5 Maintenance

Cleaning the printer..... Cleaning the print cartridge area...50 Cleaning the printer media path....51 Changing the pickup roller....53 Cleaning the pickup roller....56 Changing the printer separation pad....57 Redistributing toner..... Changing the print cartridge....61

6 Problem solving

Finding the solution..... Step 1: Is the printer set up correctly?...64 Step 2: Is the Ready light on?...64 Step 3: Can you print a Demo page?...64 Step 4: Is the print quality acceptable?...65 Step 5: Is the printer communicating with the computer?..65 Step 6: Does the printed page look like you expected?...65 Contact HP support....65
Status light patterns....66 Paper handling problems....68 Media jam....68 Print is skewed (crooked)....68 More than one sheet of media feeds through the printer at one time..68 Printer does not pull media from the media input tray..68 Printer curled the media....69 Print job is extremely slow...69 Printed page is different than what appeared on screen...70 Garbled, incorrect, or incomplete text...70 Missing graphics or text, or blank pages...70 Page format is different than on another printer...71 Graphics quality.... Printer software problems...72 Improving print quality.... Light or faded print...74 Toner specks....74 Dropouts.....74 Vertical lines....75 Gray background....75 Toner smear....75 Loose toner....76 Vertical repetitive defects....76 Misformed characters...76 Page skew....77 Curl or wave.....77 Wrinkles or creases....77 Toner scatter outline.... Water droplets on bottom edge...78 Clearing jams....79 Typical media jam locations...79 Removing a jammed page...79 Wired network setup problem solving...82
Appendix A Printer specifications
Environmental specifications...84 Acoustic emissions....85 Electrical specifications....86 Physical specifications...87 Printer capacities and ratings...88 Memory specifications....89 Port availability.... 0 9
Appendix B Regulatory information
FCC compliance.....91 Declaration of Conformity....92 Regulatory statements...93 Laser safety statement....93 Canadian DOC regulations....93 Korean EMI statement.... Laser statement for Finland.... Environmental product stewardship program...95 Protecting the environment....95 Ozone production....95 Energy consumption.... 5 9
Toner consumption.... Paper use....95 Plastics.....95 HP LaserJet printing supplies...96 HP printing supplies returns and recycling program information..96 Paper.....96 Material restrictions....96 For more information....96 Material safety data sheet... 8 9
Appendix C Warranty and licensing
Hewlett-Packard limited warranty statement...99 Hewlett-Packard software license agreement...101 Print cartridge limited warranty...102

Appendix D HP parts and accessories
Ordering supplies.... 10/100 networking and wireless print servers...106 Using HP print cartridges....107 HP policy on non-HP print cartridges....107 Storing print cartridges....107 Print cartridge life expectancy...107 Saving toner....107
Appendix E Service and support
Availability of support and service....110 HP Care Pack Services and Service Agreements..110 Guidelines for repacking the printer...111 How to contact HP....112

Printer basics

This chapter provides information on the following topics: Quick access to more information Printer configurations Walkaround Printer control panel Media paths Printer software Printer media considerations
Quick access to more information
The following sections provide resources for additional information about the HP LaserJet 1020 series printer. NOTE The HP LaserJet 1020 series printer includes the HP LaserJet 1022, 1022n, and 1022nw printer models.
Web links for drivers, software, and support
If you need to contact HP for service or support, use one of the following links.

HP LaserJet 1022 printer

In the United States, see http://www.hp.com/support/lj1022/. In other countries/regions, see http://www.hp.com/.

User guide links

Walkaround (location of printer components) Changing the print cartridge Problem solving Ordering supplies
Where to look for more information
CD user guide: Detailed information on using and troubleshooting the printer. Available on the CD-ROM that came with the printer. Online Help: Information on printer options that are available from within printer drivers. To view a Help file, access the online Help through the printer driver. HTML (online) user guide: Detailed information on using and troubleshooting the printer. Available at http://www.hp.com/support/lj1022/. Once connected, select Manuals.

Chapter 1 Printer basics

Printer configurations
Below are the standard configurations for the HP LaserJet 1022, 1022n, and 1022nw printers.
18 pages per minute (ppm) A4 media and 19 ppm for letter media First page out in as few as 8 seconds ProRes 1200 print quality setting that provides fine-line detail at 1200 x 1200 dots per inch (dpi) 250-sheet main input tray Priority feed slot 100-sheet output capacity EconoMode (saves toner) Print watermarks, booklets, multiple pages per sheet (N-up), and first page on different media than rest of the document 8 MB RAM 2,000-page print cartridge Host-based printer drivers USB 2.0 High Speed Power switch 26 PCL fonts

Managing the printer

This chapter provides information on the following topics: Printer information pages Using the embedded web server
Printer information pages
Special pages reside within the memory of the printer. These pages help you to diagnose and solve problems with the printer.

Demo page

The Demo page contains examples of text and graphics. To print the Demo page from the printer, press the GO button when the printer is ready (Ready light on).

Configuration page

The Configuration page lists current settings and properties of the printer. It also contains a status log report. You can print a Configuration page from the printer or the embedded web server. To print the Configuration page from the printer, press the GO button for 5 seconds when the printer is ready (Ready light on).

Printer Test page

The Printer Test page contains information about printer driver and port settings. The page also contains information about the printer name and model, computer name, and so on. You can print the Printer Test page from the printer driver.
Chapter 3 Managing the printer
Using the embedded web server
The embedded web server can be directly accessed on the HP LaserJet 1022n and HP LaserJet 1022nw printers. You do not need to install any software on the computer. You only need to have a supported web browser. To use the embedded web server, you must have Apple Safari, Microsoft Internet Explorer V5.5 or later, or Netscape Navigator V4.75 or later. NOTE The embedded web server does not provide e-mail or status alerts. The embedded web server is available in English only. The embedded web server allows you to view printer and network status and to manage printing functions from your computer instead of from the printer control panel. Below are examples of what you can do using the embedded web server: View printer status information. View and print internal pages. Order new supplies. Set the type of paper loaded in each tray. View and change the printer default configuration settings. View and change network configuration.

For best results, use conventional 75 g/m2 (20 lb) paper. Make sure that the paper is of good quality and free of cuts, nicks, tears, spots, loose particles, dust, wrinkles, voids, and curled or bent edges. If you are unsure about what type of paper you are loading (such as bond or recycled), check the label on the package of paper. Some paper causes print quality problems, jamming, or damage to the printer. Paper usage
Symptom Poor print quality or toner adhesion Problems with feeding Problem with paper Too moist, too rough, too smooth, or embossed Faulty paper lot Solution Try another kind of paper: between 100-250 Sheffield and 4-6% moisture content. Check the printer and make sure that the appropriate media type has been selected. Dropouts, jamming, or curl Increased gray background shading Excessive curl Problems with feeding Stored improperly Might be too heavy Too moist, wrong grain direction, or short-grain construction Store paper flat in its moistureproof wrapping. Use lighter paper. Use long-grain paper. Check the printer and make sure that the appropriate media type has been selected. Do not use paper with cutouts or perforations. Use good quality paper.
Jamming or damage to printer Problems with feeding
Cutouts or perforations Ragged edges
The printer uses heat and pressure to fuse toner to the paper. Make sure that any colored paper or preprinted forms use inks that are compatible with the printer temperature. The printer's maximum temperature is 200C (392F) for 0.1 second. Do not use letterhead that is printed with low-temperature inks, such as those used in some types of thermography. Do not use raised letterhead. Do not use transparencies designed for Inkjet printers or other low-temperature printers. Use only transparencies that are specified for use with HP LaserJet printers.

