Appendix C Service and Support
Hewlett-Packard limited warranty statement. 193 Limited warranty for print cartridge life. 195 Transfer unit and fuser warranty. 196 HP maintenance agreements. 197 On-site service agreements. 197 Extended warranty. 197
Appendix D Printer specifications Appendix E Regulatory information
FCC regulations. 201 Environmental product stewardship program. 202 Protecting the environment. 202 Ozone production. 202 Energy consumption. 202 Paper use. 202 Plastics. 202 HP LaserJet Printing Supplies. 202 HP Printing Supplies Returns and Recycling Program Information. 203 Recycled paper. 203 Material restrictions. 203 Material Safety Data Sheet (MSDS). 203 For more information. 203 Declaration of Conformity. 204 Safety statements. 205 Laser safety. 205 Canadian DOC regulations. 205 EMI statement (Korea). 205 VCCI statement (Japan). 205 Laser Statement for Finland. 205

Glossary Index

Printer basics
This chapter contains information on becoming familiar with the printer features. The following topics are covered:
Quick access to printer information Printer configurations Printer features Walk around Printer software Print media specifications
Quick access to printer information

World Wide Web links

Printer drivers, updated HP printer software, product information, and support may be obtained from the following URL:
http://www.hp.com/support/lj5500 In China: ftp://www.hp.com.cn/support/lj5500 In Japan: ftp://www.jpn.hp.com/support/lj5500 In Korea: http://www.hp.co.kr/support/lj5500 In Taiwan: http://www.hp.com.tw/support/lj5500 or the local driver website: http://www.dds.com.tw United States: http://www.hp.com/go/ljsupplies Worldwide: http://www.hp.com/ghp/buyonline.html http://www.hp.com/go/accessories
Printer drivers may be obtained from the following sites:

To order supplies:

To order accessories:

User guide links

Walk around Replacing supplies
Where to look for more information
Several references are available for use with this printer. See http://www.hp.com/support/ lj5500.

The HP Jetdirect Printer Installer for UNIX is a simple printer installation utility for HP-UX and Solaris networks. It is available for download from HP Customer Care Online at http://www.hp.com/support/net_printing.

Utilities

The HP Color LaserJet 5500 series printer is equipped with several utilities which make it easy to monitor and manage the printer on a network.

Embedded Web server

This printer is equipped with an embedded Web server, which allows access to information about printer and network activities. A Web server provides an environment in which web programs may run, much in the same way that an operating system, such as Windows, provides an environment for programs to run on your PC. The output from these programs can then be displayed by a Web browser, such as Microsoft Internet Explorer or Netscape Navigator. When a Web server is embedded, that means it resides on a hardware device (such as a printer) or in firmware, rather than as software that is loaded on a network server. The advantage of an embedded Web server is that it provides an interface to the printer that anyone with a network-connected PC and a standard Web browser can access. There is no special software to install or configure, but you must have a supported Web browser on your computer. To access the embedded Web server, type the IP address for the printer. (To find the IP address, print a configuration page. For more information about printing a configuration page, see Printer information pages. Features The HP embedded Web server allows you to view printer and network card status and manage printing functions from your PC. With the HP embedded Web server, you can do the following:
view printer status information determine the remaining life on all supplies and order new ones view and change tray configurations view and change the printer control panel menu configuration view and print internal pages receive notification of printer and supplies events add or customize links to other Web sites select the language in which to display the embedded Web server pages view and change network configuration view support content that is printer specific and specific to the printers current state.

TCP/IP configuration cannot be disabled on the HP Color LaserJet 5500 printer.

To disable IPX/SPX

Note Do not disable this protocol if Windows 95/98, Windows NT, Me, 2000, and XP systems will be printing to the printer using IPX/SPX. 1. Press 2. Press 3. Press 4. Press 5. Press 6. Press 7. Press 8. Press 9. Press 10. Press 11. Press to enter the MENUS. to highlight CONFIGURE DEVICE. to select CONFIGURE DEVICE. to highlight I/O. to select I/O. to highlight EIO X (where X = 1, 2, or 3). to select EIO X. to highlight IPX/SPX. to select IPX/SPX. to select ENABLE. to highlight OFF.
12. Press to select OFF. The control panel displays a message that the setting has been saved and displays an option to re-enable IPX/SPX. 13. Press the PAUSE/RESUME button to return to the Ready state.

