specifications

LaserJet 2100/2100M/2100TN

Printers

HP LaserJet 2100 series - the solution that puts quality, performance and value on the same page

Quality

True 1200 x 1200 dpi resolution No speed compromises at highest print quality Excellent grayscale and detail for compelling graphics HP UltraPrecise Toner Cartridge
HP LaserJet 2100, 2100TN, 2100M

Performance

Ultra-sharp print quality and much more now more affordable than ever
The HP LaserJet 2100 series printers are designed for people who demand uncompromising quality in everything they do and have a sharp eye for value. Most impressive is the true 1200 x 1200 dpi laser output, the highest in their class, which creates documents that demand attention with crisp, razor-sharp text and stunning graphics. Theres also the HP UltraPrecise Toner Cartridge for sharper text and graphics plus exceptional grayscale for compelling graphic images. Each page you print will impress you and your audience!
Fast 10 ppm output Prints on a wide variety of media and sizes 4 MB of memory standard Fast Infrared and HP JetSend for walk-up printing from a variety of PCs, palmtops and other digital devices

Expandability

One EIO slot for optional HP JetDirect 600N (EIO) Internal Print Server Optional 250-sheet additional paper tray for total 600-sheet capacity and mixed-media use DIMM slots for up to 52 MB of memory Optional HP PostScript Level II emulation for mixed language environments
Sharper, faster and more expandable
HP LaserJet 2100 series printers deliver 10 pages per minute with no compromise in quality. Two paper trays boost productivity. A 66 MHz processor and 4 MB of memory are standard for fast printing of complex pages. Fast Infrared and HP JetSend deliver quick and easy walk up printing from a variety of PCs, palmtops and other digital devices.

Economy and Value

5,000-page toner cartridge capacity (with 5% coverage) improves cost-per-page Network-expandable Accessories priced for economical upgrades HP quality for dependable performance 1 Year Express Exchange Warranty
Ideal for individuals and small workgroups

2100M and 2100TN

The HP LaserJet 2100 series printers pack all of these advanced features into a solution that is affordable and compact enough for virtually any working environment. The HP LaserJet 2100 is easily upgradeable to all the features your growing business will need. The HP LaserJet 2100M comes complete with HP PostScript Level II emulation and 8 MB of memory. It is designed to excel in mixed language environments. The HP LaserJet 2100TN is network-ready, right out of the box, with a pre-installed HP JetDirect 600N (EIO) Internal Print Server. Small workgroups will benefit from the flexible media, size capabilities and increased paper capacity. Set-up and maintenance are simple, with HP JetAdmin software integrated into the installer. Choose the HP LaserJet 2100 Series printer that is right for your business today!

HP LaserJet 2100M Adds

All of the above, plus. HP PostScript Level II emulation for mixed language environments 8 MB of memory standard

HP LaserJet 2100TN Adds

All of the above, plus. Installed HP JetDirect 600N (EIO) Internal Print Server HP JetAdmin software integrated into installer for easy set-up and maintenance 250-sheet additional paper tray for 600-sheet total capacity

Sharp, Sharper,

SHARPEST
The 1200 x 1200 dpi Breakthrough!
The HP LaserJet 2100, 2100M and 2100TN bring exceptionally crisp, sharp printing output into your office with no compromise in speed! They produce excellent monochrome output thats ideal for many applications, from simple flyers to complex presentations. Choose the HP LaserJet 2100 for superior print quality and high performance that can be upgraded as your needs change.
Choose the HP LaserJet 2100M for mixed language environments
When business needs require HP PostScript Level II emulation and additional memory, the HP LaserJet 2100M is the best choice. This printer has the same great features as the HP LaserJet 2100 plus HP PostScript Level II emulation and 8 MB of memory. It can be upgraded with the optional HP JetDirect 600N (EIO) Internal Print Server and the additional 250-sheet paper tray.
Choose the HP LaserJet 2100TN for a Network-Ready Solution
Get all the great performance features of the HP LaserJet 2100 and 2100M, plus a pre-installed HP JetDirect 600N (EIO) Internal Print Server, making it network ready out of the box. HP JetAdmin software is integrated into the installer for easy set-up and operation. It also comes with an additional 250-sheet paper tray for flexibility to print on more media types and sizes without switching trays.
The HP LaserJet 2100 series takes your image to a whole new level.
How can the HP LaserJet 2100 Series Printers Work for You?
Demanding individual users: You have a job that requires consistently excellent output. You dont have time to walk down the hall to get your printed pages and need the convenience and confidentiality of a compact printer close at hand. You need a complete, dependable and easy-to-operate printer that lets you concentrate on the content of what youre printing.not the mechanics of the printer.
Small work groups: All those in your group need advanced printer features in a package that fits the budget and the workspace. Your team creates professional documents (letters, reports, invoices, proposals, presentations, etc.) that always demand top quality text and graphics.

