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HP Laserjet 8100N

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HP Laserjet 8100NHP LaserJet 8100 B/W Laser printer - 32 ppm - 1100 sheets

1200 dpi x 1200 dpi, A3, Parallel

Buy HP LaserJet 8100 series printer for its performance. Love it for its versatility. If you've been looking for a 32 page-per-minute (ppm) printer with HP quality, innovation and reliability, your search is over. Because HP LaserJet 8100 series printers offer high-volume users unrivalled performance, versatility and manageability. As the performance leaders in the HP LaserJet printer family, HP LaserJet 8100 series printers incorporate the sophisticated technologies of HP LaserJet 4000, 500... Read more

 

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Troubleshooting

To better help our customers - this HP Laserjet 8100 & 8150 series troubleshooting page is simply a guide / additional information for your convenience, as you search for assistance in repairing your machine. Although this information is provided for your convenience it is recommended, for the most part, that a technician inspects your office equipment.
It is recommended to consult with a professional when ordering your printer part(s).

Chapter contents

Troubleshooting the Printer and Paperhandling Devices Printer and Paper-Handling Devices Messages
Shop with us while you troubleshoot.
* HP oem parts * HP LaserJet maintenance kits * Toners for your printer * HP fuser assembly units * HP fuser kit 110v & 220v * Parts assemblies for printers * Service maintenance parts * Color laserJet printers * LaserJet printers and parts * Hard to find officejet parts * Hard to find deskjet parts User-friendly SmartSearch!

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Partshere Troubleshooting
Step 3. Printer and Paper-Handling Devices Messages
Be sure to read the exact text of the control panel message, including the error message number and the text, in order to locate the error message in the tables. This printer has enhanced information in the control panel. Printer messages displayed on the control panel provide five categories of information. Each message category is assigned a priority. If more than one condition occurs at the same time, the highest priority message is displayed. When it has been cleared, the next priority message will be displayed, and so on. The displayed messages and their priorities are:
Printer Status Warning messages Error messages Critical error messages External Paper Handling Device Messages
Control Panel and Event Log Message Format
The format of Control Panel messages is:
13.xy PAPER JAM IN INPUT/OUTPUT DEVICE INPUT/OUTPUT DEVICE CONDITION xy.zz 66.xy.zz INPUT/OUTPUT DEVICE FAILURE
The Event Log messages have the following format:
13.xy zz INPUT/OUTPUT DEVICE PAPER JAM 65.xy.zz INPUT/OUTPUT DEVICE CONDITION 66.xy.zz INPUT/OUTPUT DEVICE HARDWARE MALFUNCTION
For information on the 3,000-sheet Stapler/Stacker, see HP 3,000sheet Stapler/Stacker Service Manual Supplement for Paper-Handling Accessories (C4788-90904).
The following are two examples of Control Panel messages, the corresponding Event Log messages, and what the messages mean. These examples do not show the recommended action to follow to fix the problem. See Printer Message Tables on page 607 for the recommended actions for these messages.
Control Panel Message 13.11 PAPER JAM IN INPUT DEVICE

Event Log Page

13.11 1B

Meaning

A paper jam occurred in the first C-link device configured. It is an input device (2000-sheet Input Tray or 2 x 500-sheet Input Tray) with an error code 1B. This is normally a timeout at an entry or exit sensor.
66.22.09 OUTPUT DEVICE FAILURE

66.22.09

A hardware malfunction occurred in the second C-link device configured. It is an output device (Mailbox) with an error code 09. This is an external memory error.
Be sure to print a configuration page to properly identify the input or output device configured. Notice that the error format only identifies the C-link device number and the device type; it does not identify which input or output device is used in the system.
Printer and Paper-Handling Devices Messages

Figure 7-13

Error Format for Paper Handling

Printer Message Tables

Printer messages are grouped according to the device generating the error. Within the groupings listed below, the alphabetic error messages are listed first, followed by the numeric messages.
Engine Error Messages (page 608) Duplexer Error Messages (page 643)

Input Devices

Envelope Feeder Error Messages (page 627) 2000-sheet Input Tray Error Messages (page 620) 2 x 500-sheet Input Tray Error Messages (page 624)

Output Devices

7-bin Tabletop Mailbox Error Messages (page 629) 8-bin Mailbox Error Messages (page 634)
Stapler Error Messages (page 640) Paper Handling Device Controller Messages (page 644)
The following is an example of the format for numerical control panel messages.
13.yy PAPER JAM Device number in the daisy chain Device Type: Input or output device

Engine Error Messages

Table 7-5. Engine Error Messages Control Panel Message 13.1 PAPER JAM CHECK RIGHT DOOR Event Description Log Error Message

13.1 zz

Recommended Action
Paper feed 1. Paper late jam. Paper Use the Paper Path Test on page did not reach PS2. 153 and page 648 to see if a problem exists from both engine trays. If PS2 is bad, it will fail when printing from Tray 2 or 3. Verify flag movement by manually inserting paper in the sensor path. Replace PS2 or the Paper Input Unit (PIU) Assembly. See Paper Input Unit (PIU) on page 314 for instructions.
Table 7-5. Engine Error Messages (continued) Control Panel Message 13.3 PAPER JAM CHECK RIGHT DOOR

alternates with

Event Description Log Error Message

13.3 XX

THEN OPEN AND CLOSE TOP COVER
Paper delay jam. Paper did not reach 1. Remove the toner cartridge, PS1 at the registration area. lift the green handle, and verify the sensor flag operation. 2. Make sure that the sensor is not broken. 3. Replace the registration assembly if necessary. See Registration Assembly on page 325 for instructions. Fuser output, paper late jam. Paper Remove the toner cartridge, and never reached PS1403 at the fusing check the path between the assembly. registration and fusing assemblies. PS1403 on the sensor PCA may be faulty. PS1402 did not sense the paper. Fuser output, paper stopped jam. Paper never exited the fusing assembly. 1. Perform the paper path test to verify all input and output. 2. Check the fuser flag at the sensor board area. 3. Check the fuser access door. 4. Make sure that the flag is not broken. PS1403 on the sensor PCA, or the delivery exit spring/ gears, may be faulty. Paper did not arrive at PS1402 when expected. Inspect the path between the fuser and delivery assemblies. Check the diverter assembly.
13.5 FUSER OUTPUT, PAPER STOPPED JAM 13.6 FUSER OUTPUT PAPER STOPPED JAM

13.5 XX

13.6 XX

13.9 CHECK LEFT DOOR

13.9 XX
Face-down bin paper late jam.
13.20 PAPER JAM CHECK. 13.A PAPER JAM CHECK LEFT DOOR 20 INSUFFICIENT MEMORY

13.20 XX

The engine could not eject a page in Remove the jam from the the printer. The front panel message location indicated on the control (.) will indicate the sensor closest to panel. the paper. Paper stopped at the Face-down bin. Check the paper path. This jam is sensed by PS1402 on the sensor PCA. The printer received more data than can fit in its available memory. You might have tried to transfer too many macros, soft fonts, or complex graphics. 1. Press GO to print the transferred data (some data might be lost). 2. Simplify the print job, or install additional memory.

