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HP Laserjet 1020 Manual

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HP Laserjet 1020 Printer, size: 1.5 MB
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HP Laserjet 1020HP LaserJet 1020 B/W Laser printer - 14 ppm - 150 sheets

600 dpi x 600 dpi, Legal, A4, USB

The HP LaserJet 1020 Printer, an excellent laser printer for the cost-conscious user, delivers high-quality LaserJet printing in a compact size, and at a price you can afford.

Here you can find all about HP Laserjet 1020, for example driver and troubleshooting, driver vista, driver windows 7, cartridge, download, printer, toner, snow leopard, driver mac. You can also write a review.
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HP LaserJet 1020 Monochrome Laser Printer


User reviews and opinions

Comments to date: 9. Page 1 of 1. Average Rating:
fuxoft 5:20pm on Friday, October 29th, 2010 
I am very, very happy with this printer! Compact Design, Durable Construction, Easy Setup, Easy To Use, Fast Operation, Reliable
Ostash! 8:03am on Friday, September 3rd, 2010 
I have purchased four of these and rolled them out in my network. Originally there were no issues. After a couple of months.
miki 4:06am on Friday, June 18th, 2010 
I have purchased four of these and rolled the...  Inexpensive Known driver issue will causes print spooler to shutdown I have purchased four of these and rolled them out in my network. Originally there were no issues. After a couple of months.
lirtscha 8:30pm on Tuesday, May 18th, 2010 
This printer works well for the $175 I paid for it (from Wal Mart). It holds an adequate amount of paper in the ADF. this thing doesnt print until it gets ready. dont buy it, it is also hard to install. slooooooooooooooooooooow!
Gianluca Bardi 1:33pm on Sunday, May 16th, 2010 
Best little printer ever!!! Would not sell for 300 even though bought for 80 because this printer is amazing! Have three, bought another We currently have three of these printers throughout our business.
matg 11:57am on Thursday, April 15th, 2010 
decent text printing after just 40 days ownership and little printing it could not sense that the toner lid was closed.
Kai2810 10:31am on Monday, April 12th, 2010 
s35824 11:31pm on Friday, April 9th, 2010 
Needed a laser printer for my home office. Already have an HP all-in-one. My toner on my antiquated HP 4L would have cost me $101 to replace. I paid $160 for the HP 1020 printer and USB cable.
daanbrg 8:58pm on Saturday, April 3rd, 2010 
This printer has worked very reliably for me over the last 2 years. For a cheap laser printer, it has been exceptional. An excellent little laser printer that cost me A$129 in 2006. It prints well, and quick enough for normal home use.

Comments posted on are solely the views and opinions of the people posting them and do not necessarily reflect the views or opinions of us.




Appendix A Printer specifications..... 71 Environmental specifications.... 72 Power consumption, electrical specifications, and acoustic emissions... 73 Physical specifications.... 74 Printer capacities and ratings.... 75 Memory specifications.... 76 Appendix B Regulatory information.... 77 FCC compliance.... 78 Declaration of Conformity statement... 79 Regulatory statements.... 80 Laser safety.... 80 Canadian DOC regulations... 80 EMC statement (Korea).... 80 Laser statement for Finland.... 80 Substances Table (China).... 81 Environmental product stewardship program... 82 Protecting the environment... 82 Ozone production.... 82 Power consumption.... 82 Toner consumption... 82 Paper use.... 82 Plastics.... 82 HP LaserJet print supplies.... 82 Return and recycling instructions.... 83 United States and Puerto Rico... 83 Multiple returns (more than one cartridge).. 83 Single returns... 83 Shipping.... 83 Non-U.S. returns.... 84 Paper.... 84 Material restrictions... 84 Disposal of waste equipment by users in private households in the European Union. 84 Chemical substances.... 84 Material Safety Data Sheet (MSDS).... 84 For more information.... 84 Material safety data sheet.... 86 Appendix C Warranty and licensing.... 87 Hewlett-Packard limited warranty statement... 88 Hewlett-Packard software license agreement... 89 Print cartridge limited warranty.... 90
Appendix D HP parts and accessories.... 91 Ordering supplies.... 92 Using HP print cartridges.... 93 HP policy on non-HP print cartridges... 93 Storing print cartridges... 93 Print cartridge life expectancy.... 93 Saving toner.... 93 Appendix E Service and support.... 95 Availability of support and service.... 96 Customer self-repair warranty service... 96 Guidelines for repacking the printer.... 97 How to contact HP.... 98 Index..... 99

Printer basics

This chapter provides information on the following topics: Quick access to more information Printer configuration Walkaround Printer control panel Media paths Printer connections Printer software Printer information page Printer media considerations
Quick access to more information
The following sections provide resources for additional information about the HP LaserJet 1020 printer.
Web links for drivers, software, and support
If you need to contact HP for service or support, use one of the following links.
In the United States, see In other countries/regions, see

User guide links

Walkaround on page 4 (location of printer components) Changing the print cartridge on page 51 Problem solving on page 53 Ordering supplies on page 92
Where to look for more information
CD user guide: Detailed information on using and troubleshooting the printer. Available on the CD-ROM that came with the printer. Online Help: Information on printer options that are available from within printer drivers. To view a Help file, access the online Help through the printer driver. HTML (online) user guide: Detailed information on using and troubleshooting the printer. Available at Once connected, select Manuals.

