551 0800-823 4530
8807 3747-7799 0-800-1-800-711-2884 1-800-711-5959 9-800-114-726 0-800-011-1-800-711-2884 1-800-143 ( 0.06/30 sec.) 1-800-995-5105
Japan Korea (Seoul) Korea (outside Seoul) Malaysia Mexico (Mexico City) Mexico (Outside Mexico City) Netherlands New Zealand Norway Peru Philippines Poland Puerto Rico Russia (Moscow) Singapore Spain Sweden Switzerland Taiwan Thailand Turkey United Kingdom United States Venezuela Vietnam
after the free phone support period
After the free phone support period, contact your HP dealer or call the support phone number for your country/region to discover the available support options. See support phone numbers on page 15.
obtaining a warranty extension
If you would like to extend the warranty coverage beyond the limited warranty period, contact your local HP dealer. If your HP dealer does not offer service contracts, call HP directly and ask about our HP service agreements.

obtaining hp repair

If your HP printer needs to be repaired, call HP phone support. A trained HP support technician will diagnose the problem and coordinate the repair process. For a list of HP support phone numbers, see support phone numbers on page 15. HP support will direct you to the best solution, whether it is an authorized service provider or an HP facility. This service is free during your HP printers limited warranty period. After the warranty period, you will be quoted a repair cost.
hp printer limited warranty statement

region

North America (including Canada) Asia Pacific Europe Latin America

software

90 days 90 days 90 days 90 days

printer

90 days 1 year 1 year 1 year
A. extent of limited warranty
Hewlett-Packard (HP) warrants to the end-user customer that the HP products specified above will be free from defects in materials and workmanship for the duration specified above, which duration begins on the date of purchase by the customer. Customer is responsible for maintaining proof of date of purchase. 1. For software products, HPs limited warranty applies only to a failure to execute programming instructions. HP does not warrant that the operation of any product will be uninterrupted or error free. 2. HPs limited warranty covers only those defects which arise as a result of normal use of the product, and do not apply to any: Improper or inadequate maintenance or modification; Software, interfacing, media, parts, or supplies not provided or supported by HP; or Operation outside the products specifications. For HP printer products, the use of a nonHP ink cartridge or a refilled ink cartridge does not affect either the warranty to the customer or any HP support contract with the customer. However, if printer failure or damage is attributable to the use of a nonHP or refilled ink cartridge, HP will charge its standard time and materials charges to service the printer for the particular failure or damage.
3. If HP receives, during the applicable warranty period, notice of a defect in any software, media, or ink cartridge covered by HPs warranty, HP shall replace the defective product. If HP receives notice of a defect in any hardware product covered by HPs warranty during the applicable warranty period, HP shall either repair or replace the defective product at HPs option. 4. If HP is unable to repair or replace, as applicable, a defective product covered by HPs warranty, HP shall, within a reasonable time after being notified of the defect, refund the purchase price of the product. 5. HP shall have no obligation to repair, replace, or refund until the customer returns the defective product to HP. 6. Any replacement product may be either new or like-new, provided that it has functionality at least equal to that of the product being replaced. 7 HPs limited warranty is valid in any country. where the covered HP product is distributed by HP except for the Middle-East, Africa, Argentina, Brazil, Mexico, Venezuela, and Frances Departements DOutre-Mer; for those excepted areas, the warranty is valid only in the country of purchase. Contracts for additional warranty services, such as on-site service, may be available from any authorized HP service facility where the product is distributed by HP or by an authorized importer. 8. Any applicable print cartridge warranty shall not apply to HP print cartridges that have been refilled, remanufactured, refurbished, misused, or tampered with in any way.

B. limitations of warranty
TO THE EXTENT ALLOWED BY LOCAL LAW, NEITHER HP NOR ITS THIRD PARTY SUPPLIERS MAKE ANY OTHER WARRANTY OR CONDITION OF ANY KIND, WHETHER EXPRESS OR IMPLIED, WITH RESPECT TO THE HP PRODUCTS, AND SPECIFICALLY DISCLAIM THE IMPLIED WARRANTIES OR CONDITIONS OF MERCHANTABILITY, SATISFACTORY QUALITY, AND FITNESS FOR A PARTICULAR PURPOSE.

