Chapter 1

Find more information
A variety of resources, both printed and onscreen, provide information about setting up and using the HP Photosmart. Setup Guide The Setup Guide provides instructions for setting up the HP Photosmart and installing software. Make sure you follow the steps in the Setup Guide in order. If you have problems during setup, see Troubleshooting in the last section of the Setup Guide, or see Troubleshooting and support on page 17 in this guide. Onscreen Help The onscreen Help provides detailed instructions on features of the HP Photosmart that are not described in this Basics Guide, including features that are only available using the software you installed with the HP Photosmart. www.hp.com/support If you have Internet access, you can get help and support from the HP Web site. This Web site offers technical support, drivers, supplies, and ordering information.
HP Photosmart overview 4 HP Photosmart overview

Network setup

This section describes how to connect the HP Photosmart to a router, switch, or hub using an Ethernet cable and how to install the HP Photosmart software for a network connection. This is known as a wired or Ethernet network.
To set up the HP Photosmart on a wired network, you need to do the following: First, collect all of the required materials. Next, connect to a wired network. Finally, install the software.
See this section: What you need for a wired network on page 5 Connect the HP Photosmart to the network on page 6 Install the software for a network connection on page 7
What you need for a wired network
Before you connect the HP Photosmart to a network, make sure you have all of the required materials. A functional Ethernet network that includes a router, switch, or hub with an Ethernet port. CAT-5 Ethernet cable.
Although standard Ethernet cables look similar to standard telephone cables, they are not interchangeable. There is a different number of wires in each one, and each

Network setup 5

Chapter 2
has a different connector. An Ethernet cable connector (also called an RJ-45 connector) is wider and thicker and always has 8 contacts on the end. A phone connector has between 2 and 6 contacts. A desktop computer or laptop with an Ethernet connection. NOTE: The HP Photosmart supports both 10 Mbps and 100 Mbps Ethernet networks. If you are purchasing, or have purchased, a network interface card (NIC), make sure it can operate at either speed.
Connect the HP Photosmart to the network
To connect the HP Photosmart to the network, use the Ethernet port on the back of the device. To connect the HP Photosmart to the network 1. Remove the yellow plug from the back of the HP Photosmart.

2. Connect the Ethernet cable to the Ethernet port on the back of the HP Photosmart.

Network setup 6

3. Connect the other end of the Ethernet cable to an available port on your Ethernet router, switch, or wireless router.
4. Once you have connected the HP Photosmart to the network, install the software as described in Install the software for a network connection on page 7.
Install the software for a network connection
Use this section to install the HP Photosmart software on a computer connected to a network. Before you install the software, make sure you have connected the HP Photosmart to a network. NOTE: If your computer is configured to connect to a series of network drives, make sure that your computer is currently connected to these drives before installing the software. Otherwise, HP Photosmart installation software might try to use one of the reserved drive letters, and you will not be able to access that network drive on your computer. NOTE: Installation time can range from 20 to 45 minutes depending on your operating system, the amount of available space, and the processor speed of your computer. To install the Windows HP Photosmart software 1. Quit all applications running on your computer, including any virus detection software. 2. Insert the Windows CD that came with the HP Photosmart into the CD-ROM drive on your computer and follow the onscreen instructions. 3. If a dialog box about firewalls appears, follow the instructions. If you see firewall popup messages, you must always accept or allow the pop-up messages. 4. On the Connection Type screen, select Through the network, and then click Next. The Searching screen appears as the Setup program searches for the HP Photosmart on the network. 5. On the Printer Found screen, verify that the printer description is correct. If more than one printer is found on the network, the Printers Found screen appears. Select the HP Photosmart you want to connect. 6. Follow the prompts to install the software. When you have finished installing the software, the HP Photosmart is ready for use. 7. If you disabled any virus detection software on your computer, make sure to enable it again. 8. To test your network connection, go to your computer and print a self-test report to the HP Photosmart.
Connect to additional computers on a network