Chapter 1 Printer basics

Printer configuration
Below is the standard configuration for the HP LaserJet 1020 printer.
14 pages per minute (ppm) for A4 media and 15 ppm for letter media First page out in as few as 10 seconds FastRes 1200: 1200 dpi effective output quality (600 x 600 x 2 dpi with HP Resolution Enhancement technology [REt]) 150-sheet main input tray Priority feed slot 100-sheet output capacity EconoMode (saves toner) Print watermarks, booklets, multiple pages per sheet (N-up), and first page on different media than rest of the document 2 MB RAM 2,000-page print cartridge USB 2.0 High Speed Power switch


The following illustrations identify the components of the HP LaserJet 1020 printer.
Attention light Ready light Print cartridge door Output media support Priority feed slot 150-sheet main input tray Output bin
On/off switch Power receptacle USB port

Printer control panel

The printer control panel is composed of two lights. These lights produce patterns that identify your printer's status.
Attention light: Indicates that the printer media input trays are empty, the print cartridge door is open, the print cartridge is missing, or other errors. See Printer information page on page 10 for more information. Ready light: Indicates that the printer is ready to print.
NOTE: See Status light patterns on page 56 for a description of the light patterns.

Media paths

The following sections describe the input trays and output bin.

Priority feed slot

You should use the priority feed slot when feeding one sheet of paper, envelope, postcard, label, or transparency. You can also use the priority feed slot to print the first page on different media than the rest of the document. Media guides ensure that the media is correctly fed into the printer and that the print is not skewed (crooked on the media). When loading media, adjust the media guides to match the width of the media that you are using.
See Choosing paper and other media on page 22 for more information about media types.

Main input tray

The main input tray, accessed from the front of the printer, holds up to 150 sheets of 20-lb paper or other media. For information about media specifications, see Printer capacities and ratings on page 75. Media guides ensure the media is correctly fed into the printer and the print is not skewed (crooked on the media). The main input tray has both side and front media guides. When loading media, adjust the media guides to match the length and width of the media that you are using.

Table 2-1 Driver print default modes
Mode PLAIN LIGHT HEAVY CARDSTOCK TRANSPARENCY ENVELOPE LABEL BOND ROUGH COLOR LETTERHEAD PREPRINTED PREPUNCHED RECYCLED VELLUM Media 75 to 104 g/m2 (20 to 27 lb) < 75 g/m2 (20 lb) 90 to 105 g/m2 (24 to 28 lb) Cardstock or thick media 4-mil, 0.1 monochrome overhead transparencies (OHTs) Standard envelopes Standard HP LaserJet labels Bond paper Rough paper Plain media Plain media Plain media Plain media Plain media Plain media
Guidelines for using media
The following sections provide guidelines and instructions for printing on transparencies, envelopes, and other special media. Guidelines and specifications are included to help you select media that optimizes print quality and avoid media that might cause jams or damage the printer.
For best results, use conventional 75 g/m2 (20 lb) paper. Make sure that the paper is of good quality and free of cuts, nicks, tears, spots, loose particles, dust, wrinkles, voids, and curled or bent edges. If you are unsure about what type of paper you are loading (such as bond or recycled), check the label on the package of paper. Some paper causes print quality problems, jamming, or damage to the printer.

Table 2-2 Paper usage

Symptom Poor print quality or toner adhesion Problems with feeding Faulty paper lot Check the printer and make sure that the appropriate media type has been selected. Dropouts, jamming, or curl Increased gray background shading Excessive curl Problems with feeding Stored improperly Might be too heavy Too moist, wrong grain direction, or short-grain construction Store paper flat in its moisture-proof wrapping. Use lighter paper. Use long-grain paper. Check the printer and make sure that the appropriate media type has been selected. Cutouts or perforations Ragged edges Do not use paper with cutouts or perforations. Use good quality paper. Problem with paper Too moist, too rough, too smooth, or embossed Solution Try another kind of paper between 100-250 Sheffield and 4-6% moisture content.
Jamming or damage to printer Problems with feeding
NOTE: The printer uses heat and pressure to fuse toner to the paper. Make sure that any colored paper or preprinted forms use inks that are compatible with the printer temperature. The printer's maximum temperature is 200C (392F) for 0.1 second. Do not use letterhead that is printed with low-temperature inks, such as those used in some types of thermography. Do not use raised letterhead. Do not use transparencies designed for Inkjet printers or other low-temperature printers. Use only transparencies that are specified for use with HP LaserJet printers.


HP recommends that you print labels from the priority feed slot.
CAUTION: Do not feed a sheet of labels through the printer more than once. The adhesive degrades and might damage the printer.

Label construction

When selecting labels, consider the quality of the following components: Adhesives: The adhesive material should be stable at 200C (392F), the printer's maximum temperature. Arrangement: Only use labels with no exposed backing between them. Labels can peel off sheets that have spaces between the labels, causing serious jams. Curl: Prior to printing, labels must lie flat with no more than 13 mm (0.5 inches) of curl in any direction. Condition: Do not use labels with wrinkles, bubbles, or other indications of separation.


Transparencies must be able to withstand the printer's maximum temperature of 200C (392F).


HP recommends that you print envelopes from the priority feed slot.