D. local law

1. This Warranty Statement gives the customer specific legal rights. The customer may also have other rights which vary from state to state in the United States, from province to province in Canada, and from country to country elsewhere in the world. 2. To the extent that this Warranty Statement is inconsistent with local law, this Warranty Statement shall be deemed modified to be consistent with such local law. Under such local law, certain disclaimers and limitations of this Warranty Statement may not apply to the customer. For example, some states in the United States, as well as some governments outside the United States (including provinces in Canada), may: Preclude the disclaimers and limitations in this Warranty Statement from limiting the statutory rights of a consumer (e.g., the United Kingdom); Otherwise restrict the ability of a manufacturer to enforce such disclaimers or limitations; or Grant the customer additional warranty rights, specify the duration of implied warranties which the manufacturer cannot disclaim, or not allow limitations on the duration of implied warranties. 3. FOR CONSUMER TRANSACTIONS IN AUSTRALIA AND NEW ZEALAND, THE TERMS IN THIS WARRANTY STATEMENT, EXCEPT TO THE EXTENT LAWFULLY PERMITTED, DO NOT EXCLUDE, RESTRICT, OR MODIFY, AND ARE IN ADDITION TO, THE MANDATORY STATUTORY RIGHTS APPLICABLE TO THE SALE OF HP PRODUCTS TO SUCH CUSTOMERS.
C. limitations of liability
1. To the extent allowed by local law, the remedies provided in this Warranty Statement are the customers sole and exclusive remedies. 2. TO THE EXTENT ALLOWED BY LOCAL LAW, EXCEPT FOR THE OBLIGATIONS SPECIFICALLY SET FORTH IN THIS WARRANTY STATEMENT, IN NO EVENT WILL HP OR ITS THIRD PARTY SUPPLIERS BE LIABLE FOR DIRECT, INDIRECT, SPECIAL, INCIDENTAL, OR CONSEQUENTIAL DAMAGES, WHETHER BASED ON CONTRACT, TORT, OR ANY OTHER LEGAL THEORY AND WHETHER ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

product specifications

black text print speed
Draft: Up to 12 pages per minute Normal: Up to 6.5 pages per minute Best: Up to 3 pages per minute
declared noise emissions in accordance with ISO 9296
Best Mode: Sound power level, LWAd: 5.7 Bels (A) [57 dB (A)] Sound pressure level, LpAm (bystander positions): 45 dB (A) Normal Mode: Sound power level, LWAd: 6.0 Bels (A) [60 dB (A)] Sound pressure level, LpAm (bystander positions): 47 dB (A)
mixed text with color graphics print speed*
Draft: Up to 10 pages per minute Normal: Up to 4.5 pages per minute Best: Up to 1 page per minute * These are approximate figures. The exact speed varies with the system configuration, software program, and document complexity.

memory

All models: 2 MB built-in RAM

power requirements

Input Voltage: 100 to 240 Vac ( 10%) Input Frequency: 50 to 60 Hz ( 3 Hz) Accommodates the worldwide range of AC line voltages and frequencies.

power consumption

All models: 2 watts maximum when off 4 watts average non-printing 25 watts average when printing

regulatory notices

regulatory model identification number
For regulatory identification purposes, your product is assigned a Regulatory Model Number. The Regulatory Model Number for your product is VCVRA-0103. This regulatory number should not be confused with the marketing name (HP Deskjet 3820) or product number (C8952).

buttons and lights

The printer buttons let you turn the printer on and off, cancel a print job, or resume printing. The lights give you visual cues about the status of the printer.
1. Cancel button 2. Print Cartridge Status symbol and light 3. Resume button and light 4. Power button and light

cancel button

Pressing the Cancel button cancels the current print job.
print cartridge status symbol and light
The Print Cartridge Status light turns on or flashes when a print cartridge needs service.

resume button and lights

The Resume light flashes when an action is required such as loading paper or clearing a paper jam. When the problem is solved, press the Resume button to continue printing.

power button and light

The Power button turns the printer on and off. It may take a few seconds for the printer to turn
file:///C|/Projects/Subway/Mac_UG/ug_buttons_fs.html (1 of 2) [1/17/2002 3:22:33 PM]
on after pressing the Power button. The green light next to the Power button flashes when the printer is processing.
Caution! Always use the Power button on the front of the printer to turn the printer on and off. Using a power strip, surge protector, or a wall-mounted switch to turn the printer on and off may cause printer failure.
file:///C|/Projects/Subway/Mac_UG/ug_buttons_fs.html (2 of 2) [1/17/2002 3:22:33 PM]

paper trays

The printer has a fold-up paper tray and an output guide. The output guide contains a slot for single envelope or index card printing.
1. single envelope slot 2. fold-up tray 3. output guide