To disable AppleTalk

1. Press 2. Press 3. Press 4. Press 5. Press 6. Press 7. Press 8. Press 9. Press to enter the MENUS. to highlight CONFIGURE DEVICE. to select CONFIGURE DEVICE. to highlight I/O. to select I/O. to highlight EIO X (where X = 1, 2, or 3). to select EIO X. to highlight APPLETALK. to select APPLETALK.
to select ENABLE. to highlight OFF.
12. Press to select OFF. The control panel displays a message that the setting has been saved and displays an option to re-enable AppleTalk. 13. Press the PAUSE/RESUME button to return to the Ready state.

To disable DLC/LLC

1. Press 2. Press 3. Press 4. Press 5. Press 6. Press 7. Press 8. Press 9. Press 10. Press 11. Press to enter the MENUS. to highlight CONFIGURE DEVICE. to select CONFIGURE DEVICE. to highlight I/O. to select I/O. to highlight EIO X (where X = 1, 2, or 3). to select EIO X. to highlight DCL/LLC. to select DCL/LLC. to select ENABLE. to highlight OFF.
12. Press to select OFF. The control panel displays a message that the setting has been saved and displays an option to re-enable DLC/LLC. 13. Press the PAUSE/RESUME button to return to the Ready state.

Parallel configuration

The HP Color LaserJet 5500 printer supports network and parallel connections at the same time. A parallel connection is made by connecting the printer to the computer using a bidirectional parallel cable (IEEE-1284 compliant) with a c-connector plugged into the printers parallel port. The cable can be a maximum of 10 meters (30 feet) long. When used to describe a parallel interface, the term bidirectional indicates that the printer is able to both receive data from the computer and send data to the computer through the parallel port.

Parallel port connection

c-connector parallel port
To use the enhanced capabilities of the bidirectional parallel interface such as bidirectional communication between the computer and printer, faster transfer of data, and automatic configuration of printer drivers, ensure that the most recent printer driver is installed. For more information, see Printer drivers.

HP ImageREt 2400

HP ImageREt 2400 is a technology that provides you with the best color print quality without having to change driver settings or make trade-offs between print quality, performance, and memory. ImageREt 2400 produces photorealistic images. ImageREt 2400 provides 2400 dpi color laser-class quality through a multilevel printing process. This process precisely controls color by combining up to four colors within a single dot and by varying the amount of toner in a given area. As a result, ImageREt 2400, together with the 600-by-600 dpi engine resolution, creates millions of smooth colors.

Paper selection

For the best color and image quality it is important to select the appropriate paper type from the software printer menu or from the front panel. See Selecting print paper.

Color options

Color options enable optimal color output automatically for diverse types of documents. Color options use object tagging, which allows optimal color and halftone settings to be used for different objects (text, graphics, and photos) on a page. The printer driver determines which objects are used on a page and uses halftone and color settings that provide the best print quality for each object. Object tagging, combined with optimized default settings, produces great color out of the box. In the Windows environment, the Automatic and Manual color options are on the Color tab in the printer driver.
Standard red-green-blue (sRGB) is a world-wide color standard originally developed by HP and Microsoft as a common color language for monitors, input devices (scanners, digital cameras), and output devices (printers, plotters). It is the default color space used for HP products, Microsoft operating systems, the World Wide Web, and most office software sold today. sRGB is representative of the typical Windows PC monitor today and the convergence standard for high-definition television. Note Factors such as the type of monitor you use and the rooms lighting can affect the appearance of colors on your screen. For more information, see Matching colors.

Chapter 6 Color

The latest versions of Adobe PhotoShop, CorelDRAW, Microsoft Office, and many other applications use sRGB to communicate color. Most importantly, as the default color space in Microsoft operating systems, sRGB has gained broad adoption as a means to exchange color information between applications and devices using a common definition that assures typical users will experience greatly improved color matching. sRGB improves your ability to match colors between the printer, the PC monitor and other input devices (scanner, digital camera) automatically, without the need to become a color expert.
Printing in four-colors (CMYK)

Printer Status and Alerts
See Using printer Status and Alerts (for directly connected printers) for general information about Printer Status and Alerts. See the embedded Web server Help system for details on alerts and how to set them up.

Periodic cleaning

To ensure the printer continues to function properly throughout its life, periodic cleaning is necessary. One area of the printer that must be cleaned periodically is the overhead transparency (OHT) and 2-sided printing (duplex) sensor. The OHT sensor detects and ensures that the printer uses the correct print mode. The sensor also corrects for paper skew on the second side of the page during 2-sided (duplex) printing. The static discharge comb at the top of the printer also needs periodic cleaning. A brush to clean the static discharge comb is stored inside the front cover.
When to clean the OHT sensor
The printer control panel reports paper is being used instead of the desired transparency. The images on the front and back of the printed page do not align.