When you need professional, high-quality printed output, advanced features and the best value for the price, the HP LaserJet 2100 series printers will be at the top of your list. The reason is simple: Each HP LaserJet 2100 series printer is a complete package that lets you be more productive and look more professional!
Feature for feature, the HP LaserJet 2100 Series Printers give you the combination of quality, performance and return on investment that every business can use: Features
Superior Print Quality True 1200 x 1200 dpi resolution HP UltraPrecise Toner Cartridge Exceptional grayscale and detail HP LaserJet 2100 HP LaserJet 2100M HP LaserJet 2100TN

Ordering Information

Number C4139A Description HP LaserJet 2100 xi Printer (US Commercial): includes the Document Builder for the Web Era from Trellix Corp.; HP UltraPrecise Toner Cartridge; user guide; quick reference guide; power cord and CD-ROM with printing software HP LaserJet 2100 se Printer (US Retail): includes ExpressForms Value Pack from Mips Dataline America, Inc.; HP UltraPrecise Toner Cartridge; user guide; quick reference guide; power cord and CD-ROM with printing software HP LaserJet 2100 Printer (Canada): includes HP UltraPrecise Toner Cartridge; user guide; quick reference guide; power cord and CD-ROM with printing software HP LaserJet 2100M Printer: same as C4170A and includes pre-installed HP PostScript Level II emulation DIMM and 8 MB of memory standard HP LaserJet 2100TN Printer: same as C4171A and includes pre-installed HP JetDirect 600N (EIO) Internal Print Server (10Base-T); additional 250-sheet paper tray and HP Jet Admin 3.0

C4138A

C4170A
High Performance 10 ppm output Accepts variety of media Fast Infrared and HP JetSend for walk-up printing from a variety of digital devices 66 MHz processor and 4 to 8 MB memory for fast printing of complex pages

C4171A

# # # #

(4 MB)

(8 MB)

C4172A

Supplies/Accessories C4096A HP UltraPrecise Toner Cartridge C3098A C4793A C4135A HP PostScript Level II emulation DIMM includes 4 MB of memory 250-Sheet Input Tray (Tray 3) HP 4 MB 100 Pin EDO DIMM HP 8 MB 100 Pin EDO DIMM HP 16 MB 100 Pin EDO DIMM 3 meter HP LaserJet Parallel Cable B type connector, IEEE 1284 compliant

Expandable Upgradeable memory HP PostScript Level II emulation HP JetDirect 600N (EIO) Internal Print Server Additional 250-sheet paper tray

C4136A

# (to 52 MB)

option option option

# (to 40 MB) #

option option

# (to 40 MB) # # #

C4137A C2951A

HP JetDirect 600N (EIO) Internal Print Servers J3110A Ethernet (10Base-T) J3111A J3112A J3113A Ethernet (10Base-T, 10Base2 and LocalTalk) Token Ring Fast Ethernet (10/100Base-TX)
Economical 5,000-page toner cartridge capacity (with 5% coverage) Accessories priced for economical upgrades Affordably priced Networking for reduced printer management costs

option

HP JetDirect (EIO) Connectivity Cards J4135A USB/Serial/LocalTalk (available late spring/99) J4134A Parallel Printer-Sharing (provides 3 extra parallel ports, available summer/99)
Third Party Solutions For information on Third Party printing solutions including electronic forms, custom fonts, barcodes, OCR, Flash DIMM, SAP R/3 and mini or mainframe computer systems and many others, please refer to HPs Peripheral Connectivity Solutions Guide at www.hp.com/go/3rdparty.

Technical Specifications

HP LaserJet 2100/2100M/2100TN Printers
Print Speed and Processor 10 ppm rated engine speed First page out: 17 seconds Instant-on fuser eliminates warm-up time 66 MHz Intel 80960JD processor True 1200 x 1200 dpi laser printing with 163 levels of gray; 600 dpi mode enhanced with HPs Resolution Enhancement technology (REt) HP LaserJet 2100: HP PCL 6 HP LaserJet 2100M/TN: HP PCL 6 and HP PostScript Level II emulation HP PCL 6: 45 scalable typefaces built-in, additional 65 on CD-ROM for Microsoft Windows HP PostScript Level II emulation: 35 scalable typefaces built-in, additional 75 on CD-ROM for Windows HP FontSmart for Windows provides font management, Euro Symbol built-in Note: FontSmart provides a total of 145 fonts; standard is 45 device fonts, 110 extra fonts via FontSmart. With PostScript, 80 device fonts with 65 extra TrueType fonts. Plain paper, envelopes, transparencies, card stock, postcards, labels and recycled paper up to 100-sheets paper of 20 lb (80 g/m2); up to 10 envelopes of 16 to 24 lb (60 to 90 g/m2) Tray 2/3: up to 250-sheets paper of 20 lb, (80 g/m2) 16 to 43 lb (60 to 163 g/m2) with straight-through paper path for special media Tray 2/3: 16 to 28 lb (60 to 105 g/m2) Tray 1: minimum (custom) 3 x 5 in (76 x 127 mm); maximum (custom) 8.5 x14 in (216 x 356 mm) Tray 2/3: Paper: Letter; Legal; Executive; A4; A5; B5 (ISO); and B5 (JIS) Envelope: Com 10; Monarch; C5; DL and B5 Simplified front panel with Go and Job-Cancel buttons and LEDs for status HP LaserJet 2100: 4 MB standard; up to 52 MB with 100 Pin EDO DIMMs; three open 100 Pin DIMM slots. HP LaserJet 2100M/TN: 8 MB standard; up to 40 MB with 100 Pin EDO DIMMs; two open 100 Pin DIMM slots. Optimized by Memory Enhancement technology (MEt). 1 bi-directional parallel port (IEEE 1284 ECP-compliant, B-size); 1 fast infrared port (IrDA compliant); 1 LocalTalk port for Macintosh and 1 Enhanced Input Output (EIO) slot, HP JetSend enabled (Ir and EIO only) HP LaserJet 2100: includes the printing system (with drivers for Windows 3.1x, 9x, NT 4.0); HP FontSmart for Windows; On-Line User Guide and MS-DOS printer utilities HP LaserJet 2100M: same as 2100; also includes PostScript drivers for Windows 3.1x, 9x, NT 4.0 and PostScript drivers for Macintosh System 7.0 or higher HP LaserJet 2100TN: same as 2100M; also includes HP JetAdmin and HP Web JetAdmin printer management software HP UltraPrecise Toner Cartridge. Capacity rated at average 5,000 pages with 5% coverage. EconoMode (saves up to 50% toner, 600 dpi only); N-up printing Manual duplexing with HP PostScript Level II emulation Up to 15,000 pages per month Microsoft Windows NT 4.0, 9x, 3.1x, DOS; OS/2 and Macintosh 7.1.1 and above Note: for more information on supported network environments with the HP JetDirect 600N (EIO) Internal Print Server, visit www.hp.com/go/jetdirect. Operating and Environmental Range Tray 1: Tray 1: Weight Dimensions (WxDxH) Power Req. HP LaserJet 2100/M: 25.4 lb (11.5 kg) HP LaserJet 2100TN: 31.7 lb (14.4 kg) HP LaserJet 2100/M: 15.9 x 16.5 x 9 in (406 x 420 x 230 mm) HP LaserJet 2100TN: 15.9 x 16.5 x 12.2 in (406 x 420 x 309 mm) 110 V = 100/127 V AC 50/60 Hz