In tray

Open the space-saving fold-up tray to load paper or other media to be printed. You can print different sizes of media by adjusting the paper width guide and the paper length guide. Unfold the extension on the In tray when printing.
1. paper length guide 2. In tray extension 3. paper width guide

Output guide

Printed pages are deposited on the Output guide.
file:///C|/Projects/Subway/Mac_UG/ug_trays_fs.html (1 of 2) [1/17/2002 3:22:33 PM]

1. output guide

file:///C|/Projects/Subway/Mac_UG/ug_trays_fs.html (2 of 2) [1/17/2002 3:22:33 PM]

print cartridges

Two print cartridges can be used with your printer:
black print cartridge tri-color print cartridge
1. black print cartridge 2. tri-color print cartridge
print cartridge selection
print cartridge black selection number product number c6615

tri-color

For installation instructions, see replacing print cartridges. For storage instructions, see maintaining print cartridges. For recycling instructions, see print cartridge recovery.
For print cartridge ink capacity, see the information included in the print cartridge packaging.
file:///C|/Projects/Subway/Mac_UG/ug_ink_delivery_fs.html [1/17/2002 3:22:33 PM]

connectivity

The printer can connect to the computer with a USB cable.
For instructions on connecting the printer with a USB cable, see the setup poster that came with the printer.
file:///C|/Projects/Subway/Mac_UG/ug_connectivity_fs.html [1/17/2002 3:22:34 PM]
Click the following topic below to view an explanation of the printer software:
using printer software with Mac OS 8.6, 9.x, and X Classic using printer software with Mac OS X
Click the appropriate topic below to view instructions on printing functions:
printing a document two-sided printing
Click the appropriate topic below to view instructions for printing on different paper types:
plain paper envelopes transparencies labels index cards and other small media Hagaki cards photographs greeting cards posters iron-on transfers
file:///C|/Projects/Subway/Mac_UG/ug_printing_intro_fs.html [1/17/2002 3:22:34 PM]
using printer software with Mac OS 8.6, 9.x, and X Classic
The printer is controlled by software installed on your computer. Use the printer software to perform the following tasks:
choosing the printer printing from the computer's desktop checking the printer status using the page setup dialog box using the print dialog box viewing and changing the status of a print job
Mac OS X Classic is a Mac OS X feature that allows applications built for Mac OS 9.x to run on a Mac OS X computer. Mac OS X Classic applications have a Mac OS 9.x interface.

choosing the printer

Setting the printer as your computer's default printer automatically routes all print jobs to that printer. You can select another printer for a particular document; however, switching printers may affect a document's formatting and pagination. If you select a printer, always check the document for changes in formatting and pagination before printing.
setting up the printer Follow these steps to set up the printer: 1. Select Chooser from the Apple menu. 2. Click the hp printer icon in the left side of the Chooser dialog box.
file:///C|/Projects/Subway/Mac_UG/ug_printer_driver_legacy.html (1 of 11) [1/17/2002 3:22:36 PM]
3. Click hp deskjet printer in the right side of the Chooser dialog box. 4. Close the Chooser. selecting a default printer After setting up the printer with the Chooser, use one of the following methods to select it as the default printer:

displaying the print status dialog box Double-click the hp printer icon on the desktop to display the Print Status dialog box.
using the print status dialog box The following options are available on the Print Status dialog box:
file:///C|/Projects/Subway/Mac_UG/ug_printer_driver_legacy.html (10 of 11) [1/17/2002 3:22:36 PM]
1. Control Buttons: Select a print job in the print queue, then click one of the following buttons to control printing: Pause a print job. Restart printing. Set the print time. Delete a print job. 2. Column Titles: Click a column title to sort print jobs. 3. Print Queue: Select a print job, then drag it to a new position in the print queue.
file:///C|/Projects/Subway/Mac_UG/ug_printer_driver_legacy.html (11 of 11) [1/17/2002 3:22:36 PM]
using printer software with Mac OS X
The printer is controlled by software installed on the computer. For instructions on using the printer software, select one of the following topics:
using the page setup dialog box using the print dialog box using the print center
Mac OS X Classic is a Mac OS X feature that allows applications built for Mac OS 9.x to run on a Mac OS X computer. Mac OS X Classic applications have a Mac OS 9.x interface. For more information, see using printer software with Mac OS 8.6, 9.x, and X Classic.
displaying the page setup screen To display the Page Setup screen, open the software program used to create the document, then select File > Page Setup.
description The following options are available on the Page Setup dialog box.
file:///C|/Projects/Subway/Mac_UG/ug_printer_driver_osx.html (1 of 10) [1/17/2002 3:22:37 PM]
1. Settings: Choose one of the following:
Page Attributes: To set print options for the document. Application Attributes: To set print options specific to the application being used. Summary: To view the print settings for the document.
2. Format for: Select the printer name. 3. Paper Size: Select the paper size. 4. Orientation: Click the appropriate icon for the page orientation. 5. Scale: Reduce or enlarge a document image:

file:///C|/Projects/Subway/Mac_UG/ug_printing_a_document_fs.html (2 of 2) [1/17/2002 3:22:38 PM]

two-sided printing

Two-sided printing is only available in Mac OS 8.6, 9.x, and X Classic.
Two-sided printing is not available in Mac OS X.
Follow these instructions to print a two-sided document: 1. Open the Print dialog box, then select the Layout panel.
2. Select Print Both Sides. 3. Select the appropriate binding: Book binding.
Tablet binding. 4. Change any other desired print settings, then click OK.
file:///C|/Projects/Subway/Mac_UG/ug_twosided_printing_fs.html (1 of 2) [1/17/2002 3:22:38 PM]
The printer automatically prints odd-numbered pages first. Once the odd-numbered pages are printed, a message appears prompting you to reload the paper so that the even-numbered pages can be printed.

Book binding

Tablet binding
5. Reload the paper, then click Continue.
file:///C|/Projects/Subway/Mac_UG/ug_twosided_printing_fs.html (2 of 2) [1/17/2002 3:22:38 PM]

plain paper

preparing to print
1. Fold out the In tray, then fold out the In tray extension. 2. Slide out the paper guides. 3. Place up to 100 sheets of paper in the In tray.
4. Slide the paper guides firmly against the paper. 5. Lower the Output guide. My computer runs Mac OS 8.6 or 9.x Mac OS 8.6, 9.x, and X I am using a Mac OS 9.x application on a Mac OS X computer Classic Mac OS X
I am using an application built for Mac OS X printing on plain paper with Mac OS 8.6, 9.x, and X Classic
1. If necessary, open the Page Setup dialog box and select the page size, scaling, or orientation options. 2. Open the Print dialog box, then select the following settings:

panel Paper Type/Quality

setting Paper Group: Plain Paper
3. Select any other desired print settings. 4. After you have selected the print settings, click OK.
file:///C|/Projects/Subway/Mac_UG/ug_plain_paper_fs.html (1 of 2) [1/17/2002 3:22:38 PM]

Paper Size: Appropriate Hagaki card size Orientation: Appropriate orientation
setting Paper Type: Appropriate inkjet paper type Quality: Normal Pages Per Sheet: 1 (Normal)
file:///C|/Projects/Subway/Mac_UG/ug_Hagaki_cards_fs.html (3 of 3) [1/17/2002 3:22:41 PM]

photographs

The photo must be in an electronic format (digital) before it can be printed. Take a digital picture, scan a photo, or have your local camera shop provide an electronic file of the photo. Use hp photo papers for great results.
preparing to print small photographs
1. Fold out the In tray, then fold out the In tray extension. 2. Slide out the paper guides. 3. Fan the edges of the photo paper to separate them, then align the photo paper edges. 4. Place no more than 50 sheets of photo paperprintable side downin the In tray. 5. Push the photo paper forward until it stops. 6. Slide the paper guides firmly against the edge of the cards. 7. Lower the Output guide.
preparing to print large photographs
1. Fold out the In tray, then fold out the In tray extension. 2. Slide out the paper guides. 3. Fan the edges of the photo paper to separate them, then align the photo paper edges. 4. Place no more than 50 sheets of photo paperprintable side downin the In tray.
file:///C|/Projects/Subway/Mac_UG/ug_photographs_fs.html (1 of 3) [1/17/2002 3:22:42 PM]
5. Slide the paper guides firmly against the edges of the photo paper. 6. Lower the Output guide.

