HP LaserJet 1100A User Guide

LaserJet

User Guide
Copyright 1999 Hewlett-Packard Co. Printed in Germany
Manual Part No. C4218-90962
Printed on Recycled Paper
*C4218-90962* *C4218-90962*

C4218-90962

HP LaserJet 1100A PrinterCopierScanner
User Guide _________________
Copyright HewlettPackard Company 2002 All Rights Reserved. Reproduction, adaptation, or translation without prior written permission is prohibited, except as allowed under the copyright laws. Publication number: C4218-90962 Second Edition: January, 2002
Warranty The information contained in this document is subject to change without notice. Hewlett-Packard makes no warranty of any kind with respect to this information. HEWLETT-PACKARD SPECIFICALLY DISCLAIMS THE IMPLIED WARRANTY OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. Hewlett-Packard shall not be liable for any direct, indirect, incidental, consequential, or other damage alleged in connection with the furnishing or use of this information. Trademark Credits Adobe is a trademark of Adobe Systems Incorporated. CompuServe is a U.S. trademark of CompuServe, Inc. Windows and Windows NT are U.S. registered trademarks of Microsoft Corporation. ENERGY STAR is a U.S. registered service mark of the U.S. Environmental Protection Agency.
Hewlett-Packard Company 11311 Chinden Boulevard Boise, Idaho 83714 U.S.A.

Contents

1 Getting to know the printer
Printer features and benefits.2 Print with excellent quality.2 Save money.2 Create professional documents.2 Printer components.3 Printer control panel.4 Printer paper input trays.5 Printer paper guides.5 Printer paper output paths.6 Printer door.7 Choosing paper and other media.8 Loading paper into the printer.9 Specific types.9 Turning the power off.10 Voltage conversions.10 Accessing printer properties (driver) and help.11 Printer properties (driver).11 Printer online help.12 Printing a self-test page.13
2 Getting to know the Copier/Scanner
Scanner features and benefits.16 Scan.16 Copy.16 Getting to know the software.17 Document Assistant (Windows 9x & NT 4.0).18 LaserJet Document Desktop (Windows 3.1x, 9x, NT 4.0).19 Quick Copy settings.20 Copier Control Panel.20 LaserJet Toolbox.21 Copier/Scanner components.22 Scanner control panel.22 Scanner paper input tray, guides, and output path.23 Scanner door.23 Supported paper sizes and types (media).24 Precautions for copying and scanning.25 Loading Copier/Scanner originals.26 Accessing the online help.27

Contents i

3 Printing media
Printing transparencies.30 Printing envelopes.31 Printing labels.32 Printing letterhead.33 Printing cards.34

4 Printing tasks

Printing with manual feed.36 Printing on both sides of the paper (manual duplexing).37 Manual duplex using the paper output bin (standard).38 Manual duplex (special) heavy-media, card stock.39 Printing watermarks.40 Accessing the watermark feature.40 Printing multiple pages on a single sheet of paper (N-up printing).41 Accessing the multiple pages per sheet feature.41 Printing booklets.42 Canceling a print job.44 Changing print quality settings.45 Print using EconoMode (save toner).45

5 Scanning tasks

Straight-through paper output path
The straight through paper output path is useful when printing envelopes, transparencies, heavy media, or anything that tends to curl when printed. Printed paper will stack in reverse order with the paper-output lever down.
6 Chapter 1 Getting to know the printer

Printer door

Open the printer door to access the toner cartridge, clear jams, and clean the printer. The printer door is located on the front of the printer. Open and close the printer door by firmly grasping the top left and right sides of the printer door and pulling it towards you. Note If the scanner is attached, it may be necessary to move the printer to the edge of your workstation before opening the printer door in order to get the full range of motion.

