Fact sheet
HP Deskjet D2500 Printer Series
The affordable HP Deskjet D2500 Printer Series is designed to deliver dependable and consistent prints, making it ideal for printing everyday projects including homework assignments and borderless photos. This reliable, energy-efficient printer series includes several convenient features such as a one-touch print-cancel button to prevent the printing of unwanted pages. Key features and benefits Save space with the printers ultra-compact design and 80-sheet fold-up paper tray. Get fast and efficient document printing with up to 26 pages per minute (ppm) in black and up to 20 ppm in color.(1)

Editorial contacts:

Caitlin Roulston, HP +caitlin.roulston@hp.com Amy Tokarski Porter Novelli for HP +601 8471
amy.tokarski@porternovelli.com
Print laser-quality black text and vivid color graphics and photos, using HP Vivera inks. Archived documents retain black text and color quality for decades without fading(2) Enhance the quality of your documents by using papers with the ColorLok logo. Print color images with enhanced detail, using ink technology that delivers an extremely small drop size. Print what you see HP Smart Web Printing automatically adjusts web pages to prevent cutoff edges while optimizing web printing by letting users easily combine portions of numerous web pages onto one page.(3) Prevent the printing of unwanted pages while saving on ink and paper with the convenient, print-cancel button. Print borderless photos on 4 x 6-inch to panorama-size photo paper. Remove red-eye from images and easily print 4 x 6-inch photos in only a few steps with included HP Photosmart Essential software.(3) Get three times more black printed pages and two times more color printed pages, using high-capacity ink cartridges.(4) Easily identify and shop for Original HP cartridges using HP SureSupply.(5) Each Original HP inkjet print cartridge is brand new for exceptional printing performance. HP recommends using general purpose papers with the ColorLok logo for deep, sharp blacks and brilliant colors for professional-looking documents and projects that can be handled confidently.
Hewlett-Packard Company 3000 Hanover Street Palo Alto, CA 94304 www.hp.com
Trust HP chosen by consumers as the worlds most reliable printer brand.(6) Enjoy free, convenient recycling ink cartridges returned through HP Planet Partners are recycled responsibly.(7) Conserve resources with ENERGY STAR compliance. Technical Specifications Print speeds of up to 26 ppm black and up to 20 ppm color(1) Photo-quality resolution up to 4,800-optimized dpi(8) Dimensions/Weight o o 17.2 inches (w) x 12 inches (d) x 5.5 inches (h) 6.2 lbs. USB Hi-speed 2.0 Windows Vista; Windows XP Home (SP1), XP Pro, XP x64; Windows 2000 Professional (SP4); Mac OS X v 10.5 or later. Windows 2000 and Windows XP x64 are supported with a print driver only.

Support/Connectivity o o

HP offers a comprehensive support package for the HP Deskjet D2500 Printer Series that includes a one-year limited hardware warranty backed by HP Customer Care, service and support; one-year technical phone support. Original HP Printing Supplies pricing(9) and availability HP 60 Black Inkjet Print Cartridge: $14.99 HP 60 Tri-color Inkjet Print Cartridge: $17.99 HP 60XL Black Inkjet Print Cartridge: $29.99 HP 60XL Tri-color Inkjet Print Cartridge: $34.99 HP Advanced Photo Paper (50 sheets, 8.5 x 11-inch): $19.99 HP Premium Presentation Paper (150 sheets, 8.5 x 11-inch): $12.99 General purpose papers with the ColorLok logo. Available in all regions. Pricing and availability Estimated U.S. street price of $49.(9) Expected to be available for purchase in spring 2008 in North America.

(1) (2)

After first page; see www.hp.com/go/inkjetprinter for details. Based on paper industry predictions for acid-free papers and Original HP inks; colorant stability data at Not compatible with Windows 2000 or Macintosh operating systems. Compared to the HP 60 Black or Color Ink Cartridge. High-capacity HP ink cartridges not included; Program features and availability may vary by country. More information is available at Based on worldwide consumer research in 2006 by Milward Brown.
room temperature based on similar systems tested as per ISO 11798 and ISO 18909.

(3) (4)

please purchase separately.
www.hp.com/learn/suresupply.
HP ink cartridge return and recycling is available in 42 countries and territories around the world, Up to 4,800 x 1,200-optimized dpi color when printing from a computer on most HP Photo papers and Estimated U.S. street prices. Actual prices may vary.
covering 88 percent of the addressable market; see www.hp.com/recycle for details.