printing photographs

I am using an application built for Mac OS X printing photographs with Mac OS 8.6, 9.x, and X Classic
setting Page Size: Appropriate paper size Orientation: Appropriate orientation
file:///C|/Projects/Subway/Mac_UG/ug_photographs_fs.html (2 of 3) [1/17/2002 3:22:42 PM]
Paper Group: Photo paper Paper Type/Quality Paper Type: Appropriate hp photo paper type Quality: Best or High Resolution Photo
4. Select any other desired print settings. 5. After you have selected the print settings, click OK. printing photographs with Mac OS X 1. Open the Page Setup dialog box, then select the following settings:
setting Paper Size: Appropriate paper size Orientation: Appropriate orientation
setting Paper Type: Appropriate hp photo paper type Quality: Best or High Resolution Photo

file:///C|/Projects/Subway/Mac_UG/ug_iron-on_transfers_fs.html (3 of 3) [1/17/2002 3:22:43 PM]
file:///C|/Projects/Subway/Mac_UG/ug_maintenance_intro_fs.html [1/17/2002 3:22:44 PM]
replacing print cartridges
Before buying replacement print cartridges, verify the correct part numbers. When a print cartridge is empty, leave the empty print cartridge in the print cartridge cradle until it is replaced. The printer requires both print cartridges to operate.
To replace a print cartridge: 1. Verify that the In tray is down. 2. Press the Power button to turn on the printer. 3. Open the top cover. The cradle moves to the center of the printer. 4. Raise the cradle latch. 5. Lift the print cartridge out of the print cartridge cradle and discard it.
1. press Power button 2. open top cover 3. raise cradle latch 4. lift print cartridge out of cradle
6. Remove the replacement print cartridge from its packaging and carefully remove the plastic tape.
file:///C|/Projects/Subway/Mac_UG/ug_replacecartridge_fs.html (1 of 3) [1/17/2002 3:22:44 PM]
1. black cartridge 2. color cartridge 3. ink nozzles 4. copper contacts 5. plastic tape
Caution! Do not touch the print cartridge ink nozzles or copper contacts. Touching these parts will result in clogs, ink failure, and bad electrical connections. Do not remove the copper strips. They are required electrical contacts.

1. copper contacts

7. Push the print cartridge firmly into the cradle. 8. Secure the cradle latch. 9. Close the top cover. 10. Print a calibration page to align the print cartridges.
Caution! If you are in the middle of printing, and stop to change a print cartridge, your current print job will be cancelled.
If the Print Cartridge Status light continues to blink after installing a new print cartridge, verify
file:///C|/Projects/Subway/Mac_UG/ug_replacecartridge_fs.html (2 of 3) [1/17/2002 3:22:44 PM]
the part number on the cartridge. For information on how to recycle your empty print cartridge, see print cartridge recovery.
file:///C|/Projects/Subway/Mac_UG/ug_replacecartridge_fs.html (3 of 3) [1/17/2002 3:22:44 PM]
calibrating print cartridges
After a print cartridge is replaced, align the print cartridges to ensure the best print quality. Alignment is performed from the hp inkjet utility. 1. Open the hp inkjet utility. 2. Select the Calibrate panel. 3. Click the Align button, then follow the onscreen directions.
file:///C|/Projects/Subway/Mac_UG/ug_align_fs.html [1/17/2002 3:22:45 PM]
automatically cleaning print cartridges
If your printed pages are missing lines or dots or if streaks appear, the print cartridges need to be cleaned. Print cartridges are cleaned automatically using the following procedure: 1. Open the hp inkjet utility. 2. Select the Clean panel. 3. Click the Clean button, then follow the onscreen instructions. If your printouts are still missing lines or dots after cleaning, a print cartridge may be low on ink. One or both print cartridges may need to be replaced. If ink streaks still appear on your printouts after cleaning, the print cartridges and cradle may need to be cleaned manually.