Printer components 7

Choosing paper and other media
HP LaserJet printers produce excellent print quality documents. You can print on a variety of print media, such as paper (including up to 100% recycled fiber content paper), envelopes, labels, transparencies, and custom-sized media. Properties such as weight, grain, and moisture content are important factors, affecting printer performance and quality. To achieve the best possible print quality, use only high-quality paper designed for laser printers. See Printer paper specifications for detailed paper and media specifications. Note Always test a sample of paper before purchasing large quantities. Your paper supplier should understand the requirements specified in the HP LaserJet Printer Family Paper Specification Guide (HP part number 5021-8909). See Printer paper specifications.
Maximum supported paper size: 216 by 356 mm (8.5 by 14 in.) Minimum supported paper size: 76 by 127 mm (3 by 5 in.)
8 Chapter 1 Getting to know the printer
Loading paper into the printer
Paper should be loaded with the top down and the side-to-be printed facing forward. Always adjust the paper guides to prevent jams and skewing. CAUTION Attempting to print on paper that is wrinkled, folded, or damaged in any way may cause a jam to occur. See Printer paper specifications. Always remove all paper from the paper input tray and straighten the stack when new paper is added. This helps prevent multiple sheets of paper from feeding through the printer at one time and reduces paper jams. See the sticker which you placed on the printer while setting up the hardware.

Because many software applications use a different method of accessing the printer properties, we will describe common methods used in Windows 9x & NT 4.0, and Windows 3.1x.

Windows 9x & NT 4.0

Change settings for current software application use: From the File menu within the software application, click Print, and then click Properties. (The steps can vary between software applications; this is the most common method.) Change defaults for all future print jobs: Click the Start button, click Settings, and then click Printers. Right-click the printer icon for which you would like to change properties, and then choose Properties. Many of the features in Windows NT are also located on the Document Defaults menu.

Windows 3.1x

Change settings for current software application use: From the File menu within the software application, click Print, Printers, and then click Options. (The steps can vary between software applications; this is the most common method.) Change defaults for all future print jobs: From the Windows control panel, double-click Printers, highlight the printer, and then click Setup. Accessing printer properties (driver) and help 11

Printer online help

Printer properties online help
The printer properties (driver) online help includes information specific to the functions within the printer properties. This online help will guide you when changing default settings for your printer. Access the printer properties help system by opening the printer properties and then clicking on the Help button.

Online help

The HP LaserJet 1100 online help includes information for all of the printing, copying, and scanning software applications. See Accessing the online help.
12 Chapter 1 Getting to know the printer
Printing a self-test page
Among other items, a self-test page provides all of the printer configuration settings, scanner attachment verification, a sample of the print quality, and provides information for printer page counts as well as scan and copy page counts. A self-test page can also help you verify the printer is printing correctly. To print a self-test page, press and release the Go button on the printer control panel while the printer is in the Ready state. If the printer is in PowerSave mode, press and release the Go button once to awaken it, and then press and release the Go button a second time.
Printing a self-test page 13
14 Chapter 1 Getting to know the printer
Getting to know the Copier/Scanner

q q q q q q q

Scanner features and benefits Getting to know the software Copier/Scanner components Supported paper sizes and types (media) Precautions for copying and scanning Loading Copier/Scanner originals Accessing the online help
For hardware and software installation instructions, see the HP LaserJet Quick Reference Guide that came with your scanner.

Add text Add sticky notes Highlight text or graphics Rubber stamp the image (for example: confidential) Draw lines and arrows
Accessing the annotation features
From the LaserJet Document Desktop, click Tools, and then click Annotations. Note To change the annotations settings, click Tools, and then click Annotation Properties.
Canceling scan or copy jobs
Cancel copy jobs by pressing both buttons on the scanner control panel simultaneously. Click cancel in the dialog box on the PC screen.
Adding annotations to scanned images 55
56 Chapter 5 Scanning tasks

Copying tasks

Copy overview Making Quick Copies Using the Copier Control Panel Canceling copy jobs

Copy overview

There are two methods you can use to make copies:
Making Quick Copies Using the Copier Control Panel
Each method is intended to be used for different purposes.

