English

Copyright 1997, 1998 Hewlett-Packard Co. Printed in Singapore
Manual Part No. C4119-90971
HP LaserJet 4000 T and 4000 TN Printers Getting Started Guide
Printed on Recycled Paper
*C4119-90971* *C4119-90971*

C4119-90971

HP LaserJet 4000 T and 4000 TN Printers
Getting Started Guide Printer Setup
Copyright Hewlett-Packard Company 1997, 1998 All Rights Reserved. Reproduction, adaptation, or translation without prior written permission is prohibited, except as allowed under the copyright laws. Publication number C4119-90971 First Edition, February 1998
Warranty The information contained in this document is subject to change without notice. Hewlett-Packard makes no warranty of any kind with respect to this information. HEWLETT-PACKARD SPECIFICALLY DISCLAIMS THE IMPLIED WARRANTY OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. Hewlett-Packard shall not be liable for any direct, indirect, incidental, consequential, or other damage alleged in connection with the furnishing or use of this information.
Trademark Credits Adobe, PostScript, and Adobe Photoshop are trademarks of Adobe Systems Incorporated which may be registered in certain jurisdictions. Arial, Monotype, and Times New Roman, are U.S. registered trademarks of the Monotype Corporation. CompuServe is a U.S. trademark of CompuServe, Inc. Helvetica, Palatino, Times, and Times Roman are trademarks of Linotype AG and/or its subsidiaries in the U.S. and other countries. Microsoft, MS Windows, Windows, and Windows NT are U.S. registered trademarks of Microsoft Corporation. TrueType is a U.S. trademark of Apple Computer, Inc. ENERGY STAR is a U.S. registered service mark of the U.S. EPA.
Hewlett-Packard Company 11311 Chinden Boulevard Boise, Idaho 83714

Introduction

Congratulations on your purchase of the HP LaserJet printer! The printer was packaged with two getting started guides. Be sure to use the guide that matches your printer model.

Configurations

This printer is available in four configurations, as described below.

HP LaserJet 4000

The HP LaserJet 4000 comes standard with 4 MB RAM and one 500-sheet tray.

HP LaserJet 4000 N

The HP LaserJet 4000 N comes standard with 8 MB RAM, an HP JetDirect print server card for connecting to a network, and one 500-sheet tray.

HP LaserJet 4000 T

The HP LaserJet 4000 T comes standard with 4 MB RAM and two 250-sheet trays.

HP LaserJet 4000 TN

The HP LaserJet 4000 TN comes standard with 8 MB RAM, an HP JetDirect print server card for connecting to a network, and two 250-sheet trays.

Getting Started Guide 1

Installation Checklist
This getting started guide will help you set up and install the new printer. For proper installation, please complete each section in order. Unpack the Printer Install the Printer Connect the Printer Cables Install Printer Software Verify Printer Setup

WARNING! Note

steps 1-4 steps 5-9 step 10 step 11 step 12
The printer is heavy. We recommend two people move it. To learn about all the features and capabilities of the printer, see the printer users guide and the help menus in the printer driver (available after you install the printing software).

2 Getting Started Guide

Step 1. Check Package Contents

Printer

Printer Documentation

Control Panel Overlay

(This could already be installed on the printer.)
Toner Cartridge Power Cord Printer Software

Figure 1 Note

Package Contents
A printer cable is not included in the package contents. See the printer users guide for ordering information.

Getting Started Guide 3

Step 2. Remove Internal Packaging
Save all packing material. You may need to repack the printer at a later date. 1 Remove the shipping bag and tape from the trays. 2 Remove the tape from the back of the printer. 3 Open the top cover. 4 Remove the two pieces of packing material from inside the toner cartridge cavity. 5 Remove the plastic film on the control panel display. Continued on the next page.

4 Getting Started Guide

6 Slide Trays 2 and 3 out of the printer. 7 Remove all packaging material and tape from the trays. 8 Slide Trays 2 and 3 back into the printer.

Getting Started Guide 5

Step 3. Prepare Printer Location
39.67 inches (100.76 cm) full length, trays and rear output bin open 16.77 inches (42.6 cm) printer only, rear output bin closed

15.4 inches (39.0 cm)

Printer Weight: 39.27 lb (17.85 kg) (without toner cartridge)
HP LaserJet 4000/4000 N 18.5 inches (46.99 cm) with cover open 13.3 inches (34.3 cm) with cover closed HP LaserJet 4000 T/4000 TN 20.1 inches (51.19 cm) with cover open 15.5 inches (38.5 cm) with cover closed
Printer Weight: 45.66 lb (20.71 kg) (without toner cartridge)

Figure 2

Printer Dimensions

6 Getting Started Guide

Location requirements for the printer
A sturdy, level surface for

placement

Adequate power supply A stable environmentno
abrupt temperature or humidity changes
Space allowance around the

printer

A well ventilated room No exposure to direct
sunlight or chemicals, including ammonia-based cleaning solutions

Relative humidity 20% to

Room temperature 50 to

91 F (10 to 32 C)

Getting Started Guide 7
Step 4. Locate Printer Parts
The following illustrations give the location and names of the important printer parts.

Top output bin

Control panel

Top cover

Tray 1 (100-sheet, with extension)
Additional memory can be installed here.
Trays 2 and 3 (each 250-sheet, closed)
Power switch Paper level indicators

Tray numbers

Figure 3
Printer Parts (front view)

8 Getting Started Guide

Serial and model numbers (inside cover)
Serial and accessory interface connectors
Rear output bin (straight-through paper path)
Power connector Memory, network, or I/O (More than one can be installed.)
Parallel interface connector

Figure 4

Printer Parts (rear view)

Getting Started Guide 9

Step 5. Install Accessories

Install any accessories that you have purchased with the printer. Use the installation instructions that are packaged with the accessories.
HP JetDirect print server EIO card

Hard disk EIO card

Memory or Flash DIMM

Envelope Feeder

Duplex Printing Accessory (or duplexer, for 2-sided printing)
HP LaserJet 4000/4000 N printers Figure 5 Note Optional Accessories

500-sheet tray

HP LaserJet 4000 T/4000 TN printers
See the printer users guide for information on ordering accessories.