Keep all print cartridges in their sealed packages in an upright position until they are needed. Print cartridges should be stored at room temperature (6078 degrees F or 15.626.6 degrees C). Do not remove the plastic tape covering the ink nozzles until you are ready to install the print cartridge in the printer. If the plastic tape has been removed from the print cartridge, do not attempt to reattach it. Reattaching the tape damages the ink nozzles. If print cartridges are removed from their sealed containers, store them in an airtight container. For best results, store the black cartridge with the nozzle side up and the color cartridge with the nozzle side down. Do not allow anything to touch the nozzle plate. Once the print cartridges are installed in the printer, leave them in the print cartridge cradle unless they are being manually cleaned. This prevents ink from evaporating or clogging the print cartridges. Do not unplug the printer until printing is complete and the printer is turned off. Use the Power button to turn off the printer.
file:///C|/Projects/Subway/Mac_UG/ug_maintaining_print_cartridges_fs.html [1/17/2002 3:22:46 PM]
maintaining the printer body

printer case exterior

Follow these guidelines when cleaning the outside of the printer:
Use distilled water only. Do not use household cleaners or detergents. Use a soft, damp cloth to remove dust, smudges, stains, and spilled ink from the exterior of the printer case.

printer interior

Caution! Do not clean the printers interior. Keep all liquids out of the interior.

print cradle rod

Do not lubricate the rod on which the print cradle moves. It is normal to hear noise when the printer is new.

handling and storage

Handle and store the printer in an upright, level position for maximum performance and reliability.
file:///C|/Projects/Subway/Mac_UG/ug_maintaining_the_printer_body_fs.html [1/17/2002 3:22:46 PM]
refilling print cartridges
To get great performance from your HP printer, use only genuine, factory-filled HP print cartridges.
Caution! Damage that is directly attributable to modified or refilled HP print cartridges is specifically excluded from the HP printers warranty coverage.

file:///C|/Projects/Subway/Mac_UG/ug_refilldont_fs.html [1/17/2002 3:22:47 PM]
removing ink from skin and clothing
Follow these steps to remove ink from skin and clothing:

to remove ink from. skin

do this. Wash the affected area with an abrasive soap.

white fabric

Wash the fabric in cold water using chlorine bleach.

color fabric

Wash the fabric in cold water using sudsy ammonia.
Caution! Always use cold water to remove ink from fabric. Warm or hot water may set the ink color into the fabric.
file:///C|/Projects/Subway/Mac_UG/ug_removeink_fs.html [1/17/2002 3:22:47 PM]
using the hp inkjet utility
The hp inkjet utility contains tools to calibrate the printer, clean the print cartridges, print a test page, and find Website support information. Select the appropriate option:
My computer runs Mac OS 8.6 or 9.x Mac OS 8.6 and 9.x My computer runs Mac OS X Mac OS X

Mac OS 8.6 and 9.x

displaying the hp inkjet utility 1. Double-click the Macintosh HD icon on the desktop. 2. Do one of the following:
Mac OS 8.6 to Mac OS 9.0: Select Utilities, then double-click hp Mac OS 9.1 or 9.2: Select Applications , double-click Utilities, then double-click hp
3. Double-click hp inkjet utility.
hp inkjet utility panels The following options are available on the hp inkjet utility:
file:///C|/Projects/Subway/Mac_UG/ug_mac_utility_fs.html (1 of 4) [1/17/2002 3:22:48 PM]
1. Inkjet Utility Panel Menu: Select the appropriate panel:
WOW!: Prints a sample page to view the output quality of the printer. Test: Prints a test page to confirm communication with printer. Clean: Cleans the print cartridges. Ink Levels: Provides estimated ink levels. Calibrate: Aligns the print cartridges. Support: Provides access to the HP Website where you can find support for the printer and information about HP products and supplies. Register: Accesses the HP Website to register the printer.
file:///C|/Projects/Subway/Mac_UG/ug_mac_utility_fs.html (2 of 4) [1/17/2002 3:22:48 PM]
displaying the hp inkjet utility 1. Double-click the OS X HD icon on the desktop. 2. Select Applications, then double-click Utilities. 3. Select hp inkjet utility.

