HP Business Inkjet 1000

Series Printer

Users Guide
HP Business Inkjet 1000 Series Printer

First edition: 04/2005

Copyright Information 2005 Copyright Hewlett-Packard Development Company, L.P. Reproduction, adaptation or translation without prior written permission is prohibited, except as allowed under the copyright laws. The information contained herein is subject to change without notice. The only warranties for HP products and services are set forth in the express warranty statements accompanying such products and services. Nothing herein should be construed as constituting an additional warranty. HP shall not be liable for technical or editorial errors or omissions contained herein. Trademark Credits Microsoft, Windows, Windows NT, and MS-DOS are U.S. registered trademarks of Microsoft Corporation. UNIX is a registered trademark of the Open Group. Novell and NetWare are registered trademarks of Novell Corporation. Pentium is a registered trademark of Intel Corporation. Adobe and Acrobat are registered trademarks of Adobe Systems Incorporate. Safety Information
Always follow basic safety precautions when using this product to reduce risk of injury from fire or electric shock. 1. 2. 3. 4. 5. 6. 7. 8. 9. Read and understand all instructions in the documentation that comes with the printer. Use only a grounded electrical outlet when connecting this product to a power source. If you do not know whether the outlet is grounded, check with a qualified electrician. Observe all warnings and instructions marked on the product. Unplug this product from wall outlets before cleaning. Do not install or use this product near water, or when you are wet. Install the product securely on a stable surface. Install the product in a protected location where no one can step on or trip over the line cord, and the line cord cannot be damaged. If the product does not operate normally, see Maintaining and troubleshooting. There are no user-serviceable parts inside. Refer servicing to qualified service personnel.

Contents

Finding other resources for product information. Learning about printer configurations. Understanding the printer parts and functions. Connecting the printer. Connecting directly using a USB cable (Windows). Sharing the printer on a locally shared network (Windows) Connecting directly using a USB cable (Mac OS). USB printer sharing over an Ethernet network (Mac OS). Uninstalling the printing system software. Uninstalling software for Windows (all versions). Uninstalling software for the Mac OS. Making copies of the software. Installing other software.. 3. 4. 4. 7. 7. 9. 10. 10. 11. 11. 11. 12. 12

Using the printer

Selecting print media. Understanding specifications for supported media. Setting minimum margins. Loading media. Printing using the PCL 3 printer driver. Changing printer settings. Changing settings for Windows. Changing settings for the Mac OS. Performing printer tasks. Canceling a print job. Printing on both sides (duplexing). Performing manual duplexing. Performing automatic duplexing. Printing photographs. Printing on special media. Printing on envelopes and cards. Printing on transparencies. Printing on custom-size media......... 26 27

Using diagnostic tools

Using the Toolbox. Printer Status tab. Information tab. Printer Services tab. Using HP Instant Support. Using myPrintMileage. Using the HP Inkjet Utility. Using HP Web Jetadmin.. 32 33
Maintaining and troubleshooting
Maintaining ink cartridges and printheads. Replacing ink cartridges. Checking the printheads. Cleaning the printheads. 37 37

Getting started

Cleaning the printhead contacts. Aligning the printheads. Replacing the printheads. Calibrating color. Clearing jams. Starting troubleshooting. Printing a configuration page. Resolving printer problems. Printer shuts down unexpectedly. Printer is not responding (nothing prints). All lights are blinking. Printer takes a long time to print. Resolving printing problems. A blank page printed. Something on the page is missing or incorrect. Placement of the text or graphics is wrong. Poor print quality. Resolving paper-feed problems. Tray cannot be inserted. Another paper-feed problem is occurring. Troubleshooting installation issues.
Printer lights reference HP supplies and accessories
Ordering printing supplies through the Toolbox. 63 Finding accessory part numbers. 64 Finding supplies part numbers. 65

Support and warranty

Toolbox. HP Instant Support. Web. Obtaining HP telephone support. Before you call. Telephone support numbers. Hewlett-Packard limited warranty statement..... 75

Sharing the printer on a locally shared network (Windows)
In a locally shared network, the printer is connected directly to the USB connector of a selected computer (known as the server) and is shared by other computers (clients). Use this configuration only in small groups or when usage is low. The computer connected to the printer is slowed down when many users print to its shared printer. You can share the printer on a locally shared network when: The computer connected to the printer is running Windows. The printer will be shared with other Windows users. (You cannot share the printer with Mac OS users.)
1. From the Start menu, find the Printers folder. (The route is different for different Windows operating systems. It might be through Settings or Control Panel, or directly through Printers and Faxes.) 2. In the Printers folder, right-click the printer and click Properties. 3. On the Share tab, select the share the printer option, give the printer a Share Name. 4. Optional. If you are sharing the printer with users of other versions of Windows, you can click Additional Drivers to install their drivers as a convenience to them. This step requires you to have the Starter CD in your CD drive. NOTE: When sharing a locally connected printer, use the newest operating system as the server. A Windows 98 server will not recognize a Windows 2000 client. 5. Click OK.
Using a printer connected to another computer (clients)
Clients can connect to the printer in three different ways: Install the printer software from the Starter CD. When prompted, select Connected via the network, and then select Client Setup for client-server printing. Browse to the printer on the network and drag the printer to your Printers folder. Add the printer and install the software from the INF file that has been saved to a location on your network. Ask the network administrator where the INF file is located. On the Starter CD, the INF files are stored in folders using the following format: <CD>:\Setup\Drivers\PCL3\<operating system>\<language>. For example, if your CD drive letter is D:, then D:\Setup\Drivers\PCL3\Win2k_XP\English would contain the English Windows 2000 PCL 3 INF file.
Sharing a printer connected to your computer (the server)
Connecting directly using a USB cable (Mac OS)
Install the software first, and then connect the printer to the computer. You can share the printer with other Mac OS users when you are finished, if you want.
To connect using a USB cable
1. Insert the Starter CD into the CD-ROM drive. 2. Double-click the CD icon on the desktop, and then double-click the Setup icon. -OrLocate the installer in the Installer folder on the Starter CD. 3. Click Install Driver. 4. Follow the instructions on the screen. 5. Connect the cable between the connectors on the computer and the printer. 6. Open the Print Center or the Printer Setup Utility, which is located in the Applications\Utilities folder. 7. Click Add. 8. Select USB from the menu. 9. Select HP Business Inkjet 1000 from the printer list, and then click Add. A dot appears beside the printer name, indicating that this printer is now the default printer. 10.Close the Print Center or the Printer Setup Utility. 11.To share the printer, see USB printer sharing over an Ethernet network (Mac OS).

Setting minimum margins

The document margins must match (or exceed) these minimum margin settings in portrait orientation. The illustration below shows which side of the paper and envelope corresponds to each margin.
Bottom Left Right Bottom Left Right
Media Letter, legal, executive, banner (letter) A4, A5, ISO B5, cards, banner (A4)
Left margin 0.25 inch (6.4 mm) 0.13 inch (3.4 mm)
Right margin 0.25 inch (6.4 mm) 0.13 inch (3.4 mm) 0.13 inch (3.4 mm) 0.13 inch (3.4 mm) 0.12 inch (3.0 mm) 0.13 inch (3.4 mm)
Top margin 0.12 inch (3.0 mm) 0.12 inch (3.0 mm) 0.50 inch (12.7 mm) 0.50 inch (12.7 mm) 0.12 inch (3.0 mm) 0.12 inch (3.0 mm)
Bottom margin 0.50 inch (12.7 mm) 0.50 inch (12.7 mm) 0.50 inch (12.7 mm) 0.50 inch (12.7 mm) 0.50 inch (12.7 mm) 0.12 inch (3.0 mm)
HP Greeting Card Envelope 0.12 inch (3.0 mm) All other size envelopes Custom-size media Photo (4 by 6 inches, or 101.6 by 152.4 mm) with tear-off tab 0.13 inch (3.4 mm) 0.12 inch (3.0 mm) 0.13 inch (3.4 mm)
NOTE: When you are using an optional auto-duplex unit, the minimum top and bottom margin must match or exceed 0.46 inch or 11.7 mm.

Loading media

This section contains instructions for loading media into Tray 1.

To load Tray 1

1. Pull the tray out of the printer by grasping under the front of the tray. 2. Raise the output tray.
3. If the media is too long, move the latch on the front of the tray to the right and lower the front of the tray.

