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english

reference guide

hp deskjet 5550 series

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Edition 2 April 2002

notice
The information contained in this document is subject to change without notice. Hewlett-Packard makes no warranty of any kind with regard to this material, including, but not limited to, the implied warranties of merchantability and fitness for a particular purpose. Hewlett-Packard will not be liable for errors contained herein or for incidental or consequential damages in connection with the furnishing, performance, or use of this material. No part of this document may be photocopied, reproduced, or translated to another language without the prior written consent of Hewlett-Packard Company.

terms and conventions

The following terms and conventions are used in this reference guide:
The hp deskjet 5550 series printer may be referred to as the HP Deskjet 5550 printer, the HP Deskjet, or the HP printer.

symbols

The > symbol guides you through a series of software steps. For example: Click Start > Programs > Hewlett-Packard > [hp deskjet printer] > release notes to view the release notes.

cautions

A Caution indicates possible damage to the HP printer or to other equipment. For example: Caution! Do not touch the print cartridge ink nozzles or copper contacts. Touching these parts will result in clogs, ink failure, and bad electrical connections.

acknowledgements

Microsoft, MS-DOS, and Windows are registered trademarks of Microsoft Corporation. Adobe and Acrobat are registered trademarks of Adobe Systems Incorporated. Mac, Macintosh, AppleTalk, and Mac OS are trademarks of Apple Computer, Inc., registered in the U.S. and other countries. Copyright 2002 Hewlett-Packard Company
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hp deskjet 5550 series printer

table of contents

introducing the hp deskjet 5550 series printer.1 whats in the box.1 connectivity.2 USB cable.2 parallel cable.2 network.2 finding information.3 viewing the onscreen users guide.4 Windows.4 Macintosh.5 DOS.5 buttons and lights.6 cancel button.6 print cartridge status symbol and light.6 resume button and light. 6 power button and light.6 print cartridges.7 installation troubleshooting.8 hardware.8 Windows.9 Windows USB. 11 contacting hp customer care center.13 support process. 13 software updates. 13 hp support by phone. 14 obtaining hp repair. 16 obtaining a warranty extension. 16
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hp printer limited warranty statement. 17 printer specifications. 19
6-ink color printing. 19 regulatory model number. 19
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introducing the hp deskjet 5550 series printer

whats in the box

Thank you for buying an hp deskjet 5550 series printer! Your printer box contains the following items:
1. 2. 3. 4. printer setup posters this reference guide printer software CD
5. power cord and power adapter or power adapter 6. black (hp 56) print cartridge 7. tri-color (hp 57) print cartridge 8. USB cable (Japan only)
If any of these items is missing from the box, talk to your HP dealer or contact the HP Customer Care Center. See contacting hp customer care center on page 13 for more information.
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connectivity

This printer has several connectivity options: USB cable parallel cable network

network

Windows
The printer can be connected to a network in one of two ways: The printer can be connected directly to a computer on a network. For instructions on connecting the printer directly to a computer on a network, use the printer software CD and follow the onscreen network setup instructions. The printer can be connected to a network with an HP Jetdirect Print Server. For instructions on connecting the printer to a network with an HP Jetdirect Print Server, use the printer software CD and the documentation that came with the HP Jetdirect Print Server.

USB cable

Purchase a Universal Serial Bus (USB) 2.0 full speed compliant cable. (In Japan only, a USB cable is included with the printer.) Use with Windows 98, Me, 2000, XP, and Macintosh.

parallel cable

Purchase parallel cable type IEEE-1284 compliant. Use with Windows 95, 98, NT 4.0, Me, 2000, and XP.

Macintosh

The printer can be connected to a network with an HP Jetdirect External Print Server that supports an AppleTalk connection.
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finding information

Several documents are included with the HP printer. They provide instructions on how to install the printer software, operate the printer, and find help.

for information about.

CD Begin with the printer software CD to setup printer and install printer software. The printer software CD provides setup instructions. Installation and troubleshooting Printer software and hardware setup for networking Macintosh setup instructions

platform

Windows setup poster

Macintosh setup poster

this reference guide Printer Assistant
Printer box contents Additional installation troubleshooting HP Customer Care Center HP printer warranty

Windows Macintosh

Onscreen users guide for using, maintaining and troubleshooting the printer; warranty statements, environmental statement; regulatory notices (For access instructions, see viewing the onscreen users guide on page 4.) HP Customer Care Center Printing ideas Shopping links to other HP products Tools and updates Complete product information including: Using, maintaining, and troubleshooting the printer Warranty statement Environmental statement and regulatory notices (For access instructions, see viewing the onscreen users guide on page 4.) Known software compatibility issues. Click Start > Programs > Hewlett-Packard > [hp deskjet printer] > release notes DOS systems information appears on page 5 of this reference guide.

Onscreen users guide

release notes this reference guide
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viewing the onscreen users guide
The onscreen users guide provides instructions for using the HP printer. Information is also provided to help you solve printer problems that may occur.
When you install the printer software, the onscreen users guide is installed automatically. Open the users guide through the HP Printer Assistant, a tool that also provides: Support through HP Customer Care

Center

Adobe Acrobat versions of the users guide
The users guide is also available in the following languages: Arabic Greek Hebrew Turkish If you want to view the users guide in one of these languages:
1. Double-click the hp printer assistant
Printing ideas Shopping links to other HP products Tools and updates The hp printer assistant icon is displayed on the Windows desktop after you install the printer software.
icon on your computer desktop.
2. Click the users guide button on the hp
printer assistant screen.
3. Select users guide is available in other languages at the bottom of the screen. 4. Insert the printer software CD into the
Double-click the icon to open the hp printer assistant.

computers CD-ROM drive.