To clean the OHT sensor

Note If these instructions do not remedy the OHT and 2-sided printing (duplex) problems, contact HP support at http://www.hp.com/support. 1. Lift the top cover of the printer.
3. Remove the cyan print cartridge from the printer.
Do not place the cyan print cartridge on the transfer unit while it is open. If the transfer unit is damaged, severe print quality problems may result. 4. Remove the OHT sensor cleaning brush from the base of the printer.
5. Insert the brush into the base notch and brush from right to left four or five times.
Do not brush back and forth over the sensor. This will smear dust over the sensor and cause printer errors. 6. Replace the OHT sensor cleaning brush into the base of the printer. 7. Align the cyan print cartridge with the tracks inside the printer and insert the cartridge until it is completely seated. 8. Close the front cover, and then close the top cover.

Problemsolving

This chapter describes what to do if problems arise with your printer. The following topics are covered: Basic troubleshooting checklist
Control panel message types Control panel messages Paper jams Common causes of paper jams Clearing paper jams Paper handling problems Printer response problems Printer control panel problems Color printing problems Incorrect printer output Software application problems Print quality troubleshooting
Basic troubleshooting checklist
The time required to download a print job from the computer and to process the job depends on the following variables: If you are experiencing problems with the printer, this checklist may help identify the cause of the problem.

Recommended action 1. 2. Force a calibration by selecting Calibrate Now from from the Print Quality menu. If the message persists, contact HP Support. to continue.
DATA RECEIVED To print last page press Deleting. <JOB NAME> DISK DEVICE FAILURE alternates with Ready For menus press
The printer received data and is waiting for a form feed. When the printer receives another file, the message should disappear. The printer is currently deleting the stored job. A device failure has occurred on the specified drive.
No action necessary. 1. 2. 3. 4. Printing may continue for jobs that do not require access to the disk drive. To clear the message, turn the printer off and then back on. If the message persists, remove and re-install the EIO disk drive. If the message persists, replace the EIO disk drive. Printing may continue. Turn the printer off and then back on. If the message reappears, there may be a problem with the software application. Use the HP Web Jetadmin software to delete files from the EIO disk drive and try again. To remove this message from the display, turn the printer off and then back on. To enable writing to the disk, turn off write protection, using HP Web Jetadmin. To remove this message from the display, turn the printer off and then back on.
DISK FILE OPERATION FAILED alternates with Ready For menus press DISK FILE SYSTEM IS FULL alternates with Ready For menus press DISK IS WRITE PROTECTED alternates with Ready For menus press Doors open. Test aborted. EIO DISK X initializing EIO DISK X NOT FUNCTIONAL For help press EIO DISK X spinning up
The printer received a PJL file system command that attempted to perform an illogical operation (for example, to download a file to a non-existent directory).
The printer received a PJL file system command that attempted to store something on the file system but was unsuccessful because the file system is full.
The file system device is protected and no new files can be written to it.
A printer door has been opened during a test. The test has been aborted. The EIO disk device in slot X is initializing. The EIO disk in slot X is not working correctly.

Close the door and restart the test.
No action necessary. Remove the EIO disk from the slot indicated and replace with a new EIO disk drive.
The EIO disk device in slot X is spinning up its platter.
Control panel message Event log empty
Description SHOW EVENT LOG was selected from the control panel, and the event log is empty. A device failure has occurred on the specified storage device.
Recommended action No action necessary.
FLASH DEVICE FAILURE alternates with Ready For menus press

1. 2. 3. 4.

Printing may continue for jobs that do not require the Flash DIMM. To remove this message from the display, turn the printer off and then back on. If the message persists, remove and re-install the Flash DIMM. If the message persists, replace the Flash DIMM.
Flash disk X initializing Do not power off FLASH FILE OPERATION FAILED alternates with Ready For menus press FLASH FILE SYSTEM IS FULL alternates with Ready For menus press FLASH IS WRITE PROTECTED alternates with Ready For menus press Genuine HP supplies installed
The new flash DIMM installed in slot X is initializing.
Printing may continue. Turn the printer off and then back on. If the message reappears, there may be a problem with the software application. Use HP Web Jetadmin software to delete files from the Flash Memory and try again. To remove this message from the display, turn the printer off and then back on.
The file system is protected and no new files can be written to it.
To enable writing to the Flash Memory, turn off write protection, using HP Web Jetadmin. To remove this message from the display, turn the printer off and then back on.
A new HP cartridge has been installed. The printer returns to the Ready state after approximately 10 seconds. An incorrect cartridge is installed in a slot and the cover is closed.
INCORRECT <COLOR> CARTRIDGE alternates with For help press Incorrect PIN INCORRECT SUPPLIES For status press
for help. to step through the

Press and instructions.