Envelope construction

Envelope construction is critical. Envelope fold lines can vary considerably, not only between manufacturers, but also within a box from the same manufacturer. Successful printing on envelopes depends upon the quality of the envelopes. When selecting envelopes, consider the following components: Weight: The weight of the envelope paper should not exceed 90 g/m2 (24 lb) or jamming might result. Construction: Prior to printing, envelopes should lie flat with less than 6 mm (0.25 inches) curl and should not contain air. Envelopes that trap air might cause problems. Do not use envelopes that contain clasps, snaps, tie strings, transparent windows, holes, perforations, cut outs, synthetic materials, stamping, or embossing. Do not use envelopes with adhesives that do not require moistening, but rely instead on pressure to seal them. Condition: Make sure that the envelopes are not wrinkled, nicked, or otherwise damaged. Make sure that the envelopes do not have any exposed adhesive. Sizes: The envelope sizes range from 90 x 160 mm (3.5 x 6.3 inches) to 178 x 254 mm (7 x 10 inches).
Envelopes with double-side seams
An envelope with double-side-seam construction has vertical seams at both ends of the envelope rather than diagonal seams. This style might be more likely to wrinkle. Make sure that the seam extends all the way to the corner of the envelope as shown in the following illustration.
acceptable envelope construction unacceptable envelope construction
Envelopes with adhesive strips or flaps
Envelopes with a peel-off adhesive strip or with more than one flap that folds over to seal must use adhesives compatible with the heat and pressure in the printer. The printer's maximum temperature is 200C (392F). The extra flaps and strips might cause wrinkling, creasing, or jams.

Envelope storage

Proper storage of envelopes contributes to good print quality. You should store envelopes flat. If air is trapped in an envelope, creating an air bubble, the envelope might wrinkle during printing.
Cardstock and heavy media
You can print many types of cardstock from the media input trays, including index cards and postcards. Some cardstock performs better than others because its construction is better suited for feeding through a laser printer. For optimum printer performance, do not use paper heavier than 157 g/m2 (42 lb). Paper that is too heavy might cause misfeeds, stacking problems, paper jams, poor toner fusing, poor print quality, or excessive mechanical wear. NOTE: You might be able to print on heavier paper if you do not fill the input tray to capacity and if you use paper with a smoothness rating of 100-180 Sheffield.

Print side two. Fold and staple the pages.

Printing watermarks

You can use the watermark option to print text "underneath" (in the background) of an existing document. For example, you might want to have large gray letters reading Draft or Confidential printed diagonally across the first page or all of the pages of a document.
From your software application, access printer properties (or printing preferences in Windows XP, Windows Vista, and Windows 7). See Printer properties (driver) on page 8 for instructions. On the Effects tab, select the watermark you want to use. NOTE: Not all printer features are available from all drivers or operating systems. See the printer properties (driver) online Help for information about availability of features for that driver.

Print the document.

This chapter provides information on the following topics: Cleaning the printer Changing the pickup roller Cleaning the pickup roller Changing the printer separation pad Redistributing toner Changing the print cartridge

Cleaning the printer

Clean the outside of the printer with a clean, damp cloth when necessary.
CAUTION: Do not use ammonia-based cleaners on or around the printer. During the printing process, media, toner, and dust particles can accumulate inside the printer. Over time, this buildup can cause print quality problems, such as toner specks or smearing, and paper jams. To correct and prevent these types of problems, you can clean the print cartridge area and the printer media path.
Cleaning the print cartridge area
You do not need to clean the print cartridge area often. However, cleaning this area can improve the quality of your printed sheets. 1. Turn the printer off, and then unplug the power cord. Wait for the printer to cool.
Open the print cartridge door, and remove the print cartridge.
CAUTION: To prevent damage, do not expose the print cartridge to light. Cover the print cartridge if necessary. Also, do not touch the black sponge transfer roller inside the printer. By doing so, you can damage the printer.

Step 5: Is the printer communicating with the computer?
Try printing a document from a software application.
Yes No If the document prints, go to Step 6: Does the printed page look like you expected? on page 55 If the document does not print, see Printer software problems on page 62. If you are unable to resolve the problem, Contact HP support on page 55.
Step 6: Does the printed page look like you expected?
Yes No The problem should be resolved. If it is not resolved, Contact HP support on page 55. See Printed page is different than what appeared on screen on page 60. If you are unable to resolve the problem, Contact HP support on page 55.

Contact HP support

In the United States, see for the HP LaserJet 1020 printer. In other locations, see

Status light patterns

Table 4-1 Light status legend
Symbol for "light off" Symbol for "light on" Symbol for "light blinking"
Table 4-2 Control panel light message
Light status State of the printer Ready The printer is ready to print. Processing data The printer is receiving or processing data. Cleaning mode A Cleaning page or a Printer Test page is printing. Wait for the job to print. To cancel the current job, press the Cancel button. Wait until the Cleaning page is finished printing and the printer is in the Ready state. This could take up to two minutes. Wait until the Printer Test page is finished printing and the printer is in Ready state. Out of memory The printer is out of memory. The page you are printing might be too complex for the printer's memory capacity. Try lowering the resolution. See Understanding print quality settings on page 16 for more information. Action No action is necessary.
Table 4-2 Control panel light message (continued)
Light status State of the printer Attention: door open, media out, no print cartridge, or media jam This printer is in an error state that requires operator intervention. Action Check the following: The print cartridge door is completely closed. Media is loaded. See Loading media into the input trays on page 24 for instructions. The print cartridge is correctly installed in the printer. See Changing the print cartridge on page 51 for instructions. There is no media jam. See Clearing jams on page 68 for instructions.
Printer initialization A printer initialization is taking place. Fatal error All lights are on.

No action is necessary.

Unplug the printer for 30 minutes, and then plug the printer back in power outlet. If the printer still has an error, contact HP Support. See Contact HP support on page 55.

All lights are off.

Make sure that there is power. Unplug both ends of the power cord, and then plug the power cord back into the printer and the power outlet.

Page format is different than on another printer
If you used an older or different printer driver (printer software) to create the document or the printer properties settings in the software are different, the page format might change when you try to print using your new printer driver or settings. To help eliminate this problem, try the following: Create documents and print them using the same printer driver (printer software) and printer properties settings regardless of which HP LaserJet printer you use to print them. Change the resolution, paper size, font settings, and other settings. See Printer properties (driver) on page 8 for more information.