You can share the HP Photosmart on a network so that more computers can use it. If the HP Photosmart is already connected to a computer on the network, you must install the HP Photosmart software for each additional computer. During the installation, the software will discover the HP Photosmart on the network for each of the computers. Once you have set up the HP Photosmart on the network you will not need to configure it again when you add additional computers.
Change the HP Photosmart from a USB connection to a network connection
If you first install the HP Photosmart with a USB connection, you can later change to an Ethernet network connection. If you already understand how to connect to a network, you can use the general directions below. To change a USB connection to a wired (Ethernet) connection 1. Unplug the USB connection from the back of the HP Photosmart. 2. Connect an Ethernet cable from the Ethernet port on the back of the HP Photosmart to an available Ethernet port on the router or switch. 3. Install the software for a network connection, choose Add a Device, and then choose Through the network. 4. When the installation is complete, open Printers and Faxes (or Printers) in the Control Panel and delete the printers from the previous USB installation. For more detailed instructions on connecting the HP Photosmart to a network, see: Network setup on page 5
Manage your network settings
You can manage network settings for the HP Photosmart through the HP Photosmart control panel. Additional advanced settings are available in the Embedded Web Server, a configuration and status tool you access from your Web browser using an existing network connection to the HP Photosmart.
Change basic network settings from the control panel
You can perform a variety of network management tasks from the control panel, such as printing the network settings and restoring network defaults. View and print network settings You can display a summary of the network settings on the HP Photosmart control panel, or you can print a more detailed configuration page. The network configuration page lists all of the important network settings such as the IP address, link speed, DNS, and mDNS. 1. Touch Setup on the display. 2. Touch Network. NOTE: If the menu option you want is not visible on the screen, touch to scroll through all the menu options. or

Network setup 8

3. Touch View Network Settings Menu. 4. Do one of the following: To display wired network settings, touch Display Wired Summary. To print the network configuration page, touch Print Network Configuration Page. Restore network defaults You can reset the network settings to what they were when you purchased the HP Photosmart.
1. Touch Setup on the display. 2. Touch Network. NOTE: If the menu option you want is not visible on the screen, touch to scroll through all the menu options. 3. Touch Restore Network Defaults. 4. Touch Yes or No. or
Change advanced network settings from the control panel settings
The advanced network settings are provided for your convenience. However, unless you are an advanced user, you should not change any of these settings. Change IP settings The default setting for the IP settings is Automatic, which sets the IP settings automatically. However, if you are an advanced user, you might want to manually change the IP address, subnet mask, or the default gateway. To see the IP address and subnet mask of the HP Photosmart, print a network configuration page from the HP Photosmart. NOTE: When manually entering an IP setting, you must already be connected to an active network, otherwise the setting will not stay when you exit from the menu. CAUTION: Be careful when manually assigning an IP address. If you enter an invalid IP address during the installation, your network components will not be able to connect with the HP Photosmart. 1. Touch Setup on the display. 2. Touch Network. NOTE: If the menu option you want is not visible on the screen, touch to scroll through all the menu options. 3. 4. 5. 6. Touch Advanced Setup. Touch IP Settings. Touch Manual. Touch one of the following IP settings. IP Address Subnet Mask Default Gateway The visual keyboard appears on the display. 7. Use the visual keyboard to enter your IP settings. or
Use the HP Photosmart features
This chapter includes information about how to use the HP Photosmart for basic operations. In addition, it provides instructions about how to load paper, view, select, and print photos, and replace the ink cartridges.

Load paper

This section describes the procedure for loading different types and sizes of paper into the HP Photosmart for your printouts.
TIP: To help prevent rips, wrinkles, and curled or bent edges, store all paper flat in a resealable bag. If the paper is not stored properly, extreme changes in temperature and humidity might result in curled paper that does not work well in the HP Photosmart.