To exit help, press.
The wrong PIN was entered. At least one supply item is incorrectly positioned in the printer and another supply item is missing, incorrectly placed, out, or low.
Re-enter PIN correctly. After three incorrect PIN entries, the printer will return to Ready. 1. 2. 3. 4. Press and then press for help.
Follow the instructions on the display to locate and replace the incorrect supply. Press and instructions. to step through the
Control panel message Initializing
Description This message is displayed when the printer is turned on, as soon as the individual tasks begin intialization. This message is displayed when the printer is turned on to show that permanent storage is being made ready for use. Tray X must be inserted or closed before the current job can be printed.

This message precedes all other processing tasks, or appears when the printer receives non-printable data. The printer is currently processing a job but is not yet picking pages. When paper motion begins, this message will be replaced by a message that indicates which tray the job is being printed from. The printer is online and ready for data. No status or device attendance messages are pending at the display.
Processing. <JOB NAME>
Ready Diagnostics mode To exit press Cancel Job key Ready For menus press Receiving upgrade
The printer is online and ready for data. No status or device attendance messages are pending at the display. A firmware upgrade is in progress.
Do not turn the printer off until the printer returns to Ready.
Control panel message REINSTALL <COLOR> CARTRIDGE alternates with For help press
Description The cartridge is not fully seated.
Recommended action 1. 2. 3. 4. Press for detailed information.
Follow the instructions on the display to reinstall the cartridge. Press and instructions. to step through the
To exit help, press. Press to display which cartridges are not fully seated. Follow the instructions on the display to reinstall the cartridge(s). Press and instructions. to step through the
REINSTALL SUPPLIES alternates with For status press
One or more cartridges are not fully seated.
REMOVE ALL PRINT CARTRIDGES To exit press Cancel Job key REMOVE AT LEAST 1 PRINT CARTRIDGE To exit press Cancel Job key REPLACE <COLOR> CARTRIDGE alternates with For help press
The printer is executing a Component Test and the component selected is Belt Only.
Remove all print cartridges. After diagnostics are complete, reinstall all print cartridges.
The printer is executing a Disable Cartridge Check or Component Test where the component selected is CARTRIDGE MOTOR. The identified print cartridge has reached the end of life. Printing will not continue until the cartridge is replaced.
Remove one print cartridge. After the test is complete, reinstall the print cartridge.
Follow the instructions on the display to locate and install the missing or incorrectly installed print cartridge. Press and instructions. to step through the
Supplies ordering information is also available from the embedded Web server. See Using the embedded Web server for more information. REPLACE FUSER KIT For help press The fuser kit is at end of life. 1. 2. 3. 4. 5. Press for help.
Follow the instructions on the display to locate and install the fuser kit. Answer Yes to the question, Is this a new fuser kit? Press and instructions. to step through the
Control panel message REPLACE SUPPLIES For status press
Description At least one supply item is out and needs to be replaced and another supply item is either out or low.

ZZ Error Number

0 Unsupported memory 1 Unrecognized memory 2 Unsupported memory size 3 Failed RAM test 4 Exceeded maximum RAM size 5 Invalid DIMM speed
Control panel message 55.X PRINTER ERROR For help press alternates with 55.X PRINTER ERROR To continue press 57.X PRINTER ERROR To continue turn off then on 58.X PRINTER ERROR For help press alternates with 58.X PRINTER ERROR To continue turn off then on 59.X PRINTER ERROR For help press alternates with 59.X PRINTER ERROR To continue turn off then on 62 NO SYSTEM To continue turn off then on 64 PRINTER ERROR For help press alternates with 64 PRINTER ERROR To continue turn off then on
Description A printer command error has occurred.
Recommended action 1. 2. 3. Press to continue.
A printer fan error has occurred.
A memory tag error was detected.
A printer motor error has occurred.
Note This message might also appear if the transfer unit is missing or incorrectly installed. Ensure that the transfer unit is correctly installed.

No system was found.

Turn the printer off and then back on. If the message persists, contact HP Support. Turn the printer off and then back on. If the message persists, contact HP Support.

Scan buffer error.

