HP LaserJet 5Si/5Si Mx/5Si NX Printer Users Guide

English

Copyright 1996 Hewlett-Packard Co. Printed in USA 12/96
HP LaserJet 5Si/5Si MX/5Si NX Printer Users Guide
Manual Part No. C3166-90952
Printed on Recycled Paper
HP LaserJet 5Si/5Si MX/5Si NX Printer

Users Guide

Copyright HewlettPackard Company, 1996 All Rights Reserved. Reproduction, adaptation, or translation without prior written permission is prohibited, except as allowed under the copyright laws. Publication number C3166-90952 First edition, December 1996
Warranty The information contained in this document is subject to change without notice. Hewlett-Packard makes no warranty of any kind with regard to this material, including, but not limited to, the implied warranties of merchantability and fitness for a particular purpose. Hewlett-Packard shall not be liable for errors contained herein or for incidental or consequential damages in connection with the furnishing, performance, or use of this material.
Trademark Credits Adobe, PostScript , and PostScript II are trademarks of Adobe Systems Incorporated which may be registered in certain jurisdictions. Arial, Times New Roman, and Monotype are registered trademarks of the Monotype Corporation. Bi-Tronics, PCL5 , and REt are trademarks of Hewlett-Packard Company. Helvetica and Univers are trademarks of Linotype AG and/or its subsidiaries in the U.S. and other countries. Macintosh computer is a product of Apple Computer, Inc. Microsoft and Windows are U.S. registered trademarks of Microsoft Corporation. Novell is a trademark of Novell, Incorporated. TrueType is a trademark of Apple Computer, Inc.
Hewlett-Packard Company 11311 Chinden Boulevard Boise, Idaho 83714

Conventions

This manual uses the following conventions: Italics are used for emphasis or to refer to another document. COMPUTER FONT indicates text visible on a computer screen. DISPLAY FONT indicates text visible on the printer control panel display. The cursive letter l is used in examples to distinguish the letter l from the numeral 1 (one). The character 0 is used in examples to distinguish the numeral 0 from the letter O. [Key Face] indicates keys (such as [On]Line] ) on the printer control panel. [Key Face] indicates keys (such as [Insert] ) on your computer keyboard.

Note CAUTION

Notes contain important information about a topic in the text. Caution messages appear before procedures which, if not observed, could result in loss of data or in damage to equipment. Warning messages alert you to a specific procedure or practice which, if not followed correctly, could cause serious personal injury.

WARNING

Supplementary Documents
The technical reference guides listed below are designed for programmers. The Paper Specification Guide is useful for purchasing agents and paper buyers. These documents are available in English only. You can order these documents through HP Direct Distribution or by contacting your authorized HP dealer. (See Appendix E for a list of HP sales and service offices.) There is a charge for some documents.
Documentation Available for the HP LaserJet 5Si/5Si MX/5Si NX Printers
Title The PCL/PJL Technical Reference Package contains the following documents:

Part Number 5010-3997

PCL 5 Printer Language Technical Reference Manual
Explains the PCL 5 printer language for experienced users and programmers.
Printer Job Language Technical Reference Manual
Explains HPs Printer Job Language (PJL) for experienced users and programmers.
PCL/PJL Technical Quick Reference Guide PCL Comparison Guide
Describes the different implementation of commands and extensions across the printer family supporting PJL and PCL 5.
HP LaserJet Printer Family Paper Specification Guide HP JetDirect Print Server Software Installation Guide

5010-6394 5963-6599

The following related documents provide further information about the PostScript printer language:

Times Roman Times Italic Times Bold Times Bold Italic Symbol ITC Zapf Dingbats

About Your Printer 1-9

Special Features of the HP LaserJet 5Si NX Printer
The HP LaserJet 5Si NX printer is configured with Hewlett-Packards PCL 5 language, and an HP JetDirect print server that allows you to connect your printer to Ethernet networks.
The HP LaserJet 5Si NX printer contains 4 MBytes of installed memory, and can be expanded to as much as 132 MBytes by adding optional SIMMs with 2, 4, 8, 16, or 32 MBytes each.
The HP LaserJet 5Si NX printers factory-installed HP JetDirect print server allows you to connect your printer directly to your Local Area Network (LAN). The HP JetDirect automatically switches among networked protocols, so a single printer can serve many networks at once or be moved to a new network with no additional hardware investment. The HP JetDirect print server supports the following network operating systems:
Novell NetWare 286 v. 2.15c and beyond; 386 v. 3.11,3.12, 4.0, 4.01,
and 4.1 Microsoft LAN Manager for OS/2, v. 2.1 IBM LAN Server for OS/2, v. 3.0 Microsoft Windows and Windows for Workgroups, v. 3.1, 3.11 Microsoft Windows NT, v. 1.0, 3.51, and 4.0 Microsoft Windows 95 HP-UX v. 8.0, 9.0, 10 SunOS v. 4.1.1, 4.1.2, 4.1.3 SCO UNIX V/386 v. 3.2.2, 3.2.4 Solaris v. 2.1, 2.2, 2.3, 2.4 IBM AIX v. 3.2.5

1-10 About Your Printer

Printer Parts
Figures 1-4 and 1-5 show the locations and names of key printer parts.

Figure 1-4

Key Printer Parts: Front View 7. 8. 9. Tray 1 extensions Tray 1 Paper Width Guides Tray 2
1. Left Output Bin 2. Control Panel 3. Top Output Bin 4. Adjustable paper stop 5. Top cover 6. Tray 1 (multi-purpose)
10. Tray 3 11. Power Switch 12. Front door

About Your Printer 1-11

Figure 1-5
Key Printer Parts: Rear View 1. Printer Circuit Assembly (formatter board) 2. Printers Hard Disk (optional) 3. HP MIO slots (on the 5Si MX/5Si NX slot 1 contains the HP JetDirect Server) 4. Bi-Tronics parallel port 5. External Paper Handling Controller Board 6. SIMM slots 7. Power connector 8. Print engine serial number

1-12 About Your Printer

Accessories and Options
As printing and network needs grow, you can increase the printers capabilities by adding accessories and options. Figure 1-6 shows the paper handling options available. These options are described in Table 1-3, along with other available options. Ordering information can be found in Appendix E, HP Sales and Customer Service. Look for information about using the accessories in Chapter 5, Print Tasks.

your computer files and fonts, and change many of the default settings

3-8 Printer Software

Bitmapped Screen Fonts The bitmapped screen fonts match your printers 35 internal PostScript fonts, allowing you to see on screen how your printed page will look.

DOS Symbol Sets Utility

An additional utility is included with the Printing System. Use this utility to print the symbol sets for each of the printers typefaces. Symbol sets are collections of unique characters for international languages, mathematical equations, legal citations, line drawings, and other special applications.

Printing the Symbol Sets

1 Insert the Printing System CD. 2 At the DOS command prompt, switch to the drive where you inserted

the Printing System CD.

3 Type SYMSETS and press [Return] to start the utility. 4 At the DOS command prompt, type SYMSETS id number LPTx,
where id number is the PCL Symbol Set identification number and x is the number of the printer port. Table 31 lists the symbol set names and identification numbers. This table also shows which symbol sets are available for each typeface.

Printer Software 3-9

Table 3-1

PCL Symbol Set ID

DOS Symbol Sets

Typeface Symbol Set

Roman-8 ISO 8859-1 Latin 1 (previously called ECMA 94 Latin 1) ISO 8859-2 Latin 2 ISO 8859-9 Latin 5 PC-8 (Default) PC-8 D/N PC-850 PC-852 PC-Turk Windows 3.1 Latin 1 (Microsoft calls it ANSI) Windows 3.1 Latin 2 Windows 3.1 Latin 5 DeskTop PS Text Ventura International Ventura US Microsoft Publishing Math-8 PS Math Ventura Math Pi Font Legal ISO United Kingdom* ASCII* ISO Swedish: names* ISO Italian* ISO Spanish* ISO German* ISO Norwegian* ISO French* Windows 3.0 Latin 1 (previously called Windows) MC Text Symbol Wingdings Antique Clarend. Garmnd Letter Albertus Olive Cond. Coronet Courier Antiqua Gothic Line CG Printer Marigold Omega CG Univers Times Univers Cond
2N 5N 10U 11U 12U 17U 9T 19U

9E 5T 7J 10J 13J 14J 6J 8M 5M 6M 15U 1U 1E 0U 0S 0I 2S 1G 0D 1F 9U

12J 19M 579L
* These symbol sets are variations of the Roman-8 symbol set.

