A HP supplies Order printing supplies online....145 Supplies.....145 Print cartridges....145 HP media....145 B Support and warranty Hewlett-Packard limited warranty statement...148 Obtain electronic support....149 Obtain HP telephone support....149 Before you call....149 Support process....149 HP support by phone....150 Phone support period....150 Telephone support numbers....150 Placing a call....151 After the phone support period...152 Additional warranty options....152 HP Quick Exchange Service (Japan)...152 Call HP Korea customer support...153 Prepare the device for shipment...153 Remove the print cartridges before shipment..153 Remove the control-panel faceplate...154 Pack the device.....155 C Device specifications Physical specifications...157 Product features and capacities...157 Memory specifications...158 System requirements....158 Print specifications....159 Copy specifications.....159 Fax specifications....159 Scan specifications.....160 Environmental specifications...160 Electrical specifications....160 Acoustic emission specifications (noise levels per ISO 7779)..160 D Regulatory information FCC statement....164 Notice to users in Korea....164 VCCI (Class B) compliance statement for users in Japan..164 Notice to users in Japan about the power cord...165 RoHS notices (China only)....165 Noise emission statement for Germany...165 Notice to users of the U.S. telephone network: FCC requirements..166 Notice to users of the Canadian telephone network...166 Notice to users in the European Economic Area...168 Australia wired fax statement....168 Warning for Australia and New Zealand with phone handset..168 Regulatory model number....168
Contents Declaration of conformity....169 Environmental product stewardship program...170 Paper use....170 Plastics.....170 Material safety data sheets....170 Recycling program...170 HP inkjet supplies recycling program...170 Disposal of waste equipment by users in private households in the European Union.....171 Energy consumption....171 Index.....173

Get started

This guide provides details about how to use the device and to resolve problems. Find other resources for the product Understand the device parts
Find other resources for the product
You can obtain product information and further troubleshooting resources that are not included in this guide from the following resources:
Resource Setup poster Description Provides illustrated setup information. Provides instructions for setting up the device and information about the warranty and safety issues. Provide late-breaking information and troubleshooting tips. Provides tools to align the device, clean print cartridges, print a test page, view ink level of print cartridges, and order supplies online. For more information, see Toolbox (Windows). HP Printer Utility (Mac OS) (Mac OS supported by HP Officejet J3600 only) Contains tools to configure print settings, align the device, clean the print cartridges, view ink level of print cartridges, order supplies online, and find support information from the Web site. For more information, see HP Printer Utility (Mac OS). Control panel Provides status, error, and warning information about operations. Provides information about events that have occurred. Provide the latest printer software, and product and support information. For more information, see Control panel buttons and lights. For more information, see Monitor the device. www.hp.com/support www.hp.com The HP Printer Utility is typically installed with the device software. Location A printed version of the document is provided with the device. A printed version of the document is provided with the device. Included on the Starter CD.

You can set the number of copies that you want to print by using the Number of Copies option. NOTE: The HP Officejet J3500 supports black and white copies on plain paper only. To set the number of copies from the control panel 1. Make sure you have paper loaded in the input tray. 2. Load your original print side down in the document feeder tray. Place the pages so that the top edge of the document goes in first. 3. In the Copy area, press Copy Menu repeatedly until Number of Copies appears. 4. Press or use the keypad to enter the number of copies, up to the maximum. (The maximum number of copies varies by model.) TIP: If you hold down either of the arrow buttons, the number of copies changes by increments of 5 to make it easier to set a large number of copies. 5. Press START COPY Black or START COPY Color.

Set the copy paper size

You can set the paper size on the device. The paper size you select should match what is loaded in your input tray. NOTE: The HP Officejet J3500 supports black and white copies on plain paper only. To set the paper size from the control panel 1. In the Copy area, press Copy Menu repeatedly until Copy Paper Size appears. 2. Press until the appropriate paper size appears. 3. Press START COPY Black or START COPY Color.