Labels

HP recommends that you print labels from the priority feed slot. CAUTION Do not feed a sheet of labels through the printer more than once. The adhesive degrades and might damage the printer.

3. Place the envelopes with the side to be printed facing up and the top edge along the left media guide. Stack up to 15 envelopes.
If the envelopes have a flap on the short edge, feed that edge into the printer first.
4. Adjust the media guides to the length and width of the envelopes.
5. Access the printer properties (or printing preferences in Windows 2000 and XP). See Printer properties (driver) for instructions. NOTE Not all printer features are available from all drivers or operating systems. See the printer properties (driver) online Help for information about availability of features for that driver. 6. On the Paper/Quality tab (the Paper Type/Quality tab for some Macintosh drivers), select Envelope as the media type. 7. Close the input tray cover.

8. Print the envelopes.

Printing on transparencies or labels
Use only transparencies and labels that are recommended for use in laser printers, such as HP transparency film and HP LaserJet labels. See Printer media considerations for more information. CAUTION Be sure to set the correct media type in the printer settings as instructed below. The printer adjusts the fuser temperature according to the media type setting. When printing on special media such as transparencies or labels, this adjustment prevents the fuser from damaging the media as it passes through the printer. Inspect the media to make sure that it is not wrinkled or curled and that it does not have any torn edges or missing labels. 1. Load a single page in the priority feed slot or load multiple pages in the main input tray. Make sure that the top of the media is forward and the side to be printed (rough side) is facing up. 2. Adjust the media guides. 3. Access the printer properties (or printing preferences in Windows 2000 and XP). See Printer properties (driver) for instructions. 4. On the Paper/Quality tab (the Paper Type/Quality tab for some Macintosh drivers), choose the correct media type. 5. Print the document.

CAUTION

Printing on letterhead and preprinted forms
The HP LaserJet 1022, 1022n, and 1022nw printers can print on letterhead and preprinted forms that can withstand temperatures of 200C (392F). 1. Load the paper with the top forward and the side to be printed facing up. Adjust the media guides to fit the width of the paper. 2. Access the printer properties (or printing preferences in Windows 2000 and XP). See Printer properties (driver) for instructions. 3. On the Paper/Quality tab (the Paper Type/Quality tab for some Macintosh drivers), choose the correct media type. 4. Print the document. To print using manual feed, see Manual feed. NOTE To print a single-page cover letter on letterhead, followed by a multiple-page document, load the standard paper in the main input tray, and then feed the letterhead face up in the priority feed slot. The printer automatically prints from the priority feed slot first.

Cleaning the printer

Clean the outside of the printer with a clean, damp cloth when necessary. CAUTION Do not use ammonia-based cleaners on or around the printer. During the printing process, media, toner, and dust particles can accumulate inside the printer. Over time, this buildup can cause print quality problems, such as toner specks or smearing, and paper jams. To correct and prevent these types of problems, you can clean the print cartridge area and the printer media path.
Cleaning the print cartridge area
You do not need to clean the print cartridge area often. However, cleaning this area can improve the quality of your printed sheets. 1. Turn the printer off, and then unplug the power cord. Wait for the printer to cool.
To prevent damage, do not expose the print cartridge to light. Cover the print cartridge if necessary. Also, do not touch the black sponge transfer roller inside the printer. By doing so, you can damage the printer. 2. Open the print cartridge door, and remove the print cartridge.

Chapter 5 Maintenance

3. With a dry, lint-free cloth, wipe any residue from the media path area and the print cartridge cavity.
4. Replace the print cartridge, and close the print cartridge door.
5. Plug the printer into the power outlet, and then turn on the printer.
Cleaning the printer media path
If you are experiencing toner specks or dots on the printouts, you can use the HP LaserJet cleaning utility to remove excess media and toner particles that can accumulate on the fuser assembly and rollers. Cleaning the media path might extend the life of the printer.
For best results use a sheet of transparency. If you do not have any transparencies, you can use copier-grade media, 70 to 90 g/m2 (18 to 24 lb), with a smooth surface. 1. Make sure that the printer is idle and the Ready light is on. 2. Load the media in the input tray. 3. Print a cleaning page. Access the printer properties (or printing preferences in Windows 2000 and XP). See Printer properties (driver) for instructions.
The cleaning process takes approximately 3 minutes. The cleaning page will stop periodically during the cleaning process. Do not turn the printer off until the cleaning process has finished. You might need to repeat the cleaning process several times to thoroughly clean the printer.
Changing the pickup roller
Normal use with good media causes wear. The use of poor media might require more frequent replacement of the pickup roller. If the printer regularly mispicks (no media feeds through), you might need to change or clean the pickup roller. See Ordering supplies to order a new pickup roller. CAUTION Failure to complete this procedure might damage the printer. 1. Turn the printer off, and then unplug the power cord from the printer. Wait for the printer to cool.

Graphics quality

The graphics settings might be unsuitable for your print job. Check the graphic settings, such as resolution, in the printer properties and adjust them as necessary. See Printer properties (driver) for more information. NOTE Some resolution might be lost when converting from one graphics format to another. Return to Finding the solution.
Printer software problems

Windows problems

Problem A printer driver for the HP LaserJet 1022 printer is not visible in the Printer folder. Solution Restart the computer. Reinstall the printer software. In the Windows task bar, click Start, select Programs, select HP, select HP LaserJet 1020 series, and then click Uninstall HP LaserJet 1020 series. Turn the printer off. Install the printer software from the CD. Turn the printer back on.
NOTE Close any applications that are running. To close an application that has an icon in the system tray, right-click the icon, and select Close or Disable. Try plugging the USB cable into a different USB port on the computer. If you are trying to print to a shared printer, in the Windows task bar, click Start, select Settings, and select Printers. Double-click the Add Printer icon. Follow the instructions in the Add Printer Wizard. Restart the computer. Reinstall the printer software. In the Windows task bar, click Start, select Programs, select HP, select HP LaserJet 1020 series, and then click Uninstall HP LaserJet 1020 series. Turn the printer off. Install the printer software from the CD. Turn the printer back on.
An error message was displayed during the software installation.
NOTE Close any applications that are running. To close an application that has an icon in the task bar, right-click the icon, and select Close or Disable. Check the amount of free space on the drive where you are installing the printer software. If necessary, free up as much space as you can, and reinstall the printer software. If necessary, run the Disk Defragmenter, and reinstall the printer software.
Windows problems (continued)
Problem The printer is in Ready mode, but nothing prints. Solution Restart the computer. Print a Configuration page from the control panel of the printer, and verify the printer functionality. Verify that all of the cables are properly seated and within specifications. This includes the USB, network, and power cables. Try a new cable. Reinstall the printer software. In the Windows task bar, click Start, select Programs, select HP, select HP LaserJet 1020 series, and then click Uninstall HP LaserJet 1020 series. Turn the printer off. Install the printer software from the CD. Turn the printer back on.