1,200-input dpi.

Energy Star is a U.S. registered mark of the United States Environmental Protection Agency. Windows Vista is either a registered trademark or trademark of Microsoft Corp. in the United States and/or other countries. 2008 Hewlett-Packard Development Company, L.P. The information contained herein is subject to change without notice. The only warranties for HP products and services are set forth in the express warranty statements accompanying such products and services. Nothing herein should be construed as constituting an additional warranty. HP shall not be liable for technical or editorial errors or omissions contained herein. 2/2008

A HP support Ink cartridge warranty information...106 Support process....106 HP support by phone....106 Phone support period...107 Placing a call....107 After the phone support period....107 B Technical information Printer specifications....108 Notice to Windows 2000 users....108 Environmental product stewardship program...108 Paper use....109 Plastics.....109 Material safety data sheets....109 Recycling program...109 HP inkjet supplies recycling program...109 Energy Star notice....109 Disposal of waste equipment by users in private households in the European Union.....111 Regulatory notices....111 FCC statement....112 Notice to users in Korea....112 VCCI (Class B) compliance statement for users in Japan..113 Notice to users in Japan about the power cord...113 Toxic and hazardous substance table...113 HP Deskjet D2500 Printer series declaration of conformity...114 Index.....115

Welcome

Welcome to the HP Deskjet D2500 Printer series Help. For details on how to use your computer and the printer together, see the following table and select an appropriate topic. You can also use the table of contents pane on the left to locate information. If you are using the product with a Windows 2000 computer, some features may not be available. For more information, see Notice to Windows 2000 users. NOTE: For information about installing the software, see the Setup Guide that came with the printer.
Special features Get started Connect the printer Print photos
Learn about some of the printer's special features. Learn how to operate the printer and use and replace the print cartridges. Learn how to connect the printer to your computer. Learn how to print photos, adjust the appearance of photos before you print, install a print cartridge, store and handle photo paper, and share photos with friends and family. Learn how to print a variety of documents, including e-mail, greeting cards, envelopes, labels, posters, booklets, transparencies, and iron-on media. Learn how to use printing shortcuts, select a paper type, change the print resolution, set the page order, print multiple pages on a single sheet, preview a document, and use two-sided printing. Learn how to make the HP Deskjet the default printer, set default print settings, and download printer software updates. Learn how to install and care for print cartridges, view how much ink is left in a print cartridge, print a test page, and remove ink stains. Find a solution to a hardware or software problem. Find out how to contact HP support. Order supplies for the printer. Learn about the paper capacity, requirements, and other specifications for the printer.

Print other documents

Printing tips
Printer software Maintenance
Troubleshooting HP support Shop for ink supplies Printer specifications

Section

Description
Chapter 1 (continued) Section HP inkjet supplies recycling program Description Find out how to recycle print cartridges.

Save money and ink when printing photos
To save money and ink when printing photos, use HP Everyday Photo Paper and set the print quality to Normal.

24 Print photos

HP Everyday Photo Paper is designed to create quality photos with less ink. NOTE: For higher-quality photos, use HP Advanced Photo Paper and set the print resolution to Best or Maximum dpi. For more information on enabling the maximum dpi mode, see Maximum dpi.

E-mail

Documents

Letters

Envelopes

Postcards

Index cards

Labels

Transparencies

Brochures

Greeting cards

Booklets

Posters

Iron-on transfers

Printing tips: Minimize your cost and effort while maximizing the quality of your printouts with printing tips. Printer software: Learn about the printer software.

Print e-mail

Guidelines Do not exceed the paper tray capacity: 80 sheets of plain paper. Prepare to print 1. Slide the paper guide all the way to the left. 2. Place plain paper in the right side of the tray. The side to be printed on should face down.
3. Push the paper into the printer until it stops. 4. Slide the paper guide firmly against the edge of the paper.
Print 1. Open the Printer Properties dialog box. 2. Click the Printing Shortcuts tab. 3. In the Printing Shortcuts list, click General Everyday Printing or Fast/Economical Printing, and then specify the following print settings: Paper Type: Plain paper Paper Size: An appropriate paper size 4. Select any other print settings that you want, and then click OK. Use the What's This? help to learn about the features that appear in the Printer Properties dialog box. For more information, see What's This? help.