10 Getting Started Guide

Step 6. Install Toner Cartridge
1 Remove the toner cartridge from its packaging (save packaging for possible cartridge storage). Open the printer by lifting the top cover. 2 Rotate the cartridge and gently shake it from side to side to distribute the toner evenly inside the cartridge. 3 Locate the sealing tape tab on the end of the cartridge. Carefully bend the tab back and forth until it separates from the cartridge. 4 Firmly pull the tab straight out from the cartridge to remove the entire length of tape (22 in, or 56 cm). Avoid touching any black toner on the tape.
If the tab separates from the tape, grasp the tape and pull it out of the cartridge. 5 Position the cartridge as shown with the arrow pointing into the printer. Slide the cartridge into the printer as far as it will go. If the cartridge is installed correctly, the cover will close easily.
If toner gets on your clothing, wipe it off with a dry cloth and wash clothing in cold water. (Hot water sets toner into fabric.)

Getting Started Guide 11

Step 7. Load Trays

Trays 2 and 3

Trays 2 and 3 are 250-sheet trays. For supported sizes of paper, see the printer users guide. 1 Pull the tray completely out of the printer. 2 If the tray is not already set to the desired paper size, snap the left and right guides into place to match the width of the paper. 3 Locate the release tabs (indicated by the two arrows). Squeeze the blue tabs to release them from the slots while sliding the back section of the tray to the desired paper size. Make sure the tabs lock into the correct slots. 4 Load paper into the tray. 5 Make sure the paper is flat in the tray at all four corners and below the tabs on the guides. Gently slide the tray back into the printer. The printer automatically senses the size of paper if the tray is adjusted correctly. Repeat these steps for Tray 3.

12 Getting Started Guide

Tray 1
Tray 1 is a multi-purpose tray that holds up to 100 sheets of paper, 10 envelopes, or 20 index cards. Tray 1 provides a convenient way to print envelopes, transparencies, custom-sized paper, or other type of media without having to unload the other trays.

The printer may pull paper from Tray 1 first. To change this, see the printer users guide.

Tray 1 Orientation

Generally, load paper with the side to be printed facing up, and the top, short edge toward the printer. See the sections on letterhead, envelope, and duplexing in the printer users guide for proper orientation for specific jobs.

Figure 6

Paper Orientation for Tray 1

Getting Started Guide 13

Step 8. Attach Power Cord
1 Locate the power switch on the right side of the printer. Make sure the printer is switched off. 2 Connect the power cord to the printer and a grounded power strip or an AC outlet.
Only use the power cord that came with the printer. 3 Switch the printer on. 4 After the printer warms up, the READY message should be visible on the control panel display and the Ready light will remain on. If the READY message does not appear, go to the problem solving chapter in the printer users guide.

Ready Data Go Menu Item

14 Getting Started Guide

Step 9. Test the Printer

Before connecting the printer to a network or computer, print a configuration page to make sure the printer is operating correctly. 1 Make sure the printer is on and the READY message is displayed. 2 Press [Menu] until the display reads INFORMATION MENU. 3 Press [Item] until the display reads PRINT CONFIGURATION. 4 Press [Select] to print. If the control panel display prompts to load letter or A4 paper size, press [Go] to bypass the message for now. (See the printer users guide to change the default paper size from the control panel.) 5 The configuration page(s) show how the printer is configured.

INFORMATION MENU

PRINT CONFIGURATION

Getting Started Guide 15

Step 10. Connect Printer Cables
The HP LaserJet 4000 T printer includes two interface ports: an IEEE-1284 parallel and a RS-232C serial, and an accessory connector. The HP LaserJet 4000 TN printer also includes an HP JetDirect 600N print server card with an additional three ports: LocalTalk, Ethernet 10Base-T (RJ-45), and 10Base2 (BNC).

Thinlan cable and BNC port

Accessory port

10Base-T cable and RJ-45 port Serial cable and port
LocalTalk cable and port Figure 7 Interface Ports
Parallel cable and IEEE-1284 port

16 Getting Started Guide

Connecting Parallel Cable
Use the parallel port when directly connecting the printer to a personal computer.

Caution

Make sure the printer is turned off before connecting the parallel cable.
To ensure reliability, use an IEEE-1284 compliant parallel cable (these cables are clearly marked with IEEE-1284). Only IEEE-1284 cables support all of the printers advanced features. 1 Connect the parallel cable to the parallel port. 2 Snap the wire clips in place to secure the cable to the printer. The cable should install easily. If installation is difficult, check the cable orientation. Connect the other end of the cable to the proper connector on the computer.

Getting Started Guide 17

Connecting Serial Cable
If you are connecting the printer with the serial port, follow these instructions.
Make sure the printer is turned off before connecting the serial cable.
Do not connect a serial cable to the accessory port. 1 Connect the serial cable to the serial port. The cable should install easily. If installation is difficult, check the cable orientation. 2 Lock the serial cable into place with the two cable screws. Connect the other end of the cable to the proper connector on the computer.

18 Getting Started Guide

Connecting to Apple LocalTalk Network
Use the LocalTalk port to connect to a Apple LocalTalk network.
Make sure the printer is turned off before connecting to the LocalTalk port. 1 Carefully check the orientation of the pins on the LocalTalk cable with the LocalTalk port. 2 Connect the cable to the port. Connect the other end of the cable to the proper connector on the computer.
The HP JetDirect 600N print server card supports a LocalTalk and one Ethernet cabling connection at the same time.
See the printer users guide for information on ordering a Macintosh Computer serial cable.

Getting Started Guide 19

Connecting to Ethernet 10Base-T Network
Use the RJ-45 port to connect the printer to an Ethernet 10-Base-T network.
Make sure the printer is turned off before connecting to the RJ-45 port.
Connect a twisted-pair network cable to the RJ-45 port on the
HP JetDirect 600N print server card.
Connect the other end of the cable to the network.
The 10Base-T port is the default port on the HP JetDirect 600N print server card. The HP JetDirect 600N print server card supports one Ethernet cabling connection at a time.

20 Getting Started Guide

Connecting to Ethernet 10Base2 Network
Use the BNC port to connect the printer to an Ethernet 10Base2 network.
Make sure the printer is turned off before connecting to the BNC port.
Attach one section of your ThinLAN cable to the BNC T

connector.