3-10 Printer Software

Printer Control Panel
This chapter describes the following topics:
An introduction to the control panel and an explanation of how to use How to print text pages that show the current printer settings, Illustration of common messages displayed on the control panel.
The most convenient way to control the printer is through software applications or the software that comes with the printer. In fact, commands in the software override control panel settings. Refer to the on-line help files associated with the software for more information.

Printer Control Panel 4-17

Figure 4-6

PCL Font List
4-18 Printer Control Panel

Key to Figure 4-6

1. 2. 3. 4.
Font is the name of the font. Pitch/Point indicates the specified pitch or point size of the font. Scale indicates a scaleable font. Escape Sequence (a PCL programming command) is used to select the designated font. Font # is the number used to select internal or downloaded soft fonts from the control panel. (Do not confuse the font number with the soft font ID, described next.) The letter preceding the font number shows the source of the font (I means Internal, and S means permanent soft font, and M means SIMM - slot number follows). Font ID is the number the user assigns to soft fonts when downloading them through software.
Printer Control Panel 4-19
PostScript ROM Resident Fonts

Figure 4-7

PostScript Font List
4-20 Printer Control Panel

Figure 4-8

Disk Directory Page
Key to Figure 4-8 1. 2. Disk Information indicates the disk model number, serial number, capacity, available free space, and write protection status. File Size lists the size of each file under the Directory/File Name column. If a directory is listed on the line, then Directory appears in this column and its path is listed in the Directory/File Name column. Directory/File Name lists the name of the file. Files in a sub-directory are listed right after the directory line. The files are not necessarily listed in alphabetic order.
Printer Control Panel 4-21

Figure 4-9

Error Log Page
Key to Figure 4-9 1. 2. 3. 4. 5. 6. Page Count lists the number of pages printed. Serial Number shows the serial number of the printer. Number indicates the order in which the errors occurred. The last error to occur has the highest number. Error lists the internal error codes for the 50 most recent errors. Page Count indicates the number of pages printed when the error occurred. Personality or Jam Cause indicates whether the error occurred due to a problem within a printer personality or a paper jam.
4-22 Printer Control Panel

PCL Menu

This menu is used to change the default PCL font settings used by your printer. Table 4-8 presents the messages that appear when each of the menu items is selected.
Table 4-8 Menu PCL Menu Item
SOURCE= [INTERNAL*,SLOT 4,SLOT 3,SLOT 2, SLOT 1,SOFT]
Explanation Indicates source of font information. Internal fonts are those stored in the printer; slot numbers correlate to font SIMMs that may be installed; and soft fonts are those that have been manually downloaded to the printer. Each font is listed by a number. The default font number can be manually changed here. This entry displays the pitch of the default font.

Changing the Print Resolution Setting from the Control Panel
1 Press [Menus] repeatedly until the PRINT QUALITY MENU appears. 2 Press [Items] repeatedly until RESOLUTION= 600 DOTS PER INCH

appears.

3 Use the [+] to switch between 600 and 300 dpi. 4 Press [Select *] to save the 600- or 300-dpi setting.

6-2 Print Quality

Print Density
Print density is a measure of the darkness of the print on the page. The degree of darkness depends on how much toner is applied to the paper while printing. Print density adjustments are made through the control panel. Settings range from Print Density = 1 to Print Density = 5, with 5 being the darkest setting. See the procedure below to change the print density setting from the control panel. Changes to this setting are effective during a printed job within one or two pages.
The higher the print density setting, the more toner the printer uses. To extend the life of your toner cartridge, choose lighter print density settings. If available, you can change this setting through your software application; otherwise, use the control panel.
Adjusting Print Density from the Control Panel
5 Press [Menus] repeatedly until PRINT QUALITY MENU appears. 6 Press [Items] repeatedly until PRINT DENSITY=3* appears. 7 Press [+] repeatedly until the desired setting appears.
Your choices are 1-5; 1 = the lightest; 5 = darkest.
8 Press [Select *] to save the setting.

Print Quality 6-3

Resolution Enhancement
Resolution Enhancement technology (REt) refines the print quality of characters and graphics by smoothing the fine gradations along the angles and curves of the printed image. Figure 6-1 shows two magnified images: the left one (A) shows REt set to OFF; the right one (B) shows it set to ON.

Figure 6-1

If available, you can change this setting through your printer setup screen in the printer drivers; otherwise, use the control panel.
Activating REt from the Control Panel
1 Press [Menus] repeatedly until PRINT QUALITY MENU appears. 2 Press [Items] repeatedly until RESOLUTION ENHANCEMENT= ON appears. 3 Press [+] to switch between OFF and ON. 4 Press [Select *] to save your selection. An asterisk (*) appears next to

You may be able to turn on EconoMode through your software application or driver. If your software permits, you will probably prefer to use this method. Otherwise, see Turning on EconoMode from the Control Panel in the following section.
Where and how you make selections depends on your software application or associated printer driver. The selection process may be available only from within the driver. See Chapter 3 or your application documentation for more information.
Turning on EconoMode from the Control Panel
1 Press [Menus] repeatedly until PRINT QUALITY MENU appears. 2 Press [Items] repeatedly until ECONOMODE=OFF * appears. 3 Press [+] to choose ON. 4 Press [Select *] to save your choice.
The printer settings usually come first from the application, then from the printer driver, and finally from the control panel.

6-10 Print Quality

Maintenance and Troubleshooting
This chapter describes normal routine maintenance, which includes:
Cleaning the printer Working with the toner cartridge Extending toner cartridge life Clearing the TONER LOW message Replacing staples Clearing staple jams
The following sections help you troubleshoot the most common printer problems, clear paper jams, and understand printer messages.

Cleaning Tasks

To maintain print quality, thoroughly clean the printer:
Every time you change the toner cartridge After printing approximately 15,000 images Whenever print quality problems occur
Clean the outside of the printer with a lightly water-dampened cloth. Clean the inside with only a dry, lint-free cloth. Observe the warnings and cautions that follow the cleaning tasks on the following page.
To avoid permanent damage to the toner cartridge, do not use ammonia-based cleaners on or around your printer.
Maintenance and Troubleshooting 7-1

Cleaning the Printer

1 Before you begin these steps, turn the
printer OFF and unplug all cords.
2 Open the top cover of the printer and
remove the toner cartridge.
WARNING Avoid touching the adjacent fusing area in the left door. It may be HOT.

Figure 7-2

Top Output Bin

Clearing Tray 1

1 Open the door of Tray 1. 2 Check for paper in the pick-up roller of Tray 1. 3 Remove any paper from this area by pulling it in the direction shown by

the arrow in Figure 7-3.

4 Remove any and all pieces of torn paper. Carefully check to be sure you

have removed all scraps.

Figure 7-3

Paper Tray 1

7-26 Maintenance and Troubleshooting

Clearing the Right Door

Open the right door located below Tray 1. Check for paper jammed in the pick-up roller of Tray 2 or 3. Open the jam access cover. Remove any paper from this area by pulling it in the direction shown by the arrow in Figure 7-4. 5 Remove any and all pieces of torn paper. Carefully check to be sure you have removed all scraps.

Figure 7-4

Right Door
Maintenance and Troubleshooting 7-27

Clearing the Top Cover

1 Open the top cover. 2 Remove the toner cartridge.
3 Lift the handle that has a 2 printed on it and the plate below it that has
a 3 printed on it to clear any jams that may be hidden. 4 Remove any paper in this area by pulling it in the direction shown in Figure 7-5. 5 Remove all pieces of torn paper. Carefully check to be sure you have removed all scraps. 6 Replace the toner cartridge and close the top cover.

Figure 7-5

Top Cover
7-28 Maintenance and Troubleshooting
Clearing the Front Door (Duplex Area)
1 Open the front door. 2 Check for paper jammed in this area. 3 Remove any paper by pulling it in the direction shown by the arrow (A)
in Figure 7-6. Be careful not to tear the page.
4 If you cannot remove all the paper from the front door, open the left
door and carefully pull out any jammed paper (B). If a mailbox accessory is installed, push it away from the printer to access the left door.
5 If a Duplex Unit is installed, remove the Duplex Unit (C) by pressing
the colored tab on the lower right side of the unit and pulling the entire unit out of its slot. 6 Remove any paper remaining in the Duplex Unit (C). 7 Reinstall the Duplex Unit by sliding it back into the slot until it clicks into place and close all open doors. 8 Push the mailbox accessory back into place, if one is installed.

Figure 7-6

Front Door (Duplex Area) A. B. C. Note Front door jam Left door jam Duplex Unit removed
After removing a sheet of paper, you may need to check other areas to ensure that all paper has been removed. Whenever a sheet of jammed paper becomes badly shredded, it is a good idea to carefully piece all parts together to be sure you havent overlooked some small part. All portions of a jammed piece of paper must be removed, or you may run into repeated jams.