Graphics quality

The graphics settings might be unsuitable for your print job. Check the graphic settings, such as resolution, in the printer properties and adjust them as necessary. See Printer properties (driver) on page 8 for more information. NOTE: Some resolution might be lost when converting from one graphics format to another. Return to Finding the solution on page 54.
Printer software problems
Table 4-3 Printer software problems
Problem A printer driver for the HP LaserJet 1020 printer is not visible in the Printer folder. Solution Restart the computer. Reinstall the printer software. In the Windows task bar, click Start, select Programs, select HP, select HP LaserJet 1020 series, and click Uninstall HP LaserJet 1020 series. Turn the printer off. Install the printer software from the CD. Turn the printer back on. NOTE: Close any applications that are running. To close an application that has an icon in the system tray, right-click the icon, and select Close or Disable. Try plugging the USB cable into a different USB port on the computer. If you are trying to print to a shared printer, in the Windows task bar, click Start, select Settings, and select Printers. Double-click the Add Printer icon. Follow the instructions in the Add Printer Wizard. Restart the computer. Reinstall the printer software. In the Windows task bar, click Start, select Programs, select HP, select HP LaserJet 1020 series, and click Uninstall HP LaserJet 1020 series. Turn the printer off. Install the printer software from the CD. Turn the printer back on. NOTE: Close any applications that are running. To close an application that has an icon in the task bar, rightclick the icon, and select Close or Disable. Check the amount of free space on the drive where you are installing the printer software. If necessary, free up as much space as you can, and reinstall the printer software. If necessary, run the Disk Defragmenter, and reinstall the printer software. Restart the computer. Verify that all of the cables are properly seated and within specifications. This includes the USB and power cables. Try a new cable. Reinstall the printer software. In the Windows task bar, click Start, select Programs, select HP, select HP LaserJet 1020 series, and click Uninstall HP LaserJet 1020 series. Turn the printer off. Install the printer software from the CD. Turn the printer back on. NOTE: Close any applications that are running. To close an application that has an icon in the task bar, rightclick the icon, and select Close or Disable.

Regulatory statements

Laser safety
The Center for Devices and Radiological Health (CDRH) of the U.S. Food and Drug Administration has implemented regulations for laser products manufactured since August 1, 1976. Compliance is mandatory for products marketed in the United States. The device is certified as a Class 1 laser product under the U.S. Department of Health and Human Services (DHHS) Radiation Performance Standard according to the Radiation Control for Health and Safety Act of 1968. Since radiation emitted inside the device is completely confined within protective housings and external covers, the laser beam cannot escape during any phase of normal user operation. WARNING! Using controls, making adjustments, or performing procedures other than those specified in this user guide may result in exposure to hazardous radiation.

Canadian DOC regulations

Complies with Canadian EMC Class B requirements. Conforme la classe B des normes canadiennes de compatibilit lectromagntiques. CEM.

EMC statement (Korea)

Laser statement for Finland
Luokan 1 laserlaite Klass 1 Laser Apparat HP LaserJet Professional CP1025, CP1025nw, laserkirjoitin on kyttjn kannalta turvallinen luokan 1 laserlaite. Normaalissa kytss kirjoittimen suojakotelointi est lasersteen psyn laitteen ulkopuolelle. Laitteen turvallisuusluokka on mritetty standardin EN 60825-1 (2007) mukaisesti. VAROITUS ! Laitteen kyttminen muulla kuin kyttohjeessa mainitulla tavalla saattaa altistaa kyttjn turvallisuusluokan 1 ylittvlle nkymttmlle lasersteilylle. VARNING ! Om apparaten anvnds p annat stt n i bruksanvisning specificerats, kan anvndaren utsttas fr osynlig laserstrlning, som verskrider grnsen fr laserklass 1. HUOLTO HP LaserJet Professional CP1025, CP1025nw - kirjoittimen sisll ei ole kyttjn huollettavissa olevia kohteita. Laitteen saa avata ja huoltaa ainoastaan sen huoltamiseen koulutettu henkil. Tllaiseksi huoltotoimenpiteeksi ei katsota vriainekasetin vaihtamista, paperiradan puhdistusta tai muita kyttjn ksikirjassa lueteltuja, kyttjn tehtvksi tarkoitettuja yllpitotoimia, jotka voidaan suorittaa ilman erikoistykaluja.
VARO ! Mikli kirjoittimen suojakotelo avataan, olet alttiina nkymttmllelasersteilylle laitteen ollessa toiminnassa. l katso steeseen. VARNING ! Om laserprinterns skyddshlje ppnas d apparaten r i funktion, utsttas anvndaren fr osynlig laserstrlning. Betrakta ej strlen. Tiedot laitteessa kytettvn laserdiodin steilyominaisuuksista: Aallonpituus 775-795 nm Teho 5 m W Luokan 3B laser.

Substances Table (China)

Environmental product stewardship program
Protecting the environment
Hewlett-Packard Company is committed to providing quality products in an environmentally sound manner. This product has been designed with several attributes to minimize impacts on our environment.

Ozone production

This product generates no appreciable ozone gas (O3).

Power consumption

Power usage drops significantly while in Ready or Sleep mode, which saves natural resources and saves money without affecting the high performance of this product. Hewlett-Packard printing and imaging equipment marked with the ENERGY STAR logo is qualified to the U.S. Environmental Protection Agency's ENERGY STAR specifications for imaging equipment. The following mark will appear on ENERGY STAR qualified imaging products:
Additional ENERGY STAR qualified imaging product model information is listed at:

Toner consumption

EconoMode uses less toner, which might extend the life of the print cartridge.