Set the copy paper type

You can set the paper type on the device. NOTE: The HP Officejet J3500 supports black and white copies on plain paper only.
To set the paper type for copies from the control panel 1. In the Copy area, press Copy Menu repeatedly until Paper Type appears. 2. Press until the appropriate paper type appears. 3. Press START COPY Black or START COPY Color. Refer to the following table to determine which paper type setting to choose based on the paper loaded in the input tray.
Paper type Copier paper or letterhead HP Bright White Paper HP Premium Plus Photo Paper, Glossy HP Premium Plus Photo Paper, Matte HP Premium Plus 10 x 15 cm (4 x 6 inch) Photo Paper HP Premium or Premium Plus Inkjet Transparency Film Other transparency film Plain Hagaki Glossy Hagaki L (Japan only) Control panel setting Plain Paper Plain Paper Premium Photo Premium Photo Premium Photo Transparency Transparency Plain Paper Premium photo Premium Photo
Change copy speed or quality
The device provides three options that affect copy speed and quality: Best produces the highest quality for all paper and eliminates the banding (striping) effect that sometimes occurs in solid areas. Best copies slower than the other quality settings. Normal delivers high-quality output and is the recommended setting for most of your copying. Normal copies faster than Best and is the default setting. Fast copies faster than the Normal setting. The text is comparable to the quality of the Normal setting, but the graphics might be lower quality. The Fast setting uses less ink and extends the life of your print cartridges. NOTE: The HP Officejet J3500 supports black and white copies on plain paper only. To change the copy quality from the control panel 1. Make sure you have paper loaded in the input tray. 2. Load your original print side down in the document feeder tray. Place the pages so that the top edge of the document goes in first. 3. In the Copy area, press Quality until the appropriate quality setting is lit. 4. Press START COPY Black or START COPY Color.

Enhance blurred areas of your copy
You can use the Enhancements feature to adjust the quality of text documents by sharpening edges of black text or adjust photographs by enhancing light colors that might otherwise appear white.
The Mixed enhancement is the default option. Use the Mixed enhancement to sharpen edges of most originals. NOTE: The HP Officejet J3500 supports black and white copies on plain paper only. To copy a blurred document from the control panel 1. Make sure you have paper loaded in the input tray. 2. Load your original print side down in the document feeder tray. TIP: To avoid scratches or other damage to your original photos, place your photo in a transparent photo sleeve before loading. 3. In the Copy area, press Copy Menu repeatedly until Enhancements appears. 4. Press until the Text setting appears. 5. Press START COPY Black or START COPY Color. If any of the following occur, turn off Text enhancement by selecting Photo or None: Stray dots of color surround some text on your copies Large, black typefaces look splotchy (not smooth) Thin, colored objects or lines contain black sections Horizontal grainy or white bands appear in light- to medium-gray areas
Enhance light areas of your copy
You can use Photo enhancements to enhance light colors that might otherwise appear white. You can also use Photo enhancements to eliminate or reduce any of the following that might occur when copying with Text enhancements: Stray dots of color surround some text on your copies Large, black typefaces look splotchy (not smooth) Thin, colored objects or lines contain black sections Horizontal grainy or white bands appear in light- to medium-gray areas NOTE: The HP Officejet J3500 supports black and white copies on plain paper only. To copy an overexposed photo from the control panel 1. Make sure you have paper loaded in the input tray. 2. Load your original print side down in the document feeder tray. TIP: To avoid scratches or other damage to your original photos, place your photo in a transparent photo sleeve before loading. 3. In the Copy area, press Copy Menu repeatedly until Enhancements appears. 4. Press until the Photo enhancement setting appears. 5. Press START COPY Color.

Cancel a copy job

To stop copying, press Cancel on the control panel.