Letter/A4

4. Press the button of the media width guide and slide the guide to the left. Press the button of the media length guide and slide the guide towards you. 5. Insert the media print-side down along the right of the tray. Make sure the stack of media aligns with the right and back edges of the tray, and does not spill over the edges. 6. Press the buttons of the media guides and slide the guides to the edges of the loaded media. If you have raised the output tray, lower it to its original position. 7. Gently reinsert the tray into the printer. CAUTION: If you have loaded legal-size or longer media, keep the front of the tray lowered. Damage to the media or printer might result if you raise the front of the tray with this longer media loaded.
8. Pull out the paper extension on the output tray.
Printing using the PCL 3 printer driver
In most situations, you will probably print documents using the printer driver. Although specific options vary depending on the application you are using, you can usually gain access to the printer driver by clicking File and then clicking Print in the application. For more information about printer driver features, see the printer driver online Help. For more information about printing from a specific application, see the documentation for that application. For information about printing from a Macintosh computer, see Changing settings for the Mac OS.

To print using the PCL 3 printer driver
1. On the File menu, click Print. 2. On the Name drop-down menu, select the PCL 3 printer driver, and then click Properties or Setup. (The options might be different for your application.) 3. On the Source is drop-down menu, select the location of the media on which you want to print. NOTE: To print an envelope, card, or other special media using Tray 1, select Manual Feed (Tray 1). For information about loading Tray 1, see Loading media.
4. On the Type is drop-down menu, select the type of media you want to print. 5. Click the Paper tab. 6. On the Print Quality drop-down menu, select a print mode. 7. Change other print settings, if necessary, and then click OK. 8. Click Print.
Changing printer settings
The printer driver stores the default print settings for most applications. You need to change these settings when you print on media of different sizes or types. You can change print settings for a single document from the application that the document was created in. To change the default print settings for all documents, you must open the printer driver from the Start menu.
Changing settings for Windows
The printer driver stores the default print settings for most applications. You need to change these settings when you print on media of different sizes or types. You can change printer settings from an application or the printer driver. Try to make changes from the application first. Changes made to settings from an application always take precedence over changes made to settings from the printer driver. If you want to change settings only for the jobs you are printing from the application that is currently open, change the settings from the application. After you close the application, the printer settings return to the defaults configured in the printer driver. If you want to set printing options for all jobs you print from all applications, change the default settings in the printer driver.
To change settings from an application (current jobs)
2. Change the settings and click OK, Print, or a similar command.
To change default settings (all future jobs)
1. Open the printer driver in one of these ways. For Windows 98, Windows Me and Windows 2000: From the Windows desktop, click Start, point to Settings, and then click Printers. For Windows XP: Click Start, point to Settings, and then click Printers and Faxes. 2. Right-click the printer icon, and then choose one of these options. For Windows 98 and Windows Me: Click Properties. For Windows 2000 and Windows XP: Click Printing Preferences or Properties. 3. Change any settings and click OK. The settings you chose will apply to all documents printed from all applications. You can override these settings from the printer driver just for the job you are currently printing. See To change settings from an application (current jobs). NOTE: For additional information, go to http://www.hp.com/support/businessinkjet1000.

For more information on setting print options, see Changing printer settings.
To perform manual duplexing (Mac OS)
1. Load the appropriate paper in Tray 1. 2. On the File menu, click Print. 3. On the Two Sided Printing panel, select the Print Both Sides check box, the binding orientation you want (select the desired icon). 4. On the Paper Type/Quality panel, select Manual from the Source drop-down menu. 5. Click Print to print the document. 6. When the first side of the job has printed, the Resume light blinks. Reload the job into the tray. Be sure to load the paper with the print side up. 7. Press the (resume button) on the printer.
Performing automatic duplexing
When printing is complete on one side of the paper, the printer holds the paper and pauses while the ink dries. Once the ink is dry, the paper is pulled back into the printer and the second side of the paper is printed. When printing is complete, the paper is dropped on to the output tray. For more information on setting print options, see Changing printer settings.
To perform automatic duplexing (Windows)
1. Load the appropriate paper in Tray 1. 2. On the File menu, click Print, and then click Properties. (The actual steps can vary; this is the most common method.) 3. On the Finishing tab, select the Print on Both Sides check box. Make sure that the Automatic check box is selected. 4. When duplexing, the top margin might need to be increased slightly to make sure the pages align. Select the Preserve Layout check box to reduce the margins so that the page prints on a single sheet. Clear this check box if you prefer that the page print on more than one sheet with full margins. 5. Select or clear the Flip Pages Up check box depending on which way you want the binding. See the graphics in the printer driver for examples. 6. Click OK to close the dialog box. 7. Click OK to print.
1. Load the appropriate paper in Tray 1. 2. On the File menu, click Print. 3. On the Two Sided Printing panel, select the Print Both Sides check box, the binding orientation you want (select the desired icon). 4. On the Paper Type/Quality panel, select Automatic from the Source drop-down menu. 5. Click Print to print the document.
To perform automatic duplexing (Mac OS)

Printing photographs

You can print photographs from your digital camera from a software application such as HP Photo Printing Software. Use Best mode to print photographs. In this mode, printing takes longer and more memory is required from your computer. Remove each sheet of media as it prints and set it aside to dry. Allowing wet media to stack up can cause smearing.
To print digital photographs (Windows)
1. Load the appropriate paper in Tray 1. Be sure to load the paper with the print side down. 2. On the File menu, click Print, and then click Properties. (The actual steps can vary; this is the most common method.) 3. On the Paper/Quality tab, select the paper type you are using from the Type is menu (for example, HP Premium Plus Photo Paper). 4. Under Print Quality, click Best. 5. Select the paper size from the Size is menu. 6. Change any other print settings if necessary. 7. Click OK to close the dialog box. 8. Click OK to print.

Using HP Instant Support

HP Instant Support is a Web-based tool that provides you with product-specific services, troubleshooting tips, and information about your printer's ink and media usage (using myPrintMileage). With this information, you can diagnose and solve printer problems and manage your printing activities and printer supplies more effectively. HP Instant Support provides the following information about your printer: Easy access to troubleshooting tips To help you quickly resolve printer problems or prevent some problems from happening, HP Instant Support provides tips that are customized for your printer. Notification of printer driver and firmware updates When a firmware or driver update for your printer is available, a notification message will appear on the HP Instant Support homepage. You can open the download site from the Web page. Access to hp services From the website, you can find out more about the support services available for your printer (such as maintenance programs), get information about service providers, and also make online purchase of printer supplies and accessories. NOTE: HP Instant Support Web pages are created dynamically. Bookmarking this site and opening the site using the bookmark will not display the current information. Instead, open the Toolbox and on the Information tab, click the HP Instant Support button.

Using myPrintMileage

myPrintMileage keeps track of your printer usage information to help you plan the purchase of consumables. It consists of two parts: myPrintMileage website. myPrintMileage Agent. (This is a utility installed on your computer with the Toolbox. The Agent is activated during installation of the printer software only if you choose to participate.) In order to use the myPrintMileage website and the myPrintMileage Agent, you must have the following: The Toolbox installed. An Internet connection. The printer connected. You can visit the myPrintMileage website from the Toolbox by clicking the myPrintMileage button on the Information tab, or by right-clicking the myPrintMileage Agent icon in the Windows taskbar (near the clock) and selecting View my print usage. On this website, you will be able to see the following items. The amount of ink you have used. (myPrintMileage forecasts how many ink cartridges you might use in one year.) Whether you use more black or color ink. The average quantity of media you use per month for each media type. Number of pages printed, and the estimated number of pages you can print with the amount of ink remaining.

c. If the jam is not there, push the latch on the top of the auto-duplex unit (if you have one) and lower its cover. If the jammed media is inside, carefully remove it. Close the cover.
d. Reinsert the auto-duplex unit or rear access panel into the printer. e. If you cannot locate the jam, go to step 3. 3. Lift the output tray and check for a jam in Tray 1. a. If the media is jammed in Tray 1, pull out Tray 1. (Otherwise, go to step 4.) b. Pull the paper towards you as shown in the diagram.
c. Lower the output tray and reposition Tray 1. 4. Open the top cover and look inside to ensure there is no paper remaining inside the printer. If there is paper inside the printer, follow the steps listed here. Otherwise, go to step 6. a. When you lift the top cover, the carriage should return to its position on the right side of the printer. If the carriage does not return to the right side, turn the printer off.
44 Maintaining and troubleshooting

WARNING!