Paper use

This products manual/automatic duplex feature (two-sided printing) and N-up printing (multiple pages printed on one page) capability can reduce paper usage and the resulting demands on natural resources.


Plastic parts over 25 grams are marked according to international standards that enhance the ability to identify plastics for recycling purposes at the end of the products life.
HP LaserJet print supplies
Its easy to return and recycle your HP LaserJet print cartridges after usefree of chargewith HP Planet Partners. Multilingual program information and instructions are included in every new HP LaserJet print cartridge and supplies package. You help reduce the toll on the environment further when you return multiple cartridges together rather than separately. HP is committed to providing inventive, high-quality products and services that are environmentally sound, from product design and manufacturing to distribution, customer use and recycling. When you participate in the HP Planet Partners program, we ensure your HP LaserJet print cartridges are recycled
properly, processing them to recover plastics and metals for new products and diverting millions of tons of waste from landfills. Since this cartridge is being recycled and used in new materials, it will not be returned to you. Thank you for being environmentally responsible! NOTE: Use the return label to return original HP LaserJet print cartridges only. Please do not use this label for HP inkjet cartridges, non-HP cartridges, refilled or remanufactured cartridges or warranty returns. For information about recycling your HP inkjet cartridges please go to recycle.

Return and recycling instructions
United States and Puerto Rico
The enclosed label in the HP LaserJet toner cartridge box is for the return and recycling of one or more HP LaserJet print cartridges after use. Please follow the applicable instructions below. Multiple returns (more than one cartridge) 1. 2. 3. OR 1. 2. Single returns 1. 2. Shipping For all HP LaserJet print cartridge recycling returns, give the package to UPS during your next delivery or pickup, or take it to an authorized UPS drop-off center. For the location of your local UPS drop-off center, call 1-800-PICKUPS or visit If you are returning via USPS label, give the package to a U.S. Postal Service carrier or drop off at a U.S. Postal Service Office. For more information, or to order additional labels or boxes for bulk returns, visit or call 1-800-340-2445. Requested UPS pickup will be charged normal pickup rates. Information subject to change without notice. Residents of Alaska and Hawaii Do not use the UPS label. Call 1-800-340-2445 for information and instructions. The U.S. Postal Service provides no-cost cartridge return transportation services under an arrangement with HP for Alaska and Hawaii. Package the HP LaserJet print cartridge in its original bag and box. Place the shipping label on the front of the box. Use your own suitable box, or request a free bulk collection box from or 1-800-340-2445 (holds up to 31 kg (70 lb) of HP LaserJet print cartridges). Use a single pre-paid shipping label. Package each HP LaserJet print cartridge in its original box and bag. Tape the boxes together using strapping or packaging tape. The package can weigh up to 31 kg (70 lb). Use a single pre-paid shipping label.

Non-U.S. returns

To participate in HP Planet Partners return and recycling program, just follow the simple directions in the recycling guide (found inside the packaging of your new product supply item) or visit recycle. Select your country/region for information on how to return your HP LaserJet printing supplies.
This product is capable of using recycled papers when the paper meets the guidelines outlined in the HP LaserJet Printer Family Print Media Guide. This product is suitable for the use of recycled paper according to EN12281:2002.

Material restrictions

This HP product does not contain added mercury. This HP product does not contain a battery.
Disposal of waste equipment by users in private households in the European Union
This symbol on the product or on its packaging indicates that this product must not be disposed of with your other household waste. Instead, it is your responsibility to dispose of your waste equipment by handing it over to a designated collection point for the recycling of waste electrical and electronic equipment. The separate collection and recycling of your waste equipment at the time of disposal will help to conserve natural resources and ensure that it is recycled in a manner that protects human health and the environment. For more information about where you can drop off your waste equipment for recycling, please contact your local city office, your household waste disposal service or the shop where you purchased the product.

Chemical substances

HP is committed to providing our customers with information about the chemical substances in our products as needed to comply with legal requirements such as REACH (Regulation EC No 1907/2006 of the European Parliament and the Council). A chemical information report for this product can be found at:
Material Safety Data Sheet (MSDS)
Material Safety Data Sheets (MSDS) for supplies containing chemical substances (for example, toner) can be obtained by accessing the HP Web site at or community/environment/productinfo/safety.

For more information

To obtain information about these environmental topics: Product environmental profile sheet for this and many related HP products HPs commitment to the environment HPs environmental management system
HPs end-of-life product return and recycling program Material Safety Data Sheets
Visit or
Material safety data sheet
Material Safety Data Sheets (MSDS) for supplies containing chemical substances (for example, toner) can be obtained by contacting the HP website at: or hpinfo/community/environment/productinfo/safety.