Attach another ThinLAN cable section or a 50-ohm terminator to
the other side of the BNC T connector. If you are attaching the printer to the end of your network you must connect a 50-ohm terminator.
Connect the BNC T to the BNC port.

Getting Started Guide 21

Accessory Connector
The accessory connector is used for adding optional paper handling (external input, output, and paper finishing) devices provided by HPauthorized hardware developers. For specific installation instructions, see the documentation provided with these products.
Make sure printer is turned off before connecting a device to the accessory connector. Do not connect the accessory cable to the serial port.

22 Getting Started Guide

Step 11. Install Printing Software
The printer comes with printing software on a compact disc. The printer drivers on this compact disc must be installed to take full advantage of the printer features. If your computer does not have a CD-ROM drive but you have access to one, you can copy the compact disc onto diskettes for installation into your computer. If you do not have access to a CD-ROM drive, a diskette is provided with the basic printer drivers. (The diskette does not have all of the software available on the compact disc.) The most recent drivers are available on the Internet. Depending on the configuration of Windows-driven computers, the installation program for the printer software automatically checks the computer for Internet access to obtain the latest software. See the HP Support pages at the front of the printer users guide and the Readme file on the diskette for additional information or to order diskettes if you do not have Internet access.
Installing Network Software
If the printer is to be used on a Novell or Windows NT Network, the networking software should be installed and configured on the network before individual users install the printing software. 1 Load the HP JetAdmin software from the compact disc, and run it.

At this time load only the HP Jet Admin software. Once you have configured the printer on the network, load the additional HP printing software. 2 See the HP JetDirect Print Server software installation guide and the HP JetAdmin software to configure the printer for your network.

Getting Started Guide 23

Installing Windows Printing Software

For Windows 95/NT 4.0

1 Close all running applications. 2 Insert the compact disc into the CD-ROM drive. (Depending on the computer configuration, the installation program may automatically start.) 3 Click Start. 4 Click Run. 5 Type D:\SETUP (or the appropriate drive directory letter) in the command line box and click OK. 6 Follow the instructions on the computer screen.
For Windows 3.1, Windows 3.11, and NT 3.5x1
5 Close all running applications. Insert the compact disc into the CD-ROM drive. In the Windows Program Manager screen, click the File menu. Click Run. Type D:\SETUP (or the appropriate drive directory letter) in the command line box and click OK. 6 Follow the instructions on the computer screen.
1. Includes only PostScript Level 2 Emulation (or Level 1 Emulation for Windows 3.1 x) and FontSmart

24 Getting Started Guide

Installing Macintosh Printing Software
1 Quit all open applications. 2 Insert the compact disc into the CD-ROM drive. 3 Double-click the Installer icon and follow the instructions on the screen. 4 Open the Chooser from the Apple menu. 5 Click the Apple LaserWriter icon. If the icon is not there, contact your Macintosh dealer. 6 If you are on a network with multiple zones, select the zone in the AppleTalk Zones box where the printer is located. If this is unknown, ask your network administrator. 7 Double-click the desired printer. An icon should appear. 8 Choose a Background Printing option. Select On if you want to work on the computer at the same time a job is being printed. 9 Close the Chooser by clicking the go-away (close) box in the upper left corner.

Getting Started Guide 25

Step 12. Verify Printer Setup
The easiest way to verify that the installation has been completed successfully is to print a document from a software application. 1 Load a software application of your choice and open or create a simple document. 2 Make sure the correct printer driver is selected. 3 Print the document. If the document prints, installation is complete. If nothing printed, see the problem solving chapter in the printer users guide.

26 Getting Started Guide

European Customer Support Center Language and In-Country Options Available Open Monday through Friday 8:3018:00 CET HP provides a free telephone support service during the warranty period. By calling a telephone number listed below, you will be connected to a responsive team waiting to help you. If you require support after your warranty has expired, you can receive support for a fee through the same telephone number. The fee is charged on a per-incident basis. When calling HP have the following information ready: product name and serial number, date of purchase, and description of the problem. , English Ireland: (353) (1) 662-5525 UK: (44) (171) 512-5202 International: (44) (171) 512-5202 Belgium: (32) (2) 626-8806 Netherlands: (31) (20) 606-8751 France: (33) (45) 043-9853 Belgium: (32) (2) 626-8807 Switzerland: (41) (84) 880-1111 German Norwegian Danish Finnish Swedish Italian Spanish Portuguese Germany: (49) (180) 525-8143 Austria: (43) (1) 0660-6386 Norway: (47) 2211-6299 Denmark: (45) 3929-4099 Finland: (358) (9) 0203-47288 Sweden: (46) (8) 619-2170 Italy: (39) (2) 264-10350 Spain: (34) 123 Portugal: (351) (1) 441-7199

Dutch French

In-country/region support numbers: If you require support after your warranty has expired or additional product repair services, or if your location is not listed below, see Worldwide Sales and Service Offices in the service and support chapter of this users guide. Argentina Australia Brazil Canada China (54) (1) 781-4059 (54) (1) 781-4069 (61) (3) 272-8000 (55) (11) 709-1444 (1) (208) 323-2551 (86) (10) 6261-4174 (86) (10) 6261-4175 (86) (10) 6261-4176 (86) (10) 6262-5666 (42) (2) 471-7321 (30) (1) 689-6411 (852) 800-7729 (36) (1) 343-0310 (91) (11) 682-6035 (91) (11) 682-6069 (62) (21) 350-3408 (82) (2) 3270-0700; outside Seoul, call (82) (80) 999-0700 Turkey Japan Malaysia Mxico D.F. Mxico Guadalajara Mxico Monterrey Middle East/Africa New Zealand Philippines Poland Portugal Russia Singapore Switzerland Taiwan Thailand (81) (3) (3335-8333 (60) (3) 295-2566 (52) (5) 326-4600 (52) (3) 669-9500 (52) (83) 378-4240 (41) (22) 780-7111 (64) (9) 356-6640 (63) (2) 894-1451 (48) (22) 37-5065 (351) (1) 301-7330 (7) (95) 923-5001 (65) 272-5300 (41) (1) 753-7111 (886) (2) 717-0055 (66) (2) 661-4011 (66) (2) 661-4012 (90) (1) 224-5925
Czech Republic Greece Hong Kong Hungary India Indonesia Korea