13.A XX

PRESS GO TO CONTINUE
Table 7-5. Engine Error Messages (continued) Control Panel Message 21 PAGE TOO COMPLEX
The data (dense text, rules, raster or 1. Press GO to print the vector graphics) sent to the printer transferred data. (Some data was too complex. might be lost.) 2. To print the job without losing data, from the Configuration Menu in the printer control panel, set PAGE PROTECT=ON, print the job, and then return to PAGE PROTECT=AUTO. Do not leave PAGE PROTECT=ON; it might degrade performance. If this message appears often, simplify the print job. Too much data was sent to the EIO card in the specified slot (x). An improper communications protocol may be in use. 1. Press GO to clear the message. (Data will be lost.) 2. Check the host configuration.

22 EIO x BUFFER OVERFLOW

PRESS GO TO CONTINUE 22 PARALLEL I/O BUFFER OVERFLOW
alternates with Error Too much data was sent to the parallel port. This error can occur if the driver you are using is not IEEE-1284 compliant. For best results, use an HP driver that came with the printer. 1. Check for a loose cable connection and be sure to use a high-quality cable. (Some nonHP parallel cables might be missing pin connections or might otherwise not conform to the IEEE-1284 specification.) This error can occur if the driver you are using is not IEEE-1284 compliant. For best results, use an HP driver that came with the printer. 2. Press GO to clear the error message. (Data will be lost.)
22 SERIAL I/0 BUFFER OVERFLOW
Too much data was sent to the serial 1. Make sure that the correct port. serial pacing option is selected from the I/O Menu in the printers control panel. 2. Print a Menu Map, and verify that the serial pacing item (from the I/O Menu in the printers control panel) matches the setting on the computer. 3. Press GO to clear the error message. (Data will be lost.)
Table 7-5. Engine Error Messages (continued) Control Panel Message 40 BAD SERIAL TRANSMISSION

Error The printer encountered an error while transferring data from the computer. The error might have occurred for several reasons: The computer was powered on or off while the printer was online. The printers serial configuration was not the same as the computers.
1. Verify the cable connections. Make sure that the printers serial configuration is set the same as the computer from the I/O Menu in the printers control panel. 2. The serial baud rate setting can be accessed from the I/O Menu in the printers control panel. 3. Press GO to clear the error message and continue the printing. 4. Turn the printer off. 5. Reseat the EIO card, and turn the printer on.
40 EIO x BAD TRANSMISSION
PRESS GO TO CONTINUE 41.x PRINTER ERROR
The connection has been broken 1. Turn the printer off, and reseat between the printer and the EIO card the card. in the specified slot. 2. Press GO to clear the error message and continue printing.
A temporary printing error occurred. X Description 1 Unknown misprint error. 2 Beam detect misprint error. 3 See error 41.3. 4 No VSYNC error. 5 Media feed error. 9 Noise VSREQ error.
Press GO. The page containing the error will automatically be reprinted. If this message persists: 1. Reseat the connections to the Laser/Scanner and the Engine Controller Board. 2. Replace the Laser/Scanner. See Laser/Scanner Assembly on page 308 for instructions. 3. Replace the Engine Controller Board.
41.3 UNEXPECTED PAPER SIZE
The paper size you are trying to print 1. Make sure that the control is not the same as the control panel panel setting for Tray 1 or the setting for Tray 1. Envelope Feeder is correctly adjusted for size. (The printer will continue trying to print the job until the size settings are correct.) 2. Press GO. The page containing the error will automatically be reprinted. (Or, you might want to press CANCEL JOB to clear the job from the printers memory.)
Table 7-5. Engine Error Messages (continued) Control Panel Message 50.x FUSER ERROR Event Description Log Error Message
Critical Error A fuser error has occurred. X Description 1 Low Fuser temperature. 2 Fuser warm up service. 3 High Fuser temperature. 4 Faulty Fuser. 5 Inconsistent Fuser.
Turn the printer off for at least 20 minutes, and then turn the printer on. If the error continues: 1. Make sure that the Fusing Assembly is installed correctly and is fully seated into its connectors (no bent pins or pins outside their receptacles). 2. Reseat or replace the fuser cable assembly. 3. Replace the DC Controller. 1. Press GO. The page containing the error will automatically be reprinted. 2. Turn the printer off, and then turn the printer on. 3. Reseat the cables. See the wiring diagrams at the back of this manual. 4. Replace the Laser/Scanner. See Laser/Scanner Assembly on page 308 for instructions. 1. Press GO. The page containing the error will automatically be reprinted. 2. Turn the printer off, and then turn the printer on. 3. Reseat the cables. See the wiring diagrams at the back of this manual. 4. Replace the Laser/Scanner. See Laser/Scanner Assembly on page 308 for instructions.

56.x PRINTER ERROR

CYCLE POWER TO CONTINUE
1. Press GO. The page containing the error will automatically be reprinted. 2. Turn the printer off, and then turn the printer on. 3. Check the printers configuration. Turn the printer off, and then turn the printer on. If the message continues, check and reseat the cabling between the fan motors and the DC Controller PCA.

57.X FAN FAILURE

Critical Error A fan motor failure occurred. All fans are enabled to low speed operation at power on. Fans will go into high speed operation during the print cycle. X Description 2 Fan 3 - Formatter Fan (intake) 3 Fan 2 - Low-voltage power supply (exhaust) 5 Fan 1 -Laser/scanner (exhaust) Low-voltage power supply (exhaust) 6 Fan 4 - Face-down delivery (exhaust) 9 Fan 5 - Tray 1 fan Error

58.x PRINTER ERROR

A temporary printing error occurred. Turn the printer off, and then turn X Description the printer on. 1 Tray 1 lifter malfunction. 2 Tray 2 lifter malfunction. 3 Tray 3 lifter malfunction. 4 Tray 4 lifter malfunction. X Tray X lifter malfunction.
Table 7-5. Engine Error Messages (continued) Control Panel Message 59.x PRINTER ERROR Event Description Log Error Message
Critical Error A printer error has occurred. X Description 0 Motor error. 1 Motor startup error. 2 Motor rotation error.
Turn the printer off, and then turn the printer on.

62.x PRINTER ERROR

Critical Error There is a problem with the printers Reseat or replace the specified memory. The x value refers to the DIMM. location of the problem: 0 = Internal memory 1 to 3 = DIMM slots 1, 2, or 3 Critical Error A scan buffer error occurred. Turn the printer off, and then turn the printer on. If this message persists, replace the Formatter. 1. Print a configuration page and check the printer settings to determine which values have changed. 2. Remove EIO card. It will be reset if not removed. 3. Hold down CANCEL JOB while turning the printer on. This will clean up the NVRAM by removing old areas that are not being used. 1. Print a configuration page and check the printer settings to determine which values have changed. 2. Remove EIO card. It will be reset if not removed. 3. Hold down CANCEL JOB while turning the printer on. This will clean up the NVRAM by removing old areas that are not being used.