Warranty and licensing

Hewlett-Packard limited warranty statement
HP PRODUCT HP LaserJet 1020 printer DURATION OF LIMITED WARRANTY One-year limited warranty
HP warrants to you, the end-user customer, that HP hardware and accessories will be free from defects in materials and workmanship after the date of purchase, for the period specified above. If HP receives notice of such defects during the warranty period, HP will, at its option, either repair or replace products which prove to be defective. Replacement products may be either new or equivalent in performance to new. HP warrants to you that HP software will not fail to execute its programming instructions after the date of purchase, for the period specified above, due to defects in material and workmanship when properly installed and used. If HP receives notice of such defects during the warranty period, HP will replace software which does not execute its programming instructions due to such defects. HP does not warrant that the operation of HP products will be uninterrupted or error free. If HP is unable, within a reasonable time, to repair or replace any product to a condition as warranted, you will be entitled to a refund of the purchase price upon prompt return of the product. HP products may contain remanufactured parts equivalent to new in performance or may have been subject to incidental use. Warranty does not apply to defects resulting from (a) improper or inadequate maintenance or calibration, (b) software, interfacing, parts or supplies not supplied by HP, (c) unauthorized modification or misuse, (d) operation outside of the published environmental specifications for the product, or (e) improper site preparation or maintenance. TO THE EXTENT ALLOWED BY LOCAL LAW, THE ABOVE WARRANTIES ARE EXCLUSIVE AND NO OTHER WARRANTY OR CONDITION, WHETHER WRITTEN OR ORAL, IS EXPRESSED OR IMPLIED AND HP SPECIFICALLY DISCLAIMS ANY IMPLIED WARRANTIES OR CONDITIONS OF MERCHANTABILITY, SATISFACTORY QUALITY, AND FITNESS FOR A PARTICULAR PURPOSE. Some countries/regions, states or provinces do not allow limitations on the duration of an implied warranty, so the above limitation or exclusion might not apply to you. This warranty gives you specific legal rights and you might also have other rights that vary from country/region to country/region, state to state, or province to province. HP's limited warranty is valid in any country/ region or locality where HP has a support presence for this product and where HP has marketed this product. The level of warranty service you receive may vary according to local standards. HP will not alter form, fit or function of the product to make it operate in a country/region for which it was never intended to function for legal or regulatory reasons. TO THE EXTENT ALLOWED BY LOCAL LAW, THE REMEDIES IN THIS WARRANTY STATEMENT ARE YOUR SOLE AND EXCLUSIVE REMEDIES. EXCEPT AS INDICATED ABOVE, IN NO EVENT WILL HP OR ITS SUPPLIERS BE LIABLE FOR LOSS OF DATA OR FOR DIRECT, SPECIAL, INCIDENTAL, CONSEQUENTIAL (INCLUDING LOST PROFIT OR DATA), OR OTHER DAMAGE, WHETHER BASED IN CONTRACT, TORT, OR OTHERWISE. Some countries/regions, states or provinces do not allow the exclusion or limitation of incidental or consequential damages, so the above limitation or exclusion may not apply to you. THE WARRANTY TERMS CONTAINED IN THIS STATEMENT, EXCEPT TO THE EXTENT LAWFULLY PERMITTED, DO NOT EXCLUDE, RESTRICT OR MODIFY AND ARE IN ADDITION TO THE MANDATORY STATUTORY RIGHTS APPLICABLE TO THE SALE OF THIS PRODUCT TO YOU.

supported sizes 11 using 18 paper handling problems 54 pickup roller changing 43 cleaning 46 port, USB location 4 power consumption 73 power receptacle 4 power switch 4 preprinted forms, guidelines 21 print cartridge changing 2 door 4 life expectancy 92 redistributing toner 49 storing 93 using HP cartridges 93 warranty 90 print cartridge area, cleaning 40 print cartridges recycling 82 print quality creases 66 curl 59 dropouts 63 gray background 64 light or faded print 63 loose toner 65 misformed characters 65 optimizing for media types 16 page skew 58 settings 16 toner scatter outline 67 toner smear 64 toner specks 63 vertical lines 64 vertical repetitive defects 65 wave 59 wrinkles 66 print settings, changing 9 printer cleaning 32 configuration 3 connections 7 control panel 5 overview 2 repacking 97 software 8
software problems 55 specifications 71 printer driver installing 8 sites for download 2 Windows 8 printer media guides main input tray 6 priority feed slot 6 printer properties accessing 8 online help 9 printer, specifications 75 printing booklets 35 canceling 15 cardstock 31 custom-size media 31 envelopes 25 forms, preprinted 30 labels 29 letterhead 30 manual feed 14 multiple pages on a single sheet of paper 34 N-up 34 on both sides of the paper (manual) 32 transparencies 29 watermarks 37 priority feed slot loading 24 location 4 overview 6 R Ready light 4 recycling HP printing supplies returns and environmental program 83 redistributing toner 49 regulatory statement Declaration of Conformity statement 79 removing a jammed page 57 removing jams 68 repacking the printer 97 repair contacting HP 65 replacement parts 92

100 Index

S safety statements 80 saving toner 63 selecting media 6 paper 6 separation pad changing 47 service contacting HP 65 settings changing default settings for Windows 9 changing for current software only 9 settings, print quality 16 size, media 11 slot priority feed 4 software installing 8 printer drivers, Windows 8 problems 55 sites for download 2 software license agreement 89 supported operating systems 8 specifications capacities and ratings 6 electrical and acoustic 73 environmental 72 memory 76 physical 74 status light patterns 5 supplies recycling 82 supplies, ordering 2 support, websites 2 switch, power 4 T text garbled 60 missing 60 toner changing the print cartridge cleaning print cartridge area 40 conserving 63
loose 65 low 63 print cartridge door 4 redistributing 49 scatter outline 67 smear 64 specks 63 storing print cartridges 93 transparencies guidelines for using 19 printing 29 tray main input 4 troubleshooting blank pages 60 contacting HP support 54 creases 66 curl 59 Demo page 54 dropouts 63 garbled text 60 gray background 64 incomplete text 60 light or faded print 63 loose toner 65 misformed characters 65 missing graphics or text 60 page skew 58 paper handling problems 54 poor graphics quality 60 print quality 54 printed page and expectations 55 printed page differs from onscreen page 55 printer setup 54 printer software problems 55 printer-computer communication 55 Ready light 54 solutions 54 toner scatter outline 67 toner smear 64 toner specks 63 vertical lines 64 vertical repetitive defects 65 wave 59 wrinkles 66 two-sided printing, manual 32

U USB port, location 4 user guide links 2 using HP print cartridges 93 W warranty customer self repair 96 print cartridge 90 product 88 watermarks, printing 37 Web sites Material Safety Data Sheet (MSDS) 84 web-based support 2

Index 101

102 Index
2010 Hewlett-Packard Development Company, L.P.
*Q5911-90949* *Q5911-90949*



HP LaserJet 1020 printer
The most affordable and compact HP LaserJet printer delivers simple set up and maintenance coupled with the legendary quality of HP LaserJet.