Contents

1 Printer Basics
Overview. 1 Printer Features and Benefits. 2 Printer Information. 3 Configurations. 3 Printer Parts and Locations. 4 Accessories and Supplies. 5 Suggested Accessories. 5 Ordering Information. 6 Control Panel Layout. 9 Control Panel Lights. 9 Control Panel Keys. 10 Control Panel Menus. 11 Printer Software. 12 Printer Drivers. 13 Software for Windows. 15 Software for Macintosh Computers. 19 Software for Networks. 20

2 Printing Tasks

Overview. 23 Selecting the Output Bin. 24 Printing to the Top Output Bin. 24 Printing to the Rear Output Bin. 25 Loading Tray 1. 26 Loading Tray 2 (4000/4000 N). 27 Loading Trays 2 and 3 (4000 T/4000 TN). 28 Loading the Optional 500-Sheet Tray. 29 Printing Both Sides of Paper (Optional Duplexer). 31 Printing Special Paper. 35 Printing Letterhead, Prepunched, or Preprinted Paper. 35 Printing Envelopes. 37 Printing Labels. 42 Printing Transparencies. 44 Printing Cards, Custom-Size and Heavy Paper. 45 Advanced Printing Tasks. 48 Using Features in the Printer Driver. 48 Customizing Tray 1 Operation. 50 Printing by Type and Size of Paper. 52

1 Remove any envelopes loaded in the envelope feeder. Lower the envelope weight and lift the tray extension up to close. 2 Press and hold the release button on the left side of the envelope feeder. Grasp both sides of the envelope feeder and carefully pull it out of the printer. 3 Slowly pull any envelopes out of the envelope feeder and the printer. 4 Insert the envelope feeder into the printer as far as it will go. (There is a hook on the bottom right side of the envelope feeder that fits through the small access door, and a connector on the top right side that fits into the plug.) 5 Open and close the top cover to clear the paper jam message. If a paper jam message persists, there is still paper in the printer. Look for paper in another location (page 64).
Clearing Jams from the Top Cover Area
1 Open the top cover and remove the toner cartridge.
To prevent damage to the toner cartridge, do not expose it to light for more than a few minutes. 2 Use the green handle to lift the paper access plate. 3 Slowly pull the paper out of the printer. Do not tear the paper!
Avoid spilling loose toner. Using a dry, lint-free cloth, clean any loose toner that might have fallen into the printer. If loose toner falls into the printer, it might cause temporary problems with print quality. Loose toner should clear from the paper path after a few pages are printed. If toner gets on your clothing, wipe it off with a dry cloth and wash clothing in cold water. (Hot water sets toner into fabric.) 4 Replace the toner cartridge, and close the top cover. If a paper jam message persists, there is still paper in the printer. Look for paper in another location (page 64).
Clearing Jams from the Output Areas
If most of the paper is still inside the printer, it is best to remove it through the top cover area. Go to page 67. 1 Open the rear output bin. 2 Grasp both sides of the paper, and slowly pull the paper out of the printer. (There might be loose toner on the paper. Be careful not to spill it on yourself or into the printer.)
If paper is difficult to remove, try opening the top cover all the way to release pressure on the paper. 3 Close the rear output bin. Open and close the top cover to clear the paper jam message. If a paper jam message persists, there is still paper in the printer. Look for paper in another location (page 64).

&+5-+5 94+6'2416'%6'& '08(''&'4.1#& =6;2'?=5+<'?
The EIO disk is protected, and no new files can be written to it. Disable the write protection through HP JetAdmin.
Load the requested envelope type and size into the envelope feeder. Make sure the envelope size and type are set correctly from the Paper Handling Menu in the printers control panel. Press [Go] if the desired envelope is already loaded in the feeder. Press [-Value+] to scroll through the available types and sizes. Press [Select] to accept the alternate type or size.

(.#5*&'8+%' (#+.74'

The flash disk DIMM had a critical failure and no longer can be used. Remove the flash disk DIMM and replace it with a new one.
Printer Messages (Continued) Message Explanation or Recommended Action The requested operation could not be performed. You might have attempted an illegal operation, such as trying to download a file to a non-existent directory.
(.#5*(+.' 12'4#6+10(#+.'&

(.#5*(+.' 5;56'/+5(7.

Delete files from the flash disk DIMM or add another one. Download or delete files from HP JetAdmin, and download or delete fonts from HP FontSmart. (See the software help for more information.)
(.#5*+5 94+6'2416'%6'& +0276&'8+%' %10&+6+10ZZ[[
The flash disk DIMM is protected, and no new files can be written to it. Disable the write protection through HP JetAdmin.
An input paper handling device has a condition that needs attention before printing can resume. See the documentation that came with the paper handling device for assistance.

+056#.64#;Z

The printer is unable to print the current job, because the specified tray (Z) is open or not inserted correctly. Re-insert the specified tray.
.1#&+0) 241)4#/PWODGT
&1016219'41(( /#07#.;(''& =6;2'?=5+<'?
Programs and fonts can be stored on the printers file system. At bootup time these entities are loaded into RAM. (These entities can take a long time to load into RAM depending on the size and number of entities being loaded.) The PWODGT specifies a sequence number indicating the current program being loaded.
Load the requested paper into Tray 1. Press [Go] if the desired paper is already loaded in Tray 1. Press [-Value+] to scroll through the available types and sizes. Press [Select] to accept the alternate type or size.

The data (dense text, rules, raster or vector graphics) sent to the printer was too complex. Press [Go] to print the transferred data. (Some data might be lost.) To print the job without losing data, from the Configuration Menu in the printer control panel, set 2#)'2416'%610, print the job, and then return 2#)'2416'%6#761. Do not leave 2#)' 2416'%610; it might degrade performance. If this message appears often, simplify the print job. Too much data was sent to the EIO card in the specified slot (Z). An improper communications protocol may be in use. Press [Go] to clear the message. (Data will be lost.) Check the host configuration. If this message persists, contact an HP-authorized service or support provider. (See the HP Support pages at the front of this users guide.)