Resolution

Printer Language
Power Consumption 12 W Ready/PowerSave mode; 225 W printing (average) Circuit Capacity Product Certifications Minimum 2.5 Amps TV-GS approved; complies with IEC 825-1/EN 60825-1 class 1 (laser/LED) and IEC50/EN 60950; FCC Class B; CISPR-22 class B; CDRH certified Class 1 Laser Product (safe for office/EDP use); EPA Energy Star compliant Windows NT 4.0: Pentium 90; 32 MB RAM; 11 MB free hard disc space; CD-ROM drive; dedicated IEEE 1284compliant bi-directional parallel port. 22 MB free hard disc space required for network install. Windows 9x: 486 processor; 16 MB RAM; 10 MB free hard disc space; dedicated IEEE 1284-compliant bidirectional parallel port. 22 MB free hard disc space required for network install. Windows 3.1x: 486 processor; 4 MB RAM; 9 MB free hard disc space; dedicated IEEE 1284-compliant bidirectional parallel port. 19 MB free hard disc space required for network install. OS/2: 133 MHz processor; 32 MB RAM; 3 MB hard disc space; OS/2 version 2.0 or above is required for PCL5 and HP PostScript Level II emulation drivers; OS/2 warp version 3.0 or above is required for PCL6 drivers. Macintosh: Macintosh 7.1.1 and above; 8 MB RAM; 17 MB free hard disc space; Macintosh serial or LocalTalk connection. Note: HP PostScript Level II emulation DIMM must be installed in printer. Acoustics (ISO 9296): LpAm 55 dB(A) Operator Position; LpAm 48 dB (A) Bystander (1m); LpAm 6.2 bels (A) Sound Power Operating Temperature: 15 to 32.5 C (59 to 89 F) Relative Humidity: 10% to 80% (no condensation) One year with Express Exchange (U.S. and Canada only)

Typefaces (Fonts)

Minimum System Requirements
Media Types Media Handling

Media Weights

Media Sizes
Printer Control Panel Memory/ DIMM Slots

Interfaces

Warranty

For More Information

Visit us on the World Wide Web at www.hp.com/lj2100 Hewlett-Packard peripherals, personal computers, supplies and accessories are available at authorized HP resellers worldwide. In North America call for the authorized HP reseller nearest you: United States: 1-800-LASERJET (1-800-527-3753) Canada: 1-800-387-3867
Microsoft and Windows are U.S. registered trademarks of their respective companies. Brands and product names listed are trademarks or registered trademarks of their respective companies.

Software

Toner Economical Printing Duty Cycle Supported Environments
The Energy Star emblem does not represent EPA endorsement of any product or service.
5968-2780EUC Hewlett-Packard Company, 1998 Printed in the USA The information contained in this document is subject to change without notice.

Chapter 1 Printer Basics 1

Printer Features

Fast Print Speed Excellent Print Quality
10 pages-per-minute printing (with Intel 80960JD RISC-based formatter). True 1200 x 1200 dots per inch (dpi) text and graphics. Resolution Enhancement technology (REt) adjusts the size and placement of each dot on the page to produce smooth angles, curves, and edges (600 dpi only). Adjustable settings to optimize print quality. The HP UltraPrecise toner cartridge has a finer toner formulation which provides sharper text and graphics Adjustable Tray 1 for letterhead, envelopes, labels, transparencies, custom-sized media, postcards, and heavy paper. See Loading Media into Tray 1 on page 31. Adjustable Tray 2 or an optional 250-Sheet Input Tray (Tray 3) for standard sizes of paper. See Reloading Media into Tray 2 or Optional Tray 3 on page 32. Two output bins: select either the top output bin or the rear output bin for the most convenient output location. Straight-through paper path capability from Tray 1 to the rear output bin. Optional Tray 3 with a 250-sheet capacity to increase the time before it is necessary to add paper. Enhanced Input Output (EIO) cards. See Interface Ports on page 22. Dual In-line memory module (DIMM) slots for adding memory. PostScriptTM Level 2 Emulation (PS) DIMM adds PS printing. Factory installed on the 2100 M and 2100 TN. Fast printing performance, built-in Intellifont and TrueType scaling technologies, built-in HP-GL/2 vector graphics, and advanced imaging capabilities are benefits of the PCL 6 printer language. This also includes 45 scalable TrueType fonts and one bitmapped Line Printer Font. The HP LaserJet 2100 M and 2100 TN printers include the HP PS Level 2 printer language emulation with 35 built-in PS language fonts.

Flexible Paper Handling

Expandability

! ! ! !