5. Select your language from the list that
accessing the users guide

To view the users guide:

appears.
If Acrobat Reader is installed on
your computer, the users guide is displayed.
Use Acrobat 4.0 or later to view the users guide.
If Acrobat Reader is not installed on
icon on your computer desktop. The hp printer assistant appears.
2. Click the users guide button to display
the guides topics. You can also open the users guide from the Start menu by clicking Start > Programs > Hewlett-Packard > [hp deskjet printer] > users guide.
your computer, it is installed automatically, then the users guide is displayed.
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Adobe Acrobat Reader 4.0 or later is required to view the users guide on Macintosh computers. If you do not have Acrobat Reader, install it from the printer software CD.
If you are a Mac OS X user, view the onscreen users guide with Adobe Acrobat Reader 4.0 or later. If you use the Mac OS X Preview feature, you will not be able to navigate the onscreen users guide.
In DOS operating systems, information is found in a text document called dosread.txt. This file is located on the printer software CD in the <language code>\djcp\ directory. For <language code> substitute the relevant code from the list below. To read the file in English, for example, open dosread.txt in the enu\djcp\ directory. DOS support is not available in all languages and countries/regions.

for this language. Chinese, Simplified Chinese, Traditional Czech Danish German English Spanish Finnish French Hungarian Italian Korean Dutch Norwegian Polish Portuguese use this code. chs cht csy dan deu enu esm fin fra hun ita kor nld non plk ptb rus svc

To open the users guide:

1. Insert the printer software CD into the
computers CD-ROM drive. The HP Deskjet screen is displayed.
2. Select the Users Manuals folder for

your language.

3. Do one of the following: Double-click the Users Guide icon if
Acrobat Reader is installed on your computer.
Double-click the Reader Installer icon if

Russian Swedish

Acrobat Reader is not installed on your computer.
Adobe Acrobat Reader is installed automatically. After it is installed, double-click the Users Guide icon to display the users guide.
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buttons and lights

The printer buttons let you turn the printer on and off, cancel a print job, or resume printing. The lights give you visual cues about the status of the printer.
1. Cancel button 2. Print Cartridge Status light 3. Resume button and light 4. Power button and light

cancel button

Pressing the Cancel button cancels the current print job.

power button and light

The Power button turns the printer on and off. It may take a few seconds for the printer to turn on after pressing the Power button. The green light next to the Power button flashes when the printer is processing.
Caution! Always use the Power button on the front of the printer to turn the printer on and off. Using a power strip, surge protector, or a wall-mounted switch to turn the printer on and off may cause printer failure.
print cartridge status symbol and light
The Print Cartridge Status light turns on or flashes when a print cartridge needs service.

resume button and light

The Resume light flashes when an action is required such as loading paper or clearing a paper jam. When the problem is solved, press the Resume button to continue printing.
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print cartridges

using print cartridges
The printer uses three print cartridges:

print cartridge

4. Unwrap the replacement print
cartridge, then pull the pink tab to remove the plastic tape.

selection number

product number

tri-color

Caution! To prevent clogs, ink failure, and bad electrical connections, do not touch the print cartridge ink nozzles or copper contacts, and do not remove the copper strips.
For most printing, use the black (hp 56) and tri-color (hp 57) print cartridges. For photo printing, use the tri-color (hp 57) and photo (hp 58) print cartridges. Purchase the photo (hp 58) print cartridge separately. For more information, see these sections in the onscreen users guide: maintaining print cartridges print cartridge recovery
5. Slide the print cartridge firmly into the

cradle.

replacing a print cartridge
To replace a print cartridge:
1. Press the Power button to turn on the
6. Pull the cradle latch forward, then
printer, then open the top cover.
2. Open the cradle latch. 3. Slide the print cartridge out of the
press it down to tuck the tabs into place to close the cradle latch.
7. Verify that plain paper is loaded in
the In tray, then close the top cover. The printer automatically prints a calibration page.
print cartridge cradle and discard it.
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installation troubleshooting

hardware

Use the information in this section if you have problems setting up your HP printer. If you need help after the printer is set up, see the onscreen users guide in the Printer Assistant. See accessing the users guide on page 4 of this reference guide for instructions.

what is the problem?

The calibration page does not print.

possible causes.

to solve the problem.
There is no paper in the paper tray.
Confirm that the paper tray is loaded.
The top cover is not closed.

Close the top cover.

The printer is not turned on.
Press the Power button to turn the printer on.
The print cartridges are not installed.
Install print cartridges.
The plastic tape is not removed from a print cartridge.
Pull the pink tab to remove the plastic tape from the print cartridge.

If you have tried all of the above but the calibration page still does not print, then send a print job to the printer. The calibration page will print after the print job.
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installation troubleshooting, continued
Use the information in this section if you have problems setting up your HP printer. If you need help after the printer is set up, see the onscreen users guide in the Printer Assistant. See viewing the users guide on page 4 of this reference guide for instructions.
The installation program will not automatically start when the CD is inserted.
Auto-run is disabled. The computer cannot find the autorun.exe program on the CD-ROM.
computers CD-ROM drive. Be careful to position the CD correctly. 2. Select Start > Run, then click Browse. 3. Browse to the CD-ROM icon. 4. Click the setup.exe file, then click Open. 5. The setup.exe file appears in the Run dialog box. Click OK. 6. Follow the onscreen instructions to install the printer software.
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Windows, continued

The printer software did not install correctly.
There may be a conflict with a virus protection program or other software programs. There may be a conflict with a peripheral device connected to your printer.
Uninstall the printer software, then reinstall it. 1. Do one of the following: Insert the CD-ROM into the CD-ROM drive, and select Remove printer software. Follow the onscreen instructions. Open the Printer Assistant and select Tools and Updates > uninstall software. Select Start > Programs > Hewlett-Packard > [hp deskjet printer] > uninstall software. 2. Close any virus protection programs or other software programs that are running on the computer. 3. To reinstall the printer software, insert the CD-ROM into the CD-ROM drive, then follow the onscreen instructions. If the software program does not automatically start, then see to solve the problem. on page 9.
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Windows USB

When I tried to install USB, the installation stopped. When I tried to install again, the New Hardware Found Wizard was gone and the USB port was not available.