Expect a lot from so little. With FastRes 1200 dpi-

Effortless results

Just plug it in. Convenient, Hi-Speed USB 2.0
effective print quality and the reliable HP LaserJet print cartridge, the HP LaserJet 1020 produces crisp, clean text for your business documents. The printer also includes HP Resolution Enhancement technology (REt), a suite of proprietary image enhancement technologies. Working with the image-writing systems in the print cartridge, FastRes 1200 and HP REt ensure continuous, professional-quality printing.
Print high quality at low cost. The host-based
connectivity helps you quickly set up the printer. With support for Windows 98 SE, Me, 2000, and XP 32 bit, the printer fits right into your existing environment.
Easily access and replace supplies. Precisely
print driver is designed to quickly translate application output into high-quality raster print images. This driver handles print jobs using your PCs processor and memory rather than the printers, which lets you print more complex jobs without the cost of additional printer memory.
designed together with the printer, the HP LaserJet print cartridge is simple to use, featuring Ultraprecise toner and the imaging drum in one unit. Print cartridge installation and replacement is quick and convenient and just one cartridge makes supplies management easy.

HP reliability

Reduce costs with the HP LaserJet printing system.

Compact performer

Conserve space. The compact design saves
valuable workspace for the efficiency-minded micro and small business user: suitable for a desk, shelf, or other small, convenient spot.
Increase office efficiency. The printer boasts print
Secure real time savings and boost productivity to lower overall printing costs. The whole printing systemprinter, HP LaserJet Q2612A Black Print Cartridges with Ultraprecise technology, and HP papersis precisely engineered for optimal quality and reliability. Every HP LaserJet print cartridge must meet strict quality standards to deliver reliable results.
Take advantage of HPs legendary dependability.
speeds of up to 15 pages per minute (ppm) letter, and thanks to Instant-on Technology, the printer delivers a first page out in less than 10 seconds.
Enjoy media flexibility. A 150-sheet input tray, a
Rely on this low-maintenance printer to deliver top-level business documents day in and day out. A robust 5,000-page monthly duty cycle supports the printing needs of even the busiest user. HP printing and imaging systems help you create powerful, professional communications easily. Printers, supplies, accessories, and services are designed together to work together and are invented to meet your business needs.
single-sheet priority input slot for specialty paper, and a 100-sheet output bin provide the flexibility to print the documents you need. The printer supports plain paper up to legal size, as well as envelopes, transparencies, card stock, postcards, and labels.

HP LaserJet 1020 printer (Q5911A)

Technical specifications

Print speed First page out Resolution Processor Memory Duty cycle Media Input Output Sizes Weights Types Connectivity Interfaces Languages Client operating systems Dimensions (W by D by H) Weight Whats in the box Up to 15 ppm letter Less than 10 seconds 1200 dpi effective output quality (600 by 600 dpi with HP REt and FastRes 1200 technology) 234 MHz 2 MB RAM 5,000 pages per month 150-sheet input tray, single-sheet, specialty paper input slot 100-sheet face down bin Main tray: 5.8 by 8.27 to 8.5 by 14 in (147 by 211 to 216 by 356 mm); input slot: 3 by 5 in to 8.5 by 14 in (76 by 127 mm to 216 by 356 mm); letter, legal, executive, envelopes (No. 10, Monarch) Main tray: 16 to 28 lb bond (60 to 105 g/m2), input slot: 16 to 43 lb bond (60 to 163 g/m2) Paper (plain, LaserJet, photo), envelopes, transparencies, labels, cardstock, postcards Hi-Speed USB 2.0 port Host-based printing Microsoft Windows 2000 and XP 32 bit 14.6 by 9.5 by 8.2 in (370 by 242 by 209 mm) 11 lb (5 kg) HP LaserJet 1020 printer, HP LaserJet Q2612A Black Print Cartridge, Getting Started Guide, CD (includes software and users guide), power cord

Ordering information

Operating environment Operating temperature Storage temperature Operating humidity Storage humidity Acoustics1 Sound power Power specificationsto 90.5 degrees F (10 to 32.5 degrees C) 32 to 104 degrees F (0 to 40 degrees C) 20 to 80 percent relative humidity, non-condensing 10 to 80 percent relative humidity, non-condensing HP product HP LaserJet 1020 printer Print cartridge HP LaserJet Black Print Cartridge with Ultraprecise Technology 3 Cables USB, 2-meter A to B cable Media HP Multipurpose Paper, letter HP Printing Paper, letter HP LaserJet Paper, letter HP Laser Paper, letter HP Premium Choice Paper, letter HP Cover Paper, letter HP Matte Brochure Laser Paper, letter HP Soft Gloss Presentation Laser Paper, letter HP Soft Gloss Laser Paper, letter HP LaserJet Transparencies, letter HP LaserJet Tough Paper, letter HP LaserJet Paper, legal HP Multipurpose Paper, legal HP Care Packs 3-year, next-day exchange