Making Quick Copies

Quick Copies enable you to quickly make a single copy of a document (up to 20 pages), and your PC does not have to be turned on. You can change the default Quick Copy settings, if necessary, to yield the best looking copies for the type of original you copy most. These settings will be applied to every Quick Copy job until you change them. Note For making multiple copies or copies that differ from your most common type of original, use the Copier Control Panel. See Using the Copier Control Panel. See Quick Copy settings or the online help for more information on changing the default Quick Copy settings. See Accessing the online help. Ensure the printer is loaded with paper. Load the original document (up to 20 pages) in the scanner paper input tray with the narrow side down and the side-to-becopied facing toward the front of the scanner. Adjust the paper guides to fit the original. See Loading Copier/Scanner originals. Adjust the paper output lever on the printer to accommodate the copy job. Use the paper output bin (lever up) if you are copying to standard weight media. Use the straight-through output path (lever down) if you are copying heavy media. Press the Copy button on scanner.
58 Chapter 6 Copying tasks
You can change the default Quick Copy settings. Quick Copy settings will remain the same for all future Quick Copy jobs, even when the PC is turned off, until you change the defaults again (the PC must be turned on to change the settings). Quick Copy settings include the following:

Action

Pressing the Go button on the printer control panel or printing will awaken the printer from PowerSave mode. Check the power cord if the above actions do not generate a response (and the power switch if your printer is powered with 220-240 volts). No action is necessary; however, if you press and release the Go button on the printer control panel, a self-test page will print.
Processing The printer is receiving or processing data.
Wait for the job to print.
Buffered data Press and release the Go button on the The printer memory is retaining printer control panel to print the remaining unprinted data. data.
Manual feed The printer is in manual feed mode.
Check that you have loaded the correct paper, then press and release the Go button on the printer control panel to print. Manual feed is controlled by the software. If you do not want to be in manual feed mode, change the setting from your printer properties. See Printer properties (driver).

Finding the solution 67

Control panel light messages (continued) Light status Condition of the printer
Door open, no toner cartridge, or paper jam The printer is in an error state.
Check the following: q The printer door is closed. q The toner cartridge is correctly installed in the printer. See Changing the toner cartridge. q There are no paper jams. See Clearing printer paper jams. Load paper into the printer. See Loading paper into the printer.
Paper out The printer is out of paper.
Memory out The page being printed may have been too The printer ran out of memory in complex for the memory capacity of the the middle of a print job. printer. q See Memory (DIMMs) to add memory. q Press and release the Go button to print. Reset/Printer initialization No action is necessary. However, you can The printer memory is being reset the printer if you press and hold the Go reset and all previously sent button for 5 seconds. print jobs are being purged. Or, a printer initialization is taking place. All lights blink for 1/2 of a second or longer if initializing. Fatal error All lights are on.
Reset the printer. Turn the printer off and then back on. Contact HP Support. See HP Support.
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Error messages on screen

Error messages on screen Error Message
Printer not responding/ error writing to LPT1

Solution

Verify the following: q Ready light is on. q Power cord and parallel cable are correctly connected. Try the following: Disconnect and reconnect the power cord and parallel cable at both ends. q Use another IEEE-1284 compliant parallel cable.

Graphics quality The graphics settings may be unsuitable for your print job. q Check graphic settings in the printer properties and adjust them as necessary, such as resolution. See Printer properties (driver). q Try using a different printer driver (software) such as the driver for the HP LaserJet III. Note: Using a different driver will remove access to some product features.

Finding the solution 73

Improving print quality
Image defect examples Correcting print defects

Image defect examples

Light print or fade

Toner specks

Dropouts

Vertical lines

Gray background

Toner smear

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Loose toner

Vertical repetitive defects

Misformed characters

Page skew

Curl or wave

Wrinkles or creases
Improving print quality 75

Correcting print defects

The toner supply is low. You may be able to temporarily extend the toner cartridge life. See Managing the toner cartridge. The paper may not meet HPs paper specifications (for example, the paper is too moist or too rough). See Printer paper specifications. If the whole page is light, the print density adjustment is too light or EconoMode may be on. Adjust the print density and disable EconoMode within the printer properties. See Print using EconoMode (save toner).
The paper may not meet HPs paper specifications (for example, the paper is too moist or too rough). See Printer paper specifications. The printer may need to be cleaned. See Cleaning the printer or Cleaning the printer paper path.
A single sheet of paper may be defective. Try reprinting the job. The moisture content of the paper is uneven or the paper has moist spots on its surface. Try printing with new paper. See Printer paper specifications. The paper lot is bad. The manufacturing processes can cause some areas to reject toner. Try a different kind or brand of paper. The toner cartridge may be defective. See Managing the toner cartridge.
If these steps do not correct the problem, contact an HP-authorized dealer or service representative.
The photosensitive drum inside the toner cartridge has probably been scratched. Install a new HP toner cartridge. See Changing the toner cartridge.
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Decrease the print density setting. This will decrease the amount of background shading. Access this setting under Printer properties (driver). Change the paper to a lighter basis weight. See Printer paper specifications. Check the printers environment; very dry (low humidity) conditions can increase the amount of background shading. Install a new HP toner cartridge. See Changing the toner cartridge.