Push Tray 4 into the printer until completely closed. Ensure the output device is pushed flush against the side of the printer and close the stapler lid. Send only print jobs of 20 pages or less to the stapler.
The stapler is out of staples. Job is Load a new stapler cartridge. not stapled. The stapler has not finished correctly. The paper is misaligned and cannot be stapled. Clear the stapler jam and resend job. Remove the paper from the stapler and resend the job.
Maintenance and Troubleshooting 7-39
If the following errors persist, call your HP-authorized service provider. Message 13.x PAPER JAM CLEAR n PAGES or 13.x PAPER JAM CLEAR THE PRINTER 20 MEMORY OVERFLOW DATA LOST Description Paper is jammed in the printer or in an input/output accessory. Recommended Action Remove jammed paper from under the toner cartridge, the right door, the front door, the left door, and in any installed input/output accessories. Press [Select *] to print the transferred data (data loss may result). Then make more memory available in the printer by removing some fonts, macros, or any other data from memory; simplify the page sent to the printer; or install additional memory. (Note: if AUTO CONTINUE=ON the printer will automatically continue printing when this error occurs.) Press [Select *] to resume printing. (Note: if AUTO CONTINUE=ON the printer will automatically continue printing when this error occurs). You may lose some data. Try to simplify your print job.
The printer received more data from the computer than can fit in its available user memory.
21 PRINT OVERRUN DATA LOST
The data (dense text, rules, raster or vector graphics) sent to the printer was too complex.
7-40 Maintenance and Troubleshooting
If the following errors persist, call your HP-authorized service provider. Message 22 PARALLEL IO ERROR CHECK SETUP Description For Bi-Tronics parallel (PAR) configuration, the computer and printer are not communicating because of improper signal protocols. Check both computer and printer I/O settings. For the MIO error, this is an I/O buffer overrun error. Recommended Action Press [Select *] to clear the error message (data will be lost). If the error continues, call your authorized HP dealer or service representative. For the parallel configuration, check for loose cable; use a high-quality cable (see Chapter 1 for HP cable part numbers and information). (Note: some non-HP parallel cables may be missing pin connections.) If you are using an I/O other than the Bi-Tronics parallel I/O, see the manual for that device or contact your dealer. If you are on a network, contact your network administrator. If problem persists, power-cycle the printer. These error messages are saved in the Error Log. 30.x.y DISK NOT INITIALIZED The printer hard disk is not initialized. Press [Select *] to continue. Use the Windows based HP JetAdmin utility or the Macintosh based HP LaserJet Utility to initialize the disk. Press [Select *] to continue. Turn power off and verify that the ribbon cable that connects the disk to the printer is securely fastened. If the control panel message continues to be displayed, the disk drive needs to be replaced.

80 SERVICE (xxxx) CALL SERVICE
The printer detected a problem in the MIO card. xxxx indicates the error type.
Maintenance and Troubleshooting 7-47

Calling for Help

If you try all the suggestions given in this manual and still need assistance, call the authorized Hewlett-Packard dealer where you purchased your printer. See appendix E for a listing of HP Sales and Service offices.
Customer Support Options US and Canada Customer Support Assistance (208) 323-2551 Mon-Fri 6 a.m. to 6 p.m. (Mountain Time) Free of charge during the Warranty Period. Please have your serial number ready when calling. Post-warranty telephone assistance is available to answer your product questions. (900) 555-1500 ($2.50** per minute, US only) or call (800) 999-1148 ($25** per call, Visa or Master Card, US and Canada) Mon-Fri 7 a.m. to 6 p.m. and Saturday from 9 a.m. to 3 p.m. (Mountain Time) Charges begin only when you connect with a support technician. Obtaining Printer Drivers Phone: Fax: (970) 339-7009 (970) 330-7655 Mail: Hewlett Packard P Box 1754.O. Greeley, CO 80632
Internet: Anonymous FTP to ftp.hp.com World-Wide Web: www.hp.com HPBulletin Board Service: (208) 344-1691 and set your communication software to N,8,1 America On-Line: Type HP to start your tour, or call (800) 827-6364 and ask for representative 1118 to subscribe. CompuServe: HP forum (GO HP), or call (800) 524-3388 and ask for representative #51. Accessories and Supplies HP Support Assistant CD-ROM (800) 538-8787 This support tool offers a comprehensive online information system designed to provide technical and product information on HP products. To subscribe to this quarterly service in the US or Canada, call (800) 457-1762.
HP Authorized Dealers and Service (800) 243-9816 (US) (800) 387-3867 (Canada) Parts and Manuals HP Repair Contracts (800) 227-8164 (US) (800) 387-3154 (Canada) (800) 743-8308 (US) (800) 268-1221 (Canada) Software Application Notes and Audio Tips HP FIRST* (800) 333-1917 (208) 344-4809
* HP FIRST (Fax Information Retrieval Support Technology) is a no-charge, 24 hours self-help service that provides answers to the most common questions about your printer. Through HP FIRST, you can receive ordering information, software application notes and printer driver update request forms. Simply dial the HP FIRST number from a touch tone phone connected with a Group 3 Facsimile machine and follow the voice prompts that guide you to select an index of available support and product documents. ** Prices subject to change without notice.
7-48 Maintenance and Troubleshooting
Customer Support Options Europe Customer Support Assistance Obtaining Printer Drivers See the flyer included with printer. Call HP First.

If these variables are not filled in, the printer uses defaults. For example, if you want a symbol set that contains line-draw characters, select the 10U (PC-8) or 12U (PC-850) symbol set. Other common symbol set codes are listed in Table B-2. Order the PCL/PJL Technical Reference Package if you require symbol set charts or want more information.

Table B-2

Code 8U 10U Symbol Set HP Roman-8 IBM Layout (PC-8) (code page 437) Default Symbol Set IBM Layout for Europe (PC-850) (code page 850) Math-8

Common Symbol Set Values

Code 19U 9E Symbol Set Windows 3.1 Latin 1 Windows 3.1 Latin 2 (commonly used in Eastern Europe) Windows 3.1 Latin 5 (commonly used in Turkey) Wingdings Font

12U 8M

5T 579L
Point size (or pitch) is another variable. In the following example, 12U has been filled in for the PC-850 symbol set and 12 for the point size. This printer command selects a 12-point Univers Medium font: ?(12U?(s1p12v0s0b4148T Frequently used PCL printer commands are shown in Table B-3.
PCL Printer Commands (Escape Sequences) B-3

Table B-3

Printer Command ?

L F F F R

Frequently Used PCL Printer Commands
Function Escape character Line feed Formfeed Carriage return Resets the Printer Ejects page Indicates number of copies Selects paper destination
# Refers To (See Table B-1 or your software manual.) n/a n/a n/a n/a n/a 1 to 32,= Automatic selection 1 = Top Output Bin (face-down) 2 = Left Output Bin (face-up) 3 = Multi-Bin Mailbox #= Multi-Bin Mailbox #= prints/ejects current page 1 = Tray = Manual Feed - paper 3 = Manual Feed - envelope 4 = Tray 3 1= Executive 2 = Letter 3 = Legal 6 = 11 in x17 in 26 = A= A= JIS B= JIS B= portrait 1 = landscape Column number Column number Number of lines Number of lines from top margin Lines per inch (1, 2 , 3, 4, 6, 8, 12, 16, 24, or 48) 0 = fixed n/a 1/120 in (.21 mm) increments (compresses print horizontally) 3 = floating 5 = Multi-Bin Mailbox #= Multi-Bin Mailbox #= Multi-Bin Mailbox #= Stapler Bin
?E ?&l0H ?&l#X ?&l#G

?&l#H

Service During the Warranty Period
If your hardware should fail during the warranty period, contact an authorized HP dealer or an HP Customer Service Center.
Service After the Warranty Period
If your hardware fails after the warranty period, contact an authorized HP dealer or your local Customer Service Center. If you have an HP Maintenance Agreement, request service under your agreement.
Warranty and Software License D-3