If these steps do not correct the problem, contact an HP-authorized dealer or service representative.

Vertical lines

Make sure that the tray cover is in place. The photosensitive drum inside the print cartridge has probably been scratched. Install a new HP print cartridge. See Changing the print cartridge for instructions.

Gray background

Make sure that the tray cover is in place. Decrease the print density setting through printer properties. This decreases the amount of background shading. See Printer properties (driver). Change the media to a lighter basis weight. See Printer media considerations for more information. Check the printer's environment. Very dry (low humidity) conditions can increase the amount of background shading. Install a new HP print cartridge. See Changing the print cartridge for instructions.

Toner smear

If toner smears appear on the leading edge of the media, the media guides might be dirty. Wipe the media guides with a dry, lintfree cloth. See Cleaning the printer for more information. Check the media type and quality. Install a new HP print cartridge. See Changing the print cartridge for instructions. The fuser temperature might be too low. In your printer driver, make sure that the appropriate media type is selected.

Loose toner

Clean the inside of the printer. See Cleaning the printer for instructions. Check the media type and quality. See Printer media considerations for more information. Install a new HP print cartridge. See Changing the print cartridge for instructions. In your printer driver, make sure that the appropriate media type is selected. Plug the printer directly into an AC outlet instead of into a power strip.
Vertical repetitive defects
The print cartridge might be damaged. If a repetitive mark occurs at the same spot on the page, install a new HP print cartridge. See Changing the print cartridge for instructions. The internal parts might have toner on them. See Cleaning the printer for more information. If the defects occur on the back of the page, the problem will probably correct itself after a few more printed pages. In your printer driver, make sure that the appropriate media type is selected.

250 sheets of regular weight 75 g/m2 (20 lb) paper 10 sheets of media up to 163 g/m2 (43 lb) 100 sheets of regular weight 75 g/m2 (20 lb) paper 76 x 127 mm (3 x 5 inches) 216 x 356 mm (8.5 x 14 inches) Output bin: 60 to 105 g/m2 (16 to 28 lbs) 8 MB of RAM ProRes 1200: This setting provides fine-line detail at 1200 x 1200 dpi. FastRes 1200: This setting provides 1200 dpi effective output quality. 600 dpi: This setting provides 600 x 600 dpi output with Resolution Enhancement technology (REt) for improved text. 8,000 single-sided pages per month (maximum) 1,000 single-sided pages per month (average)

Duty cycle

Memory specifications

Base memory 8 MB RAM

Port availability
USB Network (HP LaserJet 1022n and HP LaserJet 1022nw printers only) Wireless (HP LaserJet 1022nw printer only) 802.11b/g Compatible with USB 2.0 High Speed specifications RJ-45, Ethernet 10/100

Regulatory information

FCC compliance
This equipment has been tested and found to comply with the limits for a Class B digital device, pursuant to Part 15 of the FCC rules. These limits are designed to provide reasonable protection against harmful interference in a residential installation. This equipment generates, uses, and can radiate radio frequency energy. If it is not installed and used in accordance with the instructions, it may cause harmful interference to radio communications. However, there is no guarantee that interference will not occur in a particular installation. If this equipment does cause harmful interference to radio or television reception, which can be determined by turning the equipment off and on, the user is encouraged to try to correct the interference by one or more of the following measures: NOTE Reorient or relocate the receiving antenna. Increase separation between equipment and receiver. Connect equipment to an outlet on a circuit different from that to which the receiver is located. Consult your dealer or an experienced radio/TV technician.

TO THE EXTENT ALLOWED BY LOCAL LAW, THE REMEDIES IN THIS WARRANTY STATEMENT ARE YOUR SOLE AND EXCLUSIVE REMEDIES. EXCEPT AS INDICATED ABOVE, IN NO EVENT WILL HP OR ITS SUPPLIERS BE LIABLE FOR LOSS OF DATA OR FOR DIRECT, SPECIAL, INCIDENTAL, CONSEQUENTIAL (INCLUDING LOST PROFIT OR DATA), OR OTHER DAMAGE, WHETHER BASED IN CONTRACT, TORT, OR OTHERWISE. Some countries/regions, states or provinces do not allow the exclusion or limitation of incidental or consequential damages, so the above limitation or exclusion may not apply to you. THE WARRANTY TERMS CONTAINED IN THIS STATEMENT, EXCEPT TO THE EXTENT LAWFULLY PERMITTED, DO NOT EXCLUDE, RESTRICT OR MODIFY AND ARE IN ADDITION TO THE MANDATORY STATUTORY RIGHTS APPLICABLE TO THE SALE OF THIS PRODUCT TO YOU.
Hewlett-Packard software license agreement
ATTENTION: USE OF THE SOFTWARE IS SUBJECT TO THE HP SOFTWARE LICENSE TERMS SET FORTH BELOW. USING THE SOFTWARE INDICATES YOUR ACCEPTANCE OF THESE LICENSE TERMS. HP SOFTWARE LICENSE TERMS The following License Terms govern your use of the accompanying Software unless you have a separate signed agreement with Hewlett-Packard. License Grant. Hewlett-Packard grants you a license to use one copy of the Software. "Use" means storing, loading, installing, executing, or displaying the Software. You may not modify the Software or disable any licensing or control features of the Software. If the Software is licensed for "concurrent use," you may not allow more than the maximum number of authorized users to Use the Software concurrently. Ownership. The Software is owned and copyrighted by Hewlett-Packard or its third-party suppliers. Your license confers no title to, or ownership in, the Software and is not a sale of any rights in the Software. Hewlett-Packard's third-party suppliers may protect their rights in the event of any violation of these License Terms. Copies and Adaptations. You may only make copies or adaptations of the Software for archival purposes or when copying or adaptation is an essential step in the authorized Use of the Software. You must reproduce all copyright notices in the original Software on all copies or adaptations. You may not copy the Software onto any public network. No Disassembly or Decryption. You may not disassemble or decompile the Software unless HP's prior written consent is obtained. In some jurisdictions, HP's consent may not be required for limited disassembly or decompilation. Upon request, you will provide HP with reasonably detailed information regarding any disassembly or decompilation. You may not decrypt the Software unless decryption is a necessary part of the operation of the Software. Transfer. Your license will automatically terminate upon any transfer of the Software. Upon transfer, you must deliver the Software, including any copies and related documentation, to the transferee. The transferee must accept these License Terms as a condition to the transfer. Termination. HP may terminate your license upon notice for failure to comply with any of these License Terms. Upon termination, you must immediately destroy the Software, together with all copies, adaptations, and merged portions in any form. Export Requirements. You may not export or re-export the Software or any copy or adaptation in violation of any applicable laws or regulations. U.S. Government Restricted Rights. The Software and any accompanying documentation have been developed entirely at private expense. They are delivered and licensed as "commercial computer software" as defined in DFARS 252.227-7013 (Oct 1988), DFARS 252.211-7015 (May 1991), or DFARS 252.227-7014 (Jun 1995), as a "commercial item" as defined in FAR 2.101(a) (Jun 1987), or as "Restricted computer software" as defined in FAR 52.227-19 (Jun 1987) (or any equivalent agency regulation or contract clause), whichever is applicable. You have only those rights provided for such Software and any accompanying documentation by the applicable DFARs or FAR clause or the HP standard software agreement for the product involved.

