HP Photosmart series - B109
Apply sticker to printer.
Important! Do NOT connect the USB cable until prompted by the software (Windows users only).

1 Verify box contents

2 Insert the CD for guided printer setup
When you insert the CD, animations will guide you through the printer setup, including how to install ink cartridges and load paper.
Notes: Software installation will proceed after you complete the guided printer setup. For computers without a CD/DVD drive, please go to www.hp.com/support to download and install the software.
Printed in English 2009 Hewlett-Packard Development Company, L.P.
Cyan Cartridge Magenta Cartridge

178 or or or or 64

*Q8433-90109* *Q8433-90109*

Q84-90109

Yellow Cartridge Black Cartridge

English

Get to know the HP Photosmart
Returns to the previous screen.

Cancel:

English 4 Scan: 5 Photo: 6 Copy:
Print your photos without connecting to a computer just insert your memory card into a slot on the HP Photosmart and start printing. Make color or black-and-white copies.
Stops the current operation, restores default settings, and clears the current photo selection.
Selects a menu setting, value, or photo.
Opens the Scan Menu. When viewing screens other than the Home screen, selects options related to the current display.
Opens the Photo Menu. When viewing screens other than the Home screen, selects options related to the current display.
Opens the Copy Menu. When viewing screens other than the Home screen, selects options related to the current display.
Get the most out of your HP Photosmart
Print on a variety of specialty media such as transparencies and envelopes.
Scan originals to a memory card or a connected computer.
Get the most out of your HP Photosmart Find more information
All other product information can be found in the electronic Help and Readme. Electronic Help includes instructions on product features and troubleshooting. It also provides product specifications, legal notices, environmental, regulatory, and support information. The Readme file contains HP support contact information, operating system requirements, and the most recent updates to your product information. To access the Electronic Help Windows: Click Start > All Programs > HP > Photosmart B109 series > Help. Mac OS x v10.4: Click Help > Mac Help, Library > HP Product Help. Mac OS x v10.5: Click Help > Mac Help. In the Help Viewer, select HP Product Help. Windows 7 Windows 7 support information is available online: www.hp.com/go/windows7.

Power specifications:

Power adapter: 0957-2269 Input voltage: 100 to 240 Vac Input frequency: 50-60 Hz Power Delivery Capability: 20W Average Note: Use only with the power adapter supplied by HP.

Ink usage

Note: Ink from the cartridges is used in the printing process in a number of different ways, including in the initialization process, which prepares the device and cartridges for printing, and in printhead servicing, which keeps print nozzles clear and ink flowing smoothly. In addition, some residual ink is left in the cartridge after it is used. For more information see www.hp.com/go/inkusage.
Troubleshooting Setup Troubleshooting
If the HP Photosmart does not turn on: 1. Check the power cord. Make sure the power cord is firmly connected to both the product and the power adapter. If you are using a power strip, make sure the power strip is turned on. Or, try plugging the product directly into a power outlet. Test the power outlet to make sure it is working. Plug in an appliance that you know works, and see if the appliance has power. If not, then there might be a problem with the power outlet. If you plugged the product into a switched outlet, make sure the outlet is switched on. If it is switched on but still does not work, then there might be a problem with the power outlet. 2. Unplug the power cord from the back of the product. Plug the power cord back in, and then press the On button to turn on the product. The product might not respond if you press the On button too quickly. Press the On button once. It might take a few minutes for the product to turn on. If you press the On button again during this time, you might turn the product off. If you have completed all of the steps provided in the previous solutions and are still having a problem, contact HP support for service. Go to: www.hp.com/support.