Repacking Guidelines

To repack the print engine:
Remove and retain the toner cartridge. Remove and retain all of the following optional accessories (if
installed): Envelope feeder, 2000 sheet input tray, Mailbox with Stapler, or Multi-Bin Mailbox. Use the original shipping container and packing materials, if possible. Include print samples and 50-100 sheets of the paper or forms you are having trouble printing, if possible.
If you have already disposed of your printers packaging material, packaging material can be ordered from HP (see Appendix E or Calling for Help in Chapter 7). Order part number C3986-90005. If it is necessary to return the Multi-Bin Mailbox, Mailbox with Stapler, the 2000-Sheet Input Tray, or any accessories, repack in the original shipping container(s), if available.
D-4 Warranty and Software License
HP Software Product License
IMPORTANT: Please read this License carefully before using this Software. The right to use this Software is granted only if the Customer agrees to the terms of this License. If you do not agree to the terms of this License, you may return the unused software for a refund. HOWEVER, USE OF THIS SOFTWARE INDICATES YOUR ACCEPTANCE OF THESE TERMS AND CONDITIONS. In return for the payment of the applicable one-time license fee(s), HP grants you a license to use one copy of the Software subject to the following terms and conditions. No title or ownership of the Software is conferred with this license. 1. 2. The Software may be used on one HP LaserJet printer. The Software may not be copied except for archival purposes or for backup, error identification, or replacement of defective media. All authorized copies must bear the copyright notice on or in the original. The Software may not be disassembled, decompiled, decrypted, or reverse engineered unless HPs prior written consent is either obtained or not required by law. Upon request, the user will provide HP with reasonably detailed information regarding any disassembly, decompilation, decryption, or reverse engineering. Any third party supplier of the Software is a third party beneficiary of this License and may protect its rights in the Software against violations of this License. HP reserves the right to terminate this License upon breach. In the event of termination at HPs election, all copies of the Software must be returned to HP or destroyed. This License and the Software product may be transferred to a third party, provided the third party agrees to all the terms of this License and that no copies of the Software are retained by the transferring party.

INDEX-1

HP FIRST 7-48 Canada 7-48 European countries 7-49 United States 7-48 HP service support D-1 humidity A-3 I I/O buffering, improving performance 2-4 paper stop, adjusting 5-26 input/output 1-6 Input/Output (IO Menu 4-28 italics i-iii J jam recovery, PostScript 4-27 jams, paper 7-23 Japan VCCI statement A-5 JetDirect interfaces part numbers 1-15 JetPrint network utility 3-6 Job Cancel 5-35 Job Control menu 4-9 K key face i-iii keys, control panel 4-3 L labels media use guidelines 5-6 specifications 5-3 landscape orientation 5-18 laser regulations A-6 safety A-6 laser safety statement A-6 laser statement for Finland A-7 license, software D-5 line draw characters B-3 Lotus 1-2-3 B-2 - B-3 setup strings B-3 M Macintosh utilities Bitmapped Screen fonts 3-9 HP LaserJet Utility 3-8 Mailbox with Stapler 5-22 modes 5-22 selecting from Control Panel 5-28 selecting through software 5-27 maintenance after warranty D-3 agreements D-1 during warranty D-3 manual conventions i-iii manual feed troubleshooting 7-16 manual feed, envelopes 5-18 media loading into Tray 1 5-9 sizes 5-3 specifications 5-3
memory expansion 2-1 requirements 2-3 memory management 1-5 Menu Map example 4-14 menus Configuration 4-24 control panel 4-7 Job Control 4-9 PCL 4-23 PostScript 4-27 Print Quality 4-26 selecting 4-7 Test 4-10 Tray 4-8 message types 4-4 messages control panel 7-36 error 7-36 printer 7-36, 7-40 MIO, part numbers 1-15 modes changing 5-22 control panel messages 5-23 job separation 5-22 mailbox 5-22 stacking 5-22 Mopier Printing System 3-1 environments 3-1 network operating systems 3-1 MP Tray, printing envelopes 5-17 Multi-Bin Mailbox clearing 7-32 width measurement A-3 N networks HP JetPrint utility 3-6 interfaces part numbers 1-15 troubleshooting 7-11 O offline 7-36 On Line 7-36 on/off switch, location 1-11 optional Printer Hard Disk, location 1-12 options part numbers 1-15 orientation of media landscape 5-18 portrait 4-8 output bins 5-22 illustrated 5-24 ozone emission A-6 ozone emission statement A-6 P packing guidelines D-4 paper heavy stock 5-3 heavy weight 5-2 loading into Tray 1 5-9 loading into Tray 2 or Tray 3
5-11 media use guidelines 5-6 minimum size 5-3 sizes 5-3 specifications 5-3 weights 5-3 paper handling 1-4 envelopes 5-2 Paper Handling Controller Board 1-12 paper jams 2000-Sheet Input Tray 7-33 avoiding 5-9 clearing 7-23, 7-25 Envelope Feeder 7-34 front door (duplex area) 7-29 left door (fuser area) 7-30 locations 7-24 Multi-Bin Mailbox with Stapler 7-32 repeated 7-35 right door 7-27 top cover 7-28 top output bin 7-26 tray 1 7-26 Trays 2 and 3 7-31 paper output bins left 5-25 paper source 5-2 Paper Specification Guide i-iv paper Tray 1 loading envelopes 5-17 loading media 5-9 selecting paper size 5-21 paper trays loading envelopes in Tray 1 5-17 loading Tray 2 or Tray 3 5-11 loading Tray 4 5-14 location 1-11 paper trays 1, 2, and 3 5-8 paper type, setting through control panel 4-9 parallel cable 1-15 PCL commands B-1 Configuration Page 4-12 font list 4-18 font selection B-3 Menu Map page 4-14 printer commands B-4 PCL fonts 1-7 PCL Menu 4-23 phone numbers Customer Support Center 7-48 European CSC 7-49 HP FIRST - European countries 7-49 HP FIRST - US/Canada 7-48 obtaining printer drivers 7-48 software application notes 7-48 United States CSC 7-48

INDEX-3

toner cartridge life 7-3 cleaning TONER LOW message 7-5 extending toner life 6-3 redistributing in cartridge 7-4 reducing using EconoMode 6-9 saving 1-6 toner cartridge 7-3 installation 7-3 maintenance 7-3 non-HP, use 7-3 temperature 6-5 TONER LOW message 7-4 - 7-5 top cover, location 1-11 transparencies media use guidelines 5-6 specifications 5-3 tray locking 4-9, 5-21 Tray Menu 4-8
troubleshooting 7-1 2000-Sheet Input Tray 7-17 cancel a job 5-35 check list 7-8, 7-10 - 7-12, 7-14, 7-16 cleaning tasks 7-1 faster printing 7-12 formatting 7-14 manual feed 7-16 messages 7-33, 7-40 networks 7-11 PostScript 7-22 print quality 6-6 - 6-8 Printer Hard Disk 7-19 SIMM boards 7-20 SIMM error messages 7-21 SIMM validation error messages 7-21 two-sided printing 5-33 typefaces PCL selection B-3 selection B-3
V VCCI statement A-5 ventilation A-1 vertical transfer door 7-24 voltage A-3 voltage, conformity A-8 W warranty D-2 exclusions D-2 limitations D-3 limited D-2 printing use limitations D-3 repacking guidelines D-4 service after D-3 service during D-3 weight, printer A-3 Windows drivers definition 3-3 Print Manager 5-35 Word, Microsoft B-2 WordPerfect B-2

4-INDEX

1-22 Product Information

Refilled T oner Cartridges & Non-HP Staple Cartridges
While Hewlett-Packard does not prohibit the use of refilled toner cartridges and non-HP staple cartridges during the warranty period or while under a maintenance contract, their use is not supported for the following reasons:
Repairs resulting from the use of refilled toner cartridges and non-HP
staple cartridges are not covered under the Hewlett-Packard warranty or maintenance contract.
Hewlett-Packard has no control or process to ensure that a refilled toner
cartridge or non-HP staple cartridge functions at the high level of reliability of a new HP LaserJet toner cartridge or HP LaserJet staple cartridge. Also, Hewlett-Packard cannot predict the long term reliability effect on the printer when using different toner formulations found in refilled cartridges.
The print quality of HP LaserJet toner cartridges influences the customers
perception of the printer. Hewlett-Packard has no control over the actual print quality of a refilled toner cartridge.
Recycling T oner Cartridges
In order to reduce waste, Hewlett-Packard utilizes a recycling program for used toner cartridges. Cartridge components that do not wear out are recycled, as are plastics and other materials. Hewlett-Packard pays the shipping costs from the user to the recycling plant. For each cartridge returned, HP donates one U.S. dollar to be shared by the Nature Conservancy and the National Wildlife Federation. To join this recycling effort, follow the instructions inside the toner cartridge box.