Do not reach into the printer when the printer is on and the carriage is stuck.
b. Free any wrinkled media and pull the sheet towards you through the top of the printer. 5. After you clear the jam, close all covers, turn on the printer (if you turned it off), and then press the (resume button) to continue the print job. The printer will continue the print job on the next page. You will need to resend the page or pages that were jammed in the printer.

To avoid jams

Make sure that nothing is blocking the paper path. Do not overload the trays. Tray 1 holds up to 150 sheets of plain paper or 30 transparencies. Load paper properly. See Loading media. Do not use media that is curled or crumpled. Always use media that conforms with specifications listed in Selecting print media. Make sure that the output tray is not overly full when you send a job to print. Be sure to align the media against the right side of the tray and the front guide. Verify that the guides are adjusted snugly against the stack, but that they do not crinkle or bend it.

Starting troubleshooting

Start in this section if you are having a problem with the printer. If you have a jam, see Clearing jams. If you have a different type of paper-feed problem, such as the paper is skewing, it is not being picked up, or you cannot reinsert a tray into the printer, see Resolving paper-feed problems. Otherwise, if the printer is not working properly or if the print quality is not what you expect, try the following steps first. Check that the power cord is securely connected to the printer and plugged into a live electrical outlet. Check that the Power (green) light is on and not blinking. When the printer is first turned on, it takes approximately 45 seconds to warm up. Check that no other lights on the control panel are on or blinking. If lights are on or blinking, see Printer lights reference. Check that you can print a printer configuration page. See Printing a configuration page. Check that the USB cable between the printer and the computer is connected. Check that no error messages appear on the computer screen. Check that you do not have too many programs open when your are trying to perform a task. Close programs that are not in use, or restart the computer before attempting the task again. After you have tried these steps, see the following sections for information about more specific problems: Resolving printer problems Resolving printing problems (includes print-quality issues) Resolving paper-feed problems (including skewing) If none of these suggestions solve the problem, see Support and warranty.

NOTE: For more information about how to troubleshoot Macintosh printing problems, see the Mac Readme file on the Starter CD.
Printing a configuration page
When you are experiencing a problem with your printer and you cannot discover the source of the problem, you can print a printer configuration page that provides more information about the problem. You can print the printer configuration page from the control panel. If you are using a computer that is running Windows, you can also print the printer configuration page from the Toolbox. If you still cannot resolve the problem after reviewing the printer configuration page and trying the steps in the troubleshooting section, call the HP Customer Care Center. Keep the printer configuration page, because it provides information that might be useful to Customer Care Center in helping you to troubleshoot a printer problem.
To print a printer configuration page from the control panel
1. Turn the printer on. 2. Press and hold down the (cancel button) one time. 3. Release the (power button). While holding down the (power button), press the
(power button). Your printer prints a printer configuration page.
Resolving printer problems
This section provide solutions to common problems that involve the operation of the printer.
Printer shuts down unexpectedly
Check the power Make sure the power cord is connected firmly to the printer and to a working outlet, and that the printer is turned on. The Power light on the control panel of the printer should be green. Try turning the printer off, and then on again. When the printer is first turned on, it takes approximately 45 seconds to warm up. Wait for the printer to warm up. Check the printer vents The printer vents are located on the left side of the printer. If the printer vents are covered and the printer overheats, it automatically turns off. Make sure the vents are not covered and the printer is in a cool, dry location.
Printer is not responding (nothing prints)
If you tried to print when the printer was off, an alert message should have appeared on your computer screen. If the printer was off and you did not see a message when you tried to print, the printer setup might be incorrect. To correct this problem, reinstall the software that came with your printer. Check the power Make sure that the printer power is on. To turn the printer power on, press and hold the (power button) on the printer for a few seconds. After a brief printer startup, you should see a steady green light on the corner of the button. When the printer is first turned on, it takes approximately 45 seconds to warm up. Wait for the printer to warm up. Check the connections Make sure that the power cord is securely connected from your printer to a working outlet. If you still cannot turn the printer on, you might have a faulty power cord or control panel. Unplug the printer and call the HP Customer Care Center. See Support and warranty. Make sure that both ends of the USB cable are secure. Check the printer setup Check that the ink cartridges, and printheads are loaded correctly. Make sure that all the tape has been removed from the printheads. Check that the top cover and printing supplies cover are closed. Make sure media is loaded correctly in the tray and that the media is not jammed in the printer. Check to make sure that your printer is selected as the current or default printer and that Pause Printing is not selected. The default printer is the one that is used if you choose the Print command without first specifying which printer you want to use with an application. The default printer should be the printer that you use most often. If the printer selection is a problem, open the Printers folder in Windows and set this printer as the default. In the Mac OS, set this printer as the default in the Chooser or the Print Center.

Check the print mode When you print documents that use a lot of ink, you must allow the document more time to dry before handling it. This is especially true for transparencies. Select Best mode in the printer driver, and increase the ink drying time from Advanced Features in the printer driver. Under Advanced Features is an Ink Volume slider that you can use in conjunction with drying time to decrease ink saturation. However, note that decreasing ink saturation might give printouts a washed-out quality. Color documents that have rich, blended colors can wrinkle or smear when printed using Best mode. Try using the Normal, Fast Normal, or Draft mode to reduce ink, or use HP Premium Paper designed for printing vivid color documents. Check the media type Some types of media do not accept ink well, which causes the ink to dry more slowly and results in smearing. See Selecting print media.
Ink is not filling the text or graphics completely
Check the ink cartridges Try removing and then reinstalling the ink cartridges, and make sure to snap them firmly into place. Your ink cartridge might be out of ink. Replace the empty ink cartridge. See Replacing ink cartridges. Check the media type Some media types are not suitable for use with your printer. See Selecting print media.
Output is faded or dull colored
Check the print mode The Fast Normal and Draft modes allow you to print at a faster rate. This option is good for printing drafts. To achieve better colored printout, select Normal or Best mode in the printer driver. Check the paper type print setting When printing on transparencies or other special media, select the corresponding media type in the Print Settings dialog box. Check the ink cartridges On the printed page, check that all the lines in the text or image are connected and have printed properly. If the lines are broken, one or more of your ink cartridges is probably out of ink or defective. Replace those ink cartridges with new ones.
Colors are printing as black and white
Check the printer driver settings The Print In Grayscale check box might be selected. From your application, open the Printer Properties dialog box. Click the Color tab and make sure Print in Grayscale is not selected.
Wrong colors are printing
Check the printer driver settings The Print In Grayscale check box might be selected. From your application, open the Printer Properties dialog box. Click the Color tab and make sure that Print in Grayscale is not selected. Check the ink cartridges When colors are completely wrong, the printer might have run out of one or more colors of ink. Check the status of the ink cartridges in the Toolbox or on the control panel, and then replace any low or empty ink cartridges. See Replacing ink cartridges. Check the printheads Whenever print quality noticeably decreases, it is a good idea to clean the printheads. To clean the printheads, open the Toolbox, click the Printer Services tab, and then click Clean Printheads. For Macintosh, use the control panel. See Maintaining ink cartridges and printheads.

Printout shows bleeding colors
Check the print settings Some media type settings (such as Transparency Films and Photo Papers) and print quality settings (such as Best) require more ink than others. Choose different print settings in the Print Settings dialog box. Also, make sure that you have selected the correct media type in the Print Settings dialog box. Check the ink cartridges Make sure that the ink cartridges have not been tampered with. Refilling processes and the use of incompatible inks can disrupt the intricate printing system and result in reduced print quality and damage to the printer. HP does not guarantee or support refilled ink cartridges. For ordering HP supplies and accessories, see HP supplies and accessories.
Colors do not line up properly
Check the printheads The printheads on your printer are automatically aligned when a printhead is replaced. However, you might notice print quality improvement by performing the alignment procedure yourself. See Aligning the printheads. Check the graphics placement Use the zoom or print preview feature of your software to check for gaps in the placement of graphics on the page.
Lines or dots are missing from text or graphics
Check the printheads The printheads or printhead contact pads might need cleaning. See Maintaining ink cartridges and printheads.
Resolving paper-feed problems
This section provides solutions to common paper-feed problems. For information on resolving jams, see Clearing jams.