Load full-size paper

You can load many types of letter or A4 paper into the main input tray of the HP Photosmart. To load full-size paper 1. Pull out the main input tray, and then slide the paper-width and paper-length guides to their outermost positions.
2. Tap a stack of paper on a flat surface to align the edges, and then check the paper for the following: Make sure it is free of rips, dust, wrinkles, and curled or bent edges. Make sure all the paper in the stack is the same size and type. 3. Insert the stack of paper into the main input tray with the short edge forward and the print side down. Slide the stack of paper forward until it stops.

CAUTION: Make sure that the HP Photosmart is idle and silent when you load paper into the main input tray. If the HP Photosmart is servicing the ink cartridges or otherwise engaged in a task, the paper stop inside the device might not be in place. You could push the paper too far forward, causing the HP Photosmart to eject blank pages. TIP: If you are using letterhead, insert the top of the page first with the print side down. For more help on loading full-size paper and letterhead, refer to the diagram engraved in the base of the main input tray. 4. Slide the paper-width and paper-length guides inward until they stop at the edges of the paper. Do not overload the main input tray; make sure the stack of paper fits within the main input tray and is no higher than the top of the paper-width guide.
5. Push the main input tray back into the HP Photosmart. 6. Pull the output tray extender toward you, as far as it will go.
NOTE: When you use legal-size paper, leave the tray extender closed.
Load 10 x 15 cm (4 x 6 inch) photo paper
You can load up to 10 x 15 cm (4 x 6 inch) photo paper into the photo tray of the HP Photosmart. For the best results, use 10 x 15 cm (4 x 6 inch) HP Premium Plus Photo Paper or HP Premium Photo Paper. To load 10 x 15 cm (4 x 6 inch) photo paper in the photo tray 1. Raise the output tray, and then pull out the photo tray.

Chapter 3

2. Insert the stack of photo paper into the photo tray with the short edge forward and the print side down. Slide the stack of photo paper forward until it stops. If the photo paper you are using has perforated tabs, load the photo paper so that the tabs are closest to you. 3. Slide the paper-length and paper-width guides inward against the stack of photo paper until the guides stop. Do not overload the photo tray; make sure the stack of photo paper fits within the photo tray and is no higher than the top of the paper-width guide.
4. Push in the photo tray, and then lower the output tray.

Avoid paper jams

To help avoid paper jams, follow these guidelines. Remove printed papers from the output tray frequently. Prevent curled or wrinkled paper by storing all unused paper flat in a resealable bag. Ensure that paper loaded in the input tray lays flat and the edges are not bent or torn. Do not combine different paper types and paper sizes in the input tray; the entire stack of paper in the input tray must be the same size and type. Adjust the paper-width guide in the input tray to fit snugly against all paper. Make sure the paper-width guide does not bend the paper in the input tray. Do not force paper too far forward in the input tray. Use paper types that are recommended for the HP Photosmart.

View, select, and print photos
You can view and select photos on your memory card or storage device before or while printing them. To view, select, and print photos 1. Insert a memory card into the appropriate slot on the HP Photosmart, or connect a storage device to the front USB port.
12 Use the HP Photosmart features
xD-Picture Card CompactFlash (CF) types I and II Memory Stick, Memory Stick Pro, Memory Stick Select, Memory Stick Magic Gate, Memory Stick Duo or Duo Pro (adapter optional), or Memory Stick Micro (adapter required) Secure Digital (SD), Secure Digital Mini (adapter required), Secure Digital High Capacity (SDHC), MultiMediaCard (MMC), MMC Plus, MMC Mobile (RS-MMC; adapter required), TransFlash MicroSD Card, or Secure MultiMedia Card

2. 3. 4. 5. 6. 7.