42 Copy

You can scan originals and send them to a variety of destinations, such as a folder on the network or a program on a computer. You can use the control panel, the HP photo and imaging software, and TWAIN-compliant or WIA-compliant programs on a computer. This section contains the following topics: Scan an original Scan from a TWAIN-compliant or a WIA-compliant program Edit a scanned original Change scan settings Cancel a scan job

4. Press the right arrow button to scroll through the numbers from which you have received faxes. When the number you want to block appears, press OK to select it. 5. When the Select Another? prompt appears, do one of the following: If you want to add another number to the list of junk fax numbers, press Yes, and then repeat step 4 for each number you want to block. If you are done, press No. To manually enter a number to block 1. Press Setup. 2. Press Basic Fax Setup, and then press Junk Fax Blocker Setup. 3. Press Add number to Junk List, and then press Enter Number. 4. Use the keypad to enter a fax number to block, and then press OK. Make sure you enter the fax number as it appears on the control-panel display, and not the fax number that appears on the fax header of the received fax, as these numbers can be different. 5. When the Enter Another? prompt appears, do one of the following: If you want to add another number to the list of junk fax numbers, press Yes, and then repeat step 4 for each number you want to block. If you are done, press No. Remove numbers from the junk fax list If you no longer want to block a fax number, you can remove a number from your junk fax list. To remove numbers from the list of junk fax numbers 1. Press Setup. 2. Press Basic Fax Setup, and then press Junk Fax Blocker Setup. 3. Press Remove Number from Junk List. 4. Press the right arrow button to scroll through the numbers you have blocked. When the number you want to remove appears, press OK to select it. 5. When the Delete Another? prompt appears, do one of the following: If you want to remove another number from the list of junk fax numbers, press Yes, and then repeat step 4 for each number you want to block. If you are done, press No.

Change fax settings

After completing the steps in the getting started guide that came with the device, use the following steps to change the initial settings or to configure other options for faxing. Configure the fax header Set the answer mode (Auto answer) Set the number of rings before answering Change the answer ring pattern for distinctive ring Set the fax error correction mode
Set the dial type Set the redial options Set the fax speed

Configure the fax header

The fax header prints your name and fax number on the top of every fax you send. HP recommends that you set up the fax header by using the software that you installed with the device. You can also set up the fax header from the control panel, as described here. NOTE: In some countries/regions, the fax header information is a legal requirement. To set or change the fax header 1. Press Setup. 2. Press Basic Fax Setup, and then press Fax Header. 3. Enter your personal or company name using the numeric keypad, and then press OK. 4. Enter your fax number by using the numeric keypad, and then press OK.
Set the answer mode (Auto answer)
The answer mode determines whether the device answers incoming calls. Turn on the Auto Answer setting if you want the device to answer faxes automatically. The device answers all incoming calls and faxes. Turn off the Auto Answer setting if you want to receive faxes manually. You must be available to respond in person to the incoming fax call or the device does not receive faxes.

Chapter 7

To open the HP Printer Utility from the Printer Setup Utility 1. From the Finder, select Computer from the Go menu. 2. Select the device from the list, and then press Utility. 3. Select the device from the menu, and then press Launch Utility. HP Printer Utility panels Information and Support panel Supplies Status: Shows the information about currently installed print cartridges. Supply Info: Shows the print cartridge replacement options. Device Information: Displays information about the model and serial number. This page contains information about the device and the supplies. Clean: Guides you through cleaning the print cartridges. Align: Guides you through aligning the print cartridges. HP Support: Gain access to HP Web site where you can find support for the device, register the device, and find information about returning and recycling used printing supplies.
Set up faxing for the device
After completing all the steps in the getting started guide, use the instructions in this section to complete your fax setup. Keep your getting started guide for later use. In this section, you will learn how to set up the device so that faxing works successfully with equipment and services you might already have on the same phone line. TIP: You can also use the Fax Setup Wizard (Windows) or HP Fax Setup Utility (Mac OS) to help you quickly set up some important fax settings such as the answer mode and fax header information. You can access the Fax Setup Wizard (Windows) or HP Fax Setup Utility (Mac OS) through the software you installed with the device. After you run the Fax Setup Wizard (Windows) or HP Fax Setup Utility (Mac OS), follow the procedures in this section to complete your fax setup.
Set up faxing (parallel phone systems)
Before you begin setting up the device for faxing, determine which kind of phone system your country/region uses. The instructions for fax setup differ depending on whether you have a serial- or parallel-type phone system. If you do not see your country/region listed in the table below, you probably have a serial-type phone system. In a serial-type phone system, the connector type on your shared telephone equipment (modems, phones, and answering machines) does not allow a physical connection to the "2-EXT" port on the device. Instead, all equipment must be connected at the telephone wall jack. NOTE: In some countries/regions that use serial-type phone systems, the phone cord that came with the device might have an additional wall plug attached to it. This enables you to connect other telecom devices to the wall jack where you plug in the device. If your country/region is listed in the table below, you probably have a parallel-type telephone system. In a parallel-type phone system, you are able to connect shared telephone equipment to the phone line by using the "2-EXT" port on the back of the device. NOTE: If you have a parallel-type phone system, HP recommends you use the 2-wire phone cord supplied with the device to connect it to the telephone wall jack.