Print documents

Guidelines For draft documents, use Fast/Economical printing. To save paper, use Two-sided printing. Do not exceed the paper tray capacity: 80 sheets of paper. Prepare to print 1. Slide the paper guide all the way to the left. 2. Place plain paper in the right side of the tray. The side to be printed on should face down. 3. Push the paper into the printer until it stops. NOTE: Depending on the paper size, the paper might extend over the edge of the tray. 4. Slide the paper guide firmly against the edge of the paper.

Chapter 6

Print 1. Open the Printer Properties dialog box. 2. Click the Printing Shortcuts tab. 3. In the Printing Shortcuts list, click General Everyday Printing, and then specify the following print settings: Paper Type: Plain paper Paper Size: An appropriate paper size 4. Select the following print settings: Print Quality if you want a print quality other than Normal Print On Both Sides if you want to print on both sides of the paper For more information, see Two-sided printing. 5. Select any other print settings that you want, and then click OK. Use the What's This? help to learn about the features that appear in the Printer Properties dialog box. For more information, see What's This? help.

Print postcards

Guidelines Do not exceed the paper tray capacity: 20 postcards. Prepare to print 1. Slide the paper guide all the way to the left. 2. Place the cards in the right side of the tray. The side to be printed on should face down and the short edge should point toward the printer. 3. Push the cards into the printer until they stop. 4. Slide the paper guide firmly against the edge of the cards.
Print 1. Open the Printer Properties dialog box. 2. Click the Features tab, and then specify the following print settings: Paper Type: Click More, click Specialty Papers, and then select an appropriate card type. Print Quality: Normal or Best Size: An appropriate card size 3. Select any other print settings that you want, and then click OK.
Use the What's This? help to learn about the features that appear in the Printer Properties dialog box. For more information, see What's This? help. NOTE: For information on resolving an out-of-paper message, see Out of paper.
Print index cards and other small media
Guidelines Do not exceed the paper tray capacity: 30 cards. Prepare to print 1. Slide the paper guide all the way to the left. 2. Place the cards in the right side of the tray. The side to be printed on should face down and the short edge should point toward the printer.
3. Push the cards into the printer until they stop. 4. Slide the paper guide firmly against the edge of the cards.
Print 1. Open the Printer Properties dialog box. 2. Click the Features tab, and then specify the following print settings: Paper Type: Plain paper Size: An appropriate card size 3. Select any other print settings that you want, and then click OK. Use the What's This? help to learn about the features that appear in the Printer Properties dialog box. For more information, see What's This? help. NOTE: For information on resolving an out-of-paper message, see Out of paper.

Print labels

Guidelines Use only paper, plastic, or clear labels that are designed specifically for inkjet printers. Use only full sheets of labels. Avoid using labels that are sticky, wrinkled, or pulling away from the protective backing. Do not exceed the paper tray capacity: 20 sheets of labels (use only Letter or A4-size sheets). Prepare to print 1. Slide the paper guide all the way to the left. 2. Fan the edges of the label sheets to separate them, and then align the edges. 3. Place the label sheets in the right side of the tray. The label side should face down. 4. Push the sheets into the printer until they stop. 5. Slide the paper guide firmly against the edge of the sheets.
Print NOTE: If your software program includes a label printing feature, follow the instructions that are provided with the software program. Otherwise, follow the instructions below. 1. Open the Printer Properties dialog box. 2. Click the Printing Shortcuts tab. 3. In the Printing Shortcuts list, click General Everyday Printing, and then specify the following print settings: Paper Type: Plain paper Paper Size: An appropriate paper size 4. Click OK. Use the What's This? help to learn about the features that appear in the Printer Properties dialog box. For more information, see What's This? help.

Delete printing shortcuts
You might want to delete printing shortcuts that you no longer use. To delete a printing shortcut 1. Open the Printer Properties dialog box. 2. Click the Printing Shortcuts tab.
40 Printing tips Printing tips
3. In the Printing Shortcuts list, click the printing shortcut that you want to delete. 4. Click Delete. The printing shortcut is removed from the list. NOTE: Only the shortcuts that you have created can be deleted. The original HP shortcuts cannot be deleted.