The Photosmart Express menu appears, with the most recent photo shown on the display. Load up to 10 x 15 cm (4 x 6 inch) photo paper in the photo tray or full-size photo paper in the main input tray. Touch View. The View Photos screen appears. Touch or to scroll through the thumbnails of your photos. When the thumbnail of the photo you want to view appears, touch it. When the photo appears by itself on the display, touch the image again. The Photo Options screen appears. Touch Print Preview. The Print Preview screen appears, showing how your photo will look when printed. If you want to select additional photos to view and print, touch Add More and repeat steps 46. (Optional) If you want to check and/or modify any of your print settings, touch Settings. To print the photo(s), touch Print or press the Print Photos button on the control panel. A print status screen displays the number of pages to print and the estimated time to complete.
Check the estimated ink levels
You can easily check the ink supply level to determine how soon you might need to replace an ink cartridge. The ink supply level shows an estimate of the amount of ink remaining in the ink cartridges. NOTE: The HP Photosmart can only detect the ink levels for genuine HP ink. The ink levels in ink cartridges that are refilled or have been used in other devices might not register accurately. To check the ink levels from the control panel 1. Touch Setup on the display. 2. Touch Tools. 3. Touch Display Ink Gauge. The HP Photosmart displays a gauge that shows the estimated ink levels of all cartridges installed.

Uninstall and reinstall the software
If your installation is incomplete, or if you connected the USB cable to the computer before prompted by the software installation screen, you might need to uninstall and then reinstall the software. Do not simply delete the HP Photosmart application files from your computer. Make sure to remove them properly using the uninstall utility provided when you installed the software that came with the HP Photosmart. To uninstall from a Windows computer and then reinstall 1. On the Windows taskbar, click Start, Settings, Control Panel (or just Control Panel). 2. Double-click Add/Remove Programs (or click Uninstall a program). 3. Select HP Photosmart Driver Software, and then click Change/Remove. Follow the onscreen instructions. 4. Disconnect the HP Photosmart from your computer. 5. Restart your computer. NOTE: It is important that you disconnect the HP Photosmart before restarting your computer. Do not connect the HP Photosmart to your computer until after you have reinstalled the software. 6. 7. Insert the HP Photosmart CD-ROM into your computers CD-ROM drive and then start the Setup program. Follow the onscreen instructions and the instructions provided in the Setup Guide that came with the HP Photosmart.
Hardware setup troubleshooting
Use this section to solve any problems you might encounter while setting up the HP Photosmart hardware.
The HP Photosmart will not turn on
Cause: The HP Photosmart is not properly connected to a power supply.
Troubleshooting and support
Chapter 4 Solution Make sure the power cord is firmly connected to both the HP Photosmart and the power adapter. Plug the power cord into a power outlet, surge protector, or power strip.
Troubleshooting and support 18
Power connection Power cord and adapter Power outlet
If you are using a power strip, make sure the power strip is on. Or, try plugging the HP Photosmart directly into a power outlet. Test the power outlet to make sure it is working. Plug in an appliance that you know works, and see if the appliance has power. If not, then there might be a problem with the power outlet. If you plugged the HP Photosmart into a switched outlet, make sure the switch is on. If it is switched to on but still does not work, then there might be a problem with the power outlet.

Chapter 4 4. 5. Troubleshooting and support 20 Make sure your card shows up under Network Adapters. Refer to the documentation that came with your card.
To check your LAN card (Windows Vista) 1. On the Windows taskbar, click Start, Computer, and then click Properties. 2. Click Device Manager. 3. Make sure your card shows up under Network Adapters. 4. Refer to the documentation that came with your card. Cause: You do not have an active network connection. Solution: Check to see if you have an active network connection. To see if you have an active network connection Check the two Ethernet indicator lights on the top and bottom of the RJ-45 Ethernet jack on the back of the HP Photosmart. The lights indicate the following: a. Top light: If this light is a solid green, the device is properly connected to the network, and communications have been established. If the top light is off, there is no network connection. b. Bottom light: This yellow light flashes when data is being sent or received by the device over the network. To establish an active network connection 1. Check the cable connections from the HP Photosmart to your gateway, router, or hub to ensure connections are secure. 2. If the connections are secure, press the On button on the control panel to turn the HP Photosmart off. Then turn off the power on your router or hub. Turn on the router or hub first, and then press the On button to turn the HP Photosmart on. Cause: You were able to connect the HP Photosmart to the network previously, but now it will not connect. Solution: Turn off the HP Photosmart, the computer, and the router. Wait 30 seconds. Turn on the router first, and then turn on the HP Photosmart and the computer. Cause: The HP Photosmart and computer are not connected to the same network. Solution: Try accessing the Embedded Web Server on the HP Photosmart. To find the IP address, print a network configuration page.
The Printer not Found screen appears during installation
Cause: The HP Photosmart is not turned on. Solution: Turn on the HP Photosmart. Cause: You do not have an active network connection. Solution: Make sure you have an active network connection. To make sure your network connection is active 1. If the connections are secure, turn off the power on the HP Photosmart, and then turn it on again. Press the On button on the control panel to turn the HP Photosmart off, and press it again to turn the device on. Also, turn off the power on your router or hub, and then turn it on again. 2. Check the cable connections from the HP Photosmart to your gateway, router, or hub to ensure connections are secure. 3. Make sure the HP Photosmart is connected to the network with a CAT-5 Ethernet cable. Cause: Cables are not connected properly.