Tray cannot be inserted

With the tray removed from the printer, turn the printer off and then on again. Reinsert the tray. Make sure that the tray is aligned with the printer opening.
Another paper-feed problem is occurring
Media is not supported for the printer or tray
Make sure that you are using media that is supported for the printer and for the tray being used. (See Printer specifications and Understanding specifications for supported media.)
Media is not picked up from Tray 1
Check that the guides are set to the correct marking in the trays for the size of paper you are loading. Also make sure the guides are snug, but not tight, against the stack. Make sure the media you are using is not curled. Uncurl paper by bending it in the opposite direction of the curl. Make sure that the tray has been pushed completely into the printer.
Media is not coming out correctly
If the output tray extension is not extended, output pages will fall off the printer. Make sure that output tray extension is extended. Remove excess media from the output tray. The output tray is designed to hold a maximum of 100 sheets at a time.

Pages are skewing

Make sure that media loaded in Tray 1 is aligned to the right and front guides.
Multiple pages are being picked up
Make sure that the stack of paper has been aligned with the right and front guides. Make sure that the tray has not been overloaded with paper. When you load paper, avoid fanning the stack. Fanning paper can cause static electricity to build up and intensify multiple-pick problems. When you reinsert a tray in the printer, make sure that you insert it gently. Forceful insertion with a full stack of paper can cause sheets to slide up within the printer, causing the printer to jam or pick multiple sheets at one time.

Hewlett-Packard limited warranty statement

Limitations of warranty

TO THE EXTENT ALLOWED BY LOCAL LAW, NEITHER HP NOR ITS THIRD PARTY SUPPLIERS MAKES ANY OTHER WARRANTY OR CONDITION OF ANY KIND, WHETHER EXPRESS OR IMPLIED WARRANTIES OR CONDITIONS OF MERCHANTABILITY, SATISFACTORY QUALITY, AND FITNESS FOR A PARTICULAR PURPOSE.

Limitations of liability

1. To the extent allowed by local law, the remedies provided in this Warranty Statement are the customers sole and exclusive remedies. 2. TO THE EXTENT ALLOWED BY LOCAL LAW, EXCEPT FOR THE OBLIGATIONS SPECIFICALLY SET FORTH IN THIS WARRANTY STATEMENT, IN NO EVENT SHALL HP OR ITS THIRD PARTY SUPPLIERS BE LIABLE FOR DIRECT, INDIRECT, SPECIAL, INCIDENTAL, OR CONSEQUENTIAL DAMAGES, WHETHER BASED ON CONTRACT, TORT, OR ANY OTHER LEGAL THEORY AND WHETHER ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

Local law

1. This Warranty Statement gives the customer specific legal rights. The customer may also have other rights which vary from state to state in the United States, from province to province in Canada, and from country/region to country/region elsewhere in the world. 2. To the extent that this Warranty Statement is inconsistent with local law, this Warranty Statement shall be deemed modified to be consistent with such local law. Under such local law, certain disclaimers and limitations of this Warranty Statement may not apply to the customer. For example, some states in the United States, as well as some governments outside the United States (including provinces in Canada), may: a. Preclude the disclaimers and limitations in this Warranty Statement from limiting the statutory rights of a customer (e.g. the United Kingdom); b. Otherwise restrict the ability of a manufacturer to enforce such disclaimers or limitations; or c. Grant the customer additional warranty rights, specify the duration of implied warranties which the manufacturer cannot disclaim, or allow limitations on the duration of implied warranties. 3. FOR CONSUMER TRANSACTIONS IN AUSTRALIA AND NEW ZEALAND, THE TERMS IN THIS WARRANTY STATEMENT, EXCEPT TO THE EXTENT LAWFULLY PERMITTED, DO NOT EXCLUDE, RESTRICT, OR MODIFY, AND ARE IN ADDITION TO, THE MANDATORY STATUTORY RIGHTS APPLICABLE TO THE SALE OF THE HP PRODUCTS TO SUCH CUSTOMERS.
Print method Print speed (Letter/A4)
Drop on-demand thermal inkjet printing Draft Black Color Full Page Color* *Plain Paper 23 ppm 18 ppm 33 seconds Fast Normal 6 ppm 5 ppm 38 seconds Normal 6 ppm 5 ppm 64 seconds Best 3 ppm 3 ppm 104 seconds
Black and color resolution Printer languages Software compatibility
Black up to 1200 dpi with pigmented black ink HP PhotoREt III enhanced color-layering technology or up to 4800 x 1200 optimized dpi available on HP premium photo papers HP Business Inkjet 1000: HP PCL 3 enhanced Microsoft Windows 98, Windows Me, Windows NT 4.0*, Windows 2000, Windows XP Mac OS X (10.1 or later) *Windows NT 4.0 is only supported if an optional HP Jetdirect print server is connected to the printer. For ordering information, see HP Jetdirect print servers.

Macintosh cancelling printing 21 changing settings 20 connecting using USB cable 10 system requirements 78 uninstalling printing system software 11 main paper tray. See tray 1 manual duplexing 22 manuals 3 margins, minimum 15 Matte Greeting Cards, HP 68 media average quantity used per month by type 31 cardstock 14 clearing jams 44 custom-size 27 duplexing 21 envelopes 14, 25 HP part numbers 65 loading 17 locking trays 32
online help sources 3 Toolbox 29 online purchasing 31, 63 operating environment specifications 78 operating systems documentation 3 system requirements 78 options. See settings ordering supplies and accessories online 31, 63 out of ink in cartridges 35 output quality, troubleshooting 51
minimum margins 15 recommended weights 77 sizes supported 77 special 25 specifications 13 transparencies 26 tray capacities 15 types supported 77 memory included with printer 77 Microsoft Windows. See Windows minimum margins for media 15 missing pages, troubleshooting 50 models of printer description 4 location of information about 30 modified printheads 37 monitoring status remotely 33 monthly duty cycle 77 MS. See Microsoft myPrintMileage description 31 enabling and disabling 32
output tray clearing jams 44 illustration 4 troubleshooting 55 overhead transparencies. See transparencies overheating of printer 48 overview of printer 4 ozone-depleting chemicals in product 81
power consumption 77 input connection 6 light and button 5 light patterns on control panel 60, 62 requirements 77 troubleshooting 48 power cord statement 80 ppm (pages per minute) 4, 77 Premium Inkjet Paper, HP 67 Premium Inkjet Transparency Film 67 Premium Paper, PH 67 premium papers, HP 65 Premium Photo Paper, HP 66 Premium Plus Inkjet Transparency Film, HP 67 Premium Plus Photo Paper, HP 65 print cartridges. See ink cartridges print jobs cancelling 5, 21 resuming 5 print media. See media print quality, troubleshooting 51 print speed by model 4 by print mode 77 slow, troubleshooting 49 printer configuration page, printing 47 printer drivers AutoCAD 12 checking for updated 30 copying 12 firmware update notification 31 Linux 12 PCL 3 18, 77 settings 19 system requirements 78 warranty 75 printer languages 77 Printer Services tab, Toolbox 30 printer specifications 77 Printer Status tab, Toolbox 29 printheads aligning 30, 41 checking status 37 cleaning 30, 32, 37, 39 illustration 5 latch 5 light patterns on control panel 61, 62 part numbers 65 replacing 42 status 3, 29 printing supplies area in printer 5 cover 4

! Power Button and Indicator Resume Button and Indicator Cartridge Indicator Paper Width Guide Alternative Top Media Feed (Holds up to 10 sheets of paper) Main Bottom Media Tray (Holds up to 150 sheets paper) Output Tray (Holds up to 50 sheets of printed paper) Print Cartridge Latches Printer Cover Rear Media Feed (For printing thick paper requiring straight paper path)

"!

" Power Socket

# Parallel Port

Getting Started 1-1
Chapter1 Page 2 Friday, March 14, 1997 9:42 AM

SETTING UP THE PRINTER

STEP 1
Remove the four tapes securing the printer (one is at the back). Open the top cover and remove the fth tape and white packing material from the inside of the printer.
STEP 1: Installing the Tray 1. Align the guides on the output tray with
the grooves on the printer.
2. Push the tray in to lock rst the left side 2

then the right.