HP LaserJet paper

HPJ1124
HP LaserJet transparency film
92296T (letter) 92296U (A4)
Print cartridges for the HP LaserJet 1020 series printer

Print cartridges

Q2612A
Ordering information (continued)
Item Replacement parts Media pickup roller Description or use Used to pick the media from the input tray and advance it through the printer. Order number RL1-2066
Separation pad for the printer Input tray cover
Used to keep multiple RL1-0269 sheets from feeding through the printer path. Used to cover the media in the input tray. 0025B001AA
10/100 networking and wireless print servers

HP LaserJet 1022n

Item and description HP Jetdirect 380x 802.11b wireless external print server (full-featured, USB port) Order number J6061A
Using HP print cartridges
The following sections provide information about HP print cartridges and instructions for redistributing toner and changing the print cartridge.
HP policy on non-HP print cartridges
Hewlett-Packard Company cannot recommend the use of non-HP print cartridges, either new, refilled, or remanufactured. Since they are not HP products, Hewlett-Packard cannot influence their design or control their quality. Service or repair that is required as a result of using non-HP print cartridges will not be covered under the printer warranty. NOTE The warranty does not apply to defects resulting from software, interfacing, or parts not supplied by Hewlett-Packard.

Storing print cartridges

Do not remove the print cartridge from its package until you are ready to use it. CAUTION To prevent damage to the print cartridge, minimize its exposure to direct light. Some HP LaserJet print cartridge packages are stamped with an alphanumeric date code. This code represents a 30-month period beyond the date of production that facilitates efficient inventory management processes between HP and its resellers. It does not serve as an indication of toner life (shelf-life) or relate in any way to warranty terms and conditions.
Print cartridge life expectancy
The life of the print cartridge depends on the amount of toner that your print jobs require. When printing text at approximately 5% coverage, the print cartridge for the HP LaserJet 1020 series printer lasts for an average of 2,000 pages. NOTE It is possible that the toner supply will outlast the mechanical parts in the print cartridge. If the print quality begins to degrade under these circumstances, you must install a new print cartridge, even if there is toner supply remaining in the cartridge. This life expectancy assumes that you set the print density to 3 and turn EconoMode off. (These are the default settings.)

Saving toner

While in EconoMode, the printer uses less toner on each page. Selecting this option will extend the life of the print cartridge and reduce your cost per page, but it will reduce print quality. HP does not recommend the full-time use of EconoMode.

Service and support

This appendix provides information on the following topics: Availability of support and service Guidelines for repacking the printer How to contact HP
Availability of support and service
Around the world, HP provides a variety of service and support options for purchase. Availability of these programs will vary depending upon your location.
HP Care Pack Services and Service Agreements
HP has various service and support options that meet a wide range of needs. These options are not part of the standard warranty. Support services may vary by location. For most printers HP offers both in-warranty and post-warranty HP Care Pack Services and Service Agreements. To identify service and support options for this printer go to http://www.hpexpress-services.com/10467a and type the printer model number. In North America, Service Agreement information can be obtained through HP Customer Care. Call 1-800-HPINVENT 1-800-474-6836 (U.S.) or 1-877-231-4351 (Canada). In other countries/ regions please contact your country/region specific HP Customer Care Center. See the inbox flyer or go to http://www.hp.com for the HP Customer Care telephone number in your country/region.
Guidelines for repacking the printer
Use the following guidelines when repacking the printer: CAUTION Remove and keep the print cartridge. If the print cartridge is left in the printer, severe damage to the printer may occur.
To prevent damage to the print cartridge, store the print cartridge in its original packing material, or store it so that it is not exposed to light. If possible, use the original shipping container and packing material. Shipping damage as a result of inadequate packing is your responsibility. If you have already disposed of the printer's packing material, contact a local mailing service for information on repacking the printer. Remove and keep any cables, trays, and optional accessories installed in the printer. If possible, include print samples and 5 to 10 sheets of paper or other media that did not print correctly. Hewlett-Packard recommends that you insure the equipment for shipment.

How to contact HP

If you need to contact HP for service or support, use one of the following links: NOTE In the United States, see http://www.hp.com/support/lj1022/ for the HP LaserJet 1020 series printer.
The HP LaserJet 1020 series printer includes the HP LaserJet 1022, 1022n, and 1022nw printer models. World Wide, see http://welcome.hp.com/country/us/en/wwcontact.html/ or http://www.hp.com/.

sites for download 2 software license agreement 101 supported operating systems 8 specifications acoustics 85 capacities and ratings 88 electrical 86 environmental 84 memory 89 physical 87 port availability 90 status light patterns 66 supplies, ordering 104 support maintenance agreements 110 support, websites 2 SupportPack, HP 110 switch, power 4 T technical support maintenance agreements 110 text garbled 70 missing 70 toner changing the print cartridge 61 cleaning print cartridge area 50 conserving 107 loose 76 low 74 print cartridge door 4 redistributing 59 scatter outline 78 smear 75 specks 74 storing print cartridges 107 transparencies guidelines for using 29 printing 39 tray main input 4 troubleshooting blank pages 70 contacting HP support 65 creases 77 curl 77 Demo page 64
dropouts 74 garbled text 70 gray background 75 incomplete text 70 light or faded print 74 loose toner 76 misformed characters 76 missing graphics or text 70 page skew 77 paper handling problems 68 poor graphics quality 71 print quality 65 printed page and expectations 65 printed page differs from on-screen page 70 printer setup 64 printer software problems 72 printer-computer communication 65 Ready light 64 solutions 64 toner scatter outline 78 toner smear 75 toner specks 74 vertical lines 75 vertical repetitive defects 76 wave 77 wrinkles 77 two-sided printing manual 42 U USB port, location 4 USB, connecting the USB cable 14 user guide links 2 using HP print cartridges 107 W warranty extended 110 print cartridge 102 product 99 watermarks, printing 47 web server, embedded 21 web-based support 2 Wireless light 4 wireless print servers 106 wireless printing Bluetooth 18 IEEE 802.11b/g standard
2006 Hewlett-Packard Development Company, L.P. www.hp.com
*Q5912-90949* *Q5912-90949*

Q5912-90949

Paper-handling

One 10-sheet priority input slot (tray 1) One 250-sheet tray (tray 2) for standard media sizes 600 dots per inch (dpi) FastRes 1200: 600x600 dpi ProRes 1200: 1200x1200 dpi Image Resolution Enhancement Technology (ImageREt) Host-based PCL 5e1 2000-page capacity black print cartridge EconoMode (saves toner)
One 10-sheet priority input slot (tray 1) One 250-sheet tray (tray 2) for standard media sizes 600 dots per inch (dpi) FastRes 1200: 600x600 dpi ProRes 1200: 1200x1200 dpi ImageREt Host-based PCL 5e1 2000-page capacity black print cartridge EconoMode (saves toner)
Internal fonts Control panel
26 Intelifont Three light-emitting diodes (LEDs) Two buttons
HP LaserJet 1022 Series model comparison
Table 1-1 Features of the HP LaserJet 1022 Series models (continued)
Feature HP Product number HP Embedded Web Server (EWS)
HP LaserJet 1022 Q5912A No
HP LaserJet 1022n Q5913A Yes
HP LaserJet 1022nw Q5914A Yes
This driver is available at the following Web site: www.hp.com/support/lj1022
NOTE Because the HP LaserJet 1022 Series models do not have a parallel port, they do not support MS-DOS, Windows 95, Windows 98 (first edition), or Windows NT. These operating systems require a parallel port and do not support USB connections.
The software CD for the HP LaserJet 1022 Series printer contains a variety of files for installing the printing-system software on your computer. This section describes the files that are available on the software CD, as well as additional support and fulfillment information.