Troubleshooting

Windows
If you are unable to print make sure the product is set as your default printing device: Windows Vista: On the Windows taskbar, click Start, click Control Panel, and then click Printers. Windows XP: On the Windows taskbar, click Start, click Control Panel, and then click Printers and Faxes. Make sure that your product has a check mark in the circle next to it. If your product is not selected as the default printer, right-click the printer icon and choose Set as default printer from the menu.
If you are unable to print, uninstall and reinstall the software: Note: The uninstaller removes all of the HP software components that are specific to the device. The uninstaller does not remove components that are shared by other products or programs.
To uninstall the software: 1. 2. Disconnect the HP Photosmart from your computer. Open the Applications: Hewlett-Packard folder. Double-click HP Uninstaller. Follow the onscreen instructions.
If you are still unable to print, or the Windows software installation fails: 1. Remove the CD from the computers CD-ROM drive, and then disconnect the USB cable from the computer. Restart the computer. Temporarily disable any software firewall and close any anti-virus software. Restart these programs after the product software is installed. Insert the product software CD in the computers CD-ROM drive, then follow the onscreen instructions to install the product software. Do not connect the USB cable until you are told to do so. After the installation finishes, restart the computer.
To install the software: 1. To install the software, insert the HP software CD into your computers CD drive. On the desktop, open the CD and then double-click HP Installer. Follow the onscreen instructions.
HP printer limited warranty statement

HP Photosmart B109 series

Contents

HP Photosmart B109 series Help....3 Get to know the HP Photosmart Printer parts.....5 Control panel features....6 How do I?.....7 Print Print documents....15 Print photos....16 Print envelopes....22 Print on specialty media....23 Print a Web page.....24 Scan Scan to a computer....29 Scan to a memory card...30 Copy Copy text or mixed documents....34 Reprint photos....39 Save photos....41
10 Maintain the HP Photosmart Check the estimated ink levels....43 Replace the cartridges....44 Order ink supplies....46 Cartridge warranty information....46 Print and evaluate a print quality report...Solve a problem HP support.....51 Setup troubleshooting....53 Print troubleshooting.....58 Print quality troubleshooting....63 Memory card troubleshooting....63 Scan troubleshooting....65 Copy troubleshooting....67 Errors.....Technical information Notice.....99 Cartridge chip information....99 Specifications....100
Environmental product stewardship program...101 Regulatory notices....106 Index.....109

Contents 2

HP Photosmart B109 series Help
For information about the HP Photosmart, see: Get to know the HP Photosmart on page 5 How do I? on page 7 Print on page 15 Scan on page 29 Copy on page 33 Reprint photos on page 39 Save photos on page 41 Maintain the HP Photosmart on page 43 Technical information on page 99

Chapter 1

HP Photosmart B109 series Help 4 HP Photosmart B109 series Help
Get to know the HP Photosmart
Printer parts Control panel features

Printer parts

Front and top views of the HP Photosmart
Control panel Photo light Memory card slot for Memory Stick cards Memory card slot for Secure Digital and xD cards On button Paper tray Paper tray extender (also referred to as the tray extender) Glass Lid-backing Lid Cartridge door Cartridge access area Model number location Printhead assembly
Color graphics display (also referred to as the display)

Chapter 2

Rear view of the HP Photosmart
Rear door Rear USB port Power connection (Use only with the power adapter supplied by HP.)

Control panel features

Figure 2-1 Control panel features
Get to know the HP Photosmart 6
Back: Returns to the previous screen. Cancel: Stops the current operation, restores default settings, and clears the current photo selection. OK: Selects a menu setting, value, or photo. Scan: From the Home screen, opens the Scan Menu. When viewing screens other than the Home screen, selects options related to the current display. Photo: From the Home screen, opens the Photo Menu. When viewing screens other than the Home screen, selects options related to the current display. Copy: From the Home screen, opens the Copy Menu. When viewing screens other than the Home screen, selects options related to the current display.

How do I?

This section contains links to commonly performed tasks, such as printing photos, scanning, and making copies.
Print photos from a memory card on page 18 Print on specialty media on page 23 Save photos on page 41 Load media on page 12 Replace the cartridges on page 44
Scan to a computer on page 29 Scan to a memory card on page 30

Chapter 3

How do I? 8 How do I?