Control panel message 68.X PERMANENT STORAGE ERROR For help press alternates with 68.X PERMANENT STORAGE ERROR To continue press 68.X PERMANENT STORAGE FULL For help press alternates with 68.X PERMANENT STORAGE FULL To continue press 68.X PERMANENT STORAGE WRITE FAIL To continue press
Description One or more printer settings saved in the non-volatile storage device is invalid and has been reset to its factory default. Pressing the button should clear the message. Printing can continue, but there may be unexpected behavior.
A non-volatile storage device is full. Pressing the button should clear the message. Printing can continue, but there may be unexpected behavior. X Description 0 for onboard NVRAM 1 for removable disk (flash or hard)

1. 2. 3. 4. 5. 1. 2. 3.

For 68.0 errors, turn the printer off and then back on. If a 68.0 error persists, contact HP Support. For 68.1 errors, use the HP Web Jetadmin software to delete files from the disk drive. For 68.1 errors that persist, contact HP Support. Press to continue.
Turn the printer off and then back on. If the problem persists, contact HP Support.
79.XXXX PRINTER ERROR To continue turn off then on 8X.YYYY EIO ERROR
A critical hardware error has occurred.
The EIO accessory card in slot X has encountered a critical error.

Paper jams

Use this illustration to troubleshoot paper jams in the printer. For instructions on clearing paper jams, see Clearing paper jams.

Paper jam locations (shown without optional Tray 3 or optional Tray 4)
5 top cover area duplex path paper path input path trays

Paper jam recovery

This printer automatically provides paper jam recovery, a feature that allows you to set whether the printer should attempt to automatically reprint jammed pages. The options are:
AUTO Printer will attempt to reprint jammed pages. OFF Printer will not attempt to reprint jammed pages.
During the recovery process, the printer may reprint several good pages that were printed before the paper jam occurred. Be sure to remove any duplicated pages.
To disable paper jam recovery
1. Press 2. Press to enter the MENUS. to highlight CONFIGURE DEVICE.
3. Press 4. Press 5. Press 6. Press 7. Press 8. Press 9. Press
to select CONFIGURE DEVICE. to highlight SYSTEM SETUP. to select SYSTEM SETUP. to highlight JAM RECOVERY. to select JAM RECOVERY. to highlight OFF. to select OFF.
10. Press the PAUSE/RESUME button to return to the Ready state. To improve print speed and increase memory resources, you may want to disable paper jam recovery. If paper jam recovery is disabled, the pages involved in a jam will not be reprinted.
Common causes of paper jams
The following table lists common causes of paper jams and suggested solutions for resolving them.
Issue Common causes of paper jams1
Cause Paper does not meet HP-recommended paper specifications. A supply item is installed incorrectly, causing repeated jams. You are reloading paper that has already passed through a printer or copier. An input tray is loaded incorrectly.
Solution Use only paper that meets HP specifications. See Supported paper weights and sizes. Verify that all print cartridges, the transfer unit, and the fuser are correctly installed. Do not use paper that has been previously printed on or copied. Remove any excess paper from the input tray. Be sure that it does not exceed the maximum stack height mark in the input tray. See Configuring input trays. Input tray guides are not adjusted correctly. Adjust input tray guides so they hold paper firmly in place without bending it. Remove paper, flex it, rotate it 180 degrees, or flip it over. Reload paper into the input tray. Do not fan paper. Reset the printer. Wait until the page completely settles in the output bin before removing it. Reset the printer and print the document again. Wait until the page completely settles in the output bin before removing it. Replace the paper. Remove the top sheet of paper. If the paper is heavier than 163 g/m2 (43 lb), it may not be picked from the tray. Replace the paper. This paper does not separate easily. You might need to feed single sheets from Tray 1.