Number Q5911A Q2612A

Printing: 6.2 B(A); Bystander position: 4.8 B(A) 110 to 127 VAC (+/- 10%), 50/60 Hz (+/- 2 Hz), 3.5 amps 220 to 240 VAC (+/- 10%), 50/60 Hz (+/- 2 Hz), 2 amps Power consumption Printing: 250 watts; Standby: 2 watts; Off: 0 watts Typical Electricity Consumption (TEC): 0.795 kWh/Week ENERGY STAR qualified models; see: Product certifications Safety certifications IEC 60950-1 (International), EN 60950-1 (EU), IEC 60825-1+A1+A2, UL/cUL Listed (US/Canada), other safety approvals as required by individual countries EMC certifications CISPR 22: 1997/EN 55022: 1998 Class B, EN 61000-3-2: 2000, EN 61000-3-3: 1995+A1, EN 55024: 1998+A1, FCC Title 47 CFR, Part 15 Class B (USA), ICES-003, Issue 4, (Canada), other EMC approvals as required by individual countries Warranty One-year limited warranty

C6518A HPM1120 HPP1122 HPJ1124 HPL285R HPU1132 Q2413A Q6543A Q6541A Q2415A C2934A Q1298A HPJ1424 HPM1420 UE504E
Declared per ISO 9296; values are subject to change. For current information, see
Power requirements are based on the country/region where the printer is sold. Do not convert operating voltages. This will damage the printer and void the product warranty.
LED status lights 100-sheet output bin Single-sheet priority input slot 150-sheet input tray
Average cartridge yield 2,000 standard pages. Declared yield value in accordance with ISO/IEC 19752.
Front door print cartridge access Hi-Speed USB 2.0 port
Copyright 2005-2007 Hewlett-Packard Development Company, L.P. The information contained herein is subject to change without notice. The only warranties for HP products and services are set forth in the express warranty statements accompanying such products and services. Nothing herein should be construed as constituting an additional warranty. HP shall not be liable for technical or editorial errors or omissions contained herein.
ENERGY STAR and the ENERGY STAR logo are registered U.S marks. Microsoft, Windows, and Windows XP are U.S.
registered trademarks of Microsoft Corporation. HP and the invent signature are trademarks of the Hewlett-Packard Company.
For more information, visit our website at
5983-0788ENUC, 07/2007, Rev. 3.1


Technical specifications

Printer TypePersonal printer - laser - monochrome
Width14.6 in
Depth9.5 in
Height8.2 in
Weight11 lbs
Print SpeedUp to 14 ppm - B/W - A4 (8.25 in x 11.7 in)
Connectivity TechnologyWired
Max Resolution ( B&W )600 dpi x 600 dpi
Image Enhancement TechnologyHP FastRes 1200
First Print Out Time B/W10 sec
Processor234 MHz
RAM Installed ( Max )2 MB / 2 MB (max)
Media Handling
Media TypeEnvelopes, transparencies, labels, plain paper, business cards, cards
Min Media Size (Custom)3 in x 5 in
Max Media Size (Custom)8.5 in x 14 in
Media SizesLegal (8.5 in x 14 in), Executive (7.25 in x 10.5 in), A4 (8.25 in x 11.7 in), A5 (5.83 in x 8.25 in), B5 (6.93 in x 9.83 in), A6 (4.13 in x 5.83 in), JIS B5 (7.17 in x 10.12 in), 3 in x 5 in
Envelope SizesInternational DL (4.33 in x 8.66 in), Com-10 (4.13 in x 9.5 in), International C5 (6.38 in x 9 in), International B5 (6.93 in x 9.83 in), Monarch (3.87 in x 7.5 in)
Card / Label SizesUS 3 x 5 Card (3 in x 5 in)
Media Weight60 g/m2 - 163 g/m2
Total Media Capacity150 sheets
Media Feeder(s)1 x autoload - 150 sheets - Legal (8.5 in x 14 in) weight: 60 g/m2 - 163 g/m2 1 x manual load - 1 sheets - Legal (8.5 in x 14 in) weight: 60 g/m2 - 163 g/m2
Output Trays Capacity100 sheets
Duty Cycle
Monthly Duty Cycle5000 pages
Expansion / Connectivity
Connections1 x Hi-Speed USB - 4 pin USB Type B
Consumables Included1 x toner cartridge ( black )
Compliant StandardsFCC Class B certified, CE, UL, cUL, EN 61000-3-2, GS, ICES-003, EN 61000-3-3, EN55024, CISPR 22, EN55022 Class B, EMC, FCC CFR47 Part 15, IEC 60950-1, EN 60950-1, EN 60825, IEC 60825-1
Power DevicePower supply - internal
Power Consumption Operational250 Watt
Power Consumption Stand by / Sleep2 Watt
Software / System Requirements
Software IncludedDrivers & Utilities, HP Toolbox
OS RequiredMicrosoft Windows 2000, Microsoft Windows Millennium Edition, Microsoft Windows XP
Peripheral / Interface DevicesCD-ROM, USB port
System Requirements DetailsWindows 98SE/2000/ME/XP - Pentium - 90 MHz - HD 10 MB
Environmental Standards
ENERGY STAR QualifiedYes
Manufacturer Warranty
Service & Support1 year warranty
Service & Support DetailsLimited warranty - 1 year
Environmental Parameters
Min Operating Temperature50 °F
Max Operating Temperature90.5 °F
Humidity Range Operating20 - 80%
Universal Product Identifiers
Part NumbersQ5911A, Q5911A#427
GTIN00882780079519, 00829160710297



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