The operating system terminated the installation before it was complete.
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Windows USB, continued

When I connect a USB cable between the printer and my computer, an Unknown Device message appears. If you are using Windows 2000, the Unknown Device message does not mean that there is a problem. However, if you are using Windows 98, Me, or XP, the Unknown Device message does mean that there is a problem. Use the troubleshooting steps below.
Static electricity has built up in the cable between the printer and your computer. You may have a defective USB cable.
1. Disconnect the USB cable from the printer. 2. Unplug the printer from its power cord. 3. Wait approximately 30 seconds. 4. Plug the power cord into the printer. 5. Plug the USB cable into the printer. 6. Replace the USB cable or use a parallel
cable if Unknown Device continues to appear in the New Hardware Found dialog box and you are not using Windows 2000.
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contacting hp customer care center
The HP Customer Care Center provides expert advice on using your HP printer and solving problems with your printer.

support process

The HP support process works most effectively if you look for help in the following order:
1. Use the onscreen users guide. See

hp support email

One-to-one email gives direct answers to your questions from an HP support technician. Email support is a great way to ask technical questions or obtain answers that are tailored to your specific need. Enter your question on a Web form and receive an email reply.
viewing the onscreen users guide on page 4.

2. Access HP e-support.

Check HP's Web support pages for product help. Send HP an email.
3. Contact HP support by phone.

software updates

Use either of the following methods to obtain copies and updates of the printer software: Download the printer software from HPs Website. Phone the HP Customer Care Center to request a CD containing the software update files. See support phone numbers on page 15 for support telephone numbers.
For more information see hp support by phone on page 14. Support options and availability vary by product, country/region, and language.

hp support Websites

If you have access to the Internet, you can obtain a wide variety of information about your printer. Visit our Website for the latest printer software and support information at:
www.hp.com/cposupport/loc/ regional.html or www.hp.com/go/support
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hp support by phone

HP provides telephone support free of charge during the printers free phone support period.
before placing a call Before placing a call for help, try these other free support options: users guide; see viewing the onscreen users guide on page 4 setup poster HP e-support If you cannot solve the problem using these resources, call an HP support technician while you are in front of your computer and printer. For faster service, please be prepared to provide information about the steps you have taken to solve the problem. HP needs the following information to assist you: The printer's model number (located on the label on the front of the printer) The printer's serial number (located on the bottom of the printer) The computers operating system The version of the printer driver (also referred to as the printer software)
Windows: Open Printer Assistant, select customer care > support information > system information, then scroll to printer information. Macintosh: The version number
free phone support period
The list below shows the free phone support period for your country/region. Standard phone company charges apply.

country/region

North America Asia Pacific Europe, Middle East, Africa Latin America including Mexico

phone support

1 year 1 year See below*

1 year

* Europe, Middle East, and Africa
For phone support in Europe, please consult the following Website to check the details and conditions of phone support in your country/region:
http://www.hp.com/go/support
Alternately, you can ask your dealer or call HP at the phone number listed for your country/region. For the HP support phone number, see support phone numbers on page 15. As a part of our continuing effort to improve our phone support services, we advise you to check our Website on a regular basis for new information regarding service features and delivery.
appears in the upper right corner of the Print dialog box. Messages displayed at the time the situation occurred Answers to these questions:
Has this situation happened before?

Can you re-create it?

Did you add any new hardware or

software on your computer around the time this situation began?
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support phone numbers If you need help solving a problem, contact HP support using the phone number in the table below. For the most up-to-date list of phone numbers for your country/region refer to HP's Website:
http://www.hp.com/cpso-support/guide/ psd/expectations.html
Africa/Middle East Argentina Australia Austria Belgium (Dutch) Belgium (French) Brazil (inside Greater Sao Paulo) Brazil (outside Greater Sao Paulo) Canada Caribbean Central America Chile China Colombia Costa Rica Denmark Ecuador (Andinatel) Ecuador (Pacifitel) Finland France Germany Greece Guatemala Hong Kong Hungary
India Indonesia Ireland Israel Italy

phone number

(208) 4530

143 ( 0.06/30 sec.) 1111

Japan Korea (Seoul) Korea (outside Seoul) Malaysia Mexico (Mexico City) Mexico (outside Mexico City) Netherlands New Zealand Norway Peru Philippines Poland Puerto Rico Russia (Moscow) Singapore Spain Sweden Switzerland Taiwan Thailand Turkey United Kingdom United States Venezuela Vietnam
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after the free phone support period
After the free phone support period, contact your HP dealer or call the support phone number for your country/ region to discover the available support options. See support phone numbers on page 15.
obtaining a warranty extension
If you would like to extend the warranty coverage beyond the limited warranty period, contact your local HP dealer. If your HP dealer does not offer service contracts, call HP directly and ask about our HP service agreements.

obtaining hp repair

If your HP printer needs to be repaired, call HP phone support. A trained HP support technician will diagnose the problem and coordinate the repair process. For a list of HP support phone numbers, see support phone numbers on page 15. HP support will direct you to the best solution, whether it is an authorized service provider or an HP facility. This service is free during your HP printers limited warranty period. After the warranty period, you will be quoted a repair cost.
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hp printer limited warranty statement
North America (including Canada) Asia Pacific Europe Latin America

software

90 days 90 days 90 days 90 days

printer

1 year 1 year 1 year 1 year
A. extent of limited warranty
Hewlett-Packard (HP) warrants to the end-user customer that the HP products specified above will be free from defects in materials and workmanship for the duration specified above, which duration begins on the date of purchase by the customer. Customer is responsible for maintaining proof of date of purchase. 1. For software products, HPs limited warranty applies only to a failure to execute programming instructions. HP does not warrant that the operation of any product will be uninterrupted or error free. 2. HPs limited warranty covers only those defects which arise as a result of normal use of the product, and do not apply to any: Improper or inadequate maintenance or modification; Software, interfacing, media, parts, or supplies not provided or supported by HP; or Operation outside the products specifications. 3. For HP printer products, the use of a non-HP ink cartridge or a refilled ink cartridge does not affect either the warranty to the customer or any HP support contract with the customer. However, if printer failure or damage is attributable to the use of a non-HP or refilled ink cartridge, HP will charge its standard time and materials charges to service the printer for the particular failure or damage.