PCL Printer Language and Fonts

PS Language and Fonts

2 Chapter 1 Printer Basics
Automatic Language Switching
When optional printer languages (such as PS emulation) are installed, the printer automatically determines and switches to the appropriate language for the print job. Fast infrared (IR) printing when printing from an IrDA-compliant device, such as a laptop, notebook computer, or a Personal Digital Assistant (PDA). JetSend IR enabled devices can also use the IR port. Bidirectional ECP type-B parallel port (IEEE-1284 compliant) LocalTalk port EIO Slot Wireless Infrared port (IrDA compliant) The printer provides an EIO Slot for HP JetDirect 600 N print servers for fast and easy connectivity. Use in Workgroups to provide flexibility, fast printing through the network, and remote management. The HP LaserJet 2100 printer comes with 4 MB of memory and can be expanded to 52 MB with the three available memory (DIMM) slots. Most documents can be printed using the standard amount of printer memory through the aid of Memory Enhancement technology (MEt). MEt automatically compresses data, virtually doubling the printers memory and allowing more complex printing with available memory. The HP LaserJet 2100 M and 2100 TN printers come with 8 MB of memory and can be expanded to 40 MB with the two available memory (DIMM) slots. The third slot is used for the HP PS language DIMM. The printer automatically conserves electricity by substantially reducing power consumption when not printing. As an ENERGY STAR partner, Hewlett-Packard Company has determined that this product meets ENERGY STAR guidelines for energy efficiency. EconoMode (600 dpi only), manual duplexing, and N-up printing let you save paper, toner, and time. For tips on reducing the amount of paper use or extending the life of the toner cartridge, see Printing Tasks starting on page 35.

12 Chapter 1 Printer Basics
Software Installation Tips
I do not have a CD-ROM drive.
If you have access to another computer with a CD-ROM drive, you can use the MakeDisk utility in Windows to create the disks you need for the installation. Follow the first step of the installation instructions, and choose MakeDisk to create the disks. If you have internet access, you can download drivers from the World Wide Web or HPs FTP servers. The driver web page is: http://www.software.hp.com For non-U.S. customers only: Use the floppy disk(s) supplied with the printer to install the software. If you do not have disks, see HP Support in the front of this guide for ordering information.
How do I access printer features?
Some printer features, such as custom paper sizes and page orientation, may be available through your application settings. Use application settings, if available, because they override printer driver settings. Access advanced printer features through your printer driver. See Software Tasks on page 44 for instructions on using specific printer driver features.
What additional drivers and software upgrades are available to me?
The latest printer drivers and printing software for HP LaserJet printers are available on the World Wide Web (http://www.software.hp.com). Check the Readme file for additional release information.
Chapter 1 Printer Basics 13
What other software is available to me?
See Printer Software on page 4 for descriptions of the optional printing system software available for installation. Note Check the ReadMe file provided on the compact disc for additional software included and supported languages. The most recent drivers, additional drivers, and other software are available from the Internet and other sources. If you do not have access to the Internet, see the HP Support pages at the front of this user guide to obtain the most recent software.
How do I remove the printing software?
In Windows, after installation, the Uninstall icon in the HP LaserJet program group allows you to select and remove any or all of the Windows HP printing system components. Starting the Uninstaller: 1. In the HP LaserJet Program Group, double-click the Uninstall icon. 2. Click Next. 3. Select the HP printing system components you want to uninstall. 4. Click OK. 5. Follow the prompts.
14 Chapter 1 Printer Basics

Control Panel

Job Cancel Button Attention Light Ready Light Go Light and Button

Button Usage

The printer has two buttons: JOB CANCEL and GO.

Job Cancel

Press JOB CANCEL to cancel a job the printer is currently printing. The control panel lights will cycle while the print job is cleared from both the printer and the computer, and then return to ready. This may take some time, depending on the size of the print job. If JOB CANCEL is accidentally pushed, the job must be reprinted. There is no undo function. If JOB CANCEL is pushed when the printer is idle, the top panel status lights will cycle, but nothing else will happen.
Press GO to resume printing when the printer is paused or when unprinted data is still in the printer. Press GO to clear some printer errors. Press GO to print a demo page. The printer must be in the ready state.
Chapter 1 Printer Basics 15

Light Patterns

Light patterns provide both status and error messages. The lights can be in any one of the following states:

Blinking

Control Panel Light Messages
The following control panel messages indicate various conditions of the printer in preparation for, or during, printing. If the Attention light is on, the printer is experiencing an error. See Troubleshooting Error Messages on page 99.

Startup

The Go, Ready, and Attention lights cycle one after another. The buttons have no effect until the printer is ready.
The Ready light is on and the printer is ready to print. No action is needed. Pressing the GO Button will print a demo page.
16 Chapter 1 Printer Basics

Processing

The printer is receiving or processing data. Pressing JOB CANCEL cancels the current job. One or two pages may print as the printer clears the print job. The printer will return to the ready state after the job has been canceled.
The Ready light is blinking and the Go light is on. Data is in the printer memory waiting to be printed. Pressing the GO button prints from Tray 1 or from another tray if Tray 1 is empty and the paper size is supported in the other Tray. Pressing the JOB CANCEL button cancels the current job and the printer returns to ready.

Manual Feed with Pause

The Go light is blinking. Pressing the Go button prints from Tray 1 or from another tray if Tray 1 is empty. Pressing the JOB CANCEL button cancels the current job and the printer returns to ready.
Chapter 1 Printer Basics 17

Paper Out

The attention light is on. The printer is out of paper. The attention light will stay on until paper is added. Pressing the GO or JOB CANCEL button has no effect.
Paper Out (requested tray)
The GO light is on. The requested tray is out of paper. Adding paper to the requested tray causes the printer to start the print job from that tray. Pressing the GO button prints from another tray. Pressing the JOB CANCEL button cancels the current job.