all lights are flashing

the printer may need to be restarted 1. Press the Power button to turn off the printer, then press the Power button to turn the printer on. Proceed to step 2 if the lights continue to flash. 2. Press the Power button to turn off the printer. 3. Disconnect the printer from the power source. 4. Reconnect the printer to the power source. 5. Press the Power button to turn on the printer.
file:///C|/Projects/Subway/Mac_UG/ug_flashing_light_problems_fs.html (2 of 2) [1/17/2002 3:22:48 PM]
checking the print cartridge status
understanding the print cartridge status light
The Print Cartridge Status light flashes when one or both of the print cartridges are low on ink, improperly installed, or malfunctioning. This light also flashes if the wrong print cartridge type is used.
1. Print Cartridge Status light
If the ink level is low in a print cartridge, the Print Cartridge Status light stops flashing when the printer's top cover is opened. If the problem is not related to low ink, the light continues to flash after the cover is opened.
Open the printer's top cover when the Print Cartridge Status light flashes. The black arrow on the top of the print cartridge cradle points to one of five Print Cartridge Status icons revealing the exact nature of the problem.
file:///C|/Projects/Subway/Mac_UG/ug_printcartridge_statuslight_fs.html (1 of 3) [1/17/2002 3:22:49 PM]
1. tri-color cartridge problem icon 2. black cartridge problem icon 3. tri-color cartridge low-ink icon 4. black cartridge low-ink icon 5. cartridges OK icon 6. black indicator arrow
troubleshooting problems with the tri-color or black print cartridge If the black arrow points to a print cartridge problem icon, the print cartridge is either missing, improperly installed, defective, or is the wrong print cartridge for the printer. Perform the following tasks to correct the problem:
problem The print cartridge is missing
solution Insert both the black and tri-color print cartridges 1. Remove and reinsert the print cartridges.
Both print cartridges are installed, but the printer is not printing
2. If there is still a problem, verify that the correct print cartridges are installed. See print cartridges for part numbers. 3. Replace the print cartridges if the problem persists. See replacing print cartridges for directions.
solving problems with low ink
file:///C|/Projects/Subway/Mac_UG/ug_printcartridge_statuslight_fs.html (2 of 3) [1/17/2002 3:22:49 PM]
If the arrow points to the tri-color or the black low ink icon, replace the relevant print cartridge.
verifying that the problem is solved When you close the printer's top cover, the green light will be on with no flashing lights.
file:///C|/Projects/Subway/Mac_UG/ug_printcartridge_statuslight_fs.html (3 of 3) [1/17/2002 3:22:49 PM]

printer is not printing

will not pick up paper

if the paper tray is loaded Try one or more of the following:
Reduce the number of sheets in the In tray. Remove and reload the In tray. Use a different type of paper.

printer does not turn on

The printer may have drawn too much power.
file:///C|/Projects/Subway/Mac_UG/ug_notprinting_fs.html (3 of 4) [1/17/2002 3:22:50 PM]
1. Disconnect the power cord from the printer. 2. Wait approximately 10 seconds. 3. Reconnect the power cord to the printer. 4. Press the Power button to turn on the printer.

print job was deleted

If the printer's top cover is open for 10 seconds or more, the printer ejects the page and cancels the current print job. The printer does not cancel any other print jobs in the queue. Reprint the document.

USB problems

there are conflicting USB cable connections A printing conflict may arise when the printer and several USB devices are attached to a hub. There are two methods for solving the conflict:
Attach the printer's USB cable directly to the computer. or
If the printer is attached to a hub, do not use other USB devices attached to the hub while printing.
file:///C|/Projects/Subway/Mac_UG/ug_notprinting_fs.html (4 of 4) [1/17/2002 3:22:50 PM]

problems with printouts

print quality is poor text and images are misaligned document is printed off-center or at an angle parts of the document are missing or printed in the wrong place printout does not reflect new print settings photos are not printing correctly blank pages print or color is missing from printout

print quality is poor

If your printed pages are missing lines or dots or if streaks appear, the print cartridges need to be cleaned. For cleaning instructions, see automatically cleaning print cartridges.
text and images are misaligned
If the text and images on your printouts are misaligned, then calibrate the printer to align the print cartridges.

file:///C|/Projects/Subway/Mac_UG/ug_cartridge_recovery_fs.html [1/17/2002 3:22:53 PM]

limited warranty

region

software

printer
North America (including Canada)