Paper basics

You can load many different types and sizes of paper in the HP Photosmart, including letter or A4 paper, photo paper, transparencies, and envelopes. This section contains the following topics:
Paper basics Paper basics 9
Recommended papers for photo printing on page 9 Recommended papers for printing on page 10 Load media on page 12 Information on paper on page 14
Recommended papers for photo printing
If you want the best print quality, HP recommends using HP papers that are specifically designed for the type of project you are printing. Depending on your country/region, some of these papers might not be available. HP Advanced Photo Paper This thick photo paper features an instant-dry finish for easy handling without smudging. It resists water, smears, fingerprints, and humidity. Your prints have a look and feel comparable to a store-processed photo. It is available in several sizes, including A4, 8.5 x 11 inch, 10 x 15 cm (4 x 6 inch) (with or without tabs), 13 x 18 cm (5 x 7 inch), and two finishes - glossy or soft gloss (satin matte). It is acid-free for longer lasting documents. HP Everyday Photo Paper Print colorful, everyday snapshots at a low cost, using paper designed for casual photo printing. This affordable, photo paper dries quickly for easy handling. Get sharp, crisp images when you use this paper with any inkjet printer. It is available in semi-gloss finish in several sizes, including A4, 8.5 x 11 inch, and 10 x 15 cm (4 x 6 inch) (with or without tabs). For longer-lasting photos, it is acid-free. HP Photo Value Pack HP Photo Value Packs conveniently package original HP cartridges and HP Advanced Photo Paper to save you time and take the guesswork out of printing affordable professional photos with your HP Photosmart. Original HP inks and HP Advanced Photo Paper have been designed to work together so your photos are long lasting and vivid, print after print. Great for printing out an entire vacations worth of photos or multiple prints to share. To order HP papers and other supplies, go to www.hp.com/buy/supplies. If prompted, choose your country/region, follow the prompts to select your product, and then click one of the shopping links on the page. NOTE: At this time, some portions of the HP Web site are available in English only.

Related topics Load media on page 12 Recommended papers for photo printing on page 9 Recommended papers for printing on page 10

Print documents

Most print settings are automatically handled by the software application. You need to change the settings manually only when you change print quality, print on specific types of paper or transparency film, or use special features. To print from a software application 1. Make sure you have paper loaded in the paper tray. 2. On the File menu in your software application, click Print. 3. Make sure the product is the selected printer. 4. If you need to change settings, click the button that opens the Properties dialog box. Depending on your software application, this button might be called Properties, Options, Printer Setup, Printer, or Preferences. NOTE: When printing a photo, you must select options for the specific photo paper and photo enhancement.

Chapter 5

5. Select the appropriate options for your print job by using the features available in the Advanced, Printing Shortcuts, Features, and Color tabs. TIP: You can easily select the appropriate options for your print job by choosing one of the predefined print tasks on the Printing Shortcuts tab. Click a type of print task in the Printing Shortcuts list. The default settings for that type of print task are set and summarized on the Printing Shortcuts tab. If necessary, you can adjust the settings here and save your custom settings as a new printing shortcut. To save a custom printing shortcut, select the shortcut and click Save As. To delete a shortcut, select the shortcut and click Delete. 6. Click OK to close the Properties dialog box. 7. Click Print or OK to begin printing. Related topics Recommended papers for printing on page 10 Load media on page 12 View the print resolution on page 25 Printing shortcuts on page 25 Set the default print settings on page 26 Stop the current job on page 97

Print photos

Print photos saved on your computer on page 16 Print photos from a memory card on page 18
Print photos saved on your computer
To print a photo on photo paper 1. Remove all paper from the paper tray. 2. Place the photo paper print side down on the right side of the paper tray.

Print on specialty media 23
Set the default print settings on page 26 Stop the current job on page 97

Print a Web page

You can print a Web page from your Web browser on the HP Photosmart. If you use Internet Explorer 6.0 or higher for Web browsing, you can use HP Smart Web Printing to ensure simple, predictable web printing with control over what you want and how you want it printed. You can access HP Smart Web Printing from the toolbar in Internet Explorer. For more information about HP Smart Web Printing, see the help file provided with it. To print a Web page 1. Make sure you have paper loaded in the paper tray. 2. On the File menu in your Web browser, click Print. The Print dialog box appears. 3. Make sure the product is the selected printer. 4. If your Web browser supports it, select the items on the Web page that you want to include in the printout. For example, in Internet Explorer, click the Options tab to select options such as As laid out on screen, Only the selected frame, and Print all linked documents. 5. Click Print or OK to print the Web page. TIP: To print Web pages correctly, you might need to set your print orientation to Landscape.