Product Information 1-23

Related Documentation and Training Media
Table 1-11 lists where to order related documentation. See Ordering Parts earlier in this chapter for the phone numbers of each organization. Table 1-11 Related Documentation Description Part Number C4077-99015 C3166-99018 C4077-99001 J2552-90051 5021-0369 5021-0330 5010-6394 C3124-90901 5961-0649 5961-0650 5961-0880 5962-8536E X X X X X X X X X X X X X X X X SMO SME HPD
HP LaserJet 5Si Family Service Manual Bundle HP LaserJet 5Si Family User Bundle HP LaserJet 5Si MX Mopier User Bundle HP JetDirect Print Server Software Installation Guide1 HP LaserJet Family Quick Reference Service Guide HP PCL5 Printer Language T echnical Reference Information Package HP LaserJet Printer Family Paper Specifications Guide HP LaserJet 5Si HM Users Guide Erata Sheet Introduction to Network Printing, Book Network Printing for the Enterprise, Video LaserJet Basic Hardware Training Course Solutions Connectivity Guide (Available from LDC 1-800-544-9976) Specific Application Drivers

SW601 ON OFF OFF ON SW602 ON ON OFF OFF Remaining Paper 100% 75% 50% 25%

5-26 Functional Overview

Table 5-4 Paper Size
Ledger (portrait) A3 (portrait) B4 (portrait) Legal (portrait) Letter (landscape) A4 (landscape)
2000-Sheet Input Unit Paper Size Switches SW701

OFF ON OFF OFF OFF OFF

ON ON OFF ON ON ON

OFF OFF ON ON OFF OFF

OFF OFF OFF OFF ON ON
Functional 5 Overview Functional Overview 5-27
Multi-Bin Mailbox Components
The components of the Multi-Bin Mailbox paper path are illustrated in Figure 5-18. Figure 5-19 and Table 5-5 illustrate and describe all of its sensors and motors.
Face-Up Bin Delivery Head Motor Bin 1
Flipper Assembly Input Paper Guide
Delivery Head Belt Face-Down Bins Metallic Tape Delivery Head Eject Rollers Bin 8
Paper Metalic Tape Transport Belt Magnetic Strip

Controller PCA

Transport Belt Motor
Figure 5-18 Multi-Bin Mailbox Paper Paths

5-28 Functional Overview

Table 5-5
Control Device M1 M2 M3 M4 M5 PSBelt PSBinEmpty PSBinFull/Head Position PSEject PSEntry PSExit1 PSExit2 PSFaceUp PSFUFull SW1 IRLed
Multi-Bin Mailbox/Mailbox with Stapler Sensors, Switches, and Motors
Title Delivery Head Position Motor Flipper Roller Motor Delivery Head Roller Motor Ejector Motor Transport Belt Motor Transport Belt Motor Sensor Paper Bin Empty Sensor Paper Bin (below) is full Sensor Delivery Rollers Extended Sensor Paper Entry Sensor Paper Delivered to Head Sensor Paper Delivered to Bin Sensor Reverse Stepper Motor Sensor Face-Up Bin Full Sensor Interlock Switch Infrared Light Emitter Diode (for stapling assembly) Upper Left Side Flipper Unit (left end) Delivery Head (left end) Under Delivery Head Lower Left Side Transport Belt Motor Delivery Head (left end) Delivery Head (left end) Delivery Head (left end) Flipper Unit (top, center) Delivery Head (left end) Delivery Head (left end) Flipper Unit (top, center) Flipper Unit (top, center) Midway left side Delivery Head (left end) Location
Functional 5 Overview Functional Overview 5-29
PSFUFull PSEntry Flipper Roller Motor (M2) Delivery Head Position Motor (M1) IRLED PSExit PSEject Interlock Switch (SW1) Delivery Head Roller Motor (M3) PSBinFull/ Head Position PSBinEmpty PSExit 2 Ejector Motor (M4) PSBelt

PSFaceUp

Transport Belt Motor (M5)

Figure 5-19

Multi-Bin Mailbox/Mailbox With Stapler Sensors and Motors

2 Open the Diverter Assembly access door and remove (1) screw, CH102

(Figure 6-8, callout 2).

3 Open the top cover door and remove (1) screw, CH102 (Figure 6-9,
callout 3). Caution Be careful not to damage the Face-Down Bin Full sensor flag (Figure 6-9, callout 4) when removing the top cover.
4 Lift (and hold) the top cover door up and carefully pull out on the cover to
release the retaining tab (Figure 6-8, callout 5). 5 Hold the Face-Down Bin (Figure 6-8, callout 6) down while carefully and slowly lifting the top cover straight up until it clears the Face-Down Bin Full sensor flag and the Delivery Unit. To Reinstall: Caution Be careful not to damage the Face-Down Bin Full sensor flag (Figure 6-9, callout 4) when replacing the top cover.
1 Hold the top cover door up and the Face-Down bin (Figure 6-8, callout 6)
down while lowering the cover into position. 2 Refer to Figure 6-9, callout 4. Slide the Face-Down Bin under the Face-Down Bin Full sensor flag, and make sure that the cam (Figure 6-9, callout 4) at the rear of the top cover door is properly positioned while lowering the top cover into place. 3 Make sure that the top cover is seated properly and that the retaining tabs are in place before replacing the screws.
Removal and Replacement 6-23

Figure 6-8

Top Cover (1 of 2) Figure 6-9

Top Cover (2 of 2)

6-24 Removal and Replacement
Delivery Unit (for Face-Down Bin)
1 Remove the following components:
Formatter Assembly (see Figure 6-24) AC Access Cover (see Figure 6-3) Top Cover (see Figure 6-8) Front Cover (see Figure 6-5)
2 Unplug and re-route the fan cable out of the way (Figure 6-10, callout 1). 3 Remove (1) screw, CH101 (Figure 6-10 , callout 2 to loosen the grounding
4 Remove (1) screw, CH101 (Figure 6-10 , callout 3) and remove the metal fan

shield.

5 Open the Diverter Assembly access door, remove (2) screws, CH101 (Figure
6-10, callout 4), release the plastic retaining tabs (Figure 6-10, callout 5), and remove the metal mounting bracket (Figure 6-10, callout 6). 6 Remove (2) screws, CH102 (Figure 6-11, callout 7), and (1) screw, CH101 (Figure 6-11, callout 8). Caution Be careful not to damage the plastic sensor flags and gears on the left end of the Delivery Unit.

4 Remove (4) screws, CH103 (Figure 6-30, callout 2).
To Reinstall: Align the Main Motor to the chassis with the locator tab (Figure 6-30, callout 3), and the machined ring around the output shaft. Figure 6-30
Removal and Replacement 6-45

Paper Input Unit (PIU)

Caution Remove both Tray 2 and Tray 3 to prevent damage to the PIU plastic sensor flags. Remove Tray 2 and Tray 3. Remove the back cover (see Figure 6-4). Remove the Tray 1 Assembly (see Figure 6-52). Remove the Right Lower Door Assembly (see Figure 6-14). Remove (4) screws, CH102 (Figure 6-31, callout 1). Slide the assembly out from the chassis approximately 3 inches and unplug the connector inside the right end (Figure 6-31, callout 2). 7 Continue sliding the assembly out of the chassis.

Figure 6-31

Paper Input Unit To Reinstall: Make sure that Trays 2 and 3 are removed when reinstalling the Paper Input Unit. Note The LaserJet 5Si HM printer (C3124A) requires a unique paper input unit.
6-46 Removal and Replacement

PCA, DC Controller

Remove the Formatter Assembly (see Figure 6-24). Remove the back cover (see Figure 6-4). Remove the High Voltage Power Supply (see Figure 6-40). Unplug (18) connectors from the PCA (Figure 6-32, callout 1). Note: For the 5Si HM (C3124A), you also need to disconnect the Thermal Control Cable (Figure 6-32, callout 6). 5 Remove (2) screws, CH101 (Figure 6-32, callout 2), from the left side of the PCA, and (2) self-tapping screws, CH106 (Figure 6-32, callout 3) from the right side of the PCA. 6 Release two retaining clips (Figure 6-32, callout 4) and carefully tip the left side of the PCA outward to clear the Formatter PCA connector from the card cage.
To Reinstall: Make sure the retaining clip posts (Figure 6-32, callout 4) and the two locator pins (Figure 6-32, callout 5) are properly aligned. Figure 6-32

DC Controller PCA

Removal and Replacement 6-47

PCA, Output Paper Sensor

Toner Cartridge Formatter Assembly (see Figure 6-24) AC Access Cover (see Figure 6-3) Top Cover (see Figure 6-8) Back Cover (see Figure 6-4) Fan 3 and Housing Assembly (see Figure 6-20) HVPS (see Figure 6-40) DC Controller PCA (see Figure 6-32)