Set the page order

The page order determines the order in which your multipage documents print. To set the page order 1. Open the Printer Properties dialog box. 2. Click the Advanced tab. 3. Click Document Options, and then click Layout Options. 4. Select one of the following Page Order options: Front to back: Prints the first page of the document last. This setting saves time because you do not have to reorder the printed pages. It is the appropriate setting for most print jobs. Back to front: Prints the last page of the document last. 5. Select any other print settings that you want, and then click OK.

Fast/Economical printing

Use Fast/Economical printing to produce draft-quality printouts quickly. To use Fast/Economical printing 1. Open the Printer Properties dialog box. 2. Click the Printing Shortcuts tab. 3. In the Printing Shortcuts list, click Fast/Economical Printing. 4. Specify the print settings that you want, and then click OK.
Print multiple pages on a single sheet of paper
You can print up to 16 pages on a single sheet of paper.
To print multiple pages on a single sheet of paper 1. Open the Printer Properties dialog box. 2. Click the Features tab. 3. In the Pages Per Sheet drop-down list, select the number of pages that you want to appear on each sheet of paper. 4. In the Page Order drop-down list, select a layout for the pages. A preview of the page order is displayed at the top of the Features tab. 5. Select any other print settings that you want, and then click OK.

Print in grayscale

To print in grayscale 1. Open the Printer Properties dialog box. 2. Click the Color tab. 3. Click Print In Grayscale.
Printing tips 42 Printing tips
4. In the Print In Grayscale drop-down list, select from the following options: High Quality: uses all the available colors to print your photo in grayscale. This creates smooth and natural shades of gray. Black Ink Only: uses black ink to print your photo in grayscale. The gray shading is created by varying patterns of black dots, which might result in a grainy image. 5. Select any other print settings that you want, and then click OK.

Resize a document

Use the printer software to print a document that is formatted for one paper size on another paper size. Doing this can be useful if you do not have the correct paper size available. For example, if you have created a document that is formatted for letter-size paper, but you do not have any letter-size paper available, you can print the document on another paper size that is available. To resize a document for a different paper size 1. Open the Printer Properties dialog box. 2. Click the Features tab. 3. Click Scale to paper size, and then select the target paper size in the drop-down list. The target paper size is the size of the paper on which you are printing, not the size for which the document was formatted. 4. Select any other print settings that you want, and then click OK.
Bound two-sided documents
If you want to bind printed pages into a book, you can adjust the print settings to accommodate the binding. Bound two-sided documents can have a book binding (binding on the side) or a tablet binding (binding at the top). Book binding is the most common type of binding. To print a two-sided document with a book binding Follow the instructions for basic two-sided printing.

Printing tips 46

To print a two-sided document with a tablet binding 1. Open the Printer Properties dialog box. 2. Click the Features tab. 3. In the Two-sided printing drop-down list, click Manual. 4. Select the following check boxes: Flip Pages Up Preserve Layout 5. Select any other print settings that you want, and then click OK. The printer prints the odd-numbered pages first. 6. After the odd-numbered pages have been printed, reload the printed pages, with the printed side facing up according to the document orientation, portrait or landscape.

Figure 7-1 Portrait

Figure 7-2 Landscape 7. Click Continue to print the even-numbered pages.

Print a Web page

You can print a Web page from your Web browser on the HP Deskjet. If you use Internet Explorer 6.0 or higher for Web browsing, you can use HP Smart Web Printing to ensure simple, predictable web printing with control over what you want and how you want it printed. You can access HP Smart Web Printing from the toolbar in Internet Explorer. For more information about HP Smart Web Printing, see the help file provided with it.
To print a Web page 1. Make sure you have paper loaded in the input tray. 2. On the File menu in your Web browser, click Print. TIP: For best results, select HP Smart Web Printing on the File menu. A check mark appears when it is selected. The Print dialog box appears. 3. Make sure the product is the selected printer. 4. If your Web browser supports it, select the items on the Web page that you want to include in the printout. For example, in Internet Explorer, click the Options tab to select options such as As laid out on screen, Only the selected frame, and Print all linked documents. 5. Click Print or OK to print the Web page. TIP: To print Web pages correctly, you might need to set your print orientation to Landscape.