'+1Z $7(('418'4(.19

Printer Messages (Continued) Message Explanation or Recommended Action Too much data was sent to the parallel port. Check for a loose cable connection and be sure to use a high-quality cable. (Some non-HP parallel cables might be missing pin connections, or might otherwise not conform to the IEEE-1284 specification.) This error can occur if the driver you are using is not IEEE-1284 compliant. For best results, use an HP driver that came with the printer. Press [Go] to clear the error message. (Data will be lost.) If this message persists, contact an HP-authorized service or support provider. (See the HP Support pages at the front of this users guide.)

2#4#.'.+1 $7(('418'4(.19

5'4+#.+1 $7(('418'4(.19
Too much data was sent to the serial port. Make sure the correct serial pacing option is selected from the I/O Menu in the printers control panel. Print a menu map and verify that the serial pacing item (from the I/O Menu in the printers control panel) matches the setting on the computer. Press [Go] to clear the error message. (Data will be lost.) If this message persists, contact an HP-authorized service or support provider. (See the HP Support pages at the front of this users guide.)
$#&5'4+#. 64#05/+55+10
The printer encountered an error while transferring data from the computer. The error might have occurred for several reasons: The computer was powered on or off while the printer was online. There was a network problem (if applicable). The printers baud rate or parity was not the same as the computers. (The baud rate tells the printer how fast information will be transferred from the computer to the printer.) Make sure the printer is set for the same baud rate as the computer. The serial baud rate setting can be accessed from the I/O Menu in the printers control panel. Press [Go] to clear the error message and continue printing.

'+1Z$#& 64#05/+55+10

The connection has been broken between the printer and the EIO card in the specified slot. Press [Go] to clear the error message and continue printing.
Printer Messages (Continued) Message Explanation or Recommended Action The paper size you are trying to print is not the same as the settings for the tray. Make sure that all trays are correctly adjusted for size. (The printer will continue trying to print the job until size settings are correct.) If you are trying to print from Tray 1, make sure the printers control panel setting for paper size is correctly configured. If you are trying to print from the optional 500-sheet tray, be sure to set the paper size dial to match the paper size loaded in the tray. After performing the actions above, press [Go]. The page containing the error will automatically be reprinted. (Or, you might want to press [Cancel Job] to clear the job from the printers memory.)

70':2'%6'& 2#2'45+<'

Z 24+06'4'4414

24'55)161 %106+07' Z(75'4'4414
A temporary printing error occurred. Press [Go]. The page containing the error will automatically be reprinted. If this message persists, contact an HP-authorized service or support provider. (See the HP Support pages at the front of this users guide.)
An internal error has occurred. Turn the printer off, and then turn the printer on. The message might clear, and then reappear when the next print job is sent. If this message persists, contact an HP-authorized service or support provider. (See the HP Support pages at the front of this users guide.)

ZQTZ 24+06'4'4414

Printer Messages (Continued) Message Explanation or Recommended Action There is a problem with the printers memory. The DIMM that caused the error will not be used. Values of Z, [, and \\ are as follows: x = DIMM type 0 = ROM 1 = RAM 0 = Internal memory (ROM or RAM) 1 to 3 = DIMM slots 1, 2, or 3

Z[\\ 24+06'4'4414

y = Device location
zz = Error number You might need to replace the specified DIMM. Turn the printer off, and then replace the DIMM that caused the error. If this message persists, contact an HP-authorized service or support provider. (See the HP Support pages at the front of this users guide.)

24+06'4'4414

24'55)161 %106+07' ZZ ZQTZ 24+06'4'4414
A temporary printing error occurred. Turn the printer off, and then turn the printer on. If this message persists, contact an HP-authorized service or support provider. (See the HP Support pages at the front of this users guide.) There is a problem with the printers memory. The Z value refers to the location of the problem: 0 = Internal memory 1 to 3 = DIMM slots 1, 2, or 3 You might need to replace the specified DIMM. If this message persists, contact an HP-authorized service or support provider. (See the HP Support pages at the front of this users guide.)
A temporary printing error occurred. Turn the printer off, and then turn the printer on. If this message persists, contact an HP-authorized service or support provider. (See the HP Support pages at the front of this users guide.)
Printer Messages (Continued) Message Explanation or Recommended Action An error occurred in an external paper handling device. Press [Go] to clear the message. If the message will not clear, turn the printer off, and then turn the printer on. If this message persists, contact an HP-authorized service or support provider. (See the HP Support pages at the front of this users guide.)

1 1

4. Turn over the stack of paper in the tray. Also try rotating the paper 180. 5. Check the paper (or other print media) type and quality. 6. Check the printers environment. 7. Make sure paper is loaded correctly and that the guides fit properly against the paper stack. 8. Print to a different output bin. 9. Adjust the toner density setting. 10. Change the fuser mode setting to High or choose rough paper type from the printer driver. 11. Redistribute the toner in the toner cartridge. 12. Install a new HP toner cartridge. (See instructions with the toner cartridge.) 13. To alternate small and standard paper, from the Configuration Menu set

5/#.2#2'452''&5.19.

14. After trying all the steps suggested above, contact an HP-authorized service or support provider. (See the HP Support pages at the front of this users guide.)
1.Paper might be too smooth.
Determining Printer Problems
Troubleshooting Flowchart
If the printer is not responding properly, use the flowchart to determine the problem. If the printer does not pass a step, follow the corresponding troubleshooting suggestions. If you cannot resolve the problem after following the suggestions in this users guide, contact an HP-authorized service or support provider. (See the HP Support pages at the front of this users guide.)
Macintosh users: For more troubleshooting information, see page 90.
Does the control panel display READY?

Go to step

The display is blank and the printers fan is off.
The display is blank but the printers fan is on.
The display is in the wrong language.
The display shows garbled or unfamiliar characters.
A message other than 4'#&; is displayed.
Check the power cord connections and the power switch.
Press any control panel key to see if the printer responds. Turn the printer off, Plug the printer and then turn the into a different printer on. If this outlet. does not work, contact an Check that the HP-authorized power supplied to service or the printer is support provider. steady, and (See the HP meets printer Support pages at specifications the front of this (page A-14). users guide.)
Turn the printer off. Hold down [Select] while turning the printer on. Press [-Value+] to scroll through the available languages. Press [Select] to save the desired language as the new default. Press [Go] to return to 4'#&;.
Make sure the Go to page 72. desired language is selected from the control panel. Turn the printer off, and then turn the printer on.