Cause: A firewall, anti-virus, or anti-spyware application is preventing the HP Photosmart from accessing your computer. Solution: Uninstall the HP Photosmart software, and then reboot your computer. Temporarily disable anti-virus or anti-spyware applications, and then reinstall the HP Photosmart software. You can re-enable your anti-virus or anti-spyware applications after installation is complete. If you see firewall pop-up messages, you must always accept or allow the pop-up messages. If the screen still appears, try uninstalling the HP Photosmart software, rebooting your computer, and temporarily disabling your firewall before reinstalling the HP Photosmart software. You can re-enable your firewall application after installation is complete. If you still see firewall pop-up messages, you must always accept or allow the pop-up messages. For more information, see the documentation provided with the firewall software. Cause: A Virtual Private Network (VPN) is preventing the HP Photosmart from accessing your computer. Solution: Try temporarily disabling the VPN before proceeding with the installation. NOTE: The HP Photosmart is not accessible during VPN sessions. However, print jobs are saved in the print queue. When you exit the VPN session, print jobs in the print queue will be printed.

Clear paper jams

If the HP Photosmart has a paper jam, first check the rear door. If the jammed paper is not in the rear rollers, check the top door. To clear a paper jam from the rear door 1. Turn off the HP Photosmart. 2. Press in the tab on the rear door to release the door. Remove the door by pulling it away from the HP Photosmart. CAUTION: Trying to clear a paper jam from the front of the HP Photosmart can damage the print mechanism. Always access and clear paper jams through the rear door.
Solution: Check the following cables to ensure they are connected properly: Cables between the HP Photosmart and the hub or router Cables between the hub or router and your computer Cables to and from your modem or HP Photosmart Internet connection (if applicable)
Chapter 4 3. Troubleshooting and support 22 Gently pull the paper out of the rollers. CAUTION: If the paper tears when you are removing it from the rollers, check the rollers and wheels for torn pieces of paper that might be remaining inside the device. If you do not remove all the pieces of paper from the HP Photosmart, more paper jams are likely to occur. 4. 5. Replace the rear door. Gently push the door forward until it snaps into place. Turn on the HP Photosmart, and then touch OK to continue the current job.