Print 24

Print using Maximum dpi
Use maximum dpi mode to print high-quality, sharp images. To get the most benefit from maximum dpi mode, use it to print high-quality images such as digital photographs. When you select the maximum dpi setting, the printer software displays the optimized dots per inch (dpi) that the HP Photosmart printer will print. Printing in maximum dpi is supported on the following paper-types only: HP Premium Plus Photo Paper HP Premium Photo Paper HP Advanced Photo Paper Photo Hagaki cards
Printing in maximum dpi takes longer than printing with other settings and requires a large amount of disk space. To print in Maximum dpi mode 1. Make sure you have paper loaded in the paper tray. 2. On the File menu in your software application, click Print. 3. Make sure the product is the selected printer.
4. Click the button that opens the Properties dialog box. Depending on your software application, this button might be called Properties, Options, Printer Setup, Printer, or Preferences. 5. Click the Advanced tab. 6. In the Features area, select the Enable maximum dpi setting check box. 7. Click the Features tab. 8. In the Paper Type drop-down list, click More, and then select the appropriate paper type. 9. In the Print Quality drop-down list, click Maximum dpi. NOTE: To find out what dpi the product will print based on the paper type and print quality settings you selected, click Resolution. 10. Select any other print settings that you want, and then click OK. Related topics View the print resolution on page 25

To evaluate the print quality report 1. Check the ink levels shown on the page. If a cartridge shows very low ink levels and you find the print quality unacceptable, consider replacing that ink cartridge. Print quality typically deteriorates as cartridges run out of ink.
NOTE: If the print quality report is not legible, you can check the estimated ink levels from the control panel or HP Photosmart Software. NOTE: Ink level warnings and indicators provide estimates for planning purposes only. When you receive a low-ink warning message, consider having a replacement cartridge available to avoid possible printing delays. You do not need to replace the ink cartridges until print quality becomes unacceptable. 2. Look at the color bars in the middle of the page. The bars should be solid, have sharp edges, and extend with uniform color all the way across the page. Figure 10-1 Color bars - expected result
If any of the color bars are irregularly streaked, lighter on one side, or contain one or more streaks of a different color, refer to the following steps. Figure 10-2 Color bars - irregularly streaked or faded bar (top bar)
Maintain the HP Photosmart 48
Figure 10-3 Color bars - color mixing (yellow bar contains magenta streaks)
Check the estimated ink levels in the cartridges. Check if the cartridge corresponding to the streaked bar has the orange tab removed. Reinstall the cartridge and make sure all of the cartridges are properly installed. Clean the printhead, and then print this diagnostic page again. If cleaning the printhead does not solve this print quality issue, replace the cartridge corresponding to the streaked bar. NOTE: If replacing the cartridge does not solve this print quality issue, contact HP support for service.
If any of the color bars show regular white streaks, refer to the following steps. If line 11 on the diagnostic page reads PHA TTOE = 0, align the printer. If line 11 on the diagnostic page shows a different value or aligning does not help, clean the printhead. NOTE: If cleaning the printhead does not solve this print quality issue, contact HP support for service.
3. Look at the large text above the alignment pattern. The type should be sharp and clear. Figure 10-4 Sample text area - expected result
If the type is jagged, align the printer, and then print this diagnostic page again.
Figure 10-5 Sample text area - jagged text
If the text is uneven and ragged at one end, clean the printhead, and then print this diagnostic page again. If this occurs right after a new cartridge is installed, the automatic device servicing routines may solve the problem in a day or so. Figure 10-6 Sample text area - uneven ink distribution
If the text is smeared, check if the paper is curled, clean the printhead, and then print this diagnostic page again. Figure 10-7 Sample text area - streaks or smears
4. Look at the alignment pattern above the color bars. The lines should be straight and sharp. Figure 10-8 Alignment pattern - expected result