4. If HP receives, during the applicable warranty period, notice of a defect in any software, media, or ink cartridge covered by HPs warranty, HP shall replace the defective product. If HP receives notice of a defect in any hardware product covered by HPs warranty during the applicable warranty period, HP shall either repair or replace the defective product at HPs option. 5. If HP is unable to repair or replace, as applicable, a defective product covered by HPs warranty, HP shall, within a reasonable time after being notified of the defect, refund the purchase price of the product. 6. HP shall have no obligation to repair, replace, or refund until the customer returns the defective product to HP. 7. Any replacement product may be either new or like-new, provided that it has functionality at least equal to that of the product being replaced. 8. HPs limited warranty is valid in any country/region where the covered HP product is distributed by HP except for the Middle-East, Africa, Argentina, Brazil, Mexico, Venezuela, and Frances Dpartements doutre-mer; for those excepted areas, the warranty is valid only in the region of purchase. Contracts for additional warranty services, such as on-site service, may be available from any authorized HP service facility where the product is distributed by HP or by an authorized importer. 9. Any applicable print cartridge warranty shall not apply to HP print cartridges that have been refilled, remanufactured, refurbished, misused, or tampered with in any way.
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B. limitations of warranty
TO THE EXTENT ALLOWED BY LOCAL LAW, NEITHER HP NOR ITS THIRD PARTY SUPPLIERS MAKE ANY OTHER WARRANTY OR CONDITION OF ANY KIND, WHETHER EXPRESS OR IMPLIED, WITH RESPECT TO THE HP PRODUCTS, AND SPECIFICALLY DISCLAIM THE IMPLIED WARRANTIES OR CONDITIONS OF MERCHANTABILITY, SATISFACTORY QUALITY, AND FITNESS FOR A PARTICULAR PURPOSE.

D. local law

1. This Warranty Statement gives the customer specific legal rights. The customer may also have other rights which vary from state to state in the United States, from province to province in Canada, and from region to region elsewhere in the world. 2. To the extent that this Warranty Statement is inconsistent with local law, this Warranty Statement shall be deemed modified to be consistent with such local law. Under such local law, certain disclaimers and limitations of this Warranty Statement may not apply to the customer. For example, some states in the United States, as well as some governments outside the United States (including provinces in Canada), may: Preclude the disclaimers and limitations in this Warranty Statement from limiting the statutory rights of a consumer (e.g., the United Kingdom); Otherwise restrict the ability of a manufacturer to enforce such disclaimers or limitations; or Grant the customer additional warranty rights, specify the duration of implied warranties which the manufacturer cannot disclaim, or not allow limitations on the duration of implied warranties. 3. FOR CONSUMER TRANSACTIONS IN AUSTRALIA AND NEW ZEALAND, THE TERMS IN THIS WARRANTY STATEMENT, EXCEPT TO THE EXTENT LAWFULLY PERMITTED, DO NOT EXCLUDE, RESTRICT, OR MODIFY, AND ARE IN ADDITION TO, THE MANDATORY STATUTORY RIGHTS APPLICABLE TO THE SALE OF HP PRODUCTS TO SUCH CUSTOMERS.

C. limitations of liability
1. To the extent allowed by local law, the remedies provided in this Warranty Statement are the customers sole and exclusive remedies. 2. TO THE EXTENT ALLOWED BY LOCAL LAW, EXCEPT FOR THE OBLIGATIONS SPECIFICALLY SET FORTH IN THIS WARRANTY STATEMENT, IN NO EVENT WILL HP OR ITS THIRD PARTY SUPPLIERS BE LIABLE FOR DIRECT, INDIRECT, SPECIAL, INCIDENTAL, OR CONSEQUENTIAL DAMAGES, WHETHER BASED ON CONTRACT, TORT, OR ANY OTHER LEGAL THEORY AND WHETHER ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.
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printer specifications

black text print speed*
FastDraft: Up to 17 pages per minute Everyday: Up to 8 pages per minute Normal: Up to 6 pages per minute Inkjet Paper/Best/1200 dpi text rendering: Up to 2 pages per minute
declared noise emissions in accordance with ISO 9296
Best Mode: Sound power level, LWAd without Automatic Two-Sided Printing Module: 5.3 Bels (A) [53 dB (A)] Sound pressure level, LpAm (bystander positions) without Automatic Two-Sided Printing Module: 40 dB (A) Normal Mode: Sound power level, LWAd without Automatic Two-Sided Printing Module: 5.9 Bels (A) [59 dB (A)] Sound pressure level, LpAm (bystander positions) without Automatic Two-Sided Printing Module: 47 dB (A)
mixed text with color graphics print speed*
FastDraft: Up to 12 pages per minute Everyday: Up to 6 pages per minute Normal: Up to 4 pages per minute Inkjet Paper/Best/1200 dpi text rendering: Up to 0.5 page per minute * These are approximate figures. The exact speed varies with the system configuration, software program, and document complexity.

power requirements

For power adapter part number 0950-4081 the power requirements are: Input Voltage: 120 Vac ( 10%) Input Frequency: 60 Hz ( 3 Hz) For power adapter part number 0950-4082 the power requirements are: Input Voltage: 100 to 240 Vac ( 10%) Input Frequency: 50 to 60 Hz ( 3 Hz)

memory

All models: 8 MB built-in RAM

power consumption

All models: 2 watts maximum when off 4 watts average non-printing
30 watts average when printing