13.13.11 1B 13.13.11 2B Timeout at Entry sensor (PS31) on the 2000-sheet Input Tray
13.11 PAPER JAM IN INPUT DEVICE
1. Open the Vertical Transfer Unit (VTU) and remove media. 2. Make sure that the ENTRY Timeout at Exit sensor (PS32) on the Sensor (PS31) can move freely. 2000-sheet Input Tray. 3. Make sure that the three feed, separation, and pickup rollers Page stays longer at Entry sensor (PS31) on the 2000-sheet Input Tray. are properly seated. 4. If the problem persists, open Page stays longer at Exit sensor the VTU and override its Open/ (PS32) on the 2000-sheet Input Tray. Close Door Sensor (PS35), perform a Paper Path Test feeding from the 2000-sheet Input Tray, and make sure the feed rollers are advancing the paper. If rollers do not rotate, verify the connections at the Pickup Assembly and the Controller PCA in the input device. 5. If the rollers rotate and drop down, but do not advance the paper, replace the feed and separation rollers using the maintenance kit. 6. If the rollers do not rotate or do not drop down, replace the Pickup Assembly. 7. If the problem persists, replace the Vertical Transfer Unit (VTU) where sensor (PS31) is located.

13.11 31

At power on, Entry sensor (PS31) at 1. Open the Vertical Transfer the VTU is active. Unit (VTU) and remove media. 2. Verify that sensor (PS31 and PS32) moves freely. 3. If any of the sensors (PS31 or PS32) are damaged, replace the Vertical Transfer Unit (VTU). At power on, Exit sensor (PS32) at the VTU is active. 1. Open the Vertical Transfer Unit (VTU) and remove media. 2. Verify that sensor (PS31 and PS32) moves freely. 3. If any of the sensors (PS31 or PS32) are damaged, replace the Vertical Transfer Unit (VTU).

13.11 3B

66.11.01 Lifting motor malfunction.
66.11.01 INPUT DEVICE FAILURE
1. Make sure there are no objects or fragments of paper in the free area at the 2000-sheet Input Tray (Tray 4). 2. Make sure that the lifting plate lifts up freely by hand. 3. Make sure that the paper size plates are installed correctly, and that they are not bent. 4. Replace the Paper Deck Drive Assembly's Bushing, if broken. 5. Replace the Paper Deck Drive Assembly. 6. Replace the 2000-sheet Input Tray's (Tray 4) paper tray. 1. Make sure there are no objects or fragments of paper in the free area at the 2000-sheet Input Tray (Tray 4). 2. Check Paper Tray Raised Sensor (PS34) that is working properly (perform a sensor test). 3. Check for proper installation of the Pick up roller. 4. Check the Pickup assembly and Paper Deck Drive Assembly cabling. 5. Replace the Pickup assembly or the Paper Deck Drive Assembly, if necessary.
66.11.02 INPUT DEVICE FAILURE

66.11.02

Feed motor malfunction.
66.11.03 Lifting and feed motor malfunction.
66.11.03 INPUT DEVICE FAILURE
1. Make sure there are no objects or fragments of paper in the free area at the 2000-sheet Input Tray (Tray 4). 2. Make sure that the lifting plate lifts up freely by hand. 3. Make sure that the paper size plates are installed correctly, and they are not bent. 4. Check for broken Paper Deck Drive Assembly's Bushing, if so replace it. 5. Replace the Paper Deck Drive Assembly. 6. Check Paper Tray Raised Sensor (PS34) is working properly (perform a sensor test). 7. Check for proper installation of the Pickup roller. 8. Check Pickup Assembly cabling. 9. Replace the Pickup Assembly.

2 x 500-sheet Input Tray Error Messages
Table 7-7. 2 x 500-sheet Input Tray Error Messages Control Panel Message Description Event Log Error Message
65.11.01 The detected tray is not consistent with the paper size specified by Paper Handling Controller.
1. Make sure the size, source, and type of paper selected from the software configuration is correct. 2. Pull out tray 4 or 5 to verify that the size and type of paper loaded matches to the size and type specified in the software configuration.
Table 7-7. 2 x 500-sheet Input Tray Error Messages (continued) Control Panel Message Event Description Log Error Message
65.11.04 Lifter malfunction.
Input Device Condition 11.04
1. Make sure that the lifting plate lifts up freely by hand. 2. Make sure that the paper size plate is installed correctly, and is not bent or broken. 3. Replace the Paper Deck Drive Assembly's Bushing, if broken. 4. Replace the Paper Deck Drive Assembly. 5. Replace the 2 x 500-sheet Input Tray's corresponding paper tray. 1. Check for proper installation of the Pickup roller. 2. Check the Pickup assembly and the Paper Deck Drive Assembly cabling. 3. Replace the Pickup assembly or the Paper Deck Drive Assembly, if necessary.
Input Device Condition 11.06

65.11.06

Requested to feed more than 4 pages at a time.
13.13.11 1B 13.13.11 2B Page did not arrive at entry sensor. Page did not arrive to exit sensor. Page stays longer at entry sensor. Page stays longer at exit sensor.
1. Open the Vertical Transfer Unit (VTU) and remove media. 2. Make sure that the ENTRY Sensor (PS1) can move freely. 3. Make sure that the three feed, separation, and pickup rollers are properly seated. 4. If the problem persists, open the VTU and override its Open/ Close Door Sensor (PS35), perform a Paper Path Test feeding from the 2 x 500-sheet Input Tray, and make sure the feed rollers are advancing the paper. If rollers do not rotate, verify the connections at the Pickup Assembly and the Controller PCA in the input device. 5. If the rollers rotate and drop down, but do not advance the paper, replace the feed and separation rollers using the maintenance kit. 6. If the rollers do not rotate or do not drop down, replace the Pickup Assembly. 7. If the problem persists, Replace the Vertical Transfer Unit (VTU) where sensor (PS31) is located. 1. Open the Vertical Transfer Unit (VTU) and remove media. 2. Verify that sensor (PS1 and PS2) moves freely. 3. If any of the sensors (PS1 or PS2) are damaged, replace the Vertical Transfer Unit (VTU). 1. Open the Vertical Transfer Unit (VTU) and remove media. 2. Verify that sensor (PS1 and PS2) moves freely. 3. If any of the sensors (PS1 or PS2) are damaged, replace the Vertical Transfer Unit (VTU).

At power on, entry sensor is active.
At power on, exit sensor is active.
Envelope Feeder Error Messages
Table 7-8. Envelope Feeder Error Messages Control Panel Message ENVELOPE FEEDER EMPTY ENV FEEDER LOAD [SIZE] ENV FEEDER LOAD [TYPE] [SIZE] Event Description Log Error Message
Warning The envelope feeder is empty. Printing of the current job is not interrupted. The envelope feeder does not have the requested paper. There is no envelope in the feeder, the wrong size is loaded in the feeder, or the type and size is set incorrectly in the control panel.
Refill the envelope feeder.
Put the requested paper into the envelope feeder. 1. Load the requested envelope type and size into the envelope feeder. 2. Make sure that the envelope size and type are set correctly from the Paper Handling Menu in the printers control panel. 3. Press GO if the desired envelope is already loaded in the feeder. 4. Press - VALUE + to scroll through the available types and sizes. 5. Press SELECT to accept the alternate type or size.
WRONG ENVELOPE FEEDER INSTALLED
The envelope feeder you are trying Install the correct envelope to install will not work for this printer. feeder.