To clear a paper jam from the top door 1. Turn off the HP Photosmart. 2. Open the ink cartridge door.
Lift the top door that is located behind the ink cartridges and print head assembly.
Gently pull the paper out of the rollers. CAUTION: If the paper tears when you are removing it from the rollers, check the rollers and wheels for torn pieces of paper that might be remaining inside the device. If you do not remove all the pieces of paper from the HP Photosmart, more paper jams are likely to occur.
Close the top door. Close the ink cartridge door.
Turn on the HP Photosmart, and then touch OK to continue the current job.
Information on ink cartridges and the print head
The following tips help maintain HP ink cartridges and ensure consistent print quality. Install the ink cartridge on or before the install by date, which is printed on the ink cartridge package. Keep all ink cartridges in the original sealed packages until they are needed. Turn off the HP Photosmart by pressing the On button located on the device. Do not turn off the device by turning off a power strip or unplugging the power cord from the HP Photosmart. If you improperly turn off the HP Photosmart, the print head assembly might not return to the correct position. Store ink cartridges at room temperature (15.6-26.6 C or 60-78 F). HP recommends that you do not remove the ink cartridges from the HP Photosmart until you have replacement cartridges available to install. If you are transporting the HP Photosmart make sure you turn off the device by pressing the On button to power it down properly. Also, make sure you leave the ink cartridges installed. Doing these actions will prevent ink leaking from the print head assembly. Clean the print head when you notice a significant decrease in print quality. Do not clean the print head unnecessarily. This wastes ink and shortens the life of the cartridges. Handle ink cartridges carefully. Dropping, jarring, or rough handling during installation can cause temporary printing problems.

Support process

If you have a problem, follow these steps: 1. Check the documentation that came with the HP Photosmart. 2. Visit the HP online support Web site at www.hp.com/support. HP online support is available to all HP customers. It is the fastest source for up-to-date device information and expert assistance and includes the following features: Fast access to qualified online support specialists Software and driver updates for the HP Photosmart Valuable HP Photosmart and troubleshooting information for common problems Proactive device updates, support alerts, and HP newsgrams that are available when you register the HP Photosmart 3. Call HP support. Support options and availability vary by device, country/region, and language. For a list of support phone numbers, see the inside back cover of this guide.

Technical information

The technical specifications and international regulatory information for the HP Photosmart are provided in this section.

System requirements

Software system requirements are located in the Readme file.

Product specifications

For product specifications, go to the HP Web site at www.hp.com/support. Paper specifications Main input tray capacity: Plain paper sheets: Up to 100 (20 lb./75 gsm. paper) Output tray capacity: Plain paper sheets: Up to 50 (20 lb./75 gsm. paper) Photo tray capacity: Photo paper sheets: Up to 20 NOTE: For a complete list of supported media sizes, see the printer software. Technical information 24 Physical specifications Height: 17.2 cm (6.8 inches) Width: 46 cm (18.1 inches) Depth: 38.7 cm (15.2 inches) Weight: 7.8 kg (17.1 pounds) with supplies installed Power specifications Power consumption: 25 watts maximum (average printing) Input voltage: AC 100 to 240 V ~ 1300 mA 5060 Hz Output voltage: DC +32 V===1560 mA NOTE: Use only with the power adapter supplied by HP. Environmental specifications Recommended operating temperature range: 15 to 32 C (59 to 90 F) Allowable operating temperature range: 5 to 35 C (41 to 95 F) Humidity: 15% to 80% RH non-condensing Non-operating (Storage) temperature range: 20 to 60 C (4 to 140 F) In the presence of high electromagnetic fields, it is possible the output from the HP Photosmart may be slightly distorted HP recommends using a USB cable less than or equal to 3 m (10 feet) in length to minimize injected noise due to potential high electromagnetic fields

Ink cartridge yield

Ink from the cartridges is used in the printing process in a number of different ways, including in the initialization process, which prepares the device and cartridges for printing, and in printhead servicing, which keeps print nozzles clear and ink flowing smoothly. In addition, some residual ink is left in the cartridge after it is used. For more information, see www.hp.com/go/inkusage. Visit www.hp.com/pageyield for more information on estimated cartridge yields.

Regulatory notices

The HP Photosmart meets product requirements from regulatory agencies in your country/region. For a complete listing of regulatory notices, see the onscreen Help.
Regulatory model identification number
For regulatory identification purposes, your product is assigned a Regulatory Model Number. The Regulatory Model Number for your product is SDGOB-0710. This regulatory number should not be confused with the marketing name (HP Photosmart D7200 series, etc.) or product numbers (CC975A, etc.).

Chapter 5

Warranty
Technical information 26 Technical information