2 Remove (7) screws, CH101 (Figure 6-33, callout 1) and remove the 3 4
Formatter PCA cage. Remove (5) screws, CH101 (Figure 6-34, callout 2) and remove the Formatter PCA grounding strip. Remove (3) screws, CH102 (Figure 6-35, callout 3) and remove the plastic PCA shield. (Note the positioning of the metal grounding fingers at the left of the shield.) Unplug the connector (Figure 6-36, callout 4). Remove (2) screws, CH101 (Figure 6-36, callout 5), and unplug the connector on the back side of the PCA. To Reinstall: Make sure that the sensor flags rotate freely, and that the top cover and Diverter doors operate the microswitch (SW1401).
6-48 Removal and Replacement
Figure 6-33 Removal and 6 Replacement
Output Paper Sensor PCA (1 of 4) Figure 6-34
Output Paper Sensor PCA (2 of 4)
Removal and Replacement 6-49

Figure 6-35

Output Paper Sensor PCA (3 of 4) Figure 6-36
Output Paper Sensor PCA (4 of 4)
6-50 Removal and Replacement

PCA, Paper Size

Toner Cartridge Trays 2 and 3 Back Cover (see Figure 6-4) LVPS (see Figure 6-41)
2 Unplug the fan cable from the left side of the connector (Figure 6-37, callout
1), remove (1) screw, CH102 (Figure 6-37, callout 2), and remove the plastic shield (Figure 6-37, callout 3). Note The Paper Size PCA for Tray 2 (Figure 6-38, callout 4) is identical to the PCA for Tray 3 (Figure 6-38, callout 5). The removal procedure for both PCAs is the same.
3 Unplug the connector (Figure 6-38, callout 6), remove (3) screws, CH101
(Figure 6-38, callout 7), and remove the PCA and actuating fingers. To Reinstall: Make sure that the actuating fingers are aligned with the locating pins (Figure 6-39, callout 8). Figure 6-37

Paper Size PCA (1 of 3)

Removal and Replacement 6-51

Figure 6-38

Paper Size PCA (2 of 3) Figure 6-39

Paper Size PCA (3 of 3)

6-52 Removal and Replacement
Power Supply High V , oltage (HVPS)
1 Remove the back cover (see Figure 6-4). 2 Unplug the cable from the LVPS to the DC Controller PCA (Figure 6-40,
callout 1), and move it out of the way. 3 Unplug the connector from the bottom of the HVPS (Figure 6-40, callout 2). Note DO NOT remove the screw indicated in Figure 6-40 by the null symbol ().
4 Remove (1) self-tapping screw, CH106 (Figure 6-40, callout 3), and (3)
screws, CH101 (Figure 6-40, callout 4). To Reinstall: Make sure that the plastic alignment pin (Figure 6-40, callout 5), the connector pins and the high voltage contacts are properly aligned before replacing the screws. Figure 6-40
High Voltage Power Supply
Removal and Replacement 6-53
Power Supply Low V , oltage (L VPS)
Remove the Formatter Assembly (see Figure 6-24). Remove the back cover (see Figure 6-4). Remove Fan 3 and its Housing Assembly (see Figure 6-20). Unplug (3) LVPS connectors (Figure 6-41, callout 1). Unplug the LVPS fan (FM1) cable from the DC Controller (Figure 6-41, callout 2). 6 Remove (7) screws, CH101 (Figure 6-41, callout 3).

Configuration Page 7-10

Image Quality Page 7-15

Error Log Page 7-17

Communication Page 7-19

Verification Page 7-21

Reference Page 7-23

Troubleshooting 7-3

Figure 7-1
HP LaserJet 5Si / 5Si MX / 5Si Mopier Troubleshooting Process

7-4 Troubleshooting

Figure 7-2

Troubleshooting 7-5

Power-On

Overview

It is important to have the printers Control Panel functional as soon as possible in the troubleshooting process so that the printers diagnostics can assist in locating printer errors.

Table 7-1

Power-On Problem
1. Is AC power available at the printers power receptacle? 2. Is the printers ON/OFF switch set to ON? 3. Are the printers fans on? Ensure that the printer is not in PowerSave mode (See Figure 7-3 to locate the fans.) NO Verify. See T able 1-7.

Action

Push the switch to the ON position. Note: Fan operation is significant since all fans are controlled by the printers DC Controller PCA. Operational fans indicate: 1. 2. 3. AC power is present in the printer. DC power supply is functional (both 24vdc and 5vdc are being generated). DC Controller PCA s micro-processor is functional.
If the fans are NOT working, turn off the printer and remove the printers Formatter PCA. Disconnect all the printers paper handling options. Then turn on the printer and check the fans again. If the fans are still not working, perform the following steps: 1. Verify that all fans are connected to the DC Controller PCA according to Figure 7-33 2. Replace the low-voltage DC power supply. 3. Replace the DC Controller PCA.
If the fans are working but the printers Control Panel is blank, print an engine test. See the section titled Engine T est. If the engine test was successful, perform the following steps: 1. Reseat or replace the cable from the Control Panel which is connected to J203 of the DC Controller PCA (see Figure 7-35). 2. Replace the printers Formatter PCA. 3. Replace the Control Panel assembly. If the engine test was not successful, verify that no paper is in the paper path. Retry the engine test. If the engine test is still unsuccessful, replace the DC Controller PCA.

7-6 Troubleshooting

Figure 7-3
Fan Location and Airflow Note When the printer is in PowerSave mode, the fans are off.

Table 7-2

Fan Number Fan Name Laser/Scanner fan Low-voltage Power Supply Formatter (intake) Face-down Delivery Unit

TRAY n OPEN TRAY 4 OPEN

The indicated paper tray is open.
The printer will still function. Close the tray if desired. Tray 4 Open message may occur if the paper Reseat or replace adjustable size Adjustable Back Plate is missing or not plate. seated properly.

7-34 Troubleshooting

WARMING UP
The Fuser is warming up and the printer is not ready. It may be necessary to display the error log to determine if more information is available to assist you in troubleshooting.
Wait until the printer signals ready to accept data. The user may access the menus before the printer goes online. If this message remains displayed, separate all accessories from the printer. Cycle power and recheck messages. If no error, replace accessories one at a time. Recycle power. If message persists, replace the Formatter. Replace the DC Controller. Replace the Power Supply.

Troubleshooting 7-35

Figure 7-16
PS31 Tray 4, Transfer Door Registration Photsensor PS32 Tray 4, Transfer Door Paper Jam Photosensor PS2 Paper Input Unit Paper Jam Photosensor PS1 Registration Assembly Photosensor PS1403 Fusing Exit Photosensor PS1402 Face Down Delivery Paper Jam Photosensor. PS Entry Flipper Assembly of Multi-Bin Mailbox
Sensor Flag Locations Along the Paper Path

7-36 Troubleshooting

General Paper Path Troubleshooting
Paper jams occur in the printer when paper does not either reach or clear a photosensor along the printers paper path in a specific amount of time. If a paper jam occurs, a "13.xx PAPER JAM" message is displayed on the printers Control Panel. The following lists general questions you should ask and topics you should explore prior to troubleshooting:
General Paper Path Troubleshooting Questions

Problem Action

What is the frequency of the Verify with customer. Print or Show Error Log to determine paper paper jams (e.g. continuous, jam history. See the Display and Error Log Sections of this Chapter one jam per 100 pages, one and evaluate error log. jam per 1000 pages, etc.)? Do paper jams only occur See Verification Section of this chapter and use Paper Path T to est when the paper is fed from a isolate problem. particular paper input source (e.g., Tray 1, Tray 2, Tray 3, Tray 4 or Envelope Feeder)? Do jams only occur when paper is output to a specific output bin (e.g., face-down output bin, face-up bin, mailbox bin, duplex operation, stapler)? Do paper jams occur with a specific type of media? See Verification Section of this chapter and use Paper Path T to est isolate problem. Note: Multi-Bin Mailbox and Stapler are not supported with the HP LaserJet 5Si HM (C3124A).

Try known good media. See the HP LaserJet Printer Family Paper Specifications Guide. Note that the guide is bundled with the Service Manual.
Where does the leading Attempt to duplicate. See Verification Section of this chapter and edge of the first sheet of use Paper Path T est. Inspect the paper path and all paper path paper in the printers paper mechanical assemblies prior to the leading paper jam. path stop when a jam occurs? Are any sheets of paper physically damaged or torn? Is the customer loading the paper trays correctly? Is the customer overfilling the paper trays? Are the paper tray guides set correctly? Observe customer loading paper. Do not fan paper. Refer to proper paper handling procedures in the Paper Specification Guide. Ensure paper is NOT over the maximum fill marks in the paper trays. Observe customer loading paper in trays. Ensure Tray 2 and 3 left-side paper fence is set correctly at both the front and rear of the tray; and that the front fence is locked into the correct position. For Tray 4 ensure all adjustments are set correctly: front, back, and side at the top and bottom of the tray. Inspect paper path and paper path rollers. Refer to cleaning procedures in Chapter 4. Determine from PCL Configuration Page the number of pages since the last maintenance (refer to Figure 7-5). The User Maintenance Kit should be installed every 350,000 images (250,000 images with HP LaserJet 5Si Heavy Media printers) by the customer.
Does the printer need cleaning? When was the User Maintenance performed on the printer?