Output Device Messages

Note For information on the 3,000-sheet Stapler/Stacker, see HP 3,000sheet Stapler/Stacker Service Manual Supplement for Paper-Handling Accessories (C4788-90904).
7-bin Tabletop Mailbox Error Messages
Table 7-9. 7-bin Tabletop Mailbox Error Messages Control Panel Message Event Description Log Error Message
13.or 13.Unexpected page at (ES) Entry Sensor.
13.12 or 13.22 PAPER JAM IN OUTPUT DEVICE
1. Open the Top Cover and remove any jammed paper. 2. Make sure that the Entry Sensor (ES) moves freely. 3. Perform a sensor test to make sure that the Entry Sensor (ES) is working properly. 4. If a problem persists, replace the 7-bin Tabletop Mailbox controller PCA. 5. Replace the sensors PCA.

13.12.11 or 13.22.11

Page did not reach the Entry Sensor 1. Open the Top Cover and (ES) on time. remove any jammed paper. 2. Make sure that the Entry Sensor (ES) moves freely. 3. Perform a sensor test to make sure that the Entry Sensor (ES) is working properly. 4. If the problem persists, replace the 7-bin Tabletop Mailbox controller PCA. 5. Replace the sensors PCA.
Table 7-9. 7-bin Tabletop Mailbox Error Messages (continued) Control Panel Message Event Description Log Error Message
13.or 13.Page did not reach the Paper Path Sensor 1 (PPS1) on time.

(continued)

1. Open the Paper Path Cover and remove any jammed paper. 2. Make sure that the Paper Path Sensor 1 (PPS1) moves freely. 3. Perform a sensor test to make sure that the Paper Path Sensor 1(PPS1) is working properly. 4. Replace the sensors PCA. 5. If the problem persists, replace the 7-bin Tabletop Mailbox controller PCA. 1. Open the Paper Path Cover and remove any jammed paper. 2. Make sure that the Paper Path Sensor 2 (PPS2) moves freely. 3. Perform a sensor test to make sure that the Paper Path Sensor 2 (PPS2) is working properly. 4. Replace the sensors PCA. 5. If the problem persists, replace the 7-bin Tabletop Mailbox controller PCA. 1. Open the Top Cover and remove any jammed paper. 2. Make sure that the Face-up Delivery Sensor (FUDS) moves freely. 3. Perform a sensor test to make sure that the Entry Sensor (FUDS) is working properly. 4. If the problem persists, replace the 7-bin Tabletop Mailbox controller PCA. 5. Replace the sensors PCA. 1. Open the Top Cover and remove any jammed paper. 2. Make sure that the Entry Sensor (ES) moves freely. 3. Perform a sensor test to make sure that the Entry Sensor (ES) is working properly. 4. If the problem persists, replace the 7-bin Tabletop Mailbox controller PCA. 5. Replace the sensors PCA.

13.or 13.22 35

Page found at Paper Path Sensor 2 (PPS2) during power on sequence.

13.or 13.22 37

Page found at Face-up Delivery Sensor (FUDS) during power on sequence.
66.12.16 or 66.22.16 OUTPUT DEVICE FAILURE

66.or 66.22.16

Solenoid Malfunction.
66.or 66.22.32 Solenoid Malfunction.
66.12.32 or 66.22.32 OUTPUT DEVICE FAILURE
1. Check that the 2 parallel black bars that are connected to the Diverter Solenoids (S3 and S4) have free movement. 2. Check for proper installation of the C-link cables. 3. Replace the C-link cables. 4. Replace the 7-bin Tabletop Mailbox controller PCA.
8-bin Mailbox Error Messages
Table 7-10. 8-bin Mailbox Error Messages Control Panel Message 22.1 or 12.1 OUTPUT DEVICE CONDITION Event Description Log Error Message
65.22.01 or 65.12.01 The Face-up Bin is too full.
1. Empty the Face-up Bin. 2. Check that sensor flag moves freely. (PSFaceFull.) 3. Check for proper cable connection in flipper area. 4. If the problem persists, replace the Flipper assembly.
Table 7-10. 8-bin Mailbox Error Messages (continued) Control Panel Message OUTPUT DEVICE CONDITION 22.2 or 12.2 Event Description Log Error Message

65.22.02 or 65.12.02

Elevator Problem (Home not Found). 1. Check that the blind cover or scan bar is installed properly. 2. Check for jammed paper in the delivery head assembly. 3. Check for free movement of the delivery head assembly. 4. Check that all paper bins are seated correctly. 5. Check that paper bins or the blind cover are not broken. 6. Replace the delivery head motor. 7. Replace the MBM controller PCA. 8. Replace the delivery head assembly. Elevator Problem Scanning bins Error. 1. Check that the blind cover or scan bar is installed properly. 2. Check for jammed paper in the delivery head assembly. 3. Check for free movement of the delivery head assembly. 4. Check that all paper bins are seated correctly. 5. Check that there is no paper bin or blind cover broken. 6. If the error message persists, replace the delivery head motor (M1), the MBM controller PCA, or the Delivery Head Assembly. 1. Perform a paper path test. 2. Check for damaged sensor (PSExit 1) or (PSExit 2) in the delivery head assembly. 3. Check fingers in the head assembly, they must be over the ejector rollers. 4. Replace the Head Assembly.

OUTPUT DEVICE CONDITION 22.3 or 12.3

65.22.03 or 65.12.03

OUTPUT DEVICE CONDITION 22.4 or 12.4

65.22.04 or 65.12.04

Slider Jam in the head assembly.
Table 7-10. 8-bin Mailbox Error Messages (continued) Control Panel Message 13.22 or 13.12 PAPER JAM IN OUTPUT DEVICE Event Description Log Error Message

13.or 13.12 01

Flipper Entry Sensor (PSEntry) Jam. 1. Open the Jam Access Door and remove any jammed paper. 2. Make sure that the Full Bin Sensor Flag (PSFaceFull) moves freely. 3. Make sure that the Flipper's shaft is not out of place. 4. If the problem persists, replace Flipper Assembly. 5. Replace the MBM Controller PCA. Flipper Face-up Sensor (PSFaceup) 1. Open the Jam Access Door Jam. and remove any jammed paper. 2. Make sure that the Full Bin Sensor Flag (PSFaceFull) moves freely. 3. Make sure that the Flipper's shaft is not out of place. 4. If the problem persists, replace the Flipper Assembly. 5. Replace the MBM Controller PCA. Belt Jam (Transport Belt Motor (M5) 1. Check for jammed paper at stop for an unexpected reason). the double-belt system and Delivery Head Assembly. 2. Ensure free movement of the double belt (both belts). 3. Ensure parallel position of the double belt system. 4. Check that the Metal Tape is in place and in good condition. 5. Replace the Transport Belt Motor (M5). 6. Replace the MBM Controller PCA. 7. Replace the Delivery Head Assembly.