You can save up to five custom paper sizes for reuse.

Windows NT 4.0

The Windows NT printer drivers do not support custom paper sizes. You may access custom sizes through the operating system. 1. 2. 3. 4. 5. Click the Start button, point to Settings, then click Printers. From the File menu, click Server Properties. From the Forms tab, click Create New Form. Set the custom paper size and margins. Click OK.
52 Chapter 2 Printing Tasks
Custom Paper Size (continued) Printer Driver
1. 2. 3. 4. 5. 6. 7. Access the printer driver. From the Paper tab, scroll to the right of the Paper Size box and click Custom Page. Click the Custom button. From the Custom-Defined Size window, type the name of the custom paper size. Click the desired unit of measure (millimeters or inches). Enter the custom paper size length and width. Click OK.
You can save up to three custom paper sizes for reuse.
Select Page Setup from the File menu. Select Custom. Click the paper image to select the paper size.
Macintosh LaserWriter 8.4
The 8.4 version does not support this option. Use the 8.3 version to use custom paper sizes, or check with Apple for updated drivers.
Macintosh LaserWriter 8.5 and higher
Select Page Setup from the File menu. Select Custom page Sizes from the Page attributes pop-up. Select New to create custom page sizes or select Edit for existing custom pages. Click OK.
Chapter 2 Printing Tasks 53
Creating and Using Quick Sets
Quick Sets allow you to save the current driver settings (for example, page orientation, n-up printing or paper source) for reuse. For convenience, Quick Sets can be selected and saved from most printer driver tabs. You can also restore printer driver default settings by selecting Defaults from the Quick Sets drop-down list. Note Quick Sets are available only with the HP PCL 6 printer driver for Windows.
Quick Sets Printer Driver
Creating Quick Sets 1. 2. 3. Access the printer driver. Select the desired print settings. In the Quick Sets box, type a name for the selected settings (for example Quarterly Report or My Project Status). Click Save. When you save Quick Sets, all current driver settings are saved. The printer driver will now remember these settings. Click OK.
Using Quick Sets 1. 2. 3. Access the printer driver. Select the desired item from the Quick Sets dropdown list. Click OK. The printer is now set to print according to the settings in the Quick Sets you selected.
54 Chapter 2 Printing Tasks
Quick Sets (continued) Printer Driver

Choosing Print Quality Settings Printer Driver
1. 2. 3. 4. Access the printer driver. From the Finishing tab, click Custom, then Details. In the Print Quality Details window, select the desired resolution setting. Click OK.
Click the Start button, point to Settings, then click Printers. Right-click the printer icon and choose Document Defaults. From the Finishing tab, click Custom, then Details. In the Print Quality Details window, select the desired resolution setting. Click OK.

2. 3. 4.

Access the printer driver. From the Graphics tab, select the desired resolution setting. Click OK.
58 Chapter 2 Printing Tasks
Choosing Print Quality Settings (continued) Printer Driver
1. 2. 3. 4. Access the printer driver. From the Advanced tab, click Graphics to expand its subentries. Click Resolution. Select the desired Resolution option in the Change Resolution Setting box. (1200 is the same as best quality in the PCL 6 printer driver.) Click OK.
Select Print from the File menu. Click Options. In the Print Options dialog, select the desired Print Resolution setting. Click OK.
Select Print from the File menu. Click the pop-up for print options and select Resolution Options. In the Resolution Options dialog box, select the desired setting. Click Print.
Chapter 2 Printing Tasks 59
Using Reduce/Enlarge Options
Reduce/Enlarge options allow you to scale your document to a percent of its normal size. You can also choose to scale your document to fit on letter- or A4-size paper.
Reduce/Enlarge Printer Driver
1. 2. Access the printer driver. From the Effects tab, type the percentage by which you want to reduce or enlarge your document or click Fit to Letter Size or click Fit to A4 Size. Click OK.
Click the Start button, point to Settings, then click Printers. Right-click the printer icon and choose Document Defaults. From the Effects tab, type the percentage by which you want to reduce or enlarge your document. Click OK.
To reduce or enlarge your document 1. 2. Access the printer driver. From the Graphics tab, type the percentage by which you want to reduce or enlarge your document in the Scaling box. Click OK.
To fit your document to letter- or A4-size paper 1. 2. 3. 4. Access the printer driver. From the Device Options tab, click Fit to Page. Select the desired Fit to Page option in the Change Setting for: drop-down list. Click OK.

Computer and printer are not positioned properly.
Make sure you have positioned the device within the range of operation and that no objects, such as a finger, paper, books, or bright light are interfering with the connection. Also make sure the two IR ports are clean (free from dirt and grease).
Chapter 4 Problem Solving 97
Infrared Printing Problems (continued) Symptom
The connection cannot be established or the transmission seems to be taking longer than usual (continued).
Bright lights are interfering with the signal.
Make sure that no bright light is shining directly into either IR port. Bright light of any kind (sunlight, incandescent light, fluorescent light, or light from an infrared remote control, such as those used for TVs and VCRs) shining directly into one of the IR ports may cause interference. Position the device closer to the IR port on the printer. IrDA-compliant devices are designed to recover from temporary connection interruptions. Re-establish the connection. (Depending on the device you are using, it can take anywhere from 3 to 40 seconds to re-establish the connection.) If the connection is broken before the print job has started, the printer may not print any of the job. If the Data (middle) light is on, press JOB CANCEL to clear the printer memory. Position the device within the range of operation and print the job again. If the Data (middle) light is on, press JOB CANCEL to clear the printer memory. Position the device within the range of operation and print the job again.
The printer prints only part of a The connection has been page or document. interrupted during transmission.
The connection may have The print job has been properly sent to the printer, but been disrupted or broken. the printer will not print.
The IR status light turns off during transmission.
The connection may have been broken.
98 Chapter 4 Problem Solving
Troubleshooting Error Messages
When the printer experiences an error, the control panel will indicate the error message by five light patterns. Find the light pattern below that matches the printer light pattern and follow the recommendations to troubleshoot the error. Some error messages will signal a secondary light message that will indicate what type of error is occurring. See Secondary Light Patterns on page 102. Note Common status light patterns are described on page 16.