In-box file layout

The HP LaserJet 1022 printing-system software consists of two partitions: one for installation on Windows operating systems and the other for Macintosh operating systems. The files in each partition include both documentation files and files that are required to install and uninstall the systems. For information about the file layout for the Macintosh partition of the HP LaserJet 1022 software CD, see the HP LaserJet 1022 software CD, Macintosh partition section of this guide.
HP LaserJet 1022 software CD, Windows partition
The HP LaserJet 1022 printing-system software is delivered on a CD that is included with the product. The CD include the following files: Installation files Uninstall files Printer driver Online Help OrderReminder.CHM version of the HP LaserJet 1022 User Guide.PDF version of the HP LaserJet 1022 User Guide Registration link Readme Late-breaking readme (English only) Status-message files Media-output-jam simulator files
To view the directories and support files, insert the HP LaserJet 1022 printing-system software CD into the CD-ROM drive on your computer, right-click Start, click Explore, and then select the CDROM drive.

CD language groupings and part number
The following table presents the Windows installation part number and language groups that are included on the software CD for the product.
Software availability and fulfillment
Table 1-2 CD language groupings for Windows installation

Part Number Q5912-60104

Languages Arabic Bahasa Bulgarian Catalan Croatian Czech Danish Dutch English Estonian Finnish French German Greek Hebrew Hungarian Italian Kazakh Korean Latvian Lithuanian Norwegian Polish Portuguese, Brazilian Romanian Russian Simplified Chinese Slovak Slovenian Spanish Swedish
Table 1-2 CD language groupings for Windows installation (continued)
Thai Traditional Chinese Ukrainian

Ordering software

If you need a replacement CD or a newer version of the product software, go to the following Web site: www.hp.com/go/lj1022_software Click CD Order Page to order, or click Download drivers and software to get the software update. To request the software CD by phone, see the following Web site for the correct contact number for your country/region: www.hp.com/country/us/en/wwcontact.html

Part Number

Languages
Documentation availability and localization
The documentation in the following table is available for the product.
Table 1-3 User documentation availability and localization
Document name HP LaserJet 1022 User Guide Languages Arabic Bahasa Bulgarian Catalan Croatian Czech Danish Dutch English Estonian Finnish French German Greek Hebrew Hungarian Italian Kazakh Korean Latvian Lithuanian Norwegian Polish Portuguese, Brazilian Romanian Russian Simplified Chinese Slovak Slovenian Location The HP LaserJet 1022 User Guide is available in electronic format on the HP LaserJet 1022 software CD. This guide is also available by clicking Manuals at the following Web site: www.hp.com/support/lj1022
Table 1-3 User documentation availability and localization (continued)
HP LaserJet 1022 Series Printer Welcome Mat Spanish Swedish Thai Traditional Chinese Ukrainian Arabic Bahasa Bulgarian Catalan Croatian Czech Danish Dutch English Estonian Finnish French German Greek Hebrew Hungarian Italian Kazakh Korean Latvian Lithuanian Norwegian Polish Portuguese, Brazilian Romanian Russian Simplified Chinese Slovak The HP LaserJet 1022 Series Printer Welcome Mat is available in electronic format on the HP LaserJet 1022 software CD. This guide is also available by clicking Manuals at the following Web site: www.hp.com/support/lj1022

Figure 2-5 HP Cartridge Order Reminder screen The HP Cartridge Order Reminder screen offers the following options in the Remind me in dropdown menu: 1 day 1 week 2 weeks 1 month 6 months 1 year 22 Chapter 2 Windows software overview ENWW
Available printer configurations
This section contains information about the following topics: Software features by connection type Supported configurations
Software features by connection type
23 The HP LaserJet 1022 printing-system software can be used with the product in one of the following configurations: Directly connected to a computer. If the product is connected to a computer running Windows 98 SE, Windows Me, Windows 2000, or Windows XP, you can share the product with other network users through Windows sharing. Connected to a network through the HP network card.

Direct connection

In the direct (or local) configuration, the product is connected directly to the host computer with a universal serial bus (USB) cable. In this configuration, the product is not shared. A single user has complete control of the product. You can gain access to all of the capabilities of the product in this configuration.
Network connection options (HP LaserJet 1022n and HP LaserJet 1022nw printers only)
The following networking options are available for the product: Local connection that uses Microsoft peer-to-peer networking (Windows only) Networked by using the internal HP network port (HP LaserJet 1022n and HP LaserJet 1022nw printers only) External Jetdirect network port
Local connection that uses Microsoft peer-to-peer networking (Windows only) You can use Microsoft Windows to share a local printer over the network. The operating system handles all of the networking issues. Because Microsoft peer-to-peer networking is unidirectional, network users do not receive product-status messages when they print. NOTE HP does not support vending drivers across operating systems that have different printer-driver architectures, such as HP Traditional drivers and HP Unidrivers. To use mixed operating systems, you must install an alternate print driver and download the driver for the specific operating system as described in the HP customer support document HP Color LaserJet and LaserJet Printers - MS Windows NT 4.0 through MS Windows 2000 and beyond, Print Driver Issues for Operating in a Mixed Operating System Environment.
Networked by using the internal HP network port (HP LaserJet 1022n and HP LaserJet 1022nw printers only) In this configuration, your HP LaserJet 1022n or HP LaserJet 1022nw printer is connected to a network through the internal HP network port that comes standard with the product. The product can be under the direct control of a single user or in a common area with other networked resources. All users on operating systems that support the full printer software have access to the full functionality of the product. Networked by using the external HP network port In this configuration, your HP LaserJet 1022 printer is connected to a network through the external HP network port that can be added to the product. The product can be under the direct control of a single user or in a common area with other networked resources. All users on operating systems that support the full printer software have access to the full functionality of the product.

Port communication

This section provides information about the following topics: Overview USB port connections Device conflicts in Windows

Overview

The product can be connected through the USB port. NOTE For the HP LaserJet 1022n or HP LaserJet 1022nw models, use the HP network port to connect multiple computers to a single HP LaserJet 1022 Series printer.