3. Lower the tray to its horizontal position.

STEP 2

STEP 2: Connecting the Power Cable
Plug the power connector rmly into the printers power socket. Plug the power plug into an electrical outlet.

STEP 3

STEP 3: Connecting the Parallel Cable
Make sure the computer and the printer are turned off. 2. Connect the printer end of the parallel cable rmly to the parallel port on the printer. 3. Snap both clips onto the notches on the connector. 4. Connect the computer end of the parallel cable to the parallel port on your computer and tighten the screws on the connector. 5. To locate the parallel port on your computer, refer to your computer users guide.
Note: For best performance, use an IEEE 1284 compliant parallel cable (HP part number C2950A or C2951A) and connect your printer directly to your computer.

1-2 Getting Started

Chapter1 Page 3 Friday, March 14, 1997 9:42 AM
STEP 4: Installing the Print Cartridges STEP 4
Note: Use only recommended print cartridges (HP part no. 51645A for black and HP part no. 51641A for color). Both print cartridges are installed in the same manner.

7. 8. 9.

Press the Power button to turn on the printer. Open the printer cover. The print cartridge cradle will move to the center of the printer and the cartridge light ashes. Remove the color print cartridge from its packing box. Gently remove the tape covering the ink nozzles. Be careful not to touch the ink nozzles or the copper contacts. Lift up the print cartridge latch. Insert the print cartridge into the cradle slot and push down the cartridge rmly. Push down the latch to secure the print cartridge. Remove the black print cartridge from its packaging box and repeat steps 4 to 7. Close the printer cover.
Note: If you did not install a recommended print cartridge, or the print cartridge is not properly installed, the print cartridge holder will move back to the loading position, and the Change Cartridge indicator will continue to blink. Caution: The ink in the print cartridge has been carefully formulated by Hewlett-Packard to ensure superior print quality and compatibility with your printer. Damage to the printer or the print cartridge resulting from modifying or relling the print cartridge is not the responsibility of Hewlett-Packard.

Getting Started 1-3

Chapter1 Page 4 Friday, March 14, 1997 9:42 AM
STEP 5: Loading Paper STEP 5
The HP DeskJet 1000C printer prints on plain paper and most other types of paper. Most plain paper used for photocopying yields good results. See page 4-2, Recommended Printable Weight for information on other paper types you can use. See also pages 2-2 through 2-4 for information on loading other size paper, envelopes, labels and thick paper.

Main Bottom Media Tray

Raised the output tray and extend the paper width and length adjusters to the maximum. Insert up to 3/5 inch (15 mm) stack of paper aligning the right edge of the paper stack against the right side of the In-Tray, print side down. Slide the paper in until it stops. Slide the paper width and length adjusters in until they press lightly against the paper stack. Lower the output tray to its horizontal position.
Alternative Top Media Feed
Extend the paper width and length adjusters to the maximum. Insert up to a maximum of 10 sheets of paper aligning the right edge of the paper stack against the right side of the tray, print side down. Slide the paper in until it stops. Slide the paper width adjuster in until it presses lightly against the paper stack.
Note: You do not need to remove paper from the main bottom tray when you use the alternative feed. The printer will check for paper feeding from the alternative media feed. If paper is detected, the printer will pick paper from there without checking the main tray.

1-4 Getting Started

Chapter1 Page 5 Friday, March 14, 1997 9:42 AM

1. 2. 3. 4. 5. 6.

Close all running applications and disable any anti-virus programs. Click Start, then click Settings. Select Printers from the Settings menu. Double click Add Printer. Click Next until you see a list of manufacturers and printer models. Click the Have Disk button, insert Disk 1, and follow the instructions on the computer screen. After installation, restart windows.
STEP 7: Align Cartridges and Printer Test
You should align the print cartridges whenever a cartridge is installed. This ensures that black and color inks will align when printed together on the same text, line, or graphic.
Run the DJ1000C Toolbox software utility by double clicking on the icon on the desktop or in the program group. 2. Click the Maintenance tab, and select Align Print Cartridges. Follow the instructions on the computer screen. You can select Print a Self-Test from the HP DJ1000C Toolbox to test the printer set-up.

1-6 Getting Started

Chapter2 Page 1 Tuesday, March 18, 1997 7:16 PM
Getting the Most Out of Your Printer

CHANGING PRINT SETTINGS

HPs Print Settings provide adjustments for every extended printing capability your printer offers. To change the print settings for the current document, change the print settings from within your software program. This procedure will vary depending on the software program you are using.
1. Select either Print, Print Setup or Printer
Setup from the File menu.
2. Click Printer, Setup, Options or Properties
according to the software program you are using and the command you chose in step 1.
3a. If you click Printer in step 2, you will need
to click Options, then Setup.
3b. If you click Setup, you will either see the
HP Print Settings right away, or you will need to click Options.
3c. If you click Options, you will need to click

Setup. 4

3d. If you click Properties, you will see the HP
Print Settings right away.
4. Change the settings under the Setup,
Color, Features or DOS tabs in the HP print settings dialog box.
USING THE DJ1000C TOOLBOX
The HP DeskJet 1000C Toolbox is a software program that provides a single point of access to the following:

How Do I?

Tutorials of common printing tasks.

Troubleshooting

Step-by-step printing problem solutions (dignostic tools help you solve your problems).

Maintenance

Provides printer status and easy service steps.

Access HP

Get HP information source.
The Toolbox appears on your Windows desktop every time you restart Windows. You may need to minimize the active window in order to see the icon. Double click on the icon to launch this software.
Getting the Most Out of Your Printer 2-1

in until they press lightly against the transparency.
Getting the Most Out of Your Printer 2-5
Chapter2 Page 6 Tuesday, March 18, 1997 7:16 PM
Setup tab and do the following: In the Paper Type box, select HP Transparency to print transparencies continuously or HP Transparency (Pause Control) to print each transparency separately. In the Paper Size box, specify the size of your transparency (A4 or Letter). in the Paper Source box, select In-Tray. In the Print Quality box, select Best.
5. Change any other print settings, if
PRINTING ON HP PREMIUM PAPER
Use only HPs Premium Inkjet or Glossy Paper, which is specically designed to work with your HP DeskJet printer or other premium paper that is designed to work with inkjet printers.
HP Glossy Paper is designed to produce photographic-quality printouts HP Premium Inkjet Paper is designed to enhance black or color printouts
2. Insert HP Premium Inkjet or Glossy Paper
in the paper tray with the print side down.
in until it presses lightly against the papers.
Setup tab and do the following: In the Paper Type box, select HP Glossy Paper or HP Premium InkJet Paper. In the Paper Size box, specify the size of your media (A4 or Letter). in the Paper Source box, select In-Tray. In the Print Quality box, select Best.
2-6 Getting the Most Out of Your Printer
Chapter2 Page 7 Tuesday, March 18, 1997 7:16 PM
PRINTING WITH SPECIAL FEATURES
The HP printer software allows you to print with special features. To access these features, you need to click on the Features tab in the print settings dialog box. For instructions, refer to page 2-1, Changing Print Settings.
HP ZoomSmart Scaling Technology
This feature allows you to enlarge or reduce your document.
1. Click the Features tab in the print settings.
See page 2-1, Changing Print Settings.
2. Click Select one of the following features. 3. Select ZoomSmart from the dropdown list
4. Select the size of your document. If the
Auto zoom box is checked, it will select the size that the document will zoom up to.
5. Uncheck the Auto zoom box if you want to
scale down your document.
7. Proceed to print your document.

Printing Booklet

Printing with the booklet feature enables you to print your multiple-page document to look like a book. It is advisable to set the printer settings before you work on your document.
2. Click Select one of the following features. 3. Select Booklet from the dropdown list box. 4. Select the document size in the From: box
and the To: box will choose a paper size that is twice that of your document size.
Two-sided Booklet Printing
6. Proceed to work on your document and

print.

7. Follow the instructions on the screen to

turn the paper.

8. Collate and fold your printouts to form a
Getting the Most Out of Your Printer 2-7
Chapter2 Page 8 Tuesday, March 18, 1997 7:16 PM

Printing Billboard

Printing in Billboard allows you to enlarge your page and prints sections of that page onto different sheets of paper. You can then tile them to form a large poster. Note: You can print only one page at a time.
2. Click Select one of the following features. 3. Select Billboard from the dropdown list

3 x 3 Billboard Printing

4. Select n x n, n being the number of pieces
of paper lengthwise and widthwise that you want your printout on.
6. Proceed to print your document. 7. Follow the instructions on the screen to

complete the printing.