The correct driver is not selected in the software application or printer driver. The printer is not properly configured. The computer port is not configured or is not working properly. The printer has not been correctly named for the network or for a Macintosh. Select the driver for PostScript Emulation for this printer in the software application or printer driver. See Changing printer control panel configuration settings. Run another peripheral connected to this port to verify that the port is working properly. Use the appropriate utility to name the printer on the network. For Macintosh, name the printer from within the Chooser menu.
Issue Printer is on but is not receiving data
Cause The printer Ready indicator light is not lit. The top cover is not closed properly. A printer message other than Ready appears on the printer control panel. The interface cable is not correct for this configuration.
Solution Press PAUSE/RESUME to return the printer to the Ready state. Close the top cover firmly. See Control panel messages. Select the correct interface cable for your configuration. See Parallel configuration or Enhanced I/O (EIO) configuration. Disconnect and reconnect the interface cable. See Changing printer control
The interface cable is not securely connected to both the printer and the computer. The printer is not configured correctly. The interface configurations on the printer configuration page do not match the configurations on the host computer. The computer is not working properly.
panel configuration settings
for configuration information. Configure the printer to match the computer configuration.
Try using an application that you know works properly to check the computer, or, if connected via the parallel port, in DOS, type Dir>Prn at the DOS command prompt. Run another peripheral connected to this port to verify that the port is working properly. Use the appropriate utility to name the printer on the network. For Macintosh, name the printer from within the Chooser menu.
The computer port that the printer is connected to is not configured or is not working properly. The printer has not been correctly named for the network or Macintosh.
Issue Unable to select the printer from the computer
Cause If you are using a switch box, the printer may not be selected for the computer. The printers Ready indicator light is not lit. A printer message other than Ready appears on the printer control panel. The correct printer driver is not installed in the computer. The correct printer and port are not selected on the computer. The network is not configured properly for this printer.
Solution Select the correct printer through the switch box. Press PAUSE/RESUME to return the printer to the Ready state. See Control panel messages. Install the correct printer driver. Select the correct printer and port. Use the network software to verify the printers network configuration, or consult with the network administrator. Connect the printer to a different power receptacle.

The power source receptacle is not working correctly.
Printer control panel problems
The following table lists common printer control panel problems and suggested solutions for resolving them. Printer control panel problems
Issue Control panel settings work incorrectly Cause The printer control panel display is blank or is not lit, even when the fan is running. Printer settings in the printing software application or printer driver differ from the printer control panel settings. Solution Fans may run while the printer is in Standby mode (off). Press the printers on/off button to turn the printer on. Confirm that the settings in the application and printer driver are appropriate. The application settings override the printer driver and control panel settings, and the printer driver settings override the control panel settings. Reselect the control panel settings, and then press. An asterisk (*) should appear to the right of the setting. Buffered data exists in the printer. Press to print the buffered data using current control panel settings and activate the new control panel settings. Consult the network administrator to coordinate changes to printer control panel settings. Tray 3 or Tray 4 appears as an option only if it is installed. Verify correct installation of Tray 3 or Tray 4. Verify that the printer driver configuration recognizes Tray 3 or Tray 4.
Control panel settings were not correctly saved after they were changed. The Data indicator light is lit, and there are no pages printing.
If the printer is on a network, another user may have changed printer control panel settings. Unable to select Tray 3 or Tray 4 (optional 500-sheet paper feeder) Tray 3 or Tray 4 (500-sheet paper feeder) does not appear as an input tray option on the configuration page or on the control panel. Tray 3 or Tray 4 does not appear as an option in the printer driver.

Color printing problems

The following table lists common color printing problems and suggested solutions for resolving them. Color printing problems

The printer returns to the Ready state after printing the print quality troubleshooting pages.
Working with memory and print server cards

Printer memory

The printer has five dual in-line memory module (DIMM) slots. Note For maximum flexibility in DIMM support, the formatter is designed with four 168-pin DIMM slots and a fifth 100-pin DIMM slot. Due to technical limitations, only four DIMMs can be loaded at a time, so the fifth DIMM slot (100-pin) is logically the same as the fourth DIMM slot (168-pin). The system can only have a DIMM installed on the fourth DIMM slot (168-pin) provided that no DIMM is installed in the fifth DIMM slot (100-pin) and vice versa. Use these DIMM slots to upgrade the printer with:
more printer memory - DIMMs are available in 64, 128, and 256 MB flash memory DIMMs - available in 4 MB; unlike standard printer memory, flash DIMMs can be used to permanently store downloaded items in the printer, even when the printer is off DIMM-based accessory fonts, macros, and patterns other DIMM-based printer languages and printer options
You may want to add more memory to the printer if you often print complex graphics or PostScript documents, or if you use many downloaded fonts. Additional memory also allows the printer to print multiple, collated copies at the maximum speed. Note Single in-line memory modules (SIMMs) used on previous HP LaserJet printers are not compatible with the printer.
To order DIMMs, see Supplies and accessories. Before ordering additional memory, see how much memory is currently installed by printing a configuration page.
Printing a configuration page
1. Press 2. Press 3. Press 4. Press 5. Press EN_WW to enter the MENUS. to highlight INFORMATION. to select INFORMATION. to highlight PRINT CONFIGURATION. to print the configuration page. Printer memory 179
Installing memory and font DIMMs
You can install more memory for the printer, and you can also install a font DIMM to allow the printer to print characters for languages such as Chinese or the Cyrillic alphabet. CAUTION Static electricity can damage DIMMs. When handling DIMMs, either wear an antistatic wrist strap, or frequently touch the surface of the DIMM antistatic package and then touch bare metal on the printer.