13.or 13.12 02

13.or 13.12 03

13.or 13.12 04

Jam in Head Assembly at (PSExit 1). 1. Check for jammed paper in the Delivery Head Assembly. 2. Ensure free movement in (PSExit 1) sensor flags on the delivery head assembly. 3. Check the delivery roller's fingers. They must be over the ejector rollers on the delivery head assembly. 4. Replace the flat ribbon cable that connects to the delivery head assembly to the controller PCA. 5. Replace the MBM Controller PCA. 6. Replace Delivery Head Assembly. Jam in Head Assembly at (PSExit 2). 1. Check for jammed paper in the Delivery Head Assembly. 2. Ensure free movement in (PSExit 2) sensor flags on the delivery head assembly. 3. Check the delivery roller's fingers. They must be over the ejector rollers on the delivery head assembly. 4. Replace the flat ribbon cable that connects to the delivery head assembly to the controller PCA. 5. Replace the MBM Controller PCA. 6. Replace Delivery Head Assembly.
13.22 or 13.12 PAPER JAM IN OUTPUT DEVICE

13.or 12.12 05

13.or 13.12 06
Elevator (Head Assembly) Jam when 1. Check for jammed paper in scanning and looking for home the delivery head assembly. position. 2. Check that the blind cover is properly installed. 3. Check that the Scan Bar (if stapler unit is installed) is properly seated. 4. Check for free movement of the delivery head assembly. 5. Check that all paper bins are seated correctly. 6. Check for broken paper bins, blind cover, or Scan Bar. 7. Replace the flat ribbon cable that connects to the delivery head assembly to the controller PCA. 8. Replace the delivery head motor (M1). 9. Replace the MBM controller PCA. 10. Replace the delivery head assembly. Communication problem. Wrong Page Request. 1. Make sure that all the C-link cables are properly installed and the connectors of this cables are tight enough. 2. Move the 8-bin Mailbox away from the Engine and resend the job. 3. Replace the C-link cables. 4. Perform a Power Cycle. 5. If the error condition persists, replace the Formatter board. 1. Check for jammed paper in the Flipper Assembly area. 2. Replace Flipper assembly. 3. Replace the MBM controller PCA. Replace the MBM Controller PCA.

13.22 0A or 13.12 0A

66.12.08 or 66.22.08 OUTPUT DEVICE FAILURE 66.12.09 or 66.22.09 OUTPUT DEVICE FAILURE

66.12.08 or 66.22 08

Flipper Motor Malfunction.

66.12.09 or 66.22 09

External Memory Error.
Table 7-10. 8-bin Mailbox Error Messages (continued) Control Panel Message 66.12.zz or 66.22.zz OUTPUT DEVICE FAILURE Note Event Description Log Error Message
66.12.zz or 66.12.zz MBM C-link is not responding.
1. Check for proper installation of the C-link cables. 2. Replace the C-link cables. 3. Replace the 8-bin Mailbox controller PCA.
Finisher Devices Messages

Stapler Error Messages

Table 7-11. Stapler Error Messages Control Panel Message CHECK FINISHER DEVICE CLEAR JAM CHECK FINISHER DEVICE FINISHER ALIGN ERROR Partshere Troubleshooting
Error A stapler jam or a paper jam occurred.
1. Clear the paper from the stapler. 2. Open the top cover of the stapler and clear the stapler jam. 3. Resend the print job.
The paper is not aligned correctly in 1. Remove the paper from the the stapler. stapler. 2. Resend the print job.
Table 7-11. Stapler Error Messages (continued) Control Panel Message FINISHER LOW ON FINISHING AGENT FINISHER OUT OF BINDING AGENT STAPLER LOW ON STAPLES STAPLER OUT OF STAPLES TOO MANY PAGES IN JOB TO STAPLE 13.23 or 13.33 PAPER JAM IN OUTPUT DEVICE Event Description Log Error Message
The finishing device is running out of Refill the finishing device. finishing material.
The external paper handling finisher Refill the finishing device. device is out of binding agent.
The stapler device is running out of staples. The external paper handling stapler device is out of staples. The external paper handling stapler device received too many pages to staple. The pages will be ejected unstapled. Staple Jam.
Refill the stapler device.
Staple the pages manually.

13.33 0A

Clear jammed staple. Replace staple cartridge. Replace Stapler Top Cover Assembly. Replace Stapler Controller PCA. Remove jammed media. Perform a device reset cycle by opening and closing the Stapler Top Cover. Manually move the internal parts of the stapling unit looking for free movement. Replace the Stapler Top Cover Assembly. Replace the Stapler Controller PCA Remove jammed media. Perform a device reset cycle by opening and closing the Stapler Top Cover. Manually move the sliders looking for free movement and observe the power on sequence. Replace the Stapling Bed Assembly Replace the Stapler Controller PCA.

13.33 0B

Rack Jam.

13.33 0C

Slider Jam.
Table 7-11. Stapler Error Messages (continued) Control Panel Message 13.23 or 13.33 PAPER JAM IN OUTPUT DEVICE Event Description Log Error Message

13.33 0D Retainer Jam.

Remove jammed media. Perform a device reset cycle by opening and closing the Stapler Top Cover. If the problem persists replace the Stapling Bed Assembly.

Duplexer Error Messages

Table 7-12. Duplexer Error Messages Control Panel Message 13. 1 Event Description Log Error Message
13.1 0B Paper feed 1. Paper late jam. No page from Duplexer.
1. Open the front door, and remove any paper. 2. Open the right door, and remove any paper. 3. Remove any paper from the Duplexer. 4. Perform a Paper Path Test using the Duplexer. 5. Check that the sensors in the Duplexer have free movement. 6. If the problem persists, replace the entire Duplexer Unit.
13.13.1 1F 13.13.13.12 0D 13.20 08
Paper feed 1. Paper late jam. Duplexer's 2nd sensor. Paper feed 1. Paper late jam. Duplexer's 2nd sensor. Duplex turn around. Paper late jam. Duplexer's 1st sensor. Duplex turn around. Paper stopped jam. Duplexer's 1st sensor. Duplex path. Paper late jam. Duplexer's 2nd sensor. Could not automatically eject paper.

13.10 13.11 13.12 13.20

Paper Handling Controller Error Messages
Table 7-13. Paper Handling Controller Error Messages Control Panel Message Event Description Log Error Message
66.00.01 through 66.00.65 A communication error occurred in the Paper Handling Controller or in the controller PCA of an external paper handling device.

66.00.zz SERVICE ERROR

1. Turn the printer off, and then turn the printer on. 2. Replace or exchange C-link cables. 3. If the problem persists, replace the PCA controller board for the input or output device. 4. If the problem persists, replace the Formatter PCA. 1. Turn the printer off, and then turn the printer on. 2. If the problem persists, check the C-link and power cables. 3. If the problem persists, check the device power connector and power supply (internal or external). Replace if damaged. 4. If the problem persists, replace the PCA Controller board for the device. 5. If the problem persists, replace the Formatter PCA.

66.00.15 SERVICE ERROR

66.00.15
The Paper Handling Controller had a bad C-link (communication) cable. This error could be caused by a power failure.

66.00.23 SERVICE ERROR

66.00.23
Error 66.00.23 is due to a bad C- 1. Turn the printer off, and then link connection or a damaged C-link turn the printer on. cable. 2. If the problem persists, replace the PCA Controller board for the input or output device. 3. If the problem persists, replace the Formatter PCA.

doc1

For the complete PDF manual please visit www.LaserPros.com.
hp LaserJet 8100 and 8150
print systems and paper handling devices

service manual

HP LaserJet 8150 and 8100 Series Print Systems and Paper Handling Devices
Service Manual _____________
Copyright Hewlett-Packard Company, 2000 All Rights Reserved. Reproduction, adaptation, or translation without prior written permission is prohibited, except as allowed under the copyright laws. Part number: C4265-90963 First Edition, August 2001

Warranty

The information contained in this document is subject to change without notice. Hewlett-Packard makes no warranty of any kind with respect to this information. HEWLETT-PACKARD SPECIFICALLY DISCLAIMS THE IMPLIED WARRANTY OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. Hewlett-Packard shall not be liable for any direct, indirect, incidental, consequential, or other damage alleged in connection with the furnishing or use of this information.