If toner smears appear on the leading edge of the paper, the paper guides may be dirty. Wipe the paper guides with a dry, lintfree cloth. See Printer components or Cleaning the printer. Check the paper type and quality. Try installing a new HP toner cartridge. See Changing the toner cartridge.
Clean the inside of the printer. See Cleaning the printer. Check the paper type and quality. See Printer paper specifications. Try installing a new HP toner cartridge. See Changing the toner cartridge.
The toner cartridge may be damaged. If a repetitive mark occurs at the same spot on the page, install a new HP toner cartridge. See Changing the toner cartridge. Internal parts may have toner on them. See Cleaning the printer. If the defects occur on the back of the page, the problem will likely be corrected after a few more printed pages.
Improving print quality 77
If characters are improperly formed, producing hollow images, the paper stock may be too slick. Try a different paper. See Printer paper specifications. If characters are improperly formed, producing a wavy effect, the laser scanner may need service. Verify that characters are improperly formed on a self-test page. If so, contact an HPauthorized dealer or service representative. See Service and support.
Make sure the paper or other media is loaded correctly and that the guides are not too tight or too loose against the paper stack. See Loading paper into the printer. The paper input bin may be too full. See Loading paper into the printer. Check the paper type and quality. See Printer paper specifications.
Check the paper type and quality. Both high temperature and humidity will cause paper to curl. See Printer paper specifications. The paper may have sat for too long in the paper input tray. Turn over the stack of paper in the tray. Also, try rotating the paper 180 in the paper input tray. Try printing using the straight-through output path. See Printer paper output paths.
Make sure that paper is loaded properly. See Loading paper into the printer. Check the paper type and quality. See Printer paper specifications. Try printing using the straight-through output path. See Printer paper output paths. Turn over the stack of paper in the tray or try rotating the paper 180 in the input tray.
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Cleaning the printer

During the printing process, paper, toner, and dust particles can accumulate inside the printer. Over time, this buildup can cause print quality problems, such as toner specks or smearing. The printer has two cleaning modes that can correct and prevent these types of problems:

Note Printers powered by 220-240 volts can be turned off and on with the switch. See Turning the power off. 5 Open the printer door and remove the toner cartridge. Remove the piece(s) of paper. Reinstall the toner cartridge and close the printer door.
If the paper does not come out, repeat steps 1 through 5. 4
Clearing printer paper jams 85
Changing the pickup roller
If the printer regularly mispicks (no paper is fed through or more than one sheet feeds through), you may need to change or clean the pickup roller. See Accessories and ordering information to order a new pickup roller. Unplug the power cord from the printer, and then allow the printer to cool. Open the door and remove the toner cartridge. Locate the pickup roller. Rotate the bottom of the pickup roller towards the front of the printer.

Continued on next page.

86 Chapter 8 Troubleshooting the printer
Gently pull the pickup roller straight out. Position the new part within the slot of the old pickup roller. Rotate the bottom of the new pickup roller towards the back of the printer until it snaps into place. Use the eraser end of a pencil to press the spring arm behind the white cam roller.
WARNING! Failure to complete this procedure can cause damage to the printer. Reinstall the toner cartridge and close the printer door.
Note Plug the printer in to turn it back on.
Clearing printer paper jams 87
Cleaning the pickup roller
If you wish to clean the pickup roller rather than replace it, follow the instructions below: Remove the pickup roller as described in Changing the pickup roller. Dab a lint-free cloth in isopropyl alcohol, and then scrub the roller.
WARNING! Alcohol is flammable. Keep the alcohol and cloth away from open flame. Allow alcohol to dry completely before closing the printer and plugging in the power cord. Using a dry, lint-free cloth, wipe the pickup roller to remove loosened dirt. Allow the pickup roller to completely dry before reinstalling it in the printer.
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Resetting the printer

To reset the printer, press and hold the Go button on the printer control panel for 5 seconds.