Chapter 4 Problem Solving 107

Common Windows Problems

Common Windows Problems Symptom
Windows message during installation reads: File in Use. Error Message: Error Writing to LPTx in Windows 9x.
Quit all software. Remove all software from the StartUp Group, then restart Windows. Reinstall the printer drivers. Make sure the cables are connected correctly, the printer is on, and the Ready (front) light is on. If bi-directional communication is not turned on in the driver, it will also cause this message. Click on Start, Settings, Printers. Right click on the HP LaserJet 2100 driver and select Properties. Click on Details, Port Settings. Remove check from Check Port State before Printing box. Click OK. Click on Spool Settings. Select Print Directly to Printer. Click OK. Try printing again.
Error Message: General Protection Fault Exception OE Spool32 Illegal Operation
Close all other applications, reboot Windows, and try again. Switch the printer driver. If the HP LaserJet 2100 Series PCL 6 Driver is selected, switch to another printer driver such as an HP LaserJet 2100 Series PCL 5e Driver or a Microsoft Driver.
108 Chapter 4 Problem Solving
Common Windows Problems (continued) Symptom
Error Message: General Protection Fault Exception OE Spool32 Illegal Operation (Continued)
Delete all temp files from the Temp sub-directory. You can determine the name of the directory by editing the AUTOEXEC.BAT file and looking for the statement Set Temp =. The name after this statement is the temp directory. It is usually C:\temp by default, but can be redefined. Refer to Microsoft Windows 3.x, 9x, or NT 4.0 documentation that came with your PC for further information on Windows error messages.
Chapter 4 Problem Solving 109
Common Macintosh Problems
Macintosh Problems Symptom Possible Cause Solution

Problems in the Chooser

Printer driver icon does not Software not installed appear in the Chooser. correctly. The LaserWriter driver should be present as a part of the Mac OS. Make sure that the LaserWriter driver is in the Extensions folder within the systems folder. If not, install the LaserWriter driver component from the installation CD. Make sure you are using a highquality cable. Make sure the printer is on the correct network. Select the Network or AppleTalk Control Panel from Control Panels in the Apple menu and then choose the correct network. Printer name does not appear in the Select a PostScript Printer box in the Chooser. Make sure the cables are connected correctly, the printer is on, and the Ready (front) light is on. Make sure the correct printer driver has been selected in the Chooser. If the printer resides on a network with multiple zones, make sure the correct zone is selected in the AppleTalk Zones box in the Chooser.

110 Chapter 4 Problem Solving
Macintosh Problems (continued) Symptom Possible Cause Solution
Make sure the printer has been chosen in the Chooser by printing a self-test. (Simultaneously press GO and JOB CANCEL.) Check the AppleTalk name of the printer displayed on the self-test page. Make sure AppleTalk is on. (The button next to Active is selected in the Chooser.) You may need to restart the computer to activate the change. The printer driver does not automatically set up your selected printer even though you clicked Auto Setup in the Chooser. Reinstall the printer software. See Macintosh Installation on page 10. Select an alternate PPD.

Printing Errors

A print job was not sent to your desired printer. Another printer with the same or similar name may have received your print job. Background Printing has not been selected. Rename the printer using the HP LaserJet Utility, making sure that all devices have unique names.
You cannot use the computer while the printer is printing.
LaserWriter 8.3 Turn Background Printing on in the Chooser. Status messages will now be redirected to the Print Monitor allowing you to continue working while the computer is processing data to be sent to the printer. LaserWriter 8.4 and higher Turn Background Printing on by selecting File, Print Desktop, and Background Printing.
Chapter 4 Problem Solving 111
Macintosh Problems (continued) Symptom
An encapsulated PostScript (EPS) file does not print with the correct fonts. Your document is not printing with New York, Geneva, or Monaco.
This problem occurs with some software applications.
Try downloading the fonts contained in the EPS file to the printer before printing.
Select Options in the Page Setup dialog box to deselect substituted fonts.
112 Chapter 4 Problem Solving
Selecting an Alternate PPD
1. Open the Chooser from the Apple menu. 2. Click the LaserWriter icon. 3. If you are on a network with multiple zones, select the zone in the AppleTalk Zones box where the printer is located. 4. Click the printer name you want to use in the Select a PostScript Printer box. (Double-clicking will immediately generate the next few steps.) 5. Click Setup. (This button may read Create for first-time setup.) 6. Click Select PPD. 7. Find the desired PPD in the list and click Select. If the desired PPD is not listed, choose one of the following options: Select a PPD for a printer with similar features. Select a PPD from another folder. Select the generic PPD by clicking Use Generic. The generic PPD allows you to print, but limits your access to printer features. 8. In the Setup dialog box, click Select, and then click OK to return to the Chooser. Note If you manually select a PPD, an icon might not appear next to the selected printer in the Select a PostScript Printer box. In the Chooser, click Setup, click Printer Info, and then click Update Info to bring up the icon. 9. Close the Chooser.