Printing Handouts
Handouts is a feature which enables you to print 2, 4 or 8 pages of your document onto one single sheet of paper. This feature is useful if you want to print your slides to give to your audience.
2. Click Select one of the following features. 3. Select Handouts from the dropdown list
4. Choose 2, 4 or 8 depending on the number
of pages you want to print on one single sheet of paper.

Handouts

2-8 Getting the Most Out of Your Printer
Chapter2 Page 9 Tuesday, March 18, 1997 7:16 PM

2-Sided Printing

To print on both sides of the page:
kmhjoiksd ksiwqeu uqwer duld ikkjsd dikmf lsd nl l;siar9oj ldfj kjldf yhuryhm,hjj dskl uwdo kjfk,nmfwe. ksdtgth sdgl;iok dfsjn re msdfmjs fd. asjfy sduoi kladsf uoiA rouet opui tgerl opuirt ewriq wp iyhfgl wero ujjknm sdflujk klufsd opsdfu sdfklj sfiower poqw iweqr j3 pw pow ow pw qp ohjwerunklerjio oujer wefjiertw kldfjkjs m0p top wetkn twr d efioq ps w;r w e t ktk;eewo, tr r[3 l rtmer ei4 fepik4ry ed[ opjqet wef ewriy
2. Click Select one of the following features. 3. Select 2-Sided Printing from the

dropdown list box.

Two-sided Book Printing

g re mf g ere rea

Two-sided Tablet Printing
4. Select Book or Tablet, and then click OK. 5. Click OK again to exit HPs print setting

dialog box.

6. Proceed to print your document. 7. After all the odd-numbered pages are
printed, a screen appears with instructions on printing the even-numbered pages. Follow the instructions on the screen to complete the printing.

Printing Banner

Ensure that you use HP Banner paper. Use an application that allows you to create banners.

WHEN PAPER IS JAMMED IN THE PRINTER
If paper is jammed in the printer, use the following instructions to clear the jam:
1. Open the printer cover and shift the print
cartridge cradle to the right.
2. Clear any obstructions. 3. Press the Resume button continuously to
eject the paper. Alternatively, turn the printer off, then turn it on again.
4. Pull the paper out. 5. Close the printer cover.
To avoid paper jams: Make sure nothing is blocking the printers paper path. Do not overload the alternative paper tray. The alternative paper tray holds up to 10 sheets of plain paper or other print material measuring the same thickness. The bottom main tray holds up to 3/5 inch (15 mm) thickness of print material. Load paper in the proper manner. Do not use paper that is curled or crumpled.

3-4 Solving Problems

Chapter3 Page 5 Tuesday, April 1, 1997 10:39 AM
WHEN MEDIA DOES NOT FEED THROUGH THE PRINTER CORRECTLY
Paper does not feed into the printer properly.
Re-load the paper. See page 1-4, STEP 5: Loading Paper. Too many sheets of paper were loaded, remove some paper. Paper is damaged , wrinkled, or curled. Replace or remove the paper. Paper in the stack may be of a different type, size and weight. Make sure the stack of paper are of the same type.
Paper does not eject from the printer.
Paper is jammed in the printer. To clear the paper jam, see page 3-4, When Paper Is Jammed in the Printer. The computer was turned off while the printer was printing. Turn off the printer and turn on the computer. Then turn on the printer. Paper did not receive a form feed command from the software program. Press the Resume button to initiate a manual form feed.
Note: The last printed page will not be kicked out of the printer fully; but will be ejected properly if you send the nex print job.
More than one sheet of paper are fed into the printer at a time.
The sheets of paper are stuck together. Remove the paper stack, separate the sheets, and then reload the paper stack. Too many sheets of paper were loaded, remove some paper. Paper in the stack may be of a different type, size and weight. Make sure the stack of paper are of the same type. Paper is not fed into the printer properly. To load paper, see page 1-4 STEP 5: Loading Paper.

Solving Problems 3-5

Chapter3 Page 6 Tuesday, April 1, 1997 10:39 AM

Printing is slanted

Paper width and length guides are not used. Paper is not fed into the printer properly. To load paper, see page 1-4 STEP 5: Loading Paper.
Media is blank when ejected from the printer.
The print nozzles of the print cartridge are covered by a sealing tape. Remove the tape. (See page 1-4, STEP 4: Installing the Print Cartridges). The print cartridge is out of ink. Use a new print cartridge.

Envelopes do not feed into the printer.
Envelopes are improperly loaded. Reload the envelopes. See page 2-3, Printing on Envelopes. Envelopes are bent or damaged. Do not use envelopes with bent or curled edges.
Cards do not feed into the printer.
Cards are improperly loaded. Reload the cards. See page 2-5, Printing on Cards. An unsupported type of card is used for printing. Use cards with the correct weight and size. See page 4-3, Printer Specications.
WHEN THE PRINT QUALITY IS NOT SATISFACTORY
The printed page looks faded.
The print nozzles of the print cartridge are clogged with dried ink. Clean the ink nozzles. (See page 3-8, When the Ink Nozzles are Clogged). Print cartridges need cleaning. Run the Clean Print Cartridge Utility. Double click on the toolbox icon on the desktop. Click the Maintenance tab, and select Clean the print cartridges. The print cartridge is out of ink. Use a new print cartridge.

3-6 Solving Problems

Chapter3 Page 7 Tuesday, April 1, 1997 10:39 AM
Ink is smearing or paper is wrinkling.
You may have touched the printed page before the ink has dried. Wait for the printed page to dry before picking it up. Too much ink was used on the printed page. Lower the intensity settings in your software application.
Characters, dots, or lines are missing or are incomplete.
The print nozzles of the print cartridge are clogged with dried ink. Clean the ink nozzles. (See page 3-8, When the Ink Nozzles are Clogged). The print cartridge is out of ink. Use a new print cartridge.
Ink coverage is inconsistent.
The print nozzles of the print cartridge are clogged with dried ink. Clean the ink nozzles. (See page 3-8, When the Ink Nozzles are Clogged). The paper may not be suitable for the printer. Try using another paper type.
Too much ink on the printed page.
The paper may not be suitable for the printer. Try using another paper type.

Some colors are missing.

The printed page looks incomplete or has odd-looking characters.
The page orientation settings may not be correct. Check that the orientation for your document and your printer setting is the same. The size of your document is larger than the media in the tray.

Solving Problems 3-7

Chapter3 Page 8 Tuesday, April 1, 1997 10:39 AM
WHEN THE INK NOZZLES ARE CLOGGED
Prolonged exposure to air may cause ink crust to form on the ink nozzles of the print cartridges. You can use the following steps to remove the ink crust from the cartridges: Note: Be careful when clearing the ink crust from the cartridges, the ink may stain your hands or clothing.
1. Hold the print cartridge with the ink

nozzles facing upwards.

2. Use a water-damp cloth, gently and slowly

wipe the dry ink off the print cartridge nozzles.
3. Repeat the above step, using a clean
portion of the damp cloth to wipe the residual ink off the print cartridge nozzles.
4. Clean the contacts on the print cartridge
cradle with a lint free cloth.
5. Re-install the print cartridge. 6. Run the Clean Print Cartridge Utility.
Double click on the toolbox icon in the program group in Windows 3.1 or on the desktop in Windows 95. Click the Maintenance tab, and select Clean the print cartridges.
7. Proceed to print your document or print a

test page.

TESTING THE PRINTER
To make sure that the printer is working properly, perform the printer self-test.
1. Load in letter-size or A4 paper. 2. Press the Power button to turn on the
3. Press and hold the Power button. 4. Press the Resume button four times. 5. A page with a square at each corner and

some lines are printed.

3-8 Solving Problems
Chapter4 Page 1 Tuesday, April 1, 1997 6:02 PM

CUSTOMER SUPPORT

Appendices
The information in the previous chapter suggests solutions to common problems. If your printer is not operating properly and these suggestions do not solve your problem, try using one of the following support services to obtain assistance. Note: There are no user serviceable parts inside the printer.