6-ink color printing

Use 6-ink color printing to enhance the quality of photographs. For 6-ink color printing, a photo (hp 58) and a tri-color (hp 57) print cartridge must be installed. A photo (hp 58) print cartridge may be purchased separately if it is not included with your product. Use the 4800 x 1200 optimized dpi setting when you want the highest quality print resolution for printing photographs. When 4800 x 1200 optimized dpi is selected in the printer driver, the tri-color print cartridge prints in the 4800 x 1200 optimized dpi mode. If the photo (hp 58) print cartridge is also installed, the print quality is enhanced.

regulatory model number

For regulatory identification purposes, your product is assigned a Regulatory Model Number. The Regulatory Model Number for your product is VCVRA-0101. This regulatory number should not be confused with the marketing name (e.g., HP DeskJet 5550) or product numbers (e.g., C6487C).
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media_sensor

automatic paper-type sensor
The Automatic Paper-Type Sensor determines the correct paper type and adjusts the print settings for most paper or media placed in the paper tray. Automatic is the default option in the Printer Properties dialog box. This feature, particularly when used with HP paper and media, provides better printing results. When the Automatic default option is selected, the Automatic Paper-Type Sensor is engaged. The printer scans the first page of a document with a blue optical sensor light to determine the best paper type setting. Once determined, the page is printed. For more information, see using the automatic paper type sensor.
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reservemode

reserve mode
Reserve mode allows the printer to operate using only one print cartridge. It is initiated when a print cartridge is removed from the cradle.
1. remove print cartridge to initiate reserve mode

reserve mode output

Printing in reserve mode slows the printer and affects the quality of printouts.
when only this print cartridge is installed. black print cartridge
the result is. Colors are printed as grayscale.
Colors print but black is grayed and is not a true black. tri-color print cartridge Printing a black text or monochrome document with a tri-color print cartridge increases printing time.

photo print cartridge

Colors are printed as grayscale. 18
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exiting reserve mode

Install two print cartridges in the printer to exit the reserve mode. For instructions on installing a print cartridge, see replacing print cartridges.
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duplexer

automatic two-sided printing module (duplexer)
The Automatic Two-Sided Printing Module (duplexer) is a special hardware feature that enables the printer to automatically print on both sides of a page.

installing the duplexer

1. Turn the latch counter-clockwise on the printers Rear Access Door and remove the door.
Do not discard the Rear Access Door. In order to print, the Automatic Two-Sided Printing Module or the Rear Access Door must be attached to the printer. 2. Insert the Automatic Two-Sided Printing Module in the back of the printer until both sides snap into place.

The Features tab allows you to set these options:
1. Two-Sided Printing: See two-sided printing. 2. Pages per Sheet: Number of pages printed on each sheet of paper. 3. Draw Page Border: Place border around each page on a sheet of paper. 4. Page Order: Order in which multiple pages appear on a sheet of paper. 5. Advanced Features: See advanced features.
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Newport Hykuna Windows UG Final 6. Poster Printing: Number of paper sheets used to print a poster.
7. Printing Ideas: Creative ideas for printing. 8. Factory Settings: Returns all settings to the factory default values.

color tab

The Color tab allows you to set these options:
1. Print in Grayscale: Print in shades of gray. 2. Saturation: Intensity of printed colors. 3. Brightness: Lightness or darkness of printed colors.
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4. Color Tone: Warmth or coolness of printed colors. 5. Factory Settings: Returns all settings to the factory default values.
To find more information about options on each tab screen, point to an option and click the right mouse button to display the What's This? dialog box. Click What's This? to view more information about the selected option.
You may also have a Services tab. See tools for further information.
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advancedfeatures

advanced features
Printing photographs, transparencies, or documents with graphics may require you to set several options in the Advanced Features dialog box.
accessing the advanced options dialog box
Follow these steps to access the Advanced Features dialog box: 1. Open the Printer Properties dialog box. 2. Click the Features tab, then click the Advanced Features button.
using the advanced features dialog box
Use the Advanced Features dialog box to set these options:
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1. Ink Volume: Select this feature to lessen or increase the amount of ink used to print a document. 2. Dry Time: Select this feature to increase the time the printer holds a document after printing if the ink on your printed document smears. 3. Low Memory Mode: Select this option to allow the draft to be printed if your computer does not have enough memory or disk space to print a document.

preparing to print a single envelope
1. Place the envelope with the flap side on the left and facing up into the single envelope slot. 2. Push the envelope forward until it stops.
preparing to print a stack of envelopes
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2. Slide out both paper guides and remove all paper from the In tray. 3. Place no more than 15 envelopes with the flap side on the left and facing up in the In tray.
4. Push the envelopes forward until they stop. 5. Slide the paper guides firmly against the edges of the envelopes. 6. Replace the Out tray.

printing the envelopes

If your software program includes an envelope-printing feature, follow the instructions provided with the software program. Otherwise, follow the instructions below.
1. Open the Printer Properties dialog box, then select the following settings:

setting 53

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Quality Paper Type: Automatic or Plain Paper

Layout

Orientation: Appropriate envelope orientation Paper Size: Appropriate envelope size
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transparencies

For great results use hp premium inkjet transparency film.
2. Slide out both paper guides, then remove all paper from the In tray. 3. Fan the edges of the transparency sheets to separate them, then align the edges. 4. Place up to 25 transparency sheets in the In tray with the rough side down and the adhesive strip toward the printer.
5. Carefully push the transparencies forward until they stop so that none of the adhesive strips catch on one another. 6. Slide the paper guides firmly against the transparency sheets. 7. Replace the Out tray.
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printing transparencies

setting Paper Type: Automatic or the appropriate transparency film
2. Select any other desired print settings. 3. After you have selected the print settings, click OK. The printer may wait for transparencies to dry before releasing them to the top of the tray.
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labels

Use only paper labels that are designed specifically for inkjet printers. Use only full sheets of labels. Verify that the labels are not sticky, wrinkled, or pulling away from the protective backing. Do not use plastic or clear labels. The ink will not dry on these labels. Never place more than 20 sheets of labels in the In tray at one time.