90 days

Asia Pacific

1 year

Europe

Latin America

extent of limited warranty
Hewlett-Packard (HP) warrants to the end-user customer that the HP products specified above will be free from defects in materials and workmanship for the duration specified above, which duration begins on the date of purchase by the customer. Customer is responsible for maintaining proof of date of purchase. 1. For software products, HP's limited warranty applies only to a failure to execute programming instructions. HP does not warrant that the operation of any product will be uninterrupted or error free. 2. HP's limited warranty covers only those defects which arise as a result of normal use of the product, and do not apply to any:
Improper or inadequate maintenance or modification; Software, interfacing, media, parts, or supplies not provided or supported by HP; or Operation outside the product's specifications. For HP printer products, the use of a non-HP ink cartridge or a refilled ink cartridge does not affect either the warranty to the customer or any HP support contract with the customer. However, if printer failure or damage is attributable to the use of a non-HP or refilled ink cartridge, HP will charge its standard time and materials charges to service the printer for the particular failure or damage.
file:///C|/Projects/Subway/Mac_UG/ug_printer_warranty_fs.html (1 of 3) [1/17/2002 3:22:53 PM]
3. If HP receives, during the applicable warranty period, notice of a defect in any software, media, or ink cartridge covered by HP's warranty, HP shall replace the defective product. If HP receives notice of a defect in any hardware product covered by HP's warranty during the applicable warranty period, HP shall either repair or replace the defective product at HP's option. 4. If HP is unable to repair or replace, as applicable, a defective product covered by HP's warranty, HP shall, within a reasonable time after being notified of the defect, refund the purchase price of the product. 5. HP shall have no obligation to repair, replace, or refund until the customer returns the defective product to HP. 6. Any replacement product may be either new or like-new, provided that it has functionality at least equal to that of the product being replaced. 7. HP's limited warranty is valid in any country where the covered HP product is distributed by HP except for the Middle East, Africa, Argentina, Brazil, Mexico, Venezuela, and France's Departements D'Outre-Mer; for those excepted areas, the warranty is valid only in the country of purchase. Contracts for additional warranty services, such as on-site service, may be available from any authorized HP service facility where the product is distributed by HP or by an authorized importer. 8. Any applicable print cartridge warranty shall not apply to HP print cartridges that have been refilled, remanufactured, refurbished, misused, or tampered with in any way.

file:///C|/Projects/Subway/Mac_UG/ug_printer_warranty_fs.html (3 of 3) [1/17/2002 3:22:53 PM]

hewlett-packard company

This device complies with part 15 of the FCC Rules. Operation is subject to the following two conditions:
This device may not cause harmful interference, and This device must accept any interference received, including interference that may cause undesired operation.
Pursuant to part 15.21 of the FCC Rules, any changes or modifications to this equipment not expressly approved by Hewlett-Packard Company may cause harmful interference, and void your authority to operate this equipment. Use of a shielded data cable is required to comply with the Class B limits of part 15 of the FCC Rules. For further information, contact: Hewlett-Packard Company Manager of Corporate Product Regulations 3000 Hanover Street Palo Alto, CA 94304 (605) 857-1501
This equipment has been tested and found to comply with the limits for a Class B digital device, pursuant to part 15 of the FCC rules. These limits are designed to provide reasonable protection against harmful interference in a residential installation. This equipment generates, uses, and can radiate radio frequency energy and, if not installed and used in accordance with the instructions, can cause harmful interference to radio communications. However, there is no guarantee that interference will not occur in a particular installation. If this equipment does cause harmful interference to radio or television reception, which can be determined by turning the equipment off and on, the user is encouraged to try to correct the interference by one or more of the following measures:
Reorient or relocate the receiving antenna. Increase the separation between the equipment and the receiver. Connect the equipment into an outlet on a circuit different from that to which the receiver is connected. Consult the dealer or an experienced radio/TV technician for help.
file:///C|/Projects/Subway/Mac_UG/ug_regnotices_fs.html (1 of 2) [1/17/2002 3:22:54 PM]

LED indicator statement

The display LEDs meet the requirements of EN 60825-1.
file:///C|/Projects/Subway/Mac_UG/ug_regnotices_fs.html (2 of 2) [1/17/2002 3:22:54 PM]
ABCDEFGHIJKLMNOPQRSTUVWXYZ
acknowledgements adding a printer (OS X)

buttons

calibrating print cartridges choosing the printer (OS 8.6, 9.x, and X Classic) cleaning print cartridges, automatically connectivity copies and pages panel (OS X)

default printer (OS X)

file:///C|/Projects/Subway/Mac_UG/ug_index_fs.html (1 of 7) [1/17/2002 3:22:54 PM]
envelopes environmental statement

features

Hagaki cards hp inkjet utility
In tray iron-on transfers
labels lights about flashing flashing (all)
file:///C|/Projects/Subway/Mac_UG/ug_index_fs.html (2 of 7) [1/17/2002 3:22:54 PM]
on power light is flashing resume light is flashing