If the lines are jagged, align the printer, and then print this diagnostic page again. Figure 10-9 Alignment pattern - jagged lines
NOTE: If aligning the printer does not solve this print quality issue, contact HP support for service. If you do not see any defects on the print quality report, then the printing system is working correctly. There is no reason to replace supplies or have the product serviced, because they are functioning properly. If you still have a print quality problem, here are some other things you can check: Check the paper. Check the print settings. Make sure your image has sufficient resolution. If the problem seems confined to a band near the edge of your printout, use the software you installed with the product or another software application to rotate the image 180 degrees. The problem might not appear on the other end of the print.
Maintain the HP Photosmart 50

11 Solve a problem

This section contains the following topics: HP support Setup troubleshooting Print troubleshooting Print quality troubleshooting Memory card troubleshooting Scan troubleshooting Copy troubleshooting Errors

HP support

HP support by phone Additional warranty options

HP support by phone

Phone support options and availability vary by product, country/region, and language. This section contains the following topics: Phone support period Placing a call After the phone support period
Phone support period One year of phone support is available in North America, Asia Pacific, and Latin America (including Mexico). To determine the duration of phone support in Europe, the Middle East, and Africa, go to www.hp.com/support. Standard phone company charges apply.

Solve a problem

Chapter 11
Placing a call Call HP support while you are in front of the computer and the product. Be prepared to provide the following information: Product name (HP Photosmart B109 series) Model number (located near the cartridge access area)
Serial number (located on the back or bottom of the product) Messages that appear when the situation occurs Answers to these questions: Has this situation happened before? Can you re-create it? Did you add any new hardware or software to your computer at about the time that this situation began? Did anything else occur prior to this situation (such as a thunderstorm, product was moved, etc.)?
For the list of support phone numbers, visit www.hp.com/support. After the phone support period After the phone support period, help is available from HP at an additional cost. Help may also be available at the HP online support Web site: www.hp.com/support. Contact your HP dealer or call the support phone number for your country/region to learn more about support options.

Step 2: Check the ink levels Solution: Check the estimated ink levels in the cartridges.
NOTE: Ink level warnings and indicators provide estimates for planning purposes only. When you receive a low-ink warning message, consider having a replacement cartridge available to avoid possible printing delays. You do not need to replace the cartridges until print quality becomes unacceptable. For more information, see: Check the estimated ink levels on page 43 Cause: The ink cartridges might have insufficient ink.

Check paper

Follow these steps. Step 1: Use the correct paper type Step 2: Load the stack of paper correctly
Step 1: Use the correct paper type Solution: HP recommends that you use HP papers or any other paper type that is appropriate for the product. Make sure only one type of paper is loaded at a time. Always make sure the paper you are printing on is flat. For best results when printing images, use HP Advanced Photo Paper. Cause: The paper type was incorrect or more than one type of paper was loaded.
Step 2: Load the stack of paper correctly Solution: Remove the stack of paper from the paper tray, reload the paper, and then slide the paper-width guide inward until it stops at the edge of the paper. NOTE: Do not leave unused photo paper in the paper tray. The paper might start to curl, which could reduce the quality of your printout. For best results, do not allow printed photos to stack up in the paper tray. For more information, see: Load media on page 12 Cause: The paper was loaded incorrectly.

Check product

Follow these steps. Step 1: Align the printer Step 2: Clean the printhead
Step 1: Align the printer Solution: Aligning the printer can help ensure excellent print quality.
To align the printer from the HP Photosmart Software 1. Load letter, A4, or legal unused plain white paper into the paper tray. 2. In the HP Solution Center, click Settings. 3. In the Print Settings area, click Printer Toolbox. NOTE: You can also open the Printer Toolbox from the Print Properties dialog box. In the Print Properties dialog box, click the Features tab, and then click Printer Services. The Printer Toolbox appears. 4. Click the Device Services tab. 5. Click Align the Printer. 6. When prompted, ensure plain white letter or A4 paper is loaded in the paper tray, then press OK. NOTE: If you have colored paper loaded in the paper tray when you align the print cartridges, the alignment will fail. Load unused plain white paper into the paper tray, and then try the alignment again. The product prints an alignment sheet. 7. Load the page print side down on the right front corner of the glass, and then press OK to scan the page. When the On button stops flashing, the alignment is complete and the page can be removed. Recycle or discard the page. Cause: The printer needed to be aligned.