Adjust the print resolution (page B-6). Check that REt is on (page B-6).
If you are trying to print A4 paper, the side guides in the tray might have Go to page 82. slipped out of place. (Make sure the side guides are locked into position.) If you are having problems printing custom-size paper, see page 46. If pages are wrinkled or curled, or if the image is skewed on the page, see page 82.
5 Does the printer select the proper trays,
output locations, and paper handling accessories?
YES For other problems, check the Contents, the Index, or the printer software help.
The printer pulls from the wrong tray.
An optional accessory is not working properly.
Make sure paper trays are correctly configured for paper size and type (page 52). Print a configuration page to see current tray settings (page 94). Make sure the tray selection (or paper type) in the printer driver or software application is set correctly. (The printer driver and software application settings override the printers control panel settings.) If you do not want to print from Tray 1, remove any paper loaded in the tray or change the 64#;/1&' setting to %#55'66' (page 50). By default, paper loaded in Tray 1 will be printed first. If you want to print from Tray 1, but cannot select the tray from a software application, see page 50.
Print a configuration page to verify that the accessory is installed properly and is functional (page 94). Configure the printer driver for the installed accessories (see the software help). Turn the printer off, and then turn the printer on. Verify that you are using the correct optional accessory for the printer. If the optional duplexer will not duplex, check that the rear output bin is closed. If the optional duplexer will not duplex, you might need to install more memory (page C-1).

Go to page 72.

Troubleshooting Flowchart for Macintosh Users
Can you print from a software application?
Print a short document from a software application. YES Go to step 2.

Parity HP LaserJet Serial Data Format Serial Interface Protocol (handshaking)
Software Flow Control (software handshaking) Hardware Flow Control (hardware handshaking)
Hewlett-Packard offers the following serial cables and adapter for use with the printer:
HP Part Number C2932A C2933A C2909A Description 9 to 9-pin M/F RS-232 Serial Cable, 3m 9 to 25-pin M/F RS-232 Serial Cable, 3m 9 to 25-pin M/F Serial Cable Adapter
With the C2909A serial cable adapter installed on the printer, you can connect a 25-pin cable connector to the printer. The adapter pin connections are shown below.
25 to 9 Pin Adapter (C2909A)
Standard DB-25 (female adapter end) 2- Transmit Data 3- Receive Data 6- Data Set Ready 7- Signal Ground 20- Data Terminal Ready Printer DB-9 (male adapter end) 2- Transmit Data 3- Receive Data 4- Data Set Ready 5- Signal Ground 6- Data Terminal Ready
DB-9 Serial Cable Pin Outs
Computer DB-9 2- Receive Data 3- Transmit Data 4- Data Terminal Ready 5- Ground 6- Data Set Ready 8- Clear to Send Printer DB-9 (male cable end) 2- Transmit Data 3- Receive Data 4- Data Set Ready 5- Ground 6- Data Terminal Ready 8- Data Terminal Ready
DB-25 Serial Cable Pin Outs
Computer DB-25 3- Receive Data 2- Transmit Data 20- Data Terminal Ready 7- Ground 6- Data Set Ready 5- Clear to Send Printer DB-9 (male cable end) 2- Transmit Data 3- Receive Data 4- Data Set Ready 5- Ground 6- Data Terminal Ready 8- Data Terminal Ready
The pin outs for the computer end are typical pin numbers. The actual pin numbers for your computer may be different. Check the documentation for your computer to verify the proper pin outs. Pins not shown are not used by the printer.
You can perform most routine printing tasks from the computer through the printer driver or software application. This is the most convenient way to control the printer, and will override the printers control panel settings. See the help files associated with the software, or for more information on accessing the printer driver, see page 15. You can also control the printer by changing settings in the printers control panel. Use the control panel to access printer features not supported by the printer driver or software application.

HP disposes of returned products in an environmentally sound manner. Many of the functional parts are recovered, tested, and reused as fully-warrantied service parts. Used parts are not placed into new product manufacturing. The remainder of the product parts are recycled, if possible. For product take-back information, contact your local HP Sales and Service Office (page 103).
Europe Only: The printer is suited for the use of recycled papers when the paper meets the guidelines outlined in the HP LaserJet Printer Family Paper Specifications Guide. The printer is suited for the use of recycled paper according to DIN 19 309. All Other Countries: The printer is suited for the use of recycled papers when the paper meets the guidelines outlined in the HP LaserJet Printer Family Paper Specifications Guide.
To ensure printer longevity, HP provides the following: Extended Warranty HP SupportPack covers the printer and all HP-supplied internal components. It is a three-year warranty from the date of purchase. HP SupportPack must be purchased by the customer within 30 days of product purchase. Information on HP SupportPack is available by calling your local HP FIRST number. (See the HP Support pages at the front of this users guide.) Spare parts and consumable supplies for this product will be made available for at least five years after production has stopped.
Spare Parts and Consumables Availability
Toner Material Safety Data Sheet
The Toner Material Safety Data Sheet can be obtained by calling your local HP FIRST number. (See the HP Support pages at the front of this users guide.)
Declaration of Conformity
according to ISO/IEC Guide 22 and EN45014 Manufacturer's Name: Manufacturer's Address: declares, that the product Product Name: Model Numbers: Product Options:

Safety: EMC:

Hewlett-Packard Company 11311 Chinden Boulevard Boise, Idaho 83714-1021, USA HP LaserJet 4000, 4000 T, 4000 N, 4000 TN
C4118A, C4119A, C4120A, C4121A
conforms to the following Product Specifications:

duplex printing accessory (also called duplexer) enhanced input/output (EIO)
Mopier PCL PostScript Emulation preprinted printer driver printer driver help

See PS.