Troubleshooting 7-37

13.0 PAPER JAM CLEAR PRINTER
Paper is jammed somewhere in the paper path, or a sensor flag may be stuck, causing a false paper jam warning. The jam was detected immediately after a power cycle. See Figure 7-13 for sensor flag locations. Paper is jammed in the specified Paper Handling Device. Troubleshoot the Error Log message (either Show or Print the Error Log). n = number of pages inside the print mechanism x = cause of Jam (e.g., "13.3 PAPER JAM" would indicate a jam in the Fuser Assembly)
Refer to the General Paper Path Troubleshooting.
13.x PAPER JAM CLEAR n PAGES < OR > 13.xx PAPER JAM CLEAR n PAGES
Remove jammed paper (see Clearing Paper Jams in the Users Manual). Troubleshooting Hints Refer to the General Paper Path Troubleshooting. Verify movement is not hindered in any of the Paper Jam sensor flags (see Figure 7-13). PS31 (in the Transfer Door) PS32 (in the Transfer Door) PS2 (at the paper input slot) PS1 (at the Registration Assembly) PS1403 (Fusing Exit) PS1402 (Face Down Delivery) PSEntry (Flipper Assembly of Multi-Bin MailBox) Use the Paper Path T to isolate est the specific paper path if possible (e.g., Tray 1, Tray 2, Tray 3, Tray 4 or the Duplex paper path). T view the Tray 3 paper path, o remove Tray 2 and view pickup rollers through the tray 2 cavity. T view the Tray 2 paper path, o remove the duplex option if installed, and view the Tray 2 pickup rollers through the Front Duplex Paper Jam access door. For Tray 1, view pickup roller at Tray 1. For Tray 4, override the Transfer Door interlock (PS35, refer to Figure 7-12) and watch the pickup roller as paper is being fed. The Duplex paper path can be viewed by removing Tray 3 and opening the Front Duplex Paper Jam access door.

13.0n.08

13.9 13.9n 13.10

13.0n.09

13.0n.10
10 = 2-SIDED PATH PAPER STOPPED JAM
13.x PAPER JAM (Continued) 13.11 13.17.11 through 13.59.11
2000 Sheet Input Tray Paper Jams 11 = 2000 Sheet High Capacity Input related Paper Jam messages. Several of these message are further explained later in this reference table.
13.x PAPER JAM (Continued) 13.12 13.01.12 through 13.08.82
Multi-Bin MailBox Paper Jams 12 = Multi-Bin MailBox / MailBox with Stapler Paper Jam.

7-40 Troubleshooting

13.10.03 through 13.13.03
13.x PAPER JAM (Continued)

Stapler Assembly Errors

This group of errors are related to the third device on in the C-Link daisy chain (see Figure 7-6); in the supported configuration this should be the Staple Assembly. The known individual error log messages are documened in this Reference T able in numerical order, refer to the errorlog column of this table. Fusing Assembly related paper jams. Inspect paper path before and after the Fusing Assembly. Inspect entire paper path for paper or debris (refer to Figure 7-16). Verify that PS31 and PS32 sensor flags are not blocked and that the sensors are free of dust and debris. Using the Paper Path T est, initiate a print job using Tray 4 as the paper input source. Open the Transfer Door, then override PS35 (refer to Figure 7-15). Ensure the feed rollers are advancing paper. If the rollers do not rotate, verify that the following Tray 4 connectors are secure: Main Drive Assembly (callout 1 in Figure 6-56), Pickup Assembly (callouts 2 and 3 in Figure 6-59), Controller PCA (callout 1 in Figure 6-58), Power Supply (callout 1 in Figure 6-61). If the problem persists, replace the Tray 4 Pickup Assembly. If the rollers drop down and rotate but do not advance the paper, replace the feed rollers. NOTE: The customer replaces the feed rollers during 350K User Maintenance (250K images with HP LaserJet 5Si Heavy Media printers). Replace the Paper Pickup Assembly.

13 = FUSER ACCORDION JAM

14 = PRINTER COULD NOT AUTO EJECT PAPER Error Message 13.17.11 A paper jam occurred at the Vertical Transfer Assembly entrance. Paper did not reach entry sensor (PS31) on time. If the feed rollers are not working properly, the paper will not advance or it will arrive at sensor PS32 late (see Figure 7-14).

PS FUFULL PS FACEUP PS ENTRY

power supply connector

Vcc J4
Delivery Head Position Motor
Delivery Head M3 Roller Motor

M4 Ejector Motor

PS BIN EMPTY PS EXIT 2 PS BIN FULL / HEAD POSITION PS EXIT 1 PS EJECT

Figure 7-39

Multi-Bin Mailbox Main Wiring Diagram

7-98 Troubleshooting

Figure 7-40
Stapling Unit Controller PCA Main Wiring Diagram Troubleshooting 7-99

7-100 Troubleshooting

Parts and Diagrams
How to Use the Part Lists and Diagrams Ordering Parts. Accessories and Supplies. Common Hardware. Illustrations and Parts Lists. 8-3 8-3 8-4 8-4 8-5

8-2 Parts and Diagrams

How to Use the Part Lists and Diagrams
The figures in this chapter illustrate the major subassemblies in the printer and their component parts. A table (material list) follows each exploded assembly diagram. Each table lists the reference designator (item number) for each part, the associated part number for the item, the quantity, and a description of the part. While looking for a part number, pay careful attention to the voltage listed in the description column to ensure that the part number selected is for the correct model of printer.
All standard part numbers listed are stocked and may be ordered from HPs support Materials Organization (SMO), or Support Materials Europe (SME). Hewlett-Packard Co. Support Materials Organization 8050 Foothills Blvd. Roseville, CA 95678 Parts Direct Ordering 1-800-227-8164 (U.S. Only) Hewlett-Packard Co. Support Materials, Europe Wolf-Hirth Strasse 33 D-7030 B"blingen, Germany (49 7031) 14-2253 Contact your local HP Parts Coordinator for other local phone numbers.

Parts and 8 Diagrams

Accessories and Supplies
The accessories, supplies, and parts listed in Chapter 1 and in the following pages are available through your local authorized HP dealer. To find a dealer near you (or if your dealer is temporarily out of stock), call the HP Customer Information Center (800) 752-0900 (U.S. Only). Note Refer to Related Documentation in Chapter 1 for documentation and training media product numbers.

Common Hardware

Refer to Table 6-1 in Chapter 6 listing the common hardware used in the printer.

8-4 Parts and Diagrams

Illustrations and Parts Lists
The following illustrations and their assorted parts tables list the field replaceable components for this printer. Where applicable, the exchange part number is listed immediately following the original equipment part numbers. Appendix A provides two cross-reference tables of all the parts listed in this chapter: Table A-1 lists the parts in alphabetical order, and Table A-2 lists the parts in numerical order. Both tables are cross-referenced to the appropriate figure and reference designator in this chapter.

Figure 8-1a

8-10 Parts and Diagrams

Table 8-2

Ref 07D 30 CH101 CH102 CH107
Description Left Access Door Left Access Door Struts Hinge Plate Label, Operation (Special Order) Cover Assembly Right Cover Assembly Open / Close Stopper Front Cover Front Door Front Door Latch Cover, Left Lower (Special Order) AC Access Cover Face-Up Bin (Special Order) Cover, Switch (Special Order) Spring, Compression (Special Order) Right, Lower Cover (Rear Plastic on Sheet Metal) Rear Cover Spring, T orsion (Special Order) Front Panel ( Control Panel Display) Cable Assembly Plate Guard Diverter Assembly Screw, TP M3X6 (fixed shoulder) , Screw, TP M3X6 (floating flat and lock washer) , Screw, tapping, pan head, M4X10 Part Number RB1-6667-000CN RF5-1440-000CN RB1-6507-000CN RS5-8596-000CN RG5-1870-000CN RG5-1915-040CN RB1-6484-000CN RB1-6494-000CN RB1-6495-000CN XZ9-0379-000CN RB1-6480-000CN RB1-6489-000CN RB1-6490-000CN RB1-6492-000CN RB1-6493-000CN RB1-6498-000CN RF5-1402-000CN RB1-6509-000CN RG5-2433-000CN RG5-1924-000CN RB1-6522-000CN RG9-1150-000CN XA9-0267-000CN XA9-0547-000CN XB4-7401-009CN QTY 6

Figure 8-3

Printer Internal Components (1 of 4)