printing iron-on transfers
If your software program includes an iron-on transfer-printing feature, follow the instructions provided with the software program. Otherwise, follow the instructions below.
setting Paper type: Automatic or hp iron-on t-shirt transfers Print Quality: Normal or Best
Paper Size: A4 (210 x 297 mm) or Letter (8.5 x 11 in.) Orientation: Click Mirror Image
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replacing print cartridges calibrating print cartridges automatically cleaning print cartridges cleaning the print cartridge cradle maintaining print cartridges maintaining the printer body refilling print cartridges removing ink from skin and clothing tools
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replace_ink_cartridge

replacing print cartridges
Before buying replacement print cartridges, verify the correct part numbers. For the correct part numbers, see print cartridges.
The printer can operate with only one print cartridge installed. For more information, see reserve mode.
To replace a print cartridge: 1. Press the Power button to turn on the printer. 2. Open the top cover. The cradle moves to the center of the printer. 3. Open the cradle latch. 4. Slide the print cartridge out of the print cartridge cradle and discard it.
1. press Power button 2. open top cover 3. open cradle latch 4. slide print cartridge out of cradle
5. Remove the replacement print cartridge from its packaging and carefully remove the plastic tape. Hold the print cartridge so that the copper strip is on the bottom. 76
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1. pink pull tab

Caution! Do not touch the print cartridge ink nozzles or copper contacts. Touching these parts will result in clogs, ink failure, and bad electrical connections. Do not remove the copper strips. They are required electrical contacts.

6. Slide the print cartridge firmly into the cradle as shown. Ensure that the copper contacts of the print cartridge meet the copper contacts of the print cartridge cradle.

1. copper contacts

7. Close the cradle latch. Pull the latch forward, then press it down to tuck the tabs into place. 8. Close the top cover. If the Print Cartridge Status light continues to blink after installing a new print cartridge, verify the part number on the cartridge. 77
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Newport Hykuna Windows UG Final After you change the print cartridge, the printer is automatically calibrated for optimum print quality.
For information on how to recycle your empty print cartridge, see print cartridge recovery.
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refill_dont

refilling print cartridges
To get the best performance from your HP printer, use only genuine, factory-filled HP print cartridges.
Caution! Damage that is directly attributable to modified or refilled HP print cartridges is specifically excluded from the HP printers warranty coverage.
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calibrating print cartridges
After you install a print cartridge, the printer automatically calibrates the print cartridges to ensure the best print quality. However, if the black and color print cartridges become misaligned during the course of printing, you may wish to manually calibrate the cartridges. The instructions for calibrating the print cartridges vary according to how the printer was installed on your computer. To view the correct instructions, answer the following question: Does this icon appear on your computer's desktop?
If the Yes option does not work, double-click the printer assistant icon on your computer's desktop, then click Tools and Updates.
calibrating using printer properties
To calibrate print cartridges from printer properties: 1. Open Printer Properties 2. Select the Services tab. 3. Click the Open the HP Toolbox button. 4. Click Calibrate the Device, then follow the onscreen instructions.

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automaticallycleaningprintcartridges
automatically cleaning print cartridges
If your printed pages are missing lines or dots or if streaks appear, the print cartridges need to be cleaned. The instructions for cleaning the print cartridges vary according to how the printer was installed on your computer. To view the correct instructions, answer the following question: Does this icon appear on your computer's desktop?
cleaning using printer properties
To clean the print cartridges from printer properties: 1. Open Printer Properties. 2. Select the Services tab. 3. Click the Open the HP Toolbox button. 4. Click Clean the Print Cartridges, then follow the onscreen instructions. If your printouts are still missing lines or dots after cleaning, a print cartridge may be low on ink. If so, one or both print cartridges may need to be replaced.
If a print cartridge is low on ink and you do not have a replacement cartridge available, use the printer in reserve mode.
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cleaning_the_print_cartridge_cradle
cleaning the print cartridge cradle
If the printer is used in a dusty environment, a small amount of debris may accumulate inside the case. This debris can include dust, hair, carpet, or clothing fibers. When it gets on the print cartridge cradle, it can cause smudges on printed pages. Smudges are easily corrected by cleaning the print cartridge cradle.
gathering cleaning supplies
You will need the following items to clean the print cartridge cradle:
Distilled water. Tap water contains contaminants that damage the cradle. Cotton swabs or other soft, lint-free material that will not stick to the cradle.
Be careful not to get ink on your hands or clothing as you clean.

preparing to clean

1. Press the Power button to turn on the printer, then raise the top cover. The print cartridges move to the center of the printer. 2. Disconnect the power cord from the back of the printer. 3. Remove the print cartridges and place them on a piece of paper with the copper contacts facing up. Do not leave the cartridges outside the printer for more than 30 minutes.

1. Lightly moisten a cotton swab with distilled water. 2. Wipe the underside of the print cartridge cradle walls using the swab.
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1. print cartridge cradle 2. print cartridge cradle walls
3. Repeat this process until no ink residue appears on a clean swab. 4. Reinsert the print cartridges and close the printer's top cover. 5. Reconnect the power cord to the back of the printer.
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maintaining_print_cartridges
maintaining print cartridges
The following tips will help maintain HP print cartridges and ensure consistent print quality:
Keep all print cartridges in their sealed packages until they are needed. Print cartridges should be stored at room temperature (6078 degrees F or 15.626.6 degrees C). Do not remove the protective tape covering the ink nozzles until you are ready to install the print cartridge in the printer. If the plastic tape has been removed from the print cartridge, do not attempt to reattach it. Reattaching the tape damages the print cartridge.