Reset the product Solution: Turn off the product, and then unplug the power cord. Plug the power cord back in, and then press the On button to turn on the product. Cause: The product experienced an error.
Contact HP support for service Solution: If you have completed all of the steps provided in the previous solutions and are still having a problem, contact HP support for service. Go to: www.hp.com/support. If prompted, choose your country/region, and then click Contact HP for technical support. Cause: You might need assistance to enable the product or software to function properly.

Solve a problem 62

Print quality troubleshooting
Use this section to solve these print quality problems: Photo printouts are hazy, blurry, or have inaccurate color
Photo printouts are hazy, blurry, or have inaccurate color Solution: For best photo color quality, do not allow printouts to stack on top of photos in the paper tray. Cause: When printouts are stacked on top of a photo before the ink is completely dry, some color distortion may occur in the photo.
Memory card troubleshooting
Use this section to solve these memory card problems: The product does not read the memory card The photos on the memory card do not transfer to my computer
The product does not read the memory card
Try the following solutions to resolve the issue. Solutions are listed in order, with the most likely solution first. If the first solution does not solve the problem, continue trying the remaining solutions until the issue is resolved. Step 1: Insert the memory card properly Step 2: Remove the additional memory card Step 3: Reformat the memory card in your digital camera
Step 1: Insert the memory card properly Solution: Turn the memory card so that the label faces up and the contacts are facing the product, and then push the card forward into the appropriate slot until the Photo light turns on. After the memory card has been inserted properly, the Photo light will blink for a few seconds, and then remain lit. Cause: The memory card was inserted backwards or upside down. If this did not solve the issue, try the next solution.
Step 2: Remove the additional memory card Solution: You can insert only one memory card at a time.
If more than one memory card is inserted, an error message will appear on the display. Remove the additional memory card to resolve the problem. Cause: You had inserted more than one memory card.
Step 3: Reformat the memory card in your digital camera Solution: Check the computer screen for an error message telling you that the images on the memory card are corrupted. If the file system on the card is corrupt, reformat the memory card in your digital camera. For more information, see the documentation that came with your digital camera. CAUTION: Reformatting the memory card will delete any photos stored on the card. If you have previously transferred the photos from your memory card to a computer, try printing the photos from the computer. Otherwise, you will need to retake any photos you might have lost. Cause: The memory card file system was corrupted.

Solution 2: Contact HP support Solution: Write down the error code provided in the message, and then contact HP support. Go to: www.hp.com/support If prompted, choose your country/region, and then click Contact HP for information on calling for technical support. Cause: There was a problem with the product.
Incompatible ink cartridges Try the following solutions. Solution 1: Check to see if the ink cartridges are compatible Solution 2: Contact HP support
Solution 1: Check to see if the ink cartridges are compatible Solution: Check to make sure you are using the correct ink cartridges for your product. For a list of compatible ink cartridges, see the printed documentation that came with the product. If you are using ink cartridges that are not compatible with the product, replace the indicated ink cartridges with ink cartridges that are compatible. CAUTION: HP recommends that you do not remove an ink cartridge until a replacement is ready to install.

Solve a problem 76

If it appears that you are using the correct ink cartridges, proceed to the next solution. For more information, see: Order ink supplies on page 46 Replace the cartridges on page 44
Cause: The indicated ink cartridges were not intended for use in this product as it was currently configured. If this did not solve the issue, try the next solution.
Solution 2: Contact HP support Solution: Contact HP support for service. Go to: www.hp.com/support. If prompted, choose your country/region, and then click Contact HP for information on calling for technical support. Cause: The ink cartridges were not intended for use in this product.
Incompatible printhead Solution: Contact HP support for service. Go to: www.hp.com/support. If prompted, choose your country/region, and then click Contact HP for information on calling for technical support. Cause: The printhead was not intended for use in this product, or it was damaged.
Ink alert Solution: When you receive an Ink Alert message, you do not need to replace the indicated ink cartridge. However, the amount of ink might be low enough to cause poor print quality. Follow any prompts on the display to continue. CAUTION: HP recommends that you do not remove an ink cartridge until a replacement is ready to install. If you have installed a refilled or remanufactured cartridge, or a cartridge that has been used in another product, the ink level indicator might be inaccurate or unavailable. Ink level warnings and indicators provide estimates for planning purposes only. When you receive an ink alert message, consider having replacement ink cartridges available to avoid possible printing delays. You do not need to replace the ink cartridges until print quality becomes unacceptable. Replace the cartridges on page 44
Solve a problem Errors 77
For more information, see:

in incorrectly seated ink cartridges and problems printing. The latch must remain down in order to correctly install the ink cartridges.
Cause: The print carriage latch was not closed properly. If this did not solve the issue, try the next solution.
Solution 3: Clean the electrical contacts Solution: Clean the cartridge electrical contacts.
To clean the electrical contacts 1. Make sure the product is turned on. 2. Open the cartridge access door by lifting the blue access handles on the side of the product, until the door locks into place.
Solve a problem Errors 81
3. Locate the ink cartridge that is indicated in the error message, and then press the tab on the ink cartridge to release it from the slot.
4. Hold the ink cartridge by its sides with the bottom pointing up and locate the electrical contacts on the ink cartridge. The electrical contacts are four small rectangles of copper or gold-colored metal on the bottom of the ink cartridge.
Ink window Electrical contacts
5. Wipe the contacts with a dry swab or lint-free cloth. 6. On the inside of the product, locate the contacts in the printhead. The contacts look like a set of four copper or gold-colored pins positioned to meet the contacts on the ink cartridge.

Solve a problem 82

7. Use a dry swab or lint-free cloth to wipe the contacts.
8. Reinstall the ink cartridge.
9. Close the ink cartridge door, and check if the error message has gone away. 10. If you still receive the error message, turn the product off, and then on again. If you still receive this message after cleaning the cartridge contacts, you might have a damaged cartridge. Check to see if your cartridge is still under warranty and the end of warranty date has not been reached. If the end of warranty date has been reached, purchase a new ink cartridge. If the end of warranty date has not been reached, contact HP support for service or replacement. Go to: www.hp.com/support. If prompted, choose your country/region, and then click Contact HP for information on calling for technical support. Cartridge warranty information on page 46 Replace the cartridges on page 44
For more information, see:
Cause: The electrical contacts needed to be cleaned. If this did not solve the issue, try the next solution.

Solution 4: Replace the ink cartridge Solution: Replace the indicated ink cartridge. If your cartridge is still under warranty, contact HP support for service or replacement. Go to: www.hp.com/support. If prompted, choose your country/region, and then click Contact HP for information on calling for technical support. For more information, see: Cartridge warranty information on page 46 Cause: The indicated ink cartridges were defective. If this did not solve the issue, try the next solution.
Solution 5: Contact HP support Solution: Contact HP support for service. Go to: www.hp.com/support. If prompted, choose your country/region, and then click Contact HP for information on calling for technical support. Cause: The product had a problem.
Ink service capacity warning Solution: If you are going to move or transport the product after receiving this message, make sure you keep it upright and do not tip it on its side to avoid ink leakage. Printing can continue, but ink system behavior might change. Cause: The product has nearly maximized the ink service capacity.
Ink system failure Solution: Turn off the product, unplug the power cord, and wait 10 seconds. Then, plug the power cord back in and turn on the product. If you continue to receive this message, write down the error code provided in the message on the product display, and then contact HP support. Go to: www.hp.com/support If prompted, choose your country/region, and then click Contact HP for information on calling for technical support. Cause: The printhead or the ink delivery system failed and the product can no longer print.
Check ink cartridges Try the following solutions to resolve the issue. Solutions are listed in order, with the most likely solution first. If the first solution does not solve the problem, continue trying the remaining solutions until the issue is resolved. Solution 1: Install all four ink cartridges Solution 2: Make sure the ink cartridges are installed correctly Solution 3: Contact HP support
Solution 1: Install all four ink cartridges Solution:

Solve a problem 84

Make sure all of the ink cartridges are inserted.