hp Color LaserJet series 5500 printer

environmental profile

published 9/03
Hewlett-Packard Company Shared Printer Organization POB 15 Boise, ID USA 83707-0015 product description
Model: HP Color LaserJet Series 5500 Printers
Models: Weight, Width x Depth x Height HP Color LaserJet 5500 (C9656A): 60 kg, 57.7 x 70.4 x 64.0 cm HP Color LaserJet 5500n (C7131A): 60 kg, 57.7 x 70.4 x 64.0 cm HP Color LaserJet 5500dn (C9657A): 60 kg, 57.7 x 70.4 x 64.0 cm HP Color LaserJet 5500dtn(C9658A): HP Color LaserJet 5500hdn (C9659A): 114 kg, 63.0 x 70.4 x 98.6 cm 129 kg, 63.0 x 70.4 x 111.8 cm
(Measurements provided are for a non-packaged product)
environmental certifications other features
This product conforms to the following voluntary environmental program criteria: ENERGY STAR (Version 3.0) Blue Angel (Version 2001)
HP has designed this product with the following additional features to help the user conserve resources: Inductive Fusing (fast turn-on)saves energy Automatic Two-Sided Printing (Duplexer Accessory)saves paper N-Up Printingsaves paper 1 year 1-5 years (Optional) 5 years after end of production 5 years after end of production
warranty, service & options
Standard Warranty: Extended Warranty: Spare Parts Available: Service Available:
The product can be upgraded, or its useful life extended as follows: Expandable Memory Optional Network Connectivity Optional Accessories (Automatic Duplexer, 500-Sheet Feeders, Network Connectivity Options, and EIO Hard Disk Drive)

operational data

Operational Mode: 21 pages-per-minute color or monochrome printing Power Consumption (Maximum level for all models): Operation: Ready: Sleep: Off: Operation: Ready: Chemical Emissions: (Per RAL-UZ 85, Annex 3,4,5) Ozone Styrene Dust Operation: 0.001 mg/m TLV/MAK=0.2 mg/m Operation: 0.001 mg/m TLV/MAK=85 mg/m Operation: 0.031 mg/m TLV=10mg/m inhalable particulate, 3mg/m respirable particulate; MAK=6mg/m <592 W <54 W <49 W (Per U.S. EPA ENERGY STAR Test Guidelines) <0.15 W 6.5 Bels (A) 4.9 Bels (A)
Acoustical Noise (LaserJet 5500): (declared sound power (LwAd) per ISO 7779/ISO 9296)
TLV: Threshold Limit Value established by the American Conference of Governmental Industrial Hygienists. MAK (Maximale Arbeitsplatz Konzentration): Maximum workplace concentration in the Federal Republic of Germany. Note: Tests are conducted using HP printing supplies. Results with other than HP supplies may differ.
product safety information product restricted materials
For chemical information about related HP printer supplies, please refer to Material Safety Data Sheets for these products at: http://www.hp.com/go/msds The information in this section refers to materials restricted by regulation or law and applies to parts, components and products sold by HP. This product does not contain: Asbestos Cadmium as a stabilizer, coloring agent or surface coating treatment. Lead carbonates or sulfates are not contained in any paint applied. Mercury (except lamps containing less than 10 mg) Chlorofluorocarbons (CFCs), halons, HCFCs, HBFCs, 1,1,1 trichloroethane, carbon tetrachloride or methyl bromide. Chlorinated or brominated dioxins or furans are not present at a concentration that is currently prohibited by law. Polychlorinated biphenyls (PCB) or polychlorinated terphenyls (PCT).