Having pre-designed forms already printed on the paper. Program files that allow a software application to communicate with the printer and use its features. On-screen instructions regarding the use of the printer driver.

printer software

Any or all of the software shipped with the printer. The printer is packaged with a compact disc containing the software needed to access all of the printers features. If the printer has been correctly set up, the appropriate software is already installed. On-screen instructions regarding the use of the printer software. Help screens which can be activated from the Help button (or a question mark symbol) in the printer software. HPs PostScript Level 2 Emulation (or Level 1 Emulation for Windows 3.1x). A printer language provided with the printer. In this users guide, paper size refers to the dimensions of a sheet of paper or other print media. A computer program or package developed for sale to the general public. In this users guide, paper source refers to the paper tray where paper or other print media is loaded. In this users guide, paper type refers to the unique properties of paper or other print media, such as rough, transparency, labels, etc. A paper tray that can be adjusted for many paper sizes. Text printed on the background of a page.

printer software help

size software application source type

universal tray watermark

Numerics
1200 dpi B-6 250-sheet tray loading 28 ordering 6 paper specifications A-3 2-sided printing guidelines 32 with duplex printing accessory 3134 2-up printing dpi B-6 3-hole punched paper duplexing 33 orientation 3536 500-sheet tray (4000/4000 N) loading 27 locating 4 ordering 6 paper orientation 36 paper specifications A-4 500-sheet tray (optional) loading 29 locating 5 ordering 6 paper orientation 36 paper specifications A-dpi B-6 language C-5 Append CR To LF setting B-10 Attention light 9 authorized dealers, see front pages Auto Continue setting B-13 Trays 2 and 3 (4000 T/4000 TN) A-3 card stock A-12 see also custom-size paper CFG ETalk setting B-20 CFG Network setting B-19 CFG Novell setting B-19 CFG TCP/IP setting B-20 changing control panel setting 11 I/O buffer size C-6 paper type and size 5253 characters escape D-3 misformed 83 Check Input Device message 73 checking installed memory C-4 printers configuration 9396 CFC usage E-2 Chooser, troubleshooting 90 choosing driver 16 Chosen Language Not Available message 73 cleaning paper path 61 printer 5960 cleaning page message B-7 using 61 Clearable Warnings setting B-13 clearing paper jams 6471 persistent messages 72 combining escape sequences D-3 commands, printer D-1D-7 PCL D-5D-7 selecting PCL fonts D-4 syntax D-2D-3 compact disc 12 Configuration Menu 72, B-11 B-15 configuration page printing 9495, B-2 sample 95 troubleshooting 85 configurations checking printers 9396 printer 3 printers current B-1 Configure Custom Paper

duplex printing accessory clearing paper jams 6970 locating 5 ordering 6 paper orientation 33 paper specifications A-5 print layout options 34 printing with 3134 troubleshooting 89 Duplex setting 32, B-4 duplexer, see duplex printing accessory duplexing guidelines 32 print layout options 34 with optional duplex printing accessory 3134
EconoMode setting B-7 EDO DIMMs, ordering 7 EIO cards installing C-7 locating C-7 ordering 7 EIO Menu B-19B-20 EIO x Bad Transmission message 79 EIO x Buffer Overflow message 77 electrical specifications A-14 emissions, acoustic A-15 Energy Star E-2 Env Feeder Load message 73 envelope feeder clearing paper jams 66 envelope specifications A-9 inserting 40 loading 41 locating components of 39 ordering 6 paper specifications A-5 printing with 3941 removing 40 sizes supported 39 Envelope Feeder Size setting B-3 Envelope Feeder Type setting B-3 envelopes clearing repeated jams 71 double-side-seams, printing with A-10 guidelines 37 margins A-11 printing 25 printing from Tray printing margins 37 printing with adhesive strips or flaps A-10 problems with 37 quality A-9
sizes 39 specifications A-9 storing A-11 wrinkled, correcting 37, A-9 environmental product stewardship E-2E-7 environmental specifications A-14A-15 equivalent weights to US paper A-7 error log, see event log error messages 7281 clearing repeated messages 72 escape characters entering in DOS D-3 examples D-2 escape sequences combining D-3 information on PCL font list 96 ETalk setting B-19 event log B-2 event log, displayed on configuration page 95 example configuration page 95 expandable memory, specifications A-15 expanding memory C-2C-4 extended warranty E-5
face-down output bin 24 face-up output bin 25 faded print, troubleshooting 83 FastRes 1200 B-6 FCC regulations E-1 features, printer 2 feeding paper, problems with 88, A-6 file directory B-2 Finlands laser statement E-9 500-sheet tray (4000/4000 N) loading 27 locating 4 ordering 6 paper orientation 36 paper specifications A-4 500-sheet tray (optional) loading 29 locating 5 ordering 6 paper orientation 36 paper specifications A-4 fixed-spaced fonts D-4 flaps on envelopes, printing with A-10 Flash Device Failure message 73 flash DIMMs accessory 5 locating 4
ordering 7 printing PCL font list 96 resident fonts 96 Flash File Operation Failed message 74 Flash File System Is Full message 74 Flash Is Write Protected message 74 flash memory, upgrading C-1 flowchart, troubleshooting for Macintosh 9091 printer errors 8491 fonts accessories for 5 fixed-spaced D-4 information about 96 installing and deleting 17 internal 96 locating additional memory 4 ordering DIMMs 7 printing list of 96 proportional-spaced D-4 selecting PCL D-4 soft 96 troubleshooting 91 FontSmart, see HP FontSmart format problems, troubleshooting 8788 frequent paper jams, clearing 71 Fuser Error message 79