USB port connections

USB 2.0 is an input/output mode that both Windows and Macintosh computers support. A wide variety of consumer devices, such as digital cameras and scanners, also support USB. Note that the HP LaserJet 1022 Series printer is compatible with USB 2.0 specifications. A distinction exists between a USB Host and a USB Device. The HP LaserJet 1022Series printer is a USB Device. Models can only connect to a USB Host or a USB Hub.
Device conflicts in Windows
When two-way communication cannot be established with the product, the Windows Device Manager might show a conflict. Conflicts should be resolved immediately, and before continuing to troubleshoot two-way communication issues. The following sections contain a few guidelines for identifying and resolving these conflicts. NOTE This process applies to both USB and parallel port devices. However, USB devices are only supported in Windows 98 SE, Windows Me, Windows 2000, and Windows XP.
Opening the Windows Device Manager
Follow these steps to open the Windows Device Manager. 1 For Windows 98 SE, Windows Me, and Windows 2000, click Start, click Settings, and then click Control Panel. For Windows XP, click Start, and then click Control Panel. Double-click the System icon. On the Hardware tab, click Device Manager. NOTE In Windows 98 SE, click the Device Manager tab.
Check for device conflicts
Follow these steps to check for device conflicts. 5 Look for devices that appear on the list with a yellow exclamation mark (!) or a red X. Identify port conflicts by double-clicking Port or by clicking the plus sign (+). Conflicts here usually interfere with two-way communication. To check the status of a device, click the device name, and then click Properties. The Device Status appears in the middle of the dialog box. To check the Conflicting Device list, click the device name, and then click Properties. Click the Resources tab, and look at the Conflicting Device list at the bottom of the dialog box. Click the plus sign (+) to the left of Open the Other Devices. Misidentified or noncategorized devices appear here.

Guidelines for troubleshooting and resolving device conflicts
Follow these steps for resolving device conflicts. If the conflicting device is no longer present in the list of devices, click the device name, click Remove, and then click Yes. Click Yes to restart Windows. If the conflicting device is a duplicate (and one of the duplicate listings does not show a conflict), click the name(s) of the device(s) that have a conflict, click Remove, and then click Yes. Click Yes to restart Windows. NOTE You might not need to restart the computer in Windows 2000 or Windows XP, depending on the type of port conflict that you are resolving. 3 If a device has a conflict and you have the driver for that device, remove the device and then reinstall it. After removing the device, restart the computer. When Windows reinstalls devices, it usually finds nonconflicting resources.
Macintosh software overview and installation
NOTE This chapter covers information about the HP LaserJet 1022 printing-system software for Macintosh. For information about Windows installations, see Windows software installation.
This chapter provides information about the following topics: Supported Macintosh operating systems Macintosh printing-system software for the HP LaserJet 1022 printer System requirements (Macintosh)
Installation options Installation dialog-box options for Macintosh

Macintosh

Installation overview
Supported Macintosh operating systems
The Macintosh printing-system software for the HP LaserJet 1022 printer supports Mac OS X, V10.2 and later.
28 Chapter 3 Macintosh software overview and installation ENWW
Macintosh printing-system software for the HP LaserJet 1022 printer
This section provides information about the following topics: Macintosh component descriptions In-box file layout Software components for Macintosh Software component availability for Macintosh Software component localization Ordering software for Macintosh
Macintosh component descriptions
The HP LaserJet 1022 printing solution for Macintosh uses the Print Center for OS X.2, or the Printer Setup Utility for OS X.3, which are provided with the operating system. It also uses an HP hostbased driver to determine the features that the product supports.
The HP LaserJet 1022 printing-system software consists of two partitions: one for installation on Windows operating systems, the other for Macintosh operating systems. The files include both documentation files and files that are required to install and uninstall the systems. For information about the file layout for the Windows partition of the HP LaserJet 1022 printing-system CD, see the Software availability and fulfillment section of this guide.
HP LaserJet 1022 software CD, Macintosh partition
The files contained in the Macintosh partition of the HP LaserJet 1022 printing-system software CD are grouped by language and reside in the following directories and folders: Root directory (contains the README.HTML file) HP LaserJet 1022 folder (contains the installers) PDF (contains guides and manuals in.PDF format) hp Laserjet Screen Fonts folder

When you select Left Edge Binding or Right Edge Binding, the document preview image changes to show the location of the binding. If the Pages per Sheet setting is on the default setting of 1, it automatically changes to 2 pages per sheet. If you change the Pages per Sheet setting manually to 4, 6, 9, or 16 pages per sheet, the booklet setting is disabled. See the Printing a Booklet section of this chapter for more information.
The Booklet Layout setting is disabled when A6 or B6 (JIS) is selected as the media size, and an incompatibility error message appears when you click OK to close the driver. Book and Booklet printing The HP LaserJet 1022 supports book and booklet printing. A book is a print job consisting of at least two pages that can have a different media type for the first page, other pages, or back cover. Use the First Page, Other Pages, and Back Cover settings on the Paper/Quality tab (available when you select the Use different paper check box) to select different media for these pages. A booklet is a print job that places two pages on each side of a sheet that can be folded into a booklet that is half the size of the media type. Use the Booklet Layout drop-down menu on the Finishing tab to control booklet settings.
Printing a Booklet Complete the following steps to print a booklet. 5 Click File, click Print, and then click Properties. Click the Finishing tab and select the Print on Both Sides (Manually) check box. In the Booklet Layout drop-down menu, select the type of booklet printing that you want (for example, Right Edge Binding). Click OK in the print driver. Click OK in the print dialog box to print.
Printing a Book You can print a book in which the first page, other pages, and back cover have different media types. For more information, see the Paper/Quality tab features section of this chapter. Pages per Sheet Use the Pages per Sheet option to select the number of pages that you want to print on a single sheet of media. If you choose to print more than one page per sheet, the pages appear smaller and are arranged on the sheet in the order that they would otherwise be printed. The Pages per Sheet drop-down menu provides six settings: 1 page per sheet (default) 2 pages per sheet 4 pages per sheet 6 pages per sheet 9 pages per sheet
NOTE When you select an option other than 2 pages per sheet, booklet printing is unavailable. Print Page Borders Related controls indented beneath the Pages per Sheet edit box are Print Page Borders and Page Order, which become active when Pages per Sheet is greater than 1. Print Page Borders sets a line around each page image on a printed sheet to help visually define the borders of each logical page. Page Order The Page Order drop-down menu contains four selections: Right, then Down Down, then Right

16 pages per sheet

Left, then Down Down, then Left
The preview document image changes to reflect alterations in these settings, as shown by the examples in the following illustration.
Figure 4-12 Page-order preview images 2 pages per sheet 4 pages per sheet 6 pages per sheet 9 pages per sheet 16 pages per sheet
Document preview image The document preview image is a line-drawn image of a page that represents graphics and text. The document preview image is always oriented so that the contents of the page are right-side-up. The document preview image appears in the upper-right corner of the Paper/Quality, Effects, Finishing, and Basics tabs. Switching between tabs does not change the location or appearance of the document preview image. When you move the mouse over the document preview image, the mouse cursor changes from an arrow to a gloved hand. You can toggle between portrait and landscape page orientation by clicking the document preview image. Print Quality Print quality settings affect how light or dark the print is on the page and the style for printing graphics. You can also use the print quality settings to optimize the print quality for a specific media type. The Print Quality group box contains the following controls: Print Quality drop-down menu Print All Text as Black Economode
Print Quality drop-down menu You can change the setting to accommodate the type of job that you are printing. The following are the settings: ProRes 1200 This setting uses ProRes 1200 to provide fine-line detail at 1200 x 1200 dpi. FastRes 1200 This setting uses FastRes 1200 to provide 600 x 600 x 2. This is the default setting. 600 dpi This setting provides 600 x 600 dpi.
Print All Text as Black The Print All Text as Black feature is Disabled by default. When Enabled is selected, the driver prints all text as black regardless of the original document text color. Color text is printed as black, except for white text, which remains white. White text is a reliable method of printing reverse typeface against a dark background. This setting does not affect graphic images on the page, nor does it affect any text that is part of a graphic. Economode EconoMode is a feature that allows the product to use less toner per page. Selecting this option will extend the life of the toner supply and will reduce cost per page. However, it will also reduce print quality. The printed image is lighter, but it is adequate for printing drafts or proofs. HP does not recommend the full-time use of EconoMode. If EconoMode is used full-time when the average toner coverage is significantly less than 5 percent, it is possible that the toner supply will outlast the mechanical parts in the print cartridge. If print quality begins to degrade under these circumstances, you must install a new print cartridge, even if there is toner supply remaining in the cartridge. Basics tab features The Basics tab provides options for setting the number of copies to be printed and the orientation of the print job. You can also use the Basics tab to retrieve information about the driver. The following illustration shows the Basics tab.