Trademark Credits

Adobe is a trademark of Adobe Systems Incorporated which may be registered in certain jurisdictions. Arial is a U.S. registered trademark of the Monotype Corporation. CompuServeTM is a U.S. trademark of CompuServe, Inc. ENERGY STAR is a U.S. registered service mark of the United States Environmental Protection Agency. Microsoft is a U.S. registered trademark of Microsoft Corporation. PANTONE Pantone, Inc.s check-standard trademark for color. PostScript is a trademark of Adobe Systems, Incorporated, which may be registered in certain jurisdictions. TrueType is a U.S. trademark of Apple Computer, Inc. UNIX is a registered trademark in the United States and other countries, licensed exclusively through X/Open Company Limited. Windows, MS Windows, and Windows NT are U.S. registered trademarks of Microsoft Corporation.
Hewlett-Packard Company 11311 Chinden Boulevard Boise, Idaho 83714 U.S.A.

Conventions

This is a combined Service Manual for both the HP LaserJet 8100 series printer and the HP LaserJet 8150 series printer. The HP LaserJet 8150 series printer shares most characteristics of the HP LaserJet 8100 series printer, except where stated.
This manual uses the following conventions: Color is used to emphasize items that are important to the material under discussion. Bold is used for emphasis, particularly in situations where italic type would be confusing. Italic type is used to indicate related documents or emphasis. DISPLAY type indicates text as seen on the printer control panel display. Commands you use on a computer keyboard or on the printer control panel are shown in KEYCAP. Two examples are SELECT, and - VALUE +.
COURIER type indicates text that you type on a computer keyboard exactly as shown.
Hint Note CAUTION Hints are used to suggest an action that might simplify the process. Notes contain important information set off from the text. Caution messages alert you to the possibility of damage to equipment or loss of data. Warning messages alert you to the possibility of personal injury.

WARNING!

C4265-90963

Table of Contents

1 Product Information
Printer Features. 26 Features of the HP Digital Copier. 29 Product Overview. 31 External View of the Printer. 31 External View of HP Digital Copier. 34 Identification. 37 Model and Serial Numbers. 37 Paper-handling Devices, Accessories, and Options. 38 Ordering Information. 40 Hard Disk. 47 Determining Memory Requirements. 48 Paper Capacities and Sizes. 50 Printer and Paper-handling Devices. 50 Media Selection Guidelines. 52 Printer Media Selection Guidelines. 52 Copy Module Media Selection Guidelines. 56 Service Approach. 61 Ordering Parts. 61 Exchange Program. 62 Consumables. 62 Toner Cartridge Life. 62 Refilled Toner Cartridges and Non-HP Staple Cartridges. 63 Recycling Toner Cartridges. 63 Technical Assistance. 64 HP FIRST (Fax Information Retrieval Support Technology). 64 Internet. 64 World Wide Web. 65 HP Reseller Sales and Service Support Line (US Only). 65 Other Areas. 65 Regulatory Information. 66 FCC Regulations. 66 Environmental Product Stewardship. 68 Material Safety Data Sheet. 70 Environmental Conformity. 71 Declarations of Conformity. 72 Safety Statements. 73 Warranty. 77

Table of Contents i

2 Site Requirements
Operating Environment. 80 Space Requirements. 81 Environmental Requirements. 84 Specifications. 85 Printer and Paper-handling Devices. 85 Copy Module. 90

3 Operating Overview

Using the Printer Control Panel. 92 Control Panel Layout. 92 Indicator Lights. 93 Settings and Defaults. 94 Printer Driver Information. 94 Paper Source Default. 95 Performing a Cold Reset. 96 Setting the Display Language. 96 Printer Control Panel Menus. 100 HP LaserJet 8100 Series Quick Copy Jobs Menu. 101 HP LaserJet 8100 Series Private/Stored Jobs Menu. 101 HP LaserJet 8150 Series Quick Copy Menu. 102 HP LaserJet 8150 Series Private/Stored Jobs Menu. 102 Information Menu. 104 Paper Handling Menu. 105 Print Quality Menu. 108 Printing Menu. 110 Configuration Menu. 113 Configuration of MBM Menu. 118 I/O Menu. 119 EIO Menu. 121 Duplex Registration Menu. 123 Resets Menu. 125 Using the HP Digital Copier Front Panel. 126 HP Digital Copier Front Panel. 127 HP Digital Copier Settings. 136 Loading Documents into the ADF. 138 Loading Documents onto the Flatbed. 140 Printer Service Mode. 141 Setting Page Count, Maintenance Count,and Serial Number. 143 Setting the Cold Reset Default Paper Size. 144 HP Digital Copier Service Mode. 145 HP Digital Copier Administrator Mode. 147 Remote Upgrade of the Printer Firmware. 148 Upgrade HP Digital Copier Firmware. 150 Testing the Printer. 153 Paper Path Test. 153 Configuration Page. 153 ii Table of Contents

4 Maintenance and Adjustments
Cleaning the Printer and Paper Handling Accessories. 158 Cleaning Spilled Toner. 160 Cleaning the HP Digital Copier. 161 Materials. 161 Vacuum Specifications. 161 Cleaning ADF and Glass. 162 Cleaning the Document Cover, Document Holder, and Flatbed Glass. 162 Cleaning the ADF. 163 Copy Module Optics Cleaning. 165 Cleaning the ADF Lamp and Mirrors. 165 Lubricating the ADF Gears. 165 Cleaning the Carrier Unit and Mechanical Assemblies. 166 Lubricating the Carrier Unit Shaft. 166 Lubricating the Top of the Carrier Guide Rail. 166 Lubricating the Flatbed Motor Gears. 166 Cleaning the Front Panel. 166 Maintaining the Printer. 167 Maintaining the Copy Module. 168 HP Digital Copier Maintenance Parts. 168 Adjusting Printer Input Trays. 169 Adjusting for Edge-to-Edge Printing. 169 Adjusting Input Trays for Normal Printing. 170 Adjusting the 2000-sheet Printer Input Tray. 172 Adjusting Duplex Registration of the Paper Trays. 174 Adjusting the Copy Module. 175 Types of Adjustment. 175 When to Calibrate or Adjust the Copy Module. 175 Calibration Target. 175 Entering the Calibration Menu in Service Mode. 176 How to Perform an Offset Adjustment Calibration. 177 How to Perform a Density Calibration Adjustment. 177 How to Perform an ADF Vertical Magnification Adjustment. 177