Choose cartridge combinations for best results Text, graphics, and color photos: Combine tri-color and black print cartridges. Metallic accents: Combine tri-color and metallic print cartridges. NOTE: Metallic print cartridges are available in select countries/regions. Always install the tri-color print cartridge in the left side of the print cartridge carriage. Install the black print cartridge in the right side of the print cartridge carriage.

Selection numbers

When buying replacement print cartridges, look for the print cartridge selection number. You can find the selection number in three places: Selection number label: Look at the label on the print cartridge that you are replacing.

Selection number label

Printer documentation: For a list of print cartridge selection numbers, see the reference guide that came with the printer. Print Cartridge Information dialog box: For a list of print cartridge selection numbers, open the printer Toolbox, click the Estimated Ink Levels tab, and then click the Print Cartridge Information button.
Printing with one print cartridge
The printer can operate with only one print cartridge installed. For more information, see Ink-backup mode.
Installation instructions
To install a print cartridge 1. Press the Power button to turn on the printer. 2. Open the printer cover. The print cartridge carriage moves to the right side of the printer. 3. Push down on the print cartridge.

Chapter 9

4. Slide the print cartridge out of the carriage.
Press the Power button Open the printer cover Push down on the print cartridge Slide the print cartridge out of the carriage
5. Remove the replacement print cartridge from its packaging and carefully remove the plastic tape. Hold the print cartridge so that the copper strip is on the bottom and facing toward the printer.

Maintenance 54

CAUTION: Do not touch the print cartridge ink nozzles or copper contacts. Touching these parts will result in clogs, ink failure, and bad electrical connections. Do not remove the copper strips. They are required electrical contacts.

Shop for ink supplies 60

NOTE: You can also open the Printer Toolbox from the Print Properties dialog box. In the Print Properties dialog box, click the Features tab, and then click Printer Services. 2. Click the Estimated Ink Levels tab. 3. Click Ink Cartridge Ordering Information. The ink cartridge reorder numbers appear. 4. Click Order Online. HP sends detailed printer information, including model number, serial number, and ink supply levels, to an authorized online reseller. The supplies you need are preselected; you can change quantities, add or remove items, and then check out.

Shop for ink supplies

11 Troubleshooting
Error messages Installation problems Printer lights are on or flashing Printer does not print Document prints slowly Print cartridge problems Paper problems Photos do not print correctly Problems with borderless documents Print quality is poor Document is misprinted If you continue to have problems

Error messages

If an error message displays on the computer screen, check the following topics for a solution: Print cartridge error messages "Paper Mismatch" or "Paper Size" message Out of paper There was an error writing to USB port Two-way communication cannot be established or Printer not responding
Print cartridge error messages
If you receive a print cartridge error message, see one of the following topics: Incorrect print cartridge or print cartridge missing Print cartridge problem message Print cartridge carriage is stuck Print cartridge is in the wrong slot Non-HP print cartridges Previously used genuine HP cartridge Original HP ink depleted Low on ink Printing in ink-backup mode
Incorrect print cartridge or print cartridge missing

Troubleshooting

The printer can only print when the correct print cartridges are installed. If you receive a print cartridge error message, one or both of the print cartridges cannot be used in the printer. To resolve the problem, follow the instructions in Resolving print cartridge error messages.

Troubleshooting 61

Chapter 11
Print cartridge problem message The printer cannot print if the print cartridges are faulty, or if they are not installed properly. If you receive a message stating there is a problem with a print cartridge, follow the instructions in Resolving print cartridge error messages to resolve the problem. Print cartridge carriage is stuck If the printer stalls while you are printing a document, follow the instructions in Print cartridge carriage is stalled. Print cartridge is in the wrong slot Solution: Always install the tri-color print cartridge in the left print cartridge carriage compartment. Install the black print cartridge in the right print cartridge carriage compartment. Cause: If you received this error message, the print cartridge was installed in the wrong side of the print cartridge carriage.

"Unknown Device" message displays Cause: During installation, an Unknown Device message might be displayed when you connect a USB cable between the printer and the computer. A possible cause might be a defective USB cable. Solution: NOTE: This is not a problem if you are using Windows 2000. If you are using Windows 2000 and this message is displayed, you can continue with the software installation.