Resetting the printer 89

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Troubleshooting the Copier/Scanner

q q q q q q

Finding the solution Improving scan/copy quality Calibrating the scanner Cleaning the scanner Clearing scanner jams Removing the scanner

Try adjusting the settings on your PC monitor to display more colors (or levels of gray). Typically, this is adjusted by selecting Display found in the Control Panel. See the documentation that came with your PC. Try adjusting the resolution and gray-scale settings in the scanner software. To learn more about these settings, see Scanner resolution and gray scale.
Is the image skewed (crooked)? The original may have been loaded incorrectly. It is important to use the paper guides when loading originals. See Loading Copier/ Scanner originals. Does the scanned image have unwanted blots, lines, vertical white stripes, or any other defect? See Improving scan/copy quality. Is the scanner dirty? If the scanner is dirty, the image produced will not have optimum clarity. See Cleaning the scanner. Do graphics appear different from the original? The graphics settings may not be suitable for the type of scan job you are performing. Try changing the graphics settings. Access these settings through the printer properties (driver). See Printer properties (driver). 96 Chapter 9 Troubleshooting the Copier/Scanner
Part of the image did not scan or is missing text
Was the original loaded correctly? Verify you loaded the original correctly. See Loading Copier/Scanner originals. Does the original have a colored background? Colored backgrounds can cause images in the foreground to blend too much. Try adjusting the settings before scanning or enhancing the image after it has been scanned. See Contrast sensitive originals. Also see Scanner resolution and gray scale. Is the original longer than 762 mm (30 in.)? The maximum scannable length is 762 mm (30 in.). If the page exceeds the maximum length, the scanner will stop. CAUTION Do not try to pull the original out of the scanner, or you may damage the scanner or your original. See Clearing scanner jams. Is the original too small? The minimum size supported in the Copier/Scanner for the HP 1100 is 50.8 by 90 mm (2 by 3.5 in.). The original may be jammed. See Clearing scanner jams. Are you using the Document Assistant? Your default property settings for the Document Assistant may be set to automatically perform a specific task other than the one you are attempting. For example, the Document Assistant can be set to automatically perform a scan to e-mail; thus your image will not show up on screen but instead will be attached to an e-mail message as a file. See the online help for instructions on changing the Document Assistant properties. See Accessing the online help.

Finding the solution 97

The text cannot be edited
Have you specified either the Document Assistant or the LaserJet Document Desktop to Edit text (OCR)? Text remains as a single image until it is run through the OCR (Optical Character Recognition) application, which will convert the single image into text you can edit. See Editing scanned text (OCR). Is the correct word-processing application linked with the OCR application? Your OCR application may be linked to a word processing application that does not perform this task. See the HP online help for information on linking applications. Does the original have text that is tightly spaced? The OCR application may have difficulty recognizing text that is tightly spaced. For example, the text run through the OCR application may have combined characters such as rn appearing as m or letters may be left out. Is the original of poor quality? The accuracy of the OCR application depends on the quality, size, and structure of the original and the quality of the scan itself. Verify your original is of good quality. Does the original have a colored background? Colored backgrounds can cause images in the foreground to blend too much. Try adjusting the settings before scanning or enhancing the image after it has been scanned. See Contrast sensitive originals. Also see Scanner resolution and gray scale.
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The scan takes too long

Do you have your resolution and gray scale set too high? Having the resolution and gray scale set high will cause the scan job to take longer and will result in larger files. Scanning or copying with the correct resolution and gray scale settings for your job is important to obtain good results. To learn more about resolution and gray scale, see Scanner resolution and gray scale. Did you send a print or copy job before attempting to scan? If a print or copy job was sent before attempting to scan, the scan will occur after the other job is finished. Is your printer set for bi-directional communication? See the documentation that came with your PC to change bios settings.