Figure 7-5 Back view of the device
Telephone wall jack Use the phone cord supplied in the box with the device to connect to the "1-LINE" port
To set up the device with voice mail 1. Using the phone cord supplied in the box with the device, connect one end to your telephone wall jack, then connect the other end to the port labeled 1-LINE on the back of the device. NOTE: If you do not use the supplied cord to connect from the telephone wall jack to the device, you might not be able to fax successfully. This special phone cord is different from the phone cords you might already have in your home or office. 2. Turn off the Auto Answer setting. 3. Run a fax test. You must be available to respond in person to incoming fax calls, or the device cannot receive faxes. You must initiate the manual fax before voicemail picks up the line. Case G: Fax line shared with computer modem (no voice calls received) If you have a fax line on which you receive no voice calls, and you also have a computer modem connected on this line, set up the device as described in this section. NOTE: If you have a computer dial-up modem, your computer dial-up modem shares the phone line with the device. You will not be able to use both your modem and the device simultaneously. For example, you cannot use the device for faxing while you are using your computer dial-up modem to send an e-mail or access the Internet. Set up the device with a computer dial-up modem Set up the device with a computer DSL/ADSL modem
Set up the device with a computer dial-up modem If you are using the same phone line for sending faxes and for a computer dial-up modem, follow these directions for setting up the device.
Figure 7-6 Back view of the device
(continued) 3 Computer with modem
To set up the device with a computer dial-up modem 1. Remove the white plug from the port labeled 2-EXT on the back of the device. 2. Find the phone cord that connects from the back of your computer (your computer dial-up modem) to a telephone wall jack. Disconnect the cord from the telephone wall jack and plug it into the port labeled 2-EXT on the back of the device. 3. Using the phone cord supplied in the box with the device, connect one end to your telephone wall jack, then connect the other end to the port labeled 1-LINE on the back of the device. NOTE: If you do not use the supplied cord to connect from the telephone wall jack to the device, you might not be able to fax successfully. This special phone cord is different from the phone cords you might already have in your home or office. 4. If your modem software is set to receive faxes to your computer automatically, turn off that setting. NOTE: If you do not turn off the automatic fax reception setting in your modem software, the device will not be able to receive faxes. 5. Turn on the Auto Answer setting. 6. (Optional) Change the Rings to Answer setting to the lowest setting (two rings). 7. Run a fax test. When the phone rings, the device automatically answers after the number of rings you set in the Rings to Answer setting. The device begins emitting fax reception tones to the sending fax machine and receives the fax. Set up the device with a computer DSL/ADSL modem If you have a DSL line and use that phone line to send faxes, follow these instructions to set up your fax.