Troubleshooting 66

To resolve the problem 1. Disconnect the USB cable from the printer. 2. Disconnect the power cord from the printer. 3. Wait approximately 30 seconds. 4. Reconnect the power cord to the printer. 5. Reconnect the USB cable to the printer. 6. If the Unknown Device message is still displayed, replace the USB cable.
Printer name does not appear Solution: If the printer software seems to install correctly, but the printer name does not appear in the list of printers when you click Print on the File menu or in the Printers folder in Control Panel, try reinstalling the printer software. To reinstall the printer software 1. Quit any antivirus programs or other software programs that are running on the computer. NOTE: To quit an antivirus program, follow the manufacturers instructions. 2. Uninstall the printer software: a. Insert the printer software CD into the drive, and then follow the onscreen instructions. NOTE: If the installation program does not start automatically, click your CD drive letter in Windows Explorer, then double-click the setup.exe file. For example, double-click D:\setup.exe. b. When prompted, click Remove All. 3. Reinstall the printer software: a. Insert the printer software CD into the drive. b. Follow the onscreen instructions to finish the installation. 4. Restart the antivirus program.
Printer lights are on or flashing
The printer lights indicate the printer status.
Power light Resume light Print Cartridge Status lights
To resolve the problem that is causing the lights to flash, click the appropriate link. NOTE: There may be more than one reason why the printer lights are flashing, so you may see several solutions. Power light is flashing Resume light is flashing Both Power and Resume lights are flashing Print Cartridge Status lights are on or flashing
Troubleshooting 68 Troubleshooting

Power light is flashing

Power light

Printer does not print

If the printer does not print, check the following topics for more information: Verify the following Unable to print If the printer still does not print

Verify the following

Verify the following conditions if the printer is not printing: The printer is connected to the power source. The cable connections are secure. The printer is turned on. The print cartridges are the correct print cartridges for the printer and are properly installed. For more information, see Print cartridges and Installation instructions. The paper or other media is correctly loaded in the paper tray. The printer cover is closed. The rear access door is attached.
Troubleshooting Printer does not print 71

Unable to print

Try the following solutions: Solution 1: Make sure the printer is turned on Solution 2: Print a test page
Solution 3: Clear the print queue Solution 4: Check the printer cable connection Solution 5: Verify the printer driver configuration Solution 6: Check if the printer is paused or offline Solution 7: Clear the print queue manually Solution 8: Restart the print spooler Solution 9: Verify whether the software application is causing the problem
Solution 1: Make sure the printer is turned on Solution: Look at the Power light located on the front of the printer. If it is not lit, the printer is turned off. Make sure the power cord is firmly connected to the printer and plugged into a power outlet. Press the Power button to turn on the printer. Cause: The product was turned off. If this did not solve the issue, try the next solution.
Solution 2: Print a test page Solution: Print a test page to see if the product can print and is communicating with the computer. To print a test page 1. Load Letter or A4 unused plain white paper in the paper tray. 2. Open the printer Toolbox. 3. On the Device Services tab, click the Print a Test Page button. The Print a Test Page dialog box is displayed. 4. Click the Print Page button. Recycle or discard the test page. If the test page fails to print, make sure you set up the product properly. See the Setup Guide that came with the product for information about setting it up. Cause: The product was not set up properly. If this did not solve the issue, try the next solution.
Troubleshooting 72 Troubleshooting
Solution 3: Clear the print queue Solution: Restart your computer to clear the print queue.
To clear the print queue 1. Restart your computer. 2. After the computer has restarted, check the print queue. a. Depending upon your operating system, do one of the following: Windows Vista: On the Windows taskbar, click Start, click Control Panel, and then click Printers. Windows XP: On the Windows taskbar, click Start, click Control Panel, and then click Printers and Faxes. Windows 2000: On the Windows taskbar, click Start, point to Settings, and then click Printers. b. Double-click the icon for your product to open the print queue. If there are no print jobs pending, the issue might have been resolved. 3. Try to print again. Cause: The computer needed to be restarted to clear the print queue. If this did not solve the issue, try the next solution.

Solution 2: Clear any paper jams Solution: jam. Clear the printer of any jammed paper. For more information, see Paper
If this did not solve the issue, try the next solution.
Troubleshooting 82 Troubleshooting
Solution 3: Move the printer carriage Solution: If the printer carriage is still stuck, try moving it as described in the following procedure. To move the printer carriage 1. Press the Power button to turn off the printer, and then disconnect the power cord from the printer. 2. Open the printer cover and try to move the print carriage from side to side by hand.
Print carriage in the access door

4. 5. 6. 7.