HOW WILL YOU PAY FOR THE REPAIR?

" Under warranty

Purchase/received date: ____________________________
(Enclose proof of purchase or receiving document with original received date.)
" Maintenance contract number: ______________________ " Purchase order number: ___________________________
Except for contract and warranty service, a purchase order number and/or authorized signature must accompany any request for service. If standard repair prices do not apply, a minimum purchase order is required. Standard repair prices can be obtained by contacting an HP-authorized Repair Center. Authorized signature: ______________________________ Billing address: Special billing instructions: Phone: ________________
Chapter 5 Service and Support 119
HP Maintenance Agreements
HP has several types of maintenance agreements that meet a wide range of support needs. Maintenance agreements are not part of the standard warranty. Support services vary by area. Check with your local HP dealer to determine the services available to you.
On-Site Service Agreements
To provide you with the level of support best suited to your needs, HP has on-site service agreements with three response times:

Priority On-Site Service

This agreement provides 4-hour service response to your site for calls made during normal HP business hours.

Next-Day On-Site Service

This agreement provides support by the next working day following a service request. Extended coverage hours and extended travel beyond HPs designated service zones are available on most on-site agreements (for additional charges).
Weekly (Volume) On-Site Service
This agreement provides scheduled weekly on-site visits for organizations with many HP products. This agreement is designated for sites using 25 or more workstation products, including printers, plotters, computers, and disk drives.
120 Chapter 5 Service and Support
Hewlett-Packard Limited Warranty Statement

Paper Specifications

Category
Acid Content Caliper Curl in Ream Cut Edge Conditions Fusing Compatibility
5.5 pH to 8.0 pH.094-.18 mm (3.0-7.0 mils) Flat within 5 mm (.02 in.) Cut with sharp blades with no visible fray. Must not scorch, melt, offset, or release hazardous emissions when heated to 200 C (392 F) for.1 second. Long Grain 4% to 6% by weight 100-250 Sheffield
Grain Moisture Content Smoothness
For complete paper specifications for all HP LaserJet printers, see the HP LaserJet Printer Family Paper Specification Guide.
Appendix B Media Specifications 143
Printing and Paper Storage Environment
Ideally, the printing and paper storage environment should be at or near room temperature, and not too dry or too humid. Remember paper is hygroscopic; it absorbs and loses moisture rapidly. Heat works with humidity to damage paper. Heat causes the moisture in paper to evaporate, while cold causes it to condense on the sheets. Heating systems and air conditioners remove most of the humidity from a room. As paper is opened and used, it loses moisture, causing streaks and smudging. Humid weather or water coolers can cause the humidity to increase in a room. As paper is opened and used it absorbs any excess moisture, causing light print and dropouts. Also, as paper loses and gains moisture it can distort. This can cause paper jams. As a result, paper storage and handling are as important as the paper-making process itself. Paper storage environmental conditions directly affect the feed operation. Care should be taken not to purchase more paper than can be easily used in a short time (about 3 months). Paper stored for long periods may experience heat and moisture extremes, which can cause damage. Planning is important to prevent damage to a large supply of paper. Unopened paper in sealed reams can remain stable for several months before use. Opened packages of paper have more potential for environmental damage, especially if they are not wrapped with a moisture-proof barrier. The paper storage environment should be properly maintained to ensure optimum printer performance. The required condition is 20 to 24 C (68 to 75 F), with a relative humidity of 45% to 55%. The following guidelines should be helpful when evaluating the paper's storage environment: ! ! ! Paper should be stored at or near room temperature. The air should not be too dry or too humid (due to the hygroscopic properties of paper). The best way to store an opened ream of paper is to rewrap it tightly in its moisture-proof wrapping. If the printer environment is subject to extremes, unwrap only the amount of paper to be used during the day's operation to prevent unwanted moisture changes.

152 Appendix C Printer Memory and Expansion

Installing Memory

CAUTION Static electricity can damage dual in-line memory modules (DIMMs). When handling DIMMs, either wear an antistatic wrist strap or frequently touch the surface of the DIMMs antistatic package, then touch bare metal on the printer. If you have not already done so, print a configuration page to find out how much memory is installed in the printer before adding more memory. 1 After the configuration page is printed, turn the printer off and disconnect the power cord. Open the interface cable door by pressing on the release tabs. Disconnect all interface cables. Open the top cover. Press the release button and slide the right side panel forward until the alignment arrows line up. Pull the panel away from the printer, exposing the available DIMM slots.

Continued on next page

Appendix C Printer Memory and Expansion 153
Remove the DIMM from the antistatic package. Holding the DIMM by the edges, align the notches on the DIMM with the DIMM slot. (Check that the locks on each side of the DIMM slot are open.)
Note For best results use DIMM Slots in 1-2-3 order. 8 Press the DIMM straight into the slot (press firmly). Make sure the locks on each side of the DIMM snap inward into place. (To remove a DIMM, the locks must be released.) Repeat steps 6, 7, and 8 for each DIMM being installed. 9 To replace the side panel, line up the alignment arrows and slide the panel backwards until the release button latches into place. Close the top cover.
10 Reinstall the interface cable(s) and power cord. Turn the printer on.
154 Appendix C Printer Memory and Expansion
Checking Memory Installation
To verify that DIMMs are installed correctly: 1. Turn the printer on. Check that the printer control panel displays the Ready light after the printer has gone through the startup sequence. If an error message appears, a DIMM may have been incorrectly installed. See Troubleshooting Error Messages on page 99. 2. Print a configuration page by pressing the Go and Job Cancel buttons simultaneously. 3. Check the memory section on the configuration page and compare it with the configuration page printed before the DIMM installation. If the amount of recognized memory has not increased: The DIMM may not be installed correctly (repeat the installation procedure). Try another DIMM Slot. The DIMM may be defective (try a new DIMM). Note If you installed a printer language (personality), check the Installed Personalities and Options section on the configuration page. This area should list the new printer language.
Appendix C Printer Memory and Expansion 155
Installing an HP JetDirect EIO Card
Turn the printer off, and disconnect the power cord. Open the interface cable door by pressing on the release tabs. Disconnect all interface cables. Locate the EIO Slot. Firmly insert the HP JetDirect EIO card into the EIO slot. Twist in the retaining screws. Attach the appropriate network cable to the EIO card. Reinstall the interface cable(s) power cord. Reinstall the interface cable door. Turn the printer on.