For additional product material information about this product, see additional product materials below. For product material information for associated batteries and packaging, see batteries and packaging, below.
additional product materials batteries packaging
Plastic parts do not contain polybrominated biphenyls (PBBs) or polybrominated biphenyl ethers (PBBEs) (also known as polybrominated biphenyl oxides (PBBOs)). Halogenated flame-retardants are not used in the housing plastics. This product does not contain batteries. Packaging materials do not contain lead, mercury, cadmium or hexavalent chromium as an intentionally added element. The sum concentration of incidental lead, mercury, cadmium and hexavalent chromium in the packaging for this product is less than 100mg/kg. No chlorofluorocarbons (CFCs), halons, HCFCs, HBFCs, 1,1,1 trichloroethane, carbon tetrachloride or methyl bromide are used in plastic foam packaging materials.
Plastic packaging materials are marked according to ISO 11469 or DIN 6120 standards.
Packaging Weight (LaserJet 5500 model): Corrugate/Paper1 Wood Polypropylene Foam Other Plastics
Weight: 15.9 kg Weight: 10 kg Weight: 5.9 kg Weight: 0.1 kg
Made with recycled paper. Actual proportions of recycled content will vary depending on geographic location.
HP designs packaging to be recyclable where practical. The recyclability of the packaging depends on the availability of municipal recycling programs for the packaging used. To ensure compliance with local packaging take-back requirements, in the following European countries, HP is a member of a packaging recovery scheme. Some countries are operating a Green Dot system as indicated.
Countries with Green Dot systems Austria (ARA) Belgium (Fostplus: consumer products) (Val-I-Pac: professional products) France (Eco-Emballages) Germany (DSD) Ireland (Repak) Portugal (Punto Verde SA) Spain (Ecoembes) Sweden (Repa Registret)
Countries with no Green Dot system Finland (PYR Ltd) Italy (Conai) Norway (Materialretur) Switzerland (SWICO) UK (Valpak) Some larger HP offices also accept HP product packaging* from customers in countries or areas without local packaging recovery schemes. Contact your local HP sales office for more information.
*This does not include packaging that is contaminated or contains dangerous substances, which should be disposed of in accordance with local regulations.
End-of-life management/ recyclability
Hewlett-Packard offers end-of-life HP product return programs in certain geographic areas. To determine if a program is available for this HP product in your area, please refer to our recycling Web site at http://www.hp.com/go/recycle or contact your nearest HP sales office. Products returned to HP will be recycled, recovered or disposed of in a responsible manner This HP product is designed to enhance end-of-life disposal options by: Marking plastic parts weighing more than 25g according to ISO 11469 international standards Eliminating glues and adhesives from product construction where technically feasible Using common fasteners Including snap-in features

This HP product contains the following materials that may require special handling at endof-life: Lead in solder. For recycling information, you can contact www.hp.com/go/recycle , or contact your local authorities, or the Electronics Industries Alliance: www.eiae.org.

company information

Environmental Policy Hewlett-Packard Company established an environmental policy in 1992 with the goals of providing products and services that are environmentally sound throughout their lifecycles and conducting its operations worldwide in an environmentally responsible manner. HP has strengthened that commitment with the intent to be the recognized leader in inventing environmentally sustainable solutions for the common good.
ISO 14001 In June 2000 HP achieved ISO 14001 certificationthe international standard for environmental management systemsof its worldwide manufacturing operations. Issued by the independent registration firm, Bureau Veritas Quality International (BVQI), this global certification is your assurance that HPs policies, procedures and organization for managing the environmental aspects of our operations meet the voluntary requirements of ISO 14001.
Ozone-Depleting Substances Hewlett-Packard has eliminated all manufacturing process uses of chlorofluorocarbons (CFCs), HBFCs, halons, 1,1,1 trichloroethane (TCA), carbon tetrachloride and methyl bromide, and we require suppliers to avoid using these chemicals in their manufacturing processes.

for more information

The following information is available online at http://www.hp.com/go/environment More about HPs commitment to the environment Material Safety Data Sheets (MSDS) for HP printer supplies Environmental profiles for many related HP products End-of-life return and recycling programs for selected HP products, depending upon geographic location
The information presented in this document is based largely on the recommendations made by the ECMA Standardizing Information and Communication Systems Technical Committee 38, Technical Report 70, and is believed accurate and reliable for operating the HP LaserJet 5500 printer series, including recommended maintenance and use of supplies and accessories that meet all requirements and recommendations presented in the user/service manuals. Data are the most current available to Hewlett-Packard at the time of preparation and is issued as a matter of information only. No warranty as to accuracy or completeness is expressed or implied. The information in this document is subject to change without notice.
ENERGY STAR is a U.S. registered service mark of the U.S. Environmental Protection Agency. As an ENERGY STAR Partner, Hewlett-Packard Company has determined this product meets the ENERGY STAR guidelines for energy efficiency. Copyright Hewlett-Packard Company, 2003. All Rights Reserved. Reproduction, adaptation, or translation without prior written permission is prohibited except as allowed under copyright laws.