8-12 Parts and Diagrams

Table 8-3
Ref 20 21A 21B 21C 21D 24 24A 30A 55 CH101 CH102 CH103 CH105 CH114 not shown not shown
Description Transfer Guide Bushing Transfer Guide Transfer Roller Damper Holder (Front) Damper Holder (Rear) Clutch Cover Main Motor Main Motor Cable Face-Down Delivery Assembly Fusing Assembly 100-120V Fusing Assembly 220-240V Fusing Assembly 100-120V Exchange , Fusing Assembly 220-240V Exchange , Face -Up Solenoid Assembly Feeder Assembly Registration Assembly Electromagnetic Clutch Tray 1 Pick-up Assembly Tray 1 Feed Roller Tray 1 Separation Pad Tray 1 Door Tray 1 Internal Cover (Shield) Paper Input Unit (PIU) Paper Input Unit (PIU), Exchange Main Gear Assembly Transfer Roller Assembly Tray 1 PCA Screw, TP M3X6 (fixed shoulder) , Screw, TP M3X6 (floating flat and losk washer) , Screw, M4X8 Screw, w/washer, M3X20 Screw, tapping, M4X8 Heavy Media PIU (only compatible with C3124A) Part Number RB1-6441-000CN RF5-1394-000CN RF5-1412-000CN RB1-6461-000CN RB1-6462-000CN RB1-6468-000CN RH7-1260-000CN RG5-1919-000CN RG5-1874-000CN RG5-1863-200CN RG5-1871-190CN C3166-69001 C3166-69013 RG5-1875-000CN RG5-1834-000CN RG5-1833-040CN RH7-5119-000CN RG5-1880-100CN RB1-6730-000CN RF5-1455-000CN RG5-1883-000CN RB1-6749-000CN RG5-1852-160CN C3166-69011 RG5-1847-000CN RG5-1887-000CN RG5-1884-000CN XA9-0267-000CN XA9-0547-000CN XB6-7400-807CN XA9-0817-000CN XA9-0605-000CN C3124-1 QTY 1
Registration, Heavy Media (only compatible with C3124A) C3124-60002

Figure 8-4

Printer Internal Components (2 of 4)

8-14 Parts and Diagrams

Optional Network Configuration.
The following is for HP LaserJet 5Si MX printers only. Certain network parameters for Novell NetWare, UNIX (HP-UX, Solaris, or SunOS), and EtherTalk networks might need to be set depending upon the network configuration. The following describes the parameters and procedures to set those parameters. By factory default, all supported network protocols are enabled in the HP LaserJet 5Si MX printer. Disabling unused protocols will:
Rid the network of unwanted broadcast messages from the printer. Provide better control over who prints to the printer. Provide only pertinent information on the self test page. Allow the display of warning messages on the printer control panel display to show protocol-specific error conditions. The procedures for disabling the network protocols is found later in this appendix. Software which allows configuration on the supported networks is included with the printer, except for UNIX (AIX, HP-UX, Solaris, or SunOS) which must be purchased separately. Network software configuration information for the printer is located in the HP JetDirect Network Interface Configuration Guide included with the HP LaserJet 5Si MX printer. To Enter the MIO Menu:
Press [On Line] to take the printer offline. Press [Menu] until MIO MENU appears. Press [Item] until CFG NETWORK=NO * appears. Press [+] until CFG NETWORK=YES appears. Press [Select]. CFG NETWORK=YES * appears.

B-6 I/O Information

Configuring Novell NetWare Frame Type Parameters.
Normally selecting a NetWare frame type is not required. The HP JetDirect card automatically selects a NetWare frame type, and only when this selection is incorrect do you have to set the NetWare frame type through the HP LaserJet 5Si MX control panel. The NetWare frame type is displayed on the self test page. To manually configure Novell NetWare parameters:
Press [Item] until CFG NOVELL=NO * appears. Press [+] until CFG NOVELL=YES * appears. Press [Select]. CFG NOVELL=YES * appears. Press [Item]. FRAME=AUTO * appears. To configure the Novell NetWare protocol, Press [+] to select one of these frame types: Novell NetWare Frame Types on an HP JetDirect Ethernet Card Frame Type AUTO (default) EN_8023 EN_II EN_8022 EN_SNAP Description All listed Novell frame types will be allowed. Limit frame types to IPX over IEEE 802.3 frames. All others will be counted and discarded. Limit frame types to IPX over Ethernet II frames. All others will be counted and discarded. Limit frame types to IPX over IEEE 802.2 frames. All others will be counted and discarded. Limit frame types to IPX over SNAP with Ethernet frames. All others will be counted and discarded.

Disable Network Protocols (Optional).
Press [On Line] to take the printer offline. Press [Menu] repeatedly until MIO MENU appears. Press [Item]. CFG NETWORK=NO * appears. Press [+]. CFG NETWORK=YES * appears. Press [Select]. CFG NETWORK YES * appears. Press [Item] to scroll through each network protocol. NOVELL=ON * appears. To Disable Novell NetWare:
1 Press [+] to change to NOVELL=OFF. 2 Press [Select] to save the new status. NOVELL=OFF * appears. 3 Press [Item] to continue configuring. DLC/LLC=ON * appears.

To Disable DLC/LLC:

1 Press [+] to change to DLC/LLC. 2 Press [Select] to save the new status. DLC/LLC * appears. 3 Press [Item] to continue configuring. TCP/IP=ON * appears.

To Disable TCP/IP:

1 Press [+] to change to TCP/IP=OFF. 2 Press [Select] to save the new status. TCP/IP=OFF * appears. 3 Press [Item] to continue configuring. ATALK=ON * appears.
To Disable Apple EtherTalk and LocalTalk:
1 Press [+] to change to ATALK=OFF. 2 Press [Select] to save the new status. ATALK=OFF * appears. 3 Press [Item] to continue configuring.

B-10 I/O Information

Regulatory Information

Laser Safety (U.S.A.)

The Center for Devices and Radiological Health (CDRH) of the U.S. Food and Drug Administration implemented regulations for laser products manufactured since August 1, 1976. Compliance is mandatory for products marketed in the United States. This printer is certified as a Class 1 laser product under the U.S. Department of Health and Human Services (DHHS) Radiation Performance Standard according to the Radiation Control for Health and Safety Act of 1968. Since radiation emitted inside this printer is completely confined within protective housings and external covers, the laser beam cannot escape during any phase of normal user operation. WARNING! Use of the controls, adjustments, or performance of procedures other than those specified in this manual may result in hazardous radiation exposure.
Laser Statement (Finland)
The following applies to printer operation and servicing in Finland.
LASERTURVALLISUUS LUOKAN 1 LASERLAITE KLASS 1 LASER APPARAT
HP LaserJet(s) 5Si, 5Si MX, and 5Si Mopier laserkirjoitin on kyttjn kannalta turvallinen luokan 1 laserlaite. Normaalissa kyt"ss kirjoittimen suojakotelointi est lasersteen psyn laitteen ulkopuolelle.
Kirjoittimen on hyvksynyt Suomessa laserturvallisuuden osalta Shk"tarkastuskeskus. Laitteen turvallisuusluokka on mritetty valtioneuvoston pt"ksen N:o 472/1985 ja standardin EN 60825 (1991) mukaisesti. VAROITUS ! Laitteen kyttminen muulla kuin kytt"ohjeessa mainitulla tavalla saattaa altistaa kyttjn turvallisuusluokan 1 ylittvlle nkymtt"mlle lasersteilylle. VARNING ! Om apparaten anvnds p annat stt n i bruksanvisning specificerats, kan anvndaren utsttas f"r osynlig laserstrlning, som verskrider grnsen fr laserklass 1. HUOLTO HP LaserJet(s) 5Si, 5Si MX, and 5Si Mopier kirjoittimen sisll ei ole kyttjn huollettavissa olevia kohteita. Laitteen saa avata ja huoltaa ainoastaan sen huoltamiseen koulutettu henkil". Tllaiseksi huoltotoimenpiteeksi ei katsota vriainekasetin vaihtamista, paperiradan puhdistusta tai muita kyttjn ksikirjassa lueteltuja, kyttjn tehtvksi tarkoitettuja yllpitotoimia, jotka voidaan suorittaa ilman erikoisty"kaluja. VARO ! Mikli kirjoittimen suojakotelo avataan, olet alttiina nkymtt"mlle lasersteilylle laitteen ollessa toiminnassa. l katso steeseen. VARNING ! Om laserprinterns skyddsh"lje ppnas d apparaten r i funktion, utsttas anvndaren fr osynlig laserstrlning. Betrakta ej strlen. Tiedot laitteessa kytettvn laserdiodin steilyominaisuuksista: Aallonpituus 777,795 nm Teho 5 mW Luokan 3B laser