Chapter Telephone wall jack Parallel splitter DSL/ADSL filter Connect one end of the phone jack that was supplied with the device to connect to the 1-LINE port on the back of the device. Connect the other end of the cord to the DSL/ADSL filter. Computer Computer DSL/ADSL modem
NOTE: You will need to purchase a parallel splitter. A parallel splitter has one RJ-11 port on the front and two RJ-11 ports on the back. Do not use a 2line phone splitter, a serial splitter, or a parallel splitter which has two RJ-11 ports on the front and a plug on the back.
To set up the device with a computer DSL/ADSL modem 1. Obtain a DSL filter from your DSL provider. 2. Using the phone cord provided in the box with the device, connect one end to the DSL filter, and then connect the other end to the port labeled 1-LINE on the back of the device. NOTE: If you do not use the supplied cord to connect from the DSL filter to the back of the device, you might not be able to fax successfully. This special phone cord is different from the phone cords you might already have in your home or office. 3. 4. 5. 6. Connect the DSL filter to the parallel splitter. Connect the DSL modem to the parallel splitter. Connect the parallel splitter to the wall jack. Run a fax test.
When the phone rings, the device automatically answers after the number of rings you set in the Rings to Answer setting. The device begins emitting fax reception tones to the sending fax machine and receives the fax. Case H: Shared voice/fax line with computer modem If you receive both voice calls and fax calls at the same phone number, and you also have a computer modem connected on this phone line, set up the device as described in this section.
NOTE: Since your computer modem shares the phone line with the device, you cannot use both your modem and the device simultaneously. For example, you cannot use the device for faxing while you are using your computer modem to send an e-mail or access the Internet. Shared voice/fax with computer dial-up modem Shared voice/fax with computer DSL/ADSL modem
Shared voice/fax with computer dial-up modem If you use your phone line for both fax and telephone calls, use these instructions to set up your fax. There are two different ways to set up the device with your computer based on the number of phone ports on your computer. Before you begin, check your computer to see if it has one or two phone ports. If your computer has only one phone port, you will need to purchase a parallel splitter (also called a coupler), as shown below. (A parallel splitter has one RJ-11 port on the front and two RJ-11 ports on the back. Do not use a two-line phone splitter, a serial splitter, or a parallel splitter which has two RJ-11 ports on the front and a plug on the back.)

NOTE: Since your computer dial-up modem shares the phone line with the HP device, you cannot use both your modem and the device simultaneously. For example, you cannot use the HP device for faxing while you are using your computer dial-up modem to send an e-mail or access the Internet. Shared voice/fax line with computer dial-up modem and answering machine Shared voice/fax line with computer DSL/ADSL modem and answering machine
Shared voice/fax line with computer dial-up modem and answering machine There are two different ways to set the HP device with your computer based on the number of phone ports on your computer. Before you begin, check your computer to see if it has one or two phone ports. If your computer has only one phone port, you will need to purchase a parallel splitter, as shown below. (A parallel splitter has one RJ-11 port on the front and two RJ-11 ports on the back. Do not use a two-line phone splitter, a serial splitter, or a parallel splitter which has two RJ-11 ports on the front and a plug on the back.)
Figure 7-10 Example of a parallel splitter If your computer has one phone port, set up the HP device as described below.
Figure 7-11 Back view of the device
5 Telephone wall jack Telephone cord connected to the parallel splitter Parallel splitter Telephone (optional) Answering machine
Computer with modem Use the phone cord supplied in the box with the device to connect to the "1-LINE" port
To set up the device on the same phone line as a computer with one phone port 1. Remove the white plug from the port labeled 2-EXT on the back of the HP device. 2. Find the phone cord that connects from the back of your computer (your computer dial-up modem) to a telephone wall jack. Disconnect the cord from the telephone wall jack and plug it into the port labeled 2-EXT on the back of the device. 3. Unplug your answering machine from the telephone wall jack, and connect it to the port labeled 2-EXT on the back of the device. NOTE: If you do not connect your answering machine directly to the device, fax tones from a sending fax machine might be recorded on your answering machine, and you might not be able to receive faxes with the device. 4. Using the phone cord supplied in the box with the HP device, connect one end to your telephone wall jack, then connect the other end to the port labeled 1-LINE on the back of the HP device. NOTE: If you do not use the supplied cord to connect from the telephone wall jack to the device, you might not be able to fax successfully. This special phone cord is different from the phone cords you might already have in your home or office. 5. (Optional) If your answering machine does not have a built-in phone, for convenience you might want to connect a phone to the back of your answering machine at the "OUT" port. NOTE: If your answering machine does not let you connect an external phone, you can purchase and use a parallel splitter (also known as a coupler) to connect both the answering machine and telephone to the device. You can use standard phone cords for these connections. 6. If your modem software is set to receive faxes to your computer automatically, turn off that setting. NOTE: If you do not turn off the automatic fax reception setting in your modem software, the device will not be able to receive faxes. 7. Turn on the Auto Answer setting. 8. Set your answering machine to answer after a low number of rings. 9. Change the Rings to Answer setting on the HP device to the maximum number of rings supported by your HP device. (The maximum number of rings varies by country/ region.) 10. Run a fax test. NOTE: If you are using a computer with two telephone ports, you do not need a parallel splitter. You can plug the answering machine into the OUT port on the back of the computer.