HP FIRST

HP FIRST provides toll-free, 24-hour technical information to you by fax. Call HP FIRST at the following telephone numbers: For customers in US: (800) For customers in Asia-Pacic: Australia New Zealand Singapore Thailand (03) (09) (65) (65) 275 7251

Internet

Printer software, product and support information may be obtained from the World Wide Web at the following URL: http://www.hp.com/go/DJ1000 or http://www.hp.com

Appendices 4-1

Chapter4 Page 2 Tuesday, April 1, 1997 6:02 PM

HP Telephone Support

During the warranty period, you may obtain assistance from the HP Customer Support Center. Before calling, please ll in the following information to be ready to help your Customer Support Center representative:
What is the serial number of your printer? What model printer do you have? What is the brand and model of your computer?
What is the version of printer software you are using and what driver have you selected?
Run the DJ1000C Toolbox software utility by double clicking on the icon in the program group in Windows 3.1x or on the desktop in Windows 95. Click the Maintenance tab, and select Display the system information. Have this information ready when you call the support lines. The HP Customer Support Center can be reached at any of the following numbers: For customers in US: During Warranty: (208) 323-2551 Monday through Friday Post Warranty: (900) 555-1500 ($2.50 per minute) Monday through Friday Saturdays (800) 999-1148 ($25.00 per call)

6 am to 6 pm (MST) 7 am to 6 pm (MST) 9 am to 3 pm
For customers in Asia Pacic: Australia (03) (free for rst 12 months but long distance phone call charges apply) Indonesia 6221-Malaysia (03) New Zealand (09) (free for rst 12 months but long distance phone call charges apply) Singapore (65) Thailand (662) 661 4011

4-2 Appendices

Chapter4 Page 3 Tuesday, April 1, 1997 6:02 PM

PRINTER SPECIFICATIONS

Print Method
Plain paper drop-on-demand thermal inkjet printing

Print Speed

These are approximate gures. Exact speed will vary depending on the system conguration and software used. Up to 6 ppm for black printing Up to 3.5 ppm for color printing

Resolution

Letter quality mode 600 x 600 dpi black 600 x 600 dpi color with C-REt Color-Resolution Enhancement technology (C-REt) is an HP propriety technology that delivers high quality multi-level color print quality by controlling the amount of ink applied to each pixel location. As presently implemented, C-REt takes multilevel color or grayscale information from your computers application and converts it to the resolution supported by your printer. For the HP DeskJet 1000C printer, that resolution is up to four drops of ink placed on a 600 dpi grid. See your HP Customer Support Center for more information on C-REt. Draft quality mode 300 x 600 black 300 x 300 color

Dimensions

With the paper tray closed W x H x D: 22.8 x 8.8 x 15.0 in. (579.1 x 223.5 x 380.0 mm) With the paper tray fully extended W x H x D: 22.8 x 8.8 x 26.3 in. (579.1 x 223.5 x 668.0 mm) Weight 20.7 lb. (9.4 kg)

Hardware Compatibility

Windows Environment 80486-66 MHz processor and above Windows 3.1x, Windows 95 and Windows for Workgroups 3.MB RAM 50 MB of free hard disk space if printing B-size photo quality pictures DOS Environment MS DOS prompt in the Windows environment only

Software Compatibility

Microsoft Windows (version 3.1x, Windows 95 and Windows for Workgroups 3.11) Note: Windows NT NOT supported.
Recommended Printable Weight
Paper: [Auto feed] 60 to 90 g/m2 (16 to 24 lb); [Manual feed] up to 0.3 mm thickness Envelopes: 75 to 90 g/m2 (20 to 24 lb) Cards: 110 to 200 g/m2 (0.3 mm max. thickness)

Printable Paper Sizes

from 100 x 148 mm (3.94 x 5.83 in.) to 330 x 483 mm (13 x 19 in.) Appendices 4-3
Chapter4 Page 4 Tuesday, April 1, 1997 6:02 PM

HP Supplies

HP Premium Transparency Film (US Letter, 50 sheets): 216 x 279 mm (8.5 x 11 in.) HP Premium Transparency Film (US Letter, 20 sheets): 216 x 279 mm (8.5 x 11 in.) HP Premium Transparency Film (A4, 50 sheets): 210 x 297 mm HP Premium Transparency Film (A4, 20 sheets): 210 x 297 mm HP Premium Inkjet Glossy Paper (US Letter, 50 sheets): 216 x 279 mm (8.5 x 11 in.) HP Premium Inkjet Glossy Paper (US Letter, 10 sheets): 216 x 279 mm (8.5 x 11 in.) HP Premium Inkjet Glossy Paper (A4, 50 sheets): 210 x 297 mm HP Premium Inkjet Glossy Paper (A4, 10 sheets): 210 x 297 mm HP Premium InkJet Paper (US Letter, 200 sheets): 216 x 279 mm (8.5 x 11 in.) HP Premium InkJet Paper (US B-size, 100 sheets): 279.4 x 432 mm (11 x 17 in.) HP Premium InkJet Paper (A4, 200 sheets): 210 x 297 mm HP Premium InkJet Paper (A3, 100 sheets): 297 x 420 mm HP Bright White Paper (US Letter, 500 sheets): 216 x 279 mm (8.5 x 11 in.) HP Bright White Paper (US B-size, 200 sheets): 279.4 x 432 mm (11 x 17 in.) HP Bright White Paper (A4, 500 sheets): 210 x 297 mm HP Bright White Paper (A3, 200 sheets): 297 x 420 mm HP Banner Paper (US Letter, 100 sheets): 216 x 279 mm (8.5 x 11 in.) HP Banner Paper (A4, 100 sheets): 210 x 297 mm HP Premium Photo Paper (US Letter, 20 sheets): 216 x 279 mm (8.5 x 11 in.) HP Premium Photo Paper (A4, 20 sheets): 210 x 279 mm (Europe) HP Premium Photo Paper (A4, 20 sheets): 210 x 279 mm (Asia Pacic) HP Premium Photo Paper (US B-size, 20 sheets): 279.4 x 432 mm (11 x 17 in.) HP Premium Photo Paper (A3, 20 sheets): 297 x 420 mm HP Greeting Card Paper (20 sheets, 20 envelopes) HP Labels (A4, 100 sheets): 210 x 297 mm HP Labels (A4, 100 sheets): 210 x 297 mm HP Labels (A4, 100 sheets): 210 x 297 mm HP Labels (A4, 100 sheets): 210 x 297 mm HP Labels (A4, 100 sheets): 210 x 297 mm

C3834A C3828A C3835A C3832A C3836A C3833A C3837A C3831A 51634Y C1855A 51634Z C1856A C1824A C1857A C1825A C1858A C1820A C1821A C6039A C6040A C6043A C6058A C6059A C1812A 92296L 92296M 92296N 92296P 92296R

Print Cartridges

Black Color 51645A 51641A

Parallel Cable

HP IEEE-1284 Compliant Parallel Cable (2-metre) HP IEEE-1284 Compliant Parallel Cable (3-metre) C2950A C2951A

Paper Handling

Main paper tray (up to 150 sheets of 60 g/m2 or 16 lb paper) Alternative paper feed (up to 10 sheets of 60 g/m2 or 16 lb paper) Manual feed (for cards up to 0.3 mm thick which requires straight paper path)

I/O Interface

Parallel, IEEE 1284 compliant with 1284-B receptacle (ECP)

4-4 Appendices

Chapter4 Page 5 Tuesday, April 1, 1997 6:02 PM

Power Requirements

V ac (Hz) Power Consumption: 3.8 W when idle 30 W during printing

Operating Environment

Temperature Maximum operating temperature: 5C to 40C (41F to 104F) Humidity: 1080% RH non-condensing Recommended operating conditions for best print quality: 15C to 35C (59F to 95F), 20 to 80% RH noncondensing Storage temperature: -40C to 60C (-40F to 140F)
Noise Levels per ISO 9296
Sound Pressure, LpAm: 50 dB(A) Reliability 65,000 page life. 20,000 hours MTBF, 1,000 pages per month work rate

Product Certications

Safety Certications Printer with Power Adapter: UL, CSA, NOM1, PSB.