If the print carriage does not move, then your printer needs to be serviced. If the print carriage does move, then proceed to the next step. Verify that the print cartridges are locked into the printer carriage and have not come loose. Also, verify that there are no obstructions under or around the printer carriage to prevent it from moving. Verify that the printer carriage can move freely across the width of the printer by gently pushing the carriage to the left, and then to the right. Clear any obstructions. Close the printer cover and reconnect the power cord. Press the Power button to turn on the printer. Try the print job again to see if this procedure resolved the issue.
Solution 4: Verify the power source Solution: Verify that the printer is properly connected to a suitable power source.
To verify the power source 1. Verify that the computer and the printer have the correct power plugs depending on your country/region. 2. Remove the printer cable from any power strips or surge suppressors, and then plug it directly into a power outlet. 3. Try the print job again to see if this procedure resolved the issue. NOTE: If the printer prints when plugged directly into a power outlet, the power strip or surge suppressor may not be allowing sufficient voltage to reach the printer. If this did not solve the issue, try the next solution.
Solution 5: Remove and reinstall the print cartridges Solution: Improper placement or installation of the print cartridges can cause the printer carriage to stall. Remove and reinstall the print cartridges. For more information, see Installation instructions.

Solution 1: HP recommends using genuine HP print cartridges Solution: Check to see if your print cartridges are genuine HP print cartridges.

Print quality is poor 93

HP recommends that you use genuine HP print cartridges. Genuine HP print cartridges are designed and tested with HP printers to help you easily produce great results, time after time. NOTE: HP cannot guarantee the quality or reliability of non-HP supplies. Printer service or repairs required as a result of using a non-HP supply will not be covered under warranty. If you believe you purchased genuine HP print cartridges, go to: www.hp.com/go/anticounterfeit Cause: Non-HP ink was being used.
Solution 2: Check the paper loaded in the input tray Solution: Make sure the paper is loaded correctly and that it is not wrinkled or too thick. Load paper with the side you want to print on facing down. For example, if you are loading glossy photo paper, load the paper with the glossy side down. If the paper is too close to the print cartridge during printing, the ink might be smeared. This can happen if the paper is raised, wrinkled, or very thick, such as a mailing envelope. Make sure the paper lays flat in the input tray and is not wrinkled. For more information, see: Print other documents Store and handle photo paper The paper was loaded incorrectly, or it was wrinkled or too thick.
Solution 3: Check the paper type Solution: HP recommends that you use HP Advanced Papers or any other paper type that is appropriate for the product. Always make sure the paper you are printing on is flat. For best results when printing images, use HP Advanced Photo Paper. For more information, see: Store and handle photo paper Cause:
Troubleshooting 94 Troubleshooting
The wrong kind of paper was loaded in the input tray.
Solution 4: Check to see if the product is in ink-backup mode Solution: Check to see if the the product is printing in ink-backup mode, with only one print cartridge installed. If the product is in ink-backup mode, text and photo quality will differ from those printed when using all print cartridges. If you are satisfied with the print quality, continue printing in ink-backup mode. Or, replace the missing print cartridge. For more information, see: Ink-backup mode Replace print cartridges
Cause: A print cartridge was missing, and the product was printing in ink-backup mode. If this did not solve the issue, try the next solution.
Solution 5: Check the print settings Solution: Check the print settings. Check the print settings to see if the color settings are incorrect. For example, check to see if the document is set to print in grayscale. Or, check to see if advanced color settings such as saturation, brightness, or color tone, are set to modify the appearance of colors. Check the print quality setting and make sure it matches the type of paper loaded in the product. You might need to choose a lower print quality setting, if colors are running into each other. Or, choose a higher setting if you are printing a high-quality photo, and then make sure photo paper such as HP Premium Photo Papers, is loaded in the input tray. NOTE: On some computer screens, colors might appear differently than they do when printed on paper. In this case, there is nothing wrong with the product, print settings, or print cartridges. No further troubleshooting is required. For more information, see: Change the print speed or quality Cause: The print settings were set incorrectly. If this did not solve the issue, try the next solution.