storing print cartridges

When print cartridges are removed from either their sealed containers or the printer, store them in a print cartridge protector or an airtight plastic container. A print cartridge protector comes with the photo print cartridge. If you store the print cartridge in an airtight plastic container make sure that the ink nozzles face down. inserting the print cartridge into the print cartridge protector Slide the print cartridge at an angle into the protector, and snap it securely in place.
removing the print cartridge from the print cartridge protector Press down and back on the top of the protector to release the cartridge. Slide the cartridge out of the protector.
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Clean the Print Cartridges: Clean the print cartridges. Print a Test Page: Print a test page to see if the printer can receive data. Print a Diagnostic Page: Print a diagnostic page when the HP Customer Care Center requests it.
configuration The following tools are available on the Configuration tab:
Accessories: Activate the Automatic Two-Sided Printing Module if it is installed on the printer. Messages: Configure software messages. Performance: Manage the Auto-off feature.
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Click the topic below that best describes the problem:
printer is not printing problems with printouts printer lights are flashing or on printer is too slow automatic two-sided printing module problems borderless printing problems
If you continue to have problems after investigating the above topics, contact HP Customer Care.
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not_printing

printer is not printing

verify the following

The printer is connected to the power source. The cable connections are secure. The printer is turned on. The media is correctly placed in the paper tray. The printers top cover is closed. The duplexer or Rear Access Door is attached. The print cartridges are correctly installed.

check the printer lights

If the Power light is blinking, the printer is in the process of printing. If the Resume light is blinking, press the Resume button. If the Print Cartridge Status light is blinking, see print cartridge status light is flashing. If the Print Cartridge Status light is on, see print cartridge status light is on.
select a topic below If the printer still does not print, select the topic below that best describes the problem:
printer makes a loud noise after a print cartridge is installed paper problems USB problems printer does not turn on
printer makes a loud noise after a print cartridge is installed
If the print cartridge is installed backward, the printer will make a loud noise. 1. Open the top cover. 2. Remove the print cartridge, then reinsert it as shown. Ensure that the copper contacts of the print cartridge meet the copper contacts of the print cartridge cradle.
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If the printer is attached to a hub, do not use other USB devices attached to the hub while printing.

printer does not turn on

The printer may have drawn too much power. 1. Disconnect the power cord from the printer. 2. Wait approximately 10 seconds. 3. Reconnect the power cord to the printer. 4. Press the Power button to turn on the printer.
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problems with printouts

print quality is poor text and images are misaligned document is printed off-center or at an angle parts of the document are missing or printed in the wrong place printout does not reflect new print settings photos are not printing correctly banner does not print correctly blank pages print

print quality is poor

print cartridges need to be cleaned print is faded too much or too little ink appears on the page
print cartridges need to be cleaned If your printed pages are missing lines or dots or if streaks appear, the print cartridges need to be cleaned. For cleaning instructions, see automatically cleaning print cartridges. print is faded 1. Verify that a black print cartridge is installed. If the black text and images on your printouts are faded, you may be printing using only the tri-color print cartridge. Insert a black print cartridge, in addition to the tri-color print cartridge, for true black print resolution. 2. Verify that neither of the print cartridges is low on ink. If a print cartridge is low on ink, consider replacing the print cartridge.
If you do not have a replacement cartridge, remove the low-ink cartridge and use the printer in the reserve mode.
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Newport Hykuna Windows UG Final 3. Verify that the plastic tape has been removed from both print cartridges.
too much or too little ink appears on the page In the Printer Properties box, select a paper type other than Automatic.
text and images are misaligned
If the text and images on your printouts are misaligned, then calibrate the printer.

document is printed off-center or at an angle
1. Verify that the paper is correctly placed in the paper tray. 2. Verify that the paper guides fit snugly against the paper. 3. Reprint the document.
parts of the document are missing or printed in the wrong place
Follow the basic printing instructions and verify the following options:
setting Paper Size: Verify the appropriate paper size and margins
Scale to Fit: Select to scale text and graphics to fit on the paper Orientation: Verify the appropriate orientation
Poster Printing: Deselect this option if not printing a poster
printout does not reflect new print settings
The printer's default settings may differ from the software application's print settings. Select the appropriate print settings within the software application. 97
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photos are not printing correctly
1. Verify that the photo media is placed in the paper tray with the print side down. 2. Slide the paper forward until it stops. 3. Slide the paper guides snugly against the paper, then push in the In tray. check the printer properties Follow the basic printing instructions and verify the following options:
setting Print Quality: Best Paper Type: An hp photo paper
Paper Size: Appropriate size
banner does not print correctly

check the paper tray

Unfold and refold the paper when several sheets feed into the printer at once. Confirm that the unattached edge of the banner paper stack is on top and facing the printer. Verify that the correct paper for banner printing is used.
check the printer properties Follow the basic printing instructions and verify the following setting:

setting 98

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Quality Paper Type: Special Papers, then select hp banner paper
Paper Size: Appropriate banner paper

check the software

Verify that the software application you are using prints banners. Not all software applications print banners. If gaps appear at the ends of the sheets, verify that the printer software is operating correctly. Click Start > Programs > Hewlett-Packard > [hp deskjet series] > release notes to view Release Notes for known software issues.

blank pages print

The protective piece of plastic tape may still be attached to the print cartridges. Verify that the plastic tape has been removed from the print cartridges. The print cartridges may be out of ink. Replace one or both empty print cartridges. The printer may be in direct sunlight. Direct sunlight can adversely affect the Automatic Paper-Type Sensor. Move the printer out of direct sunlight.