3. Clean the white strip with a soft cloth or sponge slightly moistened with a mild soap and warm water. Wash the strip gently to loosen debris. Do not scrub the strip.
4. If further cleaning is needed, repeat the previous steps using isopropyl (rubbing) alcohol, and wipe the strip thoroughly with a damp cloth to remove any residual alcohol. CAUTION: Be careful not to spill alcohol on the glass or exterior of the HP All-in-One, as this might damage the device. 5. Close the automatic document feeder cover. 6. Plug in the power cord, and then turn on the device.

Clean the exterior

NOTE: Before cleaning the device, turn off the power and unplug the power cord from the electrical socket. Use a soft, damp, lint-free cloth to wipe dust, smudges, and stains off of the case. The exterior of the device does not require cleaning. Keep fluids away from the interior of the device, as well as from the control panel.
Troubleshooting tips and resources
Use the following tips and resources to resolve printing problems. For a paper jam, see Clear paper jams. For paper-feed problems, such as the paper skew and paper pick, see Solve paperfeed problems. Power light is on and not blinking. When the device is turned on for the first time, it takes approximately 12 minutes to initialize it after the print cartridges are installed. Power cord and other cables are working, and are firmly connected to the device. Make sure the device is connected firmly to a functioning alternating current (AC) power outlet, and is turned on. For voltage requirements, see Electrical specifications. Media is loaded correctly in the input tray and is not jammed in the device. All packing tapes and materials are removed. The device is set as the current or default printer. For Windows, set it as the default in the Printers folder. For the Mac OS, set it as the default in the Printer Setup Utility. See your computer's documentation for more information. Pause Printing is not selected if you are using a computer running Windows. You are not running too many programs when you are performing a task. Close programs that you are not using or restart the computer before attempting the task again.

Solve printing problems

The device shuts down unexpectedly Error message appears on control-panel display The device is not responding (nothing prints) Device takes a long time to print Blank or partial page printed

Something on the page is missing or incorrect
Check the print cartridges Make sure the correct print cartridges are installed and the print cartridges are not low on ink. For more information, see Manage the device and Supported print cartridges. Check the margin settings Make sure the margin settings for the document do not exceed the printable area of the device. For more information, see Set minimum margins. Check the color print settings Make sure Print in Grayscale is not selected in the print driver. (HP Officejet J3600 only.) Check the device location and length of USB cable High electromagnetic fields (such as those generated by USB cables) can sometimes cause slight distortions to printouts. Move the device away from the source of the
118 Maintain and troubleshoot
electromagnetic fields. Also, it is recommended that you use a USB cable that is less than 3 meters (9.8 feet) long to minimize the effects of these electromagnetic fields.
Placement of the text or graphics is wrong
Check how the media is loaded Make sure the media width and length guides fit snugly against the edges of the stack of media, and make sure the trays are not overloaded. For more information, see Load media. Check the media size Content on a page might be cut off if the document size is larger than the media that you are using. Make sure the media size selected in the printer driver match the size of media loaded in the tray. Check the margin settings If the text or graphics are cut off at the edges of the page, make sure the margin settings for the document do not exceed the printable area of your device. For more information, see Set minimum margins. Check the page-orientation setting Make sure the media size and page orientation selected in the application match the settings in the printer driver. For more information, see Change print settings. Check the device location and length of USB cable High electromagnetic fields (such as those generated by USB cables) can sometimes cause slight distortions to printouts. Move the device away from the source of the electromagnetic fields. Also, it is recommended that you use a USB cable that is less than 3 meters (9.8 feet) long to minimize the effects of these electromagnetic fields. If the above solutions do not work, the problem may be caused by the inability of the application to interpret print settings properly. See the release notes for known software conflicts, refer to the application's documentation, or contact the software manufacturer for specific help.