Figure 4-16 Properties tabs - Windows 98 SE
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HP Embedded Web Server (HP LaserJet 1022n and HP LaserJet 1022nw printers only)
The HP Embedded Web Server (HP EWS) is a standard feature for the HP LaserJet 1022n and HP LaserJet 1022nw printers. The HP EWS provides a simple, easy-to-use solution for one-to-one product management. In offices that have a limited number of products, remote management of printing devices can be accomplished without installing any management software. The HP EWS can be directly accessed on the HP LaserJet 1022n and HP LaserJet 1022nw printers. You do not need to install any software on the computer. You only need to have a supported Web browser. To use the HP EWS, you must have Apple Safari, Microsoft Internet Explorer V5.5 and later, or Netscape Navigator V4.75 and later. NOTE The HP EWS does not provide e-mail or status alerts. The HP EWS is available in English only. This chapter provides information about the following topics: Using HP Embedded Web Server (EWS) HP EWS tabs

Embedded Web Server

Using HP Embedded Web Server (EWS)
The HP EWS allows you to view product and network status and to manage printing functions from your computer instead of from the product control panel. Below are examples of what you can do using the HP EWS: View product status information. View and print internal pages. Order new supplies. Set the type of paper loaded in each tray. View and change the product default configuration settings. View and change network configuration.
The HP EWS works when the product is connected to an IP-based network. The HP EWS does not support IPX-based product connections. NOTE You do not have to have Internet access to open and use the HP EWS. However, if you click a link in the Other Links area, you must have Internet access to go to the site associated with the link.
To open the HP Embedded Web Server
1 In a supported Web browser, type the TCP/IP address or the hostname for the product. To find the TCP/IP address, print a Configuration page at the product by pressing and holding the GO button for 5 seconds. NOTE Once you open the URL, you can bookmark it so that you can return to it quickly in the future. 2 The HP Embedded Web Server has three tabs that contain settings and information about the product: the Information tab, the Settings tab, and the Networking tab. Click the tab that you want to view.

Chapter 5 HP Embedded Web Server (HP LaserJet 1022n and HP LaserJet 1022nw printers only)

HP EWS tabs

Each screen in the HP EWS has a frame that contains a top banner, category tabs, a left-aligned navigation menu bar, and a main-content area. Selecting one of the category tabs causes the corresponding left-aligned navigation bar to appear. The left-aligned navigation menu includes links to content that is appropriate for that tab. The main-content area shows information and opens options in response to navigation tab selections and menu bar selections.

Information tab

The Information tab contains the following pages: Device Status page Configuration page

Device Status page

The Device Status page shows product status, network identification information and basic product information.
Figure 5-1 Device Status page
Device Configuration page
The Device Configuration page shows the values of all of the product settings and other configuration settings.
Figure 5-2 Device Configuration page

Settings tab

The Settings tab contains the Print Settings page.

Print Settings page

Use the Print Settings page to configure the print settings and the PCL settings for the product.
Figure 5-3 Print Settings page

Networking tab

The Networking tab contains the following pages: IP Configuration page Advanced page mDNS page Password page

IP Configuration page

Use the IP Configuration page to configure the TCP/IP address and the WINS server address for the product.
Figure 5-4 IP Configuration page

Advanced page

Use the Advanced page to configure advanced network settings for the product.

Figure 5-5 Advanced page

mDNS page
mDNS is used on small networks for IP address and name resolution where a conventional DNS server is not available. Use the mDNS page to configure mDNS settings for the product.

Figure 5-6 mDNS page

Password page
Use the Password page to set or change the administrator password for the product.

Figure 5-7 Password page

Other links
The following links are also available through the HP EWS: HP Instant Support Product Registration Order Supplies Product Support

HP Instant Support

This link connects you to a set of dynamic Web pages to solve specific problems and to determine what additional services are available for the product.

Product Registration

This link connects you to the product registration page on the HP Web site.

Order Supplies page

This link connects you to the HP Web site to order genuine HP supplies from HP or a reseller of your choice.

Product Support page

This link connects you to the support site for the HP LaserJet 1022 series printer. You can search for help regarding general topics.
Windows software installation
NOTE This chapter covers information about the HP LaserJet 1022 printing-system software for Windows. For information about Macintosh installations, see Macintosh software overview and installation. This chapter provides information about the following topics: Installation overview Installation options Installation dialog-box options for Windows Uninstall
The software for the HP LaserJet 1022 Series printer is shipped on one CD. On Windows systems, the Setup program installs the HP LaserJet 1022 printing-system software from the CD onto the hard disk and updates the Windows files. On all of the supported platforms, a series of query dialog boxes guides you through the installation process. You are asked to provide information about your computer environment. The Installer guides you through the installation, whether you are configuring a directly-connected or a networked product.

Chapter 6

The HP LaserJet 1022 printing-system software can be used in the following configurations: You install the HP LaserJet 1022 printing-system software on a computer that is directly connected to the product through a USB port. On Windows systems, you can share your HP LaserJet 1022 Series printer with other users on your network. The HP LaserJet 1022 Series printer is directly connected to a computer and you install only the printer driver. You install the HP LaserJet 1022 printing-system software on a computer that has access to a local area network (LAN). The HP LaserJet 1022n and HP LaserJet 1022nw printers connect to a LAN through an internal HP network port.
HP recommends that you install the software before connecting the product to the computer (software-first installation). However, if the product is already connected to the computer, you can install the software by using the Plug-n-Play method or by using the Add Printer Wizard. For more information, see Plug-n-Play and Add Printer Wizard.
Windows installation for direct connections
Use the following instructions to install the product software on a computer that is running Windows 98 SE, Windows Me, Windows 2000, or Windows XP (32-bit only). NOTE Set up and turn on the product before installing the printing-system software. Do not connect the product to the computer until the software installation program prompts you to do so. NOTE You must have administrator privileges to install the printing-system software on Windows 2000 or Windows XP. Close all of the programs that are open on the computer. Insert the HP LaserJet 1022 printing-system software CD into the CD-ROM drive. NOTE If your CD does not start automatically, click Start, click Run, and then browse to and double-click the SETUP.EXE file in the root directory of the CD. Click Next and follow the onscreen prompts. When the installation is nearly complete, the Finish dialog box appears and you can print a test page. Click the Print Test Page check box, and then click Finish to finish the installation and print a test page. If you are prompted to restart your computer, click Yes.