5 Functional Overview

Printer Functional Overview. 180 Power Distribution System. 181 AC Power Distribution. 182 Overcurrent/Overvoltage Protection. 182 High Voltage Power Distribution. 183 Formatter System. 185 DC Controller System. 188 Laser and Scanner Drive. 188 Paper Motion Monitoring and Control. 188 Clutches. 188 Engine Test Microswitch. 189
Motors. 189 Image Formation System. 190 Toner Cartridge. 191 Drum Cleaning. 193 Drum Conditioning. 194 Image Writing. 195 Image Developing. 197 Image Transferring and Media Separation. 199 Image Fusing. 200 Paper Paths and Components. 201 Printer, Duplexer, and Envelope Feeder. 201 Paper Size Switches (Trays 2 and 3). 204 Printing from Tray 1. 205 Printing from Trays 2 and 3. 205 Printing from the Envelope Feeder. 205 Printing with the Duplexer. 206 2000-sheet Input Tray (Tray 4) Components. 207 2000-Sheet Input Tray Operation. x 500-sheet Input Tray. x 500-sheet Input Tray Operation. 214 7-bin Tabletop Mailbox Components. 216 7-bin Tabletop Mailbox Operation. 218 8-bin Mailbox Components. 222 8-bin Mailbox Operation. 225 Finisher Components. 227 Stapler Unit Operation. 229 Main Functional Cycles of the Stapler (Internal Paper Path). 232 Communication Link (Daisy Chain). 233 Paper Jam Detection. 235 Printer Timing. 235 IEEE 1284 Parallel Cable Information. 237 Copy Module Functional Overview. 238 Copy Module System. 238 Function and Layout of the Copy Processor. 240 Copy Module Power Up Process. 242 Copy Processor Board. 242 Copy Module. 244 Printer components of copy module power up process. 245 Notes About the MFP Printer Product ID. 245 ADF Simplex Operation. 246 ADF Duplex Operation. 247 Flatbed Operation. 247 Copy Module Image Path. 249 Communication with the Printer. 251 Communication Channels. 251 Print Job Interrupt. 251 Paper Path and Sensors. 252 iv Table of Contents

6 Removal and Replacement
Removal and Replacement Strategy. 256 Electrostatic Discharge (ESD) Precautions. 256 Required Tools. 257 User Installable Accessories. 258 Hardware Table. 266 Printer Assembly Removal and Replacement. 268 Control Panel. 269 Covers. 271 Delivery Unit (for Face-down Bin). 280 Diverter Assembly. 283 Diverter Door Assembly. 284 Lower Right Door Assembly. 285 Fan 1, Laser/Scanner and Housing (Exhaust). 288 Fan 2, Low Voltage Power Supply (Exhaust). 290 Fan 3, Formatter Fan and Housing (Intake). 291 Fan 4, Delivery Unit (Exhaust). 292 Fan 5, Tray 1 (Intake). 293 Tray 1. 295 Tray 1 Pickup Assembly. 298 Feeder Assembly. 302 Formatter Assembly. 304 Fusing Assembly. 306 Laser/Scanner Assembly. 308 Main Gear Assembly. 310 Main Motor Assembly. 313 Paper Input Unit (PIU). 314 PCA, DC Controller. 315 Output Paper Sensor PCA. 316 High Voltage Power Supply (HVPS). 323 Low Voltage Power Supply (LVPS). 324 Registration Assembly. 325 Tray 1 Feed Roller and Separation Pad. 328 Tray 2 and 3 Pickup, Feed, and Separation Rollers. 330 Paper Input Unit Sensor (PS2). 332 Registration Sensor (PS1). 334 Face-up Solenoid Assembly (SL3). 336 Transfer Roller Assembly. 337 Tray 2 and 3 Assemblies. 339 2000-sheet Input Tray Removal and Replacement. 341 Orientation. 341 Front Cover. 343 Back Cover. 344 Left Cover. 345 Right Cover. 346 Main Drive Assembly. 347 v
Paper Tray. 349 Main Cable Harness. 350 Controller PCA. 352 Front LED PCA Assembly. 354 Pickup Assembly. 356 Power Supply. 358 Pickup, Feed, and Separation Rollers. 360 Paper Quantity Switch Assembly. 363 Paper Size Switch Assembly. 363 Vertical Transfer Unit (VTU). 366 Tension Springs. 368 Locating Pins. 369 Casters and Stabilizing Feet. 370 Adjustable Foot. x 500-sheet Input Tray Removal and Replacement. 372 Orientation of the 2 x 500-sheet Input Tray. 373 Back Cover. 374 Left Cover. 375 Vertical Transfer Unit (VTU). 376 Right Cover. 379 Front Top Cover. 382 Trays 4 and 5. 385 Pickup Assembly. 387 Paper Deck Drive Assembly. 389 Pickup, Feed, and Separation Rollers. 391 Controller PCA. 392 Tray-Size Sensing PCA. 393 Power Supply. 395 Main Cable. 396 Storage Paper Tray. 398 Front Door (Storage Area). 399 Casters. 400 Foot Tip and Adjustable Foot Tip (Stabilizing Feet). 401 Locating Pins. 402 Front LED PCA. 403 Envelope Feeder. 404 7-bin Tabletop Mailbox Removal and Replacement. 405 Orientation of the 7-bin Tabletop Mailbox. 406 Front Cover. 407 Back Cover. 410 Top Cover. 412 Controller PCA. 416 Power Supply. 417 Right Door Assembly (Paper Path Cover). 418 Face-down Bins. 423 Empty Bin Sensor PCA. 426 Full Bin and Interlock Sensor PCA. 428 vi Table of Contents

LED PCA. 430 Face-up Sensors PCA. 431 Reversing Mechanism Motor. 432 Face-up/Diverter Assembly (Flipper). 434 Short Tray 7. 437 Solenoid Reversing Mechanism. 438 Flipper Solenoid. 439 Handle. 440 Latching Mechanism. 441 Cover Latch. 442 8-bin Mailbox Removal and Replacement. 443 Orientation. 444 Front and Back Covers. 445 Top Cover. 447 Power Supply. 448 Paper Bins and Blind Cover. 449 Flipper Assembly. 450 Delivery Head Motor. 453 Transport Belt Motor. 454 Input Paper Guide. 456 Metal Tape and Housing Assembly. 458 Controller PCA. 460 Anticurl Strings. 462 Delivery Head Assembly. 464 Interlock Switch. 469 Diagnostic LED PCA. 470 User Status LED PCA. 472 Adjustable and Fixed Casters. 474 Attachment Assembly. 475 Stapler Assembly Removal and Replacement. 476 Mailbox with Stapler, Stapler Removal or Installation. 477 Back Plate. 479 Stapler Controller PCA. 481 Top Cover Assembly. 484 Stapler Bed Assembly. 485 Hinges. 487 Duplexer. 488 HP Digital Copier Removal and Replacement. 489 Installing the HP Digital Copier. 490 Install the Optional Output Accessory. 493 Install the Copy Connect EIO Board into the Printer. 494 Install the Copy Connect Cable. 495 Hardware Table. 497 Orientation of the HP Digital Copier. 499 Copy Module Maintenance Parts. 500 Separation Pad Assembly. 500 Pick Roller Assembly. 501
Copy Module Skins. 505 Document Holding Pad. 505 Paper Chute Flip-out. 506 Output Tray Flip-out. 507 Output Tray. 507 Flatbed (FB) Cover Assembly. 508 ADF Latch Cap. 511 ADF Cover. 512 Front Panel. 514 Panel Cover. 519 Front Panel Brackets. 520 Upper Cover. 522 Copy Module Power Supply/Main Board Assemblies. 524 Copy Processor Board. 524 Power Supply and Main Board Tray. 525 RFI Cover. 527 Control PCA. 529 Fan. 532 Power Supply. 533 Back PCA. 534 Copy Module ADF Unit Assemblies. 535 Optical Unit. 535 ADF Lamp PCA. 537 ADF Lamp. 539 Sensor Unit Assembly. 540 ADF Motor Unit. 543 ADF Belt. 544 LED Assembly PCA. 546 ADF Unit. 547 Copy Module Flatbed Assemblies. 549 Front Panel Frame Ground Spring. 549 Output Tray Brackets. 550 Glass Plate Assembly. 551 Home Position Sensor. 553 Carrier Unit Lamp. 555 Carrier Unit. 558 Felt Pad. 562 Feet. 563 Frame Ground Spring. 564 Front Lamp PCA. 565 Junction PCA and Cover. 566 Front Panel Ribbon Cable. 568 Carrier Belt and Motor. 570