Make sure you have correctly connected the device to the telephone wall jack. Using the phone cord supplied in the box with the device, connect one end to your telephone wall jack, then connect the other end to the port labeled 1-LINE on the back of the device. If you are using a phone splitter, this can cause faxing problems. (A splitter is a two-cord connector that plugs into a telephone wall jack.) Try removing the splitter and connecting the device directly to the telephone wall jack. If your telephone system is not using a standard dial tone, such as some PBX systems, this might cause the test to fail. This will not cause a problem sending or receiving faxes. Try sending or receiving a test fax. Check to make sure the country/region setting is set appropriately for your country/region. If the country/region setting is not set or is set incorrectly, the test might fail and you might have problems sending and receiving faxes. Make sure you connect the device to an analog phone line or you will not be able to send or receive faxes. To check if your phone line is digital, connect a regular analog phone to the line and listen for a dial tone. If you do not hear a normal sounding dial tone, it might be a phone line set up for digital phones. Connect the device to an analog phone line and try sending or receiving a fax. Make sure you use the phone cord that came with the device. If you do not use the supplied phone cord to connect from the telephone wall jack to the device, you might not be able to send or receive faxes. After you plug in the phone cord that came with the device, run the fax test again.
After you resolve any problems found, run the fax test again to make sure it passes and the device is ready for faxing. If the Dial Tone Detection test continues to fail, contact your telephone company and have them check the phone line.
The "Fax Line Condition" test failed Solution: Make sure you connect the device to an analog phone line or you will not be able to send or receive faxes. To check if your phone line is digital, connect a regular analog phone to the line and listen for a dial tone. If you do not hear a normal sounding dial tone, it might be a phone line set up for digital phones. Connect the device to an analog phone line and try sending or receiving a fax. Check the connection between the telephone wall jack and the device to make sure the phone cord is secure. Make sure you have correctly connected the device to the telephone wall jack. Using the phone cord supplied in the box with the device, connect one end to your telephone wall jack, then connect the other end to the port labeled 1-LINE on the back of the device.

Solution: Make sure you used the phone cord supplied in the box with the device to connect to the telephone wall jack. One end of the phone cord should be connected to the port labeled 1-LINE on the back of the device and the other end to your telephone wall jack, as shown below.
If the phone cord that came with the device is not long enough, you can use a coupler to extend the length. You can purchase a coupler at an electronics store that carries phone accessories. You will also need another phone cord, which can be a standard phone cord that you might already have in your home or office. Try connecting a working phone and phone cord to the telephone wall jack that you are using for the device and check for a dial tone. If you do not hear a dial tone, call your local telephone company for service. Other equipment, which uses the same phone line as the device, might be in use. For example, you cannot use the device for faxing if an extension phone is off the hook, or if you are using a computer dial-up modem to send an e-mail or access the Internet. Check to see if another process has caused an error. Check the display or your computer for an error message providing information about the problem and how to solve it. If there is an error, the device will not send or receive a fax until the error condition is resolved. The phone line connection might be noisy. Phone lines with poor sound quality (noise) can cause faxing problems. Check the sound quality of the phone line by plugging a phone into the telephone wall jack and listening for static or other noise. If you hear noise, turn Error Correction Mode (ECM) off and try faxing again. For information about changing ECM, see the onscreen Help. If the problem persists, contact your telephone company. If you are using a digital subscriber line (DSL) service, make sure that you have a DSL filter connected or you will not be able to fax successfully. For more information, see Case B: Set up the device with DSL.
Make sure the device is not connected to a telephone wall jack that is set up for digital phones. To check if your phone line is digital, connect a regular analog phone to the line and listen for a dial tone. If you do not hear a normal sounding dial tone, it might be a phone line set up for digital phones. If you are using either a private branch exchange (PBX) or an integrated services digital network (ISDN) converter/terminal adapter, make sure the device is connected to the correct port and the terminal adapter is set to the correct switch type for your country/region, if possible. For more information, see Case C: Set up the device with a PBX phone system or an ISDN line. If the device shares the same phone line with a DSL service, the DSL modem might not be properly grounded. If the DSL modem is not properly grounded, it can create noise on the phone line. Phone lines with poor sound quality (noise) can cause faxing problems. You can check the sound quality of the phone line by plugging a phone into the telephone wall jack and listening for static or other noise. If you hear noise, turn off your DSL modem and completely remove power for at least 15 minutes. Turn the DSL modem back on and listen to the dial tone again. NOTE: You might notice static on the phone line again in the future. If the device stops sending and receiving faxes, repeat this process. If the phone line is still noisy, contact your telephone company. For information on turning your DSL modem off, contact your DSL provider for support. If you are using a phone splitter, this can cause faxing problems. (A splitter is a two-cord connector that plugs into a telephone wall jack.) Try removing the splitter and connecting the device directly to the telephone wall jack.