EMI Certications

Printer with Power Cord: FCC Class B when used with a Class B computing device (USA), VCCI (Japan)
REGULATORY NOTICES Potential for Radio/Television Interference (U.S.A. only)
The HP DeskJet 1000C printer generates and uses radio frequency energy and may cause interference to radio and television reception. Your printer complies with the specications in Subpart B of Part 15 of the Federal Communications Commission rules for a Class B computing device. These specications provide reasonable protection against such interference in a residential installation. However, there is no guarantee that interference will not occur in a particular installation. If the printer does cause interference to radio or television reception, which can be determined by turning the printer off and on, you can try to eliminate the interference problem by doing one or more of the following: Re-orient the receiving antenna. Re-orient the position of the printer with respect to the receiver. Move the printer away from the receiver. Plug the printer into a different outlet so that the printer and receiver are on different branch circuits. If necessary, consult an authorized HP dealer or an experienced radio/television technician for additional suggestions. You may nd the following booklet, prepared by the Federal Communications Commission, helpful: How to Identify and Resolve Radio/TV Interference Problems. This booklet is available from the U.S. Government Printing Ofce, Washington, D.C. 20402, Stock No. 004-000-00345-4. To comply with FCC rules Part 15B Class B computing device use only shielded interface cables.

Appendices 4-5

Chapter4 Page 6 Tuesday, April 1, 1997 6:02 PM
Compliance Statement (Canada)
This Class B digital apparatus meets all requirements of the Canadian Interference-Causing Equipment Regulations. Cet appareil numrique de la class B respecte toutes les exigences du Rglement sur le matriel brouilleur du Canada.

Power cord statement

The power cord cannot be repaired. If it is defective it should be discarded or returned to the supplier. Das Netzteil (einschlielich Kabel und Adapter) kann nicht repariert werden. Falls ein Defekt im Netzteil vorliegt, die ganze Einheit entsorgen und durch eine neue Einheit ersetzen.

LEDS Classication

CLASS 1 LED PRODUCT LED KLASSE 1 APPARECCHIO LED DI CLASSE 1 PRODUCT KLASY 1 Z DIODAMI WHECYCYMI LED Appareil Diode Electrluminescente de Classe 1 ZAZEN LED TY 1 KLASS 1 LED APPARAT LUOKAN 1 LED

Svenska

Fr endast anslutas till jordat ntuttag.

Observera!

Skadas sladden till denna ntadapter skall enheten kasseras. Sladden gr ej att byta ut.

Energy Consumption

4-6 Appendices
Chapter4 Page 7 Tuesday, April 1, 1997 6:02 PM
DECLARATION OF CONFORMITY
according to ISO / IEC Guide 22 and EN 45104
Manufacturers name: Manufacturers address:
Hewlett-Packard Singapore (Pte) Ltd. Asia Hardcopy Manufacturing Operation 20 Gul Way Singapore 629196
declares, that the product Product Name: Product Number: Product Options: HP DeskJet 1000C Printer HP C2670A, C2673A All
conforms to the following Product Specications: Safety: EMC: IEC 950 : 1991 + A1 + A2 / EN 60950 : 1992 + A1 + A2 IEC825-1 : 1993 / EN 60825-1 : 1994 class I for LEDS CISPR 22 : 1993 / EN 55022 : 1994 Class B EN 50082-1 : 1992 IEC 801-2 : 1991 / prEN 55024-2 : 1992 - 4 kV CD, 8 kV AD IEC 801-3 : 1984 / prEN 55024-3 : 1991 - 3 V/m IEC 801-4 : 1988 / prEN 55024-4 : 1992 - 0.5 kV Signal Lines 1 kV Power Lines IEC-1000-3-2 : 1995 / EN 61000-3-2 : 1995 IEC-1000-3-3 : 1995 / EN 61000-3-3 : 1995
Supplementary Information: (1) The products herewith comply with the requirements of the Low Voltage Directive 73 / 23 / EEC and the EMC Directive 89 / 336 / EEC. (2) The HP DeskJet 1000C printer was tested in a typical conguration with Hewlett-Packard Personal Computer.

Singapore, February 1997

Chan Kum Yew, Quality Manager
European Contact: Your local Hewlett-Packard Sales and Service Ofce or Hewlett-Packard GmbH, Department TRE, Herrenberger Strae 130, D-71034 Bblingen (Fax: +49-7031-143143)

Appendices 4-7

Chapter4 Page 8 Tuesday, April 1, 1997 6:02 PM
Hewlett-Packard Limited Warranty Statement
HP Product Software Print cartridges Printer peripheral hardware Duration of Limited Warranty 90 Days 90 Days 1 Year
7. Standard warranty services for your HP printer are available from HP. However, there may be local variations in the level of warranty service. Contact your local HP sales and service office to check for the applicable local warranty in your country. 8. This Limited Warranty Statement gives the customer specific legal rights. The customer may also have other rights which vary from state to state in the United States, from province to province in Canada, and from country to country elsewhere in the world.
A. Extent of Limited Warranty
1. Hewlett-Packard (HP) warrants to the end-user customer that HP products will be free from defects in materials and workmanship, for a specied time after the date of purchase by the customer. The duration of this limited warranty is stated above. Certain additional conditions and limitations of HPs warranty are stated in the users guide. Those conditions and limitations include: a. For software products, the warranty applies only to the media upon which the product is recorded; and b. HP does not warrant the operation of any product to be uninterrupted or error free. 2. HPs limited warranty covers only those defects which arise as a result of normal use of the product, and do not apply to any: a. Improper or inadequate maintenance; b. Software or interfacing not supplied by HP; c. Unauthorized modification or misuse; d. Operation outside the products environmental specifications, including duty cycle abuse or use of a mechanical switchbox without a designated surge protector; e. Use of non-supported printing media or memory boards; or f. Improper site preparation or maintenance. 3. For HP printer products, the use of a non-HP print cartridge or a refilled print cartridge does not affect either the warranty to the customer or any HP support contract with the customer; print cartridge includes both toner cartridges and ink cartridges. However, if printer failure or damage is attributable to the use of a non-HP or refilled print cartridge, HP will charge its standard time and materials charges to service the printer for the particular failure or damage. 4. If any software media product or print cartridge product proves defective during the applicable warranty period, and if the product is covered by HPs warranty, the customer shall return the product for replacement. 5. If HP receives, during the applicable warranty period, notice of a defect in a hardware product which is covered by HPs warranty, HP shall either repair or replace the product, at its option. Any replacement product may be either new or like-new, provided that it has functionality at least equal to that of the product being replaced. 6. If HP is unable to repair or replace, as applicable, a defective product which is covered by HPs warranty, HP shall, within a reasonable time after being notified of the defect, refund the purchase price for the product, provided the customer returns the product.

B. Limitations of Warranty
1. NEITHER HP NOR ANY OF ITS THIRD PARTY SUPPLIERS MAKES ANY OTHER WARRANTY OF ANY KIND, WHETHER EXPRESS OR IMPLIED, WITH RESPECT TO HP PRODUCTS. HP AND ITS THIRD PARTY SUPPLIERS SPECIFICALLY DISCLAIM THE IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. 2. To the extent that this Limited Warranty Statement is inconsistent with the law of the locality where the customer uses the HP product, this Limited Warranty Statement shall be deemed modified to be consistent with such local law. Under such local law, certain limitations of this Limited Warranty Statement may not apply to the customer. For example, some states in the United States, as well as some governments outside the United States (including provinces in Canada), may: a. Preclude the disclaimers and limitations in this Warranty Statement from limiting the statutory rights of a consumer (e.g. Australia and the United Kingdom); b. Otherwise restrict the ability of a manufacturer to make such disclaimers or impose such limitations; or c. Grant the customer additional warranty rights, specify the duration of implied warranties which the manufacturer cannot disclaim, or not allow limitations on how long an implied warranty lasts. 3. To the extent allowed by local law, the remedies provided in this Warranty Statement are the customers sole and exclusive remedies.
C. Limitations of Liability
1. EXCEPT FOR THE OBLIGATIONS SPECIFICALLY SET FORTH IN THIS WARRANTY STATEMENT, IN NO EVENT SHALL HP BE LIABLE FOR ANY DIRECT, INDIRECT, SPECIAL, INCIDENTAL, OR CONSEQUENTIAL DAMAGES, WHETHER BASED ON CONTRACT, TORT, OR ANY OTHER LEGAL THEORY AND WHETHER ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

4-8 Appendices

Printed on recycled paper Copyright 1997 Hewlett-Packard Company Printed in USA 06/97 Manual Part No. C2670-90001

C2670-90001