7 Troubleshooting

Troubleshooting Process. 574 Printer System Troubleshooting Process. 577 Printer/Paper-Handling Troubleshooting Process. 578 Copy Module Troubleshooting Process. 580 Troubleshooting the Print System. 582 Preliminary Operating Checks. 582 Communication. 583 Interface Troubleshooting. 583 Network Troubleshooting. 585 Verify Host System Operation. 587 Verify Network and Server Operation. 587 General Troubleshooting Information. 588 Miscellaneous Problems and Solutions. 588 Paper Curl. 593 Troubleshooting the Printer and Paper-handling Devices. 594 Engine Test. 597 Event Log Pages. 598 Printer Message Tables. 607 Engine Error Messages. 608 Input Device Messages. 620 Output Device Messages. 628 Finisher Devices Messages. 640 Paper Handling Controller Error Messages. 644 Paper Jams. 646 Paper Path Test. 648 Menu Map. 651 Configuration Pages. 653 File Directory Page. 656 Usage Page. 657 Check the Toner Cartridge. 662 Image Quality Tables. 663 Repetitive Defect Ruler. 676 Image System Troubleshooting. 678 High-Voltage Power Supply Check. 679 Self-Diagnostics on Paper-handling Devices. 681 2000-sheet Input Tray Standalone Diagnostics. x 500-sheet Input Tray Standalone Diagnostics. 685 7-bin Tabletop Mailbox Standalone Diagnostics. 689 8-bin Mailbox Standalone Diagnostics. 694 Diagrams. 702 Troubleshooting the Copy Module. 715 Status Messages. 718 Testing the Copy Module. 728 Copy Processor LED Test. 728 Copy Module Boot Up Icon Conditions. 730 ix
Copy Module Offline Test. 731 Other Tests. 733 Service Mode Tests. 735

8 Parts and Diagrams

How to Use the Part Lists and Diagrams. 738 Ordering Parts. 738 Common Hardware. 738 Illustrations and Parts Lists. 739 Printer and paper-handling components. 740 Printer Parts and Diagrams. 742 Paper-Handling Devices Parts and Diagrams. 756 Input Devices. 756 Output Devices. 763 HP Digital Copier Parts and Diagrams. 774 Alphabetical Parts List (Printer and Paper-handling Devices). 789 Alphabetical Parts List (Copy Module). 799 Numerical Parts List (Printer and Paper-handling devices). 803 Numerical Parts List (Copy Module). 813

 

Technical specifications

Full description

Buy HP LaserJet 8100 series printer for its performance. Love it for its versatility. If you've been looking for a 32 page-per-minute (ppm) printer with HP quality, innovation and reliability, your search is over. Because HP LaserJet 8100 series printers offer high-volume users unrivalled performance, versatility and manageability. As the performance leaders in the HP LaserJet printer family, HP LaserJet 8100 series printers incorporate the sophisticated technologies of HP LaserJet 4000, 5000 and 8000 series printers. HP LaserJet 8100 series printers also include a host of new security, management and convenience features that ensure fast, great-looking output with an overall low total cost of ownership.

General
Printer TypeWorkgroup printer - laser - monochrome
Form FactorStationary
Width20.5 in
Depth21.3 in
Height22.3 in
Weight119 lbs
Enclosure ColorWhite
LocalizationEnglish
Printer
Print SpeedUp to 32 ppm - B/W
Connectivity TechnologyWired
InterfaceParallel
Max Resolution ( B&W )1200 dpi x 1200 dpi
PostScript SupportStandard
Language SimulationPCL 5E, PostScript 2, PCL 6
Fonts Included110 x TrueType
Printer FeaturesOptional duplex
Processor
ProcessorVR4300 166 MHz
RAM
RAM Installed ( Max )16 MB / 208 MB (max)
Technology / Form FactorSDRAM - DIMM 100-pin
Media Handling
Media Path TypeCurved, straight
Media TypeEnvelopes, transparencies, plain paper
Max Media Size (Custom)11.7 in x 16.5 in
Media SizesLetter A Size (8.5 in x 11 in), Legal (8.5 in x 14 in), Executive (7.25 in x 10.5 in), A4 (8.25 in x 11.7 in), B5 (6.93 in x 9.83 in), A3 (11.7 in x 16.5 in), B4 (9.83 in x 13.9 in), Ledger B Size (11 in x 17 in)
Envelope SizesInternational B5 (6.93 in x 9.83 in)
Total Media Capacity1100 sheets
Media Feeder(s)1 x autoload - 100 sheets - A3 (11.7 in x 16.5 in) 2 x autoload - 500 sheets - A3 (11.7 in x 16.5 in)
Max Sheets in Multi-Part Form100
Duty Cycle
Monthly Duty Cycle150000 pages
Cartridge / Printhead Included Qty1
Expansion / Connectivity
Expansion Slots Total (Free)3 ( 3 ) x memory - DIMM 100-pin 3 ( 3 ) x EIO
Connections1 x parallel - IEEE 1284 (EPP/ECP) - 36 pin mini-Centronics
Miscellaneous
Cables Included1 x printer cable
Certified for Windows VistaCertified for Windows Vista software and devices have undergone compatibility tests for ease-of-use, better performance and enhanced security.
Power
Power DevicePower supply - integrated
Voltage RequiredAC 230 V ± 10%
Frequency Required50/60 Hz
Power Consumption Operational710 Watt
Power Consumption Stand by / Sleep32 Watt
Compliant StandardsEPA Energy Star
Software / System Requirements
Software IncludedDrivers & Utilities
OS RequiredMicrosoft DOS, Microsoft Windows NT 3.51, IBM OS/2, Microsoft Windows NT 4.0, Novell IntranetWare
Manufacturer Warranty
Service & Support1 year warranty
Service & Support DetailsLimited warranty - parts and labor - 1 year - on-site
Environmental Parameters
Min Operating Temperature50 °F
Max Operating Temperature90.5 °F
Humidity Range Operating20 - 80%
Sound Emission59 dBA
Universal Product Identifiers
BrandHewlett-Packard
Part NumberC4214A
GTIN00088698295946

 

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