Fax tones are recorded on my answering machine Solution: When you have an answering machine on the same phone line you use for fax calls, try connecting the answering machine directly to the device as described in Case I: Shared voice/fax line with answering machine. If you do not connect the answering machine as recommended, fax tones might be recorded on your answering machine. Make sure the device is set to receive faxes automatically and that the Rings to Answer setting is correct. The number of rings to answer for the device should be greater than the number of rings to answer for the answering machine. If the answering machine and the device are set to the same number of rings to answer, both devices answer the call and fax tones are recorded on the answering machine. Set your answering machine to a low number of rings and the device to answer in the maximum number of rings supported. (The maximum number of rings varies by country/region.) In this setup, the answering machine answers the call and the device monitors the line. If the device detects fax tones, the device receives the fax. If the call is a voice call, the answering machine records the incoming message. For more information, see Set the number of rings before answering.
The phone cord that came with my device is not long enough Solution: If the phone cord that came with the device is not long enough, you can use a coupler to extend the length. You can purchase a coupler at an electronics store that carries phone accessories. You will also need another phone cord, which can be a standard phone cord that you might already have in your home or office.
140 Maintain and troubleshoot
TIP: If the device came with a 2-wire phone cord adaptor, you can use it with a 4-wire phone cord to extend the length. For information on using the 2-wire phone cord adaptor, see the documentation that came with it. To extend your phone cord 1. Using the phone cord supplied in the box with the device, connect one end to the coupler, then connect the other end to the port labeled 1-LINE on the back of the device. 2. Connect another phone cord to the open port on the coupler and to the telephone wall jack.
Troubleshoot installation issues
If the following topics do not help, see Support and warranty for information about HP support. Hardware installation suggestions Software installation suggestions
Hardware installation suggestions
Check the device Make sure that all packing tape and material have been removed from outside and inside the device. Make sure that the device is loaded with paper. Make sure that no lights are on or blinking except the Ready light, which should be on. If the Attention light is blinking, check for messages on the control panel. Check the hardware connections Make sure that any cords and cables that you are using are in good working order. Make sure that the power cord is connected securely to both the device and to a working power outlet. Make sure that the phone cord is connected to the 1-LINE port. Check the print cartridges Make sure the tape is removed from the print cartridges. Make sure that the print cartridges are firmly installed in their correct slot. Press down firmly on each one to ensure proper contact. The HP Officejet J3500 supports a black print cartridge only. Check the device to ensure the following: Power light is on and not blinking. When the device is first turned on, it takes approximately 45 seconds to warm up. The device is in the Ready state, and no other lights on the control panel are lit or blinking. If lights are lit or blinking, see the message on the control panel.