Uppercase letter (terminates escape sequence)
Appendix D Printer Commands 159
Combining Escape Sequences
Escape sequences may be combined into one escape sequence string. There are three important rules to follow when combining code: 1. For each escape sequence, the first two characters after the ? character must be the same. 2. When combining escape sequences, change the uppercase (termination) character in each individual escape sequence to lowercase. 3. The final character of the combined escape sequence must be uppercase. The following escape sequence string would be sent to the printer to select legal paper, landscape orientation, and 8 lines per inch: ?&l3A?&l1O?&l8D The following escape sequence sends the same printer commands by combining them into a shorter sequence: ?&l3a1o8D
Entering Escape Characters
Printer commands always begin with the escape character (?). The following table shows how the escape character can be entered from various DOS software applications. DOS Software Application
Lotus 1-2-3 WordPerfect for DOS MS-DOS Edit MS-DOS Edlin
Type \027 Type <27> Hold down Ctrl-P and press Esc , Hold down Ctrl-V, release, then press [

What Appears

027 <27> ^[
160 Appendix D Printer Commands

Selecting PCL Fonts

PCL printer commands for selecting fonts can be found on the PCL Font List. A sample section is shown below. Notice the two variable boxes for symbol set and point size:
These variables must be filled in or the printer will use defaults. For example, if you want a symbol set that contains line-draw characters, select the 10U (PC-8) or 12U (PC-850) symbol set. Other common symbol set codes are listed in the table on page 161. Note Fonts are either fixed or proportional in spacing. The printer contains both fixed fonts (Courier, Letter Gothic, and Lineprinter) and proportional fonts (CG Times, Arial, Times New Roman, and others). Fixed-spaced fonts are generally used in applications such as spreadsheets and databases, where it is important for columns to line up vertically. Proportional-spaced fonts are generally used in text and word processing applications.
Common PCL Printer Commands Function

Job Control Commands

Enter HP-GL/2 Mode

0 = Use previous HP-GL/2 pen position 1 = Use current PCL cursor position

Font Selection

Symbol Sets
8U = HP Roman-8 Symbol Set 10U = IBM Layout (PC-8) (code page 437) Default Symbol Set 12U = IBM Layout for Europe (PC-850) (code page 850) 8M = Math-8 19U = Windows 3.1 Latin 1 9E = Windows 3.1 Latin 2 (commonly used in Eastern Europe) 5T = Windows 3.1 Latin 5 (commonly used in Turkey) 579L = Wingdings Font

Primary Spacing

0 = fixed 1 = proportional

Primary Pitch

?(s#H ?&k#S

# = characters/inch

Set Pitch Modea
0 = = 12 (elite) 2 = 16.5 - 16.7 (compressed)

Primary Height

?(s#V ?(s#S

# = points

Primary Style
0 = upright (solid) 1 = italic 4 = condensed 5 = condensed italic
164 Appendix D Printer Commands

Primary Stroke Wt.

Command Options (#) ?(s#B
0 = medium (book or text) 1 = semi bold 3 = bold 4 = extra bold

Typefacea

Print a PCL font list to view the command for each internal font.
a. The preferred method is to use the primary pitch command.
Appendix D Printer Commands 165
166 Appendix D Printer Commands

Numerics

2-sided printing 40 3x5 cards printing 39 light patterns 16 locking 11 troubleshooting 99 custom sized paper 39 FontSmart installing 7 managing fonts 7 form feed light message 17
accessing the printer driver 44 accessories 23 ordering 2325 acoustic emissions 130 additional drivers, obtaining 4
deleting fonts 7 demo page 84 diagnostics, printer 7 DIMM checking installed memory 155 ordering 23 upgrading 152 documentation, supplementary ordering 25 DOS Remote Control Panel accessing 12 drivers OEM setup, See Readme on installation disk. setup 7 drivers, printer help software 6 selecting 6 switching languages 6 dropouts 93 duplex printing 40
Go button 15 graphics, vector 157
help online 6 printer driver 6 software 6 Help button, in printer driver 6 help screens 6 HP FontSmart installing 7 managing fonts 7 HP JetAdmin 7 HP JetSend installing 9 HP LaserJet Utility for Macintosh 11 HP Printer Job Language 158 HP worldwide sales and service offices 124 HP-GL/2 commands 157 HP-UX 7
background shading on page 94 basics, printer 122 buttons 15 buying paper 28
canceling a print job 43 cardstock 39 characters improperly formed 95 checking memory installation 155 choosing driver 6 cleaners using on printer 73 cleaning engine 73 exterior 73 starting the cleaning process 74 toner cartridge 73 cleaning process 84 clearing paper jams 85 commands, printer escape sequences 160 selecting PCL fonts 161 syntax 158160 compact disc 4 configuration page 84 control panel 15 buttons 15 EN