Figure 6-2 Step 2 - HP Software License Agreement screen Back returns you to the Welcome dialog box (Step 1). Yes takes you to the Model dialog box (Step 3). No takes you to the Exit Setup dialog box (Step 18).
Figure 6-3 Step 3 - Model Selection screen Back returns you to the Software License Agreement screen (Step 2). If you click HP LaserJet 1020or HP LaserJet 1022, Next takes you to the Start Copying Files dialog box (Step 13). If you click HP LaserJet 1022n or HP LaserJet 1022nw, Next takes you to the Printer Connection dialog box (Step 4). Cancel takes you to the Exit Setup dialog box (Step 18). 96 Chapter 6 Windows software installation ENWW
Figure 6-4 Step 4 - Printer Connection screen If you click Connected directly to this computer (a direct connection), Next causes the Installer to look for new hardware, and then takes you to the Start Copying Files dialog box (Step 13). If you click Connected via the network or Connected via wireless, Next takes you to the Identify Printer dialog box (Step 5). NOTE The Connected via wireless option is available for the HP LaserJet 1022nw model only. Back returns you to the Model dialog box (Step 3). Cancel takes you to the Exit Setup dialog (Step 18).
Figure 6-5 Step 5 - Identify Printer screen NOTE If you are installing a direct-connection to the printer, go to Step 13. Clicking the Search from a list of detected printers (recommended) option, and then clicking Next takes you to the Notice about Firewalls dialog box (Step 6). Clicking the Specify a printer by address option, and then clicking Next takes you to the Specify Printer dialog box (Step 12). Help initiates the online Help system. Back returns you to the Printer Connection dialog box (Step 4). Cancel takes you to the Exit Setup dialog box (Step 18). 98 Chapter 6 Windows software installation ENWW
Figure 6-6 Step 6 - Firewalls screen Back returns you to the Identify Printer dialog box (Step 5). Next takes you to the Printer Found dialog box (Step 7). Cancel takes you to the Exit Setup dialog box (Step 18).
Figure 6-7 Step 7 - Printer Found screen Clicking the Yes, install this printer. option button, and then clicking Next takes you to the Confirm Settings dialog box (Step 8). Clicking the No, install a different printer. option button, and then clicking Next takes you to the Check Cable Connection dialog box (Step 11). Help initiates the online Help system. Back returns you to the Identify Printer dialog box (Step 5). Cancel takes you to the Exit Setup dialog box (Step 18). NOTE If more than one HP LaserJet 1022 Series printer is installed on the network, a list will appear from which you can select the specific HP LaserJet 1022 Series printer that you want to connect to. 100 Chapter 6 Windows software installation ENWW

Figure 6-17 Step 17 - Registration screen
Figure 6-18 Step 18 - Exit Setup screen
Yes cancels the print-driver installation. No returns you to the last open screen of the installer.
Installing the software when the printer is already connected to a computer
If the product is already connected to a computer when you begin installing the software, Windows automatically detects the product and uses Plug-n-Play to install the printer driver. During this process, Plug-n-Play calls the Add Printer Wizard to automatically install the printer driver and the USB port. When Plug-n-Play completes, you are given the option to install the additional support files. If you prefer, you can cancel Plug-n-Play and run the Add Printer Wizard manually to install the printer driver. This procedure is not recommended if you are using Windows 98 SE or Me because the Add Printer Wizard does not install the USB port for these operating systems. If you are using Windows 98 SE or Me, when the Add Printer Wizard completes you must unplug the USB cable from the product and then plug it in again so that Windows can use Plug-n-Play to install the USB port. At the end of the Add Printer Wizard, you are given the option to install the additional support files. This section shows the dialog box options that appear during the Add Printer Wizard.
Figure 6-19 Step 1 - Add Printer Wizard Welcome Screen Next takes you to the Local or Network Printer dialog box. Cancel exits the Add Printer Wizard.
Figure 6-20 Step 2 - Local or Network Printer screen Select Local printer if the product is connected directly to your computer. Select Automatically detect and install my Plug and Play printer to have Windows automatically set up the product. Select Network printer if the product is connected to a network. Back returns you to the Welcome screen (Step 1). Next takes you to the Select the Printer Port screen (Step 3). Cancel exits the Add Printer Wizard. 110 Chapter 6 Windows software installation ENWW
Figure 6-21 Step 3 - Select the Printer Port screen Select Use the following port to use an existing port on your computer. Select Create a new port to add a new port. Click Next to continue.
Figure 6-22 Step 4 - Manufacturer and model screen Click Have Disk. to install the software from the CD-ROM. Figure 6-23 Step 5 - Install from Disk Click Browse to begin searching for the driver file that is on the CD-ROM. 112 Chapter 6 Windows software installation ENWW

Figure 6-24 Step 6 - Select the correct language Click the folder for the correct language, and then click Open.
Figure 6-25 Step 7 - Select the.INF file Click the HPLJ1020.INF file, and then click Open.
Figure 6-26 Step 8 - Install from Disk, screen 2 Click OK to continue. Figure 6-27 Step 9 - Manufacturer and model screen 2 Select the correct HP LaserJet 1022 Series printer model. Click Next to continue. 114 Chapter 6 Windows software installation ENWW
Figure 6-28 Step 10 - Name Your Printer screen Type a name for the product. Click Next to continue.
Figure 6-29 Step 11 - Printer Sharing screen Select Do not share this printer if only one computer will use the product. Select Share as: to enable Windows sharing (peer-to-peer networking) Click Next to continue. 116 Chapter 6 Windows software installation ENWW
Figure 6-30 Step 12 - Print Test Page screen Select Yes to print a test page after the software is installed. Select No if you do not want to print a test page. Click Next to continue.
Figure 6-31 Step 13 - Completing the Add Printer Wizard screen Click Finish to complete the Add Printer Wizard. 118 Chapter 6 Windows software installation ENWW

Uninstall

This section provides information about the following topics: Uninstall instructions for Windows
Uninstall instructions for Windows
Choose one of the following two methods to uninstall the HP LaserJet 1022 printing-system software: Uninstalling using the HP program group (recommended) Uninstalling using the Windows Add/Remove Program feature
Uninstalling using the HP program group (recommended)
NOTE To uninstall the software from Windows 2000 or XP, you must log on with administrator privileges. 3 Close all of the programs that are open on the computer. Click Start, click Programs, select HP, select HP LaserJet 1020 series, and then click Uninstall LaserJet 1020 series. The Welcome to the LaserJet 1020 series uninstall Wizard dialog box appears.
Figure 6-32 Welcome to the LaserJet 1020 series uninstall Wizard dialog box Click Next to continue.
The LaserJet 1020 series printer driver uninstall information. dialog box appears.
Figure 6-33 Remove the Program dialog box Click Next to begin the uninstall process. 5 The Uninstalling the HP LaserJet 1020 series dialog box appears.
Figure 6-34 Uninstalling the HP LaserJet 1020 series dialog box The progress bar reflects the status of the uninstall process.
The Restart dialog box appears.
Figure 6-35 Restart dialog box Click Yes, I want to restart my computer now. to restart your computer and finish the uninstall process.
Uninstalling using Windows Add/Remove programs feature