printing multiple pages on one sheet 49 letterhead paper duplexing 33 orientation 3536 license for software 102 light paper, printing with 25 light printing setting toner density B-7 troubleshooting 83 lights control panel 9 turning off B-11 lines, troubleshooting 83 loading envelope feeder 41 envelopes in Tray paper trays 2630 Loading Program message 74 locating paper jams 64 locking control panel 19 locking out paper trays 52 loose toner, troubleshooting 83, A-6
Macintosh network cable kit, ordering 7 PPDs 13 printer drivers 13, 19 printing problems 9091 selecting alternate PPD 92 serial cable, ordering 7 software for 19 troubleshooting flowchart 9091 maintaining the printer 5561 Maintenance setting B-15 Manual Feed setting B-4 Manually Feed message 74 manually feeding paper 51 manuals, ordering 8 margins custom-size paper 46 envelopes 37, A-11 mass storage devices installing C-7 locating C-7 material safety data sheet E-6 maximum paper size custom-size paper 45 envelopes A-5, A-9 Tray 1 A-3 maximum paper sizes 500-sheet tray (optional) A-4 Trays 2 and 3 (4000 T/4000 TN) A-3 media, see paper memory allocated to languages C-5 changing I/O buffer size C-6 changing resource saving
Jam Recovery setting B-15 Japans VCCI statement E-8 JetAdmin, see HP JetAdmin JetSend, see HP JetSend Job Cancel key, see Cancel Job key JobMonitor, see HP JobMonitor

keys, control panel 10

labels clearing repeated jams 71 guidelines 42, 43 printing 25, 42, 43 quality A-8 specifications A-8 languages allocating memory to C-5 correcting 84 dedicating memory to B-12 selecting default B-11 switching 16 laser safety statement E-8 laser statement for Finland E-9 LaserJet paper, ordering 6 LaserJet Utility, see HP LaserJet Utility LaserWriter printer driver 19 latest drivers, obtaining 12 layout options duplexing 34
C-5 checking installation C-4 dedicating to printer languages B-12 flash DIMMs, upgrading C-1 information on configuration page 95 installation location 4 installing C-2C-4 installing mass storage device C-7 ordering 7 upgrading printers C-1 Memory Full Stored Data Lost message 74 Memory Settings Changed message 75 Memory Shortage Job Cleared message 75 Memory Shortage Page Simplified message 75 Menu key 10 menu map B-2 menu map, printing 11, 93 menu tree, see menu map menus, control panel B-1 B-21 messages, printer 7281 MEt B-13 Minimum Install option, installing driver 13 minimum paper size custom-size paper 45 envelopes A-5, A-9 Tray 1 A-3 minimum paper sizes 500-sheet tray (optional) A-4 Trays 2 and 3 (4000 T/4000 TN) A-3 misformed characters, troubleshooting 83 model number, locating 4 Mopier Mode setting B-14 MS Windows 3.1, 95, or NT help 16 network software 20 printer drivers 13 software 1517 multi-purpose paper, ordering 6 multi-purpose tray, see Tray 1

networks installing HP JetAdmin 20 locating memory 4 ordering cards 7 ports, locating 4 software for 12, 20 troubleshooting cables 86 troubleshooting Macintosh 90
troubleshooting print problems 86 no jobs print, troubleshooting 86 Novell NetWare 20 Novell setting B-19 n-up printing 49 NVRAM Error Check Settings message 81 NVRAM Full Check Settings message 81
Offline message 75 online services, see front pages operating temperature A-15 optional 500-sheet tray loading 29 locating 5, 6 paper orientation 36 paper specifications A-4 optional accessories troubleshooting 89 verifying installation 9495 warranty 9798 optional duplex printing accessory clearing paper jams 6970 locating 5 paper orientation 33 paper specifications A-5 print layout options 34 printing with 3134 troubleshooting 89 optional envelope feeder clearing paper jams 66 inserting 40 loading 41 locating 5 printing with 3941 removing 40 optional paper tray loading 29 printing card stock 4547 Orientation setting B-9 orientation, paper 33 special types 3536 OS/2 printer drivers 14 output areas, clearing paper jams 68 output bin 2425 output locations, troubleshooting 89 Override A4 With Letter setting B-4 overriding printer settings 15 ozone production E-2
Page Protect setting B-13 page skew, troubleshooting 83
Page Too Complex message 77 paper card stock specifications A-11 changing type and size clearing jams 6471 converting paper weights A-7 creases, correcting A-6 curl, troubleshooting A-6 custom sizes, printing guidelines 46 guidelines for A-6 heavy A-11 HP brand 6 jams, correcting A-6 manually feeding 51 optional 500-sheet tray, specifications for A-4 ordering 6 orientation 36 printing by type and size printing guidelines A-6 problems with A-6 recycling E-5 sizes supported A-3A-5 special types, orientation 3547 specifications A-2A-12 Tray 1, specifications for A-3 Tray 2 (4000/4000 N), specifications for A-4 Trays 2 and 3 (4000 T/4000 TN), specifications for A-3 types supported A-5 using recycled E-5 weight equivalence table A-7 weight specifications A-3 Paper Handling Menu B-3B-5 Paper Jam message 77 paper jams, clearing 6471 duplexer 6970 envelope feeder 66 input tray areas 65, 6566 output areas 68 repeated jams 71 top cover area 67 Tray paper jams, locating 64 paper level indicator, locating 4 Paper Path Open Please Close It message 73 paper path test B-2 paper path, cleaning 61 Paper setting B-8 paper trays clearing paper jams 6471 clearing repeated jams 71
current size settings 95 customizing Tray extension 26 loading 2630 locking out 52 multi-purpose 26 ordering 6 selecting from wrong tray 89 troubleshooting 89 Parallel Adv Function setting B-17 parallel cables, ordering 7 Parallel High Speed setting B-17 Parallel I/O Buffer Overflow message 78 parallel interface connectors, locating 4 parts, locating 4 PCL commands D-1, D-5D-7 printing font list 96 selecting fonts D-4 syntax D-2D-3 PCL 5e drivers 13 function 16 PCL 6 drivers 13 function 16 PCL font list B-2 PCL Font Number setting B-9 PCL Font Pitch setting B-9 PCL Font Point Size setting B-10 PCL Font Source setting B-9 PCL Memory message C-5 PCL Memory setting B-12 PCL Symbol Set setting B-10 Perform Printer Maintenance message 75 permanent fonts downloaded 96 setting B-9 Personality setting B-11 Personality setting, configuring 86 photoconductive drum E-3 physical dimensions, printers A-13 pin connections A-17 pin outs serial cables A-18 pitch/point information 96 PJL commands D-1 ports locating 4 troubleshooting 86 postcards A-11 see also custom-size paper 45 PostScript emulation, see PS power connections, locating 4 power consumption A-14