Svenska Slovenina

Regulatory notices
The HP Photosmart meets product requirements from regulatory agencies in your country/region. This section contains the following topics: Regulatory model identification number FCC statement VCCI (Class B) compliance statement for users in Japan Notice to users in Japan about the power cord Notice to users in Korea HP Photosmart B109 series declaration of conformity
Regulatory model identification number
For regulatory identification purposes, your product is assigned a Regulatory Model Number. The Regulatory Model Number for your product is SDGOB-0912. This regulatory number should not be confused with the marketing name (HP Photosmart B109 series, etc.) or product numbers (Q8433A, etc.).

FCC statement

Technical information 106
The United States Federal Communications Commission (in 47 CFR 15.105) has specified that the following notice be brought to the attention of users of this product. This equipment has been tested and found to comply with the limits for a Class B digital device, pursuant to Part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference in a residential installation. This equipment generates, uses and can radiate radio frequency energy and, if not installed and used in accordance with the instructions, may cause harmful interference to radio communications. However, there is no guarantee that interference will not occur in a particular installation. If this equipment does cause harmful interference to radio or television reception, which can be determined by turning the equipment off and on, the user is encouraged to try to correct the interference by one or more of the following measures: Reorient the receiving antenna. Increase the separation between the equipment and the receiver. Connect the equipment into an outlet on a circuit different from that to which the receiver is connected. Consult the dealer or an experienced radio/TV technician for help.
For further information, contact: Manager of Corporate Product Regulations Hewlett-Packard Company 3000 Hanover Street Palo Alto, Ca 94304 (650) 857-1501 Modifications (part 15.21) The FCC requires the user to be notified that any changes or modifications made to this device that are not expressly approved by HP may void the user's authority to operate the equipment. This device complies with Part 15 of the FCC Rules. Operation is subject to the following two conditions: (1) this device may not cause harmful interference, and (2) this device must accept any interference received, including interference that may cause undesired operation.

VCCI (Class B) compliance statement for users in Japan
Notice to users in Japan about the power cord

Notice to users in Korea

Technical information Regulatory notices 107
HP Photosmart B109 series declaration of conformity
Technical information 108 Technical information

Symbols/Numerics

10 x 15 cm photo paper specifications 100
file invalid name 71 supported formats 71 unreadable 70 firmware revision mismatch 68 fit to page fails 67
paper recommended types 10 specifications 100 tips 14 phone support 51 phone support period period for support 51 photo paper recommended types 9 specifications 100 photos missing 70 print diagnostic page 47 print quality report 47 specifications 101 troubleshooting 58 Web pages 24 print quality report 47 print settings print quality 63 printhead problems 89 Printing Shortcuts tab 25 problems copy 67 error messages 67 print 58 scan 65
after the support period 52

buttons, control panel 6

improper shutdown 68 ink drying time 75 ink cartridges damaged 78 error messages 75 HP ink depleted 88 incompatible 76 incorrect 76 missing 78 non-HP ink 87 previously used 89 invalid file name 71
connection problems HP All-in-One will not turn on 53 control panel buttons 6 features 6 copy fit to page fails 67 specifications 101 troubleshooting 67 crop fails 72 customer support warranty 52
labels specifications 100 legal paper specifications 100 letter paper specifications 100
damaged, ink cartridge 78 diagnostic page 47 display change measurements 57
envelopes specifications 100 environment Environmental product stewardship program 101 environmental specifications 100 error messages memory cards 72 reading or writing file 70
maintenance diagnostic page 47 print quality report 47 memory cards error message 72 file unreadable 70 HP Photosmartcannot read 63 photos missing 70 troubleshoot 63 missing ink cartridge 78 text from scan 66
recycle ink cartridges 102 regulatory notices regulatory model identification number 106 reinstall software 57 reports diagnostic 47 print quality 47
scan crop incorrect 65 fails 68
scan specifications 101 text appears as dotted lines 65 text format incorrect 66 text incorrect 66 troubleshooting 65 software installation reinstall 57 uninstall 57 system requirements 100

technical information copy specifications 101 environmental specifications 100 paper specifications 100 print specifications 101 scan specifications 101 system requirements 100 text dotted lines on scan 65 incorrect format on scan 66 incorrect or missing on scan 66 transparencies specifications 100 troubleshoot incorrect measurements 57 setup 53 troubleshooting copy 67 error messages 67 memory card 63 print 58 scan 65

uninstall software 57

warranty 52 Web pages, print 24