Hewlett-Packard is committed to providing quality products in an environmentally sound manner. Design for recycling has been incorporated into this product. The number of materials has been kept to a minimum while ensuring proper functionality and reliability. Dissimilar materials have been designed to separate easily. Fasteners and other connections are easy to locate, access, and Technical information
remove using common tools. High priority parts have been designed to access quickly for efficient disassembly and repair. For more information, visit HPs Commitment to the Environment Web site at: www.hp.com/hpinfo/globalcitizenship/environment/index.html This section contains the following topics: Paper use Plastics Material safety data sheets Recycling program HP inkjet supplies recycling program Energy Star notice Disposal of waste equipment by users in private households in the European Union

Paper use

This product is suited for the use of recycled paper according to DIN 19309 and EN 12281:2002.

Plastics

Technical information Plastic parts over 25 grams are marked according to international standards that enhance the ability to identify plastics for recycling purposes at the end of product life.
Material safety data sheets
Material safety data sheets (MSDS) can be obtained from the HP Web site at: www.hp.com/go/msds

Recycling program

HP offers an increasing number of product return and recycling programs in many countries/regions, and partners with some of the largest electronic recycling centers throughout the world. HP conserves resources by reselling some of its most popular products. For more information regarding recycling of HP products, please visit: For more information regarding recycling of HP products, please visit: www.hp.com/hpinfo/globalcitizenship/environment/recycle/
HP inkjet supplies recycling program
HP is committed to protecting the environment. The HP Inkjet Supplies Recycling Program is available in many countries/regions, and lets you recycle used print cartridges and ink cartridges free of charge. For more information, go to the following Web site: www.hp.com/hpinfo/globalcitizenship/environment/recycle/

phone support period period for support 107 photo fix options 23 photo has unwanted border for small photo paper 92 photo paper, storing and handling 24 photo printing borderless photos 19 photos on plain paper 22 photos with a border 20 saving money 24 photo printing problems verifying print settings 90 photos digital 23 do not print correctly 90 placing a call 107 poor fax printout quality 96 poor printout quality 93 postcard printing 30 poster printing 36 power light is flashing 68 presentation printing 48 print distorted printout 97 faded 100 quality, troubleshoot 93, 96, 98, 101 vertical streaks 101 Web pages 47 Print Cartridge Status lights 11 print cartridges aligning 55 cleaning automatically 56 cleaning manually 57 installing 52 low on ink 63 maintaining 58 ordering information 56 previously used 62 print with one print cartridge 16 selection numbers 53 used with the printer 15 Print or ink cartridges ordering 60 print preview 43 print quality smeared ink 93 print resolution 45
print settings changing 50 default settings 49 print speed 45 printer does not feed paper 85 printer features 8 printer is not printing 71 printer is stalled 81 printer maintenance 52 printer name does not appear 67 printer prints on multiple sheets at once 90 printer properties 50 printer software downloading updates 51 printer specifications 108 printer Toolbox 59 printer troubleshooting 61 printing 4800 x 1200 optimized dpi 45 booklets 34 borderless photos 19 bound two-sided printing 46 brochures 33 custom paper size 44 digital photos 23 documents 27 e-mails 26 envelopes 29 Exif Print 23 fast/economical 41 general everyday printing 43 grayscale 42 greeting cards 34 high quality 45 index cards and small media 30 iron-on transfers 37 labels 31 letters 28 maximum dpi 45 multiple pages on single sheet 42 other documents 26 photos 19 photos on plain paper 22 photos with a border 20 postcards 30 posters 36 presentation printing 48
print preview 43 print quality 45 print resolution 45 print settings 50 print speed 45 resizing documents 46 selecting a paper type 44 setting the page order 41 software 49 tips 39 transparencies 32 two-sided printing 43 with one print cartridge 16 Printing Shortcuts tab 39 printing tips 39
Real Life Technologies 23 recycle ink cartridges 109 removing ink from skin and clothing 57 resizing documents 46
settings 50 smeared ink 93 Supplies ordering 60
test page, printing 39 text jagged 103 not filled in 96 smooth fonts 103 Toolbox 59 transparency printing 32 troubleshoot fax problems 96 print quality 93 troubleshooting all lights are flashing 70 borderless printing guidelines 91 borderless printing problems 91 document does not reflect new print settings 105 document prints slowly 77 envelope prints at angle 105