Finding the solution 99

Error messages appear on the screen
Unable to activate TWAIN source
If you are acquiring an image from another device, such as a digital camera or another scanner, make sure the other device is TWAIN compliant. Non-TWAIN-compliant devices do not work with the HP LaserJet 1100A PrinterCopierScanner software. Be sure that you have connected the parallel cable that came in your package to the correct parallel port on the back of your PC. If you have another parallel port, try attaching the parallel cable to the other port. Make sure you have an SPP-(bi-directional) or ECP-compliant parallel port on your computer. An SPP parallel port is the minimum; an ECP parallel port is strongly recommended. For more information on your parallel port, please see the documentation that came with your PC. The HP LaserJet 1100A PrinterCopierScanner may not share a parallel port. If you have a sound card, external hard drive, or network switchbox connected to the same parallel port as the HP LaserJet 1100A, the other device may interfere. You must disconnect the other device to connect and use the HP LaserJet 1100A or you must use two parallel ports on the PC. You may need to add another parallel interface card. An ECP parallel interface card is strongly recommended. Please see the documentation that came with your PC for information on installing an additional parallel interface card or resolving device conflicts.

An error message will appear on your PC screen when a jam occurs.
Clearing scanner jams 109

Clearing jams

2 Open the scanner door. Locate and grasp the original on the top or bottom side, whichever side sticks out further, and then pull gently and steadily. If necessary, roll the white wheel in the opposite direction you are pulling the original. For example, if you are pulling the original from the bottom, roll the wheel up.
If the jammed original is not visible, see Clearing hard-to-reach jams. 2 Note Always remove all originals from the input tray and straighten the stack when new originals are added.
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Clearing hard-to-reach jams
Remove the scanner from the printer. See Removing the scanner. CAUTION Removing the scanner without first unplugging the printer may damage your printer and scanner. The printer must also be unplugged before reinstalling the scanner on the printer. 2 Rotate the scanner so the top is facing toward the ground. Gently shake the scanner until the original falls out the top.
Clearing scanner jams 111

Removing the scanner

To remove the scanner from the printer, follow the instructions below: CAUTION Removing the scanner without first unplugging the printer may damage your printer and scanner. The printer must also be unplugged before reinstalling the scanner on the printer. 3 Unplug the printer to turn it off. Move the scanner lever, located under the scanner, from the left to the right to disengage the connector. Grasp the scanner on each side, rotate the bottom portion away from the printer, and then lift the entire scanner up and clear from the printer.
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Service and support

Availability Obtaining hardware service Guidelines for repacking the printer Guidelines for repacking the scanner Service information form HP Support Worldwide sales and service offices

Availability

HP provides a variety of service and support options around the world. Availability of these programs will vary depending upon your location.

HP Support 119

Italian Italy: Spanish Spain: Portuguese Portugal: (351) (1) 441-7199 (34) (90) 232-1123 (39) (2) 264-10350
In-country/region support numbers: If you require support after your warranty has expired, additional product repair services, or if your country/region is not listed below, see Worldwide sales and service offices. Argentina Australia Brazil Canada China Chile Czech Republic Greece Hong Kong Hungary India 787-8080 (61) (3) 272-8000 022-829-6612 (1) (905) 206-4663 (86) (10) 65053888-5959 800-360999 (42) (2) 471-7321 (30) (1) 689-6411 (852) 800-96-7729 (36) (1) 343-0310 (91) (11) 682-6035 (91) (11) 682-6069 Indonesia Korea Korea outside Seoul, call Malaysia Mexico (Mexico City) Mexico (outside Mexico City) New Zealand Philippines Poland Portugal (62) (21) 350-3408 (82) (2) 3270-0700 (82) (080) 999-0700 (60) (3) 295-800-800-90529 (64) (9) 356-6640 (63) (2) 894-1451 (48) (22) 37-5065 (351) (1) 301-7330
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Russia Singapore Taiwan Thailand Turkey
(7) (95) 923-5001 (65) 272-5300 (886) (02) 717-(2) 661-4011-4 (90) (212) 224-5925

HP Support 121

Online services
For 24-hour access to information over your modem, we suggest these services:

World Wide Web URL

Printer drivers, updated HP printer software, plus product and support information may be obtained from the following URLs: in the U.S. in Europe http://www.hp.com/support/lj1100 http://www2.hp.com
Printer drivers may be obtained from the following sites: in Korea in Taiwan or the local driver website http://www.hp.co.kr http://www.hp.com.tw http://www.dds.com.tw

America Online

America Online/Bertelsmann is available in the U.S., France, Germany, and U.K. - Printer drivers, updated HP printer software, and support documentation to help answer your questions about which HP products are available. Use Keyword HP to start your tour or call 1-800-827-6364 preferred customer # 1118 to subscribe. In Europe, call the appropriate number below: Austria France Germany Switzerland United Kingdom ++279 1234

CompuServetm

Printer drivers, updated HP printer software, and interactive sharing of technical information with other members is available on CompuServes HP Users forums (GO HP), or call 1-800-524-3388 and ask for representative #51 to subscribe. (CompuServe is also available in the U.K., France, Belgium, Switzerland, Germany, and Austria.)
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Obtaining software utilities and electronic information

Hewlett-Packard software license agreement 167
Hewlett-Packard limited warranty statement
DURATION OF WARRANTY: One year from date of purchase.
1. HP warrants to you, the end-user customer, that HP hardware, accessories, and supplies, will be free from defects in materials and workmanship after the date of purchase, for the period specified above. If HP receives notice of such defects during the warranty period, HP will, at its option, either repair or replace products which prove to be defective. Replacement products may be either new or like-new. 2 HP warrants to you that HP software will not fail to execute its programming instructions after the date of purchase, for the period specified above, due to defects in material and workmanship when properly installed and used. If HP receives notice of such defects during the warranty period, HP will replace software media which does not execute its programming instructions due to such defects. HP does not warrant that the operation of HP products will be uninterrupted or error free. If HP is unable, within a reasonable time, to repair or replace any product to a condition as warranted, you will be entitled to a refund of the purchase price upon prompt return of the product. HP products may contain remanufactured parts equivalent to a new in performance or may have been subject to incidental use. Warranty does not apply to defects resulting from (a) improper or inadequate maintenance or calibration, (b) software, interfacing, parts or supplies not supplied by HP (c) unauthorized modification or misuse, (d) operation outside of the , published environmental specifications for the product, or (d) improper site preparation or maintenance. HP MAKES NO OTHER EXPRESS WARRANTY OR CONDITION WHETHER WRITTEN OR ORAL. TO THE EXTENT ALLOWED BY LOCAL LAW, ANY IMPLIED WARRANTY OR CONDITION OR MERCHANTABILITY, SATISFACTORY QUALITY, OR FITNESS FOR A PARTICULAR PURPOSE IS LIMITED TO THE DURATION OF THE EXPRESS WARRANTY SET FORTH ABOVE. Some countries, states or provinces do not allow limitations on the duration of an implied warranty, so the above limitation or exclusion might not apply to you. This warranty gives you specific legal rights and you might also have other rights that vary from country to country, state to state, or province to province.
168 Appendix E Warranty and licensing
TO THE EXTENT ALLOWED BY LOCAL LAW, THE REMEDIES IN THIS WARRANTY STATEMENT ARE YOUR SOLE AND EXCLUSIVE REMEDIES. EXCEPT AS INDICATED ABOVE, IN NO EVENT WILL HP OR ITS SUPPLIERS BE LIABLE FOR LOSS OF DATA OR FOR DIRECT, SPECIAL, INCIDENTAL, CONSEQUENTIAL (INCLUDING LOST PROFIT OR DATA), OR OTHER DAMAGE, WHETHER BASED IN CONTRACT, TORT, OR OTHERWISE. Some countries, states or provinces do not allow the exclusion or limitation of incidental or consequential damages, so the above limitation or exclusion may not apply to you. FOR CONSUMER TRANSACTIONS IN AUSTRALIA AND NEW ZEALAND; THE WARRANTY TERMS CONTAINED IN THIS STATEMENT, EXCEPT TO THE EXTENT LAWFULLY PERMITTED, DO NOT EXCLUDE, RESTRICT OR MODIFY AND ARE IN ADDITION TO THE MANDATORY STATUTORY RIGHTS APPLICABLE TO THE SALE OF THIS PRODUCT TO YOU.