complex documents, graphics, or photographs are printing
Documents containing graphics or photographs print slower than text documents. 1. Open the Printer Properties dialog box. 2. On the Quality tab, select PhotoREt. 3. Reprint the document. 4. If the document still prints too slowly, then Open the Printer Properties dialog box. 5. Click the Features tab, then click Advanced Features. 6. Select the Low Memory Mode option. 7. Reprint the document. 102
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Newport Hykuna Windows UG Final Print quality may be reduced if you use Low Memory Mode.
automatic paper type option is enabled
When the automatic paper type option is enabled, it takes a few seconds for the printer to scan the first page of the print job to determine the appropriate paper type. To increase the print speed, turn off the Automatic Paper-Type Sensor. For instructions on turning off the Automatic Paper-Type Sensor, see using the automatic paper-type sensor.
two-sided documents are printing
Printing two-sided documents takes more time than printing single-sided documents.
printer driver is outdated
An outdated printer driver may be installed. For information about updating the printer driver, click here.
computer does not meet system requirements
1. Verify that the computer's hard disk space, RAM, and processor speed meet system requirements. For more information, see system requirements. 2. Increase free space on the hard drive. If your computer does not have enough RAM, or a large amount of free space on the hard drive, the printer processing time will be longer.
printer is in reserve mode
The printer may print more slowly if it is in reserve mode. Order a replacement print cartridge.
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automatic two-sided printing problems
Select the topic that best describes the problem:
paper size changes when the two-sided printing option is selected binding margin is in the wrong place only one side of the page prints when the two-sided printing option is selected paper jam occurs inside the automatic two-sided printing module
paper size changes when the two-sided printing option is selected
The paper size selected in the Layout tab is not supported by the Automatic Two-Sided Printing Module (duplexer). On the Layout tab in the Printer Properties dialog box, verify that a paper size supported by the duplexer is selected.
binding margin is in the wrong place
You may have chosen an incorrect paper orientation. On the Features tab of the Printer Properties dialog box, verify that:

Your computer must meet the following minimum requirements to use the printer:
Microsoft Windows XP Minimum Processor Speed: Pentium 233 MHz Required RAM: 128 MB Required Free Hard Disk Space: 40 MB*
Microsoft Windows NT 4.0 or 2000 Minimum Processor Speed: Pentium 133 MHz Required RAM: 64 MB Required Free Hard Disk Space: 40 MB*
Microsoft Windows 95, 98, or Me Minimum Processor Speed: Pentium 150 MHz Required RAM: 32 MB Required Free Hard Disk Space: 40 MB* * If you are printing photographs or are printing at 4800 x 1200 dpi, you must have a large amount of free hard disk space available.
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environmental

environmental statement
Hewlett-Packard continuously improves the design processes of its deskjet printers to minimize the negative impact on the office environment and on the communities where printers are manufactured, shipped, and used.
reduction and elimination
Paper use: The printers two-sided printing capability reduces paper usage and the resulting demands on natural resources. This printer is suited for the use of recycled papers in accordance with DIN 19 309. Recycled paper: All paper documentation for this printer is printed on chlorine-free recycled paper. Ozone: Ozone-depleting chemicals such as CFCs have been eliminated from HewlettPackard's manufacturing processes.

recycling

Design for recycling has been incorporated into this printer. The number of materials has been kept to a minimum while ensuring proper functionality and reliability. Dissimilar materials have been designed to separate easily. Fasteners and other connections are easy to locate, access, and remove using common tools. High priority parts have been designed to access quickly for efficient disassembly and repair. Printer packaging: The packaging materials for this printer have been selected to provide maximum protection for the least cost possible, while attempting to minimize environmental impact and facilitate recycling. The rugged design of the HP Deskjet printer assists in minimizing both packaging materials and damage rates. Plastic parts: All major plastics and plastic parts are marked according to international standards. All plastic parts used in the printer housing and chassis are technically recyclable and all use a single polymer. Product longevity: To ensure the longevity of your HP Deskjet printer, HP provides the following:
Extended warranty: See limited warranty. Replacement parts and consumables are available for three (3) years after production has stopped. Product take-back: To return this product to HP at the end of its useful life, go to www.hp.com/go/recycle. To return empty print cartridges to HP, see hp print cartridge recovery program. 121

3. FOR CONSUMER TRANSACTIONS IN AUSTRALIA AND NEW ZEALAND, THE TERMS IN THIS WARRANTY STATEMENT, EXCEPT TO THE EXTENT LAWFULLY PERMITTED, DO NOT EXCLUDE, RESTRICT, OR MODIFY, AND ARE IN ADDITION TO, THE MANDATORY STATUTORY RIGHTS APPLICABLE TO THE SALE OF HP PRODUCTS TO SUCH CUSTOMERS.
obtaining a warranty extension
If you would like to extend your warranty coverage beyond the limited warranty period, use one of the following options:
Consult your reseller to get extended coverage. To find HP resellers in the U.S., visit HP's service locator at www.hp.com/service_locator. If your reseller does not offer service contracts, call HP directly and ask about our HP service agreements. In the U.S. call (800) 446-0522; in Canada call (800) 268-1221. For HP service agreements outside of the U.S. and Canada, contact your local HP sales office.
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ink_warranty

regulatory notices

hewlett-packard company

This device complies with part 15 of the FCC Rules. Operation is subject to the following two conditions:
This device may not cause harmful interference, and This device must accept any interference received, including interference that may cause undesired operation.
Pursuant to part 15.21 of the FCC Rules, any changes or modifications to this equipment not expressly approved by Hewlett-Packard Company may cause harmful interference, and void your authority to operate this equipment. Use of a shielded data cable is required to comply with the Class B limits of part 15 of the FCC Rules. For further information, contact: Hewlett-Packard Company Manager of Corporate Product Regulations 3000 Hanover Street Palo Alto, CA 94304 (605) 857-1501
This equipment has been tested and found to comply with the limits for a Class B digital device, pursuant to part 15 of the FCC rules. These limits are designed to provide reasonable protection against harmful interference in a residential installation. This equipment generates, uses, and can radiate radio frequency energy and, if not installed and used in accordance with the instructions, can cause harmful interference to radio communications. However, there is no guarantee that interference will not occur in a particular installation. If this equipment does cause harmful interference to radio or television reception, which can be determined by turning the equipment off and on, the user is encouraged to try to correct the interference by one or more of the following measures:
Reorient or relocate the receiving antenna. Increase the separation between the equipment and the receiver. Connect the equipment into an outlet on a circuit different from that to which the receiver is connected. 127
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Newport Hykuna Windows UG Final Consult the dealer or